Page 1
B2338, B2442, M1242, MS321,
MS421
User's Guide
April 2018 www.lexmark.com
Machine type(s):
4600
Model(s):
230, 238, 430, 438, 490
Page 2
Contents 2
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements.............................................................................................................................................5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations.........................................................................................................................................11
Attaching cables..................................................................................................................................................11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light.......................................................13
Loading paper and specialty media..........................................................14
Setting the size and type of the specialty media.......................................................................................14
Configuring Universal paper settings........................................................................................................... 14
Loading trays.......................................................................................................................................................14
Loading the multipurpose feeder.................................................................................................................. 16
Linking trays.........................................................................................................................................................17
Paper support.............................................................................................. 18
Supported paper sizes......................................................................................................................................18
Supported paper types.....................................................................................................................................19
Supported paper weights............................................................................................................................... 20
Printing......................................................................................................... 21
Printing from a computer..................................................................................................................................21
Printing from a mobile device.........................................................................................................................21
Printing a font sample list................................................................................................................................22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Device...................................................................................................................................................................23
Print.......................................................................................................................................................................30
Paper.....................................................................................................................................................................38
Network/Ports.................................................................................................................................................... 40
Page 3
Contents 3
Reports..................................................................................................................................................................51
Troubleshooting..................................................................................................................................................51
Printing the Menu Settings Page...................................................................................................................52
Securing the printer................................................................................... 53
Locating the security slot................................................................................................................................ 53
Erasing printer memory................................................................................................................................... 53
Restoring factory default settings................................................................................................................. 54
Statement of Volatility...................................................................................................................................... 54
Maintaining the printer.............................................................................. 55
Networking..........................................................................................................................................................55
Cleaning the printer..........................................................................................................................................56
Ordering parts and supplies...........................................................................................................................57
Replacing parts and supplies.........................................................................................................................60
Moving the printer.............................................................................................................................................70
Saving energy and paper.................................................................................................................................71
Recycling..............................................................................................................................................................72
Clearing jams...............................................................................................74
Avoiding jams..................................................................................................................................................... 74
Identifying jam locations..................................................................................................................................75
Paper jam in door A.......................................................................................................................................... 76
Paper jam in the rear door.............................................................................................................................. 79
Paper jam in the standard bin........................................................................................................................80
Paper jam in the duplex unit............................................................................................................................81
Paper jam in trays..............................................................................................................................................82
Paper jam in the multipurpose feeder......................................................................................................... 82
Troubleshooting..........................................................................................84
Network connection problems...................................................................................................................... 84
Issues with supplies..........................................................................................................................................85
Paper feed problems........................................................................................................................................87
Printing problems.............................................................................................................................................. 89
Contacting customer support........................................................................................................................116
Upgrading and migrating..........................................................................117
Hardware.............................................................................................................................................................117
Page 4
Contents 4
Software............................................................................................................................................................. 122
Firmware.............................................................................................................................................................124
Notices........................................................................................................125
Index............................................................................................................137
Page 5
Safety information 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Page 6
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
www.lexmark.com/multifunctionprinters.
Page 7
Safety information 7
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Page 8
Learning about the printer 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
• Installing the printer software
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
firmware
or go to
• Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Help using the printer software Help for Microsoft® Windows® or Macintosh
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
operating systems—Open a printer software
program or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Page 9
Learning about the printer 9
What are you looking for? Find it here
Go to
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
Page 10
Learning about the printer 10
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
sturdy, and stable surface.
flat,
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct
airflow
of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 0 to 40°C (32 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 30 5 m m (1 2 i n. )
2 Rear 100 mm (3.94 in.)
3 Right side 110 mm (4.33 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 65 mm (2.56 in.)
Page 11
Learning about the printer 11
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
www.lexmark.com/multifunctionprinters.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see
optional trays” on page 121.
“Installing
1 Control panel
2 Standard bin
3 Controller board access cover
4 Standard 250‑sheet tray
5 Optional 250‑ or 550‑sheet tray
6 Multipurpose feeder
7 Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Page 12
Learning about the printer 12
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 USB printer port Connect the printer to a computer.
2 Power cord socket Connect the printer to an electrical outlet.
3 Ethernet port Connect the printer to a network.
Using the control panel
Use the To
1 Display View printing options, printer status, and error messages.
2 Menus button Open the menus.
Page 13
Learning about the printer 13
Use the To
3 Power button Turn on or turn o the printer.
Note: To t urn o the printer, press and hold the power button for
4 Stop or Cancel button Stop the current printer task.
5 Indicator light Check the printer status.
6 Back button Return to the previous screen.
seconds.
five
7 Right arrow button
• Scroll through menus or move between screens and menu options.
• Increase the numeric value of a setting being displayed.
8 Select button
• Select menu options.
• Display available values or settings for a menu. An asterisk (*) indicates the
current default setting.
• Save settings.
9 Left arrow button
• Scroll through menus or move between screens and menu options.
• Decrease the numeric value of a setting being displayed.
Understanding the status of the power button and indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Page 14
Loading paper and specialty media 14
Loading paper and specialty media
Setting the size and type of the specialty media
1 From the home screen, navigate to:
> Paper > > Tray Config u r at i o n > > Paper Size/Type >
2 Select a paper source, and then configure the size and type of the specialty media.
Configuring Universal paper settings
1 From the control panel, navigate to:
> Paper > > Media Configuration > > Universal Setup >
2 Select Portrait Width or Portrait Height, and then press .
3 Adjust the settings, and then press .
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Page 15
Loading paper and specialty media 15
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Page 16
Loading paper and specialty media 16
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Page 17
Loading paper and specialty media 17
• Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Paper > Tray Configuration.
3 Set the same paper size and paper type for the trays that you are linking.
4 Save the settings.
5 Click Settings > Device > Maintenance > Configuration Menu > Tray Config u r ati o n.
6 Set Tray Linking to Automatic.
7 Save the settings.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
specified
paper type. To
Page 18
Paper support 18
Paper support
Supported paper sizes
Paper size Tray Multipurpose feeder Two‑sided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
210 x 148 mm (5.8 x 8.3 in.)
A5 LEF*
148 x 210 mm (5.8 x 8.3 in.)
A6*
105 x 148 mm (4.1 x 5.8 in.)
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.9 x 5.8 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
X
X
X
X
X
X
X
X
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
* This paper size is not supported in the optional tray.
X
X
X
X
X
X
X
Page 19
Paper support 19
Paper size Tray Multipurpose feeder Two‑sided printing
DL Envelope
X
X
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
X
X
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
X
X
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
X
X
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
* This paper size is not supported in the optional tray.
Supported paper types
Paper type Tray Multipurpose feeder Two‑sided printing
Plain paper
Card stock X X
Transparency
X
Recycled
Paper labels
2
Bond
1
X
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
2
Rough/Cotton
Envelope X X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Page 20
Paper support 20
Paper type Tray Multipurpose feeder Two‑sided printing
Rough envelope X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
X
Supported paper weights
Tray Multipurpose feeder Two‑sided printing
Paper weight
60–120 g/m
2
(16–32 lb) 60–216 g/m2 (16–58 lb) 60–90 g/m2 (16–24 lb)
Page 21
Printing 21
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select a printer.
3 Print the document.
Page 22
Printing 22
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.
Printing a font sample list
1 From the control panel, navigate to:
> Reports > > Print > > Print Fonts
2 Select PCL Fonts or PostScript Fonts, and then press .
Page 23
Understanding the printer menus 23
Understanding the printer menus
Menu map
Device
Print
Paper
Network/Ports
Reports
• Preferences
• Remote Operator Panel
• Notifications
• Power Management
• Layout
• Setup
• Quality
• Job Accounting
• XPS
• Tray Configuration • Media Configuration
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• Menu Settings Page
• Device
• Information Sent to Lexmark
• Restore Factory Defaults
• Maintenance
• About This Printer
• PDF
• PostScript
• PCL
• HTML
• Image
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Google Cloud Print
• Wi‑Fi Direct
• Print
• Network
Troubleshooting
• Print Quality Test Pages
Device
Preferences
Menu item Description
Display Language
[List of languages]
Country/Region
[List of countries]
Run Initial Setup
Ye s
No
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the language of the text that appears on the display.
Identify the country or region where the printer is configured
to operate.
Run the setup wizard.
Page 24
Understanding the printer menus 24
Menu item Description
Displayed information
Display Text 1
Display Text 2
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Network Time Protocol
Enable NTP
NTP Server
Paper Sizes
U.S.*
Metric
Screen Timeout
10–300 (60*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the information to appear on the home screen.
Configure the printer date and time.
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Set the idle time in seconds before the display shows the home
screen, or before the printer logs o a user account
automatically.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Authentication Type
None*
Standard Authentication
VNC Password Specify the password to connect to the VNC client server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Set the authentication type when accessing the VNC client
server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated supply status information.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 25
Understanding the printer menus 25
Menu item Description
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Error Prevention
Jam Assist
O
On*
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Set the printer to check for jammed paper automatically.
Set the printer to restart when an error occurs.
Set the number of automatic reboots that the printer can
perform.
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Error Prevention
Page Protect
O*
On
Jam Content Recovery
Jam Recovery
O
On
Auto*
Note: An asterisk (*) next to a value indicates the factory default setting.
Show a read‑only information of the reboot counter.
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Set the printer to process the entire page into the memory
before printing it.
Set the printer to reprint jammed pages.
Page 26
Understanding the printer menus 26
Power Management
Menu item Description
Sleep Mode Profile
Print with Display
Allow printing with display o*
Display on when printing
Timeouts
Sleep Mode
1–120 minutes (15*)
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Allow printing with the display turned o.
o
Set the idle time before the printer begins operating in Sleep
mode.
Set the time before the printer enters Hibernate mode.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Eco-Mode
O*
Energy
Energy/Paper
Paper
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to Hibernate mode even when an active
Ethernet connection exists.
Minimize the use of energy, paper, or specialty media.
Note: Setting Eco‑Mode to Energy or Paper may aect
printer performance, but not print quality.
Page 27
Understanding the printer menus 27
Information Sent to Lexmark
Menu item Description
Information Sent to Lexmark
Save
Supplies and Page Usage (Anonymous)
Device Performance (Anonymous)
Device Interaction (Anonymous)
None of the Above*
More Information
Information Send Time
Start Time
Stop Time
User Information ‑ Level
Anonymous Session Information Only*
Session Information with Generic User
Information
Session Information with Actual User IDs
Note: An asterisk (*) next to a value indicates the factory default setting.
Send printer usage and performance information to Lexmark.
Note: Information Send Time and User Information ‑ Level appear
only when you select any of the settings in Information Sent to
Lexmark, except None of the Above.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
USB Configuration
USB Speed
Full
Auto*
Note: An asterisk (*) next to a value indicates the factory default setting.
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Page 28
Understanding the printer menus 28
Menu item Description
Tra y Configurat i on
Tray L i nking
Automatic*
O
Tra y Configurat i on
Show Tray Insert Message
O
Only for unknown sizes*
Always
Tra y Configurat i on
A5 Loading
Short Edge*
Long Edge
Tra y Configurat i on
Paper Prompts
Auto*
Multipurpose Feeder
Manual Paper
Envelope Prompts
Auto*
Multipurpose Feeder
Manual Envelope
Set the printer to link the trays that have the same paper type
and paper size settings.
Show the Tray Insert message.
Specify the page orientation when loading A5‑size paper.
Set the paper source that the user fills when a prompt to load
paper or envelope appears.
Note: For Multipurpose Feeder to appear, set
to Cassette from the Paper menu.
Configure
MP
Tra y Configurat i on
Action for Prompts
Prompt user*
Continue
Use current
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Supply Usage And Counters
Clear Supply Usage History
Reset Maintenance Counter
Printer Emulations
PPDS Emulation
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to resolve paper- or envelope-related change
prompts.
Print reports about printer menu settings, printer events, and
event logs.
Reset the supply page counter or view the total printed pages.
Set the printer to recognize and use the PPDS data stream.
Page 29
Understanding the printer menus 29
Menu item Description
Print Configuration
Font Sharpening
0–150 (24*)
Print Configuration
Print Density
1–5 (3*)
Device Operations
Quiet Mode
O*
On
Device Operations
Panel Menus
O
On*
Device Operations
Safe Mode
O*
On
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Adjust the toner density when printing or copying documents.
Set the amount of noise that the printer produces.
Note: Enabling this setting slows the printer performance.
Enable access to the control panel menus.
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations
Clear Custom Status
O
On*
Device Operations
Clear all remotely‑installed messages
Device Operations
Automatically Display Error Screens
On*
O
Device Operations
Custom Supply Levels
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase user‑defined strings for the Default or Alternate custom
messages.
Erase messages that were remotely installed.
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Let printservice read and edit values from the Embedded Web
Server.
Page 30
Understanding the printer menus 30
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on non‑volatile memory
Clear all settings and applications that are stored in the printer
hard disk.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Blank Pages
Print
Do Not Print*
Collate
[1,1,1,2,2,2]*
O
On [1,2,1,2,1,2]
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Separator Sheet Source
Tray [x ] (1*)
Multipurpose Feeder
Note: An asterisk (*) next to a value indicates the factory default setting.
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically
each printed information of the page to bind the job correctly.
Print blank pages that are included in a print job.
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Insert blank separator sheets when printing.
Specify the paper source for the separator sheet.
Note: The multipurpose feeder is available only in some printer models.
osets
Page 31
Understanding the printer menus 31
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Pages per Side Orientation
Auto*
Landscape
Portrait
Pages per Side Border
None*
Solid
Print multiple page images on one side of a sheet of paper.
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Specify the orientation of a multiple‑page document when using Pages per
Side.
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Print Area
Normal*
Fit to page
Whole Page
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the number of copies for each print job.
Set the printable area on a sheet of paper.
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer language.
Note: Setting a default printer language does not prevent a software
program from sending print jobs that use another printer language.
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Understanding the printer menus 32
Menu item Description
Resource Save
O*
On
Set the printer to handle temporary downloads when it receives a job that
requires more than the available memory.
Notes:
• O sets the printer to retain downloads only until memory is needed.
Downloads are deleted to process print jobs.
• When set to On and the printer runs out of memory, a Memory
Full [38] appears on the display but downloads are not deleted.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
600 dpi*
1200 Image Q
2400 Image Q
1200 dpi
300 dpi
Pixel Boost
O*
Fonts
Horizontally
Vertically
Both directions
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Enable more pixels to print in clusters for clarity, in order to enhance text and
images.
Toner Darkness
1–10 (8*)
Halftone
Normal*
Detail
Brightness
‑6 to 6 (0*)
Contrast
0 to 5 (0*)
Gray Correction
O
Auto*
Note: An asterisk (*) next to a value indicates the factory default setting.
Determine the lightness or darkness of text images.
Enhance the printed output to have smoother lines with sharper edges.
Adjust the brightness of the printed output.
Adjust the contrast of the printed output.
Adjust the contrast enhancement applied to images.
Job Accounting
Note: This menu appears only when a printer hard disk is installed.
Page 33
Understanding the printer menus 33
Menu item Description
Job Accounting
O*
On
Accounting Log Frequency
Daily
Weekly
Monthly*
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Log Near Full Level
O*
On
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Set the printer to create a log of the print jobs that it receives.
Specify how often the printer creates a log file.
Specify how the printer responds when the frequency threshold expires.
Note: The value
action is triggered.
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Specify how the printer responds when the hard disk is nearly full.
Note: The value
is triggered.
defined
defined
in Accounting Log Frequency determines when this
in Log Near Full Level determines when this action
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
URL to Post Log Specify where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify how the printer responds when disk usage reaches the maximum limit
(100MB).
Page 34
Understanding the printer menus 34
Menu item Description
Log File Prefix Specify the prefix for the log file name.
Note: The current host name
default log
Note: An asterisk (*) next to a value indicates the factory default setting.
file prefix.
defined
in the TCP/IP menu is used as the
XPS
Menu item Description
Print Error Pages
O*
On
Minimum Line Width
1–30 (2*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a test page that contains information on errors, including XML markup
errors.
Set the minimum stroke width of any job printed in 1200 dpi.
PDF
Menu item Description
Scale to Fit
O*
On
Annotations
Print
Do Not Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Scale the page content to fit the selected paper size.
Specify whether to print annotations in the PDF.
PostScript
Menu item Description
Print PS Error
On
O*
Minimum Line Width
1–30 (2*)
Lock PS Startup Mode
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a test page that contains the PostScript error.
Set the minimum stroke width of any job printed in 1200 dpi.
Disable the SysStart file.
Page 35
Understanding the printer menus 35
Menu item Description
Font Priority
Resident*
Flash/Disk
Establish the font search order.
Notes:
• Resident sets the printer to search its memory for the requested font
before searching the flash memory.
• Flash/Disk sets the printer to search the flash memory for the
requested font before searching the printer memory.
• This menu item appears only when a flash memory is installed.
Wait Timeout
Disabled
15–65535 (40*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to wait for additional data before canceling a print job.
PCL
Menu item Description
Font Source
Resident*
All
Font Name
[List of available fonts]
Choose the source which contains the default font selection.
Select a font from the specified font source.
Symbol Set
[List of available symbol set]
Pitch
0.08–100 (10*)
Orientation
Portrait*
Landscape
Lines per Page
1–255
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific programs such as math symbols for scientific text.
Specify the font pitch for scalable monospaced fonts.
Note: Pitch refers to the number of
inch of type.
Specify the orientation of text and graphics on the page.
Specify the number of lines of text for each page printed through the PCL®
datastream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
Note: An asterisk (*) next to a value indicates the factory default setting.
‑space characters in a horizontal
fixed
Page 36
Understanding the printer menus 36
Menu item Description
PCL5 Minimum Line Width
1–30 (2*)
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Auto CR after LF
On
O*
Auto LF after CR
On
O*
Tra y Renum ber
Assign MP Feeder
O*
None
0–201
Assign Tray [x]
O*
None
0–201
Assign Manual Paper
O*
None
0–201
Assign Manual Envelope
O*
None
0–201
Set the initial minimum stroke width.
Notes:
• Jobs printed in 1200 dpi use the value directly.
• Jobs printed in 4800CQ use half the value.
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Set the printer to perform a line feed after a carriage return control
command.
Configure the printer to work with print drivers or applications that use
dierent source assignments for the paper source.
Tra y Renum ber
View Factory Defaults
Tra y Renum ber
Restore Defaults
Print Timeout
Disabled
1–255 (90*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the factory default setting assigned for each paper source.
Return all tray assignments to factory default values.
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Page 37
Understanding the printer menus 37
HTML
Menu item Description
Font Name
[List of fonts] (Times*)
Font Size
1–255 (12*)
Scale
1–400% (100*)
Orientation
Portrait*
Landscape
Margin Size
8–255 mm (19*)
Backgrounds
Do Not Print
Print*
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the font to use for HTML documents.
Set the font size to use for HTML documents.
Scale HTML documents.
Set the page orientation for HTML documents.
Set the page margin for HTML documents.
Print background information or graphics for HTML documents.
Image
Menu item Description
Auto Fit
O
On*
Invert
O*
On
Scaling
Best Fit*
Anchor Top Left
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Note: An asterisk (*) next to a value indicates the factory default setting.
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Specify the orientation of text and graphics on the page.
Page 38
Understanding the printer menus 38
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x ] (1*)
MP Feeder
Manual Paper
Manual Envelope
Paper Size/Type
Tray [x ]
MP Feeder
Manual Paper
Manual Envelope
Substitute Size
O
Statement/A5
Letter/A4
All Listed*
Configure MP
Cassette*
Manual
First
Set the paper source for all print jobs.
Note: Multipurpose Feeder only appears when Configure MP is set to
Cassette.
Specify the paper size or paper type loaded in each paper source.
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
prompts the user to load the required paper size.
•
O
• Statement/A5 prints A5‑size document on statement when loading
statement and statement‑size jobs on A5 paper size when loading A5.
• Letter/A4 prints A4‑size document on letter when loading letter and
letter‑size jobs on A4 paper size when loading letter.
• All Listed substitutes Letter/A4.
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 39
Understanding the printer menus 39
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Portrait Width
3–14.17 inches (8.50*)
76–359.91 mm (216*)
Portrait Height
3–14.17 inches (14*)
76–359.91 mm (356*)
Feed Direction
Short Edge*
Long Edge
Note: An asterisk (*) next to a value indicates the factory default setting.
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Set the portrait width of the universal paper.
Set the portrait height of the universal paper.
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Media Types
Menu item Description
Plain
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Specify the texture and weight of the paper loaded.
Select from the following options:
Paper Texture
Smooth
Normal*
Rough
Paper Weight
Light
Normal*
Heavy
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 40
Understanding the printer menus 40
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Network Status Show the connection status of the printer network.
Display Network Status on
Printer
On*
O
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Network Job Timeout
O
On* (90 seconds)
Banner Page
O*
On
Specify how a network is connected.
Show the network status on the display.
Note: This setting removes all network
Set the time before the printer cancels a network print job.
Print a banner page.
configuration
settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless
network adapter.
Menu item Description
Setup Using Mobile App Configure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 41
Understanding the printer menus 41
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode
Infastructure
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - RADIUS
Wi‑Fi Protected Setup
WPS Auto Detect
O
On*
Start Push Button Method
Start PIN Method
Configure the Wi‑Fi connection using the control panel.
Note: 802.1x - RADIUS can be
Web Server.
Establish a Wi‑Fi network and enable network security.
Notes:
configured
only from the Embedded
• WPS Auto Detect appears only when the Wireless Security
Mode is set to WEP.
• Start Push-Button Method connects the printer to a Wi‑Fi
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a Wi‑Fi network when
a PIN on the printer is entered into the wireless settings of the
access point.
Network Mode
BSS Type
Infrastructure*
Enable Wi‑Fi Direct
On
O*
Compatibility
802.11b/g/n (2.4GHz)*
802.11a/b/g/n/ac (2.4GHz/5GHz)
802.11a/n/ac (5GHz)
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
WEP Authentication Mode
Auto*
Open
Shared
Specify the network mode.
Enable Wi-Fi Direct‑capable devices to connect directly to the printer.
Specify the standard for the Wi‑Fi network.
Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only
appear when a Wi‑Fi option is installed.
Set the security mode for connecting the printer to Wi‑Fi devices.
Note: 802.1x - RADIUS can be configured only from the Embedded
Web Server.
Set the type of Wireless Encryption Protocol (WEP) for the printer.
Note: This menu item appears only when the Wireless Security
Mode is set to WEP.
Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
Page 42
Understanding the printer menus 42
Menu item Description
WPA2/WPA Personal
AES
Set Pre‑Shared Key Set the password for secure Wi‑Fi connection.
WPA2-Personal
AES
802.1x Encryption Mode
WPA+
WPA2*
Enable Wi‑Fi security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2/WPA-Personal.
Enable Wi‑Fi security through WPA2.
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2-Personal.
Enable Wi‑Fi security through 802.1x standard.
Notes:
• This menu item appears only when the Wireless Security Mode
is set to 802.1x - RADIUS.
• 802.1x - RADIUS can be configured only from the Embedded
Web Server.
IPv4
Enable DHCP
On*
O
Set Static IP Address
IP Address
Netmask
Gateway
Enable and configure IPv4 settings in the printer.
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address Autoconfiguration
On*
O
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address
All IPv6 Addresses
All IPv6 Router Addresses
Network Address
UAA
LAA
Prefix
Enable and configure IPv6 settings in the printer.
View the network addresses.
Page 43
Understanding the printer menus 43
Menu item Description
PCL SmartSwitch
O
On*
PS SmartSwitch
O
On*
Job Buering
On
O*
Mac Binary PS
Auto*
On
O
Ethernet
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
incoming data and uses the default printer language specified in
the Setup menu.
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Temporarily store print jobs in the printer hard disk before printing.
Note: This menu item appears only when a hard disk is installed.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine
o,
• On processes raw binary PostScript print jobs.
•
O filters
print jobs using the standard protocol.
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address
Autoconfiguration
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to dynamically
distribute IP addressing and
Set the static IP address of your printer.
Configure IPv6 in the printer.
Run DHCPv6 in an IPv6 network.
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
configuration
information to clients.
Note: An asterisk (*) next to a value indicates the factory default setting.
Page 44
Understanding the printer menus 44
Menu item Description
DNS Address Specify the DNS server address, IP address, and the router for IPv6 network.
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix
0–128 (64*)
All IPv6 Addresses Show all IP and router addresses used in an IPv6 network.
All IPv6 Router Addresses
Network Address
UAA
LAA
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Mac Binary PS
Auto*
On
O
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
On*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Reduce power consumption when the printer receives no data from the
Ethernet network.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
On*
O
Note: An asterisk (*) next to a value indicates the factory default setting.
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Page 45
Understanding the printer menus 45
Menu item Description
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
On*
O
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
Enable DDNS
On*
O
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
O
On*
Assign an IP address automatically.
in dierent domains on the network.
Update Dynamic DNS settings.
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Restricted Server List Specify an IP address for the TCP connections.
Allow the BOOTP to assign a printer IP address.
Notes:
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Outbound Trac Maximum
Speed
O*
100 to 1000000
Specify how the IP addresses in the list can access the printer functionality.
Specify a raw port number for printers connected on a network.
Enable the printer maximum transfer rate.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 46
Menu item Description
Enhanced TLS Security
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Enhance printer privacy and data integrity.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Note: An asterisk (*) next to a value indicates the factory default setting.
Configure SNMP version 3 to install and update the printer security.
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Understanding the printer menus 47
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Base Configuration
Default*
Compatibility
Secure
IPSec Device Certificate Specify an IPSec certificate.
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
Enable Internet Protocol Security (IPSec).
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
Note: This menu item appears only when Base
to Compatibility.
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Configuration
is set
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Let the printer join networks that require authentication before
allowing access.
Note: To configure the settings of this menu item, access the
Embedded Web Server.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
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Understanding the printer menus 48
Menu item Description
LPD Banner Page
O*
On
LPD Trailer Page
O*
On
LPD Carriage Return Conversion
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print a banner page for all LPD print jobs.
Note: A banner page is the
separator of print jobs and to identify the originator of the print job
request.
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the
line.
page of a print job used as a
first
position on the same
first
HTTP/FTP Settings
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Enable FTP/TFTP
O
On*
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Retries for HTTP/FTP Requests
1–299 (3*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Configure the HyperText Transfer Protocol Secure (HTTPS) settings.
Send files using FTP.
Configure the HTTP and FTP server settings.
Specify the time in seconds before the server connection stops.
Set the number of retries to connect to the HTTP/FTP server.
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Understanding the printer menus 49
USB
Menu item Description
PCL SmartSwitch
On*
O
PS SmartSwitch
On*
O
Mac Binary PS
Auto*
On
O
Enable USB Port
Enable*
Disable
Note: An asterisk (*) next to a value indicates the factory default setting.
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
data and uses the default printer language specified in the Setup menu.
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
then the printer does not examine incoming
o,
• On processes raw binary PostScript print jobs.
•
O filters
Enable the standard USB port.
print jobs using the standard protocol.
ThinPrint
Menu item Description
Enable ThinPrint
O
On*
Port Number
4000–4999 (4000*)
Bandwidth (bits/sec)
0*
100–1000000
Packet Size (kbytes)
0–64000 (0*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Print using ThinPrint.
Set the port number for the ThinPrint server.
Set the speed to transmit data in a ThinPrint environment.
Set the packet size for data transmission.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Note: An asterisk (*) next to a value indicates the factory default setting.
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Understanding the printer menus 50
Menu item Description
Options
Enable Google Cloud Print
O
On*
Options
Enable Local Discovery
O
On*
Options
Enable SSL Peer Verification
O
On*
Options
Always Print As Image
O*
On
Note: An asterisk (*) next to a value indicates the factory default setting.
Print directly from your Google account.
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Verify authenticity of the peer certificate to connect to your Google
account.
Set the printer to process PDF files as an image for faster printing.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
On*
O
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
On
O*
Note: An asterisk (*) next to a value indicates the factory default setting.
Show the PSK on the Network Setup Page.
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
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Understanding the printer menus 51
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer preferences, settings, and configurations.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Menu item Description
Print Fonts
PCL Fonts
PS Fonts
Print a list of supported fonts.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Page 52
Understanding the printer menus 52
Printing the Menu Settings Page
1 From the control panel, navigate to:
> Reports >
2 Select Menu Settings Page, and then press .
Page 53
Securing the printer 53
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e ra s e n on ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
> Device > > Maintenance > > Out of Service Erase >
2 Select Sanitize all information on nonvolatile memory, and then press .
3 To start the job, select Continue, and then press .
4 Follow the instructions on the display.
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Securing the printer 54
Restoring factory default settings
1 From the control panel, navigate to:
> Device > > Restore Factory Defaults > > Restore Settings >
2 Select Restore all settings, and then press .
3 To start the process, navigate to:
RESTORE >
For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory” on
page 53.
> Start >
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buer temporarily user data during simple print and
copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, printer settings, network
information, scanner and bookmark settings, and
embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain
user data from complex print jobs, form data, and font
data.
buered
Erase the content of any installed printer memory in the following circumstances:
• The printer is decommissioned.
• The printer hard disk is replaced.
• The printer is moved to a dierent department or location.
• The printer is serviced by someone from outside your organization.
• The printer is removed from your premises for service.
• The printer is sold to another organization.
Disposing of a printer hard disk
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is
stored.
Page 55
Maintaining the printer 55
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Networking
Connecting the printer to a Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Wireless
For non-touch-screen printer models, press
2 Select Setup On Printer Panel and then follow the instructions on the display.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
to navigate through the settings.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
From the control panel, navigate to:
1
> Settings > > Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup, and then press .
certified
or WPS‑compatible. For more information, see the
3 Select Start Push Button Method, and then press .
4 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup, and then press .
Page 56
Maintaining the printer 56
3 Select Start PIN Method, and then press .
4 Copy the eight‑digit WPS PIN.
5 Open a web browser, and then type the IP address of your access point in the address
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
6 Access the WPS settings. For more information, see the documentation that came with your access
point.
7 Enter the eight‑digit PIN, and then save the changes.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Networking
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Cleaning the printer
field.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Page 57
Maintaining the printer 57
Ordering parts and supplies
To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
authorized dealers in your area. In other countries or regions, go to
where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
From the control panel, navigate to:
> Status/Supplies > > Supplies >
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
aect
www.lexmark.com or contact the place
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
MS321 and MS421 Return Program toner cartridges
Item United States
and Canada
Return
Program toner
cartridge
High yield
Return
Program toner
cartridge
1
This cartridge is supported only in MS421 printer model.
2
These cartridges are available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
56F1000 56F2000 56F3000 56F4000 56F5000 56F6000
56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00
European
Economic
Area
Rest of Asia
Pacific
Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Page 58
Maintaining the printer 58
Item United States
and Canada
European
Economic
Area
Rest of Asia
Pacific
Latin America Rest of
Europe,
Middle East,
Australia and
New Zealand
and Africa
Extra high
56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00
yield Return
Program toner
cartridge
High yield
1
56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E
Corporate
Return
Program toner
cartridge
Extra high
2
56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E
yield
Corporate
Return
Program toner
cartridge
1
This cartridge is supported only in MS421 printer model.
2
These cartridges are available only for contract‑managed printers. For more information, contact your Lexmark
1, 2
representative or system administrator.
MS321 and MS421 regular toner cartridges
Item Worldwide
High yield regular toner cartridge
Extra high yield regular toner cartridge
1
This cartridge is supported only in MS321 printer model.
2
This cartridge is supported only in MS421 printer model.
1
2
M1242 Return Program toner cartridge
Item United States, Canada,
Australia, and New Zealand
Return Program toner
cartridge
24B6885 24B6888 24B6891 24B6894
European Economic
Area
56F0HA0
56F0XA0
Rest of Asia Pacific Latin America
Page 59
Maintaining the printer 59
B2338 and B2442 Return Program toner cartridges
Item United States
and Canada
Return
Program toner
cartridge
High yield
Return
Program toner
cartridge*
* This toner cartridge is supported only in B2442 printer model.
SB231000 SB232000 SB233000 SB234000 SB235000 SB236000
SB241H00 SB242H00 SB243H00 SB244H00 SB245H00 SB246H00
European
Economic
Area
Rest of Asia
Pacific
B2338 and B2442 regular toner cartridges
Item Worldwide
Regular toner cartridge
High yield regular toner cartridge
1
This cartridge is supported only in B2338 printer model.
2
This cartridge is supported only in B2442 printer model.
1
2
Latin America Rest of Europe,
Middle East,
and Africa
SB2300A0
SB240HA0
Australia and
New Zealand
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
is exhausted.
Item Part Number
Return Program imaging unit 56F0Z00
Regular imaging unit 56F0ZA0
Corporate Return Program imaging unit* 56F0Z0E
* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
Configuring
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
supply
notifications
3 From the Supplies menu, click Custom Supply Notifications.
Page 60
Maintaining the printer 60
4 Select a notification for each supply item.
5 Apply the changes.
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
2 Remove the used toner cartridge.
Page 61
Maintaining the printer 61
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
5 Close door A.
Page 62
Maintaining the printer 62
Replacing the imaging unit
1 Open door A.
2 Remove the toner cartridge.
3 Remove the used imaging unit.
Page 63
Maintaining the printer 63
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Page 64
Maintaining the printer 64
7 Close door A.
Replacing the pick tires
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
Page 65
Maintaining the printer 65
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
Page 66
Maintaining the printer 66
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
or electrical shock, connect the power cord
fire
9 Turn on the printer.
Replacing the pick roller assembly
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires
two or more trained personnel to lift it safely.
Page 67
Maintaining the printer 67
4 Remove the tray insert, and then flip the tray base.
Page 68
Maintaining the printer 68
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
Page 69
Maintaining the printer 69
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
Page 70
Maintaining the printer 70
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
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Maintaining the printer 71
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
• If the printer does not have a caster base but is
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
flooring.
configured
with optional trays or output options, then remove
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Configuring power save mode settings
Eco‑Mode
1
From the control panel, navigate to:
> Device > > Power Management > > Eco‑Mode >
2 Select a setting.
Sleep mode
1
From the control panel, navigate to:
> Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
From the control panel, navigate to:
1
> Device > > Power Management > > Timeouts > > Hibernate Timeout >
2 Select the amount of time before the printer enters Hibernate mode.
Page 72
Maintaining the printer 72
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of printer display
1 From the control panel, navigate to:
> Device > > Preferences >
2 Select Screen Brightness, and then press .
3 Adjust the setting, and then press .
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also
information, go to
packaging recycling programs is included with the information on product recycling.
www.lexmark.com/recycle, and then choose your country or region. Information on available
recycling of packaging components in some countries or regions. For more
oers
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
Page 73
Maintaining the printer 73
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Page 74
Clearing jams 74
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray
into the printer after loading paper.
firmly
indicator.
fill
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
Page 75
Clearing jams 75
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or partially printed pages
after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Standard bin
2 Rear door
3 Tray [ x]
4 Multipurpose feeder
5 Door A
Page 76
Clearing jams 76
Paper jam in door A
1 Remove the tray.
2 Open door A.
3 Remove the toner cartridge.
Page 77
Clearing jams 77
4 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Page 78
Clearing jams 78
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Page 79
Clearing jams 79
8 Close door A.
9 Insert the tray.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 80
Clearing jams 80
3 Close the rear door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 81
Clearing jams 81
Paper jam in the duplex unit
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Page 82
Clearing jams 82
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Page 83
Clearing jams 83
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Page 84
Troubleshooting 84
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
• From the home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
• Internet Explorer® version 11 or later
• Microsoft Edge
TM
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Go to step 2. Turn on the printer.
Go to step 3. Type the correct
printer IP address in
the address field.
Go to step 4. Install a supported
browser.
Is your browser supported?
Step 4
Check if the network connection is working.
Is the network connection working?
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 5. Contact your
administrator.
Go to step 6. Secure the cable
connections.
Page 85
Troubleshooting 85
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
Go to step 7. Contact your
administrator.
The problem is
solved.
Contact
support.
customer
Checking the printer connectivity
1 From the control panel, navigate to:
> Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Page 86
Troubleshooting 86
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies” on page 57.
If the printer does not print after pressing and holding X and
the supply usage counter.
simultaneously for 15 seconds.
“Using genuine Lexmark parts and
simultaneously for 15 seconds, then reset
1 From the control panel, navigate to:
Settings >
Counters >
> Device > > Maintenance > > Config Menu > > Supply Usage And
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Page 87
Troubleshooting 87
Paper feed problems
Envelope seals when printing
Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
Contact
customer
support.
2 Resend the print job.
Does the envelope seal when printing?
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press .
d Print the document.
Is the document collated correctly?
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Is the document collated correctly?
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
support.
customer
Page 88
Troubleshooting 88
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non-touch-screen printer models, press
through the settings.
to navigate
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 17.
b Print the document.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 2.
Go to step 3.
Contact
support.
customer
Do the trays link correctly?
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Page 89
Troubleshooting 89
Action Yes No
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
to navigate
Go to step 3. The problem is
solved.
Contact
support.
customer
The problem is
solved.
Action Yes No
1 From the control panel, navigate to:
>
Notifications
>
The problem is
solved.
2 From the Printer Jam Recovery menu, select On or Auto, and then press
.
Are the jammed pages reprinted?
Printing problems
Print quality is poor
Blank or white pages
Contact
customer
support.
Page 90
Troubleshooting 90
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the printer printing blank or white pages?
Step 2
a Remove any packing material that is left on the imaging unit.
Go to step 3. The problem is
solved.
1 Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so
may aect the quality of future print jobs.
2 Check the imaging unit for signs of damage, and replace if
necessary.
Note: Make sure that the photoconductor drum contact is
not bent or out of place.
3 Firmly shake the imaging unit to redistribute the toner.
4 Insert the imaging unit, and then insert the toner cartridge.
b Print the document.
to
Is the printer printing blank or white pages?
Step 3
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Is the printer printing blank or white pages?
Contact
support.
customer
The problem is
solved.
Page 91
Troubleshooting 91
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the print dark?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
Go to step 3. The problem is
solved.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c Print the document.
Is the print dark?
to
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel.
b Print the document.
Is the print dark?
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 4. The problem is
solved.
Go to step 5. Go to step 6.
Page 92
Troubleshooting 92
Action Yes No
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Step 7
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Go to step 6. The problem is
solved.
Go to step 7. The problem is
solved.
Go to step 8. The problem is
solved.
Is the print dark?
Step 8
a Replace the imaging unit.
Contact
support.
customer
The problem is
solved.
b Print the document.
Is the print dark?
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Page 93
Troubleshooting 93
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Step 2
a Adjust the print quality settings.
1 From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts
2 Adjust Toner Darkness to 7. From the control panel, navigate
to:
Settings > Print > Quality
b Print the document.
Are fine lines not printed correctly?
Folded or wrinkled paper
Go to step 2. The problem is
solved.
Contact
support.
customer
The problem is
solved.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the paper folded or wrinkled?
to
Page 94
Troubleshooting 94
Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel.
b Print the document.
Is the paper folded or wrinkled?
Gray background
Go to step 3. The problem is
solved.
Contact
support.
customer
The problem is
solved.
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
Go to step 2. The problem is
solved.
b Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality
c Print the document.
Does gray background appear on prints?
to
Page 95
Troubleshooting 95
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel.
b Print the document.
Does gray background appear on prints?
Step 4
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Does gray background appear on prints?
Page 96
Troubleshooting 96
Action Yes No
Step 5
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
a Replace the imaging unit.
Contact
support.
customer
The problem is
solved.
b Print the document.
Does gray background appear on prints?
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
to
Page 97
Troubleshooting 97
Action Yes No
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Contact
support.
customer
b Print the document.
Do horizontal light bands appear on prints?
Incorrect margins
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
The problem is
solved.
The problem is
solved.
Go to step 2.
Are the margins correct?
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
support.
customer
Page 98
Troubleshooting 98
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the print light?
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
Go to step 3. The problem is
solved.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality
c Print the document.
Is the print light?
to
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Page 99
Troubleshooting 99
Action Yes No
Step 4
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Is the print light?
Step 5
a Remove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Push either side of the transfer roller, located below the imaging
unit, to check if it depresses and bounces back into place.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
c If the transfer roller does not depress and bounce back into
place, then remove and insert it.
1 Pull up one end of the transfer roller and push it down until
it clicks into place.
2 If necessary, repeat the step on the other end.
d Firmly shake the imaging unit to redistribute the toner, and then
insert it.
e Insert the toner cartridge.
f Tur n
printer.
the printer, wait for 10 seconds, and then turn on the
o
g Print the document.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
Is the print light?
Step 6
a If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note: If necessary, replace the transfer roller.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Page 100
Troubleshooting 100
Action Yes No
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near End of Life?
Step 8
a Replace the imaging unit.
b Print the document.
Is the print light?
Mottled print and dots
Go to step 8. Contact
support.
Contact
support.
customer
The problem is
solved.
customer
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshoo ting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
Go to step 2. The problem is
solved.
b Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a Replace the toner cartridge.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
b Print the document.
to
Is the print mottled?
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