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ERROR CODES REASON SCREEN MESSAGE
PROVIDE
KEYs
RECOMMENDED STEPS REASON
0xC004F00F
ROT ERROR
This PC isn't activated anymore. If you
reinstalled Windows or made changes
to your hardware recently. You can
contact customer support for help
ONLY IF
a) Recommend Customer to contact MS per
error screen with Proof of Purchase
b)PROVIDE KEY ONLY IF SYSTEM BOARD
REPLACED & ACTIVATION FAILS
IMMEDIATELY/WITHIN A DAY
Windows is no longer activated due
to changes in the configuration since
Windows was first activated. Caused
by swapping motherboards among
PCs, or moving the Windows
installation hard drive to a different
PC.
0xC004C051
OOT on 1st
Activation
This preinstalled version of Windows
can't be activated. Contact your PC
manufacturer for assistance, or buy a
new key
ONLY IF
a) PROVIDE KEY ONLY IF " NEW SYSTEM"
WITHIOUT ANY HARDWARE CHANGES &
ACTIVATION FAILS
b) OR SYSTEM BOARD REPLACED &
ACTIVATION FAILS IMMEDIATELY/WITHIN A
DAY.
c) Other situation with no MB replacement/
refer customer to MS & DO NOT provide a
key .THIS SITUATION IS STILL BEING ASSESSED
& WE WILL PROVIDE AN UPDATE LATER
(including hardware changes on brand new
system)
a) Caused by missing CBR (computer
built report) for new systems
b) Excessive hardware changes on
new systems prior to activation
c) Missing Key on Replacement
Motherboard
BLOCKED KEYS
The product key didn't work. Try a
different key, or buy a new one.
ONLY IF
0xC004C770
0xC004C008
ALREADY USED
KEY
This product key is already being used
on another PC. Try a different key, or
buy a new one.
ONLY IF
PROVIDE KEY ONLY IF SYSTEM BOARD
REPLACED & ACTIVATION FAILS
IMMEDIATELY/WITHIN A DAY
Key Leaked to Internet or
(no injected key) in replacement MB.
ACTIVATION ERROR CODES FOR WINDOWS 8
0xC004C4A2
0xC004C060
0xC004C003
a) PROVIDE KEY ONLY IF " NEW SYSTEM"
WITHIOUT ANY HARDWARE CHANGES &
ACTIVATION FAILS
b) OR SYSTEM BOARD REPLACED &
ACTIVATION FAILS IMMEDIATELY/WITHIN A
DAY
For all other situations, refer customer to MS
or escalate to CSAT.
Escalate to MBRDPK@lenovo.com
immediately
Caused by using same key on
multiple systems
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0xC004C052
MISSING CBR
This preinstalled version of Windows
can't be activated. Contact your PC
manufacturer for assistance, or buy a
new key
YES
Provide a key over the phone and capture
details in CRM.
Escalate to MBRDPK@lenovo.com
immediately
ERROR CODES REASON SCREEN MESSAGE
PROVIDE
KEYs
RECOMMENDED STEPS REASON
0xC004F00F
RIT ERROR
This PC isn't activated anymore. If you
reinstalled Windows or made changes
to your hardware recently. You can
contact customer support for help
NO
Recommend Customer to contact MS per
error screen.
Caused by multiple activation on
same system. (e.g.: reinstalling
image and activating )
0xC004C016
COA KEY
This product key can only be used to
restore Windows on PCs that have
Windows pre-installed. You can
activate windows on the phone
NO Refer customer to Activate by Phone
OEM COA key (from label) entered
to activate.
ACTIVATION ERROR CODES FOR WINDOWS 8 (DO NOT PROVIDE KEY)
KEY BLOCKED IN
SPECIFIC REGION
0xC004C4A9
0xC004C017
0xC004F010
0xC004F005
0xC004F004
0xC004C4A5
0xC004C4A4
0xC004C010
0xC004C00F
0xC004C00E
0xC004C007
INVALID KEYS
Recommend Customer to either purchase a
new key or contact Microsoft
Fraudulent activity
NO
Recommend customer to change region in
country preference or contact MS
This product key doesn't match the
region you're in, so try a different
region
Trying to activate license outside
region it can be acquired.
This product key didn't work. Try a
different key, or buy a new one.
NO
a) Recommend Customer to MS for activation
b) If no resolution, escalate to CSAT Team
PC no longer matches what’s
recorded in MS database . Caused
due to hardware changes – resulting
a different hardware hash – once the
CBR is submitted. Damaged
Windows files can cause some of
CERCUMVENT
ACTIVATION
FAILURE
There are files on your PC that are
preventing activation. You need to
buy and reinstall a new version of
NO
0xC004C4B1
0xC004C4B0
0xC004C4AB
NO INTERNET
CONNECTIVETY
If you want to activate online, you
need to connect to the Internet-or
you can call us.
Recommend Customer to either connect or
contact MS for manual phone based
activation
NO
0x80072efd
0x80072EE7
0x8004cf44
No Internet
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0xc004FC07
EXPIRED
LICENCSE/PRE
RELEASE KEYS
This version of Windows is expired.
Install the latest version to activate.
NO
Refer customer to purchase a new key or
contact MS
Low Probability
0xC004FC03:
Network issue
during activation.
0xC004C4AE: .
Windows files
may be damaged.
0xC004B005:
INVALID LICENSE
0x80072F8F
Date/Time
mismatch
between the PC
and the activation
service
Windows can't be activated right
now. Try activating Windows later. If
this issue persists, contact Microsoft
Customer Service and Support online
to activate Windows.
NO
Refer customer to MS for support per error
screen
Update the date/time before
activation
0x8007007B:
Resetting the
licensing
components
Windows can't be activated right
now. Try activating Windows later. If
this issue persists, contact Microsoft
Customer Service and Support online
to activate Windows.
NO
Refer customer to MS for support per error
screen
Low Probability
0xC004C014
0xC004C013,
0xC004C012,
Windows couldn't be activated right
now. We'll keep trying to activate it
for you.
SERVICE
CONNECTION
ISSUE
Refer customer to MS for support per error
screen
Low Probability
NO
0xC004F010
0xC004F005
0xC004F004
0xC004C4A5
0xC004C4A4
0xC004C010
0xC004C00F
0xC004C00E
0xC004C007
0xC004C004
0xC004C001
0xC004B001
INVALID KEYS
Windows can't be activated right
now. Try activating Windows later. If
this issue persists, contact Microsoft
Customer Service and Support online
to activate Windows.
NO
Refer customer to MS for support per error
screen
Low Probability
This product key didn't work. Try a
different key, or buy a new one.
NO
a) Recommend Customer to MS for activation
b) If no resolution, escalate to CSAT Team
PC no longer matches what’s
recorded in MS database . Caused
due to hardware changes – resulting
a different hardware hash – once the
CBR is submitted. Damaged
Windows files can cause some of
these errors.
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