Lenovo 3822, 3821, 3719, 3823 User Manual

Hardware Maintenance Manual

ThinkServer TD200x
Machine Types: 3719, 3821, 3822, and 3823

ThinkServer TD200x Types 3719, 3821, 3822, and 3823

Hardw are Maintenance Man ual

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 279
and the Warranty and Support Information document on the Lenovo®ThinkServer Documentation DVD.

First Edition (July 2009)

© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2009.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights
to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents

Chapter 1. About this manual ...................1

Important Safety Information ....................1

Important information about replacing RoHS compliant FRUs ........2

Turkish statement of compliance ...................3

Chapter 2. Safety information ...................5

Guidelines for trained service technicians ...............6

Inspecting for unsafe conditions ..................6

Guidelines for servicing electrical equipment .............6

Safety statements ........................8

Chapter 3. General information ..................15

Features and technologies ....................15

Specifications .........................17

Software ...........................18

EasyStartup .........................19

EasyManage.........................19

Chapter 4. General Checkout ...................21

Checkout procedure .......................21

About the checkout procedure ..................21

Performing the checkout procedure ................22

Diagnosing a problem ......................22

Undocumented problems .....................25

Chapter 5. Diagnostics .....................27

Diagnostic tools ........................27

Event logs ..........................27

Viewing event logs through the Setup utility .............28

Viewing event logs without restarting the server ............28

POST error codes........................30

System-event log ........................38

Integrated management module error messages ............38

Troubleshooting tables ......................64

DVD drive problems ......................64

General problems .......................65

Hard disk drive problems ....................65

Intermittent problems......................66

Keyboard, mouse, or pointing-device problems ............67

Memory problems .......................68

Microprocessor problems ....................69

Monitor problems .......................70

Optional-device problems ....................72

Power problems .......................73

Serial port problems ......................74

Software problems ......................75

Universal Serial Bus (USB) port problems ..............75

||

EasyLED diagnostics ......................76

Remind button ........................87

Power-supply LEDs ......................88

Diagnostic programs, messages, and error codes ............90

Running the diagnostic programs .................90

Diagnostic text messages ....................90

© Lenovo 2009. Portions © IBM Corp. 2009. iii

Viewing the test log ......................91

Diagnostic messages .....................91

Recovering from a Lenovo ThinkServer Server Firmware update failure . . . 122

Solving power problems .....................123

Solving Ethernet controller problems ................123

Solving undetermined problems ..................124

Problem determination tips ....................125

Chapter 6. Locating Server Controls and connectors .........127

Front view ..........................127

Operator information panel ...................127

EasyLED diagnostics panel ...................129

Rear view ..........................130

System-board internal connectors .................131

System-board external connectors .................133

System-board switches and jumpers ................133

System-board LEDs ......................135

SAS backplane connectors ....................138

Power-supply LEDs.......................139

Internal LEDs, connectors, and jumpers ...............140

System-board internal connectors ................141

System-board switches and jumpers ...............144

System-board LEDs .....................145

System-board external connectors ................146

2.5-inch hard disk drive backplane connectors ............147

Server power features ......................147

Turning on the server .....................147

Turning off the server .....................148

Chapter 7. Installing optional devices and replacing customer replaceable

units ...........................149

Server components .......................149

Opening the bezel .......................150

Closing the bezel .......................151

Removing the bezel ......................152

Installing the bezel .......................154

Opening the bezel media door...................155

Closing the bezel media door ...................156

Removing the left-side cover ...................157

Installing the left-side cover ....................158

Opening the power-supply cage ..................158

Closing the power-supply cage ..................160

Turning the stabilizing feet ....................162

Internal cable routing and connectors ................163

Removing the air baffle .....................169

Installing the air baffle ......................170

Removing the fan-cage assembly .................171

Installing the fan-cage assembly ..................172

Removing the battery ......................172

Installing the battery ......................173

Removing a hot-swap power supply.................174

Installing a hot-swap power supply .................175

Installing redundant power supply and fans ..............177

Removing a voltage regulator module ................179

Installing a voltage regulator module ................180

Removing the front adapter-retention bracket .............180

iv ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Installing the front adapter-retention bracket ..............181

Removing the rear adapter retention bracket .............182

Installing the rear adapter retention bracket ..............183

Removing an adapter ......................184

Installing an adapter ......................184

Removing the DVD drive .....................187

Installing a DVD (optical) drive...................188

Removing an optional tape drive ..................189

Installing a USB or SATA tape drive .................190

||
||

Removing the USB cable and EasyLED panel .............193

Installing the USB cable and EasyLED panel .............194

Removing a 2.5-inch hot-swap hard disk drive .............195

Installing a 2.5-inch hot-swap hard disk drive .............196

Removing a 2.5-inch disk drive backplane ..............198

Installing a 2.5-inch disk drive backplane ...............200

Removing the 2.5-inch disk drive cage................202

Installing the 2.5-inch disk drive cage ................204

Removing the operator information panel assembly ...........205

Installing the operator information panel assembly ...........206

Removing an extender card....................207

Installing an extender card ....................209

Removing a memory module ...................210

Installing a memory module ....................211

Independent channel mode ...................212

Memory mirroring mode ....................212

Removing a hot-swap fan ....................217

Installing a hot-swap fan .....................218

Removing a microprocessor and heat sink ..............218

Installing a microprocessor and heat sink ...............220

Thermal grease .......................226

Removing a heat-sink retention module ...............227

Installing a heat-sink retention module ................228

Removing a microprocessor retention module .............229

Installing a microprocessor retention module .............230

Removing the system board ...................231

Installing the system board ....................232

Completing the installation ....................233

Connecting the cables.....................234

Updating the server configuration.................234

Chapter 8. Parts Listing, TD200x Machine Types 3719, 3821, 3822, and

3823 ...........................237

Power cords .........................247

Chapter 9. Configuring the server.................251

Using the Setup Utility ......................252

Starting the Setup Utility ....................252

Setup Utility menu choices ...................252

Passwords .........................255

Using the Boot Selection Menu program ...............258

RAID controllers ........................258

Using the LSI Configuration Utility program .............259

Using the WebBIOS utility ...................261

Using the ThinkServer EasyStartup DVD...............263

Before you use the ThinkServer EasyStartup DVD..........263

Configuring RAID ......................263

Contents v

EasyStartup overview .....................264

Installing your operating system without using EasyStartup .......266

Enabling the Broadcom Gigabit Ethernet Utility program .........266

Configuring the Gigabit Ethernet controller ..............266

Updating the firmware ......................267

Using the EasyUpdate Firmware Updater tool ............267

Starting the backup server firmware.................268

Using the Integrated Management Module ..............268

Using the remote presence capability and blue-screen capture .......269

Obtaining the IP address for the Web interface access.........269

Logging on to the Web interface .................270

Advanced Settings Utility program .................270

Installing ThinkServer EasyManage software .............271

Installation requirements ....................271

Installation order .......................271

Installing Windows 2003 components on the Core Server ........272

Installing Windows 2008 32-bit components .............272

Uninstalling the LANDesk Software Agent .............273

Appendix A. Getting help and technical assistance ..........275

Before you call ........................275

Getting help and information from the World Wide Web .........275

Calling for service .......................275

Using other services ......................276

Purchasing additional services...................277

Lenovo product service .....................277

Appendix B. Notices ......................279

Trademarks..........................280

Important notes ........................280

Product recycling and disposal ..................281

Compliance with Republic of Turkey Directive on the Restriction of Hazardous

Substances .........................282

Recycling statements for Japan ..................282

Battery return program .....................283

German Ordinance for Work gloss statement .............284

Electronic emission notices ....................284

Federal Communications Commission (FCC) statement ........284

Industry Canada Class A emission compliance statement ........285

Avis de conformité à la réglementation d’Industrie Canada .......285

Australia and New Zealand Class A statement ............285

United Kingdom telecommunications safety requirement ........285

European Union EMC Directive conformance statement ........285

Germany Class A compliance statement ..............285

Japan Voluntary Control Council for Interference (VCCI) statement ....287

Taiwan Class A warning statement ................287

People’s Republic of China Class A warning statement.........287

Korea Class A warning statement ................287

Index ............................289

vi ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 1. About this manual

This Hardware Maintenance Manual contains information to help you solve
problems that might occur in your server. It describes the diagnostic tools that come
with the server, error codes and suggested actions, and instructions for replacing
failing components.

Replaceable components are of three types:

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v Self-service customer replaceable unit (CRU): Replacement of self-service

CRUs is your responsibility. If Lenovo installs a self-service CRU at your request,
you will be charged for the installation.

v Optional-service customer replaceable unit: You may install an

optional-service CRU yourself or request Lenovo to install it, at no additional
charge, under the type of warranty service that is designated for the server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

The most recent version of this document is available at http://www.lenovo.com/
support.

Before servicing a Lenovo product, be sure to read the Safety Information. See
Chapter 2, “Safety information,” on page 5.

For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing
any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent
document avant d’exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″ oder ″VORSICHT″ in
dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale
prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de
executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este
manual antes de seguir las instrucciones.

© Lenovo 2009. Portions © IBM Corp. 2009. 1

Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market and sold in the
European Union after June 2006. Products on the market before June 2006
are not required to have RoHS compliant parts. If the parts are not compliant
originally, replacement parts can also be noncompliant, but in all cases, if the
parts are compliant, the replacement parts must also be compliant.

Note: RoHS and non-RoHS FRU part numbers with the same fit and function are

identified with unique FRU part numbers.

Lenovo plans to transition to RoHS compliance well before the implementation date
and expects its suppliers to be ready to support Lenovo’s requirements and
schedule in the EU. Products sold in 2005, will contain some RoHS compliant
FRUs. The following statement pertains to these products and any product Lenovo
produces containing RoHS compliant parts.

RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or after
June, 2006, failed RoHS compliant parts must always be replaced using RoHS
compliant FRUs, so only the FRUs identified as compliant in the system HMM or
direct substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006

Current or original
part

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS

Replacement FRU Current or original

part

Replacement FRU

Note: A direct substitution is a part with a different FRU part number that is

automatically shipped by the distribution center at the time of order.

2 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Turkish statement of compliance

The Lenovo product meets the requirements of the Republic of Turkey Directive on
the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (EEE).

Türkiye EEE Yönetmeliğine Uygunluk Beyanı

Bu Lenovo ürünü,
“Elektrik ve Elektronik Eşyalarda Bazı Zararlı Maddelerin
Kullanımının Sınırlandırılmasına Dair Yönetmelik (EEE)”
direktiflerine uygundur.

EEE Yönetmeliğ

T.C. Çevre ve Orman Bakanlığı'nın

ine Uygundur.

Chapter 1. About this manual 3

4 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 2. Safety information

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

© Lenovo 2009. Portions © IBM Corp. 2009. 5

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in
a Lenovo product that you are working on. Each Lenovo product, as it was
designed and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-Lenovo alterations or attachment of non-Lenovo features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.

Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.

v Make sure that the power cord is the correct type.
v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-Lenovo alterations. Use good judgment as to the

safety of any non-Lenovo alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live
electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

6 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical
accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions:
– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages.
v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Chapter 2. Safety information 7

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.

For example, if a caution statement is labeled "Statement 1," translations for that
caution statement are in the Safety Information document under "Statement 1."

Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.

Attention: Use No. 26 AWG or larger UL-listed or CSA certified
telecommunication line cord.

8 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is
hazardous.

To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical
storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached
devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Chapter 2. Safety information 9

Statement 2:

CAUTION:
When replacing the lithium battery, use only a type battery recommended by
the manufacturer. If your system has a module containing a lithium battery,
replace it only with the same module type made by the same manufacturer.
The battery contains lithium and can explode if not properly used, handled, or
disposed of.

Do not:

v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

10 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Statement 3:

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1

`

Chapter 2. Safety information 11

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:
Use safe practices when lifting.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2

1

12 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.

Statement 26:

CAUTION:
Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system

whose maximum phase-to-phase voltage is 240 V under any distribution fault
condition.

Important: This product is not suitable for use with visual display workplace devices
according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Chapter 2. Safety information 13

14 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 3. General information

This chapter provides general information that applies to all machine types
supported by this publication.

Features and technologies

The TD200x server offers the following features and technologies:

v UEFI-compliant server firmware

The server firmware offers several features, including Unified Extensible
Firmware Interface (UEFI) 2.1 compliance, enhanced RAS capabilities, and BIOS
compatibility support. UEFI replaces the basic input/output system (BIOS) and
defines a standard interface between the operating system, platform firmware,
and external devices. UEFI-compliant servers are capable of starting
UEFI-compliant operating systems, BIOS-based operating systems, and
BIOS-based adapters as well as UEFI-compliant adapters.

Note: The server does not support DOS.

v Integrated Management Module

The integrated management module (IMM) combines service processor
functions, video controller, and remote presence function in a single chip. The
IMM provides advanced service-processor control, monitoring, and alerting
function. If an environmental condition exceeds a threshold or if a system
component fails, the IMM lights LEDs to help you diagnose the problem, records
the error in the event log, and alerts you to the problem. The IMM also provides
a virtual presence capability for remote server management capabilities. The IMM
provides remote server management through industry-standard interfaces:

– Intelligent Platform Management Interface (IPMI) version 2.0
– Simple Network Management Protocol (SNMP) version 3
– Common Information Model (CIM)
– Web browser

v Remote presence capability and blue-screen capture

The remote presence feature provides the following functions:
– Remotely viewing video with graphics resolutions up to 1600 x 1200 at 85 Hz,

regardless of the system state

– Remotely accessing the server, using the keyboard and mouse from a remote

client

– Mapping the CD or DVD drive, diskette drive, and USB flash drive on a

remote client, and mapping ISO and diskette image files as virtual drives that
are available for use by the server

– Uploading a diskette image to the IMM memory and mapping it to the server

as a virtual drive

The blue-screen capture feature captures the video display contents before the
IMM restarts the server when the IMM detects an operating-system hang
condition. A system administrator can use the blue-screen capture to assist in
determining the cause of the hang condition.

v Preboot diagnostics programs

The preboot diagnostics programs are stored on the integrated USB memory. It
collects and analyzes system information to aid in diagnosing server problems.
The diagnostics programs collect the following information about the server:

© Lenovo 2009. Portions © IBM Corp. 2009. 15

– System configuration
– Network interfaces and settings
– Installed hardware
– EasyLED diagnostics status
– Service processor status and configuration
– Vital product data, firmware, and UEFI (formerly BIOS) configuration
– Hard disk drive health
– RAID controller configuration
– Event logs for service processors
The diagnostic programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to
Lenovo service and support. Additionally, you can view the information locally
through a generated text report file. You can also copy the log to a removable
media and view the log from a Web browser.

For additional information about preboot diagnostics, see “Running the diagnostic
programs” on page 90.

v EasyStartup DVD

The ThinkServer EasyStartup program guides you through the configuration of
the hardware, the RAID controller, and the installation of the operating system
and device drivers.

v EasyManage DVD

The ThinkServer EasyManage program helps you manage and administer your
servers and clients through remote problem notification as well as monitoring and
alerting.

v Integrated network support

The server comes with one integrated Broadcom 5709C series Gigabit Ethernet
controller, which supports connection to a 10 Mbps, 100 Mbps, or 1000 Mbps
network. For more information, see “Enabling the Broadcom Gigabit Ethernet
Utility program” on page 266.

v Intelligent Platform Management Interface (IPMI) 2.0

IPMI 2.0 support providing secure remote power-on/power-off and several
standard alerts for components such as fans, voltage, and temperature.

v Large data-storage capacity and hot-swap capability

The server supports up to eight or 16 (depending on your model) 2.5-inch
hot-swap hard disk drives in the hot-swap bays. With the hot-swap feature, you
can add, remove, or replace hard disk drives without turning off the server.

v Large system-memory capacity

The server supports up to 64 GB of system memory. The memory controller
supports error correcting code (ECC) for up to 16 single-sided industry-standard
third-generation double-data-rate 3 (DDR3) 800, 1066, and 1333, 240-pin,
registered, synchronous dynamic random access memory (SDRAM) dual inline
memory modules (DIMMs).

v EasyLED diagnostics

EasyLED diagnostics provides LEDs to help you diagnose problems. For more
information, see “EasyLED diagnostics panel” on page 129.

v Memory mirroring

Memory mirroring improves the availability of memory by writing information to
the main memory and redundant locations in a mirrored pair of DIMMs.

v PCI-32 adapter capabilities

16 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

The server has one slot for a PCI-32 adapter.

v PCI Express x8 adapter capabilities

The server has five slots for PCI Express x8 adapters. Three of these slots
accept x8 adapters, but the adapters will operate as x4 adapters.

v PCI Express x16 adapter capabilities

The server has one slot for PCI Express x16 adapter, which will operate as an x8
adapter.

v Redundant cooling and power capabilities

The server supports up to two 920-watt hot-swap power supplies. If the server
came with only one power supply, you can install an additional power supply with
three redundant hot-swap cooling fans to add redundant power and cooling
capabilities. If the maximum load on the server is less than 920 watts and a
problem occurs with one of the power supplies, the other power supply can meet
the power requirements. The redundant cooling of the fans enables continued
operation if one of the fans fails.

v RAID support

The server supports an internal RAID SAS Controller, which is required for you to
use the hot-swap hard disk drives and to create redundant array of independent
disks (RAID) configurations.

v Symmetric multiprocessing (SMP)

®

The server supports up to two Intel

Xeon®quad-core microprocessors. If the
server comes with only one microprocessor, you can install an additional
microprocessor to enhance performance and provide SMP capability.

v Systems-management capabilities

The server contains an Integrated Management Module (IMM) which enables you
to manage the functions of the server locally and remotely and provides remote
presence and blue-screen capture capability. The IMM also provides system
monitoring and event recording.

v TCP/IP offload engine (TOE) support

The Ethernet controllers in the server support TOE, which is a technology that
offloads the TCP/IP flow from the microprocessors and I/O subsystem to increase
the speed of the TCP/IP flow. When an operating system that supports TOE is
running on the server and TOE is enabled, the server supports TOE operation.
See the operating-system documentation for information about enabling TOE.

Specifications

®

Note: As of the date of this document, the Linux

operating system does not

support TOE.

The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.

Chapter 3. General information 17

Table 1. Features and specifications

Microprocessor:

v Intel Xeon dual-core or quad-core with

integrated memory controller and Quick Path
Interconnect (QPI) architecture

v Designed for LGA 1366 socket
v Scalable up to four cores
v 32 KB instruction cache, 32 KB data cache,

and 8 MB cache that is shared among the
cores

v Support for up to two microprocessors, second

microprocessor with pluggable VRM

v Support for Intel Extended Memory 64

Technology (EM64T)

Note: Use the Setup Utility to determine the type
and speed of the microprocessors. For a list of
supported microprocessors, see
http://www.lenovo.com/thinkserver and click

Options.

Memory:

v 16 DIMM connectors (eight per

microprocessor)

v Minimum: 2 GB DIMM per microprocessor
v Maximum: 64 GB
v Type: Registered ECC DDR3 800, 1066, and

1333 MHz DIMMs only

v Sizes: 1 GB single-rank, 2 GB single-rank or

dual-rank, 4 GB dual-rank (PC3-10600R-999)

Drives:

v S ATA:

– DVD (standard)
– DVD/CD-RW (optional)
– Maximum of two devices can be installed

v Diskette (optional): External USB 1.44 MB
v Supported hard disk drives:

– Serial Attached SCSI (SAS)

Expansion bays:

v 16 hot-swap SAS 2.5-inch bays
v Three half-high 5.25-inch bays (one DVD drive

installed)
Note: Full-high devices such as an optional
tape drive will occupy two half-high

5.25-inch bays.

PCI and PCI-X expansion slots:

v Six PCI expansion slots on system board

– Two PCI Express x8 (x4 link)
– Two PCI Express x8 (x8 link)
– One PCI Express x16 (x8 link)
– One PCI 32-bit

v One PCI Express x8 (x4 link) on the extender

card

Power supply:
Note: To upgrade to two 920-watt hot-swap

power supplies, install the redundant power and
cooling option kit. Kit includes one hot-swap
920-watt power-supply and three hot-swap fans.
v Standard: One 920-watt 110 V or 240 V ac

input dual-rated power supply

v Upgradeable to two 920-watt hot-swap power

supplies

Hot-swap fans:

v Three (standard)
v Upgradeable to six fans (for redundant

cooling)

Note: To upgrade to redundant cooling, install
the redundant power and cooling option kit. Kit
includes one 920-watt hot-swap power-supply
and three hot-swap fans.

Size:

v Tower

– Height: 440 mm (17.3 inches)
– Depth: 767 mm (30.2 inches)
– Width: 218 mm (8.6 inches)
– Weight: approximately 38 kg (84 lb.) when

fully configured or 20 kg (42 lb.) minimum

Integrated functions:

v Integrated management module (IMM), which

provides service processor control and
monitoring functions, video controller, remote
keyboard, video, mouse, and remote hard
disk drive capabilities

v Dedicated or shared management network

connections

v Six-port Serial ATA (SATA) controller
v Serial over LAN (SOL) and serial redirection

over Telnet or Secure Shell (SSH)

v Support for remote management presence
v One systems-management RJ-45 for

connection to a dedicated
systems-management network

v EasyLED diagnostics
v Six Universal Serial Bus (USB) ports

standard (v2.0 supporting v1.1)
– Four on rear of server
– Two on front of server

v One internal USB tape connector
v One Broadcom dual-port 10/100/1000

Ethernet controller with Wake on LAN
support and TCP/IP Offload Engine (TOE)
support

v One serial connector, shared with the IMM

Note: In messages and documentation, the
term service processor refers to the integrated
management module (IMM).

Video controller:

v Matrox G200 video on system board
v Compatible with SVGA and VGA
v 8 MB DDR2 SDRAM video memory

Note: Maximum video resolution 1600 x
1200 at 85 MHz

RAID controllers:

v ServeRAID-BR10i SAS/SATA Controller that

supports RAID levels 0, 1, 1E (standard)

v Upgradeable to ServeRAID-MR10i SAS/SATA

Controller, which supports RAID levels 0, 1, 5,
6, 10

v Upgradeable to ServeRAID-MR10is SAS/SATA

Controller, which supports RAID levels 0, 1, 5,
6, 10

Acoustical noise emissions:

v Sound power, idle: 5.5 bel declared
v Sound power, operating: 6.0 bel declared

Environment:

v Air temperature:

– Server on: 10° to 35° C (50.0° to 95.0° F);

altitude: 0 to 914.4 m (3000 ft.)

– Server off: -40° to 60° C (-40.0° to 140.4° F);

maximum altitude: 2133.6 m (7000 ft.)

v Humidity:

– Server on: 8% to 80%
– Server off: 8% to 80%

Heat output:

Approximate heat output in British thermal units
(Btu) per hour:
v Minimum configuration: 2013 Btu per hour (590

watts)

v Maximum configuration: 3610 Btu per hour

(1058 watts)

Electrical input:

v Sine-wave input (50-60 Hz) required
v Input voltage low range:

– Minimum: 100 V ac
– Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac
– Maximum: 240 V ac

v Approximate input kilovolt-amperes (kVA):

– Minimum: 0.60 kVA
– Maximum: 1.10 kVA

Notes:

1. Power consumption and heat output vary
depending on the number and type of optional
features that are installed and the
power-management optional features that are
in use.

2. These levels were measured in controlled
acoustical environments according to the
procedures that are specified by the American
National Standards Institute (ANSI) S12.10 and
ISO 7779 and are reported in accordance with
ISO 9296. Actual sound-pressure levels in a
given location might exceed the average stated
values because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers will
operate.

Software

Lenovo provides software to help get your server up and running.

18 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

EasyStartup

EasyManage

The ThinkServer EasyStartup program simplifies the process of your RAID
controller and installing supported Microsoft
systems and device drivers on your server. The EasyStartup program is provided
with your server on DVD. The DVD is self starting (bootable). The user guide for the
EasyStartup program is on the DVD and can be accessed directly from the program
interface. For additional information, see “Using the ThinkServer EasyStartup DVD”
on page 263.

The ThinkServer EasyManage Core Server provides centralized hardware and
software inventory management and secure automated system management
through a centralized console. The ThinkServer EasyManage Agent enables other
clients on the network to be managed by the centralized console. The ThinkServer
EasyManage Core Server is supported on Microsoft Windows Server 2003 and
Microsoft Windows Server 2008 (32-bit) products. The ThinkServer EasyManage
Agent is supported on 32-bit and 64-bit Windows, Red Hat, and SUSE operating
systems.

®

Windows®and Linux operating

Chapter 3. General information 19

20 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 4. General Checkout

You can solve many problems without outside assistance by following the
troubleshooting procedures in this Hardware Maintenance Manual and on the
Lenovo Web site. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems,
review the following information:

v Read the safety information that begins on page vii.
v The diagnostic programs provide the primary methods of testing the major

components of the server, such as the system board, Ethernet controller,
keyboard, mouse (pointing device), serial ports, and hard disk drives. You can
also use them to test some external devices. If you are not sure whether a
problem is caused by the hardware or by the software, you can use the
diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than

one error message. When this happens, correct the cause of the first error
message. The other error messages usually will not occur the next time you run
the diagnostic programs.

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Exception: If multiple error codes or EasyLED diagnostics LEDs indicate a
microprocessor error, the error might be in a microprocessor or in a
microprocessor socket. See “Microprocessor problems” on page 69 for
information about diagnosing microprocessor problems.

v Before you run the diagnostic programs, you must determine whether the failing

server is part of a shared hard disk drive cluster (two or more servers sharing
external storage devices). If it is part of a cluster, you can run all diagnostic
programs except the ones that test the storage unit (that is, a hard disk drive in
the storage unit) or the storage adapter that is attached to the storage unit. The
failing server might be part of a cluster if any of the following conditions is true:

– You have identified the failing server as part of a cluster (two or more servers

sharing external storage devices).

– One or more external storage units are attached to the failing server and at

least one of the attached storage units is also attached to another server or
unidentifiable device.

– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test
at a time. Do not run any suite of tests, such as “quick” or “normal” tests,
because this might enable the hard disk drive diagnostic tests.

© Lenovo 2009. Portions © IBM Corp. 2009. 21

v If the server is halted and a POST error code is displayed, see “POST error

codes” on page 30. If the server is halted and no error message is displayed,
see “Troubleshooting tables” on page 64 and “Solving undetermined problems”
on page 124.

v For information about power-supply problems, see “Solving power problems” on

page 123 and “Power-supply LEDs” on page 88.

v For intermittent problems, check the system-event log; see “Event logs” on page

27, “System-event log” on page 38, and “Diagnostic programs, messages, and
error codes” on page 90.

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1. Is the server part of a cluster?

v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.

2. Complete the following steps:
a. Turn off the server and all external devices.
b. Check all cables and power cords.

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c. Check all internal and external devices for compatibility at

http://www.lenovo.com/thinkserver and then click Options. Open the Server

Options Guide.pdf.
d. Set all display controls to the middle positions.
e. Turn on all external devices.
f. Turn on the server. If the server does not start, see “Troubleshooting tables”

on page 64.

g. Check the system-error LED on the operator information panel (see

Chapter 6, “Locating Server Controls and connectors,” on page 127). If it is

flashing, check the EasyLED diagnostics LEDs (see “EasyLED diagnostics”

on page 76).
h. Check for the following results:

v Successful completion of POST

v Successful completion of startup, indicated by a readable display of the

operating-system desktop

3. Are there readable instructions on the main menu?
v No: Find the failure symptom in “Troubleshooting tables” on page 64; if

necessary, see “Solving undetermined problems” on page 124.

v Yes: Run the diagnostic programs (see “Running the diagnostic programs” on

page 90).
– If you receive an error, see “Diagnostic messages” on page 91.
– If the diagnostic programs were completed successfully and you still

suspect a problem, see “Solving undetermined problems” on page 124.

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:

1. Determine what has changed.

22 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual