LENOVO THINKVISION X24-20 User Manual

ThinkVision X24-20

User Guide

Machine Type: 61BD

Product numbers

F17238FX0 61BD-GAR3-WW

First Edition (August 2016)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Safety information �� iii

General Safety guidelines �� iii

Chapter 1� Getting started

Shipping contents �� 1-1 Notice for use �� 1-2 Product overview �� 1-3

Adjusting the tilt �� 1-3 Monitor controls�� 1-3

Setting up your monitor �� 1-4

Connecting and turning on your monitor �� 1-4

Registering your option �� 1-7

Chapter 2� Adjusting and using your monitor

Comfort and accessibility �� 2-1

Arranging your work area �� 2-1 Positioning your monitor �� 2-1 Quick tips for healthy work habits �� 2-2 Accessibility information �� 2-2

Adjusting your monitor image �� 2-3

Using the direct access controls �� 2-3 Using the On-Screen Display (OSD) controls �� 2-4

Selecting a supported display mode �� 2-7 Understanding power management �� 2-8 Caring for your monitor �� 2-9 Detaching the monitor base �� 2-9

Chapter 3� Reference information

Monitor specications �� 3-1 Troubleshooting �� 3-3

Manual image setup �� 3-4

Manually installing the monitor driver �� 3-5

Installing the monitor driver in Windows 7 �� 3-5 Installing the monitor driver in Windows10 �� 3-6 Getting further help �� 3-7 Service information �� 3-8 Product numbers �� 3-8 Customer responsibilities �� 3-8 Service parts �� 3-8

��

1-1

2-1

3-1

Appendix A� Service and Support �� A-1

Registering your option �� A-1 Online technical support �� A-1 Telephone technical support�� A-1

Appendix B� Notices �� B-1

Recycling information �� B-2 Trademarks �� B-3 Power cords and power adapters �� B-3

Contents ii

Safety information

General Safety guidelines

For tips to help you use your computer safely, go to:

http://www�lenovo�com/safety

Before installing this product, read the Safety Information�

ííí

Safety information

iii

Chapter 1� Getting started

This User’s Guide provides detailed operation instructions for the user� For quick instruction overview, please see the Setup Poster for brief information�

Shipping contents

The product package should include the following items:

• Information Flyer

• Flat Panel Monitor

• Adapter

• HDMI Cable (Enclosed)

• Base

• Stand

HDMI

Chapter 1� 1-1

Notice for use

°

-5°

To set up your monitor, please see the illustrations below.

Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

90°90

80°

1.

2. Align the stand assembly bracket to the monitor.

3. Insert the bracket towards monitor until it locks in place.

Product overview

Adjusting the tilt

This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Please see the illustration below for an example of the tilt range.

0°

30°

Chapter 1. 1-2

Monitor controls

The keypad controls on the panel frame are accesses to various functions.

For information on how to utilize these keypad controls, please see "Adjusting your monitor image"on page 2-3.

Setting up your monitor

This section provides information on how to set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the Safety information on page iii before carrying out this procedure.

1. Power off your computer and all attached devices, then unplug the computer power cord.

Cable lock slot

Your monitor is equipped with a cable lock slot located on the rear of your monitor.

Chapter 1. 1-3

2� Connect one end of the HDMI cable to the monitor HDMIconnector and the other end to the

computer�

HDMI

Lenovo recommends that customers who require to use the HDMI input on their

Note:

monitor purchase the " Lenovo HDMI to HDMI Cable OB47070 "www�lenovo�com/support/monitoraccessories�

3� Connect one end of the DP cable to the monitor DP connector and the other end to the

computer�

DP

Chapter 1� 1-4

4� Connect the headphone to the headphone output terminal of the monitor� Note: Please be aware that excessive and/or extreme volume might damage your hearing

ability�

Headphone

5� Insert the Adapter into the monitor, then plug the monitor power cord and the computer cord into grounded electrical outlets�

Note: A certied power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certied power supply cord not lighter than ordinary polyvinyl chloride exible cord according to IEC

60227 (designation H05VV-F 3G 0�75mm² or H05VVH2-F2 3G0�75mm²) shall be used�

Alternative a exible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F

3G 0�75mm 2 ) shall be used�

Adapter

Chapter 1� 1-5

6� Power on the monitor and the computer�

7� When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website http://support�lenovo�com/docs/X24-20� Refer to the “"Manually installing the monitor driver"on page 3-5” section to install the driver�

Registering your option

Thank you for purchasing this Lenovo™ product� Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future� Your feedback is valuable to us in developing product and services that are important to you, as well as in developing better ways to communicate with you� Register your option on the following Web site: http://www�lenovo�com/register � Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information�

Chapter 1� 1-6

Chapter 2� Adjusting and using your monitor

This section will give you information on adjusting and using your monitor�

Comfort and accessibility

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort� Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform� In addition, use healthy work habits to maximize your performance and comfort while using your computer� For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www�lenovo�com/healthycomputing/�

Arranging your work area

Use a work surface of appropriate height and available working area to allow you to work in comfort�

Organize your work area to match the way you use materials and equipment� Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach�

Equipment layout and setup play a large role in your working posture� The following topics describe how to optimize equipment setup to achieve and maintain good working posture�

Positioning your monitor

Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Viewing distance:

1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped ofce situations include pulling desk away from wall or divider to make room for monitor,using at

panel or compact displays placing the monitor in the desk comer,or placing the keyboard in an adjustable drawer to create a deeper working surface�

• Monitor height:

(vertical, or upright) position� If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height� A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated� However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state�

Recommemded viewing distance between the eye and the monitor screen is

Position the monitor so your head and neck are in a comfortable and neutral

1�5 times of sreen diagonal

Chapter 2� 2-1

• Tilt:

• General location:

The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing�

• Use the monitor brightness, contrast controls, if equipped to optimize the image on your

• Keep your monitor screen clean so you can focus on the screen’s contents�

Any concentrated and sustained visual activity can be tiring for your eyes� Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax� If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice�

Adjust the tilt of your monitor to optimize the appearance of the screen content and to

accommodate your preferred head and neck posture�

Position your monitor to avoid glare or reections on the screen from

overhead lighting or nearby windows�

screen to meet your visual preferences�

Quick tips for healthy work habits

The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer�

• Good posture starts with equipment setup:

your computer equipment have a large effect on your posture while using your computer� Be sure to optimize the position and orientation of your equipment by following the tips outlined in "Arranging your work area"on page 2-1 so you can maintain a comfortable and productive posture� Also, be sure to use the adjustment capabilities of your computer components and

ofce furniture to best suit your preferences now and as your preferences change over time.

• Minor changes in posture can help avoid discomfort:

your computer, the more important it is to observe your working posture� Avoid assuming any

one posture for an extended period of time. Periodically make minor modications in your

posture to help deter any discomforts that might arise� Make use of any adjustments that your

ofce furniture or equipment provide to accommodate changes in posture.

• Short, periodic breaks help ensure healthy computing:

static activity, it is particularly important to take short breaks from your work� Periodically, stand up from your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer� A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work�

The layout of your work area and the setup of

The longer you sit and work with

Because computing is primarily a

Accessibility information

Lenovo is committed to providing greater access to information and technology to people with

disabilities� With assistive technologies, users can access information in the way most appropriate

to their disability� Some of these technologies are already provided in your operating system;

others can be purchased through vendors or accessed at:

https://lenovo�ssbbartgroup�com/lenovo/request_vpat�php

Chapter 2� 2-2

Adjusting your monitor image

This section describes the control features to adjust your monitor image�

Using the direct access controls

The direct access controls can be used when the On-Screen Display (OSD) is not displayed�

Icon Name Description

1

2

3

4

DDC-CI

Exit Exit and return to previous level

Input Source

Decrease/Down

Brightness Direct access to Brightness adjustment

Low Blue Light

Increase/Up

Menu

Enter

Press and hold for 10 seconds to enable or disable the DDCCI function�

Switches the video input source Shift back to previous level when in OSD mode

Left browsing key

For decreasing the value on adjustment bar

Press and hold for 2 seconds to enable Low Blue Light or disable Low Blue Light

Right browsing key

For increasing the value on adjustment bar

To access OSD menu

Press to conrm selection

Press and hold for 10 seconds will lock menu/un-lock menu

Press to enter next level on main menu/sub menu status or enter previous level on adjustment bar

Chapter 2� 2-3

Using the On-Screen Display (OSD) controls

To adjust the settings, the user controls can be viewed through the OSD�

Adjusts overall screen Brightness/Contrast/DCR

Exit

OK

To use the controls:

1� Press to open the main OSD menu�

2� Use or to move among the icons� Select an icon and press to access the selected

function� If there is a sub-menu, you can move between options using or , then press to select that function� Use or to make adjustments then press to save�

3� Press to move backwards through the sub-menus and exit from the OSD�

4� Press and hold for 10 seconds to lock the OSD� This will prevent accidental adjustments to

the OSD� Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD�

5� Enables DDC/CI by default� Use OSD Exit Key, Press and hold for 10 seconds to disable

/ enable DDC/CI function� A message "DDC/CI disable" is shown on the screen�

Notes:Using the Low Blue Light 1� Press to open the main OSD menu

2�Use or to move among the icons� Select and press to access

3�

Use or to move among the icons� Select

4�

Use or to move among the icons� Select Off,then press to function disable�

Low Blue Light ,

then press to select that function�

Image Properties�

Chapter 2. 2-4

Table 2-1. OSD functions

OSD Icon on Main

Menu

Brightness/

Contrast/DCR

Image Properties

Submenu Description

Brightness Adjusts overall brightness

DCR Enable dynamic contrast ratio�

Low Blue Light Select to enable

Adjusts intensity of red, green, and blue�

Preset mode

• Neutral

• sRGB

• Reddish

Color

• Bluish

Custom

• Red: Increases or decreases the saturation of ’

• Green: Increases or decreases the saturation of ’

image�

• Blue: Increases or decreases the saturation of ’

disable Low Blue Light

or

’ in the image�

Red

Green

’ in the image�

Blue

Controls and Adjustments

All input portsContrast Adjusts difference between light and dark areas

’ in the

All input ports

Input Signal

Scaling

Over Drive

This monitor can accept video signals through two different connectors� Most desktop computers use a HDMI connector� Select digital among OSD Controls when you use DVI connector�

- Selects HDMI

- Selects DP

Selects type of scaled image�

• Original AR: same aspect ratio with input signal�

• Full Screen: expand image to full screen�

• Respond time enhancement�

• Off

• Normal

• Exteme

Chapter 2� 2-5

Table 2-2. OSD functions

OSD Icon on Main

Menu

Options

Submenu Description

Shows resolution, refresh rate, and product details�

Information

Language

Menu Position

Factory default

Accessibility

This screen offers information only, and (does) not allow for

Note:

setting changes�

Changes languages of menu�

The selected language only affects the language of the OSD�

Note:

It has no effect on any software running on the computer�

Adjusts menu location�

Default The menu position to the default settings�

Custom

• Horizontal: Changes the horizontal position of the OSD�

• Vertical: Changes the vertical position of the OSD�

Reset all settings to the default settings�

• Cancel

• Reset

Changes button repeat rate and menu time-out setting�

Button repeat rate:

• Off

• Default

• Slow

Controls and Adjustments

All input ports

DP select

Menu time out: Set the duration of time that the OSD will remain active when no operation is performed�

Displayport version selection

• DP1�1

• DP1�2

Only displayport port

Chapter 2. 2-6

Selecting a supported display mode

The display mode of the monitor uses is controlled by the computer� Therefore, refer to your computer documentation on how to change display modes�

The image size, position and shape might be changed when the display mode changes� This is normal and the image can be re-adjusted using automatic image setup and the image controls�

Unlike CRT monitors, which require a high refresh rate to minimize icker, LCD or Flat Panel technology is inherently icker-free.

If your system has previously been used with a CRT monitor and is currently congured

Note:

to a display mode outside the range of this monitor, you may need to reattach the CRT monitor

temporarily until you have re-congured the system; preferably to 1920 x 1080 at 60 Hz, which is

a common display mode�

The display modes shown below have been optimized at the factory�

Table 2-2. Factory set display modes

Address ability Refresh rate

720 x 400 70 Hz

640 x 480 60 Hz、72 Hz、75 Hz

800 x 600 56Hz、60 Hz、72 Hz、75 Hz

1024 x 768 60 Hz、70 Hz、75 Hz

1152 x 864 75 Hz

1280 x 1024 60 Hz、70 Hz、75 Hz

1366 x 768 60 Hz

1440 x 900 60 Hz

1600 x 900 60 Hz

1680 x 1050 60 Hz

1920 x 1080 60 Hz

480p 60 Hz

576p 50 Hz

720p 50 Hz、60 Hz

1080p 50 Hz、60 Hz

Chapter 2� 2-7

Understanding power management

Power management is invoked when the computer recognizes that you have not used your mouse

or keyboard for a user-denable period. There are several states as described in the table below.

For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day�

Table 2-3. Power indicator

State Power Indicator Screen Restoring Operation Compliance

On Green Normal

Standby/Suspend Amber Blank

Off Off Blank

Press a key or move the mouse

There may be a slight delay before the image reappears�

Standby also occurs

Note:

if there is no image output to the monitor�

Press the power button

There may be a slight delay before the image reappears�

ENERGY STAR

Chapter 2. 2-8

Caring for your monitor

Be sure to turn off the power before you perform any maintenance on the monitor�

Do not:

• Apply water or liquid directly to your monitor�

• Use solvents or abrasives�

• Use ammable cleaning materials to clean your monitor or any other electrical equipment.

• Touch the screen area of your monitor with sharp or abrasive items� This type of contact may

cause permanent damage to your screen�

• Use any cleaner which contains an anti-static solution or similar additives� This may harm the coating of the screen area�

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen�

• Remove grease or nger marks with a damp cloth and a little mild detergent.

Detaching the monitor base and stand

step 1: Put the display on a at table with the back side up.

step 2: lock the stand screw counter-clockwisely

Step 3: Lift up the hinge cover and remove it�

Chapter 2� 2-9

Chapter 3. Reference information

troubleshooting information, and service information.

Monitor

Table 3-1. X24-20

Depth

Dimensions

Stand Tilt Range: -5°~30°

Image

AC/DC adapter

Height

Width

Viewable image size

Maximum height

Maximum width

Pixel pitch

Model

Rating

220.00 (8.66 in.)

433.5 mm (17.06 in.)

537.4 mm (21.2 in.)

605mm (23.8 in.)

526.85 mm (20.74 in.)

296.35mm (11.67 in.)

0.2058mm x 0.2058mm (0.0081 in.)

FSP: FSP030-FCVL1

Input: 100-240Vac, 50-60Hz, 0.8A Output: 20Vdc, 1.5A

Power consumption

Note: Power

for the monitor and the power supply combined

Normal operation

Standby/Suspend

Off

<27.6W

<0.5W (Analog), <0.5W(Digital)

<0.5W at 100Vac & 240Vac

Chapter 3. 3-1

Table 3-1. Monitor specications for type-model X24-20

Communications VESA DDC CI

Interface

HDMI

DisplayPort

Supported Display Modes

Input signal

Horizontal addressability

Vertical addressability

Clock frequency

Interface

Input signal

Horizontal addressability

Vertical addressability

Clock frequency

Horizontal frequency

Vertical frequency

Native Resolution 1920 x 1080 at 60 Hz

, 100 ohm 0�7V

TMDS

1920 pixels (max) � 1080 lines (max) � 170 MHz

DisplayPort

, 100 ohm 0�7V

TMDS

1920 pixels (max) � 1080 lines (max)

170 MHz

15 kHz - 83 kHz

50 Hz - 75 Hz

Temperature

Humidity

Operating

Storage

Shipping

Operating

Storage

Shipping

0° to 40° C (32° to 104° F)

-20° to 60° C (-4° to 140° F)

10% to 80% non-condensing

5% to 95% non-condensing

Chapter 3� 3-2

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself� Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem�

Table 3-2. Troubleshooting

Problem Possible cause Suggested action Reference

The words "Out of Range" are shown on the screen, and the power

indicator is ashing

green�

The image quality is unacceptable�

The system is set to a display mode which is not supported by the monitor�

The video signal cable is not connected with the monitor or system completely�

The color settings may be incorrect�

The automatic image setup function was not performed�

If you are replacing an old monitor, reconnect it and adjust the display mode to within the

specied range for your

new monitor�

If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer�

If these options do not work, contact the Support Center�

Be sure the signal cable

is rmly plugged into

the system and monitor�

Select another color setting from the OSD menu�

Perform automatic image setup�

"Selecting a supported display mode"on page 2-7

"Connecting and turning on your monitor"on page 1-4

"Adjusting your monitor image"on page 2-3

The power indicator is not lit and there is no image�

Screen is blank and power indicator is amber�

• The monitor’s power switch is not switched on�

• The power cord is loose or disconnected�

• There is no power at the outlet�

The monitor is in Standby/Suspend mode�

• Be sure the power cord is connected properly�

• Be sure the outlet has power�

• Power on the monitor�

• Try using another

power cord�

• Try using another electrical outlet�

• Press any key on the keyboard or move the mouse to restore operation�

• Check the Power Options settings on your computer�

"Connecting and turning on your monitor"on page 1-4

"Understanding power management"on page 2-8

Chapter 3� 3-3

Table 3-2. Troubleshooting

Problem Possible cause Suggested action Reference

The power indicator is amber, but there is no image�

One or more of the pixels appear discolored�

• Fuzzy lines in text or a blurry image�

• Horizontal or vertical lines through the image�

The video signal cable is loose or disconnected from the system or monitor�

The monitor brightness and contrast are at the lowest setting�

This is a characteristic of the LCD technology and is not an LCD defect�

• Image setup has not been optimized�

• Your system Display Properties setting have not been optimized�

Be sure the video cable is connected with the system properly�

Adjust the brightness and contrast setting on the OSD menu�

If there are more than

ve pixels missing,

contact the Support Center�

Adjust the resolution settings on your system to match the native resolution for this monitor: 1920 x 1080 at 60 Hz�

Perform automatic image setup� If automatic image setup does not help, perform manual image setup�

When working in the native resolution, you

may nd additional

improvements by adjusting the Dots Per Inch (DPI) setting on your system�

"Connecting and turning on your monitor"on page 1-4

"Adjusting your monitor image"on page 2-3

Appendix A�"Service and Support"on page A-1

"Adjusting your monitor image"on page 2-3

"Selecting a supported display mode"on page 2-7

See the Advanced section of your system’s display properties�

Manual image setup

If automatic image setup does not establish the image that you prefer, perform manual image setup�

Have your monitor powered on for about 15 minutes, until the monitor warms up�

Note:

1� Press to open the OSD menu�

2� Use or to select and press to access�

3� Use or to select manual and press to access�

4� Use or to select

5� When the image no longer looks distorted, press Enter to save the adjustments of

• Clock (pixel frequency) adjusts the number of pixels scanned by one horizontal sweep� If the frequency is not correct, the screen shows vertical stripes and the picture does not have the correct width�

• Phase adjusts the phase of the pixel clock signal� With a wrong phase adjustment, the picture has horizontal disturbances in light picture�

�

Phase

6� Press to leave the OSD menu�

Clock

and

Phase

adjustment�

and

Clock

Chapter 3. 3-4

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 7, Microsoft Windows 10�

Installing the monitor driver in Windows 7

To use the Plug and Play feature in Microsoft Windows 7, do the following:

1� Turn off the computer, all attached devices�

2� Ensure that the monitor is connected correctly�

3� Turn on the monitor and then the system unit� Allow your computer to start the Windows 7

operating system�

4� From the Lenovo website http://support.lenovo.com/docs/X24-20, nd the corresponding

monitor driver and download it to a PC to which this monitor is connected (such as a desktop)�

5� Open the

Sound

6� Click the

7� Click the

8� Click the

9� Click the

10� Click the

11� Click

12� Select

13� Click the

path:

X:\Monitor Drivers\Windows 7

(where X indicates "the folder in which the downloaded driver is located" (such as a desktop)�

Display Properties

icon� and then clicking the

Change the display settings

Advanced Settings

Monitor

Properties

Driver

Update Driver

Pick from the list of device driver program on the computer

Hard Disk

tab�

button�

tab�

, then click

button� By clicking the

window by clicking

Display

tab�

icon�

Browsethecomputertondthedriverprogram

icon�

Browse

Start, Control Panel

button, browse and point to the following

and

�

Hardware

and

�

14� Select the "

15� In the new window, select

16� After the installation is complete, delete all downloaded les and close all windows.

17� Restart the system� The system will automatically select the maximum refresh rate and

corresponding Color Matching Proles.

On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality�

Note:

Lenovo recommends using 1920 x 1080 at a refresh rate of 60 Hz�

X24-20�inf

" le and click the

X24-20

and click

button� Click the OK button�

Open

�

Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1� Turn off the computer, all attached devices�

2� Ensure that the monitor is connected correctly�

3� Turn on the monitor and then the system unit� Allow your computer to start the Windows 10

operating system�

4� From the Lenovo website http://support.lenovo.com/docs/X24-20, nd the corresponding

monitor driver and download it to a PC to which this monitor is connected (such as a desktop)�

5� On the Desktop, move mouse to bottom-right corner of screen, choose

Control Panel

6� Click the

7� Click the

8� Click the

9� Click the

10� Click the

11� Click

12� Select

13� Click the

14� directorySelect the "

15� In the new window, select

16� After the installation is complete, delete all downloaded les and close all windows.

17� Restart the system� The system will automatically select the maximum refresh rate and

Note:

Lenovo recommends using 1920 x 1080 at a refresh rate of 60 Hz�

Update Driver

Pick from the list of device driver program on the computer

you put your download drivers in�

navigate to the following directory corresponding Color Matching Proles.

On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality�

, then double click the icon of

Change the display settings

Advanced Settings

Monitor

Properties

Driver

Hard Disk

tab�

button�

tab�

, then click

button� By clicking the

X24-20�inf

icon�

Browsethecomputertondthedriverprogram

" le and click the

X24-20

and click

Hardware and Sound

tab�

Browse

Open

�

button� Click the OK button�

, and then click

�

Setting

, double click

Display

�

Getting further help

If you still can’t solve your problem, please contact the Lenovo Support Center� For more information on contacting the Support Center, please see Appendix A�"Service and Support"on page A-1

Chapter 3. 3-7

Service information

Customer responsibilities

The warranty does not apply to a product which has been damaged due to accident, misuse, abuse,

The following are examples of misuse or abuse and not covered by warranty:

• Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a

• Physical damage to covers, bezel, base and cables.

• Scratches or punctures on monitor screens.

Service parts

The following parts are for use by Lenovo service, or Lenovo aurthorized dealers, to supprot the customer warranty. Parts are for service use only. The table below shows information for model X24-20.

Table 3-3. List of service parts

moving screen saver or power management.

FRU (FIELD REPLACEABLE UNIT) PART NUMBER

01YY032

01YY033 X24-20 DP-DP cable 61BD Raven Black

01YY034 X24-20 HDMI cable 61BD Raven Black

01YY035 X24-20 - FRU Stand & Base 61BD Raven Black

54Y8998

DESCRIPTION

X24-20 - 23.8inch FRU Monitor (HDMI)

X24-20 Power Adaptor 45W

Machine Type/Model (MTM)

61BD Raven Black

COLOR

Chapter 3. 3-8

Appendix A� Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product� Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms�

Registering your option

Register to receive product service and support updates, as well as free and discounted computer accessories and content� Go to: http://www�lenovo�com/register

Online technical support

Online technical support is available during the lifetime of a product at: http://www�lenovo�com/support

Product replacement assistance or exchange of defective components also is available during the warranty period� In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location� A Lenovo technical support representative can help you determine the best alternative�

Telephone technical support

Installation and conguration support through the Customer Support Center will be available

until 90 days after the option has been withdrawn from marketing� After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion� Additional support is also available for a nominal fee�

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the

hardware and software conguration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call�

Telephone numbers are subject to change without notice� The most up-to-date telephone list for Lenovo Support is always available at: http://www�lenovo�com/support/phone

Country or Region Telephone Number

Argentina

Australia

Austria

Belgium

Bolivia

0800-666-0011 (Spanish, English)

1-800-041-267 (English)

0810-100-654 (For local rate) (German)

Warranty service and support: 02-339-36-11 (Dutch, French)

0800-10-0189 (Spanish)

Appendix A� A-1

Country or Region Telephone Number

Calls made from within the Sao Paulo region: 11-3889-8986

Brazil

Calls made from outside the Sao Paulo region: 0800-701-4815 (Portuguese)

Brunei Darussalam

Canada

Dial 800-1111 (English)

1-800-565-3344 (English, French)

Chile 800-361-213 (Spanish)

China

China (Hong Kong S�A�R�)

China (Macau S�A�R�)

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Technical Support Line: 400-100-6000 (Mandarin)

(852) 3516-8977 (Cantonese, English, Mandarin)

0800-807 / (852) 3071-3559 (Cantonese, English, Mandarin)

1-800-912-3021 (Spanish)

0-800-011-1029 (Spanish)

385-1-3033-120 (Croatian)

800-92537 (Greek)

800-353-637 (Czech)

Denmark

Dominican Republic

Ecuador

Egypt

El Salvador

Estonia

Finland

France

Germany

Greece

Warranty service and support: 7010-5150 (Danish)

1-866-434-2080 (Spanish)

1-800-426911-OPCION 4 (Spanish)

Primary: 0800-0000-850 Secondary: 0800-0000-744 (Arabic,English)

800-6264 (Spanish)

372-66-0-800 (Estonian, Russian, English)

Warranty service and support: +358-800-1-4260 (Finnish)

Warranty service and support: 0810-631-213 (hardware) (French)

Warranty service and support: 0800-500-4618 (toll-free) (German)

Lenovo Business Partner (Greek)

Appendix A� A-2

Country or Region Telephone Number

Guatemala

Honduras

Hungary

India

Indonesia

Ireland

Israel

Italy

Japan

Kazakhstan

Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)

Dial 800-0123 (Spanish)

+36-13-825-716 (English, Hungarian)

Primary: 1800-419-4666 (Tata) Secondary: 1800-3000-8465 (Reliance) Email: commercialts@lenovo�com (English and Hindi)

1-803-442-425 62 213-002-1090 (Standard Charges Apply) (English, Bahasa Indonesia)

Warranty service and support: 01-881-1444 (English)

Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English)

Warranty service and support: +39-800-820094 (Italian)

0120-000-817 (Japanese, English)

77-273-231-427 (Standard Charges Apply) (Russian, English)

Korea

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Mexico

Netherlands

New Zealand

Nicaragua

080-513-0880 (Collect call) 02-3483-2829 (Toll Call) (Korean)

371-6707-360 (Latvian, Russian, English)

370 5278 6602 (Italian, Russian, English )

ThinkServer and ThinkStation: 352-360-385-343 ThinkCentre and ThinkPad: 352-360-385-222 (French)

1-800-88-0013 03-7724-8023 (Standard Charges Apply) (English)

356-21-445-566 (English, Italian, Maltese Arabic)

001-866-434-2080 (Spanish)

020-513-3939 (Dutch)

0508-770-506 (English)

001-800-220-2282 (Spanish)

Appendix A� A-3

Country or Region Telephone Number

Norway

Panama

Peru

Philippines

Poland

Portugal

Romania

Russia

Singapore

8152-1550 (Norwegian)

Lenovo Customer Support Center: 001-866-434 (toll-free) (Spanish)

0-800-50-866 OPCION 2 (Spanish)

1-800-8908-6454 (GLOBE subscribers) 1-800-1441-0719 (PLDT subscribers) (Tagalog, English)

Laptops and tablets branded with logo Think: 48-22-273-9777 ThinkStation and ThinkServer: 48-22-878-6999 (Polish, English )

808-225-115 (Standard Charges Apply) (Portuguese)

4-021-224-4015 (Romanian)

+7-499-705-6204 +7-495-240-8558 (Standard Charges Apply) (Russian)

1-800-415-5529 6818-5315 (Standard Charges Apply) (English, Mandarin, Bahasa Malaysia)

Slovakia ThinkStation and ThinkServer: 421-2-4954-5555

Slovenia

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

386-1-2005-60 (Slovenian)

34-917-147-833 (Spanish)

9477-7357-123 (Sumathi Information systems) (English)

Warranty service and support: 077-117-1040 (Swedish)

Warranty service and support: 0800-55-54-54 (German, French, Italian)

0800-000-702 (Mandarin)

001-800-4415-734

Thailand

(+662) 787-3067 (Standard Charges Apply) (Thai, English)

Turkey

444-04-26 (Turkish)

Standard warranty support: 03705-500-900 ( local rate)

United Kingdom

Standard warranty support: 08705-500-900 (English)

United States

Uruguay

1-800-426-7378 (English)

000-411-005-6649 (Spanish)

Appendix A� A-4

Country or Region Telephone Number

Venezuela

Vietnam

0-800-100-2011 (Spanish)

120-11072 (Toll Free) 84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)

Appendix A� A-5

Appendix B� Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries� Consult your local Lenovo representative for information on the products and services currently available in your area� Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used� Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead�

However, it is the user 's responsibility to evaluate and verify the operation of any other product, program, or service�

Lenovo may have patents or pending patent applications covering subject matter described in this document� The furnishing of this document does not give you any license to these patents� You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE� Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you�

This information could include technical inaccuracies or typographical errors� Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication� Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice�

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons� The information

contained in this document does not affect or change Lenovo product specications or warranties.

Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties� All information contained in this document

was obtained in specic environments and is presented as an illustration. The result obtained in

other operating environments may vary�

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you�

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites� The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk�

Any performance data contained herein was determined in a controlled environment�Therefore, the

result obtained in other operating environments may vary signicantly. Somemeasurements may

have been made on development-level systems and there is no guaranteethat these measurements will be the same on generally available systems� Furthermore, somemeasurements may have been estimated through extrapolation� Actual results may vary� Usersof this document should verify the

applicable data for their specic environment.

Appendix B� B-1

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed� Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products� For information on recycling Lenovo products, go to:

http://www�lenovo�com/lenovo/environment/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that isthe property of the company, you must do so in accordance with the Law for Promotion ofEffective Utilization of Resources� Computers and monitors are categorized as industrial wasteand should

be properly disposed of by an industrial waste disposal contractor certied by alocal government.

In accordance with the Law for Promotion of Effective Utilization ofResources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors� For details, visit the Lenovo Web site at http:// www�lenovo�com/recycling/japan� Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-usedcomputers and monitors by the manufacturer was begun on October 1, 2003� This service is provided free of charge for home-used computers sold after October 1, 2003� For details, visit the Lenovo Web site at http://www�lenovo�com/ recycling/japan�

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavymetals or other environmental sensitive substances� To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor�

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and

Electronic Equipment Directive 2012/19/EU (WEEE) �The mark indicates

the requirement NOT to dispose the equipment as unsorted municipal

waste, but use the return and collection systems according to local law�

Appendix B� B-2

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo The Lenovo logo ThinkCenter ThinkPad ThinkVision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies�

Other company, product, or service names may be trademarks or service marks of others�

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer� Do not use the ac power cord for other devices�

Appendix B� B-3

LENOVO THINKVISION X24-20 User Manual [nl]