Lenovo 1732, 7559, 7556, 7078, 7077 Service Manual

ThinkCentre
HardwareMaintenanceManual

MachineTypes:1732,1734,1736,7074,7075,7077,7078,7556,
and7559

ThinkCentre
HardwareMaintenanceManual

MachineTypes:1732,1734,1736,7074,7075,7077,7078,7556,
and7559

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe
ThinkCentreEdgeSafetyandWarrantyGuideandAppendixA“Notices”onpage221.

FourthEdition(November2011)
©CopyrightLenovo2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents

Chapter1.Aboutthismanual......1

ImportantSafetyInformation..........1

Chapter2.Safetyinformation......3

Generalsafety................3

Electricalsafety...............3

Safetyinspectionguide............5

Handlingelectrostaticdischarge-sensitive

devices..................5

Groundingrequirements............6

Safetynotices(multi-lingualtranslations).....6

Chapter3.Generalinformation....29

LenovoThinkVantageT ools.........29

LenovoWelcome..............29

LenovoThinkVantageT oolbox........29

LenovoSolutionCenter...........29

SimpleTap................30

Additionalinformationresources.......30

Specications...............31

Chapter4.GeneralCheckout.....33

Problemdeterminationtips..........33

Chapter5.Troubleshootingand

diagnostics..............35

Basictroubleshooting............35

Troubleshootingprocedure..........36

Troubleshooting..............37

Audioproblems............37

CDproblems.............38

DVDproblems.............39

Intermittentproblems..........41

Keyboard,mouse,orpointingdevice

problems...............41

Monitorproblems............43

Networkingproblems..........44

Optionproblems............47

Performanceandlockupproblems.....48

Printerproblems............49

Serialportproblems...........49

Softwareproblems...........50

USBproblems.............51

Diagnostics................51

LenovoThinkVantageT oolbox.......51

LenovoSolutionCenter.........52

PC-DoctorforDOS...........52

Chapter6.UsingtheSetupUtility

program................57

StartingtheSetupUtilityprogram.......57

Viewingandchangingsettings........57

Usingpasswords..............57

Passwordconsiderations.........57

Power-OnPassword..........58

HardDiskPassword...........58

AdministratorPassword.........58

Setting,changing,anddeletingapassword.58

Enablingordisablingadevice........58

Selectingastartupdevice..........59

Selectingatemporarystartupdevice....59

Selectingorchangingthestartupdevice

sequence...............59

ExitingfromtheSetupUtilityprogram.....59

Chapter7.Symptom-to-FRUIndex..61

Harddiskdrivebooterror..........61

PowerSupplyProblems...........61

Diagnosticerrorcodes...........62

Beepsymptoms..............79

POSTerrorcodes.............79

Miscellaneouserrorconditions........80

Undeterminedproblems...........82

Chapter8.ReplacingFRUs......83

Locatingconnectors,controls,andindicatorson

thefrontofyourcomputer..........83

Usingyourcomputerinmonitormode...85
Locatingconnectorsontherearofyour

computer.................85

FRUlocations...............86

Systemboardpartsandconnectors......88

Removingandreinstallingthesystemstandhinge

cover..................88

Removingandreinstallingthesystemstand...90

Removingandreinstallingthefootstands....92

Removingthecomputercover........95

Replacingtheharddiskdrive.........95

Replacingtheopticaldrive..........97

RemovingtheVESAmountbracket......99

ReplacingtherearI/Oassembly........100

Removingandreinstallingthesystemboard

shield..................102

Removingandreinstallingthesystemfan....103

Replacingthepowersupply.........104

Replacingthemicroprocessorfan.......106

©CopyrightLenovo2011

iii

Replacingtheheatsinkassembly.......107

Replacingthemicroprocessor........108

Replacingthecardreader..........111

Openingthesystemboardshieldwindow....112

Replacingthebattery............113

Installingorreplacingamemorymodule....114

Replacingtheinternalspeakers........116

Replacingtheintegratedcamera.......117

Replacingthesystemboard.........118

ReplacingtheLCDpanel...........120

Panelcomponentrelationships......125

ReplacingtheWI-FIcard...........125

Completingthepartsreplacement.......127

Chapter9.FRUlists.........129

Overall:MT1732,1734,1736,7074,7075,7077,

7078,7556,and7559............129

MechanicalFRUs.............144

KeyboardandMouse............150

AdaptersandmiscellaneousFRUs.......182

PowerCords...............183

Windows7HomeBasic32RecoveryCD....192

Windows7HomePremium32RecoveryCD...194
Windows7HomePremium64RecoveryCD...198

Windows7Professional32RecoveryCD....204

Windows7Professional64RecoveryCD....208

Windows7starter32RecoveryCD......214

Chapter10.AdditionalService

Information.............217

Securityfeatures..............217

HardwarecontrolledPasswords......217

Operatingsystempassword.......217

Vitalproductdata............217

BIOSlevels................217

Flashupdateprocedures..........217

Updating(ashing)theBIOSfromadisc....217

Updating(ashing)theBIOSfromyouroperating

system..................218

RecoveringfromaPOST/BIOSupdatefailure..218

Powermanagement............219

Automaticcongurationandpowerinterface

(ACPI)BIOS..............219

AutomaticPower-Onfeatures.......219

AppendixA.Notices.........221

Televisionoutputnotice...........222

EuropeanconformanceCEmark.......222

Trademarks................222

Index.................223

ivThinkCentreHardwareMaintenanceManual

Chapter1.Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforThinkCentre®computerslistedonthecover.Itis
intendedonlyfortrainedservicerswhoarefamiliarwithLenovo®computerproducts.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformationinChapter2“Safetyinformation”
onpage3

TheSymptom-to-FRU(eldreplaceableunits)IndexandAdditionalServiceInformationchaptersarenot
specictoanymachinetypeandareapplicabletoallThinkCentreEdgecomputers.

ThismanualincludesacompleteFRUpartnumberlistingforeachmachinetypeandmodellistedonthe
cover.IfyouhaveInternetaccess,FRUpartnumbersarealsoavailableat:
http:/www.lenovo.com/support

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.

LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen

.

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.

©CopyrightLenovo2011

1

2ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation

Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

Electricalsafety

CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandcongurationprocedures.

Observethefollowingruleswhenworkingonelectricalequipment.

©CopyrightLenovo2011

3

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft

materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection

–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:

–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators

andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

4ThinkCentreHardwareMaintenanceManual

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.
c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeoplewhilehandlingthepart.

Chapter2.Safetyinformation5

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multi-lingualtranslations)

Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•Brazilian/Portuguese

•Chinese(simplied)

•Chinese(traditional)

•French

•German

•Hebrew

•Italian

•Korean

•Spanish

DANGER

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

6ThinkCentreHardwareMaintenanceManual

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems

beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration
procedures.

•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or

openingcoversonthisproductorattacheddevices.

ToConnectToDisconnect

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

Chapter2.Safetyinformation7

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

1

2

CAUTION:
Usesafepracticeswhenlifting.

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

8ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation9

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

1

2

PERIGO

10ThinkCentreHardwareMaintenanceManual

Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.

Paraevitarriscodechoqueelétrico:

•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração
desteprodutoduranteumatempestadecomraios.

•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.

•T odoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.

•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.

•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.

•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde
instalaçãoeconguração.

•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.

ParaConectar:ParaDesconectar:

1.DESLIGUETudo.

2.Primeiramente,conectetodososcabosaos
dispositivos.

3.Conecteoscabosdesinalaosconectores.

4.Conecteoscabosdealimentaçãoàstomadas.

5.LIGUEosdispositivos.

1.DESLIGUETudo.

2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.

3.Removaoscabosdesinaldosconectores.

4.Removatodososcabosdosdispositivos.

CUIDADO:

Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.

Não:

•Jogueoucoloquenaágua

•Aqueçaamaisde100°C(212°F)

•Consertenemdesmonte

Descarteabateriaconformerequeridopelasleisouregulamentoslocais.

PRECAUCIÓN:

Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica
outransmissores)estivereminstalados,observeoseguinte:

Chapter2.Safetyinformation11

•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição

1

2

prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.

•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui
poderesultaremexposiçãoprejudicialàradiação.

PERIGO

AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:

Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

CUIDADO:

Utilizeprocedimentosdesegurançaparalevantarequipamentos.

CUIDADO:

Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.

12ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation13

1

2

14ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation15

1

2

DANGER

Lecourantélectriqueprovenantdel'alimentation,dutéléphoneetdescâblesdetransmissionpeutprésenter
undanger.

Pourévitertoutrisquedechocélectrique:

•Nemanipulezaucuncâbleetn'effectuezaucuneopérationd'installation,d'entretienoudereconguration
deceproduitaucoursd'unorage.

•Brancheztouslescordonsd'alimentationsurunsocledeprisedecourantcorrectementcâbléetmisàla
terre.

•Branchezsurdessoclesdeprisedecourantcorrectementcâbléstoutéquipementconnectéàceproduit.

•Lorsquecelaestpossible,n'utilisezqu'uneseulemainpourconnecteroudéconnecterlescâbles
d'interface.

•Nemettezjamaisunéquipementsoustensionencasd'incendieoud'inondation,ouenprésencede
dommagesmatériels.

•Avantderetirerlescartersdel'unité,mettezcelle-cihorstensionetdéconnectezsescordons
d'alimentation,ainsiquelescâblesquilarelientauxréseaux,auxsystèmesdetélécommunicationetaux
modems(saufinstructioncontrairementionnéedanslesprocéduresd'installationetdeconguration).

•Lorsquevousinstallez,quevousdéplacez,ouquevousmanipulezleprésentproduitoudespériphériques
quiluisontraccordés,reportez-vousauxinstructionsci-dessouspourconnecteretdéconnecterles
différentscordons.

16ThinkCentreHardwareMaintenanceManual

ConnexionDéconnexion

1.MettezlesunitésHORSTENSION.

2.Commencezparbranchertouslescordonssurles
unités.

3.Branchezlescâblesd'interfacesurdesconnecteurs.

4.Branchezlescordonsd'alimentationsurdesprises.

5.MettezlesunitésSOUSTENSION.

1.MettezlesunitésHORSTENSION.

2.Débranchezlescordonsd'alimentationdesprises.

3.Débranchezlescâblesd'interfacedesconnecteurs.

4.Débrancheztouslescâblesdesunités.

ATTENTION:

Remplacerlapileaulithiumusagéeparunepilederéférenceidentiqueexclusivement,(référence
45C1566),ousuivrelesinstructionsdufabricantquiendénitleséquivalences.Sivotresystèmeest
dotéd'unmodulecontenantunepileaulithium,vousdevezleremplaceruniquementparunmodule
identique,produitparlemêmefabricant.Lapilecontientdulithiumetpeutexploserencasde
mauvaiseutilisation,demauvaisemanipulationoudemiseaurebutinappropriée.

Nepas:

•lajeteràl'eau,

•l'exposeràdestempératuressupérieuresà100°C,

•chercheràlaréparerouàladémonter.

Nepasmettrelapileàlapoubelle.Pourlamiseaurebut,sereporteràlaréglementationenvigueur.

ATTENTION:

Sidesproduitsàlaser(telsquedesunitésdeCD-ROM,deDVD-ROM,desunitésàbresoptiques,ou
desémetteurs)sontinstallés,prenezconnaissancedesinformationssuivantes:

•Neretirezpaslecarter.Enouvrantl'unitédeCD-ROMoudeDVD-ROM,vousvousexposezau

rayonnementdangereuxdulaser.Aucunepiècedel'unitén'estréparable.

•Pourévitertoutrisqued'expositionaurayonlaser,respectezlesconsignesderéglageet

d'utilisationdescommandes,ainsiquelesprocéduresdécritesdansleprésentmanuel.

DANGER

Certainsproduitsàlasercontiennentunediodeàlaserintégréedeclasse3Aou3B.Prenez
connaissancedesinformationssuivantes:

Rayonnementlaserlorsquelecarterestouvert.Eviteztouteexpositiondirecteaurayonlaser.Evitez
deregarderxementlefaisceauoudel'observeràl'aided'instrumentsoptiques.

Chapter2.Safetyinformation17

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

1

2

ATTENTION:

Soulevezlamachineavecprécaution.

ATTENTION:

L'interrupteurdecontrôled'alimentationdel'unitéetl'interrupteurdublocd'alimentationnecoupent
paslecourantélectriquealimentantl'unité.Enoutre,lesystèmepeutêtreéquipédeplusieurs
cordonsd'alimentation.Pourmettrel'unitéhorstension,vousdevezdéconnectertouslescordons
delasourced'alimentation.

VORSICHT

AnNetz-,Telefon-undDatenleitungenkönnengefährlicheSpannungenanliegen.

AusSicherheitsgründen:

•BeiGewitterandiesemGerätkeineKabelanschließenoderlösen.FernerkeineInstallations-,

Wartungs-oderRekongurationsarbeitendurchführen.

•GerätnuraneineSchutzkontaktsteckdosemitordnungsgemäßgeerdetemSchutzkontakt

anschließen.

•AlleangeschlossenenGeräteebenfallsanSchutzkontaktsteckdosenmitordnungsgemäß

geerdetemSchutzkontaktanschließen.

•DieSignalkabelnachMöglichkeiteinhändiganschließenoderlösen,umeinenStromschlagdurch

BerührenvonOberächenmitunterschiedlichemelektrischemPotenzialzuvermeiden.

•Geräteniemalseinschalten,wennHinweiseaufFeuer,WasseroderGebäudeschädenvorliegen.

18ThinkCentreHardwareMaintenanceManual

•DieVerbindungzudenangeschlossenenNetzkabeln,Telekommunikationssystemen,Netzwerken

undModemsistvordemÖffnendesGehäuseszuunterbrechen,sofernindenInstallations-und
KongurationsprozedurenkeineanderslautendenAnweisungenenthaltensind.

•ZumInstallieren,TransportierenundÖffnenderAbdeckungendesComputersoderder

angeschlossenenEinheitendieKabelgemäßderfolgendenT abelleanschließenundabziehen.

ZumAnschließenderKabelgehenSiewiefolgtvorZumAbziehenderKabelgehenSiewiefolgtvor

1.SchaltenSiealleEinheitenAUS.

2.SchließenSieerstalleKabelandieEinheitenan.

3.SchließenSiedieSignalkabelandieBuchsenan.

4.SchließenSiedieNetzkabelandieSteckdosean.

5.SchaltenSiedieEinheitEIN.

1.SchaltenSiealleEinheitenAUS.

2.ZiehenSiezuerstalleNetzkabelausden
Netzsteckdosen.

3.ZiehenSiedieSignalkabelausdenBuchsen.

4.ZiehenSiealleKabelvondenEinheitenab.

CAUTION:

EineverbrauchteLithiumbatterienurdurcheineBatteriemitderTeilenummer45C1566odereine
gleichwertige,vomHerstellerempfohleneBatterieersetzen.EnthältdasSystemeinModulmiteiner
Lithiumbatterie,diesesnurdurcheinModuldesselbenTypsundvondemselbenHerstellerersetzen.
DieBatterieenthältLithiumundkannbeiunsachgemäßerVerwendung,HandhabungoderEntsorgung
explodieren.

DieBatterienicht:

•mitWasserinBerührungbringen.

•über100Cerhitzen.

•reparierenoderzerlegen.

DieörtlichenBestimmungenfürdieEntsorgungvonSondermüllbeachten.

ACHTUNG:

BeiderInstallationvonLasergeräten(wieCD-ROM-Laufwerken,DVD-aufwerken,Einheitenmit
LichtwellenleitertechnikoderSendern)Folgendesbeachten:

•DieAbdeckungennichtentfernen.DurchEntfernenderAbdeckungendesLasergerätskönnen

gefährlicheLaserstrahlungenfreigesetztwerden.DasGerätenthältkeinezuwartendenTeile.

•WerdenSteuerelemente,EinstellungenoderDurchführungenvonProzedurenandersalshier

angegebenverwendet,kanngefährlicheLaserstrahlungauftreten.

VORSICHT

EinigeLasergeräteenthalteneineLaserdiodederKlasse3Aoder3B.BeachtenSieFolgendes:

Chapter2.Safetyinformation19

LaserstrahlungbeigeöffneterVerkleidung.NichtindenStrahlblicken.KeineLupenoderSpiegel

1

2

verwenden.Strahlungsbereichmeiden.

≥18kg≥32kg≥55kg

ACHTUNG:

ArbeitsschutzrichtlinienbeimAnhebenderMaschinebeachten.

ACHTUNG:

MitdemNetzschalteranderEinheitundamNetzteilwirddieStromversorgungfürdieEinheit
nichtunterbrochen.DieEinheitkannauchmitmehrerenNetzkabelnausgestattetsein.Umdie
StromversorgungfürdieEinheitvollständigzuunterbrechen,müssenallezumGerätführenden
NetzkabelvomNetzgetrenntwerden.

20ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation21

1

2

PERICOLO

Lacorrenteelettricaprovenientedaicavidialimentazione,deltelefonoedicomunicazionepuòessere
pericolosa.

Perevitareilrischiodiscosseelettriche:

•Noncollegareoscollegarequalsiasicavooppureeffettuarel'installazione,lamanutenzioneola

ricongurazionedelprodottoduranteuntemporale.

•Collegaretuttiilielettriciaunapresadialimentazionecorrettamentecablataedotatadimessaa

terra.

•Collegareallepreseelettricheappropriatetutteleapparecchiaturecheverrannoutilizzateper

questoprodotto.

22ThinkCentreHardwareMaintenanceManual

•Sepossibile,utilizzaresolounamanopercollegareoscollegareicavidisegnale.

•Nonaccendereassolutamenteapparecchiatureinpresenzadiincendi,perdited'acquaodanno

strutturale.

•Scollegareicavidialimentazione,isistemiditelecomunicazione,leretieilmodemprimadi

aprireicoperchideldispositivo,salvoistruzionicontrarierelativealleprocedurediinstallazionee
congurazione.

•Collegareescollegareicavicomedescrittonellaseguentetabellaquandovengonoeffettuate

operazionidiinstallazione,spostamentooaperturadeicoperchidiquestoprodottoodelleunità
collegate.

PercollegarsiPerscollegarsi

1.SPEGNEREleapparecchiature.

2.Innanzitutto,collegaretuttiicavialleunità.

3.Collegareicavidisegnaleaiconnettori.

4.Collegareicavidialimentazioneallapresa.

5.Accenderel'unità.

1.SPEGNEREleapparecchiature.

2.Innanzitutto,rimuovereicavidialimentazionedalla
presa.

3.Rimuovereicavidisegnaledaiconnettori.

4.Rimuoveretuttiicavidalleunità.

ATTENZIONE:

Quandosisostituiscelabatteriaallitio,utilizzaresoloilNumeroparte45C1566ountipodibatteria
equivalenteconsigliatodalproduttore.Sesulsistemaèpresenteunmodulochecontieneunabatteria
allitio,sostituirlosoloconuntipodimodulodellostessotipodellastessacasadiproduzione.La
batteriacontienelitioepuòesplodereseusata,maneggiataosmaltitainmodononcorretto.

Non:

•Gettareoimmergerelabatterianell'acqua

•Riscaldarlaadunatemperaturasuperioreai100gradiC(212gradiF)

•Smontarla,ricaricarlaotentarediripararla

Lebatterieusatevannosmaltiteinaccordoallanormativainvigore(DPR915/82esuccessive
disposizioniedisposizionilocali).

ATTENZIONE:

Quandovengonoinstallatiprodottilaser(qualiCD-ROM,unitàDVD-ROM,unitàabreotticheo
trasmittenti),tenerpresentequantosegue:

•Nonrimuovereglisportelli.L'aperturadiun'unitàlaserpuòdeterminarel'esposizionearadiazioni

laserpericolose.All'internodell'unitànonvisonopartisucuieffettuarel'assistenzatecnica.

•L'utilizzodicontrolli,regolazioniol'esecuzionediprocedurenondescrittinelpresentemanuale

possonoprovocarel'esposizionearadiazionipericolose.

Chapter2.Safetyinformation23

PERICOLO

1

2

AlcuneunitàlasercontengonoundiodolaserdiClasse3AoClasse3B.Tenerpresentequantosegue:

Aprendol'unitàvengonoemesseradiazionilaser.Nonssareilfascio,nonguardarlodirettamente
construmentiotticiedevitarel'esposizionealfascio.

≥18kg≥32kg≥55kg

ATTENZIONE:

Prestareattenzionenelsollevarel'apparecchiatura.

ATTENZIONE:

Ilpulsantedicontrollodell'alimentazionepresentesull'unitàel'interruttoredell'alimentatorenon
disattivanol'alimentazionecorrentefornitaall'unità.E'possibilechel'unitàdispongadipiùcavidi
alimentazione.Perdisattivarel'alimentazionedall'unità,accertarsichetuttiicavidialimentazione
sianoscollegatidallafontedialimentazione.

24ThinkCentreHardwareMaintenanceManual

Chapter2.Safetyinformation25

1

2

PELIGRO

Lacorrienteeléctricaprocedentedecablesdealimentación,teléfonosycablesdecomunicaciónpuede
serpeligrosa.

Paraevitarelriesgodedescargaeléctrica:

•Noconectenidesconecteloscablesnirealiceningunatareadeinstalación,mantenimientoo

reconguracióndeesteproductoduranteunatormentaeléctrica.

•Conectetodosloscablesdealimentaciónatomasdecorrientedebidamentecableadasy

conectadasatierra.

•Cualquierequipoqueseconecteaesteproductotambiéndebeconectarseatomasdecorriente

debidamentecableadas.

•Siemprequeseaposible,utiliceunasolamanoparaconectarodesconectarloscablesdeseñal.

•Noenciendanuncaunequipocuandohayseñalesdefuego,aguaodañosestructurales.

26ThinkCentreHardwareMaintenanceManual

•Desconecteloscablesdealimentación,lossistemasdetelecomunicaciones,lasredesylos

módemsconectadosantesdeabrirlascubiertasdelosdispositivos,amenosqueseindiquelo
contrarioenlosprocedimientosdeinstalaciónyconguración.

•Conecteydesconecteloscables,comosedescribeenlatablasiguiente,cuandoinstale,muevao

abralascubiertasdeesteproductoodelosdispositivosconectados.

ParaconectarParadesconectar

1.APÁGUELOtodo.

2.Enprimerlugar,conectetodosloscablesalos
dispositivos.

3.Conecteloscablesdeseñalalosconectores.

4.Enchufeloscablesdealimentaciónalastomasde
corriente.

5.Enciendaeldispositivo.

1.APÁGUELOtodo.

2.Enprimerlugar,desenchufeloscablesdealimentación
delastomasdecorriente.

3.Desconecteloscablesdeseñaldelosconectores.

4.Desconectetodosloscablesdelosdispositivos.

PRECAUCIÓN:

Cuandosustituyaunabateríadelitio,utilicesolamenteunabateríanúmerodepieza45C1566uotra
detipoequivalenterecomendadaporelfabricante.Sisusistemadisponedeunmóduloquecontiene
unabateríadelitio,reemplácelosóloconelmismotipodemódulo,delmismofabricante.Labatería
contienelitioypuedeexplotarsinoseutiliza,manipulaodesechacorrectamente.

Nodebe:

•Arrojarlaalaguaosumergirlaenella

•Exponerlaatemperaturassuperioresa100°C(212°F)

•Repararlaodesmontarla

Deshágasedelabateríasegúnespeciquenlasleyesonormaslocales.

PRECAUCIÓN:

Cuandohayaproductosláser(comounidadesdeCD-ROM,unidadesdeDVD,dispositivosdebra
ópticaotransmisores)instalados,tengaencuentalosiguiente:

•Noquitelascubiertas.Siquitalascubiertasdelproductoláser,podríaquedarexpuestoaradiación

láserpeligrosa.Dentrodeldispositivonoexisteningunapiezaquerequieraserviciotécnico.

•Siusacontrolesoajustesorealizaprocedimientosquenoseanlosespecicadosaquí,podría

exponersearadiacionespeligrosas.

PELIGRO

Chapter2.Safetyinformation27

Algunosproductoslásertienenincorporadoundiodoláserdeclase3Aoclase3B.Tengaencuentalo

1

2

siguiente:

Cuandoseabre,quedaexpuestoaradiaciónláser.Nomiredirectamentealrayoláser,nisiquieracon
instrumentosópticos,yeviteexponersedirectamentealrayoláser.

≥18kg≥32kg≥55kg

PRECAUCIÓN:

Adopteprocedimientossegurosallevantarelequipo.

PRECAUCIÓN:

Elbotóndecontroldealimentacióndeldispositivoyelinterruptordealimentacióndelafuentede
alimentaciónnodesconectanlacorrienteeléctricasuministradaaldispositivo.Además,eldispositivo
podríatenermásdeuncabledealimentación.Parasuprimirtodalacorrienteeléctricadeldispositivo,
asegúresedequetodosloscablesdealimentaciónesténdesconectadosdelatomadecorriente.

28ThinkCentreHardwareMaintenanceManual

Chapter3.Generalinformation

Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.

LenovoThinkVantageT ools

TheLenovoThinkVantage
accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage
Tools.

ThefollowingtableliststheprogramsthatyoucanaccessfromtheLenovoThinkVantageToolsprogram.To
accessaprogram,double-clickthecorrespondingicon.

Table1.ProgramiconnamesinLenovoThinkVantageTools

CreateRecoveryMedia
FingerprintSoftware(availableonsomemodels)FingerprintReader(availableonsomemodels)
LenovoThinkVantageT oolbox/LenovoSolutionCenterSystemHealthandDiagnostics
SimpleTapSimpleTap
ThinkVantagePasswordManagerPasswordVault
ThinkVantagePowerManager
ThinkVantageRescueandRecovery
ThinkVantageSystemUpdate
CommunicationsUtilityWebConferencing
ViewManagementUtility

®

Toolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

ProgramnameIconnameinLenovoThinkVantageTools

FactoryRecoveryDisks

PowerControls

®

EnhancedBackupandRestore
UpdateandDrives

ScreenLayout

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou
throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

LenovoThinkVantageToolbox

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andgetmore
informationaboutyourcomputer.See“LenovoThinkVantageToolbox”onpage51

fordetailedinformation.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.See“LenovoSolutionCenter”onpage52
information.

©CopyrightLenovo2011

fordetailed

29

SimpleTap

TheSimpleTapprogramprovidesyouwithaquickwaytocustomizesomebasiccomputersettingssuchas
mutingthespeakers,adjustingthevolume,lockingthecomputeroperatingsystem,launchingaprogram,
openingaWebpage,openingale,andsoon.YoualsocanusetheSimpleTapprogramtoaccessthe
LenovoAppShop,fromwhichyoucandownloadvariousapplicationsandcomputersoftware.

TostarttheSimpleTapprograminaquickway,doanyofthefollowing:

•ClicktheredSimpleTaplaunchpointonthedesktop.Theredlaunchpointisavailableonthedesktop
afteryouhavelaunchedtheSimpleTapprogramforthersttime.

•PresstheblueThinkVantagebuttonifyourkeyboardhasone.

Note:TheSimpleTapprogramisonlyavailableoncertainmodelspreinstalledwiththeWindows7operating
system.IfyourWindows7modelisnotpreinstalledwiththeSimpleTapprogram,youcandownloadit
fromhttp://www.lenovo.com/support.

Additionalinformationresources

IfyouhaveInternetaccess,themostup-to-dateinformationforyourcomputerisavailablefromtheWorld
WideWeb.

Youcanndthefollowinginformation:

•CRUremovalandinstallationinstructions

•Publications

•T roubleshootinginformation

•Partsinformation

•Downloadsanddrivers

•Linkstootherusefulsourcesofinformation

Toaccessthisinformation,goto:
http://www.lenovo.com/support

30ThinkCentreHardwareMaintenanceManual

Specications

Thissectionliststhephysicalspecicationsforyourcomputer.

Dimensions

Width:545.2mm(21.46inches)
Height:414.3mm(16.31inches)
Depth:81mm(3.19inches)

Weight

Maximumcongurationasshipped:8.4kg(18.52lb)

Environment

•Airtemperature:

Operating:10°Cto35°C(50°Fto95°F)
Non-operating:-20°Cto50°C(-40°Fto140°F)

•Humidity:

Operating:20%to80%(non-condensing)
Non-operating:10%to90%(non-condensing)

•Altitude:

Operating:-50to10000ft(-15.2to3048m)
Non-operating:-50to35000ft(-15.2to10668m)

Electricalinput

•Inputvoltage:
–Lowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to60Hz

–Highrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to60Hz

Chapter3.Generalinformation31

32ThinkCentreHardwareMaintenanceManual

Chapter4.GeneralCheckout

Attention

Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartupsequence
changed.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Dataor
programscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating
system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.

BeforereplacinganyFRUs,ensurethatthelatestlevelofBIOSisinstalledonthesystem.Adown-levelBIOS
mightcausefalseerrorsandunnecessaryreplacementofthesystemboard.Formoreinformationonhowto
determineandobtainthelatestlevelBIOS,see“BIOSlevels”onpage217

Usethefollowingproceduretohelpdeterminethecauseoftheproblem:

1.Power-offthecomputerandallexternaldevices.

2.Checkallcablesandpowercords.

3.Setalldisplaycontrolstothemiddleposition.

4.Power-onallexternaldevices.

5.Power-onthecomputer.

•Lookfordisplayederrorcodes

•Listenforbeepcodes

•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6onpage33

Ifyoudoreceivethecorrectresponse,proceedtostep7onpage33.

6.Lookatthefollowingconditionsandfollowtheinstructions:

.

.

•IfyouhearbeepcodesduringPOST,goto“Beepsymptoms”onpage79

•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes”onpage79.

•Ifthecomputerhangsandnoerrorisdisplayed,continueatstep7onpage33.

7.RuntheDiagnosticprograms.See“Diagnostics”onpage51.

•Ifyoureceiveanerror,replacethepartthatthediagnosticprogramcallsoutorgoto“Diagnostic
errorcodes”onpage62.

•Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.

.

Problemdeterminationtips

Duetothevarietyofhardwareandsoftwarecombinationsthatcanbeencountered,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromServiceSupportandEngineeringfunctions.

•Machinetypeandmodel

•Processororharddiskdriveupgrades

•Failuresymptom
–Dodiagnosticsindicateafailure?

–What,when,where,single,ormultiplesystems?
–Isthefailurerepeatable?

©CopyrightLenovo2011

33

–Hasthiscongurationeverworked?
–Ifithasbeenworking,whatchangesweremadepriortoitfailing?
–Isthistheoriginalreportedfailure?

•Diagnosticsversion
–T ypeandversionlevel

•Hardwareconguration
–Print(printscreen)congurationcurrentlyinuse

–BIOSlevel

•Operatingsystemsoftware
–T ypeandversionlevel

Notes:Toeliminateconfusion,identicalsystemsareconsideredidenticalonlyifthey:

1.Aretheexactmachinetypeandmodels

2.HavethesameBIOSlevel

3.Havethesameadapters/attachmentsinthesamelocations

4.Havethesameaddressjumpers/terminators/cabling

5.Havethesamesoftwareversionsandlevels

6.HavethesameDiagnosticDiskettes(version)

7.Havethesamecongurationoptionssetinthesystem

8.Havethesamesetupfortheoperatingsystemcontrolles

Comparingthecongurationandsoftwareset-upbetween“workingandnon-working”systemswilloften
leadtoproblemresolution.

34ThinkCentreHardwareMaintenanceManual

Chapter5.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblemis
notdescribedhere,see“Diagnostics”onpage51

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheThinkCentreEdgeSafetyandWarrantyGuidethatcomeswithyourcomputer
orgototheLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart
whenyoupressthepower
switch.

Themonitorscreenisblank.

Thekeyboarddoesnotwork.

Themousedoesnotwork.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

Verifythat:

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.

foradditionaltroubleshootingresources.

©CopyrightLenovo2011

35

SymptomAction

Thewirelesskeyboardormouse
doesnotwork.

Theoperatingsystemdoesnot
start.

Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.

Verifythat:

•Thecomputeristurnedon.

•Thebatteryorbatteriesinstalledinthewirelesskeyboardormouseareingood
condition.

•Thewirelesscongurationsareallsetcorrectly.Youmightneedtoreferto
thedocumentationthatcomewiththewirelesskeyboardormouse,orrefer
toyourWindowsHelpandSupportinformationsystemforwirelessrelated
instructions.Ifyourwirelessmousehasadongle,makesurethedongleis
correctlyconnectedtooneoftheUSBconnectorsonthecomputer.

•Forthewirelesskeyboard,nokeysarestuck.

•Thewirelessmouseisclean.

Verifythat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage59

Verifythatnokeysarestuck.

Troubleshootingprocedure

.

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:

1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.

3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter6“UsingtheSetupUtility
program”onpage57.

4.Gotothe“T roubleshooting”onpage37andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.

5.T ryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseaffects.Torestorea
capturedconguration,clickStart➙ControlPanel➙SystemandSecurity➙System➙System
Protection➙SystemRestore.Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprograms.See“Diagnostics”onpage51formoreinformation.

•Ifthediagnosticprogramsdetectahardwarefailure,contacttheLenovoCustomerSupportCenter.

See“Additionalinformationresources”onpage30formoreinformation.

•Ifyouareunabletorunthediagnosticprograms,contacttheLenovoCustomerSupportCenter.See

“Additionalinformationresources”onpage30formoreinformation.

•Ifthediagnosticprogramsdonotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.See“Additionalinformation
resources”onpage30

formoreinformation.

36ThinkCentreHardwareMaintenanceManual

Troubleshooting

Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteranewhardwareoptionornew
softwareinstalled,dothefollowingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,havethecomputerserviced.Foryoursafety,donotoperatethecomputerwiththe
coverremoved.

2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftware.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage37

•“CDproblems”onpage38

•“DVDproblems”onpage39

•“Intermittentproblems”onpage41

•“Keyboard,mouse,orpointingdeviceproblems”onpage41

•“Monitorproblems”onpage43

•“Networkingproblems”onpage44

•“Optionproblems”onpage47

•“Performanceandlockupproblems”onpage48

•“Printerproblems”onpage49

•“Serialportproblems”onpage49

•“Softwareproblems”onpage50

•“USBproblems”onpage51

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage37

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage38

•“Soundcomesfromoneexternalspeakeronly”onpage38

•“NoaudioinDOSapplicationsorgames”onpage38

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

Chapter5.Troubleshootinganddiagnostics37

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating
system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature
andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemformore
information.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoadrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive

Action:See“CDproblems”onpage38.

Soundcomesfromoneexternalspeakeronly

Symptom:Soundcomesfromoneexternalspeakeronly.

Actions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheBalancesettingsaresetcorrectly.

Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If
youneedtechnicalassistance,see“Additionalinformationresources”onpage30

.

NoaudioinDOSapplicationsorgames

Symptom:NoaudioinDOSapplicationsorgames

for

Actions:

•MakesuretheDOSapplicationorgameisconguredtouseSoundBlasterProorSoundBlaster
emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson
settingsound-cardsettings.

•Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
forinstructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

CDproblems

Selectyoursymptomfromthefollowinglist:

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD
drive”onpage39

38ThinkCentreHardwareMaintenanceManual

•“ACDorDVDdoesnotwork”onpage39

•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart
yourcomputer”onpage39

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto
aCDdrive.

Actions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”
onpage39

.

Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage39

.

ACDorDVDdoesnotwork

Symptom:ACDorDVDdoesnotwork.

Actions:

•Verifythatthediscisinsertedcorrectly,withitslabelup.

•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer

Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.

Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage59
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.

forinformationonviewingand

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30

.

DVDproblems

Selectyoursymptomfromthefollowinglist:

•“BlackscreeninsteadofDVDvideo”onpage40

•“DVDmoviewillnotplay”onpage40

•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage40

•“Playbackisverysloworchoppy”onpage40

•“Invaliddiscornodiscfoundmessage”onpage40

Chapter5.Troubleshootinganddiagnostics39

BlackscreeninsteadofDVDvideo

Symptom:BlackscreeninsteadofDVDvideo

Actions:

•RestarttheDVDplayerprogram.

•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.

•T ryalowerscreenresolutionorcolordepth.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30

.

DVDmoviewillnotplay

Symptom:DVDmoviewillnotplay.

Actions:

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Y oumightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

NoaudioorintermittentaudiowhileplayingDVDmovie

Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.

Actions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

for

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Playbackisverysloworchoppy

Symptom:Playbackisverysloworchoppy.

Actions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Invaliddiscornodiscfoundmessage

Symptom:Invaliddiscornodiscfoundmessage

Actions:

40ThinkCentreHardwareMaintenanceManual

for

for

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864.

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30

for

.

Intermittentproblems

Symptom:Aproblemoccursonlyoccasionallyandisdifculttorepeat.

Actions:

•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

•Verifythatwhenthecomputerison,thefanisnotblocked(thereisairowaroundthefan),andthefanis
working.Ifairowisblockedorthefanisnotworking,thecomputermightoverheat.

•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Keyboard,mouse,orpointingdeviceproblems

Selectyoursymptomfromthefollowinglist:

•“Allorsomekeysonthekeyboarddonotwork”onpage41

•“Themouseorpointingdevicedoesnotwork”onpage42

•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage42

•“Thengerprintreaderdoesnotwork”onpage42

•“Thewirelesskeyboarddoesnotwork”onpage42

Allorsomekeysonthekeyboarddonotwork

Symptom:Allorsomekeysonthekeyboarddonotwork.

Actions:

•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.

•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.

•OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformanceKeyboard
Customizationprogramstarts.

Chapter5.Troubleshootinganddiagnostics41

Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.See“Additional
informationresources”onpage30fordetails.

Themouseorpointingdevicedoesnotwork

Symptom:Themouseorpointingdevicedoesnotwork.

Actions:

•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.

•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.

•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage58

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.

Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.

Thengerprintreaderdoesnotwork

Symptom:Thengerprintreaderdoesnotwork.

Action:Thefollowingcouldcausethengerprintreadernottooperateproperly:

•Notenrollingyourngerprintcorrectly.

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyournailoranythinghard.

•Usingortouchingthereaderwithadirtynger.

•Thesurfaceofyourngerisverydifferentfromwhenyouenrolledyourngerprint.

Thewirelesskeyboarddoesnotwork

Symptom:Thewirelesskeyboarddoesnotwork.

Action:IftheT ransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:

•Thebatteriesareproperlyinstalled.

•Thebatteriesstillretaintheircurrent.

•Thewirelesskeyboardislocatedlessthantenmetersawayfromthetransceiver.

•Thetransceiverisfullyinstalled.

Action:IfthetransceivercommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

42ThinkCentreHardwareMaintenanceManual

Monitorproblems

Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,

width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.

Selectyoursymptomfromthefollowinglist:

•“Wrongcharactersappearonthescreen”onpage43

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity”onpage43

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication
programs”onpage43

•“Theimageappearstobeickering”onpage43

•“Theimageisdiscolored”onpage44

Wrongcharactersappearonthescreen

Symptom:Wrongcharactersappearonthescreen.

Action:Havethecomputerserviced.Fordetails,see“Additionalinformationresources”onpage30.

Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod
ofcomputerinactivity

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity.

Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe
power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart
someapplicationprograms

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome
applicationprograms.

Action:

Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothedocumentation
fortheaffectedapplicationprogramtoseeifdevicedriversarerequired.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51for
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30

.

Theimageappearstobeickering

Symptom:Theimageappearstobeickering.

Actions:

•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,
noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.

•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother
devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe

Chapter5.Troubleshootinganddiagnostics43

problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfartheraway
fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.T urnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)
apart.

3.T urnonthemonitor.

•Y oucanresettherefreshratethroughyouroperatingsystemControlPanel:
OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.See“Additionalinformation
resources”onpage30fordetails.

Theimageisdiscolored

Symptom:Theimageisdiscolored.

Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticeldsaroundother
devices,suchastransformers,appliances,uorescentlights,andothermonitorsmightbecausingthe
problem.Moveuorescentdesklightingoranyequipmentthatproducesmagneticeldsfurtherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.T urnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.T urnonthemonitor.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.See“Additionalinformation
resources”onpage30fordetails.

Networkingproblems

Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe
followinglist:

•“Ethernetproblems”onpage44

•“AwirelessLANproblem”onpage46

•“AwirelessWANproblem”onpage46

•“Bluetoothproblems”onpage46

Ethernetproblems

ForEthernetproblems,selectyoursymptomfromthefollowinglist:

•“Yourcomputercannotconnecttothenetwork”onpage44

•“Theadapterstopsworkingfornoapparentreason”onpage45

•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage45

•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps”onpage46

Yourcomputercannotconnecttothenetwork

Symptom:Yourcomputercannotconnecttothenetwork.

44ThinkCentreHardwareMaintenanceManual

Actions:Makesurethat:

•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.

•Thecableisinstalledproperly.

•Y ouareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmightnot
usethecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthehighlighted
adapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconguredtheadapterforfullduplex,makesuretheswitchportisalsoconguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Y ouhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoapparentreason

Symptom:Theadapterstopsworkingfornoapparentreason.

Action:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.

TheWakeonLANfeatureisnotworking

Symptom:TheWakeonLAN(WOL)featureisnotworking.

Actions:

•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.

•Ifitis,checkwithyourLANadministratorforthenecessarysettings.

IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur

Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur.

Actions:

•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.

•Connecttoa1000BASE-Thub/switch(not1000BASE-X).

Chapter5.Troubleshootinganddiagnostics45

IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps

Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.

Actions:

•T ryanothercable.

•Makesurethatthelinkpartnerissettoauto-negotiate.

•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriver
versionsupportedbyAccessConnectionsisthelatestdocumentedinthereadmele.

•Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.

•Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
Windowsnoticationarea.

Note:IfyourcomputerispreinstalledwiththeWindows7operatingsystem,clickShowhiddeniconsin
theWindowsnoticationarea.TheAccessConnectionsiconisdisplayed.Formoreinformationabout
theicon,seetheHelpinAccessConnections.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

AwirelessWANproblem

Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.

Action:SeektechnicalassistanceforhelptoremovetheunauthorizedWANcard.See“Additional
informationresources”onpage30formoreinformation.

Note:SomecomputermodelsdonothaveawirelessWAN.

Bluetoothproblems

Bluetoothisavailablewithsomecertaincomputermodels.

ForBluetoothproblems,selectyoursymptomfromthefollowinglist:

•“SounddoesnotcomefromtheBluetoothheadphone”onpage46

•“PIMitemssentfromtheWindows7operatingsystemcannotbereceivedcorrectly”onpage47

SounddoesnotcomefromtheBluetoothheadphone

Symptom:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocalspeaker
eventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.

Action:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpentheControlPanelbyclickingStart➙ControlPanel.

3.ClickHardwareandSound➙Sound.

46ThinkCentreHardwareMaintenanceManual

4.SelectthePlaybacktab.

5.IfyouareusingHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefaultbutton.If
youareusingAVprole,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

PIMitemssentfromtheWindows7operatingsystemcannotbereceivedcorrectly

Symptom:PersonalInformationManager(PIM)itemssentfromtheWindows7operatingsystemcannotbe
receivedcorrectlyintotheaddressbookofanyotherBluetooth-enableddevice.

Action:TheWindows7operatingsystemsendsPIMitemsinXMLformat,butmostBluetooth-enabled
deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceivealethrough
Bluetooth,aPIMitemsentfromtheWindows7operatingsystemsystemmightbesavedasalewith
theextensioncontact.

Optionproblems

UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.

Selectyoursymptomfromthefollowinglist:

•“Anoptionthatwasjustinstalleddoesnotwork”onpage47

•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage47

Anoptionthatwasjustinstalleddoesnotwork

Symptom:Anoptionthatwasjustinstalleddoesnotwork.

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Y oufollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided
withyourcomputer,andalloptionles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Y ouhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction
correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother
installedadapters)todeterminetheresourcesrequiredforeachadapter.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Anoptionthatpreviouslyworkeddoesnotworknow

Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

for

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.
–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.
–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

Chapter5.Troubleshootinganddiagnostics47

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30

.

Performanceandlockupproblems

Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:

•“Insufcientfreeharddiskdrivespace”onpage48

•“Excessivenumberoffragmentedles”onpage49

Makeaselectionfromtheabovelisttondoutmoreaboutthecorrectiveactionsyoucantake.

Insufcientfreeharddiskdrivespace

Symptom:Insufcientfreeharddiskdrivespace

TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.

TochecktheamountoffreespaceontheWindows7operatingsystem,dothefollowing:

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Actionstofreeupdiskspace:

•OntheWindows7operatingsystem,dooneorallofthefollowing:

for

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.Alistofunnecessarylecategoriesisdisplayed.Selecteachlecategoryyouwanttodelete,and
thenclickOK.

–

1.ClickStart➙ControlPanel.

2.ClickPrograms.

3.ClickTurnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

–

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ClickCleanupsystemles.

5.ClicktheMoreOptionstab.

6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

7.Alistofinstalledapplicationsisdisplayed.Selecttheapplicationyouwanttoremove.Click

Uninstall/Change.

48ThinkCentreHardwareMaintenanceManual

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder
namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe
helpsystemforyoure-mailapplication.

Excessivenumberoffragmentedles

Symptom:Excessivenumberoffragmentedles

Action:RuntheWindowsDiskDefragmenterprogram.

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk
drive,thediskdefragmentationprocessmighttakeuptoseveralhourstocomplete.

OntheWindows7operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickDefragmentNow,thenclickContinue.

6.ClickDefragmentNowagaintostartadisk-defragmentationprocess.

Printerproblems

Printerissupportedbysomecertaincomputermodels.

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Y ouhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter6“UsingtheSetupUtilityprogram”
onpage57.

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.See“Additionalinformationresources”onpage30.

Serialportproblems

Serialportisavailablewithsomecertaincomputermodels.

Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.

Symptom:Serialportcannotbeaccessed.

Actions:

•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.
Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

Chapter5.Troubleshootinganddiagnostics49

•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.

•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.

•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnostics”onpage51
instructions).Ifyouneedtechnicalassistance,see“Additionalinformationresources”onpage30.

Softwareproblems

Selectyoursymptomfromthefollowinglist:

•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage50

•“Softwaredoesnotworkasexpected”onpage50

Whenusingasortfeature,datesdonotsortinthecorrectorder

Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.

Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Symptom:Softwaredoesnotworkasexpected.

Actions:

•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifcultyperformingaspecictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.

•IfyouarehavingdifcultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.

•T odetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:

for

–Y ourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe

informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter

ormemory,youmighthaveamemory-addressconict.)
–Thesoftwareisdesignedtooperateonyourcomputer.
–Othersoftwareworksonyourcomputer.
–Thesoftwareyouareusingworkscorrectlyonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

50ThinkCentreHardwareMaintenanceManual

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:
OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System➙
SystemProtection➙SystemRestore.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorsee“Additionalinformationresources”onpage30fordetails.

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.

•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramstotesttheUSBconnector(see
“Diagnostics”onpage51forinstructions).IftheUSBdevicecamewithitsowndiagnostics,runthose
diagnosticsagainsttheUSBdevice.Ifyouneedtechnicalassistance,see“Additionalinformationresources”
onpage30.

Diagnostics

Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputer.Diagnosticprogramscan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyoursystem.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningintheWindows

Notes:

1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith
eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic
purposes.FormoreinformationabouttheLenovoThinkVantageToolboxprogram,see“Lenovo
ThinkVantageToolbox”onpage51
see“LenovoSolutionCenter”onpage52.

2.Y oucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage52fordetailedinformation.

3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.

®

operatingsystem.

.FormoreinformationabouttheLenovoSolutionCenterprogram,

LenovoThinkVantageToolbox

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget

Chapter5.Troubleshootinganddiagnostics51

moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update
systemdrivers,andviewsysteminformation.

ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All
Programs➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructionson
thescreen.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkVantageToolbox
helpsystem.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcandownloadit
fromhttp://www.lenovo.com/diagnose.

•IfyouareusingtheWindowsVistaorWindowsXPoperatingsystem,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyour
computer.

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms
➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.

PC-DoctorforDOS

YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe
Windowsoperatingsystemorifthetwodiagnosticprogramspreinstalledonyourcomputerhavenot
beensuccessfulinisolatingapossibleproblem.YoucanrunthePC-DoctorforDOSdiagnosticprogram
fromadiagnosticdiscthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.

Tocreateadiagnosticdisc,dothefollowing:

1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram
from:
http://www.lenovo.com/support

2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.

52ThinkCentreHardwareMaintenanceManual

Runningthediagnosticprogramfromadiagnosticdisc

Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou
created.

Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:

1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.
See“Selectingorchangingthestartupdevicesequence”onpage59.

2.Makesurethecomputeristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic
programopens.

Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.
However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating
system,youneedtorestartthecomputertoaccessthediagnosticprogram.

3.Followtheinstructionsonthescreentoselectthediagnostictestyouwanttorun.

Note:Foradditionalhelp,presstheF1key.

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.

Navigatingthroughthediagnosticsprograms

Usethecursormovementkeystonavigatewithinthemenus.

•TheEnterkeyisusedtoselectamenuitem.

•TheEsckeyisusedtobackuptothepreviousmenu.

•Foronlinehelp,selectF1.

Runningtests

Therearefourwaystorunthediagnostictests.

•Usingthecursormovementkeys,highlightRunNormalTestorRunQuickTestfromtheDiagnostics
menuandthenpressEnter.Thisautomaticallyrunsapre-denedgroupoftestsfromeachtestcategory.
RunNormalTestrunsamoreextensivesetofteststhandoesRunQuickTestandtakeslongerto
complete.

•PressF5toautomaticallyrunallselectedtestsinallcategories.

•Fromwithinatestcategory,pressCtrl-Entertoautomaticallyrunonlytheselectedtestsinthatcategory.

•Usingthecursormovementkeys,highlightasingletestwithinatestcategory,andthenpressEnter.
Thisrunsonlythattest.

PressEscatanytimetostopthetestingprocess.

Testresults(N/A,PASSED,FAILED,ABORTED)aredisplayedintheeldbesidethetestdescriptionandin
thetestlog.See“Viewingthetestlog”onpage54.

Toselectoneormoretests,usethefollowingprocedure.

1.Openthecorrespondingtestcategory.

2.Usingthecursormovementkeys,highlightthedesiredtest.

3.Pressthespacebar.Aselectedtestismarkedby>>.Pressingthespacebaragainde-selectsatest
andremovesthe>>.

4.Repeatsteps2and3abovetoselectalldesiredtests.

Testresults

Diagnosticstestresultsproducethefollowingerrorcodeformat:

Chapter5.Troubleshootinganddiagnostics53

FunctionCode

FailureTypeDeviceIDDate

ChkDigits

•FunctionCode:
RepresentsthefeatureorfunctionwithinthePC.

•FailureType:
Representsthetypeoferrorencountered.

•DeviceID:
Containsthecomponent'sunit-IDthatcorrespondstoeitheraxeddiskdrive,removablemediadrive,
serialorparallelport,processor,specicRIMM,oradeviceonthePCIbus.

•Date:
Containsthedatewhenthediagnostictestwasrun.ThedateisretrievedfromCMOSanddisplayed
usingtheYYYYMMDDformat.

•ChkDigits:
Containsa2-digitcheck-digitvaluetoensurethefollowing:

–Diagnosticswererunonthespecieddate.
–Diagnosticswererunonthespeciedcomputer.
–Thediagnosticerrorcodeisrecordedcorrectly.

•T ext:
Descriptionoftheerror.

Note:See“Diagnosticerrorcodes”onpage62forerrorcodelistings.

Text

QuickandFullerase-harddrive

Thediagnosticsprogramofferstwoharddriveformatutilities:

•QuickEraseHardDrive

•FullEraseHardDrive

QuickEraseHardDriveprovidesaDOSutilitythatperformsthefollowing:

•DestroystheMasterBootRecord(MBR)ontheharddrive.

•DestroysallcopiesoftheFATTableonallpartitions(boththemasterandbackup).

•Destroysthepartitiontable.

•Providesmessagesthatwarntheuserthatthisisanon-recoverableprocess.

FullEraseHardDriveprovidesaDOSutilitythatperformsthefollowing:

•PerformsallthestepsinQuickErase.

•ProvidesaDOSutilitythatwritesrandomdatatoallsectorsoftheharddrive.

•Providesanestimateoftimetocompletionalongwithavisualrepresentationofcompletionstatus.

•Providesmessagesthatwarntheuseraboutnon-recoverableprocess.

Important:MakesurethatalldataisbackedupbeforeusingtheQuickorFullErasefunctions.

ToselecttheQuickEraseorFullEraseHardDriveutility.Dothefollowing:

1.SelecttheUTILITYoptiononthetoolbarandpressEnter.

2.SelecteithertheQUICKERASEorFULLERASEHARDDISKoptionandfollowtheinstructions.

Viewingthetestlog

Errorsreportedbythediagnostictestwillbedisplayedbytheprogramasafailedtest.

54ThinkCentreHardwareMaintenanceManual

Toviewdetailsofafailureortoviewalistoftestresults,usethefollowingprocedurefromanytestcategory
screen:

1.PressF3toactivatethelogle.

2.PressF3againtosavetheletodisketteorpressF2toprintthele.

Chapter5.Troubleshootinganddiagnostics55

56ThinkCentreHardwareMaintenanceManual

Chapter6.UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Makesureyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using
passwords”onpage57

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory
modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe
promptedtodooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,selectSaveChangesandExitatthebottomofthe
screen.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconguration.Tovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage57.Then,follow
theinstructionsonthescreen.

YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto
performvarioustasksaredisplayedatthebottomofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword

•AdministratorPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,
usethefollowingguidelines:

©CopyrightLenovo2011

57

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramisnotcasesensitive

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignicantlydifferentfromyourpreviouspasswords

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingcongurationsettings.Ifyou
areresponsibleformaintainingthecongurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
istypedin.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,
youmustuseyourAdministratorPasswordtochangeanycongurationsettings.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage57.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

3.Dependingonthepasswordtype,selectSetPower-OnPasswordorSetAdministratorPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage57.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

58ThinkCentreHardwareMaintenanceManual

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSA TAconnectors

(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage57.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADriveSetuptoenableordisableaninternalorexternalSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingfromtheSetupUtilityprogram”
onpage59.

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadevice(suchasaharddiskdriveorthediscinanopticaldrive)as
expected,dooneofthefollowingtoselectthedesiredstartupdevice.

Selectingatemporarystartupdevice

Thissectionprovidesinstructionsonhowtoselectatemporarystartupdevice.Youcanusetheinstructions
inthissectiontostartupfromanystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

Toselectatemporarystartupdevice,dothefollowing:

1.T urnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheStartupDevice
Menuopens,releasetheF12key.

3.SelectthedesiredstartupdeviceontheStartupDeviceMenuandpressEnter.

Note:SelectingastartupdeviceontheStartupDeviceMenudoesnotpermanentlychangethestartup
devicesequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage57.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

3.SelectthedevicesforthePrimaryBootSequence,theAutomaticBootSequence,andtheErrorBoot
Sequence.Readtheinformationdisplayedontherightsideofthescreen.

4.PressF10tosaveandexittheSetupUtilityprogram.See“ExitingfromtheSetupUtilityprogram”
onpage59.

ExitingfromtheSetupUtilityprogram

Afteryounishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

Chapter6.UsingtheSetupUtilityprogram59

•Ifyouwanttosavethenewsettings,pressF10tosaveandexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpressEnter.
WhentheResetWithoutSavingwindowshows,selectYes,andthenpressEntertoexittheSetup
Utilityprogram.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.

60ThinkCentreHardwareMaintenanceManual

Chapter7.Symptom-to-FRUIndex

TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.
AlwaysbeginwithChapter4“GeneralCheckout”onpage33
decidewhichFRUstohaveavailablewhenservicingacomputer.Ifyouareunabletocorrecttheproblem
usingthisindex,goto“Undeterminedproblems”onpage82.

Notes:

•Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.

•Ifyoucannotrunthediagnostictestsoryougetadiagnosticerrorcodewhenrunningatest,butdidreceivea
POSTerrormessage,diagnosethePOSTerrormessagerst.

•Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsintherstpartofthisindex.

Harddiskdrivebooterror

Aharddiskdrivebooterrorcanhavethefollowingcauses.

ErrorFRU/Action

Thestart-updriveisnotinthebootsequencein
conguration.

Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
Thebootsectoronthestartupdriveiscorrupted.

Thedriveisdefective.

.Thisindexcanalsobeusedtohelpyou

Checkthecongurationandensurethestart-updriveis
inthebootsequence.

Thedrivemustbeformatted.Dothefollowing:

1.Attempttobackupthedataonthefailingharddisk
drive.

2.Usingtheoperatingsystemprograms,formatthe
harddiskdrive.

Replacetheharddiskdrive.

PowerSupplyProblems

Ifyoususpectapowerproblem,usethefollowingprocedures.

Check/VerifyFRU/Action

Checkthefollowingforproperinstallation.

•Powercord

•On/Offswitchconnector

•On/Offswitchpowersupplyconnector

•Systemboardpowersupplyconnectors

•Microprocessor(s)connection
Checkthepowercordforcontinuity.
Checkthepower-onswitchforcontinuity.

©CopyrightLenovo2011

Reseatconnectors

Powercord
Power-onswitch

61

Diagnosticerrorcodes

Refertothefollowingdiagnosticerrorcodeswhenusingthediagnostictests.See“Runningtests”onpage
53forthespecictypeforinformationaboutthediagnosticprograms.

Inthefollowingindex,Xcanrepresentanynumber.

DiagnosticErrorCodeFRU/Action
000-000-XXXBIOSTestPassed
000-002-XXXBIOSTimeout1.Flashthesystem.See“Flashupdateprocedures”

000-024-XXXBIOSAddressingtestfailure1.Flashthesystem.See“Flashupdateprocedures”

000-025-XXXBIOSChecksumValueerror1.Flashthesystem.See“Flashupdateprocedures”

000-026-XXXFLASHdataerror1.Flashthesystem.See“Flashupdateprocedures”

000-027-XXXBIOSConguration/Setuperror1.RuntheSetupUtilityprogram.

000-034-XXXBIOSBufferAllocationfailure

000-035-XXXBIOSResetConditiondetected1.Flashthesystem.See“Flashupdateprocedures”

000-036-XXXBIOSRegistererror1.Flashthesystem.See“Flashupdateprocedures”

000-038-XXXBIOSExtensionfailure1.Flashthesystem.See“Flashupdateprocedures”

000-039-XXXBIOSDMIdataerror1.Flashthesystem.See“Flashupdateprocedures”

000-195-XXXBIOSTestabortedbyuser
000-196-XXXBIOStesthalt,errorthresholdexceeded

Noaction

onpage217

2.Systemboard

onpage217

2.Systemboard

onpage217.

2.Systemboard

onpage217.

2.Systemboard

2.Flashthesystem.See“Flashupdateprocedures”
onpage217.

3.Systemboard

1.Rebootthesystem.

2.Flashthesystem.See“Flashupdateprocedures”
onpage217.

3.Runmemorytest

4.Systemboard

onpage217.

2.Systemboard

onpage217.

2.Systemboard

onpage217

2.Adaptercard

3.Systemboard

onpage217.

2.Systemboard

InformationonlyRestartthetest,ifnecessary

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

.

.

.

62ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
000-197-XXXBIOStestwarning

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement

4.Replacethecomponentundertest.

000-198-XXXBIOStestaborted

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Flashthesystemandretest.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

000-199-XXXBIOStestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.

3.Replacecomponentunderfunctiontest.

000-250-XXXBIOSAPMfailure1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

000-270-XXXBIOSACPIfailure1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

001-000-XXXSystemTestPassed

Noaction

001-00X-XXXSystemErrorSystemboard
001-01X-XXXSystemErrorSystemboard
001-024-XXXSystemAddressingtestfailureSystemboard
001-025-XXXSystemChecksumValueerror1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

001-026-XXXSystemFLASHdataerror1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

001-027-XXXSystemConguration/Setuperror1.RuntheSetupUtilityprogram.

2.Flashthesystem.See“Flashupdateprocedures”

onpage217.

3.Systemboard

001-032-XXXSystemDeviceControllerfailureSystemboard
001-034-XXXSystemDeviceBufferAllocationfailure

1.Rebootthesystem.

2.Flashthesystem.See“Flashupdateprocedures”

onpage217.

3.Runmemorytest.

4.Systemboard

001-035-XXXSystemDeviceResetconditiondetectedSystemboard
001-036-XXXSystemRegistererrorSystemboard

Chapter7.Symptom-to-FRUIndex63

DiagnosticErrorCodeFRU/Action
001-038-XXXSystemExtensionfailure

001-039-XXXSystemDMIdatastructureerror1.Flashthesystem.See“Flashupdateprocedures”

001-040-XXXSystemIRQfailure1.Power-off/onsystemandre-test.

001-041-XXXSystemDMAfailure1.Power-off/onsystemandre-test.

001-195-XXXSystemTestabortedbyuser
001-196-XXXSystemtesthalt,errorthresholdexceeded

001-197-XXXSystemtestwarning

001-198-XXXSystemtestaborted

001-199-XXXSystemtestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

001-250-XXXSystemECCerrorSystemboard
001-254-XXX001-255-XXX001-256-XXX001-257-XXX

SystemDMAerror

001-260-XXX001-264-XXXSystemIRQerrorSystemboard
001-268-XXXSystemIRQ1failure1.DeviceonIRQ1

001-269-XXXSystemIRQ2failure1.DeviceonIRQ2

001-270-XXXSystemIRQ3failure1.DeviceonIRQ3

001-271-XXXSystemIRQ4failure1.DeviceonIRQ4

001-272-XXXSystemIRQ5failure1.DeviceonIRQ5

1.Adaptercard

2.Systemboard

onpage217.

2.Systemboard

2.Systemboard

2.Systemboard

InformationonlyRestartthetest,ifnecessary

1.PressF3toreviewthelogle

2.Restartthetesttoresetthelogle

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Flashthesystemandretest.See“Flashupdate
procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.

3.Replacecomponentunderfunctiontest.

Systemboard

2.Systemboard

2.Systemboard

2.Systemboard

2.Systemboard

2.Systemboard

64ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
001-273-XXXSystemIRQ6(diskettedrive)failure1.DisketteCable

2.Diskettedrive

3.Systemboard

001-274-XXXSystemIRQ7failure1.DeviceonIRQ7

2.Systemboard

001-275-XXXSystemIRQ8failure1.DeviceonIRQ8

2.Systemboard

001-276-XXXSystemIRQ9failure1.DeviceonIRQ9

2.Systemboard

001-277-XXXSystemIRQ10failure1.DeviceonIRQ10

2.Systemboard

001-278-XXXSystemIRQ11failure1.DeviceonIRQ11

2.Systemboard

001-279-XXXSystemIRQ12failure1.DeviceonIRQ12

2.Systemboard

001-280-XXXSystemIRQ13failure1.DeviceonIRQ13

2.Systemboard

001-281-XXXSystemIRQ14(harddiskdrive)failure

1.Harddiskdrivecable

2.Harddiskdrive

3.Systemboard

001-282-XXXSystemIRQ15failure1.DeviceonIRQ15

2.Systemboard

001-286-XXX001-287-XXX001-288-XXXSystemTimer

Systemboard

failure
001-292-XXXSystemCMOSRAMerror1.RuntheSetupUtilityprogramandre-test.

2.Systemboard

001-293-XXXSystemCMOSBattery1.CMOSBattery

2.Systemboard

001-298-XXXSystemRTCdate/timeupdatefailure1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

001-299-XXXSystemRTCperiodicinterruptfailureSystemboard
001-300-XXXSystemRTCAlarmfailureSystemboard
001-301-XXXSystemRTCCenturybyteerror1.Flashthesystem.See“Flashupdateprocedures”

onpage217

.

2.Systemboard

005-000-XXXVideoTestPassedNoaction
005-00X-XXXVideoerror

1.Videocard,ifinstalled

2.Systemboard

005-010-XXX005-011-XXX005-012-XXX005-013-XXX

VideoSignalfailure

1.Videocard,ifinstalled

2.Systemboard

Chapter7.Symptom-to-FRUIndex65

DiagnosticErrorCodeFRU/Action
005-016-XXXVideoSimplePatterntestfailure

005-024-XXXVideoAddressingtestfailure1.Videocard,ifinstalled

005-025-XXXVideoChecksumValueerror

005-027-XXXVideoConguration/Setuperror1.RuntheSetupUtilityprogram.

005-031-XXXVideoDeviceCablefailure

005-032-XXXVideoDeviceControllerfailure

005-036-XXXVideoRegistererror

005-038-XXXSystemBIOSextensionfailure

005-040-XXXVideoIRQfailure

005-195-XXXVideoTestabortedbyuser
005-196-XXXVideotesthalt,errorthresholdexceeded

005-197-XXXVideotestwarning1.Makesurethecomponentthatiscalledoutis

005-198-XXXVideotestaborted

005-199-XXXVideotestfailed,causeunknown

1.VideoRam

2.Videocard,ifinstalled

3.Systemboard

2.Systemboard

1.Videocard,ifinstalled

2.Systemboard

2.Videodriversupdate

3.Videocard,ifinstalled

4.Systemboard

1.Videocable

2.Monitor

3.Videocard,ifinstalled

4.Systemboard

1.Videocard,ifinstalled

2.Systemboard

1.Videocard,ifinstalled

2.Systemboard

1.Videocard,ifinstalled

2.Systemboard

1.Videocard,ifinstalled

2.Systemboard

InformationonlyRestartthetest,ifnecessary

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Re-runtest

3.Replacethecomponentcalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Goto“Undeterminedproblems”onpage82.

1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Replacecomponentunderfunctiontest.

.

.

.

66ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
005-2XX-XXX005-3XX-XXXVideosubsystemerror

1.Videocard,ifinstalled

2.Systemboard

006-000-XXXDisketteinterfaceTestPassed
006-0XX-XXXDisketteinterfaceerror

Noaction

1.DiskettedriveCable

2.Diskettedrive

3.Systemboard

006-195-XXXDisketteinterfaceTestabortedbyuserInformationonlyRestartthetest,ifnecessary
006-196-XXXDisketteinterfacetesthalt,errorthreshold

exceeded

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

006-197-XXXDisketteinterfacetestwarning1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

006-198-XXXDisketteinterfacetestaborted1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217

.

3.Goto“Undeterminedproblems”onpage82.

006-199-XXXDisketteinterfacetestfailed,causeunknown

1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.

3.Replacecomponentunderfunctiontest.

006-25X-XXXDisketteinterfaceError

1.Diskettedrivecable

2.Diskettedrive

3.Systemboard

011-000-XXXSerialportInterfaceTestPassed
011-001-XXXSerialportPresence

Noaction

1.Removeexternalserialdevice,ifpresent.

2.RuntheSetupUtilityprogram,enableport.

3.Systemboard

011-002-XXX011-003-XXXSerialportTimeout/Parity

Systemboard

error
011-013-XXX011-014-XXXSerialportControl

Systemboard

Signal/Loopbacktestfailure
011-015-XXXSerialportExternalLoopbackfailure

1.Wrapplug

2.Systemboard

011-027-XXXSerialportConguration/Setuperror1.runtheSetupUtilityprogram,enableport

2.Flashthesystem.See“Flashupdateprocedures”

onpage217.

3.Systemboard

011-03X-XXX011-04X-XXXSerialportfailureSystemboard
011-195-XXXSerialportTestabortedbyuser

InformationonlyRestartthetest,ifnecessary.

Chapter7.Symptom-to-FRUIndex67

DiagnosticErrorCodeFRU/Action
011-196-XXXSerialporttesthalt,errorthresholdexceeded

011-197-XXXSerialporttestwarning

011-198-XXXSerialporttestaborted

011-199-XXXSerialporttestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

011-2XX-XXXSerialportsignalfailure

014-000-XXXParallelportInterfaceTestPassed
014-001-XXXParallelportPresence

014-002-XXX014-003-XXXParallelportTimeout/Parity

error
014-013-XXX014-014-XXXParallelportControl

Signal/Loopbacktestfailure

014-015-XXXParallelportExternalLoopbackfailure

014-027-XXXParallelportConguration/Setuperror1.RuntheSetupUtilityprogram,enableport

014-03X-XXX014-04X-XXXParallelportfailure
014-195-XXXParallelportTestabortedbyuser
014-196-XXXParallelporttesthalt,errorthreshold

exceeded

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Re-runtest

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Replacecomponentunderfunctiontest.

1.Externalserialdevice

2.Systemboard

Noaction

1.Removeexternalparalleldevice,ifpresent.

2.RuntheSetupUtilityprogram,enableport

3.Systemboard

Systemboard

Systemboard

1.Wrapplug

2.Systemboard

2.Flashthesystem.See“Flashupdateprocedures”
onpage217.

3.Systemboard

Systemboard
InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

.

.

68ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
014-197-XXXParallelporttestwarning1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

014-198-XXXParallelporttestaborted

1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

014-199-XXXParallelporttestfailed,causeunknown

1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217

.

3.Replacecomponentunderfunctiontest.

014-2XX-XXX014-3XX-XXXParallelportfailure

1.Externalparalleldevice

2.Systemboard

015-000-XXXUSBportInterfaceTestPassed

Noaction

015-001-XXXUSBportPresence1.RemoveUSBdevice(s)andre-test.

2.Systemboard

015-002-XXXUSBportTimeout1.RemoveUSBdevice(s)andre-test.

2.Systemboard

015-015-XXXUSBportExternalLoopbackfailure1.RemoveUSBdevice(s)andre-test.

2.Systemboard

015-027-XXXUSBportConguration/Setuperror1.Flashthesystem.See“Flashupdateprocedures”

onpage217.

2.Systemboard

015-032-XXXUSBportDeviceControllerfailureSystemboard
015-034-XXXUSBportbufferallocationfailure

1.Rebootthesystem

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Runmemorytest.

4.Systemboard

015-035-XXXUSBportResetconditiondetected1.RemoveUSBdevice(s)andre-test.

2.Systemboard

015-036-XXXUSBportRegistererrorSystemboard
015-040-XXXUSBportIRQfailure1.RuntheSetupUtilityprogramandcheckfor

conicts.

2.Flashthesystem.See“Flashupdateprocedures”

onpage217.

3.Systemboard

015-195-XXXUSBportTestabortedbyuser

InformationonlyRestartthetest,ifnecessary.

Chapter7.Symptom-to-FRUIndex69

DiagnosticErrorCodeFRU/Action
015-196-XXXUSBporttesthalt,errorthresholdexceeded

015-197-XXXUSBporttestwarning

015-198-XXXUSBporttestaborted

015-199-XXXUSBporttestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

018-000-XXXPCICardTestPassed
018-0XX-XXXPCICardFailure

018-195-XXXPCICardTestabortedbyuser1.PCIcard

018-196-XXXPCICardtesthalt,errorthresholdexceeded

018-197-XXXPCICardtestwarning

018-198-XXXPCICardtestaborted

018-199-XXXPCICardtestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Replacecomponentunderfunctiontest.

Noaction

1.Risercard,ifinstalled.

2.Systemboard

2.InformationonlyRestartthetest,ifnecessary

1.PressF3toreviewthelogle

2.Restartthetesttoresetthelogle

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Replacecomponentunderfunctiontest.

.

.

.

.

70ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
018-250-XXXPCICardServiceserror1.PCIcard

2.Risercard,ifinstalled.

3.Systemboard

020-000-XXXPCIInterfaceTestPassed

Noaction

020-0XX-XXXPCIInterfaceerror1.PCIcard

2.Risercard,ifinstalled.

3.Systemboard

020-195-XXXPCITestabortedbyuser
020-196-XXXPCItesthalt,errorthresholdexceeded

InformationonlyRestartthetest,ifnecessary

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

020-197-XXXPCItestwarning

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

020-198-XXXPCItestaborted

1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

020-199-XXXPCItestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Replacecomponentunderfunctiontest.

020-262-XXXPCIsystemerror1.PCIcard

2.Risercard,ifinstalled.

3.Systemboard

025-000-XXXIDEinterfaceTestPassed
025-00X-XXX025-01X-XXXIDEinterfacefailure

Noaction

1.IDEsignalcable

2.Checkpowersupplyvoltages.

3.ReseatIDEsignalcable.

4.IDEdevice

5.Systemboard

025-027-XXXIDEinterfaceConguration/Setuperror

1.IDEsignalcable

2.Flashthesystem.See“Flashupdateprocedures”

onpage217.

3.ReseatIDEsignalcable.

4.IDEdevice

5.Systemboard

Chapter7.Symptom-to-FRUIndex71

DiagnosticErrorCodeFRU/Action
025-02X-XXX025-03X-XXX025-04X-XXXIDEInterface

failure

025-195-XXXIDEinterfaceTestabortedbyuserInformationonlyRestartthetest,ifnecessary.
025-196-XXXIDEinterfacetesthalt,errorthreshold

exceeded

025-197-XXXIDEinterfacetestwarning

025-198-XXXIDEinterfacetestaborted1.Ifacomponentiscalledout,makesureitis

025-199-XXXIDEinterfacetestfailed,causeunknown

030-000-XXXSCSIinterfaceTestPassed
030-00X-XXX030-01X-XXXSCSIinterfacefailure1.SCSIsignalcable

030-027-XXXSCSIinterfaceConguration/Setuperror1.SCSIsignalcable

030-03X-XXX030-04X-XXXSCSIinterfaceerror1.SCSIsignalcable

030-195-XXXSCSIinterfaceTestabortedbyuser

1.IDEsignalcable

2.Checkpowersupply.

3.ReseatIDEsignalcable.

4.IDEdevice

5.Systemboard

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Goto“Undeterminedproblems”onpage82.

1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Replacecomponentunderfunctiontest.

Noaction

2.Checkpowersupply

3.SCSIdevice

4.SCSIadaptercard,ifinstalled.

5.Systemboard

2.Flashthesystem.See“Flashupdateprocedures”
onpage217.

3.SCSIdevice

4.SCSIadaptercard,ifinstalled.

5.Systemboard

2.Checkpowersupply

3.SCSIdevice

4.SCSIadaptercard,ifinstalled.

5.Systemboard

InformationonlyRestartthetest,ifnecessary.

.

.

.

72ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
030-196-XXXSCSIinterfacetesthalt,errorthreshold

exceeded

030-197-XXXSCSIinterfacetestwarning

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

030-198-XXXSCSIinterfacetestaborted

1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

030-199-XXXSCSIinterfacetestfailed,causeunknown1.Goto“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Replacecomponentunderfunctiontest.

035-000-XXXRAIDinterfaceTestPassed
035-0XX-XXXRAIDinterfaceFailure

Noaction

1.RAIDsignalcable

2.RAIDdevice

3.RAIDadaptercard,ifinstalled

4.Systemboard

035-195-XXXRAIDinterfaceTestabortedbyuserInformationonlyRestartthetest,ifnecessary.
035-196-XXXRAIDinterfacetesthalt,errorthreshold

exceeded

035-197-XXXRAIDinterfacetestwarning

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

035-198-XXXRAIDinterfacetestaborted1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

035-199-XXXRAIDinterfacetestfailed,causeunknown

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Replacecomponentunderfunctiontest.

071-000-XXXAudioportInterfaceTestPassed

Noaction

Chapter7.Symptom-to-FRUIndex73

DiagnosticErrorCodeFRU/Action
071-00X-XXX071-01X-XXX071-02X-XXXAudioporterror

071-03X-XXXAudioportfailure

071-04X-XXXAudioportfailure

071-195-XXXAudioportTestabortedbyuser
071-196-XXXAudioporttesthalt,errorthresholdexceeded

071-197-XXXAudioporttestwarning1.Makesurethecomponentthatiscalledoutis

071-198-XXXAudioporttestaborted

071-199-XXXAudioporttestfailed,causeunknown

071-25X-XXXAudioportfailure

080-000-XXXGamePortinterfaceTestPassed
080-XXX-XXXGamePortinterfaceError

080-195-XXXGamePortinterfaceTestabortedbyuser
080-196-XXXGamePortinterfacetesthalt,errorthreshold

exceeded

1.RuntheSetupUtilityprogram.

2.Flashthesystem.See“Flashupdateprocedures”
onpage217

3.Systemboard

1.Speakers

2.Microphone

3.Audiocard,ifinstalled.

4.Systemboard

1.RuntheSetupUtilityprogram.

2.Audiocard,ifinstalled.

3.Systemboard

InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Replacecomponentunderfunctiontest.

1.Speakers

2.Audiocard,ifinstalled

3.Systemboard

Noaction

1.Removethegameportdeviceandre-testthe
system.

InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

.

.

.

74ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
080-197-XXXGamePortinterfacetestwarning

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

080-198-XXXGamePortinterfacetestaborted

1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

080-199-XXXGamePortinterfacetestfailed,cause
unknown

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217

.

3.Replacecomponentunderfunctiontest.

086-000-XXXMousePortinterfaceTestPassed
086-001-XXXMousePortinterfacePresence

Noaction

1.Mouse

2.Systemboard

086-032-XXXMousePortinterfaceDevicecontrollerfailure

1.Mouse

2.Systemboard

086-035-XXXMousePortinterfaceReset

1.Mouse

2.Systemboard

086-040-XXXMousePortinterfaceIRQfailure1.RuntheSetupUtilityprogram.

2.Mouse

3.Systemboard

086-195-XXXMousePortinterfaceTestabortedbyuserInformationonlyRestartthetest,ifnecessary.
086-196-XXXMousePortinterfacetesthalt,error

thresholdexceeded

086-197-XXXMousePortinterfacetestwarning

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

086-198-XXXMousePortinterfacetestaborted1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

Chapter7.Symptom-to-FRUIndex75

DiagnosticErrorCodeFRU/Action
086-199-XXXMousePortinterfacetestfailed,cause

unknown

089-000-XXXMicroprocessorTestPassedNoaction
089-XXX-XXXMicroprocessorfailure

089-195-XXXMicroprocessorTestabortedbyuser
089-196-XXXMicroprocessortesthalt,errorthreshold

exceeded

089-197-XXXMicroprocessortestwarning1.Makesurethecomponentthatiscalledoutis

089-198-XXXMicroprocessortestaborted

089-199-XXXMicroprocessortestfailed,causeunknown

170-000-XXXVoltageSensor(s)TestPassed
170-0XX-XXXVoltageSensor(s)failure

170-195-XXXVoltageSensor(s)Testabortedbyuser
170-196-XXXVoltageSensor(s)testhalt,errorthreshold

exceeded

170-197-XXXVoltageSensor(s)testwarning

170-198-XXXVoltageSensor(s)testaborted

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Replacecomponentunderfunctiontest.

1.Microprocessor(s)

2.Systemboard

InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Flashthesystem.See“Flashupdateprocedures”
onpage217

2.Goto“Undeterminedproblems”onpage82.

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217

3.Replacecomponentunderfunctiontest.

Noaction

1.Flashsystem

2.Systemboard

InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning
statement.

4.Replacethecomponentundertest.

1.Ifacomponentiscalledout,makesureitis
connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

2.Flashthesystemandre-test.See“Flashupdate
procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

.

.

.

.

.

76ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
170-199-XXXVoltageSensor(s)testfailed,causeunknown1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217

.

3.Replacecomponentunderfunctiontest.

170-250-XXX170-251-XXXVoltageSensor(s)Voltage
limiterror

170-254-XXXVoltageSensor(s)VoltageRegulatorModule
error

1.Powersupply

2.Systemboard

1.VoltageRegulatorModule(VRM)

2.Microprocessor

3.Systemboard

175-000-XXXThermalSensor(s)TestPassed
175-0XX-XXXThermalSensor(s)failure

Noaction

1.Flashsystem

2.Systemboard

175-195-XXXThermalSensor(s)Testabortedbyuser
175-196-XXXThermalSensor(s)testhalt,errorthreshold

exceeded

175-197-XXXThermalSensor(s)testwarning

InformationonlyRestartthetest,ifnecessary.

1.PressF3toreviewthelogle.

2.Restartthetesttoresetthelogle.

1.Makesurethecomponentthatiscalledoutis

connectedand/orenabled.SeeChapter6“Using
theSetupUtilityprogram”onpage57

.

2.Re-runtest.

3.Replacethecomponentthatiscalledoutinwarning

statement.

4.Replacethecomponentundertest.

175-198-XXXThermalSensor(s)testaborted

1.Ifacomponentiscalledout,makesureitis

connectedand/orenabled.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Goto“Undeterminedproblems”onpage82.

175-199-XXXThermalSensor(s)testfailed,cause
unknown

1.See“Undeterminedproblems”onpage82.

2.Flashthesystemandre-test.See“Flashupdate

procedures”onpage217.

3.Replacecomponentunderfunctiontest.

175-250-XXX175-251-XXXThermalSensor(s)limiterror1.Checkfans

2.Checkpowersupplyvoltages.

3.Microprocessor

4.Systemboard

185-000-XXXAssetSecurityTestPassed
185-XXX-XXXAssetSecurityfailure

Noaction

1.Flashsystem

2.Systemboard

185-278-XXXAssetSecurityChassisIntrusion1.AssureAssetSecurityEnabled

2.C2CoverSwitch

3.Systemboard

201-000-XXXSystemMemoryTestPassed

Noaction

Chapter7.Symptom-to-FRUIndex77

DiagnosticErrorCodeFRU/Action
201-XXX-XXXSystemMemoryerror

202-000-XXXSystemCacheTestPassed
202-XXX-XXXSystemCacheerror1.Cache,ifremovable

206-000-XXXDisketteDriveTestPassedNoaction
206-XXX-XXXDisketteDriveerror

215-000-XXXCD-ROMDriveTestPassed
215-XXX-XXXCD-ROMDriveerror1.CD-ROMDriveCable

217-000-XXXHardDiskDriveTestPassedNoaction
217-25X-XXX217-26X-XXXHardDiskDrive(IDE)error1.HardDiskDriveCable

217-28X-XXX217-29X-XXXHardDiskDrive(SCSI)error1.HardDiskDriveCable

220-000-XXXHi-CapacityCartridgeDriveTestPassed
220-XXX-XXXHi-CapacityCartridgeDriveerror1.RemovetheHi-CapacityCartridgeDriveandre-test

301-XXX-XXXKeyboarderror1.Keyboard

301-000-XXXKeyboardTestPassedNoaction
302-000-XXXMouseTestPassedNoaction
302-XXX-XXXMouseerror1.Mouse

303-000-XXXJoystickTestPassedNoaction
303-XXX-XXXJoystickerrorRemovetheJoystickandre-testthesystem.

1.Replacethememorymodulecalledoutbythetest.

2.Systemboard

Noaction

2.Systemboard

3.Microprocessor

1.DisketteDriveCable

2.Checkpowersupplyvoltages

3.Diskettedrive

4.Systemboard

Noaction

2.Checkpowersupplyvoltages

3.CD-ROMdrive

4.Systemboard

2.Checkpowersupplyvoltages

3.Reseattheharddiskdrivecable

4.HardDiskdrive(IDE)

5.Systemboard

2.Checkpowersupplyvoltages

3.Reseattheharddiskdrivecable

4.HardDiskdrive(SCSI)

5.SCSIadaptercard

6.Systemboard

Noaction

thesystem.

2.Checkandtestmouse.

3.Systemboard

2.CheckandtestKeyboard.

3.Systemboard

78ThinkCentreHardwareMaintenanceManual

DiagnosticErrorCodeFRU/Action
305-000-XXXMonitorDDCTestPassed
305-250-XXXMonitorDDCselftestfailure1.RuntheSetupUtilityprogramtoenableDDC.

415-000-XXXModemTestPassedNoaction
415-XXX-XXXModemerrorRemovetheModemandre-testthesystem.

Noaction

2.Cable

3.Monitor

4.Videocard

5.Systemboard

Beepsymptoms

Beepsymptomsaretonesoraseriesoftonesseparatedbypauses(intervalswithoutsound)duringPOST.

Thefollowingtablesdescribesbeepsymptoms.

BeepSymptomFRU/Action
2shortbeepsCMOSsettingerrorCommonerrorcode,seethedetailfailureinformationin

.

3shortand1longbeepsDRAMmemoryerror

“POSTerrorcodes”onpage79
Performthefollowingactionsinorder.

1.Makesurethememorymodule(s)areproperlyseated
intheconnector(s).

2.Replacethememorymodule(s).

3.Replacethesystemboard.

POSTerrorcodes

Eachtimeyoupower-onthesystem,itperformsaseriesofteststhatchecktheoperationofthesystem
andsomeoptions.ThisseriesoftestsiscalledthePower-OnSelf-Test,orPOST.POSTdoesthefollowing
operations.

•Checkssomebasicsystem-boardoperations

•Checksthememoryoperation

•Startsthevideooperation

•Veriesthatthebootdriveisworking

IfthePOSTdetectsaproblem,anerrormessageappearsonthescreen.Asingleproblemcancauseseveral
errormessagestoappear.Whenyoucorrectthecauseofthersterrormessage,theothererrormessages
probablywillnotappearonthescreenthenexttimeyouturnonthesystem.

Chapter7.Symptom-to-FRUIndex79

ErrorcodePOSTErrorMessageDescription/Action

0135

0211

0164MemorysizedecreasedPressF10toexit.
1762

0662

1820

1962

Fanfailure

Keyboardnotfound

Congurationchangehasoccurred

Congurationchangehasoccurred

Morethanoneexternalngerprint
readerareattached.Poweroffand
removeallbutthereaderthatyouset
upwithinyourmainoperatingsystem.

Nooperatingsystemfound.Press
anykeytorepeatbootsequence.

Thesystemmightbeoverheating.

PressF10toexit.

Note:Iftheproblemiscausedbythe
microprocessorfan,pressF10will
notsolvetheproblem.

Whenthereisnokeyboarddetected,
theerrormessagewillbedisplayed.

Thiserrormessageisdisplayedwhen
aharddiskdriveoropticaldrive
changehasbeenmade.

PressF10toexit.
Thiserrormessageisdisplayedwhen

aoppydrivechangehasbeenmade.

PressF10toexit.
Ifmorethanoneexternalngerprint

readerareconnectedtoacomputer,
thiserrormessagewillbedisplayed
toinformyoutoremoveallofthe
ngerprintkeyboardsexceptthe
onecompatiblewiththengerprint
applicationonyourcomputer.

ThiserroroccursonlyafterthePOST
iscompleted.

Miscellaneouserrorconditions

Message/SymptomFRU/Action

ChangingdisplaycolorsDisplay/Monitor
Computerwillnotpower-off.See“Harddiskdriveboot

error”onpage61.

ComputerwillnotRPLfromserver

1.PowerSwitch

2.SystemBoard

3.Risercard,ifinstalled.

1.Ensurethatnetworkisinstartupsequenceasrst
deviceorrstdeviceafterdiskette.

2.EnsurethatnetworkadapterisenabledforRPL.

3.Networkadapter(Advisenetworkadministratorof
newMACaddress)

Pressanykeytorepeatboot
sequence.

80ThinkCentreHardwareMaintenanceManual

Message/SymptomFRU/Action

ComputerwillnotperformaWakeOnLAN®(ifapplicable)1.Checkpowersupplyandsignalcableconnections

tonetworkadapter.

2.Ensurethattheoperatingsystemsettingsaresetto

enableWakeonLAN.

3.EnsureWakeOnLANfeatureisenabledin

Setup/Conguration(see“StartingtheSetupUtility
program”onpage57

)

4.EnsurenetworkadministratorisusingcorrectMAC

address.

5.EnsurenointerruptorI/Oaddressconicts.

6.Networkadapter(advisenetworkadministratorof

newMACaddress)

Deadcomputer.See“Harddiskdrivebooterror”onpage

61.

Diskettedrivein-uselightremainsonordoesnotlight
whendriveisactive.

1.PowerSupply

2.SystemBoard

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Blankscreenexceptforashingcursor.

1.SystemBoard

2.PrimaryHardDiskDrive

3.HardDiskDriveCable

IncorrectmemorysizeduringPOST

1.RuntheMemorytests.

2.MemoryModule

3.SystemBoard

"InsertaDiskette"iconappearswithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive.

1.SystemBoard

2.DisketteDriveCable

3.NetworkAdapter

Intensityorcolorvariesfromlefttorightofcharacters
andcolorbars

1.Display

2.Videoadapter(ifpresent)

3.SystemBoard

Nopowerorfannotrunning
Non-systemdiskordiskerror-typemessagewitha

known-gooddiagnosticdiskette.

1.See“Harddiskdrivebooterror”onpage61.

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Otherdisplaysymptomsnotlistedabove(includingblank
orillegibledisplay)

Power-onindicatororharddiskdrivein-uselightnoton,
butcomputerworkscorrectly

1.Display

2.SystemBoard

1.Powerswitch/LEDassembly

2.SystemBoard

Printerproblems1.Printer

2.SystemBoard

Chapter7.Symptom-to-FRUIndex81

Message/SymptomFRU/Action

Programloadsfromtheharddiskwithaknown-good
diagnosticsdisketteintherst3.5-inchdiskettedrive

RPLcomputercannotaccessprogramsfromitsownhard
disk.

RPLcomputerdoesnotRPLfromserver

Serialorparallelportdevicefailure(systemboardport)1.ExternalDeviceSelf-TestOK?

Serialorparallelportdevicefailure(adapterport)1.ExternalDeviceSelf-T estOK?

Someorallkeysonthekeyboarddonotwork

1.RuntheSetupUtilityprogramandcheckStartup
sequence.

2.DisketteDrive

3.DisketteDriveCable

4.SystemBoard

5.PowerSupply

1.IfnetworkadministratorisusingLCCMHybridRPL,
checkstartupsequence:

a.Firstdevice-network
b.Seconddevice-harddisk

2.Harddiskdrive

1.Checkstartupsequence.

2.CheckthenetworkadapterLEDstatus.

2.ExternalDevice

3.Cable

4.SystemBoard

2.ExternalDevice

3.Cable

4.AlternateAdapter

5.SystemBoard

1.Keyboard

2.KeyboardCable

3.SystemBoard

Undeterminedproblems

Thissectionprovidesinstructionsonhowtondoutthefailingdevicesoradapters.

1.Power-offthecomputer.

2.Removeordisconnectthefollowingcomponents(ifinstalled)oneatatime.
a.Externaldevices(modem,printer,ormouse)
b.Anyadapters
c.Memorymodules
d.Extendedvideomemory
e.ExternalCache
f.ExternalCacheRAM
g.Harddiskdrive
h.Diskettedrive

3.Power-onthecomputertore-testthesystem.

4.Repeatsteps1through3untilyoundthefailingdeviceoradapter.

Ifalldevicesandadaptershavebeenremoved,andtheproblemcontinues,replacethesystemboard.

82ThinkCentreHardwareMaintenanceManual

Chapter8.ReplacingFRUs

ThischapterprovidesremovalorreplacementproceduresformajorFRUs.NotallFRUsaredocumented.

Important

BeforeyoureplaceanyFRU,readChapter2“Safetyinformation”onpage3.Theseprecautionsand
guidelineswillhelpyouworksafely.

FRUreplacementsaretobedonebytrainedservicetechniciansonly.

Locatingconnectors,controls,andindicatorsonthefrontofyour computer

Figure1“Frontconnector,control,andindicatorlocations”onpage84showsthelocationsofthe
connectors,controls,andindicatorsonthefrontofyourcomputer.

©CopyrightLenovo2011

83

Figure1.Frontconnector,control,andindicatorlocations

1Integratedcameraindicator8Internalspeakers
2Integratedcamera
3Integratedmicrophones
4Powerswitch11Headphoneconnector
5Brightness-up/Auto-adjustingcontrol
6Brightness-downcontrol

7VGA-incontrol

1

Auto-adjustingcontrolisenabledonlywhilethecomputerisusedinmonitormode.

1

9Cardreader(availableinsomemodels)
10USBconnector

12Microphoneconnector

13USBconnector

84ThinkCentreHardwareMaintenanceManual

Usingyourcomputerinmonitormode

Yourcomputercanworkintwomodes:computermodeormonitormode.Thissectionprovidesinstructions
onhowtouseyourcomputerinmonitormode.

Touseyourcomputerinmonitormode,youneedtohaveasecondcomputer.Connectoneendofthe
VGAcabletotheVGA-inconnectorontherearofyourcomputer,andconnecttheotherendtotheVGA
connectoronthesecondcomputer.Turnonyourcomputer,andthenpresstheVGA-incontrolonthefront
ofthecomputertousethecomputerinmonitormode.Pressthebrightness-up/Auto-adjustingcontrol
button,andthescreenisautomaticallyoptimized.

Note:Toreturntothecomputermode,presstheVGA-incontrolonthefrontofthecomputertoreturn
tothecomputermode.

Locatingconnectorsontherearofyourcomputer

Figure2“Rearconnectorlocations”onpage85showsthelocationsoftheconnectorsontherearofyour
computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto
connectthecablestoyourcomputer.

Figure2.Rearconnectorlocations

1Opticaldrive
2Integratedcablelockslot

3USBconnectors(4)
4Powercordconnector

5Ethernetconnector

6VGA-inconnector
7HDMI-outconnector

8Systemstand

Chapter8.ReplacingFRUs85

FRUlocations

ThefollowingillustrationshowsthelocationsoftheFRUs.

Figure3.FRUlocations

1Systemstandhingecover
2Systemstand
3Computercover
4Systemboardshieldwindow18RearI/Oconnector
5Systemboardshield
6Systemfan20Controlbuttonboard
7Handlebar
8Battery22Footstand

15Internalspeaker

16Wicard
17Powersupply

19Internalspeaker

21LCDpanel

86ThinkCentreHardwareMaintenanceManual

9Heatsinkassembly(withamicroprocessorunderneath)
10Memorymodule

11Microprocessorfan

12Systemboard26VESAmountbracket
13Cardreader
14Footstand

23Harddiskdrive

24LCDbracket
25Opticaldrive

27Integratedcamera

Chapter8.ReplacingFRUs87

Systemboardpartsandconnectors

Thefollowingillustrationshowsthelocationsofthesystemboardpartsandconnectors.

Figure4.Systemboardpartandconnectorlocations

1Battery9Harddiskdrivepowersupplyconnector
2Memoryslots(2)10SATAconnector
3Systemfanconnector11SATAconnector
4Internalspeakercableconnector

5Controlbuttonconnector13Opticaldriveconnector
6Cardreaderconnector
7Touchpanelcontrolboardconnector(fortouch

modelonly)

8LCDpanelconnector

12Microprocessorfanconnector

14Powersupplyconnector
15Microprocessor

Removingandreinstallingthesystemstandhingecover

Attention

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafety
information”intheThinkCentreEdgeSafetyandWarrantyGuidethatcamewithyourcomputer.Toobtaina

88ThinkCentreHardwareMaintenanceManual

copyoftheThinkCentreEdgeSafetyandWarrantyGuide,goto:
http://www.lenovo.com/support

Thissectionprovidesinstructionsonhowtoremoveandreinstallthesystemstandhingecover.

CAUTION:

Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeremovingthe
systemstandhingecover.

Toremoveandreinstallthesystemstandhingecover,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage

and“Locatingconnectorsontherearofyourcomputer”onpage85.

83

4.Placeasoft,cleantowelorclothonthedeskorotheratsurface.Holdthesidesofyourcomputerand
gentlylayitdownsothatthescreenisagainstthesurfaceandthecoverisfacingup.

5.Removethescrewthatsecuresthesystemstandhingecover,andthenliftthesystemstandhingecover
upandremoveitfromthecomputer.

Figure5.Removingthesystemstandhingecover

Chapter8.ReplacingFRUs89

6.T oreinstallthesystemstandhingecover,placethesystemstandhingecoveronthecomputersothat
thetwoplastictabs1onthehingecoveralignwiththecorrespondingholesinthecomputer.

Figure6.Reinstallingthesystemstandhingecover

7.Reinstallthescrewtosecurethesystemstandhingecovertothecomputer.

Figure7.Reinstallingthescrewtosecurethesystemstandhingecovertothecomputer

Removingandreinstallingthesystemstand

Attention

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafety
information”intheThinkCentreEdgeSafetyandWarrantyGuidethatcamewithyourcomputer.Toobtaina
copyoftheThinkCentreEdgeSafetyandWarrantyGuide,goto:
http://www.lenovo.com/support

90ThinkCentreHardwareMaintenanceManual

Thissectionprovidesinstructionsonhowtoremoveandreinstallthesystemstand.

Toremoveandreinstallthesystemstand,dothefollowing:

1.T urnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethesystemstandhingecover.See“Removingandreinstallingthesystemstandhingecover”
onpage88.

3.Removethetwoscrewsthatsecurethesystemstand,andthenliftthesystemstandupandremove
itfromthecomputer.

Figure8.Removingthesystemstand

4.T oreinstallthesystemstand,alignthetwoscrewholesinthesystemstandwiththecorrespondingholes
inthecomputercover,andtheninstallthetwoscrewstosecurethesystemstandtothecomputer.

Figure9.Reinstallingthesystemstand

Chapter8.ReplacingFRUs91

5.Reinstallthesystemstandhingecover.See“Removingandreinstallingthesystemstandhingecover”
onpage88.

Removingandreinstallingthefootstands

Attention

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafety
information”intheThinkCentreEdgeSafetyandWarrantyGuidethatcamewithyourcomputer.Toobtaina
copyoftheThinkCentreEdgeSafetyandWarrantyGuide,goto:
http://www.lenovo.com/support

Thissectionprovidesinstructionsonhowtoremoveandreinstallthefootstands.

CAUTION:

Turnoffthecomputerandwaitthreetoveminutestoletthecomputercoolbeforeremovingthe
footstands.

Toremoveandreinstallthefootstands,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnectthepowercords,Input/Outputcables,andanyothercablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage

and“Locatingconnectorsontherearofyourcomputer”onpage85.

83

4.Placeasoft,cleantowelorclothonthedeskorotheratsurface.Holdthesidesofyourcomputerand
gentlylayitdownsothatthescreenisagainstthesurfaceandthecoverisfacingup.

5.Removetherubberpiecefromeachfootstand.

Figure10.Removingtherubberpiecefromeachfootstand

6.Removethescrewthatsecureseachfootstand,andthenremoveeachfootstandfromthecomputer.

92ThinkCentreHardwareMaintenanceManual

Figure11.Removingeachfootstandfromthecomputer

7.T oreinstallthefootstands,placeeachfootstandonthecomputersothatthescrewholealignswith
thecorrespondingholeinthecomputer,andthenreinstallthescrewtosecureeachfootstandtothe
computer.

Figure12.Reinstallingeachfootstandtothecomputer

8.Reinstalltherubberpieceoneachfootstand.

Chapter8.ReplacingFRUs93

Figure13.Reinstallingtherubberpieceoneachfootstand

94ThinkCentreHardwareMaintenanceManual