Lennox INT3000 User Manual
INT3000
User Guide
Notice
This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the INT3000 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or
applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or
applications may require additional hardware and/or specific software.
Some system features can only be accessed by an
administrator. For information about these features, see the
Frequently Asked Questions on page 92.
For sales, service, or technical support,
contact your local authorized Inter-Tel reseller.
Comments about this user guide or other
technical documentation should be directed to
Inter-Tel’s Technical Publications Department at:
Tech_Pubs@inter-tel.com
All products and services mentioned in this publication are the trademarks, service marks, registered marks, or registered service marks of their respective owners.
®
Inter-Tel
Microsoft
, and Enterprise® are registered trademarks of Inter-Tel, Incorporated.
®
and Outlook® are registered trademarks of Microsoft Corporation.
i
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Important Safety Instructions
For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Platforms only.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the
following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry cloth for cleaning.
4. Do not use this product near water; for example, near a sink or in a wet area.
5. Do not place this product on an unstable cart, stand, or table. The telephone may
fall, causing serious damage to the unit.
6. To protect the product from overheating, do not block or cover any slots or openings in the base Unit. This product should never be placed near or over a radiator
or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated only from the type of power source indicated on
the marking label.
8. Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be damaged by persons walking on it.
9. Do not overload wall outlets and extension cords, as this can result in the risk of
fire or electrical shock.
10. Never push objects of any kind into this product through the Base Unit slots, as
they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Contact
qualified service personnel when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the appliance is subsequently
used.
iii
12. Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
a. When the power supply cord is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage,
and will often require extensive work by a qualified technician to restore the
product to normal operation.
e. If the product has been dropped, or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
13. Do not use the telephone to report a gas leak in the vicinity of the leak.
To reduce the risk of fire or injury to persons by the battery, read and follow
these instructions:
1. Use only the appropriate type and size Battery Pack specified in this Operating
Guide.
2. Do not dispose of the Battery Pack in a fire. The cell may explode.
3. Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and
may cause damage to the eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling the battery in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
5. Charge the Battery Pack provided with or identified for use with this product
only in accordance with the instructions and limitations specified in the instruction manual provided for this product.
6. Observe proper polarity orientation between the Battery Pack and battery charger.
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Warnings
Please do not attempt to unplug any appliance during an electrical storm.
Unplug all electrical appliances when you know an electrical storm is approaching.
Lightning can pass through your household wiring and damage any device connected
to it. This endpoint is no exception.
Changes or modifications to this product not expressly approved by Inter-Tel, or
operation of this product in any way other than as detailed by this Operating
Guide, could void your authority to operate this product.
The cords on this product and/or accessories contain lead, a chemical known to
the State of California to cause cancer and birth defects or other reproductive
harm. Wash hands after handling.
Range Limits
The INT3000 is designed for commercial use. Range has been approved for 150 feet
per Base Unit. Actual range may be less or greater than this distance depending on the
environment. Building wiring, walls, elevators and other electronic interference frequencies may limit the range of this telephone. Please consult your telecommunications consultant for testing of your location.
To maximize the range capability, do the following:
• Locate the Base Unit at the highest point possible in the center of your coverage
zone. If you are planning to cover an outdoor area, such as a car lot, building
grounds, or campus, place the unit near a window and the highest point within the
building.
• Place the Base Unit away from any electronic device. This includes, but is not
limited to, computer screens, radios, electronic signs, coffee pots, microwaves,
and other electronic devices.
NOTICE
CAUTION
WARNING
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Radio Interference
Radio interference may occasionally cause buzzing and humming in your cordless
Handset, or clicking noises in the Base Unit. This interference is caused by external
sources such as TV, refrigerator, vacuum cleaner, fluorescent lighting, computer
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check around your office to see what appliances
may be causing the problem. In addition, we recommend that the Base not be plugged
into a circuit that also powers a major appliance because of the potential for interference. Be certain that the antenna on the unit is fully extended when needed.
In the unlikely event that you consistently hear other voices or distracting transmissions on your endpoint, you may be receiving radio signals from another cordless
telephone or other source of interference. If you cannot eliminate this type of interference, you need to change to a different channel.
Finally, it should be noted that some cordless telephones operate at frequencies that
may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a
TV or VCR. If interference is experienced, moving the cordless telephone farther
away from the TV or VCR will often reduce or eliminate the interference.
More Than One Cordless Telephone
If you want to use more than one cordless telephone in your office, they must operate
on different channels. Press the channel button to select a channel that provides the
clearest communication.
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Privacy
Cordless endpoints are radio devices. Communications between the Handset and Base
Unit of your cordless telephone are accomplished by means of radio waves which are
broadcast over the open airways. Because of the inherent physical properties of radio
waves, your communications can be received by radio receiving devices other than
your own cordless telephone unit. Consequently, any communications using your
cordless telephone may not be private.
Base Units and Handsets
The Handsets are programmed to work a specific Base Unit. You cannot switch to a
new Handset or a new Base Unit without having it reprogrammed by Inter-Tel.
Battery Packs
The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydrate batteries. To
reduce the risk of fire or injury to persons by the battery, read and follow these
instructions:
• Use only the appropriate type and size Battery Pack specified in this user guide.
• Do not dispose of the Battery Pack in a fire. The cell may explode.
• Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and
may cause damage to the eyes or skin. It may be toxic if swallowed.
• Exercise care in handling the Battery Pack in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
• Do not charge the Battery Pack used in this telephone in any charger other than
the one provided with it. Using another charger may damage the battery, or cause
the battery to explode.
• Observe proper polarity orientation between the Battery Pack and Battery
Charger.
• Do not short circuit the Battery Pack.
Not Waterproof
This unit is not waterproof. To reduce the risk of fire, electrical shock, or damage
to the unit, DO NOT expose this unit to rain or moisture.
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viii
Table of Contents
CONTENTS PAGE
FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . .34
Station-to-station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
FINDING YOUR WAY
GETTING STARTED
MOVING ON
USING E-MAIL READER LEARNING MORE
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
©Inter-Tel, Inc. April 2005 printed in US
ix
CONTENTS PAGE
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . .62
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . .68
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Accessing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . .87
LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . .90
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Finding Your Way
SECTION CONTENTS PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Range Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing the INT3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the AC Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . . 8
Recharging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . 18
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
FINDING YOUR WAY
Inter-Tel® INT3000 User Guide
1
WELCOME
Congratulations on your purchase of the INT3000 endpoint. It is designed to work on
an Inter-Tel
ID, and other telephone system features.
To help familiarize yourself with the features of the INT3000 and get the most from
your new endpoint, please read this user guide thoroughly. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there.
®
telephone system to provide you with access to multiple lines, Caller
ABOUT THIS GUIDE
This guide contains instructions for using the INT3000 endpoint on the Inter-Tel telephone system. To help you find information quickly, this guide is divided into five
separate sections, as indicated by the tabs.
These sections include the following:
• Finding Your Way: This section provides you with a picture of the endpoint and
includes general information designed to help you find what you need.
• Getting Started: This section includes basic endpoint and voice mail informa-
tion, and provides instructions on how to perform everyday tasks, such as
answering calls, making calls, and using voice mail.
• Moving On: In this section you’ll learn how to use advanced endpoint and voice
mail features.
• Using E-Mail Reader: This section includes information on how to use the
advanced messaging features available with E-Mail Reader.
• Learning More: This section outlines how your administrators can help if you
experience a problem with your endpoint. It also provides you with a list of Frequently Asked Questions (FAQs) so you can troubleshoot problems and learn
more about the system.
In addition, this guide contains a list of default feature codes (see page 95) and an
index (see page 99) for easy reference.
NOTE: Because the telephone system is very flexible and programmable, the proce-
dures for using the features might vary slightly from the descriptions in this guide. If so,
your trainer or system administrator can tell you how your system differs and how to
use the features.
2
Inter-Tel
®
INT3000 User Guide
ABOUT YOUR ENDPOINT
Your INT3000 includes many features and accessories. If any of these items are missing or damaged, contact your service representative. If your INT3000 is not performing to your expectations, please try the simple steps listed in the Troubleshooting
section of this user guide. If you are still unable to resolve the problem, contact your
system administrator or local reseller.
Dialpad and Indicators
FINDING YOUR WAY
9
10
11
12
13
16
17
1
2
3
4
5
6
7
14
15
8
DEFAULT BUTTON (LABEL) DEFAULT BUTTON (LABEL)
1 Ringer ON/OFF Switch 10
2 Message Display 11
3
Transfer Button
4
Talk Button
talk
xfer
12
13
5 Numeric Dialpad 14
6
Call Button
7
Call Button
call 2 call 4
call 1
15
16
8 Microphone 17
Hold Button
Redial Button
Special Button
Channel Button
Call Button
Call Button
Volume Button
Mute Button
hold
redial
call 3
mute
9 Head Set Jack
spcl
channel
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Inter-Tel® INT3000 User Guide
3
Basic Message Display Functions
ICON FUNCTION ACTION
The connection has been
made between the Handset
Press to answer or make a call.
talk
and Base.
The Handset Ringer Switch is
Turn on the switch on the side of Handset to turn on the Ringer.
turned off.
The Battery Pack in the
See
page 9 for recharging the battery.
Handset is low and needs to
be charged.
You have received a mes-
page 36 for viewing the message.
See
sage.
Basic Button Functions
BUTTON FUNCTION ACTION
talk
call 1-4
talk
talk
r / vol
hold
mute
spcl
Answer call. Press .
Place outside call. Press and dial outside number.
Place intercom call. Press
Hang up. Press .
Adjust volume during call. Press while you are talking, to toggle between base
talk
call 1-4
dial extension number.
talk
talk
r / vol
volume level and a louder volume level.
Put call on hold. Press .
Mute/Unmute microphone. Press .
Feature Menus (while endpoint is in use).
hold
mute
Press to display menus. Enter button sequence for
spcl
desired feature or function, or press to display more
options.
spcl
4
Inter-Tel
®
INT3000 User Guide
Button Descriptions
The following buttons on the INT3000 endpoint provide the associated features and
functions.
Talk Button
When you pick up the Handset and press , you will see ACQUIRING LINK.
Then, you will see one of the following:
• After the connection has been made between the Handset and Base Unit “TALK”
will appear on the display. Then the screen will go into standby mode and the
endpoint is ready to use.
• If there is no connection to the Base Unit, you hear an error tone and NO SERVICE appears on the display.
• If the channel is busy, you hear an error tone and the display shows SYSTEM
BUSY.
You must have a connection between the Handset and the Base Unit to perform any
operation. If the Handset does not respond when you attempt to place a call or enter a
feature code, press to acquire a link.
Channel Button
If you have more than one cordless telephone in your office, they must operate on different channels. Press to select a channel that provides the clearest communication.
talk
channel
FINDING YOUR WAY
talk
R/Vol Button
• During a Call: Press on the side of the Handset to select a high or low
volume level.
• Standby Mode: Press on the side of the Handset to select from Ring Type
A (High or Low), Ring Type B (High or Low), Ring Type C (High or Low), or
Ring Off (vibrate mode).
SPCL Button
This button allows you to use feature codes while on a call. Instructions are provided
in this guide for using the SPCL button.
There is a system-wide option called “SPCL button Required For Feature Code
Entry.” If your customer service representative, trainer, or system administrator tells
you that it is enabled in your telephone system, you must always press the SPCL button before dialing a feature code.
Inter-Tel® INT3000 User Guide
r / vol
r / vol
5
Call Button
These buttons are used for call access. They are not associated with specific lines.
Instead, they are assigned to calls in the order that the calls are placed or received. If
there are more calls in progress than there are CALL buttons, new calls wait until a
CALL button becomes available. Pressing an unlit CALL button will enter the programmed Outgoing Call feature codes for your endpoint.
Range Limits
If the Handset is at (or beyond) the range limit of the INT3000, you may see a NO
SERVICE message.
• If you are in standby mode, you cannot make or answer calls (the endpoint may
ring intermittently) until you are back within range of the Base Unit.
• If you are on a call, you hear a warning tone. Move back into range within 20
seconds.
Feature Buttons
The buttons on your INT3000 are arranged according to a programmed “keymap.”
Your customer service representative, trainer, or system administrator can tell you if
your keymap is different from the layout described in this guide. You can use the diagrams on the following two pages to note any differences. Some optional feature buttons that you may want to request include:
• Scrolling Buttons: If you want to be able to scroll through displays, you need
PREVIOUS and NEXT buttons.
• Message Button: If you want to leave messages while on a call, scroll through
waiting messages, and switch between numeric and alpha characters when entering a do-not-disturb message or using the directories, you need a MSG button.
• Forward Button: If you use custom do-not-disturb messages or directories, you
will want a FWD button for leaving spaces and for entering two consecutive letters that appear on the same dialpad button. The FWD button is also used for forwarding calls.
• User-Programmable Buttons: You may want most of the buttons to be user pro-
grammable to allow you to choose the feature codes or extension numbers you
dial.
If your INT3000 has been reprogrammed by the installer so that its feature buttons do
not match the feature buttons described in this user guide, refer to the administrator’s
guide for your telephone system for procedures on using feature codes. Default feature codes are listed on the back of this user guide.
The feature buttons on your INT3000 are equipped with lamps. The flash rates of the
lamps indicate the status of the lines, endpoints, and features assigned to the buttons.
The flash rates and their meanings are explained throughout this user guide. For more
detailed flash rate information, refer to your telephone system owner's guide.
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INT3000 User Guide
INSTALLING THE INT3000
Select a location for the INT3000 that avoids excessive heat or humidity. The Base
Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC
outlet and telephone line jack. The Base Unit can also be mounted on a standard wall
plate using the Wall Mount Adapter. Keep the Base Unit and Handset away from
sources of electrical noise (motors, fluorescent lighting, computers).
Before using your INT3000, be sure to raise the antenna to the vertical position.
Connecting the Telephone Cord
Connect the telephone cord to the jack on the back of the Base Unit and the other end
to the telephone jack, as shown below.
Connecting the AC Adapters
The smaller AC Adapter, with the yellow ring on the connector, connects to the yellow jack on the back of the Battery Charger. The other AC Adapter connects to the
back of the Base Unit, as shown below.
The AC Adapters are equipped with a polarized line plug (a plug having one blade
wider than the other). This plug will fit into the power outlet only one way. If you are
unable to insert the plug fully into the outlet, try reversing the plug. If you cannot plug
the AC Adapter into the outlet, contact an electrician about replacing the outlet.
FINDING YOUR WAY
NOTE: Route the power cord where it will not create a trip hazard, or where it could
become worn and create a fire or other electrical hazard.
Inter-Tel® INT3000 User Guide
Base Unit
To Telephone Jack
AC Adapter
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Attaching the Belt Clip to the Handset
You can use the Belt Clip to attach the Handset to your belt or pocket for convenient
portability.
1. Snap the tab out of the Belt Clip notch on the top of the Handset.
2. Slide the clip into the tab slot. The Belt Clip is
designed to fit snugly into the Handset, as shown on
the right.
3. Press firmly until the Belt Clip snaps into place, as
shown on the right.
4. To remove, simply press the retaining clip in
toward the Belt Clip blade and slide the clip up at
the same time. Once the Belt Clip is removed,
remember to re-install the cover tab, as shown on
the right.
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INT3000 User Guide
Recharging the Battery
NOTE: You can only use your INT3000 with the Handset when it is out of the Battery
Charger.
The rechargeable Battery Pack must be fully charged before using your INT3000 for
the first time (this requires 6-8 hours).
The unique design of your INT3000 allows you to place the Handset in the Battery
Charger with or without the Belt Clip attached. The Battery Charger also has the ability to charge a second battery, if you plan to purchase one, with or without the Handset being charged. The Battery Packs can automatically be recharged either in or out
of the Handset.
FINDING YOUR WAY
Battery Pack
AC
Adapter
Rechargeable batteries can develop a reduced charge capacity caused by repeated
charge and discharge cycles. The battery life will seem to be shorter every time you
use the unit. To avoid reduced charge capacity, operate the unit until the BATT LOW
indicator appears. Do this at least once a month. Avoid “topping off” the charge after
using the endpoint for a short time.
Low Battery Indicator
When the Battery Pack in the Handset is low and needs to be charged, you will see a
LOW message on the display. If you are on a call, only the TALK button will operate
and the Handset beeps every 3 seconds. In standby mode, no buttons operate and the
Handset beeps every 15 seconds for up to 15 minutes.
Complete your call as quickly as possible and return the Handset to the Battery
Charger for charging, or replace the Handset Battery Pack with another charged Battery Pack.
Inter-Tel® INT3000 User Guide
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Installing The Battery Pack In The Handset
1. Remove the battery cover by pressing the
latch and sliding the cover down and off of
the Handset.
2. If replacing a battery, remove the old bat-
tery.
3. Slide the Battery Pack down into the Hand-
set.
4. Replace the cover and slide it up until it
latches into the Handset.
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Charging the Battery Pack Inside the Handset
When the Battery Pack in the Handset is low and needs to
be charged, you will see a LOW message on the display.
1. Place the Handset in the front slot of the Battery
Charger.
2. Make sure the CHARGE indicator lights. If the
CHARGE light is not lit, check to see that the AC
Adapter is plugged in, and that the Handset is making
good contact with the Battery Charger contacts.
Inter-Tel
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INT3000 User Guide
Charging Spare Battery Packs (Optional)
1. Slide the spare Battery Pack, if you have one, into
the second slot in the Battery Charger until the
retaining clip snaps over the top of the pack, as
shown on the right.
2. Make sure the BATT CHARGE indicator lights. If
the BATT CHARGE indicator does not light,
check to see that the AC Adapter is plugged in,
and that the Battery Pack is making good contact
with the Battery Charger contacts.
3. Charge the Battery Pack without interruption for 6-
8 hours.
4. When charging is complete, press out on the latch
and remove the Battery Pack for use. Or, if you do not need the Battery pack
immediately, leave it in the Battery Charger. (It will not overcharge.)
NOTE: INT3000 does not come with a spare battery. For those of you who would like
to purchase a spare battery, please contact your local reseller.
Cleaning The Battery Charging Contacts
To maintain a good charge, it is important to clean all charging contacts on the Handset and Battery Charger about once a month. Use a pencil eraser or other contact
cleaner to clean the battery charging contacts, shown below. Do not use any liquids or
solvents.
FINDING YOUR WAY
Inter-Tel® INT3000 User Guide
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WALL MOUNT INSTALLATION
Your INT3000 endpoint can be wall-mounted as explained in the following pages.
Standard Wall Plate Mounting
The INT3000 is designed to be mounted on a standard wall plate. To attach the wall
mount stand to the Base Unit:
1. Slide the Wall Mount stand into the notches at
the top of the Base Unit, rotate the Wall Mount
stand down and snap it into place, as shown on
the right.
2. Plug the AC Adapter into the Base Unit as pre-
viously described.
3. Place the AC Adapter cord inside the molded
channel of the Wall Mount stand, as shown on
the right.
4. Plug one end of the telephone cord into the
LINE jack on the Base Unit. Then place the
telephone cord inside the molded channel on the
bottom of the Wall Mount stand.
5. Plug the other end of the telephone cord into the
modular wall jack.
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6. Place the Base Unit on the posts of the wall
plate and push down until it's firmly seated, as
shown on the right.
7. Plug the AC Adapter into a standard 120V AC
wall outlet.
NOTE: Do not use an outlet controlled by a wall
switch.
Inter-Tel
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INT3000 User Guide
Direct Wall Mounting
If you do not have a standard wall plate, you can mount your endpoint directly on a
wall. Before mounting your endpoint, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Make sure the wall material is capable of supporting the weight of the Base Unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
Base Unit will be placed.
1. Insert two mounting screws three inches apart. Allow about of an
inch between the wall and screw heads for mounting the endpoint, as shown on the right.
2. Plug and secure the AC Adapter cord by following steps 2 and 3
of the Standard Wall Plate Mounting.
3. Plug one end of the telephone line cord into the LINE jack
on the Base Unit. Then place the telephone cord inside the
molded channel on the bottom of the Wall Mount stand, as
shown on the right.
FINDING YOUR WAY
4. Place the Base Unit on the posts of the wall
screws and push down until it’s firmly
seated, as shown on the right.
5. Plug the other end of the short telephone
cord into a telephone wall jack.
6. Plug the AC Adapter into a standard 120V
AC wall outlet by following step 7 of the
Standard Wall Plate Mounting.
Inter-Tel® INT3000 User Guide
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Charging Unit Wall Mounting
The Charging Unit is also designed to be wall mounted. you can mount your endpoint
directly on a wall. Before mounting your charging unit, consider the following:
• Select a location away from electrical cables, pipes, or other items behind the
mounting location that could cause a hazard when inserting screws into the wall.
• Make sure the wall material is capable of supporting the weight of the Charging
Unit.
• Use #10 screws with anchoring devices suitable for the wall material where the
Charging Unit will be placed.
1. Insert two mounting screws 1-9/10 inches apart, as
shown on the right. Allow about 3/16 of an inch
between the wall and screw heads for mounting the
endpoint.
2. Plug the AC Adapter into the Charging Unit as previ-
ously described. Wrap the AC Adapter cord around
the strain relief, as shown on the right.
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3. Place the Charging Unit on the posts of
the wall screws and push down until it's
firmly seated, as shown on the right.
4. Plug the AC Adapter into a standard
120V AC wall outlet.
Inter-Tel
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INT3000 User Guide
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel voice processing system.
Using voice mail, you and other callers can send and receive recorded messages from
any supported endpoint on the system. To use voice mail features, each user (or subscriber) is assigned a mailbox, which usually corresponds to the extension number
assigned to your endpoint. You can, however, have an unassociated mailbox that does
not correspond to an extension. (Unassociated mailboxes are typically used for agents
or other personnel who don’t have a permanent office.)
With your mailbox, you can use personal or system greetings to let callers know if
you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a
message, hang up, or access an attendant. In addition, if your voice mail administrator
sets up one or more “group lists” of mailboxes, you can send a message to a group of
people by entering one number instead of everyone’s individual mailbox number.
Inter-Tel voice mail systems support the following types of mailboxes:
• Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have
access to voice mail, e-mail, and fax messages in your mailbox. You can also customize your personal mailbox options, and access advanced messaging features.
See page 75 for information and instructions about using E-Mail Reader features.
For a voice mail flowchart for advanced mailbox users, see page 87.
• Standard Voice Mailbox: This type of mailbox allows you to send and receive
voice mail messages, record personal greetings, and allows you to customize personal mailbox options. A standard voice mailbox does not allow you to access email and fax messages. For a voice mail flowchart for standard mailbox users,
see page 103.
FINDING YOUR WAY
NOTE: If you have the Enterprise
access to advanced communication and messaging features such as E-Mail Reader
and Automatic Speech Recognition (ARS). For more information about EM, see
page 17.
Inter-Tel® INT3000 User Guide
®
Messaging (EM) voice mail system, you also have
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The instructions for many voice mail tasks are identical for standard voice mailbox
and advanced mailbox users. The instructions for the following common mailbox
tasks are included in the Getting Started and Moving On sections of this guide:
• Initializing your mailbox (see page 22)
• Recording your personal greetings (see page 23)
• Recording your voice mail directory name (see page 24)
• Accessing your mailbox (see page 37)
• Disabling and enabling ASR (see page 38)
• Accessing voice mail messages (see page 39)
• Recording and sending voice mail messages (see page 42)
• Canceling unheard voice mail messages (see page 44)
• Changing your mailbox password (see page 51)
• Changing the call screening transfer method (see page 53)
• Programming a fax destination (see page 54)
• Changing the message search order (see page 54)
• Programming remote messaging (see page 55)
• Screening calls (see page 64)
• Using the voice mail directory (see page 66)
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INT3000 User Guide
Enterprise Messaging
Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and
messaging by providing access to voice mail, fax, and e-mail messages in your mailbox. The EM system provides voice mail users with the following advanced messaging features:
• Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-
tem or it can be enabled for specific applications (like voice mail) or mailboxes.
When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the
directories. ASR can be enabled for standard voice mailboxes and advanced mailboxes (see page 78). For more information about ASR, see page 18.
• E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-toSpeech (TTS) capabilities included with EM to convert the text in an e-mail message to a .wav file. For fax messages, E-Mail Reader announces the fax envelope. If E-Mail Reader has been enabled for your mailbox, your voice mail, email, and fax messages are unified in one convenient location. For more information and instructions about how to use E-Mail Reader features, see the Using E-
Mail Reader section, starting on page 75.
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled
for your mailbox.
FINDING YOUR WAY
NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.
For information and instructions about Unified Messaging features, see Issue 2.3 of the
Unified Messaging User Guide, part number 550.8121.
Inter-Tel® INT3000 User Guide
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Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR) is a feature available for systems using EM.
Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands
to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to
navigate automated attendant menus, call routing applications, and search the directories using voice commands.
When you access voice mail, if you are given the option to say a command or press a
dialpad digit to complete a task, then ASR is enabled for your mailbox. If you are
only prompted to press a dialpad digit, ASR is not enabled for your mailbox. If your
mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by
pressing the appropriate dialpad digits when prompted by the system.
When using ASR, follow these guidelines for best results:
• When completing a mailbox-related task, either say the command each time or
press the dialpad digits each time.
• Use the handset when issuing spoken commands. Your endpoint’s speaker can
pick up background noise and other sounds, which may cause the system to misinterpret a command.
• Voice mail command words are shown on display endpoints. If your endpoint has
a display and you don’t hear the command word when the prompt is announced,
look at the display for the appropriate voice command.
• When you use the dialpad digits to complete a task, you are sometimes prompted
to press to indicate to the system that you have finished entering digits. It is
not necessary to say “Pound” or “Hash” when using ASR. The silence that follows your voice command replaces the digit.
• While you are recording a message, ASR is temporarily disabled, therefore you
cannot issue spoken commands to access options like pause and erase. If you
attempt to issue a spoken command while you are recording, your recording will
include the command you issued. To access the pause and erase options, you
must press the appropriate dialpad digits.
• You cannot use ASR to set up your e-mail password (see page 79). For security
reasons, you must enter your e-mail password characters by pressing the appropriate dialpad digits. Entering passwords this way prevents others from overhearing your password.
• If the system cannot interpret your voice commands for three consecutive
attempts, ASR is temporarily disabled by the system for the current call. You can
still complete tasks using the dialpad digits; however, you will no longer be
prompted to say a command.
• You can temporarily disable ASR for the current call by selecting option eight
from the main menu.
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Inter-Tel
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INT3000 User Guide
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