Lenovo N500 User Manual
Lenovo
3000 N500
© Copyright Lenovo 2008. All rights reserved.
Supplement for
Lenovo 3000 N500 UG V1.0 cover_en_1-4
New World. New Thinking.
www.lenovo.com
TM
User Guide
P/N: 43N8484
Printed in China
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Using PC-Doctor
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Diagnosing problems
If you have a problem with your computer, you can test it by using
PC-Doctor
To run PC-Doctor for Windows, do as follows:
®
for Windows.
1 Click Start.
2
Move the pointer to
All Programs
and then to
PC-Doctor for Windows
3 Click PC-Doctor for Windows.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention:
If you need help or further information about the problem, choose
any of the following:
- Lenovo Troubleshooting Center.
- Update System Drivers.
-System Information
Running any tests may take up to several minutes or longer. Make
sure you have time to run the entire test; do not interrupt the test
while it is running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
.
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Diagnosing problems using PC-Doctor from the service
partition
By using PC-Doctor from the Rescue and Recovery workspace in the
service partition of the hard disk drive, you can diagnose your system
without starting up the operating system.
To run PC-Doctor, do as follows:
1 Turn off the computer, and then turn it on again.
2
When the Lenovo logo comes up, immediately press the Lenovo Care button,
F11, or Enter key. The Rescue and Recovery workspace opens.
3
Click
Launch advanced Rescue and Recovery
.
4 Click Diagnose hardware.
For more information about PC-Doctor, see the Help for the program.
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Using Rescue and Recovery - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Introducing Rescue and Recovery
If Windows is not running properly, use the Rescue and Recovery
workspace to help solve or identify your problem.
1 Turn off the computer, and then turn it on again.
2 When the Lenovo logo comes up, immediately press the Lenovo Care
button, F11, or Enter key.
3
After the Rescue and Recovery workspace opens, you can do the following:
• Rescue and Restore your files, folders, or backups.
• Configure your system settings and passwords.
• Communicate using the Internet and link to the support site.
• Troubleshoot and diagnose problems using diagnostics.
Restoring the factory contents
The complete backup of all the files and programs that Lenovo preinstalled
on your computer may have shipped on recovery discs with your
computer or resides in a hidden protected area, or partition, of the hard
disk. Although hidden, the backups in the partition consume the drive
space. Therefore, when checking the capacity of your hard disk according
to Windows, you might note that the total capacity of the storage drive
appears to be smaller than anticipated. This discrepancy is explained by
“Explanation of Hard Disk Capacity” in the User Guide.
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The Product Recovery Program contained within this area enables you
to restore the complete contents of your hard disk to the same state as
it was when originally shipped from the factory.
If you are using the recovery discs that are shipped with your computer,
the Product Recovery Program will be restored to your computer in
addition to all other content originally shipped from the factory. This will
take up additional capacity on your hard disk if your computer did not
initially ship with the Product Recovery Program.
Attention:
All files on the primary storage drive partition (usually drive C) will
be deleted in the recovery process. However, before any data is
overwritten, you will be given the opportunity to save one or more
files to other media.
If your optical drive is not attached to your Lenovo computer during
recovery, DVD software and CD-recording software will not be
installed. To ensure that they will be installed correctly, install the
optical drive before performing a recovery operation.
Recovery takes several hours. The length of time depends on the
method you use. If you use recovery discs which you have created or
purchased, recovery takes at least five hours.
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Before restoring the system, initialize the settings of the BIOS Setup Utility:
1 Enter BIOS Setup Utility.
2 Press F9 to restore the default system settings. Select Yes and press
Enter.
3 Press F10 to save the system settings. Select Yes and press Enter. The
computer will restart.
Restoring the factory contents from the service partition
1 If possible, save all your files and shut down your operating system.
2 Turn off the computer, and then turn it on again.
3 When the Lenovo logo comes up, immediately press the Lenovo Care
button, F11, or Enter key. The Rescue and Recovery workspace opens.
4 Click Full Restore and follow the instructions on the screen.
Restoring the factory contents using the recovery discs
If a set of recovery discs is enclosed with your computer, or you have
created or purchased recovery discs, you can restore the factory
contents by using the discs in the following procedure:
1 Make sure that in the BIOS Setup Utility the startup sequence is set so
that the system starts up from the recovery discs.
2 Insert the Rescue and Recovery disc into the DVD drive.
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3 Restart the computer. After a short wait, the Rescue and Recovery
workspace opens.
4 Click Full Restore and follow the instructions on the screen.
Notes:
To boot from the recovery disk, select Boot menu from the BIOS Setup
Utility, press F6 after selecting your optical drive until the optical drive
to be the first item in the Boot priority order.
To enter Setup Utility, hold F1 key during startup.
Important:
F2 key to activate BIOS as instructed in User Guide is incorrect. F1 key is
the only key to activate BIOS.
Recovering data
If you performed a backup operation using the Rescue and Recovery
program, you also have one or more backups stored that reflect the
contents of the hard disk as it existed at various points in time. These
backups might be stored on your hard disk, or a network drive, or on
removable media, depending on the options you selected during the
backup operation.
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