Lenovo S500Z User Manual

LenovoS500z
HardwareMaintenanceManual

MachineTypes:10HCand10K3

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1

andAppendixF“Notices”onpage135.

ThirdEdition(February2016)
©CopyrightLenovo2015,2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuanttoaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents

Aboutthismanual............v

Chapter1.Readthisfirst:Important

safetyinformation............1

Powercordsandpoweradapters........1

Generalsafety................1

Safetyinspectionguide............2

Handlingelectrostaticdischarge-sensitive

devices..................3

Groundingrequirements............4

Safetynotices(multi-lingualtranslations).....4

Chapter2.Productoverview.....27

Hardwarelocations.............27

Frontview...............27

Rearview...............28

Computercomponents.........29

MajorFRUsandCRUs..........31

Partsonthesystemboard........34

Locatingthemachinetypeandmodellabel.34

Features.................35

Specifications...............38

Programs.................38

Accessingaprogramonyourcomputer...38

AnintroductiontoLenovoprograms....39

Chapter3.Usingyourcomputer...41

Adjustingthecomputerstand.........41

Adjustingtheframestand........42

Adjustingthemonitorstand........42

AdjustingtheUltraFlexIIStand......43

Registeringyourcomputer..........45

Settingthecomputervolume.........45

AddinganicontotheWindowsnotificationarea.46

Usingadisc................46

Guidelinesaboutusingtheopticaldrive...46

Handlingandstoringadisc........46

Playingandremovingadisc.......47

Recordingadisc............47

Connectingtoanetwork...........48

ConnectingtoanEthernetLAN......48

ConnectingtoawirelessLAN.......48

ConnectingtoaBluetooth-enableddevice..48
Usingthesingle-touchormulti-touchfeature...48

Chapter4.Youandyourcomputer..51

Arrangingyourworkspace..........51

Glareandlighting............51

Aircirculation.............51

Electricaloutletlocationsandcablelengths.51

Comfort...............51

Accessibilityinformation...........52

Cleaningyourcomputer...........55

Maintenance...............55

Basicmaintenancetips.........55

Goodmaintenancepractices.......56

Keepingyourcomputercurrent......56

Movingyourcomputer...........57

Chapter5.Security..........59

Lockingyourcomputer...........59

AttachingaKensington-stylecablelock...59
Viewingandchangingsecuritysettingsinthe

SetupUtilityprogram............60

Preventingunauthorizedaccesstoyour

computer.................60

Protectingdataagainstviruses........61

ComputraceAgentsoftwareembeddedin

firmware.................61

Chapter6.Advancedconfiguration..63

UsingtheSetupUtilityprogram........63

StartingtheSetupUtilityprogram.....63

Enablingordisablingadevice.......63

EnablingordisablingtheAutomaticPowerOn

features...............63

EnablingordisablingtheErPLPScompliance

mode................64

EnablingordisablingtheConfiguration

ChangeDetectionfeature........64

UsingBIOSpasswords.........65

Selectingastartupdevice........66

ExitingtheSetupUtilityprogram......66

UpdatingtheBIOS.............67

Chapter7.Troubleshooting,

diagnostics,andrecovery......69

Basicprocedureforresolvingcomputer

problems.................69

Troubleshooting..............69

Startupproblems............69

Audioproblems............70

CDproblems.............71

DVDproblems.............71

Intermittentproblems..........72

©CopyrightLenovo2015,2016

i

Storagedriveproblems.........72

Screenproblems............73

Networkingproblems..........73

Performanceproblems..........75

Serialconnectorcannotbeaccessed....77

USBdeviceproblems..........77

Softwareanddriverproblems.......77

Diagnostics................78

LenovoSolutionCenter.........78

UEFIdiagnosticprogram.........78

Recoveryinformation............79

RecoveryinformationforWindows7....79

RecoveryinformationforWindows10....79

Chapter8.Servicecheckoutand

symptom-to-FRUindex........81

Servicecheckout..............81

Problemdeterminationtips........81

Symptom-to-FRUindex...........82

Harddiskdrivebooterror........82

Powersupplyproblems.........83

Beepsymptoms............83

POSTerrorcodes............83

Miscellaneouserrorconditions......84

Undeterminedproblems.........86

Chapter9.Installingorreplacing

hardware...............87

Handlingstatic-sensitivedevices.......87

Installingorreplacinghardware........87

Installingexternaloptions........87

Replacingthepoweradapter.......88

Replacingthecomputerstand.......89

Removingthecomputercover.......94

ReplacingtheVESAmountbracket.....95

Replacingthesystemboardshield.....96

ReplacingtheM.2Wi-Ficard.......97

Replacingtheheatsink.........99

Replacingthesystemfan.........101

Replacingamemorymodule.......101

Replacingthecoin-cellbattery......102

Replacingthesystemboard.......104

ReplacingtheI/Obracket........105

Replacingtheinternalspeakers......106

Replacingthe2.5-inchstoragedrive....107

Replacingtheconverterboard.......109

Replacingthecontrolbuttonboard.....110

Replacingtheopticaldrive........111

Replacingtheplasticopticaldrivebracket..112

ReplacingtheM.2Wi-Fiantennas.....113

Replacingtheintegratedcamera......114

Completingthepartsreplacement.....115

Chapter10.Gettinginformation,help,

andservice.............117

Informationresources............117

Accessingtheuserguideinvarious

languages...............117

Windowshelpsystem..........117

Safetyandwarranty...........117

LenovoWebsite............117

LenovoSupportWebsite.........118

Frequentlyaskedquestions........118

Helpandservice..............118

Callingforservice............118

Purchasingadditionalservices......119

AppendixA.Regulatory

information.............121

Exportclassificationnotice..........121

Electronicemissionsnotices.........121

FederalCommunicationsCommission

DeclarationofConformity........121

Eurasiancompliancemark..........123

Brazilaudionotice.............123

Mexicowireless-radiocomplianceinformation..123

Taiwanvisionprecautionnotice........123

Additionalregulatoryinformation.......123

AppendixB.WEEEandrecycling

information.............125

ImportantWEEEinformation.........125

RecyclinginformationforJapan........125

RecyclinginformationforBrazil........126

BatteryrecyclinginformationforT aiwan.....126

BatteryrecyclinginformationfortheEuropean

Union..................127

AppendixC.RestrictionofHazardous

SubstancesDirective(RoHS)....129

EuropeanUnionRoHS...........129

ChinaRoHS................129

TurkishRoHS...............129

UkraineRoHS...............130

IndiaRoHS................130

AppendixD.ChinaEnergyLabel..131

AppendixE.ENERGYSTARmodel

information.............133

AppendixF .Notices.........135

iiLenovoS500zHardwareMaintenanceManual

Trademarks................136

©CopyrightLenovo2015,2016

iii

ivLenovoS500zHardwareMaintenanceManual

Aboutthismanual

ThismanualprovidesserviceandreferenceinformationforLenovo

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithLenovo
computers.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaLenovocomputer,besuretoreadandunderstandChapter1“Readthisfirst:Important
safetyinformation”onpage1

.

®

computerslistedonthefrontcover.

©CopyrightLenovo2015,2016

v

viLenovoS500zHardwareMaintenanceManual

Chapter1.Readthisfirst:Importantsafetyinformation

Thischaptercontainsthesafetyinformationthatyoumustbefamiliarwith.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.Donotusetheac
powercordforotherdevices.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm
othercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.

Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.

2

,orbetter.For

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.

Attention:

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.

©CopyrightLenovo2015,2016

1

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

CAUTION:

Hazardousmovingparts.Keepfingersandotherbodypartsaway.

CAUTION:

Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

2LenovoS500zHardwareMaintenanceManual

Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.
c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ToprotectagainstESDdamage,equalizethechargebetweenobjects.Then,themachine,thepart,the
workmat,andthepersonhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeoplewhilehandlingthepart.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheacplugonac-operatedcomputers.

Chapter1.Readthisfirst:Importantsafetyinformation3

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.

Safetynotices(multi-lingualtranslations)

Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•Brazilian/Portuguese

•Chinese(simplified)

•Chinese(traditional)

•French

•German

•Hebrew

•Italian

•Korean

•Spanish

DANGER

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconfiguration

ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceoffire,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems

beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconfiguration
procedures.

•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or

openingcoversonthisproductorattacheddevices.

4LenovoS500zHardwareMaintenanceManual

ToConnectToDisconnect

1.T urneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.T urndeviceON.

1.T urneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

Chapter1.Readthisfirst:Importantsafetyinformation5

CAUTION:

1

2

Usesafepracticeswhenlifting.

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

6LenovoS500zHardwareMaintenanceManual

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

Chapter1.Readthisfirst:Importantsafetyinformation7

1

2

PERIGO

Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.

Paraevitarriscodechoqueelétrico:

•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconfiguração
desteprodutoduranteumatempestadecomraios.

•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.

•T odoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.

•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.

•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.

•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecificadodemaneiradiferentenosprocedimentosde
instalaçãoeconfiguração.

•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.

ParaConectar:ParaDesconectar:

1.DESLIGUETudo.

2.Primeiramente,conectetodososcabosaos
dispositivos.

3.Conecteoscabosdesinalaosconectores.

4.Conecteoscabosdealimentaçãoàstomadas.

5.LIGUEosdispositivos.

1.DESLIGUETudo.

2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.

3.Removaoscabosdesinaldosconectores.

4.Removatodososcabosdosdispositivos.

CUIDADO:

8LenovoS500zHardwareMaintenanceManual

Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.

Não:

•Jogueoucoloquenaágua

•Aqueçaamaisde100°C(212°F)

•Consertenemdesmonte

Descarteabateriaconformerequeridopelasleisouregulamentoslocais.

PRECAUCIÓN:

Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdefibraótica
outransmissores)estivereminstalados,observeoseguinte:

•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.

•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecificadosaqui
poderesultaremexposiçãoprejudicialàradiação.

PERIGO

AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:

Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

CUIDADO:

Utilizeprocedimentosdesegurançaparalevantarequipamentos.

CUIDADO:

Chapter1.Readthisfirst:Importantsafetyinformation9

Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação

1

2

nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.

10LenovoS500zHardwareMaintenanceManual

1

2

Chapter1.Readthisfirst:Importantsafetyinformation11

12LenovoS500zHardwareMaintenanceManual

1

2

DANGER

Lecourantélectriqueprovenantdel'alimentation,dutéléphoneetdescâblesdetransmissionpeutprésenter
undanger.

Pourévitertoutrisquedechocélectrique:

•Nemanipulezaucuncâbleetn'effectuezaucuneopérationd'installation,d'entretienoudereconfiguration
deceproduitaucoursd'unorage.

•Brancheztouslescordonsd'alimentationsurunsocledeprisedecourantcorrectementcâbléetmisàla
terre.

•Branchezsurdessoclesdeprisedecourantcorrectementcâbléstoutéquipementconnectéàceproduit.

•Lorsquecelaestpossible,n'utilisezqu'uneseulemainpourconnecteroudéconnecterlescâbles
d'interface.

•Nemettezjamaisunéquipementsoustensionencasd'incendieoud'inondation,ouenprésencede
dommagesmatériels.

•Avantderetirerlescartersdel'unité,mettezcelle-cihorstensionetdéconnectezsescordons
d'alimentation,ainsiquelescâblesquilarelientauxréseaux,auxsystèmesdetélécommunicationetaux
modems(saufinstructioncontrairementionnéedanslesprocéduresd'installationetdeconfiguration).

•Lorsquevousinstallez,quevousdéplacez,ouquevousmanipulezleprésentproduitoudespériphériques
quiluisontraccordés,reportez-vousauxinstructionsci-dessouspourconnecteretdéconnecterles
différentscordons.

Chapter1.Readthisfirst:Importantsafetyinformation13

ConnexionDéconnexion

1.MettezlesunitésHORSTENSION.

2.Commencezparbranchertouslescordonssurles

unités.

3.Branchezlescâblesd'interfacesurdesconnecteurs.

4.Branchezlescordonsd'alimentationsurdesprises.

5.MettezlesunitésSOUSTENSION.

1.MettezlesunitésHORSTENSION.

2.Débranchezlescordonsd'alimentationdesprises.

3.Débranchezlescâblesd'interfacedesconnecteurs.

4.Débrancheztouslescâblesdesunités.

ATTENTION:

Remplacerlapileaulithiumusagéeparunepilederéférenceidentiqueexclusivement,(référence
45C1566),ousuivrelesinstructionsdufabricantquiendéfinitleséquivalences.Sivotresystèmeest
dotéd'unmodulecontenantunepileaulithium,vousdevezleremplaceruniquementparunmodule
identique,produitparlemêmefabricant.Lapilecontientdulithiumetpeutexploserencasde
mauvaiseutilisation,demauvaisemanipulationoudemiseaurebutinappropriée.

Nepas:

•lajeteràl'eau,

•l'exposeràdestempératuressupérieuresà100°C,

•chercheràlaréparerouàladémonter.

Nepasmettrelapileàlapoubelle.Pourlamiseaurebut,sereporteràlaréglementationenvigueur.

ATTENTION:

Sidesproduitsàlaser(telsquedesunitésdeCD-ROM,deDVD-ROM,desunitésàfibresoptiques,ou
desémetteurs)sontinstallés,prenezconnaissancedesinformationssuivantes:

•Neretirezpaslecarter.Enouvrantl'unitédeCD-ROMoudeDVD-ROM,vousvousexposezau

rayonnementdangereuxdulaser.Aucunepiècedel'unitén'estréparable.

•Pourévitertoutrisqued'expositionaurayonlaser,respectezlesconsignesderéglageet

d'utilisationdescommandes,ainsiquelesprocéduresdécritesdansleprésentmanuel.

DANGER

Certainsproduitsàlasercontiennentunediodeàlaserintégréedeclasse3Aou3B.Prenez
connaissancedesinformationssuivantes:

Rayonnementlaserlorsquelecarterestouvert.Eviteztouteexpositiondirecteaurayonlaser.Evitez
deregarderfixementlefaisceauoudel'observeràl'aided'instrumentsoptiques.

14LenovoS500zHardwareMaintenanceManual

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

1

2

ATTENTION:

Soulevezlamachineavecprécaution.

ATTENTION:

L'interrupteurdecontrôled'alimentationdel'unitéetl'interrupteurdublocd'alimentationnecoupent
paslecourantélectriquealimentantl'unité.Enoutre,lesystèmepeutêtreéquipédeplusieurs
cordonsd'alimentation.Pourmettrel'unitéhorstension,vousdevezdéconnectertouslescordons
delasourced'alimentation.

VORSICHT

AnNetz-,Telefon-undDatenleitungenkönnengefährlicheSpannungenanliegen.

AusSicherheitsgründen:

•BeiGewitterandiesemGerätkeineKabelanschließenoderlösen.FernerkeineInstallations-,
Wartungs-oderRekonfigurationsarbeitendurchführen.

•GerätnuraneineSchutzkontaktsteckdosemitordnungsgemäßgeerdetemSchutzkontakt
anschließen.

•AlleangeschlossenenGeräteebenfallsanSchutzkontaktsteckdosenmitordnungsgemäß
geerdetemSchutzkontaktanschließen.

•DieSignalkabelnachMöglichkeiteinhändiganschließenoderlösen,umeinenStromschlagdurch
BerührenvonOberflächenmitunterschiedlichemelektrischemPotenzialzuvermeiden.

•Geräteniemalseinschalten,wennHinweiseaufFeuer,WasseroderGebäudeschädenvorliegen.

Chapter1.Readthisfirst:Importantsafetyinformation15

•DieVerbindungzudenangeschlossenenNetzkabeln,T elekommunikationssystemen,Netzwerken

undModemsistvordemÖffnendesGehäuseszuunterbrechen,sofernindenInstallations-und
KonfigurationsprozedurenkeineanderslautendenAnweisungenenthaltensind.

•ZumInstallieren,TransportierenundÖffnenderAbdeckungendesComputersoderder

angeschlossenenEinheitendieKabelgemäßderfolgendenT abelleanschließenundabziehen.

ZumAnschließenderKabelgehenSiewiefolgtvorZumAbziehenderKabelgehenSiewiefolgtvor

1.SchaltenSiealleEinheitenAUS.

2.SchließenSieerstalleKabelandieEinheitenan.

3.SchließenSiedieSignalkabelandieBuchsenan.

4.SchließenSiedieNetzkabelandieSteckdosean.

5.SchaltenSiedieEinheitEIN.

1.SchaltenSiealleEinheitenAUS.

2.ZiehenSiezuerstalleNetzkabelausden
Netzsteckdosen.

3.ZiehenSiedieSignalkabelausdenBuchsen.

4.ZiehenSiealleKabelvondenEinheitenab.

CAUTION:

EineverbrauchteLithiumbatterienurdurcheineBatteriemitderTeilenummer45C1566odereine
gleichwertige,vomHerstellerempfohleneBatterieersetzen.EnthältdasSystemeinModulmiteiner
Lithiumbatterie,diesesnurdurcheinModuldesselbenTypsundvondemselbenHerstellerersetzen.
DieBatterieenthältLithiumundkannbeiunsachgemäßerVerwendung,HandhabungoderEntsorgung
explodieren.

DieBatterienicht:

•mitWasserinBerührungbringen.

•über100Cerhitzen.

•reparierenoderzerlegen.

DieörtlichenBestimmungenfürdieEntsorgungvonSondermüllbeachten.

ACHTUNG:

BeiderInstallationvonLasergeräten(wieCD-ROM-Laufwerken,DVD-aufwerken,Einheitenmit
LichtwellenleitertechnikoderSendern)Folgendesbeachten:

•DieAbdeckungennichtentfernen.DurchEntfernenderAbdeckungendesLasergerätskönnen

gefährlicheLaserstrahlungenfreigesetztwerden.DasGerätenthältkeinezuwartendenTeile.

•WerdenSteuerelemente,EinstellungenoderDurchführungenvonProzedurenandersalshier

angegebenverwendet,kanngefährlicheLaserstrahlungauftreten.

VORSICHT

EinigeLasergeräteenthalteneineLaserdiodederKlasse3Aoder3B.BeachtenSieFolgendes:

16LenovoS500zHardwareMaintenanceManual

LaserstrahlungbeigeöffneterVerkleidung.NichtindenStrahlblicken.KeineLupenoderSpiegel

1

2

verwenden.Strahlungsbereichmeiden.

≥18kg≥32kg≥55kg

ACHTUNG:

ArbeitsschutzrichtlinienbeimAnhebenderMaschinebeachten.

ACHTUNG:

MitdemNetzschalteranderEinheitundamNetzteilwirddieStromversorgungfürdieEinheit
nichtunterbrochen.DieEinheitkannauchmitmehrerenNetzkabelnausgestattetsein.Umdie
StromversorgungfürdieEinheitvollständigzuunterbrechen,müssenallezumGerätführenden
NetzkabelvomNetzgetrenntwerden.

Chapter1.Readthisfirst:Importantsafetyinformation17

18LenovoS500zHardwareMaintenanceManual

1

2

PERICOLO

Lacorrenteelettricaprovenientedaicavidialimentazione,deltelefonoedicomunicazionepuòessere
pericolosa.

Perevitareilrischiodiscosseelettriche:

•Noncollegareoscollegarequalsiasicavooppureeffettuarel'installazione,lamanutenzioneola

riconfigurazionedelprodottoduranteuntemporale.

•Collegaretuttiifilielettriciaunapresadialimentazionecorrettamentecablataedotatadimessaa

terra.

Chapter1.Readthisfirst:Importantsafetyinformation19

•Collegareallepreseelettricheappropriatetutteleapparecchiaturecheverrannoutilizzateper

questoprodotto.

•Sepossibile,utilizzaresolounamanopercollegareoscollegareicavidisegnale.

•Nonaccendereassolutamenteapparecchiatureinpresenzadiincendi,perdited'acquaodanno

strutturale.

•Scollegareicavidialimentazione,isistemiditelecomunicazione,leretieilmodemprimadi

aprireicoperchideldispositivo,salvoistruzionicontrarierelativealleprocedurediinstallazionee
configurazione.

•Collegareescollegareicavicomedescrittonellaseguentetabellaquandovengonoeffettuate

operazionidiinstallazione,spostamentooaperturadeicoperchidiquestoprodottoodelleunità
collegate.

PercollegarsiPerscollegarsi

1.SPEGNEREleapparecchiature.

2.Innanzitutto,collegaretuttiicavialleunità.

3.Collegareicavidisegnaleaiconnettori.

4.Collegareicavidialimentazioneallapresa.

5.Accenderel'unità.

1.SPEGNEREleapparecchiature.

2.Innanzitutto,rimuovereicavidialimentazionedalla
presa.

3.Rimuovereicavidisegnaledaiconnettori.

4.Rimuoveretuttiicavidalleunità.

ATTENZIONE:

Quandosisostituiscelabatteriaallitio,utilizzaresoloilNumeroparte45C1566ountipodibatteria
equivalenteconsigliatodalproduttore.Sesulsistemaèpresenteunmodulochecontieneunabatteria
allitio,sostituirlosoloconuntipodimodulodellostessotipodellastessacasadiproduzione.La
batteriacontienelitioepuòesplodereseusata,maneggiataosmaltitainmodononcorretto.

Non:

•Gettareoimmergerelabatterianell'acqua

•Riscaldarlaadunatemperaturasuperioreai100gradiC(212gradiF)

•Smontarla,ricaricarlaotentarediripararla

Lebatterieusatevannosmaltiteinaccordoallanormativainvigore(DPR915/82esuccessive
disposizioniedisposizionilocali).

ATTENZIONE:

Quandovengonoinstallatiprodottilaser(qualiCD-ROM,unitàDVD-ROM,unitàafibreotticheo
trasmittenti),tenerpresentequantosegue:

•Nonrimuovereglisportelli.L'aperturadiun'unitàlaserpuòdeterminarel'esposizionearadiazioni

laserpericolose.All'internodell'unitànonvisonopartisucuieffettuarel'assistenzatecnica.

•L'utilizzodicontrolli,regolazioniol'esecuzionediprocedurenondescrittinelpresentemanuale

possonoprovocarel'esposizionearadiazionipericolose.

20LenovoS500zHardwareMaintenanceManual

PERICOLO

1

2

AlcuneunitàlasercontengonoundiodolaserdiClasse3AoClasse3B.Tenerpresentequantosegue:

Aprendol'unitàvengonoemesseradiazionilaser.Nonfissareilfascio,nonguardarlodirettamente
construmentiotticiedevitarel'esposizionealfascio.

≥18kg≥32kg≥55kg

ATTENZIONE:

Prestareattenzionenelsollevarel'apparecchiatura.

ATTENZIONE:

Ilpulsantedicontrollodell'alimentazionepresentesull'unitàel'interruttoredell'alimentatorenon
disattivanol'alimentazionecorrentefornitaall'unità.E'possibilechel'unitàdispongadipiùcavidi
alimentazione.Perdisattivarel'alimentazionedall'unità,accertarsichetuttiicavidialimentazione
sianoscollegatidallafontedialimentazione.

Chapter1.Readthisfirst:Importantsafetyinformation21

22LenovoS500zHardwareMaintenanceManual

1

2

PELIGRO

Lacorrienteeléctricaprocedentedecablesdealimentación,teléfonosycablesdecomunicaciónpuede
serpeligrosa.

Paraevitarelriesgodedescargaeléctrica:

•Noconectenidesconecteloscablesnirealiceningunatareadeinstalación,mantenimientoo

reconfiguracióndeesteproductoduranteunatormentaeléctrica.

•Conectetodosloscablesdealimentaciónatomasdecorrientedebidamentecableadasy

conectadasatierra.

•Cualquierequipoqueseconecteaesteproductotambiéndebeconectarseatomasdecorriente

debidamentecableadas.

•Siemprequeseaposible,utiliceunasolamanoparaconectarodesconectarloscablesdeseñal.

•Noenciendanuncaunequipocuandohayseñalesdefuego,aguaodañosestructurales.

Chapter1.Readthisfirst:Importantsafetyinformation23

•Desconecteloscablesdealimentación,lossistemasdetelecomunicaciones,lasredesylos

módemsconectadosantesdeabrirlascubiertasdelosdispositivos,amenosqueseindiquelo
contrarioenlosprocedimientosdeinstalaciónyconfiguración.

•Conecteydesconecteloscables,comosedescribeenlatablasiguiente,cuandoinstale,muevao

abralascubiertasdeesteproductoodelosdispositivosconectados.

ParaconectarParadesconectar

1.APÁGUELOtodo.

2.Enprimerlugar,conectetodosloscablesalos
dispositivos.

3.Conecteloscablesdeseñalalosconectores.

4.Enchufeloscablesdealimentaciónalastomasde
corriente.

5.Enciendaeldispositivo.

1.APÁGUELOtodo.

2.Enprimerlugar,desenchufeloscablesdealimentación
delastomasdecorriente.

3.Desconecteloscablesdeseñaldelosconectores.

4.Desconectetodosloscablesdelosdispositivos.

PRECAUCIÓN:

Cuandosustituyaunabateríadelitio,utilicesolamenteunabateríanúmerodepieza45C1566uotra
detipoequivalenterecomendadaporelfabricante.Sisusistemadisponedeunmóduloquecontiene
unabateríadelitio,reemplácelosóloconelmismotipodemódulo,delmismofabricante.Labatería
contienelitioypuedeexplotarsinoseutiliza,manipulaodesechacorrectamente.

Nodebe:

•Arrojarlaalaguaosumergirlaenella

•Exponerlaatemperaturassuperioresa100°C(212°F)

•Repararlaodesmontarla

Deshágasedelabateríasegúnespecifiquenlasleyesonormaslocales.

PRECAUCIÓN:

Cuandohayaproductosláser(comounidadesdeCD-ROM,unidadesdeDVD,dispositivosdefibra
ópticaotransmisores)instalados,tengaencuentalosiguiente:

•Noquitelascubiertas.Siquitalascubiertasdelproductoláser,podríaquedarexpuestoaradiación

láserpeligrosa.Dentrodeldispositivonoexisteningunapiezaquerequieraserviciotécnico.

•Siusacontrolesoajustesorealizaprocedimientosquenoseanlosespecificadosaquí,podría

exponersearadiacionespeligrosas.

PELIGRO

24LenovoS500zHardwareMaintenanceManual

Algunosproductoslásertienenincorporadoundiodoláserdeclase3Aoclase3B.T engaencuentalo

1

2

siguiente:

Cuandoseabre,quedaexpuestoaradiaciónláser.Nomiredirectamentealrayoláser,nisiquieracon
instrumentosópticos,yeviteexponersedirectamentealrayoláser.

≥18kg≥32kg≥55kg

PRECAUCIÓN:

Adopteprocedimientossegurosallevantarelequipo.

PRECAUCIÓN:

Elbotóndecontroldealimentacióndeldispositivoyelinterruptordealimentacióndelafuentede
alimentaciónnodesconectanlacorrienteeléctricasuministradaaldispositivo.Además,eldispositivo
podríatenermásdeuncabledealimentación.Parasuprimirtodalacorrienteeléctricadeldispositivo,
asegúresedequetodosloscablesdealimentaciónesténdesconectadosdelatomadecorriente.

Chapter1.Readthisfirst:Importantsafetyinformation25

26LenovoS500zHardwareMaintenanceManual

Chapter2.Productoverview

Thischapterprovidesinformationaboutthefollowingtopics:

•“Hardwarelocations”onpage27

•“Features”onpage35

•“Specifications”onpage38

•“Programs”onpage38

Hardwarelocations

Thissectionprovidesinformationaboutthelocationsofyourcomputerhardware.

Note:Thecomputerhardwaremightlookslightlydifferentfromtheillustrations.

Frontview

Figure1.Frontview

1Integratedmicrophones(2)(optional)
3Integratedcamerashieldcontrolslider4Integratedcamera
5Opticaldriveeject/closebutton6Opticaldriveactivityindicator
7Monitor/computermodeswitch

2Integratedcameraactivityindicator

8Powerbutton

•Integratedcamera
Usedtotakepicturesorholdavideoconference.

•Integratedcameraactivityindicator

©CopyrightLenovo2015,2016

27

Whentheindicatorison,thecameraisinuse.

•Integratedcamerashieldcontrolslider
Usedtodisabletheintegratedcameraphysically.

•Integratedmicrophone
Usedtorecordsoundsorusespeech-recognitionsoftwarewithoutusingamicrophone.

•Monitor/computermodeswitch
Usedtoswitchbetweencomputermodeandmonitormode.

•Opticaldriveeject/closebutton
Usedtoejectthetrayoftheopticaldrivefromthedrive.Afteryouinsertadiscintothetray,press

theeject/closebuttontoclosethetray.

•Opticaldriveactivityindicator
Whentheindicatorison,theopticaldriveisinuse.

•Powerbutton
Usedtoturnonyourcomputer.Youalsocanusethepowerbuttontoturnoffyourcomputeronlywhen

youcannotuseanyMicrosoft

®

Windows

®

shutdownproceduretoturnoffyourcomputer.

Rearview

Figure2.Rearview

28LenovoS500zHardwareMaintenanceManual

1Security-lockslot2USB3.0connectors(2)
3Cardreaderslot
5HDMI
7HDMI-outconnector8Ethernetconnector
9acpoweradapterconnector

TM

-inconnector

4Headsetconnector

6USB2.0connectors(3)

10Internalspeakers(2)

•acpoweradapterconnector
Usedtoconnecttheacpoweradaptertoyourcomputerforpowersupply.

•Cardreaderslot
Usedtoholdacard-shapedstoragemediumsothatthecardreadercanreadthedataonthestorage

medium.

•Ethernetconnector
UsedtoconnectanEthernetcableforalocalareanetwork(LAN).

Note:TooperatethecomputerwithinFederalCommunicationsCommission(FCC)ClassBlimits,usea
Category5eorbetterEthernetcable.

•HDMI-inconnector
Usedtoreceivevideoandaudiosignalsfromanotheraudioorvideodevice,suchasanadditional

computer.

•HDMI-outconnector
Usedtosendvideoandaudiosignalsfromyourcomputertoanotheraudioorvideodevice,suchas

ahigh-performancemonitor.

•Headsetconnector
Usedtoconnectaheadsetorheadphonestoyourcomputer.

•Internalspeaker
Usedtolistentothesoundsfromyourcomputerwithoutusingaheadsetorheadphones.

•Security-lockslot
Forinformation,see“AttachingaKensington-stylecablelock”onpage59

.

•USB2.0connector
UsedtoconnectadevicethatrequiresaUSB2.0connection,suchasakeyboard,amouse,ascanner,a

printer,orapersonaldigitalassistant(PDA).

•USB3.0connector
UsedtoconnectadevicethatrequiresaUSB2.0orUSB3.0connection,suchasakeyboard,amouse,a

scanner,aprinter,oraPDA.

Computercomponents

Note:Dependingonyourcomputermodel,someofthefollowingcomponentsareoptional.

Chapter2.Productoverview29

Figure3.Computercomponents

1Framestand

3UltraFlexIIStand
5Monitorstand

7Wi-Fiantennas(2)

30LenovoS500zHardwareMaintenanceManual

2UltraFlexIIStandbase
4Monitorstandbase

6Computercover
8M.2Wi-Ficard

9Integratedcamerashieldcontrolslider
11Memorymodule
13Heatsink

15Systemboard16VESA
17Storagedrivebracket18Systemfan
19Storagedrive20Internalspeakers(2)
21Feet(2)22Controlbuttonboard
23Converterboard24Opticaldrive
25Opticaldrivebracket

10Systemboardshield
12I/Obracket
14Coin-cellbattery

®

mountbracket

26acpoweradapter

MajorFRUsandCRUs

Note:Dependingonyourcomputermodel,someofthefollowingcomponentsmightnotbeavailable.

Chapter2.Productoverview31

Figure4.MajorFRUsandCRUs

ThefollowingtableliststhemajorFRUsshownintheillustrationaboveandidentifieswhichFRUsare
alsoself-serviceCRUsoroptional-serviceCRUs.

32LenovoS500zHardwareMaintenanceManual

Notes:

•Self-serviceCRUs:TheseCRUsunplugoraresecuredbynomorethantwoscrews.Examplesof
thesetypesofCRUsincludethekeyboard,themouse,anyUSBdevice,andthepowercord.Other
self-serviceCRUsdependingonproductdesignmightincludememorymodules,adaptercards,hard
diskdrives,andopticaldrives.

•Optional-serviceCRUs:TheseCRUsareisolatedpartswithinthecomputerandareconcealedbyan
accesspanelthatistypicallysecuredbymorethantwoscrews.Oncetheaccesspanelisremoved,the
specificCRUisvisible.

NumberFRUdescription

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

FramestandYesNo
Transformerstandbase
Transformerstand
MonitorstandbaseYesNo
MonitorstandY esNo
Computercover
Systemboardshield
IntegratedcameraNoNo
IntegratedcamerabracketNoNo
Wi-FiantennasNoNo
VESAmountbracket
HeatsinkNoNo
Systemfan
Coin-cellbattery
Wi-FicardNoYes
MemorymoduleNoYes
Systemboard
SideI/Obracket
LCDunit
InternalspeakersNoNo
Storagedrivebracket
Storagedrive
Converterboard
PowerbuttonboardNoNo
PlasticopticaldrivebracketNoNo
MetalopticaldrivebracketNoNo
Opticaldrive
PoweradapterY esNo

Self-serviceCRUOptional-serviceCRU

YesNo
YesNo

YesNo

NoYes

NoNo

NoNo
NoYes

NoNo
NoNo
NoNo

NoYes
NoYes
NoNo

YesNo

FordetailedFRUinformation,suchastheFRUpartnumbersandsupportedcomputermodels,goto:
http:/www.lenovo.com/serviceparts-lookup

Chapter2.Productoverview33

Partsonthesystemboard

Notes:

•Forthepartsthataredisplayedonthefollowingfigurebutnotintroducedinthefollowingtable,see“Front
view”onpage27

•Ensurethatyouinstallmemorymodulesfollowingtheinstallingsequence.Memoryslot1andmemory
slot2indicatetheinstallingsequence.

and“Rearview”onpage28.

Figure5.Partsonthesystemboard

1M.2Wi-Ficardslot2Microprocessor
3Integratedcameraconnector
5Memoryslot16Memoryslot2
7Graphicsprocessorunit(GPU)(optional)8Converterboardconnector
9Internalspeakerconnector

11SATAconnector(forconnectingastoragedrive)12Powerconnector(forconnectingastoragedriveand

13Touchscreenconnector

15Systemfanconnector16Coin-cellbattery

4LCDpanelconnector

10Controlbuttonboardconnector

anopticaldrive)

14SATAconnector(forconnectinganopticaldrive)

Locatingthemachinetypeandmodellabel

Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Themachinetypeandmodellabelisattachedontherearsideofyourcomputerasshown.

34LenovoS500zHardwareMaintenanceManual

Figure6.Machinetypeandmodellabel

Features

Thecomputerfeaturesintroducedinthissectionapplytovariousmodels.

Informationaboutyourcomputer

•T oviewbasicinformation(suchasmicroprocessorandmemoryinformation)aboutyourcomputer,
dothefollowing:

1.ClicktheStartbuttontoopentheStartmenu.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:Right-clickComputer,andthenclickProperties.

–ForWindows10:ClickSettings➙System➙About.

•T oviewdetailedinformationaboutthedevices(suchastheopticaldriveandnetworkadapters)onyour
computer,dothefollowing:

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.Right-clickComputer,andthen

clickProperties.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickDeviceManager.Typetheadministratorpasswordorprovideconfirmationifprompted.

Preinstalledoperatingsystem

YourcomputerispreinstalledwithWindows7orWindows10operatingsystem.Additionaloperating
systemsmightbeidentifiedbyLenovoascompatiblewithyourcomputer.T odetermineifanoperating
systemhasbeencertifiedortestedforcompatibility,checktheWebsiteoftheoperatingsystemprovider.

Chapter2.Productoverview35

Powersupply

Yourcomputercomeswithoneofthefollowingacpoweradapters:

•90-wattacpoweradapter

•120-wattacpoweradapter

Storagedrives

Yourcomputersupportsonestoragedrive.

Toviewtheamountofstoragedrivespace,dothefollowing:

1.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu.Right-clickComputer,andthenclick
Manage.

•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickDiskManagement.

Videofeatures

Theintegratedgraphicscardsupportsthefollowingdisplayconnectorsonyourcomputer:

•HDMI-inconnector

•HDMI-outconnector

Audiofeatures

Theintegratedaudiocardsupportsthefollowingaudioconnectorsanddevicesonyourcomputer:

•Headsetconnector

•Integratedmicrophone(optional)

•Internalspeaker

Input/Output(I/O)features

•Cardreaderslot

•Ethernetconnector

•HDMI-inconnector

•HDMI-outconnector

•Headsetconnector

•USBconnector

Expansion

•Cardreader

•Memoryslot

•Opticaldrive(optional)

•Storagedrivebay

Networkfeatures

•EthernetLAN

•WirelessLAN(optional)

•Bluetooth(optional)

36LenovoS500zHardwareMaintenanceManual

Securityfeatures

Formoreinformation,seeChapter5“Security”onpage59.

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

•DesktopManagementInterface(DMI)
DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer.Theinformationincludesprocessortype,installationdate,connectedprintersand
otherperipherals,powersources,maintenancehistory,andsoon.

•ErPLPScompliancemode
Theenergy-relatedproductsdirective(ErP)lowestpowerstate(LPS)compliancemodereducesthe

consumptionofelectricitywhenyourcomputerisinsleeporoffmode.Formoreinformation,see
“EnablingordisablingtheErPLPScompliancemode”onpage64.

•Intel

®

StandardManageability

IntelStandardManageabilityishardware-andfirmware-basedtechnologythatmakescomputerseasier
andlessexpensiveforbusinessestomonitor,maintain,update,upgrade,andrepair.

•IntelMatrixStorageManager
IntelMatrixStorageManagerisadevicedriverthatprovidessupportforSerialAdvancedT echnology

Attachment(SATA)RedundantArrayofIndependentDisks(RAID)5arraysandSAT ARAID10arrayson
specificIntelchipsetsystemboardstoenhanceharddiskperformance.

•PrebootExecutionEnvironment(PXE)
PrebootExecutionEnvironmentenablescomputerstostartthroughanetworkinterfaceindependentof

datastoragedrives(suchasharddiskdrives)orinstalledoperatingsystems.

•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware
TheSMBIOSspecificationdefinesdatastructuresandaccessmethodsthatcanbeusedtoread

managementdatastoredintheBIOSofacomputer.

•WakeonLAN
WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageusuallyissentbyaprogramrunningonanother
computeronthesameLAN.

•WakeonRing
WakeonRing,sometimesreferredtoasWakeonModem,isaspecificationthatallowssupported

computersanddevicestoresumefromsleeporhibernationmode.

•WindowsManagementInstrumentation(WMI)
WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotification.

Chapter2.Productoverview37

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

Dimensions(withoutthecomputerstand)

Width:569mm(22.4inches)
Height:395mm(15.6inches)
Depth:40mm(1.63inches)

Weight

Maximumconfigurationasshipped:13.6kg(36.4lb)

Environment

•Airtemperature:

Operating:From10°C(50°F)to35°C(95°F)
Storageinoriginalshippingpackage:From-40°C(-40°F)to60°C(140°F)
Storagewithoutpackage:From-10°C(14°F)to60°C(140°F)

•Humidity:

Operating:20%–80%(non-condensing)
Storage:20%–90%(non-condensing)

•Altitude:

Operating:From-15.2m(-50ft)to3048m(10000ft)
Storage:From-15.2m(-50ft)to10668m(35000ft)

Electricalinput

Inputvoltage:From100Vacto240Vac
Inputfrequency:50/60Hz

Programs

Thissectionprovidesinformationabouttheprogramsonyourcomputer.

Accessingaprogramonyourcomputer

Note:ForWindows7,dependingonyourcomputermodel,someoftheLenovoprogramsmightbereadyto

beinstalled,soyouneedtoinstallthemmanually.Then,youcanaccessandusetheseprograms.

Toaccessaprogramonyourcomputer,dooneofthefollowing:

•FromWindowsSearch:

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthentypetheprogramname

intothesearchbox.

–ForWindows10:TypetheprogramnameintothesearchboxnexttotheStartbutton.

2.Inthesearchresults,clickthenameofthedesiredprogramtolaunchtheprogram.

•FromtheStartmenuorControlPanel:

1.ClicktheStartbuttontoopentheStartmenu.Then,clickthenameofthedesiredprogramto
launchtheprogram.

38LenovoS500zHardwareMaintenanceManual

2.Iftheprogramnameisnotdisplayed,clickAllProgramsforWindows7orAllappsforWindows
10todisplaytheprogramlist.Fromthelistorafolderinthelist,clickthenameofthedesired
programtolaunchtheprogram.

3.IftheprogramnameisnotdisplayedontheStartmenu,accesstheprogramfromControlPanel.
a.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7:ClickControlPanelontheStartmenu.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick

ControlPanel.

b.ViewControlPanelusingLargeiconsorSmallicons,andthenclickthenameofthedesired

programtolaunchtheprogram.

AnintroductiontoLenovoprograms

ThissectionprovidesinformationaboutthemajorLenovoprogramsonyouroperatingsystem.

Note:Dependingonyourcomputermodel,someofthefollowingprogramsmightnotbepreinstalled.

•ForWindows10only:
–LenovoCompanion

Yourcomputer’sbestfeaturesandcapabilitiesshouldbeeasytoaccessandunderstand.WithLenovo
Companion,theyare.UseLenovoCompaniontodothefollowing:

–Optimizeyourcomputer’sperformance,monitoryourcomputer’shealth,andmanageupdates.
–Accessyouruserguide,checkwarrantystatus,andviewaccessoriescustomizedforyourcomputer.
–Readhow-toarticles,exploreLenovoforums,andstayup-to-dateontechnologynewswitharticles

andblogsfromtrustedsources.

LenovoCompanionisfilledwithexclusiveLenovocontenttohelpyoulearnmoreaboutwhatyou
candowithyourcomputer.

–LenovoSettings

TheLenovoSettingsprogramistheonestopshopforyoutocontrolhardwarefeatures,sensors
andprogramsonyourcomputer.LenovoSettingsenablesyoutooptimizedeviceperformanceby
customizingkeyfunctions,suchaspowerplans,audio,camera,andnetworks.

•ForWindows7andWindows10:
–DriverandApplicationInstallation

–ForWindows7:TheDriverandApplicationInstallationprogramprovidesregularaccesstodevice

driverandsoftwareupdatesforyourcomputer.TheprogramgathersinformationfromtheLenovo
HelpCenteraboutnewupdatesforyourcomputer,thensortsanddisplaystheupdatesfor
downloadandinstallation.Y ouhavecompletecontrolofwhichupdatestodownloadandinstall.

–ForWindows10:TheDriverandApplicationInstallationprogramonlyenablesyoutoinstallor

reinstalldevicedriversandprogramslocally.

–LenovoBluetoothLock

TheLenovoBluetoothLockprogramenablesyoutouseaBluetoothdevice(suchasyoursmartphone)
asaproximity-basedunitforlockingorunlockingyourcomputerautomatically.Bydetectingthe
distancebetweenyourcomputerandthepredefinedBluetoothdevicethatyouarecarrying,theLenovo
BluetoothLockprogramautomaticallylocksyourcomputerwhenyouwalkawayandunlocksyour
computerwhenyoucomeback.Thisisasimplewaytoprotectyourcomputeragainstunauthorized
accessincasethatyouforgettolockyourcomputer.

Chapter2.Productoverview39

–LenovoRescueSystem

TheLenovoRescueSystemprogramisaone-buttonrecoveryandrestoresolution.Itincludesaset
ofself-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystem
crashes,evenifyoucannotstarttheWindowsoperatingsystem.

–LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,
alongwithhintsandtipsformaximumsystemperformance.

–SHAREitorLenovoSHAREit

TheSHAREitorLenovoSHAREitprogramprovidesaquickandeasywaytosharefilesandfolders
amongcomputers,smartphones,tablets,orsmartTVswiththeAndroidortheWindowsoperating
systeminstalled.SHAREitorLenovoSHAREitusesanytypeofnetworkorevennonetworkatallto
sharefilesandfolders.

40LenovoS500zHardwareMaintenanceManual

Chapter3.Usingyourcomputer

Thischaptercontainsthefollowingtopics:

•“Adjustingthecomputerstand”onpage41

•“Registeringyourcomputer”onpage45

•“Settingthecomputervolume”onpage45

•“AddinganicontotheWindowsnotificationarea”onpage46

•“Usingadisc”onpage46

•“Connectingtoanetwork”onpage48

•“Usingthesingle-touchormulti-touchfeature”onpage48

Adjustingthecomputerstand

Youcanusethecomputerstandtoadjustthecomputertoapositioncomfortableforyou.

Note:Thecomputerstandisoptional.

©CopyrightLenovo2015,2016

41

Adjustingtheframestand

Pulltheframestandopenfirst.Then,youcanadjustthecomputerpositionatanangleofbetween15°
and40°totherearasshown.

CAUTION:
Ensurethattheangleisatleast15°fromtheverticalposition;otherwise,thecomputermightbe
unstableandtipover.

Figure7.Adjustingtheframestand

Adjustingthemonitorstand

Youcanusethemonitorstandtoadjustthecomputerbydoingthefollowing:

•Y oucanadjusttheverticalpositionofthecomputerbetween5°tothefrontand24°totherearasshown.

42LenovoS500zHardwareMaintenanceManual

Figure8.Adjustingthemonitorstand

•Y oucanadjusttheangleofthecomputerbetween45°totheleftand45°totherightasshown.

Figure9.Adjustingthemonitorstand

AdjustingtheUltraFlexIIStand

YoucanusetheUltraFlexIIStandtoadjustthecomputerbydoingthefollowing:

•Y oucanadjusttheverticalpositionofthecomputerbetween5°tothefrontand61°totherearasshown.

Chapter3.Usingyourcomputer43

Figure10.Adjustingthecomputertotherear

•Afteryouadjustyourcomputertotherear,youcanadjusttheUltraFlexIIStanddownwardatanangle
of57°asshown.

Figure11.AdjustingtheUltraFlexIIStand

•T urnthecomputeratanangleof45°totheleftand45°totheright.

44LenovoS500zHardwareMaintenanceManual

Figure12.Turningthecomputertotheleftortotheright

•AdjusttheheightoftheUltraFlexIIStandwithinalengthof160mm(6.3inches).

Figure13.AdjustingtheheightoftheUltraFlexIIStand

Registeringyourcomputer

WhenyouregisteryourcomputerwithLenovo,youenterrequiredinformationintoaLenovodatabase.The
informationenablesLenovotocontactyouwhenthereisarecallorothersevereproblemandprovide
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,ensurethatyourcomputerisconnectedtotheInternet.Then,goto
http://www.lenovo.com/registerandfollowtheinstructionsonthescreen.

Settingthecomputervolume

Tosetthecomputervolume,dothefollowing:

1.ClickthevolumeiconintheWindowsnotificationareaonthetaskbar.

Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothe
notificationarea.See“AddinganicontotheWindowsnotificationarea”onpage46.

2.Followtheinstructionsonthescreentoadjustthevolume.Clickthespeakericontomutetheaudio.

Chapter3.Usingyourcomputer45

AddinganicontotheWindowsnotificationarea

ToaddanicontotheWindowsnotificationarea,dothefollowing:

1.Clickthearrownexttothenotificationareatoviewhiddenicons.Then,clickthedesirediconand
dragittothenotificationarea.

2.Iftheiconisnotdisplayed,turnontheicon.
a.ClicktheStartbuttontoopentheStartmenu.
b.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,and
thenclickNotificationAreaIcons➙Turnsystemiconsonoroff.

•ForWindows10:ClickSettings➙System➙Notifications&actions➙Turnsystemicons
onoroff.

c.Turnonthedesiredicon.

3.IftheiconisstillnotdisplayedintheWindowsnotificationarea,repeatstep1.

Usingadisc

Thissectionprovidesinformationaboutusingadiscandtheopticaldrive.

Guidelinesaboutusingtheopticaldrive

Whenusingtheopticaldrive,followtheseguidelines:

•Donotplacethecomputerinalocationwherethedriveisexposedtoanyofthefollowingconditions:
–Hightemperature

–Highhumidity
–Excessivedust
–Excessivevibrationorsuddenshock
–Aninclinedsurface
–Directsunlight

•Donotinsertanyobjectotherthanadiscintothedrive.

•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.

•Beforemovingthecomputer,removethediscfromthedrive.

Handlingandstoringadisc

Whenhandlingandstoringadisc,followtheseguidelines:

•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.

•T oremovedustorfingerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping
thediscinacirculardirectionmightcauselossofdata.

•Donotwriteorstickpaperonthedisc.

•Donotscratchormarkthedisc.

•Donotplaceorstorethediscindirectsunlight.

•Donotusebenzene,thinners,orothercleanerstocleanthedisc.

•Donotdroporbendthedisc.

46LenovoS500zHardwareMaintenanceManual

Playingandremovingadisc

Toplayadisc,dothefollowing:

1.Withthecomputeron,presstheeject/closebuttononthefrontoftheopticaldrive.Thetrayslides
outofthedrive.

2.Insertadiscintothetray.Someopticaldrivehasasnaphubinthecenterofthetray.Ifyourdrivehasa
snaphub,supportthetraywithonehandandthenpushcenterofthediscuntilitsnapsintoplace.

3.Presstheeject/closebuttonagainorgentlypushthetrayforwardtoclosethetray.Thediscplayer
programstartsautomatically.Formoreinformation,refertothehelpsystemofthediscplayerprogram.

Toremoveadiscfromtheopticaldrive,dothefollowing:

1.Withthecomputeron,presstheeject/closebuttononthefrontoftheopticaldrive.Thetrayslides
outofthedrive.

2.Carefullyremovethediscfromthetray.

3.Presstheeject/closebuttonagainorgentlypushthetrayforwardtoclosethetray.

Note:Ifthetraydoesnotslideoutofthedrivewhenyoupresstheeject/closebutton,turnoffyourcomputer.
Then,insertastraightenedpaperclipintotheemergency-ejectholeadjacenttotheeject/closebutton.
Usetheemergencyejectonlyinanemergency.

Recordingadisc

Ifyouropticaldrivesupportsrecording,youcanrecordadisc.

RecordingadiscusingWindowstools

TorecordadiscusingWindowstools,dooneofthefollowing:

•BurnadiscusingtheAutoPlaywindow.

1.Ensurethatthediscisplayedautomatically.
a.ClicktheStartbuttontoopentheStartmenu.
b.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7:ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,

andthenclickAutoPlay.

–ForWindows10:ClickSettings➙Devices➙AutoPlay.

c.SelectorturnonUseAutoPlayforallmediaanddevices.

2.Insertarecordablediscintotheopticaldrivethatsupportsrecording.TheAutoPlaywindowopens.

3.Followtheinstructionsonthescreen.

•BurnadiscusingWindowsMedia

1.Insertarecordablediscintotheopticaldrivethatsupportsrecording.

2.OpenWindowsMediaPlayer.See“Accessingaprogramonyourcomputer”onpage38.

3.Followtheinstructionsonthescreen.

•BurnadiscfromanISOfile.

1.Insertarecordablediscintotheopticaldrivethatsupportsrecording.

2.Double-clicktheISOfile.

3.Followtheinstructionsonthescreen.

®

Player.

Chapter3.Usingyourcomputer47

Connectingtoanetwork

Thissectionprovidesinformationaboutconnectingtoanetwork.Ifyoucannotconnectyourcomputertoa
network,see“Networkingproblems”onpage73.

ConnectingtoanEthernetLAN

YoucanconnectyourcomputertoanEthernetLANbyconnectinganEthernetcabletotheEthernet
connector.

DANGER

Toavoidtheriskofelectricalshock,donotconnectthetelephonecabletotheEthernetconnector.

ConnectingtoawirelessLAN

YoucanconnectyourcomputertoawirelessLANwithouttheuseofanEthernetcablebutbymeansof
radiowavesonly.

Note:ThewirelessLANfeatureisoptional.

Toestablishawireless-LANconnection,dothefollowing:

1.EnsurethatawirelessLANisavailableandthewirelessLANfeatureonyourcomputerisworking.

2.Clickthewireless-network-connection-statusiconintheWindowsnotificationareatodisplayavailable
wirelessnetworks.

Note:Ifthewireless-network-connection-statusiconisnotdisplayedintheWindowsnotificationarea,
addtheicontothenotificationarea.See“AddinganicontotheWindowsnotificationarea”onpage46

3.ClickawirelessLAN,andthenclickConnecttoconnectyourcomputertoit.Providerequired
informationifneeded.

ConnectingtoaBluetooth-enableddevice

Bluetoothisashort-rangewirelesscommunicationstechnology.UseBluetoothtoestablishawireless
connectionbetweenyourcomputerandanotherBluetooth-enableddevicewithinadistanceofabout10
m(32.8ft).

Note:TheBluetoothfeatureisoptional.

ToconnecttoaBluetooth-enableddevice,dothefollowing:

1.EnsurethattheBluetoothfeatureonyourcomputerisworkingandtheBluetooth-enableddeviceis
locatedwithinadistanceofabout10m(32.8ft)fromyourcomputer.

2.ClicktheBluetoothiconintheWindowsnotificationareaonthetaskbar.Then,clickAddaDeviceand
followtheinstructionsonthescreen.

Note:IftheBluetoothiconisnotdisplayedintheWindowsnotificationarea,addtheicontothe
notificationarea.See“AddinganicontotheWindowsnotificationarea”onpage46

.

Usingthesingle-touchormulti-touchfeature

Dependingonyourcomputermodel,yourcomputercomeswiththesingle-touchormulti-touchfeature.
Thesingle-touchfeatureenablesyoutouseonlyonefingeratatimetointeractwithyourcomputer.The
multi-touchfeatureenablesyoutouseoneortwofingerstointeractwithyourcomputer.

.

48LenovoS500zHardwareMaintenanceManual

Note:Thesingle-touchandmulti-touchfeaturesareoptional.

Tousethesingle-touchormulti-touchfeature,dothefollowing:

•T omakeasingleclick,tapthetouchscreenoncewithyourfinger.

•T omakeadouble-click,taptwicewithoutpausing.

•T omakearight-click,tapthetouchscreenonceandthenholdyourfingeronthetouchscreenuntila
roundcircleisdisplayed.Then,liftyourfingeroffthetouchscreensothatacontextmenuisdisplayed.
Youcanmakeyourselectiononthemenu.

•T omakeiteasiertoreadoreditadocument,usetwofingerstozoomin,zoomout,scroll,orrotate
onthetouchscreen.

Chapter3.Usingyourcomputer49

50LenovoS500zHardwareMaintenanceManual

Chapter4.Youandyourcomputer

Thischaptercontainsthefollowingtopics:

•“Arrangingyourworkspace”onpage51

•“Accessibilityinformation”onpage52

•“Cleaningyourcomputer”onpage55

•“Maintenance”onpage55

•“Movingyourcomputer”onpage57

Arrangingyourworkspace

Arrangeyourworkspacetosuityourneedsandthekindofworkyoudo.Thissectionprovidesinformation
aboutthefactorsthataffectthewayyouarrangeyourworkspace.

Glareandlighting

Positionthecomputertominimizeglareandreflectionsfromoverheadlights,windows,andotherlight
sources.Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourscreen.Whenpossible,
placethecomputeratrightanglestowindowsandotherlightsources.Ifnecessary,reduceoverhead
lightingbyturningofflightsorusinglowerwattagebulbs.Ifyouinstallthecomputernearawindow,use
curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthecomputer
astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.

Aircirculation

Yourcomputerproducesheat.Thecomputerhasafanthatpullsinfreshairandforcesouthotairthrough
theairvents.Blockingtheairventscancauseoverheating,whichmightresultinamalfunctionordamage.
Positionthecomputersothatnothingblockstheairvents;usually,51mm(2inches)ofairspaceissufficient.
Ensurethattheventedairisnotblowingonpeople.

Electricaloutletlocationsandcablelengths

Thefollowingfactorsmightdeterminethefinalplacementofyourcomputer:

•Locationsofelectricaloutlets

•Lengthofpowercordsorpoweradapters

•Lengthofthecablesthatareconnectedtootherdevices

Formoreinformationaboutpowercordsorpoweradapters,see“Powercordsandpoweradapters”on
page1

.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufindaposition
thatsuitsyoubest.Thefollowingfiguresetsanexampleforyourreference.

©CopyrightLenovo2015,2016

51

•Screenposition:Keepthescreenatacomfortableviewingdistance,usually51-61cm(20-24inches).
Then,adjustthescreensothatthetopofthescreenisatorslightlybeloweyelevelandyoucanviewit
withouttwistingyourbody.

•Chairposition:Useachairthatgivesyougoodbacksupportandseatheightadjustment.Usechair
adjustmentstobestsuityourdesiredposture.

•Headposition:Keepyourheadandneckinacomfortableandneutral(verticalorupright)position.

•Armandhandpositions:Keepyourforearms,wrists,andhandsinarelaxedandneutral(horizontal)
position.Typewithasofttouchwithoutpoundingthekeys.

•Legposition:Keepyourthighsparalleltothefloorandyourfeetflatonthefloororonafootrest.

Makeminormodificationsinyourworkingposturetodetertheonsetofdiscomfortcausedbylongperiodsof
workinginthesameposition.Frequent,shortbreaksfromyourworkalsohelptopreventminordiscomfort
associatedwithyourworkingposture.

Accessibilityinformation

Lenovoiscommittedtoprovidinguserswhohavehearing,vision,andmobilitylimitationswithgreater
accesstoinformationandtechnology.Thissectionprovidesinformationaboutthewaystheseuserscanget
themostoutoftheircomputerexperience.Youalsocangetthemostup-to-dateaccessibilityinformation
fromthefollowingWebsite:
http://www.lenovo.com/accessibility

Keyboardshortcuts

Thefollowingtablecontainskeyboardshortcutsthatcanhelpmakeyourcomputereasiertouse.

Note:Dependingonyourkeyboard,someofthefollowingkeyboardshortcutsmightnotbeavailable.

KeyboardshortcutFunction

Windowslogokey+U

RightShiftforeightseconds
ShiftfivetimesTurnonorturnoffStickyKeys
NumLockforfivesecondsTurnonorturnoffToggleKeys
LeftAlt+LeftShift+NumLock
LeftAlt+LeftShift+PrtScn(orPrtSc)TurnonorturnoffHighContrast

OpenEaseofAccessCenter
TurnonorturnoffFilterKeys

TurnonorturnoffMouseKeys

Formoreinformation,gotohttp://windows.microsoft.com/,andthenperformasearchusinganyofthe
followingkeywords:keyboardshortcuts,keycombinations,shortcutkeys.

52LenovoS500zHardwareMaintenanceManual

EaseofAccessCenter

EaseofAccessCenterontheWindowsoperatingsystemenablesuserstoconfiguretheircomputersto
suittheirphysicalandcognitiveneeds.

TouseEaseofAccessCenter,dothefollowing:

1.ClicktheStartbuttontoopentheStartmenu.

2.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,and
thenclickEaseofAccessCenter.

•ForWindows10:ClickSettings➙EaseofAccess.

3.Choosetheappropriatetoolbyfollowingtheinstructionsonthescreen.

EaseofAccessCentermainlyincludesthefollowingtools:

•Magnifier
Magnifierisausefulutilitythatenlargestheentirescreenorpartofthescreensothatyoucansee

theitemsbetter.

•Narrator
Narratorisascreenreaderthatreadsaloudwhatisdisplayedonthescreenanddescribeseventssuchas

errormessages.

•On-ScreenKeyboard
Ifyouprefertotypeorenterdataintoyourcomputerusingamouse,joystick,orotherpointingdevice

insteadofaphysicalkeyboard,youcanuseOn-ScreenKeyboard.On-ScreenKeyboarddisplaysavisual
keyboardwithallthestandardkeys.

•HighContrast
HighContrastisafeaturethatheightensthecolorcontrastofsometextandimagesonyourscreen.Asa

result,thoseitemsaremoredistinctandeasiertoidentify.

•Personalizedkeyboard
Adjustkeyboardsettingstomakeyourkeyboardeasiertouse.Forexample,youcanuseyourkeyboard

tocontrolthepointerandtypecertainkeycombinationseasier.

•Personalizedmouse
Adjustmousesettingstomakeyourmouseeasiertouse.Forexample,youcanchangethepointer

appearanceandmakeiteasiertomanagewindowswiththemouse.

SpeechRecognition

SpeechRecognitionenablesyoutocontrolyourcomputerbyvoice.

Usingonlyyourvoice,youcanstartprograms,openmenus,clickobjectsonthescreen,dictatetextinto
documents,andwriteandsende-mails.Everythingyoudowiththekeyboardandmousecanbedonewith
onlyyourvoice.

TouseSpeechRecognition,dothefollowing:

1.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu.

•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickSpeech
Recognition.

Chapter4.Youandyourcomputer53

3.Followtheinstructionsonthescreen.

Screen-readertechnologies

Screen-readertechnologiesareprimarilyfocusedonsoftwareprograminterfaces,helpinformationsystems,
andvariousonlinedocuments.Foradditionalinformationaboutscreenreaders,seethefollowing:

•UsingPDFswithscreenreaders:
http://www.adobe.com/accessibility.html?promoid=DJGVE

•UsingtheJAWSscreenreader:
http://www.freedomscientific.com/jaws-hq.asp

•UsingtheNVDAscreenreader:
http://www.nvaccess.org/

Screenresolution

Youcanmakethetextandimagesonyourscreeneasiertoreadbyadjustingthescreenresolutionofyour
computer.

Toadjustthescreenresolution,dothefollowing:

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickScreenresolution.

•ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings.

3.Followtheinstructionsonthescreen.

Note:Settingtheresolutiontoolowmightpreventsomeitemsfromfittingonthescreen.

Customizableitemsize

Youcanmaketheitemsonyourscreeneasiertoreadbychangingtheitemsize.

•T ochangetheitemsizetemporarily,usetheMagnifiertoolinEaseofAccessCenter.See“Easeof
AccessCenter”onpage53.

•T ochangetheitemsizepermanently,dothefollowing:
–Changethesizeofalltheitemsonyourscreen.

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickScreenresolution➙Maketextandotheritemslargerorsmaller.

–ForWindows10:ClickDisplaysettings.

3.Changetheitemsizebyfollowingtheinstructionsonthescreen.

4.ClickApply.Thischangewilltakeeffectthenexttimeyoulogintotheoperatingsystem.

–ChangethesizeoftheitemsonaWebpage.

PressandholdCtrl,andthenpresstheplus-signkey(+)toenlargeortheminus-signkey(-)to
reducethetextsize.

–Changethesizeoftheitemsonthedesktoporawindow.

Note:Thisfunctionmightnotworkonsomewindows.
Ifyourmousehasawheel,pressandholdCtrl,andthenscrollthewheeltochangetheitemsize.

54LenovoS500zHardwareMaintenanceManual

Industry-standardconnectors

Yourcomputerprovidesindustry-standardconnectorsthatenableyoutoconnectassistivedevices.

Formoreinformationaboutthelocationandfunctionoftheconnectors,see“Hardwarelocations”on
page27.

TTY/TDDconversionmodem

Yourcomputersupportstheuseofatexttelephone(TTY)orthetelecommunicationsdeviceforthedeaf
(TDD)conversionmodem.ThemodemmustbeconnectedbetweenyourcomputerandaTTY/TDD
telephone.Then,youcantypeamessageonyourcomputerandsendittothetelephone.

Documentationinaccessibleformats

Lenovoprovideselectronicdocumentationinaccessibleformats,suchasproperlytaggedPDFfilesor
HyperTextMarkupLanguage(HTML)files.Lenovoelectronicdocumentationisdevelopedtoensure
thatvisuallyimpaireduserscanreadthedocumentationthroughascreenreader.Eachimageinthe
documentationalsoincludesadequatealternativetextsothatvisuallyimpaireduserscanunderstandthe
imagewhentheyuseascreenreader.

Cleaningyourcomputer

CAUTION:
Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnected
tothecomputer.

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Dustbuildupcompoundsproblemsassociatedwithglare,soremembertocleanthescreenperiodically.
Wipethescreensurfacegentlywithasoft,drycloth,orblowonthescreentoremovegritandotherloose
particles.Dependingonthetypeofthescreen,moistenasoft,lint-freeclothwithanLCDcleanerorliquid
glasscleanerandthenwipethescreensurface.

Maintenance

Withappropriatecareandmaintenance,yourcomputerwillserveyoureliably.Thissectionprovides
informationaboutmaintainingyourcomputersothatitcankeepworkingintoporder.

Basicmaintenancetips

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Ensurethatthecomputerrestsonaflat,steadysurface.

•Donotcoveranyofairvents.Theseairventsprovideairflowtokeepyourcomputerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.

•Alwaysdisconnectapowercordbygraspingthepluginsteadofthecord.

Chapter4.Youandyourcomputer55

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect
yourdata,andbepreparedincaseofacomputerfailure.

•Keepyourcomputersoftware,devicedrivers,andoperatingsystemup-to-date.See“Keepingyour
computercurrent”onpage56

•Emptyyourrecyclebinonaregularbasis.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Cleanupfilesandfreeupstoragedrivespaceandmemoryspaceoccasionallytopreventperformance
problems.See“Performanceproblems”onpage75

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,
intermittentproblemsandwhatyoudidtoresolvethem,andotherissuesyoumighthaveexperienced.
Thecauseofaproblemmightbechangeinhardware,changeinsoftware,oranyotheractionsthatmight
havetakenplace.AlogbookcanhelpyouoraLenovotechniciandeterminethecauseofaproblem.

•Backupyourdataonthestoragedriveregularly.Youcanrestorethestoragedrivefromabackup.
Tobackupyourdata,dooneofthefollowing:

–ForWindows7:OpentheLenovoRescueSystemprogram.See“Accessingaprogramonyour

computer”onpage38

–ForWindows10:UsetheFileHistorytool.Right-clicktheStartbuttontoopentheStartcontextmenu,

andthenclickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFile
History.Followtheinstructionsonthescreen.

•ForWindows10,createarecoverymediumasearlyaspossible.Youcanusetherecoverymediumto
recoveryouroperatingsystemevenifWindowsfailstostartup.

Tocreatearecoverymedium,right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick
ControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery.Follow
theinstructionsonthescreen.

.

.

.Then,followtheinstructionsonthescreen.

Keepingyourcomputercurrent

Inmostcases,itisagoodpracticetohavethemostup-to-dateoperatingsystemupdatepatches,software
programs,anddevicedrivers.Thissectionprovidesinformationabouthowtogetthelatestupdatesforyour
computer.

Gettingthelatestdevicedrivers

Attention:Reinstallingdevicedriverswillchangethecurrentconfigurationofyourcomputer.

Togetthelatestdevicedriversforyourcomputer,dooneofthefollowing:

•Downloadthedevicedriversthatarepreinstalledonyourcomputer.Gotohttp://www.lenovo.com/drivers.

•UsetheLenovoprogramorWindowsUpdate.See“Gettingthelatestsystemupdates”onpage56.

Note:ThedevicedriversprovidedbyWindowsUpdatemightnotbetestedbyLenovo.Itisrecommended
thatyougetdevicedriversfromLenovo.

Gettingthelatestsystemupdates

Togetthelatestsystemupdatesforyourcomputer,ensurethatyourcomputerisconnectedtotheInternet
anddooneofthefollowing:

•UseoneofthefollowingLenovoprogramstogetthesystemupdates,suchasdevicedriverupdates
andsoftwareupdates:

56LenovoS500zHardwareMaintenanceManual

–ForWindows7:UsetheDriverandApplicationInstallationprogram.Tousetheprogram,doone

ofthefollowing:
–OpentheDriverandApplicationInstallationprogram.See“Accessingaprogramonyourcomputer”

onpage38

–T urnonorrestartyourcomputer.Then,repeatedlypressandreleasetheF2keyuntiltheLenovo

RescueSystemprogramopens.SelectDriverandApplicationInstallationandfollowthe
instructionsonthescreen.

Note:Forsomekeyboards,youmightneedtopressFn+F2toopentheLenovoRescueSystem
program.

–ForWindows10:UsetheLenovoCompanionprogram.T oopentheprogram,see“Accessinga

programonyourcomputer”onpage38
helpsystemoftheprogram.

•UseWindowsUpdatetogetthesystemupdates,suchassecurityfixes,newversionsofWindows
components,anddevicedriverupdates.

1.ClicktheStartbuttontoopentheStartmenu.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,and

thenclickWindowsUpdate.

–ForWindows10:ClickSettings➙Update&security➙WindowsUpdate.

3.Followtheinstructionsonthescreen.

.Formoreinformationaboutusingtheprogram,refertothehelpsystemoftheprogram.

.Formoreinformationaboutusingtheprogram,refertothe

Movingyourcomputer

Beforemovingyourcomputer,takethefollowingprecautions:

1.Backupyourdataonthestoragedrive.See“Goodmaintenancepractices”onpage56.

2.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

3.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare
usingdifferentcartons,cushiontheunitstoavoiddamage.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandardsinto
consideration.Ifthelocalelectricaloutletstyleisdifferentfromthetypeyouarecurrentlyusing,contactthe
LenovoCustomerSupportCentertopurchaseeitheranelectricalplugadapteroranewpowercord.Fora
listofLenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phone.Ifyoucannotfindthe
supporttelephonenumberforyourcountryorregion,contactyourLenovoreseller.

Chapter4.Youandyourcomputer57

58LenovoS500zHardwareMaintenanceManual

Chapter5.Security

Thischaptercontainsthefollowingtopics:

•“Lockingyourcomputer”onpage59

•“ViewingandchangingsecuritysettingsintheSetupUtilityprogram”onpage60

•“Preventingunauthorizedaccesstoyourcomputer”onpage60

•“Protectingdataagainstviruses”onpage61

•“Protectingdataagainstviruses”onpage61

•“ComputraceAgentsoftwareembeddedinfirmware”onpage61

Lockingyourcomputer

Thissectionprovidesinformationaboutlockingyourcomputerwiththelockingdevicestokeepyour
computersafe.

AttachingaKensington-stylecablelock

YoucanuseaKensington-stylecablelocktosecureyourcomputertoadesk,table,orothernon-permanent
fixture.Thecablelockconnectstothesecurity-lockslotattherearofyourcomputer.Dependingonthetype
selected,thecablelockcanbeoperatedwithakeyorcombination.Thecablelockalsolocksthebuttons
usedtoopenthecomputercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.You
canordersuchacablelockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support

©CopyrightLenovo2015,2016

59

Figure14.Kensington-stylecablelock

ViewingandchangingsecuritysettingsintheSetupUtilityprogram

ToviewandchangesecuritysettingsintheSetupUtilityprogram,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectSecurity.

3.Followtheinstructionsontherightsideofthescreentoviewandchangesecuritysettings.Youcan
referto“UsingtheSetupUtilityprogram”onpage63togetbasicinformationaboutsomemajor
securitysettings.

4.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

Preventingunauthorizedaccesstoyourcomputer

YoucanuseBIOSpasswordsandWindowsaccountstopreventunauthorizedaccesstoyourcomputerand
data.

•T ouseBIOSpasswords,see“UsingBIOSpasswords”onpage65.

•T ouseWindowsaccounts,dothefollowing:

1.ClicktheStartbuttontoopentheStartmenu.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickControlPanel➙UserAccounts.

–ForWindows10:ClickSettings➙Accounts.

3.Followtheinstructionsonthescreen.

60LenovoS500zHardwareMaintenanceManual

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate
viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After
30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdefinitionfilesmustbekeptup-to-datetoguardagainstnewviruses.

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus
software.

ComputraceAgentsoftwareembeddedinfirmware

TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.The
softwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,orthecomputer
call-inlocation.YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

Chapter5.Security61

62LenovoS500zHardwareMaintenanceManual

Chapter6.Advancedconfiguration

Thischaptercontainsthefollowingtopics:

•“UsingtheSetupUtilityprogram”onpage63

•“UpdatingtheBIOS”onpage67

UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer.This
sectionprovidesinformationaboutonlythemajorconfigurationsettingsavailableintheprogram.

Note:TheoperatingsystemsettingsmightoverrideanysimilarsettingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Turnonorrestartyourcomputer.

2.BeforeWindowsstartsup,repeatedlypressandreleasetheF1keyuntiltheSetupUtilityprogram
opens.IfaBIOSpasswordhasbeenset,theSetupUtilityprogramwillnotopenuntilyouenterthe
correctpassword.Formoreinformation,see“UsingBIOSpasswords”onpage65

Note:Forsomekeyboards,youmightneedtopressFn+F1toopentheSetupUtilityprogram.

.

Toviewandchangetheconfigurationsettings,followtheinstructionsontherightsideofthescreen.The
keysusedtoperformvarioustasksaredisplayedatthebottomofthescreen.

Enablingordisablingadevice

Thissectionprovidesinformationabouthowtoenableordisableuseraccesstohardwaredevices(such
asUSBconnectorsorstoragedrives).

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectDevices.

3.SelectthedeviceyouwanttoenableordisableandpressEnter.

4.SelectthedesiredsettingandpressEnter.

5.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

EnablingordisablingtheAutomaticPowerOnfeatures

IfyouenabletheAutomaticPowerOnfeatures,yourcomputerwillstartupautomatically.

ToenableordisabletheAutomaticPowerOnfeatures,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectPower➙AutomaticPowerOnandpressEnter.

3.SelectthefeatureyouwanttoenableordisableandpressEnter.

4.SelectthedesiredsettingandpressEnter.

5.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

©CopyrightLenovo2015,2016

63

EnablingordisablingtheErPLPScompliancemode

Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formoreinformation,go
to:
http://www.lenovo.com/ecodeclaration

YoucanenabletheErPLPScompliancemodeintheSetupUtilityprogramtoreducetheconsumptionof
electricitywhenyourcomputerisofforinsleepmode.

ToenableordisabletheErPLPScompliancemode,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectPower➙EnhancedPowerSavingModeandpressEnter.

3.DependingonwhetheryouselectEnabledorDisabled,dooneofthefollowing:

•IfyouselectEnabled,pressEnter.Then,disabletheWakeonLANfeature.See“Enablingor
disablingtheAutomaticPowerOnfeatures”onpage63.

•IfyouselectDisabled,pressEnter.Then,gotothenextstep.

4.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

WhentheErPLPScompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthe
following:

•Pressthepowerbutton.

•EnabletheWakeUponAlarmfeaturetomakeyourcomputerwakeupatasettime.See“Enablingor
disablingtheAutomaticPowerOnfeatures”onpage63.

•EnabletheAfterPowerLossfeaturetomakeyourcomputerwakeupwhenthepowersupplyresumes
afterasuddenlossofelectricity.

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectPower➙AfterPowerLossandpressEnter.

3.SelectPowerOnandpressEnter.

4.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

EnablingordisablingtheConfigurationChangeDetectionfeature

IfyouenabletheConfigurationChangeDetectionfeature,whenthePOSTdetectstheconfigurationchanges
ofsomehardwaredevices(suchasstoragedrivesormemorymodules),anerrormessagewillbedisplayed
whenyouturnonthecomputer.

ToenableordisabletheConfigurationChangeDetectionfeature,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectSecurity➙ConfigurationChangeDetectionandpressEnter.

3.SelectthedesiredsettingandpressEnter.

4.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

Tobypasstheerrormessageandlogintotheoperatingsystem,dooneofthefollowing:

•PresstheF2key.

Note:Forsomekeyboards,youmightneedtopressFn+F2tobypasstheerrormessage.

•StartandthenexittheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63and
“ExitingtheSetupUtilityprogram”onpage66.

64LenovoS500zHardwareMaintenanceManual

UsingBIOSpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimprovescomputer
security.Ifyoudecidetosetanypasswords,readthefollowingtopics.

SetupUtilityprogrampasswordtypes

Thefollowingtypesofpasswordsareavailable:

•Power-onpassword
Whenapower-onpasswordisset,youarepromptedtoenteravalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordisentered.

•Administratorpassword
Settinganadministratorpassworddetersunauthorizedusersfromchangingconfigurationsettings.Ifyou
areresponsibleformaintainingtheconfigurationsettingsofseveralcomputers,youmightwanttoset
anadministratorpassword.

Whenanadministratorpasswordisset,youarepromptedtoenteravalidpasswordeachtimeyou
trytoaccesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalid
passwordisentered.

Ifboththepower-onpasswordandadministratorpasswordareset,youcanentereitherpassword.
However,youmustuseyouradministratorpasswordtochangeanyconfigurationsettings.

•Harddiskpassword
Settingaharddiskpasswordpreventsunauthorizedaccesstothedataonthestoragedrive.Whena
harddiskpasswordisset,youarepromptedtoenteravalidpasswordeachtimeyoutrytoaccess
thestoragedrive.

Notes:

–Afteryousetaharddiskpassword,yourdataonthestoragedriveisprotectedevenifthestoragedrive

isremovedfromonecomputerandinstalledinanother.

–Iftheharddiskpasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafrom

thestoragedrive.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.

Note:TheSetupUtilityprogrampasswordsarenotcasesensitive.

Tosetastrongpassword,considerthefollowingguidelines:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignificantlydifferentfromyourpreviouspasswords

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

2.SelectSecurity.

Chapter6.Advancedconfiguration65

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPasswordandpressEnter.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage65

5.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

.

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadeviceasexpected,youcanchoosetochangethestartupdevice
sequencepermanentlyorselectatemporarystartupdevice.

Changingthestartupdevicesequencepermanently

Tochangethestartupdevicesequencepermanently,dothefollowing:

1.Dependingonthetypeofthestoragedevice,dooneofthefollowing:

•Ifthestoragedeviceisinternal,gotostep2.

•Ifthestoragedeviceisadisc,ensurethatyourcomputerisonorturnonthecomputer.Then,

insertthediscintotheopticaldrive.

•Ifthestoragedeviceisanexternaldeviceotherthanadisc,connectthestoragedevicetothe

computer.

2.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage63.

3.SelectStartup.

4.Followtheinstructionsontherightsideofthescreentochangethestartupdevicesequence.

5.ExittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”onpage66.

Selectingatemporarystartupdevice

Note:Notalldiscsandstoragedrivesarebootable.

Toselectatemporarystartupdevice,dothefollowing:

1.Dependingonthetypeofthestoragedevice,dooneofthefollowing:

•Ifthestoragedeviceisinternal,gotostep2.

•Ifthestoragedeviceisadisc,ensurethatyourcomputerisonorturnonthecomputer.Then,

insertthediscintotheopticaldrive.

•Ifthestoragedeviceisanexternaldeviceotherthanadisc,connectthestoragedevicetothe

computer.

2.Turnonorrestartthecomputer.BeforeWindowsstartsup,repeatedlypressandreleasetheF12key
untilStartupDeviceMenuisdisplayed.

Note:Forsomekeyboards,youmightneedtopressFn+F12todisplayStartupDeviceMenu.

3.SelectthedesiredstoragedeviceandpressEnter.Thecomputerwillstartupfromthedeviceyouselect.

Ifyouwanttoselectapermanentstartupdevice,selectEnterSetuponStartupDeviceMenuandpress
EntertostarttheSetupUtilityprogram.Formoreinformationabouthowtoselectapermanentstartup
device,see“Changingthestartupdevicesequencepermanently”onpage66

.

ExitingtheSetupUtilityprogram

ToexittheSetupUtilityprogram,dooneofthefollowing:

66LenovoS500zHardwareMaintenanceManual

•Ifyouwanttosavethenewsettings,presstheF10key.Then,selectYesinthewindowdisplayed
andpressEnter.

Note:Forsomekeyboards,youmightneedtopressFn+F10toexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethenewsettings,selectExit➙DiscardChangesandExitandpressEnter.
Then,selectYesinthewindowdisplayedandpressEnter.

UpdatingtheBIOS

Whenyouinstallanewprogram,hardwaredevice,ordevicedriver,youmightbeinformedtoupdate
theBIOS.YoucanupdatetheBIOSfromyouroperatingsystemoraflashupdatedisc(supportedonly
onsomemodels).

ToupdatetheBIOS,dothefollowing:

1.Gotohttp://www.lenovo.com/drivers.

2.DownloadtheflashBIOSupdatedriverfortheoperatingsystemversionortheISOimageversion(used
tocreateaflashupdatedisc).Then,downloadtheinstallationinstructionsfortheflashBIOSupdate
driveryoudownload.

3.PrinttheinstallationinstructionsyoudownloadandfollowtheinstructionstoupdatetheBIOS.

Note:IfyouwanttoupdatetheBIOSfromaflashupdatedisc,theinstallationinstructionsmightnotprovide
theinformationabouthowtorecordtheupdatedisc.See“Recordingadisc”onpage47.

Chapter6.Advancedconfiguration67

68LenovoS500zHardwareMaintenanceManual

Chapter7.Troubleshooting,diagnostics,andrecovery

Thischapterprovidessolutionstoresolveyourcomputerproblems.Followthestepsinthebasicprocedure
forresolvingcomputerproblems,whichhelpsyoumakegooduseofthetroubleshooting,diagnostics,
andrecoveryinformation.

•“Basicprocedureforresolvingcomputerproblems”onpage69

•“Troubleshooting”onpage69

•“Diagnostics”onpage78

•“Recoveryinformation”onpage79

Basicprocedureforresolvingcomputerproblems

Itisrecommendedthatyouusethefollowingproceduretoresolvecomputerproblemsyouareexperiencing:

1.Ensurethat:
a.Thecablesforallconnecteddevicesareconnectedcorrectlyandsecurely.
b.Allconnecteddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning

electricaloutlets.

c.AllconnecteddevicesareenabledintheBIOSsettingsofyourcomputer.See“Enablingordisabling

adevice”onpage63

Iftheseactionsdonotresolveyourproblem,continuewiththenextstep.

2.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetects
avirus,removethevirus.Iftheantivirusprogramdoesnotresolveyourproblem,continuewiththe
nextstep.

3.Goto“Troubleshooting”onpage69andfollowtheinstructionsforthetypeofproblemyouare
experiencing.Ifthesetroubleshootinginstructionsdonotresolveyourproblem,continuewiththe
nextstep.

4.Runthediagnosticprogram.See“Diagnostics”onpage78.Ifthediagnosticprogramdoesnotresolve
yourproblem,continuewiththenextstep.

5.Recoveryouroperatingsystem.See“Recoveryinformation”onpage79.

6.Ifnoneoftheseactionssolveyourproblem,contacttheLenovoCustomerSupportCenter.Foralistof
LenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phone.Formoreinformation
abouthelp,service,andtechnicalassistance,seeChapter10“Gettinginformation,help,andservice”
onpage117.

.

Troubleshooting

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.

Startupproblems

Thissectionprovidessolutionstostartup-relatedproblems.

Thecomputerdoesnotstartupwhenyoupressthepowerbutton

Solutions:Ensurethat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoaworkingelectricaloutlet.

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69

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,ensurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletforyourcountryorregion.

Theoperatingsystemfailstostartup

Solution:Ensurethatthestartupsequenceincludesthedevicewheretheoperatingsystemresides.Usually,
theoperatingsystemisonthestoragedrive.Formoreinformation,see“Changingthestartupdevice
sequencepermanently”onpage66.

Thecomputerbeepsmultipletimesbeforetheoperatingsystemstartsup

Solution:Ensurethatnokeysarestuck.

Audioproblems

Thissectionprovidessolutionstoaudio-relatedproblems.

NoaudioinWindows

Solutions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,ensurethat:
–TheOn/OffcontrolissettotheOnposition.

–Thespeakerpowercableisconnectedtoaproperlygrounded,functionalacelectricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,ensurethatthevolumeisnotsettoolow.

•ClickthevolumeiconintheWindowsnotificationareaonthetaskbar.Ensurethatthemutespeakers
settingsarenotselectedandnoneofthevolumesettingsissettoolow.

Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothenotification
area.See“AddinganicontotheWindowsnotificationarea”onpage46.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
ensurethatthevolumeisnotsettoolow.

•Ensurethatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudio
connectoronthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareconnectedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansion
slots,theaudiofunctionbuiltintothesystemboardisdisabled.Therefore,youmustusetheaudio
connectorsontheaudioadapter.

•EnsurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.
IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature.The
programmustbeconfiguredtouseSoundBlasterProorSoundBlasteremulation.

•Ensurethattheaudiodevicedriversarecorrectlyinstalled.

Soundcomesonlyfromoneexternalspeaker

Solutions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Ensurethatthecablethatconnectstheleftspeakertotherightspeakerissecurelyconnected.

•ClickthevolumeiconintheWindowsnotificationareaonthetaskbar.Then,clickthespeakericonontop
ofthevolumecontrol.ClicktheLevelstabandensurethattheBalancesettingsaresetcorrectly.

70LenovoS500zHardwareMaintenanceManual

Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothenotification

area.See“AddinganicontotheWindowsnotificationarea”onpage46

.

CDproblems

ThissectionprovidessolutionstoCD-relatedproblems.

ACDorDVDdoesnotwork

Solutions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•Ensurethatthediscisinsertedcorrectly,withitslabelup.

•Ensurethatthediscyouareusingisclean.T oremovedustorfingerprints,wipethedisccleanwithasoft
clothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Ensurethatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyou
knowisgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyouroptical
driveorthecablingtoyouropticaldrive.Ensurethatthepowercableandsignalcablearesecurely
connectedtothedrive.

Unabletouseabootablerecoverymedium,suchastheProductRecoveryCD,to
startyourcomputer

Solution:EnsurethattheCDorDVDdriveisinthestartupsequencebeforethestoragedrive.Referto
“Selectingatemporarystartupdevice”onpage66forinformationonviewingandchangingthestartup
sequence.Notethatonsomemodelsthestartupsequenceispermanentlysetandcannotbechanged.

DVDproblems

ThissectionprovidessolutionstoDVD-relatedproblems.

BlackscreeninsteadofDVDvideo

Solutions:

•RestarttheDVDplayerprogram.

•T ryalowerscreenresolutionorcolordepth.

•Closeanyopenfiles,andthenrestartthecomputer.

DVDmoviedoesnotplay

Solutions:

•Ensurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.

NoaudioorintermittentaudiowhileplayingaDVDmovie

Solutions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Ensurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

Chapter7.Troubleshooting,diagnostics,andrecovery71

Playbackissloworchoppy

Solutions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864pixels.

Invaliddiscornodiscfoundmessage

Solutions:

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864pixels.

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,ensurethatthe
DVDdiscisinthedrivelabeled“DVD”.

Intermittentproblems

Someproblemsoccuronlyoccasionallyandaredifficulttorepeat.

Solutions:

•Ensurethatallcablesandcordsaresecurelyconnectedtothecomputerandconnecteddevices.

•Ensurethatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSmallComputerSystemInterface(SCSI)devicesareinstalled,ensurethatthelastexternaldevicein
eachSCSIchainisterminatedcorrectly.Formoreinformation,seeyourSCSIdocumentation.

Storagedriveproblems

Selectyoursymptomfromthefollowinglist:

•“SomeorallstoragedrivesmissingfromtheSetupUtilityprogram”onpage72

•“"NoOperatingSystemFound"messageorthesystemnotstartingupfromthecorrectstoragedrive”
onpage72

SomeorallstoragedrivesmissingfromtheSetupUtilityprogram

Symptom:SomeorallstoragedrivesmissingfromtheSetupUtilityprogram

Solutions:

•Ensurethatallstoragedrivesignalcablesandpowercablesareconnectedcorrectly.

•Ensurethatyourcomputerisconfiguredcorrectlytosupportthestoragedrives.
–IfyourcomputerisinstalledwithfiveSATAstoragedrives,ensurethattheSATAstoragedrive

enablementmodule(onetofivestoragedrives)isinstalled.

–IfyourcomputerisinstalledwithSASstoragedrives,ensurethattheSASstoragedriveenablement

module(onetofivestoragedrives)ortheLSIMegaRAIDSASadapterisinstalled.

"NoOperatingSystemFound"messageorthesystemnotstartingupfromthe
correctstoragedrive

Symptom:"NoOperatingSystemFound"messageorthesystemnotstartingupfromthecorrectstorage
drive

Solutions:

•Ensurethatallstoragedrivesignalcablesandpowercablesareconnectedcorrectly.

72LenovoS500zHardwareMaintenanceManual

•EnsurethatthestoragedriveyourcomputerstartsupfromislistedasthefirststartupdeviceintheSetup
Utilityprogram.Referto“Changingthestartupdevicesequencepermanently”onpage66

Note:Inrarecases,thestoragedrivewiththeoperatingsystemmightgetcorruptedordamaged.Insuch
cases,youmightneedtoreplacethestoragedrive.RefertoChapter9“Installingorreplacinghardware”
onpage87

.

.

Screenproblems

Thissectionprovidessolutionstoscreen-relatedproblems.

Myscreengoesblankwhilethecomputerison

Solutions:

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletforyourcountryorregion.

•Pressakeytoexitthescreensaver.

•Pressthepowerbuttontoresumethecomputerfromsleeporhibernationmode.

•Thebrightnessandcontrastissetcorrectly.

•IfthescreengoesblankwhenIstartsomeapplicationprograms,installthedevicedriversforthe
applicationprograms.Refertothedocumentationfortheaffectedapplicationprogramtocheckwhether
anydevicedriversarerequired.

Theimageappearstobeflickering

Solutions:

•Thescreenmightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartheraway
fromthescreen.Ifthisdoesnotcorrecttheproblem,turnoffthecomputer.Then,adjusttheplacementof
thecomputerandotherdevicessothattheyareatleast305mm(12inches)apart.T urnonthecomputer.

•Resettherefreshratesupportedbyyourcomputer.

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickScreenresolution➙Advancedsettings.

–ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings➙

Displayadapterproperties.

3.ClicktheMonitortab,andthenresettherefreshratetobethehighestandnoninterlaced.

Theimageisdiscolored

Solution:Thescreenmightbeaffectedbyinterferencefromnearbyequipment.Movefluorescentdesk
lightingoranyequipmentthatproducesmagneticfieldsfurtherawayfromthescreen.Iftheproblem
persists,dothefollowing:

1.Turnoffthecomputer.

2.Adjusttheplacementofthecomputerandotherdevicessothattheyareatleast305mm(12inches)
apart.

3.Turnonthecomputer.

Networkingproblems

Thissectionprovidessolutionstonetworking-relatedproblems.

Chapter7.Troubleshooting,diagnostics,andrecovery73

EthernetLANproblems

MycomputercannotbeconnectedtoanEthernetLAN

Solutions:

•ConnectthecablefromtheEthernetconnectortotheRJ45connectorofthehub.

•EnabletheEthernetLANfeatureintheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”on
page63

•EnabletheEthernetLANadapter.

•UpdateorreinstalltheEthernetLANdriver.See“Keepingyourcomputercurrent”onpage56.

•Installallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.CheckwithyourLAN
administratorforthenecessarynetworkingsoftware.

•Setthesameduplexfortheswitchportandtheadapter.Ifyouconfiguredtheadapterforfullduplex,
ensurethattheswitchportisalsoconfiguredforfullduplex.Settingthewrongduplexmodemight
degradeperformance,causedataloss,orresultinlostconnections.

.Then,followtheinstructionsonthescreen.

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickNetwork
andSharingCenter➙Changeadaptersettings.

3.Right-clicktheEthernetLANadaptericonandclickEnable.

MycomputerisaGigabitEthernetmodelandIuseaspeedof1000Mbps,buttheconnectionfails
orerrorsoccur

Solution:ConnectthenetworkcabletotheEthernetconnectorusingCategory5wiringanda100BASE-T
hub/switch(not100BASE-X).

MycomputerisaGigabitEthernetmodel,butitcannotbeconnectedtothenetworkat1000Mbps,
butatonly100Mbps

Solutions:

•T ryanothercable.

•Setthelinkpartnertoauto-negotiate.

•Settheswitchtobe802.3ab-compliant(gigabitovercopper).

TheWakeOnLANfeaturedoesnotwork

Solution:EnabletheWakeOnLAN(WOL)featureintheSetupUtilityprogram.See“StartingtheSetupUtility
program”onpage63

.Then,followtheinstructionsonthescreen.

WirelessLANproblem

Note:ThewirelessLANfeatureisoptional.

ThewirelessLANfeaturedoesnotwork

Solutions:

•EnablethewirelessLANfeatureintheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”on
page63

•ForWindows10,enablethewirelessLANfeatureinWindowsSettings.ClicktheStartbuttontoopenthe
Startmenu,andthenclickSettings➙Network&Internet➙Wi-Fi.TurnontheWi-Fifeature.

•EnablethewirelessLANadapter.

.Then,followtheinstructionsonthescreen.

74LenovoS500zHardwareMaintenanceManual

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickNetwork
andSharingCenter➙Changeadaptersettings.

3.Right-clickthewirelessLANadaptericonandclickEnable.

•UpdateorreinstallthewirelessLANdriver.See“Keepingyourcomputercurrent”onpage56.

Bluetoothproblems

Note:TheBluetoothfeatureisoptional.

TheBluetoothfeaturedoesnotwork

Solutions:

•EnabletheBluetoothfeatureintheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”on
page63.Then,followtheinstructionsonthescreen.

•T urnontheBluetoothradios.

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.Right-clickComputer,andthen

clickProperties.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickDeviceManager.Typetheadministratorpasswordorprovideconfirmationifprompted.

3.Right-clicktheBluetoothradiosunderBluetoothRadiosandclickEnable.

•EnabletheBluetoothadapter.

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickNetwork
andSharingCenter➙Changeadaptersettings.

3.Right-clicktheBluetoothadaptericonandclickEnable.

•UpdateorreinstalltheBluetoothdriver.See“Keepingyourcomputercurrent”onpage56.

SounddoesnotcomefromtheBluetoothheadsetorheadphones

Solution:SettheBluetoothheadsetorheadphonesasthedefaultdevice.

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.Right-clickthevolumeiconintheWindowsnotificationareaonthetaskbar.

Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothe
notificationarea.See“AddinganicontotheWindowsnotificationarea”onpage46.

3.ClickPlaybackdevices.

4.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudio,andthenclickSetDefault.If
youareusingtheAVprofile,selectStereoAudio,andthenclickSetDefault.

5.ClickOK.

Performanceproblems

Thissectionprovidessolutionstoperformance-relatedproblemsofyourcomputer.

Chapter7.Troubleshooting,diagnostics,andrecovery75

Excessivenumberoffragmentedfiles

Solution:UsetheWindowsdiskdefragmentationordiskoptimizationfeaturetocleanupthefiles.

Note:Dependingonthevolumeofthestoragedrivesandamountofdatastoredonthestoragedrives,the
disk-defragmentationprocessmighttakeuptoseveralhours.

1.Closeanyopenprogramsandwindows.

2.ClicktheStartbuttontoopentheStartmenu.

3.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickComputer.

•ForWindows10:ClickFileExplorer➙ThisPC.

4.Right-clickyourCdriveandthenclickProperties.

5.ClicktheToolstab.

6.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickDefragmentnow.

•ForWindows10:ClickOptimize.Selectthedesireddrive,andthenclickOptimize.

7.Followtheinstructionsonthescreen.

Insufficientfreestoragedrivespace

Solutions:Freeupstoragedrivespace.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.

•CleanupyourCdrive.

1.ClicktheStartbuttontoopentheStartmenu.

2.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClickComputer.

–ForWindows10:ClickFileExplorer➙ThisPC.

3.Right-clickyourCdriveandthenclickProperties.

4.Checktheamountoffreespace,andthenclickDiskCleanup.

5.Alistofunnecessaryfilecategoriesisdisplayed.Selecteachfilecategoryyouwanttodelete,
andthenclickOK.

•T urnsomeWindowsfeaturesofforremovesomeunnecessaryprograms.

1.DependingonyourWindowsversion,dooneofthefollowing:
–ForWindows7:ClicktheStartbuttontoopentheStartmenu.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickPrograms
andFeatures.

3.Dooneofthefollowing:
–T oturnsomeWindowsfeaturesoff,clickTurnWindowsfeaturesonoroff.Followthe

instructionsonthescreen.

–T oremovesomeunnecessaryprograms,selecttheprogramyouwanttoremove,andthenclick

Uninstall/ChangeorUninstall.

Insufficientfreememoryspace

Solutions:

76LenovoS500zHardwareMaintenanceManual

•Right-clickablankareaonthetaskbarandopenTaskManager.Then,endsometasksyouarenot
performing.

•Installadditionalmemorymodules.SeeChapter9“Installingorreplacinghardware”onpage87.To
purchasememorymodules,goto
http://www.lenovo.com.

Serialconnectorcannotbeaccessed

Solutions:

•Connecttheserialcabletotheserialconnectoronthecomputerandtotheserialdevice.Iftheserial
devicehasitsownpowercord,connectthepowercordtoagroundedelectricaloutlet.

•T urnontheserialdeviceandkeepthedeviceonline.

•Installanyapplicationprogramssuppliedwiththeserialdevice.Refertothedocumentationthatcomes
withtheserialdeviceformoreinformation.

•Ifyouaddedoneserial-connectoradapter,installtheadaptercorrectly.

USBdeviceproblems

ThissectionprovidessolutionstoUSBdevice-relatedproblems.

MyUSBdevicecannotbeaccessed

Solutions:

•ConnecttheUSBcablefromtheUSBconnectortotheUSBdevice.IftheUSBdevicehasitsownpower
cord,connectthepowercordtoagroundedelectricaloutlet.

•T urnontheUSBdeviceandkeepthedeviceonline.

•InstallanydevicedriversorapplicationprogramssuppliedwiththeUSBdevice.Refertothe
documentationthatcomeswiththeUSBdeviceformoreinformation.

•DetachandreconnecttheUSBconnectortoresettheUSBdevice.

IcannotinstalltheWindows7operatingsystemusinganexternalUSBdevice

Solution:Gotohttp://www.lenovo.com/supporttodownloadandinstallUSBdrivers.

Softwareanddriverproblems

Thissectionprovidessolutionstosoftware-anddriver-relatedproblems.

Forsomeprograms,datescannotbesortedincorrectorder

Solution:Someprogramsdevelopedbeforetheyear2000useonlythelasttwodigitsofayeartosortdates,
assumingthefirsttwodigitsare19.Consequently,datescannotbesortedincorrectordernowadays.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Someapplicationprogramsdonotworkasexpected

Solutions:

1.Checkwhethertheproblemiscausedbyanapplicationprogram.
a.Ensurethatthesoftwareiscompatiblewithyourcomputer.Refertotheinformationsuppliedwith

thesoftwareformoreinformation.
b.Verifythatothersoftwareworkscorrectlyonyourcomputer.
c.Verifythatthesoftwareyouareusingworksonanothercomputer.

Chapter7.Troubleshooting,diagnostics,andrecovery77

2.Iftheproblemiscausedbyanapplicationprogram:

•Refertotheprinteddocumentationthatcomeswiththeprogramorthehelpsystemoftheprogram.

•Updatetheprogram.See“Keepingyourcomputercurrent”onpage56

•Uninstalltheprogramandthenreinstallit.T odownloadaprogramthatispreinstalledonyour
computer,gotohttp://www.lenovo.com/supportandfollowtheinstructionsonthescreen.

.

Adevicedoesnotworknormallyduetodevicedriverproblems

Solution:Updatethedevicedriver.See“Keepingyourcomputercurrent”onpage56.

Diagnostics

Note:IfyouareusingaWindowsoperatingsystemotherthanWindows7orWindows10,goto

http://www.lenovo.com/diagsforthediagnosticsinformationforyourcomputer.

Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramalso
canreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramisthediagnosticprogrampreinstalledonyourcomputer.Theprogram
enablesyoutotroubleshootandresolvecomputerproblems.Itcombinesdiagnostictests,system
informationcollection,securitystatus,andsupportinformation,alongwithhintsandtipsformaximum
systemperformance.

ToopentheLenovoSolutionCenterprogram,see“Accessingaprogramonyourcomputer”onpage38
moreinformationaboutusingtheprogram,refertothehelpsystemoftheprogram.

IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter,save
andprintthelogfilescreatedbytheprogram.Y oumightneedthelogfileswhenyouspeaktoaLenovo
technicalsupportrepresentative.

UEFIdiagnosticprogram

TheUEFIdiagnosticprogramenablesyoutotesthardwaredevices(suchasmemorymodulesorstorage
drives)andprovidesthefollowingtools:

•Systeminformation

•Recoverbadsectorstool

•Generateconfigurationfile

•Executefromconfigurationfile

TousetheUEFIdiagnosticprogram,dothefollowing:

1.Turnonorrestartyourcomputer.

2.BeforeWindowsstarts,repeatedlypressandreleasetheF10keyuntiltheUEFIdiagnosticprogram
opens.

Note:IfaBIOSpasswordhasbeenset,theSetupUtilityprogramwillnotopenuntilyouenterthe
correctpassword.Formoreinformation,see“UsingBIOSpasswords”onpage65

3.Followtheinstructionsonthescreentousethediagnosticprogram.

.

.For

78LenovoS500zHardwareMaintenanceManual

Recoveryinformation

Thissectionprovidesinstructionsabouthowtorecoveryouroperatingsystem.

Note:Ifadevicedoesnotworknormallyafterrecoveringtheoperatingsystem,updatethedevicedriver.
See“Keepingyourcomputercurrent”onpage56

.

RecoveryinformationforWindows7

TorecoveryourWindows7operatingsystem,usethefollowingsolutions:

•UseWindowsrecoverysolutions.
–UseSystemRestoretorestoresystemfilesandsettingstoanearlierpoint.

1.ClicktheStartbuttontoopentheStartmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclick
Recovery➙OpenSystemRestore.

3.Followtheinstructionsonthescreen.

–UsetheWindowsrecoveryenvironmentbydoingoneofthefollowing:

–Afterseveralconsecutivefailedbootattempts,theWindowsrecoveryenvironmentmightstart

automatically.Followtheinstructionsonthescreentochoosetheappropriaterecoverysolution.

–T urnonorrestartyourcomputer.Then,repeatedlypressandreleasetheF8keyuntiltheAdvanced

BootOptionswindowopens.SelectRepairY ourComputer,pressEnter,andfollowtheinstructions
onthescreentochoosetheappropriaterecoverysolution.

Note:Forsomekeyboards,youmightneedtopressFn+F8toopentheAdvancedBootOptions
window.

•UsetheLenovoRescueSystemprogramtorestorethestoragedrivefromabackup,orrestoretheC
drivetothefactory-defaultsettings.

Note:IfyouusetheLenovoRescueSystemprogramtorestorethestoragedrivefromabackup,ensure
thatyoubackedupyourdataearlierwiththeprogram.

TousetheLenovoRescueSystemprogram,dooneofthefollowing:
–OpentheLenovoRescueSystemprogram.See“Accessingaprogramonyourcomputer”onpage38

Followtheinstructionsonthescreen.

–T urnonorrestartyourcomputer.Then,repeatedlypressandreleasetheF2keyuntiltheLenovo

RescueSystemprogramopens.Followtheinstructionsonthescreen.

Note:Forsomekeyboards,youmightneedtopressFn+F2toopentheLenovoRescueSystem
program.

•UsetherecoverydiscsetprovidedbyLenovotorestoretheentirestoragedrivetothefactory-default
settings.

–Ifyourcomputercomeswiththerecoverydiscset,followtheinstructionsshippedwiththediscset.
–Ifyourcomputerdoesnotcomewiththerecoverydiscset,contacttheLenovoCustomerSupport

Centertoorderarecoverydiscset.See“Callingforservice”onpage118.

RecoveryinformationforWindows10

.

TorecoveryourWindows10operatingsystem,usethefollowingsolutions:

•UseWindowsrecoverysolutions.

Chapter7.Troubleshooting,diagnostics,andrecovery79

–UserecoverysolutionsinWindowsSettings.

1.ClicktheStartbuttontoopentheStartmenu.

2.ClickSettings➙Update&security➙Recovery.

3.Choosetheappropriaterecoverysolutionbyfollowingtheinstructionsonthescreen.

–UseSystemRestoretorestoresystemfilesandsettingstoanearlierpoint.

1.Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclick
Recovery➙OpenSystemRestore.

3.Followtheinstructionsonthescreen.

–UsetheFileHistorytooltorestoreyourfilesfromabackup.

Note:IfyouusetheFileHistorytooltorestoreyourfilesfromabackup,ensurethatyoubackedup
yourdataearlierwiththetool.

1.Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFile
History➙Restorepersonalfiles.

3.Followtheinstructionsonthescreen.

–UsetheWindowsrecoveryenvironmentbydoingoneofthefollowing:

–Afterseveralconsecutivefailedbootattempts,theWindowsrecoveryenvironmentmightstart

automatically.Followtheinstructionsonthescreentochoosetheappropriaterecoverysolution.

–SelecttherecoverymediumyoucreatedearlierwiththeWindowstoolasthestartupdevice.See

“Selectingatemporarystartupdevice”onpage66.Then,followtheinstructionsonthescreen
tochoosetheappropriaterecoverysolution.

Note:Tocreatearecoverymedium,see“Goodmaintenancepractices”onpage56.

•UsetheLenovoRescueSystemprogramtorestoretheCdrivetothefactory-defaultsettings.
TousetheLenovoRescueSystemprogram,turnonorrestartyourcomputer.Then,repeatedlypressand

releasetheF2keyuntiltheLenovoRescueSystemprogramopens.Followtheinstructionsonthescreen.

Note:Forsomekeyboards,youmightneedtopressFn+F2toopentheLenovoRescueSystemprogram.

•UsetherecoveryUSBkeyprovidedbyLenovotorestoretheentirestoragedrivetothefactory-default
settings.

–IfyourcomputercomeswiththerecoveryUSBkey,followtheinstructionsshippedwiththeUSBkey.
–IfyourcomputerdoesnotcomewiththerecoveryUSBkey,contacttheLenovoCustomerSupport

CentertoorderarecoveryUSBkey.See“Callingforservice”onpage118

.

80LenovoS500zHardwareMaintenanceManual

Chapter8.Servicecheckoutandsymptom-to-FRUindex

Thischapterprovidesinformationaboutgeneralservicecheckoutandsymptom-to-FRUindex.

Servicecheckout

Attention:Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartup

sequencechanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.
Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconflictisfoundbyanapplicationprogram,theoperating
system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.

BeforereplacinganyFRUs,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.

Usethefollowingproceduretohelpdeterminethecauseoftheproblem:

1.Power-offthecomputerandallexternaldevices.

2.Checkallcablesandpowercords.

3.Setalldisplaycontrolstothemiddleposition.

4.Power-onallexternaldevices.

5.Power-onthecomputer.

•Lookfordisplayederrorcodes

•Listenforbeepcodes

•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,gotostep6.

Ifyoudoreceivethecorrectresponse,gotostep7.

6.Lookatthefollowingconditionsandfollowtheinstructions:

•IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage83

•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes”onpage83.

•Ifthecomputerhangsandnoerrorisdisplayed,gotostep7.

7.RuntheDiagnosticprograms.See“Diagnostics”onpage78.

•Ifyoureceiveanerror,replacethepartthatthediagnosticprogramcallsout.

•Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.

.

Problemdeterminationtips

Duetothevarietyofhardwareandsoftwarecombinationsthatcanbeencountered,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromServiceSupportandEngineeringfunctions.

•Machinetypeandmodel

•Processororharddiskdriveupgrades

•Failuresymptom
–Dodiagnosticsindicateafailure?

–What,when,where,single,ormultiplesystems?

©CopyrightLenovo2015,2016

81

–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Ifithasbeenworking,whatchangesweremadepriortoitfailing?
–Isthistheoriginalreportedfailure?

•Diagnosticsversion
–T ypeandversionlevel

•Hardwareconfiguration
–Print(printscreen)configurationcurrentlyinuse

–BIOSlevel

•Operatingsystemsoftware
–T ypeandversionlevel

Notes:Toeliminateconfusion,identicalsystemsareconsideredidenticalonlyifthey:

1.Aretheexactmachinetypeandmodels

2.HavethesameBIOSlevel

3.Havethesameadapters/attachmentsinthesamelocations

4.Havethesameaddressjumpers/terminators/cabling

5.Havethesamesoftwareversionsandlevels

6.HavethesameDiagnosticDiskettes(version)

7.Havethesameconfigurationoptionssetinthesystem

8.Havethesamesetupfortheoperatingsystemcontrolfiles

Comparingtheconfigurationandsoftwareset-upbetween“workingandnon-working”systemswilloften
leadtoproblemresolution.

Symptom-to-FRUindex

TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedfirst.
Alwaysbeginwith“Servicecheckout”onpage81

.Thisindexcanalsobeusedtohelpyoudecidewhich
FRUstohaveavailablewhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis
index,goto“Undeterminedproblems”onpage86.

Notes:

•TheSymptom-to-FRUindexisnotspecifictoanymachinetypeandareapplicabletoallLenovocomputers.

•Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagefirst.

•Ifyoucannotrunthediagnostictestsorgetadiagnosticerrorcodewhenrunningatest,firstdiagnosethePOST
errormessageyoureceive.

•Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsinthefirstpartofthisindex.

Harddiskdrivebooterror

Aharddiskdrivebooterrorcanhavethefollowingcauses.

ErrorFRU/Action

Thestart-updriveisnotinthebootsequencein
configuration.

Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.

Checktheconfigurationandensurethestart-updriveis
inthebootsequence.

82LenovoS500zHardwareMaintenanceManual

ErrorFRU/Action

Thebootsectoronthestartupdriveiscorrupted.

Thedriveisdefective.

Thedrivemustbeformatted.Dothefollowing:

1.Attempttobackupthedataonthefailingharddisk
drive.

2.Usingtheoperatingsystemprograms,formatthe
harddiskdrive.

Replacetheharddiskdrive.

Powersupplyproblems

Ifyoususpectapowerproblem,usethefollowingprocedures.

Check/VerifyFRU/Action

Checkthefollowingforproperinstallation.

•Powercord

•On/Offswitchconnector

•On/Offswitchpowersupplyconnector

•Systemboardpowersupplyconnectors

•Microprocessor(s)connection
Checkthepowercordforcontinuity.
Checkthepower-onswitchforcontinuity.

Reseatconnectors

Powercord
Power-onswitch

Beepsymptoms

Beepsymptomsaretonesoraseriesoftonesseparatedbypauses(intervalswithoutsound)duringPOST.

Thefollowingtabledescribesthebeepsymptoms.

BeepsymptomFRU/Action
2shortbeepsCMOSsettingerrorCommonerrorcode,seethedetailfailureinformationin

“POSTerrorcodes”onpage83.

3shortand1longbeepsDRAMmemoryerror

Performthefollowingactionsinorder.

1.Makesurethememorymodule(s)areproperlyseated
intheconnector(s).

2.Replacethememorymodule(s).

3.Replacethesystemboard.

POSTerrorcodes

Eachtimeyoupower-onthesystem,itperformsaseriesofteststhatchecktheoperationofthesystem
andsomeoptions.ThisseriesoftestsiscalledthePower-OnSelf-Test,orPOST.POSTdoesthefollowing
operations.

•Checkssomebasicsystem-boardoperations

•Checksthememoryoperation

•Startsthevideooperation

•Verifiesthatthebootdriveisworking

Chapter8.Servicecheckoutandsymptom-to-FRUindex83

IfthePOSTdetectsaproblem,anerrormessageappearsonthescreen.Asingleproblemcancauseseveral
errormessagestoappear.Whenyoucorrectthecauseofthefirsterrormessage,theothererrormessages
probablywillnotbedisplayednexttimeyouturnonthesystem.

ErrorcodePOSTerrormessageDescription/Action

0135

0211

0164MemorysizedecreasedPressF10toexit.
1762

1820

1962

Fanfailure

Keyboardnotfound

Configurationchangehasoccurred

Morethanoneexternalfingerprint
readerareattached.Poweroffand
removeallbutthereaderthatyouset
upwithinyourmainoperatingsystem.

Nooperatingsystemfound.Press
anykeytorepeatbootsequence.

Thesystemmightbeoverheating.

PressF10toexit.

Note:Iftheproblemiscausedbythe
microprocessorfan,pressF10will
notsolvetheproblem.

Whenthereisnokeyboarddetected,
theerrormessagewillbedisplayed.

Thiserrormessageisdisplayedwhen
aharddiskdriveoropticaldrive
changehasbeenmade.

PressF10toexit.
Ifmorethanoneexternalfingerprint

readerareconnectedtoacomputer,
thiserrormessagewillbedisplayed.

Removeallofthefingerprint
keyboardsexcepttheonecompatible
withthefingerprintapplicationon
yourcomputer.

ThiserroroccursonlyafterthePOST
iscompleted.

Miscellaneouserrorconditions

Message/SymptomFRU/Action

ChangingdisplaycolorsDisplay/Monitor
Computerwillnotpower-off.See“Harddiskdriveboot

error”onpage82

ComputerwillnotRPLfromserver

.

1.PowerSwitch

2.SystemBoard

3.Risercard,ifinstalled.

1.Ensurethatnetworkisinstartupsequenceasfirst
deviceorfirstdeviceafterdiskette.

2.EnsurethatnetworkadapterisenabledforRPL.

3.Networkadapter(Advisenetworkadministratorof
newMACaddress)

Pressanykeytorepeatboot
sequence.

84LenovoS500zHardwareMaintenanceManual

Message/SymptomFRU/Action

ComputerwillnotperformaWakeOnLAN

®

(ifapplicable)1.Checkpowersupplyandsignalcableconnections

tonetworkadapter.

2.Ensurethattheoperatingsystemsettingsaresetto

enableWakeonLAN.

3.EnsureWakeOnLANfeatureisenabledin

Setup/Configuration(see“StartingtheSetupUtility
program”onpage63

4.EnsurenetworkadministratorisusingcorrectMAC

address.

5.EnsurenointerruptorI/Oaddressconflicts.

6.Networkadapter(advisenetworkadministratorof

newMACaddress)

Deadcomputer.See“Harddiskdrivebooterror”onpage
82

.

Diskettedrivein-uselightremainsonordoesnotlight
whendriveisactive.

1.PowerSupply

2.SystemBoard

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Blankscreenexceptforflashingcursor.

1.SystemBoard

2.PrimaryHardDiskDrive

3.HardDiskDriveCable

IncorrectmemorysizeduringPOST

1.RuntheMemorytests.

2.MemoryModule

3.SystemBoard

"InsertaDiskette"iconappearswithaknown-good
diagnosticsdisketteinthefirst3.5-inchdiskettedrive.

1.SystemBoard

2.DisketteDriveCable

3.NetworkAdapter

Intensityorcolorvariesfromlefttorightofcharacters
andcolorbars

1.Display

2.Videoadapter(ifpresent)

3.SystemBoard

Nopowerorfannotrunning
Non-systemdiskordiskerror-typemessagewitha

known-gooddiagnosticdiskette.

1.See“Harddiskdrivebooterror”onpage82.

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Otherdisplaysymptomsnotlistedabove(includingblank
orillegibledisplay)

Power-onindicatororharddiskdrivein-uselightnoton,
butcomputerworkscorrectly

1.Display

2.SystemBoard

1.Powerswitch/LEDassembly

2.SystemBoard

Printerproblems1.Printer

2.SystemBoard

)

Chapter8.Servicecheckoutandsymptom-to-FRUindex85

Message/SymptomFRU/Action

Programloadsfromtheharddiskwithaknown-good
diagnosticsdisketteinthefirst3.5-inchdiskettedrive

RPLcomputercannotaccessprogramsfromitsownhard
disk.

RPLcomputerdoesnotRPLfromserver

Serialorparallelconnectordevicefailure(systemboard
connector)

Serialorparallelconnectordevicefailure(adapter
connector)

Someorallkeysonthekeyboarddonotwork

1.RuntheSetupUtilityprogramandcheckStartup
sequence.

2.DisketteDrive

3.DisketteDriveCable

4.SystemBoard

5.PowerSupply

1.IfnetworkadministratorisusingLCCMHybridRPL,
checkstartupsequence:

a.Firstdevice-network
b.Seconddevice-harddisk

2.Harddiskdrive

1.Checkstartupsequence.

2.CheckthenetworkadapterLEDstatus.

1.ExternalDeviceSelf-TestOK?

2.ExternalDevice

3.Cable

4.SystemBoard

1.ExternalDeviceSelf-TestOK?

2.ExternalDevice

3.Cable

4.AlternateAdapter

5.SystemBoard

1.Keyboard

2.KeyboardCable

3.SystemBoard

Undeterminedproblems

Thissectionprovidesinstructionsonhowtofindoutthefailingdevicesoradapters.

1.Power-offthecomputer.

2.Removeordisconnectthefollowingcomponents(ifinstalled)oneatatime.
a.Externaldevices(modem,printer,ormouse)
b.Anyadapters
c.Memorymodules
d.Extendedvideomemory
e.ExternalCache
f.ExternalCacheRAM
g.Harddiskdrive
h.Diskettedrive

3.Power-onthecomputertore-testthesystem.

4.Repeatsteps1through3untilyoufindthefailingdeviceoradapter.

Ifalldevicesandadaptershavebeenremoved,andtheproblemcontinues,replacethesystemboard.
See“Replacingthesystemboard”onpage104.

86LenovoS500zHardwareMaintenanceManual

Chapter9.Installingorreplacinghardware

Thischaptercontainsthefollowingtopics:

•“Handlingstatic-sensitivedevices”onpage87

•“Installingorreplacinghardware”onpage87

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
andyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,canseriouslydamage
computercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCI/PCI-Expresscards,memory
modules,systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•T ouchthestatic-protectivepackagecontainingtheparttoametalexpansion-slotcoverorother
unpaintedmetalsurfaceonthecomputerforatleasttwoseconds.Thisreducesstaticelectricityfrom
thepackageandyourbodybeforeyouinstallorreplaceanewpart.

•Whenpossible,removethenewpartfromthestatic-protectivepackage,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonthepackage.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter
1“Readthisfirst:Importantsafetyinformation”onpage1

Notes:

•Someofthehardwarepartsinthissectionareoptional.

•UsecomputerpartsprovidedonlybyLenovo.

•Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.

•Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCRU.Informationaboutthiswill
comewiththeCRUorwillcomeafewdaysaftertheCRUarrives.

.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Hardwarelocations”onpage27toidentifytherequiredconnector.

©CopyrightLenovo2015,2016

87

Usetheinstructionsshippedwiththeoptiontohelpyoumaketheconnectionandinstallanysoftware
ordevicedriversthatarerequiredfortheoption.

Replacingthepoweradapter

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Toremovethepoweradapter,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

2.Disconnectthepoweradaptercablefromthecomputer.

Figure15.Disconnectingthepoweradapter

88LenovoS500zHardwareMaintenanceManual

Toinstallthepoweradapter,connectthepoweradaptertothepoweradapterconnectorattherearofyour
computerandaworkableelectricaloutlet.

Figure16.Connectingthepoweradapter

Replacingthecomputerstand

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Toreplacethecomputerstand,refertothefollowingtopics:

•“Replacingtheframestand”onpage89

•“Replacingthemonitorstand”onpage90

•“ReplacingtheUltraFlexIIStand”onpage92

Replacingtheframestand

Toreplacetheframestand,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Placeasoft,cleantowelorclothonthedeskorsurface.Holdthesidesofyourcomputerandgentlylay
itdownsothatthescreenisagainstthesurfaceandthecomputercoverisfacingup.

Chapter9.Installingorreplacinghardware89

3.Removethescrewthatsecurestheframestand.Then,lifttheframestandtoremoveitfromthe
computercover.

Figure17.Removingtheframestand

4.Insertthetwotabs1onthenewframestandintothecorrespondingholesinthecomputercover.Then,
pivottheframestanddownwardandtightenthescrewtosecurethestandtothecomputercover.

Figure18.Installingtheframestand

Replacingthemonitorstand

Toreplacethemonitorstand,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Placeasoft,cleantowelorclothonthedeskorsurface.Holdthesidesofyourcomputerandgentlylay
itdownsothatthescreenisagainstthesurfaceandthecomputercoverisfacingup.

90LenovoS500zHardwareMaintenanceManual

3.Removethetwoscrewsthatsecurethemonitorstand.Then,liftthemonitorstandtoremoveitfromthe
computercover.

Figure19.Removingthemonitorstand

4.Rotatethebottomcoverofthebasetodisplaythescrew1.Then,loosenthescrew1andremovethe
monitorstandfromthebaseasshown.

Figure20.Removingthemonitorstandfromthebase

5.Insertthethreemetalstudsonthebaseintothecorrespondingholesinthenewmonitorstand.Then,
rotatethebottomcoverofthebasetodisplaythescrew

1andtightenthescrewtosecurethemonitor

stand.

Chapter9.Installingorreplacinghardware91

Figure21.Installingthemonitorstandtothebase

6.Insertthetwotabs1onthenewmonitorstandintothecorrespondingholesinthecomputercover
asshown.Then,pivotthemonitorstanddownwardandinstallthetwoscrewstosecurethemonitor
standtothecomputer.

Figure22.Installingthemonitorstand

ReplacingtheUltraFlexIIStand

ToreplacetheUltraFlexIIStand,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Placeasoft,cleantowelorclothonthedeskorsurface.Holdthesidesofyourcomputerandgentlylay
itdownsothatthescreenisagainstthesurfaceandthecomputercoverisfacingup.

92LenovoS500zHardwareMaintenanceManual