WARNING: If connecting this receiver to
microphone inputs, such as in a camera hop
arrangement, 48 V phantom power MUST be
turned off. Otherwise, damage to the receiver
will occur.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, my cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Rio Rancho, NM
3
M2R-X
M2R Digital IEM Receiver
The M2R Digital IEM Receiver is a compact, rugged
body-worn unit providing studio-grade sound quality
for performers or any professionals needing to monitor
detailed audio wirelessly. The M2R employs advanced
antenna diversity switching during digital packet
headers for seamless audio. The receiver uses digital
modulation and covers UHF frequencies from 470.100
to 614.375 MHz.
NOTE: Some regions have certain frequency restrictions.
Depending on LOCALE selection, the SmartTune and Scan
frequency ranges are:
NA: 470.100 - 614.375 MHz
EU: 470.100 - 614.375 MHz
AU: 520.000 - 614.375 MHz
The headphone jack is fed from a high-quality stereo
amplifier with 250 mW available to drive even inefficient headphones or earphones to sufficient levels for
stage performance or other noisy environments. The
receiver can select from stereo, mono from left or right
channels only, or mono from both channels, giving
the unit flexibility in terms of application as an IEM or
IFB receiver. An intuitive interface and high resolution,
color LCD on the unit provide performing artists and
audio professionals alike with a comfortable and confident user experience.
The M2R also employs 2-way IR sync, so can data
from the receiver can be sent to a transmitter and
thus onto Wireless Designer™ Software, via USB or
Ethernet. This way, frequency planning and coordination can be done quickly and confidently with on-site
RF information.
Encryption
The special firmware version M2R-X provides AES
256 bit encryption. When transmitting audio, there are
situations where privacy is essential, such as during
professional sporting events, in court rooms or private
meetings. Truly entropic encryption keys are first created by the M2T-X Transmitter. The key is then synced
with the M2R-X via the IR port. The audio will be encrypted and can only be decoded and heard if both the
transmitter and the receiver have a the matching key.
RF Front-End with Tracking Filter
A wide tuning range is helpful in finding clear frequencies for operation, however, it also allows a greater
range of interfering frequencies to enter the receiver.
The UHF frequency band, where almost all wireless
microphone systems operate, is heavily populated by
high power TV transmissions. The TV signals are immensely more powerful than a wireless microphone or
IEM transmitter signal and will enter the receiver even
when they are on significantly different frequencies
than the wireless system. This powerful energy appears as noise to the receiver, and has the same effect
as the noise that occurs with extreme operating range
of the wireless system (noise bursts and dropouts). To
alleviate this interference, front-end filters are needed
in the receiver to suppress RF energy below and
above the operating frequency.
The M2R receiver employs a selective frequency,
tracking filter in the front-end section (the first circuit
stage following the antenna). As the operating frequency is changed, the filters re-tune into six different
“zones” depending on the selected carrier frequency.
BLOCK
470 MHz
BLOCK
BLOCK
In the front-end circuitry, a tuned filter is followed by
an amplifier and then another filter to provide the selectivity needed to suppress interference, yet provide a
wide tuning range and retain the sensitivity needed for
extended operating range.
BLOCK
BLOCK
BLOCK
614 MHz
NOTE: Unencrypted firmware versions of the
Duet system will not interact with encrypted
sysem components. Components in a system
must either have all 2.x (unencrypted) firmware
installed, or have all 3.x (encrypted) firmware
installed in order to interoperate.
Smart Tuning (SmartTune™)
A major problem facing wireless users is finding clear
operating frequencies, especially in RF saturated environments. SmartTune™ overcomes this problem by
automatically scanning all the frequencies available in
the receiver’s frequency block and tuning the receiver
to the frequency with the lowest RF interference, significantly reducing setup time.
4
LECTROSONICS, INC.
Panels and Features
On/Off and
volume knob
Digital IEM Receiver with Encryption
RF Link LED
IR (infrared)
port
Headphone
output
Battery status
LED
When on Main Screen, UP Button will turn LEDs on
and DOWN Button will turn LEDs off.
Belt clip
mounting
sockets
USB
port
Battery compartment
door
Rio Rancho, NM
5
M2R-X
Battery Status LED
When the battery status LED on the keypad glows
green the batteries are good. The color changes to red
at a midpoint during the runtime. When the LED begins
to blink red, only a few minutes remain.
The exact point at which the LED turns red will vary
with battery brand and condition, temperature and
power consumption. The LED is intended to simply
catch your attention, not to be an exact indicator of
remaining time.
A weak battery will sometimes cause the LED to glow
green immediately after the transmitter is turned on,
but it will soon discharge to the point where the LED
will turn red or the unit will turn off completely.
RF Link LED
When a valid RF signal from a transmitter is received,
this LED will light up blue.
On/Off and Volume Knob
Turns unit on or off and controls headphone audio
level.
IR (infrared) Port
Settings, including frequency, encryption keys, name,
limiter, mix mode, etc. can be transferred between
transmitter and receiver. Frequency scan information
can be sent from the receiver to the transmitter and on
to Wireless Designer software for coordination purposes.
Keypad and LCD Interface
MENU/SEL Button
Pressing this button enters the menu and selects
menu items to enter the setup screens.
BACK Button
Pressing this button returns to the previous menu or
screen.
Arrow Buttons
Used to navigate the menus. When on Main Screen,
UP Button will turn LEDs on and DOWN Button will
turn LEDs off.
Headphone Output
A recessed, high duty cycle 3.5 mm stereo jack is provided for standard headphones and earphones.
WARNING: If connecting this receiver to
microphone inputs, such as in a camera hop
arrangement, 48 V phantom power MUST be
turned off. Otherwise, damage to the receiver
will occur.
If using a mono earphone with this unit, you
must select “Mono” under “Earphone Type”
in the menu. Otherwise, the unit will use
batteries very quickly and get hot.
USB Port
Firmware updates via Wireless Designer are made
easy with the USB port on the side panel.
Battery Compartment
Two AA batteries are installed as marked on the rear
panel of the receiver. The battery door is hinged and
remains attached to the housing.
6
LECTROSONICS, INC.
Digital IEM Receiver with Encryption
Installing Batteries
Power is provided by two AA batteries. The batteries
are connected in series by a plate in the battery door.
It is suggested that you use lithium or high capacity
NiMH rechargeable batteries.
Slide the battery
door outward to
open it
Polarity is marked on the rear panel.
LCD Main Window
Receiver
Name
RF Level
Headphone
Volume
RF level
The triangle graphic corresponds to the scale on the
left side of the display. The scale indicates the incoming signal strength in microvolts, from 1 uV at the bottom to 1,000 uV (1 millivolt) at the top.
NOTE: RF level will turn from white to green
when the signal is acquired. This is a redundant
indication of the blue RF Link LED.
Diversity activity
The two antenna icons will alternately light up depending on which one is receiving the stronger signal.
Battery life indicator
The battery life icon is an approximate indicator of the
remaining battery life. For the most accurate indication,
the user should select “Battery Type” in the menu and
select Alkaline or Lithium.
Audio level
This bar graph indicates the level of the audio entering
the transmitter. The “0” refers to the level reference, as
chosen in the transmitter, i.e. either +4 dBu or -10 dBV.
Mixer mode
Indicates which mixer mode has been selected for the
receiver. (See page 10.)
Diversity
Activity
Audio Level
Frequency
Battery life
indicator
Mixer mode
Rio Rancho, NM
Polarity markings
7
M2R-X
Navigating the Menus
From the Main Window, press MENU/SEL to enter the
menu, then navigate with the UP and DOWN arrows to
highlight the desired setup item. Press MENU/SEL to
enter the setup screen for that item. Refer to the menu
map on the following page.
Press MENU/
SEL to enter
the menu
Submenus and screens for
the selected item
Press MENU/
SEL to
enter the
setup of the
highlighted
item
Press BACK to
return to the
previous screen
Press the UP and DOWN
arrows to navigate and
highlight the desired
menu item
Decision
prompts
to save
settings
Press MENU/
SEL to
select the
highlighted
item
Press the UP and DOWN
arrows to navigate and
highlight the desired
selection
8
LECTROSONICS, INC.
M2R-X LCD
Menu Map
SmartTune
Scan
SEL
SEL
BACK
BACK
wait
for
scan
wait
for
scan
Tuning
to...
SEL
pause
scan
Automatic tuning to
available frequency
Use arrow keys
zoom
to tune to desired
scan
frequency
Digital IEM Receiver with Encryption
Press BACK to
BACK
keep or revert back
to old frequency
Keep scan freq?
Keep
Revert
Frequency
Vol/Bal
Mixer
Limiter
HF Boost
Meter Mode
Clear Scan Data
Backlight
LEDs Off
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
Frequency
Volume 20
Locked
Balance CNTR
1/2
Mode Custom
Vol 1 -100 2 -100
Width 100
Limiter
HF Boost
Meter Mode
Clear Scan Data?
Backlight
LEDs Off
548.900
900
Mixer Modes
Mono Ch1
Stereo
SwapLR
Gain
Threshold
Boost
Corner
Pre-Mix
Post-Mix
No
Yes
Always On
30 Seconds
5 Minutes
Normal
Dark
Custom
Mono 1+2
Mono CH2
+9
+0
+0
5k
Press SEL to
select desired
adjustment step
Use arrow keys
to select desired
levels
Press SEL to
choose mixer
mode
Press SEL to
choose parameter
Press SEL to
choose parameter
Use arrow keys to select Pre- or
Post-Mix audio metering
Use arrow keys to accept or
reject clearing scan data
Use arrow keys to select
backlight duration
Use arrow keys to turn
LEDs on or off
Use arrow keys
to select desired
frequency
Use arrow keys to
adjust parameter
Use arrow keys to
adjust parameter
Use arrow keys to
adjust parameter
Press SEL
to complete
Battery Type
Earphone Type
Vol. Taper
Lock/Unlock
Locale
About M2R-X
Default
Key Type
Wipe Key
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
SEL
BACK
Battery Type
Earphone Type
Vol. Taper
Lock Settings?
Locale
(for StartTune
and scan)
About M2R-X
Firmware Version
Serial No.
Default
Restore factory
settings?
Key Type
Wipe Key
Destroy the
encryption key?
Alkaline
Lithium
Stereo
Mono
Log
Linear
Unlocked
Locked
NA
EU
AU
No selections available;
for information
purposes only
No
Yes
Universal
Shared
Standard
Volatile
No
Yes
Use arrow keys to select
battery type for accurate
battery level indication
Use arrow keys to select
earphone type
Use arrow keys to select
earphone type
Use arrow keys to lock or
unlock front panel settings
Use arrow keys to choose
locale
Use arrow keys to accept or reject
restoration of factory default settings
Use arrow keys to select key type
Use arrow keys to select
wipe key option
Rio Rancho, NM
Share Key
SEL
BACK
Share Key
Press to send
Press UP arrow to begin key sync
9
M2R-X
System Setup Procedure
Step 1) Install Batteries
Install the batteries according to the diagram marked
on the back of the housing. The battery door makes a
connection between the two batteries. It is suggested
that you use lithium or high capacity NiMH rechargeable batteries.
Step 2) Turn the power on
Power on the M2R with the On/Off/Volume knob and
select the battery type in the menu. Check the BATT
LED on the control panel to verify adequate power is
present. The LED will glow green with good batteries.
Step 3) Locate and Set a Clear Frequency
A clear frequency can be located and set using the
SmartTune function, or with manual scanning of the
spectrum and selecting a frequency.
Using SmartTune
• SmartTune will scan the entire tuning range of the
receiver and automatically find a clear frequency
for operation. Navigate to SmartTune in the menu
and press MENU/SEL. The receiver will scan the
spectrum and display and set a clear frequency.
• The clear frequency will then need to be transferred to or set on the associated transmitter (see
Step 4).
Manual Scanning
• Navigate to Scan in the LCD menu and press
MENU/SEL. The scanning will continue across the
spectrum and then wrap back and start over. Allow
the scan to complete at least once. If you let the
scanning continue to wrap and repeat, the scanning results will accumulate and may identify RF
signals that are intermittent and might be missed
with a single scan.
• Press MENU/SELECT to pause the scan. Use the
UP and DOWN arrows to roughly tune the receiver
by moving the cursor to an open frequency.
• Press MENU/SELECT again to zoom in for fine
tuning and use the UP and DOWN arrows to scroll
across the spectrum to a place with little or no RF
activity (open frequency). When an open frequency
has been selected, press the BACK button for the
option to keep your newly selected frequency or to
revert to the previous frequency.
Step 4) Choose an Encryption Key
Choose an encrytpion key type to match transmitter.
Step 5) Sync with a Transmitter
In the transmitter, use “GET FREQ” or “GET ALL” in
the menu to transfer frequency or other information via
the IR ports. Hold the M2R receiver IR port close to
the front panel IR port on the transmitter and press GO
on the transmitter.
Step 6) Enable RF in the Transmitter
In the transmitter menu, enable RF and select
appropriate RF power level. The blue “link” LED on the
top of the receiver should light up, indicating a valid
RF link.
Step 7) Send Audio
Send an audio signal to the transmitter and the receiver audio meters should respond. Plug in headphones
or earphones. (Be sure to start with the receiver volume knob at minimum!)
WARNING: If connecting this receiver to
microphone inputs, such as in a camera hop
arrangement, 48V phantom power MUStTbe
turned off. Otherwise, damage to the receiver
will occur.
If using a mono earphone with this unit, you
must select “Mono” under “Earphone Type”
in the menu. Otherwise, the unit will use
batteries very quickly and get hot.
White areas
indicate
RF energy
present.
10
Cursor set
to an open
frequency.
LECTROSONICS, INC.
Menu Item Descriptions
SmartTune
SmartTune™ automates the discovery of a clear
operating frequency. It does this by scanning all the
available operating frequencies within the system’s frequency block range (in 100 kHz increments) and then
selecting the frequency with the least amount of RF
interference. When SmartTune™ is complete, it returns
to the Main Window displaying the selected operating
frequency.
Digital IEM Receiver with Encryption
Use the UP and DOWN arrows to roughly tune the
receiver by moving the cursor to an open spot. Press
MENU/SELECT to zoom in for fine tuning.
Use the UP
and DOWN
arrows to
move the
cursor to
an open
frequency in
the spectrum
When a usable frequency has been selected, press
the BACK button for the option to keep your newly selected frequency or to revert to where it was set before
the scan.
Scan
Use the scan function to identify a usable frequency.
The area in red has not been scanned. Allow the scan
to continue until the entire band has been scanned.
Once a full cycle has been completed, press MENU/
SELECT again to pause the scan.
To capture this scan info in the transmitter and thus
make it available to wireless designer, use the SYNC
SCAN menu funtion in the M2T Transmitter.
Rio Rancho, NM
11
M2R-X
Frequency
Allows manual selection of the operating frequency in
MHz and KHz, tunable in 25 kHz steps.
Vol/Bal
Displays the volume, from 0 to 100, Locks or Unlocks
the volume control (lock shown on main screen) and
adjusts the balance to left, right or center.
Limiter
Limiter function allows the user to set volume and
dynamic range for headphone use.
Gain - The default setting (0) is linear, but if volume
adjustments are needed, use the UP and DOWN arrows to adjust the audio by up to +18 dB and down to
-6 dB in 3dB steps.
WARNING: Increasing the Gain can make
headphone volume excessively loud. Use
caution when setting and using.
Threshold - Use the UP and DOWN arrows to adjust
the threshold for limiter engagement in 3dB increments.
NOTE: A common setup to play loud and bring
softer dynamics up a bit is to set the pregain at
+6 or +9 dB and set the threshold for -3 or -6dB.
Volume locked display on main
screen
Mixer
This screen allows you to choose a stereo mix, mono
mix from either audio channel 1, channel 2 or both, or
custom, allowing for varied width of the signal and how
much level from each channel.
The available modes are:
• Stereo
• SwapLR
• Custom
• Mono 1&2
• Mono Ch 2
HF Boost
Adjusts loudness of higher
frequencies in the audio
output as preferred by the
listeneof 5 KHz or 7 KHz
can be selected and boosted.
Meter Mode
Changes the appearance of
the audio level indicator on
the main window; can show
either pre- or post mix audio
levels.
12
LECTROSONICS, INC.
Digital IEM Receiver with Encryption
Clear Scan Data
Backlight
LEDs Off
Battery Type
Earphone Type
Erases scan results from
memory.
Selects the length of time
the backlight on the LCD
remain turned on: Always
on, 30 seconds, and
5 minutes.
Select Normal to turn LEDs
on or Dark to turn them off.
Selects the type of battery
being used: Alkaline
or Lithium so the remaining
battery meter on the home
screen is as accurate as
possible.
Selects the type of ear-
phone being used: Stereo
(default) or Mono. When
Mono is selected, no audio
is fed to the right channel
(ring), allowing a mono
headphone plug to be used
without shortened battery
life.
Vol. Taper
Choose between Log or
Linear taper volume control.
Lock/Unlock
The front panel controls
can be locked to prevent
unwanted changes.
Locale
North America (NA) and
Australia (AU) have certain
frequency restrictions, and the
restricted frequencies are not
available in SmartTune. When
chosen, these locales include
the following available
frequency selections in
SmartTune:
NA: 470.100-614.375 MHz
EU: 470.100-614.375 MHz
AU: 520.000-614.375 MHz
About M2R-X
Displays general informa-
tion about the M2R,
including serial number
and the versions for both
FPGA and main firmware
running in the receiver.
Rio Rancho, NM
13
M2R-X
Default
Returns all settings to the
factory defaults as shown
in the table below.
Menu Item Setting
Vol/BalCentered
Mixer ModeStereo
LimiterPregain 0
HF Boost0
Meter ModePost-Mix
BacklightAlways On
Battery TypeLithium
Earphone
Type
SettingsUnlock
Receiver
Name
Frequency512.00
Encryption Depends on Locale:
Stereo
M2R IEM Receiver
NA/EU 512.000 (TxA)
590.000 (TxB)
AU 525.000 (TxA)
590.000 (TxB)
Encryption Key Management
The M2R-X Version has four options for encryption
keys:
• Volatile: This one-time only key is the highest
level of encryption security. The Volatile Key exists
only as long as the power in both the M2R-X Receiver and the M2T-X Transmitter remains on during a single session. If the M2R-X is powered off,
but the M2T-X Transmitter has remained turned on,
the Volatile Key must be sent to the receiver again.
If the power is turned off on the M2T-X Transmitter,
the entire session concludes and a new Volatile
Key must be genereated by the transmitter and
sent to the M2R-X via the IR port.
• Standard: Standard Keys are unique to the M2T-X
Transmitter. The M2T-X generates the Standard
Key. The M2R-X Receiver is the sole source of the
Standard Key, and because of this, the M2T-X may
not receive (get) any Standard Keys.
• Shared: There are an unlimited number of
shared keys available. Once generated by the
M2T-X Transmitter and transferred to the M2RX, the encryption key is available to be shared
(synced) by the M2R-X with other encryption capable transmitters/receivers via the IR port. When
the M2R-X is set to this key type, a menu item
named SEND KEY is available to transfer the key
to another device.
• Universal: This is the most convenient encryption option available. All encryption-capable
Lectrosonics transmitters and receivers contain
the Universal Key. The key does not have to be
generated by the M2T-X. Simply set a Lectrosonics
encryption-capable transmitter and the M2R-X Receiver to Universal, and the encryption is in place.
This allows for convenient encryption amongst
multiple transmitters and receivers, but not as
secure as creating a unique key.
NOTE: When the M2R-X is set to Universal
Encryption Key, Wipe Key and Share Key will not
appear in the menu.
Key Type
The available keys are:
• Volatile
• Standard
• Shared
• Universal
Wipe Key
This menu item is only
available if Key Type is set
to
Standard, Shared or
Volatile.
Select Yes to wipe the
current key and enable the
M2R-X to receive a new
key.
Share Key
This menu item is only
available if Key Type is set
to Shared and a Shared
Key has been transferred
to the M2R-X from the
M2T-X Transmitter. Press
the UP Arrow to sync the
encryption key to another
encryption capable
transmitter/receiver via
the IR port. An alert will
indicate if the key sync
was successful.
14
LECTROSONICS, INC.
Accessories
26895
Wire belt clip.
21926
USB cable for firmware updates
Digital IEM Receiver with Encryption
P1291
USB port dust cover.
LTBATELIM
Battery Eliminator for LT, DBu and DCHT
transmitters, and M2R; camera hop and similar
applications. Optional power cables include: P/N 21746
right angle, locking cable; 12 in. length P/N 21747 right
angle, locking cable; 6 ft. length; DCR12/A5U universal
power supply for AC power.
35854 (included in box)
Hex key wrench for tightening screws on volume knob
Part 35854
LRSHOE
This optional kit includes the accessories needed to
mount the M2R on a standard cold shoe using the wire
belt clip that comes with the receiver.
Specifications
Operating Spectrum
(dependent on Locale): NA: 470.100 - 614.375 MHz
EU: 470.100 - 614.375 MHz
AU: 520.000 - 614.375 MHz
Modulation Type: 8PSK with Forward Error
Correction
Latency: (overall system)
Digital Source: 1.6 ms plus Dante network
Analog Source: <1.4 ms
Audio Performance:
Frequency Response: 10 Hz - 12 KHz, +0, -3dB
THD+N: 0.15% (1kHz @ -10 dBFS)
Dynamic Range: >95 dB weighted
Adjacent Channel Isolation >85dB
Diversity Type: Switched antenna phase,
during packet headers
Encryption: AES 256-CTR (per FIPS 197 and
FIPS 140-2)
Audio Output: 3.5 mm stereo jack
Power requirements: 2 x AA batteries (3.0V)
Battery life: 7 hours; (2) Lithium AA
Power consumption: 1 W
Dimensions: Height: 3.0 in. / 120 mm.
(with knob)
Width: 2.375 in. / 60.325 mm.
Depth: .625 in. / 15.875 mm.
Weight: 9.14 ounces / 259 grams
(with batteries)
Rio Rancho, NM
Specifications subject to change without notice.
15
M2R-X
Wireless Designer
Software
Download the Wireless Designer software installer from
the web sites under the SUPPORT tab at:
http://www.lectrosonics.com/US
Wireless Designer only needs to be installed the first
time the software is used. Once the software is installed, updates are available by simply clicking on an
item in the Help Menu.
NOTE: If Wireless Designer is already installed,
you must uninstall it before attempting to install a
new copy.
Firmware Update
Instructions
Firmware updates are made with a file downloaded
from the web site and the M2R connected via USB.
The USB port on the receiver requires a micro-B male
plug on the connecting cable. The other end of the
cable would normally be a USB A-Type male connectorto fit the most common type of USB jack used on
computers.
Refer to Help in Wireless Designer software for the
procedure.
16
LECTROSONICS, INC.
Digital IEM Receiver with Encryption
Rio Rancho, NM
17
M2R-X
Service and Repair
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment needs repair. Make sure you have followed the setup procedure and operating instructions. Check the interconnecting cables.
We strongly recommend that you do not try to repair the equipment yourself and do not have the local repair shop
attempt anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection, send the unit to the factory for repair and service. Don’t attempt to adjust any controls inside the units.
Once set at the factory, the various controls and trimmers do not drift with age or vibration and never require readjustment. There are no adjustments inside that will make a malfunctioning unit start working.
LECTROSONICS’ Service Department is equipped and staffed to quickly repair your equipment. In warranty repairs
are made at no charge in accordance with the terms of the warranty. Out-of-warranty repairs are charged at a modest flat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it
does to make the repair, there is a charge for an exact quotation. We will be happy to quote approximate charges by
phone for out-of-warranty repairs.
Returning Units for Repair
For timely service, please follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by e-mail or by phone. We need
to know the nature of the problem, the model number and the serial number of the equipment. We also need a
phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This number will help
speed your repair through our receiving and repair departments. The return authorization number must be
clearly shown on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with
the proper packing materials. UPS or FEDEX is usually the best way to ship the units. Heavy units should be
“double-boxed” for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or dam-
age to equipment that you ship. Of course, we insure the equipment when we ship it back to you.
Lectrosonics USA:
Mailing address: Shipping address: Telephone:
Lectrosonics, Inc. Lectrosonics, Inc. +1 (505) 892-4501
PO Box 15900 561 Laser Rd., Suite 102 (800) 821-1121 Toll-free US and Canada
Rio Rancho, NM 87174 Rio Rancho, NM 87124 Fax +1 (505) 892-6243
USA USA
The equipment is warranted for one year from date of purchase against defects in
materials or workmanship provided it was purchased from an authorized dealer. This
warranty does not cover equipment which has been abused or damaged by careless
handling or shipping. This warranty does not apply to used or demonstrator equipment.
Should any defect develop, Lectrosonics, Inc. will, at our option, repair or replace any
defective parts without charge for either parts or labor. If Lectrosonics, Inc. cannot
correct the defect in your equipment, it will be replaced at no charge with a similar new
item. Lectrosonics, Inc. will pay for the cost of returning your equipment to you.
This warranty applies only to items returned to Lectrosonics, Inc. or an authorized
dealer, shipping costs prepaid, within one year from the date of purchase.
This Limited Warranty is governed by the laws of the State of New Mexico. It states the
entire liablility of Lectrosonics Inc. and the entire remedy of the purchaser for any
breach of warranty as outlined above. NEITHER LECTROSONICS, INC. NOR
ANYONE INVOLVED IN THE PRODUCTION OR DELIVERY OF THE EQUIPMENT
SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
THIS EQUIPMENT EVEN IF LECTROSONICS, INC. HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE LIABILITY OF
LECTROSONICS, INC. EXCEED THE PURCHASE PRICE OF ANY DEFECTIVE
EQUIPMENT.
This warranty gives you specific legal rights. You may have additional legal rights which
vary from state to state.
581 Laser Road NE • Rio Rancho, NM 87124 USA • www.lectrosonics.com
+1(505) 892-4501 • fax +1(505) 892-6243 • (800) 821-1121 US and Canada • sales@lectrosonics.com
3 February 2021
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