Lenovo ThinkPad X1 Carbon Warranty and Service Guide [sv]

Warranty and Service
Guide
ThinkPad X1 Carbon
Machine Types: 20BS and 20BT
California BC mark
Contents
1
Service, support, and warranty information
Electronic emission notices
Recycling and environmental information
Legal information
Service, support, and warranty information
The following information describes the technical support that is available for your product during the warranty period and throughout the life of your product. Online technical support is available during the lifetime of a product at http://www.lenovo.com/support. If you purchased Lenovo services, refer to the following terms and conditions for detailed information:
For Lenovo Warranty Service Upgrades or Extensions, go to:
http://support.lenovo.com/lwsu
For Lenovo Accidental Damage Protection Services, go to:
http://support.lenovo.com/ladps
Warranty Information
Lenovo provides a warranty period for your computer. To check the warranty status of your computer, go to http://www.lenovo.com/warranty-status, and then follow the instructions on the screen. Your computer is covered by the terms of the Lenovo Limited Warranty (L LW ), version L505-0010-02 08/2011. The LLW is displayed on your computer during the initial setup. After the initial setup has been completed, you can view the warranty information from your computer by doing the following:
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. If you are using a touch screen, swipe up to go to the Apps screen.
3. Click or tap Warranty Information.
Windows 7:
From the Windows desktop, click Start → All Programs → Lenovo Device Experience → Lenovo Warranty.
If you cannot view the LLW either from your computer or from the Web site (http://www.lenovo.com/warranty/llw_02), contact your local Lenovo office or reseller to obtain a printed version.
Customer Replaceable Units
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. To view the instructions on replacing the CRUs, see the respective section in the User Guide. The following table lists the CRUs for your computer. The CRUs for your computer are listed as the following:
Self-service CRUs
Important: Telephone numbers are subject to change without
at: http://www.lenovo.com/support/phone
Country or region
Telephone number
Africa
South Africa: 0800110756 (English, Afrikaans)
Partner
Algeria
+33 6 7348 1739 (French, English)
Argentina
0800-666-0011 (Spanish)
Australia
1800 041 267 (English)
Austria
01-24592-5901 (German)
Bahrain
Kanoo IT: 00 973 1771 1722 Bahrain Business Machine LLC: 00 973 1758 4302
Belgium
+32 (0)2 339 3611 (Warranty service and support) (Dutch, French)
Bolivia
0800-10-0189 (Spanish)
Brazil
Calls made from within the Sao Paulo region:
(Brazilian Portuguese)
Brunei
Dial 800-1111, then dial 866-273-5446 (English and Bahasa Melayu)
2
ac power adapter and power cord
TrackPoint cap
Base cover
Solid-state drive
Wireless LAN card
Wireless WAN card (on some models)
Worldwide telephone technical support
This section lists Lenovo Support telephone numbers. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller or Lenovo marketing representative. Before contacting a Lenovo technical support representative, have the following information available: model and serial number, the exact wording of any error message, and a description of the problem.
notice. The most up-to-date telephone list for the Customer Support Center is always available
Central Africa: Contact the nearest Lenovo Business
(11) 3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815
Canada
1-800-565-3344 (English, French)
Caribbean
(Bermuda,
Tortola)
1-800 426 7378 (English)
Chile
800-361-213 (Spanish)
China
Technical Support Line 800-990-8888, 86-10-58851110 (Mandarin)
Colombia
1-800-912-3021 (Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
0800-0426, +385 1 6110095 (calls out side of Croatia)
Cyprus
80092537 (Greek)
Czech Republic
800-353-637
Denmark
4520-8200
(Danish)
Dominican Republic
1-866-434-2080 (Spanish) Ecuador
1-800-426911 OPCION 4 (Spanish)
Egypt
800-0000-418 (Toll free)
(English, Arabic)
El Salvador
800-6264 (Spanish)
Estonia
+372 66 00 800, +372 6776793
Finland
09-459-6960
(Finnish)
France
Hardware: 0810-631-213 (Warranty service and support) (French)
Germany
0800-5004618 (Gebührenfrei) (Garantieservice und Support)
Greece
Contact the nearest Lenovo Business Partner (Greek)
Guatemala
1800-624-0051 (Spanish)
Honduras
Tegucigalpa: 232-4222
(Spanish)
Hong Kong
(852) 3071-3561 (Cantonese, English, Mandarin)
3
Jamaica,
7010-5150 (Warranty service and support)
002-02-2594-8500 (Standard charges apply)
358-800-1-4260 (Warranty service and support)
San Pedro Sula: 552-2234
Hungary
+36 1 3825716
+36 1 3825720
(English, Hungarian)
India
1800 3000 THINK (1800 3000 8465) (Reliance)
Email: Commercialts@lenovo.com (English and Hindi)
Indonesia
001-803-442-425 (English, Bahasa Indonesia)
Ireland
01-881-1444 (Warranty service and support) (English)
Israel
Givat Shmuel Service Center:
(Hebrew and English)
Italy
39-800-820094 (Warranty service and support) (Italian)
Jamaica
1-800 426 7378 (English)
Japan
0120-000-817 (Japanese, English)
Jordan
Jordan Business Systems:
00 962 6 551 3879 (English, Arabic)
Kazakhstan
+77-273-231-427 (Standard Charges Apply) (Russian, English)
Korea
080-513-0880 (Toll free) (Korean)
Kuwait
Easa Hussain Al Yousifi: 00 965 2244 5280
25456251
Latvia
+371 7070360
Lebanon
Quantech: 00 961 1999 500
El Haceb S.A.L: 00 961 1771 300
Lithuania
+370 5 278 66 00
Libya
+33 6 7348 1739 (French, English)
Luxembourg
+352 360 385 222 (French)
Macau
0800-807 /
(Cantonese, English, Mandarin)
Macedonia
1800-88-0013 (English, Bahasa Melayu)
Malaysia
1800-88-0013 (English, Bahasa Melayu)
Malta
+35621445566
Mexico
001-866-434-2080 (Spanish)
Middle East
+44 (0)1475-555-055
4
1800-419-4666 (Tata)
+972-3-531-3900
00 962 6 5000999 (ext. 713/127) General Computer & Electronic (GCE):
AM. KHORAFI: 00 965 2200 1100 1127 Khorafi Business Machines (KBM): 00 965 2259 4611 Diyar United Company: 00 965 4378 383 Redington Kuwait: 00 965 2433 3203, 25456250 /
Computer Business Machine (CBM): 00 961 1680 180
(852) 3071-3559
Morocco
+212 5 22 509035
+212 5 22 509017
(Arabic)
Netherlands
+31 (0)20 513 3939 (Dutch)
New Zealand
0508 770 506 (English) Nicaragua
001-800-220-1830 (Spanish)
Norway
8152-1550 (Warranty service and support) (Norwegian)
Oman
Khimji Ramdas Computer Communication Systems:
00 968 2455 9831
Pakistan
International Office Products (pvt) Ltd.:
00 92 21 568 9823
Panama
206-6047
(Spanish)
Paraguay
009-800-52-10026 (Spanish)
Peru
0-800-50-866 OPCION 2 (Spanish)
Philippines
180089086454 (GLOBE subscribers)
(Tagalog, English)
Poland
+48 22 760 7300 (Polish)
Portugal
+351 21 892 7046 (Portuguese)
Qatar
Al Mana Computer Services: 00 974 4489 966 (ext. 1992) Qatar Computer Services W.L.L: 00 974 4441 212
Romania
+4-021-224-4015
Russia
8-800-555-0317 (Toll free number) (Russian, English)
Saudi Arabia
800 85 000 52 (Standard Charges Apply)
(English, Arabic)
Singapore
1-800-818-5219 (English, Mandarin, Bahasa Malaysia)
Slovakia
+421-2-4974 -8888
Slovenia
+386-1-200-50-60 (Slovenian)
Spain
+34 91-714-7983 (Spanish)
Sri Lanka
+9411 2493547, +9411 2493548 (English)
5
00 968 2469 6255 Overseas Business Machines (OBM): 00 968 2460 1072, 2460 5018 Gulf Business Machines Services (GBMS):
00 92 212 422 569, 00 92 213 241 2023 Selling Business Systems:
001-866-434-2080 (Lenovo Customer Support Center ­Toll free)
180014410719 (PLDT sbuscribers)
Sweden 08-477-4420
Thailand
001 800 4415 734 (Thai, English)
Turkey
0212 336 03 66
(Turkish)
Ukraine
044 362 42 81 (Standard Charges Apply) (Ukrainian, Russian, English)
United Arab Emirates
800 035702810 (Standard Charges Apply)
(English, Arabic)
United Kingdom
08705-500-900 (Standard warranty support) (English)
United States
1-800-426-7378 (English)
Uruguay
000-411-005-6649 (Spanish)
Venezuela
0-800-100-2011 (Spanish)
Vietnam
120-11072 (Toll Free)
(Vietnamese, English)
Yemen
Al Khirbash and Agencies:
00-967 3 213909
6
077-117-1040 (Warranty service and support) (Swedish)
Switzerland 0800-55-54-54 (Warranty service and support)
(German, French, Italian)
Taiwan 0800-000-702 (Mandarin)
00800 448 825 165 (Turkce)
+(84) 8 3521 8000 (Standard Charges Apply)
00 967 1209 8278 Yemen Business Machines (YBM): 00-967 3 213324 00-967 3 214655
Lenovo product service information for Taiwan
Electronic emission notices
This device has been tested and found to comply with the limits for a Class B digital device. The User Guide for this product provides the complete Class B compliance statements that are applicable for this device.
Korean Class B compliance statement
European Union conformity
7
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
Radio and Telecommunications Terminal Equipment Directive
This product is in compliance with the essential requirements and other relevant provisions of the Radio and Telecommunications Terminal Equipment Directive, 1999/5/EC. The Declaration of Conformity information is located in the Regulatory Notice, which you can download from the Lenovo Support Web site.
Recycling and environmental information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling
Important WEEE information
Electrical and electronic equipment marked with the symbol of a crossed-out wheeled bin may not be disposed as unsorted municipal waste. Waste of electrical and electronic equipment (WEEE) shall be treated separately using the collection framework available to customers for the return, recycling, and treatment of WEEE. Country-specific information is available at: http://www.lenovo.com/recycling
Recycling information for Japan
Recycling information for China
Additional recycling statements
8
Additional information about recycling computer components and batteries is in your User Guide.
Restriction of Hazardous Substances Directive (RoHS) European Union RoHS
Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communicatio n.pdf
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011
China RoHS
The information in the following table is applicable for products manufactured on or after January 1, 2015 for sale in the People’s
Republic of China.
9
Eurasian compliance mark
10
ENERGY STAR
Select models conform to ENERGY STAR requirements. Additional ENERGY STAR information is in your User Guide.
Legal information
Lenovo, For Those Who Do., the Lenovo logo, ThinkPad, and TrackPoint are trademarks of Lenovo in the United States, other countries, or both. Microsoft and Windows are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.
Innehåll
11
Service-, support- och garantiinformation
Anmärkning om elektromagnetisk strålning
Återvinnings- och miljöinformation
Juridisk information
Service-, support- och garantiinformation
Nedan beskrivs den tekniska support som är tillgänglig för din produkt under garantitiden och under produktens livslängd. Under produktens livslängd har du tillgång till teknisk support på webben på http://www.lenovo.com/support. Läs följande villkor för detaljerad information om du har köpt tjänster från Lenovo:
Information om uppgraderingar och tillägg som täcks av Lenovos
garantiåtagande finns på:
http://support.lenovo.com/lwsu
Om du vill ha mer information om Lenovos skadeskyddstjänster
går du till:
http://support.lenovo.com/ladps
Garantiinformation
Din Lenovo-dator har en garantitid. Kontrollera din dators garantistatus genom att gå till http://www.lenovo.com/warranty-status och följa instruktionerna på skärmen. Din dator omfattas av villkoren i Den begränsade Lenovo-garantin, version L505-0010-02 08/2011. Garantin visas på din dator när den startas för första gången. Efter att den första konfigurationen har slutförts kan du se garantiinformationen på din dator genom att göra följande:
Windows 8.1:
1. Gå till Startskärmen.
2. Gå till Appskärmen genom att klicka på pilikonen längst ned i det vänstra hörnet. Om du använder en pekskärm går du till Appskärmen genom att svepa uppåt.
3. Klicka eller peka på Warranty Information.
Windows 7: Från skrivbordet i Windows klickar du på Start Alla program Lenovo Device Experience Lenovo Warranty.
Om du inte kan se LLW-garantitexten på din dator eller på webbplatsen (http://www.lenovo.com/warranty/llw_02) kan du kontakta ditt lokala Lenovo-kontor eller din återförsäljare och be om en tryckt version av LLW -garantitexten.
Reservdelar som kunden själv kan byta ut (Customer Replaceable Units)
CRU-komponenter (Customer Replaceable Units) är delar som kunden själv kan uppgradera eller byta ut. Instruktioner om hur du byter ut CRU-komponenter finns i respektive avsnitt i användarhandboken. I
följande tabell finns en lista över CRU-komponenter för din dator.
Viktigt: Telefonnumren kan komma att ändras utan att detta
http://www.lenovo.com/support/phone
Land eller region
Telefonnummer
Afrika
Sydafrika: 0800110756 (engelska, afrikaans)
Partner
Algeriet
+33 6 7348 1739 (franska, engelska)
Argentina
0800-666-0011 (spanska)
Australien
1800 041 267 (engelska)
Österrike
01-24592-5901 (tyska)
Bahrain
Kanoo IT: 00 973 1771 1722 Bahrain Business Machine LLC: 00 973 1758 4302
Belgien
+32 (0)2 339 3611 (Garantiservice och support) (Nederländska, Franska)
Bolivia
0800-10-0189 (spanska)
Brasilien
Samtal inom São Paulo-området:
(brasiliansk portugisiska)
Brunei
Slå 800-1111, och sedan 866-273-5446 (engelska och malajiska)
12
Din dator CRU-komponenter finns i listan nedan:
CRUer med självservice
Nätadapter och nätsladd
TrackPoint-topp
Undre datorhölje
SSD-enhet
Kort för trådlöst LAN
Trådlöst WAN-kort (vissa modeller)
Telefonnummer till teknisk support globalt
I det här avsnittet finns en lista med telefonnummer till Lenovos support. Om du inte hittar telefonnumret för ditt land eller din region kontaktar du din Lenovo-återförsäljare eller Lenovo-representant. Innan du kontaktar den tekniska supporten på Lenovo ber vi dig att ha följande information till hands: Modellens namn och serienummer, exakt ordalydelse i eventuella felmeddelanden samt en beskrivning av problemet.
meddelas i förväg. Den senaste telefonlistan med information om Customer Support Center finns alltid tillgänglig på:
Centralafrika: Kontakta närmaste Lenovo Business
(11) 3889-8986 Samtal utanför Sao Paulo-regionen: 0800-701-4815
Kanada
1-800-565-3344 (engelska, franska)
Västindien
(Bermuda,
Tortola)
1 800 426 7378 (engelska)
Chile
800-361-213 (spanska)
Kina
Teknisk support 800-990-8888, 86-10-58851110 (mandarin)
Colombia
1-800-912-3021 (spanska)
Costa Rica
0-800-011-1029 (spanska)
Kroatien
0800-0426, +385 1 6110095 (Samtal utanför Kroatien)
Cypern
80092537 (grekiska)
Tjeckien
800-353-637
Danmark
4520-8200
(danska)
Dominikanska republiken
1-866-434-2080 (spanska) Ecuador
1-800-426911 ALTERNATIV 4 (spanska)
Egypten
800-0000-418 (Avgiftsfritt)
(engelska, arabiska)
El Salvador
800-6264 (spanska)
Estland
+372 66 00 800, +372 6776793
Finland
09-459-6960
(finska)
Frankrike
Maskinvara: 0810-631-213 (garantiservice och support) (franska)
Tyskland
0800-5004618 (Gebührenfrei) (Garantieservice und Support)
Grekland
Kontakta närmaste Lenovo Business Partner (grekiska)
Guatemala
1800-624-0051 (spanska)
Honduras
Tegucigalpa: 232-4222
(spanska)
Hongkong
(852) 3071-3561 (kantonesiska, engelska, mandarin)
13
Jamaica,
7010-5150 (garantiservice och support)
002-02-2594-8500 (standardavgifter)
358-800-1-4260 (garantiservice och support)
San Pedro Sula: 552-2234
Ungern
+36 1 3825716
+36 1 3825720
(engelska, ungerska)
Indien
1800 3000 THINK (1800 3000 8465) (Reliance)
hindi)
Indonesien
001-803-442-425 (engelska, indonesiska)
Irland
01-881-1444 (garantiservice och support) (engelska)
Israel
Givat Shmuel Service Center:
(hebreiska och engelska)
Italien
39-800-820094 (garantiservice och support) (italienska)
Jamaica
1 800 426 7378 (engelska)
Japan
0120-000-817 (japanska, engelska)
Jordanien
Jordan Business Systems:
00 962 6 551 3879 (engelska, arabiska)
Kazakstan
+77-273-231-427 (standardavgifter) (ryska, engelska)
Korea
080-513-0880 (Avgiftsfritt) (koreanska)
Kuwait
Easa Hussain Al Yousifi: 00 965 2244 5280
25456251
Lettland
+371 7070360
Libanon:
Quantech: 00-961-1999-500
El Haceb S.A.L: 00-961-1771-300
Litauen
+370 5 278 66 00
Libyen
+33 6 7348 1739 (franska, engelska)
Luxemburg
+352 360 385 222 (franska)
Macao
0800-807 /
(kantonesiska, engelska, mandarin)
Makedonien
1800-88-0013 (engelska, bahasa, malajiska)
Malaysia
1800-88-0013 (engelska, bahasa, malajiska)
Malta
+35621445566
Mexiko
001-866-434-2080 (spanska)
14
1800-419-4666 (Tata) E-post: Commercialts@lenovo.com (engelska och
+972-3-531-3900
00 962 6 5000999 (ank. 713/127) General Computer & Electronic (GCE):
Förmiddag. KHORAFI: 00 965 2200 1100 1127 Khorafi Business Machines (KBM): 00 965 2259 4611 Diyar United Company: 00 965 4378 383 Redington Kuwait: 00 965 2433 3203, 25456250 /
Computer Business Machine (CBM): 00 961 1680 180
(852) 3071-3559
Mellanöstern
+44 (0)1475-555-055
Marocko
+212 5 22 509035
+212 5 22 509017
(arabiska)
Nederländerna
+31 (0)20 513 3939 (nederländska)
Nya Zeeland
0508 770 506 (engelska)
Nicaragua
001-800-220-1830 (spanska)
Norge
8152-1550 (garantiservice och support) (norska)
Oman
Khimji Ramdas Computer Communication Systems:
00 968 2455 9831
Pakistan
International Office Products (pvt) Ltd.:
00 92 21 568 9823
Panama
206-6047
(spanska)
Paraguay
009-800-52-10026 (spanska)
Peru
0-800-50-866 ALTERNATIV 2 (spanska)
Filippinerna
180089086454 (GLOBE-abonnenter)
(tagalog, engelska)
Polen
+48 22 760 7300 (polska)
Portugal
+351 21 892 7046 (portugisiska)
Qatar
Al Mana Computer Services: 00-974-4489-966 (ank.
Qatar Computer Services W.L.L: 00 974 4441 212
Rumänien
+4-021-224-4015
Ryssland
8-800-555-0317 (avgiftsfritt) (ryska, engelska)
Saudiarabien
800 85 000 52 (standardavgifter) (engelska, arabiska)
Singapore
1-800-818-5219 (engelska, mandarin, malajiska)
Slovakien
+421-2-4974 -8888
Slovenien
+386-1-200-50-60 (slovenska)
Spanien
+34 91-714-7983 (spanska)
Sri Lanka
+9411 2493547, +9411 2493548 (engelska)
15
00 968 2469 6255 Overseas Business Machines (OBM): 00 968 2460 1072, 2460 5018 Gulf Business Machines Services (GBMS):
00 92 212 422 569, 00 92 213 241 2023 Selling Business Systems:
Lenovo Customer Support Center: 001-866-434-2080 (avgiftsfritt)
180014410719 (PLDT-abonnenter)
1992)
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