Page 1
www.lenovo.com
IdeaCentre K3 User Guide
Version 1.0 2009.8
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Important Safety Information
Before using this manual, it is important that you read and understand all of the
related safety information for this product. Refer to the Safety and Warranty Guide
that you received with this product for the latest safety information. Reading and
understanding this safety information reduces the risk of personal injury or damage
to your product.
Danger: Be aware of extremely hazardous or lethal situations.
Attention: Be aware of possible damage to programs, devices, or data.
Note: Pay attention to this important information.
© Copyright Lenovo 2007, 2009.
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Contents
Contents
Important Safety Information
Chapter 1
Using the Computer Hardware .............................. 1
1.1 Front view of the chassis .........................................................2
1.2 Rear view of the chassis ..........................................................
3
1.3 Connecting your computer .....................................................
4
1.4 Power Dial .............................................................................12
Chapter 2 Using the Rescue System .................................... 17
2.1 OneKey Recovery ..................................................................18
2.2 Driver and Application Installation ..........................................
18
2.3 System Setup ........................................................................19
2.4 System Backup .....................................................................
20
2.5 System Recovery ..................................................................
20
2.6 Create Recovery Disc ............................................................
20
Chapter 3 Using the Computer Software ............................. 21
3.1 Power2Go - Burning Discs ....................................................22
3.2 WinDVD
.................................................................................23
3.3 Lenovo Healthcare Software ..................................................
24
3.4
McAfee Security Center .........................................................27
3.5 BackOn Track ........................................................................
28
Chapter 4 System Maintenance and Recovery .................... 31
4.1 Restoring the System ............................................................32
4.2 Backup and Restore ..............................................................
32
4.3 Cleaning Up the Disk .............................................................
32
4.4 Checking For, and Correcting Disk Errors ..............................
33
4.5 Defragmenting the Disk(s) ......................................................
33
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Contents
4.6 Performing Daily Maintenance Tasks ......................................33
Chapter 5 Troubleshooting and Confirming Setup .............. 35
5.1 Troubleshooting Display Problems .........................................36
5.2 Troubleshooting Audio Problems ...........................................
37
5.3 Troubleshooting Software Problems
.......................................37
5.4 Troubleshooting Problems with Optical Drives and
Hard Disks .............................................................................38
5.5 Special considerations for troubleshooting Windows .............
39
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2
3
4
5
Chapter
This chapter contains the following
topics:
ÿ
Computer hardware introduction
ÿ
Information on computer connections
Note: The descriptions in this chapter might
vary from your computer, depending on
computer models and configurations.
User Guide
1
Using the Computer Hardware
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1.1 Front view of the chassis
Attention: Be sure not to block any air vents on the computer. Blocked
air vents can cause thermal problems.
9
8
3
1
2
4
5
6
7
Power button
Power Dial indicator ON/OFF
File backup button
USB connector
Microphone connector
Headphone connector
Memory card reader (selected models only)
Optical drive (Some models are equipped with only one optical drive.)
Power Dial switch
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1.2 Rear view of the chassis
8
11
12
13
14
9
10
7
1
2
3
4
5
6
Voltage selection switch (selected models only)
Power connector
PS/2 keyboard connector
PS/2 mouse connector
Serial connector
On-board VGA connector (selected models only)
USB connectors (6)
Ethernet connector
Microphone connector
Audio line-out connector
Audio line-in connector
PCI Express x16 graphics adapter connector (Some models are equipped
with this connector. For more information about the graphics adapter, see the
description below).
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WiFi antenna connector (This connector only equipped on the model with
WiFi card. For more information about this connector, see WM600-B-LO
Wireless 802. 11b/g Wireless PCI-E Adapter Card User Manual.)
TV-Tuner (selected models only)
1.3 Connecting your computer
Use the following information when connecting your computer.
• Look for the small connector icons on the back of your computer. Match the
connectors to the icons.
• If your computer cables and connector panel have color-coded connectors,
match the color of the cable end with the color of the connector.
Note: Your computer might not have all of the connectors that are
described in this section.
1.3.1 Check the position of the voltage-selection switch on
the rear of the computer. Use a ballpoint pen to slide the
switch if necessary.
Note: Some computers do not have the voltage switch. These computers
automatically control the voltage.
• If the voltage supply range is 100-127 V ac, set the switch to 115 V.
• If the voltage supply range is 200-240 V ac, set the switch to 230 V.
115
2
3
0
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1.3.2 Connect the keyboard cable to the appropriate keyboard
connector. (PS/2 connector or USB connector)
1.3.3 Connect the mouse cable to the appropriate mouse
connector. (PS/2 connector or USB connector)
Note: If your computer is equipped with a wireless keyboard or mouse,
follow those installation instructions.
1.3.4 Connect the monitor cable to the monitor connector on
the computer.
• If you have a Video Graphics Array (VGA) Standard monitor, connect the
cable to the connector as shown.
Note: If your model has two monitor connectors, be sure to use the
connector on the graphics adapter.
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• If you have a digital video interface (DVI) monitor, your computer must have
an adapter installed that supports the DVI monitor. Connect the cable to the
connector as shown.
• If you only have a DVI connector on the graphics card and the monitor only
has a VGA connector, these two connectors can be connected with a DVIVGA commutator.
1.3.5 If you have audio devices, attach them using the
following instructions.
Audio line-in This connector receives audio signals from an external audio
device, such as a stereo system.
Audio line-out This connector sends audio signals from the computer to
external devices, such as powered stereo speakers.
Microphone Use this connector to attach a microphone to your
computer when you want to record sound or if you use
speech-recognition software. This connector might be
located on the front of the computer.
Headphone Use this connector to attach headphones to your computer
when you want to listen to music or other sounds without
disturbing anyone. This connector might be located on the
front of the computer.
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1.3.6 Audio configuration instruction: (This instruction is only for
the pc model which mainboard supports audio transforming
from 2.0 stereo to 5.1 surround.)
This model of computer supports transforming stereo sound into 5.1 surround
sound.
Use the following guides when connecting to the 5.1 surround audio device:
Front channel
Surround
Center-LEF
Blue line-in connector
Green line-out connector
Pink Mic-in connector
The configurations are as followings:
1. Right click the Sound icon in system property bar and select sounds option to
setup the sounds in the pop-up dialog box.
2. Select a playback device from the playback dialog box, and then click configure
button to configure it.
3. Select 5.1 surround from audio channels in the pop-up speaker setup dialog
box to proceed with the speaker setup by following as prompted.
4. After the configuration, 5.1 surround can be used.
Note: If the audio configuration interfaces in above are different from your
actual computer, you may use above steps as reference to configure the
5.1 surround audio device in your actual audio configuration interface and
read the electronic Help information for further assistance.
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1.3.7 If you have powered speakers with an adapter:
(This picture is only a sketch print, it does not show the actual figure of the speaker)
a. Connect the cable that runs between the speakers, if necessary. On some
speakers, this cable is permanently attached.
b. Connect the adapter cable to the speaker, if necessary. On some speakers, this
cable is permanently attached.
c. Connect the speakers to audio line-out port on the computer.
d. Connect the adapter to the power source.
1.3.8 If you have powered speakers without an adapter:
(This picture is only a sketch print, it does not show the actual figure of the speaker)
a. Connect the cable that runs between the speakers, if necessary. On some
speakers, this cable is permanently attached.
b. Connect the cable to the speaker, if necessary. On some speakers, this cable is
permanently attached.
c. Connect the speakers to audio line-out port on the computer.
d. Connect the plug to the power source.
Note: Some models are not equipped with external speaker.
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1.3.9 Connect any additional devices that you have. Your
computer might not have all connectors that are shown.
1394
USB connector Use this connector to attach a device that requires a USB
connection.
Serial connector Use this connector to attach an external modem, serial
printer, or other device that uses a 9-pin serial connector.
S-Video Use this connector to attach a television set that has a
S-Video connector.
TV-Tuner
connector
Only supported on systems with optional TV tuner card.
Ethernet Use this connector to attach the computer to an Ethernet-
type local area network
IEEE 1394 This connector offers connection to several types of
consumer electronics, including digital audio devices and
scanners.
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1.3.10 Connect the WiFi antenna to WiFi card connector.
(This connector only equipped on the model with WiFi card. For more
information about this connector, see WM600-B-LO Wireless 802. 11b/g
Wireless PCI-E Adapter Card User Manual.)
WiFi antenna connector — To connect the computer to a wireless network.
Screw the WiFi antenna on the WiFi card connector if the model you
purchased is equipped with the WiFi card.
Note: Wifi card cannot be used to connect to network in Lenovo Rescue
System. Please update virus package via Onekey Antivirus in Lenovo
Rescue System with cable network.
1.3.11 Connect the power cords properly to ground electrical
outlets.
1.3.12 If your computer is equipped with Memory Card Reader
Connector, it is able to read/write data from
Micro Drive, Compact Flash type I&II
xD picture card
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Memory stick, Memory stick pro, Memory stick duo, Memory stick pro
duo , Memory stick select, Magic gate memory stick, Magic gate memory
stick duo
Secure Digital Card, SD High Capacity, Mini Secure Digital card, Mini SD
High Capacity
Multi Media Card, Reduce Size Multi Media Card, Multi Media Card Plus,
Multi Media Card Mobile, SD High Speed, MMC High Speed.
Micro Secure Digital,
Micro Multi Media Card,
Micro Secure Digital HC,
M2.
1.3.13 Keyboard and Mouse (wired)
L
V
T
L
V
T
LVT —— After entering Windows, press this key to launch the LVT (Lenovo
Vantage Technology) program, Lenovo’s pre-loaded Home PC software.
In addition to its own functions, the LVT program will allow you to start
other Windows compatible software, specially configured to run on this
model of computer.
F2 —— Your computer has the Lenovo Rescue System installed. To learn more
about this program, turn on the computer, and when the Lenovo logo
appears, press the F2 key and the Lenovo Rescue System will open.
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1.4 Power Dial
The Power Dial feature allows your computer to adjust to different modes, thus
providing you with varied experiences during operations.
T
U
R
B
O
TURBO mode
A
U
T
O
AUTO mode
C
O
O
L
COOL mode
Operation of the Power Dial
The Power Dial function supports three operating modes: the AUTO mode,
the TURBO mode and the COOL mode. System resources are optimized by
toggling among those three different modes. Different modes are used for different
applications.
Display the main screen of software
Double click the Power Dial icon in the Quick Launch bar.
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Open the running status
for each component
under the Mode Switch:
GPU — Show the
percentage of
the current GPU
clock frequency
against the nominal
maximal GPU clock
frequency.
CPU — Show the
percentage of
the current CPU
clock frequency
against the nominal
maximal CPU clock
frequency.
ODD — The status of the
optical drive.
HDD — The status of the
hard disk drive.
A
U
T
O
AUTO mode
AUTO
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TURBO
Each component operates
as shown in the adjacent
picture. The values might
vary because each model is
configured differently.
AUTO
Each component operates as
it is displayed in the picture.
The numeric values might
vary because each model is
configured differently.
T
U
R
B
O
TURBO mode
TURBO
Runs at full speed. The
system achieves its optimal
performance.
Turn the Power Dial knob to
the TURBO position.
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If other applications such as the burner program or some game software change
the parameter settings for the COOL mode when it is launched, a prompt dialog
box will pop up indicating that your “COOL settings” has been changed. In this
case, click OK.
To restore the previous COOL mode, exit other applications then turn the Power
Dial knob mounted on the chassis, to the COOL mode.
Notes:
• When you are running large games or programs that consume a high
proportion of the system resources, you should choose TURBO mode. This
will allow you to achieve optimal performance.
• When the ODD status is shown as ‘QUIET’, it indicates that the current
maximal data CD reading speed is lower than the nominal maximal reading
speed of the ODD.
C
O
O
L
COOL mode
COOL
The CPU runs at low
frequency. The system
consumes minimum power.
Turn the Power Dial knob to
the COOL position.
COOL
Each component operates
as shown in the adjacent
picture. The values may
vary because each model is
configured differently.
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2
3
4
5
Chapter
Using the Rescue System
This chapter contains the following
topics:
ÿ
OneKey Recovery
ÿ
Driver and Application Installation
ÿ
System Setup
ÿ
System Backup
ÿ
System Recovery
ÿ
Create Recovery Disc
Attention: Using this program will result in
a loss of data.
• You can recover the C drive of the computer
to the factory default settings or to the
last system backup status using
OneKey
Recovery. With this operation, all of the
existing data on drive C will be lost, whereas
the content and format of the other partitions
of the hard disk drive will remain unchanged.
• If you want to install an operating system
with the Windows Recovery DVD and back it
up with
OneKey Recovery, you must format
the C partition in NTFS format and install
the operating system on the C partition.
Otherwise, the OneKey Recovery system
cannot run.
User Guide
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Note about the service partition:
The files and relevant data used by the rescue system are saved in the service
partition. Deleting this partition will make the rescue system unusable. For more
detailed information, see the following instructions:
By selecting Control Panel → Administrative Tools → Computer Management
→
Disk Management, you can see the service partition, which must not be
deleted.
Note: The recovery files and relevant data used by the rescue system are
saved in the service partition. If the service partition is deleted or damaged
by someone other than authorized Lenovo servicers, Lenovo will not be
liable for any losses arising there from in any way.
2.1 OneKey Recovery
OneKey Recovery is an easy-to use application. You can use it to restore your
computer to the system default or a previously backed up state.
Detailed Operation Procedure
1. Turn on the computer. When the Lenovo logo appears, press the F2 key on the
keyboard to start the Rescue System, then you can select OneKey Recovery.
Note: System Recovery will overwrite all of the data on drive C. To prevent
loss of data, be sure to back up relevant data before performing system
recovery.
2. Follow the onscreen instructions to select the backup task you want to restore
from and disk you want to install operation system, and press Next to start
restoration.
3. Please wait during the process of system recovery. Do not interrupt the
operation during the recovery process.
4. After the system is recovered successfully, the software prompts to restart the
computer. Restart the computer and enter the system.
2.2 Driver and Application Installation
The Driver and Application Installation function in the rescue system provides a way
for the user to conveniently re-install all of the Lenovo applications and drivers that
were shipped with your Lenovo hardware.
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Method 1: Automatic Installation
Turn on the computer. When the Lenovo logo appears, press the F2 key on the
keyboard to start the Rescue System, then select Drivers and Application
Installation.
Follow the screen prompts to install the Lenovo Drivers and Application Installation.
Click Install to start installing the Lenovo Drivers and Application Installation.
The system will restart. After the system has restarted, the installation process will
continue until completion.
Method 2: Manual Installation
In the Windows system, Click Start → All Programs → Lenovo → Lenovo
Drivers and Application Installation.
After starting the procedure, install all the drivers and software manually according
to the prompts.
Notes:
1. It is recommended not to install the software which is already on the
computer.
2. Before accessing the operating system, make sure that the Drivers and
Application installation has been installed automatically. After that, the
manual installation function can be used.
2.3 System Setup
System Setup configures the network configuration for the Lenovo Rescue
System to ensure your Rescue System can connect to internet. In addition, System
Setup sets and manages all passwords for the Lenovo Rescue system.
2.3.1 Launch
Turn on the computer. When the Lenovo logo appears, press the F2 key to launch
Rescue System. Then select System Setup.
2.3.2 Network Settings
Depending on the network access mode of the computer, select “ADSL” or “LAN
Connection” in the network connection modes.
1. If you select “ADSL,” input the username and password of the ADSL
connection.
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2. If you select “LAN connection,” configure the IP address and proxy server of the
LAN.
2.3.3 Password Management
Password Management allows you to set the password for Lenovo Rescue
System and manage it.
The default password is blank.
Set a password when you access the Password Management for the first time.
If you don’t want to set a password, access the system directly and operate
accordingly.
2.4 System Backup
Back up your system partition to an image file. In case of a system failure, you can
restore your system from this image file.
In the Windows system, click Start → All Programs → Lenovo → Lenovo
Rescue System.
After starting the procedure, click System Backup to back up your system
partition according to the prompts.
2.5 System Recovery
Reboot your computer into the system recovery environment. You can choose to
restore to a system backup point or the initial state.
2.6 Create Recovery Disc
Create a bootable recovery disc from current system. These recovery discs are
used to boot your computer and will guide you through the entire restoration
process.
In the Windows system, click Start → All Programs → Lenovo → Lenovo
Rescue System.
After starting the procedure, click Create Recovery Disc to create a bootable
recovery disc from current system.
Follow the screen prompts to create recovery discs.
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2
3
4
5
Chapter
Using the Computer Software
This chapter contains the following
topics:
ÿ
Computer software instructions
Note: The interface and function of each
of these features are subject to the actual
software that was shipped with the
computer model that you purchased.
User Guide
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3.1 Power2Go - Burning Discs (This software only can be
used on model with a rewritable optical drive and Blu-ray
Burning Disc software is only equipped on the model with
Blu-ray Disc rewritable optical drive.)
Power2Go is the software for disc burning. It provides various burning tools that
enable you to easily store your files into CDs, DVDs or Blu-ray Discs.
Power2Go can make common data discs, music discs, video/photo discs and
mixed discs and bootable discs. It also supports disc duplication.
You can create a bootable CD, DVD, Blu-ray Disc, which you can use to boot your
computer from your disc drive if your operating system ever fails.
Note: This software does not support the burning of VCD audio.
3.1.1 Launch
1. Choose All Programs → Lenovo → Power2Go → Power2GoExpress from
the Start menu to launch the burner program.
2. The shortcut to launch the burner software is the block icon on the desktop. To
use the burner program, just drag and drop the files to be recorded onto their
appropriate data, music, or video icon.
3.1.2 Starting the burner software
1. Choose All Programs → Lenovo → Power2Go → Power2Go from the Start
menu to launch the burner program.
2. Choose a task for the burner from the task list. Then start the burner to record
files.
3. You can choose the medium to burn from the disc type, and then click the OK
icon to access the burner interface.
4. Select the file to be burned from the select source box, and then click the add
files icon to add your files into the disc compilation column. Click the burn icon
to start burning process.
3.1.3 Disc Utility
The burner also provides utility tools for preparing and processing various CDs and
DVDs, such as the recording of mirror files, erasing of discs, and conversion of
audio.
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3.1.4 Help
For more information about the use of Power2Go, click the Help icon.
3.2 WinDVD (Some models are equipped with WinDVD
software and the WinDVD Blu-ray software is only
equipped on the model with the Blu-ray optical drive.)
With WinDVD, you can play DVDs and VCDs.
To launch the player:
Choose All Programs → InterVideo WinDVD from the Start menu to launch the
player.
Click the “?” icon to obtain more information about WinDVD.
WinDVD Blu-ray Disc (BD) is the software for playing discs. It can play DVD
standard format discs and Blu-ray format discs with the optical drive.
The WinDVD player includes the following basic buttons:
— Play
— Move backward within the current track
— Pause
— Move forward within the current track
— Track list
— Stop
— Go to the previous track
— Eject
— Go to the next track
— Mute
— Volume
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3.3 Lenovo Healthcare Software
Lenovo Healthcare Software is a smart software platform that helps parents to
guide their children to use the computer correctly by protecting and providing a
healthy computing experience for them.
With the eyesight protection and brightness adjustment function, the Lenovo
Healthcare Software:
• Automatically monitors the distance between the child’s head and the computer
display during computer operation, and prompts the child to keep a proper
distance from the computer monitor.
• Automatically adjusts the display brightness of the computer according to the
ambient brightness.
• Helps the child keep a proper sitting posture while operating a computer. The
Lenovo Healthcare Software protects the healthy growth of childrens’ spines
and vision (Lenovo PC Bright Eye camera is required in order to use these
functions).
3.3.1 Eyesight Protection Setting
1. The Lenovo PC Bright Eye camera and Lenovo Healthcare Software work
together to maintain proper distance between the computer operator and
the computer display. It also automatically adjusts the display brightness to a
comfortable level thereby protecting the operator’s vision.
2. This function applies only to the computers equipped with a
Lenovo PC Bright
Eye camera and is available only after the camera is installed.
3. For details about installing
Lenovo PC Bright Eye camera, see “Installation
Guide for Lenovo PC Bright Eye Camera” in this document.
4. Before using this software, you need adjust the pitching angle of the web
camera to the appropriate position.
To use this software, do the following:
1) Click Start → All Programs → Lenovo USB2.0 UVC Camera → vmcap.
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2) Select Options → Preview from the pop-up window to display the image in the
video capture window.
Note: If there is no image display in the AMCAP video capture window,
please confirm that preview in the options has been checked.
3) Confirm that Devices → Vimicro USB 2.0 UVC PC Camera has been checked.
If there are other devices in this option, do not check them. Only choose the
“Vimicro USB2.0 UVC PC Camera” device, and the window should display the
camera image. An image, which is caught by Lenovo PC Bright Eye camera, will
be displayed in the video capture window. Adjust the position and pitch angle of
the camera to ensure the whole face is displayed in the video capture window.
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Now you have successfully configured the Lenovo PC Bright Eye camera with
Lenovo Health Care Software.
5. Click
Start → All Programs → Lenovo → Lenovo Healthcare Software.
6. Click
Eyesight Protection or Brightness Adjustment to adjust the camera.
3.3.2 Distance Setup
1. Select the display type according to the size of the display used.
2. Select Healthy Viewing Distance Selection to set the distance between the
computer operator and the computer display.
By default, a setting is selected. You can adjust the viewing distance according
to your requirement.
3. Select Response Time Setting to set the duration of time before an alarm is
given when the distance between the operator and the display is shorter than
the healthy viewing distance.
3.3.3 Brightness Adjustment
1. Adjust the display brightness according to the ambient brightness.
2. There are three levels of ambient brightness: Dim, Moderate, and Bright.
3. When you use the computer for the first time, you should set the proper display
brightness according to each level of ambient brightness.
4. For each level of the ambient brightness, the recommended display brightness
is selected by default. Please adjust your display brightness to a comfortable
level.
5. After the brightness setting is completed, the display brightness will be
automatically changed according to the current level of ambient brightness.
3.3.4 The Limitations of the Lenovo Bright Eye Camera
1. Ensure the lens of the camera is exposed and not covered.
2. Ensure your eyes are exposed and not covered.
(The function that detects the distance between the user and monitor is based
on the position of the user’s eyes. Therefore, if the eyes are covered or there is a
strong reflection, the distance detection may be affected.)
Wear glasses may affect the accuracy of the face image verification.
3. The limitation of the distance detection by the camera:
The minimum distance : about 20 centimters (7.90 inches)
The maximum distance : about 70 centimeters (27.55 inches)
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The pitch angle (the face rotary angle scope in the vertical):
Elevation angle: 20 degrees
Depression angle: 30 degrees
The horizontal rotary angle (the face rotary angle scope in the horizontal):
-20～+20 degrees
3.4 McAfee Security Center
McAfee VirusScan Center offers proactive PC security to prevent malicious attacks.
It also provides security against multi-pronged attacks by combining anti-virus,
anti-spyware and firewall technologies.
Note: Connect to the Internet before activation.
3.4.1 Using McAfee Security Center
Choose All Programs → McAfee → McAfee Security Center from the Start
menu to launch the antivirus software.
Or, Double click the McAfee Security Center on the desktop to launch the
antivirus software.
3.4.2 Scanning for Viruses
Click Scan on the Security Center home page. Select a task on the Scan Options
pane, Click Start to launch the scan program. Upon completion, the software will
pop up a system scanning report, which lists all virus files detected, and you can
then quarantine or delete them as required.
3.4.3 Check for updates
Click Update on the Security Center home page to check for updates.
Note: Connect to the Internet before upgrading.
3.4.4 Help and Support
For more information on the operation of Security Center, see product help
Information in the Help option. In the help document, you can learn more about
McAfee Security Center operation and settings.
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3.5 BackOn Track
The BackOn Track lets you easily back up important files to a disc, hard drive,
or other storage device. A Back Up Files project can be scheduled to run daily,
weekly, or monthly. Large backups are automatically spread across as many discs
as you need.
3.5.1 Using BackOn Track
Choose All Programs → Lenovo → FileBackup from the Start menu to launch
the BackOn Track software.
3.5.2 Back up files
Begin by selecting the drive, drive partition, or folder containing the files you like to
archive. You can choose to archive all the files in the selected path or just certain
types of files. Back up any files that have changed since a specified date, or create
a custom backup based on certain file extensions. Finally, schedule the project to
run on a regular basis, or begin backing up right away.
3.5.3 My Project
My projects is used to manage your saved backup projects. Any backup projects
that you have saved will be listed under My Projects.
3.5.4 Restore Files
The Restore Files project restores individual files and folders that you have
protected using the Back Up Files project. With Restore Files, you select a backup,
search for the file or folder you would like to restore, and then click Next. The files
will be restored to the location you choose.
3.5.5 Help
For more information on the operation of BackOn Track, see Product Help
Information in the Help option. In the help document, you can learn more about the
operation and settings of BackOn Track software.
3.5.6 File Backup button
After starting the Windows operating system, press the File backup button on the
top of the chassis to launch the BackOn Track software.
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2
3
4
5
Chapter
System Maintenance and
Recovery
This chapter contains the following
topics:
ÿ
Daily Maintenance and Tools Instructions
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4.1 Restoring the System
The system can develop problems due to erroneous operation or the installation of
additional software. If software problems develop in the originally installed software,
you can restore the system by using system backup and restoration features.
Note: The existing system settings will change after restoration. Check the
settings of the restored system to ensure they match settings that may be
critical to your needs.
Use the following procedure to restore the software to a known functional level:
1. Click
Start → All Programs → Accessories → System Tools → System
Restore.
2. Choose either the recommended restore point, or select a different recovery
time from the pop-up box. Choose the latest date when the system was running
properly.
Click
Next to continue.
3. The system will start restoration. When all processes run to completion, the
system displays a message informing you that the restore operation has
completed successfully.
4.2 Backup and Restore
For security purposes, you can back up the system status before you install
additional software, or otherwise modify system settings. To back up the system
status, do the following:
1. Click
Start → All Programs → Maintenance → Backup and Restore.
2. Select the location for your backup. Click
Next and follow the instructions to
continue.
4.3 Cleaning Up the Disk
Do the following periodically to clean up the disks and possibly enhance your
computer’s performance:
1. Click
Start → All Programs → Accessories → System Tools → Disk
Cleanup.
2. Choose the disk you want to clean up.
3. Click the
OK button to start the cleanup process.
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4.4 Checking For, and Correcting Disk Errors
To properly maintain your system, you should periodically check for and fix hard
disk errors by doing the following:
1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize,
then select Properties from the pop-up menu.
2. Select the
Tools tab, and then click Check Now.
3. Check your inspection items for the disk and click
Start.
Note: You cannot start error checking until the computer is restarted and
initialized.
4.5 Defragmenting the Disk(s)
Disk fragments are tiny unused storage areas scattered on the disk. The system
cannot directly reutilize these “blank” spaces and system performance can
decrease as system operations usually cause the number of unused storage gaps
to increase. To defragment your disk storage, do the following:
1. Right-click the icon for the hard disk drive (HDD) that you want to reorganize,
then select Properties from the pop-up menu.
2. Go to the Tools tab from disk Properties and select
Defragment Now.
3. Select the time and scheme to be used by the defragging program, then start
the defragmenting program. Depending on the amount of defragmentation on
the hard disk drive, this procedure can take a long time (sometimes more than
one hour).
4.6 Performing Daily Maintenance Tasks
Cleaning the computer components
Because many of the computer components consist of sophisticated integrated
circuit boards, it is very important to periodically clean around the computer
to prevent dust buildup. The cleaning supplies you need in order to clean the
components include: a vacuum cleaner, a soft cotton cloth, clear water (pure water
preferred) and cotton swabs.
Attention: Before you clean your computer, disconnect the computer
from the electrical outlet. Clean your computer with a soft cloth
dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
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Note: To avoid damaging the computer or display, do not spray cleaning
solution directly onto the display. Only use products specifically designed
for cleaning displays, and follow the instructions that are included with the
product.
The following are general methods for cleaning the components:
• You can use a soft cloth to remove dust on the surface of the computer, the
monitor, the printer, the speakers and the mouse.
• You can use a vacuum cleaner to clean in otherwise inaccessible corners.
• To clean the keyboard thoroughly, shut down the computer and scrub it gently
with a wet cloth.
• Do
not use the keyboard until it is dry.
Do not do any of the following:
• Allow water to enter the computer
• Use a heavily dampened cloth
• Spray water directly onto the surface of the monitor or inside of computer.
Daily attention should be given to LCD monitors. Use a dry cloth daily to brush
dust from the monitor and keyboard. Keep all surfaces clean and free of grease
stains.
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2
3
4
5
Chapter
Troubleshooting and Confirming
Setup
This chapter contains the following
topics:
ÿ
Troubleshooting and Problem Resolution
Note: The description of the TV-Tuner card
in this manual is only used for the machines
which have the TV-Tuner card. It does not
apply to those machines that do not have a
TV-Tuner card.
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Solving Problems
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
Note: The procedures in this document were written for the Windows
default view, so they may not apply if you set your Lenovo® computer to
the Windows Classic view.
5.1 Troubleshooting Display Problems
Problem: Blank screen or no image is displayed on the monitor
Troubleshooting and problem resolution:
1. Check that the monitor has been turned on; if not, press the Power button.
2. Check to see if the monitor power cord is loose; if so, securely plug the power
cord to the monitor.
3. Check that the signal cable to the monitor is securely connected to the
connector on the computer graphics card; if not, shut down the computer then
securely connect the signal cable of the monitor.
Problem: You need to change display property settings.
Setting display background and icon properties:
1. Right-click the desktop anywhere except over an icon, then select Personalize
from the pop-up menu.
2. From here, select the appropriate options to:
• Change the desktop background
• Select a screen saver
• Select colors and appearance options for icons and characters
• Set resolution and colors by using Display Settings options.
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Problem: Ripple on screen
Troubleshooting and problem resolution:
1. Check for devices located less than one meter from the computer such as
refrigerators, electric fans, electric dryers, UPSs, regulators, fluorescent lamps
or other computers that may be generating magnetic interference.
2. Move any interfering devices away from the computer.
3. If the problem persists, consult with Lenovo Service.
5.2 Troubleshooting Audio Problems
Problem: No sound from integrated speakers
Troubleshooting and problem resolution:
• Adjust the windows volume control — Double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted. Adjust the volume, bass, or treble controls to eliminate
distortion.
• Reinstall the audio driver
• Disconnect headphones from the headphone connector — Sound from the
speakers is automatically disabled when headphones are connected to the
computer’s side-panel headphone connector.
Problem: No sound from headphones
Troubleshooting and problem resolution:
• Check the headphone cable connection — Ensure that the headphone cable is
securely inserted into the headphone connector.
• Adjust the windows volume control — Click or double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
5.3 Troubleshooting Software Problems
Problem: You are unable exit a running program normally.
Troubleshooting and problem resolution:
1. Open the
Task Manager window by pressing Ctrl, Alt and Delete at the same
time.
2. Select the
Application tab, select the problem program, and then click the End
Task button.
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Problem: You need to install or uninstall a program.
Problem resolution:
During installation never abort the install process by powering the system off or
through other drastic means. This can cause system program disorder or even
failure during system initialization.
During the uninstall process, never directly delete the files or folders. This is
harmful to the system, and might cause a system-wide malfunction.
Use the following procedure to properly uninstall programs:
1. Back up all documents and system settings related to the program before
removing it.
2. If the program has its own uninstaller, run it directly to uninstall the program.
3. If the program does not have its own uninstaller, then select Control Panel from
Start menu.
4. From the Control Panel, choose Programs and Functions.
5. Find the applicable program from the Programs and Functions dialog box and
then select Uninstall/Modify.
6. Perform the instructions displayed to uninstall the software.
5.4 Troubleshooting Problems with Optical Drives and
Hard Disks
Problem: The Optical drive is unable to read a CD/DVD.
Troubleshooting and problem resolution:
1. Check to determine if there is an optical drive icon in the resource manager
of the operating system. If not, restart your computer. If there is still no icon,
contact Lenovo Service. Otherwise, continue with the next step of this
procedure.
2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload
the CD or DVD. Otherwise, continue with the next step of this procedure.
3. Check the specifications that came with your computer to confirm that this
optical drive is supposed to be able to read this type of CD or DVD.
4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as
one that was shipped with the computer.
5. If the known good CD cannot be read, visually check the operating side of the
CD/DVD for defects.
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Problem: The capacity of the hard disk, as indicated by the system, is less than
the nominal capacity.
Troubleshooting and problem resolution: For computers equipped with the
OneKey Recovery feature, the system recovery feature needs to occupy some
hard disk space. This may account for the apparent hard disk capacity deficit.
Further Technical Explanation: The nominal capacity of the hard disk is
expressed in the decimal system, 1000 bytes. But the actual hard disk capacity is
expressed in the binary system as 1024 bytes (For example, the nominal capacity
1G is 1000M, while the actual capacity 1G is 1024M).
The capacity of the hard disk shown in Windows can be calculated according to
the calculations in the following example:
The nominal capacity of the hard disk is 40G, while its actual capacity
should be: 40 x 1000 x 1000 x1000/ (1024 x 1024 x 1024) = 37G.
If the Service partition of 3G - 3 x 1000 x 1000 x 1000/ (1024 x 1024
x1024) = 2.79G is subtracted, the capacity of the hard disk shown in the
system can be obtained.
The capacity of the hard disk as calculated using this method may be slightly
different from the actual capacity due to the rounding of totals.
5.5 Special considerations for troubleshooting Windows
Record the following information that may later be useful in troubleshooting system
problems:
1. The serial number of the software. The serial number was shipped with the
computer and was provided separately by the manufacturer. The Help Center is
unable to retrieve this number.
2. The drivers for this computer model only support the Windows 7 system.
3. When you use the Windows Media Center to watch TV, be particularly attentive
to the following:
• In the following two situations, you must re-save a channel list:
a. When you change your TV signal from digital to analog, your saved
channel list for digital TV is deleted. When you want to watch digital TV
again, you must create and save a new channel list.
b. When you change your TV signal from analog to digital, your saved
channel list for analog TV is deleted. When you want to watch analog TV
again, you must create and save a new channel list.
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• Before you can watch teletext programming, you must set the TV tuner input
signal to analog.
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