Levoit CSRI1018 Owner Manual

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Model No.: LV-PUR131S

Smart True HEPA Air Puriﬁer

Questions or Concerns?

Please contact us Mon–Fri, 9:00 am–5:00 pm PST/PDT at [email protected] or at (888) 726-8520.

READ AND SAVE THESE INSTRUCTIONS

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THANK YOU FOR PURCHASING THE LVPUR131S SMART TRUE HEPA AIR PURIFIER BY LEVOIT.

If you have any questions or concerns, please reach out to us at

[email protected]. We hope you enjoy your new air puriﬁer!

SHARE THE LEVOIT LOVE

Find @LevoitLifestyle on social media for wellness + style inspiration. We make every space mindful and chic.

@LevoitLifestyle

#LevoitLove • #LevoitLifestyle

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TABLE OF CONTENTS

PACKAGE CONTENTS

Package Contents Speciﬁcations Safety Information Getting to Know Your Air Puriﬁer LED Display Controls Getting Started Using Your Puriﬁer

· General Operation

· VeSync App Setup

· Conﬁguration

· Using the App

· Air Quality Indicator

· Timers

· Schedules

· Filter Settings

· Device Settings

· Share Devices

· Firmware Updates

· Deleting Your Air Puriﬁer

· Resetting Your Air Puriﬁer

Keeping Things Clean

· Cleaning the Air Puriﬁer

· Check Filter Indicator

· Cleaning the Air Filters

· When Should I Replace the Air Filters?

· Replacing the Air Filters

· Resetting the Check Filter Indicator

· Cleaning the Dust Sensor Lens Troubleshooting VeSync App Troubleshooting Warranty Information Customer Support

3 3 4 5 6 7 8 9 9 10 11 17 18 18 19 20 21 21 23 23 24 25 25 25 25 26 27 28 28 29 31 33 33

1 x Smart True HEPA Air Puriﬁer 1 x Activated Carbon Filter (Pre-Installed) 1 x Preliminary/True HEPA Combination Filter (Pre-Installed) 1 x User Manual

SPECIFICATIONS

Power Supply AC 120V, 60Hz

Rated Power 40W

Eective Range ≤ 322 ft² (30 m²)

Operating

Conditions

Noise Level ≤ 52dB

Clean Air Delivery

Rate (CADR)

Standby Power < 0.8W

14°F–104°F (-10°C–40°C)

135 CFM (230 m³/h)

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SAFETY INFORMATION

To reduce the risk of ﬁre, electric shock, or other injury, follow all instructions and safety guidelines.

General Safety Plug and Cord

• Only use your air puriﬁer as described in this manual.

• Do not use your air puriﬁer outdoors.

• Keep your air puriﬁer away from water, and wet or damp areas. Never place in water or other liquids.

• Keep the inside of the air puriﬁer dry. To prevent moisture buildup, avoid placing in rooms with major temperature changes or underneath air conditioners.

• Keep your air puriﬁer away from heat sources.

• Do not use where combustible gases or vapors are present.

• Supervise children when they are near the air puriﬁer.

• Do not place anything into any opening on the air puriﬁer, unless directed by the manual.

• Do not sit or place heavy objects on the air puriﬁer.

• Always unplug your air puriﬁer before servicing (such as changing air ﬁlters).

• Do not use your air puriﬁer if it is damaged or not working correctly, or if the cord or plug is damaged.

Do not try to repair it yourself. Contact Customer Support (see page 33).

• Keep the air puriﬁer near the outlet it is plugged into.

• Never place the cord near any heat source.

• Do not cover the cord with a rug, carpet, or other covering. Do not place the cord under furniture or appliances.

• Keep the cord out of areas where people often walk. Place the cord where it will not be tripped over.

• Your air puriﬁer has a polarized plug (one prong is wider than the other), which ﬁts into a polarized outlet only one way. This is a safety feature to reduce the risk of electric shock. If the plug does not ﬁt, reverse the plug. If it still does not ﬁt, do not use the plug in that outlet.

Do not bypass this safety feature.

READ AND

SAVE THESE

• WARNING: Do not use this air puriﬁer with solid-state speed controls (such as a dimmer switch).

• Not for commercial use. Household use only.

INSTRUCTIONS

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GETTING TO KNOW YOUR AIR PURIFIER

A. LED Display B. Touch-Control Panel C. Dust Sensor Lens D. Dust Sensor Cover E. Filter Indicator Reset Button F. Button Vent G. Housing H. Safety Switch I. Activated Carbon Filter J. True HEPA Filter K. Fine Preliminary Filter L. Back Cover

C D

J K

Back Front

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LED DISPLAY

A. On/O Indicator B. WiFi Indicator C. Check Filter Indicator D. Timer Display E. Air Quality Indicator F. Auto Mode Indicator G. Sleep Mode Indicator H. Fan Speed Indicator

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CONTROLS

On/O Button

• Turns the air puriﬁer on or o.

• Press and hold for 5 seconds to enter Conﬁguration Mode.

• Press and hold for 15 seconds to reset to original settings.

Display Button

• Turns the display o.

• Press any button (except ) to turn the display back on.

Sleep Mode Button

• Turns Sleep Mode on or o (see page 9).

Auto Button

• Turns Auto Mode on or o (see page 9).

Fan Speed Button

• Cycles through fan speeds: low, medium, and high.

• The fan speed cannot be changed during Auto or Sleep Modes.

Timer Button

• Creates or cancels a timer (see page 9).

WiFi Indicator

WiFi Indicator Status

is o

is on and not

blinking

blinks 1 time

per second

blinks 4 times

per second

blinks 2 times

per 5 seconds

blinks 1 time

per 5 seconds

Air puriﬁer is not conﬁgured with the

VeSync app. To conﬁgure, see page 11.

Conﬁguration with the VeSync app is

complete.

Air puriﬁer is in Conﬁguration Mode (see

page 11).

Air puriﬁer has been hard reset

(see page 24).

Air puriﬁer cannot connect with router.

Air puriﬁer has connected with router

successfully, but the router is not connected to the VeSync server.

Air Quality Indicator

• Displays air quality using the dust sensor inside the air puriﬁer.

• It may take up to 1 minute to detect air quality.

Air Quality Indicator Chart

Color Air Quality

Red Bad

Yellow Moderate

Green Good

Blue Very Good

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GETTING STARTED

1. Open the back cover of the air puriﬁer and remove both

ﬁlters from their plastic packaging. [Figure 1.1]

Carbon Filter

Figure 1.1

2. Place the black activated carbon ﬁlter back into the air

puriﬁer. Then, place the white HEPA ﬁlter back into the air puriﬁer. Make sure the pull tabs on both ﬁlters are facing out. [Figure 1.2]

1st

2nd

3rd

Figure 1.2

3. Replace the back cover by lining up the cover’s feet

with the matching slots on the bottom of the housing. Make sure that the triangular piece at the bottom of the cover is touching the safety switch. [Figure 1.3]

HEPA Filter

4. Push the cover closed. [Figure 1.4]

Figure 1.4

5. Place the air puriﬁer on a hard, ﬂat surface. [Figure 1.5]

Leave 15 inches (38 cm) of clearance on all sides of the puriﬁer.

Figure 1.5

NOTE: Do not remove the foam piece attached to the dust sensor cover unless instructed by Customer Support. [Figure 1.6]

foam piece

Figure 1.3

Figure 1.6

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USING YOUR PURIFIER

Sleep Mode

General Operation

1. Press to turn on the air puriﬁer. The air puriﬁer fan

will start automatically at low speed.

2. Optionally, press to increase fan speed. You can

also select Auto or Sleep Mode, or create a timer.

NOTE:

• For best results, run the air puriﬁer at maximum

speed for 15–20 minutes before using a lower speed or Auto Mode.

• To eectively clean air, keep windows closed while

the air puriﬁer is operating.

3. Press to turn o the air puriﬁer.

Auto Mode

Auto Mode uses the sensor inside the air puriﬁer to adjust the fan speed automatically based on air quality. For example, if the air quality is bad, the fan will automatically be set to high speed. See chart below.

1. Press to turn on Auto Mode.

2. Press again to exit Auto Mode. Pressing or

will also exit Auto Mode.

Auto Mode Chart

Color Air Quality Fan Speed

Red Bad High

Yellow Moderate Medium

Green Good Low

Blue Very Good Sleep Mode

Sleep Mode uses the lowest possible fan speed to maintain a quiet environment.

1. Press to turn on Sleep Mode.

2. Press again to exit Sleep Mode. Pressing or

will also exit Sleep Mode.

Timer

You can set a timer between 1 and 12 hours.

1. Press repeatedly to choose a time in increments of

1 hour.

2. When you stop pressing , the display will ﬂash 3

times and the timer will start.

3. The air puriﬁer will automatically power o once the

timer is ﬁnished.

To cancel a timer:

1. Press repeatedly until the display reads “ -:-- ”.

2. Wait until “ -:-- ” ﬂashes 3 times, and the timer will

cancel.

Memory Function

When the air puriﬁer is plugged in, it will remember its programmed settings when turned o, and will resume these settings when turned back on.

Automatic Shuto

As a safety feature, the air puriﬁer will automatically turn o if the back cover is removed.

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VeSync App Setup

NOTE: Due to continuing updates and improvements, the VeSync app may appear slightly dierent.

1. To download the VeSync app, scan the QR code, or

search “VeSync” in the Apple App Store® or Google Play™ Store. [Figure 2.1]

NOTE: For Android™ users, choose “Allow” (when prompted) to use VeSync.

Available on the

App Store

GET IT ON

Google Play

Figure 2.1

2. Open the VeSync app. Tap Sign Up to create a new

account.

3. After you’ve signed up, enter your email and password,

then tap Log In.

NOTE: You must create your own VeSync account to use thirdparty services and products, such as the Amazon® Echo™ and Google Home™. These will not work with the guest account. With a VeSync account, you can also allow your family and friends to use your air puriﬁer.

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Conﬁguration

Set up your air puriﬁer with the VeSync app.

1. Connect your phone to a secure 2.4GHz WiFi network.

NOTE: The air puriﬁer can only be set up on a secure 2.4GHz network.

2. Tap the button to add your air puriﬁer.

3. Tap Air Quality Product.

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5. Tap Start Setup.4. Select the Levoit 131 Air Puriﬁer (LV-PUR131S).

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6. Turn on the air puriﬁer by pressing once.

The LED indicator light should blink blue (1 blink per second), indicating that your air puriﬁer is in Conﬁguration Mode.

A. If the LED indicator light is blinking, tap Next. B. If the LED indicator light is not blinking, tap

My LED light is not blinking. Press and hold the

power button for 5 seconds, until the LED indicator light blinks blue (1 blink per second). Then tap It Started Blinking.

NOTE: Conﬁguration Mode will turn o after 10 minutes.

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7. Enter the information for your home WiFi network, then

tap Join Network.

8. Follow the in-app instructions to choose the WiFi

network that starts with “VeSync_”.

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9. Wait for the app to connect. This may take up to 90

seconds.

10. If you can’t connect, tap Get Support, Watch the demo

videos, or Try Again.

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11. You’ve completed setup! Give your air puriﬁer a unique

name, or simply use the default name.

NOTE:

• Tap to change the air puriﬁer icon.

• You can change the name and icon at any time

in “Device Settings”. Tap , then tap Device Settings.

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Using the App

E F

• From the “My Home” screen, tap on the air puriﬁer name to view device options and details.

• You can also tap to turn the air puriﬁer on and o.

A. Tap to turn the air puriﬁer on or o.

B. Tap to turn the air puriﬁer’s display on or o.

C. Tap to turn Sleep Mode on or o (see page 9).

D. Tap Create schedule to create or cancel a schedule (see page 19).

E. Tap to turn Auto Mode on or o (see page 9).

F. Tap Low, Med, or High to select the fan speed.

G. Tap Add timer to set or cancel a timer (see page 18).

H. Tap Filter Life to see ﬁlter options and details (see page 20).

I. Tap to see Device Settings (see page 21).

A C

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Air Quality Indicator Timers

The color of the main screen will change according to the air quality, and when in Sleep Mode.

1. Tap Add timer.

2. Select a number of hours for the timer to run.

Tap to save.

3. To cancel a timer, scroll to the top and select O.

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Schedules

1. Tap Create schedule. Then, tap Start to set a start time,

and tap End to set an end time.

2. Set a time for the schedule to start or end. Tap

when you are done.

3. Optionally, choose if you want the schedule to repeat,

the mode (see chart), and whether to have the display on or o.

4. Tap to save and close.

Mode Chart

Auto Mode (see page 9)

Low Fan Speed

Medium Fan Speed

High Fan Speed

Sleep Mode (see page 9)

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5. Tap on any schedule to edit it.

6. To delete a schedule, swipe left on the schedule and

tap , or tap on a schedule and then tap Delete at the bottom of the screen.

Filter Settings

• If you are ready to buy a ﬁlter, tap Buy Filter Replacement to see buying options.

• Tap Done Replacing Filter after you’ve replaced your ﬁlter (see page 27).

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Device Settings Share Devices

You can allow someone else to control your air puriﬁer (such as family, friends, roommates, or anyone you choose).

NOTE:

• People who you share your air puriﬁer with cannot edit or delete

any of your device settings.

1. Tap Share Device.

• To change any setting, tap on any of the text, icons, or > symbols on the right side of the screen. For example, tap the air puriﬁer name to change the name.

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2. Tap Invite Users, or tap the + icon in the upper right

corner.

3. Type in the email of the user you want to share your air

puriﬁer with. The user must also have a VeSync account. Tap Invite in the upper right corner.

4. Tap to remove people who you have shared your

air puriﬁer with. These people will no longer be able to control your puriﬁer.

Levoit123

[email protected]

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Firmware Updates Deleting Your Air Puriﬁer

You can delete your air puriﬁer from the VeSync app from “Device Settings” (see page 21). Tap Delete Device. This option is located at the bottom of the screen.

You can also delete your air puriﬁer from the “My Home” screen in the VeSync app.

iOS™: Swipe left on the air puriﬁer’s name to delete.

Android™: Press and hold for 2 seconds on the air

puriﬁer’s name to delete.

• To keep your air puriﬁer up to date with the latest improvements and ﬁxes, you should always update the ﬁrmware when updates are available.

• The red dot (shown) lets you know that there is a new ﬁrmware version available.

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Resetting Your Air Puriﬁer

Resetting your air puriﬁer can help you troubleshoot any issues you may have, including if your air puriﬁer has gone oine.

NOTE:

• Hard resetting the puriﬁer will erase all of your custom settings

and restore the default settings.

1. Delete your air puriﬁer from the VeSync app.

2. Press and hold the power button for 15 seconds or

longer.

• After 5 seconds, the WiFi indicator light will blink slowly (1 time per second). The air puriﬁer will beep once.

• After 15 seconds, the WiFi indicator light will blink quickly (4 times per second). The air puriﬁer will beep again. This will reset the air puriﬁer to factory default settings.

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KEEPING THINGS CLEAN

Cleaning the Air Puriﬁer

Wipe the outside of the air puriﬁer with a dry cloth. Do not clean with water or any other liquid, to avoid risk of electric shock.

Check Filter Indicator

The Check Filter Indicator will light up as a reminder to check the air ﬁlters. The indicator will turn on automatically. You may not need to change your ﬁlters yet, but you need to check them when the indicator light turns on.

Reset the Check Filter Indicator by pressing the black reset button inside the vent on the side of the air puriﬁer (see page 28).

Cleaning the Air Filters

A. The Fine Preliminary Filter should be cleaned once a month to

increase eciency and extend the life of your ﬁlter. Clean the Fine Preliminary Filter using a brush or small vacuum hose to remove hair, dust, and large particles.

B. Do not clean the True HEPA Filter. Fine dust or bacteria may

be released back into the air if cleaning is attempted. Only clean the Fine Preliminary Filter.

C. The Activated Carbon Filter does not require cleaning.

Activated

Carbon Filter

Front

Fine Preliminary Filter True HEPA Filter

Back

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When Should I Replace the Air Filters?

The air ﬁlters should be replaced every 5–7 months. You may need to replace your ﬁlters sooner or later depending on how often you use your air puriﬁer. Using your air puriﬁer in an environment with relatively high pollution may mean you will need to change the ﬁlters more often (even if the Check Filter Indicator is o).

Watch out for the signs of expired ﬁlters:

• Increased noise when the air puriﬁer is on

• Decreased airﬂow

• Unusual odors

• Visibly clogged ﬁlters

NOTE: To avoid shortening the life of your air puriﬁer, only use genuine Levoit ﬁlters. To purchase more ﬁlters for your air puriﬁer, scan the QR code or go to levoit.com for more information.

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Replacing the Air Filters

1. Unplug the air puriﬁer and remove the back cover.

2. Remove the old air ﬁlters and properly dispose of them.

3. Unwrap the new air ﬁlters. Place the Activated Carbon

Filter inside the housing ﬁrst. Make sure the pull tabs are facing out.

4. Install the True HEPA Combination Filter into the

housing. Make sure the pull tabs are facing out.

5. Replace the back cover. The air puriﬁer will not power

on unless the back cover is replaced correctly.

6. Press the Filter Indicator Reset Button inside the vent

(see page 28).

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Resetting the Check Filter Indicator

Cleaning the Dust Sensor Lens

Reset the Check Filter Indicator after changing the air ﬁlters.

1. Plug in the air puriﬁer and turn it on.

2. Locate the button vent on the side of the air puriﬁer.

[Figure 3.1]

Figure 3.1

3. Use a pen, pencil, or small object to press the black

Filter Indicator Reset Button inside the vent. Press and hold for 10 seconds. [Figure 3.2]

4. The Check Filter Indicator will turn o, indicating that the

reset is complete.

1. Turn o and unplug the air puriﬁer.

2. Open the dust sensor cover. [Figure 4.1]

Figure 4.1

3. Use a cotton swab, dipped in water, to clean the dust

sensor lens. [Figure 4.2]

4. Wipe the lens dry with a dry cotton swab.

Figure 3.2

Figure 4.2

NOTE: Do not remove the foam piece attached to the dust sensor

cover unless instructed by Customer Support. [Figure 4.3]

foam piece

Figure 4.3

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TROUBLESHOOTING

Problem Possible Solution

Plug in the air puriﬁer.

Check to see if the power cord is damaged. If so, stop using the air puriﬁer and contact Customer Support (see page 33).

Air puriﬁer will not turn on or respond to button controls.

The air quality indicator always stays red, and the air puriﬁer is running on high speed.

The air quality indicator always stays blue, even though air quality is poor.

Air puriﬁer makes an unusual noise while the fan is on.

Properly place the back cover on the air puriﬁer, so that the safety switch is activated (see page 8).

Plug the air puriﬁer into a dierent outlet.

Air puriﬁer is malfunctioning. Contact Customer Support (see page 33).

Clean the dust sensor lens (see page 28).

Make sure the air ﬁlters are removed from their packaging and properly in place (see page 8).

Replace the air ﬁlters (see page 27).

The air puriﬁer may be damaged, or a foreign object may be inside. Stop using the air puriﬁer and contact Customer Support (see page 33). Do not open the air puriﬁer.

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TROUBLESHOOTING (cont.)

Problem Possible Solution

Make sure the ﬁlters are removed from their packaging.

Airﬂow is signiﬁcantly reduced.

Poor air puriﬁcation quality.

Check Filter Indicator is still illuminated after replacing the air ﬁlter.

Press to increase the fan speed.

Make sure there is clearance of at least 15 in (38 cm) on all sides of the air puriﬁer.

Replace the air ﬁlters (see page 27).

Make sure no objects are blocking the top or sides of the air puriﬁer (the inlet or outlet).

Make sure the air ﬁlters are removed from their packaging and properly in place (see page 27).

Close doors and windows while running the air puriﬁer.

Make sure the room is smaller than 300 ft² (8 m²). The air puriﬁer may not be eective in larger rooms.

Clean the dust sensor lens (see page 28).

Replace the air ﬁlters (see page 27).

Reset the Check Filter Indicator (see page 28).

Air puriﬁer randomly turns o.

If your problem is not listed, please contact Customer Support (see page 33).

Air puriﬁer is malfunctioning. Stop using the air puriﬁer and contact Customer Support (see page 33).

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VESYNC APP TROUBLESHOOTING

Why can’t I connect my air puriﬁer to my WiFi network?

• During the setup process, you must be on a secure 2.4GHz WiFi network.

• Make sure the WiFi password you entered is correct.

I already have another smart appliance connected to the VeSync app, but my smart air puriﬁer won’t connect.

• Close and relaunch the VeSync app.

• Reset the air puriﬁer by pressing and holding the power button for 15 seconds. The WiFi indicator will rapidly blink 10 times and turn o.

How do I change my WiFi network to a 2.4GHz WiFi network?

• Most dual-band routers support both 2.4G and 5G networks. Select the WiFi name that does not end in “_5G”.

• If your phone is attempting to connect to the 5G network, try “forgetting” or temporarily disabling the 5G network.

• If you are unsure, or if the 2.4G and 5G networks do not have separate names, please contact your internet service provider.

My air puriﬁer is oine.

1. Make sure your router is connected to the internet,

and your phone’s network connection is working properly.

2. Delete the oine air puriﬁer from the VeSync app.

Swipe left (iOS) or tap and hold (Android), and tap

Delete.

3. Reset the air puriﬁer by pressing and holding the

power button for more than 15 seconds. The WiFi indicator will rapidly blink 10 times and turn o.

4. Reconﬁgure your air puriﬁer with the VeSync app.

NOTE: Power outages, internet outages, or changing WiFi

routers may cause your air puriﬁer to go oine.

If your problem is not listed, please contact Customer Support (see page 33).

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FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Increase the separation between the equipment and receiver.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the speciﬁc operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instructions as documented in this manual. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. The availability of some speciﬁc channels and/or operational frequency bands are country dependent and are ﬁrmware programmed at the factory to match the intended destination. The ﬁrmware setting is not accessible by the end user.

Page 33

WARRANTY INFORMATION

Product Name Smart True HEPA Air Puriﬁer

Model Number LV-PUR131S

Default Warranty Period 1 year

For your own reference, we strongly recommend that you record

your order number and date of purchase.

Date of Purchase

Order Number

TERMS & POLICY

Levoit warrants all products to be of the highest quality in material, craftsmanship, and service, eective from the date of purchase to the end of the warranty period.

Levoit will replace any product found to be defective due to manufacturer ﬂaws based on eligibility. Refunds are available within the ﬁrst 30 days of purchase. Refunds are only available to the original purchaser of the product. This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use in which the product is not intended for. There are no warranties other than the warranties expressly set forth with each product.

This warranty is non-transferrable. Levoit is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure by user negligence, abuse, or use noncompliant with the user manual or any additional safety, use, or warnings included in the product packaging and manual.

This warranty does not apply to the following:

• Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.

• Improper or inadequate maintenance.

• Damage in return transit.

• Unsupervised use by children under 18 years of age.

Levoit and its subsidiaries assume no liability for damage caused by the use of the product other than for its intended use or as instructed in the user manual. Some states do not allow this exclusion or limitation of incidental or consequential losses so the foregoing disclaimer may not apply to you. This warranty gives you speciﬁc legal rights and you may also have other rights which may vary from state to state.

ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Additional 1-Year Warranty

You can extend your 1-year warranty by an additional year. Log onto www.levoit.com/warranty and enter your order number (for example, from Amazon or Houzz) to register your new product for the extended warranty.

If you are unable to provide the order number for your product, please type a short note in the order number ﬁeld along with the date you received your product.

Defective Products & Returns

If your product proves defective within the speciﬁed warranty period, please contact Customer Support via [email protected] with your order number. DO NOT dispose of your product before contacting us. Once Customer Support has approved your request, please return the unit with a copy of the invoice or your order number.

CUSTOMER SUPPORT

If you encounter any issues or have any questions regarding your new product, feel free to contact our helpful Customer Support Team. Your satisfaction is our goal!

Arovast Corporation

1202 N. Miller St., Suite A Anaheim, CA 92806

Email: [email protected] Toll-Free: (888) 726-8520

Support Hours

Mon–Fri, 9:00 am–5:00 pm PST/PDT

*Please have your order invoice and order number ready before contacting Customer Support.

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