Lenovo 1039, 1040, 1029, 1027 User Manual

ThinkServer Warranty and Support Information
Note
Before using this information and the product it supports, be sure to read and understand the following:
v Chapter 4, “Notices,” on page 17
v The Important Notices and the Safety Information manuals that are included with
First Edition (April 2010)
© Copyright Lenovo 2010.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration GSAcontract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Chapter 1. Information resources ...............1
ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1
Documentation .....................1
Help and service .....................2
Before you call.....................2
Calling for service ...................2
Lenovo product service information for Taiwan..........6
Chapter 2. Lenovo Limited Warranty .............7
Warranty Information ...................11
Suplemento de Garantía para México ..............14
Chapter 3. Customer Replaceable Units (CRUs) .........15
Chapter 4. Notices ...................17
Turkish statement of compliance ...............18
European conformance CE mark ...............18
Trademarks ......................18
© Copyright Lenovo 2010 iii
iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information about Lenovo system, and how to call for help and service.
®
products, what to do if you experience a problem with your

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™Web site provides up-to-date information and services to help you buy, upgrade, and maintain your server. You can also do the following:
v Access the Lenovo Limited Warranty
v Access the online manuals for your products
v Access the troubleshooting and support information for your server model
and other supported products
v Download the latest device drivers and software updates for your server
model
v Find the service and support phone number for your country or region
v Find a Service Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides the following manuals:
Installation and User Guide
This manual contains safety information, setup instructions, hardware and software requirements, part replacement instructions, and configuration instructions.
Safety Information
This multilingual manual contains safety and Regulatory Emissions notices.
If you experience a problem with your server, refer to the troubleshooting and diagnostics information in the Installation and User Guide. In addition, you can refer to the Hardware Maintenance Manual, which contains safety information, features and specifications, software configuration information, part listings, component replacement and repair procedures, and diagnostic information. The Hardware Maintenance Manual is available at: http://www.lenovo.com/support
© Copyright Lenovo 2010 1
If you suspect a software problem, refer to the documentation, including readme files and online help, that comes with the operating system or application program.
You can get the latest technical information and download device drivers and updates by following the instructions at the following Lenovo Support Web site: http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and optional devices
are turned on.
v Use the troubleshooting information in your system documentation, which is
available on the ThinkServer Documentation DVD that comes with your system.
v Check for updated information, new device drivers, and hints and tips at the
following Lenovo Support Web site: http://www.lenovo.com/support
v Have the following information available:
– Machine type and model
– Serial numbers of your Lenovo hardware products
– Description of the problem
– Exact wording of any error messages
– Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.
2 Warranty and Support Information
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