Lenovo ThinkVision T27hv-20 User guide
ThinkVision T27hv-20
User Guide
Machine Types: 62A9-GAR1-WW
Product numbers
A20270QT0
62A9-GAR1-WW
First Edition (July 2020)
© Copyright Lenovo 2020.
LENOVO products, data, computer software, and services have been developed exclusively at private expense
and are sold to governmental entities as commercial items as dened by 48 C.F.R. 2.101 with limited and
restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are
delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject
to restrictions set forth in Contract No. GS-35F-05925.
i
Contents
Safety information .......................................................................................... iv
General Safety guidelines .............................................................................................. iv
TCO Information ..............................................................................................................v
Chapter 1.Getting started ............................................................................1-1
Shipping contents ........................................................................................................1-1
Notice for use ................................................................................................................1-2
Product overview ..........................................................................................................1-3
Setting up your monitor ...............................................................................................1-9
Registering your option .............................................................................................1-17
Chapter 2.Adjusting and using your monitor ............................................2-1
Comfort and accessibility ............................................................................................2-1
Adjusting your monitor image .....................................................................................2-3
Smart Feature ................................................................................................................2-7
Selecting a supported display mode ..........................................................................2-9
Understanding power management ..........................................................................2-10
Caring for your monitor .............................................................................................2-11
Detaching the monitor base and stand ....................................................................2-11
Wall Mounting (Optional) ...........................................................................................2-11
Chapter 3.Reference information ................................................................ 3-1
Monitor specications ..................................................................................................3-1
Troubleshooting ............................................................................................................ 3-3
Manually installing the monitor driver ........................................................................3-5
Service information ......................................................................................................3-7
ii
Appendix A. Service and Support .............................................................. A-1
Registering your option .............................................................................................. A-1
Online technical support ............................................................................................. A-1
Telephone technical support ..................................................................................... A-1
Appendix B.Notices ..................................................................................... B-1
Recycling information ................................................................................................. B-2
Trademarks ...................................................................................................................B-3
Power cords and power adapters .............................................................................. B-3
iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
This equipment is not suitable for use in locations where children are likely to be present,
avoid hurting your child when machine falling down.
iv
TCO Information
A third-party certification according to ISO 14024
to a more sustainable product
Toward sustainable IT products
Say hello
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
products.
v
Congratulations!
This product is TCO Certified – for Sustainable IT
TCO Certified is an international third party sustainability certification for IT
products. TCO Certified ensures that the manufacture, use and recycling of
IT products reflect environmental, social and economic responsibility. Every
TCO Certified product model is verified by an accredited independent test
laboratory.
Along with meeting all requirements in TCO Certified, this product also meets the exclusive TCO
Certified Edge certif ication, recognizing best in class products in a specific sustainability attribute.
Summary of TCO Certified Criteria:
Corporate Social Responsibility
Socially responsible production - working conditions and labor law in manufacturing country
Energy Efficiency
Energy efficiency of product and power supply. Energy Star compliant, where applicable
Environmental Management System
Manufacturer must be certified according to either ISO 14001 or EMAS
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent chromium including requirements for mercury-free
products, halogenated substances and hazardous flame retardants
Design for Recycling
Coding of plastics for easy recycling. Limit on the number of different plastics used.
Product Lifetime, Product Take Back
Minimum one-year product warranty. Minimum three-year availability of spare parts. Product takeback
Packaging
Limits on hazardous substances in product packaging. Packaging prepared for recycling
Ergonomic, User-centered design
Visual ergonomics in products with a display. Adjustabi lity for user comfort (displays, headsets)
Acoustic performance – protection against sound spikes (headsets) and fan noise (projectors, computers)
Ergonomically designed keyboard (notebooks)
Electrical Safety, minimal electro -magnetic Emissions
Third Party Testing
All certified product models have been tested in an independent, accredited laboratory.
A detailed criteria set is available for download at www.tcodevelopment.com, where you can also
find a searchable database of all TCO Certified IT products.
TCO Development, the organization behind TCO Certified, has been an international driver in the
field of Sustainable IT for 20 years. Criteria in TCO Certified are developed in collaboration with
scientists, experts, users and manufacturers. Organizations around the world rely on TCO Certified
as a tool to help them reach their sustainable IT goals. We are owned by TCO, a non -profit
organization representing office workers. TCO Development is headquartered in Stockholm,
Sweden, with regional presence in North America and Asia.
For more information, please visit
www.tcodevelopment.com
vi
Chapter 1.Getting started
This User’s Guide provides detailed operation instructions for the user. For quick instruction
overview, please see the Setup Poster for brief information.
ThinkVision T27hv-20 supports Lenovo Display Control Center - ThinkColor.
Shipping contents
The product package should include the following items:
■ Information Flyer
■ Stand
■ Base
■ Flat Panel Monitor
■ Power Cord
■ USB Type C-C Cable
■ USB Type C-A Cable (for NA)
■ HDMI Cable (for PRC)
■ DisplayPort Cable (for NA)
HDMI
(for PRC)
*
USB C-C
USB C-A
(for NA)
*
(for NA)
*: Depending on many factors such as the processing capability of peripheral devices, le
attributes, and other factors related to system conguration and operating environments,
the actual transfer rate using the various USB connectors on this device will vary and is
typically slower than the data rates as dened by the respective USB specications: - 5
Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.
1-1 T27hv-20 Flat Panel Monitor User’s Guide
Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be
damaged by rough handling or excessive pressure.
1. Place your monitor with the screen face down on a soft at surface.
2. Align the stand assembly bracket to the monitor.
3. Insert the base towards monitor until it locks in place.
Note: To install a VESA mount, please see “Wall Mounting (Optional)”on page 2-11.
Chapter 1.Getting started 1-2
Product overview
This section will provide information on adjusting monitor positions, setting user controls,
and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.
Swivel
0°
-5°
With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable
viewing angle.
35°
45°
Height Adjustment
For height adjustment, user needs to press down or lift up the monitor.
1-3 T27hv-20 Flat Panel Monitor User’s Guide
45°
135mm
Monitor
- Adjust the screen position before rotating the monitor screen. (Make sure that the monitor
screen ascent to its highest point, and it inclines backward at 35°.)
- then rotate clockwise until the monitor stops at 90°.
Monitor controls
The keypad controls on the panel frame are accesses to various functions.
135mm
-5°
0°
35°
90°
90°
For information on how to utilize these keypad controls, please see “Adjusting your monitor
image”on page 2-3.
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor
Chapter 1.Getting started 1-4
IR-Camera
Your monitor has embedded integrated IR Camera Module; it can be used as a normal webcamera.
Slide the camera shutter open or close to enable/disable the camera.
a. Slide to open. b. Slide to close.
Note: Camera function only support window 10.
Windows hello
After setting up the “Windows hello” application, you can login your Window 10 operating
system with the function of face-recognition.
Note: To set up “windows hello”, please see “Windows Hello setup (Windows 10 Only)”on
page 1-16.
1-5 T27hv-20 Flat Panel Monitor User’s Guide
Glance function
Glance provides multiple functionalities by sensing your attention:
• It can protect your data from unwanted eyes using Presence Detection, Privacy Guard
and Privacy Alert.
• It allows you to multitask with greater ease. You can move windows over multiple
monitors naturally using Snap Window.
• It helps you nd your cursor when using multiple screens with Smart Pointer.
• It blurs the screen(s) you are not watching to protect your work using Smart Display.
• The Privacy Guard feature turns on your Privacy Guard display when someone is
looking above your shoulder.
• The Privacy Alert feature warns you when someone else is looking at your screen.
Please visit below website for more information of Glance by Mirametrix®.
Glance website https://help.mirametrix.com
Note:
1. Glance cannot work if camera is occupied by another application.
2. Glance may cause screen color distortion under video call.
3. Ensure the visualizer can sense you as green patten.
Chapter 1.Getting started 1-6
Webcam face tracking function
The camera will perform face tracking with Win10, after RS2 version when install special
driver, webcam could search face with windows 10 ROI , then enlarge and centre the face.
Note:
1. Your NB/PC OS should be Win 10 and after RS2 version, don’t support for Win 7or
Win10 older than RS2 version. Propose to upgrade your windows OS to latest to keep
this function stable.
2. To install special driver on NB/PC, you must download it from Lenovo website https://
pcsupport.lenovo.com/solutions/t27hv_20 and follow the instructions on page 3-7
“Manually installing the Face tracking driver in Windows 10”for details.
3. Check your CPU of NB/PC to keep high efciency (Please use adapter instead of internal
Battery when using NB.
4. Sometimes you might nd the face can be enlarged, not be centralized when your face is
in the edge of the image that camera captured, please move your face close to centre.
5. If face tracking function is updated, camera driver will be automatically updated via
system’s Windows update when NB/PC is connected to network. Don’t shut down when
you run Windows update and please follow Windows update operation guide.
6. Press menu key for 3 seconds to turn on/off face tracking.
Video/Audio Icon on/off
Connect USB cable from PC/NB to Monitor, set Advanced Settings->Video/Audio Icon on,
Video/Audio ICON will display on left bottom when Camera / Microphone is enable.
Note:
1. If USB cable is disconnected, Video/Audio ICON in OSD Advanced Settings will gray
out. You can’t select this function.
2. Video/Audio ICON is conflict with Smart Energy, it will be turn off & gray out once
Smart energy turn on.
1-7 T27hv-20 Flat Panel Monitor User’s Guide
Speaker
Your monitor has embedded a pair of speaks with 3W, and it can support DP or HDMI
audio output and USB audio output. The USB cable need plug in when you use USB audio
channel (picture2). DP or HDMI audio output doesn't need USB cable but DP or HDMI
cable (picture 1).
Picture 1 Picture 2
Use Volume control button to adjust volume.
Note:
1. To prevent possible hearing damage, do not listen at high volume levels for long periods.
Warning for excessive sound pressure from earphones and headphones. Excessive
sound pressure from earphones and headphones can cause hearing loss. Adjustment of
the equalizer to maximum increases the earphones and headphones output voltage and
therefore the sound pressure level.
2. Volume OSD synchronization support Window 10.
3. To connect T27hv-20 with C to C or C to A cable completely to prevent volume control
problem.
Chapter 1.Getting started 1-8
Loading...