Lexmark 35SC382 User Manual

MS510, MS517, MS610, MS617

User's Guide

Important: Click here before using this guide.

April 2017 www.lexmark.com

Machine type(s):

4514

Model(s):

630, 635, 646

Contents 2

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Overview........................................................................................................ 7

Using this guide....................................................................................................................................................7

Finding information about the printer.............................................................................................................7

Selecting a location for the printer.............................................................9

Additional printer setup.............................................................................. 11

Installing internal options.................................................................................................................................. 11

Installing hardware options............................................................................................................................ 26

Setting up the printer software......................................................................................................................27

Networking..........................................................................................................................................................28

Using MS510dn, MS517dn, MS610dn, and MS617dn............................33

Learning about the printer.............................................................................................................................. 33

Loading paper and specialty media.............................................................................................................38

Printing................................................................................................................................................................. 49

Managing the printer........................................................................................................................................55

Using MS610de...........................................................................................64

Learning about the printer..............................................................................................................................64

Setting up and using the home screen applications................................................................................72

Loading paper and specialty media............................................................................................................. 76

Printing................................................................................................................................................................. 87

Managing the printer........................................................................................................................................92

Paper and specialty media guide........................................................... 105

Using specialty media.................................................................................................................................... 105

Paper guidelines.............................................................................................................................................. 107

Supported paper sizes, types, and weights.............................................................................................. 110

Understanding the printer menus........................................................... 113

Menus list............................................................................................................................................................ 113

Paper menu........................................................................................................................................................ 114

Contents 3

Reports menu....................................................................................................................................................122

Network/Ports menu.......................................................................................................................................123

Security menu................................................................................................................................................... 134

Settings menu...................................................................................................................................................138

Help menu......................................................................................................................................................... 159

Saving money and the environment...................................................... 160

Saving paper and toner................................................................................................................................. 160

Recycling............................................................................................................................................................160

Maintaining the printer............................................................................ 162

Cleaning the printer........................................................................................................................................ 162

Ordering parts and supplies.........................................................................................................................162

Estimated number of remaining pages......................................................................................................164

Storing supplies................................................................................................................................................165

Replacing supplies.......................................................................................................................................... 165

Moving the printer........................................................................................................................................... 169

Clearing jams..............................................................................................171

Avoiding jams.....................................................................................................................................................171

Identifying jam locations................................................................................................................................ 172

Paper jam in the front door............................................................................................................................173

Paper jam in the rear door.............................................................................................................................175

Paper jam in the standard bin.......................................................................................................................176

Paper jam in the duplex unit..........................................................................................................................177

Paper jam in trays.............................................................................................................................................178

Paper jam in the multipurpose feeder........................................................................................................178

Troubleshooting........................................................................................ 180

Understanding the printer messages.........................................................................................................180

Solving printer problems................................................................................................................................192

Solving print problems..................................................................................................................................200

Solving home screen application problems............................................................................................226

Embedded Web Server does not open....................................................................................................226

Contacting customer support......................................................................................................................228

Contents 4

Notices.......................................................................................................229

Index.......................................................................................................... 240

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

Safety information 6

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in

• If the printer does not have a caster base but is

trays. Do not try to lift the printer and the trays at the same time.

ﬂooring.

conﬁgured

with optional trays, then lift the printer o the

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.

SAVE THESE INSTRUCTIONS.

Overview 7

Overview

Using this guide

This User’s Guide provides general and speciﬁc information on using the printer models that are listed on the cover page.

The following chapters contain information applicable to all printer models:

• Safety information

• Selecting a location for the printer

• Additional printer setup

• Paper and specialty media guide

• Understanding printer menus

• Saving money and the environment

• Maintaining the printer

• Clearing jams

• Trou bles hooting

To ﬁnd instructions for your printer:

• Use the table of contents.

• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

•

Conﬁguring

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

printer settings

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

User's Guide and Quick Reference Guide—The guides are available at

Note: These guides are also available in other languages.

http://support.lexmark.com.

Information on setting up and conﬁguring the accessibility features of your printer

Lexmark Accessibility Guide—This guide is available at http://support.lexmark.com.

Overview 8

What are you looking for? Find it here

Help using the printer software Windows or Mac Help—Open a printer software

program or application, and then click Help.

Click

Notes:

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on your operating system.

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site. Support telephone numbers and hours of operation

for your country or region can be found on the support Web site or on the printed warranty that came with your printer.

Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with this printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with this printer.

Selecting a location for the printer 9

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

ﬂuctuations.

Storage temperature 1 to 35°C (34 to 95°F)

1 Right side 110 mm (4.33 in.)

2 Front 305 mm (12 in.)

3 Left side 65 mm (2.56 in.)

4 Rear 100 mm (3.94 in.)

5 Top 305 m m ( 12 in . )

Selecting a location for the printer 10

1 Right side 110 mm (4.33 in.)

2 Front 305 mm (12 in.)

3 Left side 65 mm (2.56 in.)

4 Rear 100 mm (3.94 in.)

5 Top 305 m m ( 12 in . )

Additional printer setup 11

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

Available internal options

• DDR3 DIMM

• Flash memory – Fonts – Firmware

• Forms Barcode

• Prescribe

• IPDS

• PrintCryption

• Hard disk

• Internal Solutions Ports (ISP) – Parallel 1284‑B interface – MarkNet N8130 10/100 ﬁber interface – RS‑232‑C serial interface

This internal option is available only in the MS610de printer model.

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Additional printer setup 12

1 Access the controller board.

For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, see

on page 37.

For the MS610de printer model, see “Accessing the controller board” on page 70.

“Accessing the controller board”

2 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

Additional printer setup 13

4 Push the card ﬁrmly into place.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

Note: The entire length of the connector on the card must touch and be board.

against the controller

ﬂush

5 For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, close the controller board access door.

For the MS610de printer model, close the controller board shield, and then close the access door.

Note: When the printer software and any hardware options are installed, add the options manually in the print driver to make them available for print jobs. For more information, see

print driver” on page 28.

“Adding available options in the

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Additional printer setup 14

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors.

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.

For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, see

on page 37.

For the MS610de printer model, see

“Accessing the controller board” on page 70.

“Accessing the controller board”

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

Additional printer setup 15

4 Push the memory card straight into the connector and forward into the controller board wall until it clicks

into place.

5 For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, close the controller board access door.

For the MS610de printer model, close the controller board shield, and then close the access door.

Note: When the printer software and any hardware options are installed, add the options manually in the print driver to make them available for print jobs. For more information, see

print driver” on page 28.

“Adding available options in the

Installing an Internal Solutions Port

The controller board supports one optional LexmarkTM Internal Solutions Port (ISP). This option is supported only in MS610de printer model.

Note: This task requires a

‑head screwdriver.

ﬂat

Additional printer setup 16

1 Open the controller board access door.

2 Lightly press the stop on the left side of the access door, and then slide the access door to remove it.

3 Unpack the ISP kit.

Note: Make sure to remove and discard the small cable attached to the white connector.

Additional printer setup 17

1 ISP solution

2 Screw to attach the ISP to the bracket

3 ISP exterior cover

4 Screws to attach the ISP metal bracket to the printer cage

5 Plastic bracket

6 Long ISP cable

4 Place the plastic bracket inside the ISP exterior cover until it clicks into place.

5 Slide and push the ISP solution into the plastic bracket.

Additional printer setup 18

6 Secure the ISP solution to the plastic bracket using the long screw.

7 Tighten the two screws on the end of the ISP solution.

Additional printer setup 19

8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.

9 Attach the ISP exterior cover at an angle by inserting the left hinges

ﬁrst.

Additional printer setup 20

10 Lower the rest of the cover, and then slide the cover to the right.

11 Run the ISP cable through the controller board shield.

Additional printer setup 21

12 Open the shield using the green handle.

13 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board.

Note: If you have installed a printer hard disk, then you need to remove it. For more information, see

“Removing a printer hard disk” on page 24. To reinstall the printer hard disk, see “Installing a printer hard disk” on page 22.

Additional printer setup 22

14 Close the shield.

15 Close the ISP exterior cover.

Note: When the printer software and any hardware options are installed, it may be necessary to manually

add the options in the printer driver to make them available for print jobs. For more information, see

available options in the print driver” on page 28.

“A dd in g

Installing a printer hard disk

Note: This option is available only in MS610de printer model.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

1 Access the controller board.

For more information, see

Note: This task requires a

2 Unpack the printer hard disk.

3 Install the printer hard disk on the controller board:

“Accessing the controller board” on page 70

ﬂathead

screwdriver.

Warning—Potential Damage: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Additional printer setup 23

a Using a ﬂathead screwdriver, loosen the screws.

b Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the

printer hard disk onto the brackets.

Additional printer setup 24

c Tighten the two screws.

d Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plug and the receptacle are color‑coded blue.

4 Close the controller board shield, and then close the access door.

Note: When the printer software and any hardware options are installed, you may need to manually add the

options in the printer driver to make them available for print jobs. For more information, see

available options in the print driver” on page 28.

“A dd in g

Removing a printer hard disk

Note: This option is supported only in MS610de printer model.

Additional printer setup 25

1 Access the controller board.

For MS610de printer model, see

Note: This task requires a ﬂathead screwdriver.

“Accessing the controller board” on page 70.

2 Loosen the screws that connect the printer hard disk to the controller board bracket.

3 Unplug the printer hard disk interface cable from the receptacle in the controller board , leaving the cable

attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.

4 Hold the printer hard disk by the edges, and then remove it from the printer.

5 Close the controller board shield, and then close the access door.

Additional printer setup 26

Installing hardware options

Installing optional trays

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

and unplug the power

o,

1 Turn

the printer using the power switch, and then unplug the power cord from the electrical outlet.

o

2 Unpack the tray, and then remove all packing materials.

3 Pull the tray completely out of the base.

4 Remove any packing material from inside the tray.

5 Insert the tray into the base.

6 Place the tray near the printer.

7 Align the printer with the tray, and then lower the printer into place.

Note: Optional trays lock together when stacked.

Additional printer setup 27

8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the

printer.

Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see

available options in the print driver” on page 28.

To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.

“Adding

Setting up the printer software

Installing the printer software

1 Obtain a copy of the software installer package.

• From the software CD that came with your printer.

• Go to http://support.lexmark.com, and then select your printer and operating system.

Additional printer setup 28

2 Run the installer, and then follow the instructions on the computer screen.

3 For Macintosh users, add the printer.

Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Adding available options in the print driver

For Windows users

1 Open the printers folder.

2 Select the printer you want to update, and then do the following:

• For Windows 7 or later, select Printer properties.

• For earlier versions, select Properties.

3 Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.

4 Apply the changes.

For Macintosh users

1 From System Preferences in the Apple menu, navigate to your printer, an d then selec t Options & Supplies.

2 Navigate to the list of hardware options, and then add any installed options.

3 Apply the changes.

Networking

Notes:

• Purchase a MarkNet

network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter.

• A Service Set

Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.

Preparing to set up the printer on a wireless network

Notes:

• Make sure your wireless network adapter is installed in your printer and working properly.

• Make sure your access point (wireless router) is turned on and is working properly.

Identiﬁer

N8352 wireless network adapter before setting up the printer on a wireless

(SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),

Make sure you have the following information before setting up the printer on a wireless network:

• SSID—The SSID is also referred to as the network name.

• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.

• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.

Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select.

Additional printer setup 29

• Security Method—There are three basic options for Security Method: – WEP key

If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key.

– WPA or WPA2 preshared key or passphrase

WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.

– 802.1X–RADIUS

If you are installing the printer on an 802.1X network, then you may need the following:

• Authentication type

• Inner authentication type

• 802.1X user name and password

• Certiﬁcates

– No security

If your wireless network does not use any type of security, then you will not have any security information.

Note: Using an unsecured wireless network is not recommended.

Notes:

– If you do not know the SSID of the network that your computer is connected to, then launch the wireless

utility of the computer network adapter, and then look for the network name. If you cannot ﬁnd the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.

– To ﬁnd the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that

came with the access point, see the Web page associated with the access point, or consult your system support person.

Connecting the printer using the Wireless Setup Wizard

Before you begin, make sure that:

• A wireless network adapter is installed in the printer and is working properly. For more information, see the

instruction sheet that came with the wireless network adapter.

• The Ethernet cable is disconnected from the printer.

• Active NIC is set to Auto. To set this to Auto, navigate to either of the following:

– > Settings > > Network/Ports > > Active NIC > > Auto >

– > Network/Ports > Active NIC > Auto

Note: Make sure to turn o the printer, then wait for at least

seconds, and then turn the printer back on.

ﬁve

Additional printer setup 30

1 Depending on your printer model, navigate to either of the following:

• > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless

> Wireless Connection Setup >

• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup

2 Select a wireless connection setup.

Use To

Search for networks Show available wireless connections.

Note: This menu item shows all broadcast secured or unsecured SSIDs.

Enter a network name Manually type the SSID.

Note: Make sure to type the correct SSID.

Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.

3 Follow the instructions on the printer display.

Connecting the printer to a wireless network using the Wi‑Fi Protected Setup

Before connecting the printer to a wireless network, make sure that:

• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certiﬁed or WPS‑compatible. For more

information, see the documentation that came with your access point.

• A wireless network adapter is installed in your printer and is working properly. For more information, see

the instruction sheet that came with the wireless network adapter.

Using the Push Button Conﬁguration Method

Depending on your printer model, navigate to either of the following:

• > Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > >

Wireless >

• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start

Push Button Method

2 Follow the instructions on the printer display.

Using the Personal Identiﬁcation Number (PIN) Method

Depending on your printer model, navigate to either of the following:

> Wi‑Fi Protected Setup > > Start Push Button Method >

• > Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > >

Wireless >

> Wi‑Fi Protected Setup > > Start PIN Method >

• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wi‑Fi Protected Setup > Start

PIN Method

2 Copy the eight‑digit WPS PIN.

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