Lenovo ThinkPad X1 Carbon Warranty and Service Guide [sl]

Warranty and Service
Guide
ThinkPad X1 Carbon
Machine Types: 20BS and 20BT
California BC mark
Contents
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Service, support, and warranty information
Electronic emission notices
Recycling and environmental information
Legal information
Service, support, and warranty information
The following information describes the technical support that is available for your product during the warranty period and throughout the life of your product. Online technical support is available during the lifetime of a product at http://www.lenovo.com/support. If you purchased Lenovo services, refer to the following terms and conditions for detailed information:
For Lenovo Warranty Service Upgrades or Extensions, go to: http://support.lenovo.com/lwsu
For Lenovo Accidental Damage Protection Services, go to: http://support.lenovo.com/ladps
Warranty Information
Lenovo provides a warranty period for your computer. To check the warranty status of your computer, go to http://www.lenovo.com/warranty-status, and then follow the instructions on the screen. Your computer is covered by the terms of the Lenovo Limited Warranty (LLW ), version L505-0010-02 08/2011. The LLW is displayed on your computer during the initial setup. After the initial setup has been completed, you can view the warranty information from your computer by doing the following:
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go to
the Apps screen. If you are using a touch screen, swipe up to go to the Apps screen.
3. Click or tap Warranty Information.
Windows 7:
From the Windows desktop, click Start → All Programs → Lenovo Device Experience → Lenovo Warranty.
If you cannot view the LLW either from your computer or from the Web site (http://www.lenovo.com/warranty/llw_02), contact your local Lenovo office or reseller to obtain a printed version.
Customer Replaceable Units
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. To view the instructions on replacing the CRUs, see the respective section in the User Guide. The following table lists the CRUs for your computer. The CRUs for your computer are listed as the following:
Self-service CRUs
Important: Telephone numbers are subject to change without
at: http://www.lenovo.com/support/phone
Country or region
Telephone number
Africa
South Africa: 0800110756 (English, Afrikaans)
Partner
Algeria
+33 6 7348 1739 (French, English)
Argentina
0800-666-0011 (Spanish)
Australia
1800 041 267 (English)
Austria
01-24592-5901 (German)
Bahrain
Kanoo IT: 00 973 1771 1722 Bahrain Business Machine LLC: 00 973 1758 4302
Belgium
+32 (0)2 339 3611 (Warranty service and support) (Dutch, French)
Bolivia
0800-10-0189 (Spanish)
Brazil
Calls made from within the Sao Paulo region:
(Brazilian Portuguese)
Brunei
Dial 800-1111, then dial 866-273-5446 (English and Bahasa Melayu)
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ac power adapter and power cord
TrackPoint cap
Base cover
Solid-state drive
Wireless LAN card
Wireless WAN card (on some models)
Worldwide telephone technical support
This section lists Lenovo Support telephone numbers. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller or Lenovo marketing representative. Before contacting a Lenovo technical support representative, have the following information available: model and serial number, the exact wording of any error message, and a description of the problem.
notice. The most up-to-date telephone list for the Customer Support Center is always available
Central Africa: Contact the nearest Lenovo Business
(11) 3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815
Canada
1-800-565-3344 (English, French)
Caribbean
(Bermuda,
Tortola)
1-800 426 7378 (English)
Chile
800-361-213 (Spanish)
China
Technical Support Line 800-990-8888, 86-10-58851110 (Mandarin)
Colombia
1-800-912-3021 (Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
0800-0426, +385 1 6110095 (calls out side of Croatia)
Cyprus
80092537 (Greek)
Czech Republic
800-353-637
Denmark
4520-8200
(Danish)
Dominican Republic
1-866-434-2080 (Spanish) Ecuador
1-800-426911 OPCION 4 (Spanish)
Egypt
800-0000-418 (Toll free)
(English, Arabic)
El Salvador
800-6264 (Spanish)
Estonia
+372 66 00 800, +372 6776793
Finland
09-459-6960
(Finnish)
France
Hardware: 0810-631-213 (Warranty service and support) (French)
Germany
0800-5004618 (Gebührenfrei) (Garantieservice und Support)
Greece
Contact the nearest Lenovo Business Partner (Greek)
Guatemala
1800-624-0051 (Spanish)
Honduras
Tegucigalpa: 232-4222
(Spanish)
Hong Kong
(852) 3071-3561 (Cantonese, English, Mandarin)
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Jamaica,
7010-5150 (Warranty service and support)
002-02-2594-8500 (Standard charges apply)
358-800-1-4260 (Warranty service and support)
San Pedro Sula: 552-2234
Hungary
+36 1 3825716
+36 1 3825720
(English, Hungarian)
India
1800 3000 THINK (1800 3000 8465) (Reliance)
Email: Commercialts@lenovo.com (English and Hindi)
Indonesia
001-803-442-425 (English, Bahasa Indonesia)
Ireland
01-881-1444 (Warranty service and support) (English)
Israel
Givat Shmuel Service Center:
(Hebrew and English)
Italy
39-800-820094 (Warranty service and support) (Italian)
Jamaica
1-800 426 7378 (English)
Japan
0120-000-817 (Japanese, English)
Jordan
Jordan Business Systems:
00 962 6 551 3879 (English, Arabic)
Kazakhstan
+77-273-231-427 (Standard Charges Apply) (Russian, English)
Korea
080-513-0880 (Toll free) (Korean)
Kuwait
Easa Hussain Al Yousifi: 00 965 2244 5280
25456251
Latvia
+371 7070360
Lebanon
Quantech: 00 961 1999 500
El Haceb S.A.L: 00 961 1771 300
Lithuania
+370 5 278 66 00
Libya
+33 6 7348 1739 (French, English)
Luxembourg
+352 360 385 222 (French)
Macau
0800-807 /
(Cantonese, English, Mandarin)
Macedonia
1800-88-0013 (English, Bahasa Melayu)
Malaysia
1800-88-0013 (English, Bahasa Melayu)
Malta
+35621445566
Mexico
001-866-434-2080 (Spanish)
Middle East
+44 (0)1475-555-055
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1800-419-4666 (Tata)
+972-3-531-3900
00 962 6 5000999 (ext. 713/127) General Computer & Electronic (GCE):
AM. KHORAFI: 00 965 2200 1100 1127 Khorafi Business Machines (KBM): 00 965 2259 4611 Diyar United Company: 00 965 4378 383 Redington Kuwait: 00 965 2433 3203, 25456250 /
Computer Business Machine (CBM): 00 961 1680 180
(852) 3071-3559
Morocco
+212 5 22 509035
+212 5 22 509017
(Arabic)
Netherlands
+31 (0)20 513 3939 (Dutch)
New Zealand
0508 770 506 (English) Nicaragua
001-800-220-1830 (Spanish)
Norway
8152-1550 (Warranty service and support) (Norwegian)
Oman
Khimji Ramdas Computer Communication Systems:
00 968 2455 9831
Pakistan
International Office Products (pvt) Ltd.:
00 92 21 568 9823
Panama
206-6047
(Spanish)
Paraguay
009-800-52-10026 (Spanish)
Peru
0-800-50-866 OPCION 2 (Spanish)
Philippines
180089086454 (GLOBE subscribers)
(Tagalog, English)
Poland
+48 22 760 7300 (Polish)
Portugal
+351 21 892 7046 (Portuguese)
Qatar
Al Mana Computer Services: 00 974 4489 966 (ext. 1992) Qatar Computer Services W.L.L: 00 974 4441 212
Romania
+4-021-224-4015
Russia
8-800-555-0317 (Toll free number) (Russian, English)
Saudi Arabia
800 85 000 52 (Standard Charges Apply)
(English, Arabic)
Singapore
1-800-818-5219 (English, Mandarin, Bahasa Malaysia)
Slovakia
+421-2-4974 -8888
Slovenia
+386-1-200-50-60 (Slovenian)
Spain
+34 91-714-7983 (Spanish)
Sri Lanka
+9411 2493547, +9411 2493548 (English)
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00 968 2469 6255 Overseas Business Machines (OBM): 00 968 2460 1072, 2460 5018 Gulf Business Machines Services (GBMS):
00 92 212 422 569, 00 92 213 241 2023 Selling Business Systems:
001-866-434-2080 (Lenovo Customer Support Center ­Toll free)
180014410719 (PLDT sbuscribers)
Sweden 08-477-4420
Thailand
001 800 4415 734 (Thai, English)
Turkey
0212 336 03 66
(Turkish)
Ukraine
044 362 42 81 (Standard Charges Apply) (Ukrainian, Russian, English)
United Arab Emirates
800 035702810 (Standard Charges Apply)
(English, Arabic)
United Kingdom
08705-500-900 (Standard warranty support) (English)
United States
1-800-426-7378 (English)
Uruguay
000-411-005-6649 (Spanish)
Venezuela
0-800-100-2011 (Spanish)
Vietnam
120-11072 (Toll Free)
(Vietnamese, English)
Yemen
Al Khirbash and Agencies:
00-967 3 213909
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077-117-1040 (Warranty service and support) (Swedish)
Switzerland 0800-55-54-54 (Warranty service and support)
(German, French, Italian)
Taiwan 0800-000-702 (Mandarin)
00800 448 825 165 (Turkce)
+(84) 8 3521 8000 (Standard Charges Apply)
00 967 1209 8278 Yemen Business Machines (YBM): 00-967 3 213324 00-967 3 214655
Lenovo product service information for Taiwan
Electronic emission notices
This device has been tested and found to comply with the limits for a Class B digital device. The User Guide for this product provides the complete Class B compliance statements that are applicable for this device.
Korean Class B compliance statement
European Union conformity
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EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
Radio and Telecommunications Terminal Equipment Directive
This product is in compliance with the essential requirements and other relevant provisions of the Radio and Telecommunications Terminal Equipment Directive, 1999/5/EC. The Declaration of Conformity information is located in the Regulatory Notice, which you can download from the Lenovo Support Web site.
Recycling and environmental information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling
Important WEEE information
Electrical and electronic equipment marked with the symbol of a crossed-out wheeled bin may not be disposed as unsorted municipal waste. Waste of electrical and electronic equipment (WEEE) shall be treated separately using the collection framework available to customers for the return, recycling, and treatment of WEEE. Country-specific information is available at: http://www.lenovo.com/recycling
Recycling information for Japan
Recycling information for China
ditional recycling statements
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Ad
Additional information about recycling computer components and batteries is in your User Guide.
Restriction of Hazardous Substances Directive (RoHS)
European Union RoHS
Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communicatio n.pdf
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011
China RoHS
The information in the following table is applicable for products manufactured on or after January 1, 2015 for sale in the People’s
Republic of China.
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