Lenovo 3000J 7393, 3000J 7394, 3000J 7388, 3000J 7387, 3000J 7395 User Manual

Hardware Maintenance Manual
Lenovo 3000 J Series

Types 7387, 7388, 7389, 7390, 7391, 7392,

7393, 7394, 7395, 7396, 7397, 7398

Lenovo 3000 J Series

Note: Before using this information and the product it supports, be sure to read the
information under “Notices,” on page 213.

Ninth Edition (March 2008)
© Copyright Lenovo 2006, 2008.

Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted
rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents

Chapter 1. About this manual . . . . .1

Important Safety Information . . . . . . . . .1

Important information about replacing RoHS

compliant FRUs . . . . . . . . . . . . .2

Chapter 2. Safety information . . . . .3

General safety . . . . . . . . . . . . . .3

Electrical safety . . . . . . . . . . . . .3

Safety inspection guide . . . . . . . . . . .5

Handling electrostatic discharge-sensitive devices . .6

Grounding requirements . . . . . . . . . .6

Safety notices (multi-lingual translations) . . . . .7

Chapter 3. General information . . . .37

The Lenovo Care program . . . . . . . . .37

Additional information resources . . . . . . .37

Specifications . . . . . . . . . . . . . .38

Machine types 7387, 7388, 7389, 7393, 7394, and

7395 . . . . . . . . . . . . . . . .38

Machine types 7390, 7391, 7392, 7396, 7397, and

7398 . . . . . . . . . . . . . . . .39

Chapter 4. General Checkout . . . . .41

Problem determination tips . . . . . . . . .41

Chapter 5. Diagnostics . . . . . . . .43

PC-Doctor for Windows . . . . . . . . . .43

PC-Doctor for DOS . . . . . . . . . . . .43

Creating a diagnostic CD image . . . . . .44

Creating diagnostic diskettes . . . . . . .44

Running diagnostics from the CD or diskettes . .44
Running diagnostics from the Rescue and

Recovery workspace . . . . . . . . . .45

PC-Doctor for Windows PE . . . . . . . . .45

Running diagnostics from the Rescue and

Recovery workspace . . . . . . . . . .45

Navigating through the diagnostics programs . . .46

Running tests . . . . . . . . . . . . . .46

Test results . . . . . . . . . . . . .46

Fixed disk advanced test (FDAT) . . . . . .47

Quick and Full erase - hard drive . . . . . .48

Viewing the test log . . . . . . . . . . .49

Chapter 6. Using the Setup Utility . . .51

Starting the Setup Utility program . . . . . . .51

Viewing and changing settings . . . . . . . .51

Using passwords . . . . . . . . . . . .51

User Password . . . . . . . . . . . .51

Administrator or Supervisor Password . . . .52

Selecting a startup device . . . . . . . . . .53

Selecting a temporary startup device . . . . .53

Changing the startup device sequence . . . .53

Exiting from the Setup Utility program . . . . .53

Chapter 7. Symptom-to-FRU Index . . .55

Hard disk drive boot error . . . . . . . . .55

Power Supply Problems . . . . . . . . . .55

Diagnostic error codes . . . . . . . . . . .56

Beep symptoms . . . . . . . . . . . . .77

POST error codes . . . . . . . . . . . .78

Miscellaneous error messages . . . . . . . .80

Undetermined problems . . . . . . . . . .81

Chapter 8. Replacing FRUs (Types
7387, 7388, 7389, 7393, 7394, and 7395) 83

Rear connectors . . . . . . . . . . . . .84

Removing the covers . . . . . . . . . . .84

Locations . . . . . . . . . . . . . . .86

Identifying parts on the system board . . . . .87

Machine Types 7387, 7388, and 7389 . . . . .87

Machine Types 7393, 7394, and 7395 . . . . .88

Removing and replacing the front bezel . . . . .89

Replacing a memory module . . . . . . . .90

Replacing a PCI adapter . . . . . . . . . .91

Replacing the CMOS battery . . . . . . . . .92

Replacing the power supply . . . . . . . . .93

Replacing the system board (Types 7393, 7394, and

7395) . . . . . . . . . . . . . . . .94

Replacing the system board (Types 7387, 7388, and

7389) . . . . . . . . . . . . . . . .97

Replacing the microprocessor (Types 7393, 7394,

and 7395) . . . . . . . . . . . . . . . 100

Replacing the microprocessor (Types 7387, 7388,

and 7389) . . . . . . . . . . . . . . . 104

Replacing the primary hard disk drive . . . . . 107

Replacing an optical drive . . . . . . . . . 108

Replacing the diskette drive . . . . . . . . 109

Replacing the power switch/ LED assembly . . .110

Replacing the front panel card assembly . . . . 111

Completing the FRU replacement . . . . . . .112

Chapter 9. Replacing FRUs (Types
7390, 7391, 7392, 7396, 7397, and

7398) . . . . . . . . . . . . . . .113

Rear connectors . . . . . . . . . . . .114

Removing the cover . . . . . . . . . . .114

Locations . . . . . . . . . . . . . . .115

Identifying parts on the system board . . . . .116

Machine Types 7390, 7391, and 7392 . . . . .116

Machine Types 7396, 7397, and 7398 . . . . .117

Removing and replacing the drive bay assembly 118

Replacing a memory module . . . . . . . . 120

Replacing a PCI adapter . . . . . . . . . . 121

Replacing the CMOS battery . . . . . . . . 122

Replacing the power supply . . . . . . . . 123

Replacing the system board (Types 7396, 7397, and

7398) . . . . . . . . . . . . . . . . 125

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. iii

Replacing the system board (Types 7390, 7391, and

7392) . . . . . . . . . . . . . . . . 129

Replacing the microprocessor (Types 7396, 7397,

and 7398) . . . . . . . . . . . . . . . 132

Replacing the microprocessor (Types 7390, 7391,

and 7392) . . . . . . . . . . . . . . . 136

Replacing the hard disk drive . . . . . . . . 140

Replacing an optical drive . . . . . . . . . 141

Replacing the diskette drive . . . . . . . . 142

Replacing the power switch/ LED assembly . . . 143

Replacing the front panel card . . . . . . . . 144

Completing the FRU replacement . . . . . . 144

Chapter 10. FRU lists . . . . . . . . 147

Machine Type 7387 . . . . . . . . . . . 148

Machine Type 7388 . . . . . . . . . . . 156

Machine Type 7389 . . . . . . . . . . . 162

Machine Type 7390 . . . . . . . . . . . 166

Machine Type 7392 . . . . . . . . . . . 170

Machine Type 7393 . . . . . . . . . . . 174

Machine Type 7394 . . . . . . . . . . . 183

Machine Type 7395 . . . . . . . . . . . 188

Machine Type 7396 . . . . . . . . . . . 193

Machine Type 7397 . . . . . . . . . . . 201

Machine Type 7398 . . . . . . . . . . . 206

Chapter 11. Additional Service

Information . . . . . . . . . . . . 209

Security features . . . . . . . . . . . . 209

Hardware controlled Passwords . . . . . . 209

Operating system password . . . . . . . 209

Vital product data . . . . . . . . . . . 209

BIOS levels . . . . . . . . . . . . . . 209

Flash update procedures . . . . . . . . . . 209

Updating (flashing) BIOS from a diskette . . . 210

Recovering from a POST/BIOS update failure . . 210

Power management . . . . . . . . . . .211

Automatic configuration and power interface

(ACPI) BIOS . . . . . . . . . . . . .211

Automatic Power-On features . . . . . . .211

Recovering software . . . . . . . . . . . 212

Appendix. Notices . . . . . . . . . 213

Television output notice . . . . . . . . . . 214

Trademarks . . . . . . . . . . . . . . 214

iv Lenovo 3000 J Series

Chapter 1. About this manual

This manual contains service and reference information for Lenovo® computers
listed on the cover. It is intended only for trained servicers who are familiar with
Lenovo computer products.

Before servicing a Lenovo product, be sure to read the Safety Information. See
Chapter 2, “Safety information,” on page 3.

The Symptom-to-FRU Index and Additional Service Information chapters are not
specific to any machine type and are applicable to all Lenovo computers.

This manual includes a complete FRU part number listing for each machine type
and model listed on the cover. If you have internet access, FRU part numbers are
also available at:
http:/www.lenovo.com/support

Important Safety Information

Be sure to read all caution and danger statements in this book before performing
any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent
document avant d’exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″ oder ″VORSICHT″ in
dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel
manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de
executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este
manual antes de seguir las instrucciones.

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 1

Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market after June 2006. Products
on the market before June 2006 are not required to have RoHS compliant parts.
So, if the parts are not compliant originally, replacement parts can also be
noncompliant, but in all cases, if the parts are compliant, the replacement parts
must also be compliant.

Lenovo plans to transition to RoHS compliance well before the implementation
date and expects its suppliers to be ready to support Lenovo’s requirements and
schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The
following statement pertains to these products and any product Lenovo produces
containing RoHS compliant parts.

RoHS compliant Lenovo parts have unique FRU part numbers. Before or after
June, 2006, failed RoHS compliant parts must always be replaced using RoHS
compliant FRUs, so only the FRUs identified as compliant in the system HMM or
direct substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006
Current or original

part

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS

Replacement FRU Current or original

part

Replacement FRU

Note: A direct substitution is a part with a different FRU part number that is

automatically shipped by the distribution center at the time of order.

Related Web URLs are:
v Lenovo information for Suppliers website:

http://www-03.ibm.com/procurement/proweb.nsf/ContentDocsByTitle/
United+States~Information+for+suppliers

v RoHS Directive:

http://europa.eu.int/eur-lex/pri/en/oj/dat/2003/l_037/
l_03720030213en00190023.pdf

v California Senate Bills 20, 50:

http://www.ciwmb.ca.gov/HHW/Events/AnnualConf/2004/
presentation/MPaparian.pdf

2 Lenovo 3000 J Series

Chapter 2. Safety information

This chapter contains the safety information that you need to be familiar with
before servicing a computer.

General safety

Follow these rules to ensure general safety:
v Observe good housekeeping in the area of the machines during and after

maintenance.

v When lifting any heavy object:

1. Ensure you can stand safely without slipping.

2. Distribute the weight of the object equally between your feet.

3. Use a slow lifting force. Never move suddenly or twist when you attempt to

lift.

4. Lift by standing or by pushing up with your leg muscles; this action removes
the strain from the muscles in your back. Do not attempt to lift any objects that

weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

Do not perform any action that causes hazards to the customer, or that makes

v

the equipment unsafe.

v Before you start the machine, ensure that other service representatives and the

customer’s personnel are not in a hazardous position.

v Place removed covers and other parts in a safe place, away from all personnel,

while you are servicing the machine.

v Keep your tool case away from walk areas so that other people will not trip over

it.

v Do not wear loose clothing that can be trapped in the moving parts of a

machine. Ensure that your sleeves are fastened or rolled up above your elbows.
If your hair is long, fasten it.

v Insert the ends of your necktie or scarf inside clothing or fasten it with a

nonconductive clip, approximately 8 centimeters (3 inches) from the end.

v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your

clothing.
Remember: Metal objects are good electrical conductors.

v Wear safety glasses when you are: hammering, drilling soldering, cutting wire,

attaching springs, using solvents, or working in any other conditions that might
be hazardous to your eyes.

v After service, reinstall all safety shields, guards, labels, and ground wires.

Replace any safety device that is worn or defective.

v Reinstall all covers correctly before returning the machine to the customer.

Electrical safety

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 3

CAUTION:
Electrical current from power, telephone, and communication cables can be
hazardous. To avoid personal injury or equipment damage, disconnect the
attached power cords, telecommunication systems, networks, and modems before
you open the server/workstation covers, unless instructed otherwise in the
installation and configuration procedures.

Observe the following rules when working on electrical equipment.

Important: Use only approved tools and test equipment. Some hand tools have

handles covered with a soft material that does not insulate you when
working with live electrical currents.

Many customers have, near their equipment, rubber floor mats that
contain small conductive fibers to decrease electrostatic discharges. Do
not use this type of mat to protect yourself from electrical shock.

v Find the room emergency power-off (EPO) switch, disconnecting switch, or

electrical outlet. If an electrical accident occurs, you can then operate the switch
or unplug the power cord quickly.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Disconnect all power before:

– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units

Before you start to work on the machine, unplug the power cord. If you cannot

v

unplug it, ask the customer to power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.

v If you need to work on a machine that has exposed electrical circuits, observe

the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.

Remember: Another person must be there to switch off the power, if
necessary.

– Use only one hand when working with powered-on electrical equipment;

keep the other hand in your pocket or behind your back.
Remember: There must be a complete circuit to cause electrical shock. By

observing the above rule, you may prevent a current from passing through
your body.

– When using testers, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you

from grounds such as metal floor strips and machine frames.

Observe

the special safety precautions when you work with very high voltages;

these instructions are in the safety sections of maintenance information. Use
extreme care when measuring high voltages.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition.

v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from a circuit. First, check that it

has been powered-off.

4 Lenovo 3000 J Series

v Always look carefully for possible hazards in your work area. Examples of these

hazards are moist floors, nongrounded power extension cables, power surges,
and missing safety grounds.

v Do not touch live electrical circuits with the reflective surface of a plastic dental

mirror. The surface is conductive; such touching can cause personal injury and
machine damage.

v Do not service the following parts with the power on when they are removed

from their normal operating places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators

similar units. (This practice ensures correct grounding of the units.)

and

v If an electrical accident occurs:

– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafe
conditions on these products. Each machine, as it was designed and built, had
required safety items installed to protect users and service personnel from injury.
This guide addresses only those items. However, good judgment should be used to
identify potential safety hazards due to attachment of features or options not
covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent
hazard could be and whether you can continue without first correcting the
problem.

Consider these conditions and the safety hazards they present:
v Electrical hazards, especially primary power (primary voltage on the frame can

cause serious or fatal electrical shock).

v Explosive hazards, such as a damaged CRT face or bulging capacitor
v Mechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checks
with the power off, and the power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or sharp edges).

2. Power-off the computer. Disconnect the power cord.

3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure

third-wire ground continuity for 0.1 ohm or less between the external
ground pin and frame ground.

b. The power cord should be the appropriate type as specified in the parts

listings.

c. Insulation must not be frayed or worn.

4. Remove the cover.

Chapter 2. Safety information 5

5. Check for any obvious alterations. Use good judgment as to the safety of any
alterations.

6. Check inside the unit for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquids, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Check that the power-supply cover fasteners (screws or rivets) have not been

removed or tampered with.

Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should be
considered sensitive to electrostatic discharge (ESD). ESD damage can occur when
there is a difference in charge between objects. Protect against ESD damage by
equalizing the charge so that the machine, the part, the work mat, and the person
handling the part are all at the same charge.

Notes:

1. Use product-specific ESD procedures when they exceed the requirements noted
here.

2. Make sure that the ESD protective devices you use have been certified (ISO

9000) as fully effective.

When handling ESD-sensitive parts:

v Keep the parts in protective packages until they are inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to eliminate static on your body.
v Prevent the part from touching your clothing. Most clothing is insulative and

retains a charge even when you are wearing a wrist strap.

v Use the black side of a grounded work mat to provide a static-free work surface.

The mat is especially useful when handling ESD-sensitive devices.

v Select a grounding system, such as those listed below, to provide protection that

meets the specific service requirement.

Note: The use of a grounding system is desirable but not required to protect

against ESD damage.

– Attach the ESD ground clip to any frame ground, ground braid, or green-wire

ground.

– Use an ESD common ground or reference point when working on a

double-insulated or battery-operated system. You can use coax or
connector-outside shells on these systems.

– Use the round ground-prong of the ac plug on ac-operated computers.

Grounding requirements

6 Lenovo 3000 J Series

Electrical grounding of the computer is required for operator safety and correct
system function. Proper grounding of the electrical outlet can be verified by a
certified electrician.

Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the following
languages:

v English
v Arabic
v Brazilian/Portuguese
v Chinese (simplified)
v Chinese (traditional)
v French
v German
v Hebrew
v Italian
v Korean
v Spanish

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation, maintenance,

or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to this

product.

v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems, networks,

and modems before you open the device covers, unless instructed otherwise
in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect To Disconnect

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

5. Turn device ON.

Chapter 2. Safety information 7

CAUTION:
When replacing the lithium battery, use only Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

CAUTION:
When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices,
or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.

v Use of controls or adjustments or performance of procedures other than those

specified herein might result in hazardous radiation exposure.

DANGER: Some laser products contain an embedded Class 3A or Class 3B laser

diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.

8 Lenovo 3000 J Series

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)

CAUTION:
Use safe practices when lifting.

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.

2

1

Chapter 2. Safety information 9

10 Lenovo 3000 J Series

Chapter 2. Safety information 11

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)

2

1

12 Lenovo 3000 J Series

PERIGO

A corrente elétrica proveniente de cabos de alimentação, de telefone e de
comunicações é perigosa.

Para evitar risco de choque elétrico:
v Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção

ou reconfiguração deste produto durante uma tempestade com raios.

v Conecte todos os cabos de alimentação a tomadas elétricas corretamente

instaladas e aterradas.

v Todo equipamento que for conectado a este produto deve ser conectado a

tomadas corretamente instaladas.

v Quando possível, utilize apenas uma das mãos para conectar ou desconectar

cabos de sinal.

v Nunca ligue nenhum equipamento quando houver evidência de fogo, água ou

danos estruturais.

v Antes de abrir tampas de dispositivos, desconecte cabos de alimentação,

sistemas de telecomunicação, redes e modems conectados, a menos que
especificado de maneira diferente nos procedimentos de instalação e
configuração.

v Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguir

ao instalar, mover ou abrir tampas deste produto ou de dispositivos conectados.

Para Conectar: Para Desconectar:

1. DESLIGUE Tudo.

2. Primeiramente, conecte todos os cabos

aos dispositivos.

3. Conecte os cabos de sinal aos
conectores.

1. DESLIGUE Tudo.

2. Primeiramente, remova os cabos de

alimentação das tomadas.

3. Remova os cabos de sinal dos conectores.

4. Remova todos os cabos dos dispositivos.

4. Conecte os cabos de alimentação às

tomadas.

5. LIGUE os dispositivos.

Chapter 2. Safety information 13

CUIDADO:

Ao substituir a bateria de lítio, utilize apenas uma bateria com Número de Peça
33F8354 ou um tipo de bateria equivalente recomendado pelo Se o seu sistema
possui um módulo com uma bateria de lítio, substitua-o apenas por um módulo
do mesmo tipo e do mesmo fabricante. A bateria contém lítio e pode explodir se
não for utilizada, manuseada ou descartada de maneira correta.

Não:

v Jogue ou coloque na água
v Aqueça a mais de 100°C (212°F)
v Conserte nem desmonte

Descarte a bateria conforme requerido pelas leis ou regulamentos locais.

PRECAUCIÓN:

Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM,
dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o
seguinte:

v Não remova as tampas. A remoção das tampas de um produto a laser pode

resultar em exposição prejudicial à radiação de laser. Não existem peças que
podem ser consertadas no interior do dispositivo.

v A utilização de controles ou ajustes ou a execução de procedimentos diferentes

dos especificados aqui pode resultar em exposição prejudicial à radiação.

PERIGO

Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da
Classe 3B. Observe o seguinte:

Radiação a laser quando aberto. Não olhe diretamente para o feixe a olho nu ou
com instrumentos ópticos e evite exposição direta ao feixe.

14 Lenovo 3000 J Series

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)

CUIDADO:

Utilize procedimentos de segurança para levantar equipamentos.

CUIDADO:

O botão de controle de alimentação do dispositivo e o botão para ligar/desligar da
fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O
dispositivo também pode ter mais de um cabo de alimentação. Para remover toda
a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação
estejam desconectados da fonte de alimentação.

2

1

Chapter 2. Safety information 15

16 Lenovo 3000 J Series

2

1

Chapter 2. Safety information 17

18 Lenovo 3000 J Series

2

1

Chapter 2. Safety information 19

DANGER

Le courant électrique provenant de l’alimentation, du téléphone et des câbles de
transmission peut présenter un danger.

Pour éviter tout risque de choc électrique :
v Ne manipulez aucun câble et n’effectuez aucune opération d’installation,

d’entretien ou de reconfiguration de ce produit au cours d’un orage.

v Branchez tous les cordons d’alimentation sur un socle de prise de courant

correctement câblé et mis à la terre.

v Branchez sur des socles de prise de courant correctement câblés tout équipement

connecté à ce produit.

v Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou

déconnecter les câbles d’interface.

v Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation,

ou en présence de dommages matériels.

v Avant de retirer les carters de l’unité, mettez celle-ci hors tension et déconnectez

ses cordons d’alimentation, ainsi que les câbles qui la relient aux réseaux, aux
systèmes de télécommunication et aux modems (sauf instruction contraire
mentionnée dans les procédures d’installation et de configuration).

v Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent

produit ou des périphériques qui lui sont raccordés, reportez-vous aux
instructions ci-dessous pour connecter et déconnecter les différents cordons.

Connexion Déconnexion

1. Mettez les unités HORS TENSION.

2. Commencez par brancher tous les

cordons sur les unités.

3. Branchez les câbles d’interface sur des
connecteurs.

4. Branchez les cordons d’alimentation sur

1. Mettez les unités HORS TENSION.

2. Débranchez les cordons d’alimentation

des prises.

3. Débranchez les câbles d’interface des
connecteurs.

4. Débranchez tous les câbles des unités.

des prises.

5. Mettez les unités SOUS TENSION.

20 Lenovo 3000 J Series

ATTENTION:

Remplacer la pile au lithium usagée par une pile de référence identique
exclusivement, (référence 33F8354), ou suivre les instructions du fabricant qui en
définit les équivalences. Si votre système est doté d’un module contenant une
pile au lithium, vous devez le remplacer uniquement par un module identique,
produit par le même fabricant. La pile contient du lithium et peut exploser en
cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut
inappropriée.

Ne pas :

v la jeter à l’eau,
v l’exposer à des températures supérieures à 100°C,
v chercher à la réparer ou à la démonter.

pas mettre la pile à la poubelle. Pour la mise au rebut, se reporter à la

Ne
réglementation en vigueur.

ATTENTION:

Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des
unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance
des informations suivantes :

v Ne retirez pas le carter. En ouvrant l’unité de CD-ROM ou de DVD-ROM,

vous vous exposez au rayonnement dangereux du laser. Aucune pièce de
l’unité n’est réparable.

v Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de

réglage et d’utilisation des commandes, ainsi que les procédures décrites dans
le présent manuel.

DANGER

Certains produits à laser contiennent une diode à laser intégrée de classe 3A ou
3B. Prenez connaissance des informations suivantes:

Rayonnement laser lorsque le carter est ouvert. Evitez toute expositiondirecte au
rayon laser. Evitez de regarder fixement le faisceau ou del’observer à l’aide
d’instruments optiques.

Chapter 2. Safety information 21

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)

ATTENTION:

Soulevez la machine avec précaution.

ATTENTION:

L’interrupteur de contrôle d’alimentation de l’unité et l’interrupteur dubloc
d’alimentation ne coupent pas le courant électrique alimentantl’unité. En outre,
le système peut être équipé de plusieurs cordonsd’alimentation. Pour mettre
l’unité hors tension, vous devez déconnectertous les cordons de la source
d’alimentation.

2

1

22 Lenovo 3000 J Series

VORSICHT

An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen.

Aus Sicherheitsgründen:
v Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner

keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen.

v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem

Schutzkontakt anschließen.

v Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit

ordnungsgemäß geerdetem Schutzkontakt anschließen.

v Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um

einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem
elektrischem Potenzial zu vermeiden.

v Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder

Gebäudeschäden vorliegen.

v Die Verbindung zu den angeschlossenen Netzkabeln,

Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen
des Gehäuses zu unterbrechen, sofern in den Installations- und
Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten
sind.

v Zum Installieren, Transportieren und Öffnen der Abdeckungen des

Computers oder der angeschlossenen Einheiten die Kabel gemäß der
folgenden Tabelle anschließen und abziehen.

Zum Anschließen der Kabel gehen Sie
wie folgt vor

1. Schalten Sie alle Einheiten AUS.

2. Schließen Sie erst alle Kabel an die

Einheiten an.

3. Schließen Sie die Signalkabel an die
Buchsen an.

4. Schließen Sie die Netzkabel an die
Steckdose an.

Zum Abziehen der Kabel gehen Sie wie
folgt vor

1. Schalten Sie alle Einheiten AUS.

2. Ziehen Sie zuerst alle Netzkabel aus den

Netzsteckdosen.

3. Ziehen Sie die Signalkabel aus den
Buchsen.

4. Ziehen Sie alle Kabel von den Einheiten
ab.

5. Schalten Sie die Einheit EIN.

Chapter 2. Safety information 23

CAUTION:

Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer
33F8354 oder eine gleichwertige, vom Hersteller empfohlene Batterie ersetzen.
Enthält das System ein Modul mit einer Lithiumbatterie, dieses nur durch ein
Modul desselben Typs und von demselben Hersteller ersetzen. Die Batterie enthält
Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung
explodieren.

Die Batterie nicht:

v mit Wasser in Berührung bringen.
v über 100 C erhitzen.
v reparieren oder zerlegen.

Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten.

ACHTUNG:

Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD­aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes
beachten:

v Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des

Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden. Das
Gerät enthält keine zu wartenden Teile.

v Werden Steuerelemente, Einstellungen oder Durchführungen von Prozeduren

anders als hier angegeben verwendet, kann gefährliche Laserstrahlung
auftreten.

VORSICHT

Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten
Sie Folgendes:

Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine
Lupen oder Spiegel verwenden. Strahlungsbereich meiden.

24 Lenovo 3000 J Series

≥18 kg ≥32 kg ≥55 kg

ACHTUNG:

Arbeitsschutzrichtlinien beim Anheben der Maschine beachten.

ACHTUNG:

Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung
für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren
Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit
vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom
Netz getrennt werden.

2

1

Chapter 2. Safety information 25

26 Lenovo 3000 J Series

Chapter 2. Safety information 27

2

1

28 Lenovo 3000 J Series

PERICOLO

La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di
comunicazione può essere pericolosa.

Per evitare il rischio di scosse elettriche:
v Non collegare o scollegare qualsiasi cavo oppure effettuare l’installazione, la

manutenzione o la riconfigurazione del prodotto durante un temporale.

v Collegare tutti i fili elettrici a una presa di alimentazione correttamente

cablata e dotata di messa a terra.

v Collegare alle prese elettriche appropriate tutte le apparecchiature che

verranno utilizzate per questo prodotto.

v Se possibile, utilizzare solo una mano per collegare o scollegare i cavi di

segnale.

v Non accendere assolutamente apparecchiature in presenza di incendi, perdite

d’acqua o danno strutturale.

v Scollegare i cavi di alimentazione, i sistemi di telecomunicazione, le reti e il

modem prima di aprire i coperchi del dispositivo, salvo istruzioni contrarie
relative alle procedure di installazione e configurazione.

v Collegare e scollegare i cavi come descritto nella seguente tabella quando

vengono effettuate operazioni di installazione, spostamento o apertura dei
coperchi di questo prodotto o delle unità collegate.

Per collegarsi Per scollegarsi

1. SPEGNERE le apparecchiature.

2. Innanzitutto, collegare tutti i cavi alle

unità.

3. Collegare i cavi di segnale ai connettori.

4. Collegare i cavi di alimentazione alla

presa.

1. SPEGNERE le apparecchiature.

2. Innanzitutto, rimuovere i cavi di

alimentazione dalla presa.

3. Rimuovere i cavi di segnale dai
connettori.

4. Rimuovere tutti i cavi dalle unità.

5. Accendere l’unità.

Chapter 2. Safety information 29

ATTENZIONE:

Quando si sostituisce la batteria al litio, utilizzare solo il Numero parte 33F8354
o un tipo di batteria equivalente consigliato dal produttore. Se sul sistema è
presente un modulo che contiene una batteria al litio, sostituirlo solo con un
tipo di modulo dello stesso tipo della stessa casa di produzione. La batteria
contiene litio e può esplodere se usata, maneggiata o smaltita in modo non
corretto.

Non:

v Gettare o immergere la batteria nell’acqua
v Riscaldarla ad una temperatura superiore ai 100 gradi C (212 gradi F)
v Smontarla, ricaricarla o tentare di ripararla

Le batterie usate vanno smaltite in accordo alla normativa in vigore (DPR 915/82
e successive disposizioni e disposizioni locali).

ATTENZIONE:

Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM,
unità a fibre ottiche o trasmittenti), tener presente quanto segue:

v Non rimuovere gli sportelli. L’apertura di un’unità laser può determinare

l’esposizione a radiazioni laser pericolose. All’interno dell’unità non vi sono
parti su cui effettuare l’assistenza tecnica.

v L’utilizzo di controlli, regolazioni o l’esecuzione di procedure non descritti nel

presente manuale possono provocare l’esposizione a radiazioni pericolose.

PERICOLO

Alcune unità laser contengono un diodo laser di Classe 3A o Classe 3B. Tener
presente quanto segue:

Aprendo l’unità vengono emesse radiazioni laser. Non fissare il fascio, non
guardarlo direttamente con strumenti ottici ed evitare l’esposizione al fascio.

30 Lenovo 3000 J Series

≥18 kg ≥32 kg ≥55 kg

ATTENZIONE:

Prestare attenzione nel sollevare l’apparecchiatura.

ATTENZIONE:

Il pulsante di controllo dell’alimentazione presente sull’unità e l’interruttore
dell’alimentatore non disattivano l’alimentazione corrente fornita all’unità. E’
possibile che l’unità disponga di più cavi di alimentazione. Per disattivare
l’alimentazione dall’unità, accertarsi che tutti i cavi di alimentazione siano
scollegati dalla fonte di alimentazione.

2

1

Chapter 2. Safety information 31

32 Lenovo 3000 J Series

2

1

Chapter 2. Safety information 33

PELIGRO

La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de
comunicación puede ser peligrosa.

Para evitar el riesgo de descarga eléctrica:
v No conecte ni desconecte los cables ni realice ninguna tarea de instalación,

mantenimiento o reconfiguración de este producto durante una tormenta
eléctrica.

v Conecte todos los cables de alimentación a tomas de corriente debidamente

cableadas y conectadas a tierra.

v Cualquier equipo que se conecte a este producto también debe conectarse a

tomas de corriente debidamente cableadas.

v Siempre que sea posible, utilice una sola mano para conectar o desconectar los

cables de señal.

v No encienda nunca un equipo cuando hay señales de fuego, agua o daños

estructurales.

v Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las

redes y los módems conectados antes de abrir las cubiertas de los dispositivos,
a menos que se indique lo contrario en los procedimientos de instalación y
configuración.

v Conecte y desconecte los cables, como se describe en la tabla siguiente,

cuando instale, mueva o abra las cubiertas de este producto o de los
dispositivos conectados.

Para conectar Para desconectar

1. APÁGUELO todo.

2. En primer lugar, conecte todos los

cables a los dispositivos.

3. Conecte los cables de señal a los
conectores.

4. Enchufe los cables de alimentación a las
tomas de corriente.

1. APÁGUELO todo.

2. En primer lugar, desenchufe los cables de

alimentación de las tomas de corriente.

3. Desconecte los cables de señal de los
conectores.

4. Desconecte todos los cables de los
dispositivos.

5. Encienda el dispositivo.

34 Lenovo 3000 J Series

PRECAUCIÓN:

Cuando sustituya una batería de litio, utilice solamente una batería número de
pieza 33F8354 u otra de tipo equivalente recomendada por el fabricante. Si su
sistema dispone de un módulo que contiene una batería de litio, reemplácelo
sólo con el mismo tipo de módulo, del mismo fabricante. La batería contiene
litio y puede explotar si no se utiliza, manipula o desecha correctamente.

No debe:

v Arrojarla al agua o sumergirla en ella
v Exponerla a temperaturas superiores a 100°C (212°F)
v Repararla o desmontarla

Deshágase de la batería según especifiquen las leyes o normas locales.

PRECAUCIÓN:

Cuando haya productos láser (como unidades de CD-ROM, unidades de DVD,
dispositivos de fibra óptica o transmisores) instalados, tenga en cuenta lo
siguiente:

v No quite las cubiertas. Si quita las cubiertas del producto láser, podría quedar

expuesto a radiación láser peligrosa. Dentro del dispositivo no existe ninguna
pieza que requiera servicio técnico.

v Si usa controles o ajustes o realiza procedimientos que no sean los

especificados aquí, podría exponerse a radiaciones peligrosas.

PELIGRO

Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase
3B. Tenga en cuenta lo siguiente:

Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo
láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al
rayo láser.

Chapter 2. Safety information 35

≥18 kg ≥32 kg ≥55 kg

PRECAUCIÓN:

Adopte procedimientos seguros al levantar el equipo.

PRECAUCIÓN:

El botón de control de alimentación del dispositivo y el interruptor de
alimentación de la fuente de alimentación no desconectan la corriente eléctrica
suministrada al dispositivo. Además, el dispositivo podría tener más de un cable
de alimentación. Para suprimir toda la corriente eléctrica del dispositivo,
asegúrese de que todos los cables de alimentación estén desconectados de la
toma de corriente.

2

1

36 Lenovo 3000 J Series

Chapter 3. General information

This chapter provides general information that applies to all machine types
supported by this publication.

The Lenovo Care program

Use the Lenovo Care program for general information about the use, operation,
and maintenance of the computer. The Lenovo Care program also contains
information to help solve problems and get repair service or other technical
assistance. The Lenovo Care program is preinstalled on most Lenovo 3000 J Series
products.

Additional information resources

If you have Internet access, the most up-to-date information for the computer is
available from the World Wide Web.

You can find the following information:

v CRU removal and installation instructions
v Publications
v Troubleshooting information
v Parts information
v Downloads and drivers
v Links to other useful sources of information

access this information, point your browser to http://www.lenovo.com/

To
support/.

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 37

Specifications

This section lists the physical specifications for the computer.

Machine types 7387, 7388, 7389, 7393, 7394, and 7395

Dimensions

Width: 180 mm (7.09 in.)
Height: 392 mm (15.43 in.)
Depth: 445 mm (17.52 in.)

Weight

Minimum configuration as shipped: 9.1kg (20.06 lbs)
Maximum configuration: 10.2 kg (22.5 lbs)

Environment

Air temperature:

Humidity:

Electrical

Input voltage:

High range:

Input kilovolt-amperes (kVA) (approximate):

System on: 10° to 35°C (50° to 95°F)
System off: 10° to 60°C (50° to 140°F)
Maximum altitude: 914 m (3000 ft)

Note: The maximum altitude, 914 m (3000 ft), is the maximum altitude at which the specified air
temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

System on: 10% to 80%
System off: 10% to 90%

input

Low range:

Minimum: 100V ac
Maximum: 127V ac
Input frequency: 50-60 Hz
Voltage switch setting: 115V ac

Minimum: 200V ac
Maximum: 240V ac
Input frequency: 50-60 Hz
Voltage switch setting: 230V ac

Minimum configuration as shipped: 0.158 kVA
Maximum configuration: 0.213 kVA

38 Lenovo 3000 J Series

Machine types 7390, 7391, 7392, 7396, 7397, and 7398

This section lists the physical specifications for the computer.

Dimensions

Width: 331 mm (13.0 in.)
Height: 108 mm (4.3 in.)
Depth: 405 mm (15.9 in.)

Weight

Minimum configuration as shipped: 8.2 kg (18.0 lbs)
Maximum configuration: 8.3 kg (18.2 lbs)

Environment

Air temperature:

Humidity:

Maximum altitude: 7000 ft (2133.6 m)

Electrical

Input voltage:

High range:

Input kilovolt-amperes (kVA) (approximate):

Operating at 0 - 3000 ft (914.4 m): 10° to 35°C (50° to 95°F)
Operating at 3000 ft - 7000 ft (2134 m): 10° to 32°C (50° to 89.6°F)
Non-operating: 10° to 43°C (50° to 110°F)

Operating: 10% to 80%
Non-operating: 10% to 90%
Transit: 8% to 90%

input

Low range:

Minimum: 100V ac
Maximum: 127V ac
Input frequency: 50/60 Hz
Voltage switch setting: 115V ac

Minimum: 200V ac
Maximum: 240V ac
Input frequency: 50/60 Hz
Voltage switch setting: 230V ac

Minimum configuration as shipped: 0.09 kVA
Maximum configuration: 0.23 kVA

Chapter 3. General information 39

40 Lenovo 3000 J Series

Chapter 4. General Checkout

Attention

The drives in the computer you are servicing might have been rearranged or
the drive startup sequence changed. Be extremely careful during write
operations such as copying, saving, or formatting. Data or programs can be
overwritten if you select an incorrect drive.

General error messages appear if a problem or conflict is found by an application

program, the operating system, or both. For an explanation of these messages, refer
to the information supplied with that software package.

Before replacing any FRUs, ensure that the latest level of BIOS is installed on the
system. A down-level BIOS might cause false errors and unnecessary replacement
of the system board. For more information on how to determine and obtain the
latest level BIOS, see “BIOS levels” on page 209.

Use the following procedure to help determine the cause of the problem:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Power-on all external devices.

5. Power-on the computer.

v Look for displayed error codes
v Listen for beep codes
v Look for readable instructions or a main menu on the display.

you did not receive the correct response, proceed to step 6.

If
If you do receive the correct response, proceed to step 7.

6. Look at the following conditions and follow the instructions:

v If you hear beep codes during POST, go to “Beep symptoms” on page 77.
v If the computer displays a POST error, go to “POST error codes” on page 78.
v If the computer hangs and no error is displayed, continue at step 7.

Run the Diagnostic programs. See Chapter 5, “Diagnostics,” on page 43.

7.

v If you receive an error, replace the part that the diagnostic program calls out

or go to “Diagnostic error codes” on page 56.

v If the test stops and you cannot continue, replace the last device tested.

Problem determination tips

Due to the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination.
If possible, have this information available when requesting assistance from Service
Support and Engineering functions.

v Machine type and model
v Processor or hard disk upgrades
v Failure symptom

– Do diagnostics indicate a failure?

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 41

– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?

v Diagnostics version

– Type and version level

v Hardware configuration

– Print (print screen) configuration currently in use
– BIOS level

Operating system software

v

– Type and version level

To eliminate confusion, identical systems are considered identical only if

Note:

they:

1. Are the exact machine type and models

2. Have the same BIOS level

3. Have the same adapters/attachments in the same locations

4. Have the same address jumpers/terminators/cabling

5. Have the same software versions and levels

6. Have the same Diagnostic Diskettes (version)

7. Have the same configuration options set in the system

8. Have the same setup for the operating system control files

Comparing

the configuration and software set-up between “working and

non-working” systems will often lead to problem resolution.

42 Lenovo 3000 J Series

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of the computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on the computer to help diagnose
problems:

v PC-Doctor for Windows® (used when diagnosing problems while running the

Windows operating system)

v PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your

machine type and model (used when your Windows operating system will not
start)

Notes:

1. You can download the latest version of the PC-Doctor for Windows and
PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/
support/. Type your machine type into the Use Quick Path field and click Go
to find the downloadable files that are specific to the computer.

2. Log files are created when you run PC-Doctor for Windows and depending
upon your machine type and model, PC-Doctor for DOS or PC-Doctor for
Windows PE. Save and print the log files created by both diagnostic programs.
The log file created by PC-Doctor for Windows is automatically saved in
C:\PCDR\DETAILED.TXT.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. The PC-Doctor for Windows diagnostic program enables you to
view symptoms and solutions for computer problems, access the Lenovo
troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop,
select All Programs, select PC-Doctor for Windows, and click PC-Doctor for
Windows. Follow the instructions on the screen. For additional information about
running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the
computer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you either have
PC-Doctor for DOS or PC-Doctor for Windows PE on each Lenovo computer. The
PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery
workspace and runs independently of the Windows operating system. Use
PC-Doctor for DOS, if you are unable to start the Windows operating system or if
PC-Doctor for Windows has not been successful in isolating a possible problem.
You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic
diskettes that have been created. You can also run PC-Doctor for DOS from the
Rescue and Recovery workspace.

™

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 43

Note: It is important to create a diagnostic CD image or diagnostic diskettes in

case PC-Doctor for DOS cannot be run from the Rescue and Recovery
workspace.

Creating a diagnostic CD image

To create a diagnostic CD image, download a self-starting bootable CD image
(known as an .iso image) of the diagnostic program from http://
www.lenovo.com/support/.

After you download the image, you can create the CD

using any CD burning software.

If the computer does not have a CD burner or you do not have Internet access, see
“Creating diagnostic diskettes.”

Creating diagnostic diskettes

To create diagnostic diskettes, download the PC-Doctor for DOS diagnostic
program from http://www.lenovo.com/support/ onto two blank, formatted
diskettes.

If you do not have Internet access, create the diagnostic diskettes using the
following procedure:

Note: You will need a diskette drive on the computer or a USB diskette drive to

complete this procedure.

1. Shut down the operating system and turn off the computer.

2. If you are using a USB diskette drive, plug it into the computer.

3. Repeatedly press and release the F11 key as you turn on the computer.

4. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

Note: For some models, press the Esc key to enter Rescue and Recovery.

5. From the Rescue and Recovery workspace, select Create diagnostic disks.

6. Follow the instructions on the screen.

7. When prompted, insert a blank, formatted diskette into the diskette drive and

continue to follow the instructions on the screen.

8. When the operation is complete, remove the diskette and click Quit.

9. Insert another blank, formatted diskette into the diskette drive and continue to

follow the instructions on the screen.

10. When the operation is complete, remove the diskette and click Quit.

Running diagnostics from the CD or diskettes

1. If you are running diagnostics from diskettes using a USB diskette drive, plug
in the USB drive.

44 Lenovo 3000 J Series

The optical drive or diskette drive must be selected in the startup

Note:

sequence. See“Changing the startup device sequence” on page 53 for
instructions on how to select the startup device.

2. Insert the CD or diskette.

3. Restart the computer.

4. When the diagnostics program opens, follow the instructions on the screen.

Note: If you are running diagnostics from a diskette, when prompted, remove

the first diskette and insert the second diskette.

5. Select the diagnostic test you want to run. Press the F1 key for additional help.

6. Remove the CD or diskette when the program finishes.

Running diagnostics from the Rescue and Recovery workspace

If you do not have a diagnostic CD image or diagnostic diskette, you can run the
PC-Doctor for DOS diagnostic program from the Rescue and Recovery workspace.
To run diagnostics from the Rescue and Recovery workspace, use the following
procedure:

1. Shut down the operating system and turn off the computer.

2. Repeatedly press and release the F11 key as you turn on the computer.

3. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

Note: For some models, press the Esc key to enter Rescue and Recovery.

4. From the Rescue and Recovery workspace, select Diagnose hardware.

5. Follow the prompts on the screen. The computer will reboot.

6. When the computer restarts, the diagnostic program opens automatically. Select

the diagnostic test you want to run. Press the F1 key for additional help.

PC-Doctor for Windows PE

Depending upon your machine type and model, you either have PC-Doctor for
DOS or PC-Doctor for Windows PE on each Lenovo computer. The PC-Doctor for
Windows PE diagnostic program is part of the Rescue and Recovery workspace.
Use PC-Doctor for Windows PE, if you are unable to start the Windows operating
system or if PC-Doctor for Windows has not been successful in isolating a possible
problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, use the following procedure:

1. Shut down the operating system and turn off the computer.

2. Repeatedly press and release the F11 key as you turn on the computer.

3. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

4. From the Rescue and Recovery workspace, select Diagnose hardware.

5. The diagnostic program opens automatically. Select the diagnostic test you

want to run. Press the F1 key for additional help.

6. Follow the instructions on the screen.

Rescue media includes PC-Doctor for Windows PE. For more information

Note:

about rescue media, see the User Guide for the computer.

Chapter 5. Diagnostics 45

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

v The Enter key is used to select a menu item.
v The Esc key is used to back up to the previous menu.
v For online help select F1.

Running tests

There are four ways to run the diagnostic tests.
v Using the cursor movement keys, highlight Run Normal Test or Run Quick Test

from the Diagnostics menu and then press Enter.
This automatically runs a pre-defined group of tests from each test category.

Run Normal Test runs a more extensive set of tests than does Run Quick Test
and takes longer to complete.

v Press F5 to automatically run all selected tests in all categories.
v From within a test category, press Ctrl-Enter to automatically run only the

selected tests in that category.

v Using the cursor movement keys, highlight a single test within a test category,

and then press Enter. This runs only that test.

Esc at any time to stop the testing process.

Press

Test results (N/A, PASSED, FAILED, ABORTED) are displayed in the field beside
the test description and in the test log. See “Viewing the test log” on page 49.

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test
and removes the >>.

4. Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results produce the following error code format:

Function
Code

Failure Type DeviceID Date ChkDigits Text

v Function Code:

Represents the feature or function within the PC.

v Failure Type:

Represents the type of error encountered.

v DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk
drive, removable media drive, serial or parallel port, processor, specific RIMM,
or a device on the PCI bus.

v Date:

46 Lenovo 3000 J Series

Contains the date when the diagnostic test was run. The date is retrieved from
CMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:
– Diagnostics were run on the specified date.
– Diagnostics were run on the specified computer.
– The diagnostic error code is recorded correctly.

Text:

v

Description of the error.

See “Diagnostic error codes” on page 56 for error code listings.

Note:

Fixed disk advanced test (FDAT)

PC-Doctor Fixed-Disk1 Advanced Test module (FDAT) is a full-featured highly
configurable fixed-disk test suite. The configurable capabilities of FDAT allow
users to enable or disable specific tests, enable or disable testing features, control
the test log detail, alter testing parameters, and so on. FDAT tests for and reports
most commonly found errors on a fixed-disk drive and is able to test up to 128
SCSI and 4 IDE drives (up to 132 total drives).

Drive information is gathered through FDAT’s enumeration of available devices
and user specific configuration parameters located in the FDAT.INI. FDAT uses
information supplied by these features to indicate specifically what devices are
available for test, what tests are available for the device, device properties, and so
on. To change testing parameters, you modify the FDAT.INI file in PC Doctor for
DOS.

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

v Seek Tests: - checks the physical operation of the drive head.

– Linear Seek
– Random Seek
– Min-Max Seek
– Butterfly Seek

Verify Tests: - checks the integrity of the data present on the media.

v

– Linear Verify
– Random Verify

v Surface Scan Tests: - checks the drive media for defects.

– Surface Scan (Linear)
– Surface Scan (Aggressive) - this is disabled for normal customer use.
– Surface Scan (Random)

Self-monitoring, Analysis and Reporting Technology (SMART) - checks the

v

SMART functionality for drives that support SMART.
– Start SMART Self-Test

Other Test Features:

1. The terms fixed disk and hard disk are used interchangeably.

Chapter 5. Diagnostics 47

v Write-Splice Repair - detects and corrects Error Correction Code errors during

Verify tests.

v Auto Spin Down - a gradual spin down of the drive platters to avoid damaging

the media.

v Manufacturer Log - an in-depth manufacturer supported log of errors on the

drive.

Multitasking:

To allow simultaneous testing of multiple hard drives whenever possible, the
FDAT module is written as a set of multitasking functions. Each drive under test
can run the same test or run a different test at the same time. Each subtest is
written to handle a single test pass and all test variables are kept track of in a
structure unique for each drive.

However, when testing IDE drives, FDAT will not perform simultaneous testing of
IDE drives that are attached to the same IDE cable. For example, if FDAT is testing
four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3
first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also
perform simultaneous testing on a master and slave that are on separate IDE
cables, but will not perform simultaneous tests on a master and slave on the same
IDE cable. This generally increases the amount of time needed to test multiple IDE
drives.

Another limitation of FDAT’S multitasking capability is the use of Ultra DMA
(UDMA). Only one drive at a time can access the UDMA channel and the UDMA
channel buffer must be kept high in order to maintain a speed advantage over
other data transfer modes. In order to use the UDMA channel during testing, users
must disable the multitasking feature.

Destructive versus non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PC-Doctor
program will preserve any data that is present on the tested media prior to
beginning any destructive operations (such as write operations). However, users
can run certain tests in destructive mode (i.e. surface scan tests). Destructive tests
will speed up testing because FDAT does not preserve the data on the media prior
to the test beginning. Unlike non-destructive tests, any data present on the media
prior to the test beginning is lost.

FDAT allows for enabling or disabling destructive tests, as well as specifying a
range of destructive and non-destructive sectors on the tested drive. This is done
through the configuration of the FDAT.INI. If destructive and non-destructive
ranges somehow overlap, then the overlapped area is considered non-destructive.
For example, if users specify both destructive and non-destructive ranges as the
same, then the entire drive is tested as non-destructive.

Quick and Full erase - hard drive

The diagnostics program offers two hard drive format utilities:

v Quick Erase Hard Drive
v Full Erase Hard Drive

Quick Erase Hard Drive provides a DOS utility that performs the following:

The
v Destroys the Master Boot Record (MBR) on the hard drive.

48 Lenovo 3000 J Series

v Destroys all copies of the FAT Table on all partitions (both the master and

backup).

v Destroys the partition table.
v Provides messages that warn the user that this is a non-recoverable process.

Full Erase Hard Drive provides a DOS utility that performs the following:

The

v Performs all the steps in Quick Erase.
v Provides a DOS utility that writes random data to all sectors of the hard drive.
v Provides an estimate of time to completion along with a visual representation of

completion status.

v Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase
functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following
procedure:

1. Select the UTILITY option on the toolbar and press Enter.

2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed
test.

To view details of a failure or to view a list of test results, use the following
procedure from any test category screen:

1. Press F3 to activate the log file.

2. Press F3 again to save the file to diskette or press F2 to print the file.

Chapter 5. Diagnostics 49

50 Lenovo 3000 J Series

Chapter 6. Using the Setup Utility

The Setup Utility program is stored in the electrically erasable programmable
read-only memory (EEPROM) of the computer. The Setup Utility program is used
to view and change the configuration settings of the computer, regardless of which
operating system you are using. However, the operating-system settings might
override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. If the computer is already on when you start this procedure, shut down the
operating system and turn off the computer.

2. Press and hold the F1 key then turn on the computer. When you hear multiple
beeps, release the F1 key.

Notes:

a. If you are using a USB keyboard and the Setup Utility program does not

display using this method, repeatedly press and release the F1 key rather
than leaving it pressed when turning on the computer.

b. If a user password or an administrator/supervisor password has been set,

the Setup Utility program menu is not displayed until you type the
password. See “Using passwords” for more information.

Setup Utility might start automatically when POST detects that hardware has

The
been removed or new hardware has been installed in the computer.

Viewing and changing settings

The Setup Utility program menu lists items that identify system configuration
topics.

When working with the Setup Utility program menu, you must use the keyboard.
The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

Passwords might be set to provide security for the computer and data. There are
two types of passwords: a user password and an administrator or supervisor
password. A password of either type does not have to be set to use the computer.
If either password is set, read the following sections.

User Password

The user password feature deters unauthorized persons from gaining access to the
computer.

Setting, changing, and deleting a user password

To set, change, or delete a user password, do the following:

Note: A password can be any combination of up to eight characters (A- Z, a-z, and

0-9).

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 51

1. Start the Setup Utility program (see “Starting the Setup Utility program” on
page 51).

2. From the Setup Utility program menu, select Set User Password and press
Enter.

3. The password dialog box will be displayed. Type the new password, and press
Enter.

4. When prompted to confirm the password, type the password again. If you type
the password in correctly, the password will be installed.

To delete a previously set user password, do the following:

Note: When prompted for a password, you can type either your user or

administrator/supervisor password.

1. From the Setup Utility program menu, select Set User Password and press
Enter. A message will display that indicates the password has been disabled.

2. Press any key to continue.

Administrator or Supervisor Password

Setting an Administrator or Supervisor Password deters unauthorized persons
from changing configuration settings.

After an Administrator or Supervisor Password is set, a password prompt is
displayed each time you try to access the Setup Utility program. If the wrong
password is typed, an error message is displayed. If the wrong password is typed
three times, you must turn the computer off and start again.

If both the user and administrator/supervisor passwords are set, either password
can be typed. However, to change any configuration settings, you must use the
administrator/supervisor password.

Setting, changing, and deleting an administrator/supervisor password

To set, change, or delete an administrator/supervisor password, do the following:

Note: A password can be any combination of up to eight characters (A- Z, a-z, and

0-9).

1. Start the Setup Utility program (see “Starting the Setup Utility program” on
page 51).

2. From the Setup Utility program menu, select Set Administrator Password or
Set Supervisor Password and press Enter.

3. The password dialog box will be displayed. Type the new password, and press
Enter.

4. When prompted to confirm the password, type the password again. If you type
the password correctly, the password will be installed.

52 Lenovo 3000 J Series

To delete a previously set administrator/supervisor password, do the following:

Note: When prompted for a password, you must type your administrator/

supervisor

password.

1. From the Setup Utility program menu, select Set Administrator Password

orSet Supervisor Password and press Enter. A message will display that
indicates the password has been disabled.

2. Press any key to continue.

Selecting a startup device

If the computer does not start up (boot) from a device such as the CD-ROM,
diskette, or hard disk as expected, use one of the following procedures to select a
startup device.

Selecting a temporary startup device

Use this procedure to startup from any boot device.

Note: Not all CDs, hard disks, and diskettes are startable (bootable).

1. Turn off the computer.

2. Press and hold the F12 key then turn on the computer. When the Startup

Device Menu (Boot Menu) appears, release the F12 key.

Note: If you are using a USB keyboard and the Startup Device Menu does not

display using this method, repeatedly press and release the F12 key
rather than leaving it pressed when turning on the computer.

3. Select the desired startup device from the Startup Device Menu and press Enter
to begin.

Selecting a startup device from the Startup Device (Boot) menu does not

Note:

permanently change the startup sequence.

Changing the startup device sequence

To view or change the primary or automatic power-on startup sequence, do the
following:

1. Start the Setup Utility program (see “Starting the Setup Utility program” on
page 51).

2. Select Advanced BIOS features.

3. Select the sequence of devices for the First Boot Device, the Second Boot

Device, and the Third Boot Device.

4. Press Esc to return to the Setup Utility program menu.

5. Select Save & Exit Setup.

If you have changed these settings and want to return to the default settings, press
(N) when the Save and Exit dialog box is displayed.

Exiting from the Setup Utility program

When you finish viewing or changing settings, press Esc to return to the Setup
Utility program menu (you might have to press Esc several times). If you want to
save the new settings, select Save & Exit Setup before you exit. Otherwise, your
changes will not be saved.

Chapter 6. Using the Setup Utility 53

54 Lenovo 3000 J Series

Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The most
likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on
page 41. This index can also be used to help you decide which FRUs to have
available when servicing a computer. If you are unable to correct the problem
using this index, go to “Undetermined problems” on page 81.

Notes:
v If you have both an error message and an incorrect audio response, diagnose the error

message first.

v If you cannot run the diagnostic tests or you get a diagnostic error code when running a

test, but did receive a POST error message, diagnose the POST error message first.

v If you did not receive any error message, look for a description of your error symptoms

in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the
following causes.

Error FRU/Action

The start-up drive is not in the boot
sequence in configuration.

No operating system installed on the boot
drive.

The boot sector on the start-up drive is
corrupted.

The drive is defective. Replace the hard disk drive.

Check the configuration and ensure the
start-up drive is in the boot sequence.

Install an operating system on the boot
drive.

The drive must be formatted, do the
following:

1. Attempt to back-up the data on the
failing hard disk drive.

2. Using the operating systems programs,
format the hard disk drive.

Power Supply Problems

If you suspect a power problem, use the following procedures.

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 55

Check/Verify FRU/Action

Check the following for proper installation.

Reseat connectors

v Power Cord
v On/Off Switch connector
v On/Off Switch Power Supply connector
v System Board Power Supply connectors
v Microprocessor(s) connection

Check the power cord for continuity. Power Cord
Check the power-on switch for continuity. Power-on Switch

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See
“Running tests” on page 46 for the specific type for information about the
Diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code FRU/Action
000-000-XXX

No action

BIOS Test Passed

000-002-XXX

BIOS Timeout

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-024-XXX

BIOS Addressing test failure

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-025-XXX

BIOS Checksum Value error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-026-XXX

FLASH data error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-027-XXX

BIOS Configuration/Setup error

1. Run Setup

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

000-034-XXX

BIOS Buffer Allocation failure

1. Reboot the system

2. Flash the system. See “Flash update

procedures” on page 209

3. Run memory test

4. System board

000-035-XXX

BIOS Reset Condition detected

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-036-XXX

BIOS Register error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-038-XXX

BIOS Extension failure

1. Flash the system. See “Flash update
procedures” on page 209

2. Adapter card

3. System board

000-039-XXX

BIOS DMI data error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-195-XXX

BIOS Test aborted by user

Information only

Re-start the test, if necessary

56 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
000-196-XXX

BIOS test halt, error threshold exceeded

000-197-XXX

BIOS test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

000-198-XXX

BIOS test aborted

1. Make sure the component that is called
out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and retest. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

000-199-XXX

BIOS test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test

3. Replace component under function test

000-250-XXX

BIOS APM failure

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

000-270-XXX

BIOS ACPI failure

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

001-000-XXX

No action

System Test Passed

001-00X-XXX

System board

System Error

001-01X-XXX

System board

System Error

001-024-XXX

System board

System Addressing test failure

001-025-XXX

System Checksum Value error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

001-026-XXX

System FLASH data error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

001-027-XXX

System Configuration/Setup error

1. Run Setup

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

Chapter 7. Symptom-to-FRU Index 57

Diagnostic Error Code FRU/Action
001-032-XXX

System board

System Device Controller failure

001-034-XXX

System Device Buffer Allocation failure

1. Reboot the system

2. Flash the system. See “Flash update

procedures” on page 209

3. Run memory test

4. System board

001-035-XXX

System board

System Device Reset condition detected

001-036-XXX

System board

System Register error

001-038-XXX

System Extension failure

001-039-XXX

System DMI data structure error

1. Adapter card

2. System board

1. Flash the system. See “Flash update

procedures” on page 209

2. System board

001-040-XXX

System IRQ failure

001-041-XXX

System DMA failure

001-195-XXX

System Test aborted by user

001-196-XXX

System test halt, error threshold exceeded

001-197-XXX

System test warning

1. Power-off/on system and re-test

2. System board

1. Power-off/on system and re-test

2. System board

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

001-198-XXX

System test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and retest. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

001-199-XXX

System test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test

3. Replace component under function test

001-250-XXX

System board

System ECC error

58 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
001-254-XXX

System board
001-255-XXX
001-256-XXX
001-257-XXX

System DMA error

001-260-XXX

System board
001-264-XXX

System IRQ error

001-268-XXX

System IRQ1 failure

001-269-XXX

System IRQ2 failure

001-270-XXX

System IRQ3 failure

001-271-XXX

System IRQ4 failure

001-272-XXX

System IRQ5 failure

001-273-XXX

System IRQ6
(diskette drive) failure

1. Device on IRQ1

2. System board

1. Device on IRQ2

2. System board

1. Device on IRQ3

2. System board

1. Device on IRQ4

2. System board

1. Device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

001-274-XXX

System IRQ7 failure

001-275-XXX

System IRQ8 failure

001-276-XXX

System IRQ9 failure

001-277-XXX

System IRQ10 failure

001-278-XXX

System IRQ11 failure

001-279-XXX

System IRQ12 failure

001-280-XXX

System IRQ13 failure

001-281-XXX

System IRQ14
(hard disk drive) failure

1. Device on IRQ7

2. System board

1. Device on IRQ8

2. System board

1. Device on IRQ9

2. System board

1. Device on IRQ10

2. System board

1. Device on IRQ11

2. System board

1. Device on IRQ12

2. System board

1. Device on IRQ13

2. System board

1. Hard disk drive cable

2. Hard disk drive

3. System board

001-282-XXX

System IRQ15 failure

1. Device on IRQ15

2. System board

Chapter 7. Symptom-to-FRU Index 59

Diagnostic Error Code FRU/Action
001-286-XXX

System board
001-287-XXX
001-288-XXX

System Timer failure

001-292-XXX

System CMOS
RAM error

001-293-XXX

System CMOS Battery

001-298-XXX

System RTC date/time update failure

1. Run Setup and re-test

2. System board

1. CMOS Battery

2. System board

1. Flash the system. See “Flash update

procedures” on page 209

2. System board

001-299-XXX

System board

System RTC periodic interrupt failure

001-300-XXX

System board

System RTC Alarm failure

001-301-XXX

System RTC Century byte error

1. Flash the system. See “Flash update
procedures” on page 209

2. System board

005-000-XXX

No action

Video Test Passed

005-00X-XXX

Video error

005-010-XXX
005-011-XXX
005-012-XXX

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

005-013-XXX

Video Signal failure

005-016-XXX

Video Simple Pattern
test failure

1. Video Ram

2. Video card, if installed

3. System board

005-024-XXX

Video Addressing test failure

005-025-XXX

Video Checksum Value error

005-027-XXX

Video Configuration/Setup error

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

005-031-XXX

Video Device Cable failure

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

005-032-XXX

Video Device Controller failure

1. Video card, if installed

2. System board

60 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
005-036-XXX

Video Register error

005-038-XXX

System BIOS extension failure

005-040-XXX

Video IRQ failure

005-195-XXX

Video Test aborted by user

005-196-XXX

Video test halt, error threshold exceeded

005-197-XXX

Video test warning

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component called out in

warning statement

4. Replace the component under test

005-198-XXX

Video test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

005-199-XXX

Video test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

005-2XX-XXX
005-3XX-XXX

Video subsystem error

006-000-XXX

1. Video card, if installed

2. System board

No action

Diskette interface Test Passed

006-0XX-XXX

Diskette interface error

1. Diskette drive Cable

2. Diskette drive

3. System board

006-195-XXX

Diskette interface Test aborted by user

006-196-XXX

Diskette interface test halt, error threshold
exceeded

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 61

Diagnostic Error Code FRU/Action
006-197-XXX

Diskette interface test warning

1. If a component is called out, make sure
it is connected and/or enabled

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

006-198-XXX

Diskette interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

006-199-XXX

Diskette interface test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test

3. Replace component under function test

006-25X-XXX

Diskette interface Error

1. Diskette drive cable

2. Diskette drive

3. System board

011-000-XXX

No action

Serial port Interface Test Passed

011-001-XXX

Serial port Presence

1. Remove external serial device, if
present

2. Run setup, enable port

3. System board

011-002-XXX

System board

011-003-XXX

Serial port Timeout/Parity error

011-013-XXX

System board

011-014-XXX

Serial port Control Signal/Loopback test
failure

011-015-XXX

Serial port External Loopback failure

011-027-XXX

Serial port Configuration/Setup error

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

011-03X-XXX

System board

011-04X-XXX

Serial port failure

011-195-XXX

Serial port Test aborted by user

011-196-XXX

Serial port test halt, error threshold exceeded

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

62 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
011-197-XXX

Serial port test warning

1. Make sure the component that is called
out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

011-198-XXX

Serial port test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

011-199-XXX

Serial port test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

011-2XX-XXX

Serial port signal failure

014-000-XXX

1. External serial device

2. System board

No action

Parallel port Interface Test Passed

014-001-XXX

Parallel port Presence

1. Remove external parallel device, if
present

2. Run setup, enable port

3. System board

014-002-XXX

System board

014-003-XXX

Parallel port Timeout/Parity error

014-013-XXX

System board

014-014-XXX

Parallel port Control Signal/Loopback test
failure

014-015-XXX

Parallel port External Loopback failure

014-027-XXX

Parallel port Configuration/Setup error

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

014-03X-XXX

System board

014-04X-XXX

Parallel port failure

014-195-XXX

Parallel port Test aborted by user

Information only

Re-start the test, if necessary

Chapter 7. Symptom-to-FRU Index 63

Diagnostic Error Code FRU/Action
014-196-XXX

Parallel port test halt, error threshold
exceeded

014-197-XXX

Parallel port test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

014-198-XXX

Parallel port test aborted

1. If a component is called out, make sure
it is connected and/or enabled

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

014-199-XXX

Parallel port test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

014-2XX-XXX
014-3XX-XXX

Parallel port failure

015-000-XXX

1. External parallel device

2. System board

No action

USB port Interface Test Passed

015-001-XXX

USB port Presence

015-002-XXX

USB port Timeout

015-015-XXX

USB port External Loopback failure

015-027-XXX

USB port Configuration/Setup error

1. Remove USB device(s) and re-test

2. System board

1. Remove USB device(s) and re-test

2. System board

1. Remove USB device(s) and re-test

2. System board

1. Flash the system. See “Flash update

procedures” on page 209

2. System board

015-032-XXX

System board

USB port Device Controller failure

015-034-XXX

USB port buffer
allocation failure

1. Reboot the system

2. Flash the system and re-test. See “Flash

update procedures” on page 209

3. Run memory test

4. System board

015-035-XXX

USB port Reset condition detected

1. Remove USB device(s) and re-test

2. System board

64 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
015-036-XXX

System board

USB port Register error

015-040-XXX

USB port IRQ failure

1. Run setup and check for conflicts

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

015-195-XXX

USB port Test aborted by user

015-196-XXX

USB port test halt, error threshold exceeded

015-197-XXX

USB port test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

015-198-XXX

USB port test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

015-199-XXX

USB port test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

018-000-XXX

No action

PCI Card Test Passed

018-0XX-XXX

PCI Card Failure

018-195-XXX

PCI Card Test aborted by user

1. Riser card, if installed

2. System board

1. PCI card

2. Information only

Re-start the test, if necessary

018-196-XXX

PCI Card test halt, error threshold exceeded

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 65

Diagnostic Error Code FRU/Action
018-197-XXX

PCI Card test warning

1. Make sure the component that is called
out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

018-198-XXX

PCI Card test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

018-199-XXX

PCI Card test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

018-250-XXX

PCI Card Services error

1. PCI card

2. Riser card, if installed

3. System board

020-000-XXX

No action

PCI Interface Test Passed

020-0XX-XXX

PCI Interface error

1. PCI card

2. Riser card, if installed

3. System board

020-195-XXX

PCI Test aborted by user

020-196-XXX

PCI test halt, error threshold exceeded

020-197-XXX

PCI test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

66 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
020-198-XXX

PCI test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

020-199-XXX

PCI test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

020-262-XXX

PCI system error

1. PCI card

2. Riser card, if installed

3. System board

025-000-XXX

IDE

interface Test Passed

025-00X-XXX
025-01X-XXX

IDE interface failure

No action

1. IDE signal cable

2. Check power supply voltages

3. Reseat IDE signal cable

4. IDE device

5. System board

025-027-XXX

IDE interface Configuration/Setup error

1. IDE signal cable

2. Flash the system. See “Flash update

procedures” on page 209

3. Reseat IDE signal cable

4. IDE device

5. System board

025-02X-XXX
025-03X-XXX
025-04X-XXX

IDE Interface failure

1. IDE signal cable

2. Check power supply

3. Reseat IDE signal cable

4. IDE device

5. System board

025-195-XXX

IDE interface Test aborted by user

025-196-XXX

IDE interface test halt, error threshold
exceeded

025-197-XXX

IDE interface test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

Chapter 7. Symptom-to-FRU Index 67

Diagnostic Error Code FRU/Action
025-198-XXX

IDE interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

025-199-XXX

IDE interface test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

030-000-XXX

No action

SCSI interface Test Passed

030-00X-XXX
030-01X-XXX

SCSI interface failure

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-027-XXX

SCSI interface Configuration/Setup error

1. SCSI signal cable

2. Flash the system. See “Flash update

procedures” on page 209

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-03X-XXX
030-04X-XXX

SCSI interface error

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-195-XXX

SCSI interface Test aborted by user

030-196-XXX

SCSI interface test halt, error threshold
exceeded

030-197-XXX

SCSI interface test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

68 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
030-198-XXX

SCSI interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

030-199-XXX

SCSI interface test failed, cause unknown

1. Go to “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

035-000-XXX

No action

RAID interface Test Passed

035-0XX-XXX

RAID interface Failure

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

035-195-XXX

RAID interface Test aborted by user

035-196-XXX

RAID interface test halt, error threshold
exceeded

035-197-XXX

RAID interface test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

035-198-XXX

RAID interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

035-199-XXX

RAID interface test failed, cause unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

071-000-XXX

No action

Audio port Interface Test Passed

Chapter 7. Symptom-to-FRU Index 69

Diagnostic Error Code FRU/Action
071-00X-XXX

071-01X-XXX
071-02X-XXX

Audio port error

1. Run Setup

2. Flash the system. See “Flash update

procedures” on page 209

3. System board

071-03X-XXX

Audio port failure

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

071-04X-XXX

Audio port failure

1. Run Setup

2. Audio card, if installed

3. System board

071-195-XXX

Audio port Test aborted by user

071-196-XXX

Audio port test halt, error threshold
exceeded

071-197-XXX

Audio port test warning

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

071-198-XXX

Audio port test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

071-199-XXX

Audio port test failed, cause unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

071-25X-XXX

Audio port failure

1. Speakers

2. Audio card, if installed

3. System board

080-000-XXX

No action

Game Port interface Test Passed

080-XXX-XXX

Game Port interface Error

080-195-XXX

Game Port interface Test aborted by user

1. Remove the game port device and
re-test the system

Information only

Re-start the test, if necessary

70 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
080-196-XXX

Game Port interface test halt, error threshold
exceeded

080-197-XXX

Game Port interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

080-198-XXX

Game Port interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

080-199-XXX

Game Port interface test failed, cause
unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

086-000-XXX

No action

Mouse Port interface Test Passed

086-001-XXX

Mouse Port interface Presence

086-032-XXX

Mouse Port interface Device controller
failure

086-035-XXX

Mouse Port interface Reset

086-040-XXX

Mouse Port interface IRQ failure

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

086-195-XXX

Mouse Port interface Test aborted by user

086-196-XXX

Mouse Port interface test halt, error
threshold exceeded

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 71

Diagnostic Error Code FRU/Action
086-197-XXX

Mouse Port interface test warning

1. Make sure the component that is called
out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

086-198-XXX

Mouse Port interface test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

086-199-XXX

Mouse Port interface test failed, cause
unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

089-000-XXX

No action

Microprocessor Test Passed

089-XXX-XXX

Microprocessor failure

089-195-XXX

Microprocessor Test aborted by user

089-196-XXX

Microprocessor test halt, error threshold
exceeded

089-197-XXX

Microprocessor test warning

1. Microprocessor(s)

2. System board

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

089-198-XXX

Microprocessor test aborted

1. Flash the system. See “Flash update
procedures” on page 209

2. Go to “Undetermined problems” on page
81

089-199-XXX

Microprocessor test failed, cause unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

170-000-XXX

No action

Voltage Sensor(s) Test Passed

72 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
170-0XX-XXX

Voltage Sensor(s) failure

170-195-XXX

Voltage Sensor(s) Test aborted by user

170-196-XXX

Voltage Sensor(s) test halt, error threshold
exceeded

170-197-XXX

Voltage Sensor(s) test warning

1. Flash system

2. System board

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

170-198-XXX

Voltage Sensor(s) test aborted

1. If a component is called out, make sure
it is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

170-250-XXX
170-251-XXX

Voltage Sensor(s) Voltage limit error

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module
error

1. Power supply

2. System board

1. Voltage Regulator Module (VRM)

2. Microprocessor

3. System board

175-000-XXX

No action

Thermal Sensor(s) Test Passed

175-0XX-XXX

Thermal Sensor(s) failure

175-195-XXX

Thermal Sensor(s) Test aborted by user

175-196-XXX

Thermal Sensor(s) test halt, error threshold
exceeded

1. Flash system

2. System board

Information only

Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU Index 73

Diagnostic Error Code FRU/Action
175-197-XXX

Thermal Sensor(s) test warning

1. Make sure the component that is called
out is connected and/or enabled. See
Chapter 6, “Using the Setup Utility,” on
page 51

2. Re-run test

3. Replace the component that is called out

in warning statement

4. Replace the component under test

175-198-XXX

Thermal Sensor(s) test aborted

1. If a component is called out, make sure
it is connected and/or enabled

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Go to “Undetermined problems” on page
81

175-199-XXX

Thermal Sensor(s) test failed, cause
unknown

1. See “Undetermined problems” on page
81

2. Flash the system and re-test. See “Flash
update procedures” on page 209

3. Replace component under function test

175-250-XXX
175-251-XXX

Thermal Sensor(s) limit error

1. Check fans

2. Check Power supply voltages

3. Microprocessor

4. System board

185-000-XXX

No action

Asset Security Test Passed

185-XXX-XXX

Asset Security failure

185-278-XXX

Asset Security Chassis Intrusion

1. Flash system

2. System board

1. Assure Asset Security Enabled

2. C2 Cover Switch

3. System board

201-000-XXX

No action

System Memory Test Passed

201-XXX-XXX

System Memory error

1. Replace the memory module called out
by the test

2. System board

202-000-XXX

No action

System Cache Test Passed

202-XXX-XXX

System Cache error

1. Cache, if removable

2. System board

3. Microprocessor

206-000-XXX

No action

Diskette Drive Test Passed

206-XXX-XXX

Diskette Drive error

1. Diskette Drive Cable

2. Check power supply voltages

3. Diskette drive

4. System board

74 Lenovo 3000 J Series

Diagnostic Error Code FRU/Action
215-000-XXX

No action

CD-ROM Drive Test Passed

215-XXX-XXX

CD-ROM Drive error

1. CD-ROM Drive Cable

2. Check power supply voltages

3. CD-ROM drive

4. System board

217-000-XXX

No action

Hard Disk Drive Test Passed

217-25X-XXX
217-26X-XXX

Hard Disk Drive (IDE) error

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Reseat the hard disk drive cable

4. Hard Disk drive (IDE)

5. System board

217-28X-XXX
217-29X-XXX

Hard Disk Drive (SCSI) error

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Reseat the hard disk drive cable

4. Hard Disk drive (SCSI)

5. SCSI adapter card

6. System board

220-000-XXX

No action

Hi-Capacity Cartridge Drive Test Passed

220-XXX-XXX

Hi-Capacity Cartridge Drive error

301-XXX-XXX

Keyboard error

1. Remove the Hi-Capacity Cartridge
Drive and re-test the system

1. Keyboard

2. Check and test mouse

3. System board

301-000-XXX

No action

Keyboard Test Passed

302-000-XXX

No action

Mouse Test Passed

302-XXX-XXX

Mouse error

1. Mouse

2. Check and test Keyboard

3. System board

303-000-XXX

No action

Joystick Test Passed

303-XXX-XXX

Remove the Joystick and re-test the system

Joystick error

305-000-XXX

No action

Monitor DDC Test Passed

305-250-XXX

Monitor DDC self test failure

1. Run Setup to enable DDC

2. Cable

3. Monitor

4. Video card

5. System board

Chapter 7. Symptom-to-FRU Index 75

Diagnostic Error Code FRU/Action
415-000-XXX

No action

Modem Test Passed

415-XXX-XXX

Remove the Modem and re-test the system

Modem error

76 Lenovo 3000 J Series

Beep symptoms

Beep symptoms are tones or a series of tones separated by pauses (intervals
without sound) during POST.

The following table describes beep symptoms.

Beep Symptom FRU/Action
2 short beeps

CMOS setting error

Perform the following actions in order.

1. Start the Setup Utility program and press
F10 to Save and exit. See Chapter 6,
“Using the Setup Utility,” on page 51.

2. Start the Setup Utility program and press
F7 to load defaults and then press F10 to
Save and exit.

3. Perform a Boot block recovery. See
“Recovering from a POST/BIOS update
failure” on page 210.

1 long and 2 short beeps

Monitor or video adapter card error

Perform the following actions in order.

1. Make sure the monitor is properly
connected to the computer.

2. Replace the video adapter card (if
present).

3. Replace the system board.

1 long and 3 short beeps

Keyboard error

Perform the following actions in order.

1. Make sure the keyboard is properly
connected to the keyboard connector.

2. Replace the keyboard.

3. Replace the system board.

1 long and 9 short beeps BIOS ROM error Perform the following actions in order.

1. Start the Setup Utility program and press
F7 to load defaults and then press F10 to
Save and exit. See Chapter 6, “Using the
Setup Utility,” on page 51.

2. Perform a Boot block recovery. See
“Recovering from a POST/BIOS update
failure” on page 210.

3. Replace the system board.

Continuos long beeps

DRAM memory error

Perform the following actions in order.

1. Make sure the memory module(s) are
properly seated in the connector(s).

2. Replace the memory module(s).

3. Replace the system board.

Chapter 7. Symptom-to-FRU Index 77

POST error codes

Each time you power-on the system, it performs a series of tests that check the
operation of the system and some options. This series of tests is called the
Power-On Self-Test, or POST. POST does the following operations.

v Checks some basic system-board operations
v Checks the memory operation
v Starts the video operation
v Verifies that the boot drive is working

the POST detects a problem, an error message appears on the screen. A single

If
problem can cause several error messages to appear. When you correct the cause of
the first error message, the other error messages probably will not appear on the
screen the next time you turn on the system.

POST Error Message Description/Action

CMOS battery failed The CMOS battery is no longer functional.

Replace the battery.

CMOS checksum error - defaults loaded Checksum of CMOS is incorrect.

The computer loads the default
configuration settings. This error might
indicate that CMOS has become corrupt due
to a weak CMOS battery.

CPU at nnnn nnnn is the running speed of the

microprocessor.
Press Esc to skip memory test Pressing Esc skips the full memory test
HARD DISK INSTALL FAILURE Cannot find or initialize the hard disk drive

controller or the drive.

Make sure the hard disk drive is correctly

installed.

If no hard disk drives are installed, make

sure the hard disk drive selection in Setup is

set to NONE.
Keyboard error or no keyboard present Cannot initialize the keyboard.

Make sure the keyboard is properly

connected to the computer and that no keys

are held pressed during POST.

78 Lenovo 3000 J Series

To purposely configure the computer

without a keyboard, set the error halt

condition in Setup to HALT ON ALL, BUT

KEYBOARD. The BIOS then ignores the

missing keyboard during POST.
Memory Test: This message displays during a full memory

test, counting down the memory areas being

tested.
Memory test fail If POST detects an error during memory

testing, additional information appears. This

information gives specifics about the type

and location of the memory error.

POST Error Message Description/Action

Press TAB to show POST screen Pressing the TAB key permits the user to

toggle between the default POST display
screen and a custom POST display screen.

Error: Non-System disk or disk error
Replace and press any key when ready

The BIOS was unable to find a suitable boot
device.

Make sure the boot drive is properly
connected to the computer.

Make sure you have bootable media.

Chapter 7. Symptom-to-FRU Index 79

Miscellaneous error messages

Message/Symptom FRU/Action

Changing display colors Display/Monitor
Computer will not power-off. See “Power

Supply Problems” on page 55.

1. Power Switch

2. System Board

3. Riser card, if installed

Computer will not RPL from server

1. Ensure that network is in startup
sequence as first device or first device
after diskette

2. Ensure that network adapter is enabled
for RPL

3. Network adapter (Advise network
administrator of new MAC address)

Computer will not perform a Wake on LAN
(if applicable)

®

1. Check power supply and signal cable
connections to network adapter

2. Ensure that the operating system settings
are set to enable Wake on LAN

3. Ensure Wake on LAN feature is enabled
in Setup/Configuration (see “Starting the
Setup Utility program” on page 51)

4. Ensure network administrator is using
correct MAC address

5. Ensure no interrupt or I/O address
conflicts

6. Network adapter (advise network
administrator of new MAC address)

Dead computer. See “Power Supply
Problems” on page 55.

Diskette drive in-use light remains on or
does not light when drive is active.

1. Power Supply

2. System Board

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

Flashing cursor with an otherwise blank
display.

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

Incorrect memory size during POST

1. Run the Memory tests

2. Memory Module

3. System Board

″Insert a Diskette″ icon appears with a
known-good diagnostics diskette in the first

3.5-inch diskette drive.

1. System Board

2. Diskette Drive Cable

3. Network Adapter

Intensity or color varies from left to right of
characters and color bars

1. Display

2. Video adapter (if present)

3. System Board

No power or fan not running

1. See “Power Supply Problems” on page

55.

80 Lenovo 3000 J Series

Message/Symptom FRU/Action

Non-system disk or disk error-type message
with a known-good diagnostic diskette.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

Other display symptoms not listed above
(including blank or illegible display)

Power-on indicator or hard disk drive in-use
light not on, but computer works correctly

Printer problems

1. Display

2. System Board

1. Power switch/LED assembly

2. System Board

1. Printer

2. System Board

Program loads from the hard disk with a
known-good diagnostics diskette in the first

3.5-inch diskette drive

1. Run Setup and check Startup sequence.

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Power Supply

RPL computer cannot access programs from
its own hard disk.

1. If network administrator is using
LCCM Hybrid RPL, check startup
sequence:

a. First device - network
b. Second device - hard disk

Hard disk drive

2.

RPL computer does not RPL from server

1. Check startup sequence

2. Check the network adapter LED status

Serial or parallel port device failure (system
board port)

1. External Device Self-Test OK?

2. External Device

3. Cable

4. System Board

Serial or parallel port device failure (adapter
port)

1. External Device Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

Some or all keys on the keyboard do not
work

1. Keyboard

2. Keyboard Cable

3. System Board

Undetermined problems

If this computer has a parallel ATA hard disk drive, make sure that the hard disk
drive is jumpered as a master and the optical drive is jumpered as a slave.

1. Power-off the computer.

2. Remove or disconnect the following components (if installed) one at a time.
a. External devices (modem, printer, or mouse)
b. Any adapters

Chapter 7. Symptom-to-FRU Index 81

c. Memory modules
d. Extended video memory
e. External Cache
f. External Cache RAM
g. Hard disk drive
h. Diskette drive

Power-on the computer to re-test the system.

3.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace
the system board.

82 Lenovo 3000 J Series

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395)

Important

Before you replace any FRU, read Chapter 2, “Safety information,” on page 3.
These precautions and guidelines will help you work safely.

FRU replacements are to be done by trained service technicians only.

This chapter does not contain a remove and replace procedure for all FRUs. Only
the major FRUs are documented.

Note: The computer might look slightly different than the illustrations in this

chapter.

© Lenovo 2006, 2008. Portions © IBM Corp. 2005. 83

Rear connectors

The following illustration shows the locations of the connectors on the rear of the
computer.

1 Power connector 9 Ethernet connector
2 Voltage selection switch

3 Mouse connector 11 Microphone connector
4 Keyboard connector 12 Audio line out connector
5 Serial connector 13 Audio line in connector
6 Parallel connector 14 PCI Express x1 or PCI Express x16 adapter

7 VGA monitor connector 15 PCI Express x1 or PCI Express x16 adapter

8 USB connectors 16 PCI adapter connectors

Removing the covers

Important

Read Chapter 2, “Safety information,” on page 3 and “Handling electrostatic
discharge-sensitive devices” on page 6 before opening the cover.

Some FRU replacements require the removal of only the left-side cover. Others

require removal of both the left-side and the right-side covers.

1. Shut down the operating system, remove any media (DVDs, CDs, or tapes)
from the drives, and turn off all attached devices.

2. Unplug all power cords from electrical outlets.

10 USB connectors

(some models)

connector (some models)

connector (some models)

84 Lenovo 3000 J Series

3. Disconnect all cables attached to the computer. This includes power cords,
input/output (I/O) cables, and any other cables that are connected to the
computer.

4. Remove the two thumb screws at the rear of the left-side cover and slide the
cover to the rear to remove.

5. If necessary, remove the right-side cover in the same manner.

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 85

Locations

The following illustration will help you locate the major FRUs in the computer.

1 Heat sink and fan 6 Front panel card
2 Microprocessor 7 Hard disk drive
3 Memory modules 8 System board
4 Optical drive 9 System fan
5 Diskette drive 10 Power supply

86 Lenovo 3000 J Series

Identifying parts on the system board

There are different system boards depending on the machine type.

Machine Types 7387, 7388, and 7389

1 Microprocessor fan

11 Front panel (power switch/LED) connector

connector

2 Microprocessor and heat

12 SATA IDE connectors (2)

sink

3 Memory connector 1 13 Front USB connectors (2)
4 Memory connector 2 14 Serial (COM2 connector)
5 Clear CMOS/Recovery

15 PCI adapter connectors

jumper

6 Power supply connector 16 Front audio connector
7 Diskette drive connector 17 PCI Express x16 graphics adapter connector
8 IDE connector 1 18 PCI Express x1 graphics adapter connector
9 IDE connector 2 19 System fan connector
10 CMOS battery 20 12V power connector

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 87

Machine Types 7393, 7394, and 7395

1 Microprocessor and heat

11 Front USB connectors (2)

sink

2 Microprocessor fan

12 Serial (COM2) connector

connector

3 Memory connector 1 13 Front audio connectors
4 Memory connector 2 14 PCI adapter connectors (2)
5 Power connector 15 PCI Express x1 graphics adapter connector
6 Diskette drive connector 16 CMOS battery
7 IDE connector 17 PCI Express x16 graphics adapter connector
8 SATA IDE connectors (2) 18 System fan connector
9 Front panel (power

19 12V power connector

switch/LED) connector

10 Clear CMOS/Recovery

jumper

88 Lenovo 3000 J Series

Removing and replacing the front bezel

The front bezel must be removed to replace some FRUs.

1. Remove both the left-side and right-side covers. See “Removing the covers” on
page 84.

2. Disconnect the cable for the power switch/LED assembly from the system
board. See “Identifying parts on the system board” on page 87 for the
connector location.

3. Remove the screws that secure the bezel. There are two on each side.

4. There are three plastic tabs on each side of the bezel. While applying pressure

on the top of the bezel, release each tab starting with the tabs at the top.

Note: The power switch/LED assembly cable is connected inside the bezel. Be

careful to not damage the cable and connectors when removing the bezel
from the chassis.

5. When the tabs are all released, remove the bezel from the chassis.
To replace the bezel:

6. Route the power switch/LED cable through the hole in the chassis and to the
system board.

7. Align the tabs in the chassis and snap it into position. Install the two screws on
each side to secure the bezel.

8. Reconnect the power switch/LED cable to the system board.

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 89

Replacing a memory module

1. Remove the left-side cover. See “Removing the covers” on page 84.

2. Locate the memory connectors. See “Identifying parts on the system board” on

page 87.

3. Open the retaining clips and remove the failing memory module.

4. Make sure the notch 1 on the new memory module is aligned correctly with

the connector key 2 on the socket. Insert the memory module straight down
into the connector until it snaps into position and the retaining clips are closed.

90 Lenovo 3000 J Series

5. Go to “Completing the FRU replacement” on page 112.

Replacing a PCI adapter

1. Remove the left-side cover. See “Removing the covers” on page 84.

2. Remove the screw securing the adapter being replaced.

3. Pull the adapter straight out of the PCI connector.

4. Remove the new adapter from its static-protective package.

5. Install the new adapter into the appropriate PCI connector.

6. Install the screw to secure the new adapter.

7. Go to “Completing the FRU replacement” on page 112.

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 91

Replacing the CMOS battery

If the CMOS battery fails, the date, time, and configuration information (including
passwords) are lost. An error message is displayed when you turn on the
computer.

1. Refer to “Safety notices (multi-lingual translations)” on page 7 for information
about replacing and disposing of the battery.

2. Turn off the computer and all attached devices.

3. Remove the left-side cover. See “Removing the covers” on page 84.

4. Locate the battery. See “Identifying parts on the system board” on page 87.

5. If necessary, remove any adapters that impede access to the battery. See

“Replacing a PCI adapter” on page 91 for more information.

6. Remove the old battery.

7. Install the new battery.

8. Replace any adapters that were removed to gain access to the battery. See

“Replacing a PCI adapter” on page 91 for instructions for replacing adapters.

Note: When the computer is turned on for the first time after battery

replacement, an error message might be displayed. This is normal after
replacing the battery.

9. Go to “Completing the FRU replacement” on page 112.

92 Lenovo 3000 J Series

Replacing the power supply

Attention

Never remove the cover on a power supply or any part that has the
following label attached.

Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no servicable parts inside
these components.

1. Remove the left-side cover. See “Removing the covers” on page 84.

2. Disconnect all power supply cables from the drives.

3. Disconnect all power supply cables from the system board. See “Identifying

parts on the system board” on page 87.

4. At the rear of the chassis, remove the four screws that secure the power supply.

5. Lift the power supply out of the chassis.

6. Install the new power supply and insert the four screws that hold the power

supply in place.

7. Reconnect all power supply cables to the system board and the drives. See
“Identifying parts on the system board” on page 87. Make sure the cables are
correctly routed.

8. Go to “Completing the FRU replacement” on page 112.

Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 93

Replacing the system board (Types 7393, 7394, and 7395)

Note: When replacing the system board a new retention module for the

microprocessor heat sink is required. Make sure you have a new retention
module before beginning this procedure.

1. Remove both side covers. See “Removing the covers” on page 84.

2. Lay the computer on the right side to make the system board accessible.

3. Remove any adapter cards installed in the PCI connectors. See “Replacing a

PCI adapter” on page 91.

4. Carefully take note of the location of all cable connections on the system
board and disconnect all cables. See “Identifying parts on the system board”
on page 87.

5. Remove the screws that secure the system board to the chassis.

6. Lift the system board out of the chassis.

7. Remove the memory modules from the failing system board and install them

in the same location on the new system board.

8. Remove the four screws 1 securing the heat sink and fan assembly to the
system board.

94 Lenovo 3000 J Series

9. Lift the heat sink and fan assembly off the failing system board. Lay the heat
sink on its side so that the thermal grease does not come in contact with
anything.