Lenovo ideacentre AIO 310-20 ASR, ideacentre AIO 310-20IAP Hardware Maintenance Manual [en, ar, bg, cs, da, de, el, es, et, fi, fr, he, hr, hu, it, ja, ko, nb, nl, pl, pt, ro, ru, sk, sl, sr, sv, th, tr, uk, zh]

All-In-One310DesktopHardwareMaintenance
Manual

MachineTypes:F0CK[AIO310-20ASR/EnergyStar]/F0CL[AIO
310-20IAP/EnergyStar]

All-In-One310Desktop
HardwareMaintenanceManual

MachineTypes:F0CK[AIO310-20ASR/EnergyStar]/F0CL[AIO
310-20IAP/EnergyStar]

FirstEdition(August2016)14th

©CopyrightLenovo2016,2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925

Contents

Chapter1.Aboutthismanual.....1

ImportantSafetyInformation.........1

Chapter2.Safetyinformation.....3

Generalsafety...............3

Electricalsafety..............3

Safetyinspectionguide...........5

Handlingelectrostaticdischarge-sensitive

devices.................5

Groundingrequirements...........6

Safetynotices...............6

Chapter3.Generalinformation....9

Specifications...............9

Chapter4.GeneralCheckout.....11

Chapter5.UsingtheSetupUtility...13

StartingtheLenovoBIOSSetupUtilityprogram.13

Viewingandchangingsettings........13

Usingpasswords..............13

Enablingordisablingadevice........15

Selectingastartupdevice..........16

Changingbootingmode...........17

ExitingtheLenovoBIOSSetupUtilityprogram..17

Chapter6.Symptom-to-FRUIndex..19

Harddiskdrivebooterror..........19

PowerSupplyProblems...........19

POSTerrorcodes.............20

Undeterminedproblems...........20

Chapter7.Locatingcomponentsand

connectors..............21

Locatingconnectors,controlsandcomponents.21

Hardwarecomponents...........24

Chapter8.Replacinghardware....27

Generalinformation.............27

Replacingthekeyboardandmouse......28

Replacingthepoweradapter.........28

Removingtherearcover...........29

Replacingamemorymodule.........30

Replacingtheharddiskdrive.........31

Replacingtheopticaldrive..........32

ReplacingtheWi-Ficard...........33

Replacingthespeakersystem........34

Replacingthepowerswitchboard.......35

ReplacingtheI/OShielding..........36

Replacingthemotherboardortheheat-sink

module.................37

Replacingthecameraandmicrophonemodule..38

ReplacingtheLEDpanel...........40

Chapter9.FRUlists-AIO-310ASR...43

Chapter10.FRU

lists-AIO-310-20IAP..........49

Chapter11.AdditionalService

Information..............55

©CopyrightLenovo2016,2016

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ivAll-In-One310DesktopHardwareMaintenanceManual

Chapter1.Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforAll-In-One310desktopcomputerlistedonthe
cover.ItisintendedonlyfortrainedservicerswhoarefamiliarwithLenovocomputerproducts.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.

ThedescriptionoftheTV-tunercardinthismanualappliesonlytocomputerswithaTV-tunercardinstalled.
ItdoesnotapplytocomputerswithoutaTV-tunercard.

ImportantSafetyInformation

BesuretoreadallCAUTIONandDANGERsectionsinthismanualbeforefollowinganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd’exécuter
lesinstructions.

LesenSieunbedingtalleHinweisevomT yp“ ACHTUNG”oder“VORSICHT”indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaA TTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni

Certifique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.

©CopyrightLenovo2016,2016

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2All-In-One310DesktopHardwareMaintenanceManual

Chapter2.Safetyinformation

Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.

Generalsafety

Followtheserulestoensuregeneralsafety:

•Keeptheareasaroundthecomputerclearandcleanduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallyacrossbothfeet.

3.Liftslowly.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lbs.)orobjectsthatyouthink
aretooheavyforyou.

•Donotperformanyactionthatwouldcreateahazardforthecustomer,orwouldmakethecomputer
unsafe.

•Beforeyoustartthecomputer,ensurethatotherservicerepresentativesandcustomerpersonnelarenot
inapositionthatwouldcreateahazardforthem.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicingthe
computer.

•Keepyourtoolcaseawayfromareasthatpeoplemaywalkthroughtoensureno-onetripsoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,tieorfastenitback.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drillingsoldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reattachallcoverscorrectlybeforereturningthecomputertothecustomer.

Electricalsafety

CAUTION:
Electricalcurrentfrompower ,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnectanyattachedpowercords,telecommunication
cables,networkcables,andmodemcablesbeforeyouopenthecomputercovers,unlessinstructed
otherwiseintheinstallationandconfigurationprocedures.

©CopyrightLenovo2016,2016

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Observethefollowingruleswhenworkingonelectricalequipment.

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershaverubber
floormatsneartheirequipmentthatcontainsmallconductivefiberstodecreaseelectrostaticdischarge.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:

–Performingamechanicalinspection

–Workingnearpowersupplies

–RemovingorinstallingFieldReplaceableUnits(FRUs)

•Beforeyoustarttoworkonthecomputer,unplugthepowercord.Ifyoucannotunplugit,askthe
customertopower-offtheelectricaloutletthatsuppliespowertothemachineandtolocktheelectrical
outletintheoffposition.

•Ifyouneedtoworkonacomputerthathasexposedelectricalcircuits,observethefollowingprecautions:

–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalfloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofthemaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolstoensuretheyaresafetouse.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsarewetfloors,
non-groundedpowerextensioncables,conditionsthatmaycauseorallowpowersurges,andmissing
safetygrounds.

•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thissurfaceis
conductive,andtouchingalivecircuitcancausepersonalinjuryanddamagetothecomputer.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
positionsinacomputer:

–Powersupplyunits

–Pumps

–Blowersandfans

–Motorgenerators

andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)

•Ifanelectricalaccidentoccurs:

–Usecaution;donotbecomeavictimyourself.

4All-In-One310DesktopHardwareMaintenanceManual

–Switchoffpower.

–Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentialhazardsposedbytheseproducts.
Eachcomputer,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusersand
servicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshouldbe
usedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.

Ifanyhazardsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeandwhetheryou
cancontinuewithoutfirstresolvingtheproblem.

Considerthefollowingitemsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Theguideconsistsofaseriesofstepspresentedasachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.

b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.

c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobvioushazards,suchasmetalfilings,contamination,waterorother
liquids,orsignsoffireorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthecomputer,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

Chapter2.Safetyinformation5

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeoplewhilehandlingthepart.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Y oucanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheACplugonAC-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.

Safetynotices

TheCAUTIONandDANGERsafetynoticesinthissectionareprovidedinthelanguageofEnglish.

DANGER

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconfiguration
ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connectanyequipmentthatwillbeattachedtothisproducttoaproperlywiredoutlet.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceoffire,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationscables,networkcables,andmodem

cablesbeforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationand
configurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,or
openingcoversonthisproductorattacheddevices.

6All-In-One310DesktopHardwareMaintenanceManual

ToConnect

1.TurneverythingOFF .

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

ToDisconnect

1.TurneverythingOFF .

2.First,removepowercordsfromoutlets.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.

Donot:

•Throwintoorimmerseinwater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Thesediodesemitradiationwhenopen.Donotstareintothebeam,donotviewdirectlywith
opticalinstruments,andavoiddirectexposuretothebeam.

Chapter2.Safetyinformation7

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

1

2

CAUTION:
Usesafepracticeswhenlifting.

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

CAUTION:
Donotplaceanyobjectweighingmorethan82kg(180lbs.)ontopofrack-mounteddevices.

8All-In-One310DesktopHardwareMaintenanceManual

Chapter3.Generalinformation

Thischapterprovidesgeneralinformationthatappliestoallcomputermodelscoveredbythismanual.

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

Thissectionliststhephysicalspecificationsforyourcomputer .

TypeAll-In-One310DesktopComputer

Thissectionliststhephysicalspecifications.

Environment

Airtemperature:

Operating:10°to35°C

Transit:-20°to55°C

Humidity:

Operating:35%to80%

Transit:20%to90%(40°C)

Altitude:86KPato106KPa

Electricalinput:

Inputvoltage:90V-264V(AC)

Inputfrequency:47Hz-63Hz

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10All-In-One310DesktopHardwareMaintenanceManual

Chapter4.GeneralCheckout

Attention:Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartup

sequencemayhavebeenchanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,or
formatting.Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconflictisfoundbyanapplication,theoperatingsystem,or
both.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftwarepackage.

Usethefollowingproceduretohelpdeterminethecauseoftheproblem:

1.Power-offthecomputerandallexternaldevices.

2.Checkallcablesandpowercords.

3.Setalldisplaycontrolstothemiddleposition.

4.Power-onallexternaldevices.

5.Power-onthecomputer.

•Lookfordisplayederrorcodes.

•Lookforreadableinstructionsoramainmenuonthedisplay.

Ifyoudidnotreceivethecorrectresponse,proceedtostep6.

Ifyoudidreceivethecorrectresponse,proceedtostep7.

6.Ifoneofthefollowinghappens,followtheinstructiongiven:

•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes” .

•Ifthecomputerhangsandnoerrorisdisplayed,continueatstep7.

7.Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.

©CopyrightLenovo2016,2016

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12All-In-One310DesktopHardwareMaintenanceManual

Chapter5.UsingtheSetupUtility

TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.

StartingtheLenovoBIOSSetupUtilityprogram

TostarttheLenovoBIOSSetupUtilityprogram,dothefollowing:

1.Ifyourcomputerisalreadyonwhenyoustartthisprocedure,shutdowntheoperatingsystemand
turnoffthecomputer.

2.PressandholdtheF1keythenturnonthecomputer.WhentheLenovoBIOSSetupUtilityprogramis
displayed,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogrammenu
willnotbedisplayeduntilyoutypeyourpassword.Formoreinformation,see“Usingpasswords.”

Viewingandchangingsettings

SystemconfigurationoptionsarelistedintheLenovoBIOSSetupUtilityprogrammenu.Tovieworchange
settings,see“StartingtheSetupUtilityprogram.”

YoumustusethekeyboardwhenusingtheLenovoBIOSSetupUtilitymenu.Thekeysusedtoperform
varioustasksaredisplayedonthebottomofeachscreen.

Usingpasswords

YoucanusetheLenovoBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedpersons
fromgainingaccesstoyourcomputeranddata.See“StartingtheSetupUtilityprogram.”Thefollowing
typesofpasswordsareavailable:

•AdministratorPassword

•Power-OnPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,ifyoudecidetosetpasswords,read
thefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationoflettersandnumbersupto16characters(a-zand0-9).Forsecurity
reasons,itisagoodideatouseastrongpasswordthatcannotbeeasilycompromised.Wesuggestthat
passwordsshouldfollowtheserules:

•Forastrongpassword,use7-16charactersandamixoflettersandnumbers.

•Donotuseyournameoryourusername.

•Donotuseacommonwordoracommonname.

•Usesomethingsignificantlydifferentfromyourpreviouspassword.

Attention:AdministratorandPower-Onpasswordsarenotcasesensitive.

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