Lenovo TS200 User Manual

ThinkServer Warranty and Support Information

Machine Types: 6522, 6523, 6524, 6525, 6526, 6528, 6529, 6530, 6531,

6532, 6533, and 6534

ThinkServer Warranty and Support Information

Note

Before using this information and the product it supports, be sure to read and understand the following:

v Chapter 4, “Notices,” on page 19.

v The Important Notices and the Safety Information manuals that are included with

the product.

First Edition (September 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Chapter 1. Information resources ...............1

ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1

Documentation .....................1

Help and service .....................2

Before you call.....................2

Calling for service ...................2

Lenovo product service information for Taiwan..........6

Chapter 2. Lenovo Limited Warranty .............7

Warranty Information ...................11

Suplemento de Garantía para México ..............15

Chapter 3. Customer Replaceable Units (CRUs) .........17

Chapter 4. Notices ...................19

Turkish statement of compliance ...............20

European conformance CE mark ...............20

Trademarks ......................20

iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information about Lenovo system, and how to call for help and service.

products, what to do if you experience a problem with your

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™Web site provides up-to-date information and services to help you buy, upgrade, and maintain your server. You can also do the following:

v Access the Lenovo Limited Warranty

v Access the online manuals for your products

v Access the troubleshooting and support information for your server model

and other supported products

v Download the latest device drivers and software updates for your server

model

v Find the service and support phone number for your country or region

v Find a Service Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides the following manuals:

Installation and User Guide

This manual contains safety information, setup instructions, hardware and software requirements, part replacement instructions, and configuration instructions.

Rack Installation Instructions

This manual provides instructions on how to install the server in a rack cabinet.

Note: This manual is only available for some models.

Safety Information

This multilingual manual contains safety and Regulatory Emissions notices.

If you experience a problem with your server, refer to the troubleshooting and diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware Maintenance Manual, which contains safety information, features and

specifications, software configuration information, part listings, component replacement and repair procedures, and diagnostic information. The Hardware Maintenance Manual is available at: http://www.lenovo.com/support

If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or application program.

You can get the latest technical information and download device drivers and updates by following the instructions at the Lenovo Web site: http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and optional devices

are turned on.

v Use the troubleshooting information in your system documentation, which is

available on the ThinkServer Documentation DVD that comes with your system.

v Check for updated information, new device drivers, and hints and tips at the

Lenovo Support Web site: http://www.lenovo.com/support

v Have the following information available:

– Machine type and model

– Serial numbers of your hardware products

– Description of the problem

– Exact wording of any error messages

– Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

2 Warranty and Support Information

The following services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a hardware problem and deciding what action to take to fix the problem.

Hardware repair

If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering Change management

There might be changes that are required after a product has been sold. Lenovo will make selected Engineering Changes (ECs) that apply to your hardware available.

The warranty does not cover the following:

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to devices drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://www.lenovo.com/support/phone

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

Argentina 0800-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria +43-810-100654 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region (11) 3889-8986

Bulgaria 359-2-9734618

Canada 1-800-565-3344 (English, French)

South Africa: +27-11-3028888, 0800110756, and +27-11-3027252 Central Africa: Contact the nearest Lenovo Business Partner

Calls made from outside the Sao Paulo region 0800-701-4815 (Brazilian Portuguese)

359-2-9693650

Chapter 1. Information resources 3

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