Lenovo 067999U, 0679ALU User Manual
Lenovo G560
Hardware
Maintenance
Manual
Note:
Before using this information and the product it supports, be sure to read the general information under
“Notices” on page 92
First Edition (Jan. 2010)
© Copyright Lenovo 2010. All rights reserved.
LENOVO products, data, computer software, and services have been developed exclusively at
private expense and are sold to governmental entities as commercial items as defi ned by 48 C.F.R.
2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services
are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or
disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
© 2010 Lenovo
Contents
About this manual ....................................... iv
Safety information ........................................ 1
General safety ................................................ 2
Electrical safety .............................................. 3
Safety inspection guide .................................. 5
Handling devices that are sensitive to
electrostatic discharge .................................... 6
Grounding requirements ................................. 6
Safety notices: multilingual translations.......... 7
Laser compliance statement......................... 14
Important service information ................... 16
Strategy for replacing FRUs ......................... 16
Strategy for replacing a hard disk drive ............ 17
Important notice for replacing a system board .... 17
How to use error message ...............................17
Strategy for replacing FRUs for CTO,
CMV, and GAV.............................................. 18
Product defi nition .............................................. 18
FRU identifi cation for CTO, CMV, and GAV
products ............................................................18
Important information about replacing RoHS
compliant FRUs ............................................ 20
General checkout ...................................... 21
What to do fi rst ............................................. 22
Power system checkout................................ 23
Checking the AC adapter .................................23
Checking operational charging ......................... 23
Checking the battery pack ............................... 24
Related service information ...................... 25
Restoring the factory contents by using
OneKey Recovery ........................................ 25
Restore of factory default .................................25
Using recovery disks.........................................25
Passwords .................................................... 26
Power-on password ..........................................26
Hard-disk password .........................................26
Supervisor password ....................................... 27
How to remove the hard-disk password ..........27
Power management ..................................... 28
Screen blank mode ........................................... 28
Sleep (standby) mode ......................................28
Hibernation mode .............................................29
FRU replacement notices ............................. 36
Screw notices ..................................................36
Retaining serial numbers ..................................37
Removing and replacing an FRU ................. 40
1010 Battery pack ............................................. 41
1020 Dummy cards...........................................42
1030 Hard disk drive (HDD)/Memory/CPU
(Central processing unit)/Mini PCI ExpressCard
slot compartment cover ...................................43
1040 Hard disk drive ........................................ 44
1050 Optical drive ............................................. 46
1060 DIMM ....................................................... 47
1070 Fan assembly and Heat Sink assembly .....48
1080 CPU ......................................................... 51
1090 PCI Express Mini Card for wireless
LAN/WAN .........................................................52
1100 Keyboard ..................................................54
1110 Keyboard bezel ........................................56
1120 Speakers, power board and touch
inductive panel .................................................. 59
1130
System board and ExpressCard slot
assembly ............................................................ 61
1140 LCD unit ................................................... 65
1150 Bluetooth daughter card and base cover ..... 68
1160 LCD front bezel ........................................ 72
1170 LCD panel and hinges ............................. 73
1180 Integrated camera ....................................75
1190 Antenna assembly and LCD cover .......... 76
Locations ...................................................... 77
Front view ......................................................... 77
Right-side view .................................................78
Bottom and Left-side view ...............................78
Parts list ........................................................ 79
Overall ..............................................................80
LCD FRUs ........................................................84
Keyboard ..........................................................86
Miscellaneous parts ..........................................88
AC adapters ...................................................... 89
Power cords ...................................................... 90
Notices......................................................... 92
Trademarks .................................................. 93
Lenovo G560 ............................................... 30
Specifi cations ............................................... 30
Status indicators ........................................... 32
FRU tests ...................................................... 34
Fn key combinations..................................... 35
iii
About this manual
This manual contains service and reference information for the following
Lenovo product:
Lenovo G560
Use this manual along with the advanced diagnostic tests to troubleshoot
problems.
The manual is divided into the following sections:
The common sections provide general information, guidelines, and safety •
information required for servicing computers.
The product-specifi c section includes service, reference, and product-specifi c •
parts information.
Important:
This manual is intended only for trained servicers who are familiar with Lenovo
products. Use this manual along with the advanced diagnostic tests to troubleshoot
problems effectively.
Before servicing a Lenovo product, make sure to read all the information under
“Safety information” on page 1 and “Important service information” on page 16 .
iv
Safety information
This chapter presents the following safety information that you need to get
familiar with before you service a Lenovo G560 computer:
• “General safety” on page 2
• “Electrical safety” on page 3
• “Safety inspection guide” on page 5
• “Handling devices that are sensitive to electrostatic discharge” on page 6
• “Grounding requirements” on page 6
• “Safety notices: multilingual translations” on page 7
• “Laser compliance statement” on page 14
Safety information
1
Lenovo G560 Hardware Maintenance Manual
General safety
Follow these rules below to ensure general safety:
Observe a good housekeeping in the area where the machines are put •
during and after the maintenance.
When lifting any heavy object: •
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt
to lift it.
4. Lift it by standing or pushing up with your leg muscles; this action could
avoid the strain from the muscles in your back. Do not attempt to lift any
object that weighs more than 16 kg (35 lb) or that you think is too heavy
for you.
Do not perform any action that causes hazards to the customer, or that •
makes the machine unsafe.
Before you start the machine, make sure that other service representatives •
and the customer are not in a hazardous position.
Place removed covers and other parts in a safe place, keeping them away •
from all personnel, while you are servicing the machine.
Keep your toolcase away from walk areas so that other people will not trip it •
over.
Do not wear loose clothing that can be trapped in the moving parts of the •
machine. Make sure that your sleeves are fastened or rolled up above your
elbows. If your hair is long, fasten it.
Insert the ends of your necktie or scarf inside clothing or fasten it with the •
nonconductive clip, about 8 centimeters (3 inches) from the end.
Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for •
your clothing.
Attention: Metal objects are good electrical conductors.
Wear safety glasses when you are hammering, drilling, soldering, cutting •
wire, attaching springs, using solvents, or working in any other conditions
that may be hazardous to your eyes.
After service, reinstall all safety shields, guards, labels, and ground wires. •
Replace any safety device that is worn or defective.
Reinstall all covers correctly before returning the machine to the customer.•
Fan louvers on the machine help to prevent the overheating of internal •
components. Do not obstruct fan louvers or cover them with labels or
stickers.
2
Electrical safety
Observe the following rules when working on electrical equipments.
Important:
Use only approved tools and test equipments. Some hand tools have handles
covered with a soft material that does not insulate you when working with live
electrical currents.
Many customers have rubber floor mats near their machines that contain small
conductive fi bers to decrease electrostatic discharges. Do not use such kind of mat
to protect yourself from electrical shock.
Find the room emergency power-off (EPO) switch, disconnecting the switch •
or electrical outlet. If an electrical accident occurs, you can then operate the
switch or unplug the power cord quickly.
Do not work alone under hazardous conditions or near the equipment that •
has hazardous voltages.
Disconnect all power before:•
Before you start to work on the machine, unplug the power cord. If you •
cannot unplug it, ask the customer to power-off the wall box that supplies
power to the machine, and to lock the wall box in the off position.
If you need to work on a machine that has exposed electrical circuits, •
observe the following precautions:
Observe the special safety precautions when you work with very high voltages;
instructions for these precautions are in the safety sections of maintenance
information. Be extremely careful when you measure the high voltages.
Regularly inspect and maintain your electrical hand tools for safe operational •
condition.
Do not use worn or broken tools and testers.•
Never assume that power has been disconnected from a circuit. First, check •
it to make sure that it has been powered off.
Safety information
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
– Ensure that another person, familiar with the power-off controls, is near
you.
Attention: Another person must be there to switch off the power, if
necessary.
– Use only one hand when working with powered-on electrical equipment;
keep the other hand in your pocket or behind your back.
Attention: An electrical shock can occur only when there is a complete
circuit. By observing the above rule, you may prevent a current from
passing through your body.
– When using testers, set the controls correctly and use the approved
probe leads and accessories for that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate
you from grounds such as metal fl oor strips and machine frames.
3
Lenovo G560 Hardware Maintenance Manual
Always look carefully for possible hazards in your work area. Examples of •
these hazards are moist fl oors, nongrounded power extension cables, power
surges, and missing safety grounds.
Do not touch live electrical circuits with the reflective surface of a plastic •
dental mirror. The surface is conductive; such touching can cause personal
injury and machine damage.
Do not service the following parts with the power on when they are removed •
from their normal operating places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct grounding of the units.)
If an electrical accident occurs:•
– Caution: do not become a victim yourself.
– Switch off the power.
– Send the victim to get medical aid.
4
Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potential
unsafe conditions. As each machine was designed and built, required safety
items were installed to protect users and service personnel from injury. This
guide addresses only those items. You should use good judgment to identify
potential safety hazards according to the attachment of non-Lenovo features or
options not covered by this inspection guide.
If any unsafe conditions are present, you must determine how serious the
apparent hazard could be and whether you can continue without fi rst correcting
the problem.
Consider these conditions and the safety hazards they present:
Electrical hazards, especially primary power (primary voltage on the frame •
can cause serious or fatal electrical shock)
Explosive hazards, such as a damaged CRT face or a bulging capacitor•
Mechanical hazards, such as loose or missing hardware•
To determine whether there are any potential unsafe conditions, use the
following checklist at the beginning of every service task. Begin the checks with
the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Turn off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure
third-wire ground continuity for 0.1 ohm or less between the external
ground pin and the frame ground.
b. The power cord should be the type specifi ed in the parts list.
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-Lenovo alterations. Use good judgment as to the
safety of any non-Lenovo alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquids, or signs of fire or smoke
damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Safety information
5
Lenovo G560 Hardware Maintenance Manual
Handling devices that are sensitive to electrostatic discharge
Any computer part containing transistors or integrated circuits (ICs) should be
considered sensitive to electrostatic discharge (ESD). ESD damage can occur
when there is a difference in charge between objects. Protect against ESD
damage by equalizing the charge so that the machine, the part, the work mat,
and the person handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements
noted here.
2. Make sure that the ESD protective devices you use have been certifi ed (ISO
9000) as fully effective.
When handling ESD-sensitive parts:
Keep the parts in protective packages until they are inserted into the product. •
Avoid contact with other people.•
Wear a grounded wrist strap against your skin to eliminate static on your •
body.
Prevent the part from touching your clothing. Most clothing is insulative and •
retains a charge even when you are wearing a wrist strap.
Use the black side of a grounded work mat to provide a static-free work •
surface. The mat is especially useful when handling ESD-sensitive devices.
Select a grounding system, such as those listed below, to provide protection •
that meets the specifi c service requirement.
Note:
The use of a grounding system to guard against ESD damage is desirable but not
necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-
wire ground.
– When working on a double-insulated or battery-operated system, use an
ESD common ground or reference point. You can use coax or connectoroutside shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct
system function. Proper grounding of the electrical outlet can be verifi ed by a
certifi ed electrician.
6
Safety notices: multilingual translations
The safety notices in this section are provided in English, French, German,
Hebrew, Italian, Japanese, and Spanish.
Safety notice 1
Before the computer is powered on after FRU replacement, make sure all screws,
springs, and other small parts are in place and are not left loose inside the
computer. Verify this by shaking the computer and listening for rattling sounds.
Metallic parts or metal fl akes can cause electrical shorts.
Avant de remettre l’ordinateur sous tension après remplacement d’une unité en
clientèle, vérifi ez que tous les ressorts, vis et autres pièces sont bien en place et
bien fi xées. Pour ce faire, secouez l’unité et assurez-vous qu’aucun bruit suspect
ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer
un court-circuit.
Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird,
muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile
fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf
Klappergeräusche geprüft werden. Metallteile oder-splitter können Kurzschlüsse
erzeugen.
Prima di accendere l’elaboratore dopo che é stata effettuata la sostituzione di una
FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni
siano nella corretta posizione e non siano sparse all’interno dell’elaboratore.
Verifi care ciò scuotendo l’elaboratore e prestando attenzione ad eventuali rumori;
eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi.
Safety information
Antes de encender el sistema despues de sustituir una FRU, compruebe que
todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio
y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema
y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden
causar cortocircuitos eléctricos.
7
Lenovo G560 Hardware Maintenance Manual
Safety notice 2
DANGER
Some standby batteries contain a small amount of nickel and cadmium. Do not
disassemble a standby battery, recharge it, throw it into fire or water, or shortcircuit it. Dispose of the battery as required by local ordinances or regulations.
Use only the battery in the appropriate parts listing. Use of an incorrect battery can
result in ignition or explosion of the battery.
Certaines batteries de secours contiennent du nickel et du cadmium. Ne les
démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l’eau. Ne
les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la
réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle
de l’horloge temps réel, veillez à n’utiliser que les modèles cités dans la liste de
pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre
feu ou d’exploser.
Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet,
kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die
Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht
zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt
werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen.
Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Bereitschafts-oder Systembatterie nur Batterien des Typs verwenden,
der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu
Entzündung oder Explosion führen.
Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio.
Non smontarle, ricaricarle, gettarle nel fuoco o nell’acqua né cortocircuitarle.
Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e
disposizioni locali). Quando si sostituisce la batteria dell’RTC (real time clock) o
la batteria di supporto, utilizzare soltanto i tipi inseriti nell’appropriato Catalogo
parti. L’impiego di una batteria non adatta potrebbe determinare l’incendio o
l’esplosione della batteria stessa.
Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio.
No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite.
Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se
encuentren en la lista de piezas. La utilización de una batería no apropiada puede
provocar la ignición o explosión de la misma.
8
Safety information
Safety notice 3
DANGER
The battery pack contains small amounts of nickel. Do not disassemble it, throw
it into fi re or water, or short-circuit it. Dispose of the battery pack as required by
local ordinances or regulations. Use only the battery in the appropriate parts listing
when replacing the battery pack. Use of an incorrect battery can result in ignition
or explosion of the battery.
La batterie contient du nickel. Ne la démontez pas, ne l’exposez ni au feu ni à l’eau.
Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la
réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n’utiliser
que les modèles cités dans la liste de pièces détachées adéquate. En effet, une
batterie inappropriée risque de prendre feu ou d’exploser.
Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt,
wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden.
Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim
Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste
aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion
führen.
La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco
o nell’acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR
915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la
batteria, utilizzare soltanto i tipi inseriti nell’appropriato Catalogo parti. L’impiego
di una batteria non adatta potrebbe determinare l’incendio o l’esplosione della
batteria stessa.
Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni
recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como
dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de
piezas al sustituir la batería. La utilización de una batería no apropiada puede
provocar la ignición o explosión de la misma.
9
Lenovo G560 Hardware Maintenance Manual
Safety notice 4
DANGER
The lithium battery can cause a fire, an explosion, or a severe burn. Do not
recharge it, remove its polarized connector, disassemble it, heat it above 100°C
(212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as
required by local ordinances or regulations. Use only the battery in the appropriate
parts listing. Use of an incorrect battery can result in ignition or explosion of the
battery.
La pile de sauvegarde contient du lithium. Elle présente des risques d’incendie,
d’explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son
connecteur polarisé et ne la démontez pas. Ne l’exposez pas à une temperature
supérieure à 100°C, ne la faites pas brûler et n’en exposez pas le contenu à l’eau.
Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile
inappropriée risque de prendre feu ou d’exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren
oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht
aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr
Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung
angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen
Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien
des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher
Batterien kann zu Entzündung oder Explosion führen.
10
La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o
procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato,
smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi,
incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR
915/82, successive disposizioni e disposizioni locali). L’impiego di una batteria
non adatta potrebbe determinare l’incendio o l’esplosione della batteria stessa.
La batería de repuesto es una batería de litio y puede provocar incendios,
explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado,
ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni
exponga el contenido de sus celdas al agua. Deséchela tal como dispone la
normativa local.
Safety information
Safety notice 5
If the LCD breaks and the fl uid from inside the LCD gets into your eyes or on your
hands, immediately wash the affected areas with water at least for 15 minutes.
Seek medical care if any symptoms caused by the fl uid are present after washing.
Si le panneau d’affi chage à cristaux liquides se brise et que vous recevez dans les
yeux ou sur les mains une partie du fl uide, rincez-les abondamment pendant au
moins quinze minutes. Consultez un médecin si des symptômes persistent après le
lavage.
Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung
die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm
besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird
oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und
die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten
die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei
Beschwerden anschließend ein Arzt aufgesucht werden.
Nel caso che caso l’LCD si dovesse rompere ed il liquido in esso contenuto
entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti
interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i
sintomi dovessero permanere.
Si la LCD se rompe y el fl uido de su interior entra en contacto con sus ojos o sus
manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos
como mínimo. Obtenga atención medica si se presenta algún síntoma del fl uido
despues de lavarse.
11
Lenovo G560 Hardware Maintenance Manual
Safety notice 6
DANGER
To avoid shock, do not remove the plastic cover that protects the lower part of the
inverter card.
Afi n d’éviter tout risque de choc électrique, ne retirez pas le cache en plastique
protégeant la partie inférieure de la carte d’alimentation.
Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der
Spannungswandlerplatine umgibt, nicht entfernen.
Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la
parte inferiore della scheda invertitore.
Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la
tarjeta invertida.
Safety notice 7
DANGER
Though the main batteries have low voltage, a shorted or grounded battery can
produce enough current to burn personnel or combustible materials.
Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la
mise à la masse d’une batterie peut produire suffi samment de courant pour brûler
des matériaux combustibles ou causer des brûlures corporelles graves.
Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei
Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu
entzünden oder Verletzungen bei Personen hervorzurufen.
12
Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in
corto circuito o a massa può fornire corrente sufficiente da bruciare materiali
combustibili o provocare ustioni ai tecnici di manutenzione.
Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada
o con contacto a tierra puede producir la corriente sufi ciente como para quemar
material combustible o provocar quemaduras en el personal.
Safety information
Safety notice 8
DANGER
Before removing any FRU, turn off the computer, unplug all power cords from
electrical outlets, remove the battery pack, and then disconnect any interconnecting
cables.
Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension,
débranchez tous les cordons d’alimentation des socles de prise de courant, retirez
la batterie et déconnectez tous les cordons d’interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen,
der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU
entfernt wird.
Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese
elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi
di interconnessione.
Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de
las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte
cualquier cable de conexión entre dispositivos.
13
Lenovo G560 Hardware Maintenance Manual
Laser compliance statement
Some models of Lenovo computer are equipped from the factory with an
optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such
devices are also sold separately as options. If one of these drives is installed,
it is certifi ed in the U.S. to conform to the requirements of the Department of
Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR)
Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to
conform to the requirements of the International Electrotechnical Commission
(IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
If a CD-ROM drive, a DVD-ROM drive, or another laser device is installed, note
the following:
CAUTION
Use of controls or adjustments or performance of procedures other than those
specifi ed herein might result in hazardous radiation exposure.
O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles
aqui especifi cados pode resultar em perigosa exposição à radiação.
Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de
réglage et d’utilisation des commandes, ainsi que les procédures décrites.
Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann
gefährliche Laserstrahlung auftreten.
14
L’utilizzo di controlli, regolazioni o l’esecuzione di procedure diverse da quelle
specifi cate possono provocare l’esposizione a.
El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí
especifi cados puede provocar la exposición a radiaciones peligrosas.
Opening the CD-ROM drive, the DVD-ROM drive, or any other optical storage
device could result in exposure to hazardous laser radiation. There are no
serviceable parts inside those drives. Do not open.
Safety information
A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may
contain an embedded Class 3A or Class 3B laser diode. Note the following:
DANGER
Emits visible and invisible laser radiation when open. Do not stare into the beam,
do not view directly with optical instruments, and avoid direct exposure to the
beam.
Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe
diretamente por meio de instrumentos óticos e evite exposição direta com o feixe
de luz.
Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder
directement avec des instruments optiques, ou de vous exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente
in den Laserstrahl sehen und den Strahlungsbereich meiden.
Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai
eszközökkel. Kerülje a sugárnyalábbal való érintkezést!
Aprendo l’unità vengono emesse radiazioni laser. Non fissare il fascio, non
guardarlo direttamente con strumenti ottici e evitare l’esposizione diretta al fascio.
Radiación láser al abrir. No mire fi jamente ni examine con instrumental óptico el
haz de luz. Evite la exposición directa al haz.
15
Lenovo G560 Hardware Maintenance Manual
Important service information
This chapter presents the following important service information:
• “Strategy for replacing FRUs” on page 16
– “Strategy for replacing a hard disk drive” on page 17
– “Important notice for replacing a system board ” on page 17
– “How to use error message” on page 17
• “Strategy for replacing FRUs for CTO, CMV, and GAV” on page 18
– “Product defi nition” on page 18
– “FRU identifi cation for CTO, CMV, and GAV products” on page 18
• “Important information about replacing RoHS compliant FRUs” on page 20
Important:
BIOS and device driver fi xes are customer-installable. The BIOS and device
drivers are posted on the customer support site:
http://www.lenovo.com/support.
System Disassembly/Reassembly videos that show the FRU removals or
replacements for the Lenovo® authorized service technicians are available in the
following support site: http://www.lenovoservicetraining.com/ion/.
Advise customers to contact the Customer Support Center at 800-426-7378 if they
need assistance in obtaining or installing any software fi xes, drivers, and BIOS
downloads.
Customers in Canada should call the Customer Support Center at 800-565-3344
for assistance or download information.
Strategy for replacing FRUs
Before replacing parts:
Make sure that all software fi xes, drivers, and BIOS downloads are installed
before replacing any FRUs listed in this manual.
After a system board is replaced, ensure that the latest BIOS is loaded to the
system board before completing the service action.
To download software fi xes, drivers, and BIOS, follow the steps below:
1. Go to http://www.lenovo.com/support.
2. Enter the product number of the computer or press Auto-detect button on
the screen.
3. Select Downloads and drivers.
4. Follow the directions on the screen and install the necessary software.
16
Important service information
Use the following strategy to prevent unnecessary expense for replacing and
servicing FRUs:
If you are instructed to replace a FRU, but the replacement does not solve •
the problem, reinstall the original FRU before you continue.
Some computers have both a processor board and a system board. If you •
are instructed to replace either of them, and replacing one of them does not
solve the problem, reinstall that board, and then replace the other one.
If an adapter or a device consists of more than one FRU, any of the FRUs •
may be the cause of the error. Before replacing the adapter or device,
remove the FRUs one by one to see if the symptoms change. Replace only
the FRU that changed the symptoms.
Attention: The setup configuration on the computer you are servicing may
have been customized. Running Automatic Configuration may alter the
settings. Note the current confi guration settings (using the View Confi guration
option); then, when service has been completed, verify that those settings
remain in effect.
Strategy for replacing a hard disk drive
Always try to run a low-level format before replacing a hard disk drive. This
will cause all customer data on the hard disk to be lost. Make sure that the
customer has a current backup of the data before performing this action.
Attention: The drive startup sequence in the computer you are servicing may
have been changed. Be extremely careful during write operations such as
copying, saving, or formatting. If you select an incorrect drive, data or programs
can be overwritten.
Important notice for replacing a system board
Some components mounted on a system board are very sensitive. Improper
handling can cause damage to those components, and may cause a system
malfunction.
Attention: When handling a system board:
Do not drop the system board or apply any excessive force to it.•
Avoid rough handling of any kind.•
Avoid bending the system board and hard pushing to prevent cracking at •
each BGA (Ball Grid Array) chipset.
How to use error message
Use the error codes displayed on the screen to diagnose failures. If more
than one error code is displayed, begin the diagnosis with the fi rst error code.
Whatever causes the first error code may also cause false error codes. If
no error code is displayed, see whether the error symptom is listed in the
Symptom-to-FRU Index for the computer you are servicing.
17
Lenovo G560 Hardware Maintenance Manual
Strategy for replacing FRUs for CTO, CMV, and GAV
Product defi nition
Dynamic Confi gure To Order (CTO)
This provides the ability for a customer to configure an IBM® or a Lenovo
solution from an eSite, and have this confi guration sent to fulfi llment, where
it is built and shipped directly to the customer. The machine label, Product
Entitlement Warehouse (PEW), eSupport, and the HMM will load these
products as the 4-digit MT and 3-digit model, where model = “CTO” (Example:
1829-CTO).
Custom Model Variant (CMV)
This is a unique configuration that has been negotiated between IBM or
Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided
to the customer to place orders (Example: 1829-W15). A CMV is a special bid
offering. Therefore, it is NOT generally announced.
The MTM portion of the machine label is the 4-digit MT and 3-digit model, •
where model = “CTO” (Example: 1829-CTO). The PRODUCT ID portion of
the machine label is the 4-digit MT and 3-digit CMV model (Example: 1829W15).
The PEW record is the 4-digit MT and 3-digit model, where model = “CTO” •
(Example: 1829-CTO).
eSupport will show both the CTO and CMV machine type models (Example: •
1829-CTO and 1829-W15 will be found on the eSupport site).
The HMM will have the 4-digit MT and 3-digit CTO model only (Example: •
1829-CTO). Again, CMVs are custom models and are not found in the HMM.
General Announce Variant (GAV)
This is a standard model (fixed configuration). GAVs are announced and
offered to all customers. The MTM portion of the machine label is a 4-digit MT
and 3-digit model, where model = a “fi xed part number”, not “CTO” (Example:
1829-F1U). Also, PEW, eSupport, and the HMM will list these products under
the same fi xed model number.
18
FRU identifi cation for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to
support CTO, CMV, and GAV products. These sources are PEW, eSupport,
and the HMM.
Using PEW
PEW is the primary source for identifying FRU part numbers and FRU •
descriptions for the key commodities for CTO, CMV and GAV products at
a MT - serial number level. An example of key commodities are hard disk
drives, system boards, microprocessors, Liquid Crystal Displays (LCDs),
and memory.
Remember, all CTO and CMV products are loaded in PEW under the 4-digit •
MT and 3-digit model, where model = “CTO” (Example: 1829-CTO). GAVs
are loaded in PEW under the 4-digit MT and 3-digit model, where model = a
“fi xed part number”, not “CTO” (Example: 1829-F1U).
PEW can be accessed at the following Web site:•
http://w3-01.ibm.com/pc/entitle/pg2/Service.wss/display/Home.
Important service information
Customers can also access PEW via
http://www-307.ibm.com/pc/support/site.wss/product.do?template=/
warranty/warranty.vm&sitestyle=lenovo.
Select Warranty lookup. Input the MT and the Serial number and the list of
key commodities will be returned in the PEW record under COMPONENT
INFORMATION.
Business Partners using Eclaim will access PEW when performing •
Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and
the key commodities will be returned in the Eclaim record under SYSTEM
DETAILS.
Authorized IBM Business Partners can access Eclaim at the following Web •
site: https://wca.eclaim.com.
Using eSupport
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
eSupport can be used to view the list of key commodities built in a particular •
machine serial (this is the same record found in PEW).
eSupport can be accessed at the following Web site:•
http://www.lenovo.com/support.
To view the key commodities, click on PARTS INFORMATION, then PARTS •
LOOKUP. Enter the model type and serial number. The key commodities will
be returned in the eSupport record under PARTS SHIPPED WITH YOUR
SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
Support can be used to view the complete list of FRUs for a machine type •
and model.
To view the complete list of FRUs, Enter the machine type and model •
(Example: 1829-CTO) under QUICK PATH. Select PARTS INFORMATION
under “View by Document Type”. Select SERVICE PARTS under “Filter by
Category”. Select SYSTEM SERVICE PARTS under “Parts Information by
Date”. The list of service parts by description, with applicable machine type
model and FRU will be displayed.
Using the HMM
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level.
19
Lenovo G560 Hardware Maintenance Manual
Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and
Electronic Equipment Directive (2002/95/EC) is a European Union legal
requirement affecting the global electronics industry. RoHS requirements
must be implemented on Lenovo products placed on the market after
June 2006. Products on the market before June 2006 are not required to
have RoHS compliant parts. If the original FRU parts are non-compliant,
replacement parts can also be non-compliant. In all cases if the original
FRU parts are RoHS compliant, the replacement part must also be RoHS
compliant.
Note: RoHS and non-RoHS FRU part numbers with the same fi t and function
are identifi ed with unique FRU part numbers.
Lenovo plans to transit to RoHS compliance well before the implementation
date and expects its suppliers to be ready to support Lenovo’s requirements
and schedule in the EU. Products sold in 2005 and 2006 will contain some
RoHS compliant FRUs. The following statement pertains to these products and
any product Lenovo produces containing RoHS compliant FRUs.
RoHS compliant FRUs have unique FRU part numbers. Before or after the
RoHS implementation date, failed RoHS compliant parts must always be
replaced with RoHS compliant ones, so only the FRUs identifi ed as compliant
in the system HMM or direct substitutions for those FRUs may be used.
20
Products marketed before June 2006 Products marketed after June 2006
Current or
original part
Non-RoHS Can be Non-RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS
Note: A direct substitution is a part with a different FRU part number that is
automatically shipped by the distribution center at the time of the order.
Replacement FRU Current or
original part
Must be RoHS Must be RoHS
Replacement FRU
General checkout
This chapter presents the following information:
• “What to do fi rst” on page 22
• “Power system checkout” on page 23
Before you go to the checkout, make sure to read the following important notes:
Important notes:
• Only certifi ed trained personnel can service the computer.
• Before replacing any FRU, read the entire page on removing and replacing
FRUs.
• When you replace FRUs, use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or
formatting. Drives in the computer that you are servicing sequence might
have been altered. If you select an incorrect drive, data or programs might be
overwritten.
• Replace a FRU only with another FRU of the correct model. When you
replace a FRU, make sure that the machine model and the FRU part number are
correct by referring to the FRU parts list.
• A FRU should not be replaced just because of a single, unreproducible failure.
Single failures can occur for a variety of reasons that have nothing to do with a
hardware defect, such as cosmic radiation, electrostatic discharge, or software
errors. Consider replacing a FRU only when a problem recurs. If you suspect that
a FRU is defective, clear the error logs and run the test again. If the error does not
recur, do not replace the FRU.
• Be careful not to replace a nondefective FRU.
General checkout
21
Lenovo G560 Hardware Maintenance Manual
What to do fi rst
When you do return a FRU, you must include the following information in the
parts exchange form or parts return form that you attach to it:
1. Name and phone number of servicer
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer’s name and address
Note for warranty: During the warranty period, the customer may be
responsible for repair costs if the computer damage was caused by misuse,
accident, modification, unsuitable physical or operating environment, or
improper maintenance by the customer.
The following is a list of some common items that are not covered under
warranty and some symptoms that might indicate that the system was
subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is
covered under the warranty by referring to the following list:
The following are not covered under warranty:
LCD panel cracked from the application of excessive force or from being dropped•
Scratched (cosmetic) parts•
Distortion, deformation, or discoloration of the cosmetic parts•
Plastic parts, latches, pins, or connectors that have been cracked or broken •
by excessive force
Damage caused by liquid spilled into the system•
Damage caused by the improper insertion of a PC Card or the installation of •
an incompatible card
Improper disk insertion or use of an optical drive •
Diskette drive damage caused by pressure on the diskette drive cover, •
foreign material in the drive, or the insertion of a diskette with multiple labels
Damaged or bent diskette eject button•
Fuses blown by attachment of a nonsupported device•
Forgotten computer password (making the computer unusable)•
Sticky keys caused by spilling a liquid onto the keyboard•
Use of an incorrect AC adapter on laptop products•
22
The following symptoms might indicate damage caused by nonwarranted
activities:
Missing parts might be a symptom of unauthorized service or modifi cation. •
If the spindle of a hard disk drive becomes noisy, it may have been subjected •
to excessive force, or dropped.
Power system checkout
To verify a symptom, follow the steps below:
1. Turn off the computer.
2. Remove the battery pack.
3. Connect the AC adapter.
4. Make sure that power is supplied when you turn on the computer.
5. Turn off the computer.
6. Disconnect the AC adapter and install the charged battery pack.
7. Make sure that the battery pack supplies power when you turn on the
computer.
If you suspect a power problem, see the appropriate one of the following power
supply checkouts:
• “Checking the AC adapter ” on page 23
• “Checking operational charging” on page 23
• “Checking the battery pack ” on page 24
Checking the AC adapter
You are here because the computer fails only when the AC adapter is used.
If the power-on indicator does not turn on, check the power cord of the AC •
adapter for correct continuity and installation.
If the computer does not charge during operation, go to “Checking •
operational charging”.
To check the AC adapter, follow the steps below:
1. Unplug the AC adapter cable from the computer.
2. Measure the output voltage at the plug of the AC adapter cable. See the
following fi gure:
General checkout
Voltage (V DC)
Pin
+19
0
Ground
(20V)
1
3
2
2
3
1
Note: Output voltage for the AC adapter pin No. 2 may differ from the one you
are servicing.
3. If the voltage is not correct, replace the AC adapter.
4. If the voltage is acceptable, do the following:
Replace the system board.•
If the problem continues, go to • “Lenovo G560” on page 30 .
Note: Noise from the AC adapter does not always indicate a defect.
Checking operational charging
To check whether the battery charges properly during operation, use a
discharged battery pack or a battery pack that has less than 50% of the total
power remaining when installed in the computer.
23
Lenovo G560 Hardware Maintenance Manual
Perform operational charging. If the battery status indicator or icon does not
light on, remove the battery pack and let it return to room temperature. Reinstall
the battery pack. If the charge indicator or icon is still off, replace the battery
pack.
If the charge indicator still does not light on, replace the system board. Then
reinstall the battery pack. If it is still not charged, go to the next section.
Checking the battery pack
Battery charging does not start until the Power Meter shows that less than 95%
of the total power remains; under this condition the battery pack can charge to
100% of its capacity. This protects the battery pack from being overcharged or
from having a shortened life.
To check your battery, move your cursor to the Power Meter icon in the icon
tray of the Windows
®
taskbar and wait for a moment (but do not click it), and the
percentage of battery power remaining is displayed. To get detailed information
about the battery, double-click the Power Meter icon.
Note: If the battery pack becomes hot, it may not be able to be charged.
Remove it from the computer and leave it at room temperature for a while. After
it cools down, reinstall and recharge it.
To check the battery pack, follow the steps below:
1. Turn off the computer.
2. Remove the battery pack and measure the voltage between battery
terminals 1 (+) and 7 (-). See the following fi gure:
1(+)
2(+)
Terminal
7(-)
6(-)
5
4
3
Voltage (V DC)
1 +0 to +12.6
7 Ground (-)
3. If the voltage is less than +11.0 V DC, the battery pack has been
discharged.
Note: Recharging will be continued for at least 3 hours, even though the
indicator does not light on.
If the voltage is still less than +11.0 V DC after recharging, replace the
battery.
4. If the voltage is more than +11.0 V DC, measure the resistance between
battery terminals 5 and 7. The resistance must be 4 to 30 KΩ.
If the resistance is not correct, replace the battery pack. If the resistance is
correct, replace the system board.
24
Related service information
Related service information
This chapter presents the following information:
• “Restoring the factory contents by using OneKey Recovery” on page 25
• “Passwords” on page 26
• “Power management” on page 28
• “Symptom-to-FRU index” on page 32
Service Web site:
When the latest maintenance diskette and the system program service diskette
become available, they will be posted on: http://www.lenovo.com/spm.
Restoring the factory contents by using OneKey Recovery
Restore of factory default
The Lenovo G560 computers come with pre-installed OneKey Rescue System.
In order to save application fi les and the initial backed up fi les of the system,
the hard disk in a Lenovo computer includes a hidden partition when it is
shipped. If you need to restore the system to the point of your fi rst boot up, just
enter Lenovo OneKey Rescue System and run Restore to factory default. For
details of OneKey Rescue System, see
the User Guide for OneKey Rescue System
.
This will delete all the new data on the system partition (C drive), which
Note:
is not recoverable. Make sure to back up your critical data before you perform this
action.
Using recovery disks
When you replace a hard disk drive in your computer, you are unable to use
the pre-installed Lenovo OneKey Recovery and OneKey Rescue. However, you
can use the recovery disks that store your backed up data to restore your new
hard drive to a previous backup status.
You can create recovery disks by burning the backup image to a CD/DVD
Note:
as recovery disks. For details of Create recovery disks, see the User Guide for
OneKey Rescue System.
25
Lenovo G560 Hardware Maintenance Manual
When you use the recovery disks to boot your computer, the system will enter
the user interface for system recovery automatically. Please follow the prompt
to insert the backup disks to complete the whole recovery process.
The recovery process might take up to 2 hours.
Note:
Passwords
As many as three passwords may be needed for any Lenovo computer: the
power-on password (POP), the hard-disk password (HDP), and the supervisor
password (SVP).
If any of these passwords has been set, a prompt for it appears on the screen
whenever the computer is turned on. The computer does not start until the
password is entered.
Exception: If only an SVP is installed, the password prompt does not appear
when the operating system is booted.
Power-on password
A power-on password (POP) protects the system from being powered on by
an unauthorized person. The password must be entered before an operating
system can be booted.
Hard-disk password
There are two hard-disk passwords (HDPs):
User HDP— for the user•
Master HDP— for the system administrator, who can use it to get access to •
the hard disk even if the user has changed the user HDP
26
Note: There are two modes for the HDP: User only and Master + User. The
Master + User mode requires two HDPs; the system administrator enters both
in the same operation. The system administrator then provides the user HDP to
the system user.
Attention: If the user HDP has been forgotten, check whether a master HDP
has been set. If it has, it can be used for access to the hard disk drive. If no
master HDP is available, neither Lenovo nor Lenovo authorized servicers
provide any services to reset either the user or the master HDP, or to recover
data from the hard disk drive. The hard disk drive can be replaced for a
scheduled fee.
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