LabelStation Pro XL User Manual

LabelStation Pro XL

THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER

USER MANUAL

Contents

1. Introduction .................................................................................................................. 3

1.1 Product Introduction

1.2 Compliances

2. Operations Overview.................................................................................................4

2.1 Unpacking and Inspection

2.2 Printer Overview

2.2.1 Front View

2.2.2 Interior views............................................................................................................... 5

2.2.3 Rear View (and SD Card specifications) ...................................................................5

2.3 Operator Controls ....................................................................................................... 6

2.3.1 Front Panel Display..................................................................................................... 6

2.3.2 LED Indicators............................................................................................................. 7

2.3.3 Front Panel Keys

2.4 Setting Up the Printer ................................................................................................. 7

2.5.1 Loading Ribbon

2.6 Loading Media............................................................................................................. 10

3.0 Menu Function............................................................................................................. 11

3.1 Setup Menu Overview................................................................................................. 12

3.1.1 Printer Setup................................................................................................................ 12

3.1.2 Sensor.......................................................................................................................... 17

3.1.3 Serial Comm. ............................................................................................................... 24

3.1.4 Ethernet........................................................................................................................26

3.2 File Manager ................................................................................................................28

3.2.1 File List

3.2.2 Avail. Memory.............................................................................................................. 29

3.2.3 Del. All Files

3.3 Diagnostics.................................................................................................................. 29

3.3.1 Print Config.

3.3.2 Dump Mode.................................................................................................................. 30

3.3.3 Rotate Cutter ............................................................................................................... 31

3.4 Language ..................................................................................................................... 31

3.5 Service ......................................................................................................................... 32

3.5.1 Initialization

3.5.2 Mileage Info. ................................................................................................................ 33

4. Diagnostic Tool ........................................................................................................... 33

4.1 Start the Diagnostic Tool

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup) ............................34

5 Setting Ethernet by Diagnostic Utility.................................................................34

5.1 Using USB interface to setup Ethernet interface......................................................35

5.2 Using RS-232 interface to setup Ethernet interface................................................. 35

5.3 Using Ethernet interface to setup Ethernet interface...............................................37

6. Troubleshooting .........................................................................................................38

6.1 Common Problems ..................................................................................................... 38

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles .........................................43

7. Maintenance ................................................................................................................. 44

1. Introduction

1.1 Product Introduction

This printer is designed with die-cast aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications. With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly. The moveable sensor design can accept wide range of label media. All of the most frequently used bar code formats are included. Fonts and bar codes can be printed in any one of the four directions. This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most cost-effective and high performance printer in its class!

1.2 Compliances

CE Class A: EN55022:1998+A1:2000+A2:2003: EN55024:1998+A1:2001+A2:2003: EN 61000-4 SERIES REQULATIONS ETSI EN 301 489-17:V1.2.1(2002-08) FCC: CFR 47, Part 15/CISPR 22 3RD EDITION:1997, Class A

UL, CUL UL 60950 3rd TÜV/ Safety: EN60950: 2000

CAUTION

1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY PARTS AWAY.

2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.

CAUTION

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

1. Printer

2. Windows labelling software/Windows driver and user manual on CD

3. Power cord

4. USB interface cable

2.2 Printer Overview

2.2.1 Front View

LED

INDICATORS

LCD

DISPLAY

FRONT

PANEL BUTTONS

PAPER

EXIT CHUTE

PRINTER COVER

CUTTER MODULE

(OPTIONAL)

2.2.2 Interior view

2.2.3 Rear View

RIBBON

REWIND

PINDLE

PRINT-HEAD

RIBBON

SENSOR

MEDIA

SENSOR

PLATEN

ROLLER

HEAD

RELEASE LEVER

IBBON

SUPPLY

SPINDLE

LABEL

ROLLGUARD

LABEL

SUPPLY SPINDLE

MEDIA GUIDE BAR

LABEL GUIDE

FANFOLD PAPER

ENTRANCE CHUTE

CENTRONICS

PARALLEL

INTERFACE

USB

INTERFACE

RS-232C

INTERFACE

POWER JACK

SOCKET

SD CARD

SLOT

ETHERNET

INTERFACE

PS/2

INTERFACE

POWER

SWITCH

SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 128 MB SanDisk, Transcend V1.0, V1.1 256 MB SanDisk, Transcend, Panasonic V1.0, V1.1 512 MB SanDisk, Transcend, Panasonic V1.0, V1.1 1 GB SanDisk, Transcend, Panasonic V2.0 SDHC CLASS 4 4 GB V2.0 SDHC CLASS 6 4 GB SanDisk, Transcend, Panasonic V1.0, V1.1 microSD 128 MB Transcend, Panasonic V1.0, V1.1 microSD 256 MB Transcend, Panasonic V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB Transcend V2.0 SDHC CLASS 6 miniSD 4 GB

- The DOS FAT file system is supported for the SD card.

- Folders/files stored in the SD card should be in the 8.3 filename format

- The miniSD/microSD card to SD card slot adapter is required.

2.3 Operator Controls

2.3.1 Front Panel Display

LED INDICATORS

LCD DISPLAY

FRONT PANEL BUTTONS

2.3.2 LED Indicators

2.3.3 Front Panel Keys

2.4 Setting Up the Printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

1. Lift printer cover open.

2. Push the print-head release lever to open the print-head mechanism.

HEAD

RELEASE LEVER

3. Install the ribbon onto the ribbon supply spindle. Note: Make sure the ribbon is set at the centre of the spindle.

4. Install the paper core onto the ribbon rewind spindle. Note: Make sure the paper core is set at the centre of the spindle.

5. Thread the ribbon through the ribbon sensor slot and print-head.

6. Stick ribbon onto ribbon rewind paper core, keeping the ribbon flat and wrinkle-free.

7. Wind the ribbon rewind spindle clockwise roughly 3~5 circles until ribbon is smooth, properly stretched and wrinkle-free.

RIBBON

SENSOR

RIBBON

7. Close the print-head mechanism, making sure the latches are engaged properly.

Loading path for ribbon

2.6 Loading Media

1. Lift printer cover open.

2. Push the print-head release lever to open the print-head mechanism.

3. Remove ONE label roll-guard.

4. Place media roll on label supply spindle.

5. Replace label roll-guard. Note: Make sure the media is set at the centre of the spindle.

6. Pull the leading edge of the label forward through the media guide bar past media sensor, and place the leading edge onto the platen roller.

7. Adjust the label guide to fit label width.

8. Close print head mechanism, making sure the latches are engaged properly.

HEAD

RELEASE LEVER

LABEL ROLL-GUARDS

MEDIA GUIDE BAR

LABEL GUIDE

MEDIA (LABEL) SENSOR

9. Using the front display panel, set media sensor type and calibrate the selected sensor.

Note: Re-calibrate the gap/black-mark sensors when changing media.

Loading path for roll labels

3. Menu Function

Main Menu Overview

Notice: * Ethernet function is available on the LCD display when Ethernet card is installed.

3.1 Setup Menu Overview

Notice: * Ethernet function is available on the LCD display when Ethernet card is installed.

3.1.1 Printer Setup

Speed:

Use this option to setup print speed. Each increment/decrement is 1 ips. Press key to raise the print speed, and press key to decrease print speed. Press key to set it into printer. Press key to cancel the setting and return to the previous menu.

Note: The printer driver may send out the SPEED command which will overwrite the setting set from the front panel.

Density:

Use this option to setup printing darkness. The available setting is from 0 to 15, and the step is 1. Printer default density is 8. You may need to adjust your density dependent on the media in use.

Press and to increase/decrease the printing darkness. Press key to enable the setting. Press key to cancel the setting and return to the previous menu.

Note: The printer driver may send out the DENSITY command which will overwrite the setting set from the front panel.

Direction:

The direction setting value is either 1 or 0. Use this option to setup the print-out direction. Printer default print-out direction is: DIRECTION 0.

Press key to set the direction as 1, and to set it as 0, and key to enable the setting. Press key to cancel the setting and return to the previous menu.

The following two figures are the printouts of DIRECTION 0 and 1.

Note: The printer driver may overwrite the setting set from the front panel.

Print Mode: (None/Batch Mode/Peeler Mode/Cutter Mode/Cutter Batch)

This option is used to set the print mode. Printer default setting is Batch Mode. When entering this list, the print mode to the right side of the " >" icon is the printer current setting. Press and to select a different print mode and press button to enable the setting. Press key to cancel the setting and return to the previous menu.

Printer Mode Description

None Next label top of form is aligned to the print head burn line location. (Tear Off

Mode)

Batch Mode Once image is printed completely, label gap/black mark will

be fed to the tear plate location for tear away. Peeler Mode Enables the label peel off mode. Cutter Mode Enables the label cutter. Cutter Batch Cuts the label once only, at the end of the printing job.

Note: The printer driver may overwrite the setting set from the front panel.

Offset:

This option is used to fine tune the media stop location. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: The printer driver may send out the OFFSET command which will overwrite the setting set from the front panel.

Shift X & Shift Y:

This option is used to fine tune print position. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: The printer driver may send out the SHIFT command which will overwrite the setting set from the front panel.

Reference X & Reference Y:

This option is used to set the origin of printer’s horizontal and vertical coordinates system. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is 000.

Note: The printer driver may send out the REFERENCE command which will overwrite the setting set from the front panel.

Code Page:

Use this option to set the code page of the international character set. For more information about the code page, refer to the programming manual. When entering the code page list, the code page to the right side of ">" icon is the printer current setting. Press the and to select the code page, and press the button to enable the setting. Press key to cancel the setting and return to the previous menu.

Note: The printer driver may overwrite the setting set from the front panel.

Country:

Use this option to set the country code for the LCD display. Press the and to select the country code, and press the button to set the value into printer. When entering this list, the country code to the right side of ">" icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

3.1.2 Sensor

Status

This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message.

Calibration

This option is used to set the media sensor type and calibrate the selected sensor. We recommend to calibrate the sensor before printing when changing the media.

Gap Mode

Press the and buttons to scroll the cursor to the media type and press the button to enter the sensor calibration mode.

Note: The printer driver may send out the GAP or BLINE command which will overwrite the sensor type setting set from the front panel. A-1 Automatic

When enter the [Automatic] option, you will see following message, and the printer will feed 2 to 3 labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.

Gap Mode: Manual

In case “Automatic” sensor calibration cannot apply to the media, please use “Manual” function to calibrate the gap sensor manually.

When enter [Manual] option, you will see following message. Please complete there steps

：

Gap Mode: Pre-Printed

This function can set the paper length and gap size before auto-calibrate the sensor sensitivity. It can to get the sensor sensitivity accurately.

When enter [Pre-Printed] option, you will see following message. Please complete there steps

：

Calibration: Bline Mode

Press the and buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode.

Automatic

When entering the [Automatic] option, you will see the following message and printer will feed the label to calibrate the sensor sensitivity automatically. When the calibration process is completed, the LCD screen will return to the previous menu.

Manual

In case “Automatic” sensor calibration cannot apply to the media, please use the “Manual” function to calibrate the bline sensor manually.

When entering [Manual] option, you will see following message. Please complete these steps

：

Pre-Printed

This function can set the paper length and gap size before auto-calibrating the sensor sensitivity. It can to set the sensor sensitivity accurately.

Calibration: Cont. Mode

Press the and buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode.

Automatic

When entering the [Automatic] option, you will see following message and the printer will calibrate the sensor sensitivity automatically. When calibration process is complete, the LCD screen will return to the previous menu.

Manual

In case “Automatic” sensor calibration cannot be applied to the media, please use the “Manual” function to calibrate the sensor manually.

When entering [Manual] option, you will see following message. Please complete these steps

：

3.1.3 Serial Comm.

Serial Comm: Baud Rate

This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press and buttons to select the different baud rate and press button to set the value into printer. When you enter this list, the baud rate value to the right side of ">" icon is the current setting in the printer. Press key to cancel the setting and return to the previous menu.

Serial Comm: Parity

This option is used to set the RS-232 parity. The default setting is “None”. Press and buttons to select the different parity and press button to set the value into printer. When you enter this list, the parity in the right side of ">" is the printer current setting. Press key to cancel the setting and return to the previous menu.

Serial Comm: Data Bits:

This option is used to set the RS-232 Data Bits. The default setting is “8” data bits. Press and buttons to select the different Data Bits and press button to set the value into printer. When you enter this list, the Data Bits in the right side of ">" icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

Serial Comm: Stop Bit/Bits:

This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press and buttons to select the different Stop Bits and press button to set the value into printer. When you enter this list, the option to the right side of ">" icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

3.1.4 Ethernet

Use this menu to configure the internal Ethernet configuration, check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when the Ethernet card is installed. Press and buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu.

Note:

This function is optional for the LabelStation Industrial.

Ethernet: Status: (IP Address / MAC)

Use this menu to check the Ethernet setting status.

IP Address

The IP address information will be shown on the LCD display. Press or button to return to the previous menu.

MAC

The MAC address information will be shown on the LCD display. Press or button to return to the previous menu.

Ethernet: Configure: (DHCP / Static IP) Use this menu to set the printer's DHCP and Static IP.

DHCP

Press and buttons to select the DHCP function and press to enter. Press key to cancel the setting and return to the previous menu.

Press button the printer will set DHCP and restart to reset the setting. Press button to return to the previous menu.

Ethernet: Static IP

Use this menu to set the printer's IP address, subnet mask and gateway.

Press and buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu.

Press button to move the cursor from left to right digits and press the button to scroll the value from “0” to “9”. Press button to next setting.

Press the button and the printer will restart to reset the Ethernet module. Press key to cancel the setting.

3.2 File Manager

This feature is used to check the printer available memory and file list.

3.2.1 File List

Use this menu to show, delete and run the .BAS files (labels) saved in the printer DRAM/Flash/Card memory.

To show the files

：

To delete the file: Please press buttons in the following order.

To run the .BAS file: Please press buttons in the following order.

3.2.2 Avail. Memory

Use this menu to show available memory space.

3.2.3 Del. All Files

Use this menu to delete all files. Press button to delete all files in the device. Press to cancel deleting files and go back to previous menu.

3.3 Diagnostics

3.3.1 Print Config.

This feature is used to print current printer configuration to the label. On the configuration printout,

there is a print head test pattern, which is useful for checking if there is any pixel (dot) damage on the print head heater element.

3.3.2 Dump Mode

Captures the data from the communications port and prints out the data received by the printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

Note:

1. Dump mode requires 4” wide paper width.

2. Turn off / on the power to resume printer for normal printing.

3. Press FEED button to return to the previous menu.

3.3.3 Rotate Cutter

In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove jammed paper from the cutter.

3.4 Language

This option is used to setup the language on the LCD display. Press and buttons to scroll the curser to desire language and press button to select this option. Press key to cancel the setting and return to the previous menu. The default language setting is English.

3.5 Service

This feature is used to restore printer settings to defaults and display printer mileage information.

3.5.1 Initialization

The printer settings are restored to defaults as below once printer is initialized.

Note : When printer initialization is done, please calibrate the gap or black mark sensor before printing.

3.5.2 Mileage Info.

Use this option to check the printed mileage (displayed in metres).

4. Diagnostic Tool

The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

Note: This utility works with printer firmware V6.00 and later versions.

4.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

1. Select the PC interface connected to the printer.

2. Click the “Function” button to the required setting.

3. The detail functions in the Printer Function Group are listed as below.

Function Description Calibrate Sensor Calibrate the sensor specified in the Printer

Setup group media sensor field

Ethernet Setup Setup the IP address subnet mask gateway for

the on board Ethernet (Please refer to next

section) RTC Time Synchronize printer Real Time Clock with PC Print Test Page Print a test page Reset Printer Reboot printer Factory Default Initialize the printer and restore the settings to

factory default Dump Text To activate the printer dump mode. Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program Configuration Page Print printer configuration details

Note: For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in the CD disk \ Support directory.

5 Setting Ethernet by Diagnostic Utility (Optional for

LabelStation Industrial)

The Diagnostic Utility is found on the CD Support directory. Users can use the Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.

Interface

Printer Status

Printer Functions

Features Tab

Printer Setup

5.1 Using USB interface to setup Ethernet interface

1. Connect the USB cable between the computer and the printer.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicking on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup the IP address, subnet mask and gateway for the on board Ethernet.

5.2 Using RS-232 interface to setup Ethernet interface

1. Connect the computer and the printer with a RS-232 cable.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.

5.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.

6. Select the printer in the left side of listed printers, the corresponding IP address will be shown in the right side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to effect this change.

Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the settings.

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network.

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact Advanced Labelling Ltd for assistance.

Problem Possible Cause Remedy

Power indicator does not illuminate

Power cord not properly connected. Restore good connection.

Printer carriage open. Fully close printer carriage.

Running out of ribbon. Ribbon installed incorrectly.

Load with new ribbon. Check ribbon path through printer.

Running out of label. Label installed incorrectly. Gap/black mark sensor out of calibration.

Load with new label. Check label path through printer. Recalibrate gap/black mark

sensor. Gap/black mark sensor out of calibration. Paper size does not match software setting. Label stuck inside printer mechanism.

Recalibrate gap/black mark

sensor.

Review measurements

specified in labelling software.

Inspect printer mechanism and

clear blockage. Peel function enabled. If peeler module installed,

remove label.

If no peeler module installed,

disable peel function.

Check connections to peeler

module.

continued…

Cutter jammed. No cutter installed. Cutter or cutter PCB damaged.

If cutter module installed, press

Up or Down key to rotate cutter

blade to correct position.

Remove label. continued…

Make sure thickness of label is

less than 200 g/m2(for regular

cutter) or 300 g/m2for heavy

duty cutter).

Replace cutter PCB.

Not printing Interface cable (USB or parallel) not

securely connected. Serial port cable not pin-for-pin compatible. Ribbon and media incompatible. Ribbon incorrectly loaded (inked side facing upwards instead of down). Print head contaminated. Print density set too low. Print-head harness cable and/or connector faulty. Stepping motor plugged into wrong connector. Printer command error.

Check security of interface

cable.

If using serial cable, replace

with correct type.

Check baud rate setting. The

default baud rate of this printer

is 9600,n,8,1.

If using Ethernet cable, check

following Ethernet RJ-45

connector LEDs

Green – continuously on.

Amber – blinking.

Check printer gets IP address

when using DHCP mode.

Check IP address is correct

when using static IP address.

Wait a few seconds while printer

establishes communication with

server then re-check IP

address.

Replace cable.

Re-install ribbon as described in

this manual.

Clean print-head.

Increase print density setting.

Re-seat print head cable

connector (with power switched

off).

Check stepping motor

connections.

Check program command for

PRINT at end of file and CRLF

at end of each command line.

continued…

Memory full (Flash/DRAM)

Flash or DRAM memory full. Delete unused files in

FLASH/DRAM.

NOTES:

Max. number of DRAM files is

50 (LabelStation Industrial)

Max. user addressable DRAM

space is 256KB (LabelStation

Industrial)

Max. number of Flash files is

256.

Max. user addressable Flash

space is 2560KB (LabelStation

Industrial)

SD card unusable SD card damaged or inserted incorrectly.

Non-approved SD card.

Use supported SD card.

Re-insert SD card correctly.

For supported/approved SD

cards, refer to relevant section

in this manual.

PS/2 port not working Did not turn off power prior to plugging in

PS/2 keyboard. PS/2 keyboard damaged. PS/2 keyboard not plugged in correctly. No BAS file (label template) downloaded to printer.

Plug in PS/2 keyboard with

printer switched off.

Check keyboard is not

damaged.

Check required file has been

downloaded to printer.

continued…

Poor print quality Ribbon and/or label media loaded

incorrectly Print head contaminated. Print density not set appropriately. Print head elements damaged. Ribbon and label type incompatible. Print head pressure not set correctly.

Reload media in accordance

with instructions.

Clean print head.

Clean platen roller.

Adjust print density and speed.

Run printer self-test to check for

failed print head pixels.

Change ribbon/label

combination to compatible type.

Adjust print head pressure as

follows:

Left side printout too light: set

left side pressure adjustment

knob to higher index (higher

pressure). If pressure

adjustment knob already set to

‘5’

and poor print quality on left

side persists, adjust pressure

adjustment knob to ‘1’ and

rotate Z-axis adjustment knob to

fine tune pressure.

If right side printout too light: set

right side pressure adjustment

knob to higher index (higher

pressure).

If label thickness is more than

0.22mm then required print

quality might never be achieved

unless heater line adjustment

screw is rotated counter

clockwise.

Release lever not latching print

head.

LCD dead and keys not working

Cable between main PCB and LCD loose.

Check security of cable.

LCD dead but LEDs working

Printer initialization unsuccessful. Switch printer off and on again.

Initialize printer.

LCD dead, LEDs working, but label feeding out

LCD panel cable/connector loose or plugged in upside down.

Reconnect cable.

Ribbon Encoder sensor not working

Ribbon Encoder sensor cable/connector loose.

Reconnect cable.

Ribbon End sensor not working

Connector loose. Ribbon sensor hole blocked.

Refit connector.

Clear sensor hole of debris.

Peel sensor not working

Peel sensor not ‘seeing’ label media. Connector loose.

Reload media so that it passes

through Peel sensor.

Refit connector.

Cutter not working Connector loose. Refit connector.

continued…

Label skews during feed out

Media guide not engaged with media. If label drifting to right side,

move label guide left. If label

drifting to left side, move label

guide right.

Labels skipped when printing

Label size is not specified correctly in labelling software. Sensor sensitivity incorrect. Media sensor fouled with dust/debris.

Re-specify software settings or

change label to match.

Recalibrate sensor.

Clear Gap/Black Mark sensor of

blockage.

Vertical printing position of objects on small label incorrect

Media sensor sensitivity not set correctly. Label size does not match software settings. Shift Y parameter in LCD menu incorrect. Vertical offset setting in printer driver incorrect.

Re-calibrate sensor sensitivity.

Set to correct label size and gap

size in labelling software.

Press [MENU] > [SELECT] x 3

> [DOWN] x 6 > [SELECT] to

fine tune Shift Y.

Horizontal printing position of objects on label incorrect

Wrong label size specified in labelling software. Shift X parameter in LCD menu incorrect

Set to correct label size and gap

size in labelling software.

Press [MENU] > [SELECT] x 3

> [DOWN] x 5 > [SELECT] to

fine tune Shift X.

Missing print on left or right side of label

Wrong label size specified in labelling software.

Set to correct label size and gap

size in labelling software.

RTC (real-time clock) incorrect after printer reboot

Backup battery expired. Check presence and condition

of battery on main PCB (main

printed circuit board).

Multi interface board not working

Installation incorrect. Check PCB plugged into right

connector.

Power and Error LEDs blinking rapidly

Printer power switched off and on too quickly.

Switch off printer and wait until

all LEDs are off before switching

printer on again.

Label or ribbon wrinkling

Print head pressure incorrect. Ribbon installation incorrect. Label media installation incorrect. Print density incorrect. Media feeding incorrectly.

Set print density and speed for

optimum print quality.

Ensure label is engaging with

media guide.

All these settings are described

throughout this manual.

Gray line throughout all Labels printed

Print head dirty. Platen roller dirty.

Clean printer parts as

appropriate.

LabelStation Pro XL

continued…

Irregular printing Printer in Hex Dump mode.

RS-232 setting incorrect.

Switch printer off and on to exit

dump

mode.

Reset RS-232 setting.

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.

continued…

7. Maintenance

This section presents the tools and methods required to maintain your printer.

1. Please use a combination of the following materials to clean the printer.

 Cotton swab or head cleaning pen (the latter is recommended)

 Lint-free cloth

 Vacuum / Blower brush

 Ethanol (100% pure)

2. The cleaning process is described as following:

Print Head

1. Turn printer off and allow print head to cool for one minute.

2. Remove the ribbon to expose the print head.

3. Use a cotton swab and ethanol (or head cleaning pen) to clean the print head surface.

Platen Roller

1. Turn printer off and allow print head to cool for one minute.

2. Remove the label stock to expose the roller.

3. Wipe the platen roller while manually rotating it. Use ethanol and lint-free cloth.

Tear Bar/Peel Bar

Use lint-free cloth with ethanol to wipe it as needed.

Sensor

Gently blast with compressed air periodically to remove fluff and dust.

Exterior

Wipe with damp cloth as necessary.

Interior

Brush or carefully vacuum clean as needed to prevent build-up of dust and debris.

Notes:

1. Do not touch print head by hand. You will contaminate it and possibly burn yourself.

2. Always use 100% Ethenol. DO NOT use medical alcohol, which may damage the print head.

LabelStation Pro XL User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual