Lenovo V470c User Manual

P/N:147500164

Printed in China

Lenovo limited warranty

L505-0010-01 04/2008

This Lenovo Limited Warranty applies only to Lenovo branded hardware products you
purchased for your own use and not for resale.

This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty

 What this warranty covers

Lenovo warrants that each hardware product that you purchase is free from defects in materials
and workmanship under normal use during the warranty period. The warranty period for the
product starts on the original date of purchase specified on your sales receipt or invoice unless
Lenovo informs you otherwise in writing. The warranty period and type of warranty service that
apply to your product are designated below under the section titled “

THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES APPLY
ONLY TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO
YOU.

Warranty information

.

”.

 How to obtain warranty service

If the product does not function as warranted during the warranty period, you may obtain
warranty service by contacting Lenovo or an approved service provider. Each of them is referred to
as a “Service Provider.” A list of Service Providers and their telephone numbers is available at
www.lenovo.com/support/phone

Warranty service may not be available in all locations and may differ from location to location.
Charges may apply outside a Service Provider’s normal service area. Contact a local Service
Provider for location-specific information.

.

 What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem determination and resolution
procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over the telephone,
e-mail or through remote assistance. Your Service Provider may direct you to download and install
designated software updates.

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Lenovo limited warranty

Some problems can be resolved with a replacement part that you can install yourself called a
“Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to
install.

If your problem cannot be resolved over the telephone or remotely, through your application of
software updates or the installation of a CRU by you, your Service Provider will arrange for service
under the type of warranty service designated for the product under the section titled “

information

If your Service Provider determines that it is unable to repair your product, your Service Provider
will replace it with one that is at least functionally equivalent.

If your Service Provider determines that it is unable to either repair or replace your product, your
sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your
purchase price.

”.

 Replacement of a product or part

When the warranty service involves the replacement of a product or part, the replaced product or
part becomes Lenovo’s property and the replacement product or part becomes your property. Only
unaltered Lenovo products and parts are eligible for replacement. The replacement product or part
provided by Lenovo may not be new, but it will be in good working order and at least functionally
equivalent to the original product or part. The replacement product or part shall be warranted for
the balance of the period remaining on the original product.

War ra nt y

Before your Service Provider replaces a product or part, you agree to:

1

remove all features, parts, options, alterations, and attachments not under warranty service;

2

ensure that the product or part is free of any legal obligations or restrictions that prevent its
replacement; and

3

obtain authorization from the owner to have your Service Provider service a product or part if
you do not own it.

 Your additional responsibilities

Where applicable, before service is provided, you agree to:

1

follow the service request procedures that your Service Provider specifies;

2

backup or secure all programs and data contained in the product;

3

provide your Service Provider with all system keys or passwords and sufficient, free, and safe
access to your facilities to perform service; and

4

ensure that all information about identified or identifiable individuals (“Personal Data”) is
deleted from the product or that, with respect to any Personal Data that you did not delete, you
are in compliance with all applicable laws.

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Lenovo limited warranty

 Use of personal information

If you obtain service under this warranty, Lenovo will store, use and process information about
your warranty service and your contact information, including name, phone numbers, address,
and e-mail address. Lenovo will use this information to perform service under this warranty and to
improve our business relationship with you. We may contact you to inquire about your satisfaction
regarding our warranty service or to notify you about any product recalls or safety issues. In
accomplishing these purposes, we may transfer your information to any country where we do
business and may provide it to entities acting on our behalf. We may also disclose it where required
by law.

 What this warranty does not cover

This warranty does not cover the following:

• uninterrupted or error-free operation of a product;

• loss of, or damage to, your data;

• any software programs, whether provided with the product or installed subsequently;

• failure or damage resulting from misuse, accident, modification, unsuitable physical or
operating environment, natural disasters, power surges, or improper maintenance by you;

• damage caused by a non-authorized service provider;

• failure of, or damage caused by, any third party products, including those that Lenovo may
provide or integrate into the Lenovo product at your request; and

• any technical or other support, such as assistance with “how-to” questions and those
regarding product set-up and installation.

This warranty is voided by removal or alteration of identification labels on the product or its parts.

 Limitation of liability

Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service
Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for
the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data including
confidential, proprietary, or personal data contained in a product. You should remove and/or
backup all such information from the product prior to its service or return.

Circumstances may arise where, because of a default on Lenovo’s part or other liability, you may be
entitled to recover damages from Lenovo. In each such instance, regardless of the basis of your
claim against Lenovo (including breach, negligence, misrepresentation, or other contract or tort
claim), except and to the extent that liability cannot be waived or limited by applicable laws,
Lenovo shall not be liable for more than the amount of actual direct damages suffered by you, up to
the amount you paid for the product. This limit does not apply to damages for bodily injury
(including death) and damage to real property or tangible personal property for which Lenovo is
liable under law.

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Lenovo limited warranty

This limit also applies to Lenovo’s suppliers, resellers, and your Service Provider. It is the
maximum amount for which Lenovo, its suppliers, resellers, and your Service Provider are
collectively responsible.

UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS, RESELLERS, OR
SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF
THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS
OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS REVENUE,
GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES OR JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 Dispute resolution

If you acquired the product in
arising out of or in connection with this warranty shall be finally settled by arbitration held in
Singapore and this warranty shall be governed, construed and enforced in accordance with the
laws of Singapore, without regard to conflict of laws. If you acquired the product in
arising out of or in connection with this warranty shall be finally settled by arbitration held in
Bangalore, India. Arbitration in Singapore shall be held in accordance with the Arbitration Rules of
Singapore International Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall
be held in accordance with the laws of India then in effect. The arbitration award shall be final and
binding on the parties without appeal. Any award shall be in writing and set forth the findings of
fact and the conclusions of law. All arbitration proceedings, including all documents presented in
such proceedings, shall be conducted in the English language, and the English language version of
this warranty prevails over any other language version in such proceedings.

Cambodia, Indonesia, Philippines, Vietnam or Sri Lanka

India

, disputes

, disputes

 Other rights

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
YOU MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE LAW OR WRITTEN
AGREEMENT WITH LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION
GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR
LIMITED BY CONTRACT.

 European Economic Area (EEA)

Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation,
Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this
warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA
country in which the product has been announced and made available by Lenovo.

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Lenovo limited warranty

Warranty information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Product or

machine type

notebook:
20124, 2335
20125, 2336

* Excludes some components. 90-day limited warranty for power adapters, keyboards,

plastics and hinges.

Country or region of purchase War r a nty peri o d

Taiwan, Korea
Singapore 1, 3, 4
China (Hong Kong S.A.R.), China

(Macau S.A.R.), Indonesia, India,
Malaysia, Thailand, Philippines,
Vietnam, Bahrain, Kuwait,
Oman, Qatar, Egypt, South
Africa, Saudi Arabia, UAE,
Algeria, Nigeria, Kenya

Bosnia-Herzegovina, Bulgaria,
Croatia, Czech Republic, Cyprus,
Estonia, Greece, Hungary,
Latvia, Lithuania, Macedonia,
Poland, Romania, Slovakia,
Slovenia, Serbia

Australia, New Zealand, Japan,
Austria, Belgium, Denmark,
France, Finland, Germany,
Iceland, Israel, Ireland, Italy,
Luxembourg, Netherlands,
Norway, Spain, Sweden,
Switzerland, the United
Kingdom

Brazil
United States of America,

Canada, Mexico, Argentina,
Colombia, Peru, Venezuela,
Bolivia, Uruguay, Chile,
Paraguay, Ecuador

Russia, Ukraine, the Republic of
Kazakhstan, Belarus, Sri Lanka,
Turkmenistan, Azerbaijan,
Georgia

Tu rk ey

parts and labor ­1 year
battery pack - 1 year

parts and labor ­1 year limited
warranty*
battery pack - 1 year

parts and labor ­1 year
battery pack - 1 year

parts and labor ­2 years
battery pack - 1 year

Type o f

warranty

service

3, 4

1, 4

1, 3

4

1, 4

4

1, 4

If required, your Service Provider will provide repair or exchange service depending on the type
of warranty service specified for your product and the available service. Scheduling of service
will depend upon the time of your call, parts availability, and other factors.

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