lancer Twin Pour Operation Manual

Twin Pour

Operation Manual

Lancer Corporation

6655 Lancer Blvd.

San Antonio, Texas 78219

800-729-1500

“Lancer” is the registered trademark of Lancer © 2019 by Lancer, all rights reserved.

FS44

Technical Support/Warranty: 800-729-1550

email: [e-mail]

®

web: lancercorp.com

Lancer PN: 28-3010/01

Revision: January 2019

TABLE OF CONTENTS

ABOUT THIS MANUAL

This booklet is an integral and essential part of the product.
Please carefully read the guidelines and warnings contained
herein as they are intended to provide the user with essential
information for the continued safe use and maintenance of the
product. In addition, it provides GUIDANCE ONLY to the user on
the correct services and site location of the unit.

BEFORE GETTING STARTED

Each unit is tested under operating conditions and is thoroughly
inspected before shipment. At the time of shipment, the carrier
accepts responsibility for the unit. Upon receiving the unit,
carefully inspect the carton for visible damage. If damage exists,

have the carrier note the damage on the freight bill and le a

claim with carrier. Responsibility for damage to the dispenser lies
with the carrier.

The installation and relocation, if necessary, of this product must be carried out by qualied personnel with

up-to-date safety and hygiene knowledge and practical experience, in accordance with current regulations.

IMPORTANT SAFETY INSTRUCTIONS...................................3-4

Intended Use.........................................................................3

Power Warning......................................................................3

CO2 Warning...........................................................................3

Water Notice..........................................................................3

Automatic Agitation................................................................4

PRE-INSTALLATION.................................................................4-5

Specications & Features......................................................4

General Systems Overview....................................................5

Pre-Installation Checklist........................................................5

INSTALLATION........................................................................6-12

Unpacking the Dispenser.......................................................6

Selecting/Preparing a Counter Location................................6

Installing an Icemaker............................................................7

Dispenser Installation..........................................................7-8

Connecting to Remote Dispenser..........................................9

Installing CO2 Supply..............................................................9

Dispenser Setup..............................................................10-11

Adding New Brand/Flavor Module.......................................12

CALIBRATION & MAINTENANCE.......................................13-15

Calibrating Plain/Carbonated Water Modules.................13-14

Calibrating Brand Syrup Modules...................................14-15

Calibrating Ambient Flavor Modules....................................15

FEATURES OF THE TWIN POUR DISPENSER..................16-19

System Settings...................................................................16

Time & Delay Features........................................................16

Lighting Features.................................................................17

Sold-Out Feature.................................................................17

Update Software..................................................................18

Update Brands/Flavors........................................................19

CLEANING AND SANITIZING..............................................20-24

General Information.............................................................20

Cleaning and Sanitizing Solutions.......................................20

Scheduled Maintenance/Cleaning.......................................21

Cleaning and Sanitizing Nozzles.........................................21

Cleaning and Sanitizing Ice Bin, Auger, and

Ice Chute.........................................................................22-23

Cleaning and Sanitizing Syrup Lines - Bag in Box..............23

Cleaning and Sanitizing Flavor Injector Lines.....................24

TROUBLESHOOTING..........................................................24-27

ILLUSTRATIONS AND PART LISTINGS..............................28-33

Graphics & Labels Assembly................................................28

Main Unit Assembly.............................................................29

Electrical Assembly..............................................................30

Unit Plumbing Diagram........................................................31

Unit Wiring Diagram - 115 Volt.............................................31

Control PCB Wiring Diagram - 115 Volt...............................32

Power Supply Wiring Diagram - 115 Volt.............................32

LED Lighting Conguration..................................................33

DIP Switch Legend..............................................................33

READ ALL SAFETY INSTRUCTIONS BEFORE USING THIS UNIT.

This manual contains important safety information and all applicable safety precautions must be observed. To reduce the risk of re,

electric shock, damage to the equipment or personal injury when using this unit all instructions/warnings on the product being used
must be followed:

! WARNING

Text following the Warning signal indicates a

hazardous situation, which if not avoided, will result
in death or serious injury. Be sure to read all Warning
statements before proceeding with the installation.

! CAUTION

Text following the Caution signal indicates a

hazardous situation, which if not avoided, could result
in death or serious injury. Be sure to read the Caution
statements before proceeding with the installation

2

! ATTENTION

Text following the Attention signal addresses a

situation that if not followed could potentially damage
the equipment. Be sure to read the Attention
statements before proceeding

NOTE

Text following the Note signal provides you with

information that may help you more e󰀨ectively perform

the installation procedures within this manual.
Disregarding information will not cause damage or
injury, however it may limit the performance of the
dispenser.

IMPORTANT SAFETY INSTRUCTIONS

! Intended Use

• The dispenser is for indoor use only

• This appliance is intended to be used in commercial
applications such as restaurants or similar.

• This appliance should not be used by children or

inrm persons without supervision.

• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety.

• This appliance can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and understand the hazards involved.

• Cleaning and user maintenance shall not be
performed by children without supervision.

• This unit is not a toy and children should be advised
not to play with the appliance.

• The min/max ambient operating temperature for the
dispenser is 40°F to 105°F (4°C to 41°C).

• Do not operate unit below minimum ambient operation
conditions.

• Should freezing occur, cease operation of the unit and
contact authorized service technician.

• The maximum tilt for safe operation is 5°.

• This appliance must be installed and serviced by a
professional.

5 Carbon Dioxide (CO2)

• WARNING: Carbon Dioxide (CO2) is a colorless,

noncombustible gas with a light pungent odor. High
percentages of CO2 may displace oxygen in the
blood.

• WARNING: Prolonged exposure to CO

Personnel exposed to high concentrations of CO2 gas
will experience tremors which are followed by a loss

of consciousness and su󰀨ocation.

• WARNING: If a CO

ventilate the contaminated area before attempting to
repair the leak.

gas leak is suspected, immediately

2

• WARNING: Strict attention must be observed in the

prevention of CO2 gas leaks in the entire CO2 and soft
drink system.

can be harmful.

2

F Power

• Follow all local electrical codes when making
connections.

• Check the dispenser name plate label, located behind
the splash plate, for the correct electrical
requirements of unit. DO NOT plug into a wall

electrical outlet unless the current shown on the serial
number plate agrees with local current available.

• Each dispenser must have a separate electrical
circuit.

• DO NOT use extension cords with this unit.

• DO NOT ‘gang’ together with other electrical

devices on the same outlet.

• WARNING: Always disconnect electrical power to the

unit to prevent personal injury before attempting any
internal maintenance.

• The resettable breaker switch should not be used as
a substitute for unplugging the dispenser from the
power source to service the unit.

• Only qualied personnel should service internal
components of electrical control housing.

• WARNING: Make sure that all water lines are tight and

units are dry before making any electrical connections

• If this dispenser is installed in an area that is
susceptible to ±10% variation of the nominal line
voltage, consider installing a surge protector or similar
protection device.

! Water Notice

• Provide an adequate, potable water supply. Water

pipe connections and xtures directly connected to

a potable water supply must be sized, installed, and
maintained according to federal, state, and local
codes.

• The water supply line must be at least a 3/8 inches
(9.525 mm) pipe with a minimum of 75 psi (0.516
MPa) line pressure, but not exceeding a maximum of
125 psi (0.862 MPa). Water pressure exceeding 125
psi (0.862 MPa) must be reduced to 125 psi (0.862
MPa).

• Use a lter in the water line to avoid equipment

damage and beverage o󰀨-taste. Check the water lter

periodically, as required by local conditions.

• CAUTION: The water supply must be protected by

means of an air gap, a back ow prevention
device (located upstream of the CO2 injection
system) or another approved method to comply with
NSF standards. A leaking inlet water check valve will

allow carbonated water to ow back through the pump
when it is shut o󰀨 and contaminate the water supply.

• CAUTION: Ensure the back ow prevention device

complies with ASSE and local standards. It is the
responsibility of the installer to ensure compliance.

3

! Automatic Agitation

• Units are equipped with an automatic agitation system and will activate unexpectedly.

• CAUTION: Do not place hands or foreign objects in the ice bin tank. Unplug the dispenser during servicing, cleaning, and

sanitizing.

• CAUTION: To avoid personal injury, do not attempt to lift the dispenser without assistance. For heavier dispensers, use a

mechanical lift.

PRE-INSTALLATION

Specications & Features

B

C

D

E

A

A. Top Cover
B. Merchandiser
C. Touchscreen Display
D. Splash Plate
E. Cup Rest/Drip Tray

DIMENSIONS

Width: 44.00 inches (1118 mm)

Depth: 31.13 inches (790.70 mm)
Height: 39.36 inches (999.74 mm)

WEIGHT

Shipping: 585 lbs (265 kg)

Operating (w/ Ice): 745 lbs (338 kg)
Ice Capacity: 312 lbs (142 kg)

ELECTRICAL

115 VAC / 60 Hz / 6.0 Amps

PLAIN WATER SUPPLY

Min Flowing Pressure: 75 psi (0.516 MPa)

This unit emits a sound pressure level below 70 dB

4

CARBONATED WATER SUPPLY

Min Flowing Pressure: 75 psi (0.516 MPa)
Max Static Pressure: 125 psi (0.862 MPa)

CARBON DIOXIDE (CO2) SUPPLY

Min Pressure: 70 psi (0.483 MPa)
Max Pressure: 80 psi (0.552 MPa)

FITTINGS

Carbonator Inlets: 3/8 inch barb

Plain Water Inlets: 3/8 inch barb
Brand Syrup Inlets: 3/8 inch barb
Ambient Flavor Inlets: 3/8 inch barb
CO2 Inlet: 3/8 inch barb
Carb Water Outlet: 3/8 inch barb
Plain Water Outlet: 3/8 inch barb

General System Overview

L

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I

J

A

C

D

B

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F FFFF FF

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FFFF FF

HG

H

HG

H

HG

H

HG

H

Syrup Line
CO2 Line
Plain Water Line
Carb Water Line

Drain Line

Electrical

110

N

A. Water Source
B. Water Booster
C. Floor Drain
D. Water Regulator
E. Remote Pump
F. Syrup Pump
G. BIB Container
H. Ambient BIB
Container
I. Dispenser
J. Icemaker (Opt)
K. Electrical Outlet
L. Remote Tower
M. CO2 Regulator
N. CO2 Source

Pre-Installation Checklist

TOOLS REQUIRED:

Oetiker Pliers

Tubing Cutters

Wrench

Slotted Screwdriver

Phillips Screwdriver

Drill

BIB SYSTEM:

BIB Rack

BIB Syrup Boxes

BIB Regulator Set

BIB Connectors

POST MIX ACCESSORIES:

High Pressure CO2 Regulator

Low Pressure CO2 Regulator
Manifold

CO2 Supply

Chain for CO2 Tank

Beverage Dispenser

Beverage Tubing

Oetiker Clamp Fittings

Water Booster (Lancer PN:
82-3401 or MC-163172

Water Regulator (supplied with
unit)

CONSIDER THE FOLLOWING
BEFORE INSTALLATION:

Location of Water Supply Lines

Location of Drain

Location of Electrical Outlet

Location of Heating and Air
Conditioning Ducts

Do you have enough space to
install the dispenser?

Is counter-top level?

Can the counter-top support the
weight of the dispenser? (Include
the weight of an ice machine plus
weight of ice, if necessary)

Is dispenser located away from
direct sunlight or overhead light­ing?

5

INSTALLATION

Read This Manual

This manual was developed by Lancer Corporation as a reference guide for the owner/operator and installer of this dispenser.
Please read this manual before installation and operation of this dispenser. Please see page 24 for troubleshooting or service
assistance. If the service cannot be corrected please call your Service Agent or Lancer Customer Service. Always have your model
and serial number available when you call.

Unpacking the Dispenser

1. Set shipping carton upright on the oor then cut package
banding straps and remove.

2. Open top of carton and remove interior packaging.

3. Lift carton up and o󰀨 of the unit.

4. Remove plywood shipping base from unit by moving unit so

that one side is o󰀨 the counter top or table allowing access

to screws on the bottom of the plywood shipping base.

NOTE

If unit is to be transported, it is advisable to leave the
unit secured to the plywood shipping base.

Selecting/Preparing a Counter Location

NOTE

The dispenser should only be installed in a location

where it can be overseen by trained personnel

1. Select a level, well ventilated location that is in close

proximity to a properly grounded electrical outlet, within ve

(5) feet (1.5 m) of a drain, a water supply that meets the

requirements shown in the Specications section found on

pages 4, and away from direct sunlight or overhead lighting.

2. Su󰀩cient clearance must be provided, if an ice maker is not

installed, to allow lling ice compartment from a ve gallon

bucket (a minimum of 16 inches is recommended).

3. The selected location should be able to support the weight of
the dispenser, ice and possibly an icemaker being installed
after counter cut out is made. Total weight (with icemaker) for
this unit could exceed 800 pounds (363.6kg).

NOTE

Lancer does NOT recommend the use of shaved or

ake ice in the dispenser.

4. Unit may be installed directly on counter-top or on legs. If
installed directly on the counter, unit must be sealed to the
counter-top with an FDA approved sealant. If an icemaker is
to be mounted on top of dispenser, do not install dispenser
on legs.

NOTE

NSF listed units must be sealed to the counter or use

legs provided.

5. Remove accessory kit and loose parts from ice compartment.

NOTE

Inspect unit for concealed damage. If evident, notify

delivering carrier and le a claim against the same.

6. If leg kit has been provided, assemble legs by tilting unit.

5. Select a location for the remote pump deck, syrup pumps,
CO2 t a n k , s y r u p c o n t a i n e r s , a n d w a t e r  l t e r ( r e c o m m e n d e d ) .
Please see General System Overview on page 5 for
reference.

6. Cut out required opening for the water, syrup, and CO2 lines
in the designated dispenser location.

Leveling the Dispenser:

In order to facilitate proper dispenser drainage, ensure

that the dispenser is level, front to back and side to

side. Place a level on the top of the rear edge of the
dispenser. The bubble must settle between the level
lines. Repeat this procedure for the remaining three
sides. Level unit if necessary. For optimum perfor­mance place the unit at a 0° tilt. The maximum tilt is 5°.

NOTE

To assure that beverage service is accessible to all

customers, Lancer recommends that counter height
and equipment selection be planned carefully. The
2010 ADA Standards for Accessible Design states that

the maximum reach height from the oor should be no

more than 48” if touch point is less than 10” from the
front of the counter, or a maximum of 46” if the touch
point is more than 10” and less than 27” from the front
of the counter. For more information about the
customer’s legal requirements for the accessibility of
installed equipment, refer to 2010 ADA Standards for
Accessible Design - http://www.ada.gov.

6

Installing an Icemaker (if necessary)

! ATTENTION

When installing an icemaker on the dispenser, use a

bin thermostat to control the ice level (see below). This
will prevent damage to the dispensing mechanism. The

bracket for mounting a thermostat is located in the ice

bin. During the automatic agitation cycle and while
dispensing ice, ensure there is adequate space
between the top of the ice level and the bottom of the

icemaker so the ice can move without obstruction.
Contact your icemaker manufacturer for information on

a suitable bin thermostat.

1. Install the icemaker per manufacturer specications. Points
of consideration include drainage, ventilation, and drop
zones.

2. An adapter plate is required when installing an icemaker.
Contact your Sales Representative or Lancer Customer
Service for more information.

3. A bin thermostat is required in order to control the level of
ice in the dispenser (Refer to ATTENTION). Contact your
icemaker manufacturer to obtain the correct bin thermostat.

4. Bin thermostat should be a minimum of 2” below the top
edge of the dispenser. The preferred location of the bin
thermostat is on the right side wall.

Attach Bin Stat Bracket As Shown Recommended Bin Stat Attachment

4”

Bulb Tube

! ATTENTION

Failure to use an ice bin thermostat will not only void
your IBD’s warranty but will result in the inability to
control the level of ice in the ice bin which can cause
damage to your dispenser.

5. Ensure the icemaker is installed properly to allow for removal
of the Merchandiser.

6. Ensure manual ll is accessible.

7. Clean and maintain icemaker per manufacturer’s instructions.

NOTE

If installing a Scotsman

recommends setting the auto agitation time to every
60 minutes. To adjust the agitation time, set the dip
switches located in the control box behind the
merchandiser. See the DIP Switch Legend diagram on
page 31 of this manual for reference.

®

Pellet icemaker, Lancer

Dispenser Installation

NOTE

The installation, and relocation if necessary, must

be carried out by qualied personnel with up-to-date
knowledge and practical experience, in accordance

with current regulations.

1. To remove the merchandiser, rst detach the left and right
side from the connection tabs behind the merchandiser, by
pulling away from the unit.

A

B

A. Merchandiser
B. Splash Plate

2. Rotate the merchandiser, away from the unit, from the
bottom then lift the merchandiser straight up to detach from
the top of the ice bin and remove from the unit.

3. Twist/Rotate the ADA panel, located on the unit’s splash
plate, in a counterclockwise direction up to a 45° angle.

4. Carefully pull ADA panel and electric wire harness from the
unit’s splash plate, until the harness connector is visible.

5. Disconnect ADA harness and remove from the unit. Repeat
Steps 3-4 for second ADA panel.

6. Remove the splash plate and drip tray.

7. Route appropriate tubing from the water source to the water
inlet at the remote pump deck.

8. If necessary, install water booster (Lancer PN MC-163172)
between water supply and the remote pump deck.

7

9. Using tubing cutters, cut the water line and install U-tting
then route appropriate tubing from the U-tting to the plain

water inlet at the unit.

A. Line to Water Source

D

C

B. U-Fitting
C. Line to Remote Pump Deck
D. Line to Plain Water Inlet

A

13. Route appropriate tubing from the CO2 source location to the
CO2 inlet on the unit and connect tubing to inlet.

A

B

10. Route appropriate tubing from the remote pump deck outlet
to the carbonated water inlet at unit.

C

A

A. Remote Pump Deck
B. Pump Inlet
C. Pump Outlet
D. Line to Carb Inlet

D

B

11. Install a shut-o󰀨 valve in the water line feeding the remote
pump deck as well as the water line feeding the plain water
inlet.

12. Route appropriate tubing from the syrup pump location to the
syrup inlets and connect tubing to all syrup inlets.

B

A. CO2 Inlet

C

14. Route the power supply cord to a grounded electrical outlet
of the proper voltage and amperage rating.

D

B. Drain Outlet
C. Plain Water Out
D. Carb Water Out

F WARNING

DO NOT PLUG UNIT INTO GROUNDED ELECTRICAL

OUTLET AT THIS TIME. Make sure that all water lines
are tight and unit is dry before making any electrical

connections

15. Route both drain hoses from designated open type drain

to both ttings on Drip Tray and connect hose to ttings. (if

applicable)

! CAUTION

Drain line must be insulated with a closed cell

insulation. Insulation must cover the entire length of

the drain hose, including ttings. The drain should be

installed in such a manner that water does not collect
in sags or other low points, as condensation will form.

C

A

B

NOTE

See Plumbing Diagrams on the front of the unit or on

page 31 for reference.

8

A. Oetiker Pliers
B. Tubing
C. Syrup/Water
Inlet

! ATTENTION

Pouring hot water into drain may cause the Drain Tube

to collapse. Allow only luke warm or cold water to enter

Drain Tube. Pouring co󰀨ee tea and similar substances
into drain may cause the Drain Tube to become clogged

with co󰀨ee or tea grounds, or other solid particles.

16. Reattach Drip Tray and Cup Rest to unit. (if applicable)

NOTE

When installing the drip tray, make sure both of the

cold plate drain hoses are lined up to the openings in
the drip tray. Make sure the end of the hose rests at
least a half of an inch over the edge of the opening to
ensure proper drainage of the cold plate.

Connecting to Remote Dispenser (if necessary)

NOTE

This unit has the ability to supply a remote dispenser

with chilled water and carbonated water lines. Please

see the manufacturer’s specications and instructions

for installation of the remote dispenser. The following
are the instructions for plumbing the water lines to the
remote dispenser.

1. Connect appropriate tubing to the carbonated water outlet on
the right side of the unit and route to the carbonated water
inlet on the remote dispenser.

Installing CO2 Supply

1. Connect high pressure CO2 regulator assembly to CO2
cylinder or bulk system.

! ATTENTION

Before installing regulator, assure that a seal (washer

or o-ring) is present in regulator attachment nut.

A

C

NOTE

See Plumbing Diagrams on the front of the unit or on

page 31 for reference.

2. Connect appropriate tubing to the plain water outlet on the
right side of the unit and route to the plain water inlet on the
remote dispenser.

NOTE

Water lines feeding the remote dispenser must be

insulated.

! ATTENTION

A dedicated CO2 regulator is required to supply the CO2

inlet at the unit as well as to all syrup pumps.

4. Connect tubing routed from the CO2 inlet at the unit to one of
the low pressure CO2 regulator manifold outlets.

5. Connect tubing routed from the tee at the syrup pumps to the
second low pressure regulator.

B

A. CO2 Regulator

- Thread regulator nut on to tank, then
tighten nut with wrench

2. Connect a 3/8” nut, stem and seal to CO2 regulator outlet.

A. CO2 Regulator
B. Wrench
C. 3/8” nut, Stem
D. CO2 Supply

B

B. Outlet
C. Wrench
D. CO2 Supply

A

D

D

C

D

A

6. Using a wrench, loosen lock nut on the regulator adjustment
screw of the high pressure CO2 regulator connected to the
source, then using a screwdriver back out lock nut screw all
the way.

B

A. Line to Dispenser
B. Line to Syrup Pumps
C. Line to CO2 Regulator
D. CO2 Regulator Manifold

! WARNING

DO NOT TURN ON CO2 SUPPLY AT THIS TIME

A. CO2 Regulator

A

B. Screwdriver
C. Regulator Adjustment Screw

B

3. Route appropriate tubing from the low pressure CO2
regulator manifold location to the 3/8” nut, stem on the high
pressure CO2 regulator attached to source and connect
tubing.

C

C

7. Repeat Step 6 for both low pressure CO2 regulators on the
regulator manifold routed to the unit and the syrup pumps.

9

Dispenser Setup

1. Turn on water source.

2. Open the pressure relief valve located on the front of the

unit, by ipping up on the valve cap lever. Hold open until
water ows from the relief valve then close (ip down) the

relief valve.

A. Pressure Relief
Valve
B. CO2 Inlet
C. Plain Water Out
D. Carb Water Out

A

D

B

C

3. Verify all Bag-In-Box contains syrup and check all
connections for leaks.

4. Place enough ice in the ice bin to ll approximately 1/2 of the
bin before plugging in the unit.

5. Connect unit power cord to grounded electrical outlet.

F WARNING

The dispenser must be properly electrically grounded

to avoid serious injury or fatal electrical shock. The

power cord has a three-prong grounded plug. If a
three-hole grounded electrical outlet is not available,
use an approved method to ground the unit. Follow

all local electrical codes when making connections.

Each dispenser must have a separate electrical circuit.
Do not use extension cords. Do not connect multiple
electrical devices on the same outlet.

7. Test the motor operation by pushing both ice chute levers
until agitator motor begins to turn.

8. If necessary, turn on the left and right screen by pressing

the screen on/o󰀨 toggle buttons on the left side of the unit

electrical box.

9. If necessary, turn either the left or the right keyswitch to the
enabled position.

NOTE

To disable the unit, both keyswitches must be in the

Disabled position. To enable the dispenser, only one

keyswitch needs to be in the Enabled position.

10. Once the screen has booted up, access the service menu by

placing your nger at the right side edge of the screen.

11. In one swift, uid motion slide your nger along the center
of the screen to the left till you reach the left edge of the

screen, then hold your nger to the screen for a minimum of

four (4) seconds.

6. Turn on the power to the dispenser by pressing the on/o󰀨
toggle button on the right side of the unit electrical box.

A

10

A. Dispenser Power

On/O

12. After you have held your nger for a minimum of four (4)
seconds, tap all four corners of the screen in any order.

13. A keypad will appear, enter the designated pin number to
access the service menu.

14. For manager’s access to the service menu, repeat steps 11 ­12 and enter the manager’s pin number (6655).

NOTE

The manager’s access to the service menu allows
access to the Lighting screen (see page 17), the Sold
Out screen (See page 17), and the Time & Delays
screen (See page 16).

15. For access to only the Sold Out Menu, repeat steps 11 - 12
and enter the Sold Out pin (963.).

16. From the service menu press the Maintenance button.

17. Press the Purge tab on the far left side of the screen.

18. Scroll down to the water modules and press the Purge
buttons for both the plain water and the carbonated water
modules.

19. Once a steady ow of water is achieved, press the Purge
button again to deactivate the modules.

20. Repeat steps 10 - 18 for the second screen.

21. Make sure the pump deck is turned OFF before turning on
CO2.

22. Turn on CO2 at the source then, using a screwdriver, adjust
the high pressure regulator at the source to 110 psi (0.758
MPa) then tighten locknut with wrench.

B

A. Regulator Adjustment Screw
B. Adjust to 110 psi (0.758 MPa)
C. Wrench

A

C

23. Adjust both of the low pressure regulators on the regulator
manifold to 75 psi (0.517 MPa) then tighten locknut with
wrench.

24. Activate each valve until gas-out.

25. Plug in the remote carbonator pump deck, if not already
done so, and turn the switch to the ON position.

26. Activate each valve until the carbonator pump comes on.

Release the button, allow carbonator to ll and stop. Repeat
this process until a steady ow of carbonated water is

achieved.

NOTE

Once the purge is activated, it will continue to dispense

product until it is deactivated. To deactivate the purge,
simply press the Purge button again. Up to four
modules can be purged at one time. Once four modules
are selected, all other modules are grayed out and
cannot be selected.

NOTE

The pump deck has a 3 minute timeout feature. If the
timeout occurs, turn the deck OFF then ON by ipping

the switch on the control box.

NOTE

To check for CO2 leaks, close the valve on the CO2

cylinder and observe if the pressure to the system

drops with the cylinder valve closed for ve minutes.
Open the cylinder valve after check.

27. Activate each valve to purge air from the syrup lines.

11

Adding New Brand/Flavor Module

1. In order to add a new brand or avor module, the module
must rst be activated.

2. From the Service menu, press the Valve Conguration
button.

3. From the Valve Conguration menu, press the Congure tab
on the far left side of the screen.

4. Press the Congure button under any brand or avor

module to open its Conguration Page.

NOTE

Each brand has a default water type and ratio already

set when they are selected. The water type and ratio
can be adjusted if necessary, however, adjusting the
ratio here is purely representational and does not

set the ratio for the nished drink. Adjust the ratio by

selecting the Ice or No Ice ratio using the buttons in the
upper right corner of the screen, or by manually
adjusting the ratio by tapping the number and entering

the new value on the keypad.

6. Once a brand/avor has been selected to a corresponding
module, press the Valve Conguration button to return to the

Valve Conguration Screen.

7. Repeat Steps 4 and 5 for any of the other brand or avor
modules.

8. Press the Menu button to return to the Service menu.

5. Select a new brand from the available Brands Library tabs
on the left side of the screen.

9. From the Service Menu, press the Maintenance button.

10. Press the Purge tab on the far left side of the screen.

11. Purge any new brand or avor module until there is a steady

ow of syrup. (See previous page)

12. Press the Menu button to return to the Service Menu.

13. Repeat steps 1 - 12 for the second screen.

12

CALIBRATION & MAINTENANCE

Calibrating Plain/Carbonated Water Modules

1. Access the Service menu (See page 7) and press the
Maintenance button.

2. Remove the two thumb screws connecting the plastic screen
housing to the unit.

B

A

3. While holding the plastic screen housing, tilt the housing
forward until the housing disengages from the unit.

A. Screen Housing
B. Thumb Screw

5. Using the keypad, enter a water ow rate value of 1.25 oz/
sec.

6. Set the Timer to the ON position and select ounces (oz) as
the desired unit of measurement.

7. Using the keypad, enter a specic volume to be dispensed
based on the size of the graduated cylinder being used to
calibrate the plain water module.

NOTE

The larger the volume dispensed, the more accurate
the results.

8. With a graduated cylinder placed in a position below the
nozzle, press the Start Purge button. The unit will dispense
the volume designated in the previous step.

9. Examine the dispensed volume in the graduated cylinder. If
the dispensed volume does not match the value entered on
the screen in step 7, use a screwdriver to adjust the
plain water ow control. (See Plumbing Diagram on page 17
for reference).

A A. Tilt Screen Housing

4. While holding the screen housing, press the Calibrate tab on
the far left side of the screen and press the Calibrate button
for the plain water module.

C

A

Increase Decrease

A. Flow Control

D

10. Repeat steps 8 and 9 until the designated volume is
achieved.

11. Repeat steps 5 - 10 for the carbonated water module.

B

B. Valve Retainer
C. Solenoid
D. Valve Body

13

12. To re-attach the screen housing, rst align the screen
housing with the connection tabs on the unit, then rotate the
housing down until the connection tabs engage.

NOTE

Make sure both of the connection tabs are disengaged

in the open position before attempting to re-connect
the screen housing. Use a screw driver to open the
connection tabs if necessary.

13. Re-connect the two thumb screws removed in Step 2.

14. Repeat steps 1 -13 for the second screen.

A

Calibrating Brand Syrup Modules

NOTE

Ensure there is ice on the cold plate and the lines are

cold before attempting to set the ow rates on the
valves. The drink temperature should be no higher
than 40°F (4.4°C) when ow rates are set.

1. From the Service menu, press the Maintenance button.

2. Remove the two thumb screws connecting the plastic screen
housing to the unit (See page 9).

3. While holding the plastic screen housing, tilt the housing
forward until the housing disengages from the unit (See
page 9).

4. While holding the screen housing, press the Calibrate tab on
the far left side of the screen and press the Calibrate button

for the rst brand syrup module.

NOTE

The water ow rate should be set from the calibration

of the carbonated/plain water modules in the previous
section and the ratio should be determined from when
the brand was congured. (See page 12, Adding New
Brand/Flavor Module)

A

6. Using the keypad, enter in a time of 4 seconds as the preset
dispensing time.

A. Clip in Open Position

NOTE

The nished drink ow rate was set to 1.5 oz/sec, which
makes the nished syrup ow rate 0.25 oz/s. In 4

seconds, the volume of syrup that should be dispensed
is 1.00 oz.

7. With the graduated cylinder placed in a position below the
nozzle, press the Start Dispense button. The unit will
dispense the designated syrup for 4 seconds.

8. Examine the dispensed volume in the graduated cylinder.
If the dispensed volume does not match the value of 1.00

oz, use a screwdriver to adjust the brand syrup ow control.

(See Plumbing Diagram on page 17 for reference).

5. Set the Timer to the ON position and select seconds (s) as
the desired unit of measurement.

14

C

A

Increase Decrease

A. Flow Control

D

B

B. Valve Retainer
C. Solenoid
D. Valve Body

9. Repeat steps 7 and 8 until the designated volume of 1.00
ounce is achieved.

10. Repeat steps 4 - 9 for the remaining brand syrup modules.

11. To re-attach the screen housing, rst align the screen
housing with the connection tabs on the unit, then rotate the
housing down until the connection tabs engage.

Calibrating Ambient Flavor Modules

NOTE

Make sure both of the connection tabs are disengaged

in the open position before attempting to re-connect
the screen housing. Use a screw driver to open the
connection tabs if necessary.

12. Re-connect the two thumb screws removed in Step 2.

13. Repeat steps 1 -12 for the second screen.

1. Access the Service menu (See page 7) and press the
Maintenance button.

2. Remove the two thumb screws connecting the plastic screen
housing to the unit (See page 9).

3. While holding the plastic screen housing, tilt the housing
forward until the housing disengages from the unit (See
page 9).

4. While holding the screen housing, press the Calibrate tab on
the far left side of the screen and press the Calibrate button

for any designated avor module.

5. Using the keypad, enter a ow rate value of 0.062 oz/sec.

6. Set the Timer to the ON position and select ounces (oz) as
the desired unit of measurement.

NOTE

The larger the volume dispensed, the more accurate
the results.

8. With the graduated cylinder placed in a position below the
nozzle, press the Start Purge button. The unit will dispense
the volume designated in the previous step.

9. Examine the dispensed volume in the graduated cylinder. If
the dispensed volume does not match the value entered on
the screen in step 7, use a screwdriver to adjust the

carbonated water ow control. (See Plumbing Diagram on

page 17 for reference).

C

A

Increase Decrease

A. Flow Control

D

B

B. Valve Retainer
C. Solenoid
D. Valve Body

7. Using the keypad, enter a specic volume to be dispensed
based on the size of the graduated cylinder being used to

calibrate the avor module.

10. Repeat steps 8 and 9 if any more bonus avor ow
adjustment is necessary.

11. Repeat steps 4 - 10 for any remaining bonus avor module.

12. To re-attach the screen housing, rst align the screen
housing with the connection tabs on the unit, then rotate the
housing down until the connection tabs engage.

NOTE

Make sure both of the connection tabs are disengaged

in the open position before attempting to re-connect
the screen housing. Use a screw driver to open the
connection tabs if necessary.

13. Re-connect the two thumb screws removed in Step 2.

14. Repeat steps 1 -13 for the second screen.

15

FEATURES OF THE TWIN POUR DISPENSER

System Settings

1. From the Service menu, press the System button. 3. Press the Enabled button, below the “Enable Flavor Shots”

heading, to have the ability to pour avor shots from the

main screen.

2. Press the Enabled button, below the “Enable Water
Dispenses” heading, to have the ability to pour plain/
carbonated water from the main screen. 4. Press the Enabled button, below the “Show Nutrition”

heading, to have the ability to display a selected brands
nutrition information (if available).

5. When enabled, press and hold the Info button from a
selected brands pour screen to display the nutrition
information.

Time & Delay Features

1. From the Service Menu, press the Time & Delays button to

access the Time & Delays Menu.

2. Enable or Disable any of the three (3) time & delay functions
by tapping underneath their designated function names:
Brand Timeout, Screen Saver, and Sleep.

NOTE

Brand Timeout - the amount of time for a selected
brand on the Pour Screen to be deselected after inac­tivity

Screen Saver - the amount of time for the screen saver
to be initiated after inactivity

Sleep - the amount of time for the unit to enter Sleep
Mode (see page 4) after inactivity.

Dispense Timeout - the amount of time a valve will pour

before automatic shuto󰀨.

3. Adjust the Frequency and Units of Time by selecting their

corresponding elds.

16

Lighting Features

1. From the Service menu, press the Lighting button.

2. From this menu, the user can adjust the Nozzle Light when
the unit is dispensing and when the unit is not dispensing
(Idle).

Sold-Out Feature

1. From the Service Menu, press the Sold Out button.

2. Manually adjust specic brands to read Ready, Out, or Auto

NOTE

Ready - signies there is available product and the

valve will dispense when activated

Out - signies there is no available product or there is

a problem with the specied brand and will dispense

when activated.

Auto - signies that the congured Sold Out Sensor

controls whether the brand can be dispensed. This
feature requires an optional sold out sensor kit, does
not come standard, and is available for up to ten
(10) brands at one time. The following is a set of
instructions on how to set up this feature. If no sold out
sensor is assigned then the Auto feature acts the same
as the Ready feature.

4. To add the Auto Sold Out feature to a specic brand, press
and hold one of the Sold Out Sensors and drag them to a
corresponding brand.

NOTE

This feature will automatically shut-o󰀨 the pump for

that specic brand when there is no product to be
dispensed. This feature only comes into e󰀨ect when

the corresponding brand is changed to “Auto” in the
Sold-Out menu.

NOTE

If a Sold Out Sensor is utilized for the CO2 low section

then a CO2 Low Pressure Indicator will appear when­ever the unit or a valve is not receiving enough CO2.

3. From the Service Menu, press the Valve Conguration
button.

5. Press the Menu button to return to the Service Menu.

17

Update Software

1. Load the .update le on to any blank USB as shown in the
image below.

2. Plug the USB into the port on the side of the PCB controller
box, located in the upper left corner of the front of the unit.

4. In the “Update from USB” section, press the Software button.

5. Verify that the correct update is displayed on the screen then
press Start Update.

NOTE

The screen will automatically conduct a power cycle
once the update is complete. Wait at least ten (10)
seconds before accessing the Service Menu once the
power cycle is complete.

6. Repeat Steps 2 - 5 for the right side PCB and screen.

A

A. USB Port

3. Access the Service menu on the left side screen and press
the Data Management button.

18

Update Brands/Flavors

1. Create a USB drive with the updated .brand le in a folder
named “brands” as shown in the image below.

2. Plug the USB into the port on the side of the PCB controller
box, located in the upper left corner of the front of the unit.

4. In the “Update from USB” section, press the Brands button.

NOTE

There will be a check mark next to the Brands button if

the USB drive has the brand les in the correct place.

5. Once the Brands button turns green then the updated brands
will be available.

A

A. USB Port

3. Access the Service menu on the left side screen and press
the Data Management button.

6. Repeat Steps 2 - 5 for the right side PCB and screen.

NOTE

To upload new avors to the TwinPour, create the
avor.brand le and put into a folder named “avors”,

then repeat steps 2-6.

19

CLEANING AND SANITIZING

General Information

• Lancer equipment (new or reconditioned) is shipped from the factory cleaned and sanitized in accordance with NSF guidelines.
The operator of the equipment must provide continuous maintenance as required by this manual and/or state and local health
department guidelines to ensure proper operation and sanitation requirements are maintained.

NOTE

The cleaning procedures provided herein pertain to the Lancer equipment identied by this manual. If other equipment

is being cleaned, follow the guidelines established by the manufacturer for that equipment.

• Cleaning should be accomplished only by trained personnel. Sanitary gloves are to be used during cleaning operations. Applicable
safety precautions must be observed. Instruction warnings on the product being used must be followed.

! ATTENTION

• Use sanitary gloves when cleaning the unit and observe all applicable safety precautions.

• DO NOT use a water jet to clean or sanitize the unit.

• DO NOT disconnect water lines when cleaning and sanitizing syrup lines, to avoid contamination.

• DO NOT use strong bleaches or detergents; These can discolor and corrode various materials.

• DO NOT use metal scrapers, sharp objects, steel wool, scouring pads, abrasives, or solvents on the dispenser.

• DO NOT use hot water above 140° F (60° C). This can damage the dispenser.

• DO NOT spill sanitizing solution on any circuit boards. Insure all sanitizing solution is removed from the system.

Cleaning and Sanitizing Solutions

Cleaning Solution

Mix a mild, non-abrasive detergent (e.g. Sodium Laureth Sulfate,
dish soap) with clean, potable water at a temperature of 90°F to
110°F (32°C to 43°C). The mixture ratio is one ounce of

cleaner to two gallons of water. Prepare a minimum of ve

gallons of cleaning solution. Do not use abrasive cleaners or
solvents because they can cause permanent damage to the unit.
Ensure rinsing is thorough, using clean, potable water at a
temperature of 90°F to 110°F. Extended lengths of product lines
may require additional cleaning solution.

Sanitizing Solution

Prepare the sanitizing solution in accordance with the
manufacturer’s written recommendations and safety guidelines.
The type and concentration of sanitizing agent recommended in
the instructions by the manufacturer shall comply with 40 CFR

§180.940. The solution must provide 200 parts per million (PPM)

chlorine (e.g. Sodium Hypochlorite or bleach) and a minimum of

ve gallons of sanitizing solution should be prepared.

Nozzle Sanitizing Solution

Prepare a chlorine solution (less than pH 7.0) containing 50 PPM
chlorine with clean, potable water at a temperature of 90 – 110°F.
Any sanitizing solution may be used as long as it is prepared
according to manufacturer’s recommendations and safety
guidelines, and provides 50 PPM chlorine.

Integrity of Plastic Finish

While caring for your unit, please note that there may be some
cleaners that may compromise the integrity of the powder coated

nish. The recommended method for cleaning the powder coated

surface is to use warm water and a mild soap such as Windex,
Dawn, 409, etc. Certain chemical cleaners such as Acetone,
Mineral Spirits, or Lacquer thinners could cause aesthetic
damage. Thoroughly rinse with water after cleaning the surface.

Other Supplies Needed:

1. Clean cloth towels

2. Bucket

3. Extra nozzle

4. Sanitary gloves

5. Small brush (PN 22-0017)

20

Scheduled Maintenance/Cleaning

As Needed

Daily

Monthly

Every Six Months

• Keep exterior surfaces of unit clean using a clean, damp cloth.

• Using the cleaning solution, clean top cover and all exterior stainless steel surfaces.

• Clean exterior of dispensing valves and ice chute.

• Remove cup rest then clean the drip tray and cup rest. Replace cup rest when nished.

• Wipe clean all splash areas using a damp cloth soaked in cleaning solution.

• Clean beverage nozzles as specied by the section “Cleaning and Sanitizing Nozzles”.

• Clean the ice bin, auger, and ice chute assembly as specied by the section “Cleaning and Sanitizing
Ice Bin, Auger, and Ice Chute” on page 22.

• Clean the syrup lines as specied by the section “Cleaning and Sanitizing Syrup Lines - Bag in Box” on
page 23.

• Pull out unit (if applicable) and clean behind and underneath. Check for any loose components or
noises.

Cleaning and Sanitizing Nozzles

1. Prepare the nozzle sanitizing solution as described on page

20.

2. Turn the left and right key switches to deactivate valves and
avoid accidental dispense while the nozzles are exposed.

3. Remove the outer nozzle by twisting clockwise and pulling
downward.

! ATTENTION

DO NOT attempt to activate any valves while the outer

nozzle is removed.

A

4. Using the nozzle brush provided in the installation kit and the
cleaning solution described on page 20, clean the outer
nozzle of any residual syrup.

5. Rinse the outer nozzle with clean, potable water then soak in
the nozzle sanitizing solution prepared in step 1.

6. While the outer nozzle is in the sanitizing solution, using the
nozzle brush, dip the brush in the nozzle sanitizing solution
and thoroughly brush the bottom of the inner nozzle body.

7. Rinse the brush in warm 90° – 110°F (32.2°– 43.3°C), clean
potable water and brush the bottom of the inner nozzle body
once more WITHOUT the sanitizing solution.

8. After the outer nozzle has soaked for fteen (15) minutes,
rinse in warm 90° – 110°F (32.2°– 43.3°C), clean potable
water for a minimum of twenty (20) seconds ensuring all
surfaces of the nozzle have been thoroughly rinsed.

9. Allow outer nozzle to air dry (to expedite drying, forced
convection is recommended).

10. Reinstall the outer nozzle to the unit.

11. Repeat Steps 3 - 10 for the second nozzle.

12. Return the left and right key switches to active valves.

A. Nozzle

21

Cleaning and Sanitizing Ice Bin, Auger, and Ice Chute

NOTE

It is recommended to perform this procedure monthly,
or more often if desired. Use the cleaning solution
described above. An alternate solution of one part
water to one part vinegar may be used to remove water
spots and calcium deposits.

NOTE

Refer to the Automatic Agitation Warning on page 3.

1. Disconnect power to the dispenser

2. Remove the Merchandiser and Top Cover.

3. Remove Ice Chute Lever, then remove Splash Plate
Assembly by lifting it up and out from the dispenser face.

NOTE

Always remove the ice chute lever before removing the
splash plate.

4. Remove or melt out any remaining ice from the ice bin.

5. Disconnect the lower, horizontal LED light bar and remove
from unit.

6. Disconnect the two vertical LED light bars on either side and
remove from unit. See LED Lighting Conguration diagram
on page 33 for reference.

7. Use a screwdriver to remove the Auger Motor shaft cover.

8. Remove the “C” clip from the Auger Motor Shaft.

10. Remove the four (4) screws from the bracket holding the

Auger Motor, avor injector bracket, and LED light bracket.

B

A

A. Auger Motor
B. Remove Screws

11. Slide the Motor and Mounting Plate Assembly o󰀨 of the
Auger Shaft.

C

A

A

B

C

9. Disconnect the Auger Motor wire harness from junction box.

A. Auger Motor Shaft
B. “C” Clip
C. Ice Chute

B

12. Remove the Auger Motor Shaft Key and set aside.

13. Remove the second clip from the Auger Shaft.

14. Disconnect the Ice Chute wire harness from the junction box.

15. Disconnect the solenoid from Ice Chute link by pushing pin
through shaft until link is free. (Pin shown in out position)

A

B

16. Remove the Ice Chute Assembly by removing four (4)
screws that secure to unit and set aside.

A. Auger Motor
B. Auger Shaft
C. Solenoid

C

A. Solenoid
B. Solenoid Pin
C. Ice Chute Link

22

17. Remove Auger by pulling straight out from unit and set aside.

B

A

A. Auger Motor
B. Remove Screws

18. Repeat Steps 7 - 17 for second Auger Motor Assembly.

19. Remove Agitator Clip and Pin from Agitator bar in Ice Bin.

B

C

20. Remove the Agitator bar and Hub from the Ice Bin.

21. Repeat Steps 19 - 20 for second Agitator bar.

22. Remove the plastic Ice Shroud by “pinching” in the center
and rotating out.

23. Using the Cleaning Solution (page 20) and a clean cloth or
soft brush, clean the Ice Chute Assembly, Ice Shroud, Auger,
all sides of the Ice Bin, and surface of the aluminum casting.

24. Using the Cleaning Solution and the sponge brush provided,
clean all interior surfaces of the ice chute and the ice chute
feed through.

25. Using hot water, thoroughly rinse away the cleaning solution.

26. Wearing sanitary gloves, use a clean cloth or towel and the
Sanitizing Solution (page 20) to wash all surfaces of
removable parts, sides of the Ice Bin, and surface of the
aluminum casting.

27. Using the Sanitizing Solution and the sponge brush
provided, clean all interior surfaces of the ice chute and the
ice chute feed through.

28. Wearing sanitary gloves, reassemble all removable parts.
Ensure agitator clip is locked.

29. Fill unit with ice and replace Top Cover.

30. Reconnect dispenser to power source.

A

A. Agitator Clip/Pin
B. Hub
C. Agitator Bar

Cleaning and Sanitizing Syrup Lines - Bag in Box

1. Disconnect the syrup lines from BIB’s

2. Place syrup lines, with BIB connectors, in a bucket of warm
water.

3. Activate each valve to ll the lines with warm water and ush
out syrup remaining in the lines.

4. Prepare Cleaning Solution described above.

5. Place syrup lines, with BIB connectors, into cleaning
solution.

6. Activate each valve until lines are lled with cleaning
solution then let stand for ten (10) minutes.

7. Flush out cleaning solution from the syrup lines using clean,
warm water.

8. Prepare Sanitizing Solution described above.

9. Place syrup lines into sanitizing solution and activate each

valve to ll lines with sanitizer. Let sit for ten (10) minutes.

10. Reconnect syrup lines to BIB’s and draw drinks to ush
solution from the dispenser.

11. Taste the drink to verify that there is no o󰀨-taste. If o󰀨-taste

is found, ush syrup system again.

! CAUTION

Following sanitation, rinse with end-use product until

there is no aftertaste. Do not use a fresh water rinse.
This is a NSF requirement. Residual sanitizing solution
left in the system creates a health hazard.

23

Cleaning and Sanitizing Flavor Injector Lines

1. Disconnect the each avor injector line from their bag-in-box
containers.

2. Place avor injector lines, with BIB connectors, in a bucket of
warm water.

3. Activate each avor injector line to ll the with warm water

and ush out any syrup remaining in the lines.

4. Prepare Cleaning Solution described on page 20.

5. Place avor injector lines, with BIB connectors, into
cleaning solution.

6. Activate each avor injector line until lines are lled with
cleaning solution then let stand for ten (10) minutes.

7. Flush out cleaning solution from the avor injector lines using
clean, warm water.

8. Prepare Sanitizing Solution described on page 18.

9. Place avor lines into sanitizing solution and activate each

line to ll with sanitizer. Let sit for ten (10) minutes.

10. Reconnect syrup lines to bag-in-box container and draw

drinks to ush solution from the dispenser.

11. Taste the drink to verify that there is no o󰀨-taste. If o󰀨-taste
is found, ush syrup system again.

! CAUTION

Following sanitation, rinse with end-use product until

there is no aftertaste. Do not use a fresh water rinse.
This is a NSF requirement. Residual sanitizing solution
left in the system creates a health hazard.

TROUBLESHOOTING

Valve, Syrup/Flavor Line Troubleshooting

TROUBLE CAUSE REMEDY

No product when switch
is activated.

1. Malfunctioning switch assembly.

2. No power to dispenser.

3. Malfunctioning power supply.

4. Malfunctioning PCB board.

5. Keyswitch is o󰀨 or keyswitch harness is
disconnected.

6. Malfunctioning switch assembly.

7. Malfunctioning LFCV valve module.

1. Replace switch assembly.

2. Check internal breaker and incoming power.

3. Check voltage to power supply. Check fuses.

4. Replace PCB board.

5. Turn keyswitch on and/or reconnect keyswitch
harness.

6. Replace switch assembly.

7. Replace module.

Water in ice bin. 1. Coldplate drain is obstructed. 1. Remove splash plate and drip tray to obtain

access to drain tubes and clear accordingly.

Water leakage around
nozzle.

Miscellaneous leakage. 1. Gap between parts.

Insu󰀩cient soda ow

(carbonated drinks).

1. Damaged or improperly installed o-ring on
nozzle.

2. Damaged or improperly installed o-rings.

1. Insu󰀩cient CO2 supply pressure.

2. Shuto󰀨 on mounting block is not fully open.

3. Foreign debris in soda ow control.

1. If damaged, replace. If improperly installed,
adjust.

1. Tighten appropriate retaining screws.

2. Replace or adjust appropriate o-rings.

1. Verify incoming CO2 pressure is between 70 psi
(0.483 MPa) and 80 psi (0.552 MPa)

2. Open shuto󰀨 fully.

3. Remove soda ow control from valve and clean
out any foreign material to ensure smooth
spool movement.

24

TROUBLE CAUSE REMEDY

Insu󰀩cient water ow

(plain water drinks).

Erratic ratio. 1. Incoming water and/or syrup supply not at

Insu󰀩cient syrup ow. 1. Insu󰀩cient CO2 pressure to BIB pumps.

1. Insu󰀩cient incoming supply pressure.

2. Shuto󰀨 on mounting block not fully open.

3. Foreign debris in water ow control.

4. Water ltration problem.

minimum owing pressure.

2. Foreign debris in water and/or syrup ow
control.

3. CO2 regulator malfunction.

2. Shuto󰀨 on mounting block not fully open.

3. Foreign debris in syrup ow control.

4. Defective BIB pump.

1. Verify incoming supply water pressure to plain
water inlet is a minimum of 75 psi (0.516 MPa)
and a maximum of 125 psi (0.862 MPa).

2. Open shuto󰀨 fully.

3. Remove water ow control from valve and
clean out any foreign material to ensure
smooth spool movement.

4. Service water system as required.

1. Check pressure and adjust.

2. Remove ow control from suspected valve
and clean out any foreign material to ensure
smooth spool movement.

3. Repair or replace CO2 regulator.

1. Adjust CO2 pressure to BIB pumps to 80 psi
(0.552 MPa) (min. 70 psi (0.483 MPa). Do not
exceed manufacturer’s recommendations.

2. Open shuto󰀨 fully.

3. Remove syrup ow control from valve and
clean out any foreign material to ensure
smooth spool movement.

4. Replace pump.

Valve will not shut o󰀨. 1. Debris in paddle arms.

2. Solenoid plunger sticking.

Water continually
leaking at connections.

Water only dispensed,
no syrup. Or syrup only
dispensed, no water.

Syrup only dispensed.
No water, but CO2 gas
dispensed with syrup.

1. Loose water connections.

2. Flare seal washer leaks.

1. Syrup BIB empty.

2. Water or syrup shuto󰀨 on mounting block not
fully open.

3. Improper or inadequate water or syrup supply.

4. CO2 pressure to syrup pump too low.

5. Stalled or inoperative BIB pump.

6. Kinked line.

7. CO2 regulator malfunction.

1. Improper water ow to dispenser.

2. Carbonator pump motor has timed out.

3. Liquid level probe not connected properly to
PCB.

4. Defective PCB assembly.

5. Defective liquid level probe.

6. Weak or defective carbonator pump.

1. Activate valve a few times to free debris. Clean
out any foreign material.

2. Replace solenoid coil.

1. Tighten water connections.

2. Replace are seal washer.

1. Replace syrup BIB as required.

2. Open shuto󰀨 completely.

3. Remove valve from mounting block & open

shut-o󰀨s slightly. Check water & syrup supply.

If no supply, check unit for other problems.
Ensure BIB connection is engaged.

4. Check the CO2 pressure to the pump to ensure
it is between 70-80 psi (0.483-0.552 MPa).

5. Check CO2 pressure and/or replace pump.

6. Remove kink or replace line.

7. Repair or replace CO2 regulator as required.

1. Check for water ow to dispenser.

2. Reset by turning the unit OFF, then ON by
using the circuit breaker on the power supply or
momentarily unplugging unit.

3. Check connections of liquid level probe to PCB
assembly.

4. Replace PCB assembly.

5. Replace liquid level probe.

6. Replace pump.

25

TROUBLE CAUSE REMEDY

Excessive foaming. 1. No ice in bin.

2. Incoming water or syrup temperature too high.

3. CO2 pressure too high.

4. Water ow rate too high.

5. Nozzle and di󰀨user not clean.

6. Air in BIB lines.

Low or no carbonation. 1. Low or no CO2.

2. Low water pressure.

3. Worn or defective carbonator pump.

4. Backow preventer not allowing water to ow.

5. Probe malfunctioning.

6. PCB malfunctioning.

1. Fill bin with ice and allow coldplate to

2. Correct prior to dispenser.

3. Adjust CO2 pressure downward, but not less

4. Re-adjust and reset ratio.

5. Remove and clean.

6. Bleed air from BIB lines.

1. Check CO2 supply. Adjust CO2 pressure to 70

2. Need water booster kit.

3. Replace carbonator pump.

4. Replace backow preventer, noting the ow

5. Replace probe.

6. Replace PCB.

Ice Bin/Ice Chute/Carbonator Pump Troubleshooting

re-stabilize.

than 70 psi (0.483 MPa).

psi (0.483 MPa).

direction arrow from pump to coldplate.

TROUBLE CAUSE REMEDY

Push ice chute; no
response.

Push chute, ice door
opens but motor does
not run.

Push chute, motor runs
but ice door does not
open.

Push chute, ice door
opens, motor runs, but
ice does not dispense,
or ice is of poor quality.

Noisy/cavitating
carbonator pump.

1. Dispenser not connected to power source.

2. Wiring harness not plugged in.

3. PC board defective.

4. Malfunctioning power supply.

1. Wiring harness not plugged in.

2. PC board defective.

3. Motor defective.

1. Solenoid not connected to PC board.

2. Solenoid defective.

3. PC board defective.

1. Dispenser is out of ice.

2. Agitator pin is missing or damaged.

3. Poor ice quality.

4. Key not installed on agitation shaft.

1. Insu󰀩cient incoming water supply pressure. 1. Verify incoming supply water pressure to

1. Connect dispenser to power source.

2. Plug in wiring harness.

3. Replace PC board.

4. Check voltage to power supply. Check fuses.

1. Plug in wiring harness.

2. Replace PC board.

3. Replace motor.

1. Connect solenoid to PC board.

2. Replace solenoid.

3. Replace PC board.

1. Fill dispenser with ice.

2. Replace agitator pin.

3. Service ice machine.

4. Install key on agitation shaft.

carbonator pump is min. of 75 psi (0.516 MPa),
max. of 125 psi (0.862 MPa).

26

Remote Syrup Pump Troubleshooting

TROUBLE CAUSE REMEDY

BIB pump does not
operate when
dispensing valve is
opened.

BIB pump operating, but

no ow.

BIB pump continues to
operate when bag is
empty.

BIB pump fails to restart
after bag replacement.

BIB pump fails to stop
when dispensing valve
is closed.

1. Out of CO2, CO2 not turned on, or low CO2
pressure.

2. Out of syrup.

3. BIB connector not tight.

4. Kinks in syrup or gas lines.

1. Leak in syrup inlet or outlet line.

2. Defective BIB pump.

1. Leak in suction line.

2. Leaking o-ring on pump inlet tting.

3. Defective syrup BIB pump.

1. BIB connector not on tightly.

2. BIB connector is stopped up.

3. Kinks in syrup line.

1. Leak in discharge line or ttings.

2. Empty BIB.

3. Air leak on inlet line or bag connector.

1. Replace CO2 supply, turn on CO2 supply, or
adjust CO2 pressure to 70-80 psi (0.483-0.552
MPa).

2. Replace syrup supply.

3. Fasten connector tightly.

4. Straighten or replace lines.

1. Replace line.

2. Replace BIB pump.

1. Check BIB connector, if still leaking then re­place line.

2. Replace o-ring

3. Replace defective pump.

1. Tighten BIB connector.

2. Clean out or replace BIB connector.

3. Straighten or replace line.

1. Repair or replace discharge line.

2. Replace BIB.

3. Repair or replace.

Dispenser Disposal

To prevent possible harm to the environment from improper disposal, recycle the unit
by locating an authorized recycler or contact the retailer where the product was
purchased. Comply with local regulations regarding disposal of the refrigerant and
insulation.

27

ILLUSTRATIONS AND PART LISTINGS

Graphics & Labels Assembly

Item Part No. Description

01 06-2342/01 Electrical Hazard Warning Label

02 06-3553 Front Graphic Panel

03 06-3554 Side Graphic Panel

04 06-4017 Plumbing Diagram Label, FS44

05 06-3289/01 DIP Switch Legend Label

05

01

x2

03

02

04

28

Main Unit Assembly

x2

18

17

26

23

x2

x2

25

22

24

20

27

21

x2

x2 04

02

01

03

05

x2

12

09

06

10

x8

16

Item Part No. Description

01 82-5207-SP Drip Tray, IBD44

02 23-1768/01 Cup Rest

03 30-12681 Splash Plate, 44” Sensation

- 30-16110 Extended Splash Plate, FS44

04 82-6043 Bezel Display Assembly

05 82-6050 Merchandiser Assembly, FS44

06 82-6060 Nozzle Assembly, Left, FS44

07 82-6084 Nozzle Assembly, Right, FS44

08 05-0999/01 Ice Chute Lever

09 82-4450 Ice Chute Shell

10 82-5128 Agitator Motor Assembly, CW

11 91-0197/01 Agitator Motor Assembly, CCW

12 30-13106 Motor Mount Bracket, Left

13 30-12954 Motor Mount Bracket, Right

15

x20

x4

14

07

08

13

11

x2

14 82-3824 LFCV Valve Assembly, Soda

15 82-3823 LFCV Valve Assembly, Syrup

16 82-3821 LFCV Valve Assembly, Syrup Inj.

17 82-4507 Solenoid Door Assembly

18 30-12488/01 Left Side Wrapper

19 30-12487/01 Right Side Wrapper

20 05-3468 Ice Shroud, 44” Sensation

21 82-4315/01 Pellet Ice Auger

22 03-0368 Agitator Retainer Pin

23 82-5063 Left Agitator Assembly

24 82-5051 Right Agitator Assembly

25 10-0762 Hex Design Pin

26 05-1476/01 Front Lid, IBD

27 05-3582 Ice Bin Lid, 44” Sensation

19

29

Electrical Assembly

03

02

x210

x2

09

x2

08

13

15

16

x2

07

06

x2 05

01

x3 04

12

14

02

x2 11

Item Part No. Description

01 82-6047 Main Control Box Assembly, FS44

02 64-5037/01 Ice Control Board, PCB Assembly

03 52-4038 Power Supply, AC to DC, 24V, 6.5A

04 12-0643 LED Light Bar, 18 in, 9.5 W, 24 VDC

05 12-0646 LED Light Bar, 30 in, 9.5 W, 24 VDC

06 12-0652/02 LED Driver Ballast, 60 W

07 52-3793 Jumper Wire Harness, 18 Inch

08 30-12965 Light Side Brackets, 44” Sensation

09 52-4034 ADA Membrane Switch Assy, FS44

10 82-6048 Side Control Box Assembly, FS44

11 52-4029 PCB Controller Assembly, FS44

- 52-4039 FS Touch Memory Card

13 52-4015 Com Cable Harness, FS44

14 52-4018 Valve B Harness, FS44

15 52-4021 Nozzle LCD Harness, FS44

16 52-4017 Valve A Harness, FS44

17 52-4016 Ice Key Switch Harness, FS44

30

Unit Plumbing Diagram

POWER SUPPLY BOX

36 LFCV VALVES

ADA ADA

AUG ER AUG ERAGI AGI

COM COM

24V O UT 24V OUT

ICE SW

KEY

KEY

12V 12V

CUP

LIGH T

CUP

LIGH T

USB

HDMI

USB USBUSB

HDMI

DISPLAY L

DISPLAY R

12VHDMI

USB

12V HD MI

USB

RASP PI

RASP PI

ICE SW

24V

24V

115 VAC

IN PUT

KEY SW

TR IGGE R

KEY SW

TR IGGE R

24V

24V

SO

FM

SO

FM

Va lve A

Va lve B

Va lve A

Va lve B

LED DRIVER

115 o ut 115 o ut

115v Out

Te rm B loc k

18" LED30" LED

18" LED 30" LED 30" LED

3.5a C/B 3.5a C/B

7A C/B

CONT RO L

PCB R

CONT RO L

PCB L

ICE

SOLE

ICE

SOLE

TRIG GER TRIG GER

12VDC

12VDC

24VDC

24VDC

24VDC

115VA C

24VDC

24VDC

HDMI

HDMI

USB

USB

USB

USB

Unit Wiring Diagram - 115 Volt

31

Control PCB Wiring Diagram - 115 Volt

CTRL PCB CTRL PCB

LEFT SIDE VALVES

RIGHT SIDE VALVES

LEFT SIDE

DISPLAY

RIGHT SIDE

DISPLAY

KEY

ADA

SW ITC H

KEY

SWITCH

ICE

TRI GGER

ICE

TRIGGER

ADA

CUP

LIGHT

CUP

LIGHT

HDMI

USB

12VDC

USB

USB

HDMI

USB

12VDC

24VDC

24VDC

IBD PCB IBD PCB

24vdc

24vdc

HDMI HDMI

POWER SUPPLY

KEY SWITCH HARNESS

MICRO SD

MICRO SD

J7

J9

J11

J6

J8

J7

J11

J9

J6

J8

J12

J10

J2

J2

J10

J12

Et hern et

Et hern et

USB

HD MI

SD

USB

USB

HD MI

USB

USB

SD

Car d

CARD

Power Supply Wiring Diagram - 115 Volt

LEFT

AU GER

MOTO R

RED

J11

3

BLK

WHT

+V

RED

BLK

-V

J9

J7

J3

WHTBLK

TO LEFT SIDE

CONTROLLER PCB

24vdc

Red

115

OUT

3.5 LEFT

BREA KER

3.5 RIGHT
BREA KER

N

Blu

Pink

Blu

Pink

L

32

Blk

LEFT I BD

J5

PCB

J6

CAP

WHT

BLU

GRN

WHT

BLK

LEFT

AGITATIO N

MOTO R

BLK

L

WHT

N

GRN

G

-V

24VDC Supply

BLK

-V

RED

+V
+V

WHT

CAP

BLU

2 to 1

adapt er

WHT BLK

L

RIGHT

AU GER

MOTO R

J7

J5

WHT

BLK

RED

J6

J5

J9

RIGHT

3

IBD PCB

J11

BLK

RIGHT

AGITATIO N

MOTO R

WHT

N

GRN

BLK

BREAKER

BLK

GRN

TO RIGHT SIDE

CONTROLLER PCB

24vd c

OUT

7Amp

N

115

N

L

WHT

L

115 IN

Red

Blk

Blk

30"LED

30" LED

30" LED

18" LED

18" LED

LED DRIVE R

JUM PER

JUM PER

PLU G

RECEPTACLE

PR

PR

P

R

P

R

P

R

P

R

P

R

P

LED Lighting Conguration

DIP Switch Legend

SW1

SWITCH #

AUTO AGITATE

34

*OFF

OFF

ON

ON ON

SWITCH #

OFF

ON

OFF

NO AUTO AGITATION

20 MINUTES

40 MINUTES

60 MINUTES

AGITATOR ON

56

OFF OFF

OFF

*ON

ON

OFF

11 SECONDS

ON ON

LANCER PN: 06-3289/01

NOTE

If installing a Scotsman

OFF TIME

TIME

9 SECONDS

7 SECONDS

5 SECONDS

SW2 SWITCH 1: MUST BE ON FOR
MODEL 4900
SW2 SWITCH 2: POSITION DOES NOT
MATTER

SW1 SWITCH 1: NOT USED FOR
MODEL 4900

SW1 SWITCH 2: NOT USED FOR
MODEL 4900

78

OFF OFF

OFF

*ON

ON

OFF

ON ON

*= DENOTES DEFAULT

®

Pellet icemaker, set the auto agitation time to every 60 minutes.

SWITCH #

AUGER RUN TIME

6 SEC DISPENSED

9 SEC DISPENSED

12 SEC DISPENSED

15 SEC DISPENSED

SW2

SW1

2

ON

1

ON1ON

ON

2
32

3 83
4

474

4
5258

5

5
6

6

6
767
8

873

33

Lancer Corp.

800-729-1500

Technical Support/Warranty: 800-729-1550

[e-mail]

lancercorp.com