Lenovo 4155, 4158, 4218 User Manual

ThinkStation
User Guide

Machine Types: 4155, 4158, and 4218

ThinkStation
User Guide

Note

Before using this information and the product it supports, be sure to read and understand the ThinkStation Safety and
Warranty Guide that came with this product and Appendix C, “Notices,” on page 61.

Second Edition (October 2009)

© Copyright Lenovo 2009.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted
rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents

Introduction .............v

Chapter 1. Important safety information 1

Chapter 2. Arranging your workspace . . 3

Comfort ................3

Glare and lighting ............3

Air circulation ..............4

Electrical outlets and cable lengths .......4

Chapter 3. Setting up your computer . . 5

Connecting your computer .........5

Turning on computer power .........12

Finishing the software installation .......12

Completing important tasks .........12

Updating your operating system .......13

Installing other operating systems .......13

Updating your antivirus software .......13

Shutting down the computer ........13

Installing external options .........13

Installing the computer on a rack shelf .....14

Features ...............14

Specifications ..............17

Chapter 4. Software overview .....19

Software provided with your Windows operating

system ................19

Software provided by Lenovo .......19

Lenovo ThinkVantage Toolbox .......20

Lenovo System Toolbox .........20

PC-Doctor for Rescue and Recovery .....20

Adobe Reader ............20

Chapter 5. Using the Setup Utility . . . 21

Starting the Setup Utility program .......21

Viewing and changing settings ........21

Using passwords ............21

Password considerations .........22

User Password ............22

Administrator Password .........22

Setting, changing, and deleting a password . . . 22

Enabling or disabling a device ........23

Selecting a startup device..........23

Selecting a temporary startup device .....23

Selecting or changing the startup device sequence 24

Advanced settings ............24

Exiting from the Setup Utility program .....24

Entering the Marvell BIOS Setup to configure

SATA or SAS RAID...........25

Configuring the Marvell BIOS Setup to enable
SATA or SAS RAID 0, 1, 5, or 10 functionality . . 26
Configuring the Marvell BIOS Setup to set an

optional hot spare hard disk drive......26

Configuring the Marvell BIOS Setup to delete an

optional hot spare hard disk drive......26

Configuring the Marvell BIOS Setup to delete an

array ...............27

Chapter 7. Updating system programs 29

Using system programs ..........29

Updating (flashing) BIOS from a disc ......29

Updating (flashing) BIOS from your operating

system ................30

Recovering from a POST/BIOS update failure . . . 30

Chapter 8. Troubleshooting and

diagnostics .............33

Basic troubleshooting ...........33

Diagnostic programs ...........34

Lenovo ThinkVantage Toolbox .......35

Lenovo System Toolbox .........35

PC-Doctor for Rescue and Recovery .....35

PC-Doctor for DOS ...........36

Cleaning the mouse ...........37

Optical mouse ............37

Non-optical mouse ...........37

Chapter 9. Recovery information . . . 39

Creating and using recovery media ......39

Creating recovery media .........39

Using recovery media ..........40

Performing backup and recovery operations . . . 40

Performing a backup operation .......41

Performing a recovery operation ......41

Using the Rescue and Recovery workspace ....42

Creating and using rescue media .......43

Creating rescue media ..........43

Using rescue media...........44

Creating and using a recovery repair diskette . . . 44

Creating a recovery repair diskette .....44

Using a recovery repair diskette ......45

Installing or reinstalling device drivers .....45

Setting a rescue device in the startup sequence . . 46

Solving recovery problems .........46

Chapter 6. Installing hard disk drives

and configuring RAID ........25

Installing SATA or SAS hard disk drives and

configuring RAID ............25

Installing SATA or SAS hard disk drives ....25

© Copyright Lenovo 2009 iii

Chapter 10. Getting information, help,

and service .............47

Information resources ...........47

Online Books folder ..........47

Lenovo ThinkVantage Tools ........47

Lenovo Welcome ...........47

Safety and Warranty ..........48

Lenovo Web site (http://www.lenovo.com). . . 48

Help and service ............48

Using the documentation and diagnostic

programs ..............48

Calling for service ...........48

Using other services ..........49

Purchasing additional services .......50

Appendix A. Manual modem

commands .............51

Basic AT commands ...........51

Extended AT commands ..........53

MNP/V.42/V.42bis/V.44 commands ......54

Fax Class 1 commands ..........55

Fax Class 2 commands ..........55

Voice commands.............56

Appendix B. System memory speed . . 59

Appendix C. Notices .........61

Television output notice ..........62

European conformance CE mark .......62

Trademarks ..............62

Index ...............63

iv

User Guide

Introduction

This ThinkStation User Guide contains the following information:

v Chapter 1, “Important safety information,” on page 1 provides information about

where to find safety information for this product.

v Chapter 2, “Arranging your workspace,” on page 3 provides information about

setting up your computer for comfort and the impact of light sources, air
circulation, and electrical outlets.

v Chapter 3, “Setting up your computer,” on page 5 provides information about

setting up your computer, and also installing the operating system and other
software.

v Chapter 4, “Software overview,” on page 19 provides information on the

operating system and software applications that might be preloaded on your
computer.

v Chapter 5, “Using the Setup Utility,” on page 21 provides instructions on how to

view and change the configuration settings of your computer.

v Chapter 7, “Updating system programs,” on page 29 provides information about

updating POST/BIOS and how to recover from a POST/BIOS update failure.

v Chapter 8, “Troubleshooting and diagnostics,” on page 33 provides information

about basic troubleshooting and diagnostic tools for your computer.

v Chapter 9, “Recovery information,” on page 39 provides instructions on how to

use the ThinkVantage

®

Rescue and Recovery®program to create product
recovery discs, back up data, recover software, and restore the entire contents of
your hard disk drive to a previously saved state.

v Chapter 10, “Getting information, help, and service,” on page 47 provides

information on the wide variety of helpful resources available from Lenovo

®

.

v Appendix A, “Manual modem commands,” on page 51 provides commands for

manually programming your modem.

v Appendix B, “System memory speed,” on page 59 provides information on the

supported system memory speed for your computer model.

v Appendix C, “Notices,” on page 61 provides notices and trademark information.

© Copyright Lenovo 2009 v

vi User Guide

Chapter 1. Important safety information

CAUTION:
Before using this manual, be sure to read and understand all the related safety
information for this product. Refer to the ThinkStation Safety and Warranty Guide
that you received with this product for the latest safety information. Reading
and understanding this safety information reduces the risk of personal injury
and or damage to your product.

If you no longer have a copy of the ThinkStation Safety and Warranty Guide, you can
obtain one online from the Lenovo Support Web site at:
http://www.lenovo.com/support

CAUTION:

ThinkStation™machine types 4155, 4158, and 4218 each weigh approximately 26
kg (57 lbs). For personal safety, it is recommended that two people lift and or
carry these computers.

© Copyright Lenovo 2009 1

2 User Guide

Chapter 2. Arranging your workspace

To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort is of
foremost importance, but light sources, air circulation, and the location of electrical
outlets can also affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few
guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. The backrest and
seat of your chair should adjust independently and provide good support. The seat
should have a curved front to relieve pressure on the thighs. Adjust the seat so
that your thighs are parallel to the floor and your feet are either flat on the floor or
on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists
in a comfortable position. Use a light touch on the keyboard and your hands and
fingers relaxed. Change the angle of the keyboard for maximum comfort by
adjusting the position of the keyboard feet.

Viewing Distance

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place
the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24
inches), and position it so you can view it without having to twist your body. Also,
position other equipment you use regularly, such as the telephone or a mouse,
within easy reach.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You can adjust
the brightness and contrast controls on the monitor as the room lighting changes
throughout the day.

Lower
Back
Support

Seat
Height

© Copyright Lenovo 2009 3

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might affect
the clarity of the image on the screen; try them only after you have exhausted
other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your
monitor screen periodically using a soft cloth as directed in your monitor
documentation.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a malfunction
or damage. Place the computer and monitor so that nothing blocks the air vents;
usually, 51 mm (2 inches) of air space is sufficient. Also, make sure the vented air
is not blowing on people.

Electrical outlets and cable lengths

The location of electrical outlets, the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of
your computer.

When arranging your workspace:

v Avoid the use of extension cords. When possible, plug the computer power cord

directly into an electrical outlet.

v Keep power cords and cables neatly routed away from walkways and other

areas where they might get kicked accidentally.

For more information about power cords, refer to the ThinkStation Safety and
Warranty Guide that came with your computer.

4 User Guide

Chapter 3. Setting up your computer

Be sure to read and understand the ThinkStation Safety and Warranty Guide before
you set up your computer. Reading and understanding the safety information
reduces the risk of personal injury and or damage to your product.

Set up your computer in the best possible work area that suits your needs and the
kind of work you do. For more information, see Chapter 2, “Arranging your
workspace,” on page 3.

Connecting your computer

Use the following information when connecting your computer.

v Look for the small connector icons on the back of your computer. Match the

connectors to the icons.

v If your computer cables and connector panel have color-coded connectors, match

the color of the cable end with the color of the connector. For example, match a
blue cable end with a blue connector or a red cable end with a red connector.

Notes:

1. Depending on your model type, your computer might not have all the

connectors that are described in this section.

2. Your computer automatically detects the voltage and sets the power supply to

the correct setting.

To connect your computer, do the following:

1. Connect the Universal Serial Bus (USB) keyboard cable to the USB connector.

Note: Some models will have keyboards with a fingerprint reader.

© Copyright Lenovo 2009 5

2. Connect the USB mouse cable to the USB connector.

3. Connect the monitor cable to the monitor connector.

Note: Depending on your model type, your computer might come with a Low

Force Helix (LFH) connector on the rear panel, which enables you to
connect up to four monitors. The standard LFH connector has two
breakout Video Graphics Array (VGA) cables or Digital Video Interface
(DVI) cables. This solution provides you with flexibility for a variety of
monitor configurations. To use the LFH connector, your computer must
have a graphics card with multi-monitor capabilities. Connect the
breakout cables to the LFH connector as shown, then connect the VGA
or DVI cables to the breakout cables.

6 User Guide

4. If you have a modem, connect the modem using the following information.

PHONE

LINE

PHONE

LINE

PHONE

LINE

E

N

O

H

P

E

IN

L

1 This illustration shows the two connectors on the back of the computer that are

needed to set up your modem.

2 In the United States and other countries or regions that use the RJ-11 telephone outlet,

attach one end of the telephone cable to the telephone and the other end to the
telephone connector on the back of the computer. Attach one end of the modem cable
to the modem connector on the back of the computer and the other end to the
telephone outlet.

3 In countries or regions that do not use RJ-11 telephone outlets, a splitter or converter

is required to attach the cables to the telephone outlet, as shown at the top of the
illustration. You can also use the splitter or converter without the telephone, as shown
at the bottom of the illustration.

Chapter 3. Setting up your computer 7

5. If you have audio devices, attach them using the following instructions. For

more information about speakers, see step 6 and step 7 on page 10.

8 User Guide

1 Audio line-in connector Used to receive audio signals from an external audio

device, such as a stereo system. When you attach an
external audio device to your computer, connect the
cable to the audio line-out connector of the device and
the audio line-in connector of the computer.

2 Audio line-out connector
(front speaker connector)

Used to send audio signals from the computer to
external audio devices, such as powered stereo speakers
(speakers with built-in amplifiers), multimedia
keyboards, or the audio line-in connector on a stereo
system or other external recording devices.

When used with 5.1 or 7.1 surround speakers, this
connector should be attached to the front left and right
speakers.

3 Microphone connector Used to attach a microphone to your computer when

you want to record sound or if you use
speech-recognition software.

4 Headphone connector Used to attach headphones to your computer when you

want to listen to music or other sounds without
disturbing anyone. This connector might be located on
the front of the computer.

5 Audio line-out connector
(subwoofer/center speaker
connector)

When used with 5.1 or 7.1 surround speakers, this
connector should be attached to the center speaker and
subwoofer.

6 Audio line-out connector
(rear speaker connector)

When used with 5.1 or 7.1 surround speakers, this
connector should be attached to the rear left and right
speakers.

7 Audio line-out connector
(side speaker connector)

8 Optical SPDIF (Sony Philips
Digital Interconnect Format) in
connector

When used with 7.1 surround speakers, this connector
should be attached to the side left and right speakers.

Used to receive 5.1 digital audio signals from an
external device, such as a receiver or other multimedia
devices, through a TOSLINK (ToshibaLink) optical cable.

9 Optical SPDIF out connector Used to send 5.1 digital audio signals from a computer

to an external device, such as an amplifier or a receiver,
through a TOSLINK optical cable.

Chapter 3. Setting up your computer 9

6. If you have powered speakers with an ac power adapter:

F_LR

a. Connect the cable that runs between the speakers, if necessary. On some

speakers, this cable is permanently attached.

b. Connect the ac power adapter cable to the speaker.

c. Connect the speakers to the computer.

d. Connect the ac power adapter to the ac power source.

7. If you have unpowered speakers with no ac power adapter:

F_LR

a. Connect the cable that runs between the speakers, if necessary. On some

speakers, this cable is permanently attached.

b. Connect the speakers to the computer.

10 User Guide

8. Connect any additional devices that you have. Your computer might not have

all connectors that are shown.

1394

1394

1 USB connector Used to attach a device that requires a Universal Serial Bus (USB)

connector, such as a USB keyboard, a USB mouse, a USB scanner, or a
USB printer. If you have more than 10 USB devices, you can purchase
a USB hub, which you can use to connect additional USB devices.

2 Serial port Used to attach an external modem, a serial printer, or other devices

that use a 9-pin serial port.

3 Ethernet
connector

Used to attach an Ethernet cable for a local area network (LAN).

Notes:

1. To operate the computer within FCC Class B limits, use a

Category 5 Ethernet cable.

2. Your computer has two Ethernet connectors. For optimal

performance, connect your Ethernet cable for the primary LAN to
the connector marked as number ″1.″

4 IEEE 1394
connector

Used to send and receive IEEE 1394 signals between the computer
and other compliant devices, such as a video camera or an external
storage drive. This connector is sometimes called Firewire.

5 eSATA
connector

Use this External Serial Advanced Technology Attachment (eSATA)
connector to attach an external hard disk drive.

Chapter 3. Setting up your computer 11

9. Connect the power cords to properly grounded electrical outlets.

Turning on computer power

Turn on the monitor and other external devices first, and then turn on the
computer. When the power-on self-test (POST) is finished, the logo window closes.
If your computer has preinstalled software, the software installation program
starts.

If you experience any problems during startup, refer to Chapter 10, “Getting
information, help, and service,” on page 47. You can get additional help and
information by telephone through the Customer Support Center. For the latest
Service and Support worldwide telephone list, go to:
http://www.lenovo.com/support

Finishing the software installation

Important

Be sure to read and understand the license agreements carefully before using
the programs on this computer. These agreements detail your rights,
obligations, and warranties for the software programs on this computer. By
using these programs, you accept the terms of the agreements. If you do not
accept the agreements, do not use the programs. Instead, promptly return the
entire computer for a full refund.

The first time you start your computer, follow the instructions on the screen to
complete the software installation. If you do not complete the software installation
the first time the computer is turned on, unpredictable results might occur.

Note: Some models might have a multilingual version of Microsoft

operating system preinstalled. If your computer has the multilingual
version, you will be prompted to choose a language during the installation
process. After installation, the language version can be changed through the
Windows Control Panel.

Completing important tasks

After you have set up your computer, perform the following tasks, which could
save you time and trouble in the future:

v Create a diagnostic CD/DVD image or rescue medium. Diagnostic programs are

used to test hardware components of your computer and report
operating-system-controlled settings that can cause hardware failures. Making a

®

Windows

®

12 User Guide

diagnostic CD/DVD image or rescue medium beforehand assures that you will
be able to run diagnostics if the Rescue and Recovery workspace becomes
inaccessible. See “PC-Doctor for DOS” on page 36 and “Creating and using
rescue media” on page 43 for more information.

v Record your computer machine type, model, and serial number. If you need

service or technical support, you will probably be asked for this information. For
further information, refer to the safety and warranty information that is
provided with your computer.

Updating your operating system

Microsoft makes updates available for various operating systems through the
Microsoft Windows Update Web site. The Web site automatically determines what
Windows updates are available for your specific computer and lists those updates
only. Updates could include security fixes, new versions of Windows components
(such as media player), fixes to other portions of the Windows operating system,
or enhancements.

Installing other operating systems

If you want to install your own operating system rather than the operating system
preinstalled, follow the instructions that come with your operating system discs or
diskettes. Remember to install all device drivers after you have installed the
operating system. You can find the device drivers together with the installation
instructions for ThinkStation at:
http://www.lenovo.com/support

Updating your antivirus software

Your computer comes with antivirus software that you can use to detect and
eliminate viruses. Lenovo provides a full version of antivirus software on your
hard disk drive with a free 30-day subscription. After 30 days, you must renew the
license to continue receiving the antivirus program updates.

Shutting down the computer

When you turn off your computer, always follow the shutdown procedure for your
operating system. This prevents the loss of unsaved data or damage to your
software programs.

v To shut down the Microsoft Windows 7 operating system, open the Start menu

from the Windows desktop and click Shut down.

v To shut down the Microsoft Windows Vista

menu from the Windows desktop, move the cursor to the arrow next to the lock
workstation button, and select Shut Down.

v To shut down the Microsoft Windows XP operating system, open the Start menu

from the Windows desktop and click Shut Down. Then, select Shut down from
the drop-down list box and click OK.

Installing external options

For information about installing external options for your computer, refer to
“Installing external options” in the ThinkStation Hardware Installation and
Replacement Guide.

®

operating system, open the Start

Chapter 3. Setting up your computer 13

Installing the computer on a rack shelf

Your ThinkStation computer can be used on a rack shelf. When installing the
computer on a rack shelf, make sure to leave at least a 12.7 cm (5 inches) space
between the front edge of the rack shelf and your computer for fire protection.

Features

This section provides an overview of the computer features.

System information

The following information covers a variety of models. For information about
your specific model, use the Setup Utility. See Chapter 5, “Using the Setup
Utility,” on page 21.

Microprocessor

®

v Intel

v Intel Xeon Dual Core

v Internal cache (size varies by model type)

Memory

v Supports up to 12 DDR3 ECC UDIMMs

v Each microprocessor supports up to six memory modules

Xeon®Quad Core

(double data rate 3 error correction code unbuffered dual inline memory
modules)
or DDR3 ECC RDIMMs
(double data rate 3 error correction code registered dual inline memory
modules)

Note: The Intel Xeon microprocessor families compatible with this ThinkStation

computer feature an integrated memory controller, which provides the
microprocessor with direct access to the system memory. Because of this
design, the system memory speed will be determined by a number of
factors, including the microprocessor model and the type, speed, size
(capacity), and number of DIMMs installed. Refer to Appendix B, “System
memory speed,” on page 59 for the information on the supported system
memory speed for your own computer model.

Internal drives

v 3.5-inch standard half-high diskette drive (optional)

v Card reader (optional)

v Serial Advanced Technology Attachment (SATA) internal hard disk drive or

Serial attached SCSI (SAS) internal hard disk drive

v Optical drive

Video subsystem

v Graphics card (varies by model type)

Audio subsystem

v Integrated high-definition (HD) audio

v Headphone connector and microphone connector on the front panel

14 User Guide

v Eight audio connectors on the rear panel (audio line-in connector, audio line-out

front speaker connector, microphone connector, audio line-out subwoofer/center
speaker connector, audio line-out rear speaker connector, audio line-out side
speaker connector, optical SPDIF in connector, and optical SPDIF out connector)

v Internal speaker

Connectivity

v Two 10/100/1000 Mbps integrated Ethernet connectors

v Peripheral Component Interconnect (PCI) V.90 Data/Fax modem (some models)

System management features

v Ability to store POST hardware test results

v Alert Standard Format (ASF) 2.0

v Automatic power-on startup

v Preboot Execution Environment (PXE)

v Remote Administration

v System Management (SM) Basic Input/Output System (BIOS) and SM software

v Wake on LAN

v Wake on Ring (in the Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem)

Input/Output (I/O) features

v 9-pin serial port

v USB connectors (eight rear and two front)

v Two Ethernet connectors

v Two IEEE 1394 connectors (one on the front panel and one on the rear panel)

v eSATA connector

v VGA or DVI monitor connector (requires video card)

v Eight audio connectors on the rear panel (audio line-in connector, audio line-out

front speaker connector, microphone connector, audio line-out subwoofer/center
speaker connector, audio line-out rear speaker connector, audio line-out side
speaker connector, optical SPDIF in connector, and optical SPDIF out connector)

v Two audio connectors on the front panel (microphone connector and headphone

connector)

Expansion

v Three optical drive bays

v One drive bay for either a 3.5-inch diskette drive or a card reader

v Two 32-bit PCI card slots

v One PCI Express x1 card slot

v One PCI Express x4 card slot (mechanical x16)

v Two PCI Express 2.0 x16 card slots

v Five hard disk drive bays

Power

v 1060-watt auto-sensing power supply

v Automatic 50/60 Hz input frequency switching

v Advanced Configuration and Power Interface (ACPI) support

Chapter 3. Setting up your computer 15

Security features

v Cover presence switch (also called intrusion switch, some models)

v Keyboard with fingerprint reader (some models)

v Support for the addition of an integrated cable lock (Kensington lock)

v Serial port and parallel port I/O control

v Startup sequence control

v Startup without diskette drive, keyboard, or mouse

v Support to enable or disable a device

v Trusted Platform Module (TPM)

v User and administrator passwords for BIOS access

Software programs, preinstalled

Your computer might come with preinstalled software programs. If it does, an
operating system, device drivers to support built-in features, and other support
programs are included. For more information, see Chapter 4, “Software overview,”
on page 19.

Operating system, preinstalled

v Microsoft Windows 7

v Microsoft Windows Vista

v Microsoft Windows XP Professional

(preinstalled through downgrade rights in Windows 7 Professional, Windows 7
Ultimate, Windows Vista Business, or Windows Vista Ultimate)

Operating systems, certified or tested for compatibility

v Linux

®

1

(varies by model type)

1. The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press.
Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this
booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been certified or
tested for compatibility, check the Web site of the operating system vendor.

16 User Guide

Specifications

This section lists the physical specifications for your ThinkStation computer.

For machine types 4155, 4158, and 4218.

Dimensions

Width: 210 mm (8.3 inches)

Height: 485 mm (19.1 inches) floor to top of handle

Depth: 602 mm (23.7 inches)

Weight

Maximum configuration: 27.5 kg (60.5 lbs)

Rack mounted dimensions:

Width: 427 mm (16.8 inches)

Height: 210 mm (8.3 inches)

Depth: 602 mm (23.7 inches)

Environment

Air temperature:

Operating at0-3000ft(914.4 m): 10° to 35°C (50° to 95°F)

Non-operating: -10° to 60°C (14° to 140°F)

Humidity:

Operating: 10% to 80% (10% per hour)

Non-operating: 10% to 90% (10% per hour)

Transit: 10% to 90% (10% per hour)

Maximum altitude: 7 000 ft (2 133.6 m)

Electrical input

Input voltage:

Range 100 V - 240 V

Input kilovolt-amperes (kVA) (approximate)

Minimum configuration as shipped: 0.17 kVA

Maximum configuration: 1.2 kVA

Chapter 3. Setting up your computer 17

18 User Guide

Chapter 4. Software overview

The ThinkStation computer comes with a preinstalled operating system and several
preloaded applications. The applications can be specified by the customer.

Software provided with your Windows operating system

This section describes the Windows applications provided with your product.

Software provided by Lenovo

The following software programs are provided by Lenovo to help you improve
productivity and reduce the cost associated with maintaining your computer.
Software programs provided with your computer might vary depending on your
model type and preinstalled operating system.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information
sources and provides easy access to various tools to help you work more easily
and securely. For more information, see “Lenovo ThinkVantage Tools” on page 47.

Note: The Lenovo ThinkVantage Tools program is only available on computers

preinstalled with Windows 7 from Lenovo.

Product Recovery

The Product Recovery program enables you to restore the contents of the hard disk
drive to the factory default settings.

ThinkVantage Rescue and Recovery

The ThinkVantage Rescue and Recovery program (RnR) is a one button recovery
and restore solution that includes a set of self-recovery tools to help you diagnose
computer problems, get help, and recover from system crashes quickly, even if the
primary operating system does not start.

Fingerprint software

The integrated fingerprint reader provided on some keyboards enables you to
enroll your fingerprint and associate it with your power-on password, hard disk
drive password, and Windows password. As a result, fingerprint authentication
can replace passwords and enable simple and secure user access. A fingerprint
reader keyboard is available with select computers or can be purchased for
computers that support this option.

Note: The following software programs are supported on your ThinkStation

computer. You can find detailed information and download the software
programs from the Lenovo Support Web site at:
http://www.lenovo.com/support

v ThinkVantage Productivity Center

v ThinkVantage Client Security Solution (CSS)

v ThinkVantage System Update (TVSU)

© Copyright Lenovo 2009 19

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. See “Lenovo ThinkVantage Toolbox” on page 35 for detailed
information.

Note: The Lenovo ThinkVantage Toolbox program is only available on computers

preinstalled with Windows 7 from Lenovo.

Lenovo System Toolbox

The Lenovo System Toolbox diagnostic program is preinstalled on your hard disk
drive. This diagnostic program works through the Windows operating system to
diagnose hardware problems and report operating-system-controlled settings that
can cause hardware failures. See “Lenovo System Toolbox” on page 35 for more
information.

Note: The Lenovo System Toolbox program is only available on computers

preinstalled with Windows Vista or Windows XP from Lenovo.

PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is preinstalled on
your hard disk drive. It is part of the Rescue and Recovery workspace on each
Lenovo computer to diagnose hardware problems and report operating-system­controlled settings that can cause hardware failures. Use the PC-Doctor for Rescue
and Recovery if you are unable to start the Windows operating system. See
“PC-Doctor for Rescue and Recovery” on page 35 for more information.

Adobe Reader

The Adobe Reader is a tool used to view, print, and search PDF (Portable
Document Format) documents.

20 User Guide

Chapter 5. Using the Setup Utility

The Setup Utility program is used to view and change the configuration settings of
your computer, regardless of which operating system you are using. However, the
operating-system settings might override any similar settings in the Setup Utility
program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. Make sure your computer is turned off.

2. Repeatedly press and release the F1 key when turning on the computer. When

you hear multiple beeps or see a logo screen, release the F1 key.

Note: If a user password or an administrator password has been set, the Setup

Utility program menu is not displayed until you type the correct
password. For more information, see “Using passwords.”

The Setup Utility program might start automatically when POST detects that
hardware has been removed or new hardware has been installed in your computer.

Viewing and changing settings

The Setup Utility program menu lists items that identify system configuration
topics. To view or change settings, see “Starting the Setup Utility program.”

When working with the Setup Utility program menu, you must use the keyboard.
The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent
unauthorized access to your computer and data. See “Starting the Setup Utility
program.” The following types of passwords are available:

v User Password

v Administrator Password

You do not have to set any passwords to use your computer. However, using
passwords improves computing security. If you decide to set any passwords, read
the following sections.

© Copyright Lenovo 2009 21

Password considerations

A password can be any combination of up to 12 alphabetic and numeric characters
(a-z and 0-9). For security reasons, it is recommended to use a strong password
that cannot be easily compromised. To set a strong password, use the following
guidelines:

v Have at least eight characters in length

v Contain at least one alphabetic character and one numeric character

v Setup Utility program and hard disk drive passwords are not case sensitive

v Not be your name or your user name

v Not be a common word or a common name

v Be significantly different from your previous passwords

User Password

When a User Password is set, the computer cannot be used until a valid password
is typed from the keyboard.

Administrator Password

Setting an Administrator Password deters unauthorized users from changing
configuration settings. If you are responsible for maintaining the settings of several
computers, you might want to set an Administrator Password.

After you set an Administrator Password, a password prompt is displayed each
time you try to access the Setup Utility program.

If both the user and administrator passwords are set, you can type either
password. However, to change any configuration settings, you must use your
administrator password.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

page 21.

2. From the Setup Utility program main menu, select Security → Set Passwords.

3. Follow the instructions displayed on the right side of the screen to set, change,

or delete the password you want.

Note: A password can be any combination of up to 12 (1 to 12) alphabetic and

numeric characters. For more information, see “Password
considerations.”

22 User Guide

Enabling or disabling a device

You can enable or disable user access to a device.

ICH SATA Controller When this feature is set to Disabled, any optical drives or eSATA

Marvell SATA/SAS
Controller

Legacy diskette A When this feature is set to Disabled, the diskette drive cannot be

To set the ICH SATA Controller or Marvell SATA/SAS Controller, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

page 21.

2. Depending on which device you want to set, select either Devices → SAS/SATA

Drive Setup → ICH SATA Controller or Devices → SAS/SATA Drive Setup →
Marvell SATA/SAS Controller from the Setup Utility program menu.

3. Select the desired settings and press Enter.

4. Return to the Setup Utility program menu and select Exit → Save and exit the

Setup Utility.

devices are disabled and will not be displayed in the system
configuration.

When this feature is set to Disabled, all internal hard disk drives
are disabled and will not be displayed in the system
configuration. When disabling this feature, make sure your system
has an alternate boot method, such as LAN PXE boot, or a
bootable floppy diskette, memory key, or optical disc.

accessed.

Note: If you do not want to save the settings, select Exit the Setup Utility

without saving.

To set the Legacy diskette A, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

page 21.

2. From the Setup Utility program menu, select Devices → Legacy diskette A.

3. Select the desired settings and press Enter.

4. Return to the Setup Utility program menu and select Exit → Save and exit the

Setup Utility.

Note: If you do not want to save the settings, select Exit the Setup Utility

without saving.

Selecting a startup device

If your computer does not start up from a device such as the disc, diskette, or hard
disk drive as expected, do one of the following to select the startup device you
want.

Selecting a temporary startup device

Use this procedure to start up from any startup device.

Note: Not all discs, hard disk drives, and diskettes are bootable.

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When

the Startup Device Menu displays, release the F12 key.

Chapter 5. Using the Setup Utility 23

3. Select the desired startup device from the Startup Device Menu and press

Note: Selecting a startup device from the Startup Device Menu does not

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the
following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

2. Select Startup → Startup Sequence. See the information displayed on the right

3. Select the devices for the Primary Startup Sequence, the Automatic Startup

4. Select Exit from the Setup Utility menu and then Save Settings or Save and

If you have changed these settings and want to return to the default settings, select
Load Default Settings on the Exit menu.

Advanced settings

Enter to begin.

permanently change the startup sequence.

page 21.

side of the screen.

Sequence, and the Error Startup Sequence.

exit the Setup Utility.

On some computer models, the Advanced settings menu includes a setting to
enable or disable HyperThreading. This feature works only with
HyperThreading-aware operating systems, such as Windows 7 and Windows Vista.
The default setting for HyperThreading is enabled. However, if you are not using a
HyperThreading-aware operating system and you select Set Defaults for
HyperThreading, your computer performance might be degraded. Therefore, you
should always set HyperThreading to Disabled unless you are sure your operating
system supports HyperThreading.

Exiting from the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup
Utility program menu (you might have to press Esc several times). If you want to
save the new settings, select Save Settings or Save and exit the Setup Utility.
Otherwise, your changes will not be saved.

24 User Guide

Chapter 6. Installing hard disk drives and configuring RAID

This chapter contains information about installing hard disk drives and configuring
Redundant Array of Independent Disks (RAID) for this product.

Note: The information about configuring RAID in this chapter only applies for a

Windows environment. For information about configuring RAID in a Linux
environment, contact your Linux software provider.

Installing SATA or SAS hard disk drives and configuring RAID

This section contains information about the required number of SATA or SAS hard
disk drives for the supported level of RAID configuration.

Note: Your computer must have either all SATA hard disk drives or all SAS hard

disk drives installed. However, be sure that you do not install both the
SATA and SAS hard disk drives into the same computer.

Installing SATA or SAS hard disk drives

Your computer must have the minimum number of SATA or SAS hard disk drives
installed for the supported level of RAID below:

v RAID Level 0 – Striped disk array

– Two hard disk drives minimum

– Better performance without fault tolerance

v RAID Level 1 – Mirrored disk array

– Two hard disk drives minimum

– Improved read performance and 100% redundancy

v RAID Level 5 – Block-level striped disk array with distributed parity

– Three hard disk drives minimum

– Data striped at the byte level

– Stripe error correction information

– Better performance and fault tolerance

v RAID Level 10 – Combining features of RAID 0 and RAID 1

– Four hard disk drives minimum

– Very high reliability combined with high performance

– Fault tolerance

To install a new SATA or SAS hard disk drive, refer to the installation procedure in
“Replacing a hard disk drive” in the ThinkStation Hardware Installation and
Replacement Guide.

Entering the Marvell BIOS Setup to configure SATA or SAS RAID

This section describes how to enter the Marvell BIOS Setup to configure a SATA or
SAS RAID.

1. Turn on the computer after you have installed the required number of SATA or

SAS hard disk drives.

© Copyright Lenovo 2009 25

2. Press Ctrl+M when prompted to enter the Marvell BIOS Setup to configure

SATA/SAS RAID.

Configuring the Marvell BIOS Setup to enable SATA or SAS RAID 0, 1, 5, or 10 functionality

To enable SATA/SAS RAID functionality, use the Marvell BIOS Setup configuration
utility as the SATA/SAS configuration utility. This utility assumes that the system
has the required number of hard disk drives.

1. Turn on your computer and press Ctrl+M when prompted to enter the

Marvell BIOS Setup.

2. On the Marvell BIOS Setup screen, use the arrow keys to select RAID Config

and press Enter. The RAID Config menu opens.

3. From the RAID Config menu, select Create array.

4. Use the arrow keys and the Enter key to select each free hard disk drive that

you want to include in the array.

5. Select Next and press Enter.

6. From the Create array menu, select RAID level and press Enter.

Note: Only the valid RAID levels will be active.

7. Select your desired RAID level (RAID 0, RAID 1, RAID 5,orRAID 10) and

press Enter.

8. From the Stripe size menu, you can change the stripe size or keep it as

default.

9. Type a proper array name in the Array name field.

10. Select Next and press Enter.

11. When prompted, press Y to complete the array creation and RAID

configuration.

Configuring the Marvell BIOS Setup to set an optional hot spare hard disk drive

To configure the Marvell BIOS Setup to set an optional hot spare hard disk drive:

1. Turn on your computer and press Ctrl+M when prompted to enter the Marvell

BIOS Setup.

2. On the Marvell BIOS Setup screen, use the arrow keys to select RAID Config

and press Enter. The RAID Config menu opens.

3. From the RAID Config menu, select Spare Management.

4. Use the arrow keys to select the hard disk drive you want to set as an optional

hot spare hard disk drive.

5. Use the arrow keys to select Next and press Enter.

6. Press Y when prompted to set the optional hot spare hard disk drive.

Configuring the Marvell BIOS Setup to delete an optional hot spare hard disk drive

To configure the Marvell BIOS Setup to delete an optional hot spare hard disk
drive:

1. Turn on your computer and press Ctrl+M when prompted to enter the Marvell

BIOS Setup.

2. On the Marvell BIOS Setup screen, use the arrow keys to select RAID Config

and press Enter. The RAID Config menu opens.

26 User Guide

3. From the RAID Config menu, select Spare Management.

4. Use the arrow keys to select the optional hot spare hard disk drive you want to

delete.

5. Use the arrow keys to select Next and press Enter.

6. Press Y when prompted to delete the optional hot spare hard disk drive.

Configuring the Marvell BIOS Setup to delete an array

To configure the Marvell BIOS Setup to delete an array:

1. Turn on your computer and press Ctrl+M when prompted to enter the Marvell

BIOS Setup.

2. On the Marvell BIOS Setup screen, use the arrow keys to select RAID Config

and press Enter. The RAID Config menu opens.

3. From the RAID Config menu, select Delete array.

4. Use the arrow keys and the Enter key to select the array you want to delete

from the list.

5. Use the arrow keys to select Next and press Enter.

6. Press Y when prompted to complete the deletion.

Chapter 6. Installing hard disk drives and configuring RAID 27

28 User Guide

Chapter 7. Updating system programs

This chapter contains information about updating POST/BIOS and how to recover
from a POST/BIOS update failure.

Using system programs

System programs are the basic layer of software built into your computer. System
programs include the POST, the BIOS code, and the Setup Utility program. POST is
a set of tests and procedures that are performed each time you turn on your
computer. BIOS is a layer of software that translates instructions from other layers
of software into electrical signals that the computer hardware can execute. You can
use the Setup Utility program to view and change the configuration and setup of
your computer.

Your computer system board has a module called electrically erasable
programmable read-only memory (EEPROM, also referred to as flash memory).
You can easily update POST, BIOS, and the Setup Utility program by starting your
computer with a flash update disc or running a special update program from your
operating system.

Lenovo might make changes and enhancements to the POST and BIOS. When
updates are released, they are available as downloadable files on the Lenovo Web
site at http://www.lenovo.com. Instructions for using the POST/BIOS updates are
available in a TXT file that is included with the update files. For most models, you
can download either an update program to create a system-program-update (flash)
disc or an update program that can be run from the operating system.

Note: You can download a self-starting bootable CD/DVD image (known as an

ISO image) of the diagnostics program to support computers without a
diskette drive. Go to:
http://www.lenovo.com

Updating (flashing) BIOS from a disc

This section provides instructions on how to update (flash) BIOS from a disc.
System program updates are available at:
http://www.lenovo.com/support

To update (flash) BIOS from a disc:

1. Make sure the optical drive you want to use is set as the first boot device in the

startup device sequence. See “Selecting or changing the startup device
sequence” on page 24.

2. Make sure the computer is turned on. Insert the disc into the optical drive.

3. Turn off the computer and back on again. The update begins.

4. When prompted to change the serial number, press N.

Note: If you want to change the serial number, press Y when prompted. Type

in the serial number and then press Enter.

5. When prompted to change the machine type/model, press N.

© Copyright Lenovo 2009 29

Note: If you want to change the machine type/model, press Y when prompted.

Type in the machine type/model and then press Enter.

6. Follow the instructions on the screen to complete the update.

Updating (flashing) BIOS from your operating system

Note: Because Lenovo makes constant improvements to the Web site, the Web

page contents are subject to change without notice, including the contents
referenced in the following procedure.

To update (flash) BIOS from your operating system:

1. Go to http://www.lenovo.com/support.

2. Do the following to locate the downloadable files for your machine type:

a. In the Enter a product number field, type your machine type and click Go.

b. Click Downloads and drivers.

c. Select BIOS in the Refine results field to easily locate all the BIOS related

links.

d. Click the BIOS update link.

e. Click the TXT file that contains the instructions for updating (flashing) BIOS

from your operating system.

3. Print these instructions. This is very important because they are not on the

screen after the download begins.

4. Follow the printed instructions to download, extract, and install the update.

Recovering from a POST/BIOS update failure

If power to your computer is interrupted while POST/BIOS is being updated (flash
update), your computer might not restart correctly. If this happens, perform the
following procedure commonly called Boot-block Recovery.

1. Turn off the computer and any attached devices, such as printers, monitors,

and external drives.

2. Unplug all power cords from electrical outlets, and remove the computer

cover. Refer to “Removing the cover” in the ThinkStation Hardware Installation
and Replacement Guide.

3. Access the system board. Refer to “Accessing system board components” in

the ThinkStation Hardware Installation and Replacement Guide.

4. Locate the Clear CMOS/Recovery jumper on the system board. Refer to

“Identifying parts on the system board” in the ThinkStation Hardware
Installation and Replacement Guide.

5. Remove any cables that impede access to the Clear CMOS/Recovery jumper.

6. Move the jumper from the standard position (pin 1 and pin 2) to pin 2 and

pin 3.

7. Reconnect any cables that were disconnected. Refer to “Completing the parts

replacement” in the ThinkStation Hardware Installation and Replacement Guide.

8. Close the computer cover and reconnect the power cords for the computer

and monitor to electrical outlets.

9. Turn on the computer and the monitor. Insert the POST/BIOS update (flash)

disc into the optical drive.

10. Turn the computer off and back on again.

30 User Guide

11. The recovery session will take two to three minutes. During this time you will

hear a series of beeps. After the update session is completed, there will be no
video, the series of beeps will end, and the system will automatically turn off.
Remove the disc from the optical drive.

12. Repeat steps 2 through 5.

13. Replace the Clear CMOS/Recovery jumper to the standard position (pin 1 and

pin 2).

14. Reconnect any cables that were disconnected. Refer to “Completing the parts

replacement” in the ThinkStation Hardware Installation and Replacement Guide.

15. Close the computer cover and reconnect the power cords for the computer

and monitor to electrical outlets.

16. Turn on the computer to restart the operating system.

Chapter 7. Updating system programs 31

32 User Guide

Chapter 8. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your
computer problem is not described here, see Chapter 10, “Getting information,
help, and service,” on page 47 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer
problem.

Symptom Action

The computer does not start
when you press the power
button.

The monitor screen is blank. Verify that:

Verify that:

v The power cord is plugged into the rear of the computer and into a working

electrical outlet.

v If your computer has a secondary power switch on the back of the computer,

make sure that it is switched on.

v The power indicator on the front of the computer is on.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

v The monitor cable is securely attached to the rear of the monitor and to the

rear of the computer.

v The monitor power cord is plugged into the monitor and into a working

electrical outlet.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The monitor signal cable is securely connected to the monitor and to the

monitor connector on the computer.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

The keyboard does not work.
The computer does not respond
to the keyboard.

© Copyright Lenovo 2009 33

Verify that:

v The computer is turned on.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The keyboard is securely connected to the keyboard connector on the

computer.

v No keys are stuck.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

Symptom Action

The USB Keyboard does not
work.

The mouse does not work. The
computer does not respond to
the mouse.

The operating system will not
start.

Verify that:

v The computer is turned on.

v The keyboard is securely connected to a USB connector on the front or rear of

the computer.

v No keys are stuck.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

Verify that:

v The computer is turned on.

v The mouse is securely connected to the mouse connector on the computer.

v The mouse is clean. Refer to “Cleaning the mouse” on page 37 for further

information.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

Verify that:

v There is no diskette in the diskette drive.

v The startup sequence includes the device where the operating system resides.

Usually, the operating system is on the hard disk drive. For more information,
see “Selecting a startup device” on page 23.

The computer beeps multiple
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two programs preinstalled on your computer to help you diagnose computer
problems:

v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your

operating system (used when you are running the Windows operating system)

v PC-Doctor for Rescue and Recovery (used when your Windows operating

system does not start)

Notes:

1. You can also download the PC-Doctor for DOS diagnostic program from:

http://www.lenovo.com/support
See “PC-Doctor for DOS” on page 36 for detailed information.

2. If you are unable to isolate and repair the problem yourself after running the

diagnostic programs, save and print the log files created by the diagnostic
programs. You will need the log files when you speak to a Lenovo technical
support representative.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

Verify that no keys are stuck down.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

34 User Guide

Lenovo ThinkVantage Toolbox

Note: The Lenovo ThinkVantage Toolbox program is only available on computers

preinstalled with Windows 7 from Lenovo.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox
program to test devices, diagnose problems, create bootable diagnostic media,
update system drivers, and review system information.

To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox
program, click Start → All Programs → Lenovo ThinkVantage Tools → System
Health and Diagnostics → Diagnostics. Follow the instructions on the screen. For
additional information, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers

preinstalled with Windows Vista or Windows XP from Lenovo.

The Lenovo System Toolbox is a diagnostic program that works through the
Windows operating system and enables you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.

To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services →
Lenovo System Toolbox. Follow the instructions on the screen. For additional
information about running the diagnostic program, refer to the Lenovo System
Toolbox help system.

The Lenovo System Toolbox also has problem determination aids that determine
software and usage problems.

PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue
and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue
and Recovery if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery from the Rescue and Recovery
workspace, do the following:

1. Turn off the computer.

2. Repeatedly press and release the F11 key when turning on the computer. When

you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and
Recovery workspace opens after a short delay.

3. From the Rescue and Recovery workspace, select Launch advanced Rescue and

Recovery → Diagnose hardware. The PC-Doctor for Rescue and Recovery

diagnostic program opens.

4. Select the diagnostic test you want to run. Then, follow the instructions on the

screen.

For additional information about running the PC-Doctor for Rescue and Recovery,
refer to the PC-Doctor for Rescue and Recovery help system.

Chapter 8. Troubleshooting and diagnostics 35

Note: If you encounter failures that prevent you from gaining access to the Rescue

and Recovery workspace, you can run the PC-Doctor for Rescue and
Recovery diagnostic program after using a rescue medium to recover the
computer from failures and gaining access to the Rescue and Recovery
workspace. See “Creating and using rescue media” on page 43.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic
program from:
http://www.lenovo.com/support
The PC-Doctor for DOS diagnostic program runs independently of the Windows
operating system. Use the PC-Doctor for DOS if you are unable to start the
Windows operating system or if the two diagnostic programs preinstalled on your
computer have not been successful in isolating a possible problem. You can run the
PC-Doctor for DOS from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1. Download a self-starting bootable CD/DVD image (known as an ISO image) of

the diagnostic program from:
http://www.lenovo.com/support

2. Use any CD/DVD burning software to create a diagnostic disc with the ISO

image.

Running the diagnostic program from a diagnostic disc

This section provides instructions on how to run the diagnostic program from a
diagnostic disc that you created.

To run the diagnostic program from a diagnostic disc that you created, do the
following:

1. Make sure the optical drive you want to use is set as the first boot device in the

startup device sequence. See “Selecting a startup device” on page 23.

2. Make sure the computer is turned on and then insert the disc into the optical

drive. The diagnostic program opens.

Note: You can insert the disc into the optical drive when you are setting the

startup device sequence. However, if you insert the disc into the optical
drive when you have already entered the operating system, you need to
restart the computer to access the diagnostic program.

3. Follow the instructions on the screen to select the diagnostic test you want to

run.

Note: For additional help, press the F1 key.

4. Remove the diagnostic disc from the optical drive when you complete the

diagnostic process.

36 User Guide

Cleaning the mouse

This section provides instructions on how to clean an optical or non-optical mouse.

Optical mouse

An optical mouse uses a light-emitting diode (LED) and an optical sensor to
navigate the pointer. If the pointer on the screen does not move smoothly with the
optical mouse, you might need to clean the mouse. To clean the optical mouse:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down to look at the lens.

a. If there is a smudge on the lens, gently clean the area with a plain

b. If there is debris in the lens, gently blow the debris away from the area.

4. Check the surface on which you are using the mouse. If you have a very

intricate picture or pattern beneath the mouse it may be difficult for the digital
signal processor (DSP) to determine changes in the mouse position.

5. Reconnect the mouse cable to the computer.

6. Turn your computer back on.

Non-optical mouse

The non-optical mouse uses a ball to navigate the pointer. If the pointer on the
screen does not move smoothly with the mouse, you might need to clean the
non-optical mouse.

cotton-tipped swab.

To clean a non-optical mouse:

Note: The following illustration might be slightly different from your mouse.

1 Retainer ring

Chapter 8. Troubleshooting and diagnostics 37

2 Ball
3 Plastic rollers
4 Ball cage

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Twist the retainer ring 1 to the unlocked

position to remove the ball.

4. Place your hand over the retainer ring and ball 2, and then turn the mouse

right-side up, so that the retainer ring and ball fall out into your hand.

5. Wash the ball in warm, soapy water then dry it with a clean cloth.

6. Blow air carefully into the ball cage 4 to dislodge dust and lint.

7. Look for a buildup of dirt on the plastic rollers 3 inside the ball cage. This

buildup usually appears as a stripe running across the middle of the rollers.

8. If the rollers are dirty, clean them by using a cotton swab soaked in isopropyl

(rubbing) alcohol. Turn the rollers with your finger and continue swabbing
them until all the dirt is removed. Be sure the rollers are still centered in their
channels after you clean them.

9. Remove any fibers from the swab that might be remaining on the rollers.

10. Replace the ball and the retainer ring. Twist the retainer ring to the locked

position.

11. Reconnect the mouse cable to the computer.

12. Turn your computer back on.

38 User Guide

Chapter 9. Recovery information

This chapter will help you get familiar with recovery solutions provided by
Lenovo. This chapter explains when and how to use the following recovery
methods:

v Creating and using recovery media

v Performing backup and recovery operations

v Using the Rescue and Recovery workspace

v Creating and using rescue media

v Creating and using a recovery repair diskette

v Installing or reinstalling device drivers

v Setting a rescue device in the startup sequence

v Solving recovery problems

Notes:

1. There are a variety of methods to choose from when considering how to

recover in the event of a software- or hardware-related problem. Some methods
vary depending on the type of your operating system.

2. The product on the recovery media may be used only for the following

purposes:

v Restore the product preinstalled on your computer

v Reinstall the product

v Modify the product using the Additional Files

Creating and using recovery media

Recovery media enable you to restore the hard disk drive to the factory default
settings. Recovery media are useful if you transfer the computer to another area,
sell the computer, recycle the computer, or put the computer in an operational state
after all other methods of recovery have failed. As a precautionary measure, it is
important to create recovery media as soon as possible.

Note: The recovery operations you can perform using recovery media vary

depending on the operating system from which they are created. Your
Microsoft Windows license permits you to create only one data medium, so
it is important that you store the created recovery medium in a safe place.

Creating recovery media

This section provides instructions on how to create recovery media on different
operating systems.

Note: On Windows 7, you can create recovery media using discs or external USB

storage devices. On Windows Vista and Windows XP, you can create
recovery media using discs only.

v To create recovery media on Windows 7, click Start → All Programs → Lenovo

ThinkVantage Tools → Factory Recovery Disks. Then, follow the instructions on

the screen.

© Copyright Lenovo 2009 39

v To create Product Recovery discs on Windows Vista, click Start → All Programs →

ThinkVantage → Create Product Recovery Media. Then, follow the instructions

on the screen.

v To create Product Recovery discs on Windows XP, click Start → All Programs →

ThinkVantage → Create Recovery Media. Then, follow the instructions on the

screen.

Using recovery media

This section provides instructions on how to use recovery media on different
operating systems.

v To use recovery media on Windows 7 or Windows Vista, do the following:

Attention: When you use recovery media to restore the computer to the factory
default settings on Windows 7 or Windows Vista, all the files currently on the
system drive or the hard disk drive will be deleted and replaced by the factory
default settings.

1. Depending on the type of your recovery media, connect your boot medium

(memory key or USB hard disk drive) to your computer, or insert the boot
disc into your CD or DVD drive.

2. Restart your computer.

3. Repeatedly press and release the F12 key when turning on the computer.

When the Startup Device Menu window opens, release the F12 key.

4. Depending on the type of your recovery media, select the proper startup

device and press Enter. After a short delay, the Product Recovery program
opens.

5. Follow the instructions on the screen.

After restoring the computer to the factory default settings, you might have
to reinstall some software programs or device drivers. See “Installing or
reinstalling device drivers” on page 45 for details.

v To use Product Recovery discs on Windows XP, do the following:

Attention: When you use Product Recovery discs to restore the computer to
the factory default settings on Windows XP, all the files currently on the hard
disk drive will be deleted and replaced by the factory default settings. During
the restore process, you will be given the option to save one or more files
currently on the hard disk drive to other media before the data is deleted.

1. Insert the boot disc into your CD or DVD drive.

2. Restart your computer.

3. Repeatedly press and release the F12 key when turning on the computer.

When the Startup Device Menu window opens, release the F12 key.

4. Select the CD or DVD drive as the startup device and press Enter. After a

short delay, the Rescue and Recovery workspace opens.

5. From the Rescue and Recovery menu, click Restore your system.

6. Follow the instructions on the screen.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up all your hard disk drive
contents including the operating system, data files, software programs, and
personal settings. You can designate where the Rescue and Recovery program
stores the backup:

v On a protected area of your hard disk drive

v On a secondary hard disk drive installed in your computer

40 User Guide

v On an attached external USB hard disk drive

v On a network drive

v On recordable CDs or DVDs (a recordable CD or DVD drive is required for this

option)

After you have backed up the contents on the hard disk drive, you can restore the
complete contents of the hard disk drive, restore only the selected files, or restore
only the Windows operating system and applications.

Performing a backup operation

This section provides instructions on how to perform a backup operation using the
Rescue and Recovery program on different operating systems.

v To perform a backup operation using the Rescue and Recovery program on

Windows 7, do the following:

1. From the Windows desktop, click Start → All Programs → Lenovo

ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and

Recovery program opens.

2. From the Rescue and Recovery main window, click the Launch advanced

Rescue and Recovery arrow.

3. Click Back up your hard drive and select backup operation options. Follow

the instructions on the screen.

v To perform a backup operation using the Rescue and Recovery program on

Windows Vista or Windows XP, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click Launch advanced Rescue

and Recovery → Back up your hard drive, and select backup operation

options.

3. Follow the instructions on the screen.

Performing a recovery operation

This section provides instructions on how to perform a recovery operation using
the Rescue and Recovery program on different operating systems.

v To perform a recovery operation using the Rescue and Recovery program on

Windows 7, do the following:

1. From the Windows desktop, click Start → All Programs → Lenovo

ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and

Recovery program opens.

2. From the Rescue and Recovery main window, click the Launch advanced

Rescue and Recovery arrow.

3. Click the Restore your system from a backup icon.

4. Follow the instructions on the screen.

v To perform a recovery operation using the Rescue and Recovery program on

Windows Vista or Windows XP, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click Launch advanced Rescue

and Recovery.

3. Click the Restore your system from a backup icon.

4. Follow the instructions on the screen.

Chapter 9. Recovery information 41

For more information about performing a recovery operation from the Rescue and
Recovery workspace, see “Using the Rescue and Recovery workspace.”

Using the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your
hard disk drive that operates independently from the Windows operating system.
This enables you to perform recovery operations even if the Windows operating
system cannot be started. You can perform the following recovery operations from
the Rescue and Recovery workspace:

v Rescue files from your hard disk drive or from a backup

The Rescue and Recovery workspace enables you to locate files on your hard
disk drive and transfer them to a network drive or other recordable media, such
as a USB device, a disc, or a diskette. This solution is available, even if you did
not back up your files or if changes were made to the files since your last
backup operation. You can also rescue individual files from a Rescue and
Recovery backup located on your local hard disk drive, a USB device, or a
network drive.

v Restore your hard disk drive from a Rescue and Recovery backup

If you have backed up your hard disk drive using the Rescue and Recovery
program, you can restore the hard disk drive from a Rescue and Recovery
backup, even if you cannot start the Windows operating system.

v Restore your hard disk drive to the factory default settings

The Rescue and Recovery workspace enables you to restore the complete
contents of your hard disk drive to the factory default settings. If you have
multiple partitions on your hard disk drive, you have the option to restore the
factory default settings to the C: partition and leave the other partitions intact.
Because the Rescue and Recovery workspace operates independently from the
Windows operating system, you can restore the factory default settings even if
you cannot start the Windows operating system.

Attention: If you restore the hard disk drive from a Rescue and Recovery backup
or restore the hard disk drive to the factory default settings, all files on the
primary hard disk drive partition (usually drive C:) will be deleted in the recovery
process. If possible, make copies of important files. If you are unable to start the
Windows operating system, you can use the Rescue files feature in the Rescue and
Recovery workspace to copy files from your hard disk drive to other media.

To start the Rescue and Recovery workspace, do the following:

1. Make sure the computer is turned off.

2. Repeatedly press and release the F11 key when turning on the computer.

3. When you hear beeps or see a logo screen, release the F11 key.

4. If you have set a Rescue and Recovery password, type your password when

prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving

recovery problems” on page 46.

5. Do one of the following:

v To rescue files from your hard disk drive or from a backup, click Rescue

files and follow the instructions on the screen.

v To restore your hard disk drive from a Rescue and Recovery backup or to

restore your hard disk drive to the factory default settings, click Restore your

system and follow the instructions on the screen.

42 User Guide

For more information about the features of the Rescue and Recovery workspace,
click Help.

Notes:

1. After restoring a hard disk drive to the factory default settings, you might have

to reinstall device drivers for some devices. See “Installing or reinstalling
device drivers” on page 45.

2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If

you need to recover or reinstall your Microsoft Office or Microsoft Works
applications, you must use the Microsoft Office CD or Microsoft Works CD. These
CDs are provided only with computers preinstalled with Microsoft Office or
Microsoft Works.

Creating and using rescue media

With rescue media, such as a disc or a USB hard disk drive, you can recover the
computer from failures that prevent you from gaining access to the Rescue and
Recovery workspace on your hard disk drive.

Notes:

1. The recovery operations you can perform using rescue media vary depending

on the operating system.

2. The rescue discs can be started in any type of CD or DVD drive.

3. You can also run the PC-Doctor for Rescue and Recovery diagnostic program,

after using a rescue medium to recover the computer from failures and gaining
access to the Rescue and Recovery workspace.

Creating rescue media

This section provides instructions on how to create rescue media on different
operating systems.

v To create a rescue medium on Windows 7, do the following:

1. From the Windows desktop, click Start → All Programs → Lenovo

ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and

Recovery program opens.

2. From the Rescue and Recovery main window, click the Launch advanced

Rescue and Recovery arrow.

3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media

window opens.

4. In the Rescue Media area, select the type of rescue media you want to

create. You can create a rescue medium using a disc, a USB hard disk drive,
or a secondary internal hard disk drive.

5. Click OK and follow the instructions on the screen.

v To create a rescue medium on Windows Vista or Windows XP, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Create Recovery Media. The Create Rescue and Recovery Media window

opens.

2. In the Rescue Media area, select the type of rescue media you want to

create. You can create a rescue medium using a disc, a USB hard disk drive,
or a secondary internal hard disk drive.

3. Click OK and follow the instructions on the screen.

Chapter 9. Recovery information 43

Using rescue media

This section provides instructions on how to use the rescue media you have
created.

Note: Make sure your rescue device (optical drive, USB device, or the secondary

internal hard disk drive) is set as the first boot device in the startup device
sequence before doing this procedure. See “Selecting a startup device” on
page 23.

To use the rescue medium you have created, do one of the following:

v If you have created the rescue medium using a disc, make sure that your

computer is turned on and insert the rescue disc. Then, restart the computer. The
rescue medium starts.

v If you have created the rescue medium using a USB hard disk drive, attach the

USB hard disk drive to one of the USB connectors on your computer. Then, turn
on the computer. The rescue medium starts.

v If you have created the rescue medium using a secondary internal hard disk

drive, set the secondary internal hard disk drive as the first boot device in the
startup device sequence. Then, the rescue medium starts.

When the rescue medium starts, the Rescue and Recovery workspace opens. The
help information for each feature is available from the Rescue and Recovery
workspace. Follow the instructions to complete the recovery process.

Creating and using a recovery repair diskette

If you are unable to access the Rescue and Recovery workspace or the Windows
environment, use a recovery repair diskette to repair the Rescue and Recovery
workspace or repair a file needed to enter the Windows environment. It is
important to create a recovery repair diskette as early as possible and store it in a
safe place as a precautionary measure.

Note: You need to have a diskette drive for creating and using a recovery repair

diskette. If you do not have an internal diskette drive, you can use an
external USB diskette drive.

Creating a recovery repair diskette

This section provides instructions on how to create a recovery repair diskette.

To create a recovery repair diskette, do the following:

1. Turn on the computer, and make sure that your computer has Internet access.

2. Follow the instructions on the Web site at:

http://www.lenovo.com/think/support/site.wss/document.do?lndocid=MIGR-54483

3. After the recovery repair diskette is created, take out the diskette from the

diskette drive and label it Recovery Repair Diskette. Then, store it in a safe place
for future use.

44 User Guide

Using a recovery repair diskette

This section provides instructions on how to use a recovery repair diskette.

To use the recovery repair diskette you created, do the following:

1. Turn off the computer.

2. Insert the recovery repair diskette into the diskette drive.

3. Turn on the computer and follow the instructions on the screen.

Notes:

1. If the repair operation completes without any error, you will be able to access

the Rescue and Recovery workspace by repeatedly pressing the F11 key while
you restart your computer. When you hear beeps or see a logo screen, release
the F11 key. You will also be able to access the Windows environment after the
repair operation completes.

2. If an error message appears during the repair operation and the repair

operation cannot be completed, you might have a problem with the partition
that contains the Rescue and Recovery workspace. Use a rescue medium to
access the Rescue and Recovery workspace. For information about creating and
using rescue media, see “Creating and using rescue media” on page 43.

Installing or reinstalling device drivers

Before installing or reinstalling device drivers, make sure that you have a
preinstalled operating system and the documentation and software media for the
device.

Device drivers for factory-installed devices are located on the computer hard disk
drive (usually drive C:) in the SWTOOLS\DRIVERS folder. The latest device
drivers for factory-installed devices are also available at http://www.lenovo.com/
support. Other device drivers are on the software media that come with individual
devices.

To install or reinstall a device driver for a factory-installed device, do the
following:

1. Turn on the computer.

2. Use Windows Explorer or My Computer to display the directory structure of

your hard disk drive.

3. Go to the C:\SWTOOLS directory.

4. Open the DRIVERS folder. Within the DRIVERS folder, there are several

subfolders named for various devices installed in your computer, such as
AUDIO or VIDEO.

5. Open the appropriate device subfolder.

6. Do one of the following:

v In the device subfolder, look for a README.txt file or a file with the .txt

extension. This file might be named after the operating system, such as
WIN98.txt. The TXT file contains information about how to install the device
driver. Follow the instructions to complete the installation.

v If the device subfolder contains a file with the .inf extension and you want to

install the device driver using the INF file, click Start → Help and Support to
enter the Windows Help and Support information system for the detailed
information about how to install the device driver.

Chapter 9. Recovery information 45

v In the device subfolder, look for a SETUP.EXE file. Double-click the file and

follow the instructions on the screen.

Setting a rescue device in the startup sequence

Before you start the Rescue and Recovery program from an internal hard disk
drive, a disc, a USB hard disk drive, or other external devices, you must first make
sure that your rescue device is set as the first boot device in the startup device
sequence in the Setup Utility program. Refer to “Selecting a startup device” on
page 23 for detailed information about temporarily or permanently changing the
startup sequence.

Note: If you use an external device, you must first turn off your computer before

connecting the external device.

For more information on the Setup Utility program, see Chapter 5, “Using the
Setup Utility,” on page 21.

Solving recovery problems

If you are unable to access the Rescue and Recovery workspace or the Windows
environment, do one of the following:

v Use a rescue medium to start the Rescue and Recovery workspace. See “Creating

and using rescue media” on page 43.

v Use a recovery repair diskette to repair the Rescue and Recovery workspace or

repair a file needed to enter the Windows environment. See “Creating and using
a recovery repair diskette” on page 44.

v Use a recovery medium if you want to restore the system drive or the hard disk

drive to the factory default settings. See “Creating and using recovery media” on
page 39.

Note: If you are unable to access the Rescue and Recovery workspace or the

Windows environment from a rescue medium, a recovery repair diskette, or
a recovery medium, you might not have the rescue device, diskette drive, or
recovery device set as the first boot device in the startup device sequence.
For more information, see “Setting a rescue device in the startup sequence.”

It is important to create a rescue medium, a recovery repair diskette, and a
recovery medium as early as possible and store them in a safe place.

46 User Guide

Chapter 10. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for
products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing
needs.

Online Books folder

The Online Books folder preinstalled on your computer contains the ThinkCentre
User Guide, which provides information about your computer to help you set up,

use, and maintain your computer. It requires no Internet access to view the
publication.

To view the publications, click Start → All Programs → Online Books → Online
Books, then double-click the appropriate publication for your computer. The
publications are also available on the Lenovo Support Web site at:
http://www.lenovo.com/support

Notes:

1. The publications are in Portable Document Format (PDF). To view the

publications, you need to have the Adobe Reader preinstalled on your
computer. If the Adobe Reader has not been installed on your computer, a
message will appear when you attempt to view the PDF file and you will be
guided through the Adobe Reader installation.

2. The publications are available in other languages on the Lenovo Support Web

site at:
http://www.lenovo.com/support

3. If you want to install a different language version of the Adobe Reader rather

than the version preinstalled on your computer, download the language version
you want from the Adobe Web site at:
http://www.adobe.com

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information
sources and provides easy access to various tools to help you work more easily
and securely.

Note: The Lenovo ThinkVantage Tools program is only available on computers

preinstalled with Windows 7 from Lenovo.

To access the Lenovo ThinkVantage Tools program, click Start → All Programs →
Lenovo ThinkVantage Tools.

Lenovo Welcome

The Lenovo Welcome program introduces some innovative built-in features of
Lenovo to you and guides you through some important setup tasks to help you
make the most of your computer.

© Copyright Lenovo 2009 47

Note: The Lenovo Welcome program is only available on computers preinstalled

with Windows 7 or Windows Vista from Lenovo.

Safety and Warranty

The ThinkStation Safety and Warranty Guide that is provided with your computer
contains information on safety, warranty, and notices. Read and understand all
safety information before using this product.

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:

v Shop for desktop and notebook computers, monitors, projectors, upgrades and

accessories for your computer, and special offers.

v Purchase additional services, such as support for hardware, operating systems,

application programs, network setup and configuration, and custom
installations.

v Purchase upgrades and extended hardware repair services.

v Download the latest device drivers and software updates for your computer

model.

v Access the online manuals for your products.

v Access the Lenovo Statement of Limited Warranty.

v Access troubleshooting and support information for your computer model and

other supported products.

v Find the service and support phone numbers for your country or region.

v Find a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 8, “Troubleshooting
and diagnostics,” on page 33. For information on additional resources to help you
troubleshoot your computer problem, see “Information resources” on page 47.

If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.

Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see “Diagnostic programs” on page 34.

You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period you can get help and information by telephone
through the Customer Support Center.

48 User Guide

The following services are available during the warranty period:

v Problem determination - Trained service personnel are available to assist you

with determining a hardware problem and deciding what action is necessary to
fix the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.

These items are not covered by the warranty.
v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.

For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
ThinkCentre Safety and Warranty Guide that is provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your

country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.

If possible, be at your computer when you call. Have the following information
available:

v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain warranty
service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and
restrictions might apply at the time of service.

Chapter 10. Getting information, help, and service 49

To determine whether your computer is eligible for International Warranty Service
and to view a list of the countries where service is available, go to
http://www.lenovo.com/support, click Warranty, and follow the instructions on
the screen.

For technical assistance with the installation of or questions related to Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
Product Support Services Web site at http://support.microsoft.com/directory/, or
you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to:
http://www.lenovo.com

50 User Guide

Appendix A. Manual modem commands

The following section lists commands for manually programming your modem.

Commands are accepted by the modem while it is in Command Mode. Your
modem is automatically in Command Mode until you dial a number and establish
a connection. Commands can be sent to your modem from a PC running
communication software or any other terminal devices.

All commands sent to the modem must begin with AT and end with ENTER. All
commands can be typed in either upper or lower case, but not mixed. To make the
command line more readable, spaces can be inserted between commands. If you
omit a parameter from a command that requires one, it is just like specifying a
parameter of 0.

Example:

ATH [ENTER]

Basic AT commands

In the following listings, all default settings are printed in bold text.

Command Function

A Manually answer incoming call.

A/ Repeat last command executed. Do not

precede A/ with AT or follow with ENTER.

D_ 0 - 9, A-D, # and *

L last number redial

P pulse dialing

Note: Pulse dialing is not supported for
Australia, New Zealand, Norway, and South
Africa.

T touch-tone dialing

W wait for second dial tone

, pause

@ wait for five seconds of silence

! flash

; return to Command Mode after dialing

DS=n Dial one of the four telephone numbers

(n=0-3) stored in the modem non-volatile
memory.

E_ E0 Commands are not echoed

E1 Commands are echoed

+++ Escape Characters - Switch from Data Mode

to Command Mode (T.I.E.S. Command)

H_ H0 Force modem on-hook (hang up)

© Copyright Lenovo 2009 51

Command Function

H1 Force modem off-hook (make busy)

Note: H1 command is not supported for Italy

I_ I0 Display product-identification code

I1 Factory ROM checksum test

I2 Internal memory test

I3 Firmware ID

I4 Reserved ID

L_ L0 Low speaker volume

L1 Low speaker volume

L2 Medium speaker volume

L3 High speaker volume

M_ M0 Internal speaker off

M1 Internal speaker on until carrier detected

M2 Internal speaker always on

M3 Internal speaker on until carrier detected and

off while dialing

N_ Included for compatibility only, provides no

effect

O_ O0 Return to Data Mode

O1 Return to Data Mode and initiate an equalizer

retrain

P Set Pulse dial as default

Q_ Q0 Modem sends responses

Sr? Read and display value in register r.

Sr=n Set register r to value n (n = 0-255).

T Set Tone Dial as default

V_ V0 Numeric responses

V1 Word responses

W_ W0 Report DTE speed only

W1 Report line speed, error correction protocol,

and DTE speed.

W2 Report DCE speed only

X_ X0 Hayes Smartmodem 300 compatible

responses/blind dialing.

X1 Same as X0 plus all CONNECT

responses/blind dialing

X2 Same as X1 plus dial tone detection

X3 Same as X1 plus busy detection/blind dialing

X4 All responses and dial tone and busy signal

detection

Z_ Z0 Reset and retrieve active profile 0

Z1 Reset and retrieve active profile 1

52 User Guide

Extended AT commands

Command Function

&C_ &C0 Force Carrier Detect Signal High (ON)

&D_ &D0 Modem ignores the DTR signal

&F_ &F Recall factory default configuration

&G_ &G0 Guard tone disabled

&K_ &K0 Disable flow control

&M_ &M0 Asynchronous operation

&P_ &P0 US setting for off-hook-to-on-hook ratio

&R_ &R0 Reserved

&S_ &S0 Force DSR Signal High (ON)

&T_ &T0 Ends test in progress

&V &V0 Displays Active and Stored Profiles

&C1 Turn on CD when remote carrier is present

&D1 Modem returns to Command Mode after DTR

toggle

&D2 Modem hangs up, returns to the Command

Mode after DTR toggle

&D3 Resets modem after DTR toggle

&G1 Guard tone disabled

&G2 1800 Hz guard tone

&K3 Enable RTS/CTS hardware flow control

&K4 Enable XON/XOFF software flow control

&K5 Enable transparent XON/XOFF flow control

&K6 Enable both RTS/CTS and XON/XOFF flow

control

&P1 UK and Hong Kong off-hook-to-on-hook ratio

&P2 Same as &P0 setting but at 20 pulses per

minute

&P3 Same as &P1 setting but at 20 pulses per

minute

&R1 CTS operates per flow control requirements

&S1 DSR off in command mode, on in online

mode

&T1 Perform Local Analog Loopback Test

&T3 Perform Local Digital Loopback Test

&T4 Grant Remote Digital Loopback Test request

by remote modem

&T5 Deny Remote Digital Loopback Test request

&T6 Perform a Remote Digital Loopback Test

&T7 Perform a Remote Digital Loopback Test and

Self-Test

&T8 Perform Local Analog Loopback Test and

Self-Test

Appendix A. Manual modem commands 53

Command Function

&V1 Display Last Connection Statistics

&W_ &W0 Stores the active profile as Profile 0

&W1 Stores the active profile as Profile 1

%E_ %E0 Disable auto-retrain

%E1 Enable auto-retrain

+MS? Displays the current Select Modulation

settings

+MS=? Displays a list of supported Select Modulation

options

+MS=a,b,c,e,f Select modulation where: a=0, 1, 2, 3, 9, 10, 11,

12, 56, 64, 69; b=0-1; c=300-56000; d=300­56000; e=0-1; and f=0-1. A, b, c, d, e, f
default=12, 1, 300, 56000, 0, 0. Parameter “a”
specifies the modulation protocol desired
where: 0=V.21, 1=V.22, 2=V.22bis, 3=V.23,
9=V.32, 10=V.32bis, 11=V.34,

12=V.90,K56Flex,V.34......,56=K 56Flex,

V.90,V.34......, 64=Bell 103, and 69=Bell 212.

Parameter “b” specifies automode operations
where: 0=automode disabled, 1= automode
enabled with V.8/V.32 Annex A. Parameter
“c” specifies the minimum connection data
rate (300- 56000). Parameter “d” specifies the
maximum connection rate (300-56000);
Parameter “e” specifies the codec type (0=
Law, and 1=A-Law). Parameter “f” specifies
“robbed bit” signaling detection (0=detection
disabled 1=detection enabled)

MNP/V.42/V.42bis/V.44 commands

Command Function

%C_ %C0 Disable MNP Class 5 and V.42bis data compression

%C1 Enable MNP Class 5 data compression only

%C2 Enable V.42bis data compression only

%C3 Enable MNP Class 5 and V.42bis data compression

&Q_ &Q0 Direct data link only (same as \N1)

&Q5 V.42 data link with fallback options

&Q6 Normal data link only (same as \N0)

+DS44=0, 0 Disable V.44

+DS44=3, 0 Enable V.44

+DS44? Current values

+DS44=? List of support values

54 User Guide

Fax Class 1 commands

+FAE=n Data/Fax Auto Answer

+FCLASS=n Service Class

+FRH=n Receive data with HDLC framing

+FRM=n Receive data

+FRS=n Receive silence

+FTH=n Transmit data with HDLC framing

+FTM=n Transmit data

+FTS=n Stop transmission and wait

Fax Class 2 commands

+FCLASS=n Services class.

+FAA=n Adaptive answer.

+FAXERR Fax error value.

+FBOR Phase C data bit order.

+FBUF? Buffer size (read only).

+FCFR Indicate confirmation to receive.

+FCLASS= Service class.

+FCON Facsimile connection response.

+FCIG Set the polled station identification.

+FCIG: Report the polled station identification.

+FCR Capability to receive.

+FCR= Capability to receive.

+FCSI: Report the called station ID.

+FDCC= DCE capabilities parameters.

+FDCS: Report current session.

+FDCS= Current session results.

+FDIS: Report remote capabilities.

+FDIS= Current sessions parameters.

+FDR Begin or continue phase C receive data.

+FDT= Data transmission.

+FDTC: Report the polled station capabilities.

+FET: Post page message response.

+FET=N Transmit page punctuation.

+FHNG Call termination with status.

+FK Session termination.

+FLID= Local ID string.

+FLPL Document for polling.

+FMDL? Identify model.

+FMFR? Identify manufacturer.

Appendix A. Manual modem commands 55

+FPHCTO Phase C time out.

+FPOLL Indicates polling request.

+FPTS: Page transfer status.

+FPTS= Page transfer status.

+FREV? Identify revision.

+FSPT Enable polling.

+FTSI: Report the transmit station ID.

Voice commands

#BDR Select Baud Rate

#CID Enable Caller ID detection and reporting format

#CLS Select Data, Fax or Voice/Audio

#MDL? Identify Model

#MFR? Identify Manufacturer

#REV? Identify Revision Level

#TL Audio output transmit level

#VBQ? Query Buffer Size

#VBS Bits per sample (ADPCM or PCM)

#VBT Beep Tone Timer

#VCI? Identify Compression Method

#VLS Voice line select

#VRA Ringback goes away timer

#VRN Ringback never came timer

#VRX Voice Receive Mode

#VSDB Silence deletion tuner

#VSK Buffer skid setting

#VSP Silence detection period

#VSR Sampling rate selection

#VSS Silence deletion tuner

#VTD DTMF tone reporting capability

#VTM Enable timing mark placement

#VTS Generate tone signals

#VTX Voice transmit mode

56 User Guide

Attention Switzerland User:

If your Swisscom phone line does not have Taxsignal switched OFF, modem
function may be impaired. The impairment may be resolved by a filter with
the following specifications:

Telekom PTT SCR-BE
Taximpulssperrfilter-12kHz
PTT Art. 444.112.7
Bakom 93.0291.Z.N

Appendix A. Manual modem commands 57

58 User Guide

Appendix B. System memory speed

The Intel Xeon microprocessor families compatible with this ThinkStation computer
feature an integrated memory controller, which provides the microprocessor with
direct access to the system memory. Because of this design, the system memory
speed will be determined by a number of factors, including the microprocessor
model and the type, speed, size (capacity), and number of DIMMs installed. Refer
to the following table for the information on the supported system memory speed
for your own computer model.

Table 1. System memory speed

DIMM Type and Speed PC3-10600U PC3-8500U PC3-8500R

DIMM Size (Capacity) 1GB,2GB 1GB,2GB

Number of DIMMs

Installed per

Microprocessor Bank

Intel

Xeon

E5502

Intel

Xeon

E5504

Intel

Xeon

E5506

Intel

Xeon

E5520

Intel

Xeon

Microprocessor

Model

E5530

Intel

Xeon

E5540

Intel

Xeon

E5550

Intel

Xeon

E5560

Intel

Xeon

E5570

Intel

Xeon

W5580

1to3 4to6 1to3 4to6 1to6 1to3 4to6

800

MHz

800

MHz

800

MHz

1066

MHz

1066

MHz

1066

MHz

1333

MHz

1333

MHz

1333

MHz

1333

MHz

800

MHz

800

MHz

800

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

800

MHz

800

MHz

800

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

800

MHz

800

MHz

800

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1066

MHz

1 GB, 2 GB, 4

GB

800 MHz 800

800 MHz 800

800 MHz 800

1066 MHz 1066

1066 MHz 1066

1066 MHz 1066

1066 MHz 1066

1066 MHz 1066

1066 MHz 1066

1066 MHz 1066

MHz

MHz

MHz

MHz

MHz

MHz

MHz

MHz

MHz

MHz

8GB

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

800

MHz

© Copyright Lenovo 2009 59

60 User Guide

Appendix C. Notices

Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.

Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.

The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may

© Copyright Lenovo 2009 61

vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed
television-output feature.

This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights owned
by Macrovision Corporation and other rights owners. Use of this copyright
protection technology must be authorized by Macrovision Corporation, and is
intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

European conformance CE mark

Trademarks

The following terms are trademarks of Lenovo in the United States, other
countries, or both:

Lenovo
The Lenovo logo
Rescue and Recovery
ThinkStation
ThinkVantage

Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of
companies.

Intel and Xeon are trademarks of Intel Corporation in the United States, other
countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or
both.

Other company, product, or service names may be trademarks or service marks of
others.

62 User Guide

Index

A

administrator, password 22
advanced settings 24
antivirus software, updating 13
arranging workspace 3
AT commands

basic 51
extended 53

audio subsystem 14

B

backup and recovery operations 40
basic, troubleshooting 33
BIOS, updating (flashing) 29, 30
boot-block recovery 30

C

cable lengths 4
changing

password 22

startup device sequence 24
cleaning the mouse 37
comfort 3
commands

basic AT 51

fax class 1 55

fax class 2 55

manual modem 51

MNP/V.42/V.42bis/V.44 54

voice 56
computer

connecting your 5

setting up your 5

shutting down 13
connecting your computer 5
considerations, passwords 22
creating

and using a recovery repair diskette 44

and using rescue media 43
creating and using

recovery media 39
customer support center 48

D

deleting password 22
device drivers

installing 45

reinstalling 45
diagnostic

CD/DVD image 12
diagnostics programs, using 48
diagnostics, troubleshooting 33
diskette, creating and using a recovery repair 44
documentation, using 48

E

electrical outlets 4
enabling, disabling

device 23
environment, operating 17
Ethernet 15
exiting, Setup Utility 24
expansion adapters 15
external options, installing 13

F

failure, recovering from POST/BIOS 30
fax class 1

commands 55
fax class 2

commands 55
features 14
flashing BIOS 29

G

getting

help 47

information 47

service 47
glare, lighting 3

H

help

and service 48

getting 47

I

important safety information 1
information

getting 47

important safety 1

resources 47

safety 48

warranty 48
Input/Output (I/O) features 15
installing

device drivers 45

operating system 13

software 12
installing external options 13
installing, rack shelf 14
internal drives 14
introduction v

L

Lenovo System Toolbox 35
Lenovo ThinkVantage Toolbox 35
Lenovo ThinkVantage Tools 47

© Copyright Lenovo 2009

63

lighting, glare 3

M

manual modem commands 51
media, creating and using recovery media 39
media, creating and using rescue 43
memory speed 59
MNP/V.42/V.42bis/V.44, commands 54
modem commands

basic AT 51
Extended AT 53
fax class 1 55
fax class 2 55
manual 51
MNP/V.42/V.42bis/V.44 54
Voice 56

mouse

cleaning 37
non-optical 37
optical mouse 37

N

non-optical mouse 37
notice, television output 62
notices 61

O

Online Books folder 47
operating system

installing 13

updating 13
operations, backup and recovery 40
optical mouse 37
outlets, electrical 4
overview, software 19

P

password

administrator 22

considerations 22

setting, changing, deleting 22

user 22
passwords, using 21
PC-Doctor for Rescue and Recovery 35
physical specifications 17
power

Advanced Configuration and Power Interface (ACPI)

support 16
features 15
turning off computer 13
turning on computer 12

power-on self-test (POST) 29
programs, updating system 29
purchasing additional services 50

R

rack shelf, installing 14
recovering

from a POST/BIOS update failure 30
software 39

recovery

boot-block 30
operations, backup and 40
problems, solving 46

recovery repair diskette, creating and using 44
recovery media, creating and using 39
reinstalling

device drivers 45
Rescue and Recovery 39

workspace, Rescue and Recovery 42
Rescue and Recovery workspace 42
rescue device, startup sequence 46
rescue media, creating and using 43
resources, information 47

S

safety 1
safety information 48
security

features 16
selecting

start up device 23

temporary startup device 23
service

and help 48

customer support center 48

getting 47
services

other 49

purchasing additional 50
setting

password 22

rescue device 46

up your computer 5
settings

advanced 24

changing 21

viewing 21
Setup Utility 21
Setup Utility program, starting 21
Setup Utility, exiting 24
software

installing 12

overview 19

recovering 39
solving recovery problems 46
speed, memory 59
starting the Setup Utility program 21
startup device 23

sequence, changing 24

temporary, selecting 23
system

management 15

programs 29

T

television output notice 62
temporary startup device 23
trademarks 62
troubleshooting, basic 33
troubleshooting, diagnostics 33
turning on power 12

64 User Guide

U

updating

(flashing) BIOS 29
antivirus software 13
operating system 13

system programs 29
updating (flashing) BIOS 30
user, password 22
using

diagnostic programs 48

documentation 48

other services 49

passwords 21

recovery repair diskette, creating and using 44

rescue media, creating and 43

Setup Utility 21

V

video subsystem 14
viewing and changing settings 21
voice, commands 56

W

warranty information 48
workspace, arranging 3
workspace, backup and recovery 42

Index

65

66 User Guide

Part Number: 53Y4327

Printed in USA

(1P) P/N: 53Y4327