Lenovo ThinkPad X230s Hardware Maintenance Manual [en, ar, bg, cs, da, de, el, es, fi, fr, he, hu, id, it, ko, nl, pl, pt, pt, ro, ru, sk, sl, sr, sv, tr, uk, zc, zh]

HardwareMaintenanceManual

ThinkPadX230s

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation underAppendixA“Notices”onpage89.

SecondEdition(April2013)

©CopyrightLenovo2013.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration “GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............1

Safetyinspectionguide............2

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices(multilingualtranslations)......4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Strategyforreplacingaharddiskdriveora

solid-statedrive............19

Importantnoticeforreplacingasystem

board................20

Howtouseerrormessage........20

StrategyforreplacingFRUsforCTO,special-bid,

andstandardmodels............20

Productdenition............20

FRUidentication...........20

Chapter3.Generalcheckout.....23

Whattodorst..............23

Checkoutguide..............24

LenovoSolutionCenter.........24

Quicktestprograms...........24

UEFIdiagnosticprogram.........25

Bootablediagnosticprograms.......25

Powersystemcheckout...........26

Checkingtheacpoweradapter......26

Checkingthebuilt-inbatterypacksand

operationalcharging..........27

Checkingthebackupbattery.......28

Chapter4.Relatedservice

information..............29

Restoringthefactorycontentsbyusingthe

productRecoveryDiscSet..........29

UsingtheWindowsrecoveryprogramsonthe

Windows8operatingsystem.........30

Passwords................32

Power-onpassword...........33

Harddiskpassword...........33

Supervisorpassword..........34

Powermanagement............34

Screenblankmode(fortheWindows7

operatingsystemonly)..........34

Sleepmode..............34

Hibernationmode...........35

Symptom-to-FRUindex...........35

Numericerrorcodes..........36

Errormessages............37

Beepsymptoms............37

No-beepsymptoms...........37

LCD-relatedsymptoms.........37

Intermittentproblems..........38

Undeterminedproblems.........38

Chapter5.Statusindicators.....41

Chapter6.Functionkeysand

combinations.............43

Chapter7.Locations.........45

Locatingcomputercontrols,connectors,and

indicators.................45

Frontview...............45

Left-sideview.............46

Bottomview..............46

LocatingFRUsandCRUs..........46

MajorFRUs..............48

LCDFRUs..............50

MiscellaneouskitsandotherFRUs.....51

LookingupFRUinformation.......51

Chapter8.FRUreplacement

notices................53

Screwnotices...............53

Retainingserialnumbers...........54

Restoringtheserialnumberofthesystem

unit.................54

RetainingtheUUID...........55

ReadingorwritingtheECAinformation...55

Chapter9.Removingorreplacinga

FRU..................57

Generalguidelines.............57

Beforeservicingthecomputer........58

Disablingthebuilt-inbatteries.......58

RemovingtheSIMcardtray........58

1010Basecoverassembly..........59

1020Frontbattery.............60

1030Rearbattery.............61

©CopyrightLenovo2013

1040Memorymodule............63

1050Harddiskdriveorsolid-statedriveanddrive

cable..................63

1060WirelessLANcard...........66

1070WirelessWANcardorM.2solid-statedrive.66

1080Speakerassembly...........68

1090Backupbattery............69

1100Thermalfanassembly.........70

1110Systemboard.............72

1120Powerbuttonboardandpowerbutton

assembly.................74

1130LCDunit...............75

1140Keyboardplate,DC-incableassembly,

keyboard,andkeyboardbezelassembly....77

2010LCDfrontsheetbezel,hinges,frontmetal

bezel,LCDpanel,andLCDcable.......80

2020LCDfrontstrapbezel,cameraand microphonecombocard,cameracable,and

antennaassembly.............84

AppendixA.Notices..........89

Trademarks................90

AppendixB.Abbreviationtable....91

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

ThinkPadX230s

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPad products.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively. BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safetyinformation” onpage1

andChapter2“Importantserviceinformation”onpage19.

Machinetypes(MT)20AH,20A3

products.

©CopyrightLenovo2013

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea ThinkPadnotebookcomputer.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage2

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8 centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan louversorcoverthemwithlabelsorstickers.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges. Donotusethistypeofmattoprotectyourselffromelectricalshock.

©CopyrightLenovo2013

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore: –Performingamechanicalinspection –Workingnearpowersupplies –Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions: –Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes. Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors, nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating placesinamachine: –Powersupplyunits –Pumps –Blowersandfans –Motorgenerators –Similarunitsaslistedabove Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs: –Usecaution;donotbecomeavictimyourself. –Switchoffpower. –Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand whetheryoucancontinuewithoutrstcorrectingtheproblem.

2HardwareMaintenanceManual

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Poweroffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbetheauthorizedtypespeciedforyourcomputer.Goto:

http://www.lenovo.com/serviceparts-lookup

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror otherliquids,orsignsofreorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto electrostaticdischarge(ESD.)ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects. ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen youarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary. –AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

Chapter1.Safetyinformation3

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

DANGER

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Chapter2.Importantserviceinformation

Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported bythismanual:

•“StrategyforreplacingFRUs”onpage19 –“Strategyforreplacingaharddiskdriveorasolid-statedrive”onpage19 –“Importantnoticeforreplacingasystemboard”onpage20 –“Howtouseerrormessage”onpage20

•“StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels”onpage20 –“Productdenition”onpage20 –“FRUidentication”onpage20

Important:

•AdvisecustomerstocontacttheLenovo obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor LenovoSupportareavailableat: http://www.lenovo.com/support/phone

•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo authorizedservicetechniciansareavailableinthefollowingsupportsite: http://www.lenovoservicetraining.com/ion/

CustomerSupportCenteriftheyneedanyassistancein

StrategyforreplacingFRUs

Beforereplacingparts:

Ensurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs listedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore completingtheserviceaction.

Todownloadsoftwarexes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDriversand followtheinstructionsonthescreen.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe originalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem, reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror. Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange. ReplaceonlytheFRUthatchangedthesymptoms.

Strategyforreplacingaharddiskdriveorasolid-statedrive

Alwaystrytorunalow-levelformatbeforereplacingaharddiskdriveorasolid-statedrive.Thiswillcause allcustomerdataonthedrivetobelost.Besurethatthecustomerhasacurrentbackupofthedata beforedoingthistask.

Attention:Thedrivestartupsequenceinthecomputeryouareservicingmayhavebeenchanged.Be extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect drive,dataorprogramscanbeoverwritten.

Importantnoticeforreplacingasystemboard

Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan causedamagetothosecomponents,andmaycauseasystemmalfunction.

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBGA(BallGridArray)chipset.

Howtouseerrormessage

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed, beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemayalsocausefalseerror codes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU Indexforthecomputeryouareservicing.

StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels

ThistopicprovidesinformationaboutthemodeltypesandFRUidentication.

Productdenition

Thistopicintroducesdifferentmodeltypesandhowtoidentifyeachtype.

DynamicCongureT oOrder(CTO)model

ThismodelprovidestheabilityforacustomertocongureaLenovosolutionfromaWebsite,andhavethis congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabeland eSupportwillloadtheseproductsasthe4-characterMT ,4-charactermodel,and2-charactercountrycode. Themodelis“CTO1”andthedefaultcountrycodeis“WW”(example:20AACTO1WW).

Special-bidmodel

ThismodelisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique MTMconsistsofa4-characterMT,a4-charactermodel,andanumeric2-charactercountrycodeisprovided tothecustomertoplaceorders(example:20AA000955).Thecountrycodeassignedisnumericanddoes notdesignateaspeciccountryorregion.ThecustommodelfactsheetfortheMTMindicateswhichcountry thespecial-bidMTMissetupfor.Special-bidofferingisnotgenerallyannounced.

Standardmodel

Standardmodels(xedconguration)areannouncedandofferedtoallcustomers.TheMTMportionofthe machinelabelconsistsofa4-characterMT ,a4-charactermodel,andanalphabetic2-charactercountry code.Thecountrycodeassignedisalphabeticandrepresentsadesignatedcountryorregion(example: 20AA0009UK).

FRUidentication

UseLenovoeSupporttoidentifymajorFRUs,FRUpartnumbers,andFRUdescriptionsforaproductatan MT-serialnumberlevel.ExamplesofmajorFRUsareharddiskdrive,systemboard,liquidcrystaldisplay (LCD),andmemorymodule.

ToidentifythemajorFRUsforaproduct,dothefollowing:

1.Goto: http://www.lenovo.com/support

2.ClickWarranty&Services.

20HardwareMaintenanceManual

3.ClickCheckWarrantyStatus.

4.OntheWarrantyStatusLookuppage,clickPartsLookup.

5.T ypeyourmachinetypeandserialnumber,andthenclickSubmit.

eSupportalsocanbeusedtoviewthegeneralFRUlistforaproduct.

TogetthegeneralFRUlistforaproduct,dothefollowing:

1.Goto: http://www.lenovo.com/support

2.ClickParts&Accessories.

3.Followtheinstructionsonthescreentoselectproduct.

4.ClickProductsandPartsDetail.

5.OnthePRODUCTANDPARTSDETAILpage,clickthePartsDetailtabtoviewtheFRUlist.

Note:TheFRUlistisagenerallistofcomponentsanddoesnotcontainspecicmodelinformation.

Chapter2.Importantserviceinformation21

22HardwareMaintenanceManual

Chapter3.Generalcheckout

Thischapterintroducesfollowinginformation:

•“Whattodorst”onpage23

•“Checkoutguide”onpage24 –“LenovoSolutionCenter”onpage24 –“Quicktestprograms”onpage24 –“UEFIdiagnosticprogram”onpage25 –“Bootablediagnosticprograms”onpage25

•“Powersystemcheckout”onpage26

Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.

Importantnotes:

•Onlycertiedtrainedpersonnelshouldservicethecomputer.

•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.

•WhenyoureplaceFRUs,itisrecommendedusenewnylon-coatedscrews.

•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Thesequence ofthedrivesinthecomputerthatyouareservicingmighthavebeenaltered.Ifyouselectanincorrect drive,dataorprogramsmightbeoverwritten.

•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,ensurethatthe modelofthemachineandtheFRUpartnumberarecorrectbyreferringtothewebsite: http://www.lenovo.com/serviceparts-lookup

•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccur foravarietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation, electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.Ifyou suspectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,do notreplacetheFRU.

•BecarefulnottoreplaceanondefectiveFRU.

Whattodorst

WhenyoureturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformorparts returnformthatyouattachtoit:

1.Nameandphonenumberofservicetechnician

2.Dateofservice

3.Dateonwhichthemachinefailed

4.Dateofpurchase

5.Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms

6.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected

7.FailingFRUnameandpartnumber

8.Machinetype,modelnumber,andserialnumber

9.Customer'snameandaddress

Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthecomputerdamage wascausedbymisuse,accident,modication,unsuitablephysicaloroperatingenvironment,orimproper maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty andsomesymptomsthatmightindicatethatthesystemwassubjectedtostressbeyondnormaluse.

Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty byreferringtothefollowinglist:

Thefollowingarenotcoveredunderwarranty:

•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped

•Scratched(cosmetic)parts

•Distortion,deformation,ordiscolorationofthecosmeticparts

•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce

•Damagecausedbyliquidspilledintothesystem

•DamagecausedbytheimproperinsertionofaPCcardortheinstallationofanincompatiblecard

•Fusesblownbyattachmentofanonsupporteddevice

•Forgottencomputerpassword(makingthecomputerunusable)

•Stickykeyscausedbyspillingaliquidontothekeyboard

•Useofanincorrectacpoweradapteronlaptopproducts

Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:

•Missingpartsmightbeasymptomofunauthorizedserviceormodication.

•Checkforobviousdamagetoaharddiskdrive.Ifthespindleofaharddiskdrivebecomesnoisy,thehard diskdrivemighthavebeendroppedorsubjecttoexcessiveforce.

Checkoutguide

UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadnotebook computers.

Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon-ThinkPadproducts, prototypecards,ormodiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.

1.Identifythefailingsymptomsinasmuchdetailaspossible.

2.Verifythesymptoms.T rytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe operation.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along withhintsandtipsformaximumsystemperformance.

TheLenovoSolutionCenterprogramisavailablefordownloadat: http://www.lenovo.com/diags

ToruntheLenovoSolutionCenterprogram,gotoControlPanelandclickSystemandSecurity➙Lenovo- SystemHealthandDiagnostics,andthenfollowtheinstructionsonthescreen.

FormoreinformationabouttheLenovoSolutionCenterprogram,refertothehelpinformationsystem oftheprogram.

Quicktestprograms

Runquicktestprogramstotroubleshootandresolvecomputerproblems,especiallywhenthecomputer doesnothavetheLenovoSolutionCenterprograminstalled.

Lenovoprovidesthefollowingquicktestprograms:

•LenovoHardDriveQuickT est:Usethisprogramtotroubleshootandresolveinternalstorageproblems.

•LenovoMemoryQuickT est:Usethisprogramtotroubleshootandresolvememorymoduleproblems.

24HardwareMaintenanceManual

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