Lenovo 3779, 3797, 3729, 3798 User Manual

Hardware Maintenance Manual

ThinkServer RD220 Types 3797, 3798, 3779, and 3729

ThinkServer RD220 Types 3729, 3779 , 3797 , and 3798

Hardw are Maintenance Man ual

Note: Before using this information and the product it supports, read the general information in “Notices,” on page 247 and the

Warranty and Support Information document on the ThinkServer Documentation DVD.

Second Edition (November 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Chapter 1. About this manual ...................1

Important Safety Information ....................1

Important information about replacing RoHS compliant FRUs ........1

Turkish statement of compliance ...................2

Chapter 2. Safety information ...................3

Guidelines for trained service technicians ...............4

Inspecting for unsafe conditions ..................4

Guidelines for servicing electrical equipment .............4

Safety statements ........................6

Installation guidelines ......................11

System reliability guidelines ...................12

Working inside the server with the power on .............13

Handling static-sensitive devices .................13

Chapter 3. General information ..................15

Introduction ..........................15

Features and technologies ....................15

Specifications .........................18

Software ...........................20

EasyStartup .........................20

EasyManage.........................20

Chapter 4. General Checkout ...................21

Diagnosing a problem ......................21

Undocumented problems .....................24

Chapter 5. Diagnostics .....................25

Diagnosing a problem ......................25

Undocumented problems .....................28

Diagnostic tools ........................28

POST ............................29

Error logs ..........................30

POST error codes.......................32

Checkout procedure .......................39

About the checkout procedure ..................39

Performing the checkout procedure ................40

Checkpoint codes ........................41

Light path diagnostics ......................41

Remind button ........................44

Light path diagnostics LEDs ...................44

EasyLED diagnostics panel ....................46

Power-supply LEDs .......................50

Server power features ......................52

Turning on the server .....................52

Turning off the server .....................53

Diagnostic programs, messages, and error codes ............54

Running the diagnostic programs .................54

Diagnostic text messages ....................55

Viewing the test log ......................55

Diagnostic messages .....................55

Tape alert flags ........................133

Recovering the UEFI code ....................134

System event/error log messages .................136

Solving power problems .....................143

Hard disk drive problems.....................144

Solving Microprocessor problems..................144

Solving Ethernet controller problems ................144

Solving undetermined problems ..................145

Problem determination tips ....................146

Calling IBM for service .....................147

Chapter 6. Removing and installing FRUs .............149

Locations ..........................149

Front view .........................149

Operator information panel ...................150

System-board internal connectors ................150

System-board external connectors ................151

System-board switches and jumpers ...............152

System-board LEDs .....................154

SAS riser-card connectors and LEDs ...............155

PCI riser-card adapter connectors ................155

PCI riser-card assembly LEDs ..................156

Installing optional devices and replacing FRUs .............156

Major components of the server .................156

Removing the cover .....................159

Installing the server cover ...................160

Removing the operator information panel assembly ..........160

Installing the operator information panel assembly ..........161

Removing a SAS hard disk drive backplane .............161

Installing a SAS hard disk drive backplane .............163

Internal cable routing and connectors ...............163

Removing a PCI riser-card assembly ...............167

Installing a PCI riser-card assembly................168

Removing a PCI adapter from a PCI riser-card assembly ........170

Installing a PCI adapter in a PCI riser-card assembly .........171

Removing an Ethernet adapter .................173

Installing an Ethernet adapter ..................174

Storing the full-length-adapter bracket ...............174

Removing the microprocessor 2 air baffle..............175

Installing the microprocessor 2 air baffle ..............176

Removing the DIMM air baffle ..................177

Installing the DIMM air baffle ..................178

Removing a PCI adapter ....................179

Installing a PCI adapter ....................180

Installing the full-length-adapter bracket ..............183

Storing the full-length-adapter bracket ...............184

Removing a virtual media key ..................185

Installing a virtual media key ..................185

Removing a memory module (DIMM) ...............186

Installing a memory module ...................187

Removing a hot-swap power supply................193

Installing a hot-swap power supply ................194

Removing a hot-swap fan ...................196

Installing a hot-swap fan

Removing the fan bracket ...................198

Installing the fan bracket ....................200

Removing the SAS riser card and controller assembly .........200

Installing the SAS riser card and controller assembly .........202

....................197

iv ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Removing a SAS controller from the SAS riser card ..........203

Installing a SAS controller on the SAS riser card ...........204

Moving the SAS-controller retention bracket.............206

Removing a SAS controller battery from the remote battery tray .....207

Installing a SAS controller battery on the remote battery tray ......209

Removing a hot-swap hard disk drive ...............211

Installing a hot-swap hard disk drive................211

Removing a CD-RW/DVD drive .................213

Installing a CD-RW/DVD drive ..................214

Removing a tape drive ....................214

Installing a tape drive .....................215

Removing a microprocessor and heat sink .............216

Installing a microprocessor and heat sink..............218

Removing the battery .....................221

Installing the battery .....................222

Removing a heat-sink retention module ..............224

Installing a heat-sink retention module ...............224

Removing the system board ..................225

Installing the system board ...................226

Completing the installation ...................227

Chapter 7. Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and

3798 ...........................231

Replaceable server components ..................231

Consumable parts ......................243

Power cords .........................244

Appendix. Notices .......................247

Trademarks..........................248

Important notes ........................248

Product recycling and disposal ..................249

Battery return program .....................250

Electronic emissions notices ...................251

Federal Communications Commission (FCC) statement ........251

Industry Canada Class A emission compliance statement ........252

Avis de conformité à la réglementation d'Industrie Canada .......252

Australia and New Zealand Class A statement ............252

United Kingdom telecommunications safety requirement ........252

European Union EMC Directive conformance statement ........252

German Class A compliance statement ..............252

Japanese Voluntary Control Council for Interference (VCCI) statement 253

Japanese recycling statements .................254

Taiwanese Class A warning statement ...............255

Chinese Class A warning statement................255

Korean Class A warning statement ................255

Contents v

vi ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 1. About this manual

This Hardware Maintenance Manual contains information to help you solve problems that might occur in your server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

The most recent version of this document is available at http://www.lenovo.com/ support.

Before servicing a Lenovo product, be sure to read the Safety Information. See Chapter 2, “Safety information,” on page 3.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d’exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″ oder ″VORSICHT″ in dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este manual antes de seguir las instrucciones.

Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market and sold in the European Union after June 2006. Products on the market before June 2006

are not required to have RoHS compliant parts. If the parts are not compliant originally, replacement parts can also be noncompliant, but in all cases, if the parts are compliant, the replacement parts must also be compliant.

Note: RoHS and non-RoHS FRU part numbers with the same fit and function are

identified with unique FRU part numbers.

Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant parts.

RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or after June, 2006, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006

Current or original part

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS Non-RoHS Can be RoHS Non-RoHS Can sub to RoHS RoHS Must be RoHS

Replacement FRU Current or original

part

Replacement FRU

Note: A direct substitution is a part with a different FRU part number that is

automatically shipped by the distribution center at the time of order.

Turkish statement of compliance

The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Türkiye EEE Yönetmeliğine Uygunluk Beyanı

Bu Lenovo ürünü, “Elektrik ve Elektronik Eşyalarda Bazı Zararlı Maddelerin Kullanımının Sınırlandırılmasına Dair Yönetmelik (EEE)” direktiflerine uygundur.

EEE Yönetmeliğ

T.C. Çevre ve Orman Bakanlığı'nın

ine Uygundur.

2 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 2. Safety information

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in a Lenovo product that you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-Lenovo alterations or attachment of non-Lenovo features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type. v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

4 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Chapter 2. Safety information 5

Safety statements

Important:

Attention: Use No. 26 AWG or larger UL-listed or CSA certified

telecommunication line cord.

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled ″Statement 1,″ translations for that caution statement are in the Safety Information document under ″Statement 1.″

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

6 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Chapter 2. Safety information 7

Statement 2:

CAUTION: When replacing the lithium battery, use only a type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

8 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Chapter 2. Safety information 9

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

10 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system

whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Installation guidelines

Before you install optional devices, read the following information: v Read the safety information that begins on page 3, and the guidelines in this

section. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, complete the following steps:

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

Chapter 2. Safety information 11

3. From Family list, select ThinkServer, and click Continue.

4. Click Downloads and drivers to download firmware updates.

5. Click User’s guides and manuals for documentation.

v Before you install optional hardware, make sure that the server is working

correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, refer to the “Diagnosing a problem” on page 25 for diagnostic information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions: – Make sure that you can stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available. v To view the error LEDs on the system board and internal components, leave the

server connected to power.

v You do not have to turn off the server to install or replace hot-swap fans,

redundant hot-swap ac power supplies, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing adapter cables or non-hot-swap optional devices or components.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.lenovo.com/

thinkserver.

System reliability guidelines

To help ensure proper system cooling and system reliability, make sure that the following requirements are met:

12 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan within 48 hours. v You have replaced a hot-swap fan within 30 seconds of removal. v You have replaced a hot-swap drive within 2 minutes of removal. v You do not operate the server without the air baffles installed. Operating the

server without the air baffles might cause the microprocessors to overheat.

v Microprocessor 2 air baffle and DIMM air baffle are installed. v The EasyLED diagnostics panel is not pulled out of the server.

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that could fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

Chapter 2. Safety information 13

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal surface on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

14 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 3. General information

This chapter provides general information that applies to all machine types supported by this publication.

Introduction

The four types of replaceable components are: v Consumables: Purchase and replacement of consumables (components, such

as batteries and printer cartridges, that have depleting life) is your responsibility. If Lenovo acquires or installs a consumable component at your request, you will be charged for the service. For a list of consumable parts, see http://www.lenovo.com/support.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For a list of replaceable components for the server, go to: http://www.lenovo.com/support

Features and technologies

The RD220 server offers the following features and technologies:

v UEFI-compliant server firmware

UEFI replaces the basic input/output system (BIOS) and defines a standard interface between the operating system, platform firmware, and external devices. UEFI-compliant servers are capable of booting UEFI-compliant operating systems, BIOS-based operating systems, and BIOS-based adapters as well as UEFI-compliant adapters.

Note: This server does not support DOS.

v Integrated Management Module

The Integrated Management Module (IMM) combines service processor functions, video controller, and (when IMM Premium is installed) remote presence function in a single chip. The IMM provides advanced service-processor control, monitoring, and alerting function. If an environmental condition exceeds a threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records the error in the event log, and alerts you to the problem. IMM Premium provides a virtual presence capability for remote server management capabilities. The IMM provides remote server management through industry-standard interfaces:

– Intelligent Platform Management Interface (IPMI) version 2.0 – Simple Network Management Protocol (SNMP) version 3 – Common Information Model (CIM) – Web browser

v Remote presence capability and blue-screen capture

IMM Premium is required to enable the remote presence and blue-screen capture features. The remote presence feature provides the following functions:

– Remotely viewing video with graphics resolutions up to 1280 x 1024 at 75 Hz,

regardless of the system state

– Remotely accessing the server, using the keyboard and mouse from a remote

client

– Mapping the CD or DVD drive, diskette drive, and USB flash drive on a

remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server

– Uploading a diskette image to the IMM memory and mapping it to the server

as a virtual drive

The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture to assist in determining the cause of the hang condition.

v IBM

Advanced Settings Utility (ASU) program

Use this program as an alternative to the UEFI Setup Utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the server to access the UEFI Setup Utility program.

v Preboot diagnostics programs

The preboot diagnostics programs are stored on the integrated USB memory. It collects and analyzes system information to aid in diagnosing server problems. The diagnostics programs collect the following information about the server:

– System configuration – Network interfaces and settings – Installed hardware – EasyLED diagnostics status – Service processor status and configuration – Vital product data, firmware, and UEFI (formerly BIOS) configuration – Hard disk drive health – RAID controller configuration – Event logs for RAID controllers and service processors The diagnostics programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to service and support. Additionally, you can view the information locally through a generated text report file. You can also copy the log to a removable media and view the log from a Web browser.

For additional information about preboot diagnostics programs, see the Hardware Maintenance Manual.

v EasyStartup DVD

The ThinkServer EasyStartup program guides you through the configuration of the hardware, the RAID controller, and the installation of the operating system and device drivers.

v EasyManage DVD

The EasyManage program helps you manage and administer your servers and clients through remote problem notification as well as monitoring and alerting.

v Integrated network support

16 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

The server comes with two integrated Broadcom Gigabit Ethernet controllers, which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network.

v Large data-storage and hot-swap capability

The server supports up to eight or twelve 2.5-inch hot-swap hard disk drives in the hot-swap bays (depending on the model and optional devices installed). With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.

v EasyLED diagnostics

EasyLED diagnostics provides LEDs to help you diagnose problems. For more information, see “EasyLED diagnostics panel” on page 46

v Memory mirroring

Memory mirroring improves the availability of memory by writing information to the main memory and redundant locations in a mirrored pair of DIMMs.

v Large system-memory capacity

The memory bus supports up to 128 GB of system memory. The memory controller supports error correcting code (ECC) for up to 16 industry-standard PC3-10600R-999 (single-rank or dual-rank), 800, 1067, and 1333 MHz, DDR3 (third-generation double-data-rate), registered, synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs).

v PCI adapter capabilities

The server supports up to four PCI interface slots. For more information, see “Installing a PCI adapter” on page 180.

v Redundant connection

The addition of the optional Ethernet daughter card provides failover capability to a redundant Ethernet connection with the applicable application installed. If a problem occurs with the primary Ethernet connection and the optional Ethernet daughter card is installed on the server, all Ethernet traffic that is associated with the primary connection is automatically switched to the optional redundant Ethernet daughter card connection. If the applicable device drivers are installed, this switching occurs without data loss and without user intervention.

v Redundant cooling and power capabilities

The server supports three hot-swap fans, which provide redundant cooling. Redundant cooling enables continued operation if one of the fans fails. The server supports up to two 675-watt ac power supplies, which provide redundancy and hot-swap capability for a typical configuration. If the maximum load on the server is less than 675 watts and a problem occurs with one of the power supplies, the other power supply can meet the power requirements.

v RAID support

The server supports an internal RAID SAS Controller, which is required for you to use the hot-swap hard disk drives and to create redundant array of independent disks (RAID) configurations.

v TCP/IP offload engine (TOE) support

The Ethernet controllers in the server support TOE, which is a technology that offloads the TCP/IP flow from the microprocessors and I/O subsystem to increase the speed of the TCP/IP flow. When an operating system that supports TOE is running on the server and TOE is enabled, the server supports TOE operation. See the operating-system documentation for information about enabling TOE.

Note: As of the date of this document, the Linux

support TOE.

operating system does not

Chapter 3. General information 17

Specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO

9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

18 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 1. Features and specifications

Microprocessor:

v Dual Core or Quad Core Intel

with integrated memory controller and Quick Path Interconnect (QPI) architecture

v Designed for XBGA 1366 socket v Scalable up to four cores v 32 KB instruction cache, 32 KB data

cache, and 8 MB cache that is shared among the cores

v Support for up to two microprocessors v Support for Intel Extended Memory 64

Technology (EM64T)

Note:

v Use the Setup utility to determine the

type and speed of the microprocessors.

v For a list of supported microprocessors,

see http://www.lenovo.com/thinkserver

Memory:

v Sixteen DIMM connectors (eight per

microprocessor)

v Minimum: 1 GB DIMM per

microprocessor

v Maximum: 96 GB v Type: Registered ECC double-data-rate

3 (DDR3) -800, -1066, and -1033 DIMMs only (PC3–10600R-999, PC3–8500R-777)

v Sizes:

– 1 GB single-rank, 2 GB single-rank or

dual-rank, 4 GB dual-rank (PC3–10600R-999)

– 8 GB quad-rank (PC3–8500R-777)

Drives:

CD/DVD: SATA interface 24x CD-RW/ 8x DVD combination

Expansion bays:

Eight 2.5-inch SAS hot-swap hard disk drive bays with option to add 4 more

2.5-inch SAS hot-swap hard disk drive bays

Expansion slots:

v Two PCI Express riser cards with two

PCI Express x8 slots (x8 lanes) each, standard

v Support for the following optional riser

cards: – One PCI Express x16 slot (x16

lanes)

Xeon,

Hot-swap fans:

Three. Provide redundant cooling.

Hot-swap power supplies:

675 watts (100 - 240 V ac)

v Minimum: One v Maximum: Two - provide redundant

power

Size (2 U):

v Height: 85.2 mm (3.346 in.) v Depth: EIA flange to rear - 698 mm

(27.480 in.), Overall - 729 mm (28.701 in.)

v Width: With top cover - 443.6 mm

(17.465 in.), With front bezel - 482.0 mm (18.976 in.)

v Weight: approximately 21.09 kg (46.5

lb) to 29.03 kg (64 lb) depending upon configuration

Integrated functions:

v Integrated Management Module (IMM),

which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Dedicated or shared management

network connections

v Six-port Serial ATA (SATA) controller v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v One systems-management RJ-45 for

connection to a dedicated systems-management network

v Support for remote management

presence through an optional virtual media key

v One Broadcom dual-port 10/100/1000

Ethernet controller with TCP/IP Offload Engine (TOE) support (second identical Ethernet controller on an optional internal adapter card)

v One serial port, shared with the

Integrated Management Module (IMM)

v Four Universal Serial Bus (USB) ports

(two on front, two on rear of server), v2.0 supporting v1.1, plus one or more dedicated internal USB ports on the SAS riser card

v Two video ports (one on front and one

on rear of server) Note: Maximum video resolution 1600 x 1200 at 60Hz

v One SATA tape connector, one USB

tape connector, and one tape power connector on SAS riser card (some models)

Note: In messages and documentation, the term service processor refers to the Integrated Management Module (IMM)

Video controller:

v Matrox G200 video on system board v Compatible with SVGA and VGA v 8 MB DDR2 SDRAM video memory

RAID controller:

v ServeRAID

™

-BR10i SAS/SATA Controller that supports RAID levels 0, 1, 1E (standard)

v Upgradeable to ServeRAID-MR10i

SAS/SATA Controller, which supports RAID levels 0, 1, 5, 6, 10, 50, 60

Note: The RAID controllers are installed in a PCI Express x8 mechanical slot (x4 electrical); however, the controllers run at x4 bandwidth.

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to

95.0°F); altitude: 0 to 3050 m (10006 ft). Decrease system temperature by

0.75°C for every 1000-foot increase in altitude.

– Server off: 5° to 45°C (41.0° to

113.0°F); maximum altitude: 3050 m (10006 ft)

– Shipment: -40° to +60°C (-40° to

140°F); maximum altitude: 2133 m (7000 ft)

v Humidity:

– Server on: 20% to 80% – Server off: 8% to 80% – Shipment: 5% to 100%

Acoustical noise emissions:

v Declared sound power, idle: 6.3 bel v Declared sound power, operating: 6.5 bel

Heat output:

Approximate heat output in British thermal units (Btu) per hour: v Minimum configuration: 307 Btu per hour

(194 watts)

v Maximum configuration: 2662 Btu per

hour (675 watts)

Electrical input with hot-swap ac power supplies:

v Sine-wave input (50-60 Hz) required v Input voltage range automatically selected v Input voltage low range:

– Minimum: 100 V ac – Maximum: 240 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.12 kVA – Maximum: 0.78 kVA

Chapter 3. General information

Software

EasyStartup

EasyManage

Lenovo provides software to help get your server up and running.

The ThinkServer EasyStartup program simplifies the process of your RAID controller and installing supported Windows®and Linux operating systems and device drivers on your server.TheEasyStartup program is provided with your server on DVD. The DVD is self starting (bootable). The User Guide for the EasyStartup program is on the DVD and can be accessed directly from the program’s interface.

The ThinkServer EasyManage Core Server provides centralized hardware and software inventory management and secure automated system management through a centralized console. The ThinkServer EasyManage Agent enables other clients on the network to be managed by the centralized console. The ThinkServer EasyManage Core Server is supported on 32-bit Windows Server 2003 and 32-bit Windows Server 2008 products. TheThinkServer EasyManage Agent is supported on 32-bit and 64-bit Windows, Red Hat, and SUSE operating systems.

20 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 4. General Checkout

You can solve many problems without outside assistance by following the troubleshooting procedures in this Hardware Maintenance Manual and on the Lenovo Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v UEFI v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System error codes: See the Installation and User Guide for information

about a specific error code.

v See the Installation and User Guide for the location of the system-board

LEDs.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer’s Web site for documentation.

v Light path diagnostics LEDs: See the Installation and User Guide for

information about LEDs that are lit.

b. Collect system data.

Run Dynamic System Analysis (DSA) Preboot diagnostics program to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact Lenovo or an approved warranty service provider. See http://www.lenovo.com/support for the instructions to run the DSA Preboot program.

If you need to download the latest version of DSA Preboot, go to http://www.lenovo.com/support or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

2) Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click Downloads and drivers to download firmware updates.

For information about DSA command-line options, go to: http://www.lenovo.com/support

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by the UEFI firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.lenovo.com/thinkserver or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document. a) Go to: http://www.lenovo.com/support. b) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list. c) From Family list, select ThinkServer, and click Continue. d) Click Downloads and drivers to download firmware updates. When you click an update, an information page is displayed, including a

list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. See http://www.lenovo.com/support to verify that the server supports the

installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact Lenovo or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

22 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

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