Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 137.
Second Edition (June 2001)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION
PROVIDES THIS PUBLICATION “AS IS” WITHOUT ANY
WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
LIMITED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer or express or implied warranties in
certain transactions; therefore, this statement may not
apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in
new editions of the publication. IBM may make
improvements or changes to the products or the programs
described in this publication at any time.
It is possible that this publication may contain references
to, or information about, IBM products (machines and
programs), programming, or services that are not
announced in your country. Such references or information
must not be construed to mean that IBM intends to
announce such IBM products, programming, or services in
your country.
Requests for technical information about IBM products
should be made to your IBM authorized dealer or your IBM
marketing representative.
Government Users – Documentation related to restricted
rights – Use, duplication, or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with
IBM Corp.
Detecting system information with PC-Doctor.. . 33
Power system checkout .........34
ThinkPad A21e, A22e, i 1800 ........37
Product overview ............39
Specifications ............39
Status indicators ...........41
FRU Tests .............43
Fn key combinations ..........44
Symptom-to-FRU index ..........46
Numeric error codes ..........46
Error messages ...........49
Beep symptoms ...........50
No beep symptoms ..........50
LCD-related symptoms .........51
Intermittent problems ..........52
Undetermined problems .........52
FRU replacement notices.........53
Screw notices ............53
Retaining serial numbers.........54
Removing and replacing a FRU........56
1010 Battery pack...........57
1020 Backup battery ..........58
1030 Hard-disk drive ..........60
1040 DIMM............62
1050 Mini PCI adapter .........63
iii
Page 4
1060 Ultrabay 2000 device ........66
1070 Keyboard...........67
1080 Keyboard CRU insulator .......72
1090 Fan assembly ..........73
1100CPU.............77
1110 PC Card slot assembly.......79
1120 Hinge cover ...........81
1130 Keyboard bezel ..........83
1140 Speaker ............86
1150 Hard-disk bay ..........89
1160 LED connector card........91
1170 Ultrabay 2000 slot .........93
1180 System board ..........96
2010 LCD assembly ..........98
2020 Front bezel...........104
2030 Inverter card ..........106
2040 LCD panel ...........108
2050 Sub card ...........113
Locations ..............115
Front view.............115
Rear view .............116
Bottom view ............117
Parts list ..............118
A21e, A22e and i 1800 model matrix .....118
Overall.............121
LCD FRUs............125
Keyboard .............128
Recovery CDs for i 1800 series ......129
Recovery CDs for A22e series.......129
Miscellaneous parts ..........131
Optional FRUs ...........135
Common parts list ..........136
Notices..............137
Trademarks ............137
ivThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 5
Introduction
Important service information
Important
BIOS and device driver fixes are
customer-installable. The BIOS and device drivers
are posted on the IBM support site
http://www.pc.ibm.com/support/
Advise customers to contact the PC Company
HelpCenter at 800-772-2227 if they need assistance
in obtaining or installing any diskette fixes.
Customers in Canada should call IBM HelpPC at
800-565-3344 for assistance or download
information.
Strategy for replacing FRUs
Before replacing parts
Make sure that all diskette fixes are installed before
replacing any FRUs listed in this manual.
Use the following strategy to prevent unnecessary FRU
replacement and service expense:
v If you are instructed to replace a FRU but the
replacement does not correct the problem, reinstall
the original FRU before you continue.
v Some computers have both a processor board and a
system board. If you are instructed to replace either the
processor board or the system board, and replacing one
of them does not correct the problem, reinstall that
board, and then replace the other one.
v If an adapter or device consists of more than one FRU,
any of the FRUs may be the cause of the error. Before
replacing the adapter or device, remove the FRUs, one
by one, to see if the symptoms change. Replace only
the FRU that changed the symptoms.
1
Page 6
Important service information
Attention
The setup configuration on the computer you are
servicing may have been customized. Running
Automatic Configuration may alter the settings. Note
the current configuration settings (using the View
Configuration option); then, when service has been
completed, verify that those settings remain in
effect.
Strategy for replacing a hard-disk drive
Always try to run a low-level format before replacing a
hard-disk drive.
Attention
The drive startup sequence in the computer you are
servicing may have been changed. Be extremely
careful during write operations such as copying,
saving, or formatting. If you select an incorrect drive,
data or programs can be overwritten.
How to use error messages
Use the error codes displayed on the screen to diagnose
failures. If more than one error code is displayed, begin the
diagnosis with the first error code. Whatever causes the
first error code may also cause false error codes. If no
error code is displayed, see if the error symptom is listed
in the Symptom-to-FRU Index for the computer you are
servicing.
Diskette compatibility matrix
The compatibility of each of the drives with the diskettes
for it is as follows:
Diskette
drive
3.5-inch1.0 MBRead and write
2ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Diskette
capacity
2.0 MBRead and write
4.0 MBNot compatible
Compatibility
Page 7
Safety notices
Safety notices: multilingual translations
The safety notices are provided in English, French,
German, Italian, and Spanish, as follows:
Safety notice 1
Before the computer is powered-on after FRU
replacement, make sure all screws, springs, and
other small parts are in place and are not left loose
inside the computer. Verify this by shaking the
computer and listening for rattling sounds. Metallic
parts or metal flakes can cause electrical shorts.
Avant de remettre l’ordinateur sous tension après
remplacement d’une unité en clientèle, vérifiez que
tous les ressorts, vis et autres pièces sont bien en
place et bien fixées. Pour ce faire, secouez l’unité et
assurez-vous qu’aucun bruit suspect ne se produit.
Des pièces métalliques ou des copeaux de métal
pourraient causer un court-circuit.
Bevor nach einem FRU-Austausch der Computer
wieder angeschlossen wird, muß sichergestellt
werden, daß keine Schrauben, Federn oder andere
Kleinteile fehlen oder im Gehäuse vergessen
wurden. Der Computer muß geschüttelt und auf
Klappergeräusche geprüft werden. Metallteile
oder-splitter können Kurzschlüsse erzeugen.
Prima di accendere l’elaboratore dopo che é stata
effettuata la sostituzione di una FRU, accertarsi che
tutte le viti, le molle e tutte le altri parti di piccole
dimensioni siano nella corretta posizione e non
siano sparse all’interno dell’elaboratore. Verificare ci
ÚÚ scuotendo l’elaboratore e prestando attenzione
ad eventuali rumori; eventuali parti o pezzetti
metallici possono provocare cortocircuiti pericolosi.
Antes de encender el sistema despues de sustituir
una FRU, compruebe que todos los tornillos,
muelles y demás piezas pequeñas se encuentran
en su sitio y no se encuentran sueltas dentro del
sistema. Compruébelo agitando el sistema y
escuchando los posibles ruidos que provocarían.
Las piezas metálicas pueden causar cortocircuitos
eléctricos.
Introduction3
Page 8
Safety notices
Safety notice 2
DANGER:
Some standby batteries contain a small amount of
nickel and cadmium. Do not disassemble a standby
battery, recharge it, throw it into fire or water, or
short-circuit it. Dispose of the battery as required by
local ordinances or regulations. Use only the battery
in the appropriate parts listing. Use of an incorrect
battery can result in ignition or explosion of the
battery.
Certaines batteries de secours contiennent du nickel
et du cadmium. Ne les démontez pas, ne les
rechargez pas, ne les exposez ni au feu ni à l’eau.
Ne les mettez pas en court- circuit. Pour les mettre
au rebut, conformez-vous à la réglementation en
vigueur. Lorsque vous remplacez la pile de
sauvegarde ou celle de l’horloge temps réel, veillez
à n’utiliser que les modèles cités dans la liste de
pièces détachées adéquate. Une batterie ou une
pile inappropriée risque de prendre feu ou
d’exploser.
Die Bereitschaftsbatterie, die sich unter dem
Diskettenlaufwerk befindet, kann geringe Mengen
Nickel und Cadmium enthalten. Sie darf nur durch
die Verkaufsstelle oder den IBM Kundendienst
ausgetauscht werden. Sie darf nicht zerlegt,
wiederaufgeladen, kurzgeschlossen, oder Feuer
oder Wasser ausgesetzt werden. Die Batterie kann
schwere Verbrennungen oder Verätzungen
verursachen. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Bereitschafts-oder Systembatterie nur
Batterien des Typs verwenden, der in der
Ersatzteilliste aufgeführt ist. Der Einsatz falscher
Batterien kann zu Entzündung oder Explosion
führen.
(continued)
4ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 9
Safety notices
Continuation of Safety notice 2
DANGER:
Alcune batterie di riserva contengono una piccola
quantità di nichel e cadmio. Non smontarle,
ricaricarle, gettarle nel fuoco o nell’acqua né
cortocircuitarle. Smaltirle secondo la normativa in
vigore (DPR 915/82, successive disposizioni e
disposizioni locali). Quando si sostituisce la batteria
dell’RTC (real time clock) o la batteria di supporto,
utilizzare soltanto i tipi inseriti nell’appropriato
Catalogo parti. L’impiego di una batteria non adatta
potrebbe determinare l’incendio o l’esplosione della
batteria stessa.
Algunas baterías de reserva contienen una pequeña
cantidad de níquel y cadmio. No las desmonte, ni
recargue, ni las eche al fuego o al agua ni las
cortocircuite. Deséchelas tal como dispone la
normativa local. Utilice sólo baterías que se
encuentren en la lista de piezas. La utilizaciónde
una batería no apropiada puede provocar la ignición
o explosión de la misma.
Introduction5
Page 10
Safety notices
Safety notice 3
DANGER:
The battery pack contains small amounts of nickel.
Do not disassemble it, throw it into fire or water, or
short-circuit it. Dispose of the battery pack as
required by local ordinances or regulations. Use
only the battery in the appropriate parts listing when
replacing the battery pack. Use of an incorrect
battery can result in ignition or explosion of the
battery.
La batterie contient du nickel. Ne la démontez pas,
ne l’exposez ni au feu ni à l’eau. Ne la mettez pas
en court- circuit. Pour la mettre au rebut,
conformez-vous à la réglementation en vigueur.
Lorsque vous remplacez la batterie, veillez à
n’utiliser que les modèles cités dans la liste de
pièces détachées adéquate. En effet, une batterie
inappropriée risque de prendre feu ou d’exploser.
Akkus enthalten geringe Mengen von Nickel. Sie
dürfen nicht zerlegt, wiederaufgeladen,
kurzgeschlossen, oder Feuer oder Wasser
ausgesetzt werden. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist.
Der Einsatz falscher Batterien kann zu Entzündung
oder Explosion führen.
La batteria contiene piccole quantità di nichel. Non
smontarla, gettarla nel fuoco o nell’acqua né
cortocircuitarla. Smaltirla secondo la normativa in
vigore (DPR 915/82, successive disposizioni e
disposizioni locali). Quando si sostituisce la batteria,
utilizzare soltanto i tipi inseriti nell’appropriato
Catalogo parti. L’impiego di una batteria non adatta
potrebbe determinare l’incendio o l’esplosione della
batteria stessa.
Las baterías contienen pequeñas cantidades de
níquel. No las desmonte, ni recargue, ni las eche al
fuego o al agua ni las cortocircuite. Deséchelas tal
como dispone la normativa local. Utilice sólo
baterías que se encuentren en la lista de piezas al
sustituir la batería. La utilización de una bateríano
apropiada puede provocar la ignición o explosiónde
la misma.
6ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 11
Safety notices
Safety notice 4
DANGER:
The lithium battery can cause a fire, an explosion,
or a severe burn. Do not recharge it, remove its
polarized connector, disassemble it, heat it above
100°C (212°F), incinerate it, or expose its cell
contents to water. Dispose of the battery as required
by local ordinances or regulations. Use only the
battery in the appropriate parts listing. Use of an
incorrect battery can result in ignition or explosion of
the battery.
La pile de sauvegarde contient du lithium. Elle
présente des risques d’incendie, d’explosion ou de
brûlures graves. Ne la rechargez pas, ne retirez pas
son connecteur polarisé et ne la démontez pas. Ne
l’exposez pas à une temperature supérieure à
100°C, ne la faites pas brûler et n’en exposez pas
le contenu à l’eau. Mettez la pile au rebut
conformément à la réglementation en vigueur. Une
pile inappropriée risque de prendre feu ou
d’exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann
sich entzünden, explodieren oder schwere
Verbrennungen hervorrufen. Batterien dieses Typs
dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt
oder verbrannt werden. Auch darf ihr Inhalt nicht mit
Wasser in Verbindung gebracht oder der zur
richtigen Polung angebrachte Verbindungsstecker
entfernt werden. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist.
Der Einsatz falscher Batterien kann zu Entzündung
oder Explosion führen.
(continued)
Introduction7
Page 12
Safety notices
Continuation of Safety notice 4
DANGER:
La batteria di supporto e una batteria al litio e puo
incendiarsi, esplodere o procurare gravi ustioni.
Evitare di ricaricarla, smontarne il connettore
polarizzato, smontarla, riscaldarla ad una
temperatura superiore ai 100 gradi centigradi,
incendiarla o gettarla in acqua. Smaltirla secondo la
normativa in vigore (DPR 915/82, successive
disposizioni e disposizioni locali). L’impiego di una
batteria non adatta potrebbe determinare l’incendio
ol’esplosione della batteria stessa.
La batería de repuesto es una batería de litio y
puede provocar incendios, explosiones o
quemaduras graves. No la recargue, ni quite el
conector polarizado, ni la desmonte, ni caliente por
encima de los 100°C (212°F), ni la incinere ni
exponga el contenido de sus celdas al agua.
Deséchela tal como dispone la normativa local.
8ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 13
Safety notices
Safety notice 5
If the LCD breaks and the fluid from inside the LCD
gets into your eyes or on your hands, immediately
wash the affected areas with water for at least 15
minutes. Seek medical care if any symptoms from
the fluid are present after washing.
Si le panneau d’affichage à cristaux liquides se
brise et que vous recevez dans les yeux ou sur les
mains une partie du fluide, rincez-les abondamment
pendant au moins quinze minutes. Consultez un
médecin si des symptômes persistent aprèsle
lavage.
Die Leuchtstoffröhre im LCD-Bildschirm enthält
Quecksilber. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Der
LCD-Bildschirm besteht aus Glas und kann
zerbrechen, wenn er unsachgemäß behandelt wird
oder der Computer auf den Boden fällt. Wenn der
Bildschirm beschädigt ist und die darin befindliche
Flüssigkeit in Kontakt mit Haut und Augen gerät,
sollten die betroffenen Stellen mindestens 15
Minuten mit Wasser abgespült und bei
Beschwerden anschließend ein Arzt aufgesucht
werden.
Nel caso che caso l’LCD si dovesse rompere ed il
liquido in esso contenuto entrasse in contatto con gli
occhi o le mani, lavare immediatamente le parti
interessate con acqua corrente per almeno 15
minuti; poi consultare un medico se i sintomi
dovessero permanere.
Si la LCD se rompe y el fluido de su interior entra
en contacto con sus ojos o sus manos, lave
inmediatamente las áreas afectadas con agua
durante 15 minutos como mínimo. Obtenga atención
medica si se presenta algúnsíntoma del fluido
despues de lavarse.
Introduction9
Page 14
Safety notices
Safety notice 6
DANGER:
To avoid shock, do not remove the plastic cover that
protects the lower part of the inverter card.
Afin d’éviter tout risque de choc électrique, ne
retirez pas le cache en plastique protégeant la
partie inférieure de la carte d’alimentation.
Aus Sicherheitsgründen die Kunststoffabdeckung,
die den unteren Teil der Spannungswandlerplatine
umgibt, nicht entfernen.
Per evitare scosse elettriche, non rimuovere la
copertura in plastica che avvolge la parte inferiore
della scheda invertitore.
Para evitar descargas, no quite la cubierta de
plástico que rodea la parte baja de la tarjeta
invertida.
10ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 15
Safety notices
Safety notice 7
DANGER:
Though the main batteries have low voltage, a
shorted or grounded battery can produce enough
current to burn personnel or combustible materials.
Bien que le voltage des batteries principales soit
peu élevé, le court-circuit ou la mise à la masse
d’une batterie peut produire suffisamment de
courant pour brûler des matériaux combustibles ou
causer des brûlures corporelles graves.
Obwohl Hauptbatterien eine niedrige Spannung
haben, können sie doch bei Kurzschluß oder
Erdung genug Strom abgeben, um brennbare
Materialien zu entzünden oder Verletzungen bei
Personen hervorzurufen.
Sebbene le batterie di alimentazione siano a basso
voltaggio, una batteria in corto circuito o a massa
può fornire corrente sufficiente da bruciare materiali
combustibili o provocare ustioni ai tecnici di
manutenzione.
Aunque las baterías principales tienen un voltaje
bajo, una batería cortocircuitada o con contacto a
tierra puede producir la corriente suficiente como
para quemar material combustible o provocar
quemaduras en el personal.
Introduction11
Page 16
Safety notices
Safety notice 8
DANGER:
Before removing any FRU, power off the computer,
unplug all power cords from electrical outlets,
remove the battery pack, and then disconnect any
interconnecting cables.
Avant de retirer une unité remplaçable en clientèle,
mettez le système hors tension, débranchez tous
les cordons d’alimentation des socles de prise de
courant, retirez la batterie et déconnectez tous les
cordons d’interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel
aus der Steckdose gezogen, der Akku entfernt und
alle Verbindungskabel abgenommen sein, bevor
eine FRU entfernt wird.
Prima di rimuovere qualsiasi FRU, spegnere il
sistema, scollegare dalle prese elettriche tutti i cavi
di alimentazione, rimuovere la batteria e poi
scollegare i cavi di interconnessione.
Antes de quitar una FRU, apague el sistema,
desenchufe todos los cables de las tomas de
corriente eléctrica, quite la batería y, a continuación,
desconecte cualquier cable de conexión entre
dispositivos.
12ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 17
Safety information
Safety information
The following section contains the safety information that
you need to be familiar with before servicing an IBM
mobile computer.
General safety
Follow these rules to ensure general safety:
v Observe good housekeeping in the area of the
machines during and after maintenance.
v When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally between
your feet.
3. Use a slow lifting force. Never move suddenly or
twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg
muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any
objects that weigh more than 16 kg (35 lb) or objects
that you think are too heavy for you.
v Do not perform any action that causes hazards to the
customer, or that makes the equipment unsafe.
v Before you start the machine, ensure that other service
representatives and the customer’s personnel are not in
a hazardous position.
v Place removed covers and other parts in a safe place,
away from all personnel, while you are servicing the
machine.
v Keep your toolcase away from walk areas so that other
people will not trip over it.
v Do not wear loose clothing that can be trapped in the
moving parts of a machine. Make sure that your sleeves
are fastened or rolled up above your elbows. If your hair
is long, fasten it.
v Insert the ends of your necktie or scarf inside clothing or
fasten it with a nonconductive clip, approximately 8
centimeters (3 inches) from the end.
v Do not wear jewelry, chains, metal-frame eyeglasses, or
metal fasteners for your clothing.
Attention: Metal objects are good electrical conductors.
v Wear safety glasses when you are hammering, drilling,
soldering, cutting wire, attaching springs, using solvents,
or working in any other conditions that might be
hazardous to your eyes.
v After service, reinstall all safety shields, guards, labels,
and ground wires. Replace any safety device that is
worn or defective.
v Reinstall all covers correctly before returning the
machine to the customer.
Introduction13
Page 18
Safety information
Electrical safety
Observe the following rules when working on electrical
equipment.
Important
Use only approved tools and test equipment. Some
hand tools have handles covered with a soft
material that does not insulate you when working
with live electrical currents.
Many customers have, near their equipment, rubber
floor mats that contain small conductive fibers to
decrease electrostatic discharges. Do not use this
type of mat to protect yourself from electrical shock.
v Find the room emergency power-off (EPO) switch,
disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or
unplug the power cord quickly.
v Do not work alone under hazardous conditions or near
equipment that has hazardous voltages.
v Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
v Before you start to work on the machine, unplug the
power cord. If you cannot unplug it, ask the customer to
power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.
v If you need to work on a machine that has exposed
electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the
power-off controls, is near you.
Attention: Another person must be there to switch
off the power, if necessary.
– Use only one hand when working with powered-on
electrical equipment; keep the other hand in your
pocket or behind your back.
Attention: An electrical shock can occur only when
there is a complete circuit. By observing the above
rule, you may prevent a current from passing through
your body.
– When using testers, set the controls correctly and
use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if
necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work
with very high voltages; these instructions are in the
14ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 19
Safety information
safety sections of maintenance information. Use
extreme care when measuring high voltages.
v Regularly inspect and maintain your electrical hand tools
for safe operational condition.
v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from
a circuit. First, check that it has been powered off.
v Always look carefully for possible hazards in your work
area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges,
and missing safety grounds.
v Do not touch live electrical circuits with the reflective
surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and
machine damage.
v Do not service the following parts with the power on
when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct
grounding of the units.)
v If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Safety inspection guide
The purpose of this inspection guide is to assist you in
identifying potentially unsafe conditions. As each machine
was designed and built, required safety items were
installed to protect users and service personnel from injury.
This guide addresses only those items. You should use
good judgment to identify potential safety hazards due to
attachment of non-IBM features or options not covered by
this inspection guide.
If any unsafe conditions are present, you must determine
how serious the apparent hazard could be and whether
you can continue without first correcting the problem.
Consider these conditions and the safety hazards they
present:
v Electrical hazards, especially primary power (primary
voltage on the frame can cause serious or fatal
electrical shock)
v Explosive hazards, such as a damaged CRT face or a
bulging capacitor
v Mechanical hazards, such as loose or missing hardware
Introduction15
Page 20
Safety information
To determine whether there are any potentially unsafe
conditions, use the following checklist at the beginning of
every service task. Begin the checks with the power off,
and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or
sharp edges).
2. Power-off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition.
Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external
ground pin and frame ground.
b. The power cord should be the type specified in the
parts list.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good
judgment as to the safety of any non-IBM alterations.
6. Check inside the unit for any obvious unsafe
conditions, such as metal filings, contamination, water
or other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws
or rivets) have not been removed or tampered with.
Any computer part containing transistors or integrated
circuits (ICs) should be considered sensitive to electrostatic
discharge (ESD). ESD damage can occur when there is a
difference in charge between objects. Protect against ESD
damage by equalizing the charge so that the machine, the
part, the work mat, and the person handling the part are all
at the same charge.
Notes
1. Use product-specific ESD procedures when they
exceed the requirements noted here.
2. Make sure that the ESD protective devices you
use have been certified (ISO 9000) as fully
effective.
When handling ESD-sensitive parts:
v Keep the parts in protective packages until they are
inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to
eliminate static on your body.
16ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Safety information
v Prevent the part from touching your clothing. Most
clothing is insulative and retains a charge even when
you are wearing a wrist strap.
v Use the black side of a grounded work mat to provide a
static-free work surface. The mat is especially useful
when handling ESD-sensitive devices.
v Select a grounding system, such as those listed below,
to provide protection that meets the specific service
requirement.
Note
The use of a grounding system is desirable but
not required to protect against ESD damage.
– Attach the ESD ground clip to any frame ground,
ground braid, or green-wire ground.
– Use an ESD common ground or reference point
when working on a double-insulated or
battery-operated system. You can use coax or
connector-outside shells on these systems.
– Use the round ground-prong of the AC plug on
AC-operated computers.
Grounding requirements
Electrical grounding of the computer is required for
operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a
certified electrician.
Laser compliance statement
Some IBM Personal Computer models are equipped from
the factory with an optical storage device; such as a
CD-ROM drive or DVD-ROM drive. They are also sold
separately as options. The drive is certified in the U.S. to
conform to the requirements of the Department of Health
and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for
Class 1 laser products.
Introduction17
Page 22
Laser compliance statement
When a CD-ROM drive, DVD drive or the other laser
product is installed, note the following:
CAUTION:
Use of controls or adjustments or performance
of procedures other than those specified
herein might result in hazardous radiation
exposure.
O uso de controles, ajustes ou desempenho de
procedimentos diferentes daqueles aqui
especificados pode resultar em perigosa
exposição à radiação.
Pour éviter tout risque d’exposition au rayon
laser, respectez les consignes de réglage et
d’utilisation des commandes, ainsi que les
procédures décrites.
Werden Steuer- und Einstellelemente anders
als hier festgesetzt verwendet, kann
gefährliche Laserstrahlung auftreten.
L’utilizzo di controlli, regolazioni o l’esecuzione
di procedure diverse da quelle specificate
possono provocare l’esposizione a.
El uso de controles o ajustes o la ejecución de
procedimientos distintos de los aquí
especificados puede provocar la exposición a
radiaciones peligrosas.
Opening the CD-ROM drive, DVD-ROM drive or the other
optical storage device could result in exposure to
hazardous laser radiation. There are no serviceable parts
inside those drives. Do not open.
18ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 23
Laser compliance statement
Some CD-ROM drives, DVD-ROM drives or the other
optical storage devices contain an embedded Class 3A or
Class 3B laser diode. Note the following:
DANGER:
Emits visible and invisible laser radiation when
open. Do not stare into the beam, do not view
directly with optical instruments, and avoid
direct exposure to the beam.
Radiação por raio laser ao abrir. Não olhe fixo
no feixe de luz, não olhe diretamente por meio
de instrumentos óticos e evite exposição direta
com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de
fixer le faisceau, de le regarder directement
avec des instruments optiques, ou de vous
exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht
direkt oder über optische Instrumente in den
Laserstrahl sehen und den Strahlungsbereich
meiden.
Kinyitáskor lézersugár!Nenézzen bele se
szabad szemmel, se optikai eszközökkel.
Kerülje a sugárnyalábbal valóérintkezést !
Aprendo l’unità vengono emesse radiazioni
laser. Non fissare il fascio, non guardarlo
direttamente con strumenti ottici e evitare
l’esposizione diretta al fascio.
Radiaciónláser al abrir. No mire fijamente ni
examine con instrumental óptico el haz de luz.
Evite la exposición directa al haz.
Introduction19
Page 24
Laser compliance statement
20ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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General descriptions
This chapter includes descriptions for any ThinkPad model
that has the PC-Doctor DOS diagnostics program. Some
descriptions might not apply to your particular computer.
Read this first
Before you go to the checkout guide, be sure to read this
section.
Important notes
v Only certified trained personnel should
service the computer.
v Read the entire FRU removal and replacement
page before replacing any FRU.
v Use new nylon-coated screws when you
replace FRUs.
v Be extremely careful during such write
operations as copying, saving, or formatting.
Start sequence of drives in the computer that you
are servicing might have been altered. If you
select an incorrect drive, data or programs might
be overwritten.
v Replace FRUs only for the correct model.
When you replace a FRU, make sure the model
of the machine and the FRU part number are
correct by referring to the FRU parts list.
v A FRU should not be replaced because of a
single, unreproducible failure. Single failures
can occur for a variety of reasons that have
nothing to do with a hardware defect, such as
cosmic radiation, electrostatic discharge, or
software errors. Consider replacing a FRU only
when a problem recurs. If you suspect that a
FRU is defective, clear the error log and run the
test again. If the error does not recur, do not
replace the FRU.
v Be careful not to replace a nondefective FRU.
What to do first:
When you do return a FRU, you must include the following
information in the parts exchange form or parts return form
that you attach to it:
__ 1. Name and phone number of servicer
__ 2. Date of service
__ 3. Date on which the machine failed
__ 4. Date of purchase
__ 5. Failure symptoms, error codes appearing on the
display, and beep symptoms
21
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Read this first
__ 6. Procedure index and page number in which the
failing FRU was detected
__ 7. Failing FRU name and part number
__ 8. Machine type, model number, and serial number
__ 9. Customer’s name and address
Note for warranty:
During the warranty period, the customer may be
responsible for repair costs if the computer damage was
caused by misuse, accident, modification, unsuitable
physical or operating environment, or improper
maintenance by the customer. The following list provides
some common items that are not covered under warranty
and some symptoms that might indicate that the system
was subjected to stress beyond normal use.
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following:
The following are not covered under warranty:
v LCD panel cracked from the application of excessive
force or from being dropped
v Scratched (cosmetic) parts
v Distortion, deformation or discoloration of the cosmetic
parts
v Cracked or broken plastic parts, broken latches, broken
pins, or broken connectors caused by excessive force
v Damage caused by liquid spilled into the system
v Damage caused by the improper insertion of a PC Card
or the installation of an incompatible card
v Damage caused by foreign material in the diskette drive
v Diskette drive damage caused by pressure on the
diskette drive cover or by the insertion of a diskette with
multiple labels
v Damaged or bent diskette eject button
v Fuses blown by attachment of a nonsupported device
v Forgotten computer password (making the computer
unusable)
v Sticky keys caused by spilling a liquid onto the keyboard
The following symptoms might indicate damage
caused by nonwarranted activities:
v Missing parts might be a symptom of unauthorized
service or modification.
v If the spindle of a hard disk drive becomes noisy, it may
have been subjected to excessive force, or dropped.
22ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Related service information
Related service information
This section provides information about the following:
v “Service Web site”
v “Product recovery program”
v “Passwords” on page 25
v “Power management” on page 28
Service Web site
When the latest maintenance diskette and the system
program service diskette are available, a notice will be
posted on http://www.pc.ibm.com/partner/infotips/
Product recovery program
Restoring the pre-installed software:
To restore the pre-installed software, you can use either
the Product Recovery program or a Recovery CD.
The Product Recovery program is in a section of the
hard-disk drive (the Service Partition) that is not displayed
by Windows Explorer. Use the Recovery CD if it was
provided with the computer.
Note: The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. Quickly press F11 when this
message is displayed on the screen: .....“To start the
Product Recovery program, press F11”..... This
message is displayed for only a few seconds.
Note: If this message does not appear, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (For making the
Recovery Repair diskette, see “To create a
4. From the list displayed on the screen, select the
5. Select the recovery options you want, and follow the
recovery repair diskette:” on page 24.)
operating system you want to recover.
instructions on the screen.
Creating the service partition:
To create Service Partition and install the preloaded
system from Recovery CD, do the following:
To create Service Partition (SP):
1. Erase all partitions on the hard-disk drive using FDISK
or similar application.
2. Boot with Recovery CD (and boot diskette if required).
General descriptions23
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Related service information
3. A menu will appear stating “Your computer originally
included a Product Recovery program ... Reinstall
the Product Recovery Program? (Y/N) [ ]”.
Note: If the hard-disk drive contains any partitions, you
4. Enter Y and Service Partition will be created and
5. Press ENTER at next window to continue.
Install preloaded system from CD:
6. Boot with Recovery CD (and boot diskette if required.)
7. If the hard-disk drive is blank, a menu will appear
8. If a menu appears asking which operating system to
9. A menu will appear stating “Full Recovery:”. Press
10. Enter Y at the three windows which follow.
11. Follow prompts to complete Recovery.
will not receive this menu — go to step 1.
loaded with D2D files.
Note: If you do not want to create Service Partition,
press N, and then go to step 8.
v Service Partition will be created. System will
automatically reboot during this precess.
v Recovery process will copy some files to the Service
Partition, PKUNZIP others.
v Follow prompts — you may be prompted to change
CDs.
v System will reboot when complete, continue to step
6 to install preloaded system.
stating “Your computer originally included a
Product Recovery program ... Reinstall the
Product Recovery Program? (Y/N) [ ]”.
v To install Service Partition, go to step 4.
v To preload hard-disk drive without installing Service
Partition, press N.
install, highlight proper operating system and press
ENTER.
ENTER to select.
To create a recovery repair diskette:
The Recovery Repair diskette is used to recover the
prompt that is needed to access the Product Recovery
program, if the prompt does not appear. Make a Recovery
Repair diskette and save it for future use. To make a
Recovery Repair diskette:
1. Shut down and turn off the computer.
2. Attach the external diskette drive to the computer.
3. At the prompt, press F11. (The option to press F11
appears for only a few seconds. You must press F11
quickly.) The Product Recovery program main menu
appears.
24ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Related service information
4. If you are using Windows 2000 Professional, you will
be prompted to select the appropriate operating system
setting. This menu does not appear for Windows 98
SE.
5. Select System Utilities from the main menu. Press
Enter.
6. Select Create a Recovery Repair diskette. Press Enter.
7. Follow the on-screen instructions.
8. When the process is completed, label the diskette as
the Recovery Repair diskette and save it for future use.
To use the recovery repair diskette:
1. Shut down and turn off the computer.
2. Attach the external diskette drive to the computer.
3. Insert the Recovery Repair diskette into the drive; then
turn on the computer.
4. Follow the on-screen instructions.
Passwords
As many as three passwords may be needed for any
ThinkPad computer: the power-on password (POP), the
hard-disk password (HDP), and the supervisor password
(SVP).
Exception: If only SVP is installed, the password prompt
When any of these passwords is used, a password prompt
appears on the screen whenever the computer is turned
on. The computer does not start until the password is
entered.
doesn’t appear when the operating system is
booted.
Power-on password:
A power-on password (POP) protects the system from
being powered on by an unauthorized person. The
password must be entered before an operating system can
be booted.
Hard-disk password:
There are two hard-disk passwords (HDPs):
v User HDP—for the user
v Master HDP—for the system administrator, who can use
it to get access to the hard disk even if the user has
changed the user HDP
Note: There are two modes for the HDP: User only and
Master + User. The Master + User mode requires
two HDPs and is designed for the system
administrator to input both in the same operation.
The system administrator then provides the user
HDP to the system user.
General descriptions25
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Related service information
Attention
If the user HDP is forgotten, check to see if a
master HDP was set. If a master HDP was set and
can be recalled, this will allow access to the
hard-disk drive. If no master HDP is available, IBM
does not provide any services to reset either the
user or the master HDP nor recover data from the
hard-disk drive. The hard-disk drive can be replaced
for a scheduled fee.
Supervisor password:
A supervisor password (SVP) protects the system
information stored in the IBM BIOS Setup Utility. The SVP
must be entered in order to access the IBM BIOS Setup
Utility and make changes to system configuration settings.
Attention
If the SVP has been forgotten and cannot be made
available to the servicer, there is no service
procedure to reset the password. The system board
must be replaced for a scheduled fee.
How to remove the power-on password
To remove a POP that you have forgotten, do the
following:
(A) If SVP is not installed:
1. Turn off the computer.
2. Remove the battery pack.
For how to remove the battery pack, see “1010 Battery
pack” on page 57.
3. Remove the backup battery.
For how to remove the backup battery, see “1020
Backup battery” on page 58.
4. Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not
appear. The POP has been removed.
5. Reinstall the backup battery and the battery pack.
(B) If SVP is installed and known by the servicer:
1. Turn on the computer by pressing and holding F1.
2. Enter the SVP. The IBM BIOS Setup Utility menu
appears.
3. Select Password, using the cursor keys to move down
the menu.
4. Select Power-On Password.
5. Enter the SVP, at the Enter Current Password field.
26ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Related service information
6. When the Enter New Password field opens, leave it
blank and press Enter twice.
7. Press Enter in the Changes have been saved window.
8. Press F10; then select Yes in the Setup confirmation
window.
How to remove the hard-disk password
Attention
If User only mode is selected and the user HDP is
forgotten and cannot be made available to the
servicer, IBM does not provide any services to reset
the user HDPs nor recover data from the hard-disk
drive. The hard-disk drive can be replaced for a
scheduled fee.
To remove the user HDP that has been forgotten, when
the SVP and master HDP is known, do the following:
1. Power on the computer by pressing and holding F1.
2. Enter the SVP. The IBM BIOS Setup Utility menu
appears.
3. Select Password, using the cursor keys to move down
the menu.
4. Select Hard-disk x password, where x is the letter of
the hard-disk drive. A pop-up window opens.
5. Select either User HDP or Master HDP.
6. Enter the master HDP; then leave the New Password
field blank and press Enter twice.
7. Press F10.
8. Select Yes in the Setup Configuration window.
Both user HDP and master HDP will have been
removed.
General descriptions27
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Related service information
Power management
To reduce power consumption, the computer has three
power management modes: screen blank, standby, and
hibernation.
Notes
v Screen blank mode is called standby mode in
Windows 95 and Windows NT.
v Standby mode is called suspend mode in
Windows 95 and Windows NT.
Screen blank mode
Screen blank mode has three variants, as follows:
1. If you press Fn + F3, or the time set on the ″LCD off
timer″ in IBM BIOS Setup Utility expires,
v The LCD backlight turns off.
v The hard-disk drive motor stops.
v The speaker is muted.
2. If you are using the ACPI operating system and you
press Fn + F3,
v The LCD backlight turns off.
v The hard-disk drive motor stops.
3. If the time set on the ″Turn off monitor″ timer in the
operating system expires,
v The LCD backlight turns off.
To end screen blank mode and resume normal operation,
press any key.
Standby mode
When the computer enters standby mode, the following
events occur in addition to what occurs in screen blank
mode:
v The LCD is powered off.
v The hard-disk drive motor stops in models listed below.
A21e series
A22e series
i 1800 series
v The hard-disk drive is powered off in models listed
v The CPU stops.
To enter standby mode, press Fn + F4.
Note: You can change the action of Fn + F4, if you are
using the ACPI operating system.
In certain circumstances, the computer goes into standby
mode automatically:
v If a “suspend time” has been set on the timer, and the
user does not do any operation with the keyboard, the
TrackPoint, the hard disk, the parallel connector, or the
diskette drive within that time.
v If the battery indicator blinks orange, indicating that the
battery power is low. (Alternatively, if Hibernate whenbattery becomes low has been selected in the “Power
Management Properties” window, the computer goes
into hibernation mode.)
Note for the APM operating system:
Even if you don’t set the low-battery alarm, the charge
indicator notifies you when the battery is low, and then the
computer enters the power-saving mode automatically.
This default low-battery behavior is independent of the
operating system; so if you have set the low-battery alarm,
the computer may not do what you specified. It chooses
either your setting or the default setting, whichever is
appropriate.
If you are using the ACPI operating system, only the
low-battery alarm is available.
To cause the computer to return from standby mode and
resume operation, do one of the following:
v Press the Fn key.
v Open the LCD cover (only if you are using Windows Me
and you entered standby mode by closing the LCD
cover).
v Turn on the power switch.
Also, the computer automatically returns from standby
mode and resumes operation in either of the following
events:
v The ring indicator (RI) is signaled by a serial device or a
PC Card device (Windows 2000 does not support ring
indicator (RI) resume by PC Card device.)
v The time set on the resume timer elapses. In Windows
98, the Scheduled Tasks setting takes priority over the
Resume on timer selection in the “Power Management
Properties” window.
General descriptions29
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Related service information
Note: The computer does not accept any input
immediately after it enters standby mode. Wait a
few seconds before taking any action to reenter
operation mode.
Hibernation mode
Note for Windows NT
If you are using Windows NT in the default format,
NTFS, you cannot create a hibernation file. If you
want to use hibernation mode, you will need to
reinstall Windows NT with FAT format.
In hibernation mode, the following occurs:
v The system status, RAM, VRAM, and setup data are
stored on the hard disk.
v The system is powered off.
Note for the APM operating system
If you are running the computer on ac power and using a
communication PC Card, the computer cannot enter
hibernation mode.
To cause the computer to enter hibernation mode, do any
of the following:
v Press the Fn + F12 keys.
v If you are using the APM operating system and have set
the mode to Power switch mode [Hibernation], turn
off the power switch.
Also, the computer automatically goes into hibernation
mode in either of the following conditions:
v If you are using an operating system other than
Windows 98 and the timer conditions are satisfied in
suspend mode.
v If you are using the APM operating system and have set
the mode to Hibernate when battery becomes low,
and the battery charge becomes critically low.
Note: If you are using the ACPI operating system, you can
define closing the lid, pressing the Power button
and pressing Fn+F4as events that cause the
system to go into hibernation mode.
When the power is turned on, the computer returns from
hibernation mode and resumes operation. The hibernation
file in the boot record on the hard-disk drive is read, and
system status is restored from the hard-disk drive.
30ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Checkout guide
Checkout guide
Use the following procedures as a guide in identifying and
correcting problems with the ThinkPad computer.
Note: The diagnostic tests are intended to test only IBM
products. The use of non-IBM products, prototype
cards, or modified options can lead to false
indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as
possible.
2. Verify the symptoms. Try to re-create the failure by
running the diagnostic test or by repeating the
operation.
Testing the computer
The ThinkPad computer has a test program called
PC-Doctor DOS (hereafter called PC-Doctor). You can
detect errors by running the diagnostics test included in
PC-Doctor. This section is an overview of the procedure.
For details that depend on model-unique functions, refer to
“Product overview” on page 39.
For some possible configurations of the computer,
PC-Doctor might not run correctly. To avoid this problem,
you need to initialize the computer setup by use of the IBM
BIOS Setup Utility before you run PC-Doctor. On the IBM
BIOS Setup Utility screen, press F9, Enter, F10, and then
Enter.
Note: When you initialize the computer configuration,
some devices are disabled, such as the serial port.
If you test one of these devices, you will need to
enable it by using PS2.EXE.
PC-Doctor cannot be used to test a device that is in the
docking station, even if the computer supports the docking
station. To test a USB device, connect it to the USB
connector of the computer. To test the Ultrabay 2000
device, install it in the Ultrabay 2000 slot of the computer.
To run the test, do as follows:
Note: In the following procedure, you can select an item
not only with the arrow keys, but also with the
TrackPoint. Instead of pressing Enter, click the left
button.
1. Insert the PC-Doctor disk into the diskette drive; then
power on the computer.
If the computer cannot be powered on, go to “Power
system checkout” on page 34, and check the power
sources.
General descriptions31
Page 36
Checkout guide
If an error code appears, go to “Symptom-to-FRU
index” on page 46.
On the first screen, select the model and press Enter.
Follow the instructions on the screen.
2. The main panel of PC-Doctor appears.
3. Select Diagnostics with the arrow keys, and press
Enter.
A pull-down menu appears. (Its exact form depends on
the model.)
The options on the test menu are as follows:
DiagnosticsInteractive Tests
v Run Normal Test
v Run Quick Test
v CPU/Coprocessor
v Systemboard
v Video Adapter
v Serial Ports
v Parallel Ports
v Fixed Disks
v Diskette Drives
v Keyboard
v Video
v Internal Speaker
v Mouse
v Joystick Test
v Diskette
v System Load
v CD-ROM/DVD Test
v Stereo Speaker
v Other Devices
v ZIP Drive (*)
v LS-120 Drive (*)
v Communication
v Memory Test – Full
v Memory Test – Quick
Notes:
v In the Keyboard test in Interactive Tests, the Fn key
is scanned only once. Each key should be held down
for at least 2 seconds; otherwise, it cannot be sensed.
v On some models, the sound card is not recognized in
the Stereo Speaker in the Interactive Tests. To test it,
use the audio device test in the Other Devices in the
Diagnostics.
v Video Adapter test supports only the LCD display on
ThinkPad. Before running PC-Doctor DOS, detach the
external monitor.
v To test ZIP Drive or LS-120 Drive, each media is
needed to be inserted before start testing.
32ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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Checkout guide
Diagnostics
Memory Test - Full
Memory Test - Quick
Use the cursor keys and ESC to move in menus. Press ENTER to select.
InteractiveTests
Run NormalTest
Run QuickTest
CPU/Coprocessor
Systemboard
Video Adapter
Serial Ports
Parallel Ports
Fixed Disks
Diskette Drives
Other Devices
ZIP Drive
Communication
PC-DOCTOR 2.0 Copyright 2000 PC-Doctor, Inc. All Rights Reserved.
Hardware Info
UtilityF1=Help
Quit
4. Run the applicable function test.
5. Follow the instructions on the screen. If there is a
problem, PC-Doctor shows messages describing it.
6. To exit the test, select Quit — Exit Diag.
To cancel the test, press Esc.
Note: After executing PC-Doctor, check the system
time/date and reset them if needed.
Detecting system information with
PC-Doctor
PC-Doctor can detect the following system information:
Hardware Info
v System Configuration
v Memory Contents
v Physical Disk Drives
v Logical Disk Drives
v VGA Information
v IDE Drive Info
v PCI Information
v PNPISA Info
v SMBIOS Info
v VESA LCD Info
Utility
v Run External Tests
v Surface Scan Hard Disk
v Benchmark System
v DOS Shell
v Tech Support Form
v Battery Rundown
v View Test Log
v Print Log
v Save Log
v Full Erase Hard Drive
v Quick Erase Hard Drive
General descriptions33
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Checkout guide
Power system checkout
To verify a symptom, do the following:
1. Power off the computer.
2. Remove the battery pack.
3. Connect the ac adapter.
4. Check that power is supplied when you power on the
computer.
5. Power off the computer.
6. Disconnect the ac adapter and install the charged
battery pack.
7. Check that the battery pack supplies power when you
power on the computer.
If you suspect a power problem, see the appropriate one
of the following power supply checkouts:
v “Checking the ac adapter”
v “Checking operational charging” on page 35
v “Checking the battery pack” on page 35
v “Checking the backup battery” on page 36
Checking the ac adapter
You are here because the computer fails only when the ac
adapter is used:
v If the power problem occurs only when the port
replicator is used, replace the port replicator.
v If the power-on indicator does not turn on, check the
power cord of the ac adapter for correct continuity and
installation.
v If the computer does not charge during operation, go to
″Checking operational charging.″
To check the ac adapter, do the following:
1. Unplug the ac adapter cable from the computer.
2. Measure the output voltage at the plug of the ac
adapter cable. See the following figure:
PinVoltage (V dc)
1+15.5 to +17.0
2
1
v If the voltage is not correct, replace the ac adapter.
v If the voltage is acceptable, do the following:
– Replace the system board.
– If the problem persists, go to “Product overview”
on page 39.
Note: Noise from the ac adapter does not always indicate
a defect.
2Ground
34ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 39
Checkout guide
Checking operational charging
To check whether the battery charges properly during
operation, use a discharged battery pack or a battery pack
that has less than 50% of the total power remaining when
installed in the computer.
Perform operational charging. If the battery status indicator
or icon does not turn on, remove the battery pack and let it
return to room temperature. Reinstall the battery pack. If
the charge indicator or icon still does not turn on, replace
the battery pack.
If the charge indicator still does not turn on, replace the
system board. Then reinstall the battery pack. If it is still
not charged, go to the next section.
Checking the battery pack
Battery charging does not start until the Power Meter
shows that less than 95% of the total power remains;
under this condition the battery pack can charge to 100%
of its capacity. This protects the battery pack from being
overcharged or from having a shortened life.
To check the status of your battery, move your cursor to
the Power Meter icon in the icon tray of the Windows
taskbar and wait for a moment (but do not click), and the
percentage of battery power remaining is displayed. To get
detailed information about the battery, double-click the
Power Meter icon.
Note: If the battery pack becomes hot, it may not be able
to charge. Remove it from the computer and leave it
at room temperature for a while. After it cools down,
reinstall and recharge it.
To check the battery pack, do the following:
1. Power off the computer.
2. Remove the battery pack and measure the voltage
between battery terminals 1 (+) and 5 (−). See the
following figure:
Terminal Voltage (V dc)
1(+)
2
3
4
5(-)
3. for Lithium ion battery;v If the voltage is less than +11.0 V dc, the battery
pack has been discharged.
1+ 0 to + 12.6
5Ground (−)
General descriptions35
Page 40
Checkout guide
Note: Recharging will take at least 3 hours, even if
the indicator does not turn on.
If the voltage is still less than +11.0 V dc after
recharging, replace the battery.
for Nickel metal hydride battery;
v If the voltage is less than +8.0 V dc, the battery
pack has been discharged.
Note: Recharging will take at least 3 hours, even if
the indicator does not turn on.
If the voltage is still less than +8.0 V dc after
recharging, replace the battery.
4. for Lithium ion battery;v If the voltage is more than +11.0 V dc, measure the
resistance between battery terminals 4 and 5. The
resistance must be 4 to 30 K ohm.
for Nickel metal hydride battery;
v If the voltage is more than +8.0 V dc, measure the
resistance between battery terminals 4 and 5. The
resistance must be 4 to 30 K ohm.
If the resistance is not correct, replace the battery
pack. If the resistance is correct, replace the system
board.
Checking the backup battery
Do the following:
1. Power off the computer, and unplug the ac adapter
from it.
2. Turn the computer upside down.
3. Remove the battery pack (see “1010 Battery pack” on
page 57).
4. Remove the backup battery (see “Checking the battery
pack” on page 35).
5. Measure the voltage of the backup battery. See the
following figure.
Red (+)
Black (-)
v If the voltage is correct, replace the system board.
v If the voltage is not correct, replace the backup battery.
v If the backup battery discharges quickly after
replacement, replace the system board.
WireVoltage (V dc)
Red+2.5 to +3.2
Black Ground
36ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 41
ThinkPad A21e, A22e, i 1800
Product overview ............39
Specifications ............39
Status indicators ...........41
FRU Tests .............43
Fn key combinations ..........44
Symptom-to-FRU index ..........46
Numeric error codes ..........46
Error messages ...........49
Beep symptoms ...........50
No beep symptoms ..........50
LCD-related symptoms .........51
Intermittent problems ..........52
Undetermined problems .........52
FRU replacement notices.........53
Screw notices ............53
Retaining serial numbers.........54
Restoring the serial number of the system unit54
Retaining the UUID .........54
Removing and replacing a FRU........56
1010 Battery pack...........57
1020 Backup battery ..........58
1030 Hard-disk drive ..........60
1040 DIMM............62
1050 Mini PCI adapter .........63
1060 Ultrabay 2000 device ........66
1070 Keyboard...........67
1080 Keyboard CRU insulator .......72
1090 Fan assembly ..........73
For models excepting MT2655-65x, 66x, 67x,
B5x, B6x, B7x ..........73
For MT2655-65x, 66x, 67x, B5x, B6x, B7x. . 75
1100CPU.............77
1110 PC Card slot assembly.......79
1120 Hinge cover ...........81
1130 Keyboard bezel ..........83
1140 Speaker ............86
For A21e series ..........86
For A22e and i 1800 series .......87
1150 Hard-disk bay ..........89
1160 LED connector card........91
1170 Ultrabay 2000 slot .........93
1180 System board ..........96
2010 LCD assembly ..........98
2020 Front bezel...........104
12.1-in. LCD (only for A21e series) ....104
13.3-in. and 14.1-in. LCD .......105
2030 Inverter card ..........106
12.1-in. LCD (only for A21e series) ....106
13.3-in. and 14.1-in. LCD .......107
2040 LCD panel ...........108
37
Page 42
12.1-in. LCD (only for A21e series) ....108
13.3-in. and 14.1-in. LCD .......110
2050 Sub card ...........113
Locations ..............115
Front view.............115
Rear view .............116
Bottom view ............117
Parts list ..............118
A21e, A22e and i 1800 model matrix .....118
Overall.............121
LCD FRUs............125
12.1-in. SVGA TFT (only for A21e) ....125
13.3-in. XGA TFT.........126
14.1-in. XGA TFT.........127
Keyboard .............128
Recovery CDs for i 1800 series ......129
For Windows Me models .......129
Recovery CDs for A22e series.......129
For Windows 98 models.......129
For Windows 2000 models.......130
For Windows 2000/Windows NT models130
Miscellaneous parts ..........131
Optional FRUs ...........135
Common parts list ..........136
Tools .............136
Power cords (system) ........136
Notices..............137
Trademarks ............137
38ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 43
Product overview
Product overview
This section presents the following product-unique
information:
v “Specifications”
v “Status indicators” on page 41
v “FRU Tests” on page 43
v “Fn key combinations” on page 44
Specifications
The following table lists the specifications of the ThinkPad
A21e, A22e and i 1800:
FeatureDescription
ProcessorA21e
Bus architecturePCI Bus
Memory (standard) A21e, A22e
Memory (optional) A21e
CMOS RAM242 bytes
®
Celeron®processor 650 MHz
v Intel
®
v Intel
Celeron®processor 700 MHz
A22e
®
Celeron®processor 800 MHz
v Intel
v Intel®mobile Pentium®III processor 850
MHz featuring Intel
technology
®
v Intel
mobile Pentium®III processor 900
MHz featuring Intel
®
SpeedStep
®
SpeedStep
™
™
technology
i 1800
®
Celeron®processor 750 MHz
v Intel
®
v Intel
mobile Pentium®III processor 750
MHz featuring Intel®SpeedStep
™
technology
v 64 MB (SO-DIMM × 2)
i 1800
v 128 MB (SO-DIMM × 2)
v 64 MB or 128 MB DIMM card (maximum
of 256 MB)
A22e, i 1800
v 64 MB or 128 MB DIMM card (maximum
of 256 MB)
v 64 MB, 128 MB or 256 MB DIMM card
(maximum of 512 MB)
(continued)
ThinkPad A21e, A22e, i 180039
Page 44
FeatureDescription
DisplayA21e
Hard-disk driveA21e
I/O portv External monitor
Internal modem56.6 Kbps
Audiov Internal speaker
PC Cardv One Type-III or one Type-II
AC adapter72-watt type
Bay deviceA21e
v 12.1-inch, 16M colors, SVGA (800×600
resolution) TFT color LCD
v 13.3-inch, 16M colors, XGA (1024×768
resolution) TFT color LCD
v 14.1-inch, 16M colors, XGA (1024×768
resolution) TFT color LCD
A22e
v 13.3-inch, 16M colors, XGA (1024×768
resolution) TFT color LCD
v 14.1-inch, 16M colors, XGA (1024×768
resolution) TFT color LCD
i 1800
v 14.1-inch, 16M colors, XGA (1024×768
resolution) TFT color LCD
v 20.0 GB, 2.5-inch, IDE interface
A22e
v 15.0 GB, 2.5-inch, IDE interface
v 20.0 GB, 2.5-inch, IDE interface
v 30.0 GB, 2.5-inch, IDE interface
i 1800
v 20.0 GB, 2.5-inch, IDE interface
v 30.0 GB, 2.5-inch, IDE interface
v Line-in
v Headphone
v Microphone
v Parallel or diskette drive
v Port replicator connector
v Serial
v Universal serial bus (USB) connector
v RJ11
v RJ45
v Software control volume
v One Type-III or two Type-II
v 10-24x CD-ROM drive
A22e
v 10-24x CD-ROM drive
v 8x DVD-ROM drive
i 1800
v 8x/4x/24x CD-RW drive
v 8x/4x/24x/8x CD-RW/DVD drive
Product overview
40ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 45
Product overview
Status indicators
The system status indicators show the status of the
computer, as follows:
12345
7
6
IndicatorMeaning
1 Drive in useGreen:Data is being read from or
written to the storage device,
such as the hard disk drive or a
drive in the Ultrabay 2000. When
this indicator is on, do not put the
computer into standby mode or
turn off the computer.
Note: Do not move the system while the
Green drive in use light is on. Sudden
physical shock could cause drive errors.
2 Num lockGreen:The numeric keypad on the
3 Caps lockGreen:Caps Lock mode is enabled. To
keyboard is enabled. To enable
or disable the keypad, press and
hold the Shift key, and then
press the NumLk (ScrLk) key. If
the numeric keypad is enabled,
press and hold Shift key to use
the cursor- and screen-control
keys temporarily.
4 Scroll lockGreen:Scroll Lock mode is enabled. The
Arrow keys can be used as
screen-scroll function keys. The
cursor cannot be moved with the
Arrow keys. Not all application
programs support this function.
To enable or disable Scroll Lock
mode, press the ScrLk key.
5 Power onGreen:The computer is on and ready to
6 BatteryGreen:The battery is fully charged.
Blinking green:
Orange: The battery power is low. The
Blinking orange:
7 Standby status Green:The computer is in standby
Blinking green:
use. In some models, this
indicator stays lighted even when
the computer is in the standby
mode. For A21e series and the
low-end models of A22e, if the
power-on indicator is on and the
standby indicator is off, the
system is ready to use. For the
high-end models of A22e, if the
power-on indicator is off and the
standby indicator is on, the
system is ready to use.
The battery has enough power to
operate, but is being charged.
battery is to being charged.
The battery needs to be charged.
when the indicator starts blinking
orange, the computer beeps
three times.
mode.
The computer is entering standby
mode or hibernation mode, or is
resuming normal operation. This
indicator does not blink in
Windows 98, Windows 2000 and
Windows Me.
42ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 47
Product overview
FRU Tests
The following table shows the test for each FRU.
FRUApplicable test
System board1. Diagnostics --> CPU/Coprocessor
PowerDiagnostics --> Other Devices --> IBM AC
LCD unit1. Diagnostics --> Video Adapter
Modem1. Make sure the modem is set up correctly.
Audio1. Interactive Tests --> Internal Speaker
Speaker1. Interactive Tests --> Internal Speaker
PC Card slotsDiagnostics --> Systemboard --> PCMCIA,
Keyboard1. Diagnostics --> Systemboard -->
TrackPoint or
pointing device
Hard-disk drive Diagnostics --> Fixed Disks
2. Diagnostics --> Systemboard
Adapter, IBM Battery 1
2. Interactive Tests --> Video
2. Replace the modem jack and the modem
card in turn, and run the following tests in
Diagnostics --> Communication:
a. Lucent Modem (M2) Loopback
b. Lucent Modem (M2) Dialtone/DTM
c. Intel Modem Register
d. Intel Modem Loopback/DTMF
e. Intel SP Modem Register
f. Intel SP Modem Loopback/DTMF
g. 3Com MiniPCI Modem Test
h. 3Com MiniPCI Dialtone Test
2. Interactive Tests --> Stereo Speaker
(Celeron model only)
3. Diagnostics --> Other Devices --> Crystal
SoundFusion
2. Interactive Tests --> Stereo Speaker
(Celeron model only)
PCMCIA External Loop
Keyboard
2. Interactive Tests --> Keyboard
If the TrackPoint does not work, check the
configuration in the ThinkPad Configuration
program. If the TrackPoint is disabled, select
Enable to enable it.
After you use the TrackPoint, the pointer may
drift on the screen for a short time. This drift
can occur when a slight, steady pressure is
applied to the TrackPoint pointer. This symptom
is not a hardware problem. If the pointer stops
after a short time, no service action is
necessary.
If enabling the TrackPoint does not correct the
problem, continue with the following:
v Interactive Tests --> Mouse
™
Test
(continued)
ThinkPad A21e, A22e, i 180043
Page 48
Product overview
FRUApplicable test
Diskette drive1. Diagnostics --> Diskette Drives
CD-ROM or
DVD drive
Memory1. If two DIMMs are installed, remove one of
Fan1. Turn on the computer and check the air
2. Interactive Tests --> Diskette
1. Diagnostics --> Other Devices -->
CD-ROM/DVD
2. Interactive Tests --> CD-ROM/DVD Test
them and run Diagnostics --> MemoryTest - Quick.
2. If the problem does not recur, return the
DIMM to its place, remove the other one,
and run the test again.
3. If the test does not detect the error, run
Diagnostics --> Memory Test - Full.
turbulence at the louver near the power
switch.
2. Run Diagnostics --> Other Devices -->
IBM Fan.
Fn key combinations
The following table shows the function of each combination
of Fn with a function key.
The Fn key works independently from the operating
system.
Key
combination
Fn + F1Reserved.
Fn + F2Reserved.
Fn + F3Turn off the computer display, leaving the screen
Fn + F4Turn standby mode on. To return to normal
Fn + F5Reserved.
Fn + F6Reserved.
Description
blank. To turn the computer display on again,
press any key or the TrackPoint stick.
operation, press the Fn key independently,
without pressing a function key.
Notes:
1. This mode is called suspend mode in
Windows 95 and Windows NT.
2. In Windows 2000, this combination of
buttons functions as a sleep button. You can
change the settings so that pressing it puts
the computer into hibernation mode or even
shut the computer down.
(continued)
44ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 49
Product overview
Key
combination
Fn + F7Switch between the computer display and an
Fn + F8Turn screen expansion on or off. (There is no
Fn + F9Reserved.
Fn + F10Reserved.
Fn + F11Reserved.
Fn + F12Turn hibernation mode on. To return to normal
Fn + PgUpTurn the ThinkLight on or off.
Fn + HomeThe computer display becomes brighter.
Fn + EndThe computer display becomes less bright.
Fn + Insert
(for i-series)
Fn + Delete
(for i-series)
Fn +
Backspace
(for i-series)
Description
external monitor. If an external monitor is
attached, computer output is displayed in the
following three patterns by turns:
v External monitor (CRT)
v Computer display and external monitor (LCD
+CRT)
v Computer display (LCD)
Note: This function is not supported when the
computer is in large desktop mode or when the
computer output is driven by the secondary CRT
controller.
symbol on the key.)
Note: This function is not supported in Windows
2000.
operation, press the power button for less than
four seconds.
Audio volume becomes bigger.
Audio volume becomes smaller.
Mute.
ThinkPad A21e, A22e, i 180045
Page 50
Symptom-to-FRU index
Symptom-to-FRU index
The symptom-to-FRU index in this section lists symptoms
and errors and their possible causes. The most likely
cause is listed first, in boldface type.
Note: Do the FRU replacement or other actions in the
sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not
solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.
This index can also help you determine, during regular
servicing, what FRUs are likely to need to be replaced
next.
A numeric error is displayed for each error detected in
POST or system operation. In the displays, n can be any
number.
If no numeric code is displayed, check the narrative
descriptions of symptoms. If the symptom is not described
there, go to “Intermittent problems” on page 52.
Note
For an IBM device not supported by diagnostic
codes in the ThinkPad notebook computers, see the
manual for that device.
Numeric error codes
Symptom or errorFRU or action, in sequence
0175
Bad CRC1, stop POST task —
The EEPROM checksum is not
correct.
0187
EAIA data access error — The
access to EEPROM has failed.
0188
Invalid RFID serialization
information area or bad CRC2
— The EEPROM checksum is
not correct.
0189
Invalid RFID configuration
information area — The
EEPROM checksum is not
correct.
(continued)
46ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
System board.
System board.
System board.
System board.
Page 51
Symptom-to-FRU index
Symptom or errorFRU or action, in sequence
0190
Critical low battery error.
0200
Hard disk error — The hard
disk is not working.
021x
Stuck key — Keyboard error.
0220
Monitor type error — Monitor
type does not match the one
specified in CMOS.
0230
Shadow RAM error — The
shadow RAM failure at offset
nnnn.
0231
System RAM failure at offset
nnnn.
0232
Extended RAM error —
Extended RAM failure at offset
nnnn.
0250
System battery error — System
battery is dead.
0251
System CMOS checksum
bad—Default configuration
used.
0252
Password checksum bad —
The password is cleared.
0260
System timer error.
0270
Real-time clock error.
0271
Date and time error — Neither
the date nor the time is set in
the computer.
1. Charge the battery pack.
2. Battery pack.
1. Reseat the hard-diskdrive.
2. Load Setup Defaults in IBM
BIOS Setup Utility.
3. Hard-disk drive.
4. System board.
Run interactive tests of the
keyboard and the auxiliary
input device.
Load Setup Defaults in IBM
BIOS Setup Utility.
System board.
1. DIMM.
2. System board.
1. DIMM.
2. System board.
Replace the backup battery
and run IBM BIOS Setup
Utility to reset the time and
date.
Replace the backup battery
and run IBM BIOS Setup
Utility to reset the time and
date.
Reset the password by
running IBM BIOS Setup
Utility.
1. Replace the backup
battery and run IBM BIOS
Setup Utility to reset the
time and date.
2. System board.
1. Replace the backup
battery and run IBM BIOS
Setup Utility to reset the
time and date.
2. System board.
Run IBM BIOS Setup Utility to
reset the time and date.
Shut down the computer and
remove it from the docking
station.
48ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 53
Symptom-to-FRU index
Error messages
Symptom or errorFRU or action, in sequence
Device address conflict.1. Load Setup Defaults in
Allocation error for device.1. Load Setup Defaults in
Failing bits: nnnn.1. DIMM.
Invalid system configuration
data.
I/O device IRQ conflict.1. Load Setup Defaults in
Operating system not found.1. Check that the operating
Hibernation error.1. Restore the system
Fan error.Fan.
Unsupported memory
configuration.
IBM BIOS Setup Utility.
2. Backup battery.
3. System board.
IBM BIOS Setup Utility.
2. Backup battery.
3. System board.
2. System board.
1. DIMM.
2. System board.
IBM BIOS Setup Utility.
2. Backup battery.
3. System board.
system has no failure and is
installed correctly.
2. Enter IBM BIOS Setup
Utility and see whether
the hard-disk drive and
the diskette drive are
properly identified.
3. Reseat the hard-disk drive.
4. Reinstall the operating
system.
5. Diskette drive.
6. Hard-disk drive.
7. System board.
configuration to what it
was before the computer
entered hibernation mode.
2. If memory size has been
changed, re-create the
hibernation file.
Shut down the computer and
remove the extra memory.
Maximum memory size is:
v 256 MB for A21e series and
the low-end models of A22e.
v 512 MB for the high-end
models of A22e.
ThinkPad A21e, A22e, i 180049
Page 54
Symptom-to-FRU index
Beep symptoms
Symptom or errorFRU or action, in sequence
One beep and a blank,
unreadable, or flashing LCD.
One long and two short beeps,
and a blank or unreadable
LCD.
Two short beeps with error
codes.
Two short beeps with blank
screen.
Two or more beeps, or a
continuous beep. Operating
System starts successfully.
Three short beeps, pause,
three more short beeps, and
one short beep.
Only cursor appears.Reinstall operating system.
1. Reseat the LCDconnector.
2. LCD assembly.
3. External CRT.
4. System board.
1. System board.
2. LCD assembly.
3. DIMM.
POST error. See “Numeric
error codes” on page 46.
1. System board.
2. DIMM.
If a mini-PCI Ethernet card is
installed, confirm that Alert OnLAN 2 in IBM BIOS Setup
Utility is disabled.
1. DIMM.
2. System board
No beep symptoms
Symptom or errorFRU or action, in sequence
No beep, power-on indicator
on, LCD blank, and no POST.
No beep, power-on indicator
on, and LCD blank during
POST.
No beep during POST, but
system runs correctly.
The power-on password
prompt.
The hard-disk password
prompt.
The DOS full screen looks
smaller.
1. Make sure that every
connector is connected
tightly and correctly.
2. DIMM.
3. System board.
1. Reseat DIMM.
2. System board.
Speaker.
A power-on password or a
supervisor password is set.
Type the password and press
Enter.
A hard-disk password is set.
Type the password and press
Enter.
Start the ThinkPad
Configuration program and set
the Screen expansion
function.
50ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 55
Symptom-to-FRU index
LCD-related symptoms
Important
The TFT LCD for the notebook computer contains
many thin-film transistors (TFTs). A small number of
dots that are missing, discolored, or always lighted
is characteristic of TFT LCD technology, but
excessive pixel problems can cause viewing
concerns. The LCD should be replaced if the
number of missing, discolored, or lighted dots in any
background is:
v SVGA: 5 or more bright dots, 5 or more dark
dots, or a total of 9 or more bright and dark dots.
v XGA: 8 or more bright dots, 8 or more dark dots,
or a total of 9 or more bright and dark dots.
Note: Bright dots means pixel is always on (white
or color.) Dark dots means pixel is always off
(black color.)
Symptom or errorFRU or action, in sequence
No beep, power-on indicator
on, and a blank LCD during
POST.
v LCD backlight not working.
v LCD too dark.
v LCD brightness cannot be
adjusted.
v LCD contrast cannot be
adjusted.
v LCD screen unreadable.
v Characters missing pixels.
v Screen abnormal.
v Wrong color displayed.
Horizontal or vertical lines
displayed on LCD.
System board.
1. Reseat the LCDconnectors.
2. LCD assembly.
3. System board.
1. See important note for
“LCD-related symptoms”.
2. Reseat all LCD connectors.
3. LCD assembly.
4. System board.
LCD assembly.
ThinkPad A21e, A22e, i 180051
Page 56
Symptom-to-FRU index
Intermittent problems
Intermittent system hang problems can be due to a variety
of causes that have nothing to do with a hardware defect,
such as cosmic radiation, electrostatic discharge, or
software errors. FRU replacement should be considered
only when a problem recurs.
When analyzing an intermittent problem, do the following:
1. Run the diagnostic test for the system board in loop
mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the
FRU code. Rerun the test to verify that no more errors
exist.
Undetermined problems
You are here because the diagnostic tests did not identify
which adapter or device failed, wrong devices are installed,
a short circuit is suspected, or the system is inoperative.
Follow these procedures to isolate the failing FRU (do not
isolate FRUs that have no defects).
Verify that all attached devices are supported by the
computer.
Verify that the power supply being used at the time of the
failure is operating correctly. (See “Power system
checkout” on page 34.)
1. Power off the computer.
2. Visually check each FRU for damage. Replace any
damaged FRU.
3. Remove or disconnect all of the following devices:
a. Non-IBM devices
b. Devices attached to the port replicator
c. Printer, mouse, and other external devices
d. Battery pack
e. Hard-disk drive
f. External diskette drive
g. DIMM
h. CD-ROM and diskette drive in the Ultrabay 2000
i. PC Cards
4. Power on the computer.
5. Determine whether the problem has changed.
6. If the problem does not recur, reconnect the removed
devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs one
at a time (do not replace a nondefective FRU):
a. System board
b. LCD assembly
52ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 57
FRU replacement notices
FRU replacement notices
This section contains notices related to removing and
replacing parts. Read this section carefully before replacing
any FRU.
Screw notices
Loose screws can cause a reliability problem. In IBM
ThinkPad computer, this problem is addressed with special
nylon-coated screws that have the following characteristics:
v They maintain tight connections.
v They do not easily come loose, even with shock or
vibration.
v They are harder to tighten.
v They should be used only once.
Do the following when you service this machine:
v Keep the screw kit (for the P/N, see “Miscellaneous
parts” on page 131) in your tool bag.
v Always use new screws.
v Use a torque screwdriver if you have one.
Tighten screws as follows:
v Plastic to plastic
Turn an additional 90 degrees after the screw head
touches the surface of the plastic part:
90 degrees more
(Cross-section)
v Logic card to plastic
Turn an additional 180 degrees after the screw head
touches the surface of the logic card:
180 degrees more
(Cross-section)
v Torque driver
If you have a torque driver, refer to the “Torque” column
for each step.
ThinkPad A21e, A22e, i 180053
Page 58
FRU replacement notices
v Make sure you use the correct screw. If you have a
torque screwdriver, tighten all screws firmly to the torque
shown in the table. Never use a screw that you
removed. Use a new one. Make sure the screws are
tightened firmly.
Retaining serial numbers
This section includes the following descriptions:
v “Restoring the serial number of the system unit”
v “Retaining the UUID”
Restoring the serial number of the system
unit
When the computer was manufactured, the EEPROM on
the system board was loaded with the serial numbers of
the system and all major components. These numbers
need to remain the same throughout the life of the
computer.
If you replace the system board, you must restore the
serial number of the system unit to its original value.
Before replacing the system board, save the original serial
number by doing the following:
1. Install the ThinkPad hardware maintenance diskette
version 1.61, and restart the computer.
2. From the main menu, select 1. Set SystemIdentification.
3. Select 2. Read S/N data from EEPROM.
The serial number for each device is displayed. Write
down the serial number of the system unit, designated as
follows:
20: System unit serial number
After you have replaced the system board, restore the
serial number by doing the following:
1. Install the ThinkPad hardware maintenance diskette
version 1.61 and restart the computer.
2. From the main menu, select 1. Set SystemIdentification.
3. Select 1. Add S/N data from EEPROM.
Follow the instructions on the screen.
Note: The serial number of the system unit is written on
the label attached on the bottom of the computer.
Retaining the UUID
The Universally Unique Identifier (UUID) is a 128-bit
number uniquely assigned to your computer at production
and stored in the EEPROM of your system board. The
algorithm that generates the number is designed to provide
54ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 59
FRU replacement notices
unique IDs until the year A.D. 3400. No two computers in
the world have the same number.
When you replace the system board, you must set the
UUID on the new system board as follows:
1. Install the ThinkPad hardware maintenance diskette
version 1.61, and restart the computer.
2. From the main menu, select 4. Assign UUID.
A new UUID is created and written. If a valid UUID
already exists, it is not overwritten.
ThinkPad A21e, A22e, i 180055
Page 60
Removing and replacing a FRU
Removing and replacing a FRU
This section presents directions and drawings for use in
removing and replacing a FRU. Be sure to observe the
following general rules:
1. Do not try to service any computer unless you have
been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review “FRU replacement
notices” on page 53.
3. Begin by removing any FRUs that have to be removed
before the failing FRU. Any such FRUs are listed at the
top of the page. Remove them in the order in which
they are listed.
4. Follow the correct sequence in the steps for removing
the FRU, as indicated in the drawings by the numbers
in square callouts.
5. When turning a screw to replace a FRU, turn it in the
direction indicated by the arrow in the drawing.
6. When removing the FRU, move it in the direction
indicated by the arrow in the drawing.
7. To put the new FRU in place, reverse the removal
procedure and follow any notes that pertain to
replacement. For information about connecting and
arranging internal cables, see “Locations” on page 115.
8. When replacing a FRU, use the correct screw as
shown in the procedures.
DANGER:
Before removing any FRU, power off the computer,
unplug all power cords from electrical outlets, remove
the battery pack, and then disconnect any
interconnecting cables.
Attention: Before the computer is powered on after FRU
replacement, make sure that all screws, springs, and other
small parts are in place and are not loose inside the
computer. Verify this by shaking the computer gently and
listening for rattling sounds. Metallic parts or metal flakes
can cause electrical short circuits.
Attention: The system board is sensitive to, and can be
damaged by, electrostatic discharge. Before touching it,
establish personal grounding by touching a ground point
with one hand or by using an electrostatic discharge (ESD)
strap (P/N 6405959).
56ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 61
Removing and replacing a FRU
1010 Battery pack
DANGER:
Use only the battery in the parts listing for the
computer you are servicing. The use of an incorrect
battery can result in ignition or explosion of the
battery.
2
1
ThinkPad A21e, A22e, i 180057
Page 62
Removing and replacing a FRU
1020 Backup battery
DANGER:
Use only the battery in the parts listing for the
computer you are servicing. The use of an incorrect
battery can result in ignition or explosion of the
battery.
For access, remove this FRU:
v “1010 Battery pack” on page 57
1
2
StepScrew (quantity)Torque
1M2.5 × 3.5 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
58ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 63
Removing and replacing a FRU
Cable routing: When replacing the cable, route it as in
this drawing:
ThinkPad A21e, A22e, i 180059
Page 64
Removing and replacing a FRU
1030 Hard-disk drive
Attention
Do not drop or apply any shock to the hard-disk
drive. The hard-disk drive is sensitive to physical
shock. Incorrect handling can cause damage and
permanent loss of data.
Before removing the drive, have the user make a
backup copy of all the information on the drive if
possible.
Never remove the drive while the system is
operating or is in suspend mode.
For access, remove this FRU:
v “1010 Battery pack” on page 57
1
Note: The hard disk is attached to the cover.
StepScrew (quantity)
1Coin screw (1) or security screw (1)
Note: Use a 2.5-mm Allen wrench to remove the security screw.
(continued)
60ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 65
Removing and replacing a FRU
When removing the hard-disk drive, open the LCD a little
as shown in the figure.
2
3
3
4
When installing: Make sure that the hard-disk connector
is firmly connected.
ThinkPad A21e, A22e, i 180061
Page 66
Removing and replacing a FRU
1040 DIMM
For access, remove this FRU:
v “1010 Battery pack” on page 57
Note: Loosen the screw 1, but do not remove it.
1
2
3
When installing: Make sure that the card is firmly fixed in
the slot and cannot be moved easily.
4
3
62ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 67
Removing and replacing a FRU
1050 Mini PCI adapter
For access, remove this FRU:
v “1010 Battery pack” on page 57
Note: Loosen the screw 1, but do not remove it.
1
2
(continued)
ThinkPad A21e, A22e, i 180063
Page 68
Removing and replacing a FRU
Notes:
1. The following two illustrations show the combo card.
Connector (A) is for the LAN feature and (B) is for the
modem feature. Disconnect either (A) or (B) in step
6. This slot also supports a Mini PCI modem card or
Mini PCI network card.
2. Step 3 is only for MT2655-21x, 22x, 23x, 31x, 32x,
33x, 41x, 42x, 43x, 71x, 72x, 73x, 81x, 82x, 83x, 91x,
92x, 93x, B2x, B4x, P3J. Other models do not have the
bracket.
3
4
(B)
(A)
4
5
(B)
6
(A)
64ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 69
Removing and replacing a FRU
When installing:
1. Make sure that the card is firmly fixed in the slot and
cannot be moved easily.
2. Make sure not to pinch the connector cable (A) under
the Mini PCI adapter. Place the cable (A) as shown in
the following figure.
(A)
ThinkPad A21e, A22e, i 180065
Page 70
Removing and replacing a FRU
1060 Ultrabay 2000 device
Any of several devices can be inserted into the Ultrabay
2000. The procedure for installing and removing is the
same for every device.
Note: When you release the switch in step 1 the lever
pops out. Pull the lever a little in step 2 to release
the device from the bay.
1
2
3
66ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 71
Removing and replacing a FRU
1070 Keyboard
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
1
StepScrew (quantity)Torque
1M2.5 × 14 mm, nylon-coated (2)39.2 Ncm
(4 kgfcm)
3
2
2
(continued)
ThinkPad A21e, A22e, i 180067
Page 72
Removing and replacing a FRU
5
6
4
6
5
4
7
6
68ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 73
Removing and replacing a FRU
When installing the easy-button cover, do as follows:
4
3
2
1
1
ThinkPad A21e, A22e, i 180069
Page 74
Removing and replacing a FRU
When installing: When installing the keyboard, do as
1. Install the new keyboard, following the directions in the
figure. Make sure that the keyboard edges, shown in
the figure as (A), (B), and (C), are under the frame.
follows:
(A)
(B)
(C)
2. Insert your fingers into the PC Card slot on the left of
the computer and the Ultrabay 2000 slot on the right of
the computer as shown in 1. Then, with your fingers
in those slots as in 2, latch the keyboard in place by
using your thumbs to press firmly on the Shift keys.
Press the Y key to connect the keyboard to the
connector on the under side of the key 3.
3
1
1
2
(continued)
70ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 75
Removing and replacing a FRU
3. To make sure that the front side of the keyboard is
housed firmly, gently press the Shift keys with your
thumbs and try to slide the keyboard towards you. Do
not push parts (A) and (B) on the keyboard strongly; to
do so might cause distortion of the Ultrabay 2000 slot
and the PC Card slot.
(A)
(B)
4. After the fastening of two screws of bottom side, push
the Y key again to connect the keyboard firmly to the
connector on the underside of the key.
ThinkPad A21e, A22e, i 180071
Page 76
Removing and replacing a FRU
1080 Keyboard CRU insulator
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
1
72ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 77
Removing and replacing a FRU
1090 Fan assembly
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
For models excepting MT2655-65x, 66x, 67x,
B5x, B6x, B7x
1
StepScrew (quantity)Torque
1M2.5 × 3.5 mm, nylon-coated (1)39.2 Ncm
(continued)
ThinkPad A21e, A22e, i 180073
(4 kgfcm)
Page 78
Removing and replacing a FRU
2
2
3
StepScrew (quantity)Torque
2M2.0 × 13.5 mm, nylon-coated (4)24.5 Ncm
(2.5 kgfcm)
74ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 79
Removing and replacing a FRU
For MT2655-65x, 66x, 67x, B5x, B6x, B7x
1
StepScrew (quantity)Torque
1M2.5 × 3.5 mm, nylon-coated (1)39.2 Ncm
(continued)
(4 kgfcm)
ThinkPad A21e, A22e, i 180075
Page 80
Removing and replacing a FRU
2
2
3
StepScrew (quantity)Torque
2M2.0 × 13.5 mm, nylon-coated (4)24.5 Ncm
(2.5 kgfcm)
When installing: When installing the fan assembly, apply
the thermal grease (05K5751) on the
a-part of the fan as shown in the
following figure.
a
76ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 81
Removing and replacing a FRU
1100 CPU
Note
This section is only for MT2655-45x, 46x, 47x, 48x,
4Ax, 55x, 56x, 57x, 58x, 5Ax, 65x, 66x, 67x, 95x,
96x, 97x, 98x, 9Ax, A5x, A6x, A7x, A8x, AAx, B5x,
B6x, B7x, E7x, F7x, M7x, P7J, PAJ.
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1090 Fan assembly” on page 73
Rotate the head of the screw (A) to the direction of the
arrow 1 to release the lock and then remove the CPU
2.
1
A
2
ThinkPad A21e, A22e, i 180077
Page 82
Removing and replacing a FRU
When installing:
1. When attaching the CPU to the socket, do as shown in
the step 1 in this figure.
2. Rotate the the head of the screw (A) to the direction of
the arrow 2 to lock the CPU.
A
2
1
78ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 83
Removing and replacing a FRU
1110 PC Card slot assembly
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
1
2
StepScrew (quantity)Torque
1M2.0 × 13.5 mm, nylon-coated (4)24.5 Ncm
1
(2.5 kgfcm)
ThinkPad A21e, A22e, i 180079
Page 84
Removing and replacing a FRU
When installing the PC Card slot assembly, do as shown in
the figure.
80ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 85
Removing and replacing a FRU
1120 Hinge cover
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
1
StepScrew (quantity)Torque
1M2.5 × 14 mm, nylon-coated (3)39.2 Ncm
(4 kgfcm)
(continued)
ThinkPad A21e, A22e, i 180081
Page 86
Removing and replacing a FRU
a
4
2
3
StepScrew (quantity)Torque
2M2.5 × 4.8 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
When installing, do as follows;
v Install the hinge cover according to the procedure 3,
4 and then tighten the screw 2. In procedure 3,
take care not to damage the lens.
v Make sure that all of the latches a are firmly attached
and snap into place.
82ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 87
Removing and replacing a FRU
1130 Keyboard bezel
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1120 Hinge cover” on page 81
1
StepScrew (quantity)Torque
1M2.5 × 3.5 mm, nylon-coated (3)39.2 Ncm
(4 kgfcm)
(continued)
ThinkPad A21e, A22e, i 180083
Page 88
Removing and replacing a FRU
3
2
3
4
StepScrew (quantity)Torque
2M2.5 × 14 mm, nylon-coated (1)39.2 Ncm
3M2.5 × 4.8 mm, nylon-coated (2)39.2 Ncm
(4 kgfcm)
(4 kgfcm)
84ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 89
Removing and replacing a FRU
When installing, do as following;
v Make sure that the a-part is firmly attached as shown
in the figure.
v Make sure that all of the latches of the keyboard bezel
b are firmly attached.
a
b
b
b
b
ThinkPad A21e, A22e, i 180085
Page 90
Removing and replacing a FRU
1140 Speaker
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1120 Hinge cover” on page 81
v “1130 Keyboard bezel” on page 83
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1120 Hinge cover” on page 81
v “1130 Keyboard bezel” on page 83
v “1140 Speaker” on page 86
1
2
StepScrew (quantity)Torque
1M2.5 × 4.8 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
ThinkPad A21e, A22e, i 180089
Page 94
Removing and replacing a FRU
When installing: Make sure that the a-parts of the
insulation are not came off and the
b-part is not turned over.
a
b
a
a
90ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 95
Removing and replacing a FRU
1160 LED connector card
Note
This section is only for MT2655-45x, 46x, 47x, 48x,
4Ax, 55x, 56x, 57x, 58x, 5Ax, 65x, 66x, 67x, 95x,
96x, 97x, 98x, 9Ax, A5x, A6x, A7x, A8x, AAx, B5x,
B6x, B7x, E7x, F7x, M7x, P7J, PAJ. Other models
do not have LED connector card.
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1120 Hinge cover” on page 81
v “1130 Keyboard bezel” on page 83
1
2
StepScrew (quantity)Torque
1M2.5 × 14 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
(continued)
ThinkPad A21e, A22e, i 180091
Page 96
Removing and replacing a FRU
4
3
When installing: Make sure that the connectors are firmly
attached.
92ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 97
Removing and replacing a FRU
1170 Ultrabay 2000 slot
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1120 Hinge cover” on page 81
v “1130 Keyboard bezel” on page 83
v “1160 LED connector card” on page 91
Note
Step 1 and 2 are only for MT2655-x1x, x2x,
x3x, x4x, 25x, 26x, 27x, 35x, 36x, 37x, 75x, 76x,
77x, 85x, 86x, 87x, MT2663-77x, MT2664-77x. For
other models, start removing from step 3.
1
StepScrew (quantity)Torque
1M2.5 × 14 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
(continued)
ThinkPad A21e, A22e, i 180093
Page 98
Removing and replacing a FRU
2
a
When installing: Make sure that the FPC bracket is firmly
attached as shown in the figure a.
3
StepScrew (quantity)Torque
3M2.5 × 4.8 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
(continued)
94ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
Page 99
Removing and replacing a FRU
4
5
6
StepScrew (quantity)Torque
4M2 × 13.5 mm, nylon-coated (2)24.5 Ncm
5M2.5 × 4.8 mm, nylon-coated (2)39.2 Ncm
(2.5 kgfcm)
(4 kgfcm)
When installing: Make sure that the guide of the slot is
firmly attached 1and if the eject lever
has been popped out, push it back in
the direction of arrow 2 until it snaps,
and then push the upper-right corner of
the slot 3 to fix it firmly.
1
2
3
ThinkPad A21e, A22e, i 180095
Page 100
Removing and replacing a FRU
1180 System board
For access, remove these FRUs, in order:
v “1010 Battery pack” on page 57
v “1020 Backup battery” on page 58
v “1030 Hard-disk drive” on page 60
v “1040 DIMM” on page 62
v “1050 Mini PCI adapter” on page 63
v “1060 Ultrabay 2000 device” on page 66
v “1070 Keyboard” on page 67
v “1080 Keyboard CRU insulator” on page 72
v “1090 Fan assembly” on page 73
v “1110 PC Card slot assembly” on page 79
v “1120 Hinge cover” on page 81
v “1130 Keyboard bezel” on page 83
v “1140 Speaker” on page 86
v “1150 Hard-disk bay” on page 89
v “1160 LED connector card” on page 91
v “1170 Ultrabay 2000 slot” on page 93
4
1
3
5
StepScrew (quantity)Torque
4M2.5 × 4.8 mm, nylon-coated (1)39.2 Ncm
(4 kgfcm)
2
96ThinkPad A21e, A22e, i 1800 (MT 2655/2663/2664)
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