Lenovo ThinkPad X1 Carbon Warranty and Service Guide [en, da, fi, hr, it, nb, nl, th]

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Warranty and Service

ThinkPad X1 Carbon

Machine Types: 20BS and 20BT

http://www.lenovo.com/support
California BC mark
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Contents

Service, support, and warranty informat ion
Electronic emission notices
Recycling and environmental information
Legal information

Service, support, and warranty information

The following information describes the technical support that is available for your product during the warranty period and throughout the life of your product. Online technical support is available during the lifetime of a product at http://www.lenovo.com/support. If you purchased Lenovo services, refer to the following terms and conditions for detailed information:
For Lenovo Warranty Service Upgrades or Extensions, go to: http://support.lenovo.com/lwsu
For Lenovo Accidental Damage Protection Services, go to: http://support.lenovo.com/ladps
Warranty Information
Lenovo® provides a warranty period for your computer. To check the warranty status of your computer, go to http://www.lenovo.com/warranty-status, and then follow the instructions on the screen. Your computer is covered by the terms of the Lenovo Limited Warranty (LLW), version L505-0010-02 08/2011. The LLW is displayed on your computer during the initial setup. If you cannot view the LLW either from your computer or from the Web site (http://www.lenovo.com/warranty/llw_02), contact your local Lenovo office or reseller to obtain a printed version. After the initial setup has been completed, you can view the warranty information from your computer by doing the following:
®
Windows
From the Microsoft® Windows desktop, click Start → All Programs → Lenovo Device Experience → Lenovo Warranty.
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go to
3. Click Warranty Information.
Windows 10:
1. Open the Start menu and then click Lenovo Companion. If Lenovo
2. Click Support Warranty & Services.
7:
the Apps screen. If you are using a touch screen, swipe up to go to the Apps screen.
Companion is not displayed on the Start menu, click All apps to display all programs, and then click Lenovo Companion.
Customer Replaceable Units
Important: Telephone numbers are subject to change without notice. The available at: http://www.lenovo.com/support/phone
Country or region
Telephone number
Algeria
+33 6 7348 1739 (French, Spanish)
Anguilla
1-800-426-7378 (English)
Antigua and Barbuda
1-800-426-7378 (English)
Argentina
0800-666-0011 (Spanish, English )
Armenia
0-60690077 (Russian, English)
Australia
1800 041 267 (English)
Austria
0810-100-654 (German)
Bahamas
1-800-426-7378 (English)
Bahrain
Kanoo IT: 00 973 1771 1722
(Arabic, English)
Bangladesh
AWSP Flora Limited: Email: hasan_reaz@globalbrand.com.bd
Belarus
8-256400184 (Russian, English)
Belgium
02-339-36-11 (Warranty service and support) (Dutch, French)
Bermuda
1-800-426-7378 (English)
Bolivia
0800-10-0189 (Spanish)
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. To view the instructions on replacing the CRUs, see the respective section in the User Guide. The following table lists the CRUs for your computer. The CRUs for your computer are listed as the following:
Self-service CRUs
ac power adapter and power cord
TrackPoint
Base cover
Solid-state drive
Wireless LAN card
Wireless WAN card (on some models)
®
cap
Worldwide telephone technical support
This section lists Lenovo Support telephone numbers. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller or Lenovo marketing representative. Before contacting a Lenovo technical support representative, have the following information available: model and serial number, the exact wording of any error message, and a description of the problem.
most up-to-date telep hone list for the Customer Suppo rt Center is always
0800-266-1583
(Standard charges apply)
Bahrain Business Machine LLC: 00 973 1758 4302
70-200-6853 88-0171-000-0000 (Mobile)
(Standard charges apply)
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Brazil
Calls made from within the Sao Paulo region: 11-3889-8986 (Portuguese)
Brunei
Dial 800-1111, and then dial (Bahasa Melayu, English)
Canada
1-800-565-3344 (English, French)
Cayman Islands
1-800-426-7378 (English)
Chile
800-361-213 (Spanish)
China
Technical Support Line: (Mandarin)
Colombia
01-800-011-0227 (Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
385-1-3033-120 (Hrvatski)
Cyprus
800-92537 (Greek)
Czech Republic
800-353-637 (Czech)
Denmark
7010-5150 (Warranty service and support) (Danish)
Dominican Republic
1-866-434-2080 (Spanish) Ecuador
1-800-426911-OPCION 4 (Spanish)
Egypt
Primary: 0800-0000-850 Secondary: 0800-0000-744 (Arabic, English)
El Salvador
800-6264 (English)
Estonia
372-66-0-800 (Estonian, Russian, English)
Finland
358-800-1-4260 (Warranty service and support) (Finnish)
France
Hardware: 0810-631-213 (Warranty service and support) (French)
Georgia
995-706-777-826 (Russian, English)
Germany
0800-500-4618 (Gebührenfrei) (Garantieservice und Support) (German)
Greece
Contact the nearest Lenovo Business Partner
Grenada
1-800-426-7378 (English)
Guatemala
Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)
Honduras
800-0123 (Spanish)
Hong Kong
(852) 3516-8977 (Cantonese, English, Mandarin)
Hungary
+ 36-13-825-716 (English, Hungarian)
India
(Primary) 1800-419-4666 (Tata)
(English, Hindi)
Indonesia
1-803-442-425
(English, Bahasa Indonesia)
Ireland
1-881-1444 (Warranty service and support) (English)
Israel
972-3-531-3900 (Givat Shmuel Service Center) (Hebrew, English)
Italy
39-800-820-094 (Warranty service and support) (Italian)
Jamaica
1-800-426-7378 (English)
Japan
0120-000-817 (Japanese, English)
Jordan
Jordan Business Systems:
(Arabic, English)
Calls made from outside the Sao Paulo region: 0800-701-4815
Darussalam
866-273-5446
400-100-6000
01-800-912-3021
(Standard charges apply)
(Secondary) 1800-3000-8465 (Reliance) Email: commercialts@lenovo.com
62 213-002-1090 (Standard charges apply)
00-962-6-500-0999 Ext 713/127 General Computer & Electronic (GCE): 00-962-6-551-3879
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