Lenovo V310-14ISK, V310-15ISK User Guide [en, es]

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Lenovo V310

V310-14ISK V310-15ISK

User Guide

Read the safety notices and important tips in the included manuals before using your computer.

Notes

•

Before using the product, be sure to read Lenovo Safety and General Information Guide ﬁrst.

•

The latest electronic compliance and environmental information are available from the Lenovo compliance information Web sites.

To view compliance information go to: http://www.lenovo.com/compliance

To download environmental information go to: http://www.lenovo.com/ecodeclaration

•

Some instructions in this guide may assume that you are using Windows® 7 or Windows 10. If you are using another Windows operating system, some operations may be slightly

diﬀerent. If you are using other operating systems, some operations may not apply to you.

The features described in this guide are common to most models. Some features may not

• be available on your computer or your computer may include features that are not described in this user guide.

The illustrations used in this manual are for Lenovo V310-15ISK unless otherwise stated.•

••The illustrations in this manual may diﬀer from the actual product. Please refer to the actual product.

Regulatory Notice

For details, refer to Guides & Manuals at hp://support.lenovo.com.

First Edition (March 2016)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Chapter 1. Getting to know your computer .................................................................................... 1

Top view Left-side view Right-side view Front view Bottom view

Chapter 2. Starting to use Windows.............................................................................................. 19

Configuring the operating system for the first time Power-saving modes Connecting to a wireless network Help and support Operating system interface (for the Windows 10 operating system) Task and desktop management (for the Windows 10 operating system) Get Started app (for the Windows 10 operating system)

Chapter 3. Recovery system .......................................................................................................... 25

Push-button reset

Chapter 4. Troubleshooting............................................................................................................ 27

Frequently asked questions Troubleshooting

Appendix A. CRU instructions........................................................................................................ 33

Replacing the removable module (on select models)

Trademarks................................................................................................................................

......................................................................................................................................................... 1

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.................................................................................................................................................... 14

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.............................................................................. 19

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...... 37

Chapter 1. Getting to know your computer

Top view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Lenovo V310-14ISK

Chapter 1. Getting to know your computer

 Lenovo V310-15ISK

Note: The dashed areas indicate parts that are not visible externally.

Attention:

• Do not open the display panel beyond 180 degrees. When closing the display panel, be careful not to leave

pens or any other objects in between the display panel and the keyboard. Otherwise, the display panel may be damaged.

Chapter 1. Getting to know your computer

Integrated camera 

Use the camera for video communication or taking photos.

(on select models)

Built-in microphone

Wireless LAN antennas

Computer display

Power button

Touchpad

Note: You can enable/disable the touchpad by pressing F6 ( ).

Fingerprint reader  (on select models)

Captures sound which can be used for video conferencing, voice narration, or audio recording.

Connect to a wireless LAN adapter to send and receive wireless radio signals.

The computer display with LED backlight provides brilliant visual output.

Press this button to turn on the computer.

The touchpad functions as a conventional mouse.

Touchpad: To move the pointer on the screen, slide your fingertip over the pad in the direction in which you want the pointer to move. Tou ch pad b utt on s: The functions of the left/right side correspond to that of the left/right mouse button on a conventional mouse.

Registers fingerprints that can be used as passwords to secure your computer.

Chapter 1. Getting to know your computer

 Using the keyboard

Numeric keypad (Lenovo V310-15ISK)

The keyboard has a separate numeric keypad. To enable or disable the numeric keypad, press the Num Lock key.

Function key combinations

Through the use of the function keys, you can change operational features instantly. To use this

function, press and hold Fn

; then press one of the function keys .

Lenovo V310-14ISK

Chapter 1. Getting to know your computer

Lenovo V310-15ISK

The following describes the features of each function key.

Fn + B: Activates the break function.

Fn + P: Activates the pause function.

Fn + C: Enables/disables the scroll lock.

Fn + S: Activates the system request.

Fn + : Activates the Pgup key function.

Fn + : Activates the Pgdn key function.

Fn + : Activates the home key function.

Fn + : Activates the end key function.

Chapter 1. Getting to know your computer

Hotkeys

You can access certain system settings quickly by pressing the appropriate hotkeys.

Lenovo V310-14ISK

Lenovo V310-15ISK

: Mutes/unmutes the sound. : Enables/disables Airplane mode.

: Decreases the volume level. :

: Increases the volume level. : Locks the screen.

Enables/disables the

ophone.

micr

Refreshes the desktop or the

currently active window.

: Enables/disables the touchpad. : Increases the display brightness.

Enables/disables the integrated

ra.

came

Toggles the display between the

: Decreases the display brightness.

ter and an external

compu display device.

Chapter 1. Getting to know your computer

Setting hotkey mode

By default, the hotkey functions are accessible by pressing the appropriate hotkey. However, you can disable the hotkey mode in the BIOS setup utility. To disable the hotkey mode:

1 Shut down the computer. 2 Press the Novo button and then select BIOS Setup. 3 In the BIOS setup utility, open the Configuration menu, and change the setting of HotKey

Mode from Enabled to Disabled.

4 Open the Exit menu, and select Exit Saving Changes.

Note: When hotkey mode is disabled, press the Fn key and the appropriate hotkey to access the

corresponding hotkey function.

Chapter 1. Getting to know your computer

Left-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Lenovo V310-14ISK

 Lenovo V310-15ISK

AC power adapter jack

Connect the AC power adapter here.

Power status indicator

Indicator Indicator status Meaning

Power status

indicator

Ventilation slots

Note: Make sure that the ventilation slots are not blocked or else the computer may overheat.

VGA port

RJ-45 port

HDMI port

On (green) Connect the AC power adapter to the computer.

Off Disconnect the AC power adapter from the computer.

Dissipate internal heat.

Connects to external display devices.

Connects the computer to an Ethernet network.

Connects to devices with HDMI input such as a TV or an external display.

Chapter 1. Getting to know your computer

USB ports

Note: For details, see “Connecting USB device” on page 10.

Kensington mini security

Connect to USB devices.

For attaching a Kensington MiniSaver™ Mobile (or compatible) lock.

slot

Note: Lock is not supplied. When purchasing a lock, choose one that utilizes the Cleat™ locking

mechanism and verify its compatibility with the slot before purchase. A lock utilizing the T-Bar™ locking mechanism is not compatible with the Kensington mini security slot.

Lenovo OneLink connector (on select models)

Note: Ensure that you keep the connector cover. Reattach it to the Lenovo OneLink connector when you are

not using the Lenovo OneLink connector.

When a supported OneLink Dock is connected to the Lenovo OneLink



connector, it can not only extend the computer capabilities, but also provide AC power to the computer and charge the battery. To use the Lenovo OneLink connector, you need to remove the connector cover from the Lenovo OneLink connector first.

Chapter 1. Getting to know your computer

 Connecting USB device

You can connect a USB device to your computer by inserting its USB plug (Type A) into the USB port on your computer.

The first time you plug a USB device into a particular USB port on your computer, Windows automatically installs a driver for that device. After the driver has been installed, you can disconnect and reconnect the device without performing any additional steps.

Note: Typically, Windows detects a new device after it has been connected, and then installs the driver

automatically. However, some devices may require you to install the driver before connecting. Check the documentation provided by the device’s manufacturer before connecting the device.

Before disconnecting a USB storage device, make sure your computer has finished transferring data to that device. Click the Safely Remove Hardware and Eject Media icon in the Windows notification area to remove the device before disconnecting.

Note: If your USB device uses a power cord, connect the device to a power source before connecting it.

Otherwise, the device may not be recognized.

Chapter 1. Getting to know your computer

 Connecting network cables

Wired connections are a reliable and safe way to connect the computer to the Internet. You can connect a network cable to your computer.

Software configuration

Consult your Internet Service Provider (ISP) for details on how to configure your computer.

Chapter 1. Getting to know your computer

Right-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Lenovo V310-14ISK

 Lenovo V310-15ISK

Chapter 1. Getting to know your computer

Novo button

Note: For details, see “Recovery system” on page 25.

Combo audio jack

Notes:

• The combo audio jack does not support conventional microphones.

• The recording function might not be supported if third-party headphones or headsets are connected,

due to different industry standards.

USB port

Note: For details, see “Connecting USB device” on page 10.

Kensington mini security

When the computer is off, press this button to start the recovery system or the BIOS setup utility, or to enter the boot menu.

Connects to headsets.

Connects to USB devices.

For attaching a Kensington MiniSaver™ Mobile (or compatible) lock.

slot

Note: Lock is not supplied. When purchasing a lock, choose one that utilizes the Cleat™ locking

mechanism and verify its compatibility with the slot before purchase. A lock utilizing the T-Bar™ locking mechanism is not compatible with the Kensington mini security slot.

Optical disk drive 

Reads/Burns optical discs.

(on select models)

Removable battery 

Provides system power.

(on select models)

Note: Some models are supplied with an optical disk drive or a removable battery as an optional module.

You can replace the optional module by yourself. Insert only one optional module in the module compartment at a time.

Power status indicator

Indicator Indicator status Meaning

Power status

indicator

AC power adapter jack

On (green) Connect the AC power adapter to the computer.

Off Disconnect the AC power adapter from the computer.

Connects to the AC power adapter.

Chapter 1. Getting to know your computer

Front view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Lenovo V310-14ISK

 Lenovo V310-15ISK

Memory card slot

Note: For details, see “Using memory cards (not supplied)” on page 15.

Accepts memory cards (not supplied).

System status indicators

Symbol Indicator

Battery status

indicator

Hard dis

drive

Indicator

status

On  (solid green)

On  (solid amber)

Blinking slowly (green)

Blinking slowly (amber)

Blinking quickly (amber)

Blinking ---

Charge

status

Charging The battery has more than 80% charge.

Discharging The battery has more than 20% charge.

Discharging

Charging

Charging/

Discharging

The battery has between 5% and 20% charge.

The battery has between 20% and 80% charge. When the battery reaches 80% charge, the light will stop blinking. However, charging will continue until the battery is fully charged.

The battery has less than 20% charge. When the battery charge reaches 20%, the blinking color will change to green.

The battery has less than 5% charge.

The hard disk drive is reading or writing data.

Meaning

Chapter 1. Getting to know your computer

 Usi

ng memory cards (not supplied)

Your computer supports the following types of memory cards:

• Secure Digital (SD) card

• Secure Digital High Capacity (SDHC) card

• Secure Digital eXtended Capacity (SDXC) card

• MultiMediaCard (MMC)

Notes:

• Insert on

• This card read

ly one card in the slot at a time.

er does not support SDIO devices (e.g., SDIO Bluetooth, etc.).

Inserting a memory card

Insert the memory card until it touches the bottom of the slot.

Removing a memory card

Gently pull the memory card out of the memory card slot.

Note: Before removing the memory card, disable it by using the Windows safely remove hardware and eject

media utility to avoid data corruption.

Chapter 1. Getting to know your computer

Bottom view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Lenovo V310-14ISK

 Lenovo V310-15ISK

Chapter 1. Getting to know your computer

Optical disk drive/ removable battery latch (on select models)

Speakers

Louvers

The spring-loaded latch keeps the optical disk drive/removable battery secured in place.

Provide audio output.

Allow air to enter the computer for cooling.

Chapter 2. Starting to use Windows

Configuring the operating system for the first time - - - - - - - - - - - - - - - - - - - - - - -

You may need to configure the operating system when it is first used. The configuration process may include the procedures below:

• Accepting the end user license agreement

• Configuring the Internet connection

• Registering the operating system

• Creating a user account

Power-saving modes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

When you have finished working with your computer, you can set it to shut down, sleep or hibernate.

 Shutting down the computer

If you are not going to use your computer for a long time, shut it down.  To shut down the computer, do one of the following:

• Windows 7: ck Start

Cli

• Windows 10:

Open the start menu, and then select Power

Shut down.

Right-click the Star

Shut down.

t button in the lower-left corner and select Shut down or sign out

Chapter 2. Starting to use Windows

 Putting your computer to sleep

If you will be away from your computer for only a short time, put the computer to sleep. When the computer is in sleep mode, you can quickly w startup process. To put the computer to sleep, do one of the following:

• Close the display lid.

• Press the Power button.

• Do the proper operations in the operating system.

Windows 7:

art

Click St

Sleep.

Windows 10:

Open the start menu, and then select Power

Note: Wait until the power indicator light starts blinking (indicating that the computer is in sleep mode)

before you move your computer. Moving your computer while the hard disk is spinning can damage the hard disk, causing loss of data.

o wake the computer, do one of the following:

• Press any key on the keyboard.

• Press the Power button.

ake it to resume use, bypassing the

Sleep.

Chapter 2. Starting to use Windows

Connecting to a wireless network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Enabling wireless connection

To enable wireless functions, do one of the following:

• Windows 10: Pr

ess F7 ( ) to disable airplane mode.

Connecting to a wireless network

To connect to a wireless network, do the following:

1 Press F7 ( ) to turn on the wireless feature. 2 View the available wireless networks. Click the wireless network connection status icon in

the Windows notification area. A list of available wireless networks will be displayed.

3 Click a network name in the list, and then click Connect.

Note: Some networks require a network security key or passphrase for connection. To connect to one of

those networks, ask the network administrator or the Internet service provider (ISP) for the security key or passphrase.

Help and support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

If you have a problem with the operating system, see the Windows Help and Support file. To open the Windows Help and Support file, do the following:

• Windows 7:

Click Start

You can read the Windows Help and Support file on help and support by clicking on one of the two links listed under More to explore.

Help and Support.

your computer. You can also get online

Chapter 2. Starting to use Windows

Operating system interface (for the Windows 10  operating system) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Windows 10 comes with a powerful and useful start menu. To open the start menu, do one of the following:

• Press the Windows key on the keyboard.

• Select Start on the lower-left corner of the desktop.

Get Started app Start button

Settings button Search box

Power button Task view button

All apps button

Chapter 2. Starting to use Windows

 Settings

Settings lets you perform basic tasks. You can also search for more settings with the settings search box in the upper-right corner. To open the settings, do the following:

tti

• Open the start menu, and then select Se

ngs .

 Personalize the start menu

You can personalize the start menu with your favorite apps. To personalize the start menu, do the following:

1 Open the start menu, and then select All apps to display the apps list. 2 Right click the app you want to add to the start menu, and then select Pin to Start.

Note: You can also drag apps from the Most used or All apps columns to add them to the start menu.

Chapter 2. Starting to use Windows

Task and desktop management (for the Windows 10 operating system) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 Ta sk v i e w

To open the task view, do one of the following:

• Select the Task view button on the task bar.

• Press the Windows key

 Virtual desktop management

Windows 10 supports the ability to create, manage and switch between virtual desktops. To create a new virtual desktop, do one of the following:

• Open the task view, and then select New desktop.

• Press the Windows key

To switch between different desktops, do one of the following:

• Open t

• Press the Windows key + Ctrl +

he task view and select the desktop you want active.

ab.

+ T

+ Ctrl + D.

/ to scroll through the desktops you’ve created.

Get Started app (for the Windows 10 operating system) - - - - - - - - - - - - - - -

Windows 10 also provides the Get Started app to explain the new features of Windows 10. You can find it on the start menu. To open the Get Started app, do one of the following:

• Open the start menu and select Get St

•Press Fn + F1 (depending on yo

arted .

ur keyboard layout).

Chapter 3. Recovery system

Push-button reset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Push-button reset is a built-in recovery tool that enables users to restore their operating system to its original state. This preserves their data and important customizations, without the need to back up their data in advance. The following Push-button reset features are available to users from multiple locations within Windows:

Refreshing the computer

Fixes software problems by reinstalling the factory default configuration. This preserves the user’s data, important settings, and any Windows Store apps previously purchased from the Windows Store.

Resetting the computer

Prepares the computer for recycling or transfer of ownership. This reinstalls the factory default configuration and returns all user data and applications to the state of their original Out-of-Box Experience (OOBE).

 Using Push-button reset

Push-button reset can be launched using one of the following methods:

• Novo button:

- Shut down the computer and wait at least five seconds. Press the Novo button and then sele

ct System Recovery.

•Settings:

- Se

ttings Update & security Recovery Advanced startup select Restart now.

For more instructions, see the Windows Help and Support file on your computer.

When I purchased my computer, it included a copy of Windows. How can I determine whether the

opy of Windows is preinstalled by Lenovo?

On the outside of the sales package of your co configuration information for your computer. Check the printed string next to OS. If it contains

Windows or WIN, the copy of Windows was preinstalled by Lenovo.

How can I determine whether the Windows running on my computer is Compact technology

bled?

ena

Compact technology is normally enabled on copies of eMMC) -only computer models. To check your computer,

mputer, you should find a label containing

Windows 10 Update running on SSD (or

1 Right-click the Start button in the lower-left corner and select Disk Management. 2 The Disk Management program starts.

If W

im Boot is labeled on the Windows partition (as illustrated), Compact technology is enabled

on your copy of Windows.

Chapter 3. Recovery system

Where can I find drivers for the various hardware devices of my computer?

If your computer is preinstalled with a Windows operating system, first check the installation program on the C partition of your hard disk. If you cannot find the drivers for all the hardware

devices that you need there, download the drivers from the Lenovo consumer support website

Note: The Lenovo support Web site contains the latest drivers.

Chapter 4. Troubleshooting

Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

This section lists frequently asked questions by category.

 Finding information

What safety precautions should I follow when using my computer?

The Lenovo Safety and General Inform precautions for using your computer. Read and follow all the precautions when using your computer.

Where can I find the hardware specificat

You can find the hardware specification for your computer o with your computer.

Where can I find warranty information?

For detailed warranty information on this machine, please visit below website to check out: support.lenovo.com/warrantystatus.

 Drivers and preinstalled software

here are the installation discs for Lenovo preinstalled software

Your computer did not come with installation discs for Lenovo preinstalled software. If you

reinstall any preinstalled software, you can find the installation program on the D

need to partition of your hard disk. If you cannot find the installation program there, you can also download it from the Lenovo consumer support website.

Where can I find drivers for the various h

If your computer is preinstalled with a Windows ope all the hardware devices that you need on the D partition of your hard disk. You can also download the latest device drivers from the Lenovo consumer support website.

ation Guide which came with your computer contains safety

ions for my computer?

n the printed flyers which came

(desktop software)?

ardware devic

es of my computer?

rating system, Lenovo provides drivers for

 BIOS setup utility

hat is the BIOS setup utility?

The BIOS setup utility is a ROM-based software. It provides options for setting boot devices, security, hardware mode, and other preferences.

How can I start the BIOS setup utility?

To start the BIOS setup utility:

displays

basic computer information and

1 Shut down the computer. 2 Press the Novo button and then select BIOS Setup.

How can I change the boot mode?

There are two boot modes: UEFI and setup utility and set boot mode to UEFI or Legacy Support on the boot menu.

Legacy Support. To change the boot mode, start the BIOS

Chapter 4. Troubleshooting

When do I need to change the boot mode?

The default boot mode for y system, such as Windows, Linux or Dos, etc. (that is, any operating system before Windows 8) on your computer, you must change the boot mode to Legacy Support. The legacy operating system, such as Windows, Linux or Dos, etc. cannot be installed if you don't change the boot mode.

our computer is UEFI mode. If you need to install a legacy operating

 Getting help

How can I contact the customer support center?

See “Chapter 3. Getting help and service” in the Lenovo Safety

and General Information Guide.

Chapter 4. Troubleshooting

Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Display problems

When I turn on the computer, nothing appears on the screen.

When I turn on the

omputer, only a white

c cursor appears on a blank screen.

The screen goes blank

e the computer is on.

whil

• If the screen is blank, make sure that:

- The AC power adapter is connected to the computer, and e power cord is plugged into a working electrical outlet.

- The computer power is on. (Press the Power button again

confirmation.)

for

hese items are properly set, and the screen remains blank,

• If t

have the computer serviced.

• Resto

• Your screen saver or power management may be enabled. 

re backed-up files to your Windows environment or the entire contents of your hard disk to its original factory contents using Push-button reset. If you still see only the cursor on the screen, have the computer serviced.

Do one of the following to exit from the screen saver or to

sume from sleep mode:

- Touch the touchpad.

- Press any key on the keyboard.

- Press the Power button.

BIOS password problems

I forgot my password. • If you forget your user password, ask the system

administrator to clear your user password.

you forget your hard disk drive password, a Lenovo

• If

authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

you forget your administrator password, a Lenovo

• If

authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Chapter 4. Troubleshooting

Sleep problems

The critical low-battery error message appears, and the computer immediately turns off.

The computer enters sleep mo

de immediately after

Power-on self-test (POST).

Note: If the battery pack is charged and the temperature is within range, have the computer serviced.

The computer does not return from sleep mode, and the computer does not work.

e battery power is getting low. Connect the AC power

• Th

adapter to the computer.

• Make sure that:

- The battery pack is charged.

- The operating temperature is within the acceptable range.

See “Chapt Safety and General Information Guide.

our computer is in sleep mode, connect the AC power

• If y

adapter to the computer, then press any key or the Power button.

he system still does not return from sleep mode, stops

• If t

responding, or cannot be turned off, reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for four seconds or more. If the computer is still not reset, remove the AC power adapter.

er 2. Use and care Information” in the Lenovo

Display panel problems

The screen is blank. • Do the following:

- If you are using the AC power adapter or the battery pack,

e battery status indicator is on, press F12 (

and th make the screen brighter.

- If the power indicator is blinking, press the Power button to

esume from sleep mode.

- If the problem persists, follow the solution in the next

roblem “The screen is unreadable or distorted.”

) to

The screen is unreadable

distorted.

Incorrect characters

ar on the screen.

appe

• Make sure that:

- The display device driver is installed correctly.

- The screen resolution and color quality are correctly set.

- The monitor type is correct.

• Is the operating system or programs installed correctly? 

If they are installed and configured correctly, have the

er serviced.

comput

Sound problems

Chapter 4. Troubleshooting

No sound can be heard from the speakers even when the volume is turned up.

Battery pack problems

Your computer shuts down before the battery status indicator shows empty.

-or-

Your computer operates after the battery status indicator shows empty.

A hard disk drive problem

The hard disk drive does not work.

• Make sure that:

- The Mute function is off.

- The combo audio jack is not being used.

- Speakers are selected as the playback device.

• Discharge and recharge the battery pack.

• Make sure that the hard disk drive is included in the Boot

menu in the BIOS setup utility correctly.

Chapter 4. Troubleshooting

Appendix A. CRU instructions

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product. Customers also can install optional-service CRUs, which might require some technical skills or tools, or request that a technician install the optional-service CRU under the terms of the applicable warranty service type for your country or region.

Notes:

• The illustrations in this manual might differ from the actual product. Please refer to the actual product.

• The CRU service is only applicable to certain countries.

Replacing the removable module (on select models) - - - - - - - - - - - - - - - - - - - -

Note: For example purposes, this section describes the replacement of the optical disk drive module.

 Supplied with an optical disk drive and a removable battery

To remove the removable module, do the following:

1 Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 2 Close the computer display, and then turn the computer over.

3 Hold the spring-loaded latch in the unlocked position .

4 Gently pull the removable module out .

Appendix A. CRU instructions

5 Remove the screw , then remove the latch catch in the direction shown by arrow .

6 Carefully remove the removable module bezel in the direction shown by arrow .

Appendix A. CRU instructions

 Supplied with an optical disk drive Or a removable battery

To remove the removable module, do the following:

1 Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 2 Close the computer display, and then turn the computer over.

3 Remove the screw shown in the illustration .

4 Gently pull the removable module out .

5 Remove the screw , then remove the removable module bracket in the direction shown

by arrow

Appendix A. CRU instructions

6 Carefully remove the removable module bezel in the direction shown by arrow .

The following table provides a list of CRUs (Customer Replaceable Units) for your computer and informs you of where to find replacement instructions.

Self-service CRUs

Safety, Warranty, and Setup

Guide

AC power adapter O

Power cord for AC power adapter

Optical disk drive  (on select models)

Removable battery  (on select models)

User Guide

Trademarks

Lenovo is a trademark or registered trademark of Lenovo in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, products, or service names may be trademarks or service marks of others.

en-US

Rev. RP01

Lenovo V310-14ISK, V310-15ISK User Guide [en, es]

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1. Getting to know your computer

Top view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Left-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Right-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Front view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Bottom view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Chapter 2. Starting to use Windows

Configuring the operating system for the first time - - - - - - - - - - - - - - - - - - - - - - -

Power-saving modes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Connecting to a wireless network

Help and support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Task and desktop management (for the Windows 10 operating system) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Get Started app (for the Windows 10 operating system) - - - - - - - - - - - - - - -

Chapter 3. Recovery system

Push-button reset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Chapter 4. Troubleshooting

Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Appendix A. CRU instructions

Replacing the removable module (on select models) - - - - - - - - - - - - - - - - - - - -

Trademarks