Lennox iComfort E30, iComfort S30 User Manual
iComfort® E30
Smart Thermostat
User Guide
507687-03 4/2018
Supersedes 507687-02
2018© Lennox Industries Inc.
Dallas, Texas, USA
2
Table of Contents
Features................................................................................................................ 3
Home Screen........................................................................................................ 3
Temperature Dial Feature ...............................................................................................3
Screen Elements .............................................................................................................4
Notications.....................................................................................................................4
Settings ................................................................................................................ 8
Wi-Fi ................................................................................................................................8
Access Point is Visible ..............................................................................................................................8
Access Point is Hidden ............................................................................................................................. 8
Troubleshooting Wi-Fi Connection ...........................................................................................................9
Received Signal Strength Indication (RSSI) ............................................................................................. 9
Name...............................................................................................................................9
Renaming System ................................................................................................................................... 9
Unregistering the System ......................................................................................................................... 9
Away .............................................................................................................................10
Manual Away ..........................................................................................................................................10
Smart Away ............................................................................................................................................10
Feels Like ......................................................................................................................11
Fan ................................................................................................................................11
Heat & Cool ...................................................................................................................11
Humidity ........................................................................................................................12
Humidity Control ..................................................................................................................................... 12
Humidication Control Center ................................................................................................................. 12
Dehumidication Control Center ............................................................................................................. 12
Humidify + Dehumidify............................................................................................................................12
Dehumidication Accessory Installed .....................................................................................................12
Notications...................................................................................................................12
Advanced Settings ........................................................................................................12
General .........................................................................................................................13
About ...................................................................................................................................................... 13
Dealer Info .............................................................................................................................................. 13
Dealer Access ......................................................................................................................................... 13
Screen Lock ............................................................................................................................................ 13
Date & Time ............................................................................................................................................13
Language ................................................................................................................................................ 13
Display ..........................................................................................................................13
Home Info......................................................................................................................14
Adding Home Information ....................................................................................................................... 14
Remove Home ........................................................................................................................................ 14
Account .........................................................................................................................14
Using Existing Account ........................................................................................................................... 14
Creating a New Account .........................................................................................................................14
Generate Pin .......................................................................................................................................... 14
Move Out ................................................................................................................................................ 14
HomeKit ........................................................................................................................14
Using the Secure Web Portal ........................................................................... 15
iComfort Support Center .................................................................................. 15
Installation Report ............................................................................................. 15
Performance Reports ........................................................................................ 15
Mobile Applications ........................................................................................... 15
Amazon Alexa .................................................................................................... 16
Setup .............................................................................................................................16
Alexa Voice Commands for Lennox Skill ......................................................................16
Changing to Celsius ......................................................................................................17
Heat and Cool Mode .....................................................................................................17
Apple® HomeKit™ ............................................................................................ 17
Overview .......................................................................................................................17
Remote Access .............................................................................................................17
Wi-Fi Conguration and Pairing Prerequisites ..............................................................18
Out of the Box Setup Procedure during Thermostat Commissioning ...........................18
Out of the Box Setup Procedure after Thermostat Commissioning ..............................18
HomeKit Manual Setup .................................................................................................19
Wi-Fi Accessory Conguration (WAC) ..........................................................................20
Apple HomeKit Pairing ..................................................................................................20
Additional Apple HomeKit Menu Options ......................................................................21
Enter WAC Mode ....................................................................................................................................21
Auto WAC Mode .....................................................................................................................................21
HomeKit User Reset ............................................................................................................................... 21
HomeKit Factory Reset ..........................................................................................................................21
Apply Firmware Update Now .................................................................................................................. 22
Thermostat - Factory Reset Smart Hub ........................................................................22
Thermostat - Notications or Actions Required .............................................................22
FCC Statements ................................................................................................. 23
FCC Compliance Statement — Part 15.19 ...................................................................23
FCC Interference Statement — Part 15.105 (B) ...........................................................23
RF Exposure Information ..............................................................................................23
3
Features
This iComfort® E30 smart thermostat is an electronic, color display touchscreen
and 7-day programmable interface which communicates directly with a Smart
Hub Controller. After on-line registration is completed, the system may then be
accessed by the homeowner from anywhere via computer, tablet or mobile device
(Internet connection required).
Comfort Features include:
• Three languages supported (English, Français and Español)
• Wi-Fi Connected
• Smart Away® - Uses the thermostat to control the home temperature while
unoccupied (geo-fencing)
• FEELS LIKE® - Controls the system using outdoor / indoor temperatures and
indoor humidity to create the optimal comfortable conditions in the home
• Schedule IQ feature, you only need to program the thermostat once. Whenever
there’s a change in your routine, the thermostat adapts heating and cooling to
match
• Perfect Temperature (Single Set Point) - In non-zoning applications this allows
a single temperature setting to be used to cool or heat the home
• Air conditioning or heat pump units with up to four stages of heat / two stages of
compressor operation (two stages of heat pump heating, two stages of auxiliary
back-up heating, two stages of emergency heating)
• Humidication measurement and control
• Dew point adjustment control
• Equipment maintenance reminders
• Heat/Cool mode -- Permits control of heating, cooling, humidication, and
dehumidication without user involvement
• Performance reports are available through the homeowner web portal
This thermostat works with:
• Amazon® Alexa (For more details see “Amazon Alexa” on page 16.)
• Apple® HomeKit
TM
(For more details see “Apple® HomeKit™” on page 17.)
• PureAir™ Air Purication Systems - Indoor air quality with time or sensor based
notication of consumables including media lters, UVC bulbs, humidier pads,
and PureAir® system catalyst service / replacement
• Humiditrol® Enhanced Dehumidication Accessory (EDA)
WARNING
This product contains a chemical known to the State of California to cause cancer,
birth defects, or other reproductive harm.
IMPORTANT
Due to Lennox’ ongoing commitment to quality, features and options are subject
to change without notice and without incurring liability. Improper installation,
adjustment, alteration, service or maintenance can cause property damage or
personal injury. Installation and service must be performed by a qualied installer
or servicing agency.
Home Screen
Temperature Dial Feature
2:31 am
heat−to
cool−to
80
inside
57%
heat/cool
away
0
Ⓒ
Ⓑ
Ⓐ
Ⓔ
Ⓓ
Ⓕ
modes /schedules
78
75
tue | Mar 31, 2015
System
Figure 1. Temperature Dial Feature
A. This is the maximum heat position indicator on the dial. This object will be red/
white in color. Selecting this object will bring up the temperature adjustment dial
for the heat-to setting adjustment.
B. This is the maximum cool position indicator on the dial. This object will be blue/
white in color. Selecting this object will bring up the temperature adjustment dial
for the cool-to setting adjustment.
C. This is the location where no system demand will be active. For example, in
gure 1, the system would be off between A and B locations.
NOTE: By default, the system is congured not to allow the heating and cooling
settings to be any closer than three degrees when the system is running in
heat / cool mode (auto-changeover).
D. When there is an active call for heating, this area of the dial will have a red
background with yellow and dark red ames animation.
E. When there is an active call for cooling, this area of the dial will have a blue
background with snow akes animation.
F. The yellow line indicates the actual room temperature on the temperature dial
4
indicator.
Screen Elements
2:31 am
heat−to
cool−to
80
inside
57%
heat/cool
away
0
Ⓒ
Ⓑ
Ⓐ
Ⓔ
Ⓓ
Ⓕ
modes /schedules
78
75
tue | Mar 31, 2015
living room
ⒼⒽ
Ⓘ
Ⓙ
outside
88
o
99
78
o
o
9
Ⓚ
Ⓛ
Ⓜ
Ⓝ
Figure 2. Screen Elements
A. The MENU button is for accessing notications and settings.
B. A circle with a number indicates new notications. Touch menu > notications
to display active notications. Types of notications include: critical, warnings
reminders, and general information. This can also be sorted by last 24 hours,
last 30 days, last 12 months or all notications.
Notications
Table 1. Notication Types
Notication
Type
Color What it means
Critical Red
Indicates something has malfunctioned and needs immediate
attention. Contact your service technician.
Warnings Orange
Indicates an emerging or developing issues that will require
attention. One example is excessive run times. Contact your
service technician.
Reminders Yellow
Indicates lter, UVA light replacement or maintenance is
needed, based on run time or calendar schedule. See table 2
service reminders..
Info Blue Indicates various system modes, for example away mode.
NOTE: Selecting the ALL option displays all of the above.
Table 2. Reminders (Service Alerts)
Number Reminder
3000 Filter 1
3001 Filter 2
3002 Humidier Pad
3003 UV Light
3004 Maintenance
3005 PureAir Maintenance
4001 User Wi-Fi state change, disable
4002 Firmware download failed
4003 Image le download failed
C. This is the current time, day of the week and date (month/day/year). This
information can be adjusted from menu > settings > general > date & time
screen.
D. This will display the system name and if there is more than one iComfort E30
smart thermostat installed in the home. If there are dots underneath the name
that indicates there are other systems accessible from the home screen display.
The system name on display indicates which system is active on the HOME
screen. System names can be changed by going to menu > settings and on
the menu on the left side of the screen, select name.
80°
SYSTEM
SYSTEM 2
80°
Figure 3. Pop-Up Display (multi-system)
5
E. This area displays various functions that are either pending or currently active.
Indicators are humidifying, dehumidifying, cooling, heating, ambient lockout,
emergency heat, cleaning air, transitioning to next schedule, load shedding and
fan is running. Indicators are:
Table 3. Home Screen and System Status Icons
Icon Screen Text Purpose
Menu
Selecting this icon will bring up user and installer
menus.
Away
When the away icon is touched, the system will
automatically use energy saving settings - heat-to 62
(16.5) and cool-to 85 (29.5). Temperatures can be
adjusted by pressing on the available temperature setting
(i.e., heat-to or cool-to). To exit away, press the cancel
icon. In a zoning system, all zones are set to a single
heat-to and cool-too setting. Note that when manually
selecting Away from the home screen, the Smart Away
feature (if enabled under settings) will be temporally
disabled until Away is canceled. See page 10 for
additional information.
Heating System is heating the home
Cooling System is cooling the home.
Humidifying
If humidication equipment is installed and congured,
the system will display this message when adding
humidity to the air in the home.
Dehumidifying
The system can be used in cooling mode to help remove
excessive humidity as determined by the user setting. Go
to menu > settings > humidity > and turn on dehumidify.
Then adjust the acceptable low and high humidity levels
in the home with the dehumidication set-point slider.
Defrosting
The system is defrosting the outdoor unit coil (only when
required).
Emergency Heat
All heat pumps operating in northern climates below 35°F
(1.6°C) normally need a supplemental heating source.
Usually it is in the form of electric heating provided by the
indoor unit. Other sources could be gas, oil, or hot-water
back-up systems as well. The supplemental heat is also
referred to as “second-stage” or “back-up” heating, with
“rst-stage” being the heat pump only. Emergency heat
is when you use your supplemental heat (2nd stage) by
itself, without the use of your heat pump (1st stage heat).
Not available for non-heat pump systems.
Table 3. Home Screen and System Status Icons
Icon Screen Text Purpose
Auxiliary Heat
Is only available with heat pump system. If outdoor
temperature is above the high balance point, only the
heat pump will operate - default 50°F (10°C) high. If
outdoor temperature is below the low balance point, only
auxiliary heating will operate - default 25°F (-4.0°C) low.
If outdoor temperature is in-between the high and low
balance point, both the heat pump and auxiliary heat
sources can operate.
Will start soon
A ve minute safety delay prevents the compressor from
operating too soon after shut-down to allow internal
pressures to equalize.
Ambient lockout
This indicates that either the outdoor temperature is
above or below the balance point temperature settings.
The low balance point setting prevents heat pump heating
below the set point and back up heat will be used.
Typically the default is 25°F (-4.0°C), but that setting can
be adjusted by your dealer. At 25°F (-4.0°C) or below for
example, only auxiliary heating (electric or gas) is used. If
the high balance point is set to 50°F ( 10°C ) for example,
which is also adjustable by your dealer, then auxiliary
heat will not be allowed. Only heat pump heating will be
used. Anytime the outdoor temperature is below or above
the balance point temperature settings, the ambient
lockout notice will appear on the home screen.
Transitioning to
next schedule
The system is following an active schedule and is
transitioning to the next temperature setting based on a
time indicator.
Fan set to ON
Fan set to Auto
Fan set to circulate
Allergen Defender
is working
When Internet weather is enabled and pollen count is
high in the home’s location, the fan will run between
heating or cooling systems to help clean the air.
System Under
Test
Typically occurs when the system has had a power
interruption. The thermostat starts to look for the indoor
and outdoor controls. Sometimes the outdoor control
takes longer to boot up and therefore does not respond to
inquiry by the thermostat. Recycle power to system may
resolve issue.
Load shedding, wait time 45 min
6
Table 3. Home Screen and System Status Icons
Icon Screen Text Purpose
Changing set
point range
Temperature is being adjusted.
Turning feels
like on
Indicating the system is transitioning to “feels like”
mode.
Schedule hold until next period
Coasting to
Perfect Temp
Coasting allows the current temperature to reach the
desired single set-point without the system doing any
work. The red arrow indicates the temperature is less
than the desired set point. The blue arrow indicates is
greater than the desired set point.
Coasting to
Perfect Temp
F. Away - When away icon is touched, the system will automatically use energy
saving settings which is heat-to 62 and cool-to 85 in Fahrenheit or heat-to 16.5
and cool-to 29.5 in Celsius). Temperatures can be adjusted by pressing on the
available temperature setting (i.e., heat-to or cool-to). To exit away, press the
cancel icon. Note that when manually selecting Away from the home screen,
the Smart Away feature (if enabled under settings) will be temporally disabled
until Away is canceled. See page 10 for additional information.
G. Pressing on the heat-to area will allow the temperature setting to be changed.
H. Pressing on the cool-to area will allow the temperature setting to be changed.
NOTE: If the system is running on a schedule, any adjustment will display schedule
will hold until next period or select duration of hold. Touch hold or duration
to select the desired time. The hold period can be canceled by pressing the
cancel icon on the right side of the Home Screen.
I. Select Mode: Touch modes/schedules to select the system mode of operation,
run a schedule, fan mode operation and turn the system off. To exit this screen,
press the home icon.
“Figure 4. Select Mode” shows the various modes of operation that may be
available. To select a mode for the system or a specic zone, press the desired
operation. The gray shaded area indicates the item has been selected.
select mode
cool only
heat only
heat / cool
emerg heat
schedules
auto
Figure 4. Select Mode
NOTE: Options are dependent on system conguration. For example, emerg heat
- emergency heat) will be auxiliary heat for heat pump systems only.
• Off: System is off. In addition, if system is off, Alexa will be unable to adjust the
temperature.
• Cool Only: System will run only in cool mode.
• Heat Only: System will run only in heat mode.
• Heat / Cool: This is the auto-changeover mode. System will heat or cool your
home at the temperature set point you desire.
• Emergency Heat: Selecting this setting will run the air handler’s electric heat or
furnace instead of the heat pump for heating. This selection is only available with
systems using a heat pump.
• Fan Operations: There are three fan modes of operation, which are auto, on and
circulate. Pressing on the fan icon will allow selection of the desired fan mode.
Table 4. Fan Operations
Fan Icon Fan Mode Description
ON
Fan is NOT following the schedule and runs continuously
until it is changed from the selected mode.
AUTO Fan will follow the fan setting in the selected schedule.
CIRC
Fan is following schedule and cycles during periods of
equipment inactivity. Circulate run time is dependent on
user settings.
7
• Schedules: When selecting schedules, the available options are Schedule IQ,
summer, winter, spring/fall and save energy. Schedules are all predened and
can be changed or renamed by selecting edit schedules.
cancel
done
set time
559
006
7
01
PM
AM
Figure 5. Set Schedule Time Screen
Schedule IQ
This schedule operates in heat / cool mode and answering a few simple questions
will allow the system to know how to set the temperature for the home based on
time settings.
By default there are two time and temperature settings which can be adjusted
using the edit schedules option.
@ home day - default time is 7:00AM with a low temperature setting of 67°F
(19.5°C) and high temperature setting of 80°F (26.5°C).
@ home night - default time is 11:00PM with a low temperature setting of 66°F and
high temperature setting of 84°F (29°C).
away - Smart Away is used to set the temperature while the home is unoccupied.
Default low temperature setting of 62°F (16.5°C) and high temperature setting of
85°F (29.5°C) .
Temperatures for “home day”, “home night” and “away” can be adjusted by sliding
the low and high temperature circle left or right on the slider.
For each time setting, a specic fan operation can be set as well. Options are on,
auto and circulate. Other options are rename the schedule and restore defaults.
Press the home icon to exit the screen.
K. This is the “inside” room temperature.
NOTE: If the “feels like” option is enabled, feels like will appear above the
temperature. This feature can be enabled in the user settings.
L. This icon and number represents the humidity level inside the home at the
thermostat location only. This will only be displayed if enabled in the user
settings for display. The rain drop will be displayed as different levels based on
humidity percentage are detected in the home.
M. Items that may appear in this area of the screen are as follows:
Is displayed when a manual temperature override has been set. Press
cancel to return to the current schedule.
Indicates the system is set to “Perfect Temp”. Allows the current
temperature to reach desired set point without system operation by
“coasting” to the set cooling set point. Press cancel to return to the
current schedule.
Indicates the system is set to “Perfect Temp”. Allows the current
temperature to reach desired set point without system operation by
“coasting” to the set heating set point. Press cancel to return to the
current schedule
N. This area of the screen will display either the outdoor temperature or weather
forecast depending on system settings. The outdoor weather option under
menu > settings > display > outdoor weather has to be ON and outdoor
temperature is set to either Internet (AccuWeather) or sensor.
Press on the weather section of the Home screen to display detail information
concerning local weather. The weather displayed is also dependent on the user
correctly adding the home info. Go to menu > settings > home info and verify
or add the home information. If only the outdoor sensor is to be used, go to
outdoor temperature and set to sensor.
NOTE: If Internet and weather provider are selected, weather information will
only be displayed once the thermostat has been setup, connected to the
Internet and user login to their account.
NOTE: If a double lines appear in this area, either the thermostat is not setup
to use either an external temperature sensor or Accuweather, thermostat
has lost connection to the Internet or Lennox server. Another possibility is
you are not logged into your account. Also on rare occasion it could be a
temporary service outage by the weather service provider.
8
Settings
The setting screen will allow the homeowner to connect to their home Wi-Fi router
and give their system a name. See list of settings for options.
wi−fi local
away
on
auto
Feels Like
fan
heat & cool
humidity
general
display
settings
notifications
home info
wi−fi local
name upstairs
account
System
advanced settings
HomeKit
on
Figure 6. User Setting Menu
Wi-Fi
This is for connecting the thermostat to a secure home wireless network.
NOTE: A router with Bonjour capabilities is required for this function. Check
the router functions if Smart Hubs do not connect. Apple Bonjour® is an
implementation of zero-conguration networking (Zeroconf), a group of
technologies that includes service discovery, address assignment, and
host name resolution.
NOTE: Never use a home guest account. Never use an open router connection
(non-secure). Always use a secure connection physically located in the
home where the thermostat is located.
Access Point is Visible
1. Slide the option to ON to enable Wi-Fi.
2. Wi-Fi network will show not connected. Press on not connected.
3. Select a network will be displayed listing all detected networks within range.
Select your home network by pressing on the network name.
NOTE: The thermostat can connect to a home wireless router that uses up to 32
characters in the access point name (visible or hidden).
4. When connecting to a secure home Wi-Fi network, a password will be requested.
Enter your home Wi-Fi network password and press join to continue.
NOTE: If you wish to see the characters you are typing, check show password.
The thermostat will support up to a 63 character password.
Access Point is Hidden
1. Slide the option to ON to enable Wi-Fi.
2. Wi-Fi network will show not connected. Press on not connected.
3. Select other.
4. The “enter new network information” screen will appear. Enter the name of the
hidden network.
NOTE: The thermostat can connect to a home wireless outer that uses up to 32
characters in the access point name (visible or hidden).
5. Select Security. Options are: none, WEP, WPA and WPA2. If your home Wi-Fi
connection is unsecured, then Wi-FI security must be enabled using WEP, WPA
or WPA2 via the router before proceeding. Consult your router documentation
on how to enable Wi-Fi security.
6. Once security type is selected, a password eld will appear. Enter the password
to access your home Wi-Fi network.
NOTE: If you wish to see the characters you are typing, check show password.
The thermostat will support up to a 63 character password.
7. Press join.
Whether connecting to a visible or hidden network, if successful, a check mark will
appear above both the router and Internet icons.
Figure 7. Connection Status
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