Lenovo E565, E560 User Manual

HardwareMaintenanceManual

ThinkPadE560andE565

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation

underAppendixA“Notices”onpage109.

FirstEdition(November2015)

©CopyrightLenovo2015.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............2

Safetyinspectionguide............3

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices(multilingualtranslations)......4

Lasercompliancestatement(multilingual

translations)................18

Chapter2.Importantservice

information..............25

StrategyforreplacingFRUs.........25

Strategyforreplacingaharddiskdriveora

solid-statedrive............25

Importantnoticeforreplacingasystem

board................26

Howtouseerrorcodes.........26

StrategyforreplacingFRUsforCTO,special-bid,

andstandardmodels............26

Productdefinition............26

FRUidentification...........26

Chapter3.Generalcheckout.....29

Whattodofirst..............29

Checkoutguide..............30

LenovoSolutionCenter.........30

Quicktestprograms...........30

UEFIdiagnosticprogram.........31

Bootablediagnosticprograms.......32

Powersystemcheckout...........33

Checkingtheacpoweradapter......33

Checkingoperationalcharging......33

Checkingthebatterypack........34

Checkingthecoin-cellbattery.......34

Chapter4.Relatedservice

information..............37

RecoveryoverviewfortheWindows7operating

system..................37

Creatingandusingarecoverymedia....37

Performingbackupandrecoveryoperations.38
UsingtheRescueandRecoveryworkspace.39

Creatingandusingarescuemedium....40

Reinstallingpreinstalledapplicationsand

devicedrivers.............41

Solvingrecoveryproblems........42

RecoveryoverviewfortheWindows10operating

system..................42

Resettingyourcomputer.........42

Usingadvancedstartupoptions......43

RecoveringyouroperatingsystemifWindows

10failstostart.............43

CreatingandusingarecoveryUSBdrive..43

Passwords................44

Power-onpassword...........44

Harddiskpassword...........44

Supervisorpassword..........44

Howtoremovethepower-onpassword...45
Howtoremovetheharddiskpassword...45

Powermanagement............46

Screenblankmode(fortheWindows7

operatingsystemonly)..........46

Sleepmode..............46

Hibernationmode...........46

Symptom-to-FRUindex...........47

Numericerrorcodes..........48

Errormessages............49

Beepsymptoms............50

No-beepsymptoms...........50

LCD-relatedsymptoms.........50

Intermittentproblems..........51

Undeterminedproblems.........51

Chapter5.Statusindicators.....53

Chapter6.Specialkeys........55

Chapter7.Locations.........57

Locatingcomputercontrols,connectors,and

indicators.................57

Frontviewformodelswitha2Dcamera...57
Frontviewformodelswitha3Dcamera...58

Rearview...............59

Bottomview..............59

LocatingFRUsandCRUs..........59

MajorFRUsandCRUs..........61

LCDFRUsandCRUs..........63

MiscellaneouskitsandotherFRUs.....65

LookingupFRUinformation.........65

Chapter8.FRUreplacement

notices................67

Screwnotices...............67

©CopyrightLenovo2015

i

Retainingserialnumbers...........68

Restoringtheserialnumberofthesystem

unit.................68

RetainingtheUUID...........69

Chapter9.Removingorreplacinga

FRU..................71

Generalguidelines.............71

1010Lenovo-OneLink-connectorcover.....72

1020Batterypack.............72

1030Largebottomcover..........73

1040Smallbottomcover..........74

1050Opticaldriveoroptical-drivebaybezel...75

1060Memorymodule............76

1070Harddiskdriveassemblyorsolid-statedrive

assembly.................77

1080WirelessLANcard...........79

1090Coin-cellbattery............81

1110Keyboard..............81

1120Keyboardbezelassembly........83

1130Systemboardandthermalfan......86

1140dc-in/USB-connectorboardwithcable...91

1150Audioconnectorcardwithcable.....92

1160Speakerassembly...........93

1170LCDunit...............94

1180Basecoverassembly..........97

2010LCDbezel..............100

2020LCDpanel..............100

2030LCDhinges..............102

2040Camera/microphonemoduleformodelswith

a2Dcamera...............103

2050Cameraandmicrophonemodulesformodels

witha3Dcamera.............104

2060LCDcables..............105

2070WirelessLANassemblyandLCDrear

cover..................106

AppendixA.Notices.........109

Electronicemissionnotices..........110

Trademarks................110

AppendixB.Abbreviationand

acronymtable............111

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

ThinkPadE560

ThinkPadE565

Machinetype(MT)20EVand20EW

Machinetype(MT)20EY

®

product:

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:

ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1

andChapter2“Importantserviceinformation”onpage25.

©CopyrightLenovo2015

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsthefollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea
ThinkPadnotebookcomputer.

•“Generalsafety”onpage1

•“Electricalsafety”onpage2

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

•“Lasercompliancestatement(multilingualtranslations)”onpage18

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthatyou
thinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing,becausemetal
objectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.

©CopyrightLenovo2015

1

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

•Manycustomershave,neartheirequipment,rubberfloormatsthatcontainsmallconductivefibersto
decreaseelectrostaticdischarges(ESD).Donotusethistypeofmattoprotectyourselffromelectrical
shock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topoweroffthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Thatpersonmustbe

theretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

CAUTION:
Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalfloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweron:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Unitssimilartothoselistedabove

Thispracticeensurescorrectgroundingoftheunits.

2HardwareMaintenanceManual

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Youshouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.T urnoffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbetheauthorizedtypespecifiedforyourcomputer.Goto:

http://www.lenovo.com/serviceparts-lookup.

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Chapter1.Safetyinformation3

Notes:

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.

2.EnsurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

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Chapter1.Safetyinformation17

Lasercompliancestatement(multilingualtranslations)

Thelasercompliancestatementsinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

18HardwareMaintenanceManual

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24HardwareMaintenanceManual

Chapter2.Importantserviceinformation

Thischapterintroducesthefollowingimportantserviceinformationthatappliestoallmachinetypes
supportedbythismanual:

•“StrategyforreplacingFRUs”onpage25
–“Strategyforreplacingaharddiskdriveorasolid-statedrive”onpage25
–“Importantnoticeforreplacingasystemboard”onpage26
–“Howtouseerrorcodes”onpage26

•“StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels”onpage26
–“Productdefinition”onpage26
–“FRUidentification”onpage26

Important:

•AdvisecustomerstocontacttheLenovo
obtainingorinstallinganysoftwarefixes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone

•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalorreplacementproceduresfor
theLenovoauthorizedservicetechniciansareavailableat:
http://www.lenovoservicetraining.com/ion/

®

CustomerSupportCenteriftheyneedanyassistancein

StrategyforreplacingFRUs

Beforereplacingparts:

Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforeyoureplaceany
FRUslistedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbeforeyou
completetheserviceaction.

Todownloadandinstallsoftwarefixes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDrivers
andfollowtheinstructionsonthescreen.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.

Strategyforreplacingaharddiskdriveorasolid-statedrive

Alwaystrytorunalow-levelformatoperationbeforereplacingaharddiskdriveorasolid-statedrive.This
willcauseallcustomerdataonthedrivetobelost.Ensurethatthecustomerhasacurrentbackupof
thedatabeforeyouperformthistask.

©CopyrightLenovo2015

25

Attention:Thedrivestartupsequenceinthecomputeryouareservicingmighthavebeenchanged.Be

extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect
drive,dataorprogramscanbeoverwritten.

Importantnoticeforreplacingasystemboard

Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan
causedamagetothosecomponents,andmaycauseasystemmalfunction.

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBallGridArray(BGA)chipset.

Howtouseerrorcodes

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,
beginthediagnosiswiththefirsterrorcode.Whatevercausesthefirsterrorcodemightalsocausefalse
errorcodes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedinthe“Symptom-to-FRU
Index”section.

StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels

ThistopicprovidesinformationaboutthemodeltypesandFRUidentification.

Productdefinition

Thistopicintroducesdifferentmodeltypesandhowtoidentifyeachtype.

DynamicConfigureT oOrder(CTO)model

ThismodelprovidestheabilityforacustomertoconfigureaLenovosolutionfromaWebsite,andhavethis
configurationsenttofulfillment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabeland
eSupportwillloadtheseproductsasthe4-characterMT,4-charactermodel,and2-charactercountrycode.
Themodelis“CTO1”andthedefaultcountrycodeis“WW”(example:20AACTO1WW).

Special-bidmodel

ThismodelisauniqueconfigurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique
MTMconsistsofa4-characterMT ,a4-charactermodel,andanumeric2-charactercountrycodeisprovided
tothecustomertoplaceorders(example:20AA000955).Thecountrycodeassignedisnumericanddoes
notdesignateaspecificcountryorregion.ThecustommodelfactsheetfortheMTMindicateswhichcountry
thespecial-bidMTMissetupfor.Special-bidofferingisnotgenerallyannounced.

Standardmodel

Standardmodels(fixedconfiguration)areannouncedandofferedtoallcustomers.TheMTMportionofthe
machinelabelconsistsofa4-characterMT,a4-charactermodel,andanalphabetic2-charactercountry
code.Thecountrycodeassignedisalphabeticandrepresentsadesignatedcountryorregion(example:
20AA0009UK).

FRUidentification

UseLenovoeSupporttoidentifymajorFRUs,FRUpartnumbers,andFRUdescriptionsforaproductat
anMT-serialnumberlevel.ExamplesofmajorFRUsareharddiskdrive,systemboard,andliquidcrystal
display(LCD).

26HardwareMaintenanceManual

ToidentifythemajorFRUsforaproduct,dothefollowing:

1.Goto:
http://support.lenovo.com/ibasepartslookup

2.T ypetheMachineT ypeandSerialNumberinthecorrespondingfields.

3.ClickSubmit.

eSupportalsocanbeusedtoviewthegeneralFRUlistforaproduct.TheFRUlistisagenerallistof
componentsanddoesnotcontainspecificmodelinformation.

TogetthegeneralFRUlistforaproduct,dothefollowing:

1.Goto:
http://www.lenovo.com/support

2.Followtheinstructionsonthescreentoselectaproduct.

3.ClicktheProduct&Partstab.

4.SelectSystemServicePartstoviewageneralFRUlist.

Chapter2.Importantserviceinformation27

28HardwareMaintenanceManual

Chapter3.Generalcheckout

Thischapterpresentsfollowinginformation:

•“Whattodofirst”onpage29

•“Checkoutguide”onpage30

•“Powersystemcheckout”onpage33

Somedescriptionsinthischaptermightnotapplytoyourparticularcomputer.

Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.

Importantnotes:

•Onlycertifiedtrainedpersonnelshouldservicethecomputer.

•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.

•WhenyoureplaceFRUs,itisrecommendedtousenewnylon-coatedscrews.

•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Drivesinthecomputer
thatyouareservicingsequencemighthavebeenaltered.Ifyouselectanincorrectdrive,dataorprograms
mightbeoverwritten.

•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,ensurethatthemodelof
themachineandtheFRUpartnumberarecorrect.

•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccurfora
varietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,ESD,orsoftware
errors.ConsiderreplacingaFRUonlywhenaproblemrecurs.IfyoususpectthataFRUisdefective,cleartheerror
logandrunthetestagain.Iftheerrordoesnotrecur,donotreplacetheFRU.

•BecarefulnottoreplaceanondefectiveFRU.

Whattodofirst

WhenyoureturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformorparts
returnformthatyouattachtoit:

1.Nameandphonenumberofservicetechnician

2.Dateofservice

3.Dateonwhichthemachinefailed

4.Dateofpurchase

5.Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms

6.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected

7.FailingFRUnameandpartnumber

8.Machinetype,modelnumber,andserialnumber

9.Customer'snameandaddress

Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthecomputerdamage
wascausedbymisuse,accident,modification,unsuitablephysicaloroperatingenvironment,orimproper
maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty
andsomesymptomsthatmightindicatethatthesystemwassubjecttostressbeyondnormaluse.

Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:

Thefollowingarenotcoveredunderwarranty:

•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped

•Scratched(cosmetic)parts

•Distortion,deformation,ordiscolorationofthecosmeticparts

©CopyrightLenovo2015

29

•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce

•Damagecausedbyliquidspilledintothesystem

•DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard

•Improperdiscinsertionoruseofanopticaldrive

•Diskettedrivedamagecausedbypressureonthediskettedrivecover,foreignmaterialinthedrive,
ortheinsertionofadiskettewithmultiplelabels

•Damagedorbentdisketteejectbutton

•Fusesblownbyattachmentofanonsupporteddevice

•Forgottencomputerpassword(makingthecomputerunusable)

•Stickykeyscausedbyspillingaliquidontothekeyboard

•Useofanincorrectacpoweradapteronlaptopproducts

Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:

•Missingpartsmightbeasymptomofunauthorizedserviceormodification.

•Checkforobviousdamagetoaharddiskdrive.Ifthespindleofaharddiskdrivebecomesnoisy,thehard
diskdrivemighthavebeendroppedorsubjecttoexcessiveforce.

Checkoutguide

UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadnotebook
computer.

Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon- ThinkPadproducts,
prototypecards,ormodifiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.

1.Identifythefailingsymptomsinasmuchdetailaspossible.

2.Verifythesymptoms.Trytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe
operation.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

TheLenovoSolutionCenterprogramisavailablefordownloadathttp://www.lenovo.com/diags.

ToruntheLenovoSolutionCenterprogram,gotoControlPanelandclickSystemandSecurity➙Lenovo-
SystemHealthandDiagnostics,andthenfollowtheinstructionsonthescreen.

FormoreinformationabouttheLenovoSolutionCenterprogram,refertothehelpinformationsystem
oftheprogram.

Quicktestprograms

Runthefollowingquicktestprogramstotroubleshootandresolvecomputerproblems,especiallywhenthe
computerdoesnothavetheLenovoSolutionCenterprograminstalled.

•LenovoHardDriveQuickTest

•LenovoMemoryQuickT est

•LenovoWirelessQuickTest

•LenovoPCIExpressQuickTest

•LenovoRAIDQuickTest

•LenovoMotherboardBusQuickT est

30HardwareMaintenanceManual

Lenovoprovidesthefollowingquicktestprograms:

Thequicktestprogramsareapplicableonthefollowingoperatingsystems:

•Microsoft

®

Windows

®

10

•MicrosoftWindows8.1

•MicrosoftWindows7

•MicrosoftWindowsXP

•MicrosoftWindowsServer

®

2003

•MicrosoftWindowsServer2008

Todownloadandinstallaquicktestprogram,gotohttp://www.lenovo.com/diagsandfollowtheinstructions
ontheWebsite.

Torunatestusingaquicktestprogram,dothefollowing:

1.GototheC:\SWTOOLS\ldiagdirectory.

2.Double-clickthelsc_lite.exefile.

3.WhentheUserAccountControlwindowopens,ifany,clickY es.

4.Selectthedeviceclasstobetested.

5.Selectthedevicestobetested.

6.Selectthetesttobeperformed.

7.Followtheinstructionsonthescreentostartthetest.Whenaproblemisdetected,information
messagesaredisplayed.Refertothemessagestotroubleshoottheproblem.

UEFIdiagnosticprogram

AUEFIdiagnosticprogramispreinstalledonthecomputer.Thisprogramenablesyoutoviewsystem
informationandtestsomehardwaredevicesinyourcomputer,suchasmemory,storagedevices,the
LCD,andsystemboardbuses.

ToruntheUEFIdiagnosticprogram,dothefollowing:

1.T urnonthecomputer.Ifthecomputercannotbeturnedon,goto“Powersystemcheckout”onpage33,
andcheckthepowersources.Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”onpage47
forerrorcodedescriptionsandtroubleshootinghints.

2.WhentheThinkPadlogoisdisplayed,repeatedlypressandreleasetheF10key.Themainscreenofthe
UEFIdiagnosticprogramisdisplayed.

3.Followtheinstructionsonthescreentousetheprogram.

ThefollowingtabledisplaysthemainitemsoftheUEFIdiagnosticprogram.Dependingonthemodel,
theitemsmightdifferslightly.

Chapter3.Generalcheckout31

Table1.ItemsonthemainscreenoftheUEFIdiagnosticprogram

TestsTools

•Memoryquicktest

•Memoryextendedtest

•Memorybitfadetest(180min)

•Quickstoragedevicetest

•LCDtest

•PCI-etest

•Motherboardbusestest

•Exitapplication

•Systeminformation

•Generateconfigurationfile

•Executefromconfigurationfile

•Recoverbadsectorstool

Note:Therecoverbadsectorstoolisonlyavailableoncomputersthathaveharddiskdrivesinstalled.

Bootablediagnosticprograms

IfthecomputeryouareservicingisnotinstalledwiththeUEFIdiagnosticprogram,youcandownloada
bootablediagnosticprogramfromtheLenovoSupportWebsite.Thebootablediagnosticprogramenables
youtoviewsysteminformationandtestsomehardwaredevicesinyourcomputer,suchasmemory,storage
devices,theLCD,andsystemboardbuses.Tousethebootablediagnosticprogram,youcancreatea
bootablediagnosticmediumusingaUSBdeviceordisc.

Tocreateabootablediagnosticmedium,dothefollowing:

1.Gotohttp://www.lenovo.com/diags.

2.ClickLenovoBootableDiagnostics.

3.FollowtheinstructionsontheWebsitetocreateabootablediagnosticmediumonaUSBdeviceordisc.

Tousethediagnosticmediumyouhavecreated,dooneofthefollowing:

•IfyouhavecreatedthebootablediagnosticmediumonaUSBdevice,dothefollowing:

1.AttachtheUSBdevicetothecomputer.

2.T urnonthecomputer.Ifthecomputercannotbeturnedon,goto“Powersystemcheckout”onpage
,andcheckthepowersources.Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”on

33
page47forerrorcodedescriptionsandtroubleshootinghints.

3.WhentheThinkPadlogoisdisplayed,repeatedlypressandreleasetheF12key.WhentheBoot

Menuwindowopens,releasetheF12key.

4.UsethearrowkeystoselectUSBHDDandthenpressEnter.Thediagnosticprogramlaunches.

5.Followtheinstructionsonthescreentousethediagnosticprogram.

•Ifyouhavecreatedthebootablediagnosticmediumusingadisc,dothefollowing:

1.T urnonthecomputer.Ifthecomputercannotbeturnedon,goto“Powersystemcheckout”onpage
,andcheckthepowersources.Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”on

33
page47forerrorcodedescriptionsandtroubleshootinghints.

2.Insertthediscintotheopticaldrive.

3.Restartthecomputer.

4.WhentheThinkPadlogoisdisplayed,repeatedlypressandreleasetheF12key.WhentheBoot

Menuwindowopens,releasetheF12key.

5.UsethearrowkeystoselectA T APICDx(x:0,1,...)andthenpressEnter.Thediagnosticprogram

launches.

6.Followtheinstructionsonthescreentousethediagnosticprogram.

32HardwareMaintenanceManual

Powersystemcheckout

(20V)

1

3

2

Toverifyifabatterypackoranacpoweradapterisfunctional,dothefollowing:

1.T urnoffthecomputer.

2.Removethebatterypack.

3.Connecttheacpoweradapter.

4.Checkthatpowerissuppliedwhenyouturnonthecomputer.

5.T urnoffthecomputer.

6.Disconnecttheacpoweradapterandinstallthechargedbatterypack.

7.Checkthatthebatterypacksuppliespowerwhenyouturnonthecomputer.

Ifyoususpectapowerproblem,seetheappropriateoneofthefollowingpowersupplycheckouts:

•“Checkingtheacpoweradapter”onpage33

•“Checkingoperationalcharging”onpage33

•“Checkingthebatterypack”onpage34

•“Checkingthecoin-cellbattery”onpage34

Checkingtheacpoweradapter

Ifyourcomputerfailsonlywhentheacpoweradapterisused,usethefollowinginstructions.

•Ifthepowerproblemoccursonlywhenthedockisused,replacethedock.

•Ifthesystem-statusindicatordoesnotblinkthreetimeswhenanacpowersourceisconnected,check
thepowercordoftheacpoweradapterforcorrectcontinuityandinstallation.

•Ifthecomputerdoesnotchargeduringoperation,goto“Checkingoperationalcharging”onpage33.

Tochecktheacpoweradapter,dothefollowing:

1.Unplugtheacpoweradaptercablefromthecomputer.

2.Measuretheoutputvoltageattheplugoftheacpoweradaptercable.

Pin

1+20

20

3

Note:Outputvoltageacrosspin2oftheacpoweradaptermightdifferfromtheoneyouareservicing.

3.Ifthevoltageisnotcorrect,replacetheacpoweradapter.

4.Ifthevoltageisacceptable,replacethesystemboard.

Note:Noisefromtheacpoweradapterdoesnotalwaysindicateadefect.

Voltage(Vdc)

Ground

Checkingoperationalcharging

Tocheckwhetherthebatterypackchargescorrectlyduringoperation,dothefollowing:

1.Dischargethebatterypackuntiltheremainingbatterypowerislessthan50%.

2.Connectthecomputertoacpowertochargethebatterypack.IfthebatterystatusiconintheWindows
notificationareaindicatesthatthebatteriesarenotcharging,removethebatterypackandletthem
returntoroomtemperature.

3.Reinstallthebatterypack.Ifthebatteriesarestillnotcharging,replacethebatterypack.

Chapter3.Generalcheckout33

4.Checkthebatterystatusiconagain.Ifthesameerrorstillexists,replacethesystemboard.Otherwise,

1(+)

2(+)

3

4

5

6(-)

7(-)

checktheoriginalbatterypack.See“Checkingthebatterypack”onpage34

.

Checkingthebatterypack

ThissystemsupportsonlybatteriesspeciallydesignedforthisspecificsystemandmanufacturedbyLenovo
oranauthorizedbuilder.Thesystemdoesnotsupportunauthorizedbatteriesorbatteriesdesignedforother
systems.Ifanunauthorizedbatterypackorabatterypackdesignedforanothersystemsisinstalled,the
systemwillnotcharge.

Attention:Lenovohasnoresponsibilityfortheperformanceorsafetyofunauthorizedbatteries,and
providesnowarrantiesforfailuresordamagearisingoutoftheiruse.

ThebatterystatusiconintheWindowsnotificationareadisplaysthepercentageofbatterypowerremaining.

Moveyourpointertothebattery-statusiconintheWindowsnotificationareatocheckthebatterystatus.
Thebattery-statusicondisplaysthepercentageofbatterypowerremainingandhowlongyoucanuse
yourcomputerbeforeyoumustchargethebattery.

Note:Ifthebatterypackbecomeshot,itmaynotbeabletocharge.Removeitfromthecomputerandleave
itatroomtemperatureforawhile.Afteritcoolsdown,reinstallandrechargeit.

Tocheckthebatterypack,dothefollowing:

1.Poweroffthecomputer.

2.Removethebatterypackandmeasurethevoltagebetweenbatteryterminals1(+)and7(-).Seethe
followingfigure:

Terminal

1,2+0to+12.6

6,7

Voltage(Vdc)

Ground(-)

3.Ifthevoltageislessthan+11.0Vdc,thebatterypackhasbeendischarged.

Ifthevoltageisstilllessthan+11.0Vdcafterrecharging,replacethebatterypack.

4.Ifthevoltageismorethan+11.0Vdc,measuretheresistancebetweenbatteryterminals5and7.
Theresistancemustbe4to30KΩ.Iftheresistanceisnotcorrect,replacethebatterypack.Ifthe
resistanceiscorrect,replacethesystemboard.

Checkingthecoin-cellbattery

Dothefollowing:

1.Poweroffthecomputer,andunplugtheacpoweradapterfromit.

2.T urnthecomputerupsidedown.

3.Removethebatterypack(see“1020Batterypack”onpage72).

4.Removethecoin-cellbattery(see“1090Coin-cellbattery”onpage81).

5.Measurethevoltageofthebattery.Seethefollowingfigure.

34HardwareMaintenanceManual

Wire

Red+2.5to+3.2

Black

Voltage(Vdc)

Ground

•Ifthevoltageiscorrect,replacethesystemboard.

•Ifthevoltageisnotcorrect,replacethecoin-cellbattery.

•Ifthecoin-cellbatterydischargesquicklyafterreplacement,replacethesystemboard.

Chapter3.Generalcheckout35

36HardwareMaintenanceManual

Chapter4.Relatedserviceinformation

Thischapterpresentsfollowinginformation:

•“RecoveryoverviewfortheWindows7operatingsystem”onpage37

•“RecoveryoverviewfortheWindows10operatingsystem”onpage42

•“Passwords”onpage44

•“Powermanagement”onpage46

•“Symptom-to-FRUindex”onpage47

ServiceWebsite:

Whenthelatestmaintenancedisketteandthesystemprogramservicediskettebecomeavailable,theywill
bepostedon:
http://www.lenovo.com/support

RecoveryoverviewfortheWindows7operatingsystem

ThissectionprovidesinformationabouttherecoverysolutionsprovidedbyLenovoontheWindows7
operatingsystem.

Notes:

•Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofasoftware­orhardware-relatedproblem.Somemethodsvarydependingonthetypeofyouroperatingsystem.

•Theproductontherecoverymediamightbeusedonlyforthefollowingpurposes:

–Restoretheproductpreinstalledonyourcomputer

–Reinstalltheproduct

–ModifytheproductusingtheAdditionalFiles

Topreventpotentialperformancerisksorunexpectedbehaviorthatmightbecausedbythenewharddisk
drivetechnology,itisrecommendedthatyouuseoneofthefollowingsoftwareprogramsforbackup:

•ThinkVantageRescueandRecoveryversion4.23orlater

•SymantecNortonGhostversion15orlater
TostarttheSymantecNortonGhostprogram,dothefollowing:

1.ClickStart➙Run.TheRunwindowopens.

2.T ypecmdinthefield.ThenclickOK.

3.T ypeghost-align=1mbandpressEnter.

•AcronisT rueImage2010orlater

•ParagonBackup&Recovery10Suitorlater,ParagonBackup&Recovery10Homeorlater

Creatingandusingarecoverymedia

Youcanuserecoverymediatorestoretheharddiskdriveorhybriddrivetothefactorydefaultsettings.
Recoverymediaareusefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethe
computer,orputthecomputerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asa
precautionarymeasure,itisimportanttocreaterecoverymediaasearlyaspossible.

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating
systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium
andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis
importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

©CopyrightLenovo2015

37

Creatingrecoverymedia

Thissectionprovidesinstructionsonhowtocreaterecoverymedia.

Note:YoucancreaterecoverymediausingdiscsorexternalUSBstoragedevices.

Tocreaterecoverymedia,clickStart➙AllPrograms➙LenovoThinkVantageTools➙FactoryRecovery

Disks.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

Thissectionprovidesinstructionsonhowtouserecoverymediaondifferentoperatingsystems.

•Y oucanuserecoverymediatorestorethecomputertothefactorydefaultsettingsonly.Y oucanuse
recoverymediatoputthecomputerinanoperationalstateafterallothermethodsofrecoveryhavefailed.

Attention:Whenyouuserecoverymediatorestorethecomputertothefactorydefaultsettings,allthe
filescurrentlyontheharddiskdriveorhybriddrivewillbedeletedandreplacedbythefactorydefault
settings.

Touserecoverymedia,dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB
storagedevice)tothecomputer,orinsertthebootdiscintoanexternalopticaldrive.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheBootMenu
windowopens,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

4.Followtheinstructionsonthescreentocompletetheoperation.

Notes:

1.Afterrestoringyourcomputertothefactorydefaultsettings,youmighthavetoreinstalldevicedrivers
forsomedevices.See“Reinstallingpreinstalledapplicationsanddevicedrivers”onpage41.

2.SomecomputerscomewithMicrosoftOfficeorMicrosoftWorkspreinstalled.Ifyouneedtorecover
orreinstallyourMicrosoftOfficeorMicrosoftWorksapplications,youmustusetheMicrosoftOffice
CDorMicrosoftWorksCD.ThesediscsareprovidedonlywithcomputerspreinstalledwithMicrosoft
OfficeorMicrosoftWorks.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdriveorhybriddrivecontents
includingtheoperatingsystem,datafiles,softwareprograms,andpersonalsettings.Y oucandesignate
wheretheRescueandRecoveryprogramstoresthebackup:

•Inaprotectedareaofyourharddiskdriveorhybriddrive

•OnanattachedexternalUSBharddiskdrive

•Onanetworkdrive

•Onrecordablediscs(anexternalrecordableopticaldriveisrequiredforthisoption)

Afteryouhavebackedupthecontentsontheharddiskdriveorhybriddrive,youcanrestorethecomplete
contentsoftheharddiskdriveorhybriddrive,restoreonlytheselectedfiles,orrestoreonlytheWindows
operatingsystemandapplications.

Performingabackupoperation

ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery
program.

38HardwareMaintenanceManual

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced

BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson
thescreentocompletethebackupoperation.

Performingarecoveryoperation

ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery
program.

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoveryprogrammainwindow,clicktheLaunchadvancedRescueandRecovery
arrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see
“UsingtheRescueandRecoveryworkspace”onpage39.

UsingtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdriveorhybrid
drivethatoperatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery
operationsevenifyoucannotstarttheWindowsoperatingsystem.Y oucanperformthefollowingrecovery
operationsfromtheRescueandRecoveryworkspace:

•Rescuefilesfromyourharddiskdrive,yourhybriddrive,orabackup

TheRescueandRecoveryworkspaceenablesyoutolocatefilesonyourharddiskdriveorhybriddrive
andtransferthemtoanetworkdriveorotherrecordablemedia,suchasaUSBdeviceoradisc.This
solutionisavailableevenifyoudidnotbackupyourfilesorifchangesweremadetothefilessinceyour
lastbackupoperation.Y oualsocanrescueindividualfilesfromaRescueandRecoverybackuplocated
onyourlocalharddiskdriveorhybriddrive,aUSBdevice,oranetworkdrive.

•RestoreyourharddiskdriveorhybriddrivefromaRescueandRecoverybackup

IfyouhavebackedupyourharddiskdriveorhybriddriveusingtheRescueandRecoveryprogram,you
canrestoretheharddiskdriveorhybriddrivefromaRescueandRecoverybackup,evenifyoucannot
starttheWindowsoperatingsystem.

•Restoreyourharddiskdriveorhybriddrivetothefactorydefaultsettings

TheRescueandRecoveryworkspaceenablesyoutorestorethecompletecontentsofyourharddisk
driveorhybriddrivetothefactorydefaultsettings.Ifyouhavemultiplepartitionsonyourharddiskdrive
orhybriddrive,youhavetheoptiontorestorethefactorydefaultsettingstotheC:partitionandleave
theotherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom
theWindowsoperatingsystem,youcanrestorethefactorydefaultsettingsevenifyoucannotstartthe
Windowsoperatingsystem.

Attention:IfyourestoretheharddiskdriveorhybriddrivefromaRescueandRecoverybackuporrestore
theharddiskdriveorhybriddrivetothefactorydefaultsettings,allfilesontheprimaryharddiskdriveor
hybriddrivepartition(usuallydriveC:)willbedeletedintherecoveryprocess.Ifpossible,makecopiesof
importantfiles.IfyouareunabletostarttheWindowsoperatingsystem,youcanusetherescuefilesfeature
oftheRescueandRecoveryworkspacetocopyfilesfromyourharddiskdriveorhybriddrivetoothermedia.

TostarttheRescueandRecoveryworkspace,dothefollowing:

1.Ensurethatthecomputeristurnedoff.

Chapter4.Relatedserviceinformation39

2.RepeatedlypressandreleasetheF11keywhenturningonthecomputer.Whenyouhearbeepsor
seealogoscreen,releasetheF11key.

3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue
andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage42

4.Dooneofthefollowing:

•T orescuefilesfromyourharddiskdrive,yourhybriddriveorabackup,clickRescuefilesand

followtheinstructionsonthescreen.

•T orestoreyourharddiskdriveorhybriddrivefromaRescueandRecoverybackuportorestore

yourharddiskdriveorhybriddrivetothefactorydefaultsettings,clickRestoreyoursystemand
followtheinstructionsonthescreen.

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Notes:

1.Afterrestoringyourharddiskdriveorhybriddrivetothefactorydefaultsettings,youmighthaveto
reinstalldevicedriversforsomedevices.See“Reinstallingpreinstalledapplicationsanddevicedrivers”
onpage41.

2.SomecomputerscomewithMicrosoftOfficeorMicrosoftWorkspreinstalled.Ifyouneedtorecover
orreinstallyourMicrosoftOfficeorMicrosoftWorksapplications,youmustusetheMicrosoftOffice
CDorMicrosoftWorksCD.ThesediscsareprovidedonlywithcomputerspreinstalledwithMicrosoft
OfficeorMicrosoftWorks.

Creatingandusingarescuemedium

Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures
thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdriveor
hybriddrive.

.

Notes:

1.Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperating
system.

2.Therescuedisccanbestartedinalltypesofexternalopticaldrives.

Creatingarescuemedium

Thissectionprovidesinstructionsonhowtocreatearescuemedium.

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea
rescuemediumusingadiscoraUSBharddiskdrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

Usingarescuemedium

Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.

•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:

1.T urnoffyourcomputer.

40HardwareMaintenanceManual

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheBootMenu
windowopens,releasetheF12key.

3.IntheBootMenuwindow,selectthedesiredexternalopticaldriveasthefirstbootdevice.Then,
inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBopticaldriveoraUSBharddiskdrive,usethefollowing
instructionstousetherescuemedium:

1.T urnonyourcomputer.WhentheThinkPadlogoisdisplayed,pressF1.TheThinkPadSetup
programstarts.

2.ChoosetheConfigmenuandchangetheUSB3.0ModetobeDisabledfromtheUSBsubmenu.

3.T urnoffyourcomputer.

4.AttachtheUSBopticaldriveorharddiskdrivetooneoftheUSBconnectorsonyourcomputer.

5.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheBootMenu
windowopens,releasetheF12key.

6.IntheBootMenuwindow,selecttheUSBCDorUSBHDDasthefirstbootdeviceandpressEnter.
Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor
eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete
therecoveryprocess.

Reinstallingpreinstalledapplicationsanddevicedrivers

Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice
drivers.

Reinstallingpreinstalledapplications

Toreinstallselectedapplicationprograms,dothefollowing:

1.T urnonyourcomputer.

2.GototheC:\SWTOOL Sdirectory.

3.OpentheAPPSfolder.Initareseveralsubfoldersnamedforthevariouspreinstalledapplications.

4.Openthesubfolderfortheapplicationyouarereinstalling.

5.Double-clickSetup,andthenfollowtheon-screenstepstoreinstalltheprogram.

Reinstallingpreinstalleddevicedrivers

Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.

Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Toreinstalladevicedriverforafactory-installeddevice,dothefollowing:

1.T urnonyourcomputer.

2.GototheC:\SWTOOL Sdirectory.

3.OpentheDRIVERSfolder.WithintheDRIVERSfolderareseveralsubfoldersnamedforthevarious
devicesinstalledinyourcomputer(forexample,AUDIOandVIDEO).

4.Openthesubfolderforthedevice.

5.Reinstallthedevicedriverbyoneofthefollowingmethods:

•Inthesubfolderforthedevice,lookforatextfile(afilewiththeextension.txt).Thetextfilecontains

informationonhowtoreinstallthatdevicedriver.

Chapter4.Relatedserviceinformation41

•Ifthesubfolderforthedevicecontainsafileofsetupinformation(afilewiththeextension.inf),you
canusetheAddNewHardwareprogram(intheWindowsControlPanel)toreinstallthedevicedriver.
Notalldevicedriverscanbereinstalledbyuseofthisprogram.IntheAddNewHardwareprogram,
whenpromptedforthedevicedriveryouwanttoinstall,clickHaveDiskandBrowse.Thenselect
thedevicedriverfilefromthedevicesubfolder.

•Inthesubfolderforthedevice,lookfortheexecutablefile(afilewiththeextension.exe).Double-click
thefile,andfollowtheinstructionsonthescreen.

Solvingrecoveryproblems

IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone
ofthefollowing:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage40

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddiskdrive
orhybriddrivetothefactorydefaultsettings.See“Creatingandusingarecoverymedia”onpage37

•ChangetheUSB3.0ModetobeDisabledfromtheThinkPadSetupmenu.See“Creatingandusinga
rescuemedium”onpage40.

Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom
arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdriveor
hybriddrive,adisc,aUSBharddiskdrive,orotherexternaldevices)setasthefirstbootdeviceinthe
startupdevicesequence.Y oumustfirstensurethatyourrescuedeviceissetasthefirstbootdeviceinthe
startupdevicesequenceintheThinkPadSetupprogram.

.

.

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.

RecoveryoverviewfortheWindows10operatingsystem

TheWindowsrecoveryprogramsenableyoutoresetyourcomputeroruseadvancedstartupoptions.

ItisrecommendedthatyoucreatearecoveryUSBdriveasearlyaspossible.StoretherecoveryUSBdrive
asabackuporreplacementfortheWindowsrecoveryprograms.

Formoreinformation,see“CreatingandusingarecoveryUSBdrive”onpage43.

Resettingyourcomputer

Ifyourcomputerdoesnotperformwell,youmightconsiderresettingyourcomputer.Intheresettingprocess,
youcanchoosetokeepyourfilesorremovethem,andthenreinstalltheWindowsoperatingsystem.

Toresetyourcomputer,dothefollowing:

Note:Thegraphicaluserinterface(GUI)itemsoftheoperatingsystemmightchangewithoutnotice.

1.OpentheStartmenuandthenclickSettings.IfSettingsisnotdisplayed,clickAllappstodisplayall

programs,andthenclickSettings➙Update&security➙Recovery.

2.IntheResetthisPCsection,clickGetstarted.

3.Followtheinstructionsonthescreentoresetyourcomputer.

42HardwareMaintenanceManual

Usingadvancedstartupoptions

Withadvancedstartupoptions,youcanchangethefirmwaresettingsofthecomputer,changethestartup
settingsoftheWindowsoperatingsystem,startthecomputerfromanexternaldevice,orrestorethe
Windowsoperatingsystemfromasystemimage.

Touseadvancedstartupoptions,dothefollowing:

Note:TheGUIitemsoftheoperatingsystemmightchangewithoutnotice.

1.OpentheStartmenuandthenclickSettings.IfSettingsisnotdisplayed,clickAllappstodisplayall

programs,andthenclickSettings➙Update&security➙Recovery.

2.IntheAdvancedstartupsection,clickRestartnow➙T roubleshoot➙Advancedoptions.

3.Selectadesiredstartupoption,thenfollowtheinstructionsonthescreen.

RecoveringyouroperatingsystemifWindows10failstostart

TheWindowsrecoveryenvironmentonyourcomputeriscapableofoperatingindependentlyfromthe
Windows10operatingsystem.Thisenablesyoutorecoverorrepairtheoperatingsystemevenifthe
Windows10operatingsystemfailstostart.

Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then
youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.

Note:Ensurethatyourcomputerisconnectedtoacpowerduringtherecoveryprocess.

CreatingandusingarecoveryUSBdrive

YoucancreatearecoveryUSBdriveasabackupfortheWindowsrecoveryprograms.Withtherecovery
USBdrive,youcantroubleshootandfixtheproblemsevenifthepreinstalledWindowsrecoveryprograms
aredamaged.

CreatingarecoveryUSBdrive

TheUSBdrivethatyouusetocreatetherecoveryUSBdrivemustbeatleast16GBofstorage.Theactual
USBcapacitythatisrequireddependsonthesizeoftherecoveryimage.

Attention:ThecreationprocessdeletesanythingstoredontheUSBdrive.T oavoiddataloss,makea
backupcopyofallthedatathatyouwanttokeep.

TocreatearecoveryUSBdrive,dothefollowing:

Note:Ensurethatyourcomputerisconnectedtoacpowerduringthefollowingprocess.

1.ConnectaproperUSBdrive(atleast16GBofstorage).

2.T yperecoveryinthesearchboxonthetaskbar.ThenclickCreatearecoverydrive.

3.ClickYesintheUserAccountControlwindowtoallowtheRecoveryMediaCreatorprogramtostart.

4.IntheRecoveryDrivewindow,followtheon-screeninstructionstocreatearecoveryUSBdrive.

UsingtherecoveryUSBdrive

Ifyoucannotstartyourcomputer,usetherecoveryUSBdrivetorecoveryourcomputer.

TousearecoveryUSBdrive,dothefollowing:

Note:Ensurethatyourcomputerisconnectedtoacpower.

1.ConnecttherecoveryUSBdrivetothecomputer.

Chapter4.Relatedserviceinformation43

2.T urnonorrestartthecomputer.BeforetheWindowsoperatingsystemstarts,repeatedlypresstheF12
key.TheBootMenuwindowopens.

3.SelecttherecoveryUSBdriveasthebootdevice.

4.Selectapreferredkeyboardlayout.

5.ClickT roubleshoottodisplaytheoptionalrecoverysolutions.

6.Selectacorrespondingrecoverysolutionaccordingtoyoursituation.Thenfollowtheinstructionson
thescreentocompletetheprocess.

Passwords

AsmanyasthreepasswordsmightbeneededforaThinkPadnotebookcomputer:thepower-onpassword,
theharddiskpassword,andthesupervisorpassword.

Ifanyofthesepasswordshasbeenset,apromptforitwillbedisplayedonthescreenwheneverthe
computeristurnedon.Thecomputerdoesnotstartuntilthepasswordisentered.

Note:Ifonlyasupervisorpasswordisset,thepasswordpromptwillnotbedisplayedwhentheoperating
systemisstarted.

Power-onpassword

Apower-onpasswordprotectsthesystemfrombeingturnedonbyanunauthorizedperson.Thepassword
mustbeenteredbeforetheoperatingsystemcanbestarted.Forinstructionsonhowtoremovethe
power-onpassword,see“Howtoremovethepower-onpassword”onpage45.

Harddiskpassword

Therearetwoharddiskpasswords:

•Userharddiskpassword-fortheuser

•Masterharddiskpassword-forthesystemadministrator,whocanuseittogetaccesstotheharddisk
eveniftheuserhaschangedtheuserharddiskpassword.

Note:Therearetwomodesfortheharddiskpassword:UseronlyandMaster+User.TheMaster+User
moderequirestwoharddiskpasswords;thesystemadministratorentersbothinthesameoperation.The
systemadministratorthenprovidestheuserharddiskpasswordtothesystemuser.

Attention:Iftheuserharddiskpasswordhasbeenforgotten,checkwhetheramasterharddiskpassword
hasbeenset.Ifamasterharddiskpasswordhasbeenset,itcanbeusedtoaccesstheharddiskdrive.If
nomasterharddiskpasswordisavailable,neitherLenovonorLenovoauthorizedservicetechniciansprovide
anyservicestoreseteithertheuserharddiskpasswordorthemasterharddiskpassword,ortorecoverdata
fromtheharddiskdrive.Theharddiskdrivecanbereplacedforascheduledfee.

Forinstructionsonhowtoremovetheharddiskpassword,see“Howtoremovetheharddiskpassword”
onpage45

.

Supervisorpassword

AsupervisorpasswordprotectsthesysteminformationstoredintheThinkPadSetupprogram.Theuser
mustenterthesupervisorpasswordinordertogetaccesstotheThinkPadSetupprogramandchangethe
systemconfiguration.

44HardwareMaintenanceManual

Attention:Ifthesupervisorpasswordhasbeenforgottenandcannotbemadeavailabletotheservice

technician,thereisnoserviceproceduretoresetthepassword.Thesystemboardmustbereplacedfor
ascheduledfee.

Howtoremovethepower-onpassword

Toremovethepower-onpassword,dooneofthefollowing:

Ifnosupervisorpasswordhasbeenset,dothefollowingtoremovethepower-onpassword:

1.T urnoffthecomputer.

2.Removethebatterypack.Forinstructionsonhowtoremovethebatterypack,see“1020Battery
pack”onpage72.

3.Removethecoin-cellbattery.Forinstructionsonhowtoremovethecoin-cellbattery,see“1090
Coin-cellbattery”onpage81.

4.T urnonthecomputerandwaituntilthePOSTends.AfterthePOSTends,thepasswordpromptwillnot
bedisplayed.Thepower-onpasswordhasbeenremoved.

5.Reinstallthecoin-cellbatteryandthebatterypack.

Ifasupervisorpasswordhasbeensetandisknowntotheservicetechnician,dothefollowingtoremove
thepower-onpassword:

1.T urnonthecomputer.

2.WhentheThinkPadlogoisdisplayed,immediatelypressF1.

3.T ypethesupervisorpasswordtoentertheThinkPadSetupprogram.

4.SelectSecurity.

5.SelectPassword.

6.SelectPower-OnPassword.

7.T ypethecurrentsupervisorpasswordintheEnterCurrentPasswordfield.Then,leavetheEnter
NewPasswordfieldblank,andpressEntertwice.

8.IntheChangeshavebeensavedwindow,pressEnter.

9.PressFn+F10tosavechangesandexittheThinkPadSetupprogram.

Howtoremovetheharddiskpassword

Attention:IfUseronlymodeisselectedandtheuserharddiskpasswordhasbeenforgottenandcannotbe

madeavailabletotheservicetechnician,neitherLenovonorLenovoauthorizedservicetechniciansprovide
anyservicestoresettheuserharddiskpassword,ortorecoverdatafromtheharddiskdrive.Thehard
diskdrivecanbereplacedforascheduledfee.Toputthesystembacktooperationalstatus,theonly
LenovoandLenovo-authorizedservicesolutionwouldbetoreplacetheharddiskdriveorsolid-statedrive
withascheduledfee.

Toremoveauserharddiskpasswordthathasbeenforgotten,whenthesupervisorpasswordandthemaster
harddiskpasswordareknown,dothefollowing:

1.T urnonthecomputer.

2.WhentheThinkPadlogoisdisplayed,immediatelypressF1toentertheThinkPadSetupprogram.

3.SelectSecurity.

4.SelectPassword.

5.SelectHard-diskxpasswordwherexistheletteroftheharddiskdrive.Apop-upwindowopens.

6.SelectMasterHDP,whereHDPstandsforharddiskpassword.

7.T ypethecurrentmasterharddiskpasswordintheEnterCurrentPasswordfield.Then,leavetheEnter
NewPasswordfieldblank,andpressEntertwice.

Chapter4.Relatedserviceinformation45

8.PressFn+F10tosavechangesandexittheThinkPadSetupprogram.Theuserharddiskpasswordand
themasterharddiskpasswordhavebeenremoved.

Powermanagement

Toreducepowerconsumption,thecomputerhasthreepowermanagementmodes:screenblank,sleep,
andhibernation.

Screenblankmode(fortheWindows7operatingsystemonly)

Ifthetimesetonthe“Turnoffmonitor”timerintheoperatingsystemexpires,theLCDbacklightturnsoff.

Toputthecomputerintoscreenblankmode,dothefollowing:

1.Right-clickthebatterygaugeinthetaskbar.

2.SelectPoweroffdisplay(keepcurrentpowerplan).

Toendscreenblankmodeandresumenormaloperation,pressanykey.

Sleepmode

Whenthecomputerenterssleepmode,thefollowingeventsoccurinadditiontowhatoccursinscreen
blankmode:

•TheLCDispoweredoff.

•Theharddiskdriveorsolid-statedriveispoweredoff.

•Themicroprocessorstops.

Toputyourcomputerintosleepmode,dothefollowing:

•ForWindows7:OpentheStartmenu,thenclickthearrownexttotheShutdownbutton.ClickSleep
fromthemenudisplayed.

•ForWindows10:OpentheStartmenu,clickPower,andthenclickSleep.

Incertaincircumstances,thecomputergoesintosleepmodeautomatically:

•Afteraperiodofinactivityspecifiedinpowerplansettings

•Whenthebatterypowerislow

Tocausethecomputertoreturnfromsleepmodeandresumeoperation,dooneofthefollowing:

•Pressanykey.

•OpentheLCDcover.

•T urnonthepowerbutton.

Also,ineitherofthefollowingevents,thecomputerautomaticallyreturnsfromsleepmodeandresumes
operation:

•Theringindicator(RI)issignaledbyaserialdeviceoraPCCarddevice.

•Thetimesetontheresumetimerelapses.

Note:Thecomputerdoesnotacceptanyinputimmediatelyafteritenterssleepmode.Waitafew
secondsbeforetakinganyactiontoreenteroperationmode.

Hibernationmode

Inhibernationmode,thefollowingoccurs:

•Thesystemstatus,RAM,VRAM,andsetupdataarestoredontheharddiskdriveorsolid-statedrive.

46HardwareMaintenanceManual

•Thesystemispoweredoff.

Note:Ifthecomputerentersthehibernationmodewhileitisconnectedtothedock,donotdisconnectit
beforeresumingnormaloperation.Ifyoudodisconnectitandthentrytoresumenormaloperation,youwill
getanerrormessage,andyouwillhavetorestartthesystem.

Ifyouhavedefinedoneofthefollowingactionsastheeventthatcausesthesystemtogointohibernation
mode,performthataction.

•Closingthelid.

•Pressingthepowerbutton.

Also,thecomputergoesintohibernationmodeautomaticallyafteraperiodofinactivityspecifiedinpower
plansettings

Whenthepoweristurnedon,thecomputerreturnsfromhibernationmodeandresumesoperation.The
hibernationfileinthebootrecordontheharddiskdriveorsolid-statedriveisread,andsystemstatusis
restoredfromtheharddiskdriveorsolid-statedrive.

Symptom-to-FRUindex

Thissectioncontainsfollowinginformation:

•“Numericerrorcodes”onpage48

•“Errormessages”onpage49

•“No-beepsymptoms”onpage50

•“LCD-relatedsymptoms”onpage50

•“Intermittentproblems”onpage51

•“Undeterminedproblems”onpage51

Thesymptom-to-FRUindexinthissectionlistssymptomsanderrorsandtheirpossiblecauses.Themost
likelycauseislistedfirst,inboldfacetype.

Note:DotheFRUreplacementorotheractionsinthesequenceshowninthecolumnheaded“FRUor
action,insequence.”IfreplacingaFRUdoesnotsolvetheproblem,puttheoriginalpartbackinthe
computer.DonotreplaceanondefectiveFRU.

Thisindexcanalsohelpyoudetermine,duringregularservicing,whatFRUsarelikelytoneedtobe
replacednext.

AnumericerrorisdisplayedforeacherrordetectedinPOSTorsystemoperation.Inthedisplays,ncan
beanynumber.

Ifnonumericcodeisdisplayed,checkthenarrativedescriptionsofsymptoms.Ifthesymptomisnot
describedthere,goto“Intermittentproblems”onpage51

Note:ForadevicenotsupportedbydiagnosticcodesintheThinkPadnotebooks,seethemanualfor
thatdevice.

.

Chapter4.Relatedserviceinformation47

Numericerrorcodes

Table2.Numericerrorcodes

Symptomorerror(beeps,ifany)

0177

BadSVPdata,stopPOSTtask—Thechecksumofthe
supervisorpasswordintheEEPROMisnotcorrect.

0183

BadCRCofSecuritySettingsinEFIVariable.Enterthe
ThinkPadSetupprogram.–ThechecksumoftheSecurity
settingsintheEFIVariableisnotcorrect.

0187

EAIAdataaccesserror-TheaccesstoEEPROMisfailed.

0188

InvalidRFIDSerializationInformationArea.

0189

InvalidRFIDconfigurationinformationarea-TheEEPROM
checksumisnotcorrect.

0190

Criticallow-batteryerror

0191

SystemSecurity-InvalidRemoteChangerequested.

0199

SystemSecurity-Securitypasswordretrycount
exceeded.

0251

SystemCMOSchecksumbad-Defaultconfiguration
used.

0253

EFIVariableBlockDatawasdestroyed.

FRUoraction,insequence

Replacethesystemboard.

1.RuntheThinkPadSetupprogram.Thesettings
willbecorrectedautomatically.Thensavethe
currentsettingsbypressingFn+F10.

2.Replacethesystemboard.

Replacethesystemboard.

Replacethesystemboard.

Replacethesystemboard.

1.Chargethebatterypack.

2.Replacethebatterypack.

1.RuntheThinkPadSetupprogram,andthensave

currentsettingbypressingFn+F10.

2.Replacethesystemboard.

1.RuntheThinkPadSetupprogram.Theretrycount

willbereset.Thensavethecurrentsettingsby
pressingFn+F10.

2.Replacethesystemboard.

1.Chargethecoin-cellbatteryformorethan8hours

byconnectingtheacpoweradapter.

2.Replacethecoin-cellbatteryandruntheThinkPad
Setupprogramtoresetthetimeanddate.

1.RunThinkPadSetuptoreconfigurethesettings.

2.Replacethesystemboard.

0271

Real-TimeClockError.CheckDateandTimesettings.

1802

Unauthorizednetworkcardispluggedin-T urnoffand
removethenetworkcard.

1820

Morethanoneexternalfingerprintreaderisattached.
Poweroffandremoveallbutthereaderthatyousetup
withinyourmainoperatingsystem.

2000

ThinkVantageActiveProtectionsensordiagnosticsfailed.

48HardwareMaintenanceManual

1.RunThinkPadSetuptoresetthetimeanddate

2.Replacethecoin-cellbatteryandruntheThinkPad
Setupprogramtoresetthetimeanddate.

1.Removethenetworkcard.

2.Replacethesystemboard.

Removeallbutthereaderthatyousetupforthe
authentication

Havethecomputerserviced.

Table2.Numericerrorcodes(continued)

Symptomorerror(beeps,ifany)

2100

DetectionerroronHDD0(MainHDD)

2101

DetectionerroronHDD1(UltrabayHDD)

2102

DetectionerroronHDD2(MiniSAT A)

2110

ReaderroronHDD0(MainHDD)

2111

ReaderroronHDD1(UltrabayHDD)

2112

ReaderroronHDD2(MiniSA T A)

2200

MachineT ypeandSerialNumberareinvalid.

2201

MachineUUIDisinvalid

FRUoraction,insequence

1.Reseattheharddiskdrive.

2.Replacethemainharddiskdrive.

3.Replacethesystemboard.

1.Reseattheharddiskdrive.

2.ReplacetheUltrabay

3.Replacethesystemboard.

1.ReseattheMiniSATAdevice.

2.ReplacetheminiSATAdevice.

3.Replacethesystemboard.

1.Reseattheharddiskdrive.

2.Replacethemainharddiskdrive.

3.Replacethesystemboard.

1.Reseattheharddiskdrive.

2.ReplacetheUltrabayharddiskdrive.

3.Replacethesystemboard.

1.ReseattheMiniSATAdevice.

2.ReplacetheminiSATAdevice.

3.Replacethesystemboard.

Replacethesystemboard.

Replacethesystemboard.

®

harddiskdrive.

Errormessages

Table3.Errormessages

Symptomorerror(beeps,ifany)

Fanerror.
(fourshortbeeps,onelongbeep)

Thermalsensingerror.Replacethesystemboard.

Thebatteryinstalledisnotsupportedbythissystemand
willnotcharge.
PleasereplacethebatterywiththecorrectLenovobattery
forthissystem.
PresstheESCkeytocontinue.

Thissystemdoesnotsupportbatteriesthatarenot
genuineLenovo-madeorauthorized.Thesystemwill
continuetoboot,butmaynotchargeunauthorized
batteries.

Attention:Lenovohasnoresponsibilityforthe
performanceorsafetyofunauthorizedbatteries,and
providesnowarrantiesforfailuresordamagearisingout
oftheiruse.

FRUoraction,insequence

1.Replacethefan.

2.Applythermalgrease.

3.Replacethesystemboard.

Replacethebattery.

Replacethebattery.

Chapter4.Relatedserviceinformation49

Beepsymptoms

Table4.Beepsymptoms

Symptomorerror

Oneshortbeep,pause,threeshortbeeps,pause,three
moreshortbeeps,pause,andoneshortbeep

Onelongandtwoshortbeeps

FiveshortbeepsReplacethesystemboard.

FRUoraction,insequence

1.Replacethememorymodule.

2.Replacethesystemboard.

Replacethesystemboard.

No-beepsymptoms

Table5.No-beepsymptoms

Symptomorerror

Nobeep,power-onindicatoron,LCDblank,andno
POST.

Nobeep,power-onindicatoron,andLCDblankduring
POST.

Thepower-onpasswordpromptappears.Apower-onpasswordorasupervisorpasswordisset.

Thehard-diskpasswordpromptappears.Ahard-diskpasswordisset.T ypethepasswordand

FRUoraction,insequence

1.Ensurethateveryconnectorisconnectedtightly
andcorrectly.

2.Reseatmemorymodule.

3.Replacethesystemboard.

1.Reseatmemorymodule..

2.Replacethesystemboard.

TypethepasswordandpressEnter.

pressEnter.

LCD-relatedsymptoms

Important:TheTFTLCDforthenotebookcomputercontainsmanythin-filmtransistors(TFT s).The

presenceofasmallnumberofdotsthataremissing,discolored,oralwayslightedischaracteristicofTFT
LCDtechnology,butexcessivepixelproblemscancauseviewingconcerns.

IftheLCDyouareservicinghastwoorlessvisibledefectivepixels,itshouldnotbeconsideredfaulty.
However,iftheLCDhasthreeormorevisibledefectivepixels,itwillbedeemedasdefectivebyLenovoand
itshouldbereplaced.

Notes:

•ThispolicyappliestoallThinkPadNotebookspurchasedon1January,2008orlater.

•LenovowillnotprovidewarrantyreplacementiftheLCDiswithinspecificationsbecausewecannot
guaranteethatanyreplacementLCDwillhavezeropixeldefects.

•OnepixelconsistsofR,G,Bsub-pixels.

Table6.LCD-relatedsymptoms

Symptomorerror

Nobeep,power-onindicatoron,andablankLCDduring
POST.

•LCDbacklightnotworking.

•LCDtoodark.

•LCDbrightnesscannotbeadjusted.

•LCDcontrastcannotbeadjusted.

FRUoraction,insequence

Replacethesystemboard.

1.ReseattheLCDconnectors.

2.ReplacetheLCDassembly.

3.Replacethesystemboard.

50HardwareMaintenanceManual

Table6.LCD-relatedsymptoms(continued)

Symptomorerror

•LCDscreenunreadable.

•Charactersmissingpixels.

•Screenabnormal.

•Wrongcolordisplayed.

HorizontalorverticallinesdisplayedonLCD.ReplacetheLCDassembly.

FRUoraction,insequence

1.Seeimportantnotefor“LCD-relatedsymptoms.”

2.ReseatallLCDconnectors.

3.ReplacetheLCDassembly.

4.Replacethesystemboard.

Intermittentproblems

Intermittentsystemhangproblemscanbeduetoavarietyofcausesthathavenothingtodowithahardware
defect,suchascosmicradiation,ESD,orsoftwareerrors.FRUreplacementshouldbeconsideredonly
whenaproblemrecurs.

Whenanalyzinganintermittentproblem,dothefollowing:

1.Runthediagnostictestforthesystemboardinloopmodeatleast10times.

2.Ifnoerrorisdetected,donotreplaceanyFRUs.

3.Ifanyerrorisdetected,replacetheFRUshownbytheFRUcode.Rerunthetesttoverifythatno
moreerrorsexist.

Undeterminedproblems

Ifthediagnostictestsdidnotidentifythedevicethathasfailed,ifwrongdevicesareinstalled,orifthe
systemsimplyisnotoperating,followtheseprocedurestoisolatethefailingFRU(donotisolateFRUs
thathavenodefects).

Verifythatallattacheddevicesaresupportedbythecomputer.

Verifythatthepowersupplybeingusedatthetimeofthefailureisoperatingcorrectly.(See“Powersystem
checkout”onpage33

)

1.T urnoffthecomputer.

2.VisuallycheckeachFRUfordamage.ReplaceanydamagedFRU.

3.Removeordisconnectallofthefollowingdevices:
a.Non- ThinkPaddevices
b.Devicesattachedtothedock
c.Printer,mouse,andotherexternaldevices
d.Batterypack
e.Harddiskdriveorsolid-statedrive
f.Externaldiskettedriveoropticaldrive
g.Memorymodule
h.Opticaldiskordisketteintheinternaldrive

4.T urnonthecomputer.

5.Determinewhethertheproblemhasbeensolved.

6.Iftheproblemdoesnotrecur,reconnecttheremoveddevicesoneatatimeuntilyoufindthefailingFRU.

7.Iftheproblemremains,replacethefollowingFRUsoneatatime(donotreplaceanondefectiveFRU):
a.Systemboard
b.LCDassembly

Chapter4.Relatedserviceinformation51

52HardwareMaintenanceManual

Chapter5.Statusindicators

4

2

3

5

6

Thischapterintroducesthestatusindicatorsofthecomputer.

Table7.Statusindicators

IndicatorDescription

1Speaker-muteindicatorOn:Thespeakersaremuted.

2Microphone-mute

indicator

3Camera-statusindicatorOn:Thecameraisinuse.

©CopyrightLenovo2015

On:Themicrophonesaremuted.

53

Table7.Statusindicators(continued)

IndicatorDescription

4and6System-status

indicators

5FnLockindicator

Blinksforthreetimes:Thecomputerisinitiallyconnectedtopower.

On:Thecomputerison(innormalmode).

Off:Thecomputerisofforinhibernationmode.

Blinksslowly:Thecomputerisinsleepmode.

Blinksfast:Thecomputerisenteringhibernationmode.

On:TheFnLockfunctionisenabled.Toinitiatethespecialfunctionofeachkey,press

theFnkeyandthecorrespondingfunctionkey.ToinputF1-F12,pressthefunction
keysdirectly.

Off:TheFnLockfunctionisdisabled.Toinitiatethespecialfunctionofeachkey,press
thefunctionkeysdirectly.ToinputF1-F12,presstheFnkeyandthecorresponding
functionkey.

54HardwareMaintenanceManual

Chapter6.Specialkeys

Thefollowingtabledescribesthefunctionsoffunctionkeysandkeycombinations.

Table8.Specialkeys

Specialkey

+

Description

YoucanconfiguretheFnkeyandfunctionkeysintheKeyboardPropertieswindowby
doingthefollowing:

1.GotoControlPanel.ChangetheviewofControlPanelfromCategorytoLargeicons
orSmallicons.

2.ClickKeyboard.IntheKeyboardPropertieswindow,clicktheFnandfunctionkeys
orThinkPadF1–F12keystab.

3.Selecttheoptionsofyourpreference.

PressFn+EsctoenableordisabletheFnLockfunction.

•WhentheFnLockfunctionisdisabled:TheFnLockindicatorisoff.T oinitiatethespecial
functionprintedasanicononeachfunctionkey,pressthecorrespondingfunctionkey
directly.ToinputF1-F12,presstheFnkeyandthecorrespondingfunctionkey.

•WhentheFnLockfunctionisenabled:TheFnLockindicatorturnson.ToinputF1-F12,
pressthecorrespondingfunctionkeydirectly.T oinitiatethespecialfunctionprintedasan
icononeachfunctionkey,presstheFnkeyandthecorrespondingfunctionkey.

Mutesorunmutesthespeakers.

Ifyoumutethesoundandturnoffyourcomputer,thesoundwillremainmutedwhenyouturn
onyourcomputeragain.Toturnonthesound,pressF1,F2,orF3.

Decreasesthespeakervolume.

Increasesthespeakervolume.

©CopyrightLenovo2015

Mutesorunmutesthemicrophones.

Darkensthedisplay.

Brightensthedisplay.

Switchesthedisplayoutputlocation.

Enablesordisablesthebuilt-inwirelessnetworkingfeatures.

ForWindows10:OpenstheSettingswindow.

ForWindows7:OpensControlPanel.

ForWindows10:OpenstheCortana

ForWindows7:OpensWindowsSearch.

Viewstheprogramsthatyouhaveopened.

ForWindows10:Viewsalltheprograms.

ForWindows7:OpensComputer.

®

searchbox.

55

Table8.Specialkeys(continued)

Specialkey

Description

Launchesthecalculator.

Lockstheoperatingsystem.

Opensthedefaultbrowser .

OpensComputer.

Fn+B

Fn+K

Fn+P

Fn+SHasthesamefunctionastheSysRqkeyonaconventionalkeyboard.

HasthesamefunctionastheBreakkeyonaconventionalkeyboard.

HasthesamefunctionastheScrLKkeyonaconventionalkeyboard.

HasthesamefunctionasthePausekeyonaconventionalkeyboard.

56HardwareMaintenanceManual

Chapter7.Locations

1

1

2

5678

9

11

12

10

3

4

Thischapterintroducesthelocationsofthehardwarecomponentsonyourcomputer.

Locatingcomputercontrols,connectors,andindicators

Thistopicintroducesthelocationsofthecomputercontrols,connectors,andindicators.

Frontviewformodelswitha2Dcamera

Note:Dependingonthemodel,yourcomputermightlookdifferentfromthefollowingillustration.

1Microphones22Dcamera

3Powerbutton

5acpowerconnector

7Opticaldriveoroptical-drivebaybezel

9System-statusindicator

11Trackpad12TrackPoint

1

:Forthedescriptionofthesystem-statusindicator,seeChapter5“Statusindicators”onpage53

©CopyrightLenovo2015

1

4LenovoOneLinkconnector

6UniversalSerialBus(USB)3.0connector

8Audioconnector

10Fingerprintreader(availableonsomemodels)

®

buttons

.

57

Frontviewformodelswitha3Dcamera

891011

12

14

15

13

6

7

1

3

4

5

2

13Dcamera

3Colorcamera

5Microphones6Powerbutton

7LenovoOneLinkconnector

9USB3.0connector10Opticaldriveoroptical-drivebaybezel

11Audioconnector

13Fingerprintreader(availableonsomemodels)

15TrackPointbuttons

1

:Forthedescriptionofthesystem-statusindicator,seeChapter5“Statusindicators”onpage53.

2Infraredcamera

4Infraredlaserprojector

8acpowerconnector

12System-statusindicator

14Trackpad

1

58HardwareMaintenanceManual

Rearview

1

2

3

4

5

6

7

8

2

1

3

2

4

5

1System-statusindicator

3USB3.0connector4High-DefinitionMultimediaInterface(HDMI™)

1

2AlwaysOnUSB3.0connector

connector

5Videographicsarray(VGA)connector

7Fanlouvers

1

:Forthedescriptionofthesystem-statusindicator,seeChapter5“Statusindicators”onpage53.

6Ethernetconnector

8Security-lockslot

Bottomview

1Smallbottomcover

3Batterypack4Mediacardslot

5Largebottomcover

LocatingFRUsandCRUs

Thistopicintroducesthefollowingserviceparts:

•“MajorFRUsandCRUs”onpage61

2Batterylatches

Chapter7.Locations59

•“LCDFRUsandCRUs”onpage63

Notes:

•EachFRUisavailableforalltypesormodels,unlessotherwisespecified.

•CRUstatementforcustomers:
Youcanresolvesomeproblemswithyourproductwithareplacementpartyoucaninstallyourself,calleda
“CustomerReplaceableUnit”or“CRU.”SomeCRUsaredesignatedasself-serviceCRUsandothersare
designatedasoptional-serviceCRUs.Installationofself-serviceCRUsisyourresponsibility.Foroptional-service

CRUs,youcaneitherinstalltheCRUyourselforyoucanrequestthataServiceProviderinstalltheCRUaccording
tothewarrantyserviceforyourproduct.IfyouintendoninstallingtheCRU,LenovowillshiptheCRUtoyou.CRU

informationandreplacementinstructionsareshippedwithyourproductandareavailablefromLenovoatanytime
uponrequest.Y oucanfindalistofCRUsforyourproductinthisHardwareMaintenanceManual.Anelectronic
versionofthismanualcanbefoundathttp://www.lenovo.com/support.ClickUserGuides&Manualsand
thenfollowtheon-screeninstructionstofindthemanualforyourproduct.Y oumightberequiredtoreturnthe
defectiveCRU.Whenreturnisrequired:(1)returninstructions,aprepaidshippinglabel,andacontainerwillbe
includedwiththereplacementCRU;and(2)youmightbechargedforthereplacementCRUifLenovodoesnot
receivethedefectiveCRUwithinthirty(30)daysofyourreceiptofthereplacementCRU.SeeyourLenovoLimited
Warrantydocumentationforfulldetails.

ThinkPadcomputerscontainthefollowingtypesofCRUs:
–Self-serviceCRUs:TheseCRUsunplugorareheldbynomorethantwoscrews.Examplesofthesetypes

ofCRUsincludetheacpoweradapter,powercord,battery,andharddiskdriveorsolid-statedrive.Other
self-serviceCRUsdependingonproductdesignmightincludethememorymodule,wirelesscard,keyboard,
palmrest,andThinkPadtrackpad.

–Optional-serviceCRUs:TheseCRUsareisolatedpartswithinthecomputerthatareconcealedbyanaccess

panelthatistypicallysecuredbymorethantwoscrews.Oncetheaccesspanelisremoved,thespecific
CRUisvisible.

60HardwareMaintenanceManual

1

2

1

3

4

5

6

7

8a

8b

10

9

11

12

13

15

14

17

16

18

19

20

21

MajorFRUsandCRUs

Chapter7.Locations61

Table9.MajorFRUsandCRUs

No.FRUdescription

1

2

3

4

5

6

7

8a

8b

9

10

11

12

13

14

15

16

17

18

19

20

21

Self-serviceCRUOptional-serviceCRU

LCDunit

NoNo

KeyboardbezelassemblyNoNo

Coin-cellbattery

YesNo

BatterypackYesNo

Speakerassembly

Lenovo-OneLink-connectorcover

dc-in/USB-connectorboardwithcable

Optical-drivebaybezel

Opticaldrive

Opticaldrivebracket

Smallbottomcover

NoNo

YesNo

NoNo

YesNo

YesNo

YesNo

YesNo

LargebottomcoverYesNo

AudioconnectorcardwithcableNoNo

Harddiskdriveorsolid-statedrivebracketYesNo

Harddiskdriveassemblyorsolid-statedrive

NoYes

assembly

BasecoverassemblyNoNo

WirelessLANcardYesNo

MemorymoduleYesNo

Systemboard

Thermalfan

NoNo

NoNo

KeyboardYesNo

TrackPointcapYesNo

Note:Dependingonthecomputermodel,yourcomputermightlookdifferentfromtheillustrationabove.

62HardwareMaintenanceManual

LCDFRUsandCRUs

6

7

2

4

2

3

4

4

5

6

7

11

1

Formodelswitha2Dcamera

Table10.LCDFRUsandCRUsformodelswitha2Dcamera

No.FRUdescription

1

2

3

LCDbezel

LCDhinges

Wireless-LANantennaassemblyNoNo

Self-serviceCRUOptional-serviceCRU

NoNo

NoNo

Chapter7.Locations63

Table10.LCDFRUsandCRUsformodelswitha2Dcamera(continued)

6

7

2

4

2

3

4

4

6

5

7

8

11

1

No.FRUdescription

4

5

6

7

Camera/microphonemodule

LCDcoverkit

LCDcables

LCDpanel

Formodelswitha3Dcamera

Self-serviceCRUOptional-serviceCRU

NoNo

NoNo

NoNo

NoNo

64HardwareMaintenanceManual

Table11.LCDFRUsandCRUsformodelswitha3Dcamera

No.FRUdescription

1

2

3

4

5

6

7

8

LCDbezel

LCDhinges

Wireless-LANantennaassemblyNoNo

Cameramodule

MicrophonemoduleNoNo

LCDcoverkit

LCDcables

LCDpanel

Self-serviceCRUOptional-serviceCRU

NoNo

NoNo

NoNo

NoNo

NoNo

NoNo

MiscellaneouskitsandotherFRUs

Table12.Miscellaneouskits

FRUdescription

Screwkit

Screwkitfornon-touchscreen

Table13.otherFRUs

FRUdescription

acpoweradapterY esNo

PowercordYesNo

Self-serviceCRUOptional-serviceCRU

NoNo

Self-serviceCRUOptional-serviceCRU

LookingupFRUinformation

FordetailedFRUinformation,includingpartnumbers,descriptions,andsubstitutionpartnumbers,goto:
http://www.lenovo.com/serviceparts-lookup

Chapter7.Locations65

66HardwareMaintenanceManual

Chapter8.FRUreplacementnotices

Thischapterpresentsnoticesrelatedtoremovingandreplacingparts.Readthischaptercarefullybefore
replacinganyFRU.

CRUstatementforcustomers:

Youcanresolvesomeproblemswithyourproductwithareplacementpartyoucaninstallyourself,called
a“CustomerReplaceableUnit”or“CRU. ”SomeCRUsaredesignatedasself-serviceCRUsandothers
aredesignatedasoptional-serviceCRUs.Installationofself-serviceCRUsisyourresponsibility.For

optional-serviceCRUs,youcaneitherinstalltheCRUyourselforyoucanrequestthataServiceProvider
installtheCRUaccordingtothewarrantyserviceforyourproduct.IfyouintendoninstallingtheCRU,

LenovowillshiptheCRUtoyou.CRUinformationandreplacementinstructionsareshippedwithyour
productandareavailablefromLenovoatanytimeuponrequest.Y oucanfindalistofCRUsforyour
productinthisHardwareMaintenanceManual.Anelectronicversionofthismanualcanbefoundat
http://www.lenovo.com/support.ClickUserGuides&Manualsandthenfollowtheon-screeninstructions
tofindthemanualforyourproduct.Y oumightberequiredtoreturnthedefectiveCRU.Whenreturn
isrequired:(1)returninstructions,aprepaidshippinglabel,andacontainerwillbeincludedwiththe
replacementCRU;and(2)youmightbechargedforthereplacementCRUifLenovodoesnotreceivethe
defectiveCRUwithinthirty(30)daysofyourreceiptofthereplacementCRU.SeeyourLenovoLimited
Warrantydocumentationforfulldetails.

Thischapterpresentsnoticesrelatedtoremovingandreplacingparts.Readthischaptercarefullybefore
replacinganyFRU.

Screwnotices

Loosescrewscancauseareliabilityproblem.IntheThinkPadnotebookcomputer,thisproblemisaddressed
withspecialnylon-coatedscrewsthathavethefollowingcharacteristics:

•Theymaintaintightconnections.

•Theydonoteasilycomeloose,evenwithshockorvibration.

•Theyarehardertotighten.

Dothefollowingwhenyouservicethecomputer:

•Keepthescrewkitinyourtoolbag.Forthepartnumberofthescrewkit,goto:
http://www.lenovo.com/serviceparts-lookup

•Itisrecommendedtousenewscrews.

•Itisrecommendedtouseeachscrewonlyonce.

Tightenscrewsasfollows:

•Plastictoplastic

Turnanadditionalangleof90degreesafterthescrewheadtouchesthesurfaceoftheplasticpart.

©CopyrightLenovo2015

67

•Logiccardtoplastic

Turnanadditionalangleof180degreesafterthescrewheadtouchesthesurfaceofthelogiccard.

Notes:

•Ensurethatyouusethecorrectscrew.Itisrecommendedtousenewscrewsforreplacements.Ifyou
haveatorquescrewdriver,tightenallscrewsfirmlytothetorquespecifiedinthescrewinformation
tableforeachstep.

•Ensuretorquescrewdriversarecalibratedcorrectlyfollowingcountryspecifications.

Retainingserialnumbers

Thistopicprovidesinstructionsonthefollowing:

•“Restoringtheserialnumberofthesystemunit”onpage68

•“RetainingtheUUID”onpage69

Restoringtheserialnumberofthesystemunit

Whenthecomputerwasmanufactured,theEEPROMonthesystemboardwasloadedwiththeserial
numbersofthesystemandallmajorcomponents.Thesenumbersneedtoremainthesamethroughout
thelifeofthecomputer.

Ifyoureplacethesystemboard,youmustrestoretheserialnumberofthesystemunittoitsoriginalvalue.

Theserialnumberofthesystemunitiswrittenonthelabelattachedtothebottomofthecomputer.

Ifyoucannotfindtheserialnumberofthesystemunitonthebottomofthecomputer,trythefollowing
methodtogetthenumber:

Note:Beforeyouperformtheoperation,ensurethattheUEFI/LegacysettingwithintheStartupmenuin
theThinkPadSetupprogramissettoUEFIOnly.

1.ConnectaUSBmemorykeytothecomputer.

2.Gotohttp://www.lenovo.com/maintenanceutilitiesandfollowtheinstructionsonthescreentocreatea
Maintenancekey.

Note:OnlyanauthorizedLenovoservicetechniciancanaccesstheaboveWebsite.

3.Restartthecomputer.

4.Whenthelogoisdisplayed,pressEsc.TheThinkPadConfigInformationUpdateUtilityinterfaceis
displayed.

5.T ype1underEntertheactiondesired,thenpressEnter.TheThinkPadSerialNumberUpdateUtilityfor
AssetIDscreenisdisplayed.

6.T ype2underEntertheactiondesired,thenpressEnter.Theserialnumberofeachdeviceinyour
computerisdisplayed;theserialnumberofthesystemunitislistedasfollow:
20-Serialnumber

7.Recordtheserialnumberofthesystemunit.

68HardwareMaintenanceManual

Afteryoureplacethesystemboard,dothefollowingtorestoretheserialnumberofthesystemunit:

1.ConnecttheMaintenancekeytothecomputer.

2.Whenthelogoisdisplayed,pressEsc.TheThinkPadConfigInformationUpdateUtilityinterfaceis
displayed.

3.T ype1underEntertheactiondesired,thenpressEnter.TheThinkPadSerialNumberUpdateUtilityfor
AssetIDscreenisdisplayed.

4.T ype1underEntertheactiondesired,thenpressEnter.Thenfollowtheinstructionsonthescreen
torestoretheserialnumberofthesystemunit.

RetainingtheUUID

TheUniversallyUniqueIdentifier(UUID)isa128-bitnumberuniquelyassignedtoyourcomputerat
productionandstoredintheEEPROMofyoursystemboard.

ThealgorithmthatgeneratesthenumberisdesignedtoprovideuniqueIDsuntiltheyearA.D.3400.Notwo
computersintheworldhavethesamenumber.

Whenyoureplacethesystemboard,performthefollowingstepstocreateanewUUIDforthesystem
boardifthesystemboarddoesnothaveaUUID:

Note:Beforeyouperformtheoperation,ensurethattheUEFI/LegacysettingwithintheStartupmenuin
theThinkPadSetupprogramissettoUEFIOnly.

1.ConnectaUSBmemorykeytothecomputer.

2.Gotohttp://www.lenovo.com/maintenanceutilitiesandfollowtheinstructionsonthescreentocreatea
Maintenancekey.

Note:OnlyanauthorizedLenovoservicetechniciancanaccesstheaboveWebsite.

3.Restartthecomputer.

4.Whenthelogoscreenisdisplayed,pressEsc.TheThinkPadConfigInformationUpdateUtilityinterface
isdisplayed.

5.T ype2underEntertheactiondesired,thenpressEnter.TheAutoUUIDgenerationutilityinterfaceis
displayed.

6.T ypeyunderChangeUUID.OK?[Y/N],thenpressEnter.AnewUUIDiscreatedandwritten.Ifa
validUUIDalreadyexists,itisnotoverwritten.

Chapter8.FRUreplacementnotices69

70HardwareMaintenanceManual

Chapter9.RemovingorreplacingaFRU

ThischapterprovidesinstructionsonhowtoremoveorreplaceaFRU.

CRUstatementforcustomers:

Youcanresolvesomeproblemswithyourproductwithareplacementpartyoucaninstallyourself,called
a“CustomerReplaceableUnit”or“CRU. ”SomeCRUsaredesignatedasself-serviceCRUsandothers
aredesignatedasoptional-serviceCRUs.Installationofself-serviceCRUsisyourresponsibility.For

optional-serviceCRUs,youcaneitherinstalltheCRUyourselforyoucanrequestthataServiceProvider
installtheCRUaccordingtothewarrantyserviceforyourproduct.IfyouintendoninstallingtheCRU,

LenovowillshiptheCRUtoyou.CRUinformationandreplacementinstructionsareshippedwithyour
productandareavailablefromLenovoatanytimeuponrequest.Y oucanfindalistofCRUsforyour
productinthisHardwareMaintenanceManual.Anelectronicversionofthismanualcanbefoundat
http://www.lenovo.com/support.ClickUserGuides&Manualsandthenfollowtheon-screeninstructions
tofindthemanualforyourproduct.Y oumightberequiredtoreturnthedefectiveCRU.Whenreturn
isrequired:(1)returninstructions,aprepaidshippinglabel,andacontainerwillbeincludedwiththe
replacementCRU;and(2)youmightbechargedforthereplacementCRUifLenovodoesnotreceivethe
defectiveCRUwithinthirty(30)daysofyourreceiptofthereplacementCRU.SeeyourLenovoLimited
Warrantydocumentationforfulldetails.

Generalguidelines

WhenremovingorreplacingaFRU,besuretoobservethefollowinggeneralguidelines:

1.Donottrytoserviceanycomputerunlessyouhavebeentrainedandcertified.Anuntrainedpersonruns
theriskofdamagingparts.

2.BeforereplacinganyFRU,reviewChapter8“FRUreplacementnotices”onpage67.

3.BeginbyremovinganyFRUsthathavetoberemovedbeforereplacingthefailingFRU.Anysuch
FRUsarelistedatthebeginningofeachFRUreplacementprocedure.Removethemintheorderin
whichtheyarelisted.

4.FollowthecorrectsequenceinthestepsforremovingaFRU,asgiveninthedrawingsbythenumbers
insquarecallouts.

5.Whenturningascrew,turnitinthedirectionasgivenbythearrowinthedrawing.

6.WhenremovingaFRU,moveitinthedirectionasgivenbythearrowinthedrawing.

7.T oputthenewFRUinplace,reversetheremovalprocedureandfollowanynotesthatpertainto
replacement.Forinformationaboutconnectingandarranginginternalcables,seeChapter7“Locations”
onpage57.

8.WhenreplacingaFRU,usethecorrectscrewsasshowninthereplacementprocedure.

DANGER

BeforeremovinganyFRU,turnoffthecomputer,unplugallpowercordsfromelectricaloutlets,
removethebatterypack,andthendisconnectanyinterconnectingcables.

Attention:

•AfterreplacingaFRU,donotturnonthecomputeruntilyouhavemadesurethatallscrews,springs,and
othersmallpartsareinplaceandnonearelooseinsidethecomputer.Verifythisbyshakingthecomputer
gentlyandlisteningforrattlingsounds.Metallicpartsormetalflakescancauseelectricalshortcircuits.

•Thesystemboardissensitiveto,andcanbedamagedby,ESD.Beforetouchingit,establishpersonal
groundingbytouchingagroundpointwithonehandorbyusinganESDstrap.

©CopyrightLenovo2015

71

1010Lenovo-OneLink-connectorcover

RemovalstepsoftheLenovo-OneLink-connectorcover

Notes:

•Dependingonthemodel,yourcomputermightlookdifferentfromtheillustrationabove.

•EnsurethatyoureattachtheconnectorcovertotheLenovoOneLinkconnectorafterfinishingtheservicing.

1020Batterypack

Importantnoticeforreplacingabatterypack
Attention:Lenovohasnoresponsibilityfortheperformanceorsafetyofunauthorizedbatteries,andprovidesno

warrantiesforfailuresordamagearisingoutoftheiruse.

TheLenovoSolutionCenterprogramprovidesanautomaticbatterydiagnostictestthatdeterminesifthebatterypack
isdefective.AbatterypackFRUshouldnotbereplacedunlessthisdiagnostictestshowsthatthebatteryisdefective.
Theonlyexceptiontothisisifthebatterypackisphysicallydamagedoracustomerisreportingapossiblesafetyissue.

IfLenovoSolutionCenterisnotinstalledinthecomputer,thecustomershoulddownloadthisprogrambeforea
non-physicallydamagedbatterypackisreplaced.Notethataphysicallydamagedbatterypackisanon-warranty
replacementpart.

Removalstepsofthebatterypack

DANGER

Useonlytheauthorizedbatteryspecifiedforyourcomputer.Anyotherbatterycouldigniteor
explode.

72HardwareMaintenanceManual

Unlockthebatterypacklatch1.Holdthebatterypacklockleverintheunlockedposition2andremovethe

3

2

1

1

1

1

2

batterypack

3.

Wheninstalling:Installthebatterypackintotheslot.Ensurethatthebatterypacklatchisinthelocked
position.

1030Largebottomcover

Foraccess,removethisFRU:

•“1020Batterypack”onpage72

Removalstepsofthelargebottomcover

Loosenthescrews1andthenremovethelargebottomcover2.

Chapter9.RemovingorreplacingaFRU73

Wheninstalling:Attachthelargebottomcoverasshowninthefollowingillustration.

1

2

1040Smallbottomcover

Foraccess,removethisFRU:

•“1020Batterypack”onpage72

Removalstepsofthesmallbottomcover

Loosenthescrew1andthenremovethesmallbottomcover2.

74HardwareMaintenanceManual

Wheninstalling:Attachthesmallbottomcoverasshowninthefollowingillustration.

1

1050Opticaldriveoroptical-drivebaybezel

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

Removalstepsoftheopticaldriveoroptical-drivebaybezel

StepScrew(quantity)Color

1

M2×4mm,wafer-head,nylon-coated(1)Silver

Torque

0.181Nm
(1.85kgf-cm)

Chapter9.RemovingorreplacingaFRU75

3

2

Removalstepsoftheopticaldrivebracket

1

2

StepScrew(quantity)Color

1

M2×3mm,wafer-head,nylon-coated(2)

Black0.181Nm

Torque

(1.85kgf-cm)

1060Memorymodule

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

76HardwareMaintenanceManual

Removalstepsofthememorymodule

11

2

Wheninstalling:

Insertthenotchedendofthememorymoduleintotheslotatanangleofabout20degrees.Pressthe
memorymodulefirmly,andpivotitdownwardsuntilitsnapsintoplace.Ensurethatthememorymoduleis
firmlyinstalledintheslotanddoesnotmoveeasily.

1070Harddiskdriveassemblyorsolid-statedriveassembly

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

Attention:

•Donotdropthedriveorapplyanyphysicalshocktoit.Thedriveissensitivetophysicalshock.Improper
handlingcancausedamageandpermanentlossofdata.

•Beforeremovingthedrive,havetheusermakeabackupcopyofalltheinformationonitifpossible.

•Neverremovethedrivewhilethecomputerisoperatingorisinsuspendmode.

Chapter9.RemovingorreplacingaFRU77

Removalstepsoftheharddiskdriveassemblyorsolid-statedriveassembly

1

1

1

1

2

3

StepScrew(quantity)Color

1

M2×4mm,wafer-head,nylon-coated(4)Silver

Torque

0.181Nm
(1.85kgf-cm)

78HardwareMaintenanceManual

Removalstepsoftheharddiskdriveorsolid-statedrivebracket

1

1

1

1

StepScrew(quantity)Color

1

M3×3mm,flat-head,nylon-coated(4)Silver

Torque

0.294Nm
(3.0kgf-cm)

Wheninstalling:Ensurethattheharddiskdriveassemblyorsolid-statedriveassemblyisattachedfirmly.

1080WirelessLANcard

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

Chapter9.RemovingorreplacingaFRU79

RemovalstepsofthewirelessLANcard

1

1

2

3

Instep1,unplugtheconnectorsbyusingtheantennaRFconnectorremovaltoolorpicktheconnectors
withyourfingersandgentlyunplugthemasshown.

StepScrew(quantity)Color

2

M2×3mm,wafer-head,nylon-coated(1)

Torque

Black0.181Nm

(1.85kgf-cm)

80HardwareMaintenanceManual

Wheninstalling:Plugthegraycableintothemainconnector,andtheblackcableintotheauxiliary

1

2

connectoronthecard.

1090Coin-cellbattery

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1080WirelessLANcard”onpage79

Removalstepsofthecoin-cellbattery

DANGER

Useonlytheauthorizedbatteryspecifiedforyourcomputer.Anyotherbatterycouldigniteor
explode.

Wheninstalling:Ensurethattheconnectorisattachedfirmly.

1110Keyboard

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

Removalstepsofthekeyboard

Note:Dependingonthemodel,yourcomputermightlookdifferentfromtheillustrationsinthistopic.

Chapter9.RemovingorreplacingaFRU81

1

1

1

StepScrew(quantity)Color

2

2

3

4

1

M2×8mm,flat-head,nylon-coated(3)

Torque

Black0.181Nm

(1.85kgf-cm)

82HardwareMaintenanceManual

5

6

7

8

Wheninstalling:Ensurethattheconnectorisattachedfirmly.

1120Keyboardbezelassembly

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1050Opticaldriveoroptical-drivebaybezel”onpage75

•“1070Harddiskdriveassemblyorsolid-statedriveassembly”onpage77

•“1110Keyboard”onpage81

Removalstepsofthekeyboardbezelassembly

Note:Dependingonthemodel,yourcomputermightlookdifferentfromtheillustrationsinthistopic.

Chapter9.RemovingorreplacingaFRU83

2

2

2

2

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

StepScrew(quantity)Color

3

3

3

3

1

2

M2×8mm,wafer-head,nylon-coated(15)

M2×3mm,wafer-head,nylon-coated(6)

Torque

Black0.181Nm

(1.85kgf-cm)

Black0.181Nm

(1.85kgf-cm)

StepScrew(quantity)Color

3

M2×5mm,wafer-head,nylon-coated(4)

Black0.181Nm

Torque

(1.85kgf-cm)

84HardwareMaintenanceManual

5

4

Wheninstalling:Ensurethattheconnectorsareattachedfirmlytothesystemboard.

6

6

6

6

6

6

6

6

6

6

6

6

6

Instep

6,releasethekeyboardbezelassemblyfromtheframeusingaplasticprytool.

Wheninstalling:Ensurethatallthelatchesareattachedfirmly.

Chapter9.RemovingorreplacingaFRU85

7

1130Systemboardandthermalfan

Importantnoticesforhandlingthesystemboard:

Whenhandlingthesystemboard,readthefollowing:

•Thesystemboardhasanaccelerometer,whichcanbebrokenwhenseveralthousandsofG-forcesareapplied.

Note:Droppingasystemboardfromaheightofaslittleas6inchessothatitfallsflatonahardbenchcansubject
theaccelerometertoasmuchas6000G'sofshock.

•Becarefulnottodropthesystemboardonabenchtopthathasahardsurface,suchasmetal,wood,orcomposite.

•Avoidroughhandlingofanykind.

•Ateverypointintheprocess,besurenottodroporstackthesystemboard.

•Ifyouputasystemboarddown,besuretoputitonlyonapaddedsurfacesuchasanESDmatoracorrugated
conductivesurface.

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1040Smallbottomcover”onpage74

•“1050Opticaldriveoroptical-drivebaybezel”onpage75

•“1060Memorymodule”onpage76

•“1070Harddiskdriveassemblyorsolid-statedriveassembly”onpage77

•“1080WirelessLANcard”onpage79

•“1090Coin-cellbattery”onpage81

•“1110Keyboard”onpage81

•“1120Keyboardbezelassembly”onpage83

Attention:Thefollowingcomponentssolderedonthetopsideofthesystemboardareextremelysensitive.
Whenyouservicethesystemboard,avoidanykindofroughhandling.

86HardwareMaintenanceManual

ThinkPadE565

b

a

a

b

a

Formodelswithadiscretethermalmodule

aAcceleratedProcessingUnit(APU)
bGraphicsProcessingUnit(GPU)

Formodelswithanintegratedthermalmodule

aAcceleratedProcessingUnit(APU)

ThinkPadE560

Formodelswithadiscretethermalmodule

aMicroprocessor
bGraphicsProcessingUnit(GPU)

Chapter9.RemovingorreplacingaFRU87

Formodelswithanintegratedthermalmodule

a

3

2

1

4

6

5

7

8

9

10

aMicroprocessor

Removalstepsofthesystemboard

88HardwareMaintenanceManual

11

11

11

11

12

12

StepScrew(quantity)Color

13

14

11

M2×5mm,flat-head,nylon-coated(4)

Wheninstalling:Ensurethattheconnectorsareattachedfirmly.

Removalstepsofthethermalfan

Torque

Black0.181Nm

(1.85kgf-cm)

Chapter9.RemovingorreplacingaFRU89

15f

15g

15e

15c

15b

15a

15d

16

Wheninstalling:

a

b

•Ensurethattheconnectorisattachedfirmly.

•Donotpressthetopofthefancoverandthefanhub.

•Beforeyouattachthefanassemblytothecomputer,applythermalgrease,atanamountof0.2grams,
onthepartmarked

aasshowninthefollowingillustrations.Eithertoomuchortoolessapplicationof

greasecancauseathermalproblemduetoimperfectcontactwithacomponent.Youneedtopeelthe
thinfilmofffromtherubbersmarkedb.

Formodelswithdiscretethermalpipes

90HardwareMaintenanceManual

Formodelswithanintegratedthermalpipe

b

1140dc-in/USB-connectorboardwithcable

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1050Opticaldriveoroptical-drivebaybezel”onpage75

•“1070Harddiskdriveassemblyorsolid-statedriveassembly”onpage77

•“1110Keyboard”onpage81

•“1120Keyboardbezelassembly”onpage83

Removalstepsofthedc-in/USB-connectorboardwithcable

Note:Thesystemboardofthecomputerthatyouareservicingmightbedifferentfromtheoneinthe

followingillustrations.

Chapter9.RemovingorreplacingaFRU91

1

2

Wheninstalling:Ensurethattheconnectorisattachedfirmlytothesystemboard.

5

6

4

3

StepScrew(quantity)Color

5

M2×5mm,wafer-head,nylon-coated(1)

Black0.181Nm

Torque

(1.85kgf-cm)

1150Audioconnectorcardwithcable

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1050Opticaldriveoroptical-drivebaybezel”onpage75

•“1070Harddiskdriveassemblyorsolid-statedriveassembly”onpage77

•“1110Keyboard”onpage81

•“1120Keyboardbezelassembly”onpage83

92HardwareMaintenanceManual

Removalstepsoftheaudioconnectorcardwithcable

3

4

2

1

Note:Thesystemboardofthecomputerthatyouareservicingmightbedifferentfromtheoneinthe
followingillustrations.

StepScrew(quantity)Color

3

M2×5mm,wafer-head,nylon-coated(1)

1160Speakerassembly

Foraccess,removetheseFRUsinorder:

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

•“1040Smallbottomcover”onpage74

•“1050Opticaldriveoroptical-drivebaybezel”onpage75

•“1070Harddiskdriveassemblyorsolid-statedriveassembly”onpage77

•“1080WirelessLANcard”onpage79

•“1090Coin-cellbattery”onpage81

•“1110Keyboard”onpage81

•“1120Keyboardbezelassembly”onpage83

•“1130Systemboardandthermalfan”onpage86

•“1140dc-in/USB-connectorboardwithcable”onpage91

Torque

Black0.181Nm

(1.85kgf-cm)

Chapter9.RemovingorreplacingaFRU93

Removalstepsofthespeakerassembly

1

1

1

1

2

2

StepScrew(quantity)Color

1

M2×2.4mm,wafer-head,nylon-coated,bighead(4)

Black0.181Nm

Torque

(1.85kgf-cm)

Cablerouting:Whenyouinstallthespeakerassembly,routethecablesasshowninthefollowingillustration.

1170LCDunit

Foraccess,removetheseFRUsinorder:

•“1010Lenovo-OneLink-connectorcover”onpage72

•“1020Batterypack”onpage72

•“1030Largebottomcover”onpage73

94HardwareMaintenanceManual