The following information describes the technical support that is
available for your product during the warranty period and throughout the
life of your product. Online technical support is available during the
lifetime of a product at http://www.lenovo.com/support.
If you purchased Lenovo services, refer to the following terms and
conditions for detailed information:
•For Lenovo Warranty Service Upgrades or Extensions, go to:
http://support.lenovo.com/lwsu
•For Lenovo Accidental Damage Protection Services, go to:
http://support.lenovo.com/ladps
Warranty Information
Lenovo provides a warranty period for your computer. To check the
warranty status of your computer, go to
http://www.lenovo.com/warranty-status, and then follow the instructions
on the screen.
Your computer is covered by the terms of the Lenovo Limited Warranty
(LLW ), version L505-0010-02 08/2011. The LLW is displayed on your
computer during the initial setup. After the initial setup has been
completed, you can view the warranty information from your computer by
doing the following:
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go to
the Apps screen. If you are using a touch screen, swipe up to go to
the Apps screen.
3. Click or tap Warranty Information.
Windows 7:
From the Windows desktop, click Start → All Programs → Lenovo
Device Experience → Lenovo Warranty.
If you cannot view the LLW either from your computer or from the Web
site (http://www.lenovo.com/warranty/llw_02), contact your local Lenovo
office or reseller to obtain a printed version.
Customer Replaceable Units
Customer Replaceable Units (CRUs) are parts that can be upgraded or
replaced by the customer. To view the instructions on replacing the
CRUs, see the respective section in the User Guide. The following table
lists the CRUs for your computer.
The CRUs for your computer are listed as the following:
Self-service CRUs
Important: Telephone numbers are subject to change without
+32 (0)2 339 3611 (Warranty service and support) (Dutch,
French)
Bolivia
0800-10-0189 (Spanish)
Brazil
Calls made from within the Sao Paulo region:
(Brazilian Portuguese)
Brunei
Dial 800-1111, then dial 866-273-5446
(English and Bahasa Melayu)
2
• ac power adapter and power cord
• TrackPoint cap
• Base cover
• Solid-state drive
• Wireless LAN card
• Wireless WAN card (on some models)
Worldwide telephone technical support
This section lists Lenovo Support telephone numbers. If you cannot find
the support telephone number for your country or region, contact your
Lenovo reseller or Lenovo marketing representative.
Before contacting a Lenovo technical support representative, have the
following information available: model and serial number, the exact
wording of any error message, and a description of the problem.
notice. The most up-to-date telephone list for the Customer
Support Center is always available
Central Africa: Contact the nearest Lenovo Business
(11) 3889-8986
Calls made from outside the Sao Paulo region:
0800-701-4815
Canada
1-800-565-3344 (English, French)
Caribbean
(Bermuda,
Tortola)
1-800 426 7378 (English)
Chile
800-361-213 (Spanish)
China
Technical Support Line
800-990-8888, 86-10-58851110 (Mandarin)
Colombia
1-800-912-3021 (Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
0800-0426, +385 1 6110095 (calls out side of Croatia)
Cyprus
80092537 (Greek)
Czech
Republic
800-353-637
Denmark
4520-8200
(Danish)
Dominican
Republic
1-866-434-2080 (Spanish)
Ecuador
1-800-426911 OPCION 4 (Spanish)
Egypt
800-0000-418 (Toll free)
(English, Arabic)
El Salvador
800-6264 (Spanish)
Estonia
+372 66 00 800, +372 6776793
Finland
09-459-6960
(Finnish)
France
Hardware: 0810-631-213 (Warranty service and support)
(French)
Germany
0800-5004618 (Gebührenfrei) (Garantieservice und
Support)
Greece
Contact the nearest Lenovo Business Partner (Greek)
Guatemala
1800-624-0051 (Spanish)
Honduras
Tegucigalpa: 232-4222
(Spanish)
Hong Kong
(852) 3071-3561
(Cantonese, English, Mandarin)
3
Jamaica,
7010-5150 (Warranty service and support)
002-02-2594-8500 (Standard charges apply)
358-800-1-4260 (Warranty service and support)
San Pedro Sula: 552-2234
Hungary
+36 1 3825716
+36 1 3825720
(English, Hungarian)
India
1800 3000 THINK (1800 3000 8465) (Reliance)
Email: Commercialts@lenovo.com (English and Hindi)
Indonesia
001-803-442-425
(English, Bahasa Indonesia)
Ireland
01-881-1444 (Warranty service and support)
(English)
Israel
Givat Shmuel Service Center:
(Hebrew and English)
Italy
39-800-820094 (Warranty service and support)
(Italian)
This device has been tested and found to comply with the limits for a
Class B digital device. The User Guide for this product provides the
complete Class B compliance statements that are applicable for this
device.
Korean Class B compliance statement
European Union conformity
7
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
Radio and Telecommunications Terminal Equipment
Directive
This product is in compliance with the essential requirements and other
relevant provisions of the Radio and Telecommunications Terminal
Equipment Directive, 1999/5/EC. The Declaration of Conformity
information is located in the Regulatory Notice, which you can download
from the Lenovo Support Web site.
Recycling and environmental information
Lenovo encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. Lenovo
offers a variety of programs and services to assist equipment owners in
recycling their IT products. For information on recycling Lenovo products,
go to:
http://www.lenovo.com/recycling
Important WEEE information
Electrical and electronic equipment marked with the
symbol of a crossed-out wheeled bin may not be
disposed as unsorted municipal waste. Waste of
electrical and electronic equipment (WEEE) shall be
treated separately using the collection framework
available to customers for the return, recycling, and
treatment of WEEE.
Country-specific information is available at:
http://www.lenovo.com/recycling
Recycling information for Japan
Recycling information for China
ditional recycling statements
8
Ad
Additional information about recycling computer components and
batteries is in your User Guide.
Restriction of Hazardous Substances Directive (RoHS)
European Union RoHS
Lenovo products sold in the European Union, on or after 3 January 2013
meet the requirements of Directive 2011/65/EU on the restriction of the
use of certain hazardous substances in electrical and electronic
equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo progress on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communicatio
n.pdf
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey
Directive on the Restriction of the Use of Certain Hazardous Substances
in Electrical and Electronic Equipment (EEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011
China RoHS
The information in the following table is applicable for products
manufactured on or after January 1, 2015 for sale in the People’s
Republic of China.
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