Lexmark 310 Service manual
Lexmark™ 310 Series
Photo Jetprinter™
• Table of Contents
•Start Diagnostics
• Safety and Notices
4300-XXX
• Trademarks
•Index
Lexmark and Lexmark with diamond
design are trade ma rks of Lexmark
International, Inc., registered in the
United States and/or ot her countries.
4300-XXX
Editi on: March 24, 2006
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMAR K INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING , BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not all o w di sc la im er o f e x pres s o r i mpl i ed wa rr an tie s i n c ertai n t ra ns act ion s; t he refore, t hi s
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the info rmation herein; these changes wil l be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.
Comments may be addressed to Le xmark International, Inc., Department D22A /032-2 ,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at
ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the
information you supply in any way it believes appropriat e without incurring any obligation
to yo u.
Lexmark and Lexmark with diamond design are trademar ks of Lexmark International,
Inc. , registered in the Unit ed States and/or other countries.
Other trademarks are the propert y of their respec tive owners.
© 2004 Lexmark Inte rna t io nal , Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are
commercial computer sof tware and documentation developed excl usively at private
expense.
U.S.A. P/N 12G9437
Japanese P/N 12G9445
4300-XXX
Table of Contents
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Supported memory cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Control panel and menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Control panel buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Resolution and print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Maintenance menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On-Self-Test (POST) sequence . . . . . . . . . . . . . . . . . . . . 2-1
POST Symptom Tabl e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Sym p tom ta b le s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . . 2-4
Control panel LCD/LED/button service check . . . . . . . . . . . . . . . 2-5
Paper feed service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Paper path service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Pictbridge service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Self Test mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Repair informatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cartridge access door removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Rubber base removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Front cover removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
System board removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Carrier transport removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Maintenance station removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Photo exit guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
iii
4300-XXX
Card reader removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
System board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
LCD board connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Card reader connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
How to use the parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Assembly 2: Electronics/carrier transport . . . . . . . . . . . . . . . . . . .7-4
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
iv Service Manual
4300-XXX
Preface
This manual describes the 310 Series Photo Jetprinter by Lexmark
(4300-XXX) and contains maintenance procedures for service
personnel. It is divided into the following chapters:
1. Gene r al Infor m ation contains a general description of the
printer and the maintenance approach used to repair it. Special
tools and test equipment are listed in this chapter, as well as
general environmental and safety instructions.
2. Diagnostic Information contains an error indicator table,
symptom tables, and service checks used to isolate failing field
replaceable units (FRUs).
3. Diagnostic Aids contains tests and checks used to locate or
repeat symptoms of printer problems.
4. Repair Informa tio n provides instructions for making printer
adjustments and removing and installing FRUs.
5. Connec tor Locations uses illustrations to identify the
connector locations and test points on the printer.
6. Preventive Maintenance contains the lubrication specifications
and recommendations to prevent problems.
7. Parts Catalog co ntains illustrations and part numbers for
individual FRUs.
Preface v
4300-XXX
Safety information
• This product is designed, tested and approved to meet strict
global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always
be obvious. Lexmark is not responsible for the use of other
replacement parts.
• The maintenance information for this product has been
prepared for use by a professional service person and is not
intended to be used by others.
• There may be an increased risk of electric shock and personal
injury dur ing disassem bly and ser v icing of this product.
Professional service personnel should understand this and take
necessary precautions.
Consignes de Sécurité
• Ce produit a été conçu, testé et approuvé pour respecter les
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiqu es. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'aut res
pièces de rechange.
• Les consignes d'entretien et de réparation de ce produit
s'adressent uniquement à un personnel de m aintenance
qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
vi Service Manual
4300-XXX
Norme di sicurezza
• Il pr odotto è stato progettato, testato e approvato in conformità a
severi standard di sicurezza e per l’utiliz zo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune parti
non sempre sono di immediata comprensione. Lexmark non è
responsabile per l’utilizzo di parti di ricambio di altri produttori.
• Le informazioni riguardanti la manutenzione di questo prodotto
sono indirizzate soltanto al personale di assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto, il
rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
• Dieses Produkt und die zugehörigen Komponenten wurden
entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.
• Die Wartungsinformationen für dieses Produkt sind
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
Safety i n fo rmat io n vii
4300-XXX
Pautas de Seguridad
• Este producto se ha diseñado, verificado y aprobado para
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que
las características de seguridad de algunas piezas no sean
siempre evidentes. Lexmark no se hace responsable del uso de
otras piezas de recambio.
• La in formaci ón sobre el mantenimiento de este producto está
dirigida exclusivamente al personal cualificado de
mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser conscien te de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
• Este produto foi concebido, testado e aprovado para satisfazer
os padrões globais de segurança na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexmark
não é responsável pela utilização de outros com ponent es de
substituição.
• As informações de segurança relativas a este produto
destinam-se a profissionais destes serv iços e não devem s er
utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessári os.
viii Service Manual
4300-XXX
Informació de Seguretat
• Aquest producte està dissenyat, comprovat i aprovat per tal
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
• La informació pel manteniment d’aquest producte està
orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar
durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.
Safe ty inform at ion ix
4300-XXX
x Service Manual
4300-XXX
1. Gen e r a l in for matio n
The Lexmark 310 Series Photo Jetprinter (4300-XXX) is designed to
be a small personal inkjet printer specifically for standalone portable
photographic printing. The photoprinter incor p orates a new photo
control operator panel into the cover set and slots to support the
compact flash and smar t media.
General information 1-1
4300-XXX
Supported memory cards
1. Microdrive
2. CompactFlash Type I and Type II
3. Secure Digital (SD)
4. MultiMedia Card
5. SmartMedia
6. xD Picture Card
7. Memory Stick, Memory Stick PRO, Memory Stick Duo (with
adapter), Memor y Stick PRO Duo (with adapter)
Control panel and men u
Using the control pa nel
The control panel provides a blue-LED-backlit Power button. When
the machine is powered down, the Power LED turns off.
The card reader bezel has a single blue LED to indicate memory
card inserted and memo r y card activity. When a memory card is
inserted, the LED is lit solid. When the card is being actively read
from or written to, the LED blinks at the prescribed rate. When the
machine is powered down, the LED turns off.
1-2 Service Manual
4300-XXX
Control panel buttons
Buttons Functions
Power Turns power on. At power up, the print er tu rns on the
card reader LED and the color graphics LCD.
Start Activat es printing after selections hav e been made.
Up Arrow Navigates menu items on the LCD. In the Photo Card
mode, this bu tton allows y ou to skip for ward throug h 10
pictures on the photo card to vie w every 10
the LCD.
Down Arrow Navigates menu items on the LCD. In the Photo Card
mode, this button allo ws you to skip ba ckward through
10 picture s on the ph oto card t o view e v ery 10
in the LCD.
Left Arrow Manipulates menu selections on the LCD. Pressing
this butt on changes to the preceding option for the
current active menu item. If the last item is selected
and the right arrow is pressed, the selecti ons loop to
the beginning of the list.
Right Arrow Manipulates menu selections on the LCD. Pressing
this butt on changes to the nex t option for the cur rent
active menu item. If the last item is selected and the
right arrow is pressed, the selections loop to the top of
the list.
th
picture i n
th
picture
Number of Prints Increments the copy count displ ayed on the lower left
of the LCD in Photo.
Select Allows you to choose an option from a menu. When
Stop/Clear Discontin ues the current activ it y and returns the
moving through the menu items , you can scroll thr ough
settings for a menu item with the Left and Right Arrow
buttons. To save the setting s, pres s Select.
display back one level in the menu. It terminates any
active print jobs, including ejecting the unfinished
printout.
General information 1-3
4300-XXX
Buttons Functions
Menu Accesses the adv a nced functi ons of the pri nter. Opens
a menu structure containing all the settings or
functions pertaining to the current active mode.
Navigates th e menu using the Up Arrow and Down
Arrow buttons. To select the curre ntly displayed setting
option, press Select. Press the Menu button again to
exit.
Rotate Rotates the image in the LCD disp lay by 90°
counterclockwise for each time the button is pressed.
Rotates the Region of Int erest (ROI) when in the cr op
function of the Photo mode menu.
1-4 Service Manual
4300-XXX
Error messages
Error
Paper out
occurred
Printhead
carrier jam
occurred
Paper jam
occurred
Action
required to
clear error
Load paper
and press
Select button
to feed.
Can the job be
continued?
(Yes) Press
Select to
reprint the last
page and other
pages.
(No) Press
Select to clear
message.
Can the job be
continued?
(Yes) Press
Select to
reprint the last
page and other
pages.
(No) Press
Select to clear
message.
Power
LED
Blinks un t il
message is
cleared. (In
DPS, the
camera can
clear this
message
also.)
Blinks un t il
message is
cleared.
Blinks un t il
message is
cleared.
LCD title LCD main text
Paper out 1. Add paper.
2. Press
Select to
continue.
Carrier jam 1. Clear the
carrier jam.
2. Press
Select to
finish the
remaining
pages.
1. Clear the
carrier jam.
2. Press
Select to go
back and
retry your
job.
Paper jam 1. Clear the
paper jam.
2. Press
Select to
finish the
remaining
pages.
1. Clear the
paper jam.
2. Press
Select to go
back and
retry your
job.
Cover was
open when a
print job was
initiated.
Close the
cover to
automatically
resume job.
Blinks un t il
cover is
closed.
Cover open Close the
cover to
continue.
General information 1-5
4300-XXX
Error
A missing
print
cartridge is
detected.
An alignment
error
occurred,
which means
tape was left
on the
cartridge or
sensor
failure.
User inserts
a card in the
wrong
orientation or
card is
damaged.
Action
required to
clear error
Automatically
clears when
print cartridges
are detected.
Press Select
to resta rt th e
alignment
process.
Message goes
away when
card is
removed or
inserted
correctly, or
when you
switch out of
Photo mode.
Power
LED
Blinks until
error is
cleared.
Blinks until
error is
cleared.
Blinks until
error is
cleared.
LCD title LCD main text
Cartridge
missing
Alignment
error
Card
problem
Install a color
print cartridge.
Ensure the
tape is
rem ove d from
the cartridge.
Press Select
to retry
alignment.
There is a
problem
reading the
memory card.
Ensure that it
is not
damaged and
is inserted
correctly.
A second
media card is
inserted.
Message goes
away when
second card is
removed.
1-6 Service Manual
Blinks until
error is
cleared.
Card
problem
A second
memory card
has been
detected.
Please remov e
the second
memory card.
4300-XXX
Error
A card is
inserted that
has no
images.
A card is
inserted that
has incorrect
format. An
error is
display ed that
the card
format is
unsupported.
Action
required to
clear error
Message goes
awa y when
card is
removed.
Message goes
awa y when
card is
removed.
Power
LED
Blinks un t il
error is
cleared.
Blinks un t il
error is
cleared.
Resolution and print speed
Color
Glossy/Photo Media:
• Normal —1200 x 1200 dpi
• Photo — 2400 x 1200 dpi
• Max — 4800 x 1200 dpi
LCD title LCD main text
Photo
mode
Card
format
No supported
images found
on the memory
card.
The memory
card formatt ing
is not
supported.
Format the
card in your
digital camera.
4 x 6 Borderless on photo media
35/70/140 seconds
General information 1-7
4300-XXX
Maintenance approach
The diagnostic information in this manual leads you to the correct
field replaceable unit (FRU) or part. Use the error indicator charts,
symptom index, service checks, and diagnostic aids to determine
the symptom and repair the failure. Begin with “Start” on page 2-1.
This printer can be serviced without being connected to a host
computer.
After you complete the repair, perf orm tests as needed to verify the
repair.
Maintenance
Maintenance items are listed in the menus and include a list of
options related to printhead cartridge management and testing. The
following items are in the Maintenance menu while in photo mode in
the order listed below.
• Ink Leve l
• Change Cartr idge
• Align Cartridge
• Clean Cartr idge
• Print Test Page
Maintenance menu
Ink Levels — Press Select to display ink levels. Press Stop/Clear to
return to the default mode screen.
Change Cartridge — When Change Cartridge is selected, screens
are shown in sequence simulating a “movie” that shows how to
change the cartridge in the printer. The “movie” continues to run until
new cartridges are detected or until you press Stop/Clear.
Align Cartridge — Press Select to align the print cartridge and print
an auto-alignment page. When the page has finished printing, the
LCD will disp lay “Automatic Alignment Complete” for two seconds,
then return to the default screen.
1-8 Service Manual
4300-XXX
Clean Cartr idge — Press Select to clean the cartridge and print a
cleaning page. When the page has finished printing, the LCD will
display “Cleaning Complete” for two seconds, then return to the
default screen.
Print Test Page — Press Select to print a test page. When the page
has finished printing, the LCD will display “Prin ting Complete”, then
return to the default screen.
Abbreviations
CSU Customer Setup
EOF End of Forms
ESD E lectr ostatic Discharge
FRU F ield Replac eable Unit
HV High Voltage
LCD Liquid Crystal Display
LED Light-Emitting Diode
LV Low Voltage
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
POST Power-On Self Test
ROI Region of Interest
V ac Volts alternating current
V dc Volts direct current
General information 1-9
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