Lenovo ThinkCentre A51, ThinkCentre M51e Quick Reference Manual

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ThinkCentre

™

Quick Reference

Inside

- Important safety information

- Warranty and other notices

- Computer setup

- Software recovery

- Troubleshooting and diagnostics

- Help and Service

- IBM Lotus software offer

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ThinkCentre

™

Quick Reference

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Note

Before using this information and the product it supports, be sure to read the following:

v “Important safety information” on page v v Appendix B, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on

page 35

v Appendix D, “Notices,” on page 63

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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Contents

Important safety information . . . . . . . . . . . . . . . .v

Conditions that require immediate action . . . . . . . . . . . . .v

General safety guidelines . . . . . . . . . . . . . . . . . .vi

Additional safety information . . . . . . . . . . . . . . . .ix

Lithium battery notice . . . . . . . . . . . . . . . . . . .x

Modem safety information . . . . . . . . . . . . . . . . .xi

Laser compliance statement . . . . . . . . . . . . . . . . .xi

Additional help . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1. Arranging your workspace . . . . . . . . . . . . .1

Comfort . . . . . . . . . . . . . . . . . . . . . . . .1

Chapter 2. Setting up your computer . . . . . . . . . . . . .3

Turning on power . . . . . . . . . . . . . . . . . . . .7

Finishing the software installation . . . . . . . . . . . . . . .7

Completing important tasks . . . . . . . . . . . . . . . . .7

Updating your operating system . . . . . . . . . . . . . . . .8

Installing other operating systems . . . . . . . . . . . . . . .8

Updating your antivirus software . . . . . . . . . . . . . . .8

Starting the Setup Utility . . . . . . . . . . . . . . . . . .8

Shutting down the computer . . . . . . . . . . . . . . . . .9

Recording your computer information . . . . . . . . . . . . . .9

Chapter 3. Recovering software . . . . . . . . . . . . . . .11

Creating and using product recovery discs . . . . . . . . . . . .11

Backup and recovery . . . . . . . . . . . . . . . . . . .12

Using the rescue and recovery workspace . . . . . . . . . . . .13

Solving recovery problems . . . . . . . . . . . . . . . . .15

Creating and using rescue media . . . . . . . . . . . . . . .16

Creating and using a Recovery Repair diskette . . . . . . . . . .16

Recovering or installing device drivers . . . . . . . . . . . . .17

Setting a rescue device in the startup sequence . . . . . . . . . .18

Chapter 4. Getting information, help, and service . . . . . . . . .19

Getting information . . . . . . . . . . . . . . . . . . .19

Getting help and service . . . . . . . . . . . . . . . . . .19

Purchasing additional services . . . . . . . . . . . . . . . .22

Chapter 5. Troubleshooting and diagnostics . . . . . . . . . .23

Basic troubleshooting . . . . . . . . . . . . . . . . . . .23

LED Diagnostics . . . . . . . . . . . . . . . . . . . . .25

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PC Doctor Dos Diagnostics . . . . . . . . . . . . . . . . .25

Error codes . . . . . . . . . . . . . . . . . . . . . .27

POST beep codes . . . . . . . . . . . . . . . . . . . .29

Appendix A. IBM Lotus Software Offer . . . . . . . . . . . .31

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 35

Part 1 - General Terms . . . . . . . . . . . . . . . . . . .35

Part 2 - Country-unique Terms . . . . . . . . . . . . . . . .38

Part 3 - Warranty Information . . . . . . . . . . . . . . . .51

Worldwide Telephone List . . . . . . . . . . . . . . . . .56

Guarantee supplement for Mexico . . . . . . . . . . . . . . .58

Appendix C. Customer Replacement Units (CRUs) . . . . . . . .61

Appendix D. Notices . . . . . . . . . . . . . . . . . . .63

Trademarks . . . . . . . . . . . . . . . . . . . . . .64

Electronic emissions notices . . . . . . . . . . . . . . . . .65

Power cord notice . . . . . . . . . . . . . . . . . . . .68

Polyvinyl Chloride (PVC) cable and cord notice . . . . . . . . . .70

Quick Reference

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Table des matières

Avis aux lecteurs canadiens . . . . . . . . . . . . . . . .v

Consignes de sécurité . . . . . . . . . . . . . . . . . .ix

Conditions nécessitant une intervention immédiate . . . . . . . . .ix

Consignes générales de sécurité . . . . . . . . . . . . . . . .xi

Consignes de sécurité supplémentaires . . . . . . . . . . . . . xiv

Batterie au lithium . . . . . . . . . . . . . . . . . . . .xv

Informations relatives au modem . . . . . . . . . . . . . . .xv

Conformité aux normes relatives aux appareils à laser . . . . . . . . xvi

Aide supplémentaire . . . . . . . . . . . . . . . . . . xvii

Chapitre 1. Organisation de l’espace de travail . . . . . . . . . 71

Confort . . . . . . . . . . . . . . . . . . . . . . . 71

Chapitre 2. Installation de l’ordinateur . . . . . . . . . . . . 73

Mise sous tension . . . . . . . . . . . . . . . . . . . . 77

Fin de l’installation . . . . . . . . . . . . . . . . . . . 77

Tâches importantes à effectuer . . . . . . . . . . . . . . . 77

Mise à jour de votre système d’exploitation . . . . . . . . . . . 78

Installation d’autres systèmes d’exploitation . . . . . . . . . . . 78

Mise à jour de votre logiciel antivirus . . . . . . . . . . . . . 78

Lancement de l’utilitaire de configuration . . . . . . . . . . . . 79

Arrêt de l’ordinateur . . . . . . . . . . . . . . . . . . . 79

Tableau d’informations . . . . . . . . . . . . . . . . . . 79

Chapitre 3. Récupération de logiciels . . . . . . . . . . . . .81

Création et utilisation de disques de récupération Product Recovery . . .81

Sauvegarde et récupération . . . . . . . . . . . . . . . . .83

Utilisation de l’espace de travail Rescue and Recovery . . . . . . . .84

Résolution des incidents de récupération . . . . . . . . . . . .86

Création et utilisation d’un support de secours . . . . . . . . . .87

Création et utilisation d’une disquette de réparation Recovery Repair . . .87

Récupération ou installation de pilotes de périphérique . . . . . . . .88

Configuration d’un périphérique de secours dans la séquence de démarrage 89

Chapitre 4. Assistance technique . . . . . . . . . . . . . .91

Informations . . . . . . . . . . . . . . . . . . . . . .91

Services d’assistance . . . . . . . . . . . . . . . . . . .91

Services complémentaires . . . . . . . . . . . . . . . . . .94

Chapitre 5. Résolution des incidents et outils de diagnostics . . . .95

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Résolution des incidents - Procédures de base . . . . . . . . . . .75

Voyants de diagnostic . . . . . . . . . . . . . . . . . . .97

PC Doctor Dos Diagnostics . . . . . . . . . . . . . . . . .98

Codes d’erreur . . . . . . . . . . . . . . . . . . . . .99

Bips émis pendant le POST . . . . . . . . . . . . . . . . 102

Annexe A. Offre de logiciels IBM Lotus . . . . . . . . . . . 103

Annexe B. Déclaration de Garantie Z125-4753-08 04/2004 . . . . . .107

Chapitre 1 - Dispositions générales . . . . . . . . . . . . . .107

Chapitre 2 - Dispositions nationales particulières . . . . . . . . . .111

CHAPITRE 3 - Informations relatives à la garantie . . . . . . . . .126

Liste de numéros de téléphone pour le monde entier . . . . . . . .132

Supplément de garantie pour le Mexique . . . . . . . . . . . .134

Annexe C. Unités remplaçables par l’utilisateur (CRU) . . . . . . .137

Annexe D. Remarques . . . . . . . . . . . . . . . . . .139

Marques . . . . . . . . . . . . . . . . . . . . . . .140

Bruits radioélectriques . . . . . . . . . . . . . . . . . . .141

Cordons d’alimentation . . . . . . . . . . . . . . . . . .145

Cordons d’alimentation et câbles sous enveloppe de PVC (chlorure de

polyvinyle) . . . . . . . . . . . . . . . . . . . . . .147

Aide-mémoire

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Inhaltsverzeichnis

Wichtige Sicherheitshinweise . . . . . . . . . . . . . . . .v

Situationen, die sofortige Maßnahmen erfordern . . . . . . . . . .v

Allgemeine Sicherheitsrichtlinien . . . . . . . . . . . . . . . vii

Zusätzliche Sicherheitshinweise . . . . . . . . . . . . . . . .x

Hinweis zur Lithiumbatterie . . . . . . . . . . . . . . . . .xi

Sicherheitshinweise zu Modems . . . . . . . . . . . . . . . xii

Lasersicherheit . . . . . . . . . . . . . . . . . . . . . xii

Weiterführende Hilfe . . . . . . . . . . . . . . . . . . xiii

Kapitel 1. Arbeitsplatz einrichten . . . . . . . . . . . . . . 151

Ergonomie . . . . . . . . . . . . . . . . . . . . . . 151

Kapitel 2. Computer in Betrieb nehmen . . . . . . . . . . . 155

Computer einschalten . . . . . . . . . . . . . . . . . . 159

Softwareinstallation abschließen . . . . . . . . . . . . . . . 159

Wichtige Aufgaben . . . . . . . . . . . . . . . . . . . .160

Betriebssystem aktualisieren . . . . . . . . . . . . . . . . .160

Andere Betriebssysteme installieren . . . . . . . . . . . . . .161

Antivirensoftware aktualisieren . . . . . . . . . . . . . . . .161

Programm ″Setup Utility″ starten . . . . . . . . . . . . . . .161

Systemabschluss durchführen . . . . . . . . . . . . . . . .161

Computerdaten notieren . . . . . . . . . . . . . . . . . .162

Kapitel 3. Software wiederherstellen . . . . . . . . . . . . .163

Datenträger zur Produktwiederherstellung erstellen und verwenden . . .164

Sicherung und Wiederherstellung . . . . . . . . . . . . . . .165

Arbeitsbereich von Rescue and Recovery verwenden . . . . . . . .156

Fehler bei der Wiederherstellung beheben . . . . . . . . . . . .159

Wiederherstellungsdatenträger erstellen und verwenden . . . . . . .170

Diskette für Wiederherstellung erstellen und verwenden . . . . . . .170

Einheitentreiber wiederherstellen oder installieren . . . . . . . . .171

Einheit zur Wiederherstellung in der Startreihenfolge definieren . . . . .172

Kapitel 4. Informationen, Hilfe und Service anfordern . . . . . . .175

Informationen anfordern . . . . . . . . . . . . . . . . . .175

Hilfe und Service anfordern . . . . . . . . . . . . . . . . .175

Zusätzliche Services bestellen . . . . . . . . . . . . . . . .178

Kapitel 5. Fehlerbehebung und Diagnoseprogramme . . . . . . .179

Grundlegende Fehlerbehebung . . . . . . . . . . . . . . . .179

Fehlerdiagnose mit Hilfe von Anzeigen . . . . . . . . . . . . .182

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Diagnoseprogramm ″PC Doctor Dos″ . . . . . . . . . . . . . .182

Fehlercodes . . . . . . . . . . . . . . . . . . . . . .184

POST-Signaltoncodes . . . . . . . . . . . . . . . . . . .187

Anhang A. IBM Lotus Software-Angebot . . . . . . . . . . . .189

Anhang B. IBM Erklärung über begrenzte Gewährleistung Z125-4753-08

04/2004 . . . . . . . . . . . . . . . . . . . . . .193

Teil 1 - Allgemeine Bestimmungen . . . . . . . . . . . . . . .193

Teil 2 - Länderspezifische Bestimmungen . . . . . . . . . . . .197

Teil 3 - Gewährleistungsinformationen . . . . . . . . . . . . .212

Weltweite Telefonliste . . . . . . . . . . . . . . . . . . .218

Ergänzung zu den Gewährleistungsbestimmungen für Mexiko . . . . .224

Anhang C. CRUs (Customer Replaceable Units, durch Kunden aus-

tauschbare

Funktionseinheiten) . . . . . . . . . . . . . .227

Anhang D. Bemerkungen . . . . . . . . . . . . . . . . .229

Marken . . . . . . . . . . . . . . . . . . . . . . . .230

Hinweise zur elektromagnetischen Verträglichkeit . . . . . . . . .231

Hinweis zu Netzkabeln . . . . . . . . . . . . . . . . . .234

Kurzübersicht

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Indice

Informazioni importanti sulla sicurezza . . . . . . . . . . . . .v

Condizioni che richiedono un intervento immediato . . . . . . . . .v

Linee guida generali per la sicurezza . . . . . . . . . . . . . .vi

Ulteriori informazioni sulla sicurezza . . . . . . . . . . . . . .x

Batteria al litio . . . . . . . . . . . . . . . . . . . . . .x

Informazioni sulla sicurezza del modem . . . . . . . . . . . . .xi

Dichiarazione di conformità relativa al laser . . . . . . . . . . .xi

Ulteriori informazioni . . . . . . . . . . . . . . . . . . xiii

Capitolo 1. Organizzazione dell’area di lavoro . . . . . . . . . 241

Organizzazione ottimale . . . . . . . . . . . . . . . . . 241

Capitolo 2. Installazione dell’elaboratore . . . . . . . . . . . 245

Accensione . . . . . . . . . . . . . . . . . . . . . . 249

Completamento dell’installazione del software . . . . . . . . . . 249

Attività importanti . . . . . . . . . . . . . . . . . . . 250

Aggiornamento del sistema operativo . . . . . . . . . . . . .250

Installazione di altri sistemi operativi . . . . . . . . . . . . . .250

Aggiornamento del software antivirus . . . . . . . . . . . . .251

Avvio del programma Setup Utility . . . . . . . . . . . . . .251

Spegnimento dell’elaboratore . . . . . . . . . . . . . . . .251

Registrazione delle informazioni dell’elaboratore . . . . . . . . . .251

Capitolo 3. Ripristino del software . . . . . . . . . . . . . .253

Creazione e utilizzo dei dischi di ripristino del prodotto . . . . . . .253

Copie di backup e ripristino . . . . . . . . . . . . . . . . .254

Utilizzo dell’area di lavoro di Rescue and Recovery . . . . . . . . .255

Soluzioni relative ai problemi di ripristino . . . . . . . . . . . .258

Creazione e utilizzo di un supporto di ripristino . . . . . . . . . .259

Creazione e utilizzo del minidisco di ripristino . . . . . . . . . .259

Ripristino o installazione dei driver di periferica . . . . . . . . . .260

Impostazione di una periferica di ripristino nella sequenza di avvio . . .261

Capitolo 4. Richiesta di informazioni, supporto e assistenza . . . . .263

Come ottenere le informazioni . . . . . . . . . . . . . . . .263

Come ottenere aiuto e assistenza . . . . . . . . . . . . . . .263

Acquisto di ulteriori servizi . . . . . . . . . . . . . . . . .266

Capitolo 5. Risoluzione dei problemi e programmi di diagnostica . . .267

Risoluzione dei problemi basilari . . . . . . . . . . . . . . .267

Diagnostica LED . . . . . . . . . . . . . . . . . . . . .269

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PC Doctor Dos Diagnostics . . . . . . . . . . . . . . . . .270

Codici di errore . . . . . . . . . . . . . . . . . . . . .271

Segnali acustici del POST . . . . . . . . . . . . . . . . . .273

Appendice A. IBM Lotus Software Offer . . . . . . . . . . . .275

Appendice B. Dichiarazione di garanzia IBM Z125-4753-08 04/2004 . .279

Parte 1 - Condizioni generali . . . . . . . . . . . . . . . .279

Parte 2 - Condizioni specifiche . . . . . . . . . . . . . . . .282

Parte 3 - Informazioni sulla garanzia . . . . . . . . . . . . . .295

Elenco telefonico mondiale . . . . . . . . . . . . . . . . .300

Guarantee supplement for Mexico . . . . . . . . . . . . . . .302

Appendice C. CRU (Customer Replacement Unit) . . . . . . . . .305

Appendice D. Informazioni particolari . . . . . . . . . . . . .307

Marchi . . . . . . . . . . . . . . . . . . . . . . . .308

Informazioni sulle emissioni elettromagnetiche . . . . . . . . . .309

Informazioni relative ai cavi di alimentazione . . . . . . . . . . .312

Polyvinyl Chloride (PVC) cable and cord notice . . . . . . . . . .314

Guida di riferimento rapido

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Inhoudsopgave

Belangrijke veiligheidsinformatie . . . . . . . . . . . . . . .v

Situaties waarin onmiddellijk handelen vereist is . . . . . . . . . .v

Algemene veiligheidsrichtlijnen . . . . . . . . . . . . . . . .vi

Aanvullende veiligheidsvoorschriften . . . . . . . . . . . . . .x

Kennisgeving lithiumbatterij . . . . . . . . . . . . . . . . .x

Veiligheidsvoorschriften voor de modem . . . . . . . . . . . . .xi

Verklaring van conformiteit met laserrichtlijnen . . . . . . . . . .xi

Aanvullende hulp . . . . . . . . . . . . . . . . . . . . xiii

Hoofdstuk 1. De werkplek inrichten . . . . . . . . . . . . . 321

Comfort . . . . . . . . . . . . . . . . . . . . . . . 321

Hoofdstuk 2. De computer installeren . . . . . . . . . . . . 325

De computer aanzetten . . . . . . . . . . . . . . . . . . 329

De installatie van de software voltooien . . . . . . . . . . . . 329

Belangrijk om te doen . . . . . . . . . . . . . . . . . . 329

Het besturingssysteem bijwerken . . . . . . . . . . . . . . 330

Andere besturingssystemen installeren . . . . . . . . . . . . .330

Antivirussoftware bijwerken . . . . . . . . . . . . . . . . .330

De Setup Utility starten . . . . . . . . . . . . . . . . . .330

De computer afsluiten . . . . . . . . . . . . . . . . . . .331

Computergegevens noteren . . . . . . . . . . . . . . . . .331

Hoofdstuk 3. Software herstellen . . . . . . . . . . . . . .333

Herstelschijven maken en gebruiken . . . . . . . . . . . . . .333

Backup en herstel . . . . . . . . . . . . . . . . . . . .334

Het werkgebied van Rescue and Recovery gebruiken . . . . . . . .335

Herstelproblemen oplossen . . . . . . . . . . . . . . . . .338

Noodherstelmedia maken en gebruiken . . . . . . . . . . . . .339

Een Reparatiediskette maken en gebruiken . . . . . . . . . . . .339

Stuurprogramma’s installeren of herstellen . . . . . . . . . . . .340

Een herstelapparaat in de opstartvolgorde opgeven . . . . . . . . .341

Hoofdstuk 4. Informatie, hulp en service . . . . . . . . . . . .343

Informatie opvragen . . . . . . . . . . . . . . . . . . .343

Informatie over hulp en service . . . . . . . . . . . . . . . .343

Extra services aanschaffen . . . . . . . . . . . . . . . . .346

Hoofdstuk 5. Diagnose en probleemoplossing . . . . . . . . . .347

Elementaire probleemoplossing . . . . . . . . . . . . . . . .347

LED-diagnose . . . . . . . . . . . . . . . . . . . . .349

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PC Doctor Dos Diagnostics . . . . . . . . . . . . . . . . .349

Foutcodes . . . . . . . . . . . . . . . . . . . . . . .351

Geluidssignalen bij de zelftest . . . . . . . . . . . . . . . .353

Bijlage A. Aanbod van IBM Lotus Software . . . . . . . . . . .335

Bijlage B. IBM Verklaring van Beperkte Garantie Z125-4753-08 04/2004 339

Deel 1 - Algemene voorwaarden . . . . . . . . . . . . . . .339

Deel 2 - Landspecifieke voorwaarden . . . . . . . . . . . . . .363

Deel 3 - Garantie-informatie . . . . . . . . . . . . . . . . .377

Wereldwijde lijst van telefoonnummers . . . . . . . . . . . . .383

Garantiesupplement voor Mexico . . . . . . . . . . . . . . .385

Bijlage C. Door de klant vervangbare onderdelen (CRU’s) . . . . . .387

Bijlage D. Kennisgevingen . . . . . . . . . . . . . . . . .389

Handelsmerken . . . . . . . . . . . . . . . . . . . . .390

Elektronische emissie . . . . . . . . . . . . . . . . . . .391

Kennisgevingen voor het netsnoer . . . . . . . . . . . . . . .394

Kennisgeving voor PVC-kabels (polyvinylchloride) en -snoeren . . . . .397

Naslagboekje

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Important safety information

Note

Please read important safety information first.

This information can help you safely use your IBM

personal computer. Follow and retain all information included with your IBM computer. The information in this document does not alter the terms of your purchase agreement or the IBM Statement of Limited Warranty.

Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment.

Note: This information includes references to power adapters and batteries. In addition to mobile personal computers, IBM ships some products (such as speakers or monitors) with external power adapters. If you have such a product, this information applies to your product. In addition, your computer product may contain a coin-sized internal battery that provides power to your system clock even when the machine is unplugged, so the battery safety information applies to all computers.

Conditions that require immediate action

Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer.

As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your machine. Or you might hear sounds like popping, cracking or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself.

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Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the IBM Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. The telephone numbers for your IBM Support Center location are located in the “Help and Service” section later in this guide.

In the unlikely event that you notice any of the conditions listed below, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the IBM Support Center for further guidance.

The telephone numbers for your IBM Support Center location are located in the “Help and Service” section later in this guide.

v Power cords, plugs, power adapters, extension cords, surge protectors, or

power supplies that are cracked, broken or damaged.

v Signs of overheating, smoke, sparks or fire. v Damage to a battery (such as cracks, dents, creases), discharge from a

battery, or a buildup of foreign substances on the battery.

v A cracking, hissing or popping sound, or strong odor that comes from the

product.

v Signs that liquid has been spilled or an object has fallen onto the computer

product, the power cord or power adapter.

v The computer product, the power cord or power adapter has been exposed

to water.

v The product has been dropped or damaged in any way. v The product does not operate normally when you follow the operating

instructions.

Note: If you notice these conditions with a non-IBM product (such as an extension cord), stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

General safety guidelines

Always observe the following precautions to reduce the risk of injury and property damage.

Service

Do not attempt to service a product yourself unless instructed to do so by the IBM Support Center. Use only an authorized IBM service provider who is approved to repair your particular product.

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Note: Some parts can be upgraded or replaced by the customer. These parts are referred to as Customer Replaceable Units, or CRUs. IBM expressly identifies CRUs as such, and provides documentation with instructions when it is appropriate for customers to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the power is turned off and that the product is unplugged from any power source before you attempt the replacement. If you have any questions or concerns, contact the IBM Support Center.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer.

Never wrap a power cord around the power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power adapter has been stressed by misuse. Liquids can also cause gradual corrosion of the power cord terminals and/or the connector terminals on the adapter which can eventually result in overheating.

Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load

Important safety information vii

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should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.

Connect and disconnect the equipment from the electrical outlet carefully

Batteries

All IBM personal computers contain a non-rechargeable coin cell battery to provide power to the system clock. In addition many mobile products such as Thinkpad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by IBM for use with your product have been tested for compatibility and should only be replaced with approved parts.

Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation.

Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

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Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state.

Heat and product ventilation

Computers generate heat when turned on and when batteries are charging. Notebook PCs can generate a significant amount of heat due to their compact size. Always follow these basic precautions:

v Do not leave the base of your computer in contact with your lap or any part

of your body for an extended period when the computer is functioning or when the battery is charging. Your computer produces some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn.

v Do not operate your computer or charge the battery near flammable

materials or in explosive environments.

v Ventilation slots, fans and/or heat sinks are provided with the product for

safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover or disable these features.

CD and DVD drive safety

CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it is possible for the disc to break apart or even shatter when the CD drive is in use. To protect against possible injury due to this situation, and to reduce the risk of damage to your machine, do the following:

v Always store CD/DVD discs in their original packaging v Always store CD/DVD discs out of direct sunlight and away from direct

heat sources

v Remove CD/DVD discs from the computer when not in use v Do not bend or flex CD/DVD discs, or force them into the computer or their

packaging

v Check CD/DVD discs for cracks before each use. Do not use cracked or

damaged discs

Additional safety information

DANGER

Important safety information ix

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Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal cables. v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To connect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

To disconnect:

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Lithium battery notice

CAUTION: Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

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Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during a lightning storm. v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines. v Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

v Do not use the telephone to report a gas leak in the vicinity of the leak.

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives are also sold separately as options. CD-ROM drives and DVD-ROM drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive or a DVD-ROM drive is installed, note the following handling instructions.

CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM drive or DVD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.

Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement.

DANGER Laser radiation when open. Do not stare into the beam, do not view directly with

optical instruments, and avoid direct exposure to the beam.

Important safety information xi

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Additional help

This Quick Reference provides the information for installing your IBM

computer and starting the operating system. This publication also includes basic troubleshooting information, software recovery procedures, help and service information, and warranty information.

The User Guide for your computer has information about installing optional hardware. This Portable Document Format (PDF) file is available through Access IBM on your computer desktop. Use Adobe Acrobat Reader to read and print your User Guide for use when installing optional hardware.

Access IBM is on your desktop, or click Start → Access IBM to learn more details about the following topics:

v Using your computer v Installing hardware options v Connecting communication cables v Troubleshooting common problems v Registering your computer

you have Internet access, the most up-to-date information for your computer

is available from the World Wide Web.

You can find the following information:

v CRU removal and installation instructions v Publications v Troubleshooting information v Parts information v Downloads and drivers v Links to other useful sources of information

access this information, point your browser to:

http://www.ibm.com/pc/support/site.wss/document.do?lndocid=part-video

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Chapter 1. Arranging your workspace

To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. A good chair can make a big difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a neutral, comfortable position. Try to keep a light touch on the keyboard and your hands and fingers relaxed. You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet.

Viewing Distance

Lower Back Support

Seat Height

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and position it so you can view it without having to twist your body. Also position other equipment you use regularly, such as the telephone or a mouse, within easy reach.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right

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angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your computer.

When arranging your workspace: v Avoid the use of extension cords. When possible, plug the computer power

cord directly into an electrical outlet.

v Keep power cords and cables neatly routed away from walkways and other

areas where they might get kicked accidentally.

For

more information about power cords, see “Power cord notice” on page 68

of this book.

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Chapter 2. Setting up your computer

Note: Your computer might not have all of the connectors that are described in

this chapter.

Use the following information when setting up your computer. Look for the small connector icons on the back of your computer.

If your computer cables and connector panel have color-coded connectors, match the color of the cable end with the color of the connector. For example, match a blue cable end with a blue connector, a red cable end with a red connector.

1. Check the position of the voltage-selection switch on the rear of the computer. Use a ballpoint pen to slide the switch, if necessary.

v If the voltage supply range is 90–137 V ac, set the switch to 115 V. v If the voltage supply range is 180–265 V ac, set the switch to 230 V.

2. Your keyboard cable might have a standard keyboard connector1 or a Universal Serial Bus (USB) connector2. Connect the keyboard cable to the appropriate keyboard connector.

3. Your mouse cable might have a standard mouse connector1 or a USB connector 2. Connect the mouse cable to the appropriate mouse connector.

4. Connect the monitor cable to the monitor connector on the computer. v If you have a Standard Video Graphics Array (SVGA) monitor, connect

the cable to the connector as shown.

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Note: If your model has two monitor connectors, be sure to use the

connector on the accelerated graphics port (AGP) adapter.

v If you have a digital video interface (DVI) monitor, connect the cable to

the connector as shown.

Note: Your computer must have an adapter installed that supports the

DVI monitor.

5. If you have a modem, connect the modem using the following instructions.

PHO

1 Use this dual connection on the back of the computer to set up your modem. 2 Attach one end of the telephone cable to the telephone and the other end to the

telephone connector on the back of the computer. Attach one end of the modem cable to the modem connector on the back of the computer and the other end to the telephone outlet.

3 In some cases, a splitter or converter is required to attach the cables to the

telephone outlet, as shown at the top of this illustration. You can also use the splitter without the telephone, as shown at the bottom of the illustration.

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6. If you have audio devices, attach them using the following instructions. For more information about speakers, see steps 7 and 8.

1 Audio line-in This connector receives audio signals from an external audio

device, such as a stereo system.

2 Audio line-out This connector sends audio signals from the computer to external

devices, such as powered stereo speakers.

3 Microphone Use this connector to attach a microphone to your computer when

you want to record sound or if you use speech-recognition software.

4 Headphone Use this connector to attach headphones to your computer when

you want to listen to music or other sounds without disturbing anyone. This connector might be located on the front of the computer.

7. If you have powered speakers with an ac adapter, use the following instructions.

a. Connect the cable that runs between the speakers, if necessary. On

some speakers, this cable is permanently attached.

b. Connect the ac adapter cable to the speaker. c. Connect the speakers to the computer. d. Connect the ac adapter to the ac power source.

8. If you have unpowered speakers with no ac adapter, use the following

instructions.

a. Connect the cable that runs between the speakers, if necessary. On

some speakers, this cable is permanently attached.

b. Connect the speakers to the computer.

9. Connect any additional devices that you have. Your computer might not

have all connectors that are shown.

Chapter 2. Setting up your computer 5

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1 USB Use these connectors to attach a device that requires a Universal

Serial Bus (USB) connection, such as a mouse, scanner, printer, or personal digital assistant (PDA).

2 Serial Use this connector to attach an external modem, serial printer, or

other device that uses a 9-pin serial connector.

3 S-video Use this connector to attach a television set that has an S-Video

connector. This connector is present on some high-performance video adapters.

4 Parallel Use this connector to attach a parallel printer or any other device

that requires a 25-pin parallel connection.

5 Ethernet Use this connector to attach the computer to an Ethernet-type local

area network or to a cable modem.

Important

To operate the computer within FCC limits when it is connected to an Ethernet network, use a Category 5 Ethernet cable.

6 MIDI/joystick Use this connector to attach a joystick, gamepad, or a musical

instrument digital interface (MIDI) device such as a MIDI keyboard.

7 IEEE 1394 This connector is sometimes called Firewire because it transmits

data rapidly. There are two types of IEEE 1394 connectors: the 4-pin and the 6-pin. IEEE 1394 offers connection to several types of consumer electronics, including digital audio devices and scanners.

10. Connect the power cords to properly grounded electrical outlets.

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Note: For more information about connectors, see Access IBM on your

computer desktop.

Turning on power

Turn on the monitor and other external devices first, and then turn on the computer. When the power-on self-test (POST) is finished, the IBM logo window closes. If your computer has preinstalled software, the software installation program starts.

If you experience any problems during startup, see Chapter 5, “Troubleshooting and diagnostics,” on page 23 and Chapter 4, “Getting information, help, and service,” on page 19.

Finishing the software installation

Important

Read the license agreements carefully before using the programs on this computer. These agreements detail your rights, obligations, and warranties for the software on this computer. By using these programs, you accept the terms of the agreements. If you do not accept the agreements, do not use the programs. Instead, promptly return the entire computer for a full refund.

Note: Some models might have a multilingual version of Windows XP Pro

preinstalled. If your computer has the multilingual version, you will be prompted to choose a language during the initial installation process. After installation, the language version can be changed through the Windows Control Panel.

After you start the computer for the first time, follow the instructions on the screen to complete the software installation. If you do not complete the software installation the first time the computer is turned on, unpredictable results might occur. When the installation is complete, click Access IBM on your desktop to learn more about your computer.

Completing important tasks

After you have set up your computer, perform the following tasks, which will save you time and trouble later:

v Create a diagnostics diskette. The diagnostics tool can isolate hardware

problems and is part of the Product Recovery program. Making a diagnostics diskette ahead of time assures you use of the diagnostics tool if the Product Recovery program becomes inaccessible. See “Creating an Diagnostics diskette” on page 26.

Chapter 2. Setting up your computer 7

Page 32

v Record your computer machine type, model, and serial number. If you need

service or technical support, you will probably be asked for this information. See “Recording your computer information” on page 9.

Keep

this Quick Reference in a safe place. It is the only publication that has

important information about reinstalling factory-installed software. Chapter 3, “Recovering software,” on page 11 contains the information about recovering factory-installed software.

Updating your operating system

Microsoft

makes updates available for various operating systems through the Microsoft Windows Update Web site. The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only. Updates could include security fixes, new versions of Windows components (such as media player), fixes to other portions of the Windows operating system, or enhancements.

For details about updating your operating system, go to Access IBM.

Installing other operating systems

If you install your own operating system, follow the instructions that come with your operating-system CDs or diskettes. Remember to install all device drivers after you install your operating system. Installation instructions are usually provided with the device drivers.

Updating your antivirus software

Your computer comes with the Norton AntiVirus software you can use to detect and eliminate viruses. You should run the LiveUpdate application to get the latest updates from the Norton AntiVirus Web site. LiveUpdate will download the latest virus list and Norton AntiVirus will use the new list when it scans your computer the next time.

For details about updating your antivirus software, go to Access IBM.

Starting the Setup Utility

The Setup Utility enables you to view, set, or change BIOS configuration settings and passwords.

1. Shut down the operating system and turn off your computer.

2. Press and hold the F1 key then turn on the computer. When you hear

multiple beeps, release the F1 key.

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Note: If an administrator password has been set, the Setup Utility program

menu is not displayed until you type your password. For more information on the Setup Utility program, see your User Guide.

The

Setup Utility might start automatically when POST detects that hardware

has been removed or new hardware has been installed in your computer.

Shutting down the computer

When you are ready to turn off your computer, always follow the shutdown procedure for your operating system. This prevents the loss of unsaved data or damage to your software programs. To shut down the Microsoft Windows

operating system select Shut down or Turn off computer.

Recording your computer information

Recording information about your computer can be helpful if you ever need to have your computer serviced. The service technician will probably ask you for this information.

Chapter 2. Setting up your computer 9

Page 34

The machine type, model, and serial number are labeled on your computer. Use the following table to record this information.

Product name ______________________________________________

Machine type and model ______________________________________________

Serial number (S/N) ______________________________________________

Date of purchase ______________________________________________

Register your computer over the Internet when you first visit the IBM Web site. When you register your computer, you will receive the following benefits:

v Faster service when you call for help v Automatic notification of free software and special promotional offers

to http://www.ibm.com/pc/register/ and follow the on-screen

instructions. See Access IBM for more information on how to register your computer.

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Chapter 3. Recovering software

The Rescue and Recovery

™

program product provides a number of recovery solutions to meet almost any situation. Portions of the Rescue and Recovery program program reside with your other Windows

programs, while other portions reside in a separate, hidden area of your hard disk specifically designed for recovery. This chapter will help you become familiar with some of the recovery solutions provided by the Rescue and Recovery program program installed on your computer.

Tasks to do before you encounter a problem

v Create Product Recovery discs. See ″Creating and using Product Recovery

discs.″

v Create rescue media. See “Creating and using rescue media” on page 16. v Back up your hard disk periodically. See “Backup and recovery” on page 12. v Create a Recovery Repair diskette. See “Solving recovery problems” on page

15.

Note:

The rescue disc and first disc of the Product Recovery discs and backup

discs are startable (bootable) and can be started in any type of CD or DVD drive except for a DVD-RAM media.

Tasks to do after you encounter a problem

The starting point for most recovery tasks is the Rescue and Recovery workspace. See “Using the rescue and recovery workspace” on page 13.

Creating and using product recovery discs

If your computer is equipped with a recordable CD or DVD drive, you can create a set of Product Recovery discs that enable you to restore the contents of the hard disk to the same state as when the computer was originally shipped from the factory. Product Recovery discs are useful if you transfer the computer to another area, sell the computer, recycle the computer, or as a last resort put the computer in an operational state after all other methods of recovery have failed. It is a good idea to create a set of Product Recovery discs as soon as possible.

Note: Your Microsoft

Windows license permits you to create only one set of Product Recovery discs, so it is important that you store the discs in a safe place after you make them.

To create Product Recovery discs, do the following:

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1. From the Windows desktop, click Start, click Programs (or if you are using Windows XP, click All Programs), click Access IBM, then click Create Product Recovery discs.

2. Follow the instructions on the screen.

use Product Recovery discs, do the following:

Attention: When you restore the factory contents from the Product Recovery discs, all files currently on the hard disk will be deleted and replaced by the original factory contents.

1. Insert the Rescue and Recovery program disc into your CD or DVD drive.

2. Restart your computer.

3. After a short delay, the Rescue and Recovery program workspace opens.

Note: If the Rescue and Recovery workspace fails to open, you might not

have your startup device (CD drive or DVD drive) set correctly in your BIOS startup sequence. See “Setting a rescue device in the startup sequence” on page 18for more information.

4. In the Rescue and Recovery menu, click Restore factory contents.

5. Follow the instructions on the screen. Insert the appropriate Product

Recovery disc when prompted.

Note:

After restoring your hard disk to the original factory content, you might

have to reinstall some software or drivers. See ″Post-recovery notes″ on page 15 for details.

Backup and recovery

The Rescue and Recovery program program enables you to back up your complete hard disk contents including the operating system, data files, application programs, and personal settings. You can designate where the Rescue and Recovery program stores the backup:

v On a protected area of your hard disk v On a second hard disk installed in your computer v On an externally attached USB hard disk v On a network drive v On recordable CDs or DVDs (a recordable CD or DVD drive is required for

this option)

After

you have backed up your hard disk, you can restore the complete

contents of the hard disk or restore selected files only.

To perform a backup operation, do the following:

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1. From the Windows desktop, click Start, click All Programs, click Access IBM, then click the Rescue and Recovery program. The Rescue and

Recovery program program opens.

2. In the menu bar, click Backup; then click Back up now.

3. Follow the instructions on the screen.

perform a restore operation from the Rescue and Recovery program, do the

following:

1. From the Windows desktop, click Start, click All Programs , click Access IBM, then click the Rescue and Recovery program The Rescue and

Recovery program program opens.

2. In the menu bar, click Restore; then do one of the following: v Click Restore your system if you want to restore your hard disk to a

previously backed-up state. This recovery method deletes all data currently stored on your hard disk and replaces it with the data from the backup. During the recovery process, you will be given an opportunity to transfer files currently on your hard disk to other media before any data is removed.

v Click Restore files if you want to restore only selected files from your

backup.

Follow the instructions on the screen.

For

information about performing a restore operation from the Rescue and

Recovery workspace, see “Using the rescue and recovery workspace.”

Using the rescue and recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk that operates independently from the Windows operating system. This enables you to perform recovery operations even if the Windows operating system cannot be started. You can perform the following recovery operations from the Rescue and Recovery workspace:

v Rescue files from your hard disk or from a backup: The Rescue and

Recovery program workspace enables you to locate files on your hard disk and transfer them to a network drive or other recordable media such as a USB hard disk drive or a diskette. This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation. You also can rescue individual files from a Rescue and Recovery (TM) backup located on your local hard disk, a USB device, or a network drive.

v Restore your hard disk from a Rescue and Recovery backup: Once you

perform a backup operation using the Rescue and Recovery program program, you can perform restore operations from the Rescue and Recovery workspace, even if you cannot start Windows.

Chapter 3. Recovering software 13

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v Restore your hard disk to the factory contents: The Rescue and Recovery

workspace enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory. If you have multiple partitions on your hard disk, you have the option to restore the factory contents to the C: partition and leave the other partitions intact. Because the Rescue and Recovery workspace operates independently from the Windows operating system, you can restore the factory contents even if you cannot start Windows.

Attention: If you restore the hard disk from a Rescue and Recovery backup or restore the hard disk to the factory contents, all files on the primary hard disk partition (usually drive C) will be deleted in the recovery process. If possible, make copies of important files. If you are unable to start Windows, you can use the Rescue files feature in the Rescue and Recovery workspace to copy files from your hard disk to other media.

To start the Rescue and Recovery workspace, do the following:

1. Turn off your computer for at least 5 seconds.

2. Press and hold the Enter or F11 key while you press the power button.

3. When you hear beeps or see a logo screen, release the Enter or F11 key.

4. If you set a Rescue and Recovery password, type your password when

prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving

recovery problems” on page 15.

5. Do one of the of the following: v To rescue files from your hard disk or from a backup, click Rescue files;

then, follow the instructions on the screen.

v To restore your hard disk from a Rescue and Recovery backup, click

Restore your system; then, follow the instructions on the screen.

v To restore your hard disk to the factory contents, click Restore your

system; then, follow the instructions on the screen.

Note: After restoring your hard disk to the original factory content, you

might have to reinstall some software o drivers. See ″Post-recovery notes″ for details.

v For information about other features of the Rescue and Recovery

workspace, click Help.

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Post-recovery notes Notes:

1. After restoring a hard disk to the original factory contents you might have to reinstall device drivers for some devices. See “Recovering or installing device drivers” on page 17.

2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office CD or Microsoft Works CD. These CDs are provided only with computers that come with Microsoft Office or Microsoft Works preinstalled.

Solving recovery problems

The Rescue and Recovery program workspace runs independently of the operating system. In order to gain access to the workspace, press and hold the Enter or F11 key during startup. If you are unable to start the Rescue and Recovery program workspace using this method, you have three options:

v Use your rescue media (CD, DVD, or USB hard disk) to start the Rescue and

Recovery workspace. See “Creating and using rescue media” on page 16 for details.

v Use a Recovery Repair diskette to reinstall a file that controls access to the

Rescue and Recovery workspace. See “Creating and using a Recovery Repair diskette” on page 16 for details.

v If your intent is to restore the hard disk to its original factory contents, you

can use a set of Product Recovery discs. See “Creating and using product recovery discs” on page 11.

is a good idea to create a Recovery Repair diskette, rescue media, and a set

of Product Recovery discs as soon as possible and store them in a safe place as a precautionary measure. If you are unable to access the Rescue and Recovery workspace from rescue media or a set of Product Recovery CDs, you might not have the rescue device (CD drive, DVD drive, or USB hard disk drive defined as a startup device in the BIOS startup sequence. See “Setting a rescue device in the startup sequence” on page 18 for more information.

Rescue media enables you to start the Rescue and Recovery program from CD, DVD, or an externally attached USB hard disk drive). Rescue media is extremely important if you are unable to access the Rescue and Recovery program using the Enter or F11 key.

Chapter 3. Recovering software 15

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Creating and using rescue media

Rescue media enables you to start the Rescue and Recovery program from CD, DVD, or an externally attached USB hard disk drive. Rescue media is extremely important if you are unable to access the Rescue and Recovery program using the Enter or F11 key.

To create rescue media, do the following:

1. From the Windows desktop, click Start, click Programs (or if you are using Windows XP, click All Programs), click Access IBM, then click Create rescue media.

2. Select the radio button for the type of rescue media you want to create.

3. Click OK.

4. Follow the instructions on the screen.

To use rescue media, do one of the following the following: v Insert the rescue disc (CD or DVD) into your CD or DVD drive, then restart

your computer.

v Attach your rescue USB hard disk drive to one of the USB connectors on

your computer; then, restart your computer.

When the rescue media starts, the Rescue and Recovery program workspace opens. Help for each feature is available from the Rescue and Recovery workspace. If your rescue media fails to start, you might not have your rescue device (CD drive, DVD drive, or USB device) set correctly in your BIOS startup sequence. See “Setting a rescue device in the startup sequence” on page 18 for more information.

Creating and using a Recovery Repair diskette

To create a Recovery Repair diskette, do the following:

1. If you are not already connected to the Internet, connect now.

2. Open an Internet browser and go to the following Web address:

http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR54483

3. Insert a blank diskette into diskette drive A.

4. Double-click on the Recovery Repair diskette.exe file; then follow the

instructions on the screen. The Recovery Repair diskette is created.

5. Remove the diskette and label it Recovery Repair diskette.

To use the Recovery Repair diskette, do the following:

1. Shut down the operating system and turn off the computer.

2. Insert the Recovery Repair diskette into diskette drive A.

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3. Turn on the computer and follow the instructions on the screen.

the repair operation finishes without error, you will be able to access the

Rescue and Recovery program workspace by pressing and holding the Enter or F11 key while you restart your computer.

If an error message appears during the repair operation and the repair operation cannot be completed, you might have a problem with the partition that contains the Rescue and Recovery program program. Use your rescue media to access the Product Recovery program. To create a set of Product Recovery discs see “Creating and using rescue media” on page 16.

Recovering or installing device drivers

Before you can recover or install device drivers, your operating system must be installed on your computer. Make sure that you have the documentation and software media for the device.

Device drivers for IBM-installed devices are located on the computer hard disk (usually drive C) in the ibmtools\drivers folder. The instructions for installing device drivers (readme.txt) are also located in the ibmtools\drivers folder. Other device drivers are on the software media that come with individual devices.

The latest device drivers for IBM-installed devices are also available on the World Wide Web at http://www.ibm.com/pc/support/.

To recover a device driver for an IBM-installed device, use the following procedure:

1. Start your computer and operating system.

2. Use Windows Explorer or My Computer to display the directory structure

of your hard disk.

3. Open the C:\IBMTOOLS folder.

4. Open the drivers folder. Within the drivers folder are several subfolders

that are named for various devices that are installed in your computer (for example, audio, video, and so on).

5. Open the appropriate subfolder.

6. Use one of the following methods to recover the device driver:

v In the device subfolder, look for a readme.txt file or other file with the

.txt extension that contains information about reinstalling the device driver. This file might be named after the operating system, such as win98.txt. The text file has information on how to reinstall the device driver.

Chapter 3. Recovering software 17

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v If the device subfolder contains a file with an .inf extension, you can use

the Add New Hardware program (located in the Windows Control Panel) to reinstall the device driver. Not all device drivers can be reinstalled using this program. In the Add New Hardware program, when prompted for the device driver that you want to install, click Have Disk and Browse. Then select the appropriate device-driver (.inf) file from the device subfolder.

v In the device subfolder, look for a setup.exe file. Double-click SETUP.EXE

and follow the instructions on the screen.

Setting a rescue device in the startup sequence

Before you start recovery from a CD, DVD, USB HHD or any other external device, you must first change the startup sequence in the Setup Utility.

1. While turning on your computer, press and release the F1 key repeatedly to enter the Setup Utility.

2. Select Startup and press enter.

3. In the Startup sequence, select your startup device.

4. Save and exit the Setup Utility.

5. Shut down the operating system and turn off the computer.

6. Choose one of the following:

v If you have an external device, connect it to your computer. v If you have a CD or DVD, insert it into your computer.

Turn on your computer.

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Chapter 4. Getting information, help, and service

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Getting information

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web.

On the World Wide Web, the Web site has up-to-date information about Personal Computer products and support. The address for the Personal Computing home page is http://www.ibm.com/pc/.

You can find support information for your products, including supported options, at http://www.ibm.com/pc/support/.

You can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi.

Getting help and service

If you have a problem with your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information in your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs.

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The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v hardware repair - If the problem is determined to be caused by hardware

under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering Change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The

following items are not covered:

v Replacement or use of non-IBM parts or nonwarranted IBM parts. All

warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX.

v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers. v Installation and maintenance of network operating systems (NOS). v Installation and maintenance of application programs.

Refer

to your Statement of Limited Warranty for a full explanation of warranty

terms. Be sure to retain your proof of purchase to obtain warranty service.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Note: Response times vary; may exclude some holidays.

If possible, be at your computer when you call. Please have the following information ready:

v Machine type and model v Serial numbers of your IBM hardware products

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v Description of the problem v Exact wording of any error messages v Hardware and software configuration information

Telephone numbers

For a list of Service and Support phone numbers, see “Worldwide Telephone List” on page 56. Phone numbers are subject to change without notice. For the most current phone numbers, go to www.ibm.com/pc/support and click Support phone list.

In all other countries or regions, contact your reseller or marketing representative.

Other services

Update Connector

™

is a remote communication tool that you can use with some computers to communicate with the Support Center. Update Connector enables you to receive and download updates for some of the software that might come with your computer.

If you travel with your computer or relocate it to a country where your ThinkCentre machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by IBM or by IBM resellers who are authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible computers are identified by their four-digit machine types. For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click

Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

IBM Integrated Technology Services offers a broad range of information technology support, implementation, and management services. For more information about these services, refer to the Integrated Technology Services Web site at http://www.ibm.com/services/its/.

Chapter 4. Getting information, help, and service 21

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For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region.

For more information about these services, see the online information.

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Chapter 5. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic tools. If your computer problem is not described here, use Access IBM for more detailed troubleshooting information or see “Additional help” on page xiii.

Basic troubleshooting

Symptom Action

The computer does not start when you press the power button.

Verify that: v The power cord is plugged into the rear of the computer

and into a working electrical outlet.

v If your computer has a secondary power switch on the

back of the computer, ensure that it is switched on. Check the power indicator on the front of the computer to ensure that the power is on.

v The power supply and system board are working. See

“LED Diagnostics” on page 25

If you cannot correct the problem, have the computer serviced.

The monitor screen is blank.

Verify that: v The monitor cable is securely attached to the rear of the

monitor and to the rear of the computer.

v The monitor power cord is plugged into the monitor and

into a working electrical outlet.

v The monitor is turned on, and the brightness and contrast

controls are set correctly.

v The monitor signal cable is securely connected to the

monitor and to the monitor connector on the computer.

v The power supply and system board are working. See

“LED Diagnostics” on page 25.

Note:

If your computer has two monitor connectors, verify

that your monitor is connected to the one in the accelerated graphics port (AGP) option slot rather than the one in the rear of the system board. See Step 4 on page 3.

If you cannot correct the problem, have the computer serviced.

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Symptom Action

The keyboard does not work. The computer does not respond to the keyboard.

Verify that: v The computer and monitor are turned on and the

brightness and contrast controls are set correctly.

v The keyboard is securely connected to the keyboard

connector on the computer.

v No keys are stuck. If

you cannot correct the problem, have the computer

serviced.

The IBM Enhanced Performance USB Keyboard does not work

Verify that:

v The computer is turned on. v The keyboard is securely connected to a USB connector on

the rear of the computer.

v No keys are stuck. If

you cannot correct the problem, have the computer

serviced.

The mouse does not work. The computer does not respond to the mouse. Note: This applies to a mechanical mouse only.

Clean the mouse. Verify that: v The computer and monitor are turned on and the

brightness and contrast controls are set correctly.

v The mouse is securely connected to the mouse connector

on the computer.

you cannot correct the problem, have the computer

serviced.

The operating system will not start.

Verify that:

v There is no diskette in the diskette drive. v The startup sequence includes the device where the

operating system resides. Usually, the operating system is on the hard disk.

During startup, look for the prompt to start the Setup Utility program. Press the function key that is specified.

Verify the startup sequence in the Setup Utility program.

you cannot correct the problem, have the computer

serviced.

An error code is displayed before the operating system starts.

Write down the code number, and see “Error codes” on page

27.

The computer beeps multiple times before the operating system starts.

Verify that no keys are stuck down. If you cannot correct the problem, have the computer

serviced.

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LED Diagnostics

Some machine types have two LEDs located on power supply on the back of your computer. The power button LED located on front of your computer and the two LEDs on the back will help you determine if the power supply or system board is working. The following table gives the LED diagnostics.

Power Button LED Green LED Yellow LED Diagnosis

Off Off Off Check the following first:

v Is power cord plugged in? v Is the power strip on?

Failing

power supply

Off (After pressing the power button)

On Off Failing system board

On On On Failing power supply On On Off Normal working conditions, but if your

computer is not working correctly then you have a failing system board or a failing microprocessor

If you cannot correct the problem, have your computer serviced.

Note: To reset the computer once a yellow LED is on, unplug the power cord.

PC Doctor Dos Diagnostics

The PC Doctor Dos Diagnostics program runs independently of the operating system. You can use this program to test hardware components of your computer. You can use this program when other methods are not available or have not been successful in isolating a possible hardware problem.

You can run the diagnostics using the Product Recovery program on your hard disk. Alternatively, you can create bootable diagnostics diskettes from the Product Recovery program.

You can also download the latest version of the diagnostics program from http://www.ibm.com/pc/support/ on the World Wide Web. Type your machine type and model number into the Quick Path field to find the downloadable files that are specific to your computer.

Chapter 5. Troubleshooting and diagnostics 25

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Running Diagnostics from the Product Recovery program

Use the following steps to run diagnostics from the Product Recovery program:

1. Shut down your operating system, and turn off the computer.

2. When you turn on your computer, press enter when indicated on the screen

to start the Rescue and Recovery program program.

3. From the main menu, select Diagnose Hardware.

4. Follow the prompts on the screen.

5. Restart the computer.

Creating an Diagnostics diskette

Use the following steps to create an diagnostics diskette:

1. Shut down your operating system, and turn off the computer.

2. When you turn on your computer, press Enter when indicated on the

screen to start the Rescue and Recovery program program.

3. From the main menu, select Create a diagnostics disk.

4. Follow the instructions on the screen.

5. When prompted, insert a blank, formatted diskette into the diskette drive,

and follow the instructions on the screen.

Notes:

1. You can also download the latest version of the diagnostic program from http://www.ibm.com/pc/support/ on the World Wide Web. In the Quick Path field, type your machine type to find the downloadable files specific to your computer.

2. You can download a self starting bootable CD image (known as an .iso image) of the diagnostics program from http://www.ibm.com/pc/support to support systems without a diskette drive.

Running the Diagnostics diskette

Use the following steps to run the diagnostics diskette or CD image:

1. Shut down the operating system, and turn off the computer.

2. Insert the diagnostics diskette into the diskette drive or CD into the drive.

3. Turn on your computer.

4. Follow the instructions that are displayed on the screen. For help, press F1.

5. When the program finishes, remove the diskette from the diskette drive or

CD into the drive.

6. Shut down or restart your computer.

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Error codes

The following table includes some of the more common error codes that might be displayed when your computer is performing the power-on self-test (POST).

v Record error codes that are displayed. If you call for service, you will be

asked for the error codes.

v If there are multiple error codes, always work to solve problems in the order

in which the error codes are displayed. Usually, solving the first error code will solve succeeding ones.

v If the error code is not in the following table, more in-depth troubleshooting

is required. – If the operating system starts when you turn on your computer, see “PC

Doctor Dos Diagnostics” on page 25 to run diagnostics. Also, use Access IBM for more information on problem solving.

– If the operating system will not start, have the computer serviced.

Code Description Action

135 Fan failure Have the computer serviced. 162 A change in device

configuration occurred.

Verify that:

v All external devices are turned on. v All devices are properly installed

and securely connected.

Reload

the default configuration

settings using the Setup Utility. If you cannot correct the problem,

have the computer serviced.

164 System memory size is less

than expected.

Add more memory to your computer or use the Setup Utility to accept the new memory amount.

If you cannot correct the problem, have the computer serviced.

210 or 211 A keyboard error has occurred. Verify that:

v The keyboard is properly

connected.

v No keys on the keyboard are stuck. If

you cannot correct the problem,

have the computer serviced.

250 The battery is defective. Replace the battery. See the battery

replacement procedure in your online User Guide, which is available through Access IBM.

Chapter 5. Troubleshooting and diagnostics 27

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Code Description Action

270 or 271 Real time clock error Set the date and time using the Setup

Utility. If you cannot correct the problem,

have the computer serviced.

662 A change in configuration

occurred.

A diskette drive has been added or removed.

v Restore the original hardware.

v Accept the new configuration using

the Setup Utility.

you cannot correct the problem,

have the computer serviced.

1762 A change in configuration

occurred.

A hard disk drive has been added or removed.

v Restore the original hardware.

v Accept the new configuration using

the Setup Utility.

you cannot correct the problem,

have the computer serviced.

1962 No operating system found or

no device in the startup sequence has a valid boot record.

Change the startup sequence using the Setup Utility.

If you cannot correct the problem, have the computer serviced.

5962 A change in configuration

occurred.

An ATAPI device has been added or removed.

v Restore the original hardware.

v Accept the new configuration using

the Setup Utility.

If you cannot correct the problem, have the computer serviced.

8603 Pointing device error

No mouse was detected.

v Install a mouse.

v Set the mouse option correctly

using the Setup Utility.

you cannot correct the problem,

have the computer serviced.

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POST beep codes

Another way for POST to notify you of errors is through a series of audible beeps. A beep pattern represents a numeric value and provides further information about the location of a potential problem.

The following are the most common POST beep codes that you might hear when starting your computer.

Beep pattern Description Action

1 long and 2 short beeps

No on-screen message. Beeps occur before video initialization.

Remove and reinstall the dual inline memory modules (DIMMs).

If the problem persists, have the computer serviced.

1 long beep followed by a series of short beeps

External ROM failure (such as VGA)

If the problem persists, have the computer serviced.

2 short beeps A POST error occurred. If you have changed the

hardware configuration, go into the Setup Utility and exit to save setting. Otherwise refer to error code section to resolve error.

1 short - 3 short - 3 short - 1 short

No memory or no configuration memory

Reinstall the memory. If problem persists, replace the

memory.

Here are some general guidelines for working with POST beep codes: v Record any beep patterns that you hear. If you call for service, you will be

asked for the beep patterns.

v If the beep pattern is not in this book, more in-depth troubleshooting is

required. – If the operating system starts when you turn on your computer, use

Access IBM to learn how to run diagnostics and see the entire online troubleshooting procedures.

– If the operating system will not start, have the computer serviced.

Chapter 5. Troubleshooting and diagnostics 29

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Appendix A. IBM Lotus Software Offer

About the offer: As a qualifying IBM personal computer customer, you are receiving a single, limited license for the Lotus Notes ″standalone″ client and a single license for the Lotus SmartSuite software. These licenses entitle you to install and use this software on your new IBM personal computer using one of the following options:

v Media for this software is not included in this offer. If you do not already

have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your computer.**

Use one of the methods listed on the following page to order.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

About IBM Lotus Notes: With your standalone, limited use Notes client, you can integrate your most valuable messaging, collaborative and personal information management (PIM) resources -like e-mail, calendar, to-do list allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.

About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.

v Lotus Word Pro – Word Processor v Lotus 1-2-3 – Spreadsheet v Lotus Freelance Graphics – Presentation Graphics v Lotus Approach – Database v Lotus Organizer – Time, Contact, and Information Manager v Lotus FastSite – Web Publisher v Lotus SmartCenter – Internet Information Manager

Customer

Support: For support information and phone numbers to help with

initial installation of software, visit http://www.pc.ibm.com/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

International License Agreement: The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the

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terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.

Proof of Entitlement: The proof of purchase for your qualifying personal computer, as well as this Offer document, should be retained as your proof of entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s Passport Advantage Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

**Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new IBM personal computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.

v In U. S. Or Canada:

Call 1-800-690-3899

v In Latin American Countries:

– Via the Internet: http://smartsuite.modusmedia.com – Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560

Fax:

919-405-4495

To inquire about an order, contact: [email protected]

v In European Countries:

– Via the Internet: http://ibm.modusmedia.co.uk – Mail address:

IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX

inquire about an order, contact:

[email protected]

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v In Asia Pacific Countries:

– Via the Internet: http://smartsuite.modusmedia.com – Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

Fax:

+65 6448 5830

To inquire about an order, contact: [email protected]

Appendix A. IBM Lotus Software Offer 33

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Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term ″Machine″ does not include any software programs, whether pre-loaded with the Machine,

installed subsequently or otherwise. Nothing in this Statement of Limited

Warranty affects any statutory rights of consumers that cannot be waived or limited by contract.

What this Warranty Covers

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications (″Specifications″) which are available on request. The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 - Warranty Information. The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties

apply only in the country or region in which you purchased the Machine.THESE

WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

What this Warranty Does not Cover

This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine,

or installed subsequently;

v failure resulting from misuse (including but not limited to use of any

Machine capacity or capability, other than that authorized by IBM in

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writing), accident, modification, unsuitable physical or operating environment, or improper maintenance by you;

v failure caused by a product for which IBM is not responsible; and v any non-IBM products, including those that IBM may procure and provide

with or integrate into an IBM Machine at your request.

The

warranty is voided by removal or alteration of identification labels on the

Machine or its parts. IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance with "how-to" questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What IBM Will Do to Correct Problems

When you contact IBM for service, you must follow the problem determination and resolution procedures that IBM specifies. An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to an IBM website. The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information. You are responsible for downloading and installing designated Machine Code (microcode, basic input/output system code (called ″BIOS″), utility programs, device drivers, and diagnostics delivered with an IBM Machine ) and other software updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. If your problem can be resolved with a Customer Replaceable Unit (″CRU″) (e.g., keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically, through your application of Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your money will be refunded. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order

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and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

Your Additional Responsibilities

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and

3. where applicable, before service is provided: a. follow the service request procedures that IBM or your reseller

provides;

b. backup or secure all programs, data, and funds contained in the

Machine;

c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit IBM to fulfill its obligations; and

d. inform IBM or your reseller of changes in the Machine’s location.

(a) ensure all information about identified or identifiable individuals

(Personal Data) is deleted from the Machine (to the extent technically possible), (b) allow IBM, your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data.

Limitation

of Liability

IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller are responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM for any reason. You should remove all such information from the Machine prior to its return. Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property and tangible personal property; and

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2. the amount of any other actual direct damages, up to the charges (if recurring, 12 months’ charges apply) for the Machine that is subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″).

This

limit also applies to IBM’s suppliers and your reseller. It is the maximum

for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Governing Law

Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.

Part 2 - Country-unique Terms

AMERICAS

ARGENTINA Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires.

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BOLIVIA Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz.

BRAZIL Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro, RJ.

CHILE Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Civil Courts of Justice of Santiago.

COLOMBIA Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of the Republic of Colombia.

EQUADOR Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of Quito.

MEXICO Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal Courts of Mexico City, Federal District.

PARAGUAY Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of Asuncion.

PERU Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges and Tribunals of the Judicial District of Lima, Cercado. Limitation of Liability: The following is added at the end of this section:In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by IBM’s willful misconduct (″dolo″) or gross negligence (″culpa inexcusable″).

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URUGUAY Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court’s Jurisdiction.

VENEZUELA Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Courts of the Metropolitan Area Of the City of Caracas.

NORTH AMERICA

How to Obtain Warranty Service: The following is added to this Section:

To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378).

CANADA Limitation of Liability: The following replaces item 1 of this section:

1. damages for bodily injury (including death) or physical harm to real

property and tangible personal property caused by IBM’s negligence; and

Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws in the Province of Ontario.

UNITED STATES Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA What this Warranty Covers: The following paragraph is added to this Section:

The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this Section:

Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.

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Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws of the State or Territory.

CAMBODIA AND LAOS

Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of the State of New York, United States of America.

CAMBODIA, INDONESIA, AND LAOS Arbitration: The following is added under this heading:

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the SIAC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of Hong Kong Special Administrative Region of China.

INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM’s negligence; and

2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the

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individual Machine that is the subject of the claim. For purposes of this item, the term "Machine" includes Machine Code and Licensed Internal Code ("LIC").

Arbitration:

The following is added under this heading

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore, India in accordance with the laws of India then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Bar Council of India. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

JAPAN Governing Law: The following sentence is added to this Section:

Any

doubts concerning this Statement of Limited Warranty will be initially

resolved between us in good faith and in accordance with the principle of mutual trust.

MALAYSIA Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph

is deleted.

NEW ZEALAND What this Warranty Covers: The following paragraph is added to this Section:

The warranties specified in this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section:

Where

Machines are not acquired for the purposes of a business as defined in

the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

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PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you

acquired the Machine″ in the first sentence: laws of the State of New York, United States of America (except when local law requires otherwise).

PHILIPPINES Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following: SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR Arbitration: The following is added: under this heading

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

SINGAPORE Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in

the fifth paragraph are deleted.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller.

How to Obtain Warranty Service:

Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain,

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Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently

added to the European Union, as from the date of accession): The warranty for

Machines acquired in Western Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries. If you purchase a Machine in one of the Western European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM, provided the Machine has been announced and made available by IBM in the country in which you wish to obtain service. If you purchased a Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase a Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM approved service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider.

Governing Law:

The phrase "the laws of the country in which you acquired the Machine" is

replaced by:

1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia;

2) ″the laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa, Namibia, Lesotho and Swaziland.

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Jurisdiction: The following exceptions are added to this section:

1) In Austria the choice of jurisdiction for all disputes arising out of this

Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in

Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty

or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4) in France, Algeria, Benin, Burkina Faso,

Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of

Limited Warranty or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes arising out of or in relation to the interpretation, the violation, the termination, the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts.

Arbitration: The following is added under this heading:

In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising

out of this Statement of Limited Warranty or related to its violation, termination or nullity will be finally settled under the Rules of Arbitration and

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Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties. Therefore, pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may, however, institute proceedings in a competent court in the country of installation.In Estonia, Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki, Finland in accordance with the arbitration laws of Finland then in effect. Each party will appoint one arbitrator. The arbitrators will then jointly appoint the chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of Commerce in Helsinki will appoint the chairman.

EUROPEAN UNION (EU)

THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:

The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries.

How to Obtain Warranty Service: The following is added to this section:

To obtain warranty service from IBM in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact IBM at the following address: IBM

Warranty & Service Quality Dept.

PO Box 30 Spango Valley Greenock Scotland PA16 0AH

CONSUMERS

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties provided in this Statement of Limited Warranty.

AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. IBM’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if IBM is at fault) or

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of such cause, for a maximum amount equal to the charges you paid for the Machine. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable.

2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

FRANCE AND BELGIUM Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. IBM’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if IBM is at fault), for a maximum amount equal to the charges you paid for the Machine that has caused the damages. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable.

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA The provisions of this Statement of Limited Warranty replace any applicable statutory warranties. What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for an IBM Machine covers the functionality of the Machine for

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its normal use and the Machine’s conformity to its Specifications.

The

following paragraphs are added to this section:

The limitation period for consumers in action for breach of warranty is the statutory period as a minimum. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

The second paragraph does not apply.

What IBM Will Do to Correct Problems: The following is added to this section:

During the warranty period, IBM will reimburse you for the transportation charges for the delivery of the failing Machine to IBM.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

EGYPT Limitation of Liability: The following replaces item 2 in this section:

as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″).

Applicability of suppliers and resellers (unchanged).

FRANCE Limitation of Liability: The following replaces the second sentence of the first

paragraph of this section:

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

GERMANY What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The minimum warranty period for Machines is twelve months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine

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and get your money refunded.

The second paragraph does not apply.

What IBM Will Do to Correct Problems: The following is added to this section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

HUNGARY Limitation of Liability: The following is added at the end of this section:

The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life, physical well-being, or health that has been caused intentionally, by gross negligence, or by a criminal act. The parties accept the limitations of liability as valid provisions and state that the Section

314.(2) of the Hungarian Civil Code applies as the acquisition price as well as

other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability.

IRELAND What this Warranty Covers: The following is added to this section:

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.

Limitation of Liability: The following replaces the terms of section in its entirety:

For the purposes of this section, a ″Default″ means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM. This section sets out the extent of IBM’s liability and your sole remedy.

1. IBM will accept unlimited liability for death or personal injury caused by the negligence of IBM

2. Subject always to the Items for Which IBM is Not Liable below, IBM will accept unlimited liability for physical damage to your tangible property resulting from the negligence of IBM.

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3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual damages for any one Default will not in any event exceed the greater of 1) EUR 125,000, or 2) 125% of the amount you paid for the Machine directly relating to the Default.

Items

for Which IBM is Not Liable

Save with respect to any liability referred to in item 1 above, under no circumstances is IBM, its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

SLOVAKIA Limitation of Liability: The following is added to the end of the last paragraph:

The limitations apply to the extent they are not prohibited under §§ 373-386 of the Slovak Commercial Code.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this section:

IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM.

UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its

entirety:

For the purposes of this section, a ″Default″ means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM. This section sets out the extent of IBM’s liability and your sole remedy .

1. IBM will accept unlimited liability for: a. death or personal injury caused by the negligence of IBM; and b. any breach of its obligations implied by Section 12 of the Sale of Goods

Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or any statutory modification or re-enactment of either such Section.

IBM will accept unlimited liability, subject always to the Items for Which

IBM is Not Liable below, for physical damage to your tangible property resulting from the negligence of IBM.

3. IBM’s entire liability for actual damages for any one Default will not in any event, except as provided in items 1 and 2 above, exceed the greater of

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1) Pounds Sterling 75,000, or 2) 125% of the total purchase price payable or the charges for the Machine directly relating to the Default.

These

limits also apply to IBM’s suppliers and resellers. They state the

maximum for which IBM and such suppliers and resellers are collectively responsible.

Items for Which IBM is Not Liable

Save with respect to any liability referred to in item 1 above, under no circumstances is IBM or any of its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service IBM provides.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for:

1. a. parts and labor during the first year of the warranty period; and

2. b. parts only, on an exchange basis, in the second and third years of the

warranty period. IBM will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

Machine

Type Country or Region of Purchase Warranty Period

Types of

Warranty

Service

8122 United States, Canada, Europe,

Middle East, Africa, Australia, New Zealand, PRC (China), Korea, Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 1 year

Latin America, Argentina, China (Hong Kong S.A.R)

Parts and Labor - 1 year

Japan Parts and Labor - 1

year

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 51

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Machine

Type Country or Region of Purchase Warranty Period

Types of

Warranty

Service

8123 Canada, Latin America, PRC

(China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts - 3 years 5

Labor - 1 year

Europe, Middle East, Africa Parts and Labor - 3

years

Australia and New Zealand Parts - 3 years 1

No Labor

8124 United States, Latin America,

Argentia, Europe, Middle East, Africa, Australia, New Zealand, PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 3 years

8129 Latin America, Argentina, Europe,

Middle East, Africa, Australia, New Zealand, PRC (China), Korea, Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 1 year

China (Hong Kong S.A.R) Parts and Labor - 1

year

8131 United States, Canada, Latin

America, Argentina, Europe, Middle East, Africa,Australia, New Zealand, PRC (China), Korea, Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 1 year

China (Hong Kong S.A.R) Parts and Labor - 1

year

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Machine

Type Country or Region of Purchase Warranty Period

Types of

Warranty

Service

8132 Latin America Parts - 3 years 7

Labor - 1 year

Europe, Middle East, Africa Parts and Labor - 3

years

PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts - 3 years 5

Labor - 1 year

Australia and New Zealand Parts - 3 years 1

No Labor

8133 United States, Canada, Latin

America, Argentina,Europe, Middle East, Africa, Australia, New Zealand, PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 3 years

8134 Latin America, Argentina, China

(Hong Kong S.A.R

Parts and Labor - 1 year

Europe, Middle East, Africa, Australia, New Zealand, PRC (China), Korea, Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 1 year

Japan Parts and Labor - 1

year

8135 United States, Canada, Latin

America, PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts - 3 years 5

Labor - 1 year

Europe, Middle East, Africa Parts and Labor - 3

years

Australia and New Zealand Parts - 3 years 1

No Labor

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 53

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Machine

Type Country or Region of Purchase Warranty Period

Types of

Warranty

Service

8136 Latin America, Argentina, Europe,

Middle East, Africa, Australia, New Zealand, PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 3 years

8137 Latin America Parts - 3 years 7

Labor - 1 years

Europe, Middle East, Africa Parts and Labor - 3

years

PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts - 3 years 5

Labor - 1 year

Australia and New Zealand Parts - 3 years 1

No labor

8138 United States, Canada, Latin

America, Argentina, Europe, Middle East, Africa, Australia, New Zealand, PRC (China), Korea, China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts and Labor - 3 years

9212 9213 Australia, New Zealand, PRC

(China)

Parts and Labor - 3 years

Korea Parts and Labor - 1

year

China (Hong Kong S.A.R), Bangladesh, India, Indonesia, Malaysia, Philippines, Sinagapore, Sri Lanka, Vietnam, Brunei, Thailand, and Taiwan

Parts - 3 years 5

Labor - 1 year

Types of Warranty Service

If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Warranty service may be provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will

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depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM’s normal service area, contact your local IBM representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your Machine and are available from IBM at any time on your request. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 55

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7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

When

a 5, 6 or 7 type of warranty service is listed, IBM will determine

which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some countries. The IBM Machine Warranty worldwide web site at http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM’s Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The Statement of Limited

Warranty is also available on this site in 29 languages.

To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers below.

Worldwide Telephone List

Phone numbers are subject to change without notice. For the most current phone numbers, go to www.ibm.com/pc/support and click Support phone

list.

Country or Region Telephone Number Country or Region Telephone Number

Africa Africa:

+44 (0)1475 555 055 South Africa:

+27 11 3028888 and 0800110756

Central Africa: Contact the nearest IBM Business Partner

Latvia +386-61-1796-699

Argentina 0800-666-0011 Lithuania +386-61-1796-699 Australia 131-426 Luxembourg +352-298-977-5063 Austria +43-1-24592-5901 Malaysia 1800-88-8558 Belgium Dutch: 02-210 9820

French: 02-210 9800

Malta +356-23-4175

Bolivia 0800-0189 Mexico 001-866-434-2080 Brazil 55-11-3889-8986 Middle East +44 (0)1475-555-055

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Country or Region Telephone Number Country or Region Telephone Number

Canada English: 1-800-565-3344

French: 1-800-565-3344 In Toronto only call:

416-383-3344

Netherlands +31-20-514-5770

Chile 800-224-488 New Zealand 0800-446-149 China (PRC) 800-810-1818 Nicaragua 255-6658 China

(Hong Kong S.A.R.)

Home PC: 852 2825 7799

Commercial PC: 852 8205 0333

Norway NetVista and

ThinkCentre: +47 6699 8960 All products:

+47 815 21550 Columbia 1-800-912-3021 Panama 206-6047 Costa Rica 284-3911 Peru 0-800-50-866 Cyprus +357-22-841100 Philippines 1800-1888-1426 Czech Republic +420-2-7213-1316 Poland +48-22-878-6999 Denmark 4520-8200 Portugal +351-21-892-7147 Dominican

Republic

566-4755 566-5161 ext. 8201 Toll Free within the

Dominican Republic: 1-200-1929

Russia Federation +7-095-940-2000

Ecuador 1-800-426911 Singapore 1800-3172-888 El Salvador 250-5696 Slovakia +421-2-4954-1217 Estonia +386-61-1796-699 Slovenia +386-1-5830-050 Finland +358-9-459-6960 Spain +34-91-714-7983 France +33-238-557-450 Sri Lanka +94-11-2448-442

+94-11-2421-066

+94-11-2493-500 Germany +49-7032-15-49201 Sweden +46-8-477-4420 Greece +30-210-680-1700 Switzerland +41-58-333-0971 Guatemala 335-8490 Taiwan 886-2-8723-9799 Honduras Tegucigalpa & San

Pedro Sula: 232-4222 San Pedro Sula:

552-2234

Thailand 1-800-299-229

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 57

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Country or Region Telephone Number Country or Region Telephone Number

Hungary +36-1-382-5720 Turkey 00800-211-4032

+90-212-317-1760 India 1600-44-6666 United Kingdom +44-1475-555-055 Indonesia 800-140-3555 United States 1-800-IBM-SERV

(1-800-426-7378) Ireland +353-(0)1-815-9200 Uruguay 000-411-005-6649 Italy +39-02-7031-6101 Venezuela 0-800-100-2011 Japan Toll free: 0120-887-870;

For International: +81-46-266-4724

Vietnam Ho Chi Minh:

(848) 824-1474

Hanoi:

(844) 842-6316

Korea 1588-5801

Guarantee supplement for Mexico

This supplement is considered part of IBM’s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply.

All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. IBM is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.

Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.

In the event that warranty repair is required please call the Help Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center exist in your city, location or within 70 kilometers of your city or location, the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center. Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address.

To obtain a list of Authorized Service Centers, please visit: http://www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mex ico.html

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Manufactured by: SCI Systems de México, S.A. de C.V. Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf Atlas El Salto, Jalisco, México C.P. 45680, Tel. 01-800-3676900

Marketing by: IBM de México, Comercialización y Servicios, S. A. de C. V. Alfonso Nápoles Gándara No 3111 Parque Corporativo de Peña Blanca Delegación Álvaro Obregón México, D.F., México C.P. 01210, Tel. 01-800-00-325-00

Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004 59

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Appendix C. Customer Replacement Units (CRUs)

You can find instructions for replacing CRUs by Machine Type in one of the reference materials listed in the charts below.

8129, 8132, 8133, 8134, 8135, 8136, 9212, 9213

Quick Reference User Guide

Hardware Replacement Guide

Tier 1 CRUs

Keyboard X X Mouse X X HDD X X Memory X X Adapter Cards X X Speaker X X Optical X FDD X X

Tier 2 CRUs

Heatsink X Processor X System Board X Power Supply X

8122, 8123, 8124, 8131, 8137, 8138

Quick Reference User Guide CRU Guide

Tier 1 CRUs

Keyboard X X Mouse X X Memory X X Adapter Cards X X Speaker X X Optical X X FDD X

Tier 2 CRUs

Heatsink X Processor X

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8122, 8123, 8124, 8131, 8137, 8138

Quick Reference User Guide CRU Guide

System Board X Power Supply X HDD X

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual available on the IBM Support

Web site http://www.ibm.com/pc/support . You will need to enter your Machine Type information and look under publications to find the appropriate Hardware Maintenance Manual.

v The replacement instructions that ship with the your new CRU.

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Appendix D. Notices

IBM may not offer the products, services, or features discussed in this document in all countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change IBM product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of IBM or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

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IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Trademarks

The IBM logo and the following terms are trademarks of the IBM Corporation in the United States, other countries, or both:

IBM Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro ThinkCentre IBM Update Connector

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.

PC Direct is a trademark of Ziff Communications Company in the United States, other countries, or both and is used by IBM Corporation under license.

Other company, product, or service names may be the trademarks or service marks of others.

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Electronic emissions notices

The following paragraph refers to machine types 8122, 8123, 8124, 8129, 8131, 8132, 8133, 8134, 8135, 8136, 8137, 8138, 9212 and 9213.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone: 1-919-543-2193

Appendix D. Notices 65

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Tested To Comply With FCC Standards

FOR HOME OR OFFICE USE

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Federal Communications Commission (FCC) and telephone company requirements

1. This device complies with Part 68 of the FCC rules. A label is affixed to the device that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, provide this information to your telephone company.

Note: If the device is an internal modem, a second FCC registration label is

also provided. You may attach the label to the exterior of the computer in which you install the IBM modem, or you may attach the label to the external DAA, if you have one. Place the label in a location that is easily accessible, should you need to provide the label information to the telephone company.

2. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area.

3. If the device causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you

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in advance; if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

4. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice to give you an opportunity to maintain uninterrupted service.

5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-426-7378. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.

The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning.

6. No customer repairs are possible to the device. If you experience trouble with the device, contact your Authorized Reseller or see the Diagnostics section of this manual for information.

7. This device may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

8. When ordering network interface (NI) service from the local Exchange Carrier, specify service arrangement USOC RJ11C.

Canadian Department of Communications certification label

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

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Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Power cord notice

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that country or region.

For units intended to be operated in Denmark: Use a cord set with a grounding-type attachment plug . The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

For units intended to be operated in Norway, Sweden, Finland: Use a cord set with a two-prong attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

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IBM power cord part number Used in these countries and regions

6952301 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Turks and Caicos Islands, Canada, Cayman Islands, Costa Rica, Columbia, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States, Venezuela

13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,

Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia (Republic of), Czech Rep, Dahomey, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, French Guyana, French Polynesia, Gabon, Georgia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (Peoples Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of), Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of), Monaco, Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania, Russian Federation Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, SSyrian Arab Replublic, Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, V anuatu, Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of),

Zaire 13F9997 Denmark 14F0051 Liechtenstein, Switzerland 14F0087 Israel 14F0069 Chile, Italy, Libyan Arab Jamahiriya 14F0015 Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia,

Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland,

Uganda 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel

Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana,

Hong Kong S.A.R. of China, Iraq, Ireland, Jordan, Kenya, Kuwait,

Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria,

Oman, Qatar, Saint Kitts & Nevis, Saint Lucia, Saint Vincent and

the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,

Tanzania (United Republic of), Trinidad & Tobago, United Arab

Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe

Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 24P6858 Korea (Democratic Peoples Republic of), Korea (Republic of)

Appendix D. Notices 69

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IBM power cord part number Used in these countries and regions

34G0232 Japan 49P2078 India 02K0546 China 49P2110 Brazil 36L8880 Argentina, Paraguay, Uruguay

Polyvinyl Chloride (PVC) cable and cord notice

WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

70 Quick Reference

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Aide-mémoire

Contenu

- Consignes de sécurité

- Garanties et autres remarques

- Installation de l’ordinateur

- Récupération des logiciels

- Identification des incidents et diagnostics

- Aide et maintenance

- Offre de logiciel IBM Lotus

򔻐򗗠򙳰

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򔻐򗗠򙳰

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Important

Avant d’utiliser le présent document et le produit associé, prenez connaissance des informations générales figurant aux sections suivantes :

v «Consignes de sécurité», à la page ix v Annexe B, «Déclaration de Garantie Z125-4753-08 04/2004», à la page 37 v Annexe D, «Remarques», à la page 69

Première édition - mars 2005

LE PRESENT DOCUMENT EST LIVRE ″EN L’ETAT″. IBM DECLINE TOUTE RESPONSABILITE, EXPRESSE OU IMPLICITE, RELATIVE AUX INFORMATIONS QUI Y SONT CONTENUES, Y COMPRIS EN CE QUI CONCERNE LES GARANTIES DE QUALITE MARCHANDE OU D’ADAPTATION A VOS BESOINS. Certaines juridictions n’autorisent pas l’exclusion des garanties implicites, auquel cas l’exclusion ci-dessus ne vous sera pas applicable.

Ce document est mis à jour périodiquement. Chaque nouvelle édition inclut les mises à jour. Les informations qui y sont fournies sont susceptibles d’être modifiées avant que les produits décrits ne deviennent eux-mêmes disponibles. En outre, il peut contenir des informations ou des références concernant certains produits, logiciels ou services non annoncés dans ce pays. Cela ne signifie cependant pas qu’ils y seront annoncés.

Pour plus de détails, pour toute demande d’ordre technique, ou pour obtenir des exemplaires de documents IBM, référez-vous aux documents d’annonce disponibles dans votre pays, ou adressez-vous à votre partenaire commercial.

Vous pouvez également consulter les serveurs Internet suivants :

v http://www.fr.ibm.com (serveur IBM en France) v http://www.can.ibm.com (serveur IBM au Canada) v http://www.ibm.com (serveur IBM aux Etats-Unis)

Compagnie

IBM France

Direction Qualité Tour Descartes 92066 Paris-La Défense Cedex 50

Page 99

Avis aux lecteurs canadiens

Le présent document a été traduit en France. Voici les principales différences et particularités dont vous devez tenir compte.

Illustrations

Les illustrations sont fournies à titre d’exemple. Certaines peuvent contenir des données propres à la France.

Terminologie

La terminologie des titres IBM peut différer d’un pays à l’autre. Reportez-vous au tableau ci-dessous, au besoin.

IBM France IBM Canada

ingénieur commercial représentant agence commerciale succursale ingénieur technico-commercial informaticien inspecteur technicien du matériel

Claviers

Les lettres sont disposées différemment : le clavier français est de type AZERTY, et le clavier français-canadien, de type QWERTY.

OS/2 - Paramètres canadiens

Au Canada, on utilise :

v les pages de codes 850 (multilingue) et 863 (français-canadien), v le code pays 002, v le code clavier CF.

Nomenclature

Les touches présentées dans le tableau d’équivalence suivant sont libellées différemment selon qu’il s’agit du clavier de la France, du clavier du Canada ou du clavier des États-Unis. Reportez-vous à ce tableau pour faire correspondre les touches françaises figurant dans le présent document aux touches de votre clavier.

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Recommandations à l’utilisateur

Ce matériel utilise et peut émettre de l’énergie radiofréquence. Il risque de parasiter les communications radio et télévision s’il n’est pas installé et utilisé conformément aux instructions du constructeur (instructions d’utilisation, manuels de référence et manuels d’entretien).

Si cet équipement provoque des interférences dans les communications radio ou télévision, mettez-le hors tension puis sous tension pour vous en assurer. Il est possible de corriger cet état de fait par une ou plusieurs des mesures suivantes :

v Réorienter l’antenne réceptrice ; v Déplacer l’équipement par rapport au récepteur ; v Éloigner l’équipement du récepteur ;

vi Aide-mémoire