HardwareMaintenanceManual
ThinkPadT400s,T410s,andT410si
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage157.
EighthEdition(April2012)
©CopyrightLenovo2009,2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Aboutthismanual...........iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............2
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
Lasercompliancestatement(multilingual
translations)................17
Chapter2.Importantservice
information..............23
StrategyforreplacingFRUs.........23
Strategyforreplacingaharddiskdrive...24
Importantnoticeforreplacingasystem
board................24
Howtouseerrormessage........24
StrategyforreplacingFRUsforCTO,CMV,and
GAV...................24
Productdenition............24
FRUidenticationforCTO,CMV,andGAV
products...............25
Chapter3.Generalcheckout.....27
Whattodorst..............27
Checkoutguide..............28
SystemsupportingtheLenovoThinkVantage
ToolboxprogramandthePC-DoctorforDOS
diagnosticsprogram..........28
SystemsupportingtheLenovodiagnostics
programs...............33
Powersystemcheckout...........35
CheckingtheACadapter.........35
Checkingoperationalcharging......36
Checkingthebatterypack........36
Checkingthebackupbattery.......37
Chapter4.Relatedservice
information..............39
RestoringthefactorycontentsbyusingProduct
Recoverydiscs..............39
RestoringthefactorycontentsbyusingRecovery
DiscSet.................39
Passwords................41
Power-onpassword...........41
Hard-diskpassword...........41
Supervisorpassword..........41
Howtoremovethepower-onpassword...41
Howtoremovethehard-diskpassword...42
Powermanagement............42
Screenblankmode...........43
Sleep(standby)mode..........43
Hibernationmode...........43
Symptom-to-FRUindex...........44
Numericerrorcodes..........45
Errormessages............49
Beepsymptoms............50
No-beepsymptoms...........51
LCD-relatedsymptoms.........51
Intermittentproblems..........52
Undeterminedproblems.........52
Chapter5.Statusindicators.....55
Chapter6.Fnkeycombinations...59
Chapter7.FRUreplacement
notices................61
Screwnotices...............61
Retainingserialnumbers...........62
Restoringtheserialnumberofthesystem
unit.................62
RetainingtheUUID...........63
ReadingorwritingtheECAinformation...63
Chapter8.Removingandreplacinga
FRU..................65
BeforeservicingThinkPadT400s,T410s,and
T410si..................65
1010Batterypack.............66
1020SerialUltrabaySlimdeviceortravelbezel..67
1030Solidstatedrive(SSD)orharddiskdrive
(HDD)..................68
1040DIMM................69
1050PCIExpressMiniCardforwirelessLAN..71
1060PCIExpressMiniCardforwirelessWAN..73
1070Keyboard..............74
1080Backupbattery............78
1090WirelessUSBadapterorIntelTurbo
Memory.................78
1100Palmrestorpalmrestwithngerprint
reader..................79
1110Bluetoothdaughtercard(BDC-2).....80
1120Keyboardbezelandspeakerassembly...81
©CopyrightLenovo2009,2012
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11305-in-1MediaCardReaderadapter....83
1140Bluetooth-wirelessradioswitchFPC...84
1150LCDunit...............85
1160Systemboard,fanassembly,and34-mm
ExpressCardslotframe...........87
1170I/Osubcardandbasecoverassembly...92
2010LCDbezelassembly..........94
2020LCDlatchLandR...........95
2030Integratedcameraormicrophonesubcard.95
2040LEDsubcard.............97
2050LCDpanel..............98
2060LCDcable..............100
2070Hingekit...............100
2080LEDcable..............101
2090AntennakitandLCDrearcoverassembly..102
Chapter9.Locations........105
Frontview................105
Rearview.................106
Bottomview...............106
Chapter10.Partslist........109
Overall..................110
LCDFRUs................133
Keyboard.................138
Miscellaneousparts............139
ACadapters...............142
Powercords...............142
Recoverydiscs..............143
WindowsXPProfessional(32bit)DVDs...143
WindowsVistaHomeBasic(32bit)DVDs..145
WindowsVistaHomePremium(32bit)
DVDs................147
WindowsVistaBusiness(32bit)DVDs...147
WindowsVistaBusiness(64bit)DVDs...149
WindowsVistaUltimate(32bit)DVDs....150
Windows7HomeBasic(32bit)DVDs....151
Windows7HomePremium(32bit)DVDs..151
Windows7HomePremium(64bit)DVDs..152
Windows7Professional(32bit)DVDs....153
Windows7Professional(64bit)DVDs....154
Commonservicetools...........156
AppendixA.Notices.........157
Trademarks................158
iiHardwareMaintenanceManual
Aboutthismanual
ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad
ThinkPadT400sMT2801,2808,2809,2815,2823,2824,and2825
ThinkPadT410sandT410siMT2901,2904,2907,2912,2924,2926,and2928
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPad
products.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems
effectively.BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1
andChapter2“Importantserviceinformation”onpage23.
®
products.
©CopyrightLenovo2009,2012
iii
ivHardwareMaintenanceManual
Chapter1.Safetyinformation
Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservice
aThinkPadNotebook.
•“Generalsafety”onpage1
•“Electricalsafety”onpage2
•“Safetyinspectionguide”onpage3
•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
•“Groundingrequirements”onpage4
•“Safetynotices(multilingualtranslations)”onpage4
•“Lasercompliancestatement(multilingualtranslations)”onpage17
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Makesurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat
youthinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Attention:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.
©CopyrightLenovo2009,2012
1
Electricalsafety
Observethefollowingruleswhenworkingonelectricalequipment.
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Similarunitstolistedabove
Thispracticeensurescorrectgroundingoftheunits.
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
2HardwareMaintenanceManual
–Sendanotherpersontogetmedicalaid.
Safetyinspectionguide
Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Youshouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)
•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Poweroffthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.
b.Thepowercordshouldbethetypespeciedinthepartslist.
c.Insulationmustnotbefrayedorworn.
4.Checkforcrackedorbulgingbatteries.
5.Removethecover.
6.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.
7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
8.Checkforworn,frayed,orpinchedcables.
9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingdevicesthataresensitivetoelectrostaticdischarge
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD.)ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
Chapter1.Safetyinformation3
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multilingualtranslations)
Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•T raditionalChinese
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Lasercompliancestatement(multilingualtranslations)
Thelasercompliancestatementsinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•T raditionalChinese
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Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•“StrategyforreplacingFRUs”onpage23
–“Strategyforreplacingaharddiskdrive”onpage24
–“Importantnoticeforreplacingasystemboard”onpage24
–“Howtouseerrormessage”onpage24
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage24
–“Productdenition”onpage24
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage25
Important:
•AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.TelephonenumbersforLenovo
Supportareavailableat:
http://www.lenovo.com/support/phone
•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
®
Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarexes,drivers,andBIOS,gotohttp://www.lenovo.com/supportandclickDownload
Drivers&Software.Thenfollowtheinstructionsonthescreentoinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running
AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView
Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.
©CopyrightLenovo2009,2012
23
Strategyforreplacingaharddiskdrive
Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive.Thiswillcauseallcustomerdataon
theharddisktobelost.Besurethatthecustomerhasacurrentbackupofthedatabeforedoingthistask.
Attention:Thedrivestartupsequenceinthecomputeryouareservicingmayhavebeenchanged.Be
extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect
drive,dataorprogramscanbeoverwritten.
Importantnoticeforreplacingasystemboard
Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan
causedamagetothosecomponents,andmaycauseasystemmalfunction.
Attention:Whenhandlingasystemboard:
•Donotdropasystemboardorapplyanyexcessiveforcetoit.
•Avoidroughhandlingofanykind.
•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBGA(BallGridArray)chipset.
Howtouseerrormessage
Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,
beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemayalsocausefalseerror
codes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU
Indexforthecomputeryouareservicing.
StrategyforreplacingFRUsforCTO,CMV ,andGAV
Productdenition
DynamicCongureToOrder(CTO)
ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis
congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabel,
ProductEntitlementWarehouse(PEW),eSupport,andtheHMMwillloadtheseproductsasthe4-digitMT
and3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).
CustomModelVariant(CMV)
ThisisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit
MTand3-digitmodelisprovidedtothecustomertoplaceorders(Example:1829-W15).ACMVisaspecial
bidoffering.Therefore,itisNOTgenerallyannounced.
•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO”
(Example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV
model(Example:1829-W15).
•ThePEWrecordisthe4-digitMTand3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).
•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15
willbefoundontheeSupportsite.)
•TheHMMwillhavethe4-digitMTand3-digitCTOmodelonly(Example:1829-CTO).Again,CMVsare
custommodelsandarenotfoundintheHMM.
24HardwareMaintenanceManual