Page 1
B2546, B2650, M1246, MS521,
MS621
User's Guide
April 2018 www.lexmark.com
Machine type(s):
4600
Model(s):
630, 690, 830
Page 2
Contents 2
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements.............................................................................................................................................5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations.........................................................................................................................................11
Attaching cables..................................................................................................................................................11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light.......................................................13
Loading paper and specialty media..........................................................14
Setting the size and type of the specialty media.......................................................................................14
Configuring Universal paper settings........................................................................................................... 14
Loading trays....................................................................................................................................................... 14
Loading the multipurpose feeder.................................................................................................................. 16
Linking trays.........................................................................................................................................................17
Paper support.............................................................................................. 18
Supported paper sizes......................................................................................................................................18
Supported paper types.....................................................................................................................................19
Supported paper weights............................................................................................................................... 20
Printing......................................................................................................... 21
Printing from a computer..................................................................................................................................21
Printing from a mobile device.........................................................................................................................21
Printing from a flash drive...............................................................................................................................22
Supported flash drives and file types.......................................................................................................... 23
Printing a font sample list................................................................................................................................24
Printing a directory list..................................................................................................................................... 24
Understanding the printer menus............................................................25
Menu map........................................................................................................................................................... 25
Device.................................................................................................................................................................. 26
Page 3
Contents 3
Print....................................................................................................................................................................... 33
Paper......................................................................................................................................................................41
Network/Ports.....................................................................................................................................................43
USB Drive............................................................................................................................................................55
Security.................................................................................................................................................................57
Reports.................................................................................................................................................................60
Help........................................................................................................................................................................61
Troubleshooting.................................................................................................................................................62
Printing the Menu Settings Page...................................................................................................................62
Securing the printer................................................................................... 63
Locating the security slot................................................................................................................................ 63
Erasing printer memory................................................................................................................................... 63
Restoring factory default settings................................................................................................................. 64
Statement of Volatility...................................................................................................................................... 64
Maintaining the printer.............................................................................. 65
Networking..........................................................................................................................................................65
Cleaning the printer..........................................................................................................................................66
Ordering parts and supplies...........................................................................................................................67
Replacing parts and supplies.......................................................................................................................... 71
Moving the printer..............................................................................................................................................81
Saving energy and paper................................................................................................................................82
Recycling..............................................................................................................................................................83
Clearing jams.............................................................................................. 85
Avoiding jams.....................................................................................................................................................85
Identifying jam locations..................................................................................................................................86
Paper jam in door A.......................................................................................................................................... 87
Paper jam in the rear door..............................................................................................................................90
Paper jam in the standard bin.........................................................................................................................91
Paper jam in the duplex unit...........................................................................................................................92
Paper jam in trays..............................................................................................................................................93
Paper jam in the multipurpose feeder......................................................................................................... 93
Troubleshooting..........................................................................................95
Network connection problems......................................................................................................................95
Page 4
Contents 4
Issues with supplies..........................................................................................................................................97
Paper feed problems........................................................................................................................................98
Printing problems..............................................................................................................................................101
Contacting customer support.......................................................................................................................128
Upgrading and migrating.........................................................................129
Hardware........................................................................................................................................................... 129
Software............................................................................................................................................................. 134
Firmware.............................................................................................................................................................136
Notices........................................................................................................137
Index........................................................................................................... 149
Page 5
Safety information 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Page 6
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
www.lexmark.com/multifunctionprinters.
Page 7
Safety information 7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Page 8
Learning about the printer 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
• Installing the printer software
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
firmware
or go to
• Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Help using the printer software Help for Microsoft® Windows® or Macintosh
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
operating systems—Open a printer software
program or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Page 9
Learning about the printer 9
What are you looking for? Find it here
Go to
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
Page 10
Learning about the printer 10
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
sturdy, and stable surface.
flat,
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct
airflow
of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 0 to 40°C (32 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 30 5 mm (1 2 i n.)
2 Rear 100 mm (3.94 in.)
3 Right side 110 mm (4.33 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 65 mm (2.56 in.)
Page 11
Learning about the printer 11
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
www.lexmark.com/multifunctionprinters.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see
optional trays” on page 133.
“Installing
1 Control panel
2 Standard bin
3 Controller board access cover
4 Standard 250‑ or 550‑sheet tray
Note: The standard tray may vary depending on your printer model.
5 Optional 250‑ or 550‑sheet tray
6 Multipurpose feeder
7 Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Page 12
Learning about the printer 12
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 USB printer port Connect the printer to a computer.
2 Power cord socket Connect the printer to an electrical outlet.
3 Ethernet port Connect the printer to a network.
4 Parallel port Connect the printer to a computer.
Using the control panel
Use the To
1 Display View printing options, printer status, and error messages.
2 Arrow buttons Scroll through menus or move between screens and menu options.
Page 13
Learning about the printer 13
Use the To
3 Select button
• Select menu options.
• Save the setting.
4 Numeric keypad Enter numbers or symbols in an input field.
5 Power button Turn on or turn o the printer.
Note: To t urn o the printer, press and hold the power button for
6 Backspace button Move the cursor backward and delete a character in an input field.
7 Indicator light Check the printer status.
8 Stop or Cancel button Stop the current printer task.
9 Back button Return to the previous screen.
10 Home button Go to the home screen.
five
Understanding the status of the power button and indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
seconds.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Page 14
Loading paper and specialty media 14
Loading paper and specialty media
Setting the size and type of the specialty media
1 From the control panel, navigate to:
> Settings > > Paper > > Tray Confi g u r at i o n > > Paper Size/Type >
2 Select a paper source, and then configure the size and type of the specialty media.
Configuring Universal paper settings
1 From the control panel, navigate to:
> Settings > > Paper > > Media Configuration > > Universal Setup >
2 Select Portrait Width or Portrait Height, and then press .
3 Adjust the settings, and then press .
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Page 15
Loading paper and specialty media 15
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
indicator.
fill
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Page 16
Loading paper and specialty media 16
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Page 17
Loading paper and specialty media 17
• Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Paper > Tray Configuration.
3 Set the same paper size and paper type for the trays that you are linking.
4 Save the settings.
5 Click Settings > Device > Maintenance > Configuration Menu > Tray Config u r ati o n.
6 Set Tray Linking to Automatic.
7 Save the settings.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
specified
paper type. To
Page 18
Paper support 18
Paper support
Supported paper sizes
Paper size Tray Multipurpose feeder Two‑sided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
210 x 148 mm (5.8 x 8.3 in.)
A5 LEF*
148 x 210 mm (5.8 x 8.3 in.)
A6*
105 x 148 mm (4.1 x 5.8 in.)
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.9 x 5.8 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
X
X
X
X
X
X
X
X
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
* This paper size is not supported in the optional tray.
X
X
X
X
X
X
X
Page 19
Paper support 19
Paper size Tray Multipurpose feeder Two‑sided printing
DL Envelope
X
X
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
X
X
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
X
X
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
X
X
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
* This paper size is not supported in the optional tray.
Supported paper types
Paper type Tray Multipurpose feeder Two‑sided printing
Plain paper
Card stock X X
Transparency
X
Recycled
Paper labels
2
Bond
1
X
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
2
Rough/Cotton
Envelope X X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Page 20
Paper support 20
Paper type Tray Multipurpose feeder Two‑sided printing
Rough envelope X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
X
Supported paper weights
Tray Multipurpose feeder Two‑sided printing
Paper weight
60–120 g/m
2
(16–32 lb) 60–216 g/m2 (16–58 lb) 60–90 g/m2 (16–24 lb)
Page 21
Printing 21
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select a printer.
3 Print the document.
Page 22
Printing 22
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.
Printing from a flash drive
This feature is available only in some printer models.
1 Insert the
Notes:
flash
drive.
• If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 Select the document that you want to print.
If necessary, configure other print settings.
3 Print the document.
To print another document, select USB Drive.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Page 23
Printing 23
Supported flash drives and file types
Flash drives
• Lexar JumpDrive S70 (16GB and 32GB)
• SanDisk Cruzer (16GB and 32GB)
• PNY Attaché (16GB and 32GB)
Notes:
– The printer supports high‑speed USB flash drives with full‑speed standard.
– USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents:
• .doc or .docx
• .xls or .xlsx
• .ppt or .pptx
• .pdf
• .xps
Images:
• .dcx
• .gif
• .jpeg or .jpg
• .bmp
• .pcx
• .ti or .tif
• .png
Page 24
Printing 24
Printing a font sample list
1 From the control panel, navigate to:
> Settings > > Reports > > Print > > Print Fonts
2 Select PCL Fonts or PostScript Fonts, and then press .
Printing a directory list
1 From the control panel, navigate to:
> Settings > > Reports > > Print >
2 Select Print Directory, and then press .
Page 25
Understanding the printer menus 25
Understanding the printer menus
Menu map
Device
Print
Paper
Network/Ports
Reports
• Preferences
• Remote Operator Panel
• Notifications
• Power Management
• Layout
• Setup
• Quality
• Job Accounting
• XPS
• Tray Configuration • Media Configuration
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• Menu Settings Page
• Device
• Information Sent to Lexmark
• Restore Factory Defaults
• Maintenance
• About This Printer
• PDF
• PostScript
• PCL
• HTML
• Image
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Google Cloud Print
• Wi‑Fi Direct
• Print
• Network
Security
Help
Troubleshooting
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Print All Guides
• Mono Quality Guide
• Connection Guide
• Information Guide
• Print Quality Test Pages
• Solutions LDAP Settings
• Mobile Services Management
• Miscellaneous
• Media Guide
• Moving Guide
• Print Quality Guide
• Supplies Guide
Page 26
Understanding the printer menus 26
Device
Preferences
Menu item Description
Display Language
[List of languages]
Country/Region
[List of countries]
Run Initial Setup
Ye s
No*
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Network Time Protocol
Enable NTP
NTP Server
Set the language of the text that appears on the display.
Note: Not all languages are available for all printer models.
You may need to install special hardware for some
languages to appear.
Identify the country that the printer is configured to operate.
Run the setup wizard.
Specify the information to appear on the home screen.
Note: Custom Text 1 and Custom Text 2 appear only in some
printer models.
Configure the printer date and time.
Notes:
• Enable Authentication appears only in some printer
models.
• When Enable Authentication is set to MD5 key, Key ID
and Password appear.
Paper Sizes
U.S.*
Metric
Flash Drive Access
Enabled*
Disabled
Screen Timeout
10–300 (60*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Enable access to the flash drive.
Note: This menu item appears only in some printer models.
Set the idle time in seconds before the display shows the home
screen, or before the printer logs o a user account
automatically.
Page 27
Understanding the printer menus 27
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Authentication Type
None*
Standard Authentication
VNC Password Specify the password to connect to the VNC client server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Set the authentication type when accessing the VNC client
server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Show the estimated supply status information.
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Jam Assist
O
On*
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to check for jammed paper automatically.
Set the printer to restart when an error occurs.
Set the number of automatic reboots that the printer can
perform.
Page 28
Understanding the printer menus 28
Menu item Description
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Error Prevention
Auto Reboot
Auto Reboot Counter
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Error Prevention
Page Protect
O*
On
Jam Content Recovery
Jam Recovery
O
On
Auto*
Set the number of seconds before the printer performs an
automatic reboot.
Show a read‑only information of the reboot counter.
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Set the printer to process the entire page into the memory
before printing it.
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print with Display
Allow printing with display o*
Display on when printing
Timeouts
Sleep Mode
1–120 minutes (15*)
Note: An asterisk (*) next to a value indicates the factory default setting.
o
Allow printing with the display turned o.
Set the idle time before the printer begins operating in Sleep
mode.
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Understanding the printer menus 29
Menu item Description
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Eco-Mode
O*
Energy
Energy/Paper
Paper
Set the time before the printer enters Hibernate mode.
Set the printer to Hibernate mode even when an active
Ethernet connection exists.
Minimize the use of energy, paper, or specialty media.
Note: Setting Eco‑Mode to Energy or Paper may
printer performance, but not print quality.
aect
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
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Understanding the printer menus 30
Information Sent to Lexmark
Menu item Description
Information Sent to Lexmark
Save
Supplies and Page Usage (Anonymous)
Device Performance (Anonymous)
Device Interaction (Anonymous)
None of the Above*
More Information
Information Send Time
Start Time
Stop Time
User Information ‑ Level
Anonymous Session Information Only*
Session Information with Generic User
Information
Session Information with Actual User IDs
Note: An asterisk (*) next to a value indicates the factory default setting.
Send printer usage and performance information to Lexmark.
Note: Information Send Time and User Information ‑ Level appear
only when you select any of the settings in Information Sent to
Lexmark, except None of the Above.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
USB Configuration
USB Speed
Full
Auto*
Tra y Configurat i on
Tray L i nking
Automatic*
O
Tra y Configurat i on
Show Tray Insert Message
O
Only for unknown sizes*
Always
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Set the printer to link the trays that have the same paper type
and paper size settings.
Show the Tray Insert message.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 31
Menu item Description
Tra y Configurat i on
A5 Loading
Short Edge*
Long Edge
Tra y Configurat i on
Paper Prompts
Auto*
Multipurpose Feeder
Manual Paper
Envelope Prompts
Auto*
Multipurpose Feeder
Manual Envelope
Tra y Configurat i on
Action for Prompts
Prompt user*
Continue
Use current
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Specify the page orientation when loading A5‑size paper.
Set the paper source that the user fills when a prompt to load
paper or envelope appears.
Note: For Multipurpose Feeder to appear, set
to Cassette from the Paper menu.
Set the printer to resolve paper- or envelope-related change
prompts.
Print reports about printer menu settings, printer events, and
event logs.
Configure
MP
Supply Usage And Counters
Clear Supply Usage History
Reset Maintenance Counter
Printer Emulations
PPDS Emulation
O*
On
Print Configuration
Font Sharpening
0–150 (24*)
Print Configuration
Print Density
1–5 (3*)
Device Operations
Quiet Mode
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Reset the supply page counter or view the total printed pages.
Set the printer to recognize and use the PPDS data stream.
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Adjust the toner density when printing or copying documents.
Set the amount of noise that the printer produces.
Note: Enabling this setting slows the printer performance.
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Understanding the printer menus 32
Menu item Description
Device Operations
Panel Menus
O
On*
Device Operations
Safe Mode
O*
On
Device Operations
Clear Custom Status
O
On*
Device Operations
Clear all remotely‑installed messages
Device Operations
Automatically Display Error Screens
On*
O
Enable access to the control panel menus.
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Erase user‑defined strings for the Default or Alternate custom
messages.
Erase messages that were remotely installed.
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Device Operations
Custom Supply Levels
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Let printservice read and edit values from the Embedded Web
Server.
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on non‑volatile memory
Clear all settings and applications that are stored in the printer
hard disk.
Visible Home Screen Icons
Menu Description
Change Language
Bookmarks
Held Jobs
USB
Specify which icons to show on the home screen.
Note: USB appears only in the 4702P printer model.
Page 33
Understanding the printer menus 33
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. Maximum length is 63 characters.
Contact Personalize the printer name. Maximum length is 63 characters.
Export Configuration File to USB Export configuration files to a flash drive.
Export Compressed Logs to USB Export compressed log files to a flash drive.
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Flip Style
Long Edge*
Short Edge
Blank Pages
Print
Do Not Print*
Collate
O [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Separator Sheet Source
Tray [x ] (1*)
Multipurpose Feeder
Specify whether to print on one side or two sides of the paper.
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically
each printed information of the page to bind the job correctly.
Print blank pages that are included in a print job.
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Note: The multipurpose feeder is available only in some printer models.
osets
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 34
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Pages per Side Orientation
Auto*
Landscape
Portrait
Pages per Side Border
None*
Solid
Print multiple page images on one side of a sheet of paper.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Specify the orientation of a multiple‑page document when using Pages per
Side.
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Print Area
Normal*
Fit to page
Whole Page
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the number of copies for each print job.
Set the printable area on a sheet of paper.
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer language.
Note: Setting a default printer language does not prevent a software
program from sending print jobs that use another printer language.
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Understanding the printer menus 35
Menu item Description
Resource Save
O*
On
Set the printer to handle temporary downloads when it receives a job that
requires more than the available memory.
Notes:
• O sets the printer to retain downloads only until memory is needed.
Downloads are deleted to process print jobs.
• When set to On and the printer runs out of memory, a Memory
Full [38] appears on the display but downloads are not deleted.
Print All Order
Alphabetical*
Oldest First
Newest First
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the order in which held and confidential jobs are printed when Print
All is selected.
Quality
Menu item Description
Print Resolution
600 dpi*
1200 Image Q
2400 Image Q
1200 dpi
300 dpi
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Pixel Boost
O*
Fonts
Horizontally
Vertically
Both directions
Toner Darkness
1–10 (8*)
Halftone
Normal*
Detail
Brightness
‑6 to 6 (0*)
Contrast
0 to 5 (0*)
Gray Correction
O
Auto*
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable more pixels to print in clusters for clarity, in order to enhance text and
images.
Determine the lightness or darkness of text images.
Enhance the printed output to have smoother lines with sharper edges.
Adjust the brightness of the printed output.
Adjust the contrast of the printed output.
Adjust the contrast enhancement applied to images.
Page 36
Understanding the printer menus 36
Job Accounting
Note: This menu appears only when a printer hard disk is installed.
Menu item Description
Job Accounting
O*
On
Accounting Log Frequency
Daily
Weekly
Monthly*
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Log Near Full Level
O*
On
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Set the printer to create a log of the print jobs that it receives.
Specify how often the printer creates a log file.
Specify how the printer responds when the frequency threshold expires.
Note: The value
action is triggered.
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Specify how the printer responds when the hard disk is nearly full.
Note: The value defined in Log Near Full Level determines when this action
is triggered.
defined
in Accounting Log Frequency determines when this
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the printer responds when disk usage reaches the maximum limit
(100MB).
Page 37
Understanding the printer menus 37
Menu item Description
URL to Post Log Specify where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS
Menu item Description
Print Error Pages
O*
On
Minimum Line Width
1–30 (2*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a test page that contains information on errors, including XML markup
errors.
Set the minimum stroke width of any job printed in 1200 dpi.
PDF
Menu item Description
Scale to Fit
O*
On
Annotations
Print
Do Not Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Scale the page content to fit the selected paper size.
Specify whether to print annotations in the PDF.
PostScript
Menu item Description
Print PS Error
On
O*
Minimum Line Width
1–30 (2*)
Lock PS Startup Mode
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a test page that contains the PostScript error.
Set the minimum stroke width of any job printed in 1200 dpi.
Disable the SysStart file.
Page 38
Understanding the printer menus 38
Menu item Description
Font Priority
Resident*
Flash/Disk
Establish the font search order.
Notes:
• Resident sets the printer to search its memory for the requested font
before searching the flash memory.
• Flash/Disk sets the printer to search the flash memory for the
requested font before searching the printer memory.
• This menu item appears only when a flash memory is installed.
Wait Timeout
Disabled
15–65535 (40*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to wait for additional data before canceling a print job.
PCL
Menu item Description
Font Source
Resident*
Disk
Download
Flash
All
Choose the source which contains the default font selection.
Notes:
• Flash and Disk appear only in some printer models.
• For Flash and Disk to appear, make sure that they are not read‑ or
write‑protected.
Font Name
[List of available fonts]
Symbol Set
[List of available symbol set]
Pitch
0.08–100 (10*)
Orientation
Portrait*
Landscape
Note: An asterisk (*) next to a value indicates the factory default setting.
Select a font from the specified font source.
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
languages or specific programs such as math symbols for scientific text.
Specify the font pitch for scalable monospaced fonts.
Note: Pitch refers to the number of
inch of type.
Specify the orientation of text and graphics on the page.
dierent
‑space characters in a horizontal
fixed
Page 39
Understanding the printer menus 39
Menu item Description
Lines per Page
1–255
PCL5 Minimum Line Width
1–30 (2*)
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Auto CR after LF
O*
On
Specify the number of lines of text for each page printed through the PCL®
datastream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
Set the initial minimum stroke width.
Notes:
• Jobs printed in 1200 dpi use the value directly.
• Jobs printed in 4800CQ use half the value.
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Tra y Renum ber
Assign MP Feeder
O*
None
0–201
Assign Tray [x]
O*
None
0–201
Assign Manual Paper
O*
None
0–201
Assign Manual Envelope
O*
None
0–201
Set the printer to perform a line feed after a carriage return control
command.
Configure the printer to work with print drivers or applications that use
dierent source assignments for the paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 40
Understanding the printer menus 40
Menu item Description
Tra y Renum ber
View Factory Defaults
Restore Defaults
Tra y Renum ber
Restore Defaults
Print Timeout
Disabled
1–255 (90*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the factory default setting assigned for each paper source.
Return all tray assignments to factory default values.
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
HTML
Menu item Description
Font Name
[List of fonts] (Times*)
Font Size
1–255 (12*)
Scale
1–400% (100*)
Set the font to use for HTML documents.
Set the font size to use for HTML documents.
Scale HTML documents.
Orientation
Portrait*
Landscape
Margin Size
8–255 mm (19*)
Backgrounds
Do Not Print
Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the page orientation for HTML documents.
Set the page margin for HTML documents.
Print background information or graphics for HTML documents.
Image
Menu item Description
Auto Fit
O
On*
Invert
O*
On
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 41
Menu item Description
Scaling
Best Fit*
Anchor Top Left
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Note: An asterisk (*) next to a value indicates the factory default setting.
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Specify the orientation of text and graphics on the page.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x ] (1*)
MP Feeder
Manual Paper
Manual Envelope
Paper Size/Type
Tray [x ]
MP Feeder
Manual Paper
Manual Envelope
Substitute Size
O
Statement/A5
Letter/A4
All Listed*
Set the paper source for all print jobs.
Note: Multipurpose Feeder only appears when Configure MP is set to
Cassette.
Specify the paper size or paper type loaded in each paper source.
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• O prompts the user to load the required paper size.
• Statement/A5 prints A5‑size document on statement when loading
statement and statement‑size jobs on A5 paper size when loading A5.
• Letter/A4 prints A4‑size document on letter when loading letter and
letter‑size jobs on A4 paper size when loading letter.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 42
Menu item Description
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration menu
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Portrait Width
3–14.17 inches (8.50*)
76–359.91 mm (216*)
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Set the portrait width of the universal paper.
Portrait Height
3–14.17 inches (14*)
76–359.91 mm (356*)
Feed Direction
Short Edge*
Long Edge
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the portrait height of the universal paper.
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Page 43
Understanding the printer menus 43
Media Types
Menu item Description
Plain
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the texture and weight of the paper loaded.
Select from the following options:
Paper Texture
Smooth
Normal*
Rough
Paper Weight
Light
Normal*
Heavy
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Network Status Show the connection status of the printer network.
Display Network Status on
Printer
On*
O
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Network Job Timeout
O
On* (90 seconds)
Specify how a network is connected.
Show the network status on the display.
Note: This setting removes all network configuration settings.
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 44
Understanding the printer menus 44
Menu item Description
Banner Page
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a banner page.
Wireless
Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless
network adapter.
Menu item Description
Setup Using Mobile App Configure the Wi‑Fi connection using Lexmark Mobile Assistant.
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode
Infastructure
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - RADIUS
Configure the Wi‑Fi connection using the control panel.
Note: 802.1x - RADIUS can be
Web Server.
configured
only from the Embedded
Wi‑Fi Protected Setup
WPS Auto Detect
O
On*
Start Push Button Method
Start PIN Method
Network Mode
BSS Type
Infrastructure*
Enable Wi‑Fi Direct
On
O*
Establish a Wi‑Fi network and enable network security.
Notes:
• WPS Auto Detect appears only when the Wireless Security
Mode is set to WEP.
• Start Push-Button Method connects the printer to a Wi‑Fi
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a Wi‑Fi network when
a PIN on the printer is entered into the wireless settings of the
access point.
Specify the network mode.
Enable Wi-Fi Direct‑capable devices to connect directly to the printer.
Page 45
Understanding the printer menus 45
Menu item Description
Compatibility
802.11b/g/n (2.4GHz)*
802.11a/b/g/n/ac (2.4GHz/5GHz)
802.11a/n/ac (5GHz)
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
WEP Authentication Mode
Auto*
Open
Shared
Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
WPA2/WPA Personal
AES
Set Pre‑Shared Key Set the password for secure Wi‑Fi connection.
Specify the standard for the Wi‑Fi network.
Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only
appear when a Wi‑Fi option is installed.
Set the security mode for connecting the printer to Wi‑Fi devices.
Note: 802.1x - RADIUS can be configured only from the Embedded
Web Server.
Set the type of Wireless Encryption Protocol (WEP) for the printer.
Note: This menu item appears only when the Wireless Security
Mode is set to WEP.
Enable Wi‑Fi security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2/WPA-Personal.
WPA2-Personal
AES
802.1x Encryption Mode
WPA+
WPA2*
IPv4
Enable DHCP
On*
O
Set Static IP Address
IP Address
Netmask
Gateway
Enable Wi‑Fi security through WPA2.
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2-Personal.
Enable Wi‑Fi security through 802.1x standard.
Notes:
• This menu item appears only when the Wireless Security Mode
is set to 802.1x - RADIUS.
• 802.1x - RADIUS can be
Web Server.
Enable and configure IPv4 settings in the printer.
configured
only from the Embedded
Page 46
Understanding the printer menus 46
Menu item Description
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address
On*
O
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address
All IPv6 Addresses
All IPv6 Router Addresses
Network Address
UAA
LAA
PCL SmartSwitch
O
On*
Prefix
Autoconfiguration
Enable and configure IPv6 settings in the printer.
View the network addresses.
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
incoming data and uses the default printer language specified in
the Setup menu.
then the printer does not examine
o,
PS SmartSwitch
O
On*
Job Buering
On
O*
Mac Binary PS
Auto*
On
O
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Temporarily store print jobs in the printer hard disk before printing.
Note: This menu item appears only when a hard disk is installed.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
•
O filters
print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 47
Menu item Description
IPv4
Enable DHCP
On*
O
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address
Autoconfiguration
On*
O
DNS Address Specify the DNS server address, IP address, and the router for IPv6 network.
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to dynamically
distribute IP addressing and
Set the static IP address of your printer.
Configure IPv6 in the printer.
Run DHCPv6 in an IPv6 network.
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
configuration
information to clients.
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix
0–128 (64*)
All IPv6 Addresses Show all IP and router addresses used in an IPv6 network.
All IPv6 Router Addresses
Network Address
UAA
LAA
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
data and uses the default printer language specified in the Setup menu.
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is
data and uses the default printer language specified in the Setup menu.
then the printer does not examine incoming
o,
then the printer does not examine incoming
o,
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Understanding the printer menus 48
Menu item Description
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
On*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Reduce power consumption when the printer receives no data from the
Ethernet network.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
On*
O
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
Enable DDNS
On*
O
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Assign an IP address automatically.
in dierent domains on the network.
Update Dynamic DNS settings.
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Understanding the printer menus 49
Menu item Description
Enable mDNS
O
On*
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Restricted Server List Specify an IP address for the TCP connections.
Update multicast DNS settings.
Allow the BOOTP to assign a printer IP address.
Notes:
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify how the IP addresses in the list can access the printer functionality.
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
O*
100 to 1000000
Enhanced TLS Security
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable the printer maximum transfer rate.
Enhance printer privacy and data integrity.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
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Understanding the printer menus 50
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Configure SNMP version 3 to install and update printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Let the printer join networks that require authentication before
allowing access.
Note: To
Embedded Web Server.
configure
the settings of this menu item, access the
Page 51
Understanding the printer menus 51
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Base Configuration
Default*
Compatibility
Secure
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
modp8192 (18)
IKE SA Lifetime (Hours)
1
2
4
8
24*
IPSec SA Lifetime (Hours)
1
2
4
8
24*
Enable Internet Protocol Security (IPSec).
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
Set the IPSec encryption.
Note: This menu item appears only when Base
to Compatibility.
Set the amount of time before a new authentication key is generated.
Note: These menu items appear only when Base Configuration is
set to Secure.
Configuration
is set
Proposed Encryption Method
3DES
AES*
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device Certificate Specify an IPSec certificate.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
set to Compatibility.
Note: This menu item appears only when Base
to Compatibility.
Configuration
Configuration
is
is set
Page 52
Understanding the printer menus 52
Menu item Description
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD
Configuration
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
LPD Banner Page
O*
On
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
Print a banner page for all LPD print jobs.
Note: A banner page is the
separator of print jobs and to identify the originator of the print job
request.
page of a print job used as a
first
LPD Trailer Page
O*
On
LPD Carriage Return Conversion
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the
line.
position on the same
first
HTTP/FTP Settings
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Enable HTTPS
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 53
Menu item Description
Enable FTP/TFTP
O
On*
Local Domains Specify domain names for HTTP and FTP servers.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Retries for HTTP/FTP Requests
1–299 (3*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Send files using FTP.
Note: This menu item appears only in some printer models.
Note: These menu items appear only in some printer models.
Specify the amount of time before the server connection stops.
Set the number of retries to connect to the HTTP/FTP server.
ThinPrint
Menu item Description
Enable ThinPrint
O
On*
Port Number
4000–4999 (4000*)
Bandwidth (bits/sec)
0*
100–1000000
Packet Size (kbytes)
0–64000 (0*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print using ThinPrint.
Set the port number for the ThinPrint server.
Set the speed to transmit data in a ThinPrint environment.
Set the packet size for data transmission.
Page 54
Understanding the printer menus 54
USB
Menu item Description
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Mac Binary PS
Auto*
On
O
Enable USB Port
Enable*
Disable
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine incoming
o,
• On processes raw binary PostScript print jobs.
•
O filters
Enable the standard USB port.
print jobs using the standard protocol.
Google Cloud Print
Menu item Description
Registration
Register
Options
Enable Google Cloud Print
O
On*
Options
Enable Local Discovery
O
On*
Options
Enable SSL Peer Verification
O
On*
Options
Always Print As Image
O*
On
Register the printer to the Google Cloud Print server.
Print directly from your Google account.
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Verify authenticity of the peer certificate to connect to your Google
account.
Set the printer to process PDF files as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 55
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
On*
O
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the PSK on the Network Setup Page.
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
USB Drive
Note: This menu appears only in some printer models.
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Paper Source
Tray [x ] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)*
Sides
1‑Sided*
2‑Sided
Flip Style
Long Edge*
Short Edge
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the paper source for the print job.
Note: The multipurpose feeder is available only in some printer models.
Print multiple copies in sequence.
Specify whether to print on one side or two sides of the paper.
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically
printed information of the page to bind the job correctly.
osets
each
Page 56
Understanding the printer menus 56
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Pages per Side Orientation
Auto*
Landscape
Portrait
Pages per Side Border
None*
Solid
Print multiple page images on one side of a sheet of paper.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page
orientation.
Specify the orientation of a multiple‑page document when using Pages per Side.
Print a border around each page image when using Pages per Side.
Separator Sheets
O*
Between Copies
Between Jobs
Between Pages
Separator Sheet Source
Tray [x ] (1*)
Multipurpose Feeder
Blank Pages
Do Not Print*
Print
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify whether to insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Note: The multipurpose feeder is available only in some printer models.
Specify whether to print blank pages in a print job.
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Understanding the printer menus 57
Security
Security Audit Log
Menu item Description
Enable Audit
O*
On
Enable Remote Syslog
O*
On
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Record the events in the secure audit log and remote syslog.
Send audit logs to a remote server.
Specify a facility code that the printer uses when sending log events to a remote
server.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 58
Menu item Description
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Clear Log
Start
Export Log
Syslog (RFC 5424)*
Syslog (RFC 3164)
CSV
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the priority level cuto for logging messages and events.
Notes:
• 0 ‑ Emergency is the highest severity. 7 ‑ Debug is the lowest.
• The selected severity level and anything higher are logged. For example,
selecting 4 ‑ Warning logs the severity levels from 0 to 4.
Delete all audit logs.
Export a security log to a flash drive.
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Failure time frame
1–60 minutes (5*)
Lockout time
1–60 minutes (5*)
Web Login Timeout
1–120 minutes (10*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential
Menu item Description
Max Invalid PIN
2–10
Specify the number of failed login attempts before the user gets locked out.
Specify the time frame between failed login attempts before the user gets locked out.
Specify the lockout duration.
Specify the delay for a remote login before the user is logged o automatically.
Print Setup
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
• This menu item appears only when a hard disk is installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 59
Understanding the printer menus 59
Menu item Description
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory or hard disk, then the expiration time for those print jobs does not
change to the new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Set the expiration time for a print job that you want to repeat.
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Keep duplicate documents
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to hold all print jobs.
Set the printer to print other documents with the same file name without overwriting
any of the print jobs.
Solutions LDAP Settings
Use To
Follow LDAP Referrals
O*
On
LDAP Certificate Verification
No*
Ye s
Search the dierent servers in the domain for the logged-in user account.
Enable verification of LDAP certificates.
Page 60
Understanding the printer menus 60
Mobile Services Management
Use To
AirPrint
Print
Scan
Fax
Enable functions in the AirPrint software feature.
Miscellaneous
Menu item Description
Protected Features
Show
Hide*
Print Permission
O*
On
Default Print Permission Login Set the login credentials that allow users to print.
Security Reset Jumper
Enable “Guest” access*
No Eect
Show secured applications or functions on the home screen.
Note: This menu item appears only in some printer models.
Allow users to print.
Note: This menu item appears only in some printer models.
Specify the eect of using the security reset jumper.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access provides guests with full access control.
• No Eect means that the reset has no eect on the printer security
configuration.
Minimum Password Length
0–32 (0*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the minimum characters allowed for a password.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer preferences, settings, and configurations.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
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Understanding the printer menus 61
Menu item Description
Profiles List Print a list of profiles that are stored in the printer.
Menu item Description
Print Fonts
PCL Fonts
PS Fonts
Print Directory Print the resources that are stored in the flash drive or printer hard disk.
Print samples and information about the fonts that are available in each printer
language.
Note: This menu item appears only when a
installed.
drive or printer hard disk is
flash
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Help
Menu item Description
Print All Guides Prints all the guides
Media Guide Provides information about loading paper and specialty media
Print Quality Guide Provides information about solving print quality issues
Mono Quality Guide Provides information about mono print quality settings
Information Guide Provides more information sources about the printer
Connection Guide Provides information about connecting the printer locally (USB) or to a
network
Moving Guide Provides information about moving, locating, or shipping the printer
Supplies Guide Provides information about ordering supplies
Page 62
Understanding the printer menus 62
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
1 From the control panel, navigate to:
> Settings > > Reports >
2 Select Menu Settings Page, and then press .
Page 63
Securing the printer 63
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e ra se n on ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
> Settings > > Device > > Maintenance > > Out of Service Erase >
2 Select Sanitize all information on nonvolatile memory, and then press .
3 To start the job, select Continue, and then press .
4 Follow the instructions on the display.
Page 64
Securing the printer 64
Restoring factory default settings
1 From the control panel, navigate to:
> Settings > > Device > > Restore Factory Defaults > > Restore Settings >
2 Select Restore all settings, and then press .
3 Select RESTORE, and then press .
For a more comprehensive method of restoring the factory default settings, see
page 63.
“Erasing printer memory” on
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buer temporarily user data during simple print and
copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, printer settings, network
information, scanner and bookmark settings, and
embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain
user data from complex print jobs, form data, and font
data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is decommissioned.
• The printer hard disk is replaced.
• The printer is moved to a dierent department or location.
• The printer is serviced by someone from outside your organization.
• The printer is removed from your premises for service.
• The printer is sold to another organization.
buered
Disposing of a printer hard disk
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is
stored.
Page 65
Maintaining the printer 65
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Networking
Connecting the printer to a Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Wireless
For non-touch-screen printer models, press
2 Select Setup On Printer Panel and then follow the instructions on the display.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
to navigate through the settings.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
From the control panel, navigate to:
1
> Settings > > Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup, and then press .
certified
or WPS‑compatible. For more information, see the
3 Select Start Push Button Method, and then press .
4 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup, and then press .
Page 66
Maintaining the printer 66
3 Select Start PIN Method, and then press .
4 Copy the eight‑digit WPS PIN.
5 Open a web browser, and then type the IP address of your access point in the address
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
6 Access the WPS settings. For more information, see the documentation that came with your access
point.
7 Enter the eight‑digit PIN, and then save the changes.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Networking
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Cleaning the printer
field.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Page 67
Maintaining the printer 67
Ordering parts and supplies
To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized
dealers in your area. In other countries or regions, go to
purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
From the control panel, navigate to:
> Status/Supplies > > Supplies >
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
aect
www.lexmark.com or contact the place where you
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
MS521 and MS621 Return Program toner cartridges
Item United States
and Canada
Return
Program toner
cartridge
High yield
Return
Program toner
cartridge
Extra high
yield Return
Program toner
cartridge
56F1000 56F2000 56F3000 56F4000 56F5000 56F6000
56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00
56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00
European
Economic
Area
Rest of Asia
Pacific
Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
* These cartridges are available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
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Maintaining the printer 68
Item United States
and Canada
Ultra high yield
Return
Program toner
cartridge
High yield
Corporate
Return
Program toner
cartridge*
Extra high
yield
Corporate
Return
Program toner
cartridge*
Ultra high yield
Corporate
Return
Program toner
cartridge*
European
Economic
Area
56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00
56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E
56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E
56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E
Rest of Asia
Pacific
Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
* These cartridges are available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
MS521 and MS621 regular toner cartridge
Item Worldwide
Ultra high yield regular toner cartridge 56F0UA0
M1246 Return Program toner cartridge
Item United States, Canada,
Return Program toner
cartridge
Australia, and New Zealand
24B6886 24B6889 24B6892 24B6895
European Economic
Area
Rest of Asia Pacific Latin America
Page 69
Maintaining the printer 69
B2546 and B2650 Return Program toner cartridges
Item United States
and Canada
Return Program
toner cartridge
High yield
Return Program
toner cartridge
Extra high yield
Return Program
toner cartridge
Ultra high yield
Return Program
toner cartridge*
* This toner cartridge is supported only in B2650 printer model.
SB231000 SB232000 SB233000 SB234000 SB235000 SB236000
SB241H00 SB242H00 SB243H00 SB244H00 SB245H00 SB246H00
SB251X00 SB252X00 SB253X00 SB254X00 SB255X00 SB256X00
SB261U00 SB262U00 SB263U00 SB264U00 SB265U00 SB266U00
European
Economic
Area
Rest of Asia
Pacific
Latin America
Distribution
Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
B2546 and B2650 regular toner cartridges
Item Worldwide
B2546 Extra high yield regular toner cartridge SB250XA0
B2650 Ultra high yield regular toner cartridge SB260UA0
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
is exhausted.
Item Part Number
Return Program imaging unit 56F0Z00
Regular imaging unit 56F0ZA0
Corporate Return Program imaging unit* 56F0Z0E
* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
Ordering a maintenance kit
Match the maintenance kit to the printer voltage.
Notes:
• Using certain types of paper may require more frequent replacement of the maintenance kit.
• The maintenance kit includes a fuser, MPF pick roller and separator pad, pick tires, separator roller
assembly, and transfer roller. These parts may be individually ordered and replaced if necessary.
Page 70
Maintaining the printer 70
Item Part number
MS521
200K maintenance kit, 100 V 41X1230
200K maintenance kit, 110 V 41X1228
200K maintenance kit, 220 V 41X1229
MS621
200K maintenance kit, 100 V 41X1227
200K maintenance kit, 110 V 41X1225
200K maintenance kit, 220 V 41X1226
Note: Only an authorized service technician can replace the maintenance kit. Contact your service provider.
Configuring
supply
notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Page 71
Maintaining the printer 71
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
2 Remove the used toner cartridge.
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Maintaining the printer 72
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
5 Close door A.
Page 73
Maintaining the printer 73
Replacing the imaging unit
1 Open door A.
2 Remove the toner cartridge.
3 Remove the used imaging unit.
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Maintaining the printer 74
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Page 75
Maintaining the printer 75
7 Close door A.
Replacing the pick tires
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
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Maintaining the printer 76
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
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Maintaining the printer 77
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
9 Turn on the printer.
Replacing the pick roller assembly
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires
two or more trained personnel to lift it safely.
Page 78
Maintaining the printer 78
4 Remove the tray insert, and then
the tray base.
flip
Page 79
Maintaining the printer 79
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
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Maintaining the printer 80
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
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Maintaining the printer 81
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
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Maintaining the printer 82
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
• If the printer does not have a caster base but is
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
flooring.
configured
with optional trays or output options, then remove
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Configuring power save mode settings
Eco‑Mode
1
From the control panel, navigate to:
> Settings > > Device > > Power Management > > Eco‑Mode >
2 Select a setting.
Sleep mode
1
From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Page 83
Maintaining the printer 83
Hibernate mode
1
From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout
>
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These
savings. Lexmark also
information, go to
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
eciencies
oers
www.lexmark.com/recycle, and then choose your country or region. Information on available
result in fewer greenhouse emissions, energy savings, and natural resource
recycling of packaging components in some countries or regions. For more
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
Page 84
Maintaining the printer 84
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Page 85
Clearing jams 85
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
indicator.
fill
Page 86
Clearing jams 86
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically
after a jammed page has been cleared. Check your printed output for blank pages.
flushes
blank pages or partially printed pages
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Standard bin
2 Rear door
3 Tray [ x]
4 Multipurpose feeder
5 Door A
Page 87
Clearing jams 87
Paper jam in door A
1 Remove the tray.
2 Open door A.
3 Remove the toner cartridge.
Page 88
Clearing jams 88
4 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Page 89
Clearing jams 89
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Page 90
Clearing jams 90
8 Close door A.
9 Insert the tray.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 91
Clearing jams 91
3 Close the rear door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 92
Clearing jams 92
Paper jam in the duplex unit
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Page 93
Clearing jams 93
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 94
Clearing jams 94
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Page 95
Troubleshooting 95
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
• From the home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
• Internet Explorer® version 11 or later
• Microsoft Edge
TM
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Go to step 2. Turn on the printer.
Go to step 3. Type the correct
printer IP address in
the address field.
Go to step 4. Install a supported
browser.
Is your browser supported?
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 5. Contact your
administrator.
Go to step 6. Secure the cable
connections.
Page 96
Troubleshooting 96
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Unable to read
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Step 2
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
flash
drive
Go to step 7. Contact your
The problem is
solved.
Go to step 2. Wait for the printer to
Go to step 3. Insert the flash drive
administrator.
Contact
support.
finish processing the
other job.
into the correct port.
customer
Is the
Step 3
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 23.
Is the
Step 4
drive inserted into the correct port?
flash
drive supported?
flash
a Check if the USB port is enabled. For more information, see
“Enabling the USB port” on page 96.
b Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
Enabling the USB port
1 From the control panel, navigate to:
> Settings > > Network/Ports > > USB >
2 Select Enable USB Port, and then press .
Go to step 4. Insert a supported
flash drive.
The problem is
solved.
Contact
support.
customer
Page 97
Troubleshooting 97
Checking the printer connectivity
1 From the control panel, navigate to:
> Settings > > Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
the region settings of the printer and toner cartridge, print the print quality test pages.
find
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
Page 98
Troubleshooting 98
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies” on page 67.
If the printer does not print after pressing and holding X and
the supply usage counter.
simultaneously for 15 seconds.
“Using genuine Lexmark parts and
simultaneously for 15 seconds, then reset
1 From the control panel, navigate to:
Settings >
Counters >
> Device > > Maintenance > > Config Menu > > Supply Usage And
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2 Resend the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Page 99
Troubleshooting 99
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Settings > > Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press .
d Print the document.
Is the document collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Contact
support.
customer
Is the document collated correctly?
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non-touch-screen printer models, press
through the settings.
to navigate
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Do the trays link correctly?
Page 100
Troubleshooting 100
Action Yes No
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 17.
The problem is
solved.
b Print the document.
Do the trays link correctly?
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Go to step 2. The problem is
Contact
support.
solved.
customer
Do paper jams occur frequently?
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press to navigate
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Contact
support.
customer
The problem is
solved.
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