Lenovo 019624U, ThinkPad Edge E31, ThinkPad Edge 132, ThinkPad Edge 31 Hardware Maintenance Manual

HardwareMaintenanceManual

ThinkPadEdge13″,E30,andE31

Note:

Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformationunder
AppendixA“Notices”onpage117.

SixthEdtion(March2013)

©CopyrightLenovo2009,2013.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............1

Safetyinspectionguide............3

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices(multilingualtranslations)......4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Strategyforreplacingaharddiskdrive...20
Importantnoticeforreplacingasystem

board................20

Howtouseerrormessage........20

StrategyforreplacingFRUsforCTO,CMV ,and

GAV...................20

Productdenition............20

FRUidenticationforCTO,CMV ,andGAV

products...............21

Chapter3.Generalcheckout.....23

Whattodorst..............23

Checkoutguide..............24

DiagnosticsusingPC-DoctorforDOS....24

LenovoSolutionCenter.........27

Quicktestprograms...........27

UEFIdiagnosticprogram.........27

Bootablediagnosticprograms.......28

LenovoThinkVantageT oolbox.......29

FRUtests...............29

Powersystemcheckout...........30

CheckingtheACadapter.........30

Checkingoperationalcharging......31

Checkingthebatterypack........31

Checkingthebackupbattery.......32

Chapter4.Relatedservice

information..............33

RestoringthefactorycontentsbyusingRecovery

DiscSet.................33

Passwords................34

Power-onpassword...........34

Hard-diskpassword...........34

Supervisorpassword..........35

Howtoremovethepower-onpassword...35
Howtoremovethehard-diskpassword...35

Powermanagement............36

Screenblankmode...........36

Sleepmode..............36

Hibernationmode...........36

Symptom-to-FRUindex...........37

Numericerrorcodes..........37

Errormessages............39

No-beepsymptoms...........39

LCD-relatedsymptoms.........40

Intermittentproblems..........40

Undeterminedproblems.........41

Chapter5.Statusindicators.....43

Chapter6.Specialkeys........45

Chapter7.FRUreplacement

notices................47

Screwnotices...............47

Retainingserialnumbers...........48

Restoringtheserialnumberofthesystem

unit.................48

RetainingtheUUID...........49

ReadingorwritingtheECAinformation...49

Chapter8.Removingandreplacinga

FRU..................51

1010Batterypack.............52

1020Bottomslotcover...........52

1030DIMM................54

1040Harddiskdrive(HDD)..........55

1050PCIExpressMiniCardforwirelessLAN..56
1060PCIExpressMiniCardforwirelessWAN..57

1070Keyboard..............59

1080T opcaseassemblyandmicrophone

module.................61

1090Backupbattery............64

1100Bluetoothdaughtercard(BDC-2).....65

1110Speakerassembly...........66

1120Systemboardandfanassembly.....68

1130I/Ocardassembly,audiocable,andI/O

cable..................75

1140LCDunit...............77

1150BasecoverassemblyandDC-incable...80

2010LCDbezelassembly..........82

2020Integratedcamera...........83

©CopyrightLenovo2009,2013

i

2030LCDpanelandLCDcable........84

2040Hingekit...............86

2050WirelessLANantennaassembly,wireless
WANantennaassembly,andLCDrearcover

assembly.................87

Chapter9.Locations.........91

Frontview................91

Bottomview...............92

Chapter10.Partslist.........93

Overall..................94

LCDFRUs................102

Keyboard.................105

ACadapters...............106

Miscellaneousparts............107

Powercords...............107

Recoverydiscs..............108

Windows7HomeBasic(32bit)DVDs....108

Windows7HomePremium(32bit)DVDs..109
Windows7HomePremium(64bit)DVDs..110

Windows7Professional(32bit)DVDs....111

Windows7Professional(64bit)DVDs....112

Commonservicetools...........114

AppendixA.Notices.........117

Trademarks................118

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

®

products.

ThinkPadEdge13”

MT0196,0197,0217,0221,0250and0492

ThinkPadEdgeE30andE31

MT0196and0250

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPad
products.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.

BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safetyinformation”
onpage1

.

©CopyrightLenovo2009,2013

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservice
aThinkPadNotebook.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

©CopyrightLenovo2009,2013

1

Important:

Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto
decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Similarunitstolistedabove
Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

2HardwareMaintenanceManual

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Poweroffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbethetypespeciedinthepartslist.

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD.)ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

Chapter1.Safetyinformation3

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.

Note:

TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

DANGER

DANGER

4HardwareMaintenanceManual

DANGER

DANGER

DANGER

DANGER

DANGER

Chapter1.Safetyinformation5

DANGER

6HardwareMaintenanceManual

PERIGO

PERIGO

PERIGO

Chapter1.Safetyinformation7

PERIGO

PERIGO

PERIGO

PERIGO

PERIGO

DANGER

8HardwareMaintenanceManual

DANGER

DANGER

DANGER

DANGER

DANGER

Chapter1.Safetyinformation9

DANGER

DANGER

VORSICHT

VORSICHT

VORSICHT

10HardwareMaintenanceManual

VORSICHT

VORSICHT

VORSICHT

VORSICHT

VORSICHT

Chapter1.Safetyinformation11

12HardwareMaintenanceManual

Chapter1.Safetyinformation13

14HardwareMaintenanceManual

Chapter1.Safetyinformation15

16HardwareMaintenanceManual

Chapter1.Safetyinformation17

18HardwareMaintenanceManual

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:

•“StrategyforreplacingFRUs”onpage19
–“Strategyforreplacingaharddiskdrive”onpage20
–“Importantnoticeforreplacingasystemboard”onpage20
–“Howtouseerrormessage”onpage20

•“StrategyforreplacingFRUsforCTO,CMV ,andGAV”onpage20
–“Productdenition”onpage20
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage21

Important:

AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.TelephonenumbersforLenovo
Supportareavailableat:
http://www.lenovo.com/support/phone

SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo

®

authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs

listedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore
completingtheserviceaction.

Todownloadsoftwarexes,drivers,andBIOS,doasfollows:

1.Gotohttp://support.lenovo.com.

2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.

3.SelectDownloadsanddrivers.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running
AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView
Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

©CopyrightLenovo2009,2013

19

Strategyforreplacingaharddiskdrive

Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive.Thiswillcauseallcustomerdataon
theharddisktobelost.Besurethatthecustomerhasacurrentbackupofthedatabeforedoingthistask.

Attention:Thedrivestartupsequenceinthecomputeryouareservicingmayhavebeenchanged.Be
extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect
drive,dataorprogramscanbeoverwritten.

Importantnoticeforreplacingasystemboard

Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan
causedamagetothosecomponents,andmaycauseasystemmalfunction.

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBGA(BallGridArray)chipset.

Howtouseerrormessage

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,
beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemayalsocausefalseerror
codes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU
Indexforthecomputeryouareservicing.

StrategyforreplacingFRUsforCTO,CMV ,andGAV

Productdenition

DynamicCongureToOrder(CTO)

ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis
congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabel,
ProductEntitlementWarehouse(PEW),eSupport,andtheHMMwillloadtheseproductsasthe4-digitMT
and3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).

CustomModelVariant(CMV)

ThisisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit
MTand3-digitmodelisprovidedtothecustomertoplaceorders(Example:1829-W15).ACMVisaspecial
bidoffering.Therefore,itisNOTgenerallyannounced.

•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO”
(Example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV
model(Example:1829-W15).

•ThePEWrecordisthe4-digitMTand3-digitmodel,wheremodel=“CTO”(Example:1829-CTO).

•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15
willbefoundontheeSupportsite.)

•TheHMMwillhavethe4-digitMTand3-digitCTOmodelonly(Example:1829-CTO).Again,CMVsare
custommodelsandarenotfoundintheHMM.

GeneralAnnounceVariant(GAV)

Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not

20HardwareMaintenanceManual

“CTO”(Example:1829-F1U).Also,PEW,eSupport,andtheHMMwilllisttheseproductsunderthesame
xedmodelnumber.

FRUidenticationforCTO,CMV,andGAVproducts

TherearethreeinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV ,andGAV
products.ThesesourcesarePEW,eSupport,andtheHMM.

UsingPEW

•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities
forCTO,CMVandGAVproductsataMT-serialnumberlevel.Anexampleofkeycommoditiesarehard
diskdrives,systemboards,microprocessors,LiquidCrystalDisplays(LCDs),andmemory.

•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where
model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,
wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).

•PEWcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe
returnedinthePEWrecordunderCOMPONENTINFORMA TION.

UsingeSupport

Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe
samerecordfoundinPEW).

•eSupportcanbeaccessedatthefollowingWebsite:
http://support.lenovo.com

•T oviewthekeycommodities,dothefollowing:

1.ClickProducts&ServiceWarranty.

2.ClickCheckWarrantyStatus.

3.OntheWarrantyStatusLookuppage,clickPartsLookup.

4.T ypeyourmachinetypeandserialnumber,andthenclickSubmit.Thekeycommoditieswillbe
displayed.

FortheremainingFRUs(thecompletelistofFRUsattheMTmodellevel)

•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.

•T oviewthecompletelistofFRUs,dothefollowing:

1.ClickProduct&PartsDetailandthenfollowtheinstructionsonthescreentoreachtheProduct
andPartsDetailspage.

2.ClickthePartsDetailtabtoviewthelistofserviceparts.

UsingtheHMM

Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory)

UsetheHMMasabackuptoPEWandeSupporttoviewthecompletelistofFRUsattheMTmodellevel.

Chapter2.Importantserviceinformation21

22HardwareMaintenanceManual

Chapter3.Generalcheckout

Thischapterpresentsfollowinginformation:

•“Whattodorst”onpage23

•“Checkoutguide”onpage24
–“DiagnosticsusingPC-DoctorforDOS”onpage24
–“LenovoThinkVantageToolbox”onpage29
–“FRUtests”onpage29

•“Powersystemcheckout”onpage30

ThedescriptionsinthischapterapplytoanyThinkPadmodelthatsupportsthePC-Doctor

®

forDOS

diagnosticsprogram.Somedescriptionsmightnotapplytoyourparticularcomputer.

Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.

Important:

•Onlycertiedtrainedpersonnelshouldservicethecomputer.

•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.

•WhenyoureplaceFRUs,usenewnylon-coatedscrews.

•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Drivesinthe
computerthatyouareservicingsequencemighthavebeenaltered.Ifyouselectanincorrectdrive,
dataorprogramsmightbeoverwritten.

•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,makesurethat
themodelofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.

•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccur
foravarietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,
electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.Ifyou
suspectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,do
notreplacetheFRU.

•BecarefulnottoreplaceanondefectiveFRU.

Whattodorst

WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor
partsreturnformthatyouattachtoit:

•Nameandphonenumberofservicetechnician

•Dateofservice

•Dateonwhichthemachinefailed

•Dateofpurchase

•Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms

•ProcedureindexandpagenumberinwhichthefailingFRUwasdetected

•FailingFRUnameandpartnumber

•Machinetype,modelnumber,andserialnumber

•Customer'snameandaddress

Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthecomputerdamage
wascausedbymisuse,accident,modication,unsuitablephysicaloroperatingenvironment,orimproper
maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty
andsomesymptomsthatmightindicatethatthesystemwassubjectedtostressbeyondnormaluse.

©CopyrightLenovo2009,2013

23

Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:

Thefollowingarenotcoveredunderwarranty:

•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped

•Scratched(cosmetic)parts

•Distortion,deformation,ordiscolorationofthecosmeticparts

•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce

•Damagecausedbyliquidspilledintothesystem

•DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard

•Improperdiscinsertionoruseofanopticaldrive

•Diskettedrivedamagecausedbypressureonthediskettedrivecover,foreignmaterialinthedrive,
ortheinsertionofadiskettewithmultiplelabels

•Damagedorbentdisketteejectbutton

•Fusesblownbyattachmentofanonsupporteddevice

•Forgottencomputerpassword(makingthecomputerunusable)

•Stickykeyscausedbyspillingaliquidontothekeyboard

•UseofanincorrectACadapteronlaptopproducts

Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:

•Missingpartsmightbeasymptomofunauthorizedserviceormodication.

•Ifthespindleofaharddiskdrivebecomesnoisy,itmayhavebeensubjectedtoexcessiveforce,
ordropped.

Checkoutguide

UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadNotebook.

Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon- ThinkPadproducts,
prototypecards,ormodiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.

1.Identifythefailingsymptomsinasmuchdetailaspossible.

2.Verifythesymptoms.T rytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe
operation.

DiagnosticsusingPC-DoctorforDOS

TheThinkPadNotebookhasatestprogramcalledPC-DoctorforDOS(hereaftercalledPC-Doctor.)Y oucan
detecterrorsbyrunningthediagnosticstestincludedinPC-Doctor.

Note:PC-DoctorforDOSisavailableatthefollowingWebsite:
http://support.lenovo.com

TocreatethePC-DoctordiagnosticCD,followtheinstructionsontheWebsite.

Forsomepossiblecongurationsofthecomputer,PC-Doctormightnotruncorrectly.T oavoidthisproblem,
youneedtoinitializethecomputersetupbyuseoftheBIOSSetupUtilitybeforeyourunPC-Doctor.

ToenterBIOSSetupUtility,doasfollows:

1.T urnonthecomputer.

2.WhentheThinkPadlogocomesup,immediatelypressF1toentertheBIOSSetupUtility.

Note:Ifasupervisorpasswordhasbeensetbythecustomer,BIOSSetupUtilitymenuappearsafterthe
passwordisentered.Y oucanstarttheBIOSSetupUtilitybypressingEnterinsteadofenteringthesupervisor
password;however,youcannotchangetheparametersthatareprotectedbythesupervisorpassword.

24HardwareMaintenanceManual