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301507U
User Manual
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LaCie 301507U, 2big Network 2 User Manual

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Page 1
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Table of Contents
User Manual page 1
Table of Contents
1. Introduction................................................................................................................. 6
1.1. Minimum System Requirements ...................................................................................................... 7
1.1.1. Windows users ................................................................................................................. 7
1.1.2. Mac Users ....................................................................................................................... 7
1.1.3. Linux Users ...................................................................................................................... 7
1.2. Box Content ................................................................................................................................. 8
1.3. Hard Drive Heat Management ....................................................................................................... 9
1.4. Views of the Drive ....................................................................................................................... 10
2. Connecting to a Network .......................................................................................... 12
2.1. STEP 1: Connect the Power Supply ............................................................................................... 13
2.2. STEP 2: Connect the Ethernet Cable ............................................................................................. 14
2.3. STEP 3: Connect using LaCie Network Assistant ............................................................................ 15
2.4. STEP 4: Completing the Setup Wizard .......................................................................................... 17
2.5. Power Button Functions ...............................................................................................................18
2.6. Assigning a Static IP Address ........................................................................................................ 19
3. Accessing and Transferring Files ............................................................................... 20
3.1. About Default Shares .................................................................................................................. 20
3.2. Accessing Shares Using LaCie Network Assistant ........................................................................... 21
3.3. Accessing Shares Using File Browser ............................................................................................. 25
3.4. Accessing Shares via USB ............................................................................................................ 26
3.5. Accessing Shares through the Internet ........................................................................................... 30
3.6. Accessing Shares via FTP ............................................................................................................. 31
3.7. Multimedia Server ....................................................................................................................... 32
3.8. iTunes Music Server .................................................................................................................... 33
4. Administering Your LaCie 2big Network 2 ................................................................ 34
4.1. Dashboard: Accessing ................................................................................................................. 35
4.2. Dashboard: Welcome Page ......................................................................................................... 36
4.3. Dashboard: Navigation ............................................................................................................... 36
4.4. Dashboard: Logging Out ............................................................................................................ 36
4.5. Dashboard: Restart/Shutdown ...................................................................................................... 36
4.6. Dashboard: General Settings ....................................................................................................... 37
4.7. Dashboard: Users ....................................................................................................................... 39
4.8. Dashboard: Groups .................................................................................................................... 41
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LaCie 2big Network 2 • DESIGN BY NEIL POULTON Table of Contents
User Manual page 2
4.9. Dashboard: Shares ..................................................................................................................... 43
4.10. Dashboard: Network ................................................................................................................... 45
4.11. Dashboard: Drive Information ...................................................................................................... 47
4.12. Dashboard: Eco Management ..................................................................................................... 49
4.13. Dashboard: Support .................................................................................................................... 52
4.14. Dashboard: Download ................................................................................................................ 54
4.15. Dashboard: Copy ....................................................................................................................... 55
4.16. Dashboard: External Ports............................................................................................................ 56
4.17. Dashboard: RAID ........................................................................................................................ 58
4.18. Update Product Software ............................................................................................................. 61
4.19. Reset to Factory .......................................................................................................................... 63
5. Technical Information................................................................................................ 64
5.1. Optimizing Data Transfers ........................................................................................................... 64
6. Troubleshooting ........................................................................................................ 65
6.1. System Log ................................................................................................................................. 65
6.2. Manual Updates ......................................................................................................................... 65
6.3. Troubleshooting the Network Connection ..................................................................................... 66
6.4. Troubleshooting the USB Connection ........................................................................................... 68
7. Contacting Customer Support ................................................................................... 72
7.1. LaCie Technical Support Contacts ................................................................................................ 73
8. Warranty Information ............................................................................................... 74
Page 3
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Foreword
User Manual page 3
Copyrights
Copyright © 2010 LaCie. All rights re­served. No part of this publication may be reproduced, stored in a retrieval sys­tem, or transmitted in any form or by any means, electronic, mechanical, photo­copying, recording or otherwise, without the prior written consent of LaCie.
Licences and free software
The LaCie 2big Network 2 ships with copyrighted software that are licensed un­der the GPL, AFL, Apache, Apple, BSD, GNU LGPL, MIT, OpenLDAP, OpenSSL, PHP, Python, and Creative Common. It also includes free software, the source code for which can be downloaded from the LaCie website: www.lacie.com/sup-
port/
© 2007-2008, Thomas BERNARD. © 2006 Allan Saddi [email protected] © 2004, Jan Kneschke, incremental. © 2001-2006, Patrick K. O’Brien and Contributors. © 2003-2009 Stuart Bishop stuart@stu­artbishop.net. © 2006 Kirill Simonov. © 1996-2006 Julian R Seward. © 2004, 2005 Darren Tucker. All rights reserved. © 1997-2008 University of Cambridge. All rights reserved. © 2007-2008, Google Inc. All rights re­served. © 1990-2003 Sleepycat Software. All rights reserved. © 1995-2004 Jean-loup Gailly and Mark Adler. © 2004 Micah Dowty. ® 1997-2006 by Secret Labs AB ® 1995-2006 by Fredrik Lundh. © 1988,1990,1993,1994 by Paul Vixie. © 2007-2009 Charles du Jeu.
This list of licenses can evolve over time and can be found on the user interface under the heading “Credits.”
Trademarks
Apple, Mac, Time Machine, and Macin­tosh are registered trademarks of Apple Computer, Inc. Microsoft, Windows XP, Windows Vista, and Windows 7 are reg­istered trademarks of Microsoft Corpora­tion. Other trademarks mentioned in this manual are the property of their respective owners.
Changes
The material in this document is for in­formation only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.
Canada Compliance Statement
This Class A digital apparatus meets all requirements of the Canadian Interfer­ence-Causing Equipment Regulations.
ROHS Compliance
This product is ROHS compliant (Europe­an Directive 2002/95/EC on the Restric­tion of Hazardous Substances).
Manufacturer’s Declaration for CE Certification
We, LaCie, solemnly declare that this product conforms to the following Eu­ropean standards: Class B EN60950, EN55022, EN50082-1, EN61000-3-2
With reference to the following condi­tions: 73/23/EEC Low Voltage Directive; 89/336/EEC EMC Directive
FCC Statement
LaCie 2big Network 2
Tested to comply with FCC standards for home or office use
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are de­signed to provide reasonable protection against harmful interference in a residen­tial installation. This equipment generates, uses and can radiate radio frequency en­ergy and, if not installed and used in ac­cordance with the instructions, may cause harmful interference to radio communica­tions. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the inter­ference by one or more of the following measures:
✦ Reorient or relocate the receiving
antenna.
✦ Increase the separation between the
equipment and receiver.
✦ Connect the equipment into an out-
let on a circuit different from that to which the receiver is connected.
✦ Consult the dealer or an experi-
enced radio/TV technician for help.
✦ Modifications to this product not
authorized by LaCie could void the FCC & Industry Canada regulations and negate your authority to oper­ate the product.
100203 v1.1
Page 4
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Foreword
User Manual page 4
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designed collection point for the recycling of waste electrical and electronic equip­ment. The separate collection and recy­cling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service, or the shop where you purchased the product.
Health and Safety Precautions
✦ Only qualified persons are autho-
rized to carry out maintenance on this device.
✦ Read this User Manual carefully and
follow the correct procedure when setting up the device.
✦ Do not open your LaCie 2big Net-
work 2 or attempt to disassemble or modify it. Never insert any metallic object into the drive to avoid any risk of electrical shock, fire, short­circuiting or dangerous emissions. Your LaCie 2big Network 2 con­tains no user-serviceable parts. If it appears to be malfunctioning, have it inspected by a qualified LaCie Technical Support representative.
✦ Never expose your device to rain,
or use it near water, or in damp or wet conditions. Never place objects containing liquids on the LaCie 2big Network 2, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuit­ing, fire, or personal injury.
✦ Power requirements 100-240 V~,
0.9 A, 50-60 Hz, (Supply voltage fluctuations not exceeding ± 10% of the nominal, transient over­voltages according to over-voltage category II).
General Use Precautions
✦ Do not expose the LaCie 2big Net-
work 2 to temperatures outside the range of 5° C to 35° C (41° F to 95° F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity beyond 10­90%, non-condensing. Doing so may damage the LaCie 2big Net­work 2 or disfigure its casing. Avoid placing your LaCie 2big Network 2 near a source of heat or exposing it to sunlight (even through a win­dow). Inversely, placing your LaCie 2big Network 2 in an environment that is too cold or humid may dam­age the unit. Because of heat is­sues, LaCie recommends that users do not stack multiple 2big Network 2 together.
✦ Always unplug the LaCie 2big Net-
work 2 from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an in­creased risk of electrical shock, short-circuiting or fire.
✦ Use only the power supply shipped
with the device.
✦ Do not use the LaCie 2big Network
2 near other electrical appliances such as televisions or radios. Doing so may cause interference which will adversely affect the operation of the other products.
✦ Do not place the LaCie 2big Net-
work 2 near sources of magnetic interference, such as computer displays, televisions or speak­ers. Magnetic interference can affect the operation and stabil­ity of your LaCie 2big Network 2. Do not place heavy objects on top of the LaCie 2big Network 2.
✦ Never use excessive force on your
LaCie 2big Network 2. If you detect a problem, see the Troubleshooting section in this manual.
IMPORTANT INFO: Any loss, corrup-
tion or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recom­mends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk, another external hard disk or some other form of remov­able storage media. LaCie offers a com­plete line of CD and DVD drives. If you would like more information on backup, please refer to our website.
Page 5
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Foreword
User Manual page 5
IMPORTANT INFO: 1GB =
1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once format­ted, the actual available storage capacity varies depending on operating environ­ment (typically 10% less).
IMPORTANT INFO: Some enhance-
ments brought to the product during its lifetime may cause discrepancies between the information and screenshots in the manual and the actual user experience.
CAUTION: Modifications not authorized
by the manufacturer may void the user’s authority to operate this device.
CAUTION: A shielded-type power cord
is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television reception. It is essential that only the supplied power cord be used.
Page 6
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 6
1. Introduction
Congratulations on your purchase of a LaCie 2big Network 2. De­signed to satisfy the data sharing and backup needs of small offices, the LaCie 2big Network 2 represents the new generation of shared storage with security.
To navigate this manual, use the PDF bookmarks or consult the table of contents. For quick access to important sections, see the Quick Links box below.
Quick Links
Click a topic:
✦ Connecting to a Network
✦ Accessing and Transferring Files
✦ Administering Your LaCie 2big Network 2
Page 7
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 7
1.1. Minimum System Requirements
1.1.1. Windows users
✦ Computer with an Ethernet network adapter
✦ Windows XP, Windows Vista, or Windows 7
✦ Minimum free disk space: 600MB recommended
✦ Web browsers: Internet Explorer 7.0, Firefox 3.0, Safari 3.0,
or Chrome 2.0 or higher
1.1.2. Mac Users
✦ Computer with an Ethernet network adapter
✦ Mac OS X 10.4, 10.5, and 10.6
✦ Minimum free disk space: 600MB recommended
✦ Web browsers: Internet Explorer 7.0, Firefox 3.0, Safari 3.0,
or Chrome 2.0 or higher
1.1.3. Linux Users
✦ Computer with an Ethernet network adapter
✦ Linux 2.6 or later
✦ Minimum free disk space: 600MB recommended
✦ Web browsers: Internet Explorer 7.0, Firefox 3.0, Safari 3.0,
or Chrome 2.0 or higher
IMPORTANT INFO: The LaCie 2big Network 2’s performance
can be affected by such external forces as network activity, hard­ware, distance, and setup.
IMPORTANT INFO: For optimal performance, use a Gigabit Eth-
ernet router and a Gigabit Ethernet board in your host computer.
Page 8
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 8
1.2. Box Content
1. LaCie 2big Network 2
2. Ethernet cable
3. USB 2.0 cable
4. External power supply
5. Drive stand for upright use
6. Disk drawer key
7. Utilities CD-ROM with software and User Manual
8. Quick Install Guide
IMPORTANT INFO: Please save your packaging. In the event that
the drive should need to be repaired or serviced, it must be returned in its original packaging.
2big Network 2
G^mphkd?Zfber
Gigabit Ethernet 2-bay RAID Server
DESI GN BY NEI L POU LTON
Quick Install Guide
Page 9
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 9
1.3. Hard Drive Heat Management
Heat Dissipation Design
The LaCie 2big Network 2’s metal body is ideal for naturally dis­sipating internal drive heat. Its unique design actually draws heat away from the internal drives toward the external casing. This feature takes heat away from the internal drive, keeping it safe and pro­longing its life and reliability. As a consequence, it is normal for the external casing to be hot to the touch.
Vertical, Horizontal & Rackmount
Heat dissipation is maximized when the drive is in the vertical posi­tion. If you have several LaCie drives stacked on each other, please remember to attach the included rubber feet on the under side of your drives. This will allow for some airflow between your drives so that the heat dissipation can work effectively. LaCie does not recom­mend stacking or racking more than three drives on top of each other, especially if these drives are turned ON simultaneously.
Exclusive d2 Heat Sink Design
Provides 60% more area for heat dissipation & high reliability
Aluminum Heat Sink Design
Standard Design
Page 10
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 10
1.4. Views of the Drive
1.4.1. Front View
Button and Activity LED: The blue button stays on to show disk activ­ity (unless you turn it off using the Dashboard, the user interface) and can also be configured to put it to sleep or wake it from sleep. For details, see 2.5. Power Button Functions and 4.12. Dashboard: Eco
Management.
1.4.2. Rear View
1. Left drive status LED
2. ON/OFF
3. Gigabit Ethernet
4. eSATA Expansion
5. USB 2.0 Expansion
6. Left drive status LED
7. Drive tray handle
8. Drive lock
9. USB 2.0 Direct Connection
10. Power Connector
Fig. 01
=>LB@G>=;RG>BEIHNEMHG
HG
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E:G^L:M::NL;;
Fig. 02
Page 11
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Introduction
User Manual page 11
1.4.3. LED Behavior
The front and rear LED indicate drive status and activity. This section describes the behavior of the LED indicators.
TECHNICAL NOTE: Even if you have turned off the front LED using the Dashboard (4.12. Dashboard: Eco Management), events triggering a red
light will always cause the front LED to turn on.
Front LED Color Rear LED Color 2big Network 2 State
Blinking blue
Solid blue Activity LED for working disk(s) Drive working (read/write)
Blinking blue/red
Blinking red
Solid red
Activity LED for working disk(s)
(until they are fully initialized)
Activity LED for working disk(s) RAID is degraded; data is intact but no longer protected from further failed
Solid red in non-functional disk(s)
Activity LED for working disk(s)
Activity LED for working disk(s) Temperature alert (critic level) – the product will shut off
Activity LED for working disk(s) Power supply has been cut and the UPS has run out of reserve power – the
Solid red in non-functional disk(s) RAID has failed and data has been lost
Occurs as the 2big is booting; will cease once the drives are fully initial­ized
RAID synchronizing; will cease once operation has concluded
disks
Power supply has been cut but power is still being supplied through the UPS
Temperature alert (first level)
product will shut off
Page 12
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 12
2. Connecting to a Network
The 2big Network 2 can be connected directly to a computer via USB or to your network via Ethernet. This chapter explains how to connect your hard drive to your network. For details on connecting to a computer, refer to chapter 3.4. Accessing Shares via USB.
Follow these steps to getting your LaCie 2big Network 2 connected to your network:
2.1. STEP 1: Connect the Power Supply
2.2. STEP 2: Connect the Ethernet Cable
2.3. STEP 3: Connect using LaCie Network Assistant
2.4. STEP 4: Completing the Setup Wizard
Page 13
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 13
2.1. STEP 1: Connect the Power
Supply
1. Connect the power supply to a wall outlet and to the LaCie 2big
Network 2 (Fig. 03).
Now move on to step 2, section 2.2. STEP 2: Connect the Ethernet
Cable.
CAUTION: Only use the AC adapter supplied with your specific
LaCie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. Failure to remove the adapter may result in damage to your drive and will void your warranty.
TECHNICAL NOTE: You may use your LaCie drive when in a for-
eign country thanks to its 100-240 Volt power supply. To be able to use this feature, you may need to purchase an appropriate adapter or cord. LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapt­er other than one authorized by LaCie will void your warranty.
Fig. 03
Page 14
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 14
2.2. STEP 2: Connect the Ethernet
Cable
1. Connect the Ethernet cable to the Ethernet port on the back of
the LaCie 2big Network 2 (Fig. 04).
2. Connect the other end of the Ethernet cable into an available Ethernet “out” port on your router or hub (refer to your router or hub’s documentation if necessary).
3. Turn on the drive by pressing the power button on the back of the drive (Fig. 05). The front LED will turn on and then begin blinking.
The drive is ready to be accessed once the blue LED has stopped blinking. The product may take up to 3 minutes to boot.
Now move on to step 3, section 2.3. STEP 3: Connect using LaCie
Network Assistant.
TECHNICAL NOTE: Depending on your computer’s Ethernet set-
tings, you may be able to connect the 2big Network 2 directly to your computer using the Ethernet cable.
Gigabit Ethernet Cables And Connectors
See Fig. 06 for an illustration of the Ethernet cable used to connect your LaCie 2big Network 2 to your network device. The ends of the Ethernet cable are the same and either end can be connected to the LaCie 2big Network 2 or your router.
Fig. 04
Fig. 05
Fig. 06 - Gigabit Ethernet cable ends
Page 15
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 15
2.3. STEP 3: Connect using LaCie Network Assistant
LaCie Network Assistant software detects all LaCie network-attached storage devices on your network and gives you easy ways to connect to or configure them.
Once installed and running, Network Assistant will appear in your task bar (Windows users, Fig. 08) or in the menu bar (Mac users,
Fig. 09) and automatically search for storage devices on your net-
work. When a new device is found, the icon will blink.
When Network Assistant finds your LaCie 2big Network 2, you can connect to any of its shares, log in to the Dashboard (user interface, see 4.1. Dashboard: Accessing), or configure its network settings.
TECHNICAL NOTE: If you’ve installed LNA before purchasing the
2big Network 2, make sure that you download and install the latest version from the LaCie website.
TECHNICAL NOTE: If you can’t do don’t want to install LNA, you
can still access the Dashboard by typing http://LaCie-2big (Win­dows), http://lacie-2big.local (Mac), or http://[IP address] (either).
Install LaCie Network Assistant:
1. Insert the LaCie 2big Network 2 CD-ROM into your computer’s CD-ROM drive.
2. Windows users, the CD should appear in My Computer. Mac users, the CD should appear on the desktop. Double-click the CD icon, then double-click “LaCie Network Assistant Setup”.
Fig. 07
Fig. 08
3. Follow the Wizard to complete installation.
continued on next page >>
Fig. 09
Page 16
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 16
Connect to the LaCie 2big Network 2:
1. Launch LaCie Network Assistant and use it to open the Dash­board (administration page).
Windows Users
Select LaCie Network Assistant in Start/Programs. A Net­work Assistant icon will appear in the system tray (Fig. 10) and Network Assistant will automatically detect your LaCie 2big Network 2 and any other storage devices on your net­work (Fig. 11).
Mac Users
Select LaCie Network Assistant in your Applications folder. A Network Assistant icon will appear in the menu bar and the Assistant will automatically detect your LaCie 2big Net­work 2 and any other LaCie storage devices on your net­work.
Fig. 10
2. Click on the icon in the system tray (Windows) or menu bar (Mac) and select LaCie-2big (Fig. 12). The Dashboard will open in your default web browser.
3. If this is the first time you’ve connected to the Dashboard, pro­ceed to the next step, 2.4. STEP 4: Completing the Setup Wiz-
ard. For subsequent logins, refer to section 4.1. Dashboard: Accessing.
Fig. 11
Fig. 12
Page 17
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 17
2.4. STEP 4: Completing the Setup Wizard
The first time you log in to the Dashboard, the Setup Wizard will load in you browser (Fig. 13). The Setup Wizard consists of three sections to be filled out that will help you to configure your 2big Network 2.
a. General Settings: Modify the Machine Name (optional - a
name may only contain letters (case sensitive), numbers, or a hyphen. Maximum of 15 characters) and create the admin login name and password (minimum 4 characters).
IMPORTANT INFO: You may enter 4 to 20 characters using let-
ters (case sensitive), numbers, the hyphen, and the underscore. No other symbols, punctuation, or spaces may be used. Do not begin or end with a hyphen and/or an underscore.
Fig. 13
IMPORTANT INFO: If for whatever reason you do not complete
the Setup Wizard, the default login credentials will be admin/admin.
b. Time Configuration: Select whether the time and date should
be set manually or synchronized with a third party server. Press the Test button to ensure synchronization is working. When the time synchronization option is selected, you can’t modify the time and date settings.
c. Disk Configuration: Specify how much of the total stor-
age should be made available when the drive is connected to your computer via USB, and how much for when your computer is connected to the network. You can modify this amount from 0 GB to up to half the total capacity (default is 0 GB).
If you choose to increase the USBShare size, it is necessary to format the share. After completing the Setup Wizard, navi­gate to Drive Information > USB Drive and select Format (for details, see 4.11. Dashboard: Drive Information).
Once you’ve finished, you can proceed to the Dashboard by clicking
Finish (Fig. 13).
Your 2big Network 2 is configured and ready to use. Proceed to the following sections: 3. Accessing and Transferring Files and 4.
Administering Your LaCie 2big Network 2.
IMPORTANT INFO: LaCie strongly recommends you do not in-
crease the USBShare size to more than 128 GB unless you format USBShare to either NTFS or HFS+ using your operating system’s native disk utility.
NOTE: The machine name can be modified later from the Dash-
board.
NOTE: You can also change the language on this page (Fig. 13, d).
TECHNICAL NOTE: If you need to assign a static IP address, refer
to section 2.6. Assigning a Static IP Address for details.
Page 18
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 18
2.5. Power Button Functions
The multi-function front LED/button allows you to activate/deacti­vate sleep mode and reset to default.
✦ Activate sleep mode: This mode can be triggered by either:
a. If Deep Sleep Mode is enabled in Dashboard > Eco Man-
agement, by clicking and holding the blue button.
b. Alternatively, if Deep Sleep Mode is enabled in Dashboard
> Eco Management, by clicking the Shut Down button in
the upper-right hand corner of the Dashboard then Deep
Sleep Mode (Fig. 14).
✦ Wake from sleep mode: Press the blue button (but do not hold
it down).
To wake the drive from Deep Sleep Mode, press the blue but­ton or use the Wake on LAN function in the LaCie Network As­sistant (see 4.12.2. Wake on LAN) (see 4.12. Dashboard: Eco
Management).
Fig. 14
✦ Reset to default: This process is explain in section 4.19. Reset
to Factory.
Page 19
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Connecting to a Network
User Manual page 19
2.6. Assigning a Static IP Address
Most networking routers are DHCP servers, meaning that the router will automatically assign the 2big Network 2 an IP address. If the network is not DHCP-managed, the 2big Network 2 will use APIPA to assign itself a valid IP address of existing network; in some cases it will assign itself an IP address following the rule 169.254.xxx.yyy/24.
TECHNICAL NOTE: Make sure you provide an IP address on the
same subnet as your computer so that the 2big Network 2 will be visible to that computer.
Fig. 15
If your network requires devices to be assigned a static IP, follow these steps to use the LaCie Network Assistant:
1. Make sure the LNA is installed on your computer (see section
2.3. STEP 3: Connect using LaCie Network Assistant for details).
2. Launch LaCie Network Assistant and open the Network settings tab:
Windows Users
Select LaCie Network Assistant in Start/Programs. An Net­work Assistant icon will appear in the system tray and Net­work Assistant will automatically detect your LaCie 2big Network 2 and any other storage devices on your network.
Mac Users
Select LaCie Network Assistant in your Applications folder. An Network Assistant icon will appear in the menu bar and the Assistant will automatically detect your LaCie 2big Net­work 2 and any other LaCie storage devices on your net­work.
3. Click on the icon in the system tray (Windows) (Fig. 15) or menu
bar (Mac) (Fig. 16) and select Configuration Window....
4. Click the Network tab and select Manual.
5. Modify the network settings to work with your network.
Fig. 16
6. Click Apply.
Page 20
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Accessing & Transferring Files
User Manual page 20
3. Accessing and Transferring Files
There are several ways to access and transfer files located on the 2big Network 2. Follow the links below for more details.
3.2. Accessing Shares Using LaCie Network Assistant
3.3. Accessing Shares Using File Browser
3.4. Accessing Shares via USB
3.5. Accessing Shares through the Internet
3.6. Accessing Shares via FTP
3.7. Multimedia Server
3.1. About Default Shares
The LaCie 2big Network 2 has three shares (similar to folders) by default: Share, Public, and USBShare (USBShare will be created au- tomatically when you allocate space for USB access). The following table sums up the differences between them:
Name Accessibility Login Availability
Share Private, accessible only to admin
by default
Public Public, accessible to any user on
the network
USBShare Public (access to connected exter-
nal USB hard drive)
Thus, when the 2big Network 2 is connected to the network, all three shares are accessible to the administrator, and Public and USBShare to guests (USBShare will only be available if you have allocated space to USB access). On the other hand, when the 2big Network 2 is connected to a computer via USB, only USBShare will be ac­cessible. It is also possible to create new shares and/or to delete the default shares (except USBShare). See section 4.9. Dashboard:
Shares for details.
Password-protected When connected to the network (Ethernet) and to net-
worked computers
None When connected to the network (Ethernet) and to net-
worked computers or UPnP/DLNA-certified players/adapt­ers (if UPnP service is activated)
None When connected to the network (Ethernet) or to a com-
puter (USB), and through UPnP/DLNA-certified players/ adapters (if UPnP service is activated)
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3.2. Accessing Shares Using LaCie Network Assistant
When your computer is connected to your local area network, LaCie Network Assistant will help you quickly connect to the shared folders (Share, Public, any user share, and/or USBShare if you have allo­cated space to the USB connection) on your LaCie 2big Network 2 and, if you like, make those folders immediately available every time you log on to your computer (for this procedure, see section 3.2.2.
Map Shares).
By default, you will be logged in as a guest, and will not therefore have access to any private shares you have created. In order to ac­cess protected shares, you will have to change the login credentials using the LaCie Network Assistant. For this process, see section
3.2.1. Switching User.
To access shared folders:
1. Launch LaCie Network Assistant.
Fig. 17
Windows Users
Select LaCie Network Assistant in Start/Programs. A Network Assistant icon will appear in the system tray (Fig. 17) and Net­work Assistant will automatically detect your LaCie 2big Network 2 and any other storage devices on your network (Fig. 18).
Mac Users
Select LaCie Network Assistant in your Applications folder. An Network Assistant icon will appear in the menu bar and the As­sistant will automatically detect your LaCie 2big Network 2 and any other LaCie storage devices on your network..
2. Click on the icon in the system tray (Windows) or menu bar (Mac) and select a share from the LaCie 2big Network 2 sub­menu (Fig. 19).
TECHNICAL NOTE: By default, you will be logged in as a guest
and will therefore only have access to public shares. To access pri­vate shares using LaCie Network Assistant, see 3.2.1. Switching
User.
Fig. 18
Fig. 19
continued on the next page >>
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3. You will be logged on as a guest and the share will open in a Finder window (Mac) or an Explorer window (PC).
TECHNICAL NOTE: Mac users: If the share does not open in a
Finder window, simply navigate in the Finder to Network > LaCie-
2big > [Share name].
4. Transfer files normally from your computer to the 2big Network 2 share.
IMPORTANT INFO: If you wish to copy large amounts of data
from the USBShare to another share, LaCie recommends you use the File Browser (3.3. Accessing Shares Using File Browser) instead of drag-and-drop using SMB.
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3.2.1. Switching User
By default, you will be logged in as a guest, and will not therefore have access to private shares. In order to access protected shares, you will have to change the login credentials using the LaCie Net­work Assistant. Follow these steps:
1. Click the LaCie Network Assistant icon in the Task Bar (Win-
dows) or Menu Bar (Mac) and select Configuration Window....
2. Click on the Volumes tab and then click the authentication but­ton (Fig. 20).
3. When prompted, enter you username and password (Fig. 21).
4. Click OK. Now when you click the LNA icon, you should see a listing of shares accessible to the authenticated user.
NOTE: The admin name and password can be changed from the
Dashboard > Home page.
Fig. 20
Fig. 21
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3.2.2. Map Shares
If you would like a shortcut to accessing 2big Network 2 shares, follow this procedure:
TECHNICAL NOTE: Windows users: Once you log in to a private
(password-protected) share, you must log out in order to access an­other private share. For this reason, it is recommended for Windows users to map private shares before mapping public ones so that you won’t need to log out each time.
Windows Users
1. In an Explorer window, in the menu bar, select Tools and then Map Network Drive (Fig. 22).
2. Select Share.
Fig. 22
3. Repeat process for other shares.
4. You will then have access to your share from an Explorer window.
Mac Users
1. From the Apple icon in the menu bar, select System Prefer-
ences > Accounts > Login Items.
2. Drag the share’s icon from your desktop into the list of ap­plications (Fig. 23).
3. When you log on to the Mac OS, the share(s) will automati­cally mount on your desktop.
Alternatively, you can drag the share icon to the Dock for easy access.
Fig. 23
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3.3. Accessing Shares Using File Browser
The Dashboard features an interactive file browser that allows you to manage and transfer files via HTTP protocol. Follow these steps to open the file browser:
1. Log in to the Dashboard (see section 4.1. Dashboard: Accessing
for details).
2. Click the File Browser button (Fig. 24).
3.3.1. About the File Browser
The File Browser allows you to transfer, copy and delete files, as well as view photos in thumbnails and even stream multimedia content such as mp3 or flv videos. It is thus a convenient way to interact with files stored on the 2big Network 2’s shares, whether the connection be through the local network or through the internet. For details on remote connections, see 3.5. Accessing Shares through the Internet.
The File Browser is composed of five parts (Fig. 25):
1. Tool bar allows you to perform a range of functions, such as
changing the way files are displayed and uploading files to the 2big Network 2 from your computer.
2. NAS selection lets you choose the product you wish to access.
3. Share folders shows the folder structure on the selected share.
4. File info displays information on a selected file, such as name,
file type, dimensions (photos), or duration (videos).
5. Folder contents displays the files contained in a selected fold-
er. To view the files as thumbnails, click Thumbs in the Tool bar.
Fig. 24
Fig. 25
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3.4. Accessing Shares via USB
The 2big Network 2 can be connected to your network via Ethernet or directly to a computer via USB. This chapter explains how to con­nect your hard drive to a computer. For details on connecting to your network, refer to chapter 2. Connecting to a Network.
IMPORTANT INFO: You must successfully connect to the network
and run the Setup Wizard before connecting the 2big Network 2 to your computer via USB. Follow the steps in chapter 2. Connecting to
a Network before continuing. Additionally, you will need to increase
the storage allocated for USB access by adjusting the USBShare size slider (which is set to 0GB by default) (refer to 2.4. STEP 4: Complet-
ing the Setup Wizard or 4.11. Dashboard: Drive Information.
TECHNICAL NOTE: If your network is limited to 10/100 Mbit
transfer speeds or if you use WiFi, the USB connection will generally permit faster transfer times. In this case, LaCie suggests that as a first step you copy large quantities of files to the 2big Network 2 via USB, then as a second step, share them throughout your network via the Ethernet cable.
Follow these steps to getting your LaCie 2big Network 2 connected to your computer:
3.4.1. STEP 1: Connecting the USB cable
3.4.2. STEP 2: Turn On the Drive
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3.4.1. STEP 1: Connecting the USB cable
IMPORTANT INFO: You must allocate space to USBShare before
connecting the drive to your computer. See 4.11. Dashboard: Drive
Information.
1. Attach one end of the USB cable to an available USB 2.0 port
on your computer (Fig. 26).
2. Connect the other end of the USB cable to the USB port (type B;
see Fig. 26) on the back of the 2big Network 2.
3. Move on to the next step, 3.4.2. STEP 2: Turn On the Drive.
TECHNICAL NOTE: The 2big Network 2 USBShare is formatted
in MS-DOS (FAT32) for use with PCs and Macs. You can reformat the drive in MS-DOS (FAT32) using the Dashboard (see 4.11. Dash-
board: Drive Information for details). To format the USBShare into a
different file format (NTFS or HFS+), refer to the documentation for your operating system’s disk management application.
Fig. 26
TECHNICAL NOTE: By default the capacity accessible when you
connect the 2big Network 2 to your computer is 0 GB. This quota can be adjusted but it cannot be more than 500 GB (ex. for a 2big Network 2 with 2TB of storage, 500GB will be the maximum dedi­cated for access via USB) (see 4.7. Dashboard: Users for details).
Hi-Speed USB 2.0 Cables And Connectors
See Fig. 27 for an illustration of the Hi-Speed USB 2.0 cable used to connect your LaCie 2big Network 2 to your computer. USB is a serial input/output technology for connecting peripheral devices to a computer or to each other. Your LaCie drive is shipped with a Hi-Speed USB cable to ensure maximum data transfer performance when connected to a Hi-Speed USB 2.0 port. The cable will also work when connected to a USB 1.1 port, but drive performance will be limited to USB 1.1 transfer rates.
Fig. 27 – Hi-Speed USB 2.0 cable ends
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3.4.2. STEP 2: Turn On the Drive
1. Connect the power supply to a wall outlet and to the LaCie 2big
Network 2 (Fig. 28).
2. Turn on the drive by pressing the power button on the back
of the drive (Fig. 29) until the LED turns on. It will then begin blinking.
3. Once the LED stops blinking, the hard disk will mount on your computer and appear in My Computer/Computer (Windows us­ers) or on your desktop (Mac users).
4. Transfer files from your computer normally.
CAUTION: Only use the AC adapter supplied with your specific La-
Cie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. Failure to remove the adapter may result in damage to your drive and will void your warranty.
Fig. 28
TECHNICAL NOTE: You may use your LaCie drive when in a for-
eign country thanks to its 100-240 Volt power supply. To use this feature, you may need to purchase an appropriate adapter or cord. LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapter other than one authorized by LaCie will void your warranty.
Fig. 29
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3.4.3. Disconnecting the USB Connection
External USB devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running. To prevent failures, however, it is important to follow these steps when disconnecting your hard drive.
Windows Users
From the System Tray (located in the lower right-hand side of your screen), click the Eject icon (a small green arrow over a hardware image) (Fig. 30).
A message will appear, listing the devices the Eject icon controls (it should say, “Safely remove...”). Click on the drive you wish to disconnect.
This message will appear: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the device.
Fig. 30 - Windows users
Mac Users
Drag the hard drive icon to the trash (Fig. 31). (The icon pictured below is a generic USB device icon. Your drive may be represented by an icon that looks like the drive itself.)
When the icon disappears from the desktop, the drive can be dis­connected.
Fig. 31 - Mac users
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3.5. Accessing Shares through the Internet
You can access your 2big Network 2 through the internet. For in­formation on establishing the connection, see 4.10. Dashboard:
Network.
Once connected, it is easiest to access your files using the web browser-based File Browser. You can upload, download, and stream most types of multimedia files such as mp3 and flv. For more information on the File Browser, see 4.10. Dashboard: Network.
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3.6. Accessing Shares via FTP
The FTP protocol is used to transfer files from one computer to an­other through a local network or over the internet. This protocol allows you to exchange files with your friends or relatives securely, as only people with a user account will have access.
IMPORTANT NOTE: The FTP service is enabled by default for all
shares, but if you have disabled the service at the global or share level, enable the services as described in section 4.6. Dashboard:
General Settings and 4.9. Dashboard: Shares.
To connect to the 2big Network 2 via FTP locally on the LAN, enter in your browser’s or FTP client’s address field:
ftp://[IP address]
TECHNICAL NOTE: See section 2.6. Assigning a Static IP Address
for instructions on finding your 2big Network 2’s IP address.
Example: ftp://192.168.10.149
OR
ftp://<username>:<password>@<ip or machine name>/
Example: ftp://ringo:4xtp23@LaCie-2big/
To login, enter the username and password you’ve set up in the Dashboard (4.7. Dashboard: Users) or the Setup Wizard.
To remotely access the drive from a computer NOT on your net­work, refer to 3.5. Accessing Shares through the Internet.
Fig. 32
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3.7. Multimedia Server
Once you have established the network connection between your computer and the 2big Network 2, you can configure your 2big Network 2 to act as a UPnP multimedia server. Follow these steps:
1. Make sure the 2big Network 2 is properly connected to your
home network as described in section 2. Connecting to a Net-
work.
2. Choose which share(s) will be available to DLNA/UPnP devices, then enable UPnP for that share on the 2big Network 2 Dash­board (see section 4.9. Dashboard: Shares) (Fig. 33).
3. Now you will be able to play files located on public shares on your 2big Network 2 on any other UPnP/DLNA-certified player/ adapter (such as an XBox 360, Play Station 3, a DLNA mobile phone, etc.).
Fig. 33
TECHNICAL NOTE: If you want your DLNA devices to be able to
access files on your external USB hard drive connected to the expan­sion port on the 2big Network 2, select Multimedia Indexation on the Dashboard: External Ports page.
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3.8. iTunes Music Server
The 2big Network 2 can act as an iTunes Music server, streaming audio files located on unprotected shares to a computer on the net­work running iTunes. Once configured, a playlist bearing the ma­chine name of your 2big Network 2 (by default LaCie-2big) will ap­pear in the Shared category within iTunes, and audio files stored on the 2big Network 2 will be listed in this playlist. Follow these steps:
1. Make sure the 2big Network 2 is properly connected to your home network as described in section 2. Connecting to a Net-
work.
2. Choose which share(s) will be available to DLNA/UPnP devices, then enable UPnP for that share on the 2big Network 2 Dash­board (see section 4.9. Dashboard: Shares).
3. Access the shared playlist in iTunes (Fig. 34).
TECHNICAL NOTE: The iTunes Server Service supports the follow-
ing file types: .mp3, .wav, .aac, .pls, and .m3u.
TECHNICAL NOTE: Library sharing must be enable in the iTunes
preferences for this to work (Preferences > Sharing > Look for
shared libraries).
Fig. 34
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4. Administering Your LaCie 2big Network 2
The LaCie 2big Network 2 features an easy-to-use browser-based tool for configuring the drive and administering users, called the Dashboard.
Access the Dashboard by simply typing in your drive’s IP address or machine name into your browser or using the LaCie Network Assistant.
When you log in for the first time, you will see the Setup Wizard (see section 2.4. STEP 4: Completing the Setup Wizard). Subsequent logins will take you directly to the Dashboard Home (Fig. 35). When you log in as a registered user, you will be able to administer your own account and manager the files located in the shares to which you have access.
This chapter consists of the following sections to help you navigate the Dashboard and configure your 2big Network 2:
4.1. Dashboard: Accessing
4.2. Dashboard: Welcome Page
4.3. Dashboard: Navigation
4.4. Dashboard: Logging Out
4.6. Dashboard: General Settings
4.7. Dashboard: Users
4.8. Dashboard: Groups
4.9. Dashboard: Shares
4.10. Dashboard: Network
4.11. Dashboard: Drive Information
4.12. Dashboard: Eco Management
4.13. Dashboard: Support
4.14. Dashboard: Download
4.15. Dashboard: Copy
4.16. Dashboard: External Ports
4.17. Dashboard: RAID
4.18. Update Product Software
4.19. Reset to Factory
Fig. 35
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4.1. Dashboard: Accessing
There are two ways to access the Dashboard, using the LaCie Net­work Assistant and using a browser.
Use LaCie Network Assistant
1. Click on the LaCie Network Assistant icon in the system tray (Windows users) or menu bar (Mac users) and select
LaCie-2big.
The LaCie 2big Network 2 login page will open in a new browser window or tab (Fig. 36). If your browser is not open, LaCie Network Assistant will open it for you.
Use a Browser
1. Open your Internet browser (Firefox, Internet Explorer, Sa­fari, etc.) and type your LaCie 2big Network 2’s IP address or machine name (by default, LaCie-2big) in the browser’s URL (web address) field (Fig. 37).
http://[IP address] or
Fig. 36
http://LaCie-2big (Windows)
http://lacie-2big.local (Mac)
NOTE: The IP address of your LaCie 2big Network 2 can be
found by clicking on the Network tab of the LaCie Network As­sistant network Configuration Window (Fig. 38).
2. For administrative access, in the login prompt, enter your admin username and password.
3. Click Login.
IMPORTANT NOTE: The login and password are case-sensitive.
Fig. 37
Fig. 38
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4.2. Dashboard: Welcome Page
The welcome page contains links to helpful documents from the LaCie Website (Fig. 39, a) and a table listing the different pages that make up the Dashboard (Fig. 39, b). You can also change the admin user data (Fig. 39, c).
IMPORTANT INFO: If you sign onto the Dashboard as an admin-
istrator, you will see the detailed Welcome page with full manage­ment capability (as in Fig. 39). If you sign in as a user, you will have fewer options (ability to change username/password and access the file browser).
4.3. Dashboard: Navigation
The Dashboard is made up of a central area surrounded by widgets, or small boxes that represent the different pages that make up the Dashboard. The widget displays a summary of the information con­tained in the page. For full information, navigate to the page itself.
✦ To navigate to a page, click the widget below its title. ✦ To minimize a widget, click the X next to its title. ✦ To expand a minimized widget, drag its icon over an expand-
ed widget, which replaces it.
4.4. Dashboard: Logging Out
To log out of the Dashboard, click the log out button in the upper right-hand corner of any Dashboard page (Fig. 40).
4.5. Dashboard: Restart/Shutdown
To restart or shut down the drive, click this button, then choose be­tween Deep Sleep Mode and Restart (Fig. 41).
Fig. 39
Fig. 40
Fig. 41
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4.6. Dashboard: General Settings
This page allows the administrator to modify some of your 2big Net­work 2’s general parameters.
Machine Name: Modify the machine name. The machine name
identifies your 2big Network 2 in LaCie Network Assistant and on the local network.
IMPORTANT INFO: The machine name is limited to 15 charac-
ters.
Date (mm/dd/yy): Change the date.
Time: Change the time.
Language: Change the Dashboard language.
Time zone: Change the time zone.
NTP Server: Click the box, then click the field to the right and type
the address of a Network Time Protocol server to provide the time for the 2big Network 2 automatically. While NTP is selected, you can’t modify the time and date settings.
Workgroup: Modify the Windows workgroup name to set your 2big
Network 2 to belong to a certain workgroup.
Domain: See section 4.6.1. Active Directory.
TECHNICAL NOTE: Mac users connected to a network with Win-
dows com puters can also access shares this way by selecting in the Finder Network > [Workgroup] > LaCie-2big where “[Work group]” is the name of the Windows workgroup.
Toggle Services: Turn the various services off or on. By default, all
these services are enabled. However, UPnP and Time Machine ser­vices also need to be enabled at the share level in order to be op­erative (4.9. Dashboard: Shares).
✦ SMB: Toggle this feature to activate/deactivate the SMB net-
work transfer protocol.
Fig. 42
✦ AFP: Toggle this feature to activate/deactivate the AFP (Apple
Filing Protocol).
✦ FTP Service: Toggle this feature on to allow your 2big Network
2 to be accessible via File Transfer Protocol (FTP). Refer to section 3.6. Accessing Shares via FTP for details on FTP ac­cess.
continued on the next page >>
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✦ UPnP: This feature allows your 2big Network 2 to act as a
UPnP multimedia server. Files stored in shares where UPnP service is active will be available to play on UPnP-enabled players (such as cell phones, computers, and game consoles). For information on using your 2big Network 2 to stream files to your UPnP devices, see 3.7. Multimedia Server. For in­formation on using the 2big Network 2 as an iTunes music server, see section 3.8. iTunes Music Server.
✦ Time Machine: The 2big Network 2 is compatible with Apple’s
Time Machine, which backs up your Macintosh onto an exter­nal volume at regular intervals.
TECHNICAL NOTE: If you’ve just added new content to the 2big
Network 2, it could take a few minutes before they are available to UPnP/DLNA-certified players/adapters.
4.6.1. Active Directory
This feature allows you to join the 2big Network 2 to a Windows domain. Once connected, existing users/passwords in the domain are respected by the 2big Network 2 and treated exactly as if they were created in the Dashboard. You can use the Users page to as­sign domain users access to the 2big Network 2’s shares.
To connect to a share, click the Domain box, then fill in the Fully Qualified Domain Name, Admin login, and Admin password. For more complex network configurations, click the Advanced Criteria arrow and fill in the Server name and IP address (Fig. 43).
To leave the domain, click the Leave button, then authenticate by inputting admin username and password (Fig. 44).
Once connected, you should see the domain’s associated users in the Dashboard’s Users page (these users will be identified by the word Domain in place of password).
Fig. 43
Fig. 44
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4.7. Dashboard: Users
This page allows you to manage user accounts. See below to learn how to accomplish user management-related tasks (Fig. 45).
User data is organized in a table.
✦ An X in the Admin column indicates the user has administrative
privileges.
✦ The number in the Shares column indicates to how many
shares the user has access.
✦ The number in the Groups column shows to how many groups
the member belongs.
✦ The bullet in the Domain column indicates whether the user
has been inherited from when the product joined a domain.
Fig. 45
4.7.1. Adding a New User
1. Click the green plus sign next to the page title (“Users ac­counts”).
2. In the box that opens, type in the username (You may enter 4 to 20 characters using letters (case sensitive), numbers, the hyphen, and the underscore. No other symbols, punctuation, or spaces may be used. Do not begin or end with a hyphen and/or an underscore.), password (4 to 20 characters), confirm pass­word, and optional fields (email address, toggle administrator account) (Fig. 46). Click the Admin account box to give the user admin privileges.
3. Press the green plus sign at right to create the user account.
IMPORTANT NOTE: The password is case-sensitive.
IMPORTANT INFO: The administrator password must be at least
4 characters.
TECHNICAL NOTE: Providing an email address will allow the user
to receive notifications regarding their user account sent automati­cally by the 2big Network 2. See section 4.13.1. Email Notification
Events for details.
Fig. 46
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4.7.2. Deleting a User
1. Click the gray “x” to the right of the user listing in the table.
2. In the confirmation box, click Delete (Fig. 47).
4.7.3. Editing a User
1. Click on the text in any field in the user table to modify a value (Fig. 48).
CAUTION: Decreasing the capacity of a quota can cause data to
be deleted.
Fig. 47
Fig. 48
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4.8. Dashboard: Groups
This page allows the administrator to manage groups. Groups help to simplify users management and access to shares. They allow administrators to change access rights to entire groups rather than individually.
From this page, administrators can: create, modify, delete, and add users to groups.
TECHNICAL NOTE: Users can belong to multiple groups.
TECHNICAL NOTE: If a discrepancy exists between the rights as-
signed to an individual and rights assigned to a group to which the individual belongs, the more permissible rights prevail. For exam­ple, if a user has access to a share called “Backup” and she belongs to a group that does not have this access, she will still have access to “Backup” (see chart at right).
4.8.1. Adding New Group
To create a new group, click the green plus sign then fill in the group name and description (optional) (Fig. 50).
4.8.2. Editing a Group
You can change the group name or description by clicking on the field and typing.
Fig. 49
Fig. 50
User permissions
Read / Write Read / Write
Read / Write Access Read Only R/W
Read / Write No Access R/W
Read only Read / Write
Read only Access Read Only RO
Group permissions
access
access
Access
R/W
R/W
Read only No Access RO
No Access Read / Write
access
No Access Access Read Only RO
No Access No Access NA
R/W
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4.8.3. Deleting a Group
To delete a group, click the edit icon to the right of the group’s listing (Fig. 51). In the window that opens, click Delete this group. Confirm deletion in the dialogue window (Fig. 52). Note that this process does not delete users assigned to the group.
4.8.4. Adding/Removing Users from a Group
To add or remove a user from a group, click the edit icon to the right of the group’s listing, then select Manage users (Fig. 53). To add a user, select him/her in the Users column and click the add button. To remove a user, select the user in the Members column and click the remove button. To select multiple items, hold down the Ctrl key (Windows) or Command key (Mac).
Fig. 51
You can assign a group’s access to a share using the Shares page.
Fig. 52
Fig. 53
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4.9. Dashboard: Shares
Shares – network folders – comprise the storage capacity of the 2big
Network 2. Out of the box, it has two shares, Share and Public, and
USBShare is created automatically when storage is allocated to the
USB connection. The Shares page in the Dashboard allows the ad­ministrator to assign quotas and access rights to users and groups, and to toggle share-level access protocols (Fig. 54).
TECHNICAL NOTE: It’s not necessary to create shares in order to
use the product. Simply use the default Share or Public.
4.9.1. Adding a New Share
To create a new share, click the green plus sign, then fill in the group name, description (optional), and quota (optional). If you do not set a quota, the size allocated to the share is unlimited (until the drive is filled).
Fig. 54
Then, decide on whether the share will be public or private. If you choose public, all users and guests will have Read/Write access to the share.
IMPORTANT INFO: If you do not select the Public check box,
then no user will have access to the share until you assign access rights.
4.9.2. Modifying a Share
To modify a share’s name, description, or quota, click on the field and begin typing (Fig. 55). For details on changing access rights, see 4.9.4. Setting/Modifying Access Rights for Users/Groups.
4.9.3. Deleting a Share
To delete a share, click the edit icon to the right of the share’s listing. In the window that opens, click Delete this Share. Confirm deletion in the dialogue window (Fig. 56). Note that deleting a share will erase any files stored on the share.
Fig. 55
Fig. 56
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4.9.4. Setting/Modifying Access Rights for Users/Groups
To modify access rights to the share for users or groups, follow the instructions below (and refer to Fig. 57).
✦ Modify user access (to a private share): Click the edit icon to
the right of the share listing, then select Manage User Access. In the window that opens, select a user in either the Read Write or Read Only column and click the add button. To remove a user, select the user in the Members column and click the remove button.
TECHNICAL NOTE: If you select “Grant read access to Guest
and System users”, the Share will be accessible in RO by any user (including guests) in addition to registered users. This will be indi­cated in the Shares table with a “+” next to the number of users with access to the share.
✦ Modify group access: Click the edit icon to the right of the
share listing, then select Manage Group Access. Select a group in either the Read Write or Read Only box in the left­hand column and click the add button. To remove a group, select the group in the right-hand column and click the re­move button.
✦ To make a share private or public: Click the edit icon to the
right of the share listing, then select either Change share to
public or Change share to private.
4.9.5. About Access Rights
✦ Read-Only means that all users can view and open files, but
they only the administrator can copy files to the share (see table at right).
✦ Read/Write means that all users can view, modify, and copy
files to the share.
4.9.6. Specify Share-Level Access Protocols
If you click on the bullet under the Protocols column, you can modify which access protocols are active for that share. By default, new shares have SMB, AFP, and FTP enabled. If you want the share to serve files to UPnP/DLNA devices and/or to act as a Time Machine target, activate these protocols by clicking on the bullet in the Proto­cols column. If the default setting is overruled at the share level, the bullet in the Services column will turn from blue to yellow (Fig. 58).
Fig. 57
Fig. 58
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4.10. Dashboard: Network
This page allows you to modify your 2big Network 2’s network set­tings. Note that there are two tabs to the page, standard and ad­vanced.
4.10.1. Standard Settings
Configure using DHCP or manually: If your network is DHCP-en-
abled, as are most consumer networks, the 2big Network 2 will au­tomatically be assigned an IP address and other values. As a result, most users will see that the table has been filled in with values. If you select Configure Manually, you will be able to modify the table
values.
Automatic port forward: If you want your 2big Network 2 to be ac-
cessible via the internet for remote access, you need certain ports to be open in your router to allow proper communication. Check this box to enable port forwarding, which uses UPnP-IGD/NAT-PMP to automate port forwarding (if your router is compatible).
Fig. 59
TECHNICAL NOTE: The following ports need to be forwarded to
ensure proper communication: 21 (FTP) and 80 (HTTP).
IMPORTANT INFO: If you activate automatic port forward, public
shares will become accessible (read/write) through FTP.
Dynamic IP Resolution: You can use a third party Dynamic DNS
service to create an easy-to-remember URL for accessing your 2big Network 2 remotely. This service is free and no subscription is re­quired. Follow these steps:
1. Go to a Dynamic DNS service provider such as DYNDNS.com.
2. Create an account.
3. Input the 2big Network 2’s IP address and create a hostname (ex. smithfamily.dyndns.org).
4. On the Dashboard, open the Network page and enter the ser­vice provider, username, hostname and password you set up.
5. Click Apply.
6. From any internet connection, open a web browser and type the hostname (Fig. 60). Your 2big Network 2 login page will open.
Fig. 60
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User Manual page 46
4.10.2. Advanced Settings
Proxy Configuration: The 2big Network 2 can be configured to con-
nect to a proxy server. Fill in the server URL, port, and optional authentication information and click Apply.
SMTP Configuration: To make sure your 2big Network 2 can send
alert emails to users, configure the SMTP settings. Verify the alert system works by clicking the Send a verification email box.
After modifying any of the above settings, click the Apply button.
Fig. 61
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4.11. Dashboard: Drive Information
This page shows you information about disk usage and will allow you to reformat your drive.
4.11.1. Formatting Your 2big Network 2
When you click the top Format button (Fig. 62, a), ALL data on the disk (including on USBShare) will be erased and the disk will be formatted. Data on any USB or eSATA hard drive connected to the front port will not be affected. When you click the bottom Format button (Fig. 62, b), only the USBShare will be formatted.
To reformat:
1. Click the FORMAT button.
2. In the blue window that opens, confirm by flicking the FORMAT button.
CAUTION: Formatting will erase all the data on your drive (but
will not remove users or settings). Make sure to back up all your data onto another volume before proceeding. If you are formatting USBShare and wish to back it up first onto another share, LaCie rec­ommends you use the File Browser (see 3.3. Accessing Shares Using
File Browser) instead of using SMB/AFP (i.e. using the Finder for Mac
users or an Explorer window for Windows users). LaCie cannot be held for responsible for the loss of data occurring during formatting.
Fig. 62
Fig. 63
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4.11.2. Modifying the USB Share Capacity
Under the heading USB Drive, click the number under the heading
Capacity to modify the amount of capacity to be allocated for the
USB access. You can modify this proportion from 0 GB to up to 500 GB (default is 0 GB) (Fig. 64).
If you choose to decrease the share size, the volume will be refor­matted automatically and all data contained on the volume will be erased. To proceed, confirm your choice in the popup window.
If you choose to increase the USB share size, it is necessary to format the share by clicking the Format button under the USB Drive head­ing.
IMPORTANT INFO: LaCie strongly recommends you do not in-
crease the USBShare size to more than 128 GB unless you format USBShare to either NTFS or HFS+ using your operating system’s native disk utility.
Fig. 64
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4.12. Dashboard: Eco Management
Status light on: Uncheck this box to turn off the blue light. Note that
this will not disable warning indicators.
Eco Mode after: Set the duration of inactivity after which the drive
will revert to Eco mode, which spins down the disks and reducing power consumption. The product leaves Eco mode automatically when a request is sent to the drive.
Deep sleep enable: Deep sleep means that the drive will enter a very
low energy consumption mode instead of turning off when you click the Shut Down button (see below). This mode can be triggered by clicking and holding the front blue button. To wake the drive from Deep Sleep Mode, press the blue button or use the Wake on LAN function in the LaCie Network Assistant (see 4.12.2. Wake on LAN).
IMPORTANT INFO: If Deep Sleep Mode is enabled, clicking the
Shut Down button (see below) will cause the drive to enter Deep
Sleep Mode, and will NOT switch off the product.
IMPORTANT INFO: When Sleep mode is activated, all processes,
including downloads and backups, will be terminated.
Scheduled Switch On: Set the drive to activate deep sleep mode at
a certain time to save energy.
Scheduled Switch Off: Set the drive to deactivate deep sleep mode
at a certain time to save energy.
UPS Management: See section 4.12.1. UPS Management for de-
tails.
IMPORTANT INFO: After modifying any of the above parameters,
click the Apply button.
NOTE: For details on using the multi-function power button, see
section 2.5. Power Button Functions.
Fig. 65
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User Manual page 50
4.12.1. UPS Management
The 2big Network 2 supports UPS (uninterrupted power supply) management. If you connect a supported UPS device to the 2big Network 2’s USB port, in the Dashboard you will see modifiable parameters.
In the left-hand column, a bullet will indicate power supply status.
✦ If green, power is being supplied through the power cable.
✦ If gray, power is not being supplied through the power cable.
On the right, under the heading Battery threshold level (%), you can choose a minimum percentage of battery power at which the 2big Network 2 will automatically enter stand-by mode.
Below, in the case that battery power is completely drain and the drive is automatically shut down, you can elect to have the drive restarted once power has been restored.
Fig. 66
NOTE: For a list of supported UPS devices, click the Supported
UPS link.
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4.12.2. Wake on LAN
You can use LaCie Network Assistant (LNA) to wake your 2big Net­work 2.
First time you use WOL:
1. You’ll need your drive’s MAC address. Click the LNA icon in your system tray (Windows) or menu bar (Mac) and select Con-
figuration Window.... Select then copy the MAC address text
(Fig. 67).
2. Next, click the LNA icon in your system tray (Windows) or menu bar (Mac) and select Wake Up a Device... (Fig. 68).
3. Paste the MAC address into the field and click Wake Up.
Subsequent use:
1. Click the LNA icon in your system tray (Windows) or menu bar (Mac) and select Wake Up a Device... (Fig. 68).
2. Choose the NAS product you wish to wake up from the menu (Fig. 69).
3. Click Wake Up.
Fig. 67
Fig. 68
Fig. 69
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4.13. Dashboard: Support
The support page will allow you to access the system log and set up email alerts.
System log: Click the Clear button to purge the system log. Click the Download button to save the log to your computer in case you need
to provide it to customer support.
Alert notification: If you toggle this box on, when significant events
occur with your 2big Network 2, the administrator will automatically be sent an email (if he or she set an email address in the Users page, if the drive has a connection to the internet, and the SMTP configu­ration has been set up). See 4.13.1. Email Notification Events for more information.
Auto update: See section 4.18. Update Product Software for details.
Fig. 70
Page 53
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Administering Your LaCie 2big Network 2
From:
"2big Network 2.0 - LaCie-2big" <[email protected]>
Subject:
Date:
To:
[email protected]
User Manual page 53
4.13.1. Email Notification Events
The following events will trigger an email notification if an email ad­dress has been provided in the User page:
Event
Description Recipient
Identifier
Capacity When the total avail-
able capacity is less than 10GB
Quota event When the user share is
more than 80 % full
Download When a download has
completed or when a download error has occurred
Backup When a backup error
occurs
Temperature The product has
remained at maximum temperature for at least one minute
Admin
Relevant user
Admin or user depending on download owner
Admin
Admin
[LaCie] Password Recovery
June 9, 2009 5:40:47 PM GMT+03:00
Host : LaCie-2big Model : 2big Network 2.0 System Time : Tue, 09 Jun 2009 14:37:50
For password recovery Click here
================================================ [ This message is automatically generated by the LaCie email notication service ]
www.lacie.com
Fig. 71
Password recovery
A user has recovered his/her password
RAID events A build has started or
completed, a spare is active or failed, or a disk failed or disappeared
Admin or user, depending on who made the request
Admin
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4.14. Dashboard: Download
The 2big Network 2 Dashboard features a torrent server that will allow you to download torrent files (Fig. 72). For more information on torrents, see:
http://en.wikipedia.org/wiki/BitTorrent_protocol
1. First click the Start Download Machine button.
2. To start a download, click the green plus sign next the page title (Fig. 73).
3. Choose whether the torrent source is a file or a URL, then navi­gate to the source.
4. Choose the destination (i.e., on which share the downloaded file will be stored) and click SUBMIT.
5. The file will begin downloading (can sometimes take a few min­utes to begin).
Fig. 72
4.14.1. Download Page Settings
TECHNICAL NOTE: The download manager is only available to
administrators.
Below the list of downloads are several settings (Fig. 74).
TCP Listening port: Choose a router port through which the torrent
service will operate.
Download limit rate: Type a number here to restrict maximum down-
load rates.
Upload limit rate: Type a number here to restrict maximum upload
rates.
Max. active torrents: Type a number here to limit the number of
torrents that can download/upload simultaneously. Type zero for no limit.
TECHNICAL NOTE: Because the torrent client service uses band-
width and system resources, multiple simultaneous downloads can impact 2big Network 2 performance. Additionally, even after a download has completed, it may continue to use system resources if it is uploading, as long as the torrent is active.
Fig. 73
Fig. 74
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4.15. Dashboard: Copy
This page will allow administrators to set up backups (Fig. 75). In order to use a share for a backup, the user initiating the backup must have Read/Write privileges for that share, or the share must be Public.
4.15.1. Creating a Backup Job
1. Click the green plus sign to the right of the page title (“Jobs List”) (Fig. 76).
2. Set a Source share (what you want to back up) in the left menu and a Destination share (where you want to save the backup) in the right menu.
3. If you wish, set a time and date for the backup job.
Fig. 75
4. After a moment, a message will appear saying that the backup has begun (Fig. 77).
5. A message will notify you when the backup is finished.
Fig. 76
Fig. 77
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4.16. Dashboard: External Ports
This page provides you with information on devices connected to the 2big Network 2’s USB or eSATA expansion port.
The 2big Network 2 features a printer server. To activate it, click the
Activate Printer Server check box. You can connect a USB printer
to the 2big Network 2 via the front USB port. Once connected, the printer will become available throughout your network. Correct printer drivers must be installed on the host computer.
IMPORTANT NOTE: For multi-function printers, only the print
feature is supported. If your printer has a scan feature, for example, it will not work when connected to the 2big Network 2.
Fig. 78
IMPORTANT INFO: Only PostScript printers are supported. If
your printer does not display on this page, it is likely that the printer does not support PostScript printing. This is frequently the case with multi-function and photo printers. LaCie can not guarantee that your printer supports the proper protocols to make it a networked printer.
Multimedia Indexation: Click this box if you want your DLNA devices
to be able to access files on the external USB or eSATA hard drive connected to the 2big Network 2.
For details on connecting a USB or eSATA hard drive, see 4.16.1.
Connecting an External Hard Drive.
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4.16.1. Connecting an External Hard Drive
You can connect an external USB or eSATA hard disk or USB key to back up the data on your LaCie 2big Network 2 or as a way to add storage capacity. Connected hard disks are accessed similarly to shared folders.
TECHNICAL NOTE: External USB or eSATA hard disks must be for-
matted in one of the supported systems to be compatible with the La­Cie 2big Network 2: MS-DOS (FAT32), NTFS, HFS+, EXT3, or XFS.
To connect an external hard disk:
1. Make sure that your LaCie 2big Network 2 is connected to your home network.
2. Turn on the external hard disk and connect its USB or eSATA cable to the USB port (type A; see Fig. 79) on the LaCie 2big Network 2 (Fig. 79).
3. In a few seconds, the disk should appear as a share in LaCie Network Assistant and in the Dashboard. To access the files on the hard disk, connect to it like a regular shared folder as described in section 3. Accessing and Transferring Files (con­nected USB hard disks are always Public shares and are there­fore Read-Write for all users).
External USB
Hard Disk
Fig. 79
To eject an external hard disk:
To unmount an attached USB hard drive, click the Eject button.
IMPORTANT NOTE: The maximum capacity supported for an ex-
ternal drive formatted in MS-DOS (FAT32) is 500 GB. In case the capacity of the connected external drive exceeds this limit, the drive will not be recognized by the 2big Network 2.
IMPORTANT NOTE: The maximum capacity supported for an ex-
ternal drive formatted in any file system is 2TB. Drives with greater capacity will not be recognized by the 2big Network 2.
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4.17. Dashboard: RAID
This page will allow you to monitor and change the RAID array (Fig.
80).
4.17.1. Modify RAID Mode
To modify the RAID mode, click the Change button. Then, choose which RAID mode and click Apply.
CAUTION : Changing the RAID mode destroys all data stored on
the LaCie 2big. If you have saved data on the drives, back up data before following these steps.
Fig. 80
TECHNICAL NOTE: Before you change the RAID mode of the
LaCie 2big, familiarize yourself with the 2big’s RAID modes. See section 4.17.2. About RAID Modes.
Rebuild times:
The following chart shows the approximate time it takes to convert from a RAID 0 array to another mode.
New Mode Total Size Approx. Time
RAID 1 1TB 2 hours
RAID 1 2TB 4 hours
Fig. 81
Fig. 82
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4.17.2. About RAID Modes
RAID0: RAID 0 (also called Spanning mode in some LaCie devices),
is the fastest RAID mode. In a RAID 0 array, the available capacities of each disk are added together so that one logical volume mounts on the computer (Fig. 83). It offers the best performance but no protection in the case that a disk fails.
RAID 0
CAUTION: If one physical disk in the array fails, the data of all
disks becomes inaccessible because parts of the data have been written to all disks.
RAID1: RAID 1 is a secure RAID mode that requires at least 2 drives
and works with pairs of drives (Fig. 84). RAID 1 provides maximum data safety in the event of a single disk failure, but because data is written twice, performance is reduced slightly when writing. RAID 1 is a good choice when safety is more important than speed.
RAID Mode Capacity Protection
RAID 0 100%
RAID 1 50%
Fig. 83
A1
B1
C1
D1
E1
Disk 1 Disk 2
A2
B2
C2
D2
E2
RAID 1
A1
B1
C1
D1
E1
A1
B1
C1
D1
E1
Disk 1 Disk 2
Fig. 84
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4.17.3. Installing a New Disk
To remove a disk:
1. The drive tray may be locked. To unlock it, use the drawer key to turn the lock until the slot is vertical (Fig. 85).
2. Draw out the drive tray by inserting your finger into the space behind the drive tray handle and pulling to disengage the drive (Fig. 86).
3. Grasp the drive tray handle and carefully extract the drive (Fig.
87).
To install a disk:
Replacing a drive involves two main steps, installing the new drive and initializing the new disk on the Dashboard > RAID page (see below).
Fig. 85
CAUTION: After continuous use of the LaCie 2big Network 2,
drives may be hot. Use caution when removing.
1. Carefully insert the drive tray into an empty drive bay. When the drive tray is most of the way in and you feel resistance, press the drive tray handle firmly until you feel the drive snap into place and the drive tray handle is flush with the back of the 2big.
2. Use the drawer key to lock the drive.
3. In the Dashboard > RAID page, you will see a message indicat- ing that the system has recognized a new disk. Click the Claim button to continue.
4. The new disk will be added as a spare or as a part of a RAID array and will begin to rebuild.
IMPORTANT INFO: In the event that an individual hard disk fails
in the LaCie 2big Network 2, please contact your LaCie reseller or LaCie Customer Support. Please replace a defective hard drive only with a new drive provided by LaCie.
Fig. 86
Fig. 87
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4.18. Update Product Software
LaCie may improve your network hard drive’s software or add new features over time. See below for updating information.
Note that you can always restore your drive to factory defaults by following the procedure in 4.19. Reset to Factory.
4.18.1. Method 1: Auto-Update
Your network hard drive is by default configured to obtain the latest software updates through the internet. The Support page of your product’s Dashboard will check if updates are available and install them if you wish.
Alternatively, if you prefer to update your drive manually or are on a restricted network, you can accomplish this using LaCie Network Assistant (4.18.2. Method 2: Update with LaCie Network Assistant
Software).
Fig. 88
1. Open Dashboard > Support.
2. In the Auto-Update box, click the gray downward-facing arrow to check for a new update (Fig. 88)
3. If an update is available, the download will begin automatically.
4. Once the download has concluded, click the Install button (Fig.
89).
5. The drive will reboot and will therefore disappear from the net­work temporarily (Fig. 90). When it reappears, you can verify the new software version on Dashboard > Support.
Fig. 89
Fig. 90
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4.18.2. Method 2: Update with LaCie Network Assistant Software
This update procedure will not erase your configuration or files saved to the drive.
Recommendations for Updating Using LaCie Network Assistant
✦ Connect your PC or Mac to the network using an Ethernet
cable (turn off wireless connection)
✦ Make sure users on your network have stopped data trans-
fers to the NAS
✦ Turn off other NAS on the network except the one you wish
to update
✦ Disconnect all connections to shares on the NAS you want
to update
Fig. 91
1. Make sure you are using the latest version of LaCie Network Assistant (minimum 1.4.1). If you download a newer version, make sure to uninstall previous versions.
2. Download the latest software update for your product from here.
3. Run LaCie Network Assistant.
4. Go to Preferences and make sure IPConf Support is deactivated (Fig. 91).
5. Select your product from the list on the left and click on the
Update your NAS button (Fig. 92). Enter your admin username
and password.
6. Browse to and load the update package (.capsule file) you downloaded (Fig. 93).
7. Click on Continue... to begin update. Mac users may have to type in their administrator’s password.
8. Once the update is complete, verify the update: Click the LNA logo in the menu bar (Mac) or task bar (Windows) and select
Configuration Window. Click the Network tab, where the system
version will be listed.
9. If the update has failed despite the network precautions listed in the box above, connect the drive directly to your computer using the Ethernet cable, then try again.
Fig. 92
Fig. 93
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4.19. Reset to Factory
If for any reason you wish to reset your d2 Network 2 to its out-of­the-box state, follow this procedure:
CAUTION: Resetting the product will erase all Dashboard data
such as users, groups, shares, and settings.
CAUTION: After resetting to default, all files will be moved to a
folder called Recovery in Share and so by default will be available only to the administrator.
1. Make sure to switch the Power Button to OFF.
2. Press and hold the blue front button.
3. While continuing to hold down the blue front button, switch the power button to ON. The front blue button will blink blue and red.
4. Continue to hold down the blue front button until the blue but­ton is solid red. Release the blue front button. It will blink blue.
5. When the blinking stops, push (but don’t hold the front blue but­ton. The drive will reboot.
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5. Technical Information
5.1. Optimizing Data Transfers
Data transfers are the flow of data that accomplishes a task, usually related to moving data from storage to computer RAM, or between storage devices. With external drives, such as the 2big Network 2 connected via USB cable, NOT Ethernet cable), the data is trans­ferred from the drive to the computer via the USB interface. The data is fed from the drive through the USB port (type B) on the drive, and passes to the computer through the USB host-bus adapter interface.
USB
To utilize the enhanced Hi-Speed USB 2.0 performance, your com­puter must be equipped with a Hi-Speed USB 2.0 host bus adapter card (either sold separately, or integrated by your computer’s manu­facturer) and the appropriate drivers. These host bus adapter cards, which include one or more USB ports, are shipped with special Hi­Speed USB 2.0 drivers that enable the computer to control the card. These drivers must be installed in order for USB 2.0 devices con­nected to the port to work at their correct speeds.
Computers running Mac OS X, Windows XP, Windows 7, and Win­dows Vista automatically manage Hi-Speed USB 2.0 devices and drivers.
Contact your LaCie reseller or LaCie Customer Support for informa­tion about Hi-Speed USB 2.0 PCI or PC Cards, or visit our Web site:
www.lacie.com.
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6. Troubleshooting
In the event that your LaCie 2big Network 2 is not working correctly, please take a look at the following Troubleshooting sections and at the FAQs published on our web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available:
www.lacie.com/support/downloads
If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 7.1. LaCie Technical Support
Contacts for details).
6.1. System Log
The system log allows you to review the type, date, time, source and event ID of activities on the LaCie 2big Network 2. Additionally, if you ever need help from LaCie technical support, the log will be important. For more information, refer to chapter 4.13. Dashboard:
Support.
6.2. Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user manuals possible. It is our goal to provide you with an easy-to-use format that will help you quickly install and utilize the many functions of your new device.
If your manual does not reflect the configurations of the product that you purchased, please check our website for the most current version available.
www.lacie.com
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6.3. Troubleshooting the Network Connection
Problem Question Solution
The USB drive/key or USB printer connected to the USB expansion port is not recog­nized.
I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not listed in the LNA.
The USB or eSATA drive con­nected to my LaCie 2big Net­work 2 won’t mount on my computer.
The system is not recognized by the computer.
Is the drive connected to your computer via USB type B?
Is the USB drive formatted in MS-DOS (FAT32) and is its capacity more than 500 GB?
Does the capacity of your eSATA USB drive exceed 2 TB?
Does your computer’s configuration meet the minimum system require­ments?
Is the system’s power supply connected and is the blue light on the front of the drive on?
Devices connected to the USB expansion port (hard drive or printer) are automatically unmounted when you connect the USB cable to the USB host port. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable.
Reformat the drive in a different file format.
Drives with a capacity greater than 2TB cannot be connected to the LaCie 2big Network 2.
Check section 1.1. Minimum System Requirements for more in­formation.
Make sure that the power supply is properly connected (see section 2.2. STEP 2: Connect the Ethernet Cable for details); that the system has been powered on pushing the button on the back; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power.
Is the blue light on the front of the de­vice flickering for an inordinate period of time?
Did you follow the correct installation steps?
Are both ends of the Ethernet cable firmly connected?
If the blue light is flickering or will not turn on, the power sup­ply may be defective. Please contact your LaCie reseller or LaCie Customer Support.
Review the installation steps (2. Connecting to a Network).
Disconnect the Ethernet cable, wait 10 seconds and then reconnect.
Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.
Make sure that you use the Ethernet cord provided in the LaCie 2big Network 2 box.
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LaCie 2big Network 2 • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 67
The system doesn’t appear on the network.
A user does not have access to the LaCie 2big Network 2.
I can not access my account. I enter my login and password and receive an error mes­sage.
I’ve noticed a delay in access­ing the shares.
By default the LaCie 2big Network 2 is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your LaCie 2big Network 2, try checking your DHCP server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign itself an IP address. To change this IP address, use LaCie Network Assistant.
Is the IP address properly set? For more information, please see section 4.10. Dashboard: Net-
work.
Does your network require devices to be assigned a static IP address?
Has the administrator created an ac­count for the user?
Is your password correct? If you input an email address in the User page, you can retrieve
Are you transferring multiple files simul­taneously?
To assign a static IP address, see section 2.6. Assigning a Static
IP Address.
In order for a another user to access the LaCie 2big Network 2, two conditions must be met: 1) the administrator must cre­ate and provide the user with username and password; 2) the LaCie 2big Network 2 must be connected to the network via Ethernet for users to access the drive.
your password. To do this, click on the “forgot my password” link on the login page. Follow the instructions to complete the retrieval.
Access to a share can slow down during simultaneous file trans­fers.
I cannot see the media files stored in the LaCie 2big Net­work 2 on my UPnP AV media player or adapter.
Are the media files stored on a public share?
UPnP AV devices will only discover media files stored on public shares. Files stored in non-public shares are not accessible to UPnP devices.
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LaCie 2big Network 2 • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 68
6.4. Troubleshooting the USB Connection
6.4.1. Mac Users
Problem Question Solution
The USB drive/key or USB printer connected to the USB expansion port is not recog­nized.
The drive is not recognized by the computer.
Is the drive connected to your computer via USB?
Does an icon for the drive appear on the desktop?
Does your computer’s configuration meet the minimum system requirements for use with this drive?
Is the drive’s power supply connected? Make sure that the power supply is properly connected (see sec-
Did you follow the correct installation steps for the USB connection?
Are both ends of the USB cable securely attached?
Devices connected to the expansion USB device port (hard drive or printer) are automatically unmounted when you connect the USB cable to the host USB host port. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable.
There should be an icon for the LaCie drive on the desktop (un­less you’ve set the Finder preference not to show External disks on the desktop). If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem.
See section 1.1. Minimum System Requirements for more infor­mation. Also, try changing the computer you are using. Com­puter problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worth­while test.
tion 3.4.2. STEP 2: Turn On the Drive) and that the outlet the power supply is connected to is working.
Review the installation steps in section 3.4. Accessing Shares
via USB.
Only use a USB cable provided by LaCie. Check both ends of the USB cable to make sure they are fully seated in their respec­tive ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again.
Is there a conflict with other device driv­ers or extensions?
You receive error messages when copying files to the drive.
Did you get an “Error –50” message while copying to drive when connected via USB?
Contact LaCie Technical Support for help.
When you connect the 2big Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is for­matted in MS-DOS (FAT32). Under this format, file names with certain characters cannot be copied. These characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of char­acters are not being used.
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Page 69
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 69
I cannot copy a file larger than 4 GB to the drive.
The drive is not running no­ticeably faster when connect­ed via Hi-Speed USB 2.0.
The capacity of the disk is not the total one written on the packaging.
The drive is making clicking noises.
Are you connected to the computer via USB?
Is the drive connected to a standard USB port on your computer?
Does your computer or operating sys­tem support Hi-Speed USB 2.0?
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity is dedicated for the Ethernet connection. This can be modified; see 4.11. Dashboard: Drive Information.
Is the sound “soft clicking” or “hard clicking”?
Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:
When you connect the 2big Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is for­matted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the USB cable and connect the Ethernet cable. See sections 3.4.3.
Disconnecting the USB Connection then 2. Connecting to a Net- work. Alternatively, you can reformat the USBShare to HFS+,
which permit larger file sizes (see section 4.11. Dashboard:
Drive Information).
If your drive is connected to a standard USB port, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi­Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more informa­tion, please see sections 5.1. Optimizing Data Transfers.
See sections 1.1. Minimum System Requirements and 5.1. Opti-
mizing Data Transfers for more information.
✦ The drive could be corrupted. Reformatting the drive can solve this issue.
✦ The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu­ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.
6.4.2. Windows Users
Problem Question Solution
The USB drive/key or USB printer connected to the USB expansion port is not recog­nized.
Is the drive connected to your computer via USB?
Devices connected to the expansion USB device port (hard drive or printer) are automatically unmounted when you connect the USB cable to the host USB host port. To make the hard drive or printer accessible, disconnect the drive from your computer and connect it to the network using the Ethernet cable.
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Page 70
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 70
The drive is not recognized by the computer.
Does your computer’s operating system support the file system?
Is there an icon for the drive in My Com­puter?
Does your computer’s configuration meet the minimum system requirements for use with this drive?
Is the drive’s power supply connected? Make sure that the power supply is properly connected (see sec-
Did you follow the correct installation steps for the USB connection
Are both ends of the USB cables firmly attached?
Check your computer’s documentation and see section 6. Re­formatting the 2big Network 2.
Go into My Computer and look for an icon and drive letter as­signed to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem.
See section 1.1. Minimum System Requirements for more infor­mation. Also, try changing the computer you are using. Com­puter problems can manifest themselves in many ways. Even if the computer appears to be working properly, this is a worth­while test.
tion 3.4.2. STEP 2: Turn On the Drive) and that the outlet the power supply is connected to is working.
Review the installation steps in section 3.4. Accessing Shares
via USB.
Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again.
I cannot copy a file larger than 4 GB to the drive.
The capacity of the disk is not the total one written on the packaging.
Is there a conflict with other device driv­ers or extensions?
Are you connected to the computer via USB?
Is the drive connected to a standard USB port on your computer?
Does your computer or operating sys­tem support Hi-Speed USB 2.0?
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity is dedicated for the Ethernet connection. This can be modified; see 4.11. Dashboard: Drive Information.
Contact LaCie Technical Support for help.
When you connect the 2big Network 2 to a computer via USB, the USB share of the drive that mounts on the computer is for­matted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the USB cable and connect the Ethernet cable. See sections 3.4.3.
Disconnecting the USB Connection and 2.2. STEP 2: Connect the Ethernet Cable. Alternatively, you can reformat the USB
Share to NTFS, which permits larger file sizes (see section 4.11.
Dashboard: Drive Information).
If your drive is connected to a standard USB port, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi­Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more informa­tion, please see sections 5.1. Optimizing Data Transfers.
See sections 1.1. Minimum System Requirements and 5.1. Opti-
mizing Data Transfers for more information.
continued on the next page >>
Page 71
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 71
The drive is making clicking noises.
Is the sound “soft clicking” or “hard clicking”?
Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes:
✦ The drive could be corrupted. Reformatting the drive can solve this issue.
✦ The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu­ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider it to be soft clicking, and troubleshoot the problem as suggested above.
Page 72
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 72
7. Contacting Customer Support
Before You Contact Technical Support
1. Read the manuals and review section 6. Troubleshooting.
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou­bleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information Location
1. LaCie hard drive serial number
2. Macintosh/PC model Mac users: Click on the
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models of other internal and external peripherals in­stalled on your computer
7. Web browser type and version
Located on a sticker next to one of the product feet.
Apple icon in the menu bar and select About This Mac.
Windows users: Right click My Computer and select Properties > General.
Mac users: Click on the
Apple icon in the finder bar and select About This Mac. Select More Info... The Ap­ple System Profiler will launch and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties > Hardware.
Mac users: Click application
name in menu bar and select
About [product]
Windows users: Click Help
and then About [product]
Page 73
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 73
7.1. LaCie Technical Support Contacts
LaCie Asia
http://www.lacie.com/cn/contact/
LaCie Belgium
http://www.lacie.com/be/contact/ (Dutch) http://www.lacie.com/befr/contact/ (French)
LaCie Canada
http://www.lacie.com/ca/contact/ (English) http://www.lacie.com/cafr/contact/ (French)
LaCie Finland
http://www.lacie.com/fi/contact/
LaCie Germany
http://www.lacie.com/de/contact/
LaCie Italy
http://www.lacie.com/it/contact/
LaCie Korea
http://www.lacie.com/kr/contact/
LaCie Australia
http://www.lacie.com/au/contact/
LaCie Brazil
http://www.lacie.com/us/contact/
LaCie Denmark
http://www.lacie.com/dk/contact/
LaCie France
http://www.lacie.com/fr/contact/
LaCie Ireland
http://www.lacie.com/ie/contact/
Japan – Elecom CO., LTD.
http://www.lacie.com/jp/contact/
LaCie Latin America
http://www.lacie.com/la/contact/
LaCie Netherlands
http://www.lacie.com/nl/contact/
LaCie Portugal
http://www.lacie.com/pt/contact/
LaCie Southeast Asia
http://www.lacie.com/sea/contact/
LaCie Sweden
http://www.lacie.com/se/contact/
LaCie UK
http://www.lacie.com/uk/contact/
LaCie Grand Export
http://www.lacie.com/intl/contact/
LaCie Norway
http://www.lacie.com/no/contact/
LaCie Singapore
http://www.lacie.com/asia/contact/
LaCie Spain
http://www.lacie.com/es/contact/
LaCie Switzerland
http://www.lacie.com/ch/contact/ (German) http://www.lacie.com/chfr/contact/ (French) http://www.lacie.com/chit/contact/ (Italian)
LaCie USA
http://www.lacie.com/us/contact/ (English) http://www.lacie.com/uses/contact/ (Spanish)
Page 74
LaCie 2big Network 2 • DESIGN BY NEIL POULTON Warranty Information
User Manual page 74
8. Warranty Information
This Limited Warranty applies only to hardware products manufac­tured by or for LaCie that can be identified by the “LaCie” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-LaCie hardware products or any software, even if packaged or sold with LaCie hardware. Manufacturers, suppliers, or publishers, other than LaCie, may provide their own warranties to the end user purchaser, but LaCie, in so far as permitted by law, provides their products “as is”. Software distributed by LaCie with or without the LaCie brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
LaCie does not warrant that the operation of the product will be un­interrupted or error-free. LaCie is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply:
✦ to consumable parts, unless damage has occurred due to a
defect in materials or workmanship;
✦ to cosmetic damage, including but not limited to scratches,
dents and broken plastic on ports;
✦ to damage caused by use with non-LaCie products;
✦ to damage caused by accident, abuse, misuse, flood, fire,
earthquake or other external causes;
✦ to damage caused by operating the product outside the per-
mitted or intended uses described by LaCie;
✦ to damage caused by service (including upgrades and expan-
sions) performed by anyone who is not a representative of LaCie or a LaCie Authorized Service Provider;
✦ to a product or part that has been modified to alter function-
ality or capability without the written permission of LaCie; or
✦ if any LaCie serial number on the product has been removed
or defaced.
To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty.
All drives returned to LaCie must be securely packaged in their origi­nal box and shipped with postage prepaid.
IMPORTANT INFO: Register online for free technical support:
www.lacie.com/register
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