Lenovo T410, T410S User Manual

ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide v Wireless related information in online Access Help and Appendix C, “Notices,” on page 21.

v Regulatory Notice

The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals.

First Edition (October 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Important safety information ......v

Conditions that require immediate action . . v

Safety guidelines ..........vi

Batteries ............vii

Rechargeable battery notice .....viii

Lithium coin cell battery notice .....ix

Electrical current safety information . . . x

Modem safety information ......xi

Laser compliance statement ......xi

Chapter 1. Finding information .....1

Lenovo ThinkVantage Toolbox ......1

Frequently asked questions .......1

Chapter 2. Solving computer problems . . 3

Diagnosing problems .........3

Diagnosing problems using Lenovo

ThinkVantage Toolbox ........3

Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace . . . 3

Chapter 3. Getting help and service....5

Getting help and service ........5

Getting help on the Web ........5

Calling the Customer Support Center ....5

Getting help around the world ......7

Worldwide telephone list ........7

Types of warranty service .......16

Suplemento de Garantía para México . . . 17

Appendix B. Customer Replaceable Units

(CRUs) .............19

Appendix C. Notices.........21

Notices..............21

Export classification notice ......22

Electronic emissions notices .......22

Federal Communications Commission

(FCC) Declaration of Conformity ....22

Industry Canada Class B emission

compliance statement ........23

Avis de conformité à la réglementation

d’Industrie Canada.........23

European Union - Compliance to the Electromagnetic Compatibility Directive. . 23 EU-EMC Directive (2004/108/EC) EN

55022 class B Statement of Compliance . . 24

EU WEEE Statements .........25

Taiwan recycle statement........25

ENERGY STAR model information ....26

Notice for Safety and Warranty information 28

Notice for Regulatory information ....28

Trademarks ............29

Appendix A. Warranty information ....13

iv ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

Important safety information

Note:

Read important safety information first.

This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 28.

Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment.

Limited Warranty. For more information, see

Note: This information includes references to power adapters and batteries. In addition to notebook computers, some products (such as speakers and monitors) ship with external power adapters. If you have such a product, this information applies to your product. In addition, computer products contain a coin-sized internal battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products.

Conditions that require immediate action

Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer.

As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing. These conditions might merely mean that an

internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site:

http://www.lenovo.com/support/phone

Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary.

In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance.

v Power cords, plugs, power adapters, extension cords, surge protectors, or

power supplies that are cracked, broken, or damaged.

v Signs of overheating, smoke, sparks, or fire. v Damage to a battery (such as cracks, dents, or creases), discharge from a

battery, or a buildup of foreign substances on the battery.

v A cracking, hissing or popping sound, or strong odor that comes from the

product.

v Signs that liquid has been spilled or an object has fallen onto the computer

product, the power cord or power adapter.

v The computer product, power cord, or power adapter has been exposed to

water.

v The product has been dropped or damaged in any way. v The product does not operate normally when you follow the operating

instructions.

Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

Safety guidelines

Always observe the following precautions to reduce the risk of injury and property damage.

vi ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 28.

Batteries

DANGER

Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.

Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation.

Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state.

Important safety information vii

Rechargeable battery notice

DANGER

Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.

If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:

v Replace only with a battery of the type recommended by Lenovo.

v Keep the battery pack away from fire.

v Do not expose it to water or rain.

v Do not attempt to disassemble it.

v Do not short-circuit it.

v Keep it away from children.

v Do not drop the battery pack.

Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.

The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge.

viii ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

Lithium coin cell battery notice

DANGER

Danger of explosion if battery is incorrectly replaced.

When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

The following statement applies to users in the state of California, U.S.A.

California Perchlorate Information:

Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

Important safety information ix

Electrical current safety information

DANGER

Electric current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:

Do not use your computer during a lightning storm.

Do not connect or disconnect any cables or perform installation, maintenance, or

reconfiguration of this product during an electrical storm.

Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached to this

product.

v Whenever possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, or structural

damage.

v Disconnect the attached power cords, battery pack, and all the cables before you

open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Do not use your computer until you have closed the cover. Never use the

computer when the cover is open.

DANGER

v Connect and disconnect cables as described in the following procedures when

installing, moving, or opening covers on this product or attached devices.

To connect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlets.

5. Turn devices ON.

The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer.

The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer.

To disconnect:

1. Turn everything OFF.

2. First, remove power cords from

outlets.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

x ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

Modem safety information

DANGER

For North America Type:

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA).

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions as the following:

v Do not connect the cable to or disconnect it from the telephone outlet on the

wall during a lightning storm.

v Do not install telephone jacks in wet locations. Do not use your computer near

water.

v Do not touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines.

v Do not use your computer with the telephone cable connection during an

electrical storm. There may be a remote risk of electric shock from lightning.

v Do not use a telephone (other than a cordless type) during an electrical storm.

v Do not use the telephone to report a gas leak in the vicinity of the leak.

v Do not connect the telephone cable to the Ethernet connector.

Laser compliance statement

Some personal computer models are equipped from the factory with a CD or DVD drive. CD and DVD drives are also sold separately as options. CD and DVD drives are laser products. The drive’s classification label (shown below) is on the surface of the drive.

CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT

Important safety information xi

Example of the label

These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for Class 1 laser products.

Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.

When a CD or DVD drive is installed, note the following handling instructions.

DANGER

Use of controls, adjustments, or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Do not remove the drive covers. Removing the covers of the CD or DVD drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD or DVD drive.

xii ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement.

DANGER

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Save these instructions.

Important safety information xiii

xiv ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide

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