Lenovo 5WS0U26647 User Manual
Lenovo
Premier Support
AdvAnced engineers.
end-to-end cAse mAnAgement.
FAster, First-time resolution.
Why Premier Support?
As IT budgets contract, you need to reduce
complexity and operational costs and find ways to
increase eciency from your in-house IT support
teams. Lenovo™ Premier support can help by
managing your routine support tasks, freeing
up your IT sta to focus on strategic eorts
that move the organization forward.
We can boost your end users’ productivity
and limit their downtime with direct
access to elite Lenovo™ engineers
who provide unscripted, advanced
hardware and software support.
Lenovo™ Technical Account
Management teams also provide
end-to-end case management
for faster, hassle-free case
resolution.
Premier Support Oers:
Hassle-free, advanced technical support
available 24 x 7 x 365
Comprehensive hardware and original
equipment manufacturer software support
1
Simplified end-to-end case management with
a single point of contact
Proactive relationship and escalation
management with Technical Account
Managers
™
Lenovo
Call center support for basic troubleshooting,
out-of-the-box support and technical issues
Support Overview
VIP service with labor
2,3
and parts
3,4
prioritization
Comprehensive suite of reporting to help
identify trends and proactively address
3,5
issues
Easy reference to Premier Support contact
centers worldwide with optional Asset Tags
3
Customized dashboards for your Lenovo assets
and warranty and service delivery information
with the Lenovo Service Connect portal
Lenovo
Premier
Support
™
Lenovo
Onsite
Support
™
Lenovo™ Depot
Support
(standard)
3,5
Dedicated, advanced technical support available
24 x 7 x 365
Warranty claims including parts and labor
Comprehensive hardware and original equipment
manufacturer (OEM) software support
1
Single point of contact for simplified
end-to-end case management
Technical Account Managers for proactive
relationship and escalation management
Comprehensive suite of reporting
3,5
Lenovo™ Service Connect portal for install base
details, service ticket status and reporting to help
identify trends and proactively address issues
3,5
Asset Tag option for easy reference to Premier
Support call centers around the world
3
Onsite labor
and parts
3,4
prioritization
2,3
Standard SLAs Standard SLAs
WWServices - PremFlyer - 092519 - CustComm -RL/PS
1 Support limited to select software applications. Does not include how-to or technical assistance for enterprise software applications or custom, industry-specific software.
Contact the Premier Support center for a complete list of supported software.
2 If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service
is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch.
3 Not available in all markets.
4 Out of stock parts could delay service delivery.
5 To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
Lenovo reserves the right to alter product oerings and specifications at any time, without notice. Lenovo makes every eort to ensure accuracy of all information but is not
liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. For full Lenovo product, service, and warranty specifications,
visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product, and service names may be trademarks or service
marks of others. © Lenovo 2019. All rights reserved.
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