Lenovo T60p User Manual

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ThinkPad

T60

Service

an d Troubleshooting Guide

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ThinkPad

T60

Service

an d Troubleshooting Guide

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Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Wireless related information in online Access Help and Appendix D, “Notices,” on page 67.

v Regulatory Notice included in the package with this publication.

First Edition (December 2006)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FA R 52.227.14 (Alternate III).

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Read first . . . . . . . . . . . . .v

Chapter 1. Finding information . . . . .1

This guide and other publications . . . . .1

Finding information with the ThinkVantage

button . . . . . . . . . . . . . .2

Chapter 2. Caring for your ThinkPad

computer . . . . . . . . . . . . .3

Important tips . . . . . . . . . . . .3

Be careful about where and how you work 3

Be gentle with your computer . . . . .3

Carry your computer properly . . . . .4

Handle storage media and drives properly 4

Take care in setting passwords . . . . .4

Other important tips . . . . . . . .4

Cleaning the cover of your computer . . .5

Cleaning your computer keyboard . . . .6

Cleaning your computer display . . . .6

Care for the fingerprint reader . . . . .6

Chapter 3. Solving computer problems . .7

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .9

HDD diagnostic program . . . . . . .9

Diagnosing problems using PC-Doctor

from the service partition . . . . . .10

Troubleshooting . . . . . . . . . . .11

Error messages . . . . . . . . . .11

Errors without messages . . . . . . .17

A password problem . . . . . . . .18

Keyboard problems . . . . . . . .18

A pointing device problem . . . . . .19

Standby or hibernation problems . . . .19

Computer screen problems . . . . . .20

Battery problems . . . . . . . . .23

A hard disk drive problem . . . . . .24

Fingerprint authentication problems . . .24

A startup problem . . . . . . . . .25

Read first

Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.

When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your machine or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

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Read first

Before moving your computer, do one of the following: turn it off, press Fn+F4 to put it in standby mode, or press Fn+F12 to put it in hibernation mode.

Before moving the computer, make sure that the power on indicator is off. This will help to prevent damage to the hard disk drive, and possible loss of data.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

vi ThinkPad

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

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Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called Productivity Center, preinstalled on your ThinkPad computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs (in Windows® 2000, Programs); then to ThinkVantage. Click Access Help.

Productivity Center

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage® button on your keyboard. For more information about using the ThinkVantage button, see“Finding information with the ThinkVantage button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

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Finding information

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

2 ThinkPad

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

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Chapter 2. Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips

Be careful about where and how you work

v Do not leave the base of your computer, or any other part that becomes hot

during operation, in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v When the ac adapter is connected to an electrical outlet and your computer,

it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any

other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your machine or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm or 5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

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Caring for your ThinkPad computer

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with a diskette drive, avoid inserting diskettes at

an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v When installing your hard disk, diskette or optical drive, follow the

instructions shipped with your hardware, and apply pressure only where needed on the device.

Take care in setting passwords

Other important tips

4 ThinkPad

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

v Register your ThinkPad products with Lenovo (visit the following We b site:

http://www.lenovo.com/register). This can help authorities return your

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Caring for your ThinkPad computer

computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm- or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette or optical drives in

the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – PC Card – ExpressCard – Smart Card – Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and

MultiMediaCard – Memory module – PCI Expess Mini Card – Communication Daughter Card

When transferring data to or from a Flash Media Card, such as an SD card,

do not put your computer in standby or hibernation mode before the data transfer is complete. To do so might cause damage to your data.

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

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Caring for your ThinkPad computer

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratch-like mark on your display, it might be a stain transferred from the keyboard or the TrackPoint® pointing stick when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Care for the fingerprint reader

6 ThinkPad

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

you notice any of the following conditions, gently clean the surface of the

If reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

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Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .9

HDD diagnostic program . . . . . . .9

Diagnosing problems using PC-Doctor

from the service partition . . . . . .10

Troubleshooting . . . . . . . . . . .11

Error messages . . . . . . . . . .11

Errors without messages . . . . . . .17

A password problem . . . . . . . .18

A pointing device problem . . . . . .19

Standby or hibernation problems . . . .19

Computer screen problems . . . . . .20

Battery problems . . . . . . . . .23

A hard disk drive problem . . . . . .24

Fingerprint authentication problems . . .24

A startup problem . . . . . . . . .25

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page

What safety precautions should I follow when using my ThinkPad computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my ThinkPad computer?

See “Read first” on page v, and also Chapter 2, “Caring for your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:

v Preventing problems

v Spills on the keyboard

What are the main hardware features of my new ThinkPad computer?

See the “ThinkPad tour” section of Access Help.

8 ThinkPad

Where can I find the detailed specifications for my machine?

See http://www.lenovo.com/think/support.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.

See the Appendix B, “Customer Replaceable Units (CRUs),” on page 61 section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from accessing the online help system.

Where are the recovery discs?

Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide.

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How can I contact the Customer Support Center?

Where can I find warranty information?

How can I install a new operating system?

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs (in Windows 2000, Programs) and then

to PC-Doctor for Windows.

3. Click PC-Doctor.

Solving computer problems

See Chapter 6, “Getting help and service,” on page 47 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 55.

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 51.

See the Advanced configuration section in online Access Help.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention

Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the

test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive is not operating properly, you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility.

To start the diagnostic program, do as follows:

1. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

2. Turn on the computer.

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Solving computer problems

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press F1 to enter BIOS Setup Utility.

4. Using cursor keys, select HDD diagnostic program and press Enter. The

menu for the HDD diagnostic program opens.

5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk

drive. Press Enter to start the diagnostic program. The HDD diagnostic

program runs a read verification test and a speed test of the drive you select, and reports its findings.

If you dock your computer in the ThinkPad Advanced Dock, the

Note:

diagnostic program cannot test the hard disk drive that is installed in the Ultrabay Enhanced™ of the ThinkPad Advanced Dock.

6. If the diagnostic program returns any error messages, call the Customer

Support Center for service. The diagnostic program may return one or both of the following error messages:

For the main hard disk drive:

v Error code 0000: Read verification failed

v Error code 0100: Speed test failed

For the Ultrabay™ hard disk drive:

v Error code 0002: Read verification failed

v Error code 0102: Speed test failed

7. If the diagnostic program returns no error message but you still have some

concerns, see the instructions in the "Introducing Rescue and Recovery" section in online Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site:

http://www.lenovo.com/think/support/site.wss/ document.do?lndocid=TPAD-MATRIX

Diagnosing problems using PC-Doctor from the service partition

10 ThinkPad

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. Do as follows:

1. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

2. Turn on the computer.

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press the blue ThinkVantage button to enter the Rescue and Recovery workspace.

4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up.

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For more information about PC-Doctor, press F1 to go to the Help or online manual for the program by pressing F1.

Troubleshooting

If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Solving computer problems

Message Solution

0176: System Security - The System has been tampered with.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility, press F9 to set values to default, then press F10 to save changes. If this does not solve the problem, have the computer serviced.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load Setup

Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

defaults.

0190: Critical low-battery error

The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

0191: System Security - Invalid remote change

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.

requested.

0199: System Security - Security password retry count exceeded.

01C8: More than one modem devices are found. Remove one

This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.

Remove one of the Modem Daughter Cards. Otherwise, press Esc to ignore the warning message. If this does not solve the

problem, have the computer serviced. of them. Press <Esc> to continue.

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Solving computer problems

Message Solution

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

0200: Hard disk error

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or

Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard;

then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the

correct connector.

12 ThinkPad

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer

serviced.

0230: Shadow RAM error

The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0231: System RAM error

The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0232: Extended RAM error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0250: System battery error

The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

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Solving computer problems

Message Solution

0251: System CMOS checksum bad

The system CMOS might have been corrupted by an

application program. The computer uses the default settings.

Run BIOS Setup Utility to reconfigure the settings. If you still

see the same error code, have the computer serviced.

0271: Date and time error

0280: Previous boot incomplete

Neither the date nor the time is set in the computer. Set the

date and time, using the BIOS Setup Utility.

Your computer was previously unable to complete the boot

process.

Turn the computer off; then turn it on to start the BIOS Setup

Utility. Verify the configuration and then restart the computer

either by choosing the Exit Saving Changes option under the

Restart item or by pressing F10. If you still see the same error

code, have the computer serviced.

1802: Unauthorized network card is

The Mini-PCI network card is not supported on this computer.

Remove it. plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized daughter card is

The daughter card is not supported on this computer. Remove

it. plugged in - Power off and remove the daughter card.

Chapter 3. Solving computer problems 13

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Solving computer problems

Message Solution

1810: Hard disk partition layout error

2100: Initialization error on HDD0 (Main hard disk drive)

2102: Initialization error on HDD1 (Ultrabay hard disk drive)

2110: Read error on HDD0 (Main hard disk drive)

2112: Read error on HDD1 (Ultrabay hard disk drive)

The power-on password prompt

A problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following:

v If the Predesktop Area has been deleted

1. Press F1 to open the BIOS Setup Utility.

2. Select Security -> Predesktop Area -> Access Predesktop

Area.

3. Set this item to Disabled.

4. Save and exit.

If the above fails

1. Press Enter.

2. Double-click RECOVER TO FACTORY CONTENTS and

follow on-screen instructions.

Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo.

Press

F1 to open BIOS Setup Utility, or Enter to start the

Predesktop Area.

If the computer still does not start, call the Customer Support Center. Telephone numbers are listed in “Worldwide telephone list” on page 55.

The hard disk is not working. Have the hard disk serviced.

A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

14 ThinkPad

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Solving computer problems

Message Solution

The hard disk password prompt

A hard disk password is set. Type the password and press

Enter to use the computer.

If you still see the same error message, have the computer

serviced.

Hibernation error The system configuration changed between the time your

computer entered hibernation mode and the time it left this

mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your

computer entered hibernation mode.

v If the memory size has been changed, re-create the

hibernation file.

Operating system not found.

Verify the following:

v The hard disk drive is correctly installed.

v A startable disc is in the drive

If you still see the same error message, check the boot

sequence, using the BIOS Setup Utility.

EMM386 Not Installed - Unable to Set Page Frame Base Address.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

CardBus Configuration Error

- Device Disabled

Authentication of system services failed. Press <Esc> to resume.

and save this file.

Go to the BIOS Setup Utility. Press F9 and then Enter to load

the default setting.

Press F10 and then Enter to restart the system.

The Predesktop Area in the HDD is broken. To use the

Predesktop Area, get a Recovery disc, then recover the

Predesktop Area using it.

Chapter 3. Solving computer problems 15

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Solving computer problems

Message Solution

Cannot boot from any device.

Check the status of the device which you want to boot from.

Device not found

Check the device you want to boot from.

valid operating system

Check that the operating system has no failure and is installed correctly.

Excluded

from boot order

Open the BIOS Setup Utility and add the device to boot order.

If one of the following error code messages is displayed on the screen, have the computer serviced:

0175: Bad CRC1, stop POST task

0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0192: System Security - Embedded Security hardware tamper detected.

0260: System timer error

0270: Real time clock error

02D0: System cache error

02F4: EISA CMOS not writable

02F5: DMA test failed

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

Fan error

Thermal sensing error

16 ThinkPad

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Solving computer problems

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the

machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds; then turn it on and listen again. If you are using an external monitor, see “Computer screen problems” on page 20.

Solution: If a power-on password is set, press any key to display the

power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord

is plugged into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

these items are properly set, and the screen remains blank, have

If the computer serviced.

Problem: When I turn on the machine, nothing appears on the screen, but I

hear two or more beeps.

Solution: Make sure that the memory card is installed correctly. If it is, but

the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem: When I turn on the machine, only a white pointer appears on a

blank screen.

Solution: Reinstall your operating system (see Chapter 4, “Recovery options,”

on page 27) and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

Chapter 3. Solving computer problems 17

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Solving computer problems

A password problem

Problem: I forgot my password.

Solution: If you have registered your computer for Password Reset Service,

and you forgot your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt.

v If you cannot reset your power-on password, you must take your

computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

v If you cannot reset your hard disk password, Lenovo authorized

servicer cannot reset your password or recover data from the hard disk. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

you forgot your supervisor password, Lenovo authorized servicer

If cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Keyboard problems

Problem: All or some of the keys on the keyboard do not work.

Solution:

v If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been set.

v If an external PS/2® keyboard is connected, the numeric keypad

on your computer does not work. Use the numeric keypad on the external keyboard.

v If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

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Solving computer problems

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift

or Fn and then press NmLk (ScrLk).

Problem: All or some of the keys on the external numeric keypad do not

work.

Solution: Make sure that the external numeric keypad is correctly connected

to the computer.

A pointing device problem

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in the Device Manager window, and make

sure that the PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem: The computer enters standby mode (the standby indicator turns on)

immediately after Power-on self-test (POST).

Solution: Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. See

“Specifications” on page 64.

these items are correct, have the computer serviced.

Problem: The critical low-battery error message is displayed, and the

computer immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the

computer and plug it into an electrical outlet, or replace the battery with a fully charged one.

Chapter 3. Solving computer problems 19

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Solving computer problems

Problem: The computer does not return from standby mode, or the standby

Solution: If the system does not return from standby mode, it may have

Problem: When you take action to return from standby mode, the computer

Solution: Check whether an external monitor was disconnected or turned off

indicator stays on and the computer does not work.

entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn.

v If the standby indicator is off, your computer is in hibernation

mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

the system still does not return from standby mode, your system

If may stop responding and you cannot turn off the computer. Reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is not reset, remove the ac adapter and the battery.

display remains blank.

while the computer was in standby mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the standby mode. When resuming the computer from the standby mode without attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to bring up the computer display. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Computer screen problems

20 ThinkPad

Problem: The computer enters standby mode unexpectedly.

Solution: If the processor overheats, the computer automatically enters

standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer serviced.

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Solving computer problems

Problem: Missing, discolored, or bright dots appear on the screen every time

you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your

computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem: The screen is blank.

Solution:

v Press Fn+F7 to bring up the image.

Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

v If you are using the ac adapter, or using the battery, and the

battery status indicator is on (is green), press Fn+Home to make the screen brighter.

v If the standby status indicator is on (is green), press Fn to resume

from the standby mode.

v If you still have the problem, do the Solution in the following

problem ″The screen is unreadable or distorted."

Chapter 3. Solving computer problems 21

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Solving computer problems

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct.

check these settings, do as follows:

For Windows Vista™:

1. Right-click on the desktop, click Personalize, then click Display

Settings.

2. Check whether the screen resolution and color quality are

correctly set.

3. Click Advanced Settings.

4. Click the Adapter tab.

5. Make sure the correct device driver name is shown in the

adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer.

6. Click the Properties button. If you are prompted for an

administrator password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. If you are prompted for an

administrator password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure the device is working properly. If not, click the

Troubleshoot button.

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Solving computer problems

Solution (continued):

For Windows XP and Windows 2000:

1. Right-click on the desktop, click Properties to open the Display

Properties window, then click the Settings tab.

2. Check whether the screen resolution and color quality are

correctly set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure the correct device driver name is shown in the

adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer.

6. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the

Troubleshoot button.

Problem: A message, “Unable to create overlay window,” appears when you

try to start DVD playback.

-or-

You

get poor or no playback while running video playback, DVD

playback, or game applications.

Solution: Do either of the following:

v If you are using 32-bit color mode, change the color depth to

16-bit mode.

v If you are using a desktop size of 1280×1024 or larger, reduce the

desktop size and the color depth.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the

standard charge time for your computer.

Solution: For details, see the Battery and power category in Troubleshooting

under the Problem solving section in Access Help.

Chapter 3. Solving computer problems 23

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Solving computer problems

Problem: Your computer shuts down before the battery status indicator

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: For details, see the Battery and power category in Troubleshooting

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the

Problem: The battery does not charge.

Solution: For details, see the Battery and power category in Troubleshooting

shows empty,

-or-

Your

computer operates after the battery status indicator shows

empty.

under the Problem solving section in Access Help.

computer for one minute to reset the protector; then turn on the computer again.

under the Problem solving section in Access Help.

A hard disk drive problem

Problem: The hard disk drive does not work.

Solution: In the startup menu in BIOS Setup Utility, make sure that the hard

disk drive is included in the "Boot priority order" list. If it is included in the "Excluded from boot order" list, the hard disk drive is disabled. Select the entry for it in the list and press the x key. This moves the entry to the "Boot priority order" list.

Fingerprint authentication problems

Problem: You cannot register or authenticate your finger because it is

wrinkled, rough, dry, injured, stained, oily, wet, or different one from what you have registered.

Solution: To improve the situation, try the following:

v Clean or wipe your hands to remove any excess dirt or moisture

from the fingers.

v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them.

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Solving computer problems

A startup problem

Problem: The Microsoft® Windows operating system will not start.

Solution: Use the Rescue and Recovery workspace to help solve or identify

your problem. For details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 27

Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system.

Note: If you are using Windows XP or Windows 2000, you can set many of these parameters more easily by using the ThinkPad Configuration Program.

To start BIOS Setup Utility, do as follows:

Chapter 3. Solving computer problems 25

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Starting BIOS Setup Utility

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see the “Data backup-and-restore tools” section of Access Help.

2. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

3. Turn on the computer; then, while the message, “To interrupt normal

startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

4. Click Access BIOS. The System Restart Required window is displayed.

5. Click Ye s. The computer restarts, and the BIOS Setup Utility menu

appears.

If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, see the on-board help.

6. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. Yo u can also select an option in the Restart submenu to load the default settings or discard the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

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Chapter 4. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Do the following:

1. Turn off your PC, then turn it on again.

2. Watch the screen carefully while your PC starts. When “To interrupt

normal startup, press the blue ThinkVantage button” message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens.

3. After the Rescue and Recovery workspace opens, you can do the

following:

v Rescue and Restore your files, folders, or backups.

v Configure your system settings and passwords.

v Troubleshoot and diagnose problems using diagnostics.

For more information about using Rescue and Recovery features, see the “Recovery overview” section of the Access Help.

Restoring factory contents

Instead of providing a recovery disc or a Windows disc with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these discs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate a misplaced disc and problems associated with using an incorrect version of the disc.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.

The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory.

To recover the hard disk to its original contents, do the following:

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Recovery options

Notes:

1. If you are using Windows XP or Windows 2000 and the optical drive is

2. The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

4. Click Restore your system and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.

not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim before performing a recovery operation.

“To interrupt normal startup, press the blue ThinkVantage button” is displayed, press the ThinkVantage button. The Rescue and Recovery workspace opens.

28 ThinkPad

You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.

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Chapter 5. Upgrading and replacing devices

Replacing the battery

Important

Read Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

If you are using a PC Card, the computer might not be able to enter

Note:

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the left 1. Then, remove the

battery 2.

4. Install a fully charged battery.

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Replacing the battery

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

2. The Rescue and Recovery workspace and the Product Recovery program

are not included on an optional hard disk drive.

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Upgrading the hard disk drive

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

drive is very sensitive. Incorrect handling can cause damage and

The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive cover.

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Upgrading the hard disk drive

5. Remove the cover 1; then remove the hard disk by pulling out the tab 2.

6. Detach the side rubber rails from the hard disk drive.

32 ThinkPad

7. Attach the side rubber rails to a new hard disk drive.

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Upgrading the hard disk drive

8. Insert the hard disk drive into the hard disk drive bay; then press it

firmly in to place.

9. Reinstall the cover of the bay 1, and reinstall the screw 2.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

Replacing memory

Important

Read Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.

You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.

the computer.

Chapter 5. Upgrading and replacing devices 33

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Replacing memory

Note: Use only the memory types supported by your computer. If you

To install an SO-DIMM, do the following:

1. Touch a metal table or a grounded metal object. This action reduces any

2. Turn off the computer; then disconnect the ac adapter and all cables

3. Close the computer display, and turn the computer over.

4. Remove the battery.

5. Remove the palm rest.

incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.

static electricity in your body, which could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.

from the computer.

For the 14-inch and 15-inch display model

a. Remove the screws that hold the palm rest in place.

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Replacing memory

b. Turn the computer over again, and open the computer display. Pick

the palm rest off the computer as shown in the drawing below.

c. Open up the keyboard side of the palm rest first 1, and then release

the palm rest from the computer 2.

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Replacing memory

d. Detach the connector of the palm rest cable by pulling the tab with

your fingers. Now the palm rest has been removed.

For the 15.4-inch widescreen model

a. Remove the four screws that secure the palm rest.

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Replacing memory

b. Turn the computer over and open the display. Open up the palm rest

in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2.

c. Detach the connector of the palm rest cable by pulling the tab with

your fingers. Now the palm rest has been removed.

Chapter 5. Upgrading and replacing devices 37

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Replacing memory

6. If two SO-DIMMs are already installed in the memory slot, remove one

7. With the notched end of the SO-DIMM toward the contact edge side of

of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old SO-DIMM for future use.

the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1; then pivot it downward until it snaps into place 2.

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Replacing memory

8. Attach the connector of the palm rest cable.

9. Reinstall the palm rest.

For the 14-inch display model

a. Align the palm rest with the front side of the computer, then pivot it

downward.

Chapter 5. Upgrading and replacing devices 39

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Replacing memory

b. Make sure that the palm rest completely covers the front side of the

computer as shown in the drawing below.

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Replacing memory

c. Push the palm rest a little towards the keyboard 1; then press the

left top 2 and right top 3 edges of the palm rest to fit it into place.

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Replacing memory

d. Close the computer display, and turn the computer over. Reinstall

four screws for the palm rest, in the order shown in the drawing.

For the 15-inch display model

a. Align the palm rest with the front side of the computer; then, holding

it as shown in the drawing 1, attach the palm rest from the front center.

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Replacing memory

b. Press the left top edge of the palm rest as shown in the drawing

below to snap it in place. Make sure that the left top edge, the right top edge, and the front side of the palm rest are attached firmly.

c. Close the computer display, and turn the computer over. Reinstall

four screws for the palm rest, in the order shown in the drawing.

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Replacing memory

For the 15.4-inch widescreen model

a. Attach the connector of the palm rest cable.

b. Press the left and right top edges of the palm rest to fit it into place.

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Replacing memory

c. Push the front side of the palm rest until it clicks into place.

d. Close the computer display, and turn the computer over. Reinstall the

four screws for the palm rest.

10. Reinstall the battery.

11. Turn the computer over, and reconnect the ac adapter and the cables to

the computer.

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn the computer on.

2. While the “To interrupt normal startup, press the blue ThinkVantage

button” message is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery screen opens.

3. Click Access BIOS. The System Restart Required window is displayed.

4. Click Ye s. The computer restarts, and the BIOS Setup Utility screen opens.

The “Installed memory” item shows the total amount of memory installed

Chapter 5. Upgrading and replacing devices 45

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Replacing memory

in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB.

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Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft We b site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 55. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Getting help and service

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

following items are not covered:

The v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

All warranted parts contain a 7-character identification in the format

Note:

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

determine if your machine is in warranty and when the warranty expires,

To go to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.

FRU XXXXXXX

48 ThinkPad

See your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

telephone numbers for your Customer Support Center location are

The located in the Worldwide telephone list section of this guide.

Telephone numbers are subject to change without notice. For the latest

Note:

list of Customer Support Center telephone numbers and hours of

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operation, visit the Support We b site at http://www.lenovo.com/ support/phone. contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.

Getting help and service

If the number for your country or region is not listed,

Chapter 6. Getting help and service 49

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Appendix A. Warranty information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, see Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in the table below.

Note: ″Region″ means either Hong Kong or Macau Special Administrative

Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

Machine Type

1951 Europe, Middle East, Africa

1952 All Parts and Labor - 3 years

1953 US Parts and Labor - 1 year

1954 US Parts and Labor - 3 years

Country or Region of Purchase Warranty period Types of

Parts and Labor - 3 years

(EMEA), Korea

Japan Parts and Labor - 1 year

Other Parts and Labor - 3 years

Battery pack - 1 year

Warranty Service

7 1

6 1

2 1

6 1

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Machine

Country or Region of Purchase Warranty period Types of

Type

1955 Europe, Middle East, Africa

(EMEA), Korea

Parts and Labor - 4 years Battery pack - 1 year

Other Parts and Labor - 4 years

Battery pack - 1 year

1956 All Parts and Labor - 4 years

Battery pack - 1 year

2007 Europe, Middle East, Africa

(EMEA), Korea

Parts and Labor - 3 years Battery pack - 1 year

Japan Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 3 years

Battery pack - 1 year

2008 All Parts and Labor - 3 years

Battery pack - 1 year

2613 US Parts and Labor - 1 year

Battery pack - 1 year

2623 US Parts and Labor - 3 years

Battery pack - 1 year

2009 Europe, Middle East, Africa

(EMEA), Korea

Parts and Labor - 4 years Battery pack - 1 year

Other Parts and Labor - 4 years

Battery pack - 1 year

2637 All Parts and Labor - 4 years

Battery pack - 1 year

6369 Europe, Middle East, Africa

(EMEA), Korea

Parts and Labor - 3 years Battery pack - 1 year

Japan Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 3 years

Battery pack - 1 year

6370 All Parts and Labor - 3 years

Battery pack - 1 year

6371 Korea Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 1 year

Battery pack - 1 year

Warranty Service

7 1

3 1

2 1

7 1

6 1

2 1

6 1

7 1

3 1

2 1

7 1

6 1

2 1

7 1

6 1

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Machine Type

Country or Region of Purchase Warranty period Types of

Warranty Service

6372 Europe, Middle East, Africa

(EMEA), Korea

Other Parts and Labor - 3 years

6373 Europe, Middle East, Africa

(EMEA), Korea

Other Parts and Labor - 4 years

6374 All Parts and Labor - 4 years

8741 Europe, Middle East, Africa

(EMEA), Korea

Japan Parts and Labor - 1 year

Other Parts and Labor - 3 years

8742 All Parts and Labor - 3 years

8743 US Parts and Labor - 1 year

Korea Parts and Labor - 1 year

8744 Europe, Middle East, Africa

(EMEA), Korea

Other Parts and Labor - 3 years

8745 Europe, Middle East, Africa

(EMEA), Korea

Other Parts and Labor - 4 years

8746 All Parts and Labor - 4 years

Parts and Labor - 3 years Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 4 years Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 3 years Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 3 years Battery pack - 1 year

Battery pack - 1 year

Parts and Labor - 4 years Battery pack - 1 year

Battery pack - 1 year

7 1

6 1

7 1

3 1

2 1

7 1

6 1

2 1

6 1

7 1

6 1

7 1

3 1

2 1

Appendix A. Warranty information 53

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Types of Warranty Service

If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. Yo u may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will

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be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

a 5, 6 or 7 type of warranty service is listed, your Service Provider

When will determine which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Austria 01-24592-5901 (30 day up and running support)

Belgium 02-210-9820 (30 day up and running support) (Dutch)

Bolivia 0800-0189 (Spanish)

South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner

01-211-454-610 (Warranty service and support) (German)

02-210-9800 (30 day up and running support) (French) 02-225-3611 (Warranty service and support) (Dutch, French)

Appendix A. Warranty information 55

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Country or Region Telephone Number

Brazil Sao Paulo region: (11) 3889-8986

Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese)

Canada 1-800-565-3344

(English, French) In Toronto only call 416-383-3344

Chile 800-224-488 (Spanish)

China Technical Support Line

800-990-8888 86-10-58851110 (Mandarin)

China (Hong Kong S.A.R.)

ThinkPad (Technical enquiry hotline):

2516-3939 (Hong Kong) 0800-839 (Macau)

ThinkPad Service Center:

2825-6580 (Hong Kong) 715-399 (Macau)

Multimedia Home PC:

800-938-228 (Hong Kong) 0800-336 (Macau)

(Cantonese, English, Mandarin)

China (Macau S.A.R.)

ThinkPad (Technical enquiry hotline): 0800-839 (Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 800-011-1029 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 4520-8200 (30 day up and running support)

7010-5150 (Warranty service and support) (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

El Salvador 800-6264 (Spanish)

Estonia +372 66 00 800

+372 6776793

Finland 09-459-6960 (30 day up and running support)

+358-800-1-4260 (Warranty service and support) (Finnish)

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Country or Region Telephone Number

France Up and running support: 0238-557-450

Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French)

Germany 07032-15-49201 (30 day up and running support)

01805-25-35-58 (Warranty service and support) (German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234 (Spanish)

Hungary +36-1-382-5720

India 1800-425-6666

or +91-80-2678-8970 (English)

Indonesia 800-140-3555 (English)

62-21-251-2955 (Bahasa, Indonesian)

Ireland 01-815-9202 (30 day up and running support)

01-881-1444 (Warranty service and support) (English)

Israel Givat Shmuel Service Center: +972-3-531-3900

(Hebrew, English)

Italy 02-7031-6101 (30 day up and running support)

+39-800-820094 (Warranty service and support) (Italian)

Japan ThinkPad Products Toll Free: 0120-20-5550

International: +81-46-266-4716

Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please say ″English support please,″ and your call will be transferred to an English speaking operator.

Korea 1588-5801 (Korean)

Latvia +371 7070360

Lithuania +370 5 278 66 00

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Appendix A. Warranty information 57

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Country or Region Telephone Number

Malta +35621445566

Mexico 001-866-434-2080 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 001-800-220-1830 (Spanish)

Norway 6681-1100 (30 day up and running support)

8152-1550 (Warranty service and support) (Norwegian)

Panama 206-6047

001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)

63-2-995-8420 (Filipino)

Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

Romania +4-021-224-4015

Russian Federation Moscow: +7 (495) 258-6300

Toll free: 8 800 200 6300 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-5555

Slovenia +386-1-4796-699

Spain 91-714-7983

0901-100-000 (Spanish)

Sri Lanka +9411 2493547

+9411 2493548 (English)

Sweden 08-477-4420 (30 day up and running support)

077-117-1040 (Warranty service and support) (Swedish)

Switzerland 058-333-0900 (30 day up and running support)

0800-55-54-54 (Warranty service and support) (German, French, Italian)

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Country or Region Telephone Number

Taiwan 886-2-8723-9799

or 0800-000-700 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 01475-555-055 (30 day up and running support)

08705-500-900 (Standard warranty support) (English)

United States 1-800-426-7378 (English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

Appendix A. Warranty information 59

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Appendix B. Customer Replaceable Units (CRUs)

For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where removal/replacement instructions are located.

Service and Troubleshooting Guide

Setup Instructions

Access Help

Online Hardware Maintenance

Online Video

Manual

Tier 1 CRUs

Battery X X X X

Hard disk

X X X X

drive

Optical drive X X X

Ultrabay device X X X

AC adapter

and power cord

TrackPoint cap X

Tier 2 CRUs

Memory

X X X X

(standard)

Keyboard X X X

Palm rest X X X X

PCI Express

X X X

Mini Card

Communication

X X X

Daughter Card

You can find instructions for replacing CRUs in Access Help. To open Access

Help, click Start, move the pointer to All Programs (in Windows 2000, Programs); then to ThinkVantage. Click Access Help.

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

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v The Online Hardware Maintenance Manual and Online Videos available

from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video.

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

55.

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Appendix C. Features and Specifications

Features

Processor

v See the system properties of your computer. You can do this as follows:

Click Start, right-click Computer (in Windows XP and Windows 2000, My

Computer); then from the pull down menu select Properties.

Memory

v Double data rate (DDR) 2 synchronous dynamic random access memory

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The v Size: 14.1 inch

Resolution: – LCD: Up to 1400-by-1050, depending on the model – External monitor: Up to 2048-by-1536

v Size: 15.0 inch

Resolution: – LCD: Up to 1600-by-1200, depending on the model – External monitor: Up to 2048-by-1536

Size: 15.4 inch widescreen

Resolution: – LCD: Up to 1680-by-1050, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control v ThinkLight

Keyboard

v Fingerprint reader (on some models) v 89-key, 90-key, or 94-key v UltraNav® (TrackPoint and touch pad) v Fn key function v ThinkVantage button v Volume control buttons

Interface

v External-monitor connector

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Features

v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Slim v Docking connector

Card slot

v Type II PC Card (lower slot)

v ExpressCard (upper slot)

Specifications

Optical

drive

v CD-ROM, DVD-ROM, Combo or Multi-Burner drive depending on the

mode

Wireless

features

v Integrated wireless LAN (on some models)

v Integrated Bluetooth (on some models)

v Integrated wireless WA N (on some models)

Size

14.1-inch model

v Width: 311 mm (12.2 in.) v Depth: 255 mm (10.0 in.) v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.)

15.0-inch model

Width: 329 mm (13.0 in.)

v v Depth: 268 mm (10.6 in.) v Height: 30.9 to 35.8 mm (1.2 to 1.4 in.)

15.4-inch widescreen model

Width: 357.5 mm (14.07 in.)

v v Depth: 255 mm (10.04 in.) v Height: 28.7 to 34.0 mm (1.13 to 1.34 in.)

64 ThinkPad

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating: 5°C to 35°C (41°F to 95°F)

- Non-operating: 5°C to 43°C (41°F to 109°F)

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Specifications

– At altitudes above 2438 m (8000 ft)

- Maximum temperature when operating under the unpressurized condition: 31.3°C (88° F)

When you charge the battery pack, its temperature must be at least

Note:

10°C (50°F).

v Relative humidity:

– Operating: 8% to 80% – Non-operating: 5% to 95%

Heat output

v 65 W (222 Btu/hr) maximum or 90 W (307 Btu/hr) maximum (depending

on the model)

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 5.2AH or 7.8AH, depending on the model

Battery life

v For percentage of remaining battery power, see the Power Manager Gauge

on the task tray.

Appendix C. Features and Specifications 65

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Specifications

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Appendix D. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. Yo u can send license inquiries, in writing, to:

Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing

LENOVO

GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or

Page 76

indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those We b sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Electronic emissions notices

The following information refers to ThinkPad T60, machine type 1951, 1952, 1953, 1954, 1955, 1956, 2007, 2008, 2009, 2613, 2623, 2637, 8741, 8742, 8743, 8744, 8745, 8746, 6369, 6370, 6371, 6372, 6373, and 6374.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

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Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Inc. One Manhattanville Road Purchase, New York 10577 Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV

Appendix D. Notices 69

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communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

EU WEEE Statements

The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment.

Notice for users in the U.S.A.

California Perchlorate Information:

Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

Perchlorate Material — special handling may apply.

http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

See

IBM Lotus Software Offer

About the offer for purchasers of ThinkPad computers with Windows XP:

As a qualifying purchaser of a ThinkPad computer with the Windows XP operating system, you are receiving a single, limited license for the Lotus Notes® “standalone” client and a single license for the Lotus® SmartSuite software. These licenses entitle you to install and use this software on your new ThinkPad computer using one of the following options:

About the offer for purchasers of ThinkPad computers with Windows Vista:

As a qualifying purchaser of a ThinkPad computer with the Windows Vista operating system, you are receiving a single, limited license for the Lotus

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Notes “standalone” client. This license entitles you to install and use this software on your new ThinkPad computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your

computer. For more information, see “To order a CD” on page 72.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

About IBM Lotus Notes: With your standalone, limited use Notes client, you can integrate your most valuable messaging, collaborative and personal information management (PIM) resources — like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino® servers; however this standalone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.

About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.

v Lotus Wo r d Pro® – Word Processor v Lotus 1-2-3® – Spreadsheet v Lotus Freelance Graphics® – Presentation Graphics v Lotus Approach® – Database v Lotus Organizer® – Time, Contact, and Information Manager v Lotus FastSite® – Web Publisher v Lotus SmartCenter – Internet Information Manager

Customer

Support: For support information and phone numbers to help with

initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

International Program License Agreement: The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.

Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement.

Appendix D. Notices 71

Page 80

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s Passport Advantage® Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560

Fax: 919-405-4495

To inquire about an order, contact:

smartsuite_ibm@modusmedia.com

–In European Countries:

Via the Internet: http://ibm-apel.modus.com/ Mail address:

Lotus Fulfillment, ModusLink Kft. 1222 Budapest, Nagytetenyi ut 112 Hungary

To inquire about an order, contact:

ibm_smartsuite@modusmedia.com

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

Fax: +65 6448 5830

To inquire about an order, contact:

Smartsuiteapac@modusmedia.com

72 ThinkPad

T60 Service and Troubleshooting Guide

Page 81

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo ThinkPad PS/2 Rescue and Recovery ThinkVantage ThinkLight ThinkPad TrackPoint Ultrabay Ultrabay Enhanced UltraNav

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

IBM (used under license) Lotus 1-2-3 Approach Domino Lotus FastSite Freelance Graphics Lotus Notes Notes Lotus Organizer SmartSuite Word Pro

Microsoft, Windows and Windows Vista are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

Appendix D. Notices 73

Page 82

74 ThinkPad

T60 Service and Troubleshooting Guide

Page 83

Index

Access Help 1

battery

problems replacing 29

Be careful about using your

computer 3 Be gentle with your computer 3 BIOS Setup Utility 25

caring for your computer 3 carrying the computer 4 cleaning

computer

cover 5

computer display 6 keyboard 6

computer cover

cleaning

computer display

cleaning 6

computer screen

problems

configuration setup 25 Customer Replaceable Unit (CRU)

parts list 61

Customer Support Center 9, 47, 55

diagnosing

diagnosing problems 9 drives

HDD system 10

handling

error messages 11 errors without messages 17

factory contents

restoring FCC statement 68 features 63 features and specifications 63 finding information 1

fingerprint reader 63

care 6 problems 24

frequently asked questions 8

hard disk

hardware features 8 hardware specifications 8 help

help and service 47 hibernation mode

problem upgrading 30, 33

Customer

Support Center 47

on the We b 47

problems

important tips 3 installing an operating system 9 International Warranty Service 49

keyboard

cleaning problems 18

miscellaneous problems 25

notice

electronic EU environmental 70 for US users 70

notices 67

emissions 68

password

problems

setting 4 PC-Doctor for Windows 9 pointing device problem 19 power management

problems preventing problems 8 problem

pointing problem solving 8

device 19

problems

battery computer screen 20 diagnosing 9 fingerprint reader 24 hard disk 24 hibernation mode 19 keyboard 18 password 18 power management 19 standby mode 19 startup 25 troubleshooting 11

Productivity Center 1

Read first v recovering data 28 recovery discs 8 recovery options 27 Regulatory Notice 1 replacing, battery 29 Rescue and Recovery 27 restoring factory contents 27

Safety and Warranty Guide 1 safety precautions 8 Setup Instructions 1 solving problems 7 specifications 64 standby mode

problems 19 startup problem 25 storage device upgrading 30, 33 storage media

handling 4

ThinkVantage button 2 tips, important 3 trademarks 73 troubleshooting 11

upgrading devices 8

warranty information 9, 51

Page 84

Web

help

76 ThinkPad

T60 Service and Troubleshooting Guide

Page 85

Page 86

Part Number: 42T8862

Printed in China

(1P) P/N: 42T8862

Lenovo T60p User Manual

Contents

Read first

Chapter 1. Finding information

This guide and other publications

Finding information with the ThinkVantage button

Chapter 2. Caring for your ThinkPad computer

Important tips

Be careful about where and how you work

Be gentle with your computer

Carry your computer properly

Handle storage media and drives properly

Take care in setting passwords

Other important tips

Cleaning the cover of your computer

Cleaning your computer keyboard

Cleaning your computer display

Care for the fingerprint reader

Chapter 3. Solving computer problems

Frequently asked questions

Diagnosing problems

HDD diagnostic program

Diagnosing problems using PC-Doctor from the service partition

Troubleshooting

Error messages

Errors without messages

A password problem

Keyboard problems

A pointing device problem

Standby or hibernation problems

Computer screen problems

Battery problems

A hard disk drive problem

Fingerprint authentication problems

A startup problem

Other problems

Starting BIOS Setup Utility

Chapter 4. Recovery options

Introducing Rescue and Recovery

Restoring factory contents

Recovering data

Chapter 5. Upgrading and replacing devices

Replacing the battery

Upgrading the hard disk drive

Replacing memory

Chapter 6. Getting help and service

Getting help and service

Getting help on the Web

Calling the Customer Support Center

Getting help around the world

Appendix A. Warranty information

Warranty Period

Types of Warranty Service

Worldwide telephone list

Appendix B. Customer Replaceable Units (CRUs)

Appendix C. Features and Specifications

Features

Specifications

Appendix D. Notices

Notices

Electronic emissions notices

Federal Communications Commission (FCC) Statement

Industry Canada Class B emission compliance statement

European Union EMC Directive conformance statement

EU WEEE Statements

Notice for users in the U.S.A.

IBM Lotus Software Offer

Trademarks

Index