Lenovo E50 User Manual

ServiceandTroubleshootingGuide

ThinkPadEdge11²,Edge13²,Edge14²,andEdge15²

Note

Beforeusingthisinformationandtheproductitsupports,besuretoreadthefollowing:

•SafetyandWarrantyGuide

•WirelessrelatedinformationinonlineAccessHelpandAppendixC“Notices”onpage19.

•RegulatoryNotice

TheSafetyandWarrantyGuideandtheRegulatoryNoticehavebeenuploadedontheWeb
site.T orefertothem,gotohttp://www.lenovo.com/support,clickUserGuides&Manuals,
andthenfollowtheinstructionsonthescreen.

FifthEdition(November2011)

©CopyrightLenovo2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation...............iii

Conditionsthatrequireimmediateaction............iii

Safetyguidelines....................iv

Batteries.......................v

Rechargeablebatterynotice...............vi

Lithiumcoincellbatterynotice...............vii

Electricalcurrentsafetyinformation.............viii

Lasercompliancestatement...............ix

Chapter1.Findinginformation................1

LocatingtheLenovoLimitedWarrantyinformation..........1

LenovoWebsite(http://www.lenovo.com)............1

LenovoSupportWebsite..................1

Recordingyourcomputerinformation..............1

Chapter2.Gettinghelpandservice..............3

Gettinghelpandservice..................3

GettinghelpontheWeb..................3

CallingtheCustomerSupportCenter..............3

Gettinghelparoundtheworld.................4

Frequentlyaskedquestions.................5

Worldwidetelephonelist..................5

AppendixA.LenovoLimitedWarranty............13

TypesofWarrantyService.................14

SuplementodeGarantíaparaMéxico.............16

AppendixB.CustomerReplaceableUnits(CRUs)........17

AppendixC.Notices..................19

Notices.......................19

Exportclassicationnotice................20

Electronicemissionsnotices................20

FederalCommunicationsCommissionDeclarationofConformity...20

EUWEEEStatements..................23

ChinaWEEE.....................23

Taiwanrecycleinformation.................23

UkraineRoHS.....................24

©CopyrightLenovo2011i

ENERGYSTARmodelinformation..............24

NoticeforSafetyandWarrantyinformation...........26

NoticeforRegulatoryinformation..............26

Trademarks......................26

iiServiceandTroubleshootingGuide

Importantsafetyinformation

Note:

Readimportantsafetyinformationrst.

Thisinformationcanhelpyousafelyuseyournotebookpersonalcomputer.Follow
andretainallinformationincludedwithyourcomputer.Theinformationinthis
documentdoesnotalterthetermsofyourpurchaseagreementortheLenovo
LimitedWarranty.Formoreinformation,seeChapter3,WarrantyInformationin
theSafetyandWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeen
uploadedontheWebsite.See“NoticeforSafetyandWarrantyinformation”
onpage26.

Customersafetyisimportant.Ourproductsaredevelopedtobesafeand
effective.However,personalcomputersareelectronicdevices.Powercords,
poweradapters,andotherfeaturescancreatepotentialsafetyrisksthatcanresult
inphysicalinjuryorpropertydamage,especiallyifmisused.T oreducetheserisks,
followtheinstructionsincludedwithyourproduct,observeallwarningsonthe
productandintheoperatinginstructions,andreviewtheinformationincludedin
thisdocumentcarefully.Bycarefullyfollowingtheinformationcontainedinthis
documentandprovidedwithyourproduct,youcanhelpprotectyourselffrom
hazardsandcreateasafercomputerworkenvironment.

Note:Thisinformationincludesreferencestopoweradaptersandbatteries.In
additiontonotebookcomputers,someproducts(suchasspeakersandmonitors)
shipwithexternalpoweradapters.Ifyouhavesuchaproduct,thisinformation
appliestoyourproduct.Inaddition,computerproductscontainacoin-sized
internalbatterythatprovidespowertothesystemclockevenwhenthecomputer
isunplugged,sothebatterysafetyinformationappliestoallcomputerproducts.

®

Conditionsthatrequireimmediateaction

Productscanbecomedamagedduetomisuseorneglect.Someproduct
damageisseriousenoughthattheproductshouldnotbeusedagainuntilit
hasbeeninspectedand,ifnecessary,repairedbyanauthorizedservicer .

Aswithanyelectronicdevice,paycloseattentiontotheproductwhenitis
turnedon.Onveryrareoccasions,youmightnoticeanodororseeapuff
ofsmokeorsparksventfromyourproduct.Oryoumighthearsoundslike
popping,crackingorhissing.Theseconditionsmightmerelymeanthatan
internalelectroniccomponenthasfailedinasafeandcontrolledmanner.Or,
theymightindicateapotentialsafetyissue.However,donottakerisksor
attempttodiagnosethesituationyourself.ContacttheCustomerSupport
Centerforfurtherguidance.ForalistofServiceandSupportphonenumbers,
seethefollowingWebsite:

©CopyrightLenovo2011iii

http://www.lenovo.com/support/phone

Frequentlyinspectyourcomputeranditscomponentsfordamageorwear
orsignsofdanger.Ifyouhaveanyquestionabouttheconditionofa
component,donotusetheproduct.ContacttheCustomerSupportCenter
ortheproductmanufacturerforinstructionsonhowtoinspecttheproduct
andhaveitrepaired,ifnecessary.

Intheunlikelyeventthatyounoticeanyofthefollowingconditions,orifyou
haveanysafetyconcernswithyourproduct,stopusingtheproductand
unplugitfromthepowersourceandtelecommunicationlinesuntilyoucan
speaktotheCustomerSupportCenterforfurtherguidance.

•Powercords,plugs,poweradapters,extensioncords,surgeprotectors,or
powersuppliesthatarecracked,broken,ordamaged.

•Signsofoverheating,smoke,sparks,orre.

•Damagetoabattery(suchascracks,dents,orcreases),dischargefroma
battery,orabuildupofforeignsubstancesonthebattery.

•Acracking,hissingorpoppingsound,orstrongodorthatcomesfromthe
product.

•Signsthatliquidhasbeenspilledoranobjecthasfallenontothecomputer
product,thepowercordorpoweradapter.

•Thecomputerproduct,powercord,orpoweradapterhasbeenexposedto
water.

•Theproducthasbeendroppedordamagedinanyway.

•Theproductdoesnotoperatenormallywhenyoufollowtheoperating
instructions.

Note:Ifyounoticetheseconditionswithaproduct(suchasanextensioncord)
thatisnotmanufacturedfororbyLenovo,stopusingthatproductuntilyou
cancontacttheproductmanufacturerforfurtherinstructions,oruntilyougeta
suitablereplacement.

Safetyguidelines

Alwaysobservethefollowingprecautionstoreducetheriskofinjuryandproperty
damage.

Formoreinformation,seeChapter1,ImportantsafetyinformationintheSafety
andWarrantyGuide.ThelatestSafetyandWarrantyGuidehasbeenuploadedon
theWebsite.See“NoticeforSafetyandWarrantyinformation”onpage26.

ivServiceandTroubleshootingGuide

Batteries

DANGER

PersonalcomputersmanufacturedbyLenovocontainacoincellbattery
toprovidepowertothesystemclock.Inaddition,manymobileproducts,
suchasnotebookcomputers,utilizearechargeablebatterypackto
providesystempowerwheninportablemode.Batteriessuppliedby
Lenovoforusewithyourproducthavebeentestedforcompatibilityand
shouldonlybereplacedwithapprovedparts.

ThissystemdoesnotsupportbatteriesthatarenotgenuineLenovo-made
orauthorized.Thesystemwillcontinuetoboot,butmaynotcharge
unauthorizedbatteries.Attention:Lenovohasnoresponsibilityfor
theperformanceorsafetyofunauthorizedbatteries,andprovidesno
warrantiesforfailuresordamagearisingoutoftheiruse.

Neverattempttoopenorserviceanybattery.Donotcrush,puncture,or
incineratebatteriesorshortcircuitthemetalcontacts.Donotexposethe
batterytowaterorotherliquids.Onlyrechargethebatterypackstrictly
accordingtoinstructionsincludedintheproductdocumentation.

Batteryabuseormishandlingcancausethebatterytooverheat,whichcan
causegassesorameto“vent”fromthebatterypackorcoincell.Ifyour
batteryisdamaged,orifyounoticeanydischargefromyourbatteryorthe
buildupofforeignmaterialsonthebatteryleads,stopusingthebattery
andobtainareplacementfromthebatterymanufacturer.

Batteriescandegradewhentheyareleftunusedforlongperiodsof
time.Forsomerechargeablebatteries(particularlyLithiumIonbatteries),
leavingabatteryunusedinadischargedstatecouldincreasetheriskofa
batteryshortcircuit,whichcouldshortenthelifeofthebatteryandcan
alsoposeasafetyhazard.DonotletrechargeableLithium-Ionbatteries
completelydischargeorstorethesebatteriesinadischargedstate.

ServiceandT roubleshootingGuidev

Rechargeablebatterynotice

DANGER

Donotattempttodisassembleormodifythebatterypack.Attemptingto
dosocancauseanexplosion,orliquidleakagefromthebatterypack.A
batterypackotherthantheonespeciedbyLenovo,oradisassembledor
modiedbatterypackisnotcoveredbythewarranty .

Iftherechargeablebatterypackisincorrectlyreplaced,thereisdanger
ofanexplosion.Thebatterypackcontainsasmallamountofharmful
substances.T oavoidpossibleinjury:

•ReplaceonlywithabatteryofthetyperecommendedbyLenovo.

•Keepthebatterypackawayfromre.

•Donotexposeittowaterorrain.

•Donotattempttodisassembleit.

•Donotshort-circuitit.

•Keepitawayfromchildren.

•Donotdropthebatterypack.

Donotputthebatterypackintrashthatisdisposedofinlandlls.When
disposingofthebattery,complywithlocalordinancesorregulations.

Thebatterypackshouldbestoredatroomtemperature,chargedto
approximately30to50%ofcapacity.Werecommendthatbatterypackbe
chargedaboutonceperyeartopreventoverdischarge.

viServiceandTroubleshootingGuide

Lithiumcoincellbatterynotice

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoran
equivalenttypethatisrecommendedbythemanufacturer.Thebattery
containslithiumandcanexplodeifnotproperlyused,handled,ordisposed
of.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

ThefollowingstatementappliestousersinthestateofCalifornia,U.S.A.

CaliforniaPerchlorateInformation:

ProductscontainingCR(manganesedioxide)lithiumcoincellbatteries
maycontainperchlorate.

PerchlorateMaterial-specialhandlingmayapply.See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

ServiceandT roubleshootingGuidevii

Electricalcurrentsafetyinformation

DANGER

Electriccurrentfrompower ,telephone,andcommunicationcablesis
hazardous.

Toavoidashockhazard:

•Donotuseyourcomputerduringalightningstorm.

•Donotconnectordisconnectanycablesorperforminstallation,
maintenance,orrecongurationofthisproductduringanelectrical
storm.

•Connectallpowercordstoaproperlywiredandgroundedelectrical
outlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattached
tothisproduct.

•Wheneverpossible,useonehandonlytoconnectordisconnectsignal
cables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,or
structuraldamage.

•Disconnecttheattachedpowercords,batterypack,andallthecables
beforeyouopenthedevicecovers,unlessinstructedotherwiseinthe
installationandcongurationprocedures.

•Donotuseyoucomputeruntilallinternalpartsenclosuresarefastened
intoplace.Neverusethecomputerwheninternalpartsandcircuits
areexposed.

viiiServiceandTroubleshootingGuide

DANGER

•Connectanddisconnectcablesasdescribedinthefollowing
procedureswheninstalling,moving,oropeningcoversonthisproduct
orattacheddevices.

Toconnect:

1.T urneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlets.

5.T urndevicesON.

Todisconnect:

1.T urneverythingOFF.

2.First,removepowercordsfrom
outlets.

3.Removesignalcablesfrom
connectors.

4.Removeallcablesfromdevices.

Thepowercordmustbedisconnectedfromthewalloutletorreceptacle
beforeinstallingallotherelectricalcablesconnectedtothecomputer.

Thepowercordmaybereconnectedtothewalloutletorreceptacleonly
afterallotherelectricalcableshavebeenconnectedtothecomputer .

Lasercompliancestatement

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,or
transmitters)areinstalled,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproduct
couldresultinexposuretohazardouslaserradiation.Thereareno
serviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthan
thosespeciedhereinmightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaser
diode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotview
directlywithopticalinstruments,andavoiddirectexposuretothebeam.

Savetheseinstructions.

ServiceandT roubleshootingGuideix

xServiceandTroubleshootingGuide