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Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 12 months, from the date of purchase, provided that the product
is used in accordance with accompanying recommendations or instructions where provided. The benefit of this warranty is in addition to your rights under the Australian Consumer Law
and to other rights and remedies of the consumer under a law in relation to the goods or services to which t he warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair o r exchan ge ( wher e possible) for this product if it becomes defective within the
warranty period. This w ar r an t y wi l l n o longer a pp ly w h er e t h e def e ct is a r esul t of al t er a ti on , acci d ent , m i suse, a bu se, normal wear and tear, negl e ct o r i mp r op er st or age .
Pl e a s e r e t a i n y o u r r e c e i p t as p r o o f o f p u r c h a se
How t o ma ke a p rod uct wa rr ant y cl ai m :
Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified, your place of purchase or Laser wi ll make an assessment based on t he dat e
of manufacture, the condit ion of t he Laser Product and the type of defect.
St e p 2 a ): Contact your place of purchase. They will assess the nature of the fault and refund or replace the product as per their st or e r ef u nd or w ar r an t y pol i cy.
Step 2b): If your place of purchase cannot be contact ed, then you can contact Laser . Customer Service with details of your defective Laser Product: Phone: (02) 9870 3355; or Email:
[email protected] or online www.laserco.net/support/warranty
(click on “Consumers (End Users)”). Our business address is at 1/ 6-8 Byfi eld St reet, Nor th Ryde, NSW 2113
Step 3: Laser . will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send us the defective Product and a copy of your receipt. Laser will cover the
cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser Product for inspection, we will inform you of our assessment of your claim wit hin 7 days. When we
cont act yo u, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inf orm you whet her your defective Laser Product will be replaced or
repaired, together with the number of days you can expect to wait to receive your replaced or repaired Laser Pr oduct .
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensat ion for any
ot her reasonably foreseeable loss or damage. You are also entitled to have t he goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to
a maj or fail ure.