Lenovo 33472YU, S230U User Manual

HardwareMaintenanceManual
ThinkPadS230u
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage89.
FirstEdition(September2012)
©CopyrightLenovo2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration “GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Aboutthismanual...........iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............2
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
Chapter2.Importantservice
information..............21
StrategyforreplacingFRUs.........21
Strategyforreplacingaharddiskdrive,a solid-statedrive,oranmSATAsolid-state
drive.................22
Importantnoticeforreplacingasystem
board................22
Howtouseerrormessage........22
StrategyforreplacingFRUsforCTO,CMV ,and
GAV...................22
Productdenition............22
FRUidenticationforCTO,CMV ,andGAV
products...............23
Chapter3.Generalcheckout.....25
Whattodorst..............25
Checkoutguide..............26
LenovoSolutionCenter.........26
Quicktestprograms...........26
UEFIdiagnosticprogram.........27
Bootablediagnosticprograms.......27
Powersystemcheckout...........28
Checkingtheacpoweradapter......28
Checkingoperationalcharging......29
Checkingthebatterypack........29
Checkingthebackupbattery.......29
Chapter4.Relatedservice
information..............31
RestoringthefactorycontentsbyusingRecovery
DiscSet.................31
UsingtheWindowsrecoveryprogramsonthe
Windows8operatingsystem.........32
Passwords................33
Power-onpassword...........33
Hard-diskpassword...........33
Supervisorpassword..........34
Howtoremovethepower-onpassword...34 Howtoremovethehard-diskpassword...34
Powermanagement............35
Sleepmode..............35
Hibernationmode...........35
Wirelessoffmode...........36
Symptom-to-FRUindex...........36
Numericerrorcodes..........36
Errormessages............38
No-beepsymptoms...........38
Beepsymptoms............38
LCD-relatedsymptoms.........39
Intermittentproblems..........39
Undeterminedproblems.........39
Chapter5.Statusindicators.....41
Chapter6.Specialkeys........43
Chapter7.Locations.........45
Locatingcomputercontrols,connectors,and
indicators.................45
Frontview...............45
Rearview...............46
Bottomview..............46
LocatingFRUsandCRUs..........46
MajorFRUsandCRUs..........48
LCDFRUs..............50
LookingupFRUinformation.........51
Chapter8.FRUreplacement
notices................53
Screwnotices...............53
Retainingserialnumbers...........54
Restoringtheserialnumberofthesystem
unit.................54
RetainingtheUUID...........55
ReadingorwritingtheECAinformation...55
Chapter9.Removingorreplacinga
FRU..................57
Beforeservicingthecomputer........58
Disablingthebuilt-inbattery.......58
RemovingtheSIMcard.........58
1010Harddiskdriveorsolid-statedrive....58
1020Keyboard..............60
1030PCIExpressMiniCardforwirelessLAN..62
©CopyrightLenovo2012
i
1040PCIExpressMiniCardforwirelessWANor
mSATAsolid-statedrive...........63
1050Keyboardbezel,backupbattery,andspeaker
assembly.................66
1060Batterypack.............69
1070Proximitysensors...........70
1080Thermalfanassemblyandharddiskdriveor
solid-statedriveconnector..........72
1090LCDunit...............73
1100DC-inconnector............77
1110Systemboardandbasecoverassembly..78
2010Buttonbezel.............81
2020LCDpanel..............81
2030Buttonboard.............82
2040Integratedcamera...........83
2050Hinge................84
2060Wirelessantennaassembly,LCDcable assembly,powercableassembly,andLCDrear
coverassembly..............86
AppendixA.Notices..........89
Electronicemissionsnotices.........90
Trademarks................90
iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad
ThinkPadS230u
MachineType3347
®
products.
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:
ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively. BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety information”onpage1andChapter2“Importantserviceinformation”onpage21.
©CopyrightLenovo2012
iii
ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea ThinkPadnotebookcomputer.
“Generalsafety”onpage1
“Electricalsafety”onpage2
“Safetyinspectionguide”onpage3
“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
“Groundingrequirements”onpage4
“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat
youthinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8 centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Attention:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan louversorcoverthemwithlabelsorstickers.
©CopyrightLenovo2012
1

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.
Important:
Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents. Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore: –Performingamechanicalinspection –Workingnearpowersupplies –Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions: –Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyoutoswitchoffthepower,if
necessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove rule,youcanpreventacurrentfrompassingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes. Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors, nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating placesinamachine: –Powersupplyunits –Pumps –Blowersandfans –Motorgenerators –Similarunitstolistedabove Thispracticeensurescorrectgroundingoftheunits.
•Ifanelectricalaccidentoccurs:
2HardwareMaintenanceManual
–Usecaution;donotbecomeavictimyourself. –Switchoffpower. –Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal electricalshock)
•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Poweroffthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.
b.Thepowercordshouldbetheauthorizedtypespeciedforyourcomputer.Goto:
http://www.lenovo.com/serviceparts-lookup.
c.Insulationmustnotbefrayedorworn.
4.Checkforcrackedorbulgingbatteries.
5.Removethecover.
6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany non-ThinkPadalterations.
7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror otherliquids,orsignsofreorsmokedamage.
8.Checkforworn,frayed,orpinchedcables.
9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto electrostaticdischarge(ESD.)ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects. ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe personhandlingthepartareallatthesamecharge.
Notes:
Chapter1.Safetyinformation3
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.EnsurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen youarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic servicerequirement.
Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•T raditionalChinese
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Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby thismanual:
“StrategyforreplacingFRUs”onpage21 –“Strategyforreplacingaharddiskdrive,asolid-statedrive,oranmSATAsolid-statedrive”onpage22 –“Importantnoticeforreplacingasystemboard”onpage22 –“Howtouseerrormessage”onpage22
“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage22 –“Productdenition”onpage22 –“FRUidenticationforCTO,CMV ,andGAVproducts”onpage23
Important:
•AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.T elephonenumbersfor LenovoSupportareavailableat: http://www.lenovo.com/support/phone
•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacements fortheLenovo http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

®
authorizedservicetechniciansareavailableinthefollowingsupportsite:
Beforereplacingparts:
Ensurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore completingtheserviceaction.
Todownloadsoftwarexes,drivers,andUEFIBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.EntertheproductnumberofthecomputerorpresstheRunAuto-Detectbuttononthescreen.
3.SelectDrivers&Software.
4.Followthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem, reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror. Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange. ReplaceonlytheFRUthatchangedthesymptoms.
©CopyrightLenovo2012
21
Attention:Thesetupcongurationonthecomputeryouareservicingmighthavebeencustomized.Running
AutomaticCongurationmightalterthesettings.Notethecurrentcongurationsettings(usingtheView Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

Strategyforreplacingaharddiskdrive,asolid-statedrive,oranmSA TA solid-statedrive

Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive.Thiswillcauseallcustomerdataon theharddisktobelost.Besurethatthecustomerhasacurrentbackupofthedatabeforedoingthistask.
Attention:Thedrivestartupsequenceinthecomputeryouareservicingmighthavebeenchanged.Be extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect drive,dataorprogramscanbeoverwritten.
IfthecomputerisequippedwithbothaharddiskdriveandanmSATAsolid-statedrive,donotusethe mSATAsolid-statedriveasabootabledevice.ThemSATAsolid-statedriveisusedforthe“cache”function andtosupporttheIntel solid-statedrivebythemselves.Otherwise,the“cache”functionwillnotworkandtheIntelRapidStart Technologycannotbeusedanymore.
Attention:EnsurethatyoupartitionthemSATAsolid-statedriveafterinstallingitonthecomputeryouare servicing.Otherwise,themSAT Asolid-statedrivewillnotfunctioncorrectly.Forinstructionsonhowto partitionanmSAT Asolid-statedrive,gotohttp://www.lenovo.com/support/msata-fru.
®
RapidStartTechnology.WerecommendthatusersdonotreplacethemSATA

Importantnoticeforreplacingasystemboard

Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan causedamagetothosecomponents,andmightcauseasystemmalfunction.
Attention:Whenhandlingasystemboard:
•Donotdropasystemboardorapplyanyexcessiveforcetoit.
•Avoidroughhandlingofanykind.
•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBallGridArray(BGA)chipset.

Howtouseerrormessage

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed, beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemightalsocausefalse errorcodes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU Indexforthecomputeryouareservicing.

StrategyforreplacingFRUsforCTO,CMV ,andGAV

Productdenition
DynamicCongureT oOrder(CTO)
ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabel, ProductEntitlementWarehouse(PEW),andeSupportwillloadtheseproductsasthe4-digitMTand3-digit model,wheremodel=“CTO”(Example:1829-CTO).
22HardwareMaintenanceManual
CustomModelVariant(CMV)
ThisisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit MTand3-digitmodelisprovidedtothecustomertoplaceorders(Example:1829-W15).ACMVisaspecial bidoffering.Therefore,itisNOTgenerallyannounced.
•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO” (Example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV model(Example:1829-W15).
•ThePEWrecordisthe4-digitMTand3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).
•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15 willbefoundontheeSupportsite.)
GeneralAnnounceVariant(GAV)
Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.The MTMportionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”, not“CTO”(Example:1829-F1U).Also,PEW,andeSupportwilllisttheseproductsunderthesamexed modelnumber.
FRUidenticationforCTO,CMV,andGAVproducts
TherearetwoinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV,andGAV products.ThesesourcesarePEWandeSupport.
UsingPEW
PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.
•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel, wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).
•PEWcanbeaccessedatthefollowingWebsite: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe returnedinthePEWrecordunderCOMPONENTINFORMA TION.
UsingeSupport
Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor ,LCD,andmemory)
eSupportcanbeusedtoviewthewarrantystatusofkeycommoditiesbuiltinaparticularmachineserial(this isthesamerecordfoundinPEW).eSupportcanbeaccessedathttp://www.lenovo.com/support.
Toviewthewarrantystatusofthekeycommoditiesonyourcomputer,dothefollowing:
1.Gotohttp://www.lenovo.com/support.
2.ClickWarranty&Services.
3.ClickCheckWarrantyStatus.
4.OntheWarrantyStatusLookuppage,clickPartsLookup.
5.T ypeyourmachinetypeandserialnumber,andthenclickSubmit.
FortheremainingFRUs(thecompletelistofFRUsattheMTmodellevel)
eSupportalsocanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.
Chapter2.Importantserviceinformation23
ToviewthecompletelistofFRUs,dothefollowing:
1.Gotohttp://www.lenovo.com/support.
2.ClickParts&Accessories.
3.ProvideyourproductinformationorclickLaunchtoautomaticallyidentifyyourproduct.
4.ClickProduct&PartsDetail.
5.OnthePRODUCTANDPARTSDETAILpage,clickPartsDetailtoviewthecompletelistofFRUs.
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