Lenovo 72 User Manual [en, de, fr, it]

ThinkCentre
SafetyandWarrantyGuide

Note:

Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstand
thefollowing:

•Chapter1“Importantsafetyinformation”onpage1

•Chapter3“Warranty”onpage13

•Chapter6“Notices”onpage27

SecondEdition(May2012)
©CopyrightLenovo2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Chapter1.Importantsafetyinformation............1

Conditionsthatrequireimmediateaction.............1

Generalsafetyguidelines..................2

Batteries.......................2

Electricalcurrentsafetyinformation...............3

Lithiumcoincellbatterynotice................4

Modemsafetyinformation..................4

Lasercompliancestatement.................5

Productswithtelevisiontuneroptionsinstalled...........5

NotetoCA TVsysteminstaller................5

Exampleofantennagrounding...............6

Datasafety.......................7

Usingheadphonesorearphones................7

Additionalsafetyinformation.................8

Chapter2.Informationresources...............9

UserGuide.......................9

LenovoThinkVantageT ools.................9

LenovoWelcome.....................9

LenovoWebsite(http://www.lenovo.com)...........10

LenovoSupportWebsite.................10

Recordingyourcomputerinformation.............10

Chapter3.Warranty..................13

WarrantyServiceInformation................13

SuplementodeGarantíaparaMéxico.............16

Chapter4.WorldwideLenovoSupporttelephonelist.......19

Chapter5.CustomerReplaceableUnits(CRUs).........25

Chapter6.Notices...................27

Trademarks......................27

Electronicemissionnotices................27

FederalCommunicationsCommission(FCC)andtelephonecompany

requirements.....................27

CanadianDepartmentofCommunicationscerticationlabel.....28

PolyvinylChloride(PVC)cableandcordnotice..........29

©CopyrightLenovo2012i

Chinasubstancedisclosuretable..............30

ChinarecyclinginformationforWasteElectricalandElectronicEquipment

(WEEE).......................30

Turkishstatementofcompliance...............30

UkraineRoHSStatement.................31

iiThinkCentreSafetyandWarrantyGuide

Chapter1.Importantsafetyinformation

Note:Besuretoreadandunderstandtheimportantsafetyinformationrst.

Thisinformationcanhelpyousafelyuseyourdesktopornotebookpersonal
computer.Followandretainallinformationincludedwithyourcomputer.The
informationinthisdocumentdoesnotalterthetermsofyourpurchaseagreement
ortheLenovo
“Warranty”onpage13

Customersafetyisimportant.Ourproductsaredevelopedtobesafeand
effective.However,personalcomputersareelectronicdevices.Powercords,
poweradapters,andotherfeaturescancreatepotentialsafetyrisksthatcanresult
inphysicalinjuryorpropertydamage,especiallyifmisused.Toreducetheserisks,
followtheinstructionsincludedwithyourproduct,observeallwarningsonthe
productandintheoperatinginstructions,andreviewtheinformationincludedin
thisdocumentcarefully.Bycarefullyfollowingtheinformationcontainedinthis
documentandprovidedwithyourproduct,youcanhelpprotectyourselffrom
hazardsandcreateasafercomputerworkenvironment.

Note:Thisinformationincludesreferencestopoweradaptersandbatteries.In
additiontonotebookcomputers,someproducts(suchasspeakersandmonitors)
areshippedwithexternalpoweradapters.Ifyouhavesuchaproduct,this
informationappliestoyourproduct.Inaddition,computerproductscontaina
coin-sizedinternalbatterythatprovidespowertothesystemclockevenwhenthe
computerisunplugged,sothebatterysafetyinformationappliestoallcomputer
products.

®

LimitedWarranty.Formoreinformation,refertoChapter3

.

Conditionsthatrequireimmediateaction

Productscanbecomedamagedduetomisuseorneglect.Someproduct
damageisseriousenoughthattheproductshouldnotbeusedagainuntil
ithasbeeninspectedand,ifnecessary,repairedbyanAuthorizedService
Provider.

Aswithanyelectronicdevice,paycloseattentiontotheproductwhenitis
turnedon.Onveryrareoccasions,youmightnoticeanodororseeapuff
ofsmokeorsparksventfromyourproduct.Oryoumighthearsoundslike
popping,cracking,orhissing.Theseconditionsmightmerelymeanthatan
internalelectroniccomponenthasfailedinasafeandcontrolledmanner.Or,
theymightindicateapotentialsafetyissue.However,donottakerisksor
attempttodiagnosethesituationyourself.ContacttheCustomerSupport
Centerforfurtherguidance.ForalistofServiceandSupportphonenumbers,
seeChapter4“WorldwideLenovoSupporttelephonelist”onpage19

Frequentlyinspectyourcomputeranditscomponentsfordamage,wear,
orsignsofdanger.Ifyouhaveanyquestionabouttheconditionofa

©CopyrightLenovo20121

.

component,donotusetheproduct.ContacttheCustomerSupportCenter
ortheproductmanufacturerforinstructionsonhowtoinspecttheproduct
andhaveitrepaired,ifnecessary.

Intheunlikelyeventthatyounoticeanyofthefollowingconditions,orifyou
haveanysafetyconcernswithyourproduct,stopusingtheproductand
unplugitfromthepowersourceandtelecommunicationlinesuntilyoucan
speaktotheCustomerSupportCenterforfurtherguidance.

•Powercords,plugs,poweradapters,extensioncords,surgeprotectors,or
powersuppliesthatarecracked,broken,ordamaged.

•Signsofoverheating,smoke,sparks,orre.

•Damagetoabattery(suchascracks,dents,orcreases),dischargefroma
battery,orabuildupofforeignsubstancesonthebattery.

•Acracking,hissing,orpoppingsound,orstrongodorthatcomesfromthe
product.

•Signsthatliquidhasbeenspilledoranobjecthasfallenontothecomputer
product,thepowercord,orpoweradapter.

•Thecomputerproduct,powercord,orpoweradapterhasbeenexposedto
water.

•Theproducthasbeendroppedordamagedinanyway.

•Theproductdoesnotoperatenormallywhenyoufollowtheoperating
instructions.

Note:Ifyounoticetheseconditionswithaproduct(suchasanextensioncord)
thatisnotmanufacturedfororbyLenovo,stopusingthatproductuntilyou
cancontacttheproductmanufacturerforfurtherinstructions,oruntilyougeta
suitablereplacement.

Generalsafetyguidelines

Alwaysobservethefollowingprecautionstoreducetheriskofinjuryandproperty
damage.

Batteries

AllpersonalcomputersmanufacturedbyLenovocontainanon-rechargeable
coincellbatterytoprovidepowertothesystemclock.Inaddition,manymobile
products,suchasnotebookcomputers,utilizearechargeablebatterypackto
providesystempowerwheninportablemode.BatteriessuppliedbyLenovofor
usewithyourproducthavebeentestedforcompatibilityandshouldonlybe
replacedwithapprovedparts.

Neverattempttoopenorserviceanybattery.Donotcrush,puncture,orincinerate
batteriesorshortcircuitthemetalcontacts.Donotexposethebatterytowater

2ThinkCentreSafetyandWarrantyGuide

orotherliquids.Onlyrechargethebatterypackstrictlyaccordingtoinstructions
includedintheproductdocumentation.

Batteryabuseormishandlingcancausethebatterytooverheat,whichcancause
gassesorameto“vent”fromthebatterypackorcoincell.Ifyourbatteryis
damaged,orifyounoticeanydischargefromyourbatteryorthebuildupofforeign
materialsonthebatteryleads,stopusingthebatteryandobtainareplacement
fromthebatterymanufacturer.

Batteriescandegradewhentheyareleftunusedforlongperiodsoftime.For
somerechargeablebatteries(particularlyLithiumIonbatteries),leavingabattery
unusedinadischargedstatecouldincreasetheriskofabatteryshortcircuit,
whichcouldshortenthelifeofthebatteryandcanalsoposeasafetyhazard.Do
notletrechargeableLithium-Ionbatteriescompletelydischargeorstorethese
batteriesinadischargedstate.

Electricalcurrentsafetyinformation

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesis
hazardous.

Toavoidashockhazard:

•Topreventpossibleshockhazard,donotuseyourcomputerduringa
lightningstorm.

•Donotconnectordisconnectanycablesorperforminstallation,
maintenance,orrecongurationofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectrical
outlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattached
tothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,or

structuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,
networks,andmodemsbeforeyouopenthedevicecovers,unless
instructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewhen
installing,moving,oropeningcoversonthisproductorattacheddevices.

Chapter1.Importantsafetyinformation3

Toconnect:

Todisconnect:

1.T urneverythingOFF .

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlets.

5.T urndevicesON.

1.T urneverythingOFF .

2.First,removepowercordsfrom
outlets.

3.Removesignalcablesfrom
connectors.

4.Removeallcablesfromdevices.

Lithiumcoincellbatterynotice

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoran
equivalenttypethatisrecommendedbythemanufacturer.Thebattery
containslithiumandcanexplodeifnotproperlyused,handled,ordisposed
of.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

ThefollowingstatementappliestousersinthestateofCalifornia,U.S.A.

CaliforniaPerchlorateInformation:

Productscontainingmanganesedioxidelithiumcoincellbatteriesmay
containperchlorate.

PerchlorateMaterial-specialhandlingmayapply,See
www.dtsc.ca.gov/hazardouswaste/perchlorate

Modemsafetyinformation

CAUTION:
Toreducetheriskofre,useonlyNo.26AWGorlarger(forexample,No.24
AWG)telecommunicationlinecordlistedbyUnderwritersLaboratories(UL)
orcertiedbytheCanadianStandardsAssociation(CSA).

4ThinkCentreSafetyandWarrantyGuide

Lasercompliancestatement

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,or
transmitters)areinstalled,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproduct
couldresultinexposuretohazardouslaserradiation.Thereareno
serviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthan
thosespeciedhereinmightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaser
diode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotview
directlywithopticalinstruments,andavoiddirectexposuretothebeam.

Productswithtelevisiontuneroptionsinstalled

Thenoticebelowappliestoproductscontainingtelevision(TV)tunerdevicesthat
connecttoexternalantennasortocable/CATVsystems,orboth,andthatare
intendedtobeinstalledinNorthAmerica.Usersandinstallersinothercountries
shouldfollowlocalcodesandordinanceswheninstallingappliancesthatconnect
toexternalantennasandcable/CA TVsystems.Iflocalcodesarenotapplicable,it
isrecommendedthatusers/installersfollowguidelinessimilartothosethatfollow.

NotetoCA TVsysteminstaller

ThisreminderisprovidedtocalltheCA TVsysteminstaller'sattentiontoArticle
820-40oftheNationalElectricalCode(NEC)thatprovidesguidelinesforproper
groundingand,inparticular,speciesthatthecablegroundshallbeconnectedto
thegroundingsystemofthebuilding,ascloseaspossibletothepointofcable
entryaspractical.

Chapter1.Importantsafetyinformation5

Exampleofantennagrounding

1

2

3

Groundclamp

Antennalead-inwire

Antennadischargeunit(NEC
Section810-20)

4

Groundingconductors(NEC
Section810-21)

Figure1.Propergroundingforthecable

Thefollowingnoticeappliestoallcountriesandregions:

6ThinkCentreSafetyandWarrantyGuide

5

Powerservicegrounding
electrodesystem(NECArticle
250,PartH)

6

7

Groundclamps

Electronicserviceequipment

DANGER

Outdoorantenna
grounding

LightningForaddedprotectionforthisequipmentduringa

PowerlinesAnoutsideantennasystemshouldnotbelocated

Ifanoutsideantennaorcablesystemisconnected
totheequipment,besuretheantennaorcable
systemisgroundedastoprovidesomeprotection
againstvoltagesurgesandbuilt-upstaticcharges.

lightningstorm,orwhenitisleftunattendedand
unusedforlongperiodsoftime,unplugitfromthe
walloutletanddisconnecttheantennaorcable
system.Thiswillpreventdamagetothevideo
productduetolightningandpowerlinesurges.

inthevicinityofoverheadpowerlinesorwhereit
canfallintosuchpowerlinesorcircuits.When
installinganoutsideantennasystem,extremecare
shouldbetakentokeepfromtouchingsuchpower
linesorcircuits,ascontactwiththemmaybefatal.

Datasafety

Donotdeleteunknownlesorchangethenameoflesordirectoriesthatwere
notcreatedbyyou;otherwise,yourcomputersoftwaremightfailtowork.

Beawarethataccessingnetworkresourcescanleaveyourcomputervulnerable
tocomputerviruses,hackers,spyware,andothermaliciousactivitiesthatmight
damageyourcomputer,software,ordata.Itisyourresponsibilitytoensurethat
youhaveadequateprotectionintheformofrewalls,antivirussoftware,and
anti-spywaresoftwareandkeepthissoftwareuptodate.

Usingheadphonesorearphones

Ifyourcomputerhasbothaheadphoneconnectorandanaudioline-out
connector,alwaysusetheheadphoneconnectorforheadphones(alsocalleda
headset)orearphones.

CAUTION:
Excessivesoundpressurefromearphonesandheadphonescancause
hearingloss.Adjustmentoftheequalizertomaximumincreasesthe
earphoneandheadphoneoutputvoltageandthesoundpressurelevel.
Therefore,toprotectyourhearing,adjusttheequalizertoanappropriate
level.

Excessiveuseofheadphonesorearphonesforalongperiodoftimeathigh
volumecanbedangerousiftheoutputoftheheadphoneorearphoneconnectors
donotcomplywithspecicationsofEN50332-2.Theheadphoneoutput
connectorofyourcomputercomplieswithEN50332-2Subclause7.This

Chapter1.Importantsafetyinformation7

specicationlimitsthecomputer’smaximumwidebandtrueRMSoutputvoltage
to150mV .Tohelpprotectagainsthearingloss,ensurethattheheadphonesor
earphonesyouusealsocomplywithEN50332-2(Clause7Limits)forawideband
characteristicvoltageof75mV .UsingheadphonesthatdonotcomplywithEN
50332-2canbedangerousduetoexcessivesoundpressurelevels.

IfyourLenovocomputercamewithheadphonesorearphonesinthepackage,
asaset,thecombinationoftheheadphonesorearphonesandthecomputer
alreadycomplieswiththespecicationsofEN50332-1.Ifdifferentheadphones
orearphonesareused,ensurethattheycomplywithEN50332-1(Clause6.5
LimitationValues).UsingheadphonesthatdonotcomplywithEN50332-1canbe
dangerousduetoexcessivesoundpressurelevels.

Additionalsafetyinformation

CAUTION:
Plasticbagscanbedangerous.Keepplasticbagsawayfrombabiesand
childrentoavoiddangerofsuffocation.

8ThinkCentreSafetyandWarrantyGuide

Chapter2.Informationresources

Afteryouhavesetupyourcomputer,youcanusetheinformationinthischapter
toaccessusefulresourcesrelatingtoyourcomputingneeds.

UserGuide

TheUserGuideprovidesinformationaboutyourcomputertohelpyousetup,use,
andmaintainyourcomputer.ItrequiresnoInternetaccesstoviewthepublication.

ToviewtheUserGuideontheWindows7operatingsystem,clickStart➙Help
andSupport➙LenovoUserGuide.

ThepublicationisalsoavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/ThinkCentreUserGuides

Notes:

1.ThepublicationisinPortableDocumentFormat(PDF).Toviewthepublication,
youneedtohavetheAdobeReaderprogrampreinstalledonyourcomputer.
IftheAdobeReaderprogramhasnotbeeninstalledonyourcomputer,a
messagewillappearwhenyouattempttoviewthePDFleandyouwillbe
guidedthroughtheAdobeReaderprograminstallation.

2.ThepublicationisavailableinotherlanguagesontheLenovoSupportWeb
siteat:
http://www.lenovo.com/ThinkCentreUserGuides

3.IfyouwanttoinstalladifferentlanguageversionoftheAdobeReader
programratherthantheversionpreinstalledonyourcomputer,downloadthe
desiredlanguageversionfromtheAdobeWebsiteat:
http://www.adobe.com

LenovoThinkVantageTools

TheLenovoThinkVantage
sourcesandprovideseasyaccesstovarioustoolstohelpyouworkmoreeasily
andsecurely.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙
LenovoThinkVantageT ools.

®

Toolsprogramguidesyoutoahostofinformation

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeatures
ofLenovoandguidesyouthroughafewimportantsetuptaskstohelpyoumake
themostofyourcomputer.

©CopyrightLenovo20129

LenovoWebsite(http://www.lenovo.com)

TheLenovoWebsiteprovidesup-to-dateinformationandservicestohelpyou
buy,upgrade,andmaintainyourcomputer.Y oucanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgrades
andaccessoriesforyourcomputer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operating
systems,applicationprograms,networksetupandconguration,andcustom
installations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputer
model.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodel
andothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Recordingyourcomputerinformation

Recordinginformationaboutyourcomputercanbehelpfulifyoueverneedto
haveyourcomputerserviced.Theservicetechnicianwillprobablyaskyoufor
thisinformation.

10ThinkCentreSafetyandWarrantyGuide

Themachinetype,model,andserialnumberarelabeledonyourcomputer.Use
thefollowingtabletorecordthisinformation.

Productname

Machinetypeandmodel

Serialnumber(S/N)

Dateofpurchase

______________________________________________

______________________________________________

______________________________________________

______________________________________________

ToregisteryourcomputerwithLenovo,dooneofthefollowing:

•ConnectyourcomputertotheInternetandregisteryourcomputerthroughthe
preinstalledLenovoProductRegistrationprogram.Theprogramlaunches
automaticallyafteryouhaveusedyourcomputerforatime.Followthe
instructionsonthescreentoregisteryourcomputer.

•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreen
toregisteryourcomputer.

Chapter2.Informationresources11

12ThinkCentreSafetyandWarrantyGuide

Chapter3.Warranty

TheLenovoLimitedWarrantyisavailableat:
http://www.lenovo.com/warranty/llw_02

WarrantyServiceInformation

MachineType

3484

3485Europe,MiddleEast,

3492

CountryorRegion

ofPurchaseWarrantyPeriod

UnitedStates,Canada,
LatinAmerica(except
Brazil),Europe,Middle
East,Africa

Zealand,Singapore,
Malaysia,Thailand,
Indonesia,Philippines,
Vietnam,Brunei,Sri
Lanka,Bangladesh,
Japan,Korea,Hong
KongS.A.R.ofChina,
Taiwan

India

Africa

Europe,MiddleEast,
Africa

LatinAmerica(except
Brazil)

Brazil,Singapore,
Malaysia,Thailand,
Indonesia,Philippines,
Vietnam,Brunei,Sri
Lanka,Bangladesh,
Japan,Korea,Hong
KongS.A.R.ofChina,
Taiwan

India

Partsandlabor-1
year

Partsandlabor-1
year

Keyboardand
mouse-1year

Partsandlabor-1
year

Keyboardand
mouse-1year

Partsandlabor-1
year

Partsandlabor-3
years

Partsandlabor-3
years

Partsandlabor-3
years

Keyboardand
mouse-1year

Partsandlabor-3
years

TypeofWarranty

Service

1and2

1and2 Brazil,Australia,New

1

1and2

4

1and4

1and4

1and2

1and2

1

1and2

©CopyrightLenovo201213

MachineType

3493

3496Europe,MiddleEast,

3497

CountryorRegion

ofPurchaseWarrantyPeriod

UnitedStates,Canada,
LatinAmerica(except
Brazil),Europe,Middle
East,Africa

Zealand,Singapore,
Malaysia,Thailand,
Indonesia,Philippines,
Vietnam,Brunei,Sri
Lanka,Bangladesh,
Japan,Korea,Hong
KongS.A.R.ofChina,
Taiwan

India

Africa

Europe,MiddleEast,
Africa

LatinAmerica(except
Brazil)

Brazil,Singapore,
Malaysia,Thailand,
Indonesia,Philippines,
Vietnam,Brunei,Sri
Lanka,Bangladesh,
Japan,Korea,Hong
KongS.A.R.ofChina,
Taiwan

India

Keyboardand
mouse-3years

Partsandlabor-1
year

Partsandlabor-1
year

Keyboardand
mouse-1year

Partsandlabor-1
year

Keyboardand
mouse-1year

Partsandlabor-1
year

Partsandlabor-3
years

Partsandlabor-3
years

Partsandlabor-3
years

Keyboardand
mouse-1year

Partsandlabor-3
years

Keyboardand
mouse-3years

TypeofWarranty

Service

4

1and2

1and2 Brazil,Australia,New

1

1and2

4

1and4

1and4

1and2

1and2

1

1and2

4

Ifrequired,yourServiceProviderwillproviderepairorexchangeservice
dependingonthetypeofwarrantyservicespeciedforyourproductandthe
availableservice.Schedulingofservicewilldependuponthetimeofyourcall,
partsavailability,andotherfactors.

14ThinkCentreSafetyandWarrantyGuide

TypesofWarrantyService

1.CustomerReplaceableUnit(“CRU”)Service

UnderCRUService,theServiceProviderwillshipCRUstoyouatitscostfor
installationbyyou.CRUinformationandreplacementinstructionsareshipped
withyourproductandareavailablefromLenovoatanytimeuponrequest.CRUs
thatareeasilyinstalledbyyouarecalled“Self-serviceCRUs”.“Optional-service
CRUs”areCRUsthatmayrequiresometechnicalskillandtools.Installationof
Self-serviceCRUsisyourresponsibility.Y oumayrequestthataServiceProvider
installOptional-serviceCRUsunderoneoftheothertypesofwarrantyservice
designatedforyourproduct.Anoptionalserviceofferingmaybeavailablefor
purchasefromaServiceProviderorLenovounderwhichSelf-serviceCRUswould
beinstalledforyou.Y oumayndalistofCRUsandtheirdesignationinthe
publicationthatwasshippedwithyourproductoratwww.lenovo.com/CRUs.
TherequirementtoreturnadefectiveCRU,ifany,willbespeciedinthe
instructionsshippedwithareplacementCRU.Whenreturnisrequired:1)return
instructions,aprepaidreturnshippinglabel,andacontainerwillbeincludedwith
thereplacementCRU;and2)youmaybechargedforthereplacementCRUifthe
ServiceProviderdoesnotreceivethedefectiveCRUfromyouwithinthirty(30)
daysofyourreceiptofthereplacementCRU.

2.On-siteService

UnderOn-SiteService,aServiceProviderwilleitherrepairorexchangethe
productatyourlocation.Y oumustprovideasuitableworkingareatoallow
disassemblyandreassemblyoftheproduct.Somerepairsmayneedtobe
completedataservicecenter.Ifso,theServiceProviderwillsendtheproductto
theservicecenteratitsexpense.

3.CourierorDepotService

UnderCourierorDepotService,yourproductwillberepairedorexchangedata
designatedservicecenter ,withshippingattheexpenseoftheServiceProvider.
Youareresponsiblefordisconnectingtheproductandpackingitinashipping
containerprovidedtoyoutoreturnyourproducttoadesignatedservicecenter.A
courierwillpickupyourproductanddeliverittothedesignatedservicecenter.
Theservicecenterwillreturntheproducttoyouatitsexpense.

4.CustomerCarry-InService

UnderCustomerCarry-InService,yourproductwillberepairedorexchanged
afteryoudeliverittoadesignatedservicecenteratyourriskandexpense.After
theproducthasbeenrepairedorexchanged,itwillbemadeavailabletoyoufor
collection.Ifyoufailtocollecttheproduct,theServiceProvidermaydisposeof
theproductasitseest,withnoliabilitytoyou.

5.Mail-InService

Chapter3.Warranty15

UnderMail-InService,yourproductwillberepairedorexchangedatadesignated
servicecenterafteryoudeliveritatyourriskandexpense.Aftertheproduct
hasbeenrepairedorexchanged,itwillbereturnedtoyouatLenovo’sriskand
expense,unlesstheServiceProviderspeciesotherwise.

6.CustomerTwo-WayMail-InService

UnderCustomerTwo-WayMail-InService,yourproductwillberepairedor
exchangedafteryoudeliverittoadesignatedservicecenteratyourriskand
expense.Aftertheproducthasbeenrepairedorexchanged,itwillbemade
availabletoyouforreturnshippingatyourriskandexpense.Ifyoufailtoarrange
returnshipment,theServiceProvidermaydisposeoftheproductasitseest,
withnoliabilitytoyou.

7.ProductExchangeService

UnderProductExchangeService,Lenovowillshipareplacementproducttoyour
location.Y ouareresponsibleforitsinstallationandvericationofitsoperation.
Thereplacementproductbecomesyourpropertyinexchangeforthefailed
product,whichbecomesthepropertyofLenovo.Y oumustpackthefailedproduct
intheshippingcartoninwhichyoureceivedthereplacementproductandreturnit
toLenovo.T ransportationcharges,bothways,shallbeatLenovo’sexpense.If
youfailtousethecartoninwhichthereplacementproductwasreceived,youmay
beresponsibleforanydamagetothefailedproductoccurringduringshipment.
YoumaybechargedforthereplacementproductifLenovodoesnotreceivethe
failedproductwithinthirty(30)daysofyourreceiptofthereplacementproduct.

SuplementodeGarantíaparaMéxico

EsteSuplementoseconsideraparteintegrantedelaGarantíaLimitadade
Lenovoyseráefectivoúnicayexclusivamenteparalosproductosdistribuidosy
comercializadosdentrodelT erritoriodelosEstadosUnidosMexicanos.Encaso
deconicto,seaplicaránlostérminosdeesteSuplemento.

Todoslosprogramasdesoftwareprecargadosenelequiposólotendránuna
garantíadetreinta(30)díaspordefectosdeinstalacióndesdelafechadecompra.
Lenovonoesresponsabledelainformaciónincluidaendichosprogramasde
softwarey/ocualquierprogramadesoftwareadicionalinstaladoporUstedo
instaladodespuésdelacompradelproducto.

Losserviciosnocubiertosporlagarantíasecargaránalusuarional,previa
obtencióndeunaautorización.

Enelcasodequesepreciseunareparacióncubiertaporlagarantía,porfavor,
llamealCentrodesoportealclienteal001-866-434-2080,dondeledirigiránal
Centrodeservicioautorizadomáscercano.SinoexistieseningúnCentrode
servicioautorizadoensuciudad,poblaciónoenunradiode70kilómetrosdesu
ciudadopoblación,lagarantíaincluirácualquiergastodeentregarazonable
relacionadoconeltransportedelproductoasuCentrodeservicioautorizadomás

16ThinkCentreSafetyandWarrantyGuide

cercano.Porfavor,llamealCentrodeservicioautorizadomáscercanopara
obtenerlasaprobacionesnecesariasolainformaciónrelacionadaconelenvío
delproductoyladireccióndeenvío.

ParaobtenerunalistadelosCentrosdeservicioautorizados,porfavor,visite:
http://www.lenovo.com/mx/es/servicios

Importadopor:
LenovoMéxicoS.deR.L.deC.V.
Av.SantaFe505,Piso15
Col.CruzManca
Cuajimalpa,D.F.,México
C.P.05349
Tel.[phone]

Chapter3.Warranty17

18ThinkCentreSafetyandWarrantyGuide

Chapter4.WorldwideLenovoSupporttelephonelist

Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-date
telephonelistforLenovoSupportisalwaysavailableat:
http://www.lenovo.com/support/phone

CountryorregionTelephonenumber

Africa

Algeria

Argentina

Australia

Austria

BahrainKanooIT:0097317711722

Belgium02-210-9820

Bolivia

Brazil

Brunei801-1041

Canada

Caribbean(Bermuda,Jamaica,
Tortola)

Chile800-361-213or188-800-442-488(T ollfree)

ChinaTechnicalSupportLine

Africa:[phone]
SouthAfrica:0800110756(English,Afrikaans)
CentralAfrica:ContactthenearestLenovoBusiness
Partner

[phone](F rench,English)

0800-666-0011(Spanish)

131-426(English)

01-24592-5901(German)

BahrainBusinessMachineLLC:0097317584302

[phone](Warrantyserviceandsupport)
(Dutch)
02-210-9800
(French)

0800-10-0189(Spanish)

CallsmadefromwithintheSaoPauloregion:
(11)3889-8986
CallsmadefromoutsidetheSaoPauloregion:
0800-701-4815
(BrazilianPortuguese)

(English,BahasaMelayu)

1-800-565-3344
(English,French)

1-8004267378(English)

(Spanish)

800-990-8888
86-10-58851110
(Mandarin)

©CopyrightLenovo201219

CountryorregionTelephonenumber

Colombia1-800-912-3021(Spanish)

CostaRica0-800-011-1029(Spanish)

Croatia

Cyprus

CzechRepublic

Denmark4520-8200

DominicanRepublic

Ecuador

Egypt202-25948500

ElSalvador800-6264(Spanish)

Estonia[phone]

Finland09-459-6960

France0238-557-450

Germany

Greece

Guatemala1800-624-0051(Spanish)

HondurasT egucigalpa:232-4222

HongKong

Hungary[phone]

0800-0426

[phone]

[phone]

7010-5150(Warrantyserviceandsupport)
(Danish)

1-866-434-2080(Spanish)

1-800-426911(Spanish)

(English,Arabic)

[phone]

[phone](Warrantyserviceandsupport)
(Finnish)

Hardware:0810-631-213(Warrantyserviceand
support)
Software:0810-631-020(Warrantyserviceand
support)
(French)

07032-15-49201
01805-004618(Warrantyserviceandsupport)
(German)

[phone]

SanP edroSula:552-2234
(Spanish)

ThinkCentre®CommercialPC:8205-0333
MultimediaHomePC:2516-3969
(Cantonese,English,Mandarin)

[phone]
(English,Hungarian)

20ThinkCentreSafetyandWarrantyGuide

CountryorregionTelephonenumber

India1800-425-2666or1800-102-3692

Email:[e-mail]
(English)

Indonesia[phone]

001-803-606-282(Localnumberonly)
[phone](DID)
(English,BahasaIndonesia)

Ireland01-815-9202

01-881-1444(Warrantyserviceandsupport)
(English)

Israel

GivatShmuelServiceCenter:[phone]
(Hebrew,English)

Italy02-7031-6101

[phone](Warrantyserviceandsupport)
(Italian)

Japan

PCProductsTollFree:0120-20-5550,0570-064-600
ForInternational:[phone]

Note:Theabovenumberswillbeansweredwith
aJapaneselanguagevoiceprompt.F ortelephone
supportinEnglish,pleasewaitfortheJapanese
voiceprompttoend,andanoperatorwillanswer.
Pleaseaskfor“Englishsupportplease, ”andyourcall
willbetransferredtoanEnglishspeakingoperator.

Jordan

JordanBusinessSystems:0096265000999(ext.
713/127)
GeneralComputer&Electronic(GCE):009626551
3879

Korea

Kuwait

1588-6782(Korean)

EasaHussainAlY ousi:0096522445280
AM.KHORAFI:00965220011001127
KhoraBusinessMachines(KBM):0096522594611
DiyarUnitedCompany:009654378383
RedingtonKuwait:0096524333203,25456250/
25456251

Latvia[phone]

Lebanon

Quantech:009611999500
ComputerBusinessMachine(CBM):009611680
180
ElHacebS.A.L:009611771300

Lithuania[phone]

Libya

[phone](F rench,English)

Chapter4.WorldwideLenovoSupporttelephonelist21

CountryorregionTelephonenumber

Luxembourg

Macau

Malaysia

Malta[phone]

Mexico

MiddleEast

Netherlands

NewZealand

Nicaragua

Norway6681-1100

OmanKhimjiRamdasComputerCommunicationSystems:

Pakistan

Panama206-6047

Paraguay

Peru

Philippines

Poland[phone]

[phone]
[phone]
(French)

CommercialPC:0800-336
MultimediaHomePC:0800-336
(Cantonese,English,Mandarin)

1800-88-1889(Localnumberonly)
[phone](DID)
(English,BahasaMelayu)

001-866-434-2080(Spanish)

[phone]

[phone]
(Dutch)

0800-733-222(English)

001-800-220-1830(Spanish)

8152-1550(Warrantyserviceandsupport)
(Norwegian)

0096824696255
OverseasBusinessMachines(OBM):009682460
1072,24605018
GulfBusinessMachinesServices(GBMS):00968
24559831

InternationalOfceProducts(pvt)Ltd.:0092212
422569,00922132412023
SellingBusinessSystems:0092215689823

001-866-434-2080(LenovoCustomerSupport
Center-Tollfree)
(Spanish)

009-800-52-10026(Spanish)

0-800-50-866(Spanish)

1800-1601-0033(Localnumberonly)
[phone](DID)
(English,Filipino)

(Polish)

22ThinkCentreSafetyandWarrantyGuide

CountryorregionTelephonenumber

Portugal

[phone](Portuguese)

QatarAlManaComputerServices:009744489966(ext.

1992)
QatarComputerServicesW .L.L:009744441212
GulfBusinessMachines:00-9744621395

Romania[phone]

RUCIS(RussiaandCIS)ForRussia:88001007888(T ollfreenumber)

ForCISCountries:0040316205099(Payable)
(RussianandEnglish)

SaudiArabia8008200140(English,Arabic)

Singapore8006011343(Localnumberonly)

[phone](DID)
(English)

Slovakia

[phone]

Slovenia[phone](Slovenian)

Spain

0901-100-000
(Spanish)

SriLanka

[phone]
[phone]
(English)

Sweden

08-477-4420
077-117-1040(Warrantyserviceandsupport)
(Swedish)

Switzerland

058-333-0900
0800-55-54-54(Warrantyserviceandsupport)
(German,French,Italian)

Taiwan

Thailand

0800-000-702(Mandarin)

1800-060-066(Localnumberonly)
6622734088
[phone](DID)
(Thai,English)

Turkey

00800-4463-2041(T urkish)

Ukraine0800502235or0800507333

(Ukrainian,Russian,English)

UnitedArabEmirates

80002000141(English,Arabic)

Chapter4.WorldwideLenovoSupporttelephonelist23

CountryorregionTelephonenumber

UnitedKingdom01475-555-055

UnitedStates1-800-426-7378(Select“Option#1”)

Uruguay

Venezuela

Vietnam

Yemen

08705-500-900(Standardwarrantysupport)
(English)

(English)

000-411-005-6649(Spanish)

0-800-100-2011(Spanish)

ForNorthernAreaandHanoiCity:
[phone]or+84-4-37367626
ForSouthernAreaandHoChiMinhCity:
[phone]or+84838243503
(Vietnamese,English)

AlKhirbashandAgencies&T radingCo.:
0096712098278
YemenBusinessMachines(YBM):
009673213324/214655,9673213909/213324

24ThinkCentreSafetyandWarrantyGuide

Chapter5.CustomerReplaceableUnits(CRUs)

CustomerReplaceableUnits(CRUs)arecomputerpartsthatcanbeupgraded
orreplacedbythecustomer.TherearetwotypesofCRUs:Self-serviceand
Optional-service.Self-serviceCRUsareeasytoinstall.Theymightbestandalone,
latched,orrequireascrewdrivertoremoveamaximumoftwoscrews.However,
Optional-serviceCRUsrequiresometechnicalskillsandinsomecasesmight
alsorequiresimpletools,suchasascrewdriver.However,bothSelf-serviceand
Optional-serviceCRUsaresafeforthecustomertoremove.

CustomersareresponsibleforreplacingallSelf-serviceCRUs.Optional-service
CRUscanberemovedandinstalledbycustomersorbyaLenovoservice
technicianduringthewarrantyperiod.Lenovodesktopcomputerscontainboth
Self-serviceandOptional-serviceCRUs.

•Self-serviceCRUs:TheseCRUsunplugoraresecuredbynomorethantwo
screws.ExamplesofthesetypesofCRUsincludethekeyboard,themouse,
anyUSBdevice,andthepowercord.OtherSelf-serviceCRUsdepending
onproductdesignmightincludememorymodules,adaptercards,harddisk
drives,andopticaldrives.

•Optional-serviceCRUs:TheseCRUsareisolatedpartswithinthecomputer
andareconcealedbyanaccesspanelthatistypicallysecuredbymorethan
twoscrews.Oncetheaccesspanelisremoved,thespecicCRUisvisible.

•BothtypesofCRUsarelistedinthetablesonthefollowingpage.

TheUserGuideprovidesinstructionsforreplacingSelf-serviceand
Optional-serviceCRUs.OntheWindows7operatingsystem,youcanview
thepublicationbyclickingStart➙HelpandSupport➙LenovoUserGuide.
Double-clickthepublicationforyourcomputer.Youcanalsoaccessthe
publicationontheLenovoSupportWebsiteat:
http://www.lenovo.com/ThinkCentreUserGuides

Note:UseonlycomputerpartsprovidedbyLenovo.RefertoLenovoLimited
Warrantyonthewarrantyviewerorhttp://www.lenovo.com/warranty/llw_02.

ThefollowingtableliststheCRUinformationforthefollowingmachinetypes:
3484,3485,and3492.

©CopyrightLenovo201225

Self-serviceCRUsOptional-serviceCRUs

Battery

Heatsinkandfanassembly

KeyboardHarddiskdrive

MemorymoduleMicroprocessor

MousePowersupplyassembly

Opticaldrive

PeripheralComponentInterconnect

(PCI)card

RearWiFiantenna

FrontaudioandUSBassembly

FrontWiFiantenna

WiFiadaptercard

WiFicardmodule

ThefollowingtableliststheCRUinformationforthefollowingmachinetypes:
3493,3496,and3497.

Self-serviceCRUsOptional-serviceCRUs

Battery

HeatsinkandfanassemblyFrontfanassembly

KeyboardFrontWiFiantenna

MemorymoduleHarddiskdrive

MouseMicroprocessor

Opticaldrive

PeripheralComponentInterconnect

(PCI)card

RearWiFiantennaWiFicardmodule

FrontaudioandUSBassembly

Powersupplyassembly

WiFiadaptercard

26ThinkCentreSafetyandWarrantyGuide