Lenovo 1008, 1010, 992, 981 User Manual

ThinkServer
HardwareMaintenanceManual

ThinkServerTS200vTypes0981,0992,1008,and1010

ThinkServer
HardwareMaintenanceManual

ThinkServerTS200vTypes0981,0992,1008,and1010

Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandtheSafety
InformationbookandAppendixA“Notices”onpage87

.

SecondEdition(December2010)

©CopyrightLenovo2010,.

LENOVOproducts,data,computersoftware,andserviceshavebeendevelopedexclusivelyatprivateexpenseandare
soldtogovernmentalentitiesascommercialitemsasdenedby48C.F.R.2.101withlimitedandrestrictedrightsto
use,reproductionanddisclosure.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant
aGeneralServicesAdministration²GSA²contract,use,reproduction,ordisclosureissubjecttorestrictionssetforth
inContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthismanual.....1

ImportantSafetyInformation..........1

Safetystatements..............2

ImportantinformationaboutreplacingRoHS

compliantFRUs...............5

Chapter2.Generalinformation.....7

Featuresandspecications...........7

Software..................9

EasyStartup...............9

EasyManage...............9

Chapter3.GeneralCheckout.....11

Problemdeterminationtips..........11

Chapter4.Diagnostics........13

PC-DoctorforDOS.............13

Creatingadiagnosticdisc........13

Runningthediagnosticprogramfroma

diagnosticdisc.............13

Navigatingthroughthediagnostics

programs...............13

Runningtests.............14

Viewingthetestlog...........15

Troubleshootingtables...........15

Harddiskdrivebooterror........15

PowerSupplyProblems.........16

Beepsymptoms............16

POSTerrorcodes............17

EasyStartupproblems..........18

Miscellaneouserrormessages......19

Undeterminedproblems.........21

Chapter5.LocatingServerControls

andconnectors............23

Frontview................23

Rearview.................23

System-boardinternalconnectors.......25

Internalcomponents............26

Chapter6.ReplacingFRUs......27

Guidelinesfortrainedservicetechnicians....27

Inspectingforunsafeconditions......27

Guidelinesforservicingelectricalequipment.28

Handlingstatic-sensitivedevices.......28

Servercomponents.............29

ReplacingFRUs..............30

Removingtheservercover........30

Removingandreinstallingthefrontbezel..31

InstallingorreplacingaPCIcard......32

Replacingthebattery..........35

Installingorreplacingamemorymodule...36
Installingorreplacingtheopticaldrive...38
Replacingthesecondaryharddiskdrive...40
Replacingthepowersupplyassembly...43
Replacingtheheatsinkandfanassembly..44

Replacingthemicroprocessor.......45

Replacingthesystemboard.......47

Replacingtheprimaryharddiskdrive....50

Replacingthefrontfanassembly.....53

Replacingtherearfanassembly......55

Completingthepartsreplacement.....57

Updatingtheserverconguration.....58

Chapter7.PartsListing,TS200v
MachineTypes0981,0992,1008,and

1010..................59

MachineT ype0981.............59

MachineT ype0992.............64

MachineT ype1008.............68

MachineT ype1010.............72

Chapter8.Conguringtheserver..77

UsingtheSetupUtilityprogram........77

StartingtheSetupUtilityprogram.....77

Viewingandchangingsettings......77

Usingpasswords............78

Enablingordisablingadevice.......79

Selectingastartupdevice........79

Advancedsettings...........80

ExitingfromtheSetupUtilityprogram...80

ConguringRAID..............80

RAIDLevel..............80

ConguringthesystemUEFItoenableSATA

RAIDfunctionality............81

CreatingRAIDvolumes.........81

DeletingRAIDvolumes.........81

Updatingsystemprograms..........82

Usingsystemprograms.........82

Updating(ashing)theUEFIfromadisc...82
Updating(ashing)theUEFIfromyour

operatingsystem............83

RecoveringfromaPOST/UEFIupdate

failure................83

UsingtheThinkServerEasyStartupprogram...84

©CopyrightLenovo2010,

iii

InstallingThinkServerEasyManageAgent....85

AppendixA.Notices.........87

Exportclassicationnotice..........88

Televisionoutputnotice...........88

EuropeanconformanceCEmark.......88

Trademarks................88

Electronicemissionsnotices.........88

FederalCommunicationsCommission

DeclarationofConformity........88

IndustryCanadaClassBemissioncompliance

statement...............89

EuropeanUnionEMCDirectiveconformance

statement...............89

EU-EMCDirective(2004/108/EC)EN55022

classBStatementofCompliance.....89

JapaneseVCCIClassBstatement.....90

Japanesecomplianceforproductslessthan

orequalto20Aperphase........90

FederalCommunicationsCommission(FCC)and

telephonecompanyrequirements.......90

CanadianDepartmentofCommunications

certicationlabel..............91

Powercordnotice.............91

PolyvinylChloride(PVC)cableandcordnotice..93

Turkishstatementofcompliance.......93

Wasteelectricalandelectronicequipment(WEEE)

notices..................93

EuropeanUnion(EU)WEEEstatement...94

Japaneserecyclingstatement.........94

CollectingandrecyclingadisusedLenovo

computerormonitor..........94

DisposingofLenovocomputercomponents.94
Disposingofdisusedlithiumbatteriesfrom

Lenovocomputers...........94

Index..................97

ivThinkServerHardwareMaintenanceManual

Chapter1.Aboutthismanual

ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin
yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,
andinstructionsforreplacingfailingcomponents.

Replaceablecomponentsareofthreetypes:

•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.

IfLenovo®installsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.

•Optional-servicecustomerreplaceableunit:Y oumayinstallanoptional-serviceCRUyourselfor

requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated
fortheserver.

•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.

Themostrecentversionofthisdocumentisavailableathttp://www.lenovo.com/support.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.See“ImportantSafety
Information”onpage1.

Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand
SupportInformationdocument.

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetA TTENTIONduprésentdocumentavantd'exécuter
lesinstructions.

LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.

©CopyrightLenovo2010,

1

Safetystatements

Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumberis

usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe
cautionordangerstatementintheSafetyInformationdocument.

Forexample,ifacautionstatementislabeled"Statement1,"translationsforthatcautionstatementarein
theSafetyInformationdocumentunder"Statement1."

Besuretoreadallcautionanddangerstatementsinthisdocumentbeforeyouperformtheprocedures.Read
anyadditionalsafetyinformationthatcomeswiththeserveroroptionaldevicebeforeyouinstallthedevice.

Attention:UseNo.26AWGorlargerUL-listedorCSAcertiedtelecommunicationlinecord.

Statement1

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water ,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationand
congurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,or
openingcoversonthisproductorattacheddevices.

ToConnect:ToDisconnect:

1.TurneverythingOFF .

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF .

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

Statement2

2ThinkServerHardwareMaintenanceManual

CAUTION:

Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1

`

Whenreplacingthelithiumbattery,useonlyatypebatteryrecommendedbythemanufacturer.If
yoursystemhasamodulecontainingalithiumbattery,replaceitonlywiththesamemoduletype
madebythesamemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperlyused,
handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

Statement3

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

Statement4

Chapter1.Aboutthismanual3

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)

1

2

CAUTION:
Usesafepracticeswhenlifting.

Statement5

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

Statement8

CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.

Statement26

CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.

4ThinkServerHardwareMaintenanceManual

Attention:ThisserverissuitableforuseonanITpowerdistributionsystemwhosemaximumphase-to-phase

voltageis240Vunderanydistributionfaultcondition.

Important:ThisproductisnotsuitableforusewithvisualdisplayworkplacedevicesaccordingtoClause2
oftheGermanOrdinanceforWorkwithVisualDisplayUnits.

ImportantinformationaboutreplacingRoHScompliantFRUs

RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective
(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS
requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe
EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto
haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso
benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe
compliant.

Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique

FRUpartnumbers.

LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers
tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain
someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo
producescontainingRoHScompliantparts.

RoHScompliantThinkServerTS200vpartshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed
RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas
compliantinthesystemhardwaremaintenancemanualordirectsubstitutionsforthoseFRUscanbeused.

ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006

Currentororiginalpart

Non-RoHSCanbeNon-RoHS

Non-RoHSCanbeRoHS

Non-RoHSCansubtoRoHS

RoHSMustbeRoHS

ReplacementFRU

Currentororiginalpart

MustbeRoHSMustbeRoHS

ReplacementFRU

Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe

distributioncenteratthetimeoforder.

Chapter1.Aboutthismanual5

6ThinkServerHardwareMaintenanceManual

Chapter2.Generalinformation

Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.

Featuresandspecications

Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe
servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.

©CopyrightLenovo2010,

7

Table1.Featuresandspecications

MicroprocessorYourserver
comeswithoneofthefollowing
microprocessors(internalcachesize
variesbymodeltype):

•Intel®Celeron®microprocessor

•IntelCore™i3microprocessor

•IntelCorei5microprocessor

•IntelPentium®microprocessor

•UsetheSetupUtilityprogramto
determinethetypeandspeedof
themicroprocessor.

•Foralistofsupported
microprocessors,see
http://www.lenovo.com/thinkserver
andclicktheOptionstab.

Memory

•SupportsuptofourDDR3ECC
UDIMMs(doubledatarate3error
correctioncodeunbuffereddual
inlinememorymodules)

Internaldrives

•SerialAdvancedTechnology
Attachment(SATA)harddiskdrive

•SATAopticaldrive

Videosubsystem

•IntegratedgraphicsforaVideo
GraphicsArray(VGA)connector
andaDisplayPortconnector

Connectivity

•10/100/1000Mbpsintegrated
Ethernetcontroller

Powersupply

•280-wattauto-sensingpower
supply

Expansion

•T woharddiskdrivebays(one
standardandoneoptional)

•T woopticaldrivebays

•T woPCIcardslots

•OnePCIExpressx1cardslot

•OnePCIExpressx16cardslot

Systemmanagementfeatures

•Abilitytostorepower-onself-test
(POST)hardwaretestresults

•Automaticpower-onstartup

•IntelActiveManagement
Technology(AMT)

•IntelHyper-Threadingtechnology
(somemodels)

•IntelRapidStorageTechnology
(RST)

•PrebootExecutionEnvironment
(PXE)

•SystemManagement(SM)UEFI
andSMsoftware

•WakeonLAN

•WakeonRing(intheSetupUtility
program,thisfeatureiscalled
SerialPortRingDetectforan
externalmodem)

Input/Output(I/O)features

•EightUniversalSerialBus(USB)
connectors(twoonthefrontpanel
andsixontherearpanel)

•One9-pinserialport

•OneEthernetconnector

•OneDisplayPortconnector

•OneVGAmonitorconnector

•Threeaudioconnectorsonthe
rearpanel(audioline-inconnector,
audioline-outconnector,and
microphoneconnector)

Securityfeatures

•Computrace

•Enablingordisablingadevice

•EnablingordisablingUSB
connectorsindividually

•Harddiskdrivepassword

•Power-OnPassword(POP)and
AdministratorPasswordforUEFI
access

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•Supportforanintegratedcable
lock(Kensingtonlock)

•Supportforapadlock

•T rustedPlatformModule(TPM)

PreinstalledoperatingsystemSome
modelsarepreinstalledwithoneof
thefollowingoperatingsystems:

•Microsoft®WindowsServer®
2008R2Foundation

•MicrosoftWindowsServer2008
R2Standard

•Windows®SmallBusinessServer
2008Standard(ServicePack2)

Operatingsystem(s),supported

•MicrosoftWindowsServer2008
R2Enterprise

8ThinkServerHardwareMaintenanceManual

Table1.Featuresandspecications(continued)

Dimensions

Width:174.8mm(6.88inches)
Height:377.3mm(14.85inches)
Depth:406.7mm(16.01inches)

Weight

Maximumconguration:11.2kg
(24.7lbs)

Environment

Airtemperature:

Operating:10°to35°C(50°to
95°F)

Non-operating:-40°to60°C(-40°
to140°F)(withpackage)

Non-operating:-10°to60°C(14°
to140°F)(withoutpackage)

•Humidity:

Operating:8%to80%
(non-condensing)

Non-operating:8%to80%
(non-condensing)

•Altitude:

Operating:0to10000ft(0to
3048m)

Non-operating:0to35000ft
(0to10668m)

Software

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

Electricalinput

Inputvoltagelowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to60

Hz
Voltage-selectionswitchsetting:

115Vac

Inputvoltagehighrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to60

Hz
Voltage-selectionswitchsetting:

230Vac

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofinstallingsupportedMicrosoftWindows
operatingsystemsanddevicedriversonyourserver.The
serveronDVD.TheDVDisselfstarting(bootable).TheUserGuideforthe

EasyStartupprogramisprovidedwithyour

EasyStartupprogramisonthe
DVDandcanbeaccesseddirectlyfromtheprograminterface.Foradditionalinformation,see“Usingthe
ThinkServerEasyStartupprogram”onpage84.

EasyManage

TheThinkServerEasyManageAgentenablesotherclientsonthenetworktobemanagedbythecentralized
console.TheThinkServerEasyManageAgentissupportedon32-bitand64-bitWindows,RedHat,and
SUSEoperatingsystems.

Chapter2.Generalinformation9

10ThinkServerHardwareMaintenanceManual

Chapter3.GeneralCheckout

Attention

Thedrivesintheserversyouareservicingmighthavebeenrearrangedorthedrivestartupsequencemight
havebeenchanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.
Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating
system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.

BeforereplacingaFRU,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.

Usethefollowingproceduretohelpdeterminethecauseofaproblem:

1.Turnofftheserverandallexternaldevices.

2.Checkallcablesandpowercords.

3.Setalldisplaycontrolstothemiddleposition.

4.Power-onallexternaldevices.

5.Turnontheserver.

•Lookfordisplayederrorcodes

•Listenforbeepcodes

•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6onpage11

Ifyoudoreceivethecorrectresponse,proceedtostep7onpage11.

6.Lookatthefollowingconditionsandfollowtheinstructions:

.

•IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage16.

•IftheserverdisplaysaPOSTerror,goto“POSTerrorcodes”onpage17.

•Iftheserverhangsandnoerrorisdisplayed,continueatstep7onpage11

7.RuntheDiagnosticprograms.SeeChapter4“Diagnostics”onpage13.

•Ifyoureceiveanerror,replacethepartthatthediagnosticprogramcallsout.

•Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.

.

Problemdeterminationtips

Duetothevarietyofhardwareandsoftwarecombinationsthatcanbeencountered,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromServiceSupportandEngineeringfunctions.

•Machinetypeandmodel

•Processororharddiskdriveupgrades

•Failuresymptom

–Dodiagnosticsindicateafailure?
–What,when,where,single,ormultiplesystems?
–Isthefailurerepeatable?
–Hasthiscongurationeverworked?

©CopyrightLenovo2010,

11

–Ifithasbeenworking,whatchangesweremadepriortoitfailing?
–Isthistheoriginalreportedfailure?

•Diagnosticsversion

–T ypeandversionlevel

•Hardwareconguration

–Print(printscreen)congurationcurrentlyinuse
–BIOSlevel

•Operatingsystemsoftware

–T ypeandversionlevel

Notes:Toeliminateconfusion,identicalsystemsareconsideredidenticalonlyifthey:

1.Aretheexactmachinetypeandmodels

2.HavethesameBIOSlevel

3.Havethesameadapters/attachmentsinthesamelocations

4.Havethesameaddressjumpers/terminators/cabling

5.Havethesamesoftwareversionsandlevels

6.Havethesamediagnosticdiskettes(version)

7.Havethesamecongurationoptionssetinthesystem

8.Havethesamesetupforoperating-system-controlledles

Comparingthecongurationandsoftwareset-upbetween“workingandnon-working”systemswilloften
leadtoproblemresolution.

12ThinkServerHardwareMaintenanceManual

Chapter4.Diagnostics

Diagnosticprogramsareusedtotesthardwarecomponentsofyourserver.Diagnosticprogramsarealso
usedtoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourserver.

Notes:

1.YoucandownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage13fordetailedinformation.

2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprograms,
saveandprinttheloglescreatedbythediagnosticprograms.Youwillneedthelogleswhenyou
speaktoaLenovotechnicalsupportrepresentative.

PC-DoctorforDOS

YoucandownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Windowsoperatingsystem.YoucanrunthePC-DoctorforDOSdiagnosticprogramfromadiagnostic
discthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.

Tocreateadiagnosticdisc,dothefollowing:

1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram
from:http://www.lenovo.com/support

2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.

Runningthediagnosticprogramfromadiagnosticdisc

Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou
created.

Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:

1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.
See“Viewingorchangingthestartupdevicesequence”onpage79.

2.Makesuretheserveristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic
programopens.

Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.
However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating
system,youneedtorestarttheservertoaccessthediagnosticprogram.

3.Followtheinstructionsonthescreentoselectthediagnostictestyouwanttorun.

Note:Foradditionalhelp,presstheF1key.

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.

Navigatingthroughthediagnosticsprograms

Usethecursormovementkeystonavigatewithinthemenus.

©CopyrightLenovo2010,

13

•TheEnterkeyisusedtoselectamenuitem.

•TheEsckeyisusedtobackuptothepreviousmenu.

•Foronlinehelp,selectF1.

Runningtests

Therearefourwaystorunthediagnostictests.

•Usingthecursormovementkeys,highlightRunNormalT estorRunQuickT estfromtheDiagnostics
menuandthenpressEnter.Thisautomaticallyrunsapre-denedgroupoftestsfromeachtestcategory.
RunNormalT estrunsamoreextensivesetofteststhanRunQuickTestdoesandtakeslongerto
complete.

•PressF5toautomaticallyrunallselectedtestsinallcategories.

•Fromwithinatestcategory,pressCtrl+Entertoautomaticallyrunonlytheselectedtestsinthatcategory.

•Usingthecursormovementkeys,highlightasingletestwithinatestcategory,andthenpressEnter.
Thisrunsonlythattest.

PressEscatanytimetostopthetestingprocess.

Testresults(N/A,PASSED,FAILED,ABORTED)aredisplayedintheeldbesidethetestdescriptionandin
thetestlog.See“Viewingthetestlog”onpage15

Toselectoneormoretests,dothefollowing:

1.Openthecorrespondingtestcategory.

2.Usingthecursormovementkeys,highlightthedesiredtest.

3.Pressthespacebar.Aselectedtestismarkedby>>.Pressingthespacebaragainde-selectsatest
andremovesthe>>.

4.Repeatsteps2and3abovetoselectalldesiredtests.

.

Testresults

Diagnosticstestresultsproducethefollowingerrorcodeformat:

FunctionCode

•FunctionCode:Representsthefeatureorfunctionwithintheserver.

•FailureType:Representsthetypeoferrorencountered.

•DeviceID:Containsthecomponent'sunit-IDthatcorrespondstoaxeddiskdrive,removablemedia
drive,serialorparallelport,processor,specicRIMM,oradeviceonthePCIbus.

•Date:Containsthedatewhenthediagnostictestwasrun.ThedateisretrievedfromCMOSanddisplayed
usingtheYYYYMMDDformat.

•ChkDigits:Containsa2-digitcheck-digitvaluetoensurethefollowing:

–Diagnosticswererunonthespecieddate.
–Diagnosticswererunonthespeciedserver.
–Thediagnosticerrorcodeisrecordedcorrectly.

•T ext:Descriptionoftheerror.

Note:SeeChapter4“Diagnostics”onpage13

FailureTypeDeviceIDDate

forerrorcodelistings.

ChkDigits

Text

14ThinkServerHardwareMaintenanceManual

QuickandFullerase-harddiskdrive

Thediagnosticsprogramofferstwoharddiskdriveformattingutilities:

•QuickEraseHardDrive

•FullEraseHardDrive

QuickEraseHardDriveprovidesaDOSutilitythatperformsthefollowing:

•DestroystheMasterBootRecord(MBR)ontheharddiskdrive.

•DestroysallcopiesoftheFATTableonallpartitions(boththemasterandbackup).

•Destroysthepartitiontable.

•Providesmessagesthatwarntheuserthatthisisanon-recoverableprocess.

FullEraseHardDriveprovidesaDOSutilitythatperformsthefollowing:

•PerformsallthestepsinQuickErase.

•ProvidesaDOSutilitythatwritesrandomdatatoallsectorsoftheharddiskdrive.

•Providesanestimateoftimetocompletionalongwithavisualrepresentationofcompletionstatus.

•Providesmessagesthatwarntheuseraboutanon-recoverableprocess.

Important:MakesurethatalldataisbackedupbeforeusingtheQuickorFullErasefunctions.

ToselecttheQuickEraseHardDriveorFullEraseHardDriveutility,dothefollowing:

1.SelecttheUTILITYoptiononthetoolbarandpressEnter.

2.SelecteithertheQUICKERASEorFULLERASEHARDDISKoptionandfollowtheinstructionson
thescreen.

Viewingthetestlog

Errorsreportedbythediagnostictestwillbedisplayedbytheprogramasafailedtest.

Toviewdetailsofafailureortoviewalistoftestresults,usethefollowingprocedurefromanytestcategory
screen:

1.PressF3toactivatethelogle.

2.PressF3againtosavetheletodisketteorpressF2toprintthele.

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,dothefollowing
beforeusingthetroubleshootingtables:

1.Checkthesystem-errorLEDontheoperatorinformationpaneltoseeifitislit.

2.Removethesoftwareordevicethatyoujustadded.

3.Runthediagnosticteststodeterminewhethertheserverisrunningcorrectly.

4.Reinstallthenewsoftwareornewdevice.

Harddiskdrivebooterror

Aharddiskdrivebooterrorcanhavethefollowingcauses.

Chapter4.Diagnostics15

ErrorFRU/Action

Thestart-updriveisnotinthebootsequencein
conguration.

Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.

Thebootsectoronthestart-updriveiscorrupted.

Thedriveisdefective.

Checkthecongurationandensurethestart-updriveis
inthebootsequence.

Thedrivemustbeformatted.Dothefollowing:

1.Attempttobackupthedataonthefailingharddisk
drive.

2.Usingtheoperatingsystemprograms,formatthe
harddiskdrive.

Replacetheharddiskdrive.

PowerSupplyProblems

Ifyoususpectapowerproblem,usethefollowingprocedures.

Check/VerifyFRU/Action

Checkthefollowingforproperinstallation.

•Powercord

•On/Offswitchconnector

•On/Offswitchpowersupplyconnector

•Systemboardpowersupplyconnectors

•Microprocessor(s)connection

Checkthepowercordforcontinuity.

Checkthepower-onswitchforcontinuity.

Reseatconnectors

Powercord

Power-onswitch

Beepsymptoms

Beepsymptomsaretonesoraseriesoftonesseparatedbypauses(intervalswithoutsound)duringPOST.

Thefollowingtablesdescribesbeepsymptoms.

BeepSymptomFRU/Action

2shortbeepsCMOSsettingerror

1longand2shortbeepsMonitororvideoadaptercard

error

Performthefollowingactionsinorder.

1.StarttheSetupUtilityprogramandpressF10toSave
andexit.SeeChapter8“Conguringtheserver”on
page77.

2.StarttheSetupUtilityprogramandpressF7toload
defaultsandthenpressF10toSaveandexit.

3.PerformaBootblockrecovery.See“Recovering
fromaPOST/UEFIupdatefailure”onpage83.

Performthefollowingactionsinorder.

1.Makesurethemonitorisproperlyconnectedtothe
computer.

2.Replacethevideoadaptercard(ifpresent).

3.Replacethesystemboard.

16ThinkServerHardwareMaintenanceManual

BeepSymptomFRU/Action

1longand3shortbeepsKeyboarderror

1longand9shortbeepsBIOSROMerror

ContinuoslongbeepsDRAMmemoryerror

Performthefollowingactionsinorder.

1.Makesurethekeyboardisproperlyconnectedtothe

keyboardconnector.

2.Replacethekeyboard.

3.Replacethesystemboard.

Performthefollowingactionsinorder.

1.StarttheSetupUtilityprogramandpressF7toload

defaultsandthenpressF10toSaveandexit.See
Chapter8“Conguringtheserver”onpage77

2.PerformaBootblockrecovery.See“Recovering

fromaPOST/UEFIupdatefailure”onpage83.

3.Replacethesystemboard.

Performthefollowingactionsinorder.

1.Makesurethememorymodule(s)areproperlyseated

intheconnector(s).

2.Replacethememorymodule(s).

3.Replacethesystemboard.

POSTerrorcodes

Eachtimeyoupower-onthesystem,itperformsaseriesofteststhatchecktheoperationofthesystem
andsomeoptions.ThisseriesoftestsiscalledthePower-OnSelf- T est,orPOST.POSTdoesthefollowing
operations.

.

•Checkssomebasicsystem-boardoperations

•Checksthememoryoperation

•Startsthevideooperation

•Veriesthatthebootdriveisworking

IfthePOSTdetectsaproblem,anerrormessageappearsonthescreen.Asingleproblemcancauseseveral
errormessagestoappear.Whenyoucorrectthecauseofthersterrormessage,theothererrormessages
probablywillnotappearonthescreenthenexttimeyouturnonthesystem.

POSTErrorMessageDescription/Action

CMOSbatteryfailedTheCMOSbatteryisnolongerfunctional.

Replacethebattery.

CMOSchecksumerror-defaultsloadedChecksumofCMOSisincorrect.

Thecomputerloadsthedefaultcongurationsettings.
ThiserrormightindicatethatCMOShasbecomecorrupt
duetoaweakCMOSbattery.

CPUatnnnn

PressEsctoskipmemorytest

nnnnistherunningspeedofthemicroprocessor.

PressingEscskipsthefullmemorytest

Chapter4.Diagnostics17

POSTErrorMessageDescription/Action

HARDDISKINST ALLFAILURECannotndorinitializetheharddiskdrivecontrolleror

thedrive.

Makesuretheharddiskdriveiscorrectlyinstalled.

Ifnoharddiskdrivesareinstalled,makesurethehard
diskdriveselectioninSetupissettoNONE.

Keyboarderrorornokeyboardpresent

MemoryT est:

Memorytestfail

PressTABtoshowPOSTscreen

Error:Non-SystemdiskordiskerrorReplaceandpress
anykeywhenready

Cannotinitializethekeyboard.

Makesurethekeyboardisproperlyconnectedtothe
computerandthatnokeysareheldpressedduringPOST .

Topurposelycongurethecomputerwithoutakeyboard,
settheerrorhaltconditioninSetuptoHALTONALL,BUT
KEYBOARD.TheBIOSthenignoresthemissingkeyboard
duringPOST.

Thismessagedisplaysduringafullmemorytest,counting
downthememoryareasbeingtested.

IfPOSTdetectsanerrorduringmemorytesting,additional
informationappears.Thisinformationgivesspecics
aboutthetypeandlocationofthememoryerror.

PressingtheTABkeypermitstheusertotogglebetween
thedefaultPOSTdisplayscreenandacustomPOST
displayscreen.

TheBIOSwasunabletondasuitablebootdevice.

Makesurethebootdriveisproperlyconnectedtothe
computer.

Makesureyouhavebootablemedia.

EasyStartupproblems

ThefollowingtabledescribestheEasyStartupproblemsandsuggestedactionstocorrectdetectedproblems.

Table2.ThinkServerEasyStartupDVD

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblem
isresolved.

•SeetheChapter7“PartsListing,TS200vMachineT ypes0981,0992,1008,and1010”onpage59to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

Symptom

TheThinkServer
EasyStartupDVDwill

notstart.

Theoperating-system
installationprogram
continuouslyloops.

Action

•MakesuretheserversupportstheEasyStartupprogramandhasastartable(bootable)
DVDdrive.

•Ifthestartup(boot)sequencesettingshavebeenchanged,makesuretheDVDdrive
isrstinthestartupsequence.

•IfmorethanoneDVDdriveisinstalled,makesurethatonlyoneDVDdriveissetasthe
primarydrive.Startthe

Makemorespaceavailableontheharddiskdrive.

EasyStartupDVDfromtheprimaryDVDdrive.

18ThinkServerHardwareMaintenanceManual

Table2.ThinkServerEasyStartupDVD(continued)

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblem
isresolved.

•SeetheChapter7“PartsListing,TS200vMachineT ypes0981,0992,1008,and1010”onpage59
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

Symptom

TheEasyStartup
programwillnotstart
theoperating-system
medium.

Action

Makesurethattheoperating-systemmediumissupportedbythe
SeetheEasyStartupUserGuideforalistofsupportedoperating-systemversions.The
EasyStartupUserGuideandcompatibilitynotesareavailablethroughtheEasyStartup
program.

EasyStartupprogram.

Miscellaneouserrormessages

Message/SymptomFRU/Action

ChangingdisplaycolorsDisplay/Monitor

Computerwillnotpower-off.See“Harddiskdriveboot
error”onpage16.

ComputerwillnotRPLfromserver

ComputerwillnotperformaWakeOnLAN®(ifapplicable)1.Checkpowersupplyandsignalcableconnections

Deadcomputer.See“Harddiskdrivebooterror”onpage

16.

Diskettedrivein-uselightremainsonordoesnotlight
whendriveisactive.

Blankscreenexceptforashingcursor.

IncorrectmemorysizeduringPOST

1.PowerSwitch

2.SystemBoard

3.Risercard,ifinstalled.

1.Ensurethatnetworkisinstartupsequenceasrst
deviceorrstdeviceafterdiskette.

2.EnsurethatnetworkadapterisenabledforRPL.

3.Networkadapter(Advisenetworkadministratorof
newMACaddress)

tonetworkadapter.

2.Ensurethattheoperatingsystemsettingsaresetto
enableWakeonLAN.

3.EnsureWakeOnLANfeatureisenabledin
Setup/Conguration(see“StartingtheSetupUtility
program”onpage77)

4.EnsurenetworkadministratorisusingcorrectMAC
address.

5.EnsurenointerruptorI/Oaddressconicts.

6.Networkadapter(advisenetworkadministratorof
newMACaddress)

1.PowerSupply

2.SystemBoard

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

1.SystemBoard

2.PrimaryHardDiskDrive

3.HardDiskDriveCable

1.RuntheMemorytests.

2.MemoryModule

3.SystemBoard

to

Chapter4.Diagnostics19

Message/SymptomFRU/Action

"InsertaDiskette"iconappearswithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive.

Intensityorcolorvariesfromlefttorightofcharacters
andcolorbars

Nopowerorfannotrunning

Non-systemdiskordiskerror-typemessagewitha
known-gooddiagnosticdiskette.

Otherdisplaysymptomsnotlistedabove(includingblank
orillegibledisplay)

Power-onindicatororharddiskdrivein-uselightnoton,
butcomputerworkscorrectly

Printerproblems1.Printer

Programloadsfromtheharddiskwithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive

RPLcomputercannotaccessprogramsfromitsownhard
disk.

RPLcomputerdoesnotRPLfromserver

Serialorparallelportdevicefailure(systemboardport)1.ExternalDeviceSelf-T estOK?

Serialorparallelportdevicefailure(adapterport)1.ExternalDeviceSelf-T estOK?

Someorallkeysonthekeyboarddonotwork

1.SystemBoard

2.DisketteDriveCable

3.NetworkAdapter

1.Display

2.Videoadapter(ifpresent)

3.SystemBoard

1.See“Harddiskdrivebooterror”onpage16.

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

1.Display

2.SystemBoard

1.Powerswitch/LEDassembly

2.SystemBoard

2.SystemBoard

1.RuntheSetupUtilityprogramandcheckStartup
sequence.

2.DisketteDrive

3.DisketteDriveCable

4.SystemBoard

5.PowerSupply

1.IfnetworkadministratorisusingLCCMHybridRPL,
checkstartupsequence:

a.Firstdevice-network
b.Seconddevice-harddisk

2.Harddiskdrive

1.Checkstartupsequence.

2.CheckthenetworkadapterLEDstatus.

2.ExternalDevice

3.Cable

4.SystemBoard

2.ExternalDevice

3.Cable

4.AlternateAdapter

5.SystemBoard

1.Keyboard

2.KeyboardCable

3.SystemBoard

20ThinkServerHardwareMaintenanceManual

Undeterminedproblems

Thissectionprovidesinstructionsonhowtondoutthefailingdevicesoradapters.

1.Turnofftheserver.

2.Removeordisconnectthefollowingcomponents(ifinstalled)oneatatime.
a.Externaldevices(modem,printer,ormouse)
b.Anyadapters
c.Memorymodules
d.Extendedvideomemory
e.ExternalCache
f.ExternalCacheRAM
g.Harddiskdrive
h.Diskettedrive

3.Turnontheservertore-testthesystem.

4.Repeatsteps1through3untilyoundthefailingdeviceoradapter.

Ifalldevicesandadaptershavebeenremoved,andtheproblemcontinues,replacethesystemboard.

Chapter4.Diagnostics21

22ThinkServerHardwareMaintenanceManual

Chapter5.LocatingServerControlsandconnectors

Thissectiondescribesthecontrolsandlight-emittingdiodes(LEDs)andhowtoturntheserveronandoff.

Frontview

Frontcontrolandconnectorlocationsshowsthelocationsofthecontrolsandconnectorsonthefrontof
yourserver.

Figure1.Frontcontrolandconnectorlocations

1HarddiskdriveactivityLED3Powerswitch

2Power-onLED

4USBconnectors(2)

Rearview

Rearconnectorlocationsshowsthelocationsoftheconnectorsontherearofyourserver.Someconnectors
ontherearofyourserverarecolor-codedtohelpyoudeterminewheretoconnectthecablesinyourserver.

©CopyrightLenovo2010,

23

Figure2.Rearconnectorlocations

1Powercordconnector7Microphoneconnector

2Serialport

3VGAmonitorconnector

4DisplayPortconnector

5USBconnectors(6)11PCIExpressx1cardslot

6Ethernetconnector

8Audioline-outconnector

9Audioline-inconnector

10PCIExpressx16cardslot

12PCIcardslots(2)

ConnectorDescription

Audioline-inconnector

Usedtoreceiveaudiosignalsfromanexternalaudiodevice,suchasastereo
system.Whenyouattachanexternalaudiodevice,acableconnectstheaudio
line-outconnectorofthedevicetotheaudioline-inconnectoroftheserver.

Audioline-outconnector

Usedtosendaudiosignalsfromtheservertoexternaldevices,suchaspowered
stereospeakers(speakerswithbuilt-inampliers),headphones,multimedia
keyboards,ortheaudioline-inconnectoronastereosystemorotherexternal
recordingdevice.

DisplayPortconnector

Usedtoattachahigh-performancemonitor,adirect-drivemonitor,orotherdevices
thatuseaDisplayPortconnector.

Ethernetconnector

UsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:TooperatetheserverwithinFCCClassBlimits,useaCategory5Ethernet
cable.

Microphoneconnector

Usedtoattachamicrophonetoyourserverwhenyouwanttorecordsoundorif
youusespeech-recognitionsoftware.

Serialport

Usedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea
9-pinserialport.

24ThinkServerHardwareMaintenanceManual