Lenovo Z61t, Z61e, Z61m User Manual

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ThinkPad

Z61

Service

an d Troubleshooting Guide

Includes:

v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer

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ThinkPad

Z61

Service

an d Troubleshooting Guide

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Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Wireless related information in online Access Help and Appendix D, “Notices,” on page 57.

v ThinkPad Regulatory Notice included in the package with this publication.

First Edition (August 2006)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FA R 52.227.14 (Alternate III).

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Read first . . . . . . . . . . . . .v

Chapter 1. Finding information . . . . .1

This guide and other publications . . . . .1

Finding information with the ThinkVantage

button . . . . . . . . . . . . . .2

Chapter 2. Caring for your ThinkPad

computer . . . . . . . . . . . . .3

Chapter 3. Solving computer problems . .9

Frequently asked questions . . . . . . .10

Diagnosing problems . . . . . . . . .11

Diagnosing HDD from BIOS Setup Utility 12 Diagnosing problems using PC-Doctor

from the service partition . . . . . .12

Troubleshooting . . . . . . . . . . .12

Error messages . . . . . . . . . .12

Errors without messages . . . . . . .17

A password problem . . . . . . . .18

Keyboard problems . . . . . . . .19

Pointing device problems . . . . . .19

Standby or hibernation problems . . . .20

Computer screen problems . . . . . .21

Battery problems . . . . . . . . .22

A Hard disk drive problem . . . . . .23

Fingerprint authentication problems . . .23

A startup problem . . . . . . . . .23

Read first

Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.

When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or any communication lines, so that they cannot be pinched by your machine or other objects, walked on, tripped over, or in any way be subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.

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Read first

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

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Z61 Service and Troubleshooting Guide

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Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called Productivity Center, preloaded on your ThinkPad computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs (in Windows than Windows XP, Programs); then to ThinkVantage®. Click Access Help.

other

Productivity Center

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the ThinkVantage button on your keyboard. For more information about using the ThinkVantage button, see“Finding information with the ThinkVantage button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad Z61 complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Yo u are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

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Finding information

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

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Chapter 2. Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer, or any other part that becomes hot

during operation, in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v When the ac adapter is connected to an electrical outlet and your computer,

it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any

other electronic device, or any communication lines, so that they cannot be pinched by your machine or other objects, walked on, tripped over, or in any way be subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

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Caring for your ThinkPad computer

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

your computer properly

Carry

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle

storage media and drives properly

v Avoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v When installing your hard disk, diskette or optical drive, follow the

instructions shipped with your hardware, and apply pressure only where needed on the device.

care in setting passwords

Take

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

important tips

Other

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

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Caring for your ThinkPad computer

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

v Register your ThinkPad products with Lenovo (refer to the We b page:

www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm- or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette or optical drives in

the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.

– PC Card

– ExpressCard

– Smart Card

– Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and

MultiMediaCard

– Memory module

– PCI Expess Mini Card

– Communication Daughter Card

v When transferring data to or from a Flash Media Card, such as an SD card,

do not put your computer in standby or hibernation mode before the data transfer is complete. To do so might cause damage to your data.

Cleaning

the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

Chapter 2. Caring for your ThinkPad computer 5

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Caring for your ThinkPad computer

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning

your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning

your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

6 ThinkPad

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

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Caring for your ThinkPad computer

If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

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Caring for your ThinkPad computer

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Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .10

Diagnosing problems . . . . . . . . .11

Diagnosing HDD from BIOS Setup Utility 12 Diagnosing problems using PC-Doctor

from the service partition . . . . . .12

Troubleshooting . . . . . . . . . . .12

Error messages . . . . . . . . . .12

Errors without messages . . . . . . .17

A password problem . . . . . . . .18

Pointing device problems . . . . . .19

Standby or hibernation problems . . . .20

Computer screen problems . . . . . .21

Battery problems . . . . . . . . .22

A Hard disk drive problem . . . . . .23

Fingerprint authentication problems . . .23

A startup problem . . . . . . . . .23

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page

What safety precautions should I follow when using my ThinkPad computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my ThinkPad computer?

See “Read first” on page v, and also Chapter 2, “Caring for your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:

v Preventing problems

v Spills on the keyboard

What are the main hardware features of my new ThinkPad computer?

See the “ThinkPad tour” section of Access Help.

10 ThinkPad

Where can I find the detailed specifications for my machine?

See www.lenovo.com/think/support

I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.

See Appendix B, “Customer Replaceable Units (CRUs),” on page 51 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

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Solving computer problems

My computer is not operating properly.

Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from accessing the online help system.

Where are the recovery CDs?

No recovery CD or a Windows CD is provided with your computer originally. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide.

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 39 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 46.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 43.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the pointer to All Programs (Programs in Windows 2000) and then

to PC-Doctor for Windows.

3. Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention

Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

for Windows. To run PC-Doctor for Windows, do as follows:

Chapter 3. Solving computer problems 11

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Solving computer problems

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Diagnosing HDD from BIOS Setup Utility

You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility, do as follows:

1. Remove any diskette from the diskette drive, and then turn off the

computer.

2. Turn on the computer.

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press F1 to enter the BIOS Setup Utility.

4. Using cursor keys, select HDD diagnostic program. Press Enter.

5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk

drive.

6. Press Enter to start the diagnostic program.

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. Do as follows:

1. Remove any diskette from the diskette drive, and then turn off the

computer.

2. Turn on the computer.

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press the ThinkVantage button to enter the Rescue and Recovery workspace.

4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up.

For more information about PC-Doctor, press F1 to go to the Help or online manual.

Troubleshooting

If you do not find your problem here, refer to Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

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Solving computer problems

Message: 0176: System Security - The System has been tampered with.

Solution: This message is displayed if you remove the Security Chip and reinstall it, or install a

new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes. If this does not solve the problem, have the computer serviced.

Message: 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. Solution: Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to BIOS

Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Message: 0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults. Solution: Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to go

to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Message: 0190: Critical low-battery error Solution: The computer turned off because the battery is low. Connect the ac adapter to the

computer and charge the battery, or replace the battery with a fully charged one.

Message: 0191: System Security - Invalid remote change requested. Solution: The system configuration change has failed. Confirm the operation and try again.To

clear the error, enter the BIOS Setup Utility, press F9 to set values to default then press F10 to save changes.

Message: 0199: System Security - Security password retry count exceeded. Solution: This message is displayed if you enter a wrong supervisor password more than three

times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.

Message: 01C8: More than one modem devices are found. Remove one of them. Press <Esc> to

continue.

Solution: Remove either a Modem Mini-PCI Card or a Modem Daughter Cards. Otherwise,

press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced.

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Solving computer problems

Message: 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to

continue.

Solution: Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another

such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

Message: 0200: Hard disk error Solution: The hard disk is not working. Make sure that the hard disk drive is attached firmly.

Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

Message: 021x: Keyboard error Solution: Make sure that there are no objects placed on the keyboard, or if you have one, the

external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on the

computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

Message: 0230: Shadow RAM error, 0231: System RAM error, 0232: Extended RAM error Solution: Test your computer’s memory with PC-Doctor. If you added a memory module just

before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0250: System battery error Solution: The backup battery, which is used to preserve the configuration information, such as

the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

Message: 0251: System CMOS checksum bad Solution: The system CMOS might have been corrupted by an application program. The

computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Message: 0271: Date and time error Solution: Neither the date nor the time is set in the computer. Set the date and time, using the

BIOS Setup Utility.

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Solving computer problems

Message: 0280: Previous boot incomplete

Solution: Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

Message: 1802: Unauthorized network card is plugged in - Power off and remove the miniPCI

network card.

Solution: The miniPCI network card is not supported on this computer. Remove it.

Message: 1803: Unauthorized daughter card is plugged in-Power off and remove the daughter

card.

Solution: The daughter card is not supported on this computer. Remove it.

Message: 1810: Hard disk partition layout error Solution: A problem in recognizing the layout of the partition on the hard disk has halted

computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following:

v If the Predesktop Area has been deleted

1. Press F1 to open the BIOS Setup Utility.

2. Select Security->Predesktop Area-> Access Predesktop Area.

3. Set this item to Disabled.

4. Save and exit.

If the above fails

1. Press Enter.

2. Double-click RECOVER TO FACTORY CONTENTS and follow on-screen

instructions.

This will permanently erase the entire contents of the hard disk, and then

Note:

restore software preinstalled by Lenovo.

Press

F1 to open BIOS Setup, or Enter to start the Predesktop Area.

If the computer still does not start, call the Customer Support Center. Telephone numbers are listed in “Worldwide telephone list” on page 46.

Message: 2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this

system. Ensure that your HDD is supported on this system and that the latest HDD firmware is installed.

Solution: If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive

(HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support

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Solving computer problems

Message: 2100: Initialization error on HDD0 (Main hard disk drive), 2102: Initialization error on

HDD1 (Ultrabay hard disk drive), 2110: Read error on HDD0 (Main hard disk drive), 2112: Read error on HDD1 (Ultrabay hard disk drive)

Solution: The hard disk is not working. Have the hard disk serviced.

Message: The power-on password prompt Solution: A power-on password or a supervisor password is set. Type the password and press

Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

Message: The hard disk password prompt Solution: A hard disk password is set. Type the password and press Enter to use the computer. If

you still see the same error message, have the computer serviced.

Message: Hibernation error Solution: The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer entered

hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Message: Operating system not found. Solution: Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

you still see the same error message, check the boot sequence, using the BIOS Setup

If Utility.

Message: EMM386 Not Installed — Unable to Set Page Frame Base Address. Solution: Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

Message: CardBus Configuration Error —Device Disabled Solution: Go to the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press

F10 and then Enter to restart the system.

Message: Authentication of system services failed. Press <Esc> to resume. Solution: The Predesktop Area in the HDD is broken. If you need to use the Predesktop Area,

get a Recovery CD, then recover the Predesktop Area using it.

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Solving computer problems

If one of the following error code messages is displayed on the screen, have the computer serviced:

0175: Bad CRC1, stop POST task

0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0192: System Security - Embedded Security hardware tamper detected.

0260: System timer error

0270: Real time clock error

02D0: System cache error

02F4: EISA CMOS not writable

02F5: DMA test failed

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

Fan error

Thermal sensing error

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the machine does not

beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds; then turn it on and listen again. If you are using an external monitor, refer to “Computer screen problems” on page 21

Solution: If a power-on password is set, press any key to display the power-on password prompt,

and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly.

v The ac adapter is connected to the computer and the power cord is plugged into a

working electrical outlet.

v The computer power is on. (Turn on the power switch again for confirmation.)

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Solving computer problems

Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more

beeps.

Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank,

and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem: When I turn on the machine, only a white pointer appears on a blank screen.

Solution: Reinstall your operating system (see Chapter 4, Recovery options), and turn on the

computer. If you still see only the pointer on the screen, have the computer serviced.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press

a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

A password problem

Problem: I forgot my password.

Solution: If you have registered your computer for Password Reset Service, and you forgot your

power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt.

v If you cannot reset your power-on password, you must take your computer to a

Lenovo authorized servicer or a marketing representative to have the password canceled.

v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset

your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

you forgot your supervisor password, Lenovo authorized servicer cannot reset your

password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

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Solving computer problems

Keyboard problems

Problem: All or some of the keys on the keyboard do not work.

Solution:

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift or Fn and then press

v If the problem occurred immediately after the computer returned from standby mode,

enter the power-on password if one has been set.

v If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

v If an external PS/2

keyboard is connected, the numeric keypad on your computer

does not work. Use the numeric keypad on the external keyboard.

NmLk (ScrLk).

Problem: All or some of the keys on the external numeric keypad do not work.

Solution: Make sure that the external numeric keypad is correctly connected to the computer.

Pointing device problems

Problem: The mouse buttons do not work.

Solution: If your ThinkPad computer has the TrackPoint only, this problem may occur.

Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\SWTOOLS\DRIVERS directory on your hard

disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. For access to this Web site, press the ThinkVantage button and open the Productivity Center.

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in the Device Manager window, and make sure that the PS/2

TrackPoint driver is installed.

Chapter 3. Solving computer problems 19

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Solving computer problems

Standby or hibernation problems

Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the

standby indicator light turns on).

Solution: Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on

page 54.

these items are correct, have the computer serviced.

Problem: The critical low-battery error message is displayed, and the computer immediately

turns off.

Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the

battery with a fully charged one.

Problem: When you take action to return from standby mode, the computer display remains

blank.

Solution: Check whether an external monitor was disconnected or turned off while the computer

was in standby mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the standby mode. When resuming the computer from the standby mode without attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to bring up the computer display. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Problem: The computer does not return from standby or hibernation mode.

Solution: If the system does not return from standby mode, it may have entered standby or

hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode. Connect the ac

adapter to the computer; then press any key.

v If the standby indicator is off, your computer is in hibernation mode or power-off

state. Connect the ac adapter to the computer; then press power button to resume operation.

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. Reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If it is not reset, remove the ac adapter and the battery.

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Solving computer problems

Problem: The computer enters standby mode unexpectedly.

Solution: If the processor overheats, the computer automatically enters standby mode to allow the

computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager.

Computer screen problems

Problem: The screen is blank.

Solution:

Problem: The screen is unreadable or distorted

Solution: Make sure that:

v Press Fn+F7 to bring up the image.

Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

v If you are using the ac adapter, or using the battery, and the battery status indicator is

on (is green), press Fn+Home to make the screen brighter.

v If the standby status indicator is on (is green), press Fn to resume from the standby

mode.

v If you still have the problem, do the Solution in the following problem ″The screen is

unreadable or distorted."

v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct.

check these settings, do as follows:

1. Right-click on the desktop, click Properties, then click the Settings tab.

2. Check whether the screen resolution and color quality are correctly set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure ″Mobile Intel(R) 945GM Express Chipset Family″, ″ATI Mobility Radeon

X1300″, or ″ATI Mobility Radeon X1400″ is shown in the adapter information window.

6. Click the Properties button. Check the ″Device status″ box and make sure the device

is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and make sure the device

is working properly. If not, click the Troubleshoot button.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program correctly? If they are

installed and configured correctly, have the computer serviced.

Chapter 3. Solving computer problems 21

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Solving computer problems

Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your

computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains

multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem: A message, “Unable to create overlay window,” appears when you try to start DVD

playback.

get poor or no playback while running video playback, DVD playback, or game

You applications.

Solution: Do either of the following:

v If you are using 32-bit color mode, change the color depth to 16-bit mode.

v If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the

color depth.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the standard charge

time for your computer.

Solution: For details, see the Battery and power category in Troubleshooting under the Problem

solving section in Access Help.

Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your

computer operates after the battery status indicator shows empty.

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: For details, see the Battery and power category in Troubleshooting under the Problem

solving section in Access Help.

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the computer for one minute

to reset the protector; then turn on the computer again.

Problem: The battery does not charge.

Solution: For details, see the Battery and power category in Troubleshooting under the Problem

solving section in Access Help.

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Solving computer problems

A Hard disk drive problem

Problem: The hard disk drive does not work.

Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the

″Boot priority order.″ If it is in the device list of ″Excluded from boot order″, the hard disk drive is disabled. Move it into the ″Boot priority order.″

Fingerprint authentication problems

Problem: You cannot register or authenticate your finger because it is wrinkled, rough, dry,

injured, stained, oily, wet, or different one from what you have registered.

Solution: To improve the situation, try the following:

v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.

v Enroll and use a different finger for authentication.

v If your hands are too dry, apply lotion to them.

A startup problem

Problem: The Microsoft

Windows

Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For

details about Rescue and Recovery, see chapter 4.

operating system will not start.

Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer.

v Date/Time: Set the date and time.

v Security: Set security features.

v Startup: Set the startup device.

v Restart: Restart the system.

You can set many of these parameters more easily by using the

Note:

ThinkPad Configuration Program.

To start BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see the “Data backup-and-restore tools” section of Access Help.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the message, “To interrupt normal

startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

4. Click Access BIOS. The System Restart Required window is displayed.

5. Click Ye s. The computer restarts, and the BIOS Setup Utility menu

appears.

6. If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. Yo u can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help.

Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed.

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Starting BIOS Setup Utility

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

Chapter 3. Solving computer problems 25

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Starting BIOS Setup Utility

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Chapter 4. Recovery options

Using Rescue and Recovery

If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Do the following:

1. Turn off your PC, then turn it on again.

2. Watch the screen carefully while your PC starts. When “To interrupt

normal startup, press the blue ThinkVantage button” message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens.

3. After the Rescue and Recovery workspace opens, you can do the

following:

v Rescue and Restore your files, folders, or backups.

v Configure your system settings and passwords.

v Troubleshoot and diagnose problems using diagnostics.

For more information about using Rescue and Recovery features, see the “Recovery overview” section of the Access Help.

Restoring factory contents

Instead of providing a recovery CD or a Windows CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.

The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory.

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Recovery options

Notes:

1. If the optical drive is not attached to your ThinkPad computer during

2. The recovery process might take up to 2 hours.

To recover the hard disk to its original contents, do the following:

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

4. Click Restore your system and follow the instructions on the screen.

recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation.

“To interrupt normal startup, press the blue ThinkVantage button” is displayed, press the ThinkVantage button. The ThinkVantage Rescue and Recovery workspace opens.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.

You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.

Installing a new operating system

For how to install a new operating system, see the Advanced configuration section in online Access Help.

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Chapter 5. Upgrading and replacing devices

Replacing the battery

Important

Read Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

If you are using a PC Card, the computer might not be able to enter

Note:

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the left 1. Then, remove the

battery 2.

4. Install a fully charged battery.

5. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

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Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

2. The ThinkVantage Rescue and Recovery workspace and the Product

Recovery program are not included on an optional hard disk drive.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

30 ThinkPad

drive is very sensitive. Incorrect handling can cause damage and

The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

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Upgrading the hard disk drive

4. ThinkPad Z61t

Remove the screw that secures the hard disk drive cover; then remove the cover.

ThinkPad Z61m, Z61p or Z61e

Remove the screw that secures the hard disk drive cover 1 and slide the cover 2.

Chapter 5. Upgrading and replacing devices 31

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Upgrading the hard disk drive

Lift up the hard disk cover and remove it.

5. Remove the hard disk by pulling out the tab.

ThinkPad Z61t

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Upgrading the hard disk drive

ThinkPad Z61m, Z61p or Z61e

6. Detach the side rubber rails from the hard disk drive.

7. Attach the side rubber rails to a new hard disk drive.

8. Insert the hard disk drive into the hard disk drive bay; then firmly install

9. Reinstall the cover of the bay, and reinstall the screw.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

Replacing memory

Important

Read Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.

You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory

it.

the computer.

Chapter 5. Upgrading and replacing devices 33

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Replacing memory

(DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.

Note: Use only the memory types supported by your computer. If you

To install an SO-DIMM, do the following:

1. Touch a metal table or a grounded metal object. This action reduces any

2. Turn off the computer; then disconnect the ac adapter and all cables

3. Close the computer display, and turn the computer over.

4. Remove the battery.

5. Remove the screws that hold the palm rest in place.

incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.

static electricity in your body, that could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.

from the computer.

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Replacing memory

6. Turn the computer over again, and open the computer display. Pick the

palm rest off the computer as shown in the drawing below.

7. Move the palm rest carefully away from the computer until you can see

where it’s connected 1, and then detach the connector 2. Now the palm rest has been removed.

8. If two SO-DIMMs are already installed in the memory slot, remove one

of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use.

Chapter 5. Upgrading and replacing devices 35

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Replacing memory

9. With the notched end of the SO-DIMM toward the contact edge side of

10. Attach the palm rest cable connector to the system board firmly.

the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1; then pivot it downward until it snaps into place 2.

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Replacing memory

11. Align the front side of the palm rest with the front edge of the system

1, then put down the palm rest to replace it 2.

12. Press the left and right top edges of the palm rest to snap them in places.

13. Close the computer display, and turn the computer over. Reinstall four

screws for the palm rest.

14. Reinstall the battery.

15. Turn the computer over agan, and re-connect the ac adapter and the

cables to the computer.

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn the computer on.

2. While the “To interrupt normal startup, press the blue ThinkVantage

button” message is displayed at the lower-left of the screen, press the ThinkVantage button. ThinkVantage Rescue and Recovery screen opens.

3. Click Access BIOS. The System Restart Required window is displayed.

Chapter 5. Upgrading and replacing devices 37

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Replacing memory

4. Click Ye s. The computer restarts, and the BIOS Setup Utility screen opens.

The “Installed memory” item shows the total amount of memory installed in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB.

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Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via We b download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services We b site at http:// support.microsoft.com/directory/, Center at the phone number(s) listed in “Worldwide telephone list” on page

46. Some fees might apply.

or you can contact Customer Support

Getting help on the Web

The Lenovo Web site on the World Wide We b has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Getting help and service

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

following items are not covered:

The v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

determine if your machine is in warranty and when the warranty expires,

To go to www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.

FRU XXXXXXX

40 ThinkPad

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

telephone numbers for your Customer Support Center location are

The located in the Worldwide telephone list section of this guide.

Telephone numbers are subject to change without notice. For the latest

Note:

list of Customer Support Center telephone numbers and hours of

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operation, visit the Support We b site at www.lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.

Getting help and service

Chapter 6. Getting help and service 41

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Appendix A. Warranty information

Warranty Information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

Machine Type Country or Region of Purchase Warranty period

9440 US, Canada, Mexico, Brazil Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

9441 US, Canada, Mexico, Brazil,

Australia, Japan

Other Parts and Labor - 1 year

9442 US, Canada, Mexico, Brazil,

Australia, Japan

Other Parts and Labor - 3 year

9443 All Parts and Labor - 3 years

Parts and Labor - 1 year Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 3 year Battery pack - 1 year

Battery pack - 1 year

Types of Warranty Service

6 1

7 1

6 1

7 1

6 1

7 1

5 1

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Types of Machine Type Country or Region of Purchase Warranty period

9448 US, Canada, Mexico, Brazil Parts and Labor - 3years

Battery pack - 1 year

Other Parts and Labor - 3 years

Battery pack - 1 year

9450 US, Canada, Mexico, Brazil, Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

9451 US, Canada, Mexico, Brazil,

Australia, Japan

Parts and Labor - 1 year Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

9452 US, Canada, Mexico, Brazil,

Australia, Japan

Parts and Labor - 3 year Battery pack - 1 year

Other Parts and Labor - 3 year

Battery pack - 1 year

9453 All Parts and Labor - 3 years

Battery pack - 1 year

0672 US, Canada, Mexico, Brazil Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

0673 US, Canada, Mexico, Brazil,

Australia, Japan

Parts and Labor - 1 year Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

0674 US, Canada, Mexico, Brazil Parts and Labor - 3 years

Battery pack - 1 year

Other Parts and Labor - 3 years

Battery pack - 1 year

Warranty

Service

Types of Warranty Service

44 ThinkPad

If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional

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charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. Yo u are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6. CRU and Courier or Depot Service

Appendix A. Warranty information 45

Page 54

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

a 5, 6 or 7 type of warranty service is listed, your Service Provider

When will determine which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner

Argentina 0800-288-5366 (Spanish)

Australia 131-426 (English)

Austria Up and running support: 01-24592-5901

Warranty service and support: 01-211-454-610 (German)

Belgium Up and running support: 02-210-9820 (Dutch)

Up and running support: 02-210-9800 (French) Warranty service and support: 02-225-3611 (Dutch, French)

Bolivia 0800-0189 (Spanish)

Brazil Sao Paulo region: (11) 3889-8986

Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese)

Canada 1-800-565-3344

(English, French) In Toronto only call 416-383-3344

Chile Toll Free: 1230-020-1130 (Spanish)

China 800-810-1818 ext 5070

8610 84981188 ext 5070 (Mandarin)

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Country or Region Telephone Number

China (Hong Kong S.A.R.)

ThinkPad (Technical enquiry hotline): 852-2516-3939 ThinkPad Service Center: 852-2825-6580 ThinkCentre Commerical PC: 8205-0333 Multimedia Home PC: 800-938-228 (Cantonese, English, Mandarin)

China (Macau S.A.R.)

ThinkPad (Technical enquiry hotline): 0800-839 ThinkCentre (Technical enquiry hotline): 0800-336 (Cantonese, English, Mandarin)

Colombia 01-800-952-0466 (Spanish)

Costa Rica 800-011-1029 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark Up and running support: 4520-8200

Warranty service and support: 7010-5150 (Danish)

Dominican Republic Toll Free: 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

El Salvador 800-6264 (Spanish)

Estonia +386-61-1796-699

Finland Up and running support: 09-459-6960

Warranty service and support: +358-800-1-4260 (Finnish)

France Up and running support: 0238-557-450

Warranty service and support (hardware): 0810-631-213 Warranty service and support (software): 0810-631-020 (French)

Germany Up and running support: 07032-15-49201

Warranty service and support: 01805-25-35-58 (German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234 (Spanish)

Hungary +36-1-382-5720

India 1800-425-6666

+91-80-2678-8970 (English)

Appendix A. Warranty information 47

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Country or Region Telephone Number

Indonesia 800-140-3555 (English)

62-21-251-2955 (Bahasa, Indonesian)

Ireland Up and running support: 01-815-9202

Warranty service and support: 01-881-1444 (English)

Israel Givat Shmuel Service Center: +972-3-531-3900

Haifa Service Center: +972-4-849-4608 (Hebrew, English)

Italy Up and running support: 02-7031-6101

Warranty service and support: +39-800-820094 (Italian)

Japan ThinkPad Products Toll Free: 0120-20-5550

International: +81-46-266-4716

Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please say ″English support please,″ and your call will be transferred to an English speaking operator.

Korea 1588-5801 (Korean)

Latvia +386-61-1796-699

Lithuania +386-61-1796-699

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Malta +356-23-4175

Mexico 01-800-123-1632 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 001-800-220-1830 (Spanish)

Norway Up and running support: 6681-1100

Warranty service and support: 8152-1550 (Norwegian)

Panama 001-866-434-2080 (Toll Free)

(Spanish)

Peru 0-800-00-966 (Spanish)

Philippines 1800-1888-1426 (English)

63-2-995-8420 (Filipino)

Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

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Country or Region Telephone Number

Romania +4-021-224-4015

Russian Federation +7-495-940-2000 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-1217

Slovenia +386-1-4796-699

Spain 91-714-7983

0901-100-000 (Spanish)

Sri Lanka +94-11-2448-442 (English)

Sweden Up and running support: 08-477-4420

Warranty service and support: 077-117-1040 (Swedish)

Switzerland Up and running support: 058-333-0900

Warranty service and support: 0800-55-54-54 (German, French, Italian)

Taiwan 886-2-8723-9799

0800-000-700 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom Up and running support: 01475-555-055

Warranty support: 08705-500-900 (English)

United States 1-800-426-7378 (English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-5722 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

Appendix A. Warranty information 49

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Appendix B. Customer Replaceable Units (CRUs)

For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where removal/replacement instructions are located.

Service and Troubleshooting Guide

Setup Instructions

Access Help

Online Hardware Maintenance Manual

Online Video

Tier 1 CRUs

Battery X X X X

Hard disk

X X X X

drive

Optical drive X X X

Ultrabay device X X X

AC adapter

and power cord

TrackPoint cap X

Tier 2 CRUs

Memory X X X X

Keyboard X X X

Palm rest -

X X X X integrated with touch pad and fingerprint reader

PCI Express

X X X

Mini Card

Communication

X X X

Daughter Card

You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help

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If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual and Online Videos available

from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

46.

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Appendix C. Features and Specifications

For details about each part and its function of your computer, see the About your computer section in online Access Help.

Features

Processor

v See the system properties of your computer. You can do this as follows:

right-click My computer on your desktop, from the pull down menu select Properties.

Memory

v Double data rate (DDR) 2 synchronous dynamic random access memory

(DRAM)

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The v Size: 14.1 inch

Resolution: – LCD: Up to 1440-by-900, depending on the model – External monitor: Up to 2048-by-1536

Size: 15.4 inch

Resolution: – LCD: Up to 1920-by-1200, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control v ThinkLight

™

v Integrated camera (on some models)

Keyboard

v Fingerprint reader (on some models) v 89-key, 90-key, or 94-key v UltraNav

(TrackPoint

and touch pad)

v Fn key function v ThinkVantage button v Volume control buttons

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Features

Interface

v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay

™

Enhanced (on some models)

v Ultrabay Slim (on some models) v Docking connector (on some models) v External-monitor connector

Card slot

v Type II PC Card

v ExpressCard slot (on some models)

Specifications

Optical

drive

v CD-ROM, DVD-ROM, Combo or Multi-Burner drive depending on the

model

Wireless

features

v Integrated wireless LAN

v Integrated Bluetooth (on some models)

v Integrated wireless WA N (on some models)

Digital

media reader

v 3-in-1 or 4-in-1 digital media slot depending on the model

Size 14-inch model

v Width: 334 mm (13.14 in.) v Depth: 228 mm (8.97 in.) v Height: 26.6 to 30.9 mm (1.04 to 1.18 in.)

15-inch model

v Width: 357 mm (14.05 in.) v Depth: 262.5 mm (10.33 in.) v Height: 37.3 to 40.2 mm (1.46 to 1.58 in.)

54 ThinkPad

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft)

Z61 Service and Troubleshooting Guide

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Specifications

v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no optical disc in the drive: 5° to 35°C (41° to 95°F)

- Operating with an optical disc in the drive: 10° to 35°C (50° to 95°F)

- Non-operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

When you charge the battery pack, its temperature must be at least

Note:

10°C (50°F).

v Relative humidity:

– Operating with no optical disc in the drive: 8% to 90% – Operating with an optical disc in the drive: 8% to 80%

Heat output

v 65 W (222 Btu/hr) maximum or 90 W (307 Btu/hr) maximum (depending

on the model)

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc, 14.4 V dc or 10.8 V dc /14.4 V dc

(depending on the model)

– Capacity: 2.6 Ah, 5.2 Ah or 7.8 Ah (depending on the model)

Battery life

v For detailed information on battery life, see the Power Manager Gauge in

the task tray.

Appendix C. Features and Specifications 55

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Specifications

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Appendix D. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing

LENOVO

GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or

Page 66

indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo We b sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Electronic emissions notices

The following information refers to ThinkPad Z61, machine type 9440, 9441, 9442, 9443, 9448, 9450, 9451, 9452, 9453, 0672, 0673, 0674

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or

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television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Inc. One Manhattanville Road Purchase, New York 10577 Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility

Appendix D. Notices 59

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for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

Important information for the European Directive 2002/96/EC

60 ThinkPad

Notice : This mark applies only to countries within the European Union (EU)

and Norway. This appliance is labelled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque : Cette étiquette concerne uniquement les pays de l’Union européenne et la Norvège. Cet appareil porte une étiquette liée aux dispositions de la Directive 2002/96/CE du Conseil Européen relative aux déchets d’équipements électriques et électroniques (DEEE). Cette directive détermine les dispositions générales, applicables dans l’Union européenne, pour la récupération et le recyclage des équipements utilisés. Cette étiquette est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive.

Z61 Service and Troubleshooting Guide

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IBM Lotus Software Offer

About the offer: As a qualifying ThinkPad computer customer, you are receiving a single, limited license for the Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new ThinkPad computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your

computer. For more information, see “To order a CD” on page 62.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

About IBM Lotus Notes: With your standalone, limited use Notes client, you can integrate your most valuable messaging, collaborative and personal information management (PIM) resources —like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.

software. These licenses entitle you

“standalone” client and

About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.

v Lotus Wo r d Pro v Lotus 1-2-3 v Lotus Freelance Graphics v Lotus Approach v Lotus Organizer v Lotus FastSite

– Word Processor

– Spreadsheet

– Database

– Time, Contact, and Information Manager

– Web Publisher

– Presentation Graphics

v Lotus SmartCenter – Internet Information Manager

Customer

Support: For support information and phone numbers to help with

initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

Appendix D. Notices 61

Page 70

International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.

Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s Passport Advantage licenses for Notes, SmartSuite, or other Lotus

Program. For information about purchasing additional

products, visit

http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560

Fax: 919-405-4495

To inquire about an order, contact:

smartsuite_ibm@modusmedia.com

–In European Countries:

Via the Internet: http://ibm.modusmedia.co.uk Mail address:

IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX

To inquire about an order, contact:

ibm_smartsuite@modusmedia.com

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Trademarks

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

Fax: +65 6448 5830

To inquire about an order, contact:

Smartsuiteapac@modusmedia.com

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint ThinkVantage Ultrabay UltraNav

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

IBM Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Appendix D. Notices 63

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Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm)

Other company, product, or service names may be trademarks or service marks of others.

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Index

battery

problems 22 replacing 29

BIOS Setup Utility 24

carrying the computer 4 cleaning the computer 9 computer screen 21 configuration setup 24 Customer Replaceable Unit (CRU)

parts list 51

diagnosing problems 11

environment 3 error messages 12 errors without messages 17

features 53 fingerprint reader 53

authentication problems 23 care 6

hard disk

problems upgrading 30, 33

help

and service 39 around the world 41 by telephone 39 by Web 39

hibernation problems 20

important tips 3

problems

battery 22 computer screen 21 diagnosing 11 fingerprint reader 23 hard disk 23 hibernation 20 keyboard 19 password 18 power management 20 standby 20 startup 23 troubleshooting 12 UltraNav 19

recovering preinstalled software 27 replacing, battery 29 Rescue and Recovery 27

setup

specifications 54 standby problems 20 startup problem 23 storage device upgrading 30, 33

BIOS configuration 24

telephone, help by 39 tips, important 3 troubleshooting 12

UltraNav problems 19

warranty

information

Web, help by 39

keyboard problems 19

password

problems setting 4

PC-Doctor for Windows 11

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Page 76

Part Number: 42T7750

Printed in China

(1P) P/N: 42T7750

Lenovo Z61t, Z61e, Z61m User Manual

Contents

Read first

Chapter 1. Finding information

This guide and other publications

Finding information with the ThinkVantage button

Chapter 2. Caring for your ThinkPad computer

Chapter 3. Solving computer problems

Frequently asked questions

Diagnosing problems

Diagnosing HDD from BIOS Setup Utility

Diagnosing problems using PC-Doctor from the service partition

Troubleshooting

Error messages

Errors without messages

A password problem

Keyboard problems

Pointing device problems

Standby or hibernation problems

Computer screen problems

Battery problems

A Hard disk drive problem

Fingerprint authentication problems

A startup problem

Other problems

Starting BIOS Setup Utility

Chapter 4. Recovery options

Using Rescue and Recovery

Restoring factory contents

Recovering data

Installing a new operating system

Chapter 5. Upgrading and replacing devices

Replacing the battery

Upgrading the hard disk drive

Replacing memory

Chapter 6. Getting help and service

Getting help and service

Getting help on the Web

Calling the Customer Support Center

Getting help around the world

Appendix A. Warranty information

Warranty Information

Warranty Period

Types of Warranty Service

Worldwide telephone list

Appendix B. Customer Replaceable Units (CRUs)

Appendix C. Features and Specifications

Features

Specifications

Appendix D. Notices

Notices

Television output notice

Electronic emissions notices

Federal Communications Commission (FCC) Statement

Industry Canada Class B emission compliance statement

European Union EMC Directive conformance statement

Important information for the European Directive 2002/96/EC

IBM Lotus Software Offer

Trademarks

Index