Lenovo 5PS0E97306 User Manual
Warranty
Protection
Factory
Services
Managed
Services
Asset Recovery
and Disposal
LENOVO™ ACCIDENTAL DAMAGE PROTECTION
PENNIES-A-DAY PROTECTION FOR NON-WARRANTED DAMAGE
PROTECT YOUR PC FROM THE UNEXPECTED
With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s
mobile repair data indicates that a signicant percentage of users will experience non-warranted damage within the rst
three years of the PC's life cycle. Accidental Damage Protection oers signicant savings relative to uncovered repairs.
PREDICTABLE BUDGETS
A single, upfront investment allows accurate prediction of
yearly system repair costs.
SIGNIFICANT SAVINGS
Accidental Damage Protection saves you signicantly
relative to the cost of repair or new system. Users typically
save between 28%–80% depending on machine and repair.
QUALITY ASSURANCE
ADP is performed by Lenovo™-Trained technicians, using
Lenovo™-Qualied parts, reducing the need for re-repair.
COMPREHENSIVE REPAIRS
Lenovo’s comprehensive diagnostic tools can identify
hidden damage that may have otherwise gone untreated.
DID YOU KNOW?
Standard warranty terms and conditions don’t cover accidental damage. With Lenovo’s Accidental Damage
Protection, your system is protected from the unexpected. Through our global network of depot repair centers,
PCs are repaired by Lenovo™-Certied technicians using Lenovo™-Qualied parts. If it is not damaged beyond repair,
the end users’ own PC is returned, and if repair is not possible, the entire system will be replaced at no additional charge1.
With an upgrade to Expedited Depot Warranty Service, you can ensure minimum downtime with faster turnaround on
covered repairs.
WHAT’S TYPICALLY COVERED?
2
Accidental drops, spills, bumps, and structural failures
incurred under normal operating conditions or handling,
including electrical surges and damage to the integrated
LCD screen. If you have on-site warranty coverage,
you may qualify for on-site ADP repairs3. ADP is available
on all Think branded notebooks, tablets and a subset of
M Series All-in-One Desktops5.
Examples
• Your system accidentally slips o the table and
the LCD screen cracks
• An electrical surge causes signicant damage to
your PC’s hardware during a lightning storm
• The coee spills on the keyboard and the extent
of damage is unknown
WHAT’S NOT COVERED?
Cosmetic damage4, equipment loss or failures due to usage
outside of normal operating conditions. Any data loss or
interruption of business, intentional damage and misuse,
removal or alteration of parts, accessories, theft, damage
from res, damage to peripherals or third-party products,
even if sold by Lenovo™.
Examples
• The outer case cracks but your system still operates
eectively
• You’ve left your PC behind on the subway
• The system is used in the rain, and you lose an entire day
of productivity because your PC no longer functions
• The stylus or battery is misplaced
WHY ACCIDENTAL DAMAGE PROTECTION?
Benets:
` Based on a sample of Lenovo™ claims, Accidental
Damage Protection can save, on average 28% versus the
typical cost of repair, and 75%–80% for Tablets
(ADP available on ThinkPad® Tablets only).
` Typical replacement costs for commonly damaged
components:
• System Board up to $500 • Display $450
• Disk Drive $300 • DVD Drive $200
• Damaged tablet: $250 for minor repairs and
up to $600 for replacement of multiple parts
` IT Departments don’t have to purchase and manage spare
inventory to x damaged PCs.
` Lenovo’s comprehensive diagnostic tools can
identify hidden damage that may have otherwise
gone untreated.
` Minimize downtime and maximize convenience with
an upgrade to Expedited Depot Service.
Lenovo™ accidental damage protection is part of a comprehensive portfolio of
Lenovo™ services that support the entire life cycle of your PCs. For more information
on these or other service oerings, please visit www.lenovo.com/services or call your
Lenovo™ Sales Representative at 1-866-968-4465
1] Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. Tablet claim cap: limited to one claim per 12 months. 2] This service is
available in the country or region in which you purchased your Accidental Damage Protection coverage, and is not transferable should the system travel to another country. 3] If you are entitled to on-site
warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product
at your location. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you purchase an on-site warranty with
Accidental Damage Protection, on-site service level repairs will be limited to LCD and non-customer replaceable keyboards. If we cannot complete the repair at the rst on-site visit, then the system will
be shipped to Lenovo’s Service Center to complete the repair. on-site service may not be available in all regions. 4] Cosmetic damage, e.g.: scratches, dents, or cracks that do not aect the product’s
functionality or structural integrity. All products and oers are subject to availability. 5] Eective December 2014. Lenovo reserves the right to alter product oerings and specications at any time, without
notice. Lenovo makes every eort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only.
For full Lenovo product, service and warranty specications visit www.lenovo.com. The following are trademarks or registered trademarks of Lenovo: Lenovo, the Lenovo logo, For Those Who Do and ThinkPad.
Other company, product and service names may be trademarks or service marks of others. ©2016 Lenovo. All rights reserved.
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