Lenovo 3779, 3797, 3729, 3798 User Manual

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Hardware Maintenance Manual

ThinkServer RD220 Types 3797, 3798, 3779, and 3729

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ThinkServer RD220 Types 3729, 3779 , 3797 , and 3798

Hardw are Maintenance Man ual

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Note: Before using this information and the product it supports, read the general information in “Notices,” on page 247 and the

Warranty and Support Information document on the ThinkServer Documentation DVD.

Second Edition (November 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

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Chapter 1. About this manual ...................1

Important Safety Information ....................1

Important information about replacing RoHS compliant FRUs ........1

Turkish statement of compliance ...................2

Chapter 2. Safety information ...................3

Guidelines for trained service technicians ...............4

Inspecting for unsafe conditions ..................4

Guidelines for servicing electrical equipment .............4

Safety statements ........................6

Installation guidelines ......................11

System reliability guidelines ...................12

Working inside the server with the power on .............13

Handling static-sensitive devices .................13

Chapter 3. General information ..................15

Introduction ..........................15

Features and technologies ....................15

Specifications .........................18

Software ...........................20

EasyStartup .........................20

EasyManage.........................20

Chapter 4. General Checkout ...................21

Diagnosing a problem ......................21

Undocumented problems .....................24

Chapter 5. Diagnostics .....................25

Diagnosing a problem ......................25

Undocumented problems .....................28

Diagnostic tools ........................28

POST ............................29

Error logs ..........................30

POST error codes.......................32

Checkout procedure .......................39

About the checkout procedure ..................39

Performing the checkout procedure ................40

Checkpoint codes ........................41

Light path diagnostics ......................41

Remind button ........................44

Light path diagnostics LEDs ...................44

EasyLED diagnostics panel ....................46

Power-supply LEDs .......................50

Server power features ......................52

Turning on the server .....................52

Turning off the server .....................53

Diagnostic programs, messages, and error codes ............54

Running the diagnostic programs .................54

Diagnostic text messages ....................55

Viewing the test log ......................55

Diagnostic messages .....................55

Tape alert flags ........................133

Recovering the UEFI code ....................134

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System event/error log messages .................136

Solving power problems .....................143

Hard disk drive problems.....................144

Solving Microprocessor problems..................144

Solving Ethernet controller problems ................144

Solving undetermined problems ..................145

Problem determination tips ....................146

Calling IBM for service .....................147

Chapter 6. Removing and installing FRUs .............149

Locations ..........................149

Front view .........................149

Operator information panel ...................150

System-board internal connectors ................150

System-board external connectors ................151

System-board switches and jumpers ...............152

System-board LEDs .....................154

SAS riser-card connectors and LEDs ...............155

PCI riser-card adapter connectors ................155

PCI riser-card assembly LEDs ..................156

Installing optional devices and replacing FRUs .............156

Major components of the server .................156

Removing the cover .....................159

Installing the server cover ...................160

Removing the operator information panel assembly ..........160

Installing the operator information panel assembly ..........161

Removing a SAS hard disk drive backplane .............161

Installing a SAS hard disk drive backplane .............163

Internal cable routing and connectors ...............163

Removing a PCI riser-card assembly ...............167

Installing a PCI riser-card assembly................168

Removing a PCI adapter from a PCI riser-card assembly ........170

Installing a PCI adapter in a PCI riser-card assembly .........171

Removing an Ethernet adapter .................173

Installing an Ethernet adapter ..................174

Storing the full-length-adapter bracket ...............174

Removing the microprocessor 2 air baffle..............175

Installing the microprocessor 2 air baffle ..............176

Removing the DIMM air baffle ..................177

Installing the DIMM air baffle ..................178

Removing a PCI adapter ....................179

Installing a PCI adapter ....................180

Installing the full-length-adapter bracket ..............183

Storing the full-length-adapter bracket ...............184

Removing a virtual media key ..................185

Installing a virtual media key ..................185

Removing a memory module (DIMM) ...............186

Installing a memory module ...................187

Removing a hot-swap power supply................193

Installing a hot-swap power supply ................194

Removing a hot-swap fan ...................196

Installing a hot-swap fan

Removing the fan bracket ...................198

Installing the fan bracket ....................200

Removing the SAS riser card and controller assembly .........200

Installing the SAS riser card and controller assembly .........202

....................197

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Removing a SAS controller from the SAS riser card ..........203

Installing a SAS controller on the SAS riser card ...........204

Moving the SAS-controller retention bracket.............206

Removing a SAS controller battery from the remote battery tray .....207

Installing a SAS controller battery on the remote battery tray ......209

Removing a hot-swap hard disk drive ...............211

Installing a hot-swap hard disk drive................211

Removing a CD-RW/DVD drive .................213

Installing a CD-RW/DVD drive ..................214

Removing a tape drive ....................214

Installing a tape drive .....................215

Removing a microprocessor and heat sink .............216

Installing a microprocessor and heat sink..............218

Removing the battery .....................221

Installing the battery .....................222

Removing a heat-sink retention module ..............224

Installing a heat-sink retention module ...............224

Removing the system board ..................225

Installing the system board ...................226

Completing the installation ...................227

Chapter 7. Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and

3798 ...........................231

Replaceable server components ..................231

Consumable parts ......................243

Power cords .........................244

Appendix. Notices .......................247

Trademarks..........................248

Important notes ........................248

Product recycling and disposal ..................249

Battery return program .....................250

Electronic emissions notices ...................251

Federal Communications Commission (FCC) statement ........251

Industry Canada Class A emission compliance statement ........252

Avis de conformité à la réglementation d'Industrie Canada .......252

Australia and New Zealand Class A statement ............252

United Kingdom telecommunications safety requirement ........252

European Union EMC Directive conformance statement ........252

German Class A compliance statement ..............252

Japanese Voluntary Control Council for Interference (VCCI) statement 253

Japanese recycling statements .................254

Taiwanese Class A warning statement ...............255

Chinese Class A warning statement................255

Korean Class A warning statement ................255

Contents v

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vi ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

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Chapter 1. About this manual

This Hardware Maintenance Manual contains information to help you solve problems that might occur in your server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

The most recent version of this document is available at http://www.lenovo.com/ support.

Before servicing a Lenovo product, be sure to read the Safety Information. See Chapter 2, “Safety information,” on page 3.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d’exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″ oder ″VORSICHT″ in dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este manual antes de seguir las instrucciones.

Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market and sold in the European Union after June 2006. Products on the market before June 2006

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are not required to have RoHS compliant parts. If the parts are not compliant originally, replacement parts can also be noncompliant, but in all cases, if the parts are compliant, the replacement parts must also be compliant.

Note: RoHS and non-RoHS FRU part numbers with the same fit and function are

identified with unique FRU part numbers.

Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant parts.

RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or after June, 2006, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006

Current or original part

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS Non-RoHS Can be RoHS Non-RoHS Can sub to RoHS RoHS Must be RoHS

Replacement FRU Current or original

part

Replacement FRU

Note: A direct substitution is a part with a different FRU part number that is

automatically shipped by the distribution center at the time of order.

Turkish statement of compliance

The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Türkiye EEE Yönetmeliğine Uygunluk Beyanı

Bu Lenovo ürünü, “Elektrik ve Elektronik Eşyalarda Bazı Zararlı Maddelerin Kullanımının Sınırlandırılmasına Dair Yönetmelik (EEE)” direktiflerine uygundur.

EEE Yönetmeliğ

T.C. Çevre ve Orman Bakanlığı'nın

ine Uygundur.

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Chapter 2. Safety information

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

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Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in a Lenovo product that you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-Lenovo alterations or attachment of non-Lenovo features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type. v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

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v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

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Safety statements

Important:

Attention: Use No. 26 AWG or larger UL-listed or CSA certified

telecommunication line cord.

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled ″Statement 1,″ translations for that caution statement are in the Safety Information document under ″Statement 1.″

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

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Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

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Statement 2:

CAUTION: When replacing the lithium battery, use only a type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

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Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Chapter 2. Safety information 9

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Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

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Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system

whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Installation guidelines

Before you install optional devices, read the following information: v Read the safety information that begins on page 3, and the guidelines in this

section. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, complete the following steps:

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

Chapter 2. Safety information 11

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3. From Family list, select ThinkServer, and click Continue.

4. Click Downloads and drivers to download firmware updates.

5. Click User’s guides and manuals for documentation.

v Before you install optional hardware, make sure that the server is working

correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, refer to the “Diagnosing a problem” on page 25 for diagnostic information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions: – Make sure that you can stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available. v To view the error LEDs on the system board and internal components, leave the

server connected to power.

v You do not have to turn off the server to install or replace hot-swap fans,

redundant hot-swap ac power supplies, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing adapter cables or non-hot-swap optional devices or components.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.lenovo.com/

thinkserver.

System reliability guidelines

To help ensure proper system cooling and system reliability, make sure that the following requirements are met:

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v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan within 48 hours. v You have replaced a hot-swap fan within 30 seconds of removal. v You have replaced a hot-swap drive within 2 minutes of removal. v You do not operate the server without the air baffles installed. Operating the

server without the air baffles might cause the microprocessors to overheat.

v Microprocessor 2 air baffle and DIMM air baffle are installed. v The EasyLED diagnostics panel is not pulled out of the server.

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that could fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

Chapter 2. Safety information 13

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v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal surface on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

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Chapter 3. General information

This chapter provides general information that applies to all machine types supported by this publication.

Introduction

The four types of replaceable components are: v Consumables: Purchase and replacement of consumables (components, such

as batteries and printer cartridges, that have depleting life) is your responsibility. If Lenovo acquires or installs a consumable component at your request, you will be charged for the service. For a list of consumable parts, see http://www.lenovo.com/support.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For a list of replaceable components for the server, go to: http://www.lenovo.com/support

Features and technologies

The RD220 server offers the following features and technologies:

v UEFI-compliant server firmware

UEFI replaces the basic input/output system (BIOS) and defines a standard interface between the operating system, platform firmware, and external devices. UEFI-compliant servers are capable of booting UEFI-compliant operating systems, BIOS-based operating systems, and BIOS-based adapters as well as UEFI-compliant adapters.

Note: This server does not support DOS.

v Integrated Management Module

The Integrated Management Module (IMM) combines service processor functions, video controller, and (when IMM Premium is installed) remote presence function in a single chip. The IMM provides advanced service-processor control, monitoring, and alerting function. If an environmental condition exceeds a threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records the error in the event log, and alerts you to the problem. IMM Premium provides a virtual presence capability for remote server management capabilities. The IMM provides remote server management through industry-standard interfaces:

– Intelligent Platform Management Interface (IPMI) version 2.0 – Simple Network Management Protocol (SNMP) version 3 – Common Information Model (CIM) – Web browser

v Remote presence capability and blue-screen capture

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IMM Premium is required to enable the remote presence and blue-screen capture features. The remote presence feature provides the following functions:

– Remotely viewing video with graphics resolutions up to 1280 x 1024 at 75 Hz,

regardless of the system state

– Remotely accessing the server, using the keyboard and mouse from a remote

client

– Mapping the CD or DVD drive, diskette drive, and USB flash drive on a

remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server

– Uploading a diskette image to the IMM memory and mapping it to the server

as a virtual drive

The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture to assist in determining the cause of the hang condition.

v IBM

Advanced Settings Utility (ASU) program

Use this program as an alternative to the UEFI Setup Utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the server to access the UEFI Setup Utility program.

v Preboot diagnostics programs

The preboot diagnostics programs are stored on the integrated USB memory. It collects and analyzes system information to aid in diagnosing server problems. The diagnostics programs collect the following information about the server:

– System configuration – Network interfaces and settings – Installed hardware – EasyLED diagnostics status – Service processor status and configuration – Vital product data, firmware, and UEFI (formerly BIOS) configuration – Hard disk drive health – RAID controller configuration – Event logs for RAID controllers and service processors The diagnostics programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to service and support. Additionally, you can view the information locally through a generated text report file. You can also copy the log to a removable media and view the log from a Web browser.

For additional information about preboot diagnostics programs, see the Hardware Maintenance Manual.

v EasyStartup DVD

The ThinkServer EasyStartup program guides you through the configuration of the hardware, the RAID controller, and the installation of the operating system and device drivers.

v EasyManage DVD

The EasyManage program helps you manage and administer your servers and clients through remote problem notification as well as monitoring and alerting.

v Integrated network support

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The server comes with two integrated Broadcom Gigabit Ethernet controllers, which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network.

v Large data-storage and hot-swap capability

The server supports up to eight or twelve 2.5-inch hot-swap hard disk drives in the hot-swap bays (depending on the model and optional devices installed). With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.

v EasyLED diagnostics

EasyLED diagnostics provides LEDs to help you diagnose problems. For more information, see “EasyLED diagnostics panel” on page 46

v Memory mirroring

Memory mirroring improves the availability of memory by writing information to the main memory and redundant locations in a mirrored pair of DIMMs.

v Large system-memory capacity

The memory bus supports up to 128 GB of system memory. The memory controller supports error correcting code (ECC) for up to 16 industry-standard PC3-10600R-999 (single-rank or dual-rank), 800, 1067, and 1333 MHz, DDR3 (third-generation double-data-rate), registered, synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs).

v PCI adapter capabilities

The server supports up to four PCI interface slots. For more information, see “Installing a PCI adapter” on page 180.

v Redundant connection

The addition of the optional Ethernet daughter card provides failover capability to a redundant Ethernet connection with the applicable application installed. If a problem occurs with the primary Ethernet connection and the optional Ethernet daughter card is installed on the server, all Ethernet traffic that is associated with the primary connection is automatically switched to the optional redundant Ethernet daughter card connection. If the applicable device drivers are installed, this switching occurs without data loss and without user intervention.

v Redundant cooling and power capabilities

The server supports three hot-swap fans, which provide redundant cooling. Redundant cooling enables continued operation if one of the fans fails. The server supports up to two 675-watt ac power supplies, which provide redundancy and hot-swap capability for a typical configuration. If the maximum load on the server is less than 675 watts and a problem occurs with one of the power supplies, the other power supply can meet the power requirements.

v RAID support

The server supports an internal RAID SAS Controller, which is required for you to use the hot-swap hard disk drives and to create redundant array of independent disks (RAID) configurations.

v TCP/IP offload engine (TOE) support

The Ethernet controllers in the server support TOE, which is a technology that offloads the TCP/IP flow from the microprocessors and I/O subsystem to increase the speed of the TCP/IP flow. When an operating system that supports TOE is running on the server and TOE is enabled, the server supports TOE operation. See the operating-system documentation for information about enabling TOE.

Note: As of the date of this document, the Linux

support TOE.

operating system does not

Chapter 3. General information 17

Page 26

Specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO

9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

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Table 1. Features and specifications

Microprocessor:

v Dual Core or Quad Core Intel

with integrated memory controller and Quick Path Interconnect (QPI) architecture

v Designed for XBGA 1366 socket v Scalable up to four cores v 32 KB instruction cache, 32 KB data

cache, and 8 MB cache that is shared among the cores

v Support for up to two microprocessors v Support for Intel Extended Memory 64

Technology (EM64T)

Note:

v Use the Setup utility to determine the

type and speed of the microprocessors.

v For a list of supported microprocessors,

see http://www.lenovo.com/thinkserver

Memory:

v Sixteen DIMM connectors (eight per

microprocessor)

v Minimum: 1 GB DIMM per

microprocessor

v Maximum: 96 GB v Type: Registered ECC double-data-rate

3 (DDR3) -800, -1066, and -1033 DIMMs only (PC3–10600R-999, PC3–8500R-777)

v Sizes:

– 1 GB single-rank, 2 GB single-rank or

dual-rank, 4 GB dual-rank (PC3–10600R-999)

– 8 GB quad-rank (PC3–8500R-777)

Drives:

CD/DVD: SATA interface 24x CD-RW/ 8x DVD combination

Expansion bays:

Eight 2.5-inch SAS hot-swap hard disk drive bays with option to add 4 more

2.5-inch SAS hot-swap hard disk drive bays

Expansion slots:

v Two PCI Express riser cards with two

PCI Express x8 slots (x8 lanes) each, standard

v Support for the following optional riser

cards: – One PCI Express x16 slot (x16

lanes)

Xeon,

Hot-swap fans:

Three. Provide redundant cooling.

Hot-swap power supplies:

675 watts (100 - 240 V ac)

v Minimum: One v Maximum: Two - provide redundant

power

Size (2 U):

v Height: 85.2 mm (3.346 in.) v Depth: EIA flange to rear - 698 mm

(27.480 in.), Overall - 729 mm (28.701 in.)

v Width: With top cover - 443.6 mm

(17.465 in.), With front bezel - 482.0 mm (18.976 in.)

v Weight: approximately 21.09 kg (46.5

lb) to 29.03 kg (64 lb) depending upon configuration

Integrated functions:

v Integrated Management Module (IMM),

which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Dedicated or shared management

network connections

v Six-port Serial ATA (SATA) controller v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v One systems-management RJ-45 for

connection to a dedicated systems-management network

v Support for remote management

presence through an optional virtual media key

v One Broadcom dual-port 10/100/1000

Ethernet controller with TCP/IP Offload Engine (TOE) support (second identical Ethernet controller on an optional internal adapter card)

v One serial port, shared with the

Integrated Management Module (IMM)

v Four Universal Serial Bus (USB) ports

(two on front, two on rear of server), v2.0 supporting v1.1, plus one or more dedicated internal USB ports on the SAS riser card

v Two video ports (one on front and one

on rear of server) Note: Maximum video resolution 1600 x 1200 at 60Hz

v One SATA tape connector, one USB

tape connector, and one tape power connector on SAS riser card (some models)

Note: In messages and documentation, the term service processor refers to the Integrated Management Module (IMM)

Video controller:

v Matrox G200 video on system board v Compatible with SVGA and VGA v 8 MB DDR2 SDRAM video memory

RAID controller:

v ServeRAID

™

-BR10i SAS/SATA Controller that supports RAID levels 0, 1, 1E (standard)

v Upgradeable to ServeRAID-MR10i

SAS/SATA Controller, which supports RAID levels 0, 1, 5, 6, 10, 50, 60

Note: The RAID controllers are installed in a PCI Express x8 mechanical slot (x4 electrical); however, the controllers run at x4 bandwidth.

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to

95.0°F); altitude: 0 to 3050 m (10006 ft). Decrease system temperature by

0.75°C for every 1000-foot increase in altitude.

– Server off: 5° to 45°C (41.0° to

113.0°F); maximum altitude: 3050 m (10006 ft)

– Shipment: -40° to +60°C (-40° to

140°F); maximum altitude: 2133 m (7000 ft)

v Humidity:

– Server on: 20% to 80% – Server off: 8% to 80% – Shipment: 5% to 100%

Acoustical noise emissions:

v Declared sound power, idle: 6.3 bel v Declared sound power, operating: 6.5 bel

Heat output:

Approximate heat output in British thermal units (Btu) per hour: v Minimum configuration: 307 Btu per hour

(194 watts)

v Maximum configuration: 2662 Btu per

hour (675 watts)

Electrical input with hot-swap ac power supplies:

v Sine-wave input (50-60 Hz) required v Input voltage range automatically selected v Input voltage low range:

– Minimum: 100 V ac – Maximum: 240 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.12 kVA – Maximum: 0.78 kVA

Chapter 3. General information

Page 28

Software

EasyStartup

EasyManage

Lenovo provides software to help get your server up and running.

The ThinkServer EasyStartup program simplifies the process of your RAID controller and installing supported Windows®and Linux operating systems and device drivers on your server.TheEasyStartup program is provided with your server on DVD. The DVD is self starting (bootable). The User Guide for the EasyStartup program is on the DVD and can be accessed directly from the program’s interface.

The ThinkServer EasyManage Core Server provides centralized hardware and software inventory management and secure automated system management through a centralized console. The ThinkServer EasyManage Agent enables other clients on the network to be managed by the centralized console. The ThinkServer EasyManage Core Server is supported on 32-bit Windows Server 2003 and 32-bit Windows Server 2008 products. TheThinkServer EasyManage Agent is supported on 32-bit and 64-bit Windows, Red Hat, and SUSE operating systems.

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Chapter 4. General Checkout

You can solve many problems without outside assistance by following the troubleshooting procedures in this Hardware Maintenance Manual and on the Lenovo Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v UEFI v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System error codes: See the Installation and User Guide for information

about a specific error code.

v See the Installation and User Guide for the location of the system-board

LEDs.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer’s Web site for documentation.

v Light path diagnostics LEDs: See the Installation and User Guide for

information about LEDs that are lit.

b. Collect system data.

Run Dynamic System Analysis (DSA) Preboot diagnostics program to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact Lenovo or an approved warranty service provider. See http://www.lenovo.com/support for the instructions to run the DSA Preboot program.

If you need to download the latest version of DSA Preboot, go to http://www.lenovo.com/support or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

Page 30

2) Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click Downloads and drivers to download firmware updates.

For information about DSA command-line options, go to: http://www.lenovo.com/support

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by the UEFI firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.lenovo.com/thinkserver or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document. a) Go to: http://www.lenovo.com/support. b) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list. c) From Family list, select ThinkServer, and click Continue. d) Click Downloads and drivers to download firmware updates. When you click an update, an information page is displayed, including a

list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. See http://www.lenovo.com/support to verify that the server supports the

installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact Lenovo or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

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Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. See the Installation and User Guide for the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or Lenovo software or devices, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this document.

a) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list. b) From Family list, select ThinkServer, and click Continue. c) Click Downloads and drivers to download firmware updates. d) Click User’s guides and manuals for documentation.

c. Lenovo Hints and Tips document known problems and suggested

solutions.

To search for hints and tips, complete the following steps (the actual procedure might vary slightly from what is described in this document):

Note: Changes are made periodically to the Lenovo Web site.

1) Go to http://www.lenovo.com/support.

2) Select Servers and Storage from the Product list.

3) From the Family list, select ThinkServer RD210 and click Continue.

4) Click on Hints and Tips.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. Hardware errors are also indicated by light path diagnostics LEDs. See the Installation and User Guide for more information.

Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible. To locate troubleshooting procedures for your server, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

2) Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

Chapter 4. General Checkout 23

Page 32

3) From Family list, select ThinkServer, and click Continue.

4) Click on Troubleshooting. For more troubleshooting information, see the Installation and User Guide. If the problem remains, contact Lenovo or an approved warranty service

provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.lenovo.com/support. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance. To open an online service request, go to http://www.lenovo.com/support. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

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Chapter 5. Diagnostics

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v UEFI v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System error codes: See the Installation and User Guide for information

about a specific error code.

v See the Installation and User Guide for the location of the system-board

LEDs.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer’s Web site for documentation.

v Light path diagnostics LEDs: See the Installation and User Guide for

information about LEDs that are lit.

b. Collect system data.

If you need to download the latest version of DSA Preboot, go to http://www.lenovo.com/support or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

2) Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click Downloads and drivers to download firmware updates.

For information about DSA command-line options, go to: http://www.lenovo.com/support

Page 34

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by the UEFI firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.lenovo.com/thinkserver or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document. a) Go to: http://www.lenovo.com/support. b) Enter your product number (machine type and model number) or

list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

1) Make sure that all installed hardware and software are supported. See http://www.lenovo.com/support to verify that the server supports the

2) Make sure that the server, operating system, and software are

installed and configured correctly.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the

26 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

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documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or Lenovo software or devices, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this document.

a) Enter your product number (machine type and model number) or

c. Lenovo Hints and Tips document known problems and suggested

solutions.

To search for hints and tips, complete the following steps (the actual procedure might vary slightly from what is described in this document):

Note: Changes are made periodically to the Lenovo Web site.

1) Go to http://www.lenovo.com/support.

2) Select Servers and Storage from the Product list.

3) From the Family list, select ThinkServer RD210 and click Continue.

4) Click on Hints and Tips.

d. Check for and replace defective hardware.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

2) Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click on Troubleshooting.

For more troubleshooting information, see the Installation and User Guide. If the problem remains, contact Lenovo or an approved warranty service

provider for assistance with additional problem determination and possible

Chapter 5. Diagnostics 27

Page 36

hardware replacement. To open an online service request, go to http://www.lenovo.com/support. Be prepared to provide information about any error codes and collected data.

Undocumented problems

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems.

v Light path diagnostics

Use the light path diagnostics to diagnose system errors quickly.

v Preboot Dynamic System Analysis (DSA) diagnostic programs

The Preboot DSA diagnostic programs provide problem isolation, configuration analysis, and error log collection. The diagnostic programs are the primary method of testing the major components of the server and are stored in integrated USB memory. The diagnostic programs collect the following information about the server: – System configuration – Network interfaces and settings – Installed hardware – Light path diagnostics status – Service processor status and configuration – Vital product data, firmware, and UEFI configuration – Hard disk drive health – RAID controller configuration – ServeRAID controller and service processor event logs, including:

- System error logs

- Temperature, voltage, and fan speed information

- Tape drive presence and read/write test results

- Systems management analysis and reporting technology (SMART) data

- USB information

- monitor configuration information

- PCI slot information

The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to the Lenovo Support Center. Additionally, you can view the server information locally through a generated text report file. You can also copy the log to removable media and view the log from a Web browser. See “Running the diagnostic programs” on page 54 for more information.

v Checkpoint codes

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POST

Checkpoint codes track the progress of POST routines at system startup or reset. Checkpoint codes are shown on the checkpoint display, which is on the light path diagnostics panel. See “Checkpoint codes” on page 41 for more information.

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when prompted, for POST to run.

Chapter 5. Diagnostics 29

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Error logs

The POST error log contains the three most recent error codes and messages that were generated during POST. The RMM system event log contains monitored events, such as a threshold that is reached or a device that fails. The system event/error log contains messages that were generated during POST and all system status messages from the service processor.

The following illustration shows an example of a RMM system event log entry.

---------------------------------------------------------Get Next Entry Get Previous Entry Clear BMC SEL

Entry Number= 00005 / 00011 Record ID= 0005 Record Type= 02 Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020

RMM System Event Log

Sensor Type= 04 Assertion Event Fan Threshold Lower Non-critical - going high

Sensor Number= 40 Event Direction/Type= 01

Event Data= 52 00 1A

The RMM system event log is limited in size. When the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the RMM system event log through the Server Configuration and Boot Management program. When you are troubleshooting an error, be sure to clear the RMM system event log so that you can find current errors more easily.

Entries that are written to the RMM system event log during the early phase of POST show an incorrect date and time as the default time stamp; however, the date and time are corrected as POST continues.

Each system event/error log entry appears on its own page. To move from one entry to the next, use the up-arrow and down-arrow keys.

If you view the RMM system event log through the Web interface of the optional virtual media key, the messages can be translated.

You can view the contents of the POST error log, the RMM system event log, and the system event/error log from the Server Configuration and Boot Management program. You can view the contents of the RMM system event log also from the diagnostic programs.

When you are troubleshooting PCI slots, note that the error logs report the PCI buses numerically. The numerical assignments vary depending on the configuration. You can check the assignments by running the Server Configuration and Boot Management program (see the Installation and Users Guide for more information).

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Viewing error logs from the Server Configuration and Boot Management program

For complete information about using the Server Configuration and Boot Management program, see the Installation and User’s Guide.

To view the error logs, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 to enter Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.

3. Use one of the following procedures:

v To view the POST error log, select Event/Error Logs, and then select POST

Error Log.

v To view the BMC system event log, select Advanced Setup --> Baseboard

Management Controller (BMC) Setting --> System Event Log.

v To view the combined system event/error log and POST error log, select

Event/Error logs, and then select System Event/Error Log.

Viewing the RMM system event log from the diagnostic programs

The RMM system event log contains the same information, whether it is viewed from the Server Configuration and Boot Management program or from the diagnostic programs.

For information about using the diagnostic programs, see “Running the diagnostic programs” on page 54.

To view the RMM system event log, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt F2 for Diagnostics appears, press F2. If you have set both a power-on password and an administrator password, you must type the administrator password to run the diagnostic programs.

4. From the top of the screen, select Hardware Info.

5. From the list, select RMM Log.

Clearing the error logs

For complete information about using the Server Configuration and Boot Management program, see the Installation and User’s Guide.

To clear the error logs, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 to enter Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.

3. Use one of the following procedures:

v To clear the RMM system event log, select Advanced Setup --> Baseboard

Management Controller (BMC) Setting--> BMC System Event Log. Select Clear BMC SEL.

v To clear the system event/error log, if one is present, or the POST error log,

select Event/Error Logs, and then select Post Error Log or System

Chapter 5. Diagnostics 31

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Event/Error Log. When any log entry is displayed, press Enter (Clear xxxx log is highlighted on each entry page, where xxxx is the name of the log that

you are viewing).

Note: The POST error log is automatically cleared with each system restart.

POST error codes

The following table describes the POST error codes and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

062 Three consecutive boot failures using the

default configuration.

101, 102 System and processor error. (Trained service technician only) Replace the system

106 System and processor error. (Trained service technician only) Replace the system

151 Real-time clock error.

1. Run the Server Configuration and Boot Management program, save the configuration, and restart the server.

2. Update the system firmware to the latest level. (see the information in Installation and User Guide).

3. Reseat the following components, one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only)

Microprocessor

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only)

Microprocessor

c. (Trained service technician only) System

board

board.

1. Reseat the battery.

2. Clear CMOS memory. See “System-board switches and jumpers” on page 152 for information about how to clear CMOS memory.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

161 Real-time clock battery error.

1. Reseat the battery.

2. Clear CMOS memory. See “System-board switches and jumpers” on page 152 for information about how to clear CMOS memory.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

162 Device configuration error.

1. Run the Server Configuration and Boot Management program, select Load Default Settings, and save the settings.

2. Reseat the following components, one at a time, in the order shown, restarting the server each time:

a. Battery b. Failing device (if the device is a FRU, then it

must be reseated by a trained service technician only)

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. Failing device (if the device is a FRU, then it

must be replaced by a trained service technician only)

c. (Trained service technician only) System

board

163 Real-time clock error. (time of day not set)

1. Run the Server Configuration and Boot Management program, select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Reseat the battery.

3. Clear CMOS memory. See “System-board switches and jumpers” on page 152 for information about how to clear CMOS memory.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

184 Power-on password damaged.

187 VPD serial number not set.

189 An attempt was made to access the server

with an incorrect password.

289 A DIMM has been disabled by the user or

by the system.

301 Keyboard or keyboard controller error.

1. Restart the server and enter the administrator password; then, run the Server Configuration and Boot Management program, select Load Default Settings, and save the settings.

2. Reseat the battery.

3. Clear CMOS memory. See “System-board switches and jumpers” on page 152 for information about how to clear CMOS memory.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

1. Run the Server Configuration and Boot Management program, set the serial number, and save the configuration.

2. (Trained service technician only) Replace the system board.

Restart the server and enter the administrator password; then, run the Server Configuration and Boot Management program and change the power-on password.

1. If the DIMM was disabled by the user, run the Server Configuration and Boot Management program and enable the DIMM.

2. Make sure that the DIMM is installed correctly (see “Installing a DIMM” on page 192).

3. Reseat the DIMM.

4. Replace the DIMM.

1. Reseat the keyboard cable in the USB connector.

2. Move the keyboard cable to a different USB connector.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard b. (Only if the problem occurred with a front USB

connector) Internal USB cable.

c. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

303 Keyboard controller error.

1. Reseat the keyboard cable in the USB connector.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard b. (Trained service technician only) System

board

1600 Service processor not functioning.

1. (Trained service technician only) Replace the system board.

178x Fixed disk error.

Note: x is the drive that has the error

1. Run the hard disk drive diagnostics tests on drive x.

2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane d. (Trained service technician only) System

board

1800 Unavailable PCI hardware interrupt.

1. Run the Server Configuration and Boot Management program and adjust the adapter settings.

2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1801 An adapter has requested memory

resources that are not available Note: The server can allocate only 128 KB of optional-device load space (option ROM space); error code 1801 occurs if the load space required by an optional-device ROM when loading exceeds the available (remaining) load space. Changing the optional-device load order can cause an optional-device ROM that requires more load space to load sooner, when more load space is available; the other optional-device ROMs might still fit in the remaining load space. With some optional devices, some or all of the load space used is released after the ROM code loads and initializes the optional device.

1805 PCI option ROM checksum error.

1810 PCI error.

1. If possible, rearrange the order of the adapters in the PCI slots, to change the load order of the optional-device ROM code.

2. Server Configuration and Boot Management program, select Startup Options, and change the boot sequence, to change the load order of the optional-device ROM code.

3. Run the Server Configuration and Boot Management program and disable some other resources, if their functions are not being used, to make more space available.

v Select Startup Options then Planar Ethernet

(PXE/DHCP) to disable the onboard Ethernet

controller ROM.

v Select Advanced Functions, then PCI Bus

Control, then PCI ROM Control Execution to

disable the ROM of adapters in the PCI slots.

v Select Devices and I/O Ports to disable any of

the onboard devices.

4. If the problem remains, replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter b. (Trained service technician only) System

board

1. Remove the failing adapter.

2. Reseat each adapter (all PCI slots).

3. Reseat the riser card.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter b. Riser card c. (Trained service technician only) System

board

1. Reseat all adapters.

2. Reseat the riser card.

3. Remove both adapters from the riser card.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1962 A hard disk drive does not contain a valid

boot sector.

1. Make sure that a startable operating system is installed.

2. Run the hard disk drive diagnostic tests.

3. Reseat the following components: a. Hard disk drive b. Hard disk drive backplane cable

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Cable from hard disk drive backplane to

system board b. Hard disk drive c. Hard disk drive backplane d. (Trained service technician only) System

board

8603 Pointing-device error.

1. Reseat the pointing device.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Pointing device b. (Trained service technician only) System

board

00012000 Processor machine check error.

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

00019701 Processor 1 failed BIST.

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

01298001 No update data for processor 1.

01298101 Bad update data for processor 1.

I9990301 Hard disk drive boot sector error.

I9990305 Operating system not found. Run the Server Configuration and Boot Management

I9990650 Power has been restored.

1. Update the UEFI code again.

2. (Trained service technician only) Replace the microprocessor.

1. Update the UEFI code again.

2. (Trained service technician only) Replace the microprocessor.

1. Reseat the following components: a. Hard disk drive b. Hard disk drive backplane cable

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive backplane cable b. Hard disk drive c. Hard disk drive backplane d. (Trained service technician only) System

board

program to make sure that a bootable operating system is installed on one or more devices that are listed in the boot order.

1. Check the power cables.

2. Check for interruption of the power supply.

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Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About the checkout procedure

Before performing the checkout procedure for diagnosing hardware problems, review the following information:

v Read the safety information that begins on page 3. v The diagnostic programs provide the primary methods of testing the major

components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than

one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If there are multiple error codes or LEDs that indicate a

microprocessor error, the error might be in the microprocessor or in the microprocessor socket. See “Solving Microprocessor problems” on page 144 for information about diagnosing microprocessor problems.

v Before running the diagnostic programs, you must determine whether the failing

server is part of a shared hard disk drive cluster (two or more servers sharing external storage devices). If it is part of a cluster, you can run all diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the storage unit) or the storage adapter that is attached to the storage unit. The failing server might be part of a cluster if any of the following conditions is true:

– You have identified the failing server as part of a cluster (two or more servers

sharing external storage devices).

– One or more external storage units are attached to the failing server and at

least one of the attached storage units is also attached to another server or unidentifiable device.

– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test

at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic tests.

v If the server is halted and a POST error code is displayed, see “Error logs” on

page 30.

v For information about power-supply problems, see “Solving power problems” on

page 143.

v For intermittent problems, check the error log; see “Error logs” on page 30 and

“Diagnostic programs, messages, and error codes” on page 54.

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Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1. Is the server part of a cluster?

v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.

2. Complete the following steps: a. Check the power supply LEDs, see “Power-supply LEDs” on page 50. b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at

http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Make sure the server is cabled correctly. e. Check all cables and power cords. f. Set all display controls to the middle positions. g. Turn on all external devices. h. Turn on the server. i. Check the system-error LED on the operator information panel. If it is

flashing, check the light path diagnostics LEDs.

j. Check for the following results:

v Successful completion of POST (see “POST” on page 29 for more

information).

v Successful completion of startup, which is indicated by a readable display

of the operating-system desktop.

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Checkpoint codes

A checkpoint code is a value produced by the UEFI indicating the point at which the system stopped during startup and Power-On Self Test (POST); it does not provide error codes or suggest replacement components. These codes may be used for more in-depth troubleshooting by Lenovo support.

Checkpoint codes are shown on the checkpoint code display on the light path diagnostics panel (see “Light path diagnostics LEDs” on page 44 for the location of the display area). By using the checkpoint display, you do not have to wait for the video to initialize each time you restart the server.

The following table describes the microprocessor checkpoint codes.

Table 2. Microprocessor Checkpoint Codes

Diagnostic Code Description

0010001 Microprocessor disabled 0010002 Microprocessor not supported 0010004 Microprocessor invalid 0011000 Invalid microprocessor type 0011002 Microprocessor mismatch 0011004 Microprocessor failed BIST 001100A Microcode update failed

There are two types of checkpoint codes: field programmable gate array (FPGA) hardware checkpoint codes and UEFI checkpoint codes. The UEFI checkpoint codes might change because of code sequence and timing changes or when the UEFI code is updated. See http://www.lenovo.com/supportfor checkpoint code information.

Light path diagnostics

Light path diagnostics is a system of LEDs on various external and internal components of the server. When an error occurs, LEDs are lit throughout the server. By viewing the LEDs in a particular order, you can often identify the source of the error.

When LEDs are lit to indicate an error, they remain lit when the server is turned off, provided that the server is still connected to power and the power supply is operating correctly.

Before working inside the server to view light path diagnostics LEDs, read the safety information that begins on page 3.

If an error occurs, view the light path diagnostics LEDs in the following order:

1. Look at the operator information panel on the front of the server. v If the information LED is lit, it indicates that information about a suboptimal

condition in the server is available in the RMM system event log or in the system event/error log.

v If the system-error LED is lit, it indicates that an error has occurred; go to

step 2 on page 42.

The following illustration shows the operator information panel.

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2. To view the light path diagnostics panel, slide the latch to the left on the front of the operator information panel and pull the panel forward. This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred.

The following illustration shows the light path diagnostics panel.

Note any LEDs that are lit, and then push the light path diagnostics panel back into the server.

Look at the system service label on the top of the server, which gives an overview of internal components that correspond to the LEDs on the light path diagnostics panel. This information and the information in “Light path diagnostics LEDs” on page 44 can often provide enough information to diagnose the error.

3. Remove the server cover and look inside the server for lit LEDs. A lit LED on or beside a component identifies the component that is causing the error.

The following illustration shows the LEDs on the system board.

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12v channel error LEDs indicate an overcurrent condition. Table 4 on page 143 identifies the components associated with each power channel, and the order in which to troubleshoot the components.

The following illustration shows the LEDs on the riser card.

PCI Slot 2 error LED

PCI Slot 1 error LED

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Remind button

You can use the remind button on the light path diagnostics panel to put the system-error LED on the operator information panel into Remind mode. When you press the remind button, you acknowledge the error but indicate that you will not take immediate action. The system-error LED flashes while it is in Remind mode and stays in Remind mode until one of the following conditions occurs:

v All known errors are corrected. v The server is restarted. v A new error occurs, causing the system-error LED to be lit again.

Light path diagnostics LEDs

The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems.

Note: Check the system event/error log and BMC system event log for additional

information before replacing a FRU.

LED Problem Action

None, but the System Error LED is lit.

OVER SPEC

LOG An error message has been written to

LINK Reserved. PS A power supply has failed.

PCI An error has occurred on a PCI bus or

SP The service processor (the RMM) has

An error has occurred and cannot be diagnosed, or the RMM has failed. The error is not represented by a light path diagnostics LED.

The server was shut down due to a power supply overload condition on one of the power channels. The power supplies are using more power than their maximum rating.

the system log

on the system board. An additional LED will be lit next to a failing PCI slot.

failed.

Use the Server Configuration and Boot Management program to check the system error log for information about the error.

1. If any of the 12v power channel error LEDs (A, B, C, D, E,

2. Check the power supply LEDs for an error indication (AC

3. Remove optional devices from the server. See the system log for details about the error.

1. Check the power supply LEDs for an error indication (AC

2. Make sure that the failing power supply is correctly seated.

3. Replace the failed power supply.

1. Check the LEDs on the PCI slots to identify the component

2. Check the system-error log for information about the error.

3. If you cannot isolate the failing adapter through the LEDs

4. Call for service.

1. Remove power from the server; then, reconnect the server

2. Update the firmware on the RMM.

3. Call for service

or 240v AUX) on the system board are lit also, see the entries about power-channel error LEDs in “Solving power problems” on page 143. (See “Power-supply LEDs” on page 50 for the location of the power channel error LEDs.)

LED and DC LED are not both lit, or the information LED is lit). Replace a failing power supply.

LED and DC LED are not both lit).

that is causing the error.

and the information in the system-error log, remove one adapter at a time from the failing PCI bus, and restart the server after each adapter is removed.

to power and restart the server.

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LED Problem Action

FAN A fan has failed, is operating too slowly,

or has been removed. The TEMP LED might also be lit.

Replace the failing fan, which is indicated by a lit LED near the fan connector on the system board. Note: If an LED that is next to an unused fan connector on the system board is lit, a PCI riser-card assembly might be missing: replace the PCI riser-card assembly. Both PCI riser-card assemblies must always be present.

TEMP The system temperature has exceeded

a threshold level. A failing fan can cause the TEMP LED to be lit.

1. Check the error log to identify where the over-temperature condition was measured. If a fan has failed, replace it.

2. Make sure that the room temperature is not too high. See “Features and technologies” on page 15 for temperature information.

3. Make sure that the air vents are not blocked.

4. Call for service.

MEM A memory error has occurred. Replace the failing DIMM, which is indicated by the lit LED on

the system board.

NMI A non-maskable interrupt has occurred,

Check the system-error log for information about the error.

or the NMI button has been pressed.

CNFG A hardware configuration error has

occurred.

1. Check the microprocessors that were just installed to make sure that they are compatible with each other (see the Installation and User Guide).

2. (Trained service technician only) Replace an incompatible microprocessor.

3. Check the system-error logs for information about the error. Replace any components that are indicated.

CPU A microprocessor has failed.

1. Make sure that the failing microprocessor, which is indicated by a lit LED on the system board, is installed correctly. See “Installing a microprocessor and heat sink” on page 218 for information about installing a microprocessor.

2. Make sure that the ServeRAID SAS controller is installed and correctly seated. Make sure that the battery for the ServeRAID SAS controller is installed correctly.

3. Call for service.

VRM Reserved. DASD A hard disk drive error has occurred. A

hard disk drive has failed or is missing.

1. Check the LEDs on the hard disk drives and replace the indicated drive.

2. Reseat the hard disk drive backplane cables.

3. Remove and reinstall the hard disk drive backplanes.

4. Call for service.

RAID A RAID controller error has occurred.

1. Make sure that a RAID controller is installed. Note: The server will not start without a RAID controller installed.

2. Check the system-error log for information about the error.

3. Reseat the RAID controller.

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LED Problem Action

BRD An error has occurred on the system

board.

1. Check the LEDs on the system board to identify the

2. Check the system-error log for information about the error.

3. Replace any failed or missing replaceable components,

4. If a voltage regulator has failed, replace the system board.

EasyLED diagnostics panel

The EasyLED diagnostics panel is located on the top of the operator information panel.

To access the diagnostics panel, slide the blue release button on the operator information panel to the left. Pull forward on the operator panel until the hinge of the panel is free of the server chassis. Then pull down on the operator panel, so that you can view the diagnostics panel information.

component that is causing the error. The BRD LED can be lit for the following conditions:

v Battery v Missing PCI riser-card assembly v Failed voltage regulator

such as the battery or PCI riser-card assembly.

1 Operator information panel 2 Diagnostic LEDs 3 Release latch

The following illustration shows the controls and LEDs on the diagnostics panel.

Note: Diagnostics LEDs remain lit only while the server is connected to power.

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A checkpoint code (See checkpoint code display 1) is either a byte or a word value produced by UEFI and sent to the I/O port indicating the point at which the system stopped during the boot block and Power-On Self Test (POST). It does not provide error codes or suggest replacement components. These codes can be used by Lenovo Support for more in depth troubleshooting.

v Remind button: This button places the system-error LED on the front panel into

Remind mode. In Remind mode, the system-error LED flashes once every 2 seconds until the problem is corrected, the system is restarted, or a new problem occurs.

By placing the system-error LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem. The remind function is controlled by the IMM.

v NMI button: Press this button to force a nonmaskable interrupt to the

microprocessor, if directed to do so by service and support.

v Check-point code display: During POST, this display indicates server firmware

progress. The display does not provide error codes or suggest components to be replaced. Checkpoint codes can be used by Lenovo Support for further troubleshooting. See the Hardware Maintenance Manual for more information about checkpoint codes.

v Reset button: Press this button to reset the server and run the power-on

self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button. The reset button is in the lower right-hand corner of the diagnostics panel.

For more information about EasyLED diagnostics, see the Hardware Maintenance Manual.

The following table lists the LEDs on the EasyLED diagnostics panel and suggested actions to solve the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

None, but the systemerror LED is lit.

An error has occurred and cannot be diagnosed, or the IMM has failed. The error is not represented by an EasyLED diagnostics LED.

Use the Setup utility to check the system-event log for information about the error.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

OVER SPEC

The server was shut down due to a power-supply overload condition on one of the power channels. The power supplies are using more power than the maximum rating.

1. If any of the 12v power channel error LEDs (A, B, C, D, E, or AUX) on the system board are lit also, see “Solving power problems” on page 143. (See “Power-supply LEDs” on page 50 for the location of the power channel error LEDs.)

2. Check the power supply LEDs for an error indication (AC LED and DC LED are not both lit, or the power-supply error LED is lit). Swap power supplies 1 and 2 with each other.

v If the error follows the power supply, replace the failed

power supply.

v If the error remains with the power bay, (trained service

technician only) replace the system board.

3. Remove optional devices from the server.

LOG An error message has been written to

the system-event log

Check the IMM system event log and the system-error log for information about the error. Replace any components that are

identified in the error logs. LINK Reserved. PS A power supply has failed.

1. Check the power supply LEDs for an error indication (AC LED and DC LED are not both lit). See “Power-supply LEDs” on page 50 for more information.

2. Make sure that the failing power supply is correctly seated.

3. Replace the failed power supply.

PCI An error has occurred on a PCI bus or

on the system board. An additional LED will be lit next to a failing PCI slot.

1. Check the LEDs on the PCI slots to identify the component that is causing the error.

2. Check the system-event log for information about the error.

3. If you cannot isolate the failing adapter through the LEDs and the information in the system-event log, remove one adapter at a time from the failing PCI bus, and restart the server after each adapter is removed.

4. Call for service.

™

The service processor (the IMM) has failed.

1. Remove power from the server; then, reconnect the server to power and restart the server.

2. Update the firmware on the IMM.

3. Call for service

FAN A fan has failed, is operating too slowly,

or has been removed. The TEMP LED

Replace the failing fan, which is indicated by a lit LED near the fan connector on the system board.

might also be lit.

TEMP The system temperature has exceeded

a threshold level. A failing fan can cause the TEMP LED to be lit.

1. Check the error log to identify where the over-temperature condition was measured. If a fan has failed, replace it.

2. Make sure that the room temperature is not too high. See Table 1 on page 19 for temperature information.

3. Make sure that the air vents are not blocked.

4. Call for service.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

MEM When only the MEM LED is lit, a

memory error has occurred.

When the MEM and CNFG LEDs are lit, the memory configuration is not valid.

1. Determine whether the CNFG LED is also lit. If it is, run the memory test exerciser to isolate the problem (see Hardware Maintenance Manual for more information).

a. If the test reports that a memory error has occurred,

replace the failing DIMM, which is indicated by the lit LED on the system board.

b. If the test reports the memory configuration is invalid,

repopulate the DIMMs to a supported configuration.

2. If the CNFG LED is not lit, one of the following conditions should be present:

v The server did not boot and a failing DIMM LED is lit.

a. Check for a PFA log event in the System Event Log

(SEL) b. Reseat the DIMM. c. If the problem remains, move the DIMM to a different

slot.

1) If the DIMM LED lights up on the system board that corresponds to this new DIMM socket, replace the DIMM.

2) If the DIMM LED lights up on the system board that corresponds to the original DIMM socket, replace the system board (trained service technician only).

v The server booted and the failing DIMM is disabled and

the LED is lit. a. If the LEDs are lit by two DIMMs, check the System

Event Log for PFA on one of the DIMMs, then replace that DIMM. Otherwise, replace both DIMMs.

b. If the LED is lit by only one DIMM, replace that

DIMM.

c. Re-enable the DIMM sockets in the server firmware

settings.

NMI A nonmaskable interrupt has occurred,

Check the system-event log for information about the error.

or the NMI button has been pressed.

CNFG A hardware configuration error has

occurred. (This LED is used with the MEM and the CPU LEDs.)

Chapter 5. Diagnostics 49

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

CPU When only the CPU LED is lit, a

microprocessor has failed.

When the CPU and CNFG LEDs are lit, the microprocessor configuration is not valid.

VRM Reserved. DASD A hard disk drive error has occurred. A

hard disk drive has failed or is missing.

RAID Reserved BRD An error has occurred on the system

board.

1. Determine whether the CNFG LED is also lit. If the CNFG LED is not lit, a microprocessor has failed.

a. Make sure that the failing microprocessor, which is

indicated by a lit LED on the system board, is installed correctly. See the Hardware Maintenance Manual for information about installing a microprocessor.

b. If the failure remains, call service.

2. If the CNFG LED is lit, then an invalid microprocessor configuration has occurred.

a. Make sure that the microprocessors are compatible with

each other. They must match in speed and cache size. To compare the microprocessor information, run the Setup utility and select System Information, then select System Summary, and then select Processor Details.

b. (Trained service technician only) Replace an

incompatible microprocessor.

c. If the failure remains, call for service.

1. Check the LEDs on the hard disk drives for the drive with a lit status LED and reseat the hard disk drive.

2. Reseat the hard disk drive backplane.

3. Remove and reinstall the hard disk drive backplanes.

4. Replace the hard disk drive backplane for the failing drive or drives.

5. Call for service.

1. Check the LEDs on the system board to identify the component that is causing the error.

2. Check the system-event log for information about the error.

3. Replace any failed or missing replaceable components, such as the battery or PCI riser-card assembly.

4. If a voltage regulator has failed, replace the system board.

Power-supply LEDs

The following minimum configuration is required for the DC LED on the power supply to be lit:

v Power supply v Power cord

The following minimum configuration is required for the server to start:

v One microprocessor v One 1 GB DIMM per microprocessor on the system board v One power supply

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The following illustration shows the locations of the power-supply LEDs.

The following table describes the problems that are indicated by various combinations of the ac power-supply LEDs and the power-on LED on the operator information panel and suggested actions to correct the detected problems.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Power-supply LEDs

Description Action NotesAC DC Error

Off Off Off No ac power to

the server or a problem with the ac power source.

Off Off On No ac power to

the server or a problem with the ac power source and the power supply had detected an internal problem.

Off On Off Faulty power

supply

Off On On Faulty power

supply

On Off Off Power supply not

fully seated, faulty system board, or faulty power supply

On Off On Faulty power

supply On On Off Normal operation On On On Power supply is

faulty but still

operational

1. Check the ac power to the server.

2. Make sure that the power cord is connected to a functioning power source.

1. Replace the power supply.

2. Make sure that the power cord is connected to a functioning power source.

Replace the power supply.

1. Reseat the power supply.

2. If the 240V Failure LED on the system board is lit, have the system board replaced.

3. If the 240V Failure LED on the system board is not lit, replace the power supply.

Replace the power supply.

Normal condition when no ac power is present.

This only happens when a second power supply is providing power to the server.

Typically indicates a power supply is not fully seated.

Server power features

When the server is connected to a power source but is not turned on, the operating system does not run, and all core logic except for the Integrated Management Module (IMM) is shut down; however, the server can respond to requests from the IMM, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to power but is not turned on.

Turning on the server

Approximately 3 minutes after the server is connected to power, the power-control button becomes active, and one or more fans might start running to provide cooling while the server is connected to power. You can turn on the server and start the

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operating system by pressing the power-control button. If a power failure occurs while the server is turned on, the server will restart automatically when power is restored.

For 32-bit operating systems only: Some memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options.

Turning off the server

When you turn off the server and leave it connected to power, the server can respond to requests from the IMM, such as a remote request to turn on the server. While the server remains connected to power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source. Important: To view the error LEDs on the system board, leave the server connected to a power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

The server can be turned off in any of the following ways: v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v The IMM can turn off the server as an automatic response to a critical system

failure.

v You can turn off the server through a request from the IMM.

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Diagnostic programs, messages, and error codes

The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages are displayed on the screen and are saved in the test log. A diagnostic text message indicates that a problem has been detected and provides the action you should take as a result of the text message.

Make sure that the server has the latest version of the diagnostic programs. To download the latest version, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

3. From Family list, select ThinkServer, and click Continue.

4. Click Downloads and drivers to download firmware updates.

Utilities are available to reset and update the code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs. For more information and to download the utilities, go to http://www.lenovo.com/support.

Running the diagnostic programs

To run the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt Press F2 for Dynamic System Analysis (DSA) is displayed, press F2.

Note: The Preboot DSA diagnostic program might appear to be unresponsive

for an unusual length of time when you start the program. This is normal operation while the program loads.

4. Optionally, select Exit to DSA to exit from the stand-alone memory diagnostic program.

Note: After you exit from the stand-alone memory diagnostic environment, you

must restart the server to access the stand-alone memory diagnostic environment again.

5. Select gui to display the graphical user interface, or select cmd to display the DSA interactive menu.

6. Follow the instructions on the screen to select the diagnostic test to run.

If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software.

A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

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Exception: If there are multiple error codes or diagnostics LEDs that indicate a

microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Solving Microprocessor problems” on page 144 for information about diagnosing microprocessor problems.

If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

Aborted: The test could not proceed because of the server configuration.

Additional information concerning test failures is available in the extended diagnostic results for each test.

Viewing the test log

To view the test log when the tests are completed, type the view command in the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer DSA collections to an external USB device, type the copy command in the DSA interactive menu.

Diagnostic messages

The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems. Follow the suggested actions in the order in which they are listed in the action column.

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Table 3. DSA diagnostic messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

089-801-xxx CPU CPU

Stress Test

089-801-xxx (continued)

Aborted Internal

program error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

3. Run the test again.

4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/support/ docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if necessary to recover from a hung state.

7. Run the test again.

(Continued on the next page)

8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor ( see “Removing a microprocessor and heat sink” on page 216 and “Installing a microprocessor and heat sink” on page 218).

9. If the failure remains, collect the data from the DSA event log and send it to Lenovo service. For information about contacting and sending data to Lenovo, see http://www.ibm.com/ support/ docview.wss?uid=psg1SERVCALL.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

089-802-xxx CPU CPU

Stress Test

Aborted System

resource availability error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

3. Run the test again.

5. Run the test again.

6. Turn off and restart the system if necessary to recover from a hung state.

7. Run the test again.

8. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/support/ docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

9. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

089-802-xxx CPU CPU

Stress Test

089-901-xxx CPU CPU

Stress Test

Aborted System

resource availability error.

Failed Test failure.

10. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor ( see “Removing a microprocessor and heat sink” on page 216 and “Installing a microprocessor and heat sink” on page 218).

11. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/ docview.wss?uid=psg1SERVCALL.

1. Turn off and restart the system if

necessary to recover from a hung state.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

3. Run the test again.

4. Make sure that the system firmware is

at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/support/ docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if

necessary to recover from a hung state.

7. Run the test again.

(Continued on the next page)

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

089-901-xxx (continued)

8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor ( see “Removing a microprocessor and heat sink” on page 216 and “Installing a microprocessor and heat sink” on page 218).

9. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/ docview.wss?uid=psg1SERVCALL.

166-801-xxx RMM 12C Test Aborted RMM 12C test

canceled: the RMM returned an incorrect response length.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

5. Make sure that the RMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-802-xxx RMM 12C Test Aborted RMM 12C test

canceled: the test cannot be completed for an unknown reason.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the BMC.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-803-xxx RMM 12C Test Aborted RMM 12C test

canceled: the node is busy; try later.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-804-xxx BMC BMC 12C

Test

Aborted BMC 12C test

canceled: invalid command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the BMC.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

5. Make sure that the BMC firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-805-xxx RMM 12C Test Aborted RMM 12C test

canceled: invalid command for the given LUN.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-806-xxx RMM 12C Test Aborted RMM 12C test

canceled: timeout while processing the command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-807-xxx RMM 12C Test Aborted RMM 12C test

canceled: out of space.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the BMC.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-808-xxx RMM 12C Test Aborted RMM 12C test

canceled: reservation canceled or invalid reservation ID.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

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Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-809-xxx RMM 12C Test Aborted RMM 12C test

canceled: request data was truncated.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 67

Page 76

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-810-xxx RMM 12C Test Aborted RMM 12C test

canceled: request data length is invalid.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

68 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 77

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-811-xxx RMM 12C Test Aborted RMM 12C test

canceled: request data field length limit is exceeded.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 69

Page 78

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-812-xxx RMM 12C Test Aborted RMM 12C Test

canceled a parameter is out of range.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

70 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 79

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-813-xxx RMM 12C Test Aborted RMM 12C test

canceled: cannot return the number of requested data bytes.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 71

Page 80

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-814-xxx RMM 12C Test Aborted RMM 12C test

canceled: requested sensor, data, or record is not present.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

72 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 81

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-815-xxx RMM 12C Test Aborted RMM 12C test

canceled: invalid data field in the request.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 73

Page 82

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-816-xxx RMM 12C Test Aborted RMM 12C test

canceled: the command is illegal for the specified sensor or record type.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

74 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 83

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-817-xxx RMM 12C Test Aborted RMM 12C test

canceled: a command response could not be provided.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 75

Page 84

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-818-xxx RMM 12C Test Aborted IMM 12C test

canceled: cannot execute a duplicated request.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

76 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 85

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-819-xxx RMM 12C Test Aborted RMM 12C test

canceled: a command response could not be provided; the SDR repository is in update mode.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

166-820-xxx RMM 12C Test Aborted RMM 12C test

canceled: a command response could not be provided; the device is in firmware update mode.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

6. Run the test again.

Chapter 5. Diagnostics 77

Page 86

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-821-xxx RMM 12C Test Aborted RMM 12C test

canceled: a command response could not be provided; RMM initialization is in progress.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

78 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 87

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-822-xxx RMM 12C Test Aborted RMM 12C test

canceled: the destination is unavailable.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 79

Page 88

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-823-xxx RMM 12C Test Aborted RMM 12C test

canceled: cannot execute the command; insufficient privilege level.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

80 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 89

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-824-xxx RMM 12C Test Aborted RMM 12C test

canceled: cannot execute the command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA.

6. Run the test again.

Chapter 5. Diagnostics 81

Page 90

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-901-xxx RMM I2C Test Failed The RMM

indicates a failure in the H8 bus (Bus

0).

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

5. Make sure that the RMM firmware is at the latest level. The installed firmware level is shown in the DSA diagnostic event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware.

6. Run the test again.

7. Remove power from the system.

8. (Trained service technician only) Reseat the system board.

9. Reconnect the system to power and turn on the system.

10. Run the test again.

82 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 91

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-902-xxx RMM I2C Test Failed The RMM

indicates a failure in the light path bus.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the RMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Disconnect the system from the power source.

8. Reseat the light path card.

9. Reconnect the system to the power source.

10. Run the test again.

11. Disconnect the system from the power source.

12. (Trained service technician only) Reseat the system board.

13. Reconnect the system to the power source.

14. Run the test again.

Chapter 5. Diagnostics 83

Page 92

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-903-xxx RMM I2C Test Failed The RMM

indicates a failure in the DIMM bus (Bus

2).

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA diagnostic

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

http://www.ibm.com/support/

docview.wss?uid=psg1 MIGR-4JTS2T

and select your system to display a

matrix of available firmware. f. Run the test again. g. Disconnect the system from the power

source. h. Replace the DIMMs one by one and

test after each replacement. i. Reconnect the system to the power

source. j. Run the test again. k. Disconnect the system from the power

source. l. Reseat all the DIMMs. m. (Trained service technician only)

Reseat the system board.

n. Reconnect the system to the power

source. o. Run the test again.

84 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 93

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-904-xxx RMM 12C Test Failed The RMM

indicates a failure in the power supply bus (Bus 3).h

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

diagnostic code, go to

http://www.ibm.com/support/

docview.wss?uid=psg1SERV-DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again. g. Disconnect the system from the power

source. h. Reseat the power supply backplane. i. Reconnect the system to the power

source. j. Run the test again. k. Disconnect the system from the power

source.

l. (Trained service technician only)

Reseat the system board. m. Reconnect the system to power and

turn on the system.

n. Run the test again.

Chapter 5. Diagnostics 85

Page 94

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-905-xxx RMM I2C Test Failed The RMM

indicates a failure in the HDD bus (Bus

4).

a. Ignore the error if the hard disk drive

backplane is not installed.

b. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

c. After 45 seconds, reconnect the

system to the power source and turn

on the system. d. Run the test again. e. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. f. Make sure that the RMM firmware is at

the latest level. The installed firmware level is shown in the DSA diagnostic event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available

firmware. g. Run the test again. h. Disconnect the system from the power

source.

i. Reconnect the system to the power

source and turn on the system. j. Run the test again.

86 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 95

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-906-xxx RMM 12C Test Failed The RMM

indicates a failure in the memory configuration bus (Bus 5).

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA diagnostic

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

http://www.ibm.com/support/

docview.wss?uid=psg1 MIGR-4JTS2T

and select your system to display a

matrix of available firmware. f. Run the test again. g. Disconnect the system from the power

source. h. (Trained service technician only)

Reseat the system board. i. Reconnect the system to the power

source and turn on the system.

j. Run the test again.

Chapter 5. Diagnostics 87

Page 96

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-907-xxx RMM 12C Test Failed The IMM

indicates a failure in the power backplane bus.

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again. g. Remove power from the system. h. Reseat all connections to the power

backplane. i. Reconnect the system to power and

turn on the system.

j. Run the test again.

88 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 97

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-908-xxx RMM 12C Test Failed The RMM

indicates a failure in the microprocessor bus.

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again.

Chapter 5. Diagnostics 89

Page 98

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-909-xxx RMM 12C Test Failed The IMM

indicates a failure in the hard disk drive bus.

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again. g. Remove power from the system. h. Reseat all connections in the hard disk

subsystem, which can include hard

disk drives, SCSI or SAS cables, a

hard disk backplane, and a hard disk

drive or RAID controller. i. Reconnect the system to power and

turn on the system.

j. Run the test again

90 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Page 99

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-910-xxx RMM 12C Test Failed The RMM

indicates a failure in the PCIe and light path diagnostics bus.

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again. g. Remove power from the system. h. Check the operator information panel

cabling at both ends for loose or

broken connections or damage to the

cable. Replace the operator

information panel cable if it is

damaged. i. Reconnect the system to power and

turn on the system.

j. Run the test again

Chapter 5. Diagnostics 91

Page 100

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message number Component Test State Description Action

166-911-xxx RMM 12C Test Failed The RMM

indicates a failure in the memory bus.

a. Turn off the system and disconnect it

from the power source. You must disconnect the system from ac power to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system. c. Run the test again. d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

support/docview.wss?uid=psg1SERV-

DSA. e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

support/docview.wss?uid=psg1

MIGR-4JTS2T and select your system

to display a matrix of available

firmware. f. Run the test again. g. If the reported memory size is the

same as the installed memory size,

complete the following steps.

1) Turn off the system and disconnect it from the power source.

2) Reseat all the memory DIMMs (see “Removing a memory module (DIMM)” on page 186 and “Installing a DIMM” on page 192).

3) Reconnect the system to the power source and turn on the system.

4) Run the test again.

5) If the problem remains, continue with the next step.

92 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Lenovo 3779, 3797, 3729, 3798 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1. About this manual

Important Safety Information

Important information about replacing RoHS compliant FRUs

Turkish statement of compliance

Chapter 2. Safety information

Guidelines for trained service technicians

Inspecting for unsafe conditions

Guidelines for servicing electrical equipment

Safety statements

Installation guidelines

System reliability guidelines

Working inside the server with the power on

Handling static-sensitive devices

Chapter 3. General information

Introduction

Features and technologies

Specifications

Software

EasyStartup

EasyManage

Chapter 4. General Checkout

Diagnosing a problem

Undocumented problems

Chapter 5. Diagnostics

Diagnosing a problem

Undocumented problems

Diagnostic tools

POST

Error logs

Viewing error logs from the Server Configuration and Boot Management program

Viewing the RMM system event log from the diagnostic programs

Clearing the error logs

POST error codes

Checkout procedure

About the checkout procedure

Performing the checkout procedure

Checkpoint codes

Light path diagnostics

Remind button

Light path diagnostics LEDs

EasyLED diagnostics panel

Power-supply LEDs

Server power features

Turning on the server

Turning off the server

Diagnostic programs, messages, and error codes

Running the diagnostic programs

Diagnostic text messages

Viewing the test log

Diagnostic messages