Lenovo 3000 C, 3000 N User Manual

Lenovo 3000 C Series and N Series Service

and Troubleshooting Guid e

Includes:

v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer

Lenovo 3000 C Series and N Series Service

and Troubleshooting Guid e

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Wireless related information in online Access Help and Appendix D, “Notices,” on page 45.

v Lenovo 3000 Regulatory Notice included in the package with this publication.

First Edition (July 2006)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).

Read first . . . . . . . . . . . . .v

Chapter 1. Finding information . . . . .1

This guide and other publications . . . . .1

Finding information with the Lenovo Care

button . . . . . . . . . . . . . .2

Chapter 2. Caring for your computer . . .3

Chapter 3. Solving computer problems . .7

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .10

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .13

A password problem . . . . . . . .14

Keyboard problems . . . . . . . .14

Standby or hibernation problems . . . .14

Computer screen problems . . . . . .15

Battery problems . . . . . . . . .17

A hard disk drive problem . . . . . .17

A startup problem . . . . . . . . .17

A fingerprint authentication problem . . .18

Read first

Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.

When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or any communication lines, so that they cannot be pinched by your machine or other objects, walked on, tripped over, or in any way be subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

To prevent damage to the hard disk and subsequent data loss, before moving your computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

vi Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called Lenovo CareSM, preinstalled on your computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preinstalled features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo

Care. Click Access Help.

Lenovo Care

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Lenovo Care, press the Lenovo Care button on your keyboard. For more information about using the Lenovo Care button, see “Finding information with the Lenovo Care button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your computer. Your computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Yo u are requested to install and use your computer in strict accordance with the local RF regulations.

Finding information with the Lenovo Care button

The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery

™

workspace, which runs

independently of the Windows operating system and is hidden from it.

2 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

Chapter 2. Caring for your computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer, or any other part that becomes hot

during operation, in contact with your lap or any part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v When the ac adapter is connected to an electrical outlet and your computer,

it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any

other electronic device, or any communication lines, so that they cannot be pinched by your machine or other objects, walked on, tripped over, or in any way be subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

Caring for your computer

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge.

your computer properly

Carry

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle

storage media and drives properly

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure only where needed on the device.

care in setting passwords

Take

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

important tips

Other

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

4 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

Caring for your computer

v Register your Lenovo products with Lenovo (refer to the We b page:

www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized Lenovo repair technician should disassemble and repair

your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.

– Memory Card, such as SD Card, Memory Stick, MultiMediaCard,

xD-Picture Card, and Memory Stick Pro card.

– Memory module

Cleaning

the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning

your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

Chapter 2. Caring for your computer 5

Caring for your computer

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning

your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

for the fingerprint reader

Care

The following actions could damage the fingerprint reader (in some models) or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

you notice any of the following conditions, gently clean the surface of the

If reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

6 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .10

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .13

A password problem . . . . . . . .14

Keyboard problems . . . . . . . .14

Standby or hibernation problems . . . .14

Computer screen problems . . . . . .15

Battery problems . . . . . . . . .17

A hard disk drive problem . . . . . .17

A startup problem . . . . . . . . .17

A fingerprint authentication problem . . .18

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1.

What safety precautions should I follow when using my computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my computer?

See “Read first” on page v, and also Chapter 2, “Caring for your computer,” on page 3 of this Guide. More tips can be found in the Preventing problems section in online Access Help.

What are the main hardware features of my new computer?

See the “Lenovo 3000 tour” section in online Access Help.

Where can I find the detailed specifications for my machine?

See www.lenovo.com/support

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

Refer to the Appendix B, “Customer Replaceable Units (CRUs),” on page 39 section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

Study the “Problem solving ” section in online Access Help. This Guide describes only problems that might prevent you from getting access to the online help system.

8 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 29 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 35.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 33.

Chapter 3. Solving computer problems 9

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the pointer to All Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the program.

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

If you are preparing to contact the Customer Support Center, be sure to print

the test log so that you can rapidly provide information to the help technician.

Attention

for Windows. To run PC-Doctor for Windows, do as follows:

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing this help system.

Error messages

The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. If your system displays one of the messages marked below with an asterisk (*), write down the message and contact your marketing representative. If your system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter BIOS Setup Utility and configure default settings or correct the error.

Code Message Description

0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check

to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.

0210 Stuck key Stuck key on keyboard.

0211 Keyboard error Keyboard not working.

10 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

Solving computer problems

Code Message Description

0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing

keyboard controller.

0213 Keyboard locked - Unlock

Unlock the system to proceed.

key switch

0220 Monitor type does not

Monitor type not correctly identified in Setup.

match CMOS - Run SETUP

0230* Shadow Ram Failed at

offset: nnnn

0231* System RAM Failed at

offset: nnnn

0232* Extended RAM Failed at

offset: nnnn

0250 System battery is

dead-Replace and run SETUP

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.

System RAM failed at offset nnnn of in the 64k block at which the error was detected.

Extended memory not working or not configured properly at offset nnnn.

The CMOS clock battery indicator shows the battery is dead. Charge the CMOS clock battery for more than 8 hours by connecting the ac adapter and run Setup to reconfigure the system.

0251 System CMOS checksum

bad - Default configuration use

System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter Setup and enter your own values. If the error persists, charge the system battery more than 8 hours by connecting the ac adapter, or contact your dealer.

0271 Check date and time

settings

0280 Previous boot incomplete -

Default configuration used

BIOS found date or time out of range and reset the Real

-Time Clock. May require setting legal date (1991-2099).

Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper Setup settings can also terminate POST and cause this error on the next boot. Run Setup and verify that the wait-state configuration is correct. This error is cleared the next time the system is booted.

0281 Memory Size found by

Memory size found by POST differed from CMOS.

POST differed from CMOS

02B0 02B1

Diskette drive A error Diskette drive B error

Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly.

02B2 Incorrect Drive A type -

Type of floppy drive A: not correctly identified in Setup.

run SETUP

Chapter 3. Solving computer problems 11

Solving computer problems

Code Message Description

02B3 Incorrect Drive B type - run

SETUP

02D0 System cache error - Cache

disabled

02F0 CPU ID CPU socket number for Multi-Processor error.

02F4* EISA CMOS not writable ServerBIOS2 test error: Cannot write to EISA CMOS.

02F5* DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA

02F6* Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI

02F7* Fail - Safe Timer NMI

Failed

N/A Device Address Conflict Address conflict for specified device.

N/A Allocation Error for :

device

N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM

N/A Invalid System

Configuration Data

N/A I/O device IRQ conflict

error.

N/A One or more I2O Block

Storage Devices were excluded from the Setup Boot menu

N/A Operating system not

found

N/A* Parity Check 1 nnnn Parity error found in the system bus. BIOS attempts to

N/A* Parity Check 2 nn Parity error found in the I/O bus. BIOS attempts to locate

Type of floppy drive B: not correctly identified in Setup.

RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may have to replace the cache. See your dealer. A disabled cache slows system performance considerably.

(Direct Memory Access) registers.

(Non-Maskable Interrupt).

ServerBIOS2 test error: Fail-Safe Timer takes too long.

Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory.

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict error.

There was not enough room in the IPL table to display all installed I2O block-storage devices.

Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified.

locate the address and display i on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted.

the address and display it on the screen. If it cannot locate the address, it displays ????.

12 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide

+ 44 hidden pages

Lenovo 3000 C, 3000 N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Read first

Chapter 1. Finding information

This guide and other publications

Finding information with the Lenovo Care button

Chapter 2. Caring for your computer

Chapter 3. Solving computer problems

Frequently asked questions

Diagnosing problems

Troubleshooting

Error messages