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LaCie Little Disk • Design by Sam Hecht
User Manual
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Table of Contents
Table of Contents
Health and Safety Precautions 3
General Use Precautions 3
Using this User Manual 4
1. Introduction to the LaCie Hard Drive 6
1.1. Box Content 7
1.2. Minimum System Requirements 8
2. Getting Connected 9
2.1. Connecting the USB 2.0 Interface Cable 10
2.2. Connecting the FireWire 400 Interface Cable 11
2.3. Connecting the Optional Power Sharing Cable 12
2.4. Launching LaCie Setup Assistant 13
2.5. Disconnecting Your LaCie Hard Drive 14
3. Formatting and Partitioning 15
3.1. Formatting for Windows Users 16
3.2. Formatting for Mac Users 18
4. Interface and Data Transfer Information 19
4.1. USB 2.0 Connection 19
4.2. FireWire 400 Connection 19
4.3. Data Transfers 20
5. Troubleshooting 21
5.1. Mac 21
5.2. Windows 23
6. Contacting Customer Support 25
6.1. LaCie Technical Support Contacts 26
7. Warranty Information 27
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Copyrights
Copyright © 2007 LaCie. All
rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior written
consent of LaCie.
Trademarks
Apple, Mac, and Macintosh are
registered trademarks of Apple Computer, Inc. Microsoft, Windows 2000,
Windows XP and Windows Vista are
registered trademarks of Microsoft
Corporation. Other trademarks mentioned in this manual are the property
of their respective owners.
Changes
e material in this document is
for information only and subject to
change without notice. While reasonable efforts have been made in the
preparation of this document to assure
its accuracy, LaCie assumes no liability
resulting from errors or omissions in
this document, or from the use of the
information contained herein. LaCie
reserves the right to make changes or
revisions in the product design or the
product manual without reservation
and without obligation to notify any
person of such revisions and changes.
Canada Compliance Statement is
Class A digital apparatus meets all
requirements of the Canadian Interference-Causing Equipment Regulations.
FCC Statement
This device complies with Part
15 of the FCC Rules. Operation is
subject to the following conditions:
1. e devices may not cause harmful
interference
2. e devices must accept any inter-
ference received, including interference that may cause undesired
operation.
NOTE: is equipment has been
tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
ese limits are designed to provide
reasonable protection against harmful
interference in a residential installation. is equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning
the equipment off and on, the user is
encouraged to try and correct the interference by one or more of the following measures:
❖ Reorient or relocate the receiving an-
tenna.
❖ Increase the separation between the
equipment and receiver.
❖ Connect the equipment into an out-
let on a circuit different from that to
which the receiver is connected.
❖ Consult the dealer or an experienced
radio/TV technician for help.
Modifications to this product not
authorized by LaCie could void the FCC
& Industry Canada regulations and negate your authority to operate the product.
Manufacturer’s Declaration
for CE Certification
We, LaCie, solemnly declare that
this product conforms to the following European standards: Class B
EN60950, EN55022, EN55024
With reference to the following conditions: 73/23/EEC Low Voltage Directive; 89/336/EEC EMC Directive
Tested to comply with
FCC standards for home
or office use
LaCie Hard Drive
CAUTION: Modifications not
authorized by the manufacturer
may void the user’s authority to
operate this device.
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is symbol on the product or on its packaging
indicates that this prod-
uct must not be disposed
of with your other household waste.
Instead, it is your responsibility to
dispose of your waste equipment by
handing it over to a designed collection point for the recycling of waste
electrical and electronic equipment.
e separate collection and recycling
of your waste equipment at the time of
disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human
health and the environment. For more
information about where you can drop
off your waste equipment for recycling,
please contact your local city office,
your household waste disposal service,
or the shop where you purchased the
product.
❖ Only qualified persons are autho-
rized to carry out maintenance on
this device.
❖ Read this user manual carefully and
follow the correct procedure when
setting up the device.
❖ Do not open your LaCie Mobile
Hard Drive or attempt to disassemble or modify it. Never insert
any metallic object into the drive
to avoid any risk of electrical shock,
fire, short-circuiting or danger-
ous emissions. Your LaCie Mobile
Hard Drive contains no user-serviceable parts. If it appears to be
malfunctioning, have it inspected
by a qualified LaCie Technical Support representative.
❖ Never expose your device to rain, or
use it near water, or in damp or wet
conditions. Never place objects containing liquids on the LaCie Mobile
Hard Drive, as they may spill into
its openings. Doing so increases
the risk of electrical shock, shortcircuiting, fire or personal injury.
❖ Make sure that the computer and
LaCie Mobile Hard Drive are electrically grounded. If the devices are
not grounded, there is an increased
risk of electrical shock. Power requirements 100-240 V~, 1.5 A, 6050 Hz, (Supply voltage fluctuations
not exceeding ± 10% of the nominal,
transient over-voltages according to
over-voltage category II).
Health and Safety Precautions
❖ Do not expose the LaCie Mobile
Hard Drive to temperatures outside
the range of 5° C to 35° C (41° F
to 95° F); or to operational humidity beyond 5-80%, non-condensing,
or non-operating humidity beyond
10-90%, non-condensing. Doing
so may damage the LaCie Mobile
Hard Drive or disfigure its casing.
Avoid placing your LaCie Mobile
Hard Drive near a source of heat
or exposing it to sunlight (even
through a window). Inversely, pla-
cing your LaCie Mobile Hard Drive in an environment that is too cold
or humid may damage the unit.
❖ Always unplug the LaCie Mobile
Hard Drive from the electrical outlet if there is a risk of lightning or
if it will be unused for an extended
period of time. Otherwise, there is
an increased risk of electrical shock,
short-circuiting or fire.
❖ Use only the power supply shipped
with the device.
❖ Do not use the LaCie Mobile Hard
Drive near other electrical appliances such as televisions or radios.
Doing so may cause interference
which will adversely affect the operation of the other products.
❖ Do not place the LaCie Mobile
Hard Drive near sources of magnetic interference, such as computer
displays, televisions or speakers.
Magnetic interference can affect
the operation and stability of your
LaCie Mobile Hard Drive.
General Use Precautions
CAUTION: is LaCie hard
drive’s warranty may be void as
a result of the failure to respect
the precautions listed above.
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❖ Do not place heavy objects on top
of the LaCie Mobile Hard Drive or
use excessive force on it.
❖ Never use excessive force on your
LaCie Mobile Hard Drive. If you
detect a problem, see the Troubleshooting section in this manual.
CAUTION: A shielded-type
power cord is required in order
to meet FCC emission limits and
also to prevent interference to the
nearby radio and television reception. It is essential that only the
supplied power cord be used.
Using this User Manual
Some sections of this user manual contain information that applies to some LaCie Little Disk models, but not all of them. Look
for Manual Notes like the one to the right to determine if the
section applies to your LaCie Little Disk.
❖ is symbol ✔ appears next to models to which the section
DOES apply. .
❖ is symbol ✘ appears next to models to which the section does
NOT apply.
Manual Notes are not used in sections which apply to all Little
Disk models.
Manual note:
✘ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I (USB
und FireWire)
Little Disk Pocket Hard Drive USB 2.0
Little Disk Portable Hard Drive USB 2.0
Little Disk Portable Hard Drive U&I
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IMPORTANT IMFORMATION: Any loss, corruption or destruction of data while using a LaCie drive is the sole respon-
sibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help
prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external
hard drive, for instance, and a second copy either on your internal hard drive, another external hard drive or some other form of
removable storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup,
please refer to our website.
IMPORTANT INFORMATION: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual
available storage capacity varies depending on operating environment (typically 5-10% less).
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Introduction
■ Features
❖ Professional performance
❖ Store, back up and exchange your files
❖ Easy to use, Plug & Play setup
1. Introduction to the LaCie Hard Drive
Building on over a decade of design excellence, LaCie has created a new line of drives that are timeless and
crafted to blend functionality with high-technology.
ese latest drives are performance-based solutions that
will power you through your specific applications.
Ideal for speed intensive applications, the LaCie
Hard Drive handles the curves of your demanding data
needs. Secure and stable, the LaCie Hard Drive is an
ideal way to add space to your computer; you can divide the drive into specific spaces (partitions) for different
parts of your data, or leave it alone and simply use it as
one big volume.
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Introduction
LaCie Little Disk Pocket Hard Drive USB 2.0
or
LaCie Little Disk Portable Hard Drive USB 2.0
or
LaCie Little Disk Portable Hard Drive U&I
Power sharing cable*
FireWire 400 cable**
USB extension cable
Quick Install Guide
1
1
2
3
4
5
Quick Install Guide
LaCie Little Disk
Portable Hard Drive
Design by Sam Hecht
5
2
1.1. Box Content
IMPORTANT INFO: Please save your pack-
aging. In the event that the drive should need to
be repaired or serviced, it must be returned in its
original packaging.
* USB power sharing cable not included with Little
Disk Pocket Hard Drive.
** FireWire 400 cable not included with Little Disk
Pocket Hard Drive or Little Disk Portable Hard Drive
USB 2.0.
4
3
DESIGN SAM HECHT
LaCie
F
LaCie
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Introduction
Windows
❖ Windows 2000, Windows XP or Windows Vista
❖ 233MHz Pentium or higher
❖ 32MB RAM or greater
❖ USB 2.0 or FireWire 400* interface port
❖ Internet connection (for downloading updates)
Mac
❖ Mac OS 10.3 or later
❖ G3 or later or Intel Core processor
❖ 32MB RAM or greater
❖ USB 2.0 or FireWire 400* interface port
❖ Internet connection (for downloading updates)
1.2. Minimum System Requirements
Linux
❖ Linux 2.4 / 2.6
❖ 32MB RAM or greater
❖ USB interface port
❖ USB 2.0 or FireWire 400* interface port
❖ Internet connection (for downloading updates)
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Getting Connected
Follow these steps to quickly get your LaCie harddrive powered on and connected to your computer.
2. Getting Connected
Step 1 2.1, Connecting the USB 2.0 Cable
Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I
2.2, Connecting the FireWire 400 Cable
✘ Little Disk Pocket Hard Drive USB 2.0
✘ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I
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Page 11
Step 2
2.3, Connecting the Optional Power Sharing Cable
✘ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I
Page 12
Step 3
2.4, Launching LaCie Setup Assistant Page 13
Step 4
3, Formatting and Partitioning Page 23
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Getting Connected
LaCie
F
2.1. Connecting the USB 2.0 Interface Cable
` 2.1.A
Fig. 2.1.B
IMPORTANT INFO: If your Little Disk Por-
table Hard Drive does not power on within a few
seconds of connecting the USB interface cable,
proceed to section 2.3, Connecting the Optional
Power Sharing Cable.
1. Remove the cap.
2. Pull out the integrated USB 2.0 cable until it stops
(Fig. 2.1.A). e cord is about 2 inches long; do not
attempt to pull it out farther.
3. Insert the USB 2.0 connector into an available USB
2.0 port on your computer (Fig. 2.1.B). If you need
extra cable length, connect the integrated USB 2.0
cable to the USB extension cable and then connect
the extension cable to your computer.
4. After a few seconds, the hard drive will mount on
your computer and appear on the desktop (Mac
users) or in My Computer (Windows users).
5. Proceed to section 2.4, Launching LaCie Setup As-
sistant
DESIGN SAM HECHT
LaCie
Little Disk Portable
Hard Drive
Little Disk Pokket Hard Drive
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Getting Connected
1. Remove the cap.
2. Attach one end of the FireWire cable to an available
FireWire port on your computer (Fig. 2.2.A).
3. Connect the other end of the FireWire cable to eit-
her FireWire port on the hard drive (Fig. 2.2.B).
4. After a few seconds, the hard drive will mount on
your computer and appear on the desktop (Mac
users) or in My Computer (Windows users).
5. Proceed to section 2.4, Launching LaCie Setup As-
sistant.
Fig. 2.2.B
Fig. 2.2.A
2.2. Connecting the FireWire 400 Interface Cable
MANUAL NOTE:
✘ Little Disk Pocket Hard Drive USB 2.0
✘ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I
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Getting Connected
In the event that the USB bus on your computer
does not provide enough power to operate your drive,
you may use the included USB power sharing cable to
supply additional power to the drive from your computer.
1. Attach the small end of the power sharing cable to
the back of your LaCie drive (Fig. 2.3.A).
2. Attach the USB end of the USB power sharing cab-
le to an available USB port on your computer (Fig.
2.3.B).
Fig. 2.3.A
Fig. 2.3.B
IMPORTANT INFO: If the USB power sharing
cable does not work with your specific computer
configuration, LaCie offers an optional power
supply, sold separately. Please contact your LaCie
reseller or LaCie Customer Service for more information.
2.3. Connecting the Optional Power Sharing Cable
MANUAL NOTE:
✘ Little Disk Pocket Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive USB 2.0
✔ Little Disk Portable Hard Drive U&I
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Getting Connected
Before using your drive, LaCie Setup Assistant software must be launched to format your drive. It will:
❖ Optimize your drive according to your needs
❖ Copy the manual and utilities onto your LaCie hard
disk
To launch LaCie Setup Assistant:
Windows users: double click on the LaCie drive icon
in “My Computer”.
Mac users: double click on the “LaCie Setup Assistant”
icon which will appear on your desktop.
2.4. Launching LaCie Setup Assistant
IMPORTANT INFO: LaCie recommends that
you copy the user manual and utilities onto your
computer’s internal hard drive or other medium
when setup is complete.
IMPORTANT INFO: If you do not launch
LaCie Setup Assistant or if you quit LaCie Setup Assistant after formatting has begun, your
drive will not be ready to use and will require
manual formatting. e user manual and utilities will not be available on your drive and will
have to be downloaded from the LaCie website:
www.lacie.com
TECHNICAL INFORMATION: e LaCie
Setup Assistant does not prevent you from using
your computer’s native disk utility program to format or partition your LaCie drive. Simply follow
the Setup Assistant through completion, then use
your computer’s native disk utility (Disk Management for Windows or Disk Utility for Mac) to reformat your drive. See section 3. Optional Format-
ting and Partitioning for more information.
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Getting Connected
2.5. Disconnecting Your LaCie Hard Drive
USB external devices feature “plug & play” connectivity, which means that your drive can be connected and
disconnected while the computer is running. To prevent
failures, however, it is important to follow these steps
when disconnecting your LaCie hard drive.
Windows
1. From the System Tray (located in the lower
right-hand side of your screen), click the Eject
icon (a small green arrow over a hardware
image).
2. A message will appear, listing the devices the
Eject icon controls (it should say, “Safely remove...”). Click on the LaCie hard drive in this
prompt.
3. is message will appear: “Safe to Remove
Hardware” (or similar). It is now safe to disconnect the device.
Mac
1. Drag the hard drive icon to the trash.
2. When the icon disappears from the desktop,
the drive can be disconnected.
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Formatting and Partitioning
■ What is Formatting?
When a disk is formatted, the following things occur:
the operating system erases all of the bookkeeping information on the disk, tests the disk to make sure that all of
the sectors are reliable, marks bad sectors (i.e., those that
are scratched) and creates internal address tables that it
later uses to locate information. Your LaCie Hard Drive is
preformatted in FAT-32 (MSDOS) format. To reformat
your drive, follow the instructions in this section.
■ What is Partitioning?
You can also divide the hard drive into sections, called
partitions. A partition is a section of the hard drive’s storage capacity that is created to contain files and data. For
instance, you could create three partitions on your drive:
one partition for your office documents, one as a backup and one for your multimedia files. Or, if you will be
sharing the drive with another person in your household
or office, you can create a partition for each person who
uses the drive. Partitioning is optional.
■ File System Formats
ere are three different file system format categories: NTFS, FAT 32 (MS-DOS), and Mac OS Extended (HFS+). See the table, right, for more information.
Once you’ve connected your drive and it is recognized by your operating system (i.e. Windows or Mac OS
X), you are ready to format and partition the drive. In
order to store information on a hard drive, it must have
a file system and be divided into sections that will contain the data you wish to store. is process is called
formatting.
IMPORTANT INFO: Reformatting will erase
everything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before reformatting.
3. Formatting and Partitioning
Use NTFS if...
...you will be using the drive only with Windows
2000 or Windows XP (performance will generally
be greater when compared to FAT 32). is file
system is compatible in read only mode with Mac
OS 10.3 and higher.
Use HFS+ if...
...you will be using the drive on Macs only; performance will generally be greater when compared to
FAT 32. is file system is NOT compatible with
Windows OS.
Use FAT 32 (MS-DOS) if...
...you will be using your drive with both Windows
and Mac OS 9.x or 10.x or sharing the drive between Windows 2000, XP, and 98 SE. Maximum
single file size is 4GB.
TECHNICAL INFORMATION: e LaCie
hard drive is preformatted in FAT-32 (MS-DOS)
format, optimized for use with Mac and Windows
OS. See File System Formats, below for explanations of the other possible file formats.
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Formatting and Partitioning
3.1. Formatting for Windows Users
e process of formatting a drive on a computer
running Windows 2000 or Windows XP consists of
two steps: (1) installing a signature on the drive, and
(2) formatting the drive. ese steps will erase anything
that is on the disk.
1. Connect the drive to the computer via the interface-
port.
2. Right-click My Computer and select Manage.
3. From the “Computer Management” window, select
Disk Management (located below the Storage
group).
4. If the “Initialize and Convert Disk Wizard” window
appears, click Cancel.
5. Windows will list the hard drives that are installed
on the system. Locate the drive that is represented by the icon. Right-click the icon and select
Initialize.
6. In the box to the right that says Unallocated, right-
click and select New Partition…
7. On the first page of the “New Partition Wizard,”
click Next.
8. Click Next.
9. Click Next.
10. Click Next.
11. Click Next.
Fig. 3.1.2.A
Fig. 3.1.2.B
CAUTION: Following these steps will erase ev-
erything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before performing these
steps.
■ (continued on next page)
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Formatting and Partitioning
IMPORTANT INFO: Please refer to section 3,
Formatting and Partitioning, for a more detailed
comparison of the various file system formats.
Fig. 3.1.2.C
Fig. 3.1.2.D
12. On the Format Partition window, you have the option
of selecting the Quick Format option. is allows a
much faster format, but Disk Management will not
check the drive for errors. LaCie recommends that
you DO NOT select Quick Format. Click Next.
13. Click Finish to begin the formatting process.
14. Windows Disk Management will format and par-
tition the disk according to your settings, and your
drive will appear in My Computer, ready to use.
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Formatting and Partitioning
3.2. Formatting for Mac Users
1. Connect the drive to the computer and wait for it to
mount.
2. Select Utilities from the Go menu in the Finder
menu bar.
3. In the Utilities folder, double-click Disk Utility.
4. e Disk Utility window will open. Select the volume
labeled LaCie Hard Drive from the list of available
hard disks on the left side of the window.
5. Select the Partition tab.
6. From the Volume Scheme: menu, choose the number
of partitions you want to divide the drive into (Mac
OS 10.x gives you the option of dividing the drive
into at most 16 partitions). You can adjust the size of
each partition using the slide bar between the partitions in the Volume Scheme: area.
7. In the Volume Information section, enter a name for
each volume (partition), choose the volume format
(Mac OS Extended, Mac OS Standard, UNIX File
System, or MS-DOS if you did step 5).
8. Once you have finalized the volume options, click
Partition. Click Partition again when the alert message appears to continue.
9. Mac Disk Utility will format and partition the disk
according to your settings, and your drive will be ready to use.
Fig. 3.2.2.
IMPORTANT INFO: Please refer to section 3,
Formatting and Partitioning, for a more detailed
comparison of the various file system formats.
CAUTION: Following these steps will erase ev-
erything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before performing these
steps.
T o reformat for use with Windows and Mac:
a. Select the Erase tab.
b. Select MS-DOS File System (FAT 32) from
c. the Volume Format menu.
d. Enter a name for the drive of no more than 11
e. characters. Click Erase. Click Erase again.
f. Continue to Step 5.
IMPORTANT INFO: Apple recommends that
unless you have a specific reason to use the UNIX
File System (UFS), you should use the Mac OS
Extended format because it provides a more familiar experience to Macintosh users.
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Interface and Data Transfer Info
USB is a serial input/output technology for connec-
ting peripheral devices to a computer or to each other.
Hi-Speed USB 2.0 is the latest implementation of this
standard, and it provides the necessary bandwidth and
data transfer rates to support high speed devices such as
hard drives, CD/DVD drives and digital cameras.
■ USB Symbol
ese icons will help you easily identify the USB
interfaces. ey appear on USB cables and next to the
USB port connectors on certain computers.
■ USB 2.0 Cable
Your LaCie drive has an integrated Hi-Speed USB 2.0
cable to ensure maximum data transfer performance when
connected to a Hi-Speed USB 2.0 port. e cable will also
work when connected to a USB 1.1 port, but drive performance will be limited to USB 1.1 transfer rates.
USB 2.0 icon USB 1.1 icon
USB icon
USB 2.0 Cable Ends
4. Interface and Data Transfer Information
4.1. USB 2.0 Connection 4.2. FireWire 400 Connection
FireWire 400, also known as IEEE 1394a, is a highspeed serial input/output technology for connecting peripheral devices to a computer or to each other.
FireWire 400 Cable and Cable Ends
iLink/DV Cable and Cable Ends (sold separately)
■ FireWire Symbol
eses icons will help you easily identify the FireWire interface. ey appear on FireWire cables, and next to
the FireWire port connectors on certain computers.
FireWire icon iLink icon DV icon
■ FireWire Cable
ere are two types of FireWire 400 cables on the
market: 6-to-6-pin and 6-to-4-pin (not included) cables.
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Interface and Data Transfer Info
A data transfer is the flow of data that accomplishes a task, usually related to moving data from storage
to computer RAM or between storage devices. During
data transfers, it’s best to wait before launching other
applications on the same USB 2.0 port. Anomalies may
arise with computers that have USB 2.0 controllers that
do not conform to OHCI (Open Host Controller Interface) standards. In any other configurations, we cannot ensure 100% correct operation.
If you experience hanging problems, proceed as follows:
1. Make sure that the USB 2.0 cable is connected tight-
ly and securely on both ends of the cable, from the
drive to the computer. If you are using a USB 2.0
cable other than the one supplied with your LaCie
drive, check that it is certified.
2. Disconnect your computer’s USB 2.0 cable. Wait 30
seconds. Reconnect.
CAUTION: Do not connect USB cables so that
they form a ring of devices. ere is no need for
terminators on USB or devices, so the unused USB
connectors should be left empty.
TECHNICAL INFORMATION: Controller –
A controller is a component or an electronic card
(referred to in this case as a “controller card”) that
enables a computer to communicate with or manage certain peripherals. An external controller is
an expansion card which fills one of the free slots
(i.e. PCI or PCMCIA) inside your PC and which
enables a peripheral (ex. CD-R/RW drive, scanner or printer) to be connected to the computer. If
your computer is not equipped with a USB controller card, you can purchase an external controller through LaCie. Contact your LaCie reseller or
LaCie Technical Support (section 6, Contacting
Customer Support) for more information.
4.3. Data Transfers
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Troubleshooting
Problem Question Answer
e drive is not
recognized by the
computer.
Does an icon for the drive appear
on the desktop?
ere should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Does your computer’s configuration
meet the minimum system requirements for use with this drive?
Check page 1.2, Minimum System Requirements for more infor-
mation.
Did you follow the correct installation steps for the specific interface
and operating system?
Review the installation steps on page 2.1, Connecting the USB 2.0
Interface Cable.
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting
10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Is the drive receiving sufficient
power?
If the LED on the front of the drive is not on, the drive may not be
recieving enough power from the USB bus on your computer. Try
connecting the USB power sharing cable as described in section
2.3, Connecting the Optional Power Sharing Cable.
If your LaCie hard drive is not working correctly,
please refer to the following checklist to determine the
source of the problem. If you have gone through all of
the points on the checklist and your drive still does not
work properly, please check the FAQs that are regularly
published on our website – www.lacie.com. One of
these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the
most recent software updates will be available.
If you need further assistance, please contact your
LaCie reseller or LaCie Customer Support (see section
6, Contacting Customer Support for details).
■ Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user manuals available on the market. It is
our goal to provide you with a friendly, easy-to-use
format that will help you quickly install and utilize the
many functions of your new device.
If your user manual does not reflect the configuration
of the product you purchased, please check our website
for the most current version of the user manual.
www.lacie.com
5.1. Mac
5. Troubleshooting
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Troubleshooting
Problem Question Answer
e drive is not
recognized by the
computer.
Are your computer’s USB buses
working properly?
Open Apple System Profiler, expand the Hardware list and click
on USB. If your device is not listed, recheck the cables and try the
other troubleshooting tips listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
section 3, Formatting and Partitioning for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 3, Format-
ting and Partitioning for more information.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” message
while copying to a FAT 32 volume?
When copying files or folders from Mac OS 10.x to a FAT 32
volume, file names with certain characters cannot be copied. ese
characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Did you get an error message
telling you that the drive has been
disconnected when coming out of
sleep mode?
Ignore this message. e drive will remount to the desktop. LaCie
drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is “revived” from sleep, it
does not give the drive enough time to spin up from its sleep mode.
e drive is working
slowly.
Are there other USB devices connected to the same port or hub?
Disconnect any other USB devices and see if the drive’s performance increases.
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB
2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer
rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to
your computer.
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page 23
Troubleshooting
Problem Question Answer
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a USB 1.1
port on your computer, or to a USB
1.1 hub?
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB 1.1 transfer rates.
Is the drive connected to a HiSpeed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
uninstall the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See section 1.2, Minimum System Requirements.
Problem Question Answer
e drive is not
recognized by the
computer.
Has the drive been formatted? Make sure that the drive has been formatted properly. Please see
section 3, Formatting and Partitioning for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 3, Format-
ting and Partitioning.
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configuration
meet the minimum system requirements for use with this drive?
See section 1.2, Minimum System Requirements for more information.
Is the drive receiving sufficient
power?
Try connecting the USB power sharing cable as described in section 2.3, Connecting the Optional Power Sharing Cable.
Did you follow the correct installation steps for the specific interface
and operating system?
Review the installation steps on section 2.1, Connecting the USB
2.0 Interface Cable.
5.2. Windows
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page 24
Troubleshooting
Problem Question Answer
e drive is not
recognized by the
computer.
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting
10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
e drive is working
slowly.
Are there other USB devices connected to the same port or hub?
Disconnect any other USB devices and see if the drive’s performance increases.
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a USB 1.1
port on your computer, or to a USB
1.1 hub?
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB 1.1 transfer rates.
Is the drive connected to a HiSpeed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
uninstall the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See section 1.2, Minimum System Requirements.
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page 25
Contacting Customer Support
1. Read the User Manual and review the Troubleshooting section.
2. Try to isolate the problem. If possible, make the drive
the only external device connected to your computer,
and make sure that all of the cables are correctly and
securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still cannot
get your LaCie drive to work properly, contact us using
the contacts on page 34. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
❖ e serial number of your LaCie drive
❖ Operating system and version
❖ Computer brand and model
❖ Amount of memory installed on your computer
❖ Names of any other devices installed on your
computer, including CD/DVD burners
Information Where to Find Information
1. LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging
2. LaCie hard drive file format Mac users: Select the hard drive icon on the desktop and press Command + I.
Windows users: Right click the hard drive icon and select Properties.
3. Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select About
is Mac.
Windows users: Right click My Computer and select Properties >
General.
4. Operating system version
5. Processor speed
6. Computer memory
7. e brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select About
is Mac. Select More Info... e Apple System Profiler will launch
and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties >
Hardware.
6. Contacting Customer Support
■ Information to Include in Email Correspondence
■ Before Contacting Customer Support
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page 26
Contacting Customer Support
6.1. LaCie Technical Support Contacts
LaCie Asia, Singapore, and Hong Kong
Contact us at:
http://www.lacie.com/asia/contact/
LaCie Australia
Contact us at:
http://www.lacie.com/au/contact/
LaCie Belgium
Contact us at:
http://www.lacie.com/be/contact/ (Français)
LaCie Canada
Contact us at:
http://www.lacie.com/caen/contact/ (English)
LaCie Denmark
Contact us at:
http://www.lacie.com/dk/contact
LaCie Finland
Contact us at:
http://www.lacie.com/fi/contact/
LaCie France
Contact us at:
http://www.lacie.com/fr/contact/
LaCie Germany
Contact us at:
http://www.lacie.com/de/contact/
LaCie Italy
Contact us at:
http://www.lacie.com/it/contact/
LaCie Japan
Contact us at:
http://www.lacie.com/jp/contact/
LaCie Netherlands
Contact us at:
http://www.lacie.com/nl/contact/
LaCie Norway
Contact us at:
http://www.lacie.com/no/contact/
LaCie Spain
Contact us at:
http://www.lacie.com/es/contact/
LaCie Sweden
Contact us at:
http://www.lacie.com/se/contact
LaCie Switzerland
Contact us at:
http://www.lacie.com/chfr/contact/ (Français)
LaCie United Kingdom
Contact us at
http://www.lacie.com/uk/support/request/
LaCie Ireland
Contact us at:
http://www.lacie.com/ie/contact/
LaCie USA
Contact us at:
http://www.lacie.com/contact/
LaCie International
Contact us at:
http://www.lacie.com/intl/contact/
Page 27
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Warranty Information
7. Warranty Information
LaCie warrants your drive against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event
this product is found to be defective within the warranty
period, LaCie will, at its option, repair or replace the
defective drive. is warranty is void if:
❖ e drive was operated/stored in abnormal use or
maintenance conditions;
❖ e drive is repaired, modified or altered, unless such
repair, modification or alteration is expressly authorized in writing by LaCie;
❖ e drive was subjected to abuse, neglect, lightning
strike, electrical fault, improper packaging or accident;
❖ e drive was installed improperly;
❖ e serial number of the drive is defaced or missing;
❖ e broken part is a replacement part such as a pick-
up tray, etc.
❖ e tamper seal on the drive casing is broken.
LaCie and its suppliers accept no liability for any
loss of data during the use of this device, or for any of
the problems caused as a result.
LaCie will not, under any circumstances, be liable
for direct, special or consequential damages such as, but
not limited to, damage or loss of property or equipment,
loss of profits or revenues, cost of replacement goods, or
expense or inconvenience caused by service interruptions.
Any loss, corruption or destruction of data while
using a LaCie drive is the sole responsibility of the user,
and under no circumstances will LaCie be held liable for
the recovery or restoration of this data.
Under no circumstances will any person be entitled
to any sum greater than the purchase price paid for the
drive.
To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie
product’s serial number, and you may be asked to furnish
proof of purchase to confirm that the drive is still under
warranty.
All drives returned to LaCie must be securely pakkaged in their original box and shipped with postage
prepaid.
IMPORTANT INFO: Register online for free
technical support: www.lacie.com/register
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