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LAVA ARC12
A User’s Guide
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©2012. All rights are reserved. No part of this document may be reproduced without
permission.
While all efforts have been made to ensure the accuracy of all the contents in this manual, we
assume no liability for errors or omissions or statements of any kind in this manual, whether
such errors or omissions or statements resulting from negligence, accidents, or any other cause.
The contents of this manual are subject to change without notice.
Protect our environment! We strive to produce products in compliance with global
environmental standards. Please consult your local authorities for proper disposal.
Note: User Manual is just to guide the user about the functionality of the phone. This does not
seem any certificate of technology. Some functions may vary due to modifications and upgrade
of software, or due to print mistake.
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Welcome
Congratulations on your purchase of the LAVA mobile phone. Your phone provides many
functions which are practical for daily use, such as a hands-free loudspeaker, camera, MP3 player,
video recorder, LED Torch, Super Loud Speaker, Hindi Language Input, Display and more. Your
phone can also connect to a PC, laptop, or other device using a USB data cable.
Please use the original accessories in order to achieve best results. Use of non-original
components may cause damage to machinery, for which the company shall not be held
responsible.
LAVA support and contact Information
Visit www.Lavamobiles.com for additional information, downloads and services related to your
LAVA product.
To check for the nearest LAVA service center location for maintenance services, please visit
www.lavamobiles.com/support-services
Service Center number
No.:+919560394002
Kindly note: Please send area code of your location through SMS to this No. and in return you
will get address of service center nearest to you by SMS
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Innovative functions
Advanced Auto Call Recording
You can record all your conversations by activating Autocall recorder, under Settings>Call
settings>Advanced settings>Auto call recorder. This Model has advanced auto call recording
which stores all the conversations for a particular contact into a folder whose name is same as
contact’s name.
Mobile Tracker
IF your mobile is lost or stolen, you can get your mobile report by the tracking function.
First you need set a password and a notify number, and then enable it. If an illegal user is using
your mobile, a SMS will be sent to the notify number so that you can obtain the number and
location of the illegal user.
For Your Safety
Read these simple guideline. Not following them may be dangerous or illegal. Read the complete
user manual for further information.
Precautions
Safe power on
Do not use your mobile phone where it is forbidden to use or it might cause disturbance or danger.
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Safe transportation first
Please observe all local laws and regulations.
Do not use your mobile phone while driving.
Safe transportation should be considered first when driving.
Disturbance
All mobile phone performances might be reduced or fluctuate during a disturbance.
Turn off when in the hospital
Please follow related limitations.
Please switch your mobile phone off when near a medical instrument.
Turn off on an airplane
Please follow related limitations.
Do not try to use your mobile phone on an airplane.
Turn off when at a gasoline station
Do not use your mobile phone at a filling station or around fuels or chemicals.
Turn off around exposure Area
Please observe related limitations
Do not use your mobile phone near an area where explosions can occur.
Proper use
As described in this manual, your mobile phone can be used only in the correct locations.
Please do not touch the antenna area of your phone.
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Use qualified after sales service
Only a qualified technician can install or repair your mobile phone. Please contact LAVA authorized
service center in case of phone failure.
Accessories and batteries
Only use the authorized accessories and batteries and do not connect to incompatible
manufacturers or products.
Waterproof
Your mobile phone is not waterproof. Please keep it away from water.
Backup
Remember to make a backup or keep a written record of all important information saved in your
mobile phone.
Connect to other devices
Please read the user manual of the device to get more detailed security instructions before
connecting to other devices and do not connect to an incompatible product.
SOS emergency calls
Make sure your mobile phone is switched on and in a service area. In idle mode, input the SOS
number; then press the Dial Key. Advise where you are and do not hang up without permission.
Please read carefully and observe the terms above.
Improper use will invalidate the warranty! These safety instructions also apply to original
accessories.
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Contents
LAVA ARC12 ........................................................................................................................................... 1
A User’s Guide ...................................................................................................................................... 1
Innovative functions ............................................................................................................................ 4
Advanced Auto Call Recording ................................................................................................... 4
Mobile Tracker .................................................................................................................................. 4
Precautions ............................................................................................................................................ 4
Please read carefully and observe the terms above. ...................................................... 6
Your phone ........................................................................................................................................... 11
Special Key Function in the standby screen. ...................................................................... 12
Technical specifications .............................................................................................................. 12
Getting started ................................................................................................................................. 12
Power on................................................................................................................................................ 12
Power off ............................................................................................................................................... 13
Assemble & charge .......................................................................................................................... 13
SIM card in ........................................................................................................................................... 13
Memory card in ................................................................................................................................. 13
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Battery in .............................................................................................................................................. 13
Charge up .............................................................................................................................................. 13
Important Password ..................................................................................................................... 13
Keypad Lock and Unlock ............................................................................................................. 13
Text Input Method ......................................................................................................................... 13
Basic Functions .................................................................................................................................. 14
Dial & Receive ..................................................................................................................................... 14
Make a call ............................................................................................................................................ 14
Answer a call ....................................................................................................................................... 14
Contacts ................................................................................................................................................. 14
Call History .......................................................................................................................................... 14
Settings................................................................................................................................................... 14
Gallery .................................................................................................................................................... 15
Messages ............................................................................................................................................... 15
Multimedia ........................................................................................................................................... 15
Camera ................................................................................................................................................... 15
Music ....................................................................................................................................................... 15
Organizer .............................................................................................................................................. 15
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Tools ........................................................................................................................................................ 15
Fun ............................................................................................................................................................ 15
Web ........................................................................................................................................................... 15
Security .................................................................................................................................................. 15
Safety Information and Notices................................................................................................ 16
Using the Mobile Phone and Charger ................................................................................... 16
Danger: ................................................................................................................................................... 16
Caution: .................................................................................................................................................. 16
Warning: ................................................................................................................................................ 17
Using the Mobile Phone ................................................................................................................ 17
Warning: ................................................................................................................................................ 17
Caution: .................................................................................................................................................. 17
Using the Charger ............................................................................................................................. 17
Danger: ................................................................................................................................................... 17
Requirements for Mobile Phone ............................................................................................. 18
Requirements for the Charger and AC Adapter .............................................................. 18
SAR (Specific Absorption Rate) Information .................................................................... 18
Safety precautions: .......................................................................................................................... 18
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E-waste Disposal Mechanism .................................................................................................... 18
Do’s and Don’ts for disposal e-waste ..................................................................................... 18
Consequences of improper handling and disposal of E-Waste .............................. 19
Troubleshooting ............................................................................................................................. 19
Frequently Asked Questions and Troubleshooting ...................................................... 19
Lava warranty certificate ............................................................................................................. 21
Limited warranty: ............................................................................................................................ 21
LAVA Warranty ................................................................................................................................... 21
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Your phone
1 Left softkey 2 Function Key-----Torch Key
3 Call key 4 End key
5 Navigation Key 6 KeyPad
7 OK/Music key 8 Camera
9 Torch
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Special Key Function in the standby screen.
Press and hold Right Soft Key to turn on/off the Torch.
Press and hold # key to activate the General/Silent mode.
Press and hold 0 key to enter the FM radio screen, and under this function use * key and #
key for adjusting the volume.
Direction keys and shortcuts- Up key : Camera, Down kwy : Calendar, Left key : SMS, Right
key : Shortcuts, Center key : Music.
# key Hold the # key for 2s in standby mode to switch between silent mode
and normal mode.
Press the # key in edit state to switch between input methods.
* key In edit interface, you can press * key to select a symbol.
In standby mode, Press and hold the * key up for 2s can input "+".
Quickly and continuously press the * key can input "P" or "W". "P" and
"W" are used for calling the extension; "+" is used for dialing an
international call.
0 key Long press it can enter to FM radio in idle mode.
Technical specifications
Phone
Lithium battery
Rated capacity: 1000 mAh
Continuous standby duration: (Relates to network status) hours
Continuous Talk Time: (Relates to network status)
Please refer to their labels for other data related to the battery and the charger.
Getting started
Please read the safety instructions in the “Safety Information and Notices” section before use.
Power on
Press and hold End key to switch on the phone.
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Comment [JS1]:
这个功能
请检查最后一版软件是否有
Please check that latest SW has this
option----We checked, it support this function
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Power off
In Standby mode, press and hold End key to switch off the phone.
In the Standby mode, press LSK and then * key to lock/unlock the phone screen.
Assemble & charge
SIM card in
Please insert the SIM Card according to the label on the phone. Make sure that the clipped corner of the SIM card and the
metallic contacts are facing the correct direction.
Memory card in
Slide the Memory card into the Memory card slot with the metallic pins facing downwards. Push the metallic sheet until it
locks into place.
To remove the Memory card, just slide the card outward with a similar action.
Battery in
With the metallic contacts of the battery facing the metallic contacts in the battery slot, press the battery d own until it locks
into place.
Charge up
Insert the lead of the travel charger to connecting slot of the phone, and then connect the charger to a standard power
socket.
When charging is complete, unplug the charger from the standard power socket first, and then disconnect the phone and
charger.
The battery symbol indicates the charging status. While charging, the charge indicators will scroll. When all the scroll bars
are steady, the battery is fully charged.
Now you can disconnect the charger and the AC power socket from the phone.
Note If the battery is powerless, the battery icon will appear after a few minutes of charging.
Important Password
Phone lock password is 4321.
Keypad Lock and Unlock
In the standby mode, press the Left Soft Key and then * Key in quick succession to lock the keypad manually and Left Soft
key and * key to unlock the keypad.
Text Input Method
This phone provides various text input methods that allow you to use less key strokes to input and search for text:
• English input method
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• Hindi input method
You can also enter the Menu->Settings->Phone settings->language to switch the proper language.
Basic Functions
Dial & Receive
After the setup described in the previous sections is completed, you are ready to make and receive calls using the basic
information provided in this section.
Make a call
When the network carrier is shown on the screen, your phone has entered the Standby mode and you may make or receive
calls. If you have installed two SIM cards, the two network carriers will appear on the screen.
The upper left icons on the screen indicate the signal intensity of the two SIM cards (strongest when full). The call quality is
easily impaired by stumbling blocks. To improve signal intensity, keep clear all the blocks by moving about.
To make phone calls, you may dial the number from the Dial screen or from your phonebook. If you're making a long
distance call, add the area code preceding the telephone number. After inputting phone number, quickly press * key twice
until the symbol "p" appears, then input the extra number.
Answer a call
When there is an incoming call, the phone will notify you through vibration, ringing, vibration plus ringing, etc, according to
your setting. The name and phone number of the caller is shown on the screen if the network supports the service. You may
answer or reject the call.
If call waiting is on when you are on the phone and there is another incoming call, your phone will notify you with a short
tone. You may answer or reject that second call. If you choose to answer the second call, the current call will be on hold.
Contacts
There are two separate phonebooks, one stored in the SIM card and the other in the phone (both SIM card numbers and
phone stored numbers can be displayed together on the screen)
Each entry in your SIM card’s phonebook consists of a phone number and a name. When you change your phone, the
contact information can be transferred to your new phone from the the SIM card. The total number of entries allowed in a
SIM card varies with different SIM cards.
The contacts stored in the phone can include name, cell phone number, Caller ringtone, This information will not be
transferred with the SIM card to your new phone.
You can also create new group and make simple settings for your phone.
Call History
The function logs all recent calls including Delete call logs, Missed calls, Received calls, Dialed calls, call duration.
Settings
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Upon entering the settings, you can customize your phone as per your requirement, it includes the following settings: Dual
SIM settings, Profile, Phone settings, Call settings, Network settings, Security setting, Restore factory settings. The default
password is: 4321
Gallery
The File Manager lists all the files s tored in your phone or memory card.
Messages
This chapter introduces the messaging services provided by the GSM network. Some services may not be supported by the
local network. After the SIM card is inserted, you can start to compose and send the txt messages. Also you can make simple
setting by the SMS settings.
Multimedia
Camera
Select Camera to enter the camera preview screen, press【OK Key】to take a photo.
Music
Music player, you can enjoy the all music in the mobile phone.
Organizer
The Tools provided include Torch, Calendar, Alarm,WorldClock , Bluetooth,.
Tools
Calculator function in it.
Fun
Under this feature, F1-race game has been in-built on your phone.
Web
Lava space, Pandit Ji and STK tools in it.
Security
Use of Passwords
Your mobile phone and SIM card have various passwords. Those passwords avoid unauthorized use of your phone and SIM
card. You can change PIN, PIN2 and phone password in the “Settings > Security settings”.
Go to Menu, Settings, Security settings
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－
PIN Lock
•The PIN (Personal Identification Number) code protects your SIM card from unauthorized use. The PIN code is usually
supplied with the SIM card. When the PIN code request is enabled, the password is asked every time the phone is turned
on.
Typing the Pin incorrectly for three times, shall lock the SIM card and you will need to use the PUK to unlock it. PUK is
usually set by the network operator.
Enter the correct PUK to unlock the SIM card, and then enter the new PIN and press OK key or left soft key.
If you are prompted to enter the new PIN again, enter it and press OK key or left soft key.
If the PUK is correct, the SIM card will be unlocked and the PIN will be reset.
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Change PIN
Input old password, then new code, press new code again to confirm.
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Change PIN2
You can modify the PIN2 number here.
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Phone Lock
If turn on the phone lock, you need to input password everytime when p ower on the phone. Select Change password to
change phone code.
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Auto Keypad Lock
You can set the time to lock the keypad automatically.
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PUK (8 digits)
The PUK (Personal Unblocking Ke y) code is required to change a blocked PIN code. Please contact your network operator
for the code.
Note: Ten times wrong input of PUK in succession, the SIM card will be invalid and you need to consult network operator
for a new SIM card.
－
PUK2 (8 digits)
The PUK2 code, supplied with some SIM card, is required to change a blocked PIN2 code. It may be supplied with the SIM
card. If not, contact your network operator.
Safety Information and Notices
Using the Mobile Phone and Charger
Danger:
Only use authorized battery and charger. Using other brands may cause battery leakage, overheating, explosion or even
fire.
Caution:
Keep the phone away from dust, water and damp areas. Dust, water or other liquids may cause overheating, electrical
leakage, and/or phone failure.
The phone, battery, charger and AC adapter are not waterproof. Keep them away from rain and liquid.
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Warning:
• Do not bump, shake or tamper with the phone or charger. This may cause battery leakage, overheating,
explosion or even fire.
• Do not place the battery, phone or charger near a microwave or high-voltage device. This may cause battery
leakage, overheating, explosion or even fire; also prevent the phone and AC adapter from overheating, smoking
or short circuiting.
• Do not use the phone around volatile oil. This may cause fire, breakdown or damage.
• To avoid any damage or breakdown, do not disassemble the phone, battery, charger or internal components by
Using the Mobile Phone
Warning:
Caution:
Using the Charger
Danger:
yourself.
• Do not use the phone while you are driving. Pull over and stop your automobile to dial or listen to a phone call.
• Usage of mobile phones in aircrafts or hospitals is prohibited. Switch the phone off to prevent interference with
electronic medical devices. Follow any rules or regulations in such places.
• Do not use the phone at a gas station, near fuel or near chemicals.
• Do not use the phone near electronic medical devices such as hearing aids, pacemakers and auto-control
devices such as fire detectors and automatic doors.
• If you have to use your mobile phone near an electronic medical device such as a pacemaker, please contact
your manufacturer or dealer for information about preventing interference.
• Electronic systems in automobiles such as anti-lock brakes, speed control, or fuel spraying systems, are usually
not influenced by wireless devices. Manufacturers of these systems will tell you whether they are provided with
good screening functions. If you suspect that an automobile failure is caused by a wireless wave, please contact
your automobile dealer.
• Avoid using your phone in crowded places.
• Do not store your mobile phone near or with a credit card, disk or other magnetic materials. This may affect
information stored on your phone.
• Keep your phone away from pins. Pins can be absorbed by the phone’s receiver magnet which may cause harm.
• If you intend not to use your mobile phon e for a long period of time, please remove the battery from the phone.
Leaving the battery inside the mobile phone for a long period of time may cause moisture to the battery, and it
can damage the mobile phone or the battery.
• Only use the lava charger that came with the phone. Using a different charger may cause the phone to
breakdown or explode.
• If the charger short circuits, a fire may occur.
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• Do not use a damaged, worn or broken charger. This may cause a fire.
• Clean dust away from the power socket to avoid the possibility of a fire.
• Do not store the charger near any liquids. If liquids spill onto the charger and may cause it to overheat or
breakdown.
• If liquid does spill onto the charger, immediately unplug the power cable to prevent overheating, fire or another
type of break down.
• Do not use the charger in places with high humidity like a bathroom. This may cause a fire or other
breakdowns.
• Do not touch the charger, power cable or socket with wet hands. This may cause an electric shock.
Requirements for Mobile Phone
Avoid using your mobile phone in extremely high or low temperatures.
It is recommended that you do not use your mobile phone near a telephone, TV set, radio or other radio frequency sensitive
devices.
Requirements for the Charger and AC Adapter
Please confirm if the environment temperature is within the range of 0ºC ~40ºC while charging.
SAR (Specific Absorption Rate) Information
The highest SAR value for this mobile phone is <1.6 W/Kg, in accordance with the requirements of the ICNIRP, which
recommended that the limit for exposure to radio waves is 1.6 watts/kilogram(W/kg) averaged over 1 gram of tissue. For
more information, please visit our website (www.lavamobiles.com) to query.
Safety precautions:
• Use a wireless hands-free system ( Headphone, headset) with a low power Bluetooth emitter
• Make sure the cell phone has a low SAR
• Keep your calls short or send a text message (SMS) instead. This advice applies especially to children,
adolescents and pregnant women
• Use cell phone when the signal quality is good
• People having active medical implants should preferably keep the cell phone at least 15cm away from the
implant
E-waste Disposal Mechanism
'E-waste' means waste electrical and electronic equipment (WEEE). In other words E-waste is a popular, informal name for
electronic products nearing the end of their "useful life". For more details about e-waste please refer e-waste rules, 2011
www.moef.nic.in
Do’s and Don’ts for disposal e-waste
Do’s:
• Ensure that an Authorised Person repairs your Lava products
• Call Our Local Authorised Collection Centers to Dispose Lava products
• Always drop your used electronic products, batteries or any accessories thereof after the end of their life at
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nearest Authorised Collection Point or Collection Center.
• Separate the packaging material according to responsible waste disposal options and sorting for recycling.
• Always remove the battery from the product, when you do not intend to use the product anymore it in future.
Don’ts:
• Do not Dismantle your Lava Product on your own
• Do not give your e-waste to Kabbadi Wala / Scrap Dealer/ Rag Pickers.
• Do not dispose-off the e-waste in landfills
• Never dump E-waste in garbage bins.
• Do not dispose of your product at municipal waste bins or rooms.
• Do not throw used batteries into household waste.
Consequences of improper handling and disposal of E-Waste
• Improper disposal of waste prevents natural resources from being re-used.
• Some waste contains hazardous chemicals and if not disposed of properly may release toxins into the soil and
water, and also releases greenhouse gases into the environment
• If e-waste is not properly disposed of, it can threat to th e health and well-being of humans and animals and it
also has adverse effect on the environment.
• Placing of batteries or d evices on or in heating devices, such as microwave, ovens, stoves, or radiators and
improper disposal of batteries may lead to explosion.
• If the battery terminals are in contact with metal objects, it may cause a fire.
For more details on how to dispose of your Lava products at the end of life, Please refer the list of our Services Centers on
Pan India basis on our website www.lavamobiles.com or please view this link for the details of Service Centers
http://www.lavamobiles.com/support-services.
Troubleshooting
Service Center number
No.:+919560394002
Kindly note please send area code of place through SMS to this No. and in return you will get address of service center
nearest to you by SMS
Frequently Asked Questions and Troubleshooting
Frequently
Asked
Questions
Fail to switch
on
Cause and Solution
Press the power key for over 1 second.
Check if the battery is properly connected. Please remove and install it again and retry;
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Check if battery is appropriately charged.
In case of Weak signal, please try and move to a location with strong signal and try connecting to the
Fail to connect
to network
Display
information
while turning
on
Poor quality of
calling
Standby
duration
shortened
SIM Card Error
Fail to dial out Please check if you press the dial key after typing the number.
network again;
Please ensure that you are not beyond the network coverage of service providers;
Please ensure you have a valid SIM card. Please contact your network provider for further
information.
Check if the SIM card is installed correctly
Handset lock password: If the handset lock is activated, you have to input handset password.
Input PIN: if Inputting PIN while turning the phone on each time is activated, you have to input the
PIN code.
Input PUK code: When you’ve input wrong PIN code for 3 times will lock the SIM card. You need to
input the PUK code provided by your network provider.
Please check if the sound volume is tuned properly
In an area with poor network conditions, example: basement, the signal might be weak. Try
searching a location with stronger signal reception and call again.
While using the mobile phone in the peak period of communication, like commute time, you may not
be able to call because of line congestion.
The standby duration is relative to the network systems. While the mobile phone is in an area with
poor signal strength and cannot receive the signal, the handset will continuously search for a base
station. This will significantly reduce battery charge. It is recommended that you turn off your mobile
in area with no signal reception to save battery.
Need replacing the battery: Please change to a new battery as battery performance may decrease
after prolonged usage.
Dirt on the metal surface of an SIM card: Use clean cloth to wipe the metal touch point on an SIM
card.
The SIM card is not installed.
The SIM card is damaged. Please contact your network service provider.
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Please check if calling is forbidden because of default settings.
Please check if the SIM is valid.
Please check if the call barring is set.
Please check if the fixed dial function is set.
Callers cannot
contact you
Fail to charge
Please check if the mobile phone is on and connected with the network.
Please check if the Call barring or call divert is activated.
Please check if the SIM card is valid.
May be due to poor contact. Please check if the plug is connected well.
Please confirm if the environment temperature is within the range of 0ºC ~40ºC while charging.
If the battery or charger is damaged in that case you need to replace it.
Lava warranty certificate
Limited warranty:
LAVA international Ltd. (LAVA) provides limited warranty for your mobile phone and original accessories delivered with
your mobile phone (hereinafter referred to as “product”)
The warranty period for the transceiver is one (1) year and for battery, charger and headset is six (6) months from the date
of purchase.
LAVA Warranty
Subject to the conditions of this Limited Warranty, LAVA warrants a product to be free from defects in design, material and
workmanship at the time of its original purchase by you, and for a subsequent period of one (1) year for transceiver and six
(6) months for battery & charger.
You shall have to coverage or benefits under this warranty in the event that any of the following conditions are applicable:
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• The product has been subjected to abnormal use or conditions, improper storage, exposure to 1.excessive
moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair
(including but not limited to use of unauthorized spare parts in repairs),abuse, accidents, Acts of God, spills of
food or liquids, improper installation
• You have not notified Lava of the defect in the product during the applicable warranty period.
• The product serial no. code or the accessories date code has been removed, defaced or altered.
• The product has been used with or connected to an accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit
for use with the product or (iii) Used otherwise than in manner intended.
• The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s
battery has been used in equipment other than that for which it has been specified usable by LAVA.
• All plastic surfaces and all other externally exposed part that is scratched or damaged due to normal use.
To get maximum of your new product, we recommend you to:
Read the guidelines for safe and efficient use as mentioned in the manual.
Read the terms and conditions of your Lava warranty in the manual.
Keep your original receipt; you will need it for warranty services if asked to produce.
Present this Lava Warranty Certificate along with original proof of purchase whenever you
require any warranty services.
In case Lava product needs service, please visit the nearest Lava service centers given in the service guide. Please visit
our Website www.lavamobiles.com for updated list of Authorized Service Centers near to your location.
Important note: for your warranty to be valid, all information on the warranty certificate has to be completed including
the stamp from the authorized distributor/retailer.
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All warranty information, product features and specifications are subject to change without notice.
IMEI No. ……………………………………………………….
Dealers Stamp ……………………………………………………….
Date of purchase ………………………………………………………..
Model No. ………………………………………………………..
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